VeriFone 3300 User Manual

O3300 InstallGuide.book Page 1 Thursday, November 25, 1999 3:48 PM

Omni 3300

Installation Guide

O3300 InstallGuide.book Page 2 Thursday, November 25, 1999 3:48 PM

Lithium Battery Caution

The R

andom Access Memory (RAM) in the Omni 3300 terminal is

protected by a lit

tempt to replace this battery. Failure to comply may invalidate the

hium battery. Do not, under any circumstances,

product warranty.

Document Tit

iFone Part Number: 22124, Revision B

Ver

le: Omni 3300 Series Installation Guide

riFone

No p

art of this publication may be copied, distributed, stored in a retrieval syste transmit consent o

VeriFone and Omni ar

Any other brand nam property of t

Comments or suggest

o Tel

sent t

m, translated into any human or computer language,

ted, in any form or by any means, without the prior written

f VeriFone.

e registered trademarks of VeriFone.

es and trademarks appearing in this guide are the

heir respective holders.

ions on how to improve this document can be

l_us_more@verifone.com.

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Omni 3300 Installation Guide

Table of Contents

Install the Omni3300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . . . . . .5

Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . 6

Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . 7

Step 4: Connect the Terminal to a Telephone Line . . . . . . . . . . . 10

Step 5: Connect the Terminal Power Pack . . . . . . . . . . . . . . . . . . 11

Step 6: Install a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . 13

Step 7: Using the Omni 3300 Card Reader . . . . . . . . . . . . . . . . . 17

Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connect PIN Pad, Smart Card Reader/Writer,

or Bar Code Wand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connect a CR 600 Check Reader . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clean the Terminal and Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . 22

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Product Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessories and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

How to Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Omni 3300 Installation Guide

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Omni 3300 Installation Guide

Install the Omni 3300

If using the optional swivel base (refer to “Accessories and Documentation‚” page 28), follow the swivel base’s instructions before installing your Omni 3300 terminal.

Step 1: Select a Location for the Terminal

When selecting a location, consider these important factors:

Ease of Use

• A location convenient for both merchant and cardholder.

• A flat support surface, such as a countertop or table.

• A location near a power outlet or connection. The included

power cable is about 1.8 meters (6 feet) long.

Environment

• Do not use the terminal where there is excessive heat or

dust, chemicals or oils, or humidity or moisture.

• Avoid locations near electrical appliances or other devices

that emit excessive voltage fluctuations or electrical noise

(for example, air conditioners, electric motors, neon signs,

high-frequency or magnetic security devices, or computer

equipment).

• Keep the terminal away from direct sunlight and anything

that radiates heat, such as a stove or a motor.

Caution: Do not use the terminal outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty.

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Omni 3300 Installation Guide

Warning: Do not use the terminal near water, including a

bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms.

Step 2: Unpack the Shipping Carton

1. Open the shipping carton and carefully inspect its contents

for possible shipping damage (Figure 1).

Note: If the terminal or any component appears damaged, please file a claim with the shipping company, and notify your VeriFone distributor or service provider.

Warning: Do not use a damaged Omni 3300 terminal.

Power Pack

(Global)

Terminal

Power Pack

(USA, Mexico)

Telephone Line Cord

Paper Roll Spindle

Printer Paper

Figure 1 Omni 3300 Product Components

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Omni 3300 Installation Guide

2. Remove the following items:

• Omni 3300 terminal

• Power pack (and power cable, if applicable)

• Telephone line cord

• Roll of thermal printer paper (in a plastic bag)

• Plastic paper roll spindle

Note: The roll of thermal printer paper and the paper roll spindle may have been installed prior to shipment.

3. Remove all plastic wrapping from the terminal and other

components.

4. Remove the clear protective strip from the display lens.

5. Save the shipping carton and packing material for future

use.

Step 3: Examine Terminal Features

Paper Feed Button

On/Off Switch

Figure 2 Omni 3300 Terminal Features

Internal Printer

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Omni 3300 Installation Guide

General Features

Viewing from the top (Figure 2), notice the following:

•A display screen in the center.

• Keys:

– A 12-key, telephone-style keypad

– Eight function keys (four to the right of the 12-key

keypad, and four above the keypad)

– Four ATM-style keys to the display’s right

• A green/red indicator LED (Light Emitting Diode) light.

A steady green light indicates power is on; flashing green

indicates no paper in the printer. A steady red light

indicates a memory problem; flashing red indicates the

terminal is downloading printer-related files.

•A magnetic stripe card reader, built into the

right side. The icon at right shows the proper

swipe direction.

•An internal printer. The paper feed button

(icon at right) feeds paper through the printer.

Connection Ports on the Back Panel

Remove the connection port cover beneath the paper roll holder (Figure 3), and you will see five jacks or ports.

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Omni 3300 Installation Guide

Figure 3 Connection Ports with Cover Removed

These ports connect the Omni3300 to a telephone line, optional devices, and the power supply.

Telephone Line Ports

On the back panel’s far left are two RJ11-type modular jacks for connecting the terminal to a telephone line.

Telset Port

The first port is identified by a telephone-shaped “Telset” icon (shown at right). Use this port to connect a telephone to the Omni 3300.

Telco Port

The second port is identified by a “Telco” icon (shown at right). Use this port to connect the Omni 3300 to a telephone wall jack.

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Omni 3300 Installation Guide

Ports for Attaching Optional Peripherals Devices:

In the center are two RJ45-type modular jacks (serial ports):

• The “RS232” serial port (icon shown at right)

connects a VeriFone CR 600 check reader or

other peripheral device.

• The other serial port (identified by “Bar Code”

and “PIN Pad” icons at right) connects a PIN

pad, smart card reader/writer, or bar code

wand.

Power Connection Port

• On the lower right is a round port with a lock

notch for securely connecting the terminal to a

power source (identified by the “electrical

power” icon at right).

Step 4: Connect the Terminal to a Telephone Line

Refer to Figure 4, page 11:

1. Direct connection — A telephone cord runs

from the Telco port on the terminal directly to a

telephone wall jack. With a direct connection,

the line is dedicated to the terminal.

2. Pass-through connection — A telephone cord

runs from the Telset port on the terminal to the

RJ11-type jack on a standard telephone. With a

pass-through connection, the line is busy

during terminal downloads.

Caution: For the pass-through connection, do not lift the telephone handset during a transaction. Doing so may disrupt the carrier signal and cause the transaction to fail.

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