VeriFone 1000SE User Manual
PINpad 1000SE
Installation Guide
VeriFone Part Number 22902, Revision C
PINpad 1000SE Installation Guide
© 2005 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
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All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
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VeriFone Part Number 22902, Revision C
CHAPTER 1
Introduction
CHAPTER 2
Setup Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Unit Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
Unit Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect Unit to a PC/AT (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Use Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting the Adapter to Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Screw-Mounting the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Use Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Idle Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 4
Service and
Support
Maintenance and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PC/AT Interface Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Supplementary Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PINPAD 1000SE INSTALLATION GUIDE 1
CHAPTER 5
Troubleshooting
Guidelines
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2 PINPAD 1000SE INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and inst alling PINpad
1000
SE units.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of PINpad 1000SE features, as well as
basic information for anyone installing and configuring PINpad 1000
This guide is organized as follows:
Chapter 1, Introduction. Provides an overview of PINpad 1000
Chapter 2, Setup. Explains set up and installation of PINpad 1000
chapter tells how to select a location and establish connections with other
devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of
PINpad 1000
Chapter 4, Service and Support. Pr ovides information on cleaning PINpad 1000
units, contacting your VeriFone representative or service provider, as well as
information on how to order accessories or documentation from VeriFone.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
To learn more about PINpad 1000SE units, documents, and their associated
VeriFone Part Numbers (VPN):
SE units.
SE devices.
SE units.
SE units. This
SE
• PINpad 1000SE Certifications and Regulations, VPN - 22900
• PINpad 1000SE Quick Installation Guide, VPN - 22901
• PINpad 1000SE Reference and Programmers Manual, VPN - 22903
• PINpad 1000SE Stand Adapter Quick Installation Guide, VPN - 22906
PINPAD 1000SE INSTALLATION GUIDE 3
PREFACE
Guide Conventions
Guide
Conventions
Various conventions are used to help quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates te rm s tha t ar e cro ss
references.
Italics Italic typeface indicates book titles or
emphasis.
The pencil icon is used to highlight important
NOTE
CAUTION
WARNING
information.
The caution symbol indicates hardware or
software failure, or loss of data.
The lighting symbol is used as a warning
when bodily injury might occur.
See Guide Conventions.
You must not use this unit underwater.
RS232-type cannot be connected directly
to the PINpad 1000
The unit is not waterproof and is intended
for indoor use only.
Due to risk of shock do not use the
terminal near water.
SE port.
4 PINPAD 1000SE INSTALLATION GUIDE
Introduction
CHAPTER 1
This chapter provides a brief description of VeriFone’s PINpad 1000SE device.
Unit Overview
The PINpad 1000SE device is a peripheral data entry device that accepts and
encrypts Personal Identification Numbers (PINs). Typically, a PIN is a four- to
twelve-digit code known only by the customer and the issuer. A PIN is used during
transactions to verify that a customer is authorized to use the account (card)
offered. The PIN also serves as the electronic signature for the credit or debit
transaction.
Figure 1 PINpad 1000
VeriFone’s PINpad 1000
and PINpad 101 families, adding support for Triple Data Encryption Standard
(3DES) security and improved ergonomics — all in a rugged, reliable backwardcompatible solution.
The PINpad 1000
merchants looking to capitalize on the expanding range of debit, electronic
benefits transfer (EBT), and other PIN-based transactions. This compact, ea sy-touse device connects to most existing point-of-sale (POS) controllers such as
VeriFone Omni or TRANZ transaction terminals, ZON II microcomputers, or other
microcomputer-based systems. The controller directs all PlNpad device
operations, including communication with the remote host computer, if applicable,
and offers a fast, simple way to be accept the latest in PIN-based transactions.
SE provides the perfect solution for acquirers, processors, and
SE Unit
SE device builds on the success of legacy PINpad 1000
PINPAD 1000SE INSTALLATION GUIDE 5
INTRODUCTION
Features and Benefits
The PED-compliant PINpad 1000SE incorporates a broad array of sophisticated
security features to guard against fraud and abuse. This includes full support for
the 3DES encryption standard, and a choice of Master/Session or DUKPT
(Derived Unique Key Per Transaction) key management methods. The PINpad
1000
SE also supports MAC (Message Authentication Code) to protect debit
transaction data from accidental or fraudulent t ampering during transfer to it s host.
Features and
Benefits
The PINpad 1000
for ease of use, and a sleek new design that fits in the p alm of a hand. The device
is rugged and reliable, built to withstand the hard knocks at the po int of sale . Most
importantly, the PINpad 1000
and PINpad 101 families.
Exceptional Ease of Use and Ergonomics
SE features improved ergonomics with large, hard-rubber keys
SE is fully compatible with the legacy PINpad 1000
• Sleek and stylish shape occupies less counter space than the PINpad 1000.
• Bold, ergonomic design fits comfortably in the palm of a hand and grip-zone
texture on the case provides a better grip.
• Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
• Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
• Programmable function keys allows selection of functions within an
application.
• Highly readable 8-character liquid crystal display supports multiple languages
for global applications and automatically scrolls through up to 16 characters.
Critical Security Protection
• Includes full support for single and 3DES encryption standard.
• Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
• Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
• Is PED-compliant for secure solutions meeting the PED standard.
• Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
• Incorporates tamper-detection glued case to resist unauthorized int rusion and
supports a broad spectrum of software-based security features.
• Key injection simplified and secured with VeriFone’s SecureKit key loading
software.
6 PINPAD 1000SE INSTALLATION GUIDE
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