Verifone 1000CTLS User Manual
PINpad 1000SE CTLS
Installation Guide
VeriFone Part Number 28610, Revision A
PINpad 1000
SE CTLS Installation Guide
© 2009 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, NURIT, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 28610, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1
Overview PINpad 1000SE CTLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting Unit to a PC and ECR (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Selecting Contactless Device Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Install/Replace SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Processing Contactless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Stand Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mounting the Adapter to Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Screw-Mounting the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Idle Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
PINPAD 1000SE INSTALLATION GUIDE 1
CHAPTER 5
Troubleshooting
Guidelines
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
PC/AT Interface Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2 PINPAD 1000SE INSTALLATION GUIDE
Overview
CHAPTER 1
This chapter provides a brief description of VeriFone’s PINpad 1000SE CTLS.
PINpad 1000SE
CTLS
The PINpad 1000SE CTLS is a peripheral data entry device that accepts and
encrypts Personal Identification Numbers (PINs) in addition to accepting
contactless card input. Typically, a PIN is a four- to twelve-digit code, known only
by the customer and the issuer. A PIN is requested during a transaction to verify
that a customer is authorized to use the account (card) offered. The PIN also
serves as the electronic signature for the credit or debit transaction. The
contactless card reader allows user to quickly pay for items using their contactless
card and tapping it on the device, thus completing the transaction without further
input.
Figure 1 PINpad 1000
VeriFone’s PINpad 1000
PINpad 1000
PIN and contactless card entry. The product continues to offer high security and
functional ergonomics in addition to backwards compatibility with PCI approved
PINpad 1000
The PINpad 1000
and merchants looking to capitalize on the expanding payment options in the debit
arena. Card issuers are pushing contactless offerings and this product allows the
merchant to take advantage of both existing PIN debit and contactless. This
compact, easy-to-use, device connects to most existing point-of-sale (POS)
controllers such as V
based systems on the market.
SE products by integrating further functionality to create a solution for
SE.
SE CTLS provides the perfect solution for acquirers, processors,
x
or NURIT transaction terminals, as well as most ECR
SE CTLS
SE CTLS builds on the success of existing
PINPAD 1000SE CTLS INSTALLATION GUIDE 5
OVERVIEW
Features and Benefits
The PCI-compliant PINpad 1000SE CTLS incorporates a broad array of
sophisticated security features to guard against fraud and abuse. This includes
full support for the 3DES encryption standard, and a choice of Master/Session or
DUKPT (Derived Unique Key Per Transaction) key management methods. The
PINpad 1000
protect debit transaction data from accidental or fraudulent tampering during
transfer to its host. The device is also certified to accept a broad array of MSD and
EMV contactless based payment, including Visa, Mastercard, American Express
and Discover.
SE CTLS also supports MAC (Message Authentication Code) to
Features and
Benefits
The PINpad 1000
rubber keys for ease of use, and a sleek design that fits in the palm of the hand or
can be counter mounted. The device is rugged and reliable, built to withstand
rough handling at the point-of-sale. Most importantly, the PINpad 1000
PCI is fully compatible with existing PCI PINpad 1000
Exceptional Ease of Use and Ergonomics
SE CTLS features great ergonomic features such as large, hard-
SE CTLS
SE.
• Contactless logo placement on lens of device for optimized user experience.
• Bright LEDs for both customer and merchant viewing of transaction process.
• Sleek and stylish shape occupies minimal counter space.
• Bold, ergonomic design fits comfortably in the palm of a hand.
• Waisted area for an easy and secure grip.
• Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
• Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
• Programmable function keys allows selection of functions within an
application.
• Highly readable optional backlit 128x32 graphic liquid crystal display (LCD),
which supports multiple languages for global applications.
• Font generation tool kit allows easy language set-up with multiple size fonts.
Critical Security Protection
• VeriFone’s advanced contactless architecture future proofs your investment
with Single Contactless Interface (SingleCI), SoftSAMs, and side by side
application architecture
• Supports 3DES, Verishield Security Scripts, Master/Session and DUKPT key
management.
• Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
• PCI approved for secure, reliable PIN entry.
6 PINPAD 1000SE CTLS INSTALLATION GUIDE
OVERVIEW
Features and Benefits
• Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
• Key injection simplified and secured with VeriFone’s SecureKit key loading
software.
• Rugged and reliable design absorbs hard knocks found at POS.
• Removable privacy shield offers option of supplemental physical security.
• Well-planned shape works with existing VeriFone PINpad stands and wall- or
counter-mounting hardware.
• Connects with most POS payment terminals, PCs, and ECRs.
• Backward-compatible with VeriFone’s legacy PINpad 1000SE.
• Compatible with existing PINpad 1000 stands, and wall- or counter-mounting
hardware.
• USB connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).
• Supports payment transactions in a variety of payment environments.
PAD 1000SE CTLS INSTALLATION GUIDE 7
PIN
OVERVIEW
Features and Benefits
8 PINPAD 1000SE CTLS INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing a
PINpad 1000
SE CTLS device.
Audience
Organization
Related
Documentation
This guide provides simple descriptions of the PINpad 1000SE CTLS features, as
well as basic information for installing and configuring a PINpad 1000
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a PINpad 1000
Chapter 2, Setup. Explains how to set up and install the PINpad 1000
well as how to select a location and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
PINpad 1000
Chapter 4, Service and Support. Provides information on contacting your
VeriFone service provider, ordering accessories or documentation from VeriFone,
and maintaining the PINpad 1000
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
To learn more about the PINpad 1000SE CTLS, you may look at the following
documents and their associated VeriFone Part Numbers (VPN):
• PINpad 1000SE CTLS Certifications and
Regulations
SE CTLS.
SE CTLS.
VPN - DOC115EN06-A
SE CTLS terminal.
SE CTLS.
SE CTLS as
• PINpad 1000SE CTLS Quick Installation Guide
• PINpad 1000SE Reference and Programmers
Guide
• PINpad 1000SE Stand Adapter Quick
Installation Guide
PINPAD 1000SE CTLS INSTALLATION GUIDE 3
VPN - DOC115EN05-A
VPN - 26803
VPN - DOC115EN03-A
Loading...