VEREX Director V4.73 User's Guide

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V4.73
VEREX Director
User's Guide
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Contents

Using this Guide ..................................................................................................................................... v
Welcome .....................................................................................................................................................1
Entering an Area & Disarming the Sy Welcome to VEREX
Start-up and Logging In Ex T Other Desktop Choices
Runnin
Checking Status and Controlling Items
21-0381E v4.7.3 (2008.08) © 2008 CSG Security Inc. / Sécurité CSG Inc. i
g Reports, and Monitoring System Activity .............................................................................. 13
ime-and-Attendance Reporting........................................................................................................... 14
T
Required-Attendance T
Roll-Call Reports (v4.61) ......................................................................................................................20
Reporting on System & Personnel Activity ...........................................................................................21
Reporting on Previous Guard-T Reporting on User Access Authorities (by Reporting on Users, S Reporting on Operator Audits or Panel Com Reporti Working w Monitoring Sy
Alarm and Activit
'Activating' and Using the Monitoring Windo
Limiting the Windo
Ackno
When Messages Cannot be
W
Visually Verifying Users (Photo-Verification) ........................................................................................ 44
Guard-T
Guard T
Maps and Video (Visual Monit
Status and Control Using Vis
Camera Status/Control and Adjustments
Initial Set Up of Checking Status & Controlling Items
Introduction to Status & Control
Using the Status Toolbar ........................................................................................................... 78
Miscellaneous Status Tasks ...................................................................................................... 80
Checking the S
Checki
Checking the Status of Modules ................................................................................................92
Checking Status or Controlling a Suite Securit
stem .............................................................................................2
Director .................................................................................................................. 4
............................................................................................................... 4
iting, Logging Off, or Changing Operators ...............................................................................6
he Desktop ................................................................................................................................ 8
.............................................................................................................. 10
ime-Periods........................................................................................... 18
ours..................................................................................................... 24
Area, Door, or Floor) .......................................................... 26
ystem/Device Settings, etc. ............................................................................... 28
munications Logs ............................................................ 30
ng on Panel Diagnostics (≥V4.4)............................................................................................... 32
ith the Report Viewer ...........................................................................................................34
stem Activity.................................................................................................................... 35
y Monitoring .................................................................................................... 35
w............................................................................ 36
w to Show Only Specific Messages (Sorting and Filtering) .......................... 38
wledging Alarms (Comment / Resolve)............................................................................ 40
Transmitted to the VEREX Director Software ...............................41
orking with Video Events (≥V4.5)............................................................................................ 42
ours: Monitoring...................................................................................................................... 47
ours: Initial Set Up ....................................................................................................... 50
................................................................................................. 53
oring & Status/Control) .......................................................................... 54
ual Director................................................................................... 54
................................................................................... 62
Controlling a Pan/T Adjusting Cam
: Views, Maps, Cameras................................................................................... 68
Panel Date and T Resetting Users' Antipassback Status Clearing Checking S
ng Power Levels (≥V4.4)................................................................................................. 90
a "Bad Card/PIN Global Lockout".................................................................... 84
ystem Status (Remote Diagnostics) ............................................................ 86
tatus of Panels (Equipment) .............................................................................. 88
ilt/Zoom Camera ............................................................................. 63
era Quality for your Connection/Bandwidth............................................ 66
.................................................................................................... 76
................................................................................................. 76
ime..................................................................................................... 80
........................................................................... 82
y System............................................................ 94
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Checking Status or Controlling Items by Area ........................................................................... 96
Area Users (Ac Checking User In/Out Status Checking Status or Controlling Individual Doors Checking Status or Controlling Elevators Checking Status or Controlling Floors Checking Status or B Checking Status or Controlling Outputs (Electronically
Panel Communications and Updates
Panel Communications Activating Communications and T Vie
wing the Status of Previous Communications Sessions ..................................................... 120
Correcting Communication/Update Errors
Checki
ng Account Status (≥V4.4)....................................................................................................... 124
l Firmware Files, and Updating Panel Firmware (≥V4.4) ............................................................ 125
Pane
Activating Panel Firm Updating Panel Firmw
dministration and Maintenance ......................................................................................................... 129
A
Operators (People Who Can Use
Setting or Changing an Operator's Pass Operator Settings (v4.6) Operator Permissions Scheduled Event Filtering for
Schedules for Holiday Authorit Authoriti Custom Information Categor Users (Entrant
T Cards that Hav Fall-Back Users (Can Enter During Comms Failure)
ystem Maintenance Tasks ............................................................................................................... 170
S
Pass Large S Client/Server S Checking / Repairing the VEREX Backing up or
Ex Removing old Operating Sy
User-Access and Area Automation.............................................................................. 140
s and Time-Change Dates...................................................................................................... 144
y Groups to Manage Large Numbers of Authorities (v4.6) .................................................... 146
es for Users/Entrants (≥V4.4) ................................................................................................ 148
s / Panel Users)........................................................................................................... 156
he Photo-Badging Option ...................................................................................................... 162
e Been Lost...................................................................................................... 166
word and Personal ID Number (PIN) Issues.................................................................... 170
ystems--Checking for Software vs. Panel Differences / Conflicts................................ 172
ystems: Checking to See Who Else is Logged onto the Database ................ 173
Restoring the Database .................................................................................... 176
Making Making Setting Backups to Occur Automatically Reverting to (Restoring) a Bac
porting or Importing Activity or Audit Logs (Archive)............................................................ 182
Activity or Audit Logs (Purge)............................................................................ 184
stem Maintenance............................................................................................... 185
tivity, User Count, and APB-Reset)....................................................... 99
................................................................................................... 102
...................................................................... 104
................................................................................ 106
..................................................................................... 108
ypassing Input Points (Sensors)............................................................. 110
switched Devices)............................. 112
................................................................................................. 114
............................................................................................................ 114
ransferring Panel Settings .................................................. 116
............................................................................... 122
ware Files............................................................................................... 125
are ........................................................................................................ 126
This Software)............................................................................... 130
word.......................................................................... 132
.......................................................................................................... 134
.............................................................................................................. 136
Operators.................................................................................. 138
ies for Users (Custom User Information) ............................................... 154
............................................................... 168
Director Database Tables ................................................... 174
a Database 'Backup' Using the Director Software .......................................... 177
a Database 'Backup' Using the Table Repair Utility........................................ 178
(Scheduled Backups) v4.5........................... 179
kup Copy of the VEREX Director Database ................ 180
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System Configuration............................................................................................................................ 187
Working
Users and Holiday
with Accounts and Folders (Multi-Account Systems)............................................................ 188
Visual Quick-Start After a Multi-Server Login Advanced Sorting
.................................................................................................................... 188
........................................................................................................ 191
..................................................................................................................... 192
s Shared Across Multiple Accounts ....................................................................... 193
Introduction
.............................................................................................................................. 193
Phase 1: Account-Specific Data.............................................................................................. 194
Phase 2: Community Groups.................................................................................................. 196
Phase 3: Shared Users and Phase 4: Assign Shared Items to Accounts
Account-Wide Panel Settings (Feature-Set, Event Respons
es for Acknowledging Alarms ..................................................................................... 208
Holidays ..................................................................................... 200
............................................................................ 202
Service PIN, etc.) .......................................................... 204
Alarm / Event Instructions................................................................................................................... 210
Enabling Sounds (to be associated with event/alarm messages)....................................................... 212
Customizing Ho Detail
ed Operator and User Audit Trail (≥V4.6) .................................................................................. 216
w Events are Displayed (Event Priority) .................................................................... 214
Setting up Video Events (≥V4.5)......................................................................................................... 217
ware-Based Text Paging (Serial Reporting) ≥v4.4 ....................................................................... 218
Soft Panels, Panel
Panel Groups S
stem Settings for each Panel (≥V4.4)............................................................................................. 224
Sy
General S Intrusion Settin
Groups, and Connection Settings .............................................................................. 220
and Connection Settings ................................................................................... 220
ystem Panels and Displayed Item-Numbers.......................................................................... 222
ystem Settings for a Panel....................................................................................... 224
gs for a Panel (≥V4.4) ...................................................................................... 226
Monitoring, Numeric Paging, & Remote Mgt. Settings............................................................. 228
Sy
stem Card-Access Settings ................................................................................................. 232
Equipment Set Areas and Related Settings.
Activit
Area Groups (≥V4.4) and Multi-panel Arm/Disarm (≥V4.5)
tings (Pseudo / Internal Inputs) ................................................................................... 234
............................................................................................................... 236
y Monitoring and Auto-Arming........................................................................................ 242
................................................................ 244
Setting up Multi-Panel Arm/Disarm (≥V4.5) ............................................................................. 245
pansion Modules ............................................................................................................. .............. 246
Ex Suite-Securit Doors, Reader
Elevators (Lifts Floors (Pertaining to Access-Controlled Elevators / Lifts) Input Points—
Programmable Outputs (Signalling & Device-Sw
Programmable Output Functions
y Keypads and Related Settings .................................................................................... 250
s, and Related Settings ...............................................................................................254
Defining a ‘Required Attendance’ Zone About Video E
vents .................................................................................................................261
................................................................................... 257
) and Associated Readers........................................................................................... 262
................................................................... 268
Monitored Sensors ....................................................................................................... 270
Input Points— Input Points— Custom Circuit-T
Pre-Defined Sensor Types ................................................................................274
Custom Point Types .......................................................................................... 275
ypes for Input Points (≥V4.4)......................................................................... 278
itching).................................................................... 280
T
he Numeric Paging Feature ...................................................................................... 280
Event T Commands ( Cadence (Getting the Output to Pulse On and Off) (≥V4.2): Multi-Condition Equations:
ypes and Events:............................................................................................. 282
when you right-click an item):.................................................................. 283
....................................... 283
........................................................................................... 283
........................................................................................................ 285
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Installation and Technical Reference................................................................................................... 291
PC Issues and
Recommended Computer Specifications Serial Port Installation and Set Up Windo Soft Upgrading from an Earlier Version
DCOM Setup Fire
Soft
ware Activation and Licensing...................................................................................................... 303
Soft Activating Your Soft Upgrading Your Soft
March Net
work USB HASP Key (Director ≥V4.51)........................................................................................ 306
Net Remote Soft Client/Server Issues and the Client/Server A
Server Vali
Client Access (Allowable Client List)........................................................................................ 312
Setting Up Client Permissions
Ne
w Installation? Try the Wizard !..................................................................................................... 318
Panel Connection Overvie
IP Connectiv Secure IP Communications (≥V4.72) PC-to-Panel—Direct Connect PC and Panels
Serial Port / Modem Setup (Communications Manager) .................................................................... 326
Communication Pools for S Setting Up a Ne
Importing Settings from an E Customizing the My Sy
stem Capacities.............................................................................................................................. 340
ed Database Features ............................................................................................................ 345
Advanc
Overvie
SQL Server Support
User-Logins (Needed for: Databas
Linking to the
Automated User-Import (Used for: ERM Int
Manually Sy
stem / Hardware Reference ........................................................................................................... 355
ypad Tone Reference (≥V4.5 with ≥V4.42 firmware)...................................................................... 358
Ke On-Line Support & Product Information
Index
....................................................................................................................................................... 361
Software Installation................................................................................................... 292
................................................................................. 292
........................................................................................... 294
ws Settings Required..................................................................................................... 295
ware Installation for a Fresh/New System ......................................................................... 297
of Software........................................................................ 298
If You Need to
........................................................................................................................... 302
wall Settings (e.g., Windows XPsp2)................................................................................. 302
ware "Activation Key" ........................................................................................................ 303
works R4-R5 DVR Support ................................................................................................ 306
ware Download and Remote Access (≥V4.7) ................................................................. 308
ccess and Permissions............................................................................................... 311
dation Certificates (≥V4.72) .................................................................................... 311
ity......................................................................................................................... 321
—Modem Connections .................................................................................... 324
PC Modem Ins
ws Modem Setup .............................................................................................. 324
Windo
Panel Modem .............................................................................................................. 325
w System (Commissioning)....................................................................................... 332
Tools Bar............................................................................................................. 338
w of Features............................................................................................................... 345
Database (Used for: Custom Query/Reporting; ERM Integration)................... 348
Importing User-Data From a Text File ...................................................................... 354
Transfer the Database to a Different PC ............................................. 300
ware ......................................................................................................... 303
ware (Adding Optional Features)............................................................. 305
Director Server Manager (v4.7) ............................................................ 309
................................................................................................. 316
w ............................................................................................................... 319
....................................................................................... 321
ion ............................................................................................. 322
tallation or Connection......................................................................... 324
ystem Panels........................................................................................... 330
xisting VEREX Director System Panel....................................... 336
................................................................................................................ 345
e Query, and SQL Server Support) .................................. 346
egration).............................................................. 352
.............................................................................................. 360
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Using this Guide

Each topic th at pertains to a specif ic VEREX Director screen generally sho ws ho w t o do things on th e left, and w hat t he av ailable settings mean on the right. This may pertain to a sing le pa ge, or sets of 'facing pages ' as required for larger topics. A b old double-line marks the en d of each 'Ho w-To' section, and the 'selection -descriptions' for the present screen follow thereafter.
Use the table of contents (at the front), or the index (at the back) to find a desired topic. The table of contents sho ws the topics as they appear in ea ch chapter, while the index lists topic keywords alphabetically.
Tip: The bottom of each right-hand page shows you which chapter you are presently 'in'. (These match the topic-buttons across the top of the on-line help.)
To find specific information within a topic, skim through the s ubheadings ( on the left), o r the selection-descriptions for th e specific scr een (on the right) to find what you're looking for.
Tip: Additional notes, and links to other applicable sections are provided throughout. You can typically avoid reading the note text unless you run into problems or otherwise feel that you need more information.
On-Line Help Tip: The on-line help is structured in the same basic format as this User's Guide, with topic buttons that match the chapters and navigation footers in this guide. As you refer to the User's Guide, you are already becoming familiar with the on-line help (and vice-versa).

Copyrights and Trademarks

™ VEREX Director, G-Prox, and Netvision are trademarks of CSG Security Inc. Inc. ™ Pentium is a trademark of Intel Corporation ® Microsoft, Windows, Windows 2000, and Windows XP, are trademarks or registered trademarks of the Microsoft Corporation.
© Copyright 2008 CSG Security Inc. All rights reserved.
/ Sécurité CSG Inc.
/ Sécurité CSG

Disclaimer

All soft ware, firmw are, draw ings, diagrams, specifications, catalogues, literature, manuals and other supplied materials shall con stitute the proprietary information of the manufacturer. In the interests of ongoing improvement in quality and design, we reserve the right to change pro duct specific ations without prior notification.
Attention: Physical a lteration of hardw are components or removal of electrical de vices may void warranties, and/or affect radio­frequency and electromagnetic emissions.
This document is not to be copied, de­compiled, or re-distributed in any form without prior written consent.
© Copyright 2008
CSG Security Inc.
/ Sécurité CSG Inc.
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vi VEREX Director V4.73 User's Guide 21-0381E v4.7.3
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Welcome

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1
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Entering an Area & Disarming the System

Re ader/Door Mode
Area
Setting
Disarmed (Off)
Armed & 'Auto Disarm on Valid Token'
Armed & 'PIN­Only' or 'ID+PIN'
Armed & Dual Custody
Locked &
Card Only
Present card, open the door
Present card, open the door
Present card, open the door. Then log into panel and disarm it.
Present card, open the door. Then login with two user PINs (or ID+PIN), & disarm area.
Locked & Card+PIN
Present card, enter PIN open the door
Present card, enter PIN open the door
Present card, enter PIN open door. Then log into the panel & disarm it.
Present card, enter PIN open door. Then login with two user PINs (or ID+PIN), & disarm area.
Locked &
Card or UID/PIN
Present card or enter user no., enter PIN open the door
Present card or enter user no., enter PIN open the door
Present card or enter user no., enter PIN open door. Then log into the panel & disarm it.
Present card or enter user no., enter PIN open door. Then login with two user PINs (or ID+PIN), & disarm area.
Locked &
UID/PIN Only
Enter UID+PIN (or PIN only), open the door
Enter UID+PIN (or PIN only), open the door
Enter UID+PIN (or PIN only), open the door. Then log into panel and disarm it.
Enter UID+PIN (or PIN only), open the door. Then login with two user PINs (or ID+PIN), & disarm area.
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If the door is unlocked, access is not controlled (simply open the door to enter the area). Conversely, if the door is locked, and all cards are presently 'locked out users will be unable to enter.
Card Number (UID), and/or access cards, the system can be set for entry and login using the card number instead (4-10 digits).
Visitors that must be Escorted as "Visitor (Escort-Required)" must be escorted at each controlled reader (valid escort or regular cardholder-­depending on the system settings).
To enter at a controlled door and disarm the area, an entry delay must be in effect. As well, only the users with authority to both enter the door at this time AND disarm the area will be granted entry.
The 'ID + PIN' or 'PIN Only' login requirement is determined by the 'Feature-Set' selection for the account. Dual Custody (and Escort mode) is supported at individual readers as well.
: As an alternative to the user ID number
: Persons with a card set
',
Using an Arming Station: Additional features
and entry options are provided through an arming station. These unit s are essentially a proximity rea der w ith keyp ad, plus addit ional status indicators and features. For details on using an arming station, please refer to th e xL (panel/keypad) User's Guide.
Readers set to Enable or Disable Cards:
Some readers may be set to enable or disable specific types of cards (su ch as visitor cards, or all temporary cards, etc.)--with or without an associated door being unlo cked at this time. All other (valid) cards will be granted access as usual.
Note: Cards can either be disabled permanently, or allowed to be re-enabled later.
To Enter using a Do or-Opener Button: Use
your access card and/or PIN to unlock the door (and activate the button). Then, simply press and release t he door-opener button. Once inside the area, 'log' in at a n LCD keypad, and disarm the ar ea if required (i.e., if NOT set for "Auto-Disarm on Valid Token").
If Y ou ar e Being For ced to E nter: With
Card+PIN mo de in effect, you can trigger a 'Duress' alarm by reversing the last 2-digit s of your personal ID number (P IN). This can also be done when 'logging' into an LCD keypad.
To Exit Using an RTE (REX) Button: Simply
press and b riefly hold t he request-to-ex it button.
If you Hold the Door Open: If the door is
held open for 'too long', a 'Door Held Open' message will be logged.
A person holding a door open, or indicating that they are being forced to enter may also trigger an alarm (depending on the monitoring settings for the specific door).
Entering Dur ing the P re-Arming Cy cle:
With a sched uled arming, authorized persons entering during the 15 minute pre-arming cycle will be granted access--without interrupting the arming cycle. They would then have to:
+ Extend the closing time ("work-late"), or + Manually disarm the area once the final pre-
arm countdown begins, or; + Leave before the arming occurs.
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Welcome to VEREX Director

Start-up and Logging In

Multiple Instances: Beginning with Director v4.70, you can run multiple copies of the interface (…Director.exe). This allows you to access different features and/or different accounts at the same time.
Starting the VEREX Director Software
Select Start, Programs, VEREX Di rector V4, and VEREX Director, and wait for the start-up screen to appear.
Activation Key: The VEREX Director software uses a small 'activation key' to manage software licensing and optional features. This device must be plugged onto the PC that contains the software database (≥V4: USB connector; ≤V3.3.2: Parallel/printer port; V3.3.3: Either).
Note: Director software ≥V4 will not start up if the USB key is missing.
Client/Server Systems: VEREX Director software is NOT already running before attempting to start it. Troubleshooting Tip desktop is acting strangely, you may have two copies of the software running (and you've run out of memory).
Logging In (Single-PC)
To gain access to your a ssigned items and features, you must first perform a 'Login': Select Login from the toolb ar, and then enter your name and pass word, pressing Tab in between. Then, press Enter, or click Login.
Take care to ensure that the
: If the
shut down the software (incl. the communications or server module), then start the software and login again.
On-Line Help Language
For versions of VEREX Director that in clude multi-language help file s, t he on-line help will normally come up in the la nguage associated with your op erator settings. You can als o select a different language-version if desired (for this work-session).
Selecting a Different Help Language: Open the Help menu, select L available choices.
anguage, and then select from the
The Auto-Lockout Feature
If you do not use your keyb oard for a sp ecific period of time , the soft ware will automatically go into 'lockout' mode to protect against an unauthorized person view ing or changing items. (For details, refer to the [Lockout] description).
To set the period of time before the keyboard lockout will occur (when you are logged in), refer to the section on "Operators".
Logging In (Client/Server)
Select Login from the toolb ar, and then enter your name and pass word, pressing Tab in between. (Ensure the "Server Location" is set as well, if present.) Then, press Enter, or click
Login.
If a "Cannot Connect to Server" screen appears, check that you have not mistyped the "Server Location".
Note: The Director-server PC and software must be running (this is the PC that includes "...Director­Server.exe", and typically contains the database as well. For additional things to check, refer to "Director Server Manager and Client/Server Issues" (near the back of this guide).
If you just upgraded for client/server missing on login screen): You may need to login once,
(server location
4 VEREX Director V4.73 User's Guide 21-0381E v4.7.3
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- Name: A valid operator's name.
- Password: The operator's assigned
password.
Default Operator Name & Password: Operator, 1234
The default login name and password take effect only until changed by a system administrator. To protect against unauthorized access to the software, the default password should be changed right away.
If your login name and password are no longer supported after upgrading from an earlier software revision, refer to "Upgrading from an Earlier Version of Software", paying special attention to converting your previous database.
- Server Location: In a multi-PC (client­server) installation, this allows you to identify the VEREX Director server. Select (or type in) the server "PC name" (or its network "IP address").
Director-Server PC: This is the PC that includes "...Director-Server.exe", and typically contains the database as well.
Tip
: This can be an IP address, or a name (FQDN). Contact your IT rep. for assistance if needed. For remote access (different PC) with certificate authentication, this value must be as supported by the certificate.
More: Server Validation Certificates Multi-Server Login
for simultaneous login. This allows listing and selecting accounts from any of the server PCs without having to log out in between. (All servers you are logged into appear under [Server] in the 'tree'.) Related
: "Working with Accounts and Folders"
Tip
: Use semicolons (;) to separate multiple server names, or click [...].
- [...]: Opens a small screen to allow selecting multiple
servers. (The login will apply to all server PCs shown in this screen.) For each server, type or select the PC name (or IP address) at the bottom of the screen, and click [Add]. You can also [Delete] a selected server, or [Replace] it after typing a new name.
Attention
must be valid for all of the desired servers. (You will be logged into the servers for which your login name and password are valid.)
To login at the server PC itself, use the PC name (not
-------------------------
: Your operator login name and password
the IP address).
: You can select up to 6 servers
- [Login]: If the entered name and password are
valid, the operator will be provided access to the items and features as assigned in their operator
21-0381E v4.7.3
Welcome Report Control Admin Sys Config Tech-Ref
permissions.
Server Connection Status: A small screen will show you the connection progress while a connection is made with your selected server(s).
- [Lockout]: This shuts down the software except for the status toolbar. (Tip: If the same operator logs back in, the software will also remember what account they were 'in'.)
The status toolbar requires that the software be connected with the applicable panels. For details on the status toolbar, or on establishing panel communications, refer to "Checking Status and Controlling Items".
- [Cancel]: Aborts the login request.
- [PROXY]: Provides settings used to connect
out to the Director-server via the internet through a proxy server.
Settings: "Proxy Type" (select "None" if not using this feature), "Domain", and a "User Name" and "Password" that has suitable permissions on that domain. (For these and other proxy settings, get an 'IT' person to help you.)
Note
: Port 443 must be 'open' on the network for the
Director-server.
5
Page 14

Exiting, Logging Off, or Changing Operators

Shutting Down the VEREX Director Software
To shut down the VEREX Director softw are, click the X in the extreme upper-right corner of the VEREX Director screen (or open the F menu, and select E
Tip: If you changed any desktop settings, and would like to retain them, be sure to click the check-box provided.
xit).
ile
Then, select "Yes" on the confirmation screen.
The RPC Server is Unavailable: This message appears if the Director-Server application had been shut down previously (before the Director software).
Logout or Lockout
To 'log' off, simply sele ct Logout on t he toolbar (or open the F
ogout).
L
Tip: If you changed any desktop settings, and would
like to retain them, be sure to click the check-box provided.
ile menu, and select
Then, select Yes to 'logout ', or No to pu t the software in 'Lockout' mode. (See the 'Lo gout / Lockout' screen descriptions for details.)
To protect against unauthorized access to the VEREX Director software, it is always a good idea to use the logout (or lockout) feature before leaving your workstation. (For a related topic, see "The Auto­Lockout Feature", previous.)
Changing Operators
Changing ope rators is simply a matter of one operator logging out, and th e second operator logging in. (For details, see previous / above.)
6 VEREX Director V4.73 User's Guide 21-0381E v4.7.3
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- [Yes]: Logs the present operator out, and shuts down the VEREX Director software.
- [No]: Aborts the exit request.
If you have changed any desktop settings, a check-box will be provided to let you save your settings.
- [Yes] (Logout): Logs the present operator out, shutting down access to the VEREX Director software. (Until the next valid operator performs a 'login'.)
- [No] (Lock desktop except for the status toolbar (and login button). (Tip: If the same operator logs back in, the software will also remember what account they were 'in'.)
The status toolbar requires that the software be connected with the applicable panels. For details on using the status toolbar, or on establishing panel communications, refer to "Checking Status and Controlling Items"
- [Cancel]: Aborts the logout request, leaving the present operator logged in.
If you have changed any desktop settings, a check­box will be provided to let you save your settings.
(For a related topic, see "The Auto-Lockout Feature", previous.)
out): This shuts down the
(When Exiting)
Logout / Lockout
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Welcome Report Control Admin Sys Config Tech-Ref
7
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The Desktop

Your 'Window' to the System
The desktop is your interface to the VEREX Director software, providing a familiar Windows 'look and fee l', with access to all features and items assigne d to you as a VEREX Dir ector operator.
The VEREX Director interface can be s et as desired by each individua l operator. This includes whether they prefe r the MyTools bar, or the Tree window, plus the sizing o f the desktop sections, and other settings.
Selecting Desktop Items to be Displayed
The [Tree], [MyTools] and [Events] buttons on the toolbar allow viewing or hiding d ifferent aspects of the desktop (try it!).
Your MyTools Bar: You can customize the look and content of the MyTools bar to your own preferences. For details, refer to "Customizing the MyTools Bar".
Account-Folders licensing, only one account will appear in the tree. In larger systems, [Account Folders] will be shown in the tree for operators with multi-account permissions (or that have the authority to edit account folders).
: For systems with single-account
Saving Your Desktop Settings
After changin g an aspect of the deskto p (the sizing, Forms/Grid mode, and/or which aspects are to be displayed, you can save your changes so t he desktop a ppears in the same format the nex t t ime you lo gin. To save your changes, op en the View menu, select
Desktop Settings, and then Save.
Tip: You will also be asked if you want to save your
changes whenever you logout or exit from the software.
Navigating the Desktop
Many screens are divided i nto 'tabs' of related settings. (St art w ith the 'Standard' tab, and look in any a dditional tabs that are of interest to you.) Some screens also includ e the familiar windows ‘scroll-bars’ whenever an item is too large to fit on-screen.
Changing the Size of the Desktop
To resize the entire desktop, click and drag the bottom right corner to the d esired position. (If the screen is presently 'max imized', you'll first need to double-click the blue title-bar, or click the middle button in the upper right corn er of the screen.)
To ‘max imize’ the desktop, double-click the blue title-bar, or click the middle button in the upper right corner of the screen.
Changing Proportions of Desktop Areas
To change the proportion of the desktop, move the mouse to the edge of a screen area (such as between the 'tree' and forms/grid area), and watch for the cursor to cha nge shape. Then, click-and-drag the edge of the window to a new location.
Tip: You can also maximize the for m/grid area, or the monitoring window (i.e., cause it to fill the entire screen) by double-clicking the title-bar for th e specific window twice
. (Also
see "Resetting...", to follow.)
Changing the Position of Desktop Items
Each portio n of the desktop can be repositioned, and/or viewed on its own. This is especially us eful on a multi-monitor PC, allowing an item such as the monitoring window to be viewed separately.
To relocate an item, 'drag-and-drop' the item by its title-bar , while watching for the gr eyed box indicating the new position.
To view an item 'full-screen' (such as the monitoring window), double-click its title-bar twice. To access the main desktop screen again, double-click the title-bar once again.
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Resetting the Desktop
After moving and resizing areas of the screen, you may wish to reset the desktop to e ither your last saved settings, or to the initial factory default layout.
Last Saved Settings
: Click Reset on the toolbar (o r open the View menu, and select Desktop Setti ngs, and
Reset).
Factory-Default Layout
: Open the
View menu, and sele ct Desktop Settings, and Default).
Tip: If a window or portion of the desktop is
presently "maximized" (fills the entire screen), you'll need to double-click its title­bar to access the menu or toolbar.
Note: If your desktop was accidentally saved
with the monitoring window 'undocked' and hidden behind the main desktop, follow the preceding steps for "Factory Default Layout".
- The Menu: Provides access to some
miscellaneous features of the VEREX Director software. Tip: The Tools menu provides access to Wizards that simplify setting up a new system, and/or enabling communications with a panel.
- The Toolbar: Provides access to some
common tasks.
- The 'Tree' (optional): This is an expandable/
collapsible outline that allows selecting an account, and provides access to most topics including system configuration, management, and status & control.
to view or hide the 'tree'.
Click [Tree] on the toolbar
- The 'MyTools' Bar (optional): This is a
customizable list of tasks/items that can be used as alternative to the 'tree'.
Tip: Click [MyTools] on the toolbar to view or hide the MyTools list/bar. Note your operator permissions will be visible in the Tree and MyTools Bar. As well, for items pertaining to a specific account, you must first double-click to enter the account.
Tip
: You can customize the look and content of the MyTools bar when you are logged in (V Ö Customize). For details, refer to "Customizing the MyTools Bar".
: Only the items allowed by
iew Ö MyTools
MyTools Doesn't Work and only a small empty 'button' appears, this means no items are assigned to the 'MyTools' bar. See the previous tip to fix this.
: If you select [ MyTools ],
- The Forms/Grid Area: This area shows details on your present topic (as selected from the tree or MyTools bar). This can be set for either a forms view (typical / data entry), or 'grid' format (experienced persons / viewing and sorting lists).
(Use the Form / Grid button on the toolbar to switch views.)
- The Monitoring Window (optional): This area shows recent events that have been received (for a selected account).
Click [Events] on the toolbar to view or hide the monitoring window.
Multi-Account Systems: With multiple accounts, the monitoring window shows the events for your present account. (Select [Account Folders] in the tree, then locate and double-click your desired account.)
To set the account to be monitored by the status toolbar, click [Monitor] on the far-right end of the toolbar.
- The Status Bar: This area (at the extreme bottom of your desktop) shows whether or not you are connected with a selected account (i.e., associated panels), plus other communications-related status messages.
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Other Desktop Choices

Tip: You can save your desktop changes at any time: Open the View menu, select Desktop Settings, & Save. Note
your changes whenever you logout or exit from the software.
Selecting Desktop Items to be Displayed
The [Tree], [MyTools] and [Events] buttons on the toolbar allow viewing or hiding d ifferent aspects of the desktop (try it!).
You can customize the look and content of the MyTools bar to your own preferences . For details, refer to "Customizing the MyTools Bar".
Setting Accounts to Appear in the Tree (Multi-Account Systems)
Account folders appear in the 'tree' (left side of your screen), w hile account s are listed in the centre portion of the screen, and can optionally be set to appear in the tree as well.
Show Accounts in Tree:
: You will also be asked if you want to save
Listing Items Panel-by-Panel vs. in a Single List and Showing or Hiding Panel References in Forms
For some tasks, you hav e two choices a s to how items will be displaye d (in a single list, versus panel-by-panel), and/or w hether or not panel (and panel group) references will appear in the form / grid portion of the desktop.
Logical Tree View?
No Yes ( 9 )
Show Panel/Panel Group Information:
Listing Configuration and Control &
To set accou nts to appear in the 'tree', click
[Account Folders] in the 'tree'. Then, right-
click within th e tree, and e nsure that Show
Accounts in Tree is selected.
Tip: This selection is also available in the View
menu when you are 'in' the Account Folders portion of the tree.
Once you access an account (double-click the account name), the tree will change to show the topics associated with that specific account (admin., configuration, and status/control topics).
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Status Topics in the Tree "Panel-by­Panel":
1) Click your account/site button in the tree.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click an account.
2) Right-click a topic in the tree (or open the
View menu), and check to ensure that Logical Tree View is not selected.
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Listing Configuration and Control & Status Topics in the Tree as a Single List:
1) Click your account/site button in the tree.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click an account.
2) Right-click a topic in the tree (or open the
View menu), and check to ensure that Logical Tree View is
selected.
To Show Panel References in the Forms/Grid Window
(This is available only when "Logical Tree View" is in effect.)
1) Set the tree to show items in a single list (see previous / above).
2) Open Configuration (or Control & Status) in the tree, and select any topic (such as "System").
3) From the View menu, select Panel
Information, and ensure that "Show Panel / Panel-Group Information" is selected.
Tip: The "ID and Name" selection causes the
name to be included in the 'Panel' and 'Group' columns when working in Grid view.
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(Right-Click an Account or Folder)
- Show Accounts in Tree
Folders' portion of the tree)
between showing accounts along with the account folders in the tree, versus showing accounts only in the centre of the screen.
For details on adding, renaming, and deleting accounts and account folders, refer to "Working with Accounts and Folders".
(Right-Click within the Tree for an Account)
(available in the 'Account
: 'Toggles' the tree
("View" menu when a Configuration or Control & Status Topic is Selected in the Tree)
(This is available only when "Logical Tree View" is in effect.)
- Panel Information:
+ Show Panel / Panel-Group Information: Identifies
system panels and panel groups at the bottom of configuration forms (and in grid view);
+ ID and Name: In conjunction with the setting
above, this shows the name for each system panel and panel group (instead of ID only) when working in Grid view.
In Forms view, selecting "Show Panel / Panel-Group Information" always displays the ID and Name for the panels & groups. (The "ID and Name" setting has no effect when working in Forms view).
- Logical Tree View: 'Toggles' the tree between
listing all topics for an account (√) versus listing the topics separately for each system panel (by panel group).
Note: This setting mostly pertains to the "Control & Status", and "Configuration" topics.
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Running Reports, and Monitoring System Activity

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Time-and-Attendance Reporting

In/Out Status Tracking: This feature requires "User In/Out Status Tracking" to be enabled. Related Setting: YourAccount, ÖAccount Information, ÖSetup (tab), Ö"Enable User In/Out
Status for this Account"

Time and Attendance Reports

Cardholder time and attendance reporting allows generating reports pertaining t o the presence (roll-call), tardiness, number of hours at w ork, etc. for users perta ining to a specific account.
These reports are ex trapolated from entry and exit (access g ranted) messages in the a ctivity log, and compared against a selected "attendance-period" that defines when the users are supposed to be inside the facility.
TechTip: Reports pertaining to past events are based on the present event list, plus any archived data that has been re-imported using the archive feature.
See: "Exporting or Importing Activity or Audit Logs". For accurate attendance reporting:
• All doors used to enter and exit the facility must
have entry and exit readers.
• The site (account) must have a ‘Required
Attendance Zone’ defined by setting the "Area" as "Outside" for all readers used to exit zone.
For details, refer to "Reader 1 & 2 Settings for a Door".
• Persons must use their access card / token
EVERY time they enter and exit the facility.
Note: Persons last reported as 'In', but with no card activity for 24 hours will be set as 'Out'.
Attendance reports can take a full minute or longer to appear--depending on the number of cards at the site, and the number of activity messages being scanned.
For better performance, be sure to select the smallest date-range that meets your requirements. Also, you can keep the activity log to a suitable size via regular use of the Archive and/or Purge features.
For details, refer to "Exporting or Importing Activity or Audit Logs", and "Removing old Activity or Audit Logs".
Areas set for Antipassback Checking Reset" feature is generally not Time & Attendance reporting functions will be used.
For details on the 'Antipassback' feature, and the "APB Auto-Reset" selection, refer to the "Antipassback" settings in the "Area" configuration topic.
from this
: The "APB Auto-
recommended where
Required-Attendance Time Periods
To allow time & attendance reporting, each site (account) must have required attendance time periods set up that specify the days and blocks of time that employees are supposed to be inside the facility.
For details, refer to "Required-Attendance Time Periods".
Running a Time and Attendance Report
1) Select Time and Attendance Report from
your MyTools bar, or 'tree', and select Time and Attendance.
2) Multi-Account Systems: Select the desired account near the centre of the screen.
Tip: This option appears only if you didn't already have an account 'open' in the tree.
3) Select the range of dates to be covered by the report ("From" and "To"), and the time to be used as the "Start of Day".
Tip: See the item-descriptions for more info.
4) Select the desired type of report (see the
"Report Type" description for details).
5) Select the "Attendance period" that specifies when persons are supposed to be in the facility.
Notes: An attendance period is not required for "Arrival / Departure", "Roll-Call" or "In/Out Status" reports. If a suitable attendance-period is not listed, refer to "Required-Attendance Time Periods" to set one up now.
6) To limit the report to a specific authority, user, etc., click [Search For], and select the desired criteria.
Tip: To clear a selection, select it and use your Backspace or Delete key.
Tip: You can scroll within the form to view
additional items if necessary.
7) Select a report 'destination' (i.e., whether it is to be viewed, printed, or saved as a file).
If you select "Archive" or a type of "File", click [File...], set the location and filename as desired, and click Save.
8) Click [Run], and respond to any additional screen(s) that appear (details to follow).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
click [Reports] in the
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If Printing an Attendance Report
To print a report without viewing it first: Select the type of report and other criteria as usual, and select Printer as the destination. Then, select Run, and click OK w hen the 'Print' screen appea rs. Tip: To select a dif ferent printer click Printer, and make your se lection from the 'Print Setup' screen that appears.
To view a report before prin ting
: Select the type of report and other criteria as usua l, and select ' Screen' as t he destination. Then, click Run.
For details on vie wing an d printing the displayed report, refer to " Working with the Report Viewer".
If Exporting an Attendance Report as a File (Archive/Text File/Report Emulation File)
Select the typ e of report an d other criteri a as usual, and the desired file-type a s the 'destination'. Then, click [File...]. In the next screen, set the location and filena me as desired, and click Save when finished. Then click Run.
Viewing/Printing a Previously Saved Attendance Report-Archive
Select Time and Atten dance Repor t from your MyTools bar, or
click [Repor ts] in the 'tree', and s elect Time and Attendance. Then, click [Load ar chived r eport] at the bottom of the form (scroll down if necessary).
Multi-Account Systems: You do not have to select an account since that was done when the report was archived.
In the ne xt screen, locat e and sele ct the desired archived report ( .raf), and click Open (or simply double-click the file).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
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Report Period
- From and To (date): The beginning and end
date from the event log to be checked for cardholder activity. (Change the values manually, or click the arrow to access a pop-up calendar.)
Note: Roll-call and In/Out status reports use the previous 48 hours as a date/time range (instead of the "From" and "To" settings).
- Start of Day: This setting allows shifts that span midnight to be handled properly. Leave this as 12:00 AM for all work shifts that begin and end on the same day. For a shift that spans midnight, select a time at some midpoint between the end of one shift and the beginning of the next one (perhaps 1:00 PM).
Report Type
(and Strict Interval / Relaxed Interval)
- Absentee: Persons who were not present during some part of each specific time interval of the required-attendance period.
Exception: With "Relaxed Interval", only persons absent for the whole day are listed (if two intervals, both will be reported the same).
- Arrival/Departure: The time of the first arrival and last departure for all persons present on each day covered by the report.
- Early Departure: Persons who left before the end of one or more time intervals of the required-attendance period.
Note: With "Strict Interval", persons who leave during a required time-interval, and then return after-hours (on the same workday) are treated as early departures. Select "Relaxed Interval" to stop this.
- Late Arrival: Persons who arrived after the beginning of one or more time intervals of the required-attendance period.
Note: With "Strict Interval", persons who arrive and leave beforehand (on the same workday) and then return during a required time interval are treated as late arrivals. Select "Relaxed Interval" to stop this.
- Totalization: The duration each person spent inside the facility on each day during the required-attendance times.
- Roll Call: All persons presently tracked as being inside the facility's required-attendance zone
(see note);
v4.61: After selecting "Report Type: Roll Call", select "System" (system-wide), or an individual area, as desired. (If you select "System", the report will list persons on an area-by-area basis.)
- In/Out Status: A list of all users, showing whether they are presently tracked as being inside or outside of the facility's required­attendance zone (see note).
Tip: Persons last reported as 'In', but with no card activity for 24 hours will be set as 'Out'.
Note: For details on setting up a ‘Required Attendance Zone’, refer to "Reader 1 & 2 Settings for a Door".
Attendance Period
A time period (previously-defined) that specifies
when persons are required to be inside the facility.
An attendance period is not required for "Arrival/Departure", "Roll-Call" or "In/Out Status" reports. To set up an attendance period, refer to "Required-Attendance Time Periods".
[Search For] / [Clear Search]
- This displays or closes the centre of the screen,
which contains selections for 'fine-tuning' the report to a specific person, or users with a certain authority-profile or other criteria.
To clear a selection: Select it and use your Backspace or Delete key.
Searching by Name by user-name, you can enter the 1st or only, 1st and "LastName, name, you can enter the first few characters plus an asterisk (e.g., nam*).
: For reports that allow searching
last name last name (separated with a space), or 1stName". If searching for a first or last
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Custom User Field: This pertains to (optional) custom user information categories that can appear at the bottom of the 'User' screen. Note
: Reports cannot be filtered on multi­line fields. Be sure to make your selection with this in mind.
Past Employees Deleted from the System You can type a name rather than selecting it. This allows running a report on persons (and/or items) that have been recently deleted.
Reports ÖTime and Attendance
:
Report Destination / Output To
- Screen: This has the report sent to the
'Report Viewer' window for viewing and/or printing desired pages;
- Printer: This allows selecting a printer and page-range, etc., and printing the report (without viewing it first);
- Text File: This has the report saved
(Multi-Account Systems: Account Selection 'Tree')
- This area (near the centre of the screen) is where you select the
account that your report pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
as a 'comma-delimited' text file for manipulation with another program. Allows you to change the location and/or filename if desired.
- Report Emulation Text File: This has the report saved as a formatted text file for viewing, printing, or editing with a text editor or word processor. Allows you to change the location and/or filename if desired.
- Archive: This has the report saved as a viewable archived report for viewing or printing at a later time. Allows you to change the location and/or filename if desired.
(Remaining Buttons)
(You may need to scroll within the form and/or resize
the window to view additional items. Click Reset on the toolbar to reset the desktop.)
- [File...]: This allows changing the location and file-name for a report being saved for future viewing, printing, etc. Tip: Use a different name each time to avoid overwriting previous reports.
- [Load Archived Report]: This allows browsing for, and opening a previously saved report­archive
(not for use with text files). The report will appear in the report-viewer window for viewing and/or printing.
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
- [Run]: This runs the report based on your selected criteria. Additional screens will appear
depending on your selections (such as the printer selection form, report viewer, etc.).
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Required-Attendance Time-Periods

Attendance Periods

Attendance p eriods are w eekly blocks of time that allow tim e & attendance reports to 'k now' when users are supposed to be in the facility.
Schedules for cardholder access must span a larger period of time than the applicable attendance period--to let people enter the facility before their shift begins, and leave after it ends.
Adding (Setting up) an Attendance Period
Select Attendance Period from your MyTools
click [Repor ts] in the 'tree', open the
bar, or
Time and Attendance branch, and select Attendance Period.
Multi-Account Systems: Select the desired account near the centre of the screen. Tip: This option appears only if you didn't already have an account 'open' in the tree.
Now, cli ck [+] at the botto m of the for m, or right-click the form, and select Add Ne w from the pop-up menu.
Alternative: You can also select a blank/grey item from the list (bottom of the form). Note apply to this screen.
: Grid view does not
The attendance period is shown graphically, for Sunday through Saturday. Add a new time­interval by right-clicking a specific day, and selecting Create New Time Interval.
Then, drag the interval and/or its end-poin ts to the desired lo cation. Tip: Copying, pa sting, and deleting is also allo wed w hen you r ight­click a specific time-interval.
Repeat this process until the desired times are set up for all days in the attendance period. (You can use up to 6 uni que time intervals throughout each schedule.)
Now refer to t he selection-descriptions for this screen for additional information.
Tip: You can copy all settings for an attendance period, and paste them into another one: In the 1 right-click near the bottom of the form, and select Copy. Then, select a blank/new attendance period from the list, right-click near the bottom of the form, and select Paste. After 'pasting', change the name and any settings as desired. Note: 'C available from the E
dit menu.
opy' and 'Paste' are also
st
one,
Viewing or Changing Settings for a Required-Attendance Period
Select Attendance Period from your MyTools bar, or
click [Repor ts] in the 'tree', open the
Time and Attendance branch, and select Attendance Period.
Multi-Account Systems: Select the desired account near the centre of the screen.
Now, choos e the desired attendance p eriod from the list ( bottom of the form), and refer to the selection-descriptions for this screen while viewing and/or changing settings as desired.
Deleting an Attendance Period
Select Attendance Period from your MyTools bar, or
click [Repor ts] in the 'tree', open the
Time and Attendance branch, and select Attendance Period.
Multi-Account Systems: Select the desired account near the centre of the screen.
Now, choos e the desired attendance p eriod from the list ( bottom of the form). Then, right­click a blank area near the bottom, and select
Delete. When asked to confirm, choose Yes.
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Reports ÖTime and Attendance ÖAttendance Period
Pick-Lists (bottom of the Form)
- Attendance Period (bottom of form):
This is where you select an attendance period to view or edit. This area shows a reference number assigned by the system, and the name of the attendance period, once defined;
Top of the Form
- Name: A suitable name/description for
the attendance period, or its intended use;
(Multi-Account Systems: Account Selection 'Tree')
- This area (near the centre of the screen) is where you select the
account that your attendance-period pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
On this Form (Intervals )
- Days of the Week (with Associated Time-
Intervals): The days of the week showing the time intervals for each day. (To add an interval, right-click the specific day. To adjust an interval, drag the interval and/or its end­points to the desired position.)
Tips: You can copy and paste (or delete) time intervals using the right-click menu. Up to 6 unique time-intervals can be used as desired throughout the weekdays in each attendance period.
Split Shift meal break—assuming the break is not part of the 'required attendance' times.
Work Shift that Spans Midnight will need two intervals for the times before and after midnight, plus any other required intervals (such as for after a meal break—assuming the break is not part of the 'required attendance' times).
: Be sure to include an interval for after a
: In this case, each day
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Roll-Call Reports (v4.61)

In/Out Status Tracking: This feature requires "User In/Out Status Tracking" to be enabled. Related Setting: YourAccount, ÖAccount Information, ÖSetup (tab), Ö"Enable User
In/Out Status for this Account"
An instant roll-call feature has been added to the status toolbar.
This sends a roll-call report for your monitored account to your default Windows printer. (The report will list persons on an area-by­area basis.)
Note: A communications session with the applicable panel(s) must be in effect.
To start a communications session:
1) Select Communications from your MyTools bar, or click [Communications] in the 'tree', and select Pending/OnLine. 2) Click [Edit], and make your
selections from the screen that appears. Tip: Once there, you can open the online help at the applicable topic by pressing F1.
To set or change the account to be monitored:
1) Click [Monitor] near the far-right end of the toolbar;
2) Make your selections from the screen that appears. To select a default printer under MS Windows:
1) Go to your Windows "Control Panel"; 2) Double-click
"Printers and Faxes"; 3) Double-click the desired printer.
As well, "Time and Attendan ce - Rol l-Call" reports can now be run on individual areas.
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Reporting on System & Personnel Activity

Activity Reports

Activity reporting allo ws vie wing or printing a listing of various types of events that have occurred for a specific a ccount. A date /time range can be specified, and the report can also be limited to a specific are a, device, per son, etc.
TechTip: Reports pertaining to past events are based on the present event list, plus any archived data that has been re-imported using the archive feature.
See: "Exporting or Importing Activity or Audit Logs".
As well, activity reports can be vie wed a nd/or printed right a way, saved for future reference, or ex ported for manipulation w ith ano ther program.
For better performance, activity reports cover only the latest 5000 messages in the activity log. For even faster execution, keep the activity log to a suitable size via regular use of the Archive and/or Purge features.
See: "Exporting or Importing Activity or Audit Logs", and "Removing old Activity or Audit Logs".
Running an Activity Report
1) Select Activity Report from your MyTools
bar, or
click [Reports] in the 'tree', and select
Activity.
2) Multi-Account Systems: Select the desired
account near the centre of the screen.
Tip: This option appears only if you didn't already have an account 'open' in the tree.
3) Select the date/time range to be covered by
the report (under "From" and "To").
Tip: See the item-descriptions if you need help.
4) Select the types of events to be included in
the report (you must select at least one).
5) To limit the report to a specific person, area,
door, etc., click [Search For], and select the desired criteria.
To clear an individual selection, select it and use your Backspace or Delete key. To reset/clear all selections, scroll down and click [Reset].
Tip: You can scroll within the form to view additional items if necessary.
6) Select a report 'destination' (i.e., whether it is
to be viewed, printed, or saved as a file).
If you select "Archive" or a type of "File", click [File...], set the location and filename as desired, and click Save.
7) Click [Run], and respond to any additional
screen(s) that appear (details to follow).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
If Printing an Activity Report
To print a report without viewing it first: Select the type of report and other criteria as usual, and select Printer as the destination. Then, select Run, and click OK w hen the 'Print' screen appea rs. Tip: To select a dif ferent printer click Printer, and make your se lection from the 'Print Setup' screen that appears.
To view a report before prin ting type of report and other criteria as usua l, and select ' Screen' as t he destination. Then, click Run.
For details on vie wing an d printing the displayed report, refer to " Working with the Report Viewer".
If Exporting an Activity Report as a File (Archive/Text File/Report Emulation File)
Select the typ e of report an d other criteri a as usual, and the desired file-type a s the 'destination'. Then, click [File...]. In the next screen, set the location and filena me as desired, and click Save when finished. Then click Run.
Viewing/Printing a Previously Saved Activity Report-Archive
Select Activity Report from your MyTools bar,
or
click [Repor ts] in the 'tree', and select
Activity. The n, click [Load ar chived r eport]
at the botto m of the form (scroll dow n if necessary).
Multi-Account Systems: You do not have to select an account since that was done when the report was archived.
In the ne xt screen, locat e and sele ct the desired archived report ( .raf), and click Open (or simply double-click the file).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
: Select the
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Event Period
- From and To (date and time): The beginning
and end date from the event log to be checked for cardholder activity.
Tip: You can change the dates manually, or click the arrow to access a pop-up calendar. To set the times, click within the 'hours' or 'minutes', and use the up/down arrow keys.
Event Type
- The various types of messages that can be
included in the report (select the ones that you want included).
Note: You must select at least one event-type. "Toggle All" allows selecting or de-selecting all event­types.
[Search For] / [Clear Search]
- This displays or closes the centre of the screen,
which contains selections for 'fine-tuning' the report to a specific person, area, door, etc.
Custom User Field: This pertains to (optional) custom user information categories that can appear at the bottom of the 'User' screen. Note
: Reports cannot be filtered on multi-line fields.
Be sure to make your selection with this in mind. Show on Resolution
events depending on whether or not they have been 'resolved' (i.e., dealt-with). "All": This shows all events--including ones not associated with the comment/resolution feature. For details on resolving events, refer to "Dealing with Alarms (Comment / Resolve)" in the section on monitoring activity (previous).
Show on Priority show only events of a desired priority value (or range).
Show on Custom Filter window to show only events of a desired 'custom-filter' value (or range).
Also See: To assign priorities or 'Custom Filter' values, refer to the configuration topic: "Customizing How Events are Displayed".
Tip: To clear an individual selection, select it and use your Backspace or Delete key. To reset/clear all selections, click the [Reset] button at the bottom of the form (scroll down if this button is not visible).
Past Employees Deleted from the System type a name rather than selecting it. This allows running a report on persons (and/or items) that have been recently deleted.
: This lets you have the list include
: This allows limiting the window to
: This allows limiting the
: You can
Report Destination / Output To
- Screen: This has the report sent to the 'Report
Viewer' window for viewing and/or printing
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desired pages;
Reports ÖActivity
- Printer: This allows selecting a printer
and page-range, etc., and printing the report (without viewing it first);
- Text File: This has the report saved as a 'comma-delimited' text file for manipulation with another program. Allows you to change the location and/or filename if desired.
- Report Emulation Text File: This has the report saved as a formatted text file for viewing, printing, or editing with a text editor or word processor. Allows you to change the location and/or filename if desired.
- Archive: This has the report saved as a viewable archived report for viewing or printing at a later time. Allows you to change the location and/or filename if desired.
(Remaining Buttons)
Tip: You can scroll within the form and/or
resize the window to view additional items when necessary. (Click Reset on the toolbar to reset the desktop.)
- [File...]: This allows changing the location and file-name for a report being saved for future viewing, printing, etc. Tip: Use a different name each time to avoid overwriting previous reports.
- [Reset]: This provides a quick way to reset/clear the "Search for" criteria and other selections on the form.
- [Load Archived Report]: This allows browsing for, and opening a previously saved report­archive
(not for use with text files). The report will appear in the report-viewer window for viewing and/or printing.
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
- [Run]: This runs the report based on your selected criteria. Additional screens will appear depending on your selections (such as the printer selection form, report viewer, etc.).
(Multi-Account Systems: Account Selection 'Tree')
- This area (near the centre of the screen) is where you select the
account that your report pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
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Reporting on Previous Guard-Tours

Guard Tour Reports

Guard tour reports allo w view ing or print ing a listing of events pertaining to previous guard tours for a specific account. A date/time range can be specif ied, and the r eport can als o be limited to sp ecific items s uch as guard tour alarms, or the guard arriving early or late.
TechTip: Reports pertaining to past events are based on the present event list, plus any archived data that has been re-imported using the archive feature.
See: "Exporting or Importing Activity or Audit Logs". Active Guard Tours
tour, refer to "Guard Tours".
: For details on monitoring a guard-
As well, guar d tour reports can be vie wed and/or printe d right aw ay, saved for f uture reference, or e xported for manipulation with another program.
For better performance, activity and guard-tour reports cover only the latest 5000 messages in the activity log. For even faster execution, keep the activity log to a suitable size via regular use of the Archive and/or Purge features.
See: "Exporting or Importing Activity or Audit Logs", and "Removing old Activity or Audit Logs".
Running a Guard Tour Report
1) Select Guard Tour Report from your
MyTools bar, or and select Guard Tour.
2) Multi-Account Systems: Select the desired account near the centre of the screen.
Tip: This option appears only if you didn't already have an account 'open' in the tree.
3) Select the date/time range to be covered by the report (under "From" and "To").
Tip: See the item-descriptions if you need help.
4) Select the types of events to be included in
the report (you must select at least one).
5) Select a report 'destination' (i.e., whether it is to be viewed, printed, or saved as a file).
If you select "Archive" or a type of "File", click [File...], set the location and filename as desired, and click Save.
6) Click [Run], and respond to any additional screen(s) that appear (details to follow).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
click [Reports] in the 'tree',
If Printing a Guard Tour Report
To print a report without viewing it first: Select the type of report and other criteria as usual, and select Printer as the destination. Then, select Run, and click OK w hen the 'Print' screen appea rs. Tip: To select a dif ferent printer click Printer, and make your se lection from the 'Print Setup' screen that appears.
To view a report before prin ting
: Select the type of report and other criteria as usua l, and select ' Screen' as t he destination. Then, click Run.
For details on vie wing an d printing the displayed report, refer to " Working with the Report Viewer".
If Exporting a Guard Tour Report as a File (Archive/Text File/Report Emulation File)
Select the typ e of report an d other criteri a as usual, and the desired file-type a s the 'destination'. Then, click [File...]. In the next screen, set the location and filena me as desired, and click Save when finished. Then click Run.
Viewing/Printing a Previously Saved Guard Tour Report-Archive
Select Guard Tour Report from your MyTools
click [Reports] in the 'tree', and select
bar, or
Guard Tour . Then, clic k [Load archi ved report] at the bottom of the form.
Multi-Account Systems: You do not have to select an account since that was done when the report was archived.
In the ne xt screen, locat e and sele ct the desired archived report ( .raf), and click Open (or simply double-click the file).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
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Reports ÖGuard Tour
Event Period
- From and To (date and time): The
beginning and end date from the event log to be checked for guard-tour events.
Tip: You can change the dates manually, or click the arrow to access a pop-up calendar. To set the times, click within the 'hours' or 'minutes', and use the up/down arrow keys.
Event Type
- The various guard tour events to be
included in the report (the guard arriving late, etc.). Select the ones that you want included).
Note: You must select at least one event­type. "Toggle All" allows selecting or de­selecting all event-types.
Report Destination / Output To
- Screen: This has the report sent to the
'Report Viewer' window for viewing and/or printing desired pages;
- Printer: This allows selecting a printer and page-range, etc., and printing the report (without viewing it first);
- Text File: This has the report saved as a 'comma-delimited' text file for manipulation with another program. Allows you to change the location and/or filename if desired.
- Report Emulation Text File: This has the report saved as a formatted text file for viewing, printing, or editing with a text editor or word processor. Allows you to change the location and/or filename if desired.
- Archive: This has the report saved as a viewable archived report for viewing or printing at a later time. Allows you to change the location and/or filename if desired.
(Multi-Account Systems: Account Selection 'Tree')
- This area (near the centre of the screen) is where you select the
account that your report pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
(Remaining Buttons)
- [File...]: This allows changing the location and
file-name for a report being saved for future viewing, printing, etc. Tip: Use a different name each time to avoid overwriting previous reports.
- [Reset]: This provides a quick way to reset/clear all selected items on the screen.
- [Load Archived Report]: This allows browsing for, and opening a previously saved report-
(not for use with text files). The report
archive will appear in the report-viewer window for viewing and/or printing.
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
- [Run]: This runs the report based on your selected criteria. Additional screens will appear depending on your selections (such as the printer selection form, report viewer, etc.).
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Reporting on User Access Authorities (by Area, Door, or Floor)

User Access Reports

User-access reports provide a list of the persons with authority to access a specific area, door, or floor on spec ific weekdays and times. You can also list: • Cards that have expired; • Cards that w ill ex pire in the future (selectable date-range); • Cards that have not been used since a specific date; • Cards identified as being 'Lost'.
Related: Users, ÖLost Cards Cards that have been Lost
Tip: This is a powerful report that checks more than schedules and area assignments. It also checks things like "Master Override", scheduled door unlockings, etc.
Note: This report pertains to users who are intended to have access based on system configuration. (It cannot allow for things such as manual door unlockings.)
User-access reports can be vie wed a nd/or printed right a way, saved for future reference, or ex ported for manipulation w ith ano ther program.
To view a report before prin ting type of report and other criteria as usua l, and select ' Screen' as t he destination. Then, click Run.
For details on vie wing an d printing the displayed report, refer to " Working with the Report Viewer".
If Exporting a Report as a File
(Archive/Text File/Report Emulation File)
Select the typ e of report an d other criteri a as usual, and the desired file-type a s the 'destination'. Then, click [File...]. In the next screen, set the location and filena me as desired, and click Save w hen finis hed. Then click Run.
Viewing/Printing a Previously Saved Report-Archive
Select User Access Report from your MyTools bar, or
click [Rep orts] in the 't ree',
: Select the
and select User Acce ss. Then, click [Load
Running a User-Access Report
1) Select User Access Report from your
MyTools bar, or
click [Reports] in the 'tree',
and select User Access.
2) Multi-Account Systems
: Select the desired
account near the centre of the screen.
Tip: This option appears only if you didn't already have an account 'open' in the tree.
3) Refer to the selection-descriptions for this screen while setting up your report as desired.
4) Click [Run], and respond to any additional screen(s) that appear (details to follow).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
If Printing a User-Access Report
To print a report without viewing it first: Select the type of report and other criteria as usual, and select Printer as the destination. Then, select Run, and click OK w hen the 'Print' screen appea rs. Tip: To select a dif ferent printer click Printer, and make your se lection from the 'Print Setup' screen that appears.
archived rep ort] at the b ottom of the form
(scroll down if necessary).
Multi-Account Systems: You do not have to select an account since that was done when the report was archived.
In the ne xt screen, locat e and sele ct the desired archived report ( .raf), and click Open (or simply double-click the file).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
Report Type
- Select the type of information to be included in
your report.
User Access to Area/Door/Floor: This lists users/cards that have access to a specific area, door, or floor during selected days and times.
Expired Cards expired, or that will expire in the future (per your selections). Tip: You can change the date numerals manually, or click the arrows to access pop-up calendars.
Inactive Cards used since a selected date. Tip: You can change the date numerals manually, or click the arrow to access a pop-up calendar.
: This lists cards that are presently
: This lists cards that have note been
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Lost Cards: This lists cards that have been identified as 'lost'. User names and IDs will be included in the report for cards set as 'Lost' through the "Users" screen.
Related: Users, ÖLost Cards Cards that have been Lost
Reports ÖUser Access
Time Range
- Select the time of day to be examined
for cardholder access (i.e., the starting time and end time).
Tip: To set the times, click within the 'hours' or 'minutes', and use the up/down arrow keys. Note: The report will include everyone with access during any portion of your selected time range.
Selected Days
- Select the weekdays to be examined
for cardholder access.
Note: You must select at least one weekday. Note: The report will include everyone with access on any of the days you select.
- Area is not scheduled, list users
with access when area is off: This
causes the report to disregard if the
(Multi-Account Systems: Account Selection 'Tree')
- This area (near the centre of the screen) is where you select the
account that your report pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
area is presently armed.
- Process Authority Plus: Select this for users that may have a second authority assigned (authority plus).
- Custom User Field x: This allows selecting one or two custom user fields to be included in the report.
Note: These cannot be multi-line fields.
Report Destination / Output To
- Screen: This has the report sent to the 'Report
Viewer' window for viewing and/or printing desired pages;
- Printer: This allows selecting a printer and page-range, etc., and printing the report (without viewing it first);
- Text File: This has the report saved as a 'comma-delimited' text file for manipulation with another program. Allows you to change the location and/or filename if desired.
- Report Emulation Text File: This has the report saved as a formatted text file for viewing, printing, or editing with a text editor or word processor. Allows you to change the location and/or filename if desired.
- Archive: This has the report saved as a
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viewable archived report for viewing or printing at a later time. Allows you to change the location and/or filename if desired.
(Remaining Buttons)
- [File...]: This allows changing the location and
file-name for a report being saved for future viewing, printing, etc. Tip: Use a different name each time to avoid overwriting previous reports.
- [Reset]: This provides a quick way to reset/clear the "Search for" criteria and other selections on the form.
- [Load Archived Report]: This allows browsing for, and opening a previously saved report­archive will appear in the report-viewer window for viewing and/or printing.
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
- [Run]: This runs the report based on your selected criteria. Additional screens will appear depending on your selections (such as the printer selection form, report viewer, etc.).
(not for use with text files). The report
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Reporting on Users, System/Device Settings, etc.

Customizable Reports

The VEREX Director soft ware allo ws vie wing or printing a listing of programmed information in your syste m. This inc ludes settings for the system, areas, devices, panel users, etc.
Related Topic: You can also link to the database and set up custom queries of nearly any scope and content. Details: Advanced Database Features
These report s sho w a lis t of your selected items, in a customizable format:
• Set the fields/settings to appear in the report,
and the order of these 'columns';
• Include only the users/items that match
specific criteria;
• Set the sort order for the listed users/items.
Tip: These reports can also be saved as a 'comma­delimited' text file for manipulation with another program.
Running these Types of Reports
1a) To view or print a customizable list of users,
select User Report from your MyTools bar,
or click [Reports] in the 'tree', and select
Users .
1b) For a customizable list of other programmed
items, select Panel Configuration Report from your MyTools bar, or click [Reports] in the 'tree', and select Panel Configuration.
2) Multi-Account Systems: Select the desired account in the account selection 'tree' near the centre of the screen.
Tip: This option appears only if you didn't already have an account 'open' in the tree.
3) Panel Configuration Reports: Select the "Type" of report (e.g., list settings for areas, doors, schedules, etc.).
4) Select the columns of items to be included in the report ( 9 ).
Tip: For more information, refer to "Columns" in the selection-descriptions.
5) Select a report 'destination' (i.e., whether the report is to be viewed, or printed without viewing it first).
Tip: If saving a report as a text file, click [File...], set the location and filename as desired, and click
Save.
6) Click [Run], and respond to any additional
screen(s) that appear (details to follow).
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For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
If Printing one of These Reports
To print a report without viewing it first: Select the type of report and other criteria as usual, and select Printer as the destination. Then, select Run, and click OK w hen the 'Print' screen appea rs. Tip: To select a dif ferent printer click Printer, and make your se lection from the 'Print Setup' screen that appears.
To view a report before prin ting
: Select the type of report and other criteria as usua l, and select ' Screen' as t he destination. Then, click Run.
For details on vie wing an d printing the displayed report, refer to " Working with the Report Viewer".
If Exporting one of these Reports as a Text File
Select "User", and set t he 'destinatio n' as "Text File ". Then, click [File...]. In the nex t screen, set the location and filena me as desired, and click Save w hen finis hed. Then click Run.
Tip: The report will be saved as a 'comma-delimited' text file that can be manipulated with another program as desired.
Viewing/Printing a Previously Saved Report-Archive
Select the de sired type of r eport as desc ribed previously ("Users", or "Panel Configuration"). Then, click [Load ar chived r eport] at the bottom of the form.
Multi-Account Systems: You do not have to select an account since that was done when the report was archived.
In the ne xt screen, locat e and sele ct the desired archived report ( .raf), and click Open (or simply double-click the file).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
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- Type (Panel Config. Reports only):
Reports ÖUsers; Reports ÖPanel Configuration
The desired topic to be covered by the report (areas, doors, etc.).
Note: Reports pertaining to "Areas" and physical devices (modules, doors, etc.) are available only for operators with the applicable 'Configuration' permissions.
- (Columns): Data fields/settings to be included in the report.
Tip: The "Group" column in panel config. reports pertains to the "Panel Group" (e.g., location) for the specific panel.
Set the Column Order position of a column, click the column once to select it, and then click-and-drag it to the new location. Tip: You can use the horizontal scroll-bar to view additional columns.
Select Desired Columns box for each column to appear in the report ( 9 ). Tip: You will be notified if you selected more than can fit in the space available (de-select some if required).
Setting the Sort-Order value (such as last name), open the 'sort' box for the desired column (click the down arrow), and select the desired sort order (ascending or descending).
Limiting to People/Items that match some Criteria: To limit the report to persons/items that match a specific value (authority, custom user category, etc.), open the 'filter' box for the desired column (click the down arrow), and select an item from the list. Tip: You can filter on multiple columns if desired. Note cannot be filtered on multi-line fields. Be sure to make your selection with this in mind.
"Input Point" Panel Configuration Reports reporting on input points for a specific panel, filtering must be selected for the applicable panel group first. This will enable the "Panel" filtering checkbox to allow selecting a specific panel.
: To change the
(Multi-Account Systems: Account Selection 'Tree')
- This area (near the centre of the screen) is where you select the
account that your report pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
: Click the check-
: To sort the report by any one
: Reports
: To allow
- [Select All
Data] and [Clear All Data]: These buttons
allow selecting or deselecting all fields/columns for the report.
Report Destination / Output To
- Screen: This has the report sent to the 'Report
Viewer' window for viewing and/or printing desired pages;
- Printer: This allows selecting a printer and page-range, etc., and printing the report (without viewing it first).
- Text File (for User reports): This has the report saved as a 'comma-delimited' text file for
manipulation with another program. Allows you to change the location and/or filename if desired.
Note: Any custom user categories (department, position, etc.) set as the "Memo" data type (multi-line edit) will be omitted.
(Remaining Buttons)
- [File...]: This allows changing the location and
file-name for a report being saved for future viewing, printing, etc. Tip: Use a different name each time to avoid overwriting previous reports.
- [Reset]: This provides a quick way to reset/clear all selected items on the screen.
- [Load Archived Report]: This allows browsing for, and opening a previously saved report­archive
(not for use with text files). The report will appear in the report-viewer window for viewing and/or printing.
- [Run]: This runs the report based on your selected criteria. Additional screens will appear depending on your selections (such as the printer selection form, report viewer, etc.).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
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Reporting on Operator Audits or Panel Communications Logs

Audit Reports

Audit reporting allows vie wing or printing a listing of changes made by operators, or records of panel communic ations sessions. A date/time range can be specified, and the report can also be limited to desired criteria.
TechTip: Reports pertaining to past events are based on the present event list, plus any archived data that has been re-imported using the archive feature.
See: "Exporting or Importing Activity or Audit Logs".
As well, audit reports can be vie wed an d/or printed right a way, saved for future reference, or ex ported for manipulation w ith ano ther program.
For better performance, be sure to select the smallest date-range that meets your requirements. Also, you can keep the audit log to a suitable size via regular use of the Archive and/or Purge features.
See: "Exporting or Importing Activity or Audit Logs", and "Removing old Activity or Audit Logs".
Running an Audit Report
1) Select Audit Report from your MyTools bar,
or
click [Reports] in the 'tree', and select
Audit Report.
2) Select the date/time range to be covered by
the report (under "From" and "To").
Tip: See the item-descriptions if you need help.
3) Select the desired criteria for the report.
(Refer to the details under "Search Criteria".)
4) Select
5) Click [Run], and respond to any additional
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
a report 'destination' (i.e., whether it is
to be viewed, printed, or saved as a file).
If you select "Archive" or a type of "File", click
[File...], set the location and filename as desired,
and click
screen(s) that appear (details to follow).
Save.
If Printing an Audit Report
To print a report without viewing it first: Select the type of report and other criteria as usual, and select Printer as the destination. Then, select Run, and click OK w hen the 'Print' screen appea rs. Tip: To select a dif ferent printer click Printer, and make your se lection from the 'Print Setup' screen that appears.
To view a report before prin ting
: Select the type of report and other criteria as usua l, and select ' Screen' as t he destination. Then, click Run.
For details on vie wing an d printing the displayed report, refer to " Working with the Report Viewer".
If Exporting an Audit Report as a File (Archive/Text File/Report Emulation File)
Select the typ e of report an d other criteri a as usual, and the desired file-type a s the 'destination'. Then, click [File...]. In the next screen, set the location and filena me as desired, and click Save w hen finis hed. Then click Run.
Viewing/Printing a Previously Saved Audit Report-Archive
Select Audit Repor t from your MyTools bar,
click [Repor ts] in the 'tree', and select
or
Audit Repor t. Then, clic k [Load archi ved report] at the bottom of the form.
In the ne xt screen, locat e and sele ct the desired archived report ( .raf), and click Open (or simply double-click the file).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
Log Period
- From and To (date and time): The beginning
and end date from the audit log to be scanned for the report.
Tip: You can change the dates manually, or click the arrow to access a pop-up calendar. To set the times, click within the 'hours' or 'minutes', and use the up/down arrow keys.
Client/Server Systems the database, and adjusted for correct display in the time-zone at each specific workstation.
: Times are stored as GMT in
Search Criteria
- Log Type: Select "Operator" for configuration
changes made by operator(s), or "Communication" for panel update sessions.
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- Account: Select a specific account,
or "All" accounts.
Reports ÖAudit Report
- Action: This changes depending on
the type of report:
For an Operator audit report: The type of action that was performed (add, delete, etc.). "All" is recommended here, unless you're looking for something more specific.
For a Communications Log Report type of communications session (normal/sync , get from panel, or send to panel).
: The
- Operator (operator audit report only): Select a desired operator, or "All" for audits by any operator.
- Topic (operator audit report only): This is the type of information that was changed. Select "All" for changes made to any topic.
Report Options
- Show Transaction Date/Time (for
communication logs)
: The date and time for each communications event will be shown only if this is selected (9).
- Show Transaction Details
operator logs)
: Selecting this (9) will
(for
cause details for user and operator
(Multi-Account Systems: Account Selection 'Tree')
- The area (near the centre of the screen) is where you select the
account that your report pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
audits to be included in the report.
Note: This data will be available for reporting only if this feature is turned on under “[Management], ÖReporting”.
Details: Detailed Operator and User Audit Trail (≥V4.6) Director-Server Language text comes through the Director-server. To temporarily set it to a specific language, right-click the Director-Server keypad/folder icon near the right-hand end of the Windows taskbar, and make your selection under “Language”.
: Some of the detailed audit
Report Destination / Output To
- Screen: This has the report sent to the 'Report
Viewer' window for viewing and/or printing desired pages;
- Printer: This allows selecting a printer and page-range, etc., and printing the report (without viewing it first);
- Text File: This has the report saved as a 'comma-delimited' text file for manipulation with another program. Allows you to change the location and/or filename if desired.
- Report Emulation Text File: This has the report saved as a formatted text file for viewing, printing, or editing with a text editor or word processor. Allows you to change the location and/or filename if desired.
- Archive: This has the report saved as a viewable archived report for viewing or printing at a later time. Allows you to change the location and/or filename if desired.
(Remaining Buttons)
- [File...]: This allows changing the location and
file-name for a report being saved for future viewing, printing, etc. Tip: Use a different name each time to avoid overwriting previous reports.
- [Reset]: This provides a quick way to reset the search criteria (to "Operator" audit report, and find "All" audits).
- [Load Archived Report]: This allows browsing for, and opening a previously saved report­archive
(not for use with text files). The report
will appear in the report-viewer window for
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viewing and/or printing.
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
- [Run]: This runs the report based on your selected criteria. Additional screens will appear depending on your selections (such as the printer selection form, report viewer, etc.).
Reporting on Panel Diagnostics

Panel Diagnostic Reports

This type of report allow s v iewing and printing diagnostics lo gs generated by the 'Remote Diagnostics' feature under Control & Status.
Related: ÖControl & Status, ÖPanel Control & Status,
ÖSystem, Ö[Get System Status] Checking System Status (Remote Diagnostics)
As well, pa nel diagnostic reports can be viewed and/o r printed righ t aw ay, saved for future referen ce, or ex ported for manipulation with another program.
Running a Panel Diagnostic Report
1) Select Panel Diagnostic Report from your
MyTools bar, or and select Panel Diagnostic.
2) Multi-Account Systems: Select the desired
account near the centre of the screen.
Tip: This option appears only if you didn't already have an account 'open' in the tree.
3) Select the desired report from the list near the
middle of the screen.
Tip: See the item-descriptions if you need help.
4) Select a report 'destination' (i.e., whether it is
to be viewed, printed, or saved as a file).
If you select "Archive" or a type of "File", click [File...], set the location and filename as desired, and click Save.
5) Click [Run], and respond to any additional
screen(s) that appear (details to follow).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
(≥V4.4)
click [Reports] in the 'tree',
If Printing an Activity Report
To print a report without viewing it first: Select the type of report and other criteria as usual, and select Printer as the destination. Then, select Run, and click OK w hen the 'Print' screen appea rs. Tip: To select a dif ferent printer click Printer, and make your se lection from the 'Print Setup' screen that appears.
To view a report before prin ting
: Select the type of report and other criteria as usua l, and select ' Screen' as t he destination. Then, click Run.
For details on view ing and print ing displayed reports, refer to " Working w ith
the Report Viewer".
If Exporting an Activity Report as a File (Archive/Text File/Report Emulation File)
Select the typ e of report an d other criteri a as usual, and the desired file-type a s the 'destination'. Then, click [File...]. In the next screen, set the location and filena me as desired, and click Save w hen finis hed. Then click Run.
Viewing/Printing a Previously Saved Activity Report-Archive
Select Activity Report from your MyTools bar,
click [Repor ts] in the 'tree', and select
or
Activity. The n, click [Load ar chived r eport]
at the botto m of the form (scroll dow n if necessary).
Multi-Account Systems: You do not have to select an account since that was done when the report was archived.
In the ne xt screen, locat e and sele ct the desired archived report ( .raf), and click Open (or simply double-click the file).
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
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Reports ÖPanel Diagnostic
(Top of the Form)
- Panel: Select the panel you are
interested in here.
- Diagnostic Reports: The middle of the screen shows a list of diagnostics logs/reports that you can select from.
Tip: These logs are generated by the 'Remote Diagnostics' feature under Control & Status.
Related
: ÖControl & Status, ÖPanel Control & Status, ÖSystem, Ö[Get System Status] Checking System Status (Remote Diagnostics)
Note
: The Director software retains 24 months worth of diagnostics sessions, or the last 100—whichever is greater
.
Report Destination / Output To
- Screen: This has the report sent to the
'Report Viewer' window for viewing and/or printing desired pages;
- Printer: This allows selecting a printer and page-range, etc., and printing the report (without viewing it first);
- Text File: This has the report saved as a 'comma-delimited' text file for manipulation with another program. Allows you to change the location and/or filename if desired.
(Multi-Account Systems: Account Selection 'Tree')
- The area (near the centre of the screen) is where you select the
account that your report pertains to. Tip: This option appears only if you didn't already have an account 'open' in the tree.
- Report Emulation Text File: This has the report saved as a formatted text file for viewing, printing, or editing with a text editor or word processor. Allows you to change the location and/or filename if desired.
- Archive: This has the report saved as a viewable archived report for viewing or printing at a later time. Allows you to change the location and/or filename if desired.
(Remaining Buttons)
- [File...]: This allows changing the location and
file-name for a report being saved for future viewing, printing, etc. Tip: Use a different name each time to avoid overwriting previous reports.
- [Reset]: This provides a quick way to reset/clear selections on the form.
- [Load Archived Report]: This allows browsing for, and opening a previously saved report­archive
(not for use with text files). The report will appear in the report-viewer window for viewing and/or printing.
For details on viewing and printing displayed reports, refer to "Working with the Report Viewer".
- [Run]: This runs the report based on your selected criteria. Additional screens will appear depending on your selections (such as the printer selection form, report viewer, etc.).
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Working with the Report Viewer

The Report Viewer

When a report is set to be viewed, it
When Viewing a Report
appears with a toolbar allowing:
• Viewing different pages of the report;
• Setting the portion of each page that
will be visible at one time (zooming in or out);
• Selecting a printer, and/or setting the
pages to be printed;
• Printing the report.
Setting the Size / Visible Portion of a Report
To change th e size/vis ible portion of a report:
• Select one of the pre-set magnifi-
cation levels (page symbols), or;
• Enter a desired magnification in the
"%" box, and press Enter.
Viewing Different Pages
To view a different page:
• Use the 'browse' buttons to find a page
(typical), or;
• Enter a desired page-number into the
'current page' box.
Printing a Report
To print the report that is p resently on-screen, click the print button (print er symbol). When the nex t scre en appears, select your desired page-range, etc., and click OK. Tip: To select a different printer click Printer, and make your selection from the 'Print Setup' screen that appears.
VEREX Director automatically sets the preferred page orientation for each report (portrait or landscape). This setting should be left as-is.
Closing a Displayed Report and Returning to the Main Screen
To close the report view er window, and return to the main desktop, click [Close] on the report-viewer toolbar, or click the 'X' in the top­right corner of the report viewer window.
(Report Viewer Toolbar)
- Print (printer symbol): This allows selecting
and/or setting up a printer, and printing either the whole report, or a specific range of pages.
- Pre-set Magnifications (page symbols): These selections allow viewing an entire page at a time, or the page width, or viewing each page actual-size (100% magnification);
- Zoom (xx%): This area shows the present magnification level for the displayed report, and allows entering a different value.
- |< < > >| (browse buttons): These buttons allow moving to the first, previous, next, or last page respectively.
- Current Page (xx): This area shows the page number that is presently displayed, and allows jumping to a different page by entering the page number directly.
- [Close]: This closes the report viewer, returning you to the VEREX Director desktop. (This is the same as clicking the X in the top-right corner of the screen.)
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Monitoring System Activity

Alarm and Activity Monitoring

Alarm and Activity Monitoring through the VEREX Director System
When the VEREX Dire ctor system is connected with specific p anel(s), all events and alarms a re transmitted for display in the monitoring window, allo wing the trackin g of guard tours, and to allow f or various types of report generation.
Dial up panels with dedicated external modems (one panel per modem) can be set to automatically dial-in to the VEREX Director system to transmit alarms or blocks of activity messages. In other configurations, the alarms and events are transmitted when a connection is made with the specific panel(s)—either manually, or at scheduled times.
Real-time monitoring (immediate reporting) through VEREX Director requires that the software remain connected with the specific panel(s).
Multi-Account Systems activated for a specific account when you double-click the account (under [Account Folders] in the tree).
For details on activating a panel connection, and the "Stay Connected" setting, refer to "Panel Communications and Updates".
To set a dial-up panel to automatically transfer alarms or blocks of activity messages, refer to the configuration topic: "Monitoring, Paging, & Remote Mgt. Settings".
: The monitoring window is
Sites Monitored through a Central­Monitoring Station
Sites can add itionally be m onitored through a dedicated ce ntral-monitoring facility. In this case, you can set whether only the 'alar ms' or all activity is to be transmitted—on an are a-by­area basis. As well, individual sensors (input points) and monitored panel conditions (equipment / pseudo-points) can be set as to the area arming states for w hich each condition will be reported to the central-station (On, Stay, and/or Off).
Monitoring Station Connection: Central monitoring is supported through:
• The panel's built-in dialler ('Bell 103', 300 baud
modem), and/or;
• An "IP" connection (LAN/WAN--if ≥ v3.3 panel &
software), or;
• A high-security Mark 7 / DVACS connection (Canada).
The System Monitoring Window
The monitoring w indow shows the alarms and activity messa ges for the a ccount select ed in the tree (double-click an account to select).
Tip: Alarms typically appear with a red box next to them (click the red box to open a "Notes" window). Events with a camera symbol on the left are “Video Events”. (Details to follow/below.)
Time Format indicated in 12 hour or 24 hour format as per the time format on each specific PC. This is set through the Windows Control Panel under: Regional and Language Options (ÖRegional Options), Ö[Customize], ÖTime.
The top of the monitoring w indow shows either the newest messages, or all 'unresolved' (and higher priorit y) events first. As w ell, the window can be set to show all activity, or only specific types of events (saved per operator).
For details, refer to "Limiting the Window to Show Only Specific Messages", to follow/below).
Tip: You can customize how alarms and events will be displayed, and assign a sound to specific events if desired. For details, refer to the configuration topic: "Customizing How Events are Displayed"
The scroll-bar on the rig ht allo ws vie wing events that have been pushed off the b ottom of the screen.
Note: The 'heartbeat' icon in the bottom-right corner of the screen will change to a red 8 until you select [Return to Real-Time Mode]. (While scrolling, new messages will not appear in the window.)
Messages are transmitted the VEREX Director software:
• When you connect with an associated panel
(such as when updating a panel with changes, or to check the status of a device);
• When a (dial-up) panel calls in to transmit
messages.
The Archive and Purge features allow keeping the activity log to a more manageable size.
See: "Exporting or Importing Activity or Audit Logs", and "Removing old Activity or Audit Logs".
: Beginning with Director v4.5, the time is
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Split Screen Mode (Show Alarm Window)
For operators set to "Sho w Alarm Win dow", unacknowledged alarms
w ill appear in a
separate window at the top.
Related: [Management], ÖOperator, Operator Operators (People who can use this Software)
Notes
: • The "unacknowledged alarm" window will be
unavailable (greyed-out) whenever you choose to
[Browse Offline]; • Any selections you make under [Filter] will apply to both parts of the window (details to
follow/below); • Details on acknowledging alarms follows/below.
The Status Bar (bottom of the form)
The status area at the ex treme bottom o f the screen sho ws w hether or n ot the soft ware is presently connected with a specific p anel, and/or if an update is presently in progress.
Activity messages are held at the specific panel whenever it is being updated/synchronized with the software (the messages will be available for transmission after the update is finished).
Also See: (Topics Pertaining to Central Monitoring):
• "Primary Reporting" selections under "Monitoring,
Paging, & Remote Mgt. Settings".
• "Reporting" setting under "Areas and Related
Settings".
• "Inputs—Monitored Sensors", and the "Transmit"
selections under "Inputs—Pre-Defined Point Types", "Inputs—Custom Point Types", and "Equipment Settings (Pseudo/Internal Inputs)".
Connecting to the Associated Panel(s), An Overview:
For the latest up-to-date messages, you must be connected w ith th e as sociated pan el(s). (Otherwise, y ou w ill see only messages that were received previously).
1) See if you're already connected by
checking the status bar at the bottom of the monitoring window.
Multi-account systems: Ensure your desired account is selected (click [Account Folders] in the tree, and then double-click the specific account).
2) If not connected, check to ensure the
communication software is running on the specific PCs.
Detail: If the LCD/Telephone icon on the Windows taskbar is black-and-white (colour = running), start the communications service by right-clicking the icon, and selecting "Start Communications". Related Topic (Communications Manager)
: Serial Port / Modem Setup
3) Selec t Communications from your
MyTools bar, or
click
[Communications] in the 'tree', and
select Pending/OnLine.
4) Click the [+] at the bottom of the form, or
right-click the form, and select Add New from the pop-up menu. Then, select the desired panel(s) (double-click to select), and set "Action" to "Normal", and "Frequency" to "Stay Connected" (9).

'Activating' and Using the Monitoring Window

Selecting an Account (Multi-Account Systems)
Click [Account Folder s] in the 'tree', and locate and d ouble-click th e desired ac count. The monitoring w indow w ill sho w the messages for the account that have been received.
Tip: Your selected account will remain 'open' (e.g., for the event monitoring window) until you select [Account Folders] or [Management] in the 'tree'. Selecting an account is typically not required for a single-account system (single account license and/or operators without authority to edit account folders).
36 VEREX Director V4.73 User's Guide 21-0381E v4.7.3
(Click OK when finished.)
5) Check that the connection is made, and
watch for the panel updates to occur.
(Click the 'Panel Group', and look for the status on the right side of the screen.)
Note: Alarm and activity messages are transferred
the panel updates (look for a connection state of
after 'Connected' and 'Idle State'.)
Also See (Related Topics): + "Panel Communications and Updates"
Opening and Adjusting the Monitoring Window
If the monitor ing window is not vis ible, click
[Events] on the toolbar.
If nothing seems to happen, click [Reset] on the toolbar (and click [Events] again if necessary). Note: If your desktop was accidentally saved with the monitoring
Page 45
window 'undocked' and hidden behind the main desktop, open the V
esktop Settings, and then Default.
D
iew menu, select
To adjust the size of the monitoring window, position the mouse cursor at the top of the w indow, watching for the cursor to change shape. Then, click-and-drag the top of th e windo w to the desired new position.
To max imize the size of the monitoring window, double -click its tit le-bar
.
twice
To restore the VEREX Director desktop at any time, simply click Reset on the toolbar. (If the monitoring window is presently maximized, double-click its title-bar first.)
Tip: With multi-monitor support, you can place the monitoring window in a separate screen: Double-click the monitoring window title-bar, and then drag it onto the second screen.
Reminders: The monitoring window is updated only when you are connected with the specific panel(s). Muti-Account Systems active only while you have a specific account 'open' in the tree (select [Account Folders], and then double­click the account).
Monitoring Window Blank During or After a Panel Update: The monitoring window may take a minute or
two to refresh at the end of a panel communications session (please be patient). As well, to ensure the desired type of messages are shown, click [Filter], and verify the filtering / sorting selections (details in a following topic).
: The monitoring window is
Viewing Activity Messages
To vie w olde r messages in the monit oring window, c lick [Browse Offline], and then use the scroll-bar on the right (click the up or d own arrows, or slow ly
drag the control bar in the
middle). Click [Return to Real-Time Mode] to view the
newest event s as they occur. (These w ill appear at the top of the monitoring window.)
For longer messages, use the horizontal scroll­bar (bottom-right) to view the end or beginning of the desired message(s).
If you wish to print activity messages, refer to "Reporting on System & Personnel Activity.
When alarms occur, ensure they are not ignored. Be
sure to dispatch someone to deal with any conditions that require attention.
: Sounds may be associated with alarm
Note
messages. (The default for alarms that require resolution is your PC's "exclamation" sound--as set through the Windows control-panel.)
To have unacknowledged alarms appe ar in a separate window at the top for a spe cific operator:
1) Ensure the specific operator is set for "Show
Alarm Window".
Related: [Management], ÖOperator, Operator Operators (People who can use this Software)
2) Ensure the 'Sort Order' and 'Filtering' is set as desired under [Filter]. (See "Limiting...", to follow/below);
Note: To return to a single 'pane' monitoring window, ensure "Show Alarm selected on the form for the specific operator. Also see "Split Screen Mode (Show Alarm Window)", previous/above.
Window" is NOT
- Vertical Scroll-Bar (right-hand side): Allows
scrolling up and down to view older messages in the monitoring window. (Click the up or down arrow, or slowly drag the control bar.)
Note: This puts you into "Offline Browsing" mode, and stops new events from entering the window. (Same as clicking [Browse Offline].)
- Horizontal Scroll-Bar (bottom-right): Allows
scrolling to the left and right to view longer messages. (Click the left or right arrow, or drag and release the control bar.)
- Status Bar (bottom of screen): Shows if the
software is connected with a specific panel, and if an update is in progress.
- [Browse Offline] / [Return to Real-Time
Mode]: Allows activating the event monitoring window vs. scrolling inside it.
- [Show Photo]: This allows manually opening
the photo-verification window to view the last 1, 4, or 9 entrants.
For more information, refer to "Visually Verifying Users (Photo-Verification)".
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- [Filter]: Allows resorting the event / monitoring
window, limiting the list to show specific types of messages only, and/or only messages that have not been 'resolved'
Limiting the Window to Show Only Specific
"
(see last 2 items below, plus
Messages".);
- (Activity Messages): Each message shows:
• A coloured bar for the message priority;
• The date and time the event occurred;
• The type of event/message;
• Details on the specific event.
• A reference number and the name of the
panel that sent the alarm;
"Session Code" messages pertain to panel communications/update sessions being started or completed. (For details on communications sessions that have occurred, refer to "Panel Communications and Updates".
"System Check" messages are for internal use, and/or of interest only when working with your technical support representative.
-------------------------
-
(coloured box): Alarms are shown with a
box/button on the left of the message (typically red, but customizable). Clicking the button allows entering a comment for the message (and viewing previous comments), and/or setting messages as being 'resolved';
9: The event has been set as 'Resolved' (dealt with). (you'll see this only if displaying resolved events); ?: A comment has been entered, but the event was not set as 'Resolved'.
Sounds
: Custom sounds can also be associated with different types of alarms. The default sound for alarms that require resolution is the PC's 'exclamation' sound (as set through the Windows control panel). Related Topic Displayed
: Customizing How Events are
- Resolve All (Right-click, or from the Edit Menu): Allows entering a comment for all displayed alarm messages, and setting them all as being 'resolved'.
TechTip: Alarms and events can be set as 'resolvable' or not (i.e., whether or not the comment/resolution screen will be available). For details, refer to the configuration topic: "Customizing How Events are Displayed".

Limiting the Window to Show Only Specific Messages (Sorting and Filtering)

Operators wit h "Event Filte r" permission can set the monitoring window to show:
• All event messages for an account;
• Only 'unresolved' events;
• Events of a specific priority range;
• Events pertaining to a specific door, area,
person, etc.
Tip: These selections are saved separately for each operator.
Exception assigned to operators--to determine the types of messages each operator will be able to see during vs. outside of set times.
Tip bottom of the monitoring window indicates that scheduled event filtering is presently in effect (for the current operator).
Related Topic(s) Operators
You can also set the 'sort-order' for messages. To determine the present sort-order, and whether or n ot the list is limited to s pecific events, look f or references in the title-b ar of the monitoring window.
To set the w indow to show only specific types of messages, click [Filter] at the bottom, and make your selections from the pop-up window.
Tip: You can select [Clear] to remove your present 'filters', and return to showing all messages for the present account.
: Scheduled Event Filters can be set up and
: A clock symbol on the [ Filter ] button at the
: Scheduled Event Filtering for
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- Sort Order By: This allows listing
When you Click [Filter]
messages in order by date/time only, or showing 'unresolved' (and higher priority) events first.
- Filter on Resolution: This lets you have the list include events depending on whether or not they have been 'resolved' (i.e., dealt-with).
All: This shows all events--including ones not associated with the comment/resolution feature (i.e., not set as 'resolvable').
- Filter on Priority: This allows limiting the window to show only events of a desired priority value (or range).
- Filter on Custom Filter: This allows limiting the window to show only events of a desired 'custom-filter' value (or range).
Also See: To assign priorities, 'Custom Filter' values, and other parameters, refer to the configuration topic: "Customizing How Events are Displayed".
- [Clear]: Removes all filters--i.e., returns to the factory settings (and closes the 'filter' window).
[Return to Scheduled Filter]: For
-
an operator who's selections have temporarily overridden scheduled event filtering (requires "Events Filter" permission), selecting this will return to the scheduled settings.
Note: This button becomes available once the filtering changes have been saved (e.g., exit, then return to this screen).
Related Topic(s) Operators; • Operator Permissions
: • Scheduled Event Filtering for
[More] / [Hide]
- Filter on Item: For events pertaining to a
specific person or door, etc., select the desired item here.
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(Click the Coloured Box for an Alarm Message)

Acknowledging Alarms (Comment / Resolve)

Alarm Notes / Comments
While responding to alarms, you can enter a note for each alarm describing what caused it, w hat was done to correct the problem, etc. You can also set t he alarm as 'resolved' (
9 ), or 'Keep Unresolved' ( ? ).
Tips: Whether 'Resolved' or not, alarms will
be considered to be 'Acknowledged'--unless you click [Cancel]. You can set the monitoring window to show only alarms that either have, or have not been 'resolved' (for details, refer to the preceding topic).
For operators set to "Show Alarm unacknowledged alarms will appear in a separate window at the top.
Related: [Management], ÖOperator, Operator Operators (People who can use this Software)
Entering or Viewing Alarm Comments
To enter (or view) an ack nowledgement note for an alarm, click the re d area besid e the alarm. Then, enter the desired message and s elect
[Resolved], or [Keep Unresolved].
You can enter two or three short notes (saved individually by clicking OK) or a single larger one for each alarm as desired.
- Alarm Detail: Details on the alarm, and when it occurred.
- Comments: Previously entered comments, plus an area to enter new one(s). Tip: There is enough space for two or three short notes (saved individually by clicking OK), or a single larger note.
Tip: You can type your response, or select a previously-defined one to use as a starting point under "Select Response" (to follow).
- Select Response: This allows selecting a previously-defined response (open the 'drop-list' and make your selection). These responses can be used as-is, or edited as desired.
Note: To be available here, sample responses must be defined first:
Window",
Ref
: Account Information ÖEvent Response
Event Responses for Acknowledging Alarms
- [Resolved]: Sets the event as having been dealt-with. If the alarm/monitoring window is not set to show only unresolved alarms, you'll see the message with a "9" beside it.
- [Keep Unresolved]: This saves your comment, and displays the event with a "?" beside it to indicate further resolution is needed.
- [Cancel]: This aborts any changes you entered in the 'Alarm Acknowledge' screen.
TechTip: Alarms and events can be set as 'resolvable' or not (i.e., whether or not the comment/resolution screen w ill be available). As well, if 'instructions' have been s et up for the specific type of alarm, they will appear here. For details, refer to the configuration topics:
+ "Alarm/Event Instructions", and + "Customizing How Events are Displayed".
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When Messages Cannot be Transmitted to the VEREX Director Software

If the VEREX Director softw are is not connected with the specific panel, messages are not transmitted, and each individual p anel will retain up to 65,536 of the latest ev ents that occurred.
Exception: Remote (dial-up) panels with their own dedicated can be set to automatically 'dial-in' and transmit messages to the Director software. These messages will appear in the monitoring window when you access the associated account.)
For details, refer to "Monitoring, Paging, & Remote Mgt. Settings".
Note: Panel connections require that the communications software be running on the specific PC. The event-log capacity of each panel depends on the panel's "Feature Set" selection. For details, refer to "Account-Wide Panel Settings".
external modem (i.e. one panel per modem)
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Working with Video Events (≥V4.5)
About Video Events)
Video events are specific e vents pertaining to input points and doors that have been associated with recordings from one or t wo specific cam era(s). The se appear with a camera symbol on the left in the event monitoring window.
DVR Types: Supported video servers include:
NetVision (V2.1 or V2.2 and newer) Yes (via "Visual Director")
March R4 & R5
Optional via licensing (beginning with V4.7).
VeDVR / NVe (embedded) Optional via licensing (beginning with V4.71).
Note: Playback for video events is NOT supported for March R4 DVRs.
Related: "Setting up Video Events". Also See:
+ Maps and Video (Visual Monitoring & Status/Control) + Camera Status/Control and Adjustments
Opening a Video Event
Open your d esired accoun t in the ‘tree’, and ensure the event mo nitoring w indow is displayed. To vie w the as sociated recor ding, click the cam era symbol for the specific event. If a video th at coincides with the eve nt is available, it will open and start playing automatically starting at the time of the triggering event.
If an image does not appear, this typically means that either a recording is not available from the specific camera for this time-slot, or the Director software is unable to communicate with the NetVision Video Server.
Then, refer to the item-descriptions fo r this screen for details on your available choices.
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- Vertical Slider bar on the right: This
indicates your relative position within the recorded video during playback. For recordings associated with a video event, a dark band will show when the triggering event occurred within the recording.
Tip: This is used as the default starting location for playback.
- (Play Previous Clip): Plays the video recording saved immediately prior to the present one (at the NetVision PC
).
(Click the Camera Symbol for a Video-Event Alarm Message)
-
(Play): Starts or
continues playing the present (I.e., displayed) video clip.
-
(Fast-Forward Play): Causes
the present video to play at double­speed.
- (Pause): Stops a playing video, while remembering your present location in the video.
- (Stop): Stops playing the present video and disregards your present location. (Clicking play will restart the video at the time of the triggering event (if applicable), or otherwise at the beginning of the file.
(Play Next Clip): Plays the video
-
recording saved immediately after the present one (at the NetVision PC
).
- (Save As): Allows downloading and saving the displayed video-clip to any location that is accessible through your PC.
Tip: If this action fails, check to ensure that all requirements are being met, and everything is set up correctly. (You may also need to enlist the help of
your network administrator.)
Related: "Setting up Video Events".
- [ Close ] : Closes the video viewer.
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Visually Verifying Users (Photo-Verification)

Photo-Verification

Introduction
Each operator can select d oor(s) to have the stored photo for entrants displayed each time someone gain s access (or is denied entr y) at any of the selected door(s). The last 1, 4 , or 9 entrant's photos can be displayed.
The photo ca n then be us ed to verify each entrant's identity. This can be done locally-­such as by an attendant in a reception area, or remotely through a camera on a map.
This feature is configurable separatel y for each operator (as described in a following section/below).
This pertains to the photo associ ated with each card/person in the " Users" sc reen. For detail s, see "The Photo-Bad ging Option".
Connecting to the Associated Panel(s), An Overview:
This feature w orks only w hile you are communicating w ith the specific panel(s). To establish a connection:
1) See if you're already connected by checking the status bar at the bottom of the monitoring window.
Multi-account systems: Ensure your desired account is selected (click [Account Folders] in the tree, and then double-click the specific account).
2) If not connected, check to ensure the communication software is running on the specific PCs.
Detail: If the LCD/Telephone icon on the Windows taskbar is black-and-white (colour = running), start the communications service by right-clicking the icon, and selecting "Start Communications". Related Topic (Communications Manager)
: Serial Port / Modem Setup
3) Selec t Communications from your MyTools bar, or
click [Communications]
in the 'tree', and select Pending/OnLine.
4) Click the [+] at the bottom of the form, or right-click the form, and select Add New from the pop-up menu. Then, select the desired panel(s) (double-click to select), and set "Action" to "Normal", and "Frequency" to "Stay Connected" (9). (Click OK when finished.)
5) Check that the connection is made, and watch for the panel updates to occur.
(Click the 'Panel Group', and look for the status on the right side of the screen.)
Note: The photo-verification feature will be available after
the panel updates finish (look for a connection
state of 'Connected' and 'Idle State'.)
Also See (Related Topics): + "Panel Communications and Updates"
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Using This Feature
View (menu) ÖPhoto Verification ÖShow
(or when a person enters at the specific door)
The photo w indow opens automatically w henever a person gains access at the specific door.
Multi-Account Systems: This works only while the specific account is selected. (Click [Account Folders] in the 'tree', and double­click the specific account.)
You can also open the photo w indow manually by clicking [Show Photo] at the bottom of the monitoring window.
Window Empty: The photo window is cleared each time settings are changed for this feature, and when you select anything outside of the specific account.
Now, visually compare the displayed photo with the person to verify their identity.
Setting the Window Position
To reposition the photo w indow, s imply c lick­and-drag its title-bar to the new location.
Closing the Photo Window
To close the photo window at any time, click the [X] in the upper-right corner.
This screen shows the last 1, 4, or 9 persons
who gained entry (or were denied access) at a door that you selected for photo-verification.
The photo window is cleared each time you change settings for this feature, and when you select anything outside of the specific account.
--------------------------------------------------------------------------

Related Features

Additional features can be u sed in conjunction with photo-verification (all optional):
• Event-T riggered camera-viewing
See: "Initial Set Up of: Views, Maps, Cameras"
(especially step 3b)
• Card-enrolment (or disabling) readers--that are
also set to unlock.
a Door" (look for [Card Action] ).
• "Command Point" custom input points (e.g.,
to unlock the door, or "Grant Last User").
See: "Input Points—Custom Point Types", and
"Input Points—Monitored Sensors"
• "Grant Last User" command
door on a map)
See: In the section on using maps and cameras,
see: "Controlling an Area or Device" (look for
"Door Commands", then "Grant Last User...").
See: "Reader 1 & 2 Settings for
(right-click the
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View (menu) ÖPhoto Verification ÖCustomize

Setting up This Feature

Each operato r can set the photo­verification f eature to suit their preferences.
Authorities: This feature is available to all operators.
Steps:
1) Multi-Account Systems: Ensure
you are 'in' the desired account. (Click [Account Folders] in the 'tree', and double-click the specific account.)
2) From the View
ÖPhoto Verification ÖCustomize.
3) Refer to the selection-descriptions for this screen while making your selections.
Photo Verification
- Disable: Photo verification will be turned off
while you are logged in (i.e., the present operator);
- Enable for Current Account: Select this to
have photo-verification turned on while you are logged in (i.e., the present operator);
-------------------------
Event Trigger
This allows setting the type of card-activity that will trigger the photo for each user at the selected door. You can select any or all of these items.
- Granted: Persons that are granted access;
- Denied: Valid/programmed cards that are
denied access for general reasons (card expired, wrong time, wrong area, etc.);
- Denied Invalid Card: Persons denied access
due to: • Wrong system code; • Wrong PIN entered; • Antipassback violation; • Wrong card version number; • Dual custody violation.
menu, select
Doors
This area shows all main panels and doors
associated with your account, and allows selecting the door(s) to be associated with photo-verification. (Click to select or de-select doors in the list.)
Tip: You can change the way doors are displayed by right-clicking this area, and selecting from the pop-up menu (try it!). Note: To exit from "Physical view" (9), just select it again.
-------------------------
Photo View
This allows selecting the number of user photos
that will be visible at one time (1, 4, or 9);
Photo Display Duration
- Always Visible: The photo-verification window
will remain open for as long as you remain 'in' the specific account;
- Duration Time (min): If you do not select "Always Visible", this allows selecting how long the photo window will remain open each time it is activated (1-99 minutes).
Note: You can also close the photo window manually, by clicking the [X] in the upper-right corner.
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Guard-Tours: Monitoring

Introduction to Guard Tours

Guard Tours
A guard-tour can be thought of as either:
• A path that must be completed by a guard in
a certain amount of time—including stations (checkpoints) along the way, or;
• The process of the guard making his/her way
through the assigned route.
Tip: If so configured, areas can be disarmed and re­armed automatically as the guard moves through the designated route.
Note: A guard tour cycles through the defined 'stations' (checkpoints) and then stops (it does not automatically restart at the beginning).
Each 'station' can be a reader/door (that will be monitored for a specific u ser), or a physical input-point (key-switch, etc .) that is operated by the guard.
Once defined guard tours can be activated and/or monitored by anyone with the appropriate permissions. As well, reports can be generated on guard to urs that occurred previously.
Guard Tour Monitoring
When any gu ards are to begin their assigned routes, the associated "Gua rd Tours" can be activated, thus allowing an operator to monitor each guard's progress, and respond if needed.
Guard Tour Events: Activity messages pertaining to guard-tours (and guard-tour stations) are not transmitted to a central monitoring facility.
Guard Tour Setup monitored, it must first be defined as per the stations (checkpoints) along the way, and the allowable times between stations. (Details appear in a following section / below.)
: Before a guard-tour can be
Connecting to the Associated Panel(s), An Overview:
1) See if you're already connected by
checking the status bar at the bottom of the monitoring window.
Multi-account systems: Ensure your desired account is selected (click [Account Folders] in the tree, and then double-click the specific account).
2) If not connected, check to ensure the communication software is running on the specific PCs.
Detail: If the LCD/Telephone icon on the Windows taskbar is black-and-white (colour = running), start the communications service by right-clicking the icon, and selecting "Start Communications". Related Topic (Communications Manager)
: Serial Port / Modem Setup
3) Selec t Communications from your MyTools bar, or
click
[Communications] in the 'tree', and
select Pending/OnLine.
4) Click the [+] at the bottom of the form, or right-click the form, and select Add New from the pop-up menu. Then, select the desired panel(s) (double-click to select), and set "Action" to "Normal", and "Frequency" to "Stay Connected" (9). (Click OK when finished.)
5) Check that the connection is made, and watch for the panel updates to occur.
(Click the 'Panel Group', and look for the status on the right side of the screen.)
Note: Guard-tour monitoring features will be available
the panel updates have finished (look for a
after connection state of 'Connected' and 'Idle State'.)
Also See (Related Topics): + "Panel Communications and Updates"
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Activating and Monitoring Guard Tours (that have already been set up)

Activating a Guard Tour (Adding it to the Guard Tour Monitor)
Initiate a connection with the asso ciated panel(s) as described previously / above.
Then, select Guard Tour Monitor from the MyTools bar, or in the tree, 'open' Control & S tatus (click the "+"), and select Guard Tour Monitor.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Now, use the Grid / Form toolbar-button to select your preferred view-mode.
Forms view: Status for one guard-tour at a time; Grid View
: All active tours in a list.
In 'Forms' view, right-click the form, and select
Start Tour (or Add Ne w). (For 'Grid' view,
click the [...] beside the word "Start".) Then, refer to the selection-descriptions for this
screen while selecting a "Guard Tour", "Start Point", and "User". (Click OK when finished.)
Monitoring Guard Tours in Progress
Select Guard Tour Monitor from the MyTools bar, or
click your site/acco unt button in the tree, 'open' Control & S tatus (click the "+"), and select Guard Tour Monitor.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Then, use the Grid / Form toolbar-button to select your preferred view-mode.
In forms view, you can select a 'tour' at the bottom of the w indow, or right-click the form and select Find to search for a guard -tour by name (or the 1st few characters--e.g., nam∗
Refer to the selection-descriptions for this screen w hile monitoring t he specific guard
Be sure to dispatch someone promptly if the
tour.
need arises
click your site/account button
).
.
Tip: To view additional items, you can use the scroll­bar at the bottom of the window.
Note: Guard tour monitoring will be suspended if the panel connection is dropped for any reason. (You can check your connection status simply by checking the status bar at the extreme bottom of the desktop.)
Stopping the Monitoring of a Guard Tour (Deleting it from the Guard Tour Monitor)
Select Guard Tour Monitor from the MyTools bar, or
click your site/acco unt button in the tree, 'open' Control & S tatus (click the "+"), and select Guard Tour Monitor.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Then, use the Grid / Form toolbar-button to select your preferred view-mode.
In forms view, you can select a 'tour' at the bottom of the w indow, or right-click the form and select Find to search for a guard -tour by name (or the 1st few characters--e.g., nam∗
).
Then, right-click the form and select End Tour (or Delete). When asked to confirm, select
Yes.
(In Grid vie w, click the ( Stop) [...] on the row for the desire d tour. When asked to confirm, select Yes.)
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Control & Status ÖGuard Tour Monitor
- Monitor Tour (bottom of form): This is
where you select an active guard tour to view its progress/status. This area shows the name of the guard tour (as defined under "Guard Tour");
- General: This area shows the 'tour' being monitored, plus the name of the guard (user), and the defined action to occur if the guard is late or absent at any of the stations (checkpoints).
- Station Status: This area lists the stations (checkpoints) in the selected tour being monitored, plus the status, elapsed time, and other items for each checkpoint;
Not Initialized: A status of 'Not Initialized' refers to a guard-tour station that occurs later in the tour (i.e., after the next / pending station).
Area Arm/Disarm Commands automatically when the guard accesses the preceding station within the allowed time.
: These trigger
Right-click screen, and select "Start Tour"
- Guard Tour: This is where you select
a (previously defined) guard tour to begin monitoring;
- Start Point: This allows starting the tour at any station / checkpoint (select the station that the guard will begin with).
Notes: For the station selected as the 'Starting Point', the min/max times are relative to the tour activation time (i.e., when you click OK).
A guard tour cycles through the defined 'stations' (checkpoints) and then stops (it does not automatically restart at the beginning).
- User: This is the "user" (i.e., the guard) to be performing the guard tour.
Tip: To view additional items, you can use the scroll­bar at the bottom of the window.
Grid View guard-tours, showing the tour names, guard (user) names, present status, and the present (last) station accessed. Selections are also provided to Stop the monitoring of an active tour, or Start (activate) a tour.
: In Grid view, you will see a list of all active
(Add New)
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Guard Tours: Initial Set Up

Overview
To set up a guard-tour:
1) Ensure the applicable readers and other guard-tour stations (checkpoints) have been defined in the system.
Guard tour inputs require a "Custom Point Type" with the "Preprocess" set as "Guard Tour" (and the "Level" set as "24 hours").
To add a reader/door or guard-tour input-point to the system, refer to:
• "Doors, Readers, and Related Settings",
• "Input Points—Custom Point Types", and
• "Input Points—Monitored Sensors", as
applicable.
2) Set up the new guard-tour, which includes the readers and other guard-tour 'stations' along the guard's route. (Refer to the selection-descriptions for this screen for details);
Tip: Areas and associated arm/disarm commands can also be inserted as desired. (These trigger automatically when the guard accesses the preceding station within the allowed time).
3) Double-check the order for the 'stations', and the acceptable range of time between each location.
Note: "Grid" view does not apply to this topic.
Adding a Guard Tour
Select Guard Tours from the MyTools bar, or click your site/account button in the tree, and select Guard Tours.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Now, click [+] at the botto m of the form, or right-click nea r the top or b ottom of the f orm
the centre portion), and select Add Ne w
(not from the pop-up menu.
Alternative: You can also select "New Tour" from the list at the bottom of the window.
Now, refer to the selection-descriptions for this screen while setting up the guard-tour as desired. (Set the name and "Action", and add stations (che ckpoints), with associated time­ranges).
Viewing or Changing Settings for a Guard Tour
Select Guard Tours from the MyTools bar, or click your site/account button in the tree, and select Guard Tours.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Then, choose the desired guard-tour a t the bottom of the window.
Tip: You can also use the 'Find' and 'Find Next' buttons (binoculars) to search by name (or 1 characters--e.g., nam∗
).
st
few
Now, refer to the selection-descriptions for this screen while viewing or ch anging setting s a s desired.
Deleting a Guard-Tour
Select Guard Tours from the MyTools bar, or click your site/account button in the tree, and select Guard Tours.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Now, choose the desired guard-tour at the bottom of the window.
Tip: You can also use the 'Find' and 'Find Next' buttons (binoculars) to search by name (or 1 characters--e.g., nam∗
).
st
few
Then, right-click a blank (grey) area near the top or bottom of the form ( not
the centre portion), and select Delete. When aske d to confirm, select Yes.
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Guard Tours
- Guard Tour (bottom of form): This is
where you select a guard tour to view or edit (or "New Tour" to add a new one). This area shows a reference number assigned by the system, and the name of the guard tour, once defined;
- Name: A suitable name / description for the guard-tour.
Tip: Be sure to change this from the default setting of "New Tour".
- Action: The actions to occur if the guard is late or absent at one of the checkpoints (whether to abort the tour, trigger an alarm, and/or sound the siren output on the specific panel);
- (Station / Checkpoint List): The main portion of this screen shows the stations (checkpoints) for the selected guard-tour, in the order they occur. The minimum and maximum times are also shown (both since the previous checkpoint, and the total).
Area Arm/Disarm Commands: These trigger automatically when the guard accesses the preceding station within the allowed time.
- [Select Station]: Click this to allow adding doors and guard-tour input-points to this guard­tour, and setting the allowable time-range for the guard to arrive from the previous
station /
checkpoint (in minutes);
This is the same as right-clicking the centre portion of the form and selecting "Add New".
Multi-Panel Systems tour can be set to display either as a single list, or on a panel-by-panel basis. For details on these choices, refer to "Other Desktop Choices".
: Items to be added to a guard-
- [Remove]: Click this to remove a selected checkpoint (door or input-point) from the guard­tour;
- [Edit]: Click this to allow changing an existing checkpoint:
+ Selecting a different door or guard-tour input-point,
and/or;
+ Changing the allowable time-range for the guard to
access this checkpoint;
- [Up]: Moves a selected checkpoint up to an earlier position in the guard-tour, while leaving the time-range values as-is;
- [Dow n]: Moves a selected checkpoint down to a later position in the guard-tour, while leaving the time-range values as-is.
After changing the position of any stations (checkpoints) in a guard-tour, be sure to always re-check the min/max time values. (To change the times, select the item in the guard-tour, click [Edit], and make your desired changes, clicking [Ok] when finished.)
(Ö)
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- Doors and Input Points (top of the form): This
is where you select the specific door or input­point pertaining to the guard-tour station being added or changed;
Area Selections: See "Automatic Area Disarming / Rearming", to follow / below.
To be available here, the specific areas and devices must already be defined in the system. As well, guard tour inputs must be set as a "Custom Point Type" with the "Preprocess" set as "Guard Tour" (and the "Level" set as "24 hours"). For details, refer to:
• "Doors, Readers, and Related Settings",
• "Input Points—Custom Point Types", and
• "Input Points—Monitored Sensors", as applicable.
- Minimum Time: The minimum allowable time for the guard to reach this station (from the previous one);
- Maximum Time: The maximum allowable time for the guard to reach this station (from the previous one);
Note: For the 1st station (i.e., the "Start Point" selected under "Guard Tour Monitor"), the time is from when the guard tour is activated (i.e., when the guard tour is 'added' to the Guard-Tour monitor
-------------------------
screen).
Automatic Area Disarming / Rearming
If you select an area instead of a door or input point, this allow s setting that area to disarm or rearm automatically when the guard accesse s the preceding station within the allowed time.
- Arming Level: For an area selection, this provides area arm/disarm choices. Note
: "Arm
to Stay" will occur only if the area is disarmed
Guard Tours Ö[Select Station] (or [Edit] )
(Off); "Disarm to Stay" will occur only if the area is fully armed (On).
- Arming Option: For an area selection, this sets the type of arming (i.e., whether or not any sensors (points) that are not 'OK' will be automatically bypassed to allow the arming to occur).
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Checking Status and Controlling Items

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Maps and Video (Visual Monitoring & Status/Control)

Status and Control Using Visual Director

Welcome to Visual Director (Map/Camera Views)
Beginning with V4.0, VEREX Director includes a customizable visual interface for vie wing live cameras, monitoring alarms, and controlling items. We call this "Visual Director".
Software Licensing: This is an optional feature (requires suitable software licensing). For details on activating purchased features, refer to "Software Activation and Licensing".
Camera Support Netvision and other video servers. For more information, refer to the on-line help or documentation provided with the Netvision software.
Grid view 'forms' view only.
Initial Set Up / Camera Control and Adjustments section covers using 'Visual Director' to perform monitoring, status, and control tasks. Also See
Adjustments", and "Initial Set Up of: Views, Maps, Cameras" (both to follow / below).
Items to be available under Control & Status depend on the authorities associated with the user entered when logging into "Control & Status". If you were not asked to enter a user ID and PIN, then one has been set up for automatic entry in your operator settings. For details, refer to the section on "Operators".
Status monitoring (either manually, or through the status toolbar), requires that the VEREX Director system be connected with the specific panel(s), and the specific devices must be communicating.
Also See (≥ V4.0): + For Form-based Status & Control:
"Checking Status and Controlling Items"
+ To Set up Panel Communications for a New System:
"New Installation? Try the Wizard "
: Cameras are supported through
: Due to its visual nature, this feature uses
: This
: "Camera Status/Control and
ID and PIN
Connecting to the Associated Panel(s), An Overview:
Tip: If you will only be viewing or controlling cameras,
you do not need to initiate a panel connection (i.e., you can skip these steps).
1) See if you're already connected by
checking the status bar at the bottom of the monitoring window.
Multi-Account systems: Ensure your desired account is selected (click [Account Folders] in the tree, and then double-click the specific account).
2) If not connected, check to ensure the
communication software is running on the specific PCs.
Detail: If the LCD/Telephone icon on the Windows taskbar is black-and-white (colour = running), start the communications service by right-clicking the icon, and selecting "Start Communications". Related Topic (Communications Manager)
: Serial Port / Modem Setup
3) Selec t Communications from your
MyTools bar, or
click [Communications]
in the 'tree', and select Pending/OnLine.
4) Click the [+] at the bottom of the form, or
right-click the form, and select Add New from the pop-up menu. Then, select the desired panel(s) (double-click to select), and set "Action" to "Normal", and "Frequency" to "Stay Connected" (9). (Click OK when finished.)
5) Check that the connection is made, and
watch for the panel updates to occur.
(Click the 'Panel Group', and look for the status on the right side of the screen.)
Note: Control & Status features will be available after the panel updates have finished (look for a connection state of 'Connected' and 'Idle State'.)
Also See (Related Topics): + "Panel Communications and Updates"
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Accessing This Feature (Visual
The 'Views' Toolbar
Director)
See if you're already connected with the panel(s) by checking th e status bar at the bot tom of the monitoring window.
select and double-click the desired account.
Multi-Account Sy stems: First
[Account Fol ders] in the 'tree',
The "Views" toolbar provides access to all map/camera views that are presently set up.
To show or hide the view-name text in the toolbar: Right-click within the title-bar, and select "Show Button Captions".
Also See: "Initial Set Up of: Views, Maps, Cameras"
If not presently connected, initiate a connection as described previously/above.
Exception: If you will only be viewing or controlling cameras, you do not need to initiate a panel connection
Topic Locator:
Using the M yTools Bar : Select " Visual Director" from the MyTools bar (and logi n with
your user ID and PIN if prompted for this). Using the T ree: Click your site/account button
in the tree, open Control & Sta tus, and Panel Control & Sta tus (click the " +"), and login with your user ID and PIN if prompted for this. Then, select " Visual Directo r" under "P anel Control & Status".
If this feature is not present: This feature is available only to operators with permission to access ALL configuration topics. You may also need to upgrade your software licensing.
Related + "Operator Permissions". Topics: + "Software Activation and Licensing".
Multi-Panel Systems panels (and cameras are not related to panels).
Automatic Login automatically for a specific operator, refer to the section on "Operators".
: Maps are not limited to individual
: To set the 'login' to occur
Selecting Views
When 'in' the visual-director screen, defined map/camera 'vie ws' appea r on the "views toolbar"
screen).
indicated with a flashing alarm-clock.
. ( Default P osition: T op-right corn er of the
Views that co ntain alarms are
To open a desired 'vie w', select it o n the toolbar.
Event-Triggered Cameras: These appear in 'camera­views' that show the last triggered camera (pertaining to the specific 'camera-view'). Exception: This type of window closes when you select a different 'view', or move to a different screen/topic.
If you see a small down-arrow on the end of the toolbar,
you can click it to access additional map/camera views. Note
: If your display mode is set to 800x600, you may need to hide the view-names on the toolbar to allow accessing the down-arrow. (Right-click the "Views" toolbar, and deselect Show Button Captures.)
The bars on the left end of the toolbar allow you to drag it to a new position if desired (in a fixed location, or floating above the desktop). Tip: If you 'drop' it in an undesired location, click [Restore] on the main toolbar.
Moving Around and 'Zooming' In or Out
To enlarge a map or camera image, double­click the image (a blank area). To return to the previous size, click [Return].
Similarly, if your maps include links to cameras and/or other maps, you ca n double-click a link to view the image.
(Method 2: Right-click the link, and select Go to Link.)
When you're ready to go ba ck to the prev ious map, click [Return].
If Area/Device Icons are Grey in Colour: This means you are not connected with the specific panel or account. For details, see: "Connecting to the Associated Panel(s), An Overview" (previous/above).
If Camera(s) are Not Available applicable Netvision capture station is not running.
Camera Control and Adjustments or zoom any camera that supports Pan-Tilt-Zoom operation. A number of other camera controls are also provided.
QuickRef: (bottom of camera window).
Also: T
ools, ÖOptions, Ö(Visual Director ) Camera Status/Control and Adjustments (a following section).
-------------------------
: This may mean that the
: You can easily aim
Full-Screen: To make th e Visual Dire ctor window fill th e whole scre en, double-click its title-bar twice
. (To return to normal, do uble­click the title-bar once again, and click [Reset] on the main toolbar.)
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Zooming in or out on a m ap: Click the
desired map, then use one of these methods:
• Use your mouse scroll wheel, or;
• Use the (+) / (
the bottom, or
- ) (magnifying glass) buttons at
;
• Use the 'slider bar' on the right edge of the
screen, or
;
• Right-click a blank portion of the map. Then,
select Zoom, and your desired action.
To move around (scroll) w ithin a map , you have 3 choic es. (1
st
click the desired map.)
Then:
• Click-and-drag a blank area on the map
(hold the mouse button down), or
• Use the scroll bars provided, or
;
;
• Use the "Universal Scroll" feature of your
mouse (if it is set up for this).
Tips: The map will automatically shift to display the selected item. For status & control details, see a following section / below.
When You Right-Click a Blank Spot on a Map
Zoom:
- Provides various selections for zooming in or out
on a map.
View:
- Show Zoom Slider: This sets whether or not
the 'zoom slider' will be displayed (allowing you to zoom in and out visually).
- Show Item Text: This sets whether or not descriptions will be shown for visual items on maps.
Tip: Beginning with Director v4.66, this value is saved independently for each operator.
Locating Items on a Complex Map, and Filtering to Show Fewer Items at a Time
To temporaril y limit a ma p to show only a specific type of devices / objects:
3) Click within the desired map.
4) Click the small down-arrow to the right of
"Filter:".
Note: This is at the bottom of the map window (NOT the [Filter] button at the bottom of the event/monitoring window).
3) Select your desired topic from the pop­up menu.
Then, scan the map for your item(s) of interest. If you cannot find the desired item on the map, look for (and select) it in the item-list at the bottom of the map window.
(If you still can' t find it, ensur e the desir ed item is not filtered-out accidentally.)
Tip: The map will automatically shift to display the selected item. For status & control details, see a following section / below.
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- Item (bottom of the form): This allows
Control & Status ÖPanel Control & Status ÖVisual Director
you to find a specific item on a complex map;
Tip: Making selections here is well-suited for complex maps. For simpler maps, you'll likely prefer to scan the map visually. For status & control details, see a following section / below.
- Filter: This allows temporarily limiting a selected map to show specific types of devices only (click the small down­arrow to see the available choices).
Tip: Do not confuse this with the [Filter] button at the bottom of the event/monitoring window. Note: The filtering stays in effect only until you select a different map (or any topic outside of Visual Director).
- (+) / ( - ) (magnifying glass symbols) and
the 'slider bar' on the right edge of the screen
: These allow zooming in or out
on a selected map.
To show or Hide the Slider Bar: Right-click a blank area on the map. Then select "View", and "Show Zoom Slider" from the pop-up menu.
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Item Legend
An Area (including all associated devices);
A Door and associated reader(s);
An Input Point (sensor);
An Output Point (electronically triggered device);
An Expansion Module;
An Elevator (lift) and associated reader;
A Suite-Security Keypad;
A link to a live camera, or another Map.
Flashing Green Box: This indicates a 'selected' item on a map. (This pertains to navigating using the browse buttons at the bottom of the screen.)
To show or Hide Item-Names on a Map area on the map. Then select "View", and "Show Item Text" from the pop-up menu.
Control Admin S ys Config Tech-Ref
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Viewing the Status of an Area or Device
Open the a pplicable "View", and (locate) and select the desir ed device
(Details: Previous/above)
.
Then, 'hover' your mouse c ursor on top of the ite m, and watch for a pop­up status screen.
Jumping to the Control & Status Form: Right-click the area or device and select "Switch to Control & Status Screen for this Item" from the pop-up menu.
Area and Device Status (Mouse hovered over an item)
Various status aspects will be shown for the
specific area or device. If you require more information on the listed information, look for an applicable topic under "Checking Status & Controlling Items".
User's Guide: Look in the table of contents near the front of the manual.
On-Line Help "Topics" (and ensure the Contents tab is selected).
If the Help is already open, select [Topics], and then the Contents tab.
: Open the Help menu, and select
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Controlling an Area or Device
Open the applicable "View", and (locate) and select the desired device
Previous/above)
.
(Details:
Then, right-click the device and select your desired action from the pop-up menu.
Jumping to the Control & Status Form: Right-click the area or device and select "Switch to Control & Status Screen for this Item" from the pop-up menu.
Dealing with Alarms
When an alar m occurs, alw ays verify what caused it. Be sure to dispatch someone
to deal with any conditio ns that r equire attention.
-------------------------
To silence an alarm, right-click the spec ific 'Area' on the map, and select Silence.
To set the event/monitoring window to show all events associated with a de vice or area, right­click the item and select " Resolve and Show
All E vents for This Item ". To view only t he
alarms associated with a device or area, right-
click the item and select "Resolve".
For more information on working with the monitoring window, refer to "Monitoring System Activity".
-------------------------
To enter a co mment and s et a single-alarm as having be en resolved ( or not), click the coloured box on the left of the alarm message. When the small screen appe ars, enter a sui table comment and select
[Resolved] or [Keep Unresolved].
To enter a comment and set all
alarms for a device or area as 'Resolve d' (or not), rig ht­click the monitoring w indow and select "Resolve All ". Then, e nter a suitable comment, and select [Resolved] or [Keep
Unresolved].
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___________________________________________
Common Commands--All Items
(After right-clicking the item)
------------------------------------------------------------------------
- Resolve (when alarms present): Sets the event/monitoring window to show only the present alarms for the selected area or device;
- Resolve and Show all Events for This Item
(when alarms present)
window to show all alarms and events for the selected area or device;
To return the Event/Monitoring Window to Its Previous State: Click [Return to Previous Filter] at the bottom of the window.
- Switch to Control & Status screen for this Item: This jumps you to the form-based "Control & Status" screen for the selected item.
___________________________________________
: Sets the event/monitoring
Area Commands (After right-clicking an Area)
Also See: "Common Commands", previous/above.
-------------------------------------------------------------------------
- Off / Stay / On: These selections allow manually arming or disarming the area (i.e., setting the arming level);
Tip: If any input points (sensors) are presently tripped or bypassed, you will be guided though the steps to deal with this first (bypass / acknowledge).
- Silence (when an item is in 'alarm'): This shuts off the sounding of present alarms (i.e., shuts off the system siren output, and LCD keypad sonalerts).
- Worklate: This allows adjusting the area's scheduled closing time in increments of 30 minutes.
- Lock All Doors in this Area: This locks all doors with at least one reader associated with the specific area;
- Unlock all Doors in this Area: This unlocks all doors with at least one reader associated with the specific area;
- Reset User Count In Area: This allows resetting this area's "user-count" to zero.
Note: 'User-counting' is configurable for each area. Ref: Configuration ÖAreas ÖActivity.
___________________________________________
Door Commands (After right-clicking a Door)
Also See: "Common Commands", previous/above.
-------------------------------------------------------------------------
- Lock: This locks (re-locks) the specific door.
- Unlock: This unlocks the specific door.
- Momentary Normal Unlock: This unlocks the door for a duration equal to the standard "unlock duration". This is the same as someone gaining entry with an access card or token.
- Momentary Extended Unlock: This unlocks the door for a duration equal to the "extended unlock duration". This is the same as a user who is set for "extended unlock/challenged" gaining entry with an access card or token.
- Pending Unlock: This is an unlock command that waits for one person to enter the facility at the specific door.
- Grant Last User -- Reader 1 (or 2): If the last user at a reader was denied access, this will issue a 'Momentary Unlocking', and log that card/user as being granted entry.
• Cards can be denied due to being expired, locked
out, wrong time, wrong door class, etc. -- as long as they are defined in the system.
• This feature will be unavailable if someone else is
granted entry, or after 5 minutes from the time the person was denied access (although they can simply present their card/token again).
• This may be used in conjunction with an event-
triggered camera-view for the door (so a remote attendant can see the person). Related Topics Cameras" (step 3b).
• This can also be used in conjunction with the pop-
up "Photo-Verification" feature (if it is set to trigger on 'Access Denied' events). Related Topics Verification)"
• Thi s cannot
- Cards being enrolled or disabled at a reader set to do this (although it will apply for cards denied due to wrong area/time, etc.);
- Access being denied due to door interlock violations or area/disarm authority issues.
: "Initial Set Up of: Views, Maps,
: Visually Verifying Users (Photo-
be used (or does not apply) with:
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___________________________________________
Input-Point Commands
(After right-clicking a Sensor)
Also See: "Common Commands", previous/above.
-------------------------------------------------------------------------
- Bypass / Remove Bypass: "Bypass" allows arming an area with a tripped or faulty input point (sensor). "Remove Bypass" allows monitoring the input point again (for a sensor that is "OK").
____________________________________________
Output-Point Commands
(After right-clicking an Output/Device)
Also See: "Common Commands", previous/above.
--------------------------------------------------------------------------
Tips
: First, select "Manual Output Control". Additional parameters appear when applicable (duration, etc.).
- Normal: No manual control (i.e., return to
normal operation);
- Always: Allows setting the output as On
continuously (until manual control is removed);
- Momentary: Allows setting the output to
pulse/toggle once. Additional selections will appear for: • Whether it is to be triggered On (high), or Off afterwards (Off
(Low); • The state it will be left in
, On, or Normal); • How long the
relay will remain triggered (1 second to 1 week).
- Duty Cycle (1 sec. On/1 sec. off): The output
will be pulsed on and off continuously for a selected duration (1 second to 1 week).
___________________________________________
or Off
Elevator Commands
(After right-clicking an Elevator)
Also See: "Common Commands", previous/above.
-------------------------------------------------------------------------
- Secure / Desecure: This allows applying or
removing controlled-access for all floors as accessed from the specific elevator (lift).
(Secure: An access card or token provides access to specific floors; • Desecure floor without a card or token.
Controlling a Floor (as accessed from all cabs): Refer to "Checking Status or Controlling Floors"
: Anyone can access any
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Camera Status/Control and Adjustments

Introduction

A number of camera controls are provided, allowing you to: • Aim or z oom PTZ cam eras;
• Check conn ection status; • Adjust image quality, etc. These features are pro vided through the video toolbar in each ca mera­image, with additional camera s ettings available under: T
ools, ÖOptions.
The Video Toolbar
When working in a 'v iew' that contain s a camera-image, a small button in the bottom­left corner will provide acc ess to the v ideo toolbar.
To use this feature, refer to the item­descriptions for the video toolbar, plus the sections that follow.
Note: The video toolbar is available when viewing or customizing maps, but not when setting up 'Views'.
(Show Video Toolbar)
- Hide Video Toolbar: Closes/hides the video
toolbar;
- Change View Size: Allows setting the maximum displayed image size for a camera (details to follow);
- View Messages: Allows viewing the camera/PTZ connection status for the camera (details to follow);
- Start PTZ: Allows working with a PTZ camera (details to follow);
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Controlling a Pan/Tilt/Zoom Camera
You can ea sily aim or z oom any camera that supports Pan-Tilt-Zoom operation.
Initial Set Up: PTZ cameras must be identified and properly set up. Details: Step 1b: Define Cameras (under "Initial Set Up of: Views, Maps, Cameras", to follow). User Permissions control a specific PTZ camera (COM port) at a time. Who will get access is based on:
• The username assigned to the camera
during initial set up;
• PTZ user priorities defined at the capture
station (for each PTZ username). Event-triggered 'camera-views' PTZ cameras is not supported in event­triggered 'camera-views'--although you can use a 'view' that contains the specific camera (or a link to the camera) to access PTZ control.
Steps:
: Only one person can
: Control of
1) Open the 'View' that contains the
desired camera-image.
MyTools Bar: Visual Director (+User login if prompted). Tree Control & Status (+User login if prompted), ÖVisual Director.
Then, select from the 'Views' toolbar (top-right).
: Control & Status, ÖPanel
2) Open the video toolbar by clicking the
button in the bottom-left corner of the camera-image. Then, click the 4th button ("Start PTZ").
3) 'Hover' your mouse around the camera-
view, and watch for the cursor to change to an arrow or magnifying glass.
4) Click (or click and hold) the image with
the cursor indicating your desired action.
For options and more information, refer to the screen image and item-descriptions.
Ö ÖThen hover over the Camera-Image
- For cameras that support pan-tilt-zoom (PTZ)
control, your mouse cursor will change to indicate different pan-tilt-zoom directions as you move around the camera-view. (Click, or click-
and-hold with the mouse indicating the desired action.) To zoom out: Right-click-and-hold near the centre of
the screen (magnifying glass).
- Adjust PTZ Speed: After clicking "Start PTZ", an additional button will appear on the right which allows opening the PTZ speed control. The length of the blue bar indicates the present relative speed. To adjust the speed click a new position on the speed indicator bar, or click the + / - symbols at either end.
- X: This closes the PTZ speed control, and returns you to the camera-image.
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Checking Camera/PTZ Connection Status
Camera and PTZ connection status can be viewed at any time.
Steps:
1) Open the 'View' that contains the
desired camera-image.
MyTools Bar: Visual Director (+User login if prompted). Tree Status, ÖPanel Control & Status (+User login if prompted), ÖVisual Director.
Then, select from the 'Views' toolbar (top-right).
: Control &
2) Open the video toolbar by clicking the button in the bottom-left corner of the camera-image. Then, click the 3rd button ("View Messages").
For more information, refer to the item­descriptions for this screen.
Ö
- This screen shows the connection status for the
camera being viewed.
Flashing Yellow Symbol: When a problem occurs (such as PTZ timeout), the 'View Messages' button will appear with a warning symbol.
- X: This closes the status window and returns you to the camera-image.
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Setting the Maximum Camera­Image Size
Camera-images auto-size relative to the window they are displayed in.
Exception
: T o avoid jagge d looking images, you can set the maximum displayed image-size for each camera.
Steps:
1) Open the 'View' that contains the
desired camera-image.
MyTools Bar: Visual Director (+User login if prompted). Tree Control & Status (+User login if prompted), ÖVisual Director.
Then, select from the 'Views' toolbar (top-right).
: Control & Status, ÖPanel
2) Open the video toolbar by clicking the
button in the bottom-left corner of the camera-image. Then, click the 2nd button ("Change View Size").
3) Click the down-arrow on the right to open
the list and make your selection.
For more inf ormation, refer to the item­descriptions for this screen.
Ö
- This screen allows setting the maximum
displayed image-size for the camera being viewed.
- X: This closes the image-size control, and returns you to the camera-image.
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Adjusting Camera Quality for
Tools (menu) ÖOptions Ö(Visual Director )
your Connection/Bandwidth
Various c amera-Image quality settings are provided to allow for slower conn ection spee ds and reduced-bandwidth applications.
Notes: These selections affect all cameras for the selected account. Features pertaining to maps and cameras are not supported with single-panel licensing.
Maximum Image Quality are transmitted based on the recording mode at the NetVision capture station (if presently being recorded there), or per the present/last displayed image size for any camera on the same capture board displayed at the capture station.
: Camera images
Steps:
1) Multi-Account Systems: Ensure
you are 'in' the desired account. (Click [Account Folders] in the 'tree', and double-click the specific account.)
2) Open the Tools menu, and select
O
ptions. (Tip: If not listed, see step 1).
Note: If the "Options" screen contains only an 'Autostart' option, this means you have single­panel licensing (maps/cameras not supported).
3) Refer to the selection-descriptions for this screen while making your selections.
Tip: The easiest way to change these settings is using the coloured buttons across the bottom. See "Coloured Buttons" for details.
- Interval: Sets the duration between camera image requests--in milliseconds (1000 = 1 frame per second).
- Quality: Sets the relative amount of video detail to be included in non-key frames. Also see "Key Rate", to follow.
- Data Rate: This is a bandwidth control property that determines the maximum video data transmission rate. (Defaults: Low = 56, Medium = 220, High =
3000).
- Key Rate: This determines how often a complete frame is sent compared to only changes from the previous frame. Lower values provide better image quality and require more bandwidth
-------------------------
- Coloured Buttons: These buttons provide (from left to right): A quick way to return to:
• General default values, or; Select pre-defined defaults suitable for:
• Low, • Medium, or; • High available bandwidth (i.e., dial-up connection, DSL/cable, or local network).
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Initial Set Up of: Views, Maps, Cameras

Introduction to Map/Camera Set Up

"Views" and "Maps" must be set up before visual monitoring and/or status & control tasks can be performed.
Notice: It is extremely useful to familiarize yourself with the operation of this feature, and plan how you want your views and maps set up before you begin.
Grid view 'forms' view only.
Permissions: Setting up maps, cameras, and 'views' requires an operator with permission to "Configure Visual Director". This permission is also required to change camera image quality/sizing (right-click menu).
: Due to its visual nature, this feature uses
Supported Map File Formats
Map images to be used with this feature must have been saved in one of these file-formats:
• Vector/Drawing Formats: WMF, EMF
• Bitmap/Photo Formats: BMP, JPG
Note: Scalable graphics work best (EMF, WMF), and are recommended--especially for more detailed maps.
Requirements for Camera Viewing
Camera vie wing (and PTZ cont rol) is supported through Netvision capture stations.
DVR Types: Supported video servers include:
NetVision (V2.1 or V2.2 and newer) Yes (via "Visual Director")
March R4 & R5
Optional via licensing (beginning with V4.7).
VeDVR / NVe (embedded) Optional via licensing (beginning with V4.71).
Note: Playback for video events is NOT supported for March R4 DVRs.
Required Items:
• TCP/IP protocol must be installed and set up
on your PC
as part of the MS Windows installation)
(this is typically done automatically
;
• You must have an available connection to a
network, the internet, or "dial-up networking" to allow connecting with the capture station;
(And the capture station PC and software must be running.)
• The IP address (or name) of each specific
capture station PC must be known;
• The capture station "Video Server" must be
set to allow anyone to view cameras
the Windows Control Panel)
;
(through
• The desired camera number should be
known;
• For control of PTZ cameras (pan-tilt-zoom),
you will need to have a valid PTZ username for each specific capture station.
For details on setting up a Netvision capture station, refer to the on-line help or other documentation provided with the Netvision software.
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Step 1a: Define Source Maps
Map image files need to be identified to the syste m before they can be displayed.
Topic Locator: MyTools Bar
: Customize Views, (login with a user name & ID if needed), select the Maps .
In the Tree
: Click your site/account button in the tree, open Control & Status, and Panel Control & Status (click the "+"), and login with your user ID and PIN if prompted for this. Then, select: "Visual Director" (click the "+"), ÖCustomize Views, ÖMaps.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double­click the desired account.
Click [Add] to set up a ne w map, or right-click an existing one and select
Edit Map . Then, set the name as
desired, and click [...] to browse for a desired image file
[Open] ) See the selection-descriptions for more
information (especially "Create Duplicate Map").
.
(select the file and click
Visual Director ÖCustomize Views ÖMaps
- [Add]: Allows identifying a new map image;
Note: Scalable graphics work best (EMF, WMF), and are recommended--especially for more detailed maps.
- [Delete]: Allows deleting an existing map from the list.
After Right-clicking an Existing Map in the List
- Add New Map: Allows identifying a new map image;
Note: Scalable graphics work best (EMF, WMF), and are recommended--especially for more detailed maps.
- Edit Map: Allows changing the name or source file for a map that has already been identified to the system;
- Create Duplicate Map: When areas and devices are added to a specific map (step 3a, to follow/below), all views that use the same map will show the same items. "Create Duplicate Map" allows setting up different maps based on the same image file.
Notes: For a map with devices already placed on it, the device placement will be copied as well (delete/change these as desired).
- Delete Map: Allows deleting an existing map from the list.
Visual Director ÖCustomize Views ÖMaps
Ö[Add]
(or right-click a map in the list, and select "Edit Map")
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- Name: Enter a suitable name for the map. (This will typically refer to the location or department associated with the image.)
- Image File: This is the location (path) and filename of the map image file. Tip: Click [...] to browse for the file.
(Select the file and click [Open] ).
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Step 1b: Define Cameras
Cameras need to be identified before they can be displayed by the Director software.
Topic Locator: MyTools Bar: Customize Views, (login with a
name & ID if needed), select Cameras .
user In the Tree
: Click your site/account button in the tree, open Control & Status, and Panel Control & Status (click the "+"), and login with your user
ID and PIN if prompted for this. Then, select: "Visual Director" (click the "+"), ÖCustomize Views, ÖCameras.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Click [Add] to identify a ne w camera, or right­click an e xisting one and s elect Edit Ca mera. Then, refer to the selection -descriptions w hile entering values for this camera.
-------------------------
Also See: Once the cameras and views have been set up, you can easily aim or zoom any camera that supports Pan-Tilt-Zoom operation. A number of other camera controls are also provided.
QuickRef: (bottom of camera window).
Also: T
ools, ÖOptions, Ö(Visual Director )
Camera Status/Control and Adjustments
(previous). Note
: The video toolbar is available when viewing or
customizing maps, but not when setting up 'Views'.
Visual Director ÖCustomize Views ÖCameras
- [Add]: Allows identifying a camera to the system.
- [Delete]: Allows deleting an existing camera from the list.
After Right-clicking an Existing Camera in the List
- Add New Camera: Allows identifying a camera
to the system.
- Edit Camera: Allows changing the name and other information for a camera that has already been identified to the system.
- Create Duplicate Camera: This saves some time for additional cameras from the same capture station (i.e., you won't have to re-type the capture station IP address). After using this selection, right-click "Copy of the list, select "Edit Camera", and set the name and camera number as desired.
- Delete Camera: Allows deleting an existing camera from the list.
CameraName" in
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- Name: Enter a suitable name for the camera.
- Server Name or IP: This is the IP address (or
PC name) of the specific Netvision capture station;
Tip: This can be an IP address, or a name (FQDN). Contact your IT rep. for assistance if needed.
Note
: To view cameras, a connection must be available. If unsure, go to a command prompt and try 'pinging' the IP address.
- Camera: This is the camera number/ID as seen from its capture station;
-------------------------
- Camera Supports Pan/Tilt/Zoom: Select this to allow PTZ control for a camera that supports this;
Tip: For a non-PTZ camera (or if PTZ control is not desired), ensure this is NOT selected.
- Version: Select the type of DVR (video server) here.
DVR Types: Supported video servers include:
NetVision (V2.1 or V2.2 and newer) Yes (via "Visual Director")
March R4 & R5
Optional via licensing (beginning with V4.7).
VeDVR / NVe (embedded) Optional via licensing (beginning with V4.71).
Note: Playback for video events is NOT supported for March R4 DVRs.
- PTZ User: Enter a valid remote user name (with permission to control PTZ cameras) as set up at the specific capture station.
- PTZ Password: Enter the login password for the 'PTZ User'.
-------------------------
- Camera Login Required: Select this if the NetVision capture station is set to only allow registered users to view cameras (i.e., NOT set to allow anyone to access the video server).
- User Name: Enter a valid remote user name (with permission to view cameras) as set up at the specific capture station.
- Password: Enter the login password associated with the 'User Name' entered above.
Note: For a PTZ camera, the same user name and password is typically used for viewing cameras and PTZ-control.
- Timezone: For embedded DVRs (e.g., VeDVR / NVe). Select the timezone associated with the
Visual Director ÖCustomize Views ÖCameras Ö[Add]
list and select "Edit Camera")
DVR unit here.
Notes: This setting is used with video events. For other types of DVRs, this is handled internally, and this field will be greyed-out.
- (camera display area): A sample image from the selected camera indicates a valid connection. (See next item.)
- [Apply and Connect]: Click this button to verify the camera connection and display a sample image.
(or right-click a camera in the
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Step 1c: Define Camera-Views
(this is required only for event-triggered camera-views)
As an altern ative to fix ed cameras
Visual Director ÖCustomize Views ÖCamera-Views
- [Add]: Allows creating a new camera-view.
- [Delete]: Allows deleting an existing camera-view.
appearing in different locations on­screen, camera-views can be thought of as 'lo cators' that allo w you to se t where spec ific types of event­triggered camera images will appear (separately for each 'vie w'). Each camera-view shows the last-triggered camera associated with it.
Exception: Camera-views close when you select a different 'view', or move to a different screen/topic.
Tip: Be sure to create additional camera­views for cameras that are to appear in different locations on-screen.
(For more information on this feature, and to assign a camera-view and camera to each device, see step 3b.)
After Right-clicking an Existing Camera-View in the List
- Add New Camera-View: Allows creating a new camera-view
(same as clicking the [Add] button).
- Edit Camera-View: Allows changing the name for a camera- view that was defined previously.
- Delete Camera-View: Allows deleting an existing camera- view.
Notice: This will disable the event-triggered camera display feature for any doors and input points that are using this camera-view.
Visual Director ÖCustomize Views ÖCamera­Views Ö[Add]
"Edit Camera-View")
Topic Locator: MyTools Bar
: Customize Views, (login with a user name & ID if needed), select Camera-Views .
In the Tree
: Click your site/account button in the tree, open Control & Status, and Panel Control & Status (click the "+"), and login with your user ID and PIN if prompted for this. Then, select: "Visual Director" (click the "+")
ÖCustomize Views, ÖCamera-Views.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired
account.
- Name: Enter a suitable name for the camera-view. This will pertain to your specific needs and preferences (e.g., Doors, Motion-Detectors, Sensors in Area X, Button ABC pressed, etc.).
Click [Add] to define a ne w camera-view, o r right-click an ex isting on e and select Edit
Camera-View. Then, set the name as desired
(see the name description for details).
(or right-click one in the list and select
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Step 2: Set up Views
Visual Director ÖCustomize Views
"Views" are definable layouts for maps and ca mera images. These must be set up to allo w viewing maps and/or cameras.
Topic Locator: MyTools Bar
(login with a user In the Tree
: Customize Views, and
name & ID if needed).
: Click your site/account button in the tree, open Control & Status, and Panel Control & Status (click the "+"), and login with your user ID and PIN if prompted for this. Then, select: "Visual Director" (click the "+"),
ÖCustomize Views. Multi-Account Systems: First select
[Account Folders] in the 'tree', and double­click the desired account.
Tip: For additional space, it's a good idea to turn off the event/monitoring window when setting up 'Views'. (Click [Events] on the main toolbar.)
-------------------------
Creating a New Vie w: Click [+] at the bottom of the form, or right-click the for m, and select Add Ne w View from the pop-up menu.
View" from the list (bottom of the window).
Alternative: You can also select " New
Changing an E xisting V iew: Select the desired "Vie w" from the p op-up list at the bottom of the window. Searching for an Existing Vie w: Click t he 'binoculars' symbol. Then, enter the na me (or the first few characters + " ∗" ), and click
[Find].
Then, refer to the selection -descriptions f or this screen while vie wing or chan ging settings as desired.
To Copy an Entire View: Right-click, "Copy View"; right-click, "Add New View"; right-click, "Paste View". Then, change the name and other items as desired.
If you Need to Delete a View area on the view, and select "Delete View".
: Right-click a blank
- View (bottom of the form): This allows
selecting an existing 'View' (or select "New View" to set up a new one).
On This Form
- Name: This is a description for the displayed
map/camera view;
- Style: This is a basic layout style for the displayed map/camera view (the centre of the screen will change per your selection);
Maps , Cameras , and Camera-Views
These 'tabs' show a list of the presently defined
Maps and Cameras. Click-and-drag items to the desired location.
Tip: For items that have already been placed on the left, you can click the item to have it identified on the right. (Try it! )
To remove an item from a 'view', drag the item back into the list (or drag to item called "No Selection" to the item's location).
Notes: Each item can appear only once single view. The software will attempt to connect with cameras right-away.
Camera-views types of event-triggered camera images will appear (for each view that uses this feature). Each camera­view shows the last-triggered camera associated with it. Be sure to use additional camera-views for cameras that are to appear in different locations on­screen. (For more information, see step 3b.)
: These allow you to set where specific
within a
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Step 3a: Place Items onto Maps
Visual Director ÖCustomize Maps
(Doors, Sensors, etc.)
Customizing maps pertains to placing objects on specific maps
t o enable visual monitor ing, and st atus/control features.
Attention: Items added to a specific map here will appear on that map in every 'view' that contains it. (To avoid this, you can copy a map and save it as a new one, or create new map(s) using the same image file. For details, see step 1a.)
Topic Locator: MyTools Bar: Customize Maps, and
(login with a user In the Tree: Click your site/account
button in the tree, open Control & Status, and Panel Control & Status (click the "+"), and login with your user ID and PIN if prompted for this. Then, select: "Visual Director" (click the "+"),
ÖCustomize Maps. Multi-Account Systems: First select [Account
Folders] in the 'tree', and double-click the desired account.
name & ID if needed).
Then, refer to the details for this screen while viewing or changing settings as desired.
This screen shows your selected view with its
associated maps and cameras, along with the areas and devices that have been placed on each map (so far).
To select (or search for) a desired 'view', see step 2 (previous/above).
Navigating: You can enlarge (double-click),
and zoom/scroll within maps as desired.
For details on: What the Device Icons mean, and how to scroll and zoom within a map, refer to: "Moving Around and 'Zooming' in or Out" (under "Maps and Video (Visual Monitoring & Status/Control)", previous).
To position objects on a map: Drag the
symbol for your desired item-type (upper left) to the desired location on each specific map. When you 'drop' the item in place, you'll be asked to select the specific area or device.
Creating a Link to a Camera or Another Map: The 'link' icon (arrow) allows linking to a camera or other map, and setting the location it will appear. When you drop the link icon in place, a form will appear showing defined maps and cameras, with a copy of the present view. To complete the link, drag the item to the desired location (or select the item, then the location). Then, click [OK].
Removing an Item from a Map
: Right-click the item, and select Delete from the pop-up menu.
Note: If the menu does not include a "Delete" selection, right-click the item again.
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Step 3b: Set Up Event-Triggered Camera-Views
Doors and sensors on maps can be associated with a 'camer a-view' to trigger a camera when selected events occur at t he device (access denied, sensor tripped, etc.).
Notes: This feature pertains to individual 'views' (i.e., the map and 'camera-views' must be on the same 'View', and the camera images will be visible only when that 'view' is displayed. Conversely, "Advanced Camera Settings" (camera-view assignments) on a specific map will apply to ALL 'views' that contain the same map, though the camera(s) will be visible only for 'views' that contain the target 'camera-view'.
Panel Firmware version 4.15 or 4.2 (where available) or newer.
: This feature requires panel firmware
Overview of Steps:
• Define maps (1a), cameras (1b), and
camera-views (1c).
• Define view(s) and arrange the desired
maps, cameras, and/or 'camera-views' therein (2).
• Place items such as doors and sensors
(input points) onto the maps (3a).
• Set "Advanced Camera Settings" for each
device that is to trigger a camera (to follow).
Topic Locator: MyTools Bar
: Customize Maps, and (login
with a user name & ID if needed). In the Tree
: Click your site/account button in the tree, open Control & Status, and Panel Control & Status (click the "+"), and login with your user
ID and PIN if prompted for this. Then, select: "Visual Director" (click the "+"), ÖCustomize Maps.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
Then, right-click the item (door or sensor), and select Advanced Came ra Settings from the pop-up menu.
Now, refer to the details for this screen w hile viewing or changing settings as desired.
- Camera View: A previously-defined placeholder
that determines where the camera image will appear. (Each camera-view shows the last­triggered camera associated with it.)
Exception: Camera-views close when you select a
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Ö(right-click an item) ÖAdvanced Camera Settings
different 'view', or move to a different screen/topic. Note
: For a camera-image that cannot be overwritten
by another one, use : • A fixed camera (step 2); • A link to a fixed camera (step 3a), or; • Set up a 'camera-view' that will not be used with any other cameras (steps 1c & 3b).
On This Form
Door with two Readers: The following sections are available separately for each reader.
- Activation: Select the states/conditions that you wish to trigger the camera (e.g., alarm, trouble, access denied, etc.);
Alarm: Forced entry, door held open too long, etc. Trouble
: Door sensor circuit problems (e.g., cut or
shorted wiring).
- Camera: Select the camera that is to be displayed when the selected event(s) occur at the specific door or sensor;
- Clear: Whether or not the camera image is to be closed/cleared automatically after a certain period of time;
Never: The camera image will be left in place (until you select a different view, or select some other task). Timer
: The camera image will remain only for the number of minutes that you select below (or until you select a different view, etc.).
- Minutes: With "Clear" set as "Timer", enter the number of minutes here (1 – 1440).
Tip: 1440 minutes is one day (24 hours).
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Checking Status & Controlling Items

Introduction to Status & Control

The Status and Control Feature
VEREX Director can monitor the status of most system, area, and device a spects, and al lows controlling the system on an area-by-area basis, or for individual doors or input points.
Also See (≥ V4.0): + Visual Status and Control (Maps and Cameras) + To Connect: "New Installation? Try the Wizard
The status for individual ite ms at specific site can be checked manually, as desired. As well, the status toolbar allow s m onitoring a de sired account for various items (sirens, fire alarms, other alarms, and trouble conditions), and provides a q uick way to v iew the details for each item.
Items to be available under Control & Status depend on the authorities associated with the user entered when logging into "Control & Status". If you were not asked to enter a user ID and PIN, then one has been set up for automatic entry in your operator settings. For details, refer to the section on "Operators".
Status monitoring (either manually, or through the status toolbar), requires that the VEREX Director system be connected with the specific panel(s), and the specific devices must be communicating.
If an item is listed as 'Off-Line', this typically indicates either a communications problem, or a set-up error (such as an incorrect module/POD serial number).
If all items on a screen are grey in colour, this generally means that you are either not connected with the specific panel, or the applicable module is 'off-line' (not communicating).
Items changed through 'Control & Status' (such as unlocking a door, or locking-out cards, etc.) remain in effect until changed by another person or by a scheduled Configuration setting.
ID and PIN
Connecting to the Associated Panel(s), An Overview:
1) See if you're already connected by
checking the status bar at the bottom of the monitoring window.
Multi-Account systems: Ensure your desired account is selected (click [Account Folders] in the tree, and then double-click the specific account).
2) If not connected, check to ensure the communication software is running on the specific PCs.
Detail: If the LCD/Telephone icon on the Windows taskbar is black-and-white (colour = running), start the communications service by right-clicking the icon, and selecting "Start Communications". Related Topic (Communications Manager)
: Serial Port / Modem Setup
3) Selec t Communications from your MyTools bar, or
click
[Communications] in the 'tree', and
select Pending/OnLine.
4) Click the [+] at the bottom of the form, or right-click the form, and select Add New from the pop-up menu. Then, select the desired panel(s) (double-click to select), and set "Action" to "Normal", and "Frequency" to "Stay Connected" (9). (Click OK when finished.)
5) Check that the connection is made, and watch for the panel updates to occur.
(Click the 'Panel Group', and look for the status on the right side of the screen.)
Note: Control & Status features will be available after the panel updates have finished (look for a connection state of 'Connected' and 'Idle State'.)
Also See (Related Topics): + "Panel Communications and Updates"
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Accessing the Control and Status Topics for a Panel
See if you'r e already connected with the panel(s) by checking the status bar at the bottom of the monitoring window.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
If not presently connected, initiate a connection as described previously/above.
Then, access your desired topic:
Using the MyTools Bar: Select the desired Control and Status topic from the MyTools bar (and login with your user
Using the Tree: Click your site/account button in the tree, open Control & Status, and Panel Control & Status (click the "+"), and login with your user PIN if prompted for this. Then, select your desired topic in the 'tree' (under "Panel Control & Status").
If 'Panel-Groups' and 'Panels' are Listed Under Control & Status: Select (open), your desired panel-group and panel if these are listed in the 'tree'. Tip Status" (and configuration) topics can be set to display either as a single list, or on a panel-by-panel basis. (To change the view: Right-click "Control & Status", and select or deselect Logical Tree View). For more information, refer to "Other Desktop Choices".
ID and PIN if prompted for this).
ID and
: "Control &
-------------------------
Use the Grid / Form toolbar-button to s elect your preferred vie w-mode ( forms vi ew is generally rec ommended for Control & Status topics).
Then, refer to the topic as sociated with your desired Control & Status topic.
Note: If the status window appears blank, or unavailable (items are grey in colour), this means you are not connected with the specific panel or account. To initiate a connection, refer to "Connecting to the Associated Panel(s), An Overview" (previous/above).
Automatic Login automatically for a specific operator, refer to the section on "Operators".
If "Cannot Log In to Control and Status due to a Conflict" appears: This means the same data may
have been changed through the software and locally through a keypad. When an operator with configuration permissions accesses the 'configuration' topic for the mentioned item, they will be prompted to correct the conflict. For details, refer to "Correcting Communication / Update Errors".
: To set the 'login' to occur
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Using the Status Toolbar

The Status Toolbar

The status toolbar allows monitoring for various items (sirens, fire alarms, other alarms, and trouble c onditions), an d provides a quick way to view the details for each item.
Multi-Account Systems: You can set the account to be monitored by the status toolbar (when each operator is logged in) by clicking [Monitor] on the far-right end of the toolbar. This can also be set in the screen for each operator. For details, refer to the section on "Operators".
The status toolbar is active only when the system is connected with the specific panel(s).
The status toolbar will remain active when the software is in lockout mode (operator/keyboard lockout). This allows continuous monitoring of an account while blocking access to other features.
For details on the lockout feature, refer to "Exiting, Logging Off, or Changing Operators".
Also See (≥ V4.0): + Visual Status and Control (Maps and Cameras) + To connect: "New Installation? Try the Wizard"
Using the Status Toolbar
See if you'r e already connected with the panel(s) by checking the status bar at the bottom of the monitoring window.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
If not presently connected, initiate a connection with the desired panel(s).
For details, refer to "Connecting to the Associated Panel(s), An Overview" (under "Checking Status & Controlling Items", previous).
Multi-Account systems being monitored by the status toolbar, click the button on the far-right end of the toolbar.
-------------------------
: To verify which account is
Then, refer to the selection-descriptions for this screen w hile selecting a n item from the toolbar.
If the software is presently in 'lockout' mode (with only the status toolbar available), you'll be asked to login with your operator name and password when you click the toolbar.
Similarly, if you are not presently 'logged' into 'Control & Status', you'll be asked to enter your user
ID and PIN.
The Status Toolbar
- Siren: This button is shown in colour (and with a
'siren' sound) if any inputs set to trigger a 'siren' or 'sonalert' have been 'tripped' in an armed area (unless the alarm has been silenced). Clicking this button displays the Area status screen, allowing you to identify the alarm(s) quickly.
- Fire: This button is shown in colour if any "fire"
inputs have been 'tripped' (e.g., by a smoke, fire, or CO detector). Clicking this button displays the Area status screen, allowing you to quickly identify the area(s) that may need to be evacuated.
- Alarm: This button is shown in colour if any
input points (monitoring sensors) have been 'tripped' in an armed area. Clicking this button displays the Area status screen, allowing you to identify the alarm(s) quickly.
- Trouble: This button is shown in colour if any
'equipment' conditions are active (i.e., panel or module in trouble). Clicking this button displays the Equipment status screen, allowing you to locate the problem(s) quickly. If the 'trouble'
button is flashing, this indicates that an AC­failure is in effect at the panel.
- Monitor: This allows selecting the account to
be monitored by the status toolbar (for the operator who is presently logged in).
(If you change this, you can save your changes by opening the V and then S
The toolbar is active only when the VEREX Director software is connected with the associated panel(s).
This does not the monitoring window. (The monitoring window pertains to the account that is selected (double­clicked) in the 'tree.)
iew menu, selecting Desktop Settings,
ave).
effect the account to be monitored in
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Selecting the Account to be Monitored by the Status Toolbar
For systems with multiple accounts, you can set the account to be monitored by the status toolbar (for each operator who is logged in):
Click Monitor on the far-right end of the toolbar (or op en the View menu, and select
Change Mon itor Account ). Then, select
your desired account, and click OK. When finish ed, save y our changes by
opening the View menu, selecting Desktop
Settings, and then Save.
This does not effect the account to be monitored in the monitoring window. (The monitoring window pertains to the account that is selected (double­clicked) in the 'tree.)
The status toolbar is active only when the VEREX Director software is connected with the associated panel(s).
Monitor (from the Status Toolbar)
(Account Folders and Accounts)
- The account to be monitored by the status
toolbar (identified with a small green square).
Select the desired account, and click OK.
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Miscellaneous Status Tasks

Panel Date and Time

VEREX Director lets you c heck the d ate and time stored at a system panel, compare it w ith that at the host compute r, and adjust the panel's date / time to match the computer, if necessary.
Initiate a Connection, and Access this Topic
See if you'r e already connected with the panel(s) by checking the status bar at the bottom of the monitoring window.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
If not presently connected, initiate a connection with the desired panel(s).
For details, refer to "Connecting to the Associated Panel(s), An Overview" (under "Checking Status & Controlling Items", previous).
-------------------------
Then, select Control & Status - Sy stem from the MyTools bar, or Control & Status in the 'tree'.
Using the Tree: Click your site/account button in the tree, and open Control & Status, and Panel Control & Status (click the "+" beside each topic).
Login with your user ID and PIN if prompted for this.
Panel Groups and Panels: Open your specific panel group and panel if these are listed in the 'tree'. Tip The 'tree' can be set to show Control & Status topics in a single list (logical tree view), or on a panel-by-panel basis. For details, refer to "Other Desktop Choices".
If the status screen is blank or inactive (or if you'd like more information), refer to "Accessing the Control and Status Topics for a Panel" (under "Checking Status & Controlling Items", previous).
When the sc reen appears, use the Grid /
Form toolb ar-button to select your pref erred
view-mode
Multi-Panel Systems: Select the desired panel at the bottom of the form (if not shown/selected in the 'tree').
(forms view is recommended here).
sel ect System under
:
Checking or Changing the Date / Time
To 'read' the date and ti me from the panel, click [Get Panel Tim e]. Then, check the 'difference' va lue to see if t he panel date and time need to be changed.
If you need t o set the dat e and time a t th e panel to match the VEREX Director computer, click [Set Panel Time with Server Time].
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Control & Status ÖPanel Control & Status ÖSystem (Date/Time Portion)
-Panel (bottom of the form): This is
where you select a desired panel (for systems with more than one).
Alternative: You can also set the 'tree' to list status topics on a panel-by-panel basis. For details, refer to "Other Desktop Choices".
- Panel Time Zone: This shows the 'time zone' for the specific panel. If different from the PC/server time zone, any clock updates will be adjusted accordingly.
This will be different from the PC/server time zone only via modem or wide area network. The panel time zone is set through the panel­group screen. For details, refer to "Panel Groups and Connection Settings".
for remote panels managed
- [Get Panel Time]: Reads the date and time setting at the panel.
- [Set Panel Time with Server Time]: Changes the time at the panel to match the computer.
Note: In multi-PC (client-server) systems, the panel time is synchronized with that of the VEREX Director server
PC. Director-Server PC: This is the PC that includes "...Director-Server.exe", and typically contains the database as well.
- Panel Date / Time: The present date & time setting at the panel.
- PC Server Date / Time: The present date & time setting at the VEREX Director computer (server
if applicable).
- Difference (Approximate): The approximate time-difference between the panel and the computer.
If necessary, you can set the date and time for the computer through the windows 'Control Panel' (select Start, Settings, Control Panel, and Date/Time). When finished, be sure to synchronize the panel clock (i.e., "Set Panel Time...").
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Resetting Users' Antipassback Status

Antipassback (APB): A feature that blocks individual cards from being used to:
+ Re-enter the same area, or; + Re-enter the facility from 'outside', and/or; + (Optional): Enter other areas; …Unless
person must use their card/token at every reader they encounter (that is set to "Detect Antipassback"). Tip: This helps to protect against unauthorized card usage.
Enabling the Antipassback Feature antipassback tracking for specific areas and doors, refer to the "Antipassback" selections under "Areas and Related Settings", and the "Detect Antipassback" selection under "Reader 1 & 2 Settings for a Door".
they are recorded as exiting first--i.e., each
: To enable

Antipassback Reset

From time-to-time, a person may be unable to enter a door due to an ant ipassback vio lation (such as if th ey entered or e xited when th e system unlocked a door for someone else).
This can b e corrected by resettin g th e antipassback status for the specific user, or all users, as desired.
Reset APB Status by Area: You can also reset user antipassback status on an area-by-area basis. For details, refer to "Checking Status or Controlling Items by Area" (in a following section).
Resetting Antipassback Status
Initiate a connection with the panel(s), and access the "System" Control & Status topic as described previously/above.
Multi-Panel Systems: Select the desired panel at the bottom of the form (if not shown/selected in the 'tree').
If the status screen is blank or inactive (or if you'd like more information), refer to "Accessing the Control and Status Topics for a Panel" (under "Checking Status & Controlling Items", previous).
Then, click [Anti-Passback Reset] . In the next screen, select an ind ividual user, o r "All Users", and the panel(s) to be affected b y the reset (i.e., t he ones as sociated with the specific areas and doors).
When finishe d, click OK, and respond to any additional messages that appear.
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Control & Status ÖPanel Control & Status ÖSystem (Antipassback)
-Panel (bottom of the form): This is
where you select a desired panel (for systems with more than one).
Alternative: You can also set the 'tree' to list status topics on a panel-by-panel basis. For details, refer to "Other Desktop Choices".
Anti-Passback
- [Anti-Passback Reset]: This opens a
small screen that allows resetting the antipassback status for a single user, or all users for doors associated with selected panel(s).
Control & Status ÖPanel Control & Status ÖSystem Ö[Anti-Passback Reset]
-User: This allows selecting a specific user, or "All Users" to have their antipassback status reset at the selected panel(s).
Anti-Passback Settings
These choices allow you to select the panels associated with the user APB status-reset (for systems that have more than one panel). (If you have only one panel, these settings all have the same effect.)
- All Panels in this Account: This will reset the antipassback status for all panels in your presently-selected account.
- All Panels in this Panel Group: This will reset the antipassback status for your selected panel, plus any others that communicate through the same cable or remote modem.
- Just this Panel: This will reset the antipassback status for your selected panel only.
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Clearing a "Bad Card/PIN Global Lockout"

Global User Lockouts
The 'Bad Card/PIN' trackin g feature helps to prevent unauthorized persons 'hacking ' t heir way into a co ntrolled area. All users ca n be locked out automatically if a lot of invalid cards and/or PINs are detected during a set time.
Related: • Account Information ÖBad Card/PIN;
• Configuration ÖAreas ÖAccess Ö"Bad Card Action"
The [Clear User Lockout] button allo ws clearing the lockout, so all authorized persons can enter as usual.
Clearing a Global User Lockout
Initiate a connection with the panel(s), and access the "System" Control & Status topic as described previously/above.
Multi-Panel Systems: Select the desired panel at the bottom of the form (if not shown/selected in the 'tree').
If the status screen is blank or inactive (or if you'd like more information), refer to "Accessing the Control and Status Topics for a Panel" (under "Checking Status & Controlling Items", previous).
Then, click [Clear Use r Lockout] , and watch for the status indicator to change.
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Control & Status ÖPanel Control & Status ÖSystem Ö[Clear User Lockout]
- Panel (bottom of the form):
This is where you select a desired panel (for systems with more than one).
Alternative: You can also set the 'tree' to list status topics on a panel­by-panel basis. For details, refer to "Other Desktop Choices".
User Status
- [Clear User Lockout]: This
allows resetting a "Global User Lockout" triggered by the 'Bad Card/PIN' tacking feature.
- Global User Lockout: This shows whether or not a 'Global User Lockout' is presently in effect.
Related: • Account Information ÖBad Card/PIN
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Checking System Status (Remote Diagnostics)

Remote Diagnostics
This feature a llows you to check the
Control & Status ÖPanel Control & Status ÖSystem ("Get System Status" portion)
status of a n umber of hardw are and communications aspects of a panel.
Attention: This feature is supported for xL panels only (narrow rectangular mainboard).
Tip
: You can also run reports based on previous status/diagnostic sessions. Related
: ÖReports, ÖPanel Diagnostic
Reporting on Panel Diagnostics
Running Remote Diagnostics
Initiate a connection with the panel(s), and access t he " System" Control & Status top ic as described previously/above.
Multi-Panel Systems: Select the desired panel at the bottom of the form (if not shown/selected in the 'tree').
If the status screen is blank or inactive (or if you'd like more information), refer to "Accessing the Control and Status Topics for a Panel" (<<).
Then, click [Get Sy stem Status], and watch for a small screen to appear showing status details.
- Panel (bottom of the form): This is where you select a desired panel (for systems with more than one).
Tip: "Control & Status" (and configuration) topics can be set to display either as a single list, or on a panel­by-panel basis. (To change the view: Right-click "Control & Status", and select or deselect Logical Tree View). For more information, refer to "Other Desktop Choices".
Remote Diagnostics
- [Get System Status]: This shows a progress
bar while collecting data, and then opens a small screen showing various status items for the specific panel.
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- On This Screen: This shows various
physical status aspects for the specific panel.
- [Print]: This allows printing the on­screen diagnostic data.
Tip: A print-setup screen will appear— allowing you to select a printer, and set up the print-job as desired.
- [OK]: This saves the on-screen data (internally), and closes the Remote Diagnostics screen.
Tip: You can also run reports based on previous status/diagnostic sessions. Related
: ÖReports, ÖPanel Diagnostic
Reporting on Panel Diagnostics Note
: The Director software retains 24 months worth of diagnostics sessions, or the last 100—whichever is greater
.
Control & Status ÖPanel Control & Status ÖSystem Ö[Get System Status]
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Checking the Status of Panels (Equipment)

Panel Status (Equipment)

Conditions Monitored for Each Panel
Various con ditions (such as lo w ba ttery, tampering, etc.) can be monitored for each panel. This helps to main tain the integrity of each system panel.
Also See: Control & Status, ÖPanel Control & Status, ÖSystem, ÖPower Checking Power Levels
Items to be Monitored monitored for a panel, refer to "Equipment Settings (Pseudo / Internal Inputs)".
: To set the conditions to be
Initiate a Connection, and Access this Topic
See if you'r e already connected with the panel(s) by checking the status bar at the bottom of the monitoring window.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
If not presently connected, initiate a connection with the desired panel(s).
For details, refer to "Connecting to the Associated Panel(s), An Overview" (under "Checking Status & Controlling Items", previous).
-------------------------
Then, select Control & S tatus - E quipment from the MyTools bar, or
select Equipment
under "Control & Status: System" in the 'tree'.
Using the Tree: Click your site/account button in the tree, and open Control & Status, Panel Control & Status, and System (click the "+" beside each topic).
Alternative toolbar.
: You can also click Trouble on the status
Login with your user ID and PIN if prompted for this.
Panel Groups and Panels: Open your specific panel group and panel if these are listed in the 'tree'. Tip The 'tree' can be set to show Control & Status topics in a single list (logical tree view), or on a panel-by-panel basis. For details, refer to "Other Desktop Choices".
If the status screen is blank or inactive (or if you'd like more information), refer to "Accessing the Control and Status Topics for a Panel" (under "Checking Status & Controlling Items", previous).
:
Working with This Screen
When the status screen appears, use the Grid / Form toolbar-button to sel ect your prefe rred view-mode.
Forms view: All equipment topics on a graphical screen; Grid View
Multi-Panel Systems bottom of the form (if not shown/selected in the 'tree').
: A list of monitored equipment topics.
: Select the desired panel at the
Then, refer to the selection-descriptions for this screen w hile vie wing the available st atus information.
Tip: Any alarm conditions that are in effect will be shown in colour. Be sure to dispatch someone to deal with any conditions that require attention.
Individual items that are grey in colour are not presently being monitored by the system.
To block the monitoring of a specific condition: Go to "ConfigurationÖSystemÖEquipment" for the specific panel, and set the "Preprocess" for the desired item to "Undefined". For details, refer to "Equipment Settings (Pseudo/Internal Inputs)".
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Control & Status ÖPanel Control & Status ÖSystem ÖEquipment
-Panel (bottom of the form): This is
where you select a desired panel (for systems with more than one).
Alternative: You can also set the 'tree' to list status topics on a panel-by-panel basis. For details, refer to "Other Desktop Choices".
- (top of screen): Status of various items pertaining to a specific account or site.
- Fuse: Whether any of the fuses on this system panel has failed.
- Reporting (Alarm Communications): Status of
communications links (phone and high-security HSC line), and whether or not this has affected an alarm transmission.
- System Configuration: Panel programming issues/errors.
- Module Status: Items pertaining to an expansion module (door controller, point expansion module, etc.).
- [Detail Module Status]: Jumps to the module/POD status window (grid-view), so you can quickly locate the device that is in trouble.
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Checking Power Levels (≥V4.4)

System Power Status

The pow er status screen a llows you t o check the status of v arious items pertaining to mains input voltage, battery life remaining, etc.
Note: Some features are supported only by xL panels. Unsupported items will be shown as zero (0).
Also See: Control & Status, ÖPanel Control & Status, ÖSystem, ÖEquipment Checking the Status of Panels (Equipment)
Initiate a Connection, and Access this Topic
See if you'r e already connected with the panel(s) by checking the status bar at the bottom of the monitoring window.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
If not presently connected, initiate a connection with the desired panel(s).
For details, refer to "Connecting to the Associated Panel(s), An Overview" (<<).
-------------------------
Then, select Control & Status - P ower from the MyTools bar, or
sel ect Power under
"Control & Status: System" in the 'tree'.
Using the Tree: Click your site/account button in the tree, and open Control & Status, Panel Control & Status, and System (click the "+" beside each topic).
Login with your user ID and PIN if prompted for this.
Panel Groups and Panels: Open your specific panel group and panel if these are listed in the 'tree'. Tip: "Control & Status" (and configuration) topics can be set to display either as a single list, or on a panel-by-panel basis. (To change the view: Right-click "Control & Status", and select or deselect Logical Tree View). For more information, refer to "Other Desktop Choices".
If the status screen is blank or inactive (or if you'd like more information), refer to "Accessing the Control and Status Topics for a Panel" (<<).
Working with This Screen
When the sta tus screen appears, use scroll bar at the bottom to view all items listed.
Form/Grid Views: This screen uses a custom grid view, and the Form/Grid button will be disabled.
Multi-Panel Systems bottom of the form (if not shown/selected in the 'tree').
: Select the desired panel at the
Then, refer to the selection-descriptions for this screen w hile vie wing the available st atus information.
Tip: Be sure to dispatch someone to deal with any conditions that require attention.
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-Panel (bottom of the form): This is
where you select a desired panel (for systems with more than one).
Tip: "Control & Status" (and configuration) topics can be set to display either as a single list, or on a panel-by-panel basis. (To change the view: Right-click "Control & Status", and select or deselect Logical Tree View). For more information, refer to "Other Desktop Choices".
Control & Status ÖPanel Control & Status ÖSystem ÖPower
On This Screen
Power Status
- [Refresh Power Status]: Click this to refresh
the data onscreen.
- (Columns of Data): This screen shows the status of various items pertaining to mains input voltage, battery life remaining, etc.
Note: Some features are supported only by xL panels. Unsupported items will be shown as zero (0).
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Checking the Status of Modules

Module Status

The module status screen s hows the status of various items pertaining to each s ystem module (keypad, door controller, etc.).
Also See (Related Topics): + Checking the Status of Panels (Equipment) + Checking Power Levels
Initiate a Connection, and Access this Topic
See if you'r e already connected with the panel(s) by checking the status bar at the bottom of the monitoring window.
Multi-Account Systems: First select [Account Folders] in the 'tree', and double-click the desired account.
If not presently connected, initiate a connection with the desired panel(s).
For details, refer to "Connecting to the Associated Panel(s), An Overview" (under "Checking Status & Controlling Items", previous).
-------------------------
Then, select Control & Status - Modules from the MyTools bar, or 'tree' under "Control & Status: System: Equipment".
Using the Tree: Click your site/account button in the tree, and then open these branches by clicking the "+" beside each topic: • Control & Status, • Panel Control & Status, • System, • Equipment.
Alternative Status] in the equipment status screen.
: You can also select [Detail Module
Login with your user ID and PIN if prompted for this.
Panel Groups and Panels: Open your specific panel group and panel if these are listed in the 'tree'. Tip The 'tree' can be set to show Control & Status topics in a single list (logical tree view), or on a panel-by-panel basis. For details, refer to "Other Desktop Choices".
If the status screen is blank or inactive (or if you'd like more information), refer to "Accessing the Control and Status Topics for a Panel" (under "Checking Status & Controlling Items", previous).
select Modules in the
:
Working with This Screen
Use the Grid / Form toolbar-button to s elect your preferred view-mode.
Forms view: Details for one module at a time; Grid View
: All modules in a list.
Select a desired module in the list.
Tip: In 'forms' view, you can select a module at the bottom of the form, or use the 'Find' and 'Find Next' buttons (binoculars) to search by name (or 1 characters--e.g., nam∗
).
st
few
Then, refer to the selection-descriptions for this screen w hile vie wing the available st atus information.
Tip: Any alarm conditions that are in effect will be shown in colour. Be sure to dispatch someone to deal with any conditions that require attention.
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