7
Problem Potential Causes Solution
Odors remain, or strange
taste
Is the lter cartridge properly
installed?
Ensure the lter cartridge is in
the correct position.
(2. Using Verbatim water ltration
pitcher for the
rst time)
Does the lter cartridge need to be
replaced?
Replace lter cartridge.
(4. Replacing the lter cartridge)
Filtering is extremely
slow
Is the lter cartridge properly
installed?
Ensure the lter cartridge is in
the correct position.
(2. Using Verbatim water ltration
pitcher for the rst time)
Is the lter cartridge air hole covered
or blocked?
Uncover or unblock the air hole.
Is the hollow ber membrane
clogged?
Replace lter cartridge.
(4. Replacing the lter cartridge)
7. Troubleshooting
8. Limited Warranty Terms – Water Filtration Products
The Verbatim Americas LLC separate and individual warranty obligations for its Water Filtration Hardware
and its Water Filter Cartridge products are limited to the terms set forth below.
“Water Filtration Hardware” is defined as any Verbatim water filter products excluding its replaceable
water filter cartridge component. “Water Filter Cartridge” is defined as the replaceable water filter
cartridge that is included with Water Filtration Hardware. Together or separately, they are also referred
to as the "Products”.
Verbatim warrants its Water Filtration Hardware to be free of defects in material and workmanship under normal use and
service for a period of two (2) years from the date of purchase. Verbatim warrants its Water Filter Cartridge to be free
of defects in material and workmanship for a period of thirty (30) days when used according to Verbatim’s instructions.
Verbatim’s sole obligation with respect to claims of non-conformance made within the warranty periods described above
shall be, at its option, to repair or replace any of the Products that Verbatim, in its sole discretion, determines to be
defective, subject to the procedure set forth below.
Verbatim’s warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly installed, used
and maintained at all times by Customer; (ii.) the Products not being subject to unusual mechanical stress or unusual
plumbing or environmental conditions or acts of God; (iii.) the Products not being subjected to misuse, accident or any