Steam Fresh Reach
Let’s get started
VX36
vax.com.au
Let’s talk safety
Basic
safety
precautions
This steam cleaner is intended for household use only and
NOT for commercial or industrial use.
WARNING: Danger of scalding
WARNING: The stick steam mop head gets very hot during operation.
• Only use the steamer indoors and keep the area you’re cleaning well lit.
• Keep ngers, hair and loose clothing away from moving parts and openings whilst using
the steamer.
• Always unplug the steam mop and allow it to cool before connecting or disconnecting
the accessories.
• Children should be supervised to ensure that they do not play with the appliance.
• This appliance is not intended for use by children and persons with reduced physical,
sensory or mental capabilities or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible
for their safety.
• Please refer to oor/surface manufacture’s care recommendations before use, and test your
ooring/carpet/rugs/surfaces by running the steamer over a small hidden area. If no pile
distortion or damage occurs continue cleaning. Not suitable for use on wax polished oors
or furniture, acrylic surfaces and synthetics, velvet or steam/water sensitive materials.
Don’ts
Do’s
• Don’t touch any hot areas/accessories on your steam mop. It’s normal for the steam mop
and accessories to heat up during use, always allow them to cool down before handling.
• Don’t use the steam mop if it has been dropped, if there are visible signs of damage
or if it is leaking, if it has been immersed in water or left outdoors.
• Don’t handle the plug or use the steam mop with wet hands.
• Don’t pull or carry this steam mop by the power cord.
• Don’t use the power cord as a handle, pull the power cord around corners or sharp edges
or close a door over the power cord.
• Don’t attempt to remove blockages with sharp objects as this may cause damage to the
steam mop, remove blockages only as instructed in this guide.
• Don’t unplug steam mop by pulling on the power cord or run over the power cord.
If the power cord or plug is damaged please contact our Customer Care Line.
• Don’t aim the steam mop at people, animals, plants and electrical components such as interior
of ovens or wires. Never touch the oor head from a short distance (there is a risk of scalding).
• Don’t use on windows with extreme outside temperatures to avoid stressing the glass
surface. Excessive temperature dierences between the glass window and the steam can
break the window.
• Always make sure the concentration nozzle and accessories are securely connected to the
handheld before use.
• Always ll the clean water tank with water only, never add perfume, stain remover or products
containing alcohol. Filling the clean water tank with hot or boiling water will damage the machine
and invalidate your warranty.
• Always make sure tanks are tted correctly before using the steam mop.
• Always vacuum your carpets thoroughly and ensure hard oor areas are free from grit and
debris before using the steam mop.
• Always carry the steam mop by the handle.
• Always unplug the steam mop before carrying out any maintenance or when unattended
• Turn o all controls on the steam mop before disconnecting or connecting the power cord,
after use always wrap the power cord around the cord clips provided.
• Take extra care when cleaning on stairs.
• Always protect the power cable from heated surfaces or near open ames.
• Store the steam mop in a cool, dry area away from children.
• Before storing the steam mop please ensure all water/detergents tanks and hard water lter are
thoroughly clean and dry.
• This steamer should not be used to clean electrical appliances such as microwaves, televisions, electrical heating
systems… etc.
• Only Vax recommended cloths and detergent should be used with this steam mop. Using other detergents will
invalidate the warranty.
IMPORTANT: The steam mop is equipped with a thermostat and a thermal cut-out. If for any reason the unit should
overheat, the thermostat will automatically turn the unit o. Should this occur, unplug the steam mop from the
electrical outlet and turn o the switch. Let the unit cool, remove and empty the water tank. To re-start the machine,
plug it into an electrical outlet and switch it back on.
IMPORTANT: We recommend the use of a Residual Current Device with a Residual Current rating of 30mA or less.
IMPORTANT: This steam mop may not be suitable for all oating oorboards or sealed oors – please check with your
oorboard manufacturer rst prior to use.
IMPORTANT: The water tank lid must not be opened during use.
IMPORTANT: The appliance has to be unplugged after use and before carrying out the user maintenance on the appliance.
• Don’t use the steam mop with incorrect voltage as this may result in damage or injury to the user. The correct
voltage is listed on the ratings label.
• Don’t leave this steam mop unattended while it is connected to the supply mains.
• Do not use this steam mop with a damaged cord or plug. If the supply cord is damaged return the steam mop
to a Vax authorised Service Agent.
• Do not use without the tank cap in place. Ensure that the water tank cap has been screwed down fully before use.
• Do not use the steam mop to treat any items of clothing that are still being worn on the body.
• Never immerse the steam mop in water or in other liquids.
• Do not operate the steam mop without water in the tank.
• Do not use the unit on leather, wax polished furniture or oors, synthetic fabrics, velvet, polyurethane sealer
or other delicate steam or water sensitive materials.
• Do not use on acrylic surfaces.
• Do not overll the tank. Do not exceed the maximum prescribed lling level.
• Do not use without the hard water lter in place.
WARNING: Never leave the steam mop in one spot on any surface for an extended period of time as this may
damage the oor surface.
• The force and heat of the steam may have an adverse eect on some materials. Always check whether a surface
is suitable for treatment with the steam by carrying out a test before hand on a concealed area
• The steam mop must be kept level during operation.
• Always remove the mains plug from the socket and allow the steam mop to cool down completely before topping
up with water.
• In wet rooms, e.g. bathrooms, connect the appliance to sockets with an RCD adaptor connected in series.
• Be very careful when cleaning tiled walls with sockets.
• Always stand the steamer using the wall bracket or securely against a wall/xed structure.
• Always ll the twin tank with water/Vax detergent only as per the instructions in this user guide, never add
perfume, stain remover or products containing alcohol.
WARNING: Always switch o and unplug the steam mop from the electrical outlet before assembling, opening
or emptying the water tank, or before connecting/disconnecting the attachments.
Thank you for buying this Steam Fresh Reach
Taking care of your sealed hard oors and surfaces
The Steam Fresh Reach is designed to make the regular cleaning of your home as eective
and ecient as possible. This user guide will help you get the most out of your machine.
Maintaining your home with the Steam Fresh Reach will ensure it is kept looking beautiful,
smell fresh and is hygienically clean.
Taking care of your Steam Fresh Reach
Also inside this guide are instructions on maintaining your new machine, so that
it is always ready to tackle your home when you are.
We’re here if you need us
For troubleshooting simply visit or call:
Australia: 1300 361 505* New Zealand: 0800 800 900*
vax.com.au vax.co.nz
*Monday – Friday: 8:30am -5:00pm
Calls are charged at the standard local rate. Please make note of the serial
number and model number of the product before calling.
Contents
Steam Fresh Reach
Let’s talk safety
Getting to know your machine
Getting started
Using your machine
Taking care of your machine
Accessories
Included with
your machine
Vax Steam Detergent
2x Microbre Pad
Carpet Glider
Tool Storage Bag
Concentration Tool
What to do if it goes wrong
Getting in touch
Large Brush
Small Brush
Metal Brush
Grout Brush
Scraper Nozzle
Detail Nozzle
Upholstery/Window
/Shower Tool
Upholstery Cloth
Getting to know your machine
Control panel
Twin tank release button
Water tank
Detergent tank
Handheld release buttons
Steam reach wand
Handle
Power ON/OFF switch
Handheld
Quick release cord
hooks – Lower cord
hook does not rotate
Nano head
Floorhead
Steam burst nozzle
Technical Specication
Name Steam Fresh Reach
Voltage 220-240V ~ 50Hz
Wattage 1400-1600W
Cord length 8m
Weight 5.5kg
Subject to technical change without notice.
Steam reach wand
release pedal
Steam burst button
Accessories & Consumables*
Microbre Cleaning Pads 8pk
VTHSP
Pet pad 2pk
VSPP
Getting started
Before you begin
CAUTION: The steamer and accessories get very hot during use, always allow them to cool down before handling, or changing to
handheld or steam wand mode. Always switch o and unplug the steamer when assembling. Always switch o the steamer before
emptying the twin tank or changing the cloths/accessories.
CAUTION: This steamer is not free standing, always stand using the wall bracket or securely against a wall/xed structure.
IMPORTANT: Please refer to oor/surface manufacturer’s care recommendations before use and test the steamer on a hidden
area to begin with. Test for colour fastness in a small hidden area of upholstery/fabric to check for colour removal before use.
When using the steamer, basic safety precautions should always be observed. Don’t aim the steamer at people, animals, plants,
and electrical components or wires. Never touch the steam jet or oorhead from a short distance (there is a risk of scalding).
The steamer is equipped with a thermostat and a thermal cut-out. If for any reason the steamer overheats it will switch o.
If this happens switch o and unplug the steamer, allow to cool for a least 2 to 4 hours and re-try.
Assembling the steamer
Grip the steam reach
wand. Push the steam
reach wand down into
the oorhead until
it clicks into place.
Fixing the wall bracket
Grip the steam reach
wand. Push the handheld
down onto the steam
reach wand until it clicks
into place.
The steamer is not free standing and must always be
stood either in the wall bracket or safely and securely
against a wall or xed structure when not in use.
The wall bracket can be xed against
the wall by either adhesive strips or screw
Getting started
Fixing the wall bracket with adhesive strip
Fully assemble the unit and
position it against the wall
where it will be stored.
Stand the unit close and
upright against the wall.
Remove the
adhesive cover.
Firmly press the handheld and wall
storage clip to x the wall storage clip
to the wall in the correct place.
Fixing the wall bracket with screws
Attach the wall
bracket to the handle.
Fully assemble the unit
and position it against
the wall where it will
be stored.
Attach the wall
bracket to the handle.
Carefully remove
the unit from
the wall bracket
and use the other
screw to secure
the wall bracket
to the wall.
Using one of the supplied screws,
screw the wall bracket to the wall
using the top screw hole.
Using your machine
IMPORTANT: Always test on an inconspicuous area of ooring rst before using detergent. Don’t over ll the clean twin tanks
or exceed the maximum amount required. Don’t use the steamer without water in the water tank. Always top up with water
when needed.
CAUTION: This steamer is not free standing, when lling or carrying out any maintenance always stand securely against a wall/
xed structure.
Filling the twin tank
Press the twin tank
release button down,
grip the twin tank
and pull to remove.
Grip the twin tank and pull
the tab on the detergent
tank cap to open.
Grip the twin tank and
pull the tab on the water
tank cap to open.
Fill the detergent tank
up to the ll line with
water and top up with
detergent replace the cap
and push rmly to close.
Fill the water tank with
water. Replace the cap
and push rmly to close.
Before replacing the twin
tank make sure the hard
water lter is in place.
Line up the lip on the base
of twin tank with the main
body. Push in a hinge like
manner to click into place.
Important : If the twin
tank is not tted correctly
there will be a reduction
in the amount of steam/
detergent produced.
Using your machine
IMPORTANT: Never use the steam oor steamer without a microbre cleaning pad attached to the oorhead.
Never leave the oor steamer in one spot for an extended period of time or with a damp or wet microbre pad attached
as this may damage the oor surface.
CAUTION: This steamer is not free standing, always stand using the wall bracket or securely against a wall/xed structure.
Using the oor steamer
Place the microbre
pad on the oor white
side facing up. Place the
oor head onto microbre
pad making sure the
microbre pad covers
the entire oorhead.
Press the button in the
centre of the control
panel to select steam
and detergent setting.
The light will illuminate
at the desired setting:
Max steam
Low steam
Max steam + detergent
Low steam + detergent
Plug the steamer into
mains power supply and
slide the On/O switch
to “On”.
Pull handle
backwards to recline.
The orange light will
illuminate to indicate
power on.
To produce steam
squeeze the trigger
in short bursts.
Don’t hold the trigger
continuously to prevent
over wetting oors.
The green light will
illuminate to indicate
the steamer is ready
to use. The steamer
will automatically set to
Max steam (no detergent).
Move the steamer slowly
forwards and backwards
across the oor paying
particular attention
to high trac areas.
Squeeze/release trigger
to release steam
as required.
When the steamer is switched on the control panel will automatically set to max steam (no detergent).
TIP
Using your machine
For more concentrated steam use the steam boost.
For best results use max steam + detergent setting.
Press the steam boost button on the oorhead
to activate. Squeeze the trigger to release steam.
Press the steam burst button to switch o.
CAUTION: The steamer and accessories get very hot during use, always allow them to cool down before handling.
After cleaning, switch o and unplug the steamer.
Allow the steamer to cool down. Hold the corner
of the microbre pad down with your foot and lift
steamer to peel away.
Using the oor steamer with the Scrub brush
Place foot on outer
oorhead and lift
steamer to release
the Scrub brush.
For more concentrated steam use the steam boost.
For best results use Max steam + detergent setting.
Press the steam burst button on the oorhead
to activate. Squeeze the trigger to release steam.
Press the steam boost button to switch o.
To produce steam squeeze
the trigger in short bursts.
Don’t hold the trigger
continuously to prevent
over wetting oors.
Move the steamer
forwards and backwards
across the oor,
getting into corners
and awkward places.
Re-t the Scrub brush
by lining up with
oorhead and pushing
rmly into place.
For best cleaning
results on stubborn
stains in awkward
places use the Scrub
brush on the Max steam
detergent setting.
TIP
Using your machine
IMPORTANT: When using on carpets, always make sure the microbre cleaning pad covers the oorhead entirely
before using the carpet glider.
Only use the carpet glider when refreshing carpets. Never use the carpet glider on hard oors.
Never leave the oor steamer in one spot for extended period of time or with a damp or wet pad attached
as this may damage the oor surface.
Do not use detergent when refreshing carpets.
Refreshing carpets
Place the microbre
pad on the oor white
side facing up.
Place steamer onto
pad making sure the
entire pad covers
the oorhead.
Pull handle backwards
to recline.
With microbre pad
attached, slide the
oorhead into the carpet
glider, then push the
back of the oorhead
downwards into the clip
to secure. The carpet
glider should only be used
when refreshing carpets.
To produce steam squeeze
the trigger in short bursts.
To prevent over wetting
carpets avoid holding
the trigger continuously.
Plug the steamer into
mains and slide the
On/O switch to “On”.
The green light will
illuminate when it is ready
to use. The steamer will
automatically set to Max
steam (no detergent).
Move the steamer slowly
backwards and forwards
across the carpet.
To refresh your carpets
press the button on the
control panel to select
Steam Only LOW.
Do not use detergent
when refreshing carpets.
Using your machine
When releasing the carpet
glider, ensure the steam
trigger is fully released
rst. To release the carpet
glider, place your foot on
the clip and press down.
Lift steamer out of the
glider to remove.
CAUTION: Always switch o the steamer and allow steamer to cool before attaching/detaching the steam wand, oorhead,
accessories and twin tank.
Always stand steamer securely against a wall/xed structure.
When using the steam reach wand do not aim towards electrical components such as light ttings, sockets and wiring.
IMPORTANT: Always check the accessories are clean and free from debris, don’t use if damaged, broken or worn.
After refreshing carpets,
switch o and unplug
the steamer. Allow the
steamer to cool down.
Hold the corner of the
microbre pad down
with your foot and lift
steamer to peel away.
Using the steam fresh reach wand
2. ROTATE
Press the steam wand
release pedal and pull
the steam wand and
handheld out of
the oorhead.
Use the arrows to align
the concentration nozzle
to the end of the steam
wand. Push the
concentration tool onto the
steam wand and
twist clockwise to lock
into position.
1. PUSH
Plug the steamer into
mains and slide the
On/O switch to On.
The green light will
illuminate when it is ready
to use. The steamer will
automatically set to Max
steam (no detergent).
Press the centre pad
on the control panel
to select preferred
setting steam/detergent.
Using your machine
To produce steam squeeze
the trigger in short bursts.
Don’t hold the trigger
continuously to prevent
over saturation.
The Steam Reach wand can be used at dierent
heights for hard to reach places.
To improve your
comfort, use the
additional handgrip
on the handheld
to support the unit
and help you clean
dicult to reach areas.
CAUTION: Always switch o the steamer and allow to cool before attaching/detaching the steam wand, oorhead, accessories
and twin tank. Always stand securely against a wall/xed structure. When using the steam reach wand do not aim towards
electrical components such as light ttings, sockets and wiring.
IMPORTANT: Always check the tools are clean and free from debris, don’t use if damaged, broken or worn.
Using the steam fresh reach handheld
2. ROTATE
TIP
Standing behind the
unit, press the handheld
release buttons and
carefully release the
Place the steam wand
safely and securely
to one side against
a wall or xed structure.
handheld from the
steam wand.
1. PUSH
Push the concentration
tool onto the handheld
and twist clockwise
to lock into position.
Plug into mains and
slide the On/O switch
to on. The green light will
illuminate when it is ready
to use. The steamer will
automatically set to Max
steam (no detergent).
Using your machine
Press the button
on the control panel
to select preferred
setting steam/detergent.
CAUTION: Always switch o the steamer before attaching/detaching the steam wand, oorhead, accessories and twin tank.
Always stand steamer securely against a wall/xed structure. The steamer and accessories get very hot during use, always
allow them to cool down before handling. Taps should be turned o when steaming around them. Don’t steam clean ovens,
oven surfaces or grills when hot, allow to cool to room temperature rst.
IMPORTANT: Always check the tools are clean and free from debris, don’t use if damaged, broken or worn.
To produce steam
squeeze the trigger
in short bursts.
Don’t hold the trigger
continuously to prevent
over saturation.
To re-attach the handheld
to the reach wand, grip
the top of the steam wand,
remove the concentration
tool and line up handheld
with steam wand and push
down rmly until handheld
clicks into place.
To improve your
comfort, use the
additional handgrip
on the handheld
to support the unit
and help you clean
dicult to reach areas.
Attaching small accessory tools
TIP
Small accessory tools can be attached to the concentration
tool nozzle when using the reach wand or handheld.
First ensure the steam trigger is fully released, no steam
is coming out of the steamer and the concentration
nozzle has cooled down. Use the arrows to align the
accessory tool to the end of the concentration nozzle.
Twist accessory tool clockwise until locked into position
and secure. Turn anti-clockwise to remove.
After attaching your
chosen accessory tool
gently pull to make sure
it’s locked into place
TIP
Using your machine
Using the accessory tools
Concentration nozzle
Concentrated steam ow to lift grime.
Use on any sealed surface in the
home or car to tackle stubborn stains.
The nozzle allows a powerful jet of
steam to remove dirt in hard to reach
places. Use with handheld, wand and
also your connector for other tools.
Upholstery tool
Attach the cloth to the window/
shower tool for use on
upholstery and clothes.
Brushes
Hard-wearing for use on hard
sealed surfaces. Always test
a hidden area before use.
Grout brush
Wide straight brush to tackle grout
on tiled oors and surfaces.
Lifts embedded dirt from in between
tiles, and grouting. Use with the
handheld and wand.
Squeegee tool Window/shower tool
Clean your windows and mirrors
quickly and easily. The Squeegee
disperses steam evenly to clean then
swipe dry to avoid streaks. Use on
any glass surface including shower
doors, oven glass and in your car.
Use with handheld & wand
Carpet Glider
A detachable carpet glider accessory,
which adapts the oorhead and
enables you to make a seamless
transition between cleaning hard
oors and carpets. This can
be used on all carpeted areas
around the home.
Detail nozzle
For those hard to reach places
you can’t get to any other way.
This super-concentrated steam
nozzle ts in small crevices at
a 90 degree angle for easy access.
Use to clean taps, under rails and
radiators quickly and thoroughly.
Use with handheld and wand.
Scraper tool
Perfect for shifting dried on or
stubborn residue from ovens, work
surfaces, bathroom surfaces and
even pots and pans.
Metal Brush
Strong metal bristles to lift resilient
grime from tough surfaces.
Use when deep cleaning your oven,
wire racks or BBQ to make light work
of dicult cleaning tasks.
Not for use on soft or delicate
surfaces or material/upholstery.
Use with handheld and wand.
Taking care of your machine
CAUTION: Switch o the steamer and unplug from the mains. Allow the steamer to fully cool down before performing
any maintenance or troubleshooting checks.
Don’t leave water or detergent in the tanks between uses, as this can eect the steamer performance,
the water/detergent twin tanks need to be emptied and rinsed after each use.
Emptying the twin tank
Press the twin tank release
button, grip the twin tank
and pull to remove tanks.
Turn the twin tank over
to empty any excess
water and detergent
over the sink.
Grip the twin tank and pull
the tab on the water tank
cap to open.
Rinse the detergent tank with
water and replace both caps,
pushing rmly to close before
replacing the twin tank back
onto the steamer.
Cleaning the microbre cleaning pad
IMPORTANT: Don’t use bleach or fabric softener when washing the microbre cleaning pad.
Always switch o the steamer and allow the steamer to fully cool down before removing
the microbre cleaning pad.
Max 40°C
Hold the corner of the
microbre pad down
with your foot and lift
steamer to peel away.
The microbre pad
is machine washable
(Max 40⁰C) allow
to fully dry before use.
After cleaning, ensure
the microbre pad
is thoroughly dried
before using with
the mop steamer again
or storing.
TIP
Taking care of your machine
CAUTION: Switch o the steamer and unplug from the mains. Allow the steamer to fully cool down before performing
any maintenance or troubleshooting checks.
Cleaning the Scrub Brush
Press the steam wand
release pedal and pull
the steam wand
and handheld out
of the oorhead.
IMPORTANT: Don’t operate the steamer without hard water lter in place. The condition of the lter aects the performance
of your steamer, check and change lter periodically. Depending on water hardness and frequency of use, the lter should
be changed every 3 to 6 months.
Pull to remove
the Scrub brush
from the oorhead.
Remove any dirt /debris
from the brushes and
wash under running water
(max 40 ⁰C) Leave to dry
before re-tting the Scrub
brush onto the steamer.
Replacing the hard water lter
Press the twin tank
release button grip
the twin tank and pull
to remove tanks.
Use your thumb and index
nger to grip the hard
water lter. Pull the hard
water lter towards
you to remove.
Hard water lter
should be replaced
every 3 to 6 months or
when darkened in colour.
Let’s talk technical
CAUTION: Switch o and unplug steamer, allow to fully cool down before performing maintenance or troubleshooting checks.
Clearing blockages from the handheld
Place the handheld on a rm surface and hold securely.
Grip the large end of the de-scaling pin, insert the pin
into the nozzle and push the de-scaling pin through.
Move the pin inwards and outwards to allow the tip
of the pin to unblock the nozzle
TAP
Remove the pin from
the nozzle. Holding the
handheld steamer
vertically, tap the nozzle
on a hard surface
to release any
mineral deposits.
TAP
What to do if it goes wrong
SolutionProblem
• Check the ‘This pack contains’ panel on the box to make sure
the part is included with your machine.
There is an
accessory missing?
• Check the On/O button has been switched to on. The red light
should illuminate when on. The green light will illuminate when
product is ready to steam.
The steamer
has no power?
• The plug may not be fully pushed into the electrical socket.
Why is the steamer
not producing steam?
Why is the steamer not
delivering detergent?
• There may be no water in twin tank. Fill the twin tank.
Go to ‘Using your machine’.
• Check the twin tank is correctly tted. Go to ‘Using your machine’.
• The water may not yet be at temperature, the green indicator light
will be illuminated when it is ready.
• Trigger on handle has not been pressed go to ‘Using your machine’.
The trigger may need to be pumped a few times before steam is visible.
• Check the hard water lter is in place, not damaged or needs replacing.
Go to ‘Taking care of your machine’.
• The oat in twin tank may be stuck. Shake handheld to release.
• Steam path may be blocked. Go to ‘Let’s talk technical’.
• Tools/accessories not correctly tted. Go to ‘Using your machine’.
• Check correct setting has been selected on control panel dial go to
‘Using your machine’.
• Check the detergent has been diluted to correct strength.
Go to ‘Using your machine’.
• Check the twin tank is correctly tted. Go to ‘Using your machine’.
• There may be no water/detergent mix in twin tank. Fill the twin tank.
Go to ‘Using your machine’.
Why won’t the cleaning
pad pick up dirt?
Caution: Always unplug the steam cleaner before performing maintenance/troubleshooting checks
• The cleaning pad may already be saturated or dirty.
Switch o the steamer, unplug from mains and allow to cool.
Then wash the cleaning pad. Go to ‘Taking care of your machine’.
Getting in touch
* Calls are charged at the standard local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
Notes
Notes
Distributed by Techtronic Industries Australia Pty. Ltd.
31 Gilby Road, Mt Waverley, VIC 3149 Australia.
Careline AU: 1300 361 505 www.vax.com.au
Careline NZ: 0800 800 900 www.vax.co.nz
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