User Guide
Vax Careline: AU: 1300 361 505
Duet Master
2 in 1 stick steam and handheld cleaner
NZ: 0800 800 900
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V S T D U E T 1 6 0 0
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Note these down in case you need them in future. Please keep instructions for further use.
vax.com.au VSTDUET1600
(Located on the base of the machine)
Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
Machine Overview
1 Handle
2 Upper cord clip
3 Power cord
4 Lower cord clip
5 Clean water tank
6 LED indicator
a) Water heating/power on
(blue LED)
b) Steam ready
(blue LED) + (green LED)
7 Floor head
8 Steam release trigger
Unit
1
8
2
3
4
5
6
9 Velcro microfibre cleaning pads x 2
10 Carpet glider
11 Cooling base
12 Window squeegee/Upholstery tool
13 Hose
14 Concentration nozzle
15 Accessories storage bag
16 Window cloth
17 Grout brush
18 Scraper tool
19 Detailer tool
20 Small plastic brush
21 Large plastic brush
22 Metal brush
23 Shoulder strap
24 Accessories connector
7
Accessories
9
13
17 18 19 20 21 22 23 24
10
14 15 16
11
12
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General Safety Information
FOR HOUSEHOLD USE ONLY.
When using the steam cleaner, basic safety precautions should
always be observed, including the following:
IMPORTANT: Please refer to floor manufacturer’s care
recommendations before use and test the steam mop on a discrete
area of flooring to begin with.
When using the steam mop, basic safety precautions should always
be observed, including the following:
WARNING: The stick steam mop head gets very hot during operation.
WARNING: Danger of scalding
1. Do not leave the steam mop unattended when plugged in.
Unplug the product from the socket when not in use.
2. Only use the steam mop indoors. Keep the steam mop away
from rain and moisture.
3. Turn off the on/off switch on the steam mop controls before
disconnecting or connecting from the mains supply.
4. Always unplug the steam mop and allow it to cool before
connecting or disconnecting the hose or accessories.
5. Children should be supervised to ensure that they do not play
with the appliance.
6. This appliance is not intended for use by children and persons
with reduced physical, sensory or mental capabilities or lack of
experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
7. The appliance should only be used as described in the quick
start guide or in the full instruction manual.
8. Only Vax recommended attachments should be used with
this appliance.
9. Do not use this steam mop if it has been dropped, damaged,
left outdoors or dropped into water. Do not use this steam mop
with a damaged cord or plug. If the supply cord is damaged
return the steam mop to a Vax authorised Service Agent.
10. Do not pull or carry this appliance by the cord. Do not use the
cord as a handle, close a door on the cord or pull the cord
around sharp edges or corners. Do not run the steam mop
over the cord. Keep the cord away from heated surfaces.
11. Do not unplug the product by pulling on the cord.
12. Do not handle the plug or the steam mop with wet hands.
13. Do not use without the tank cap in place. Ensure that the water
tank cap has been screwed down fully before use.
14. Do not touch any hot areas on the steam mop. It is normal for
the steam mop to heat up during operation.
15. Accessories will become hot during use – allow them to cool
down before handling.
16. Do not use the steam mop to treat any items of clothing that
are still being worn on the body.
17. The force and heat of the steam may have an adverse effect on
some materials. Always check whether a surface is suitable for
treatment with the steam by carrying out a test before hand on
a concealed area.
18. The steam mop must be kept level during operation.
19. Never immerse the steam mop in water or in other liquids.
20. Do not operate the steam mop without water in the tank.
Always top up with water in good time.
21. Always remove the mains plug from the socket and allow
the steam mop to cool down completely before topping
up with water.
22. Never aim the steam mop at people, animals or plants
(there is a risk of scalding). Never touch the steam jet from
a short distance with your hands. Do not aim the steam mop
at electrical items or wires.
23. Keep hair, loose clothing, fingers and all parts of the body away
from openings.
24. Never fill the water tank with anything other than water. Never
put additives (such as perfume, stain remover or products
containing alcohol) in the water as they may damage the steam
cleaner or make it dangerous to use.
25. Only carry the steam mop by the carry handle.
26. Store the steam mop in a cool, dry area.
27. Do not use an extension cord with this product.
28. Using improper voltage may result in damage to the steam
cleaner and possible injury to the user. The correct voltage is
listed on the rating label.
29. Do not use your steam mop if it is damaged or faulty. Please
make sure that the product is unplugged from the mains and
call the Vax Careline on AU 1300 361 505 / NZ 0800 800 900.
30. Do not use the unit on leather, wax polished furniture or floors,
synthetic fabrics, velvet or other delicate steam or water
sensitive materials.
31. Do not use on acrylic surfaces.
32. In wet rooms, e.g. bathrooms, connect the appliance to sockets
with an RCD adaptor connected in series.
33. The device should not be used to clean electrical appliances
such as ovens, microwaves, televisions and electrical heating
systems etc.
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Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
General Safety Information
34. Be very careful when cleaning tiled walls with sockets.
35. Keep the unit on the floor.
36. Empty the water tank when the steam mop is not in use.
37. Do not overfill the tank. Do not exceed the maximum prescribed
filling level. Please use the measuring jug and funnel included.
38. Always show these instructions to a third party if you are
passing the steam mop on to them.
39. Please ensure all parts are correctly fitted before using
the product.
40. Do not attempt to remove blockages with sharp objects as they
may cause damage.
41. Do not use without the hard water filter in place.
42. Take extra care when cleaning on the stairs.
43. Keep cleaning area well lit.
44. Please refer to the manufacturers care recommendations
before use and test the steam mop on a discrete area of
flooring to begin with.
WARNING: Always switch off and unplug the steam mop
from the electrical outlet before assembling, opening or
emptying the water tank, or before connecting/disconnecting
the attachments.
IMPORTANT: This steam mop may not be suitable for all
floating floorboards or sealed floors – please check with your
floorboard manufacturer first prior to use.
This machine is intended for household use only, and NOT
for commercial or industrial use.
PLEASE KEEP THESE INSTRUCTIONS FOR FURTHER USE.
IMPORTANT: The liquid or steam must not be directed
towards equipment containing electrical components, such
as the interior of ovens.
IMPORTANT: The steam mop is equipped with a thermostat
and a thermal cut-out. If for any reason the unit should
overheat, the thermostat will automatically turn the unit off.
Should this occur, unplug the steam mop from the electrical
outlet and turn off the switch. Let the unit cool, remove and
empty the water tank. To re-start the machine, plug it into an
electrical outlet and switch it back on.
IMPORTANT: We recommend the use of a Residual Current
Device with a Residual Current rating of 30mA or less.
WARNING: Never leave the steam mop in one spot on any
surface for an extended period of time as this may damage
the floor surface. Always return the mop back to the resting
tray when not in use or when not continuously moving
across the floor.
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Operation
Assembling your stick steam mop
WARNING: To reduce the risk of personal injury, unplug the steam mop when assembling.
Insert handle into main body. Line
up the metal locking pin with the
hole and click into place.
Fit the body of the unit into the
steam mop oor head. Line up the
white plastic locking pin with the
hole and click into place.
Attach the velcro microbre cleaning
pad to steam mop oor head. The
blue face of the cleaning pad should
be in contact with the oor.
Before you begin cleaning
WARNING: Do not use hot or boiling water to ll clean water tank. Do not overll the water tank.
NOTE: Always ensure there is water in the clean water tank.
Remove clean water tank by
pressing the quick release button.
5
Remove the water cap and pour in
400ml of clean water. Replace the
water cap.
Vax Service line: AU: 1300 361 505
Replace the clean water tank,
clicking in place making sure the
hard water lter is in place.
NZ: 0800 800 900
Operation
Blue LED will illuminate when the
unit is switched on at the plug, the
power button is pressed and the
water is heating.
Blue LED + Green LED will
illuminate within 1 minute indicating
that the steam mop is ready to use.
The Green LED will go o when unit
water is re-heating.
Attaching the cleaning pad
WARNING: To reduce the risk of personal injury, unplug the steam mop when assembling the accessories.
IMPORTANT: Never use the stick steam mop without the microbre cleaning pad correctly attached
to the oor head.
IMPORTANT: Carefully remove the cleaning pad from the oor head as the pad and oor head may be hot.
Velcro microbre cleaning pad
Hold corner of pad down with foot
and peel unit away
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Operation
Steam cleaning hard oors
IMPORTANT: Please refer to oor manufacturer’s care recommendations before use and test the steam mop on
a discrete area of ooring to begin with.
WARNING: Never leave the stick steam mop in one spot on any surface for an extended period of time with a
damp or wet microbre cleaning pad attached as this may damage the oor surface. Your stick steam mop
should only be used on tiles, lino, sealed wood ooring including sealed laminate.
WARNING: Do not operate/use stick steam mop without water in clean water tank.
IMPORTANT: To reduce the risk of personal injury, unplug the steam mop when assembling the accessories.
IMPORTANT: When using on hard oors, always ensure the microbre cleaning pad is properly attached to the
oor head.
Plug into mains, press on
button on the main body.
A blue light shows unit is
on and heating. Wait until
green light appears (within
1 minute).
IMPORTANT: For 1 x 400ml water tank = 12 minutes steaming time (approx).
To recline the unit place
foot on oor head and
tilt handle.
To produce steam squeeze
the trigger in short bursts.
To prevent overly wetting
oors, do not hold down
continuously.
Move the steam mop
slowly backwards and
forwards across the oor
paying particular attention
to high trac areas.
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Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
Operation
Refreshing carpets
IMPORTANT: When using on carpets, always ensure the microbre cleaning pad is properly attached
to the oor head.
Place unit into
carpet glider.
To recline the unit place
foot on oor head and
tilt handle.
To produce steam squeeze
the trigger in short bursts.
To prevent overly wetting
carpet, do not hold down
continuously.
Move the steam mop
slowly backwards and
forwards across the oor
paying particular attention
to high trac areas.
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Operation
Using the handheld steam mop
WARNING: To reduce the risk of personal injury, unplug the steam mop when assembling the accessories.
WARNING: Always ensure there is water in the clean water tank.
Remove handle from main body by
pushing metal locking pin and pulling
away handle.
When using handheld steam mop
attach the accessory connector
1 and then attach the desired
accessory 2.
Remove steam mop oor head from
main body by pushing white plastic
locking pin and pulling away.
To produced steam push the
button on top of the main body
in short bursts.
Plug in unit, press on button. The
BLUE LED will illuminate when the
unit is switched on at the plug, the
power button is pressed and the
water is heating.
The GREEN LED will illuminate
within 1 minute indicating that the
steam mop is ready to use.
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Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
Maintenance
(Keep your Vax as good as new)
Empty the water tank
IMPORTANT: Allow the unit to fully cool down before performing any maintenance or troubleshooting checks.
Remove the clean water tank by
pressing the quick release button.
Remove the water cap. Empty any excess water over the
sink, replace water cap and return
to the unit.
Removing the cleaning pad
IMPORTANT: Allow the unit to fully cool down before performing any maintenance or troubleshooting checks.
Velcro microbre cleaning pad
Hold corner of pad down with foot
and peel unit away.
Cleaning the microbre cleaning pad
IMPORTANT: Never use bleach or fabric softener when washing the microbre cleaning pad.
Machine washable at warm temperature (max 40
Allow to fully dry before use.
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o
c). Always use a mild detergent.
vax.com.au
Maintenance
(Keep your Vax as good as new)
Replacing the hard water lter
IMPORTANT: The condition of the lter aects the performance of your machine.
Check and change lter (depending on level of use). Do not operate unit without hard water lter in place.
Your machine is tted with a hard water lter. If you live in an area of hard water the lter will discolour/darken
over time (2). Depending on water hardness and/or frequency of use the lter should be changed every
12 months, or once the lter has completely darkened.
(2)(1)
Hard water lter in unit.
Hard water lter removed.
New lter.
Filter needs to be replaced.
Clearing blockages
IMPORTANT: Turn unit o. Allow unit to fully cool down before performing maintenance or troubleshooting checks.
There is a small opening at the bottom of the trim that goes around the outside of the back of the unit.
This opening is a steam exhaust vent should the primary path become blocked. If steam starts to escape from
this vent you should:
Steam exhaust vent.
Remove microbre pad
and inspect unit base for
blockages. If a blockage
can be seen use a small
thin object such as a
paper-clip to try to free
blockage.
If steam path is still
blocked, remove steam
mop oor head from main
body by pushing white
plastic locking pin and
pulling away.
After oor head is
removed, using a thin
object such as a paper-clip
(in the area shown),
attempt to remove the
blockage.
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Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
Maintenance
WARNING: To reduce the risk of personal injury, unplug the steam mop before performing
maintenance/troubleshooting checks.
Problem Cause
(Keep your Vax as good as new)
Is there an accessory missing?
The steam mop cleaner has
no power?
What do I do if an accessory/the
unit has become damaged
or broken?
Why is the steam mop not
producing steam?
Check the Parts Overview page in the guide to make sure the part is definitely included in your unit.
If the part is missing we’re here to help. Simply call us on: AU 1300 361 505 / NZ 0800 800 900
Unit may not be plugged into the electrical outlet correctly, ensure the plug is pushed in securely.
The electrical outlet may not be working properly, check the fuse or breaker, or consult an electrician.
The power cord may be damaged, if it is it must be replaced by the manufacturer or Vax
authorised agent in order to avoid invalidating the warranty.
When in use if the green light goes off the unit may be re-heating. The light should only take
1 minute before this comes on again.
Visit vax.com.au for parts and spares.
Please call our Careline to purchase new spares or order a replacement.
There may be no water in the tank; please refer to the operation section.
The water tank may not be fitted correctly; please refer to the operation section.
Hard water filter may be clogged and may need to be replaced. See maintenance section.
Why won’t the microfibre cleaning
pad pick up dirt?
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Steam path may be blocked, refer to cleaning blockages section.
The cleaning pad may already be saturated with dirt and needs washing, please refer to the
maintenance section.
vax.com.au
Other Information
Use
Instructions
Vax Service & Help
Vax Careline:
Australia 1300 361 505
New Zealand 0800 800 900
Monday-Friday 8.30am to 5.00pm
If you have queries or concerns about using your Vax, call the Vax Careline. Calls are charged at the standard
local rate. Please make a note of the serial number and model number of the vacuum cleaner before calling.
For the nearest Service Agent, please call the Vax Customer Careline or visit vax.com.au
Technical Specication
Voltage: 220-240V ~50/60Hz, Class
Wattage: 1400-1600W
Water tank Capacity: 400ml
Cord length: 8m
Weight: 2.7kg
Subject to technical change without notice.
N197
Indoor
Read
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Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
Notes
14
Level 1, 660 Doncaster Road, Doncaster, Australia 3108.
www.vax.com.au Service Line: AU: 1300 361 505 / NZ: 0800 800 900
Distributed by Techtronic Industries Pty. Ltd.
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