Saving (Exporting) or Restoring (Importing)a Configuration18
Installing a Firmware Update19
Contacting Vaddio Technical Support20
Accessing the Diagnostic Logs20
Configuring Camera Behavior21
Setting Video Output Resolution21
Enabling or Disabling the Laser Pointer22
Software Switch Settings23
Adjusting for the Lighting in the Room24
Setting the Home Zoom Level and Other Zoom Presets26
Operating the Camera from the Web Interface28
Troubleshooting and Care30
Check the Status Light First30
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Identify the Issue30
Operation, Storage, and Care31
Compliance Statements and Declarations of Conformity32
FCC Part 15 Compliance32
ICES-003 Compliance33
European Compliance33
Warranty Information34
Index35
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Overview
This guide describes installation and related information for the DocCAM 20 HDBTceiling-mounted
document camera:
n Camera only, worldwide – 999-9968-000
n Camera with OneLINK HDMI camera extension, North America – 999-9968-
200
n Camera with OneLINK HDMI camera extension, Europe/UK – 999-9968-201
n Camera with OneLINK Bridge A/V interface, North America – 999-9968-300
n Camera with OneLINK BridgeA/V interface, Europe/UK – 999-9968-301
What's in this Guide
This guide covers:
n Unpacking the camera
n Tips for a successful installation
n Information on mounting and connecting the camera
n Camera power-on
Complete product information is available in the Integrator's Complete Guide to the DocCAM 20 HDBT
Ceiling-Mounted Document Camera.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Features
n Exmor® 1/2.8 type, high-speed, low-noise image sensor for 2.38 megapixels total, full HD (native
1080p/60)
n 20x optical zoom with horizontal field of view from 60° (wide end) to 3.3° (tele end)
n Low-power laser pointer for centering
n Superior low-light performance (0.4 Lux)
n Web interface for remote administration and operation, integration-ready Telnet and serial RS-232
control, presenter-friendly IR remote control
n Use with a OneLINK device for power, video, and control:
o
OneLINKHDMI – uncompressed HDMI video, bidirectional RS-232 connectivity for camera control
via third-party equipment, passes IP stream from the camera
o
OneLINK Bridge – OneLINKHDMIcapabiliities plus uncompressed USB 3.0 streaming, HD-SDI
output, and audio routed up to the camera and injected into the IP stream
Camera assembly numbers 998-9968-001 and 998-9968-100:
Class 1 Laser Product (IEC 60825-1:2014)
Produit Laser de la Classe 1 (IEC 60825-1:2014)
Klass 1 Laserprodukt (IEC 60825-1:2014)
Camera assembly number 998-9968-000 only:
This product contains a Class 3 laser.
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A Quick Look at the Camera
The DocCAM 20 HDBT ceiling-mounted document camera is designed for recessed mounting. The
features of interest during installation are not visible after the installation is complete.
Camera assembly numbers 998-9968-001 and 998-9968-100:
Class 1 Laser Product (IEC 60825-1:2014)
Produit Laser de la Classe 1 (IEC 60825-1:2014)
Klass 1 Laserprodukt (IEC 60825-1:2014)
Camera assembly numbers 998-9968-001 and 998-9968-100:
Note
This product contains a Class 1, 650 nm red laser pointer.
Cet appareil contient un pointeur laser de la Classe 1, à lumière rouge de 650 nm.
Camera assembly number 998-9968-000 only:
Caution
This product contains a Class 3 (5 mw) 650 nm red laser which produces visible laser radiation. Avoid
direct eye exposure. Do not look at the laser aperture during camera operation.
All DocCAM 20 HDBT part numbers:
Caution | Avertissement
Laser light – Avoid direct eye exposure. Do not look at the laser aperture during camera operation.
Lumière de laser – Ne regardez pas directement dans le faisceau laser. Ne regardez pas directement dans
l'ouverture laser lorsque la caméra est en marche.
Caution | Avertissement
Use of controls or adjustments or performance of procedures other than those specified herein may result
in hazardous laser radiation exposure.
L'utilisation de commandes, réglages ou instructions autres que ceux spécifiés présente un risque
d'exposition dangereuse aux radiations laser.
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Features of Interest During Operation
In a typical installation, only the items inside the bezel ring are visible.
n Camera lens – 20x optical zoom lens for crisp detail.
n Laser pointer – Shows where the camera image is centered. Use the remote to turn on the laser
pointer.
Caution | Avertissement
Laser light – Avoid direct eye exposure. Do not look at the laser aperture during camera operation.
Lumière de laser – Ne regardez pas directement dans le faisceau laser. Ne regardez pas directement
dans l'ouverture laser lorsque la caméra est en marche.
n IR window – Sensors in the camera face receive signals from the remote. Point the remote toward the
camera; precision is not necessary.
n Status light – The multicolored LED indicates the camera's current state.
Caution | Avertissement
Laser controls are available to remote operators using the web interface. Keep your eyes out of the beam
path.
Les commandes laser sont disponibles aux opérateurs à distance utilisant l'interface Web. Gardez les
yeux hors du trajet du faisceau.
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Status Light
The light in the camera's face indicates its current state.
Note
By default, the camera's status light is active during normal operation; however, it can be configured to
remain off when the camera is powered up. The camera may be sending video even if the indicator light is
off.
n Blue: Normal operation (blinks off momentarily when the camera receives a command from the remote)
n Purple: In standby mode or booting
n Yellow: Firmware update in progress – overrides status light configuration
Camera assembly numbers 998-9968-001 and 998-9968-100:
Note
This product contains a Class 1, 650 nm red laser pointer.
Cet appareil contient un pointeur laser de la Classe 1, à lumière rouge de 650 nm.
Camera assembly number 998-9968-000 only:
Caution
This product contains a Class 3 (5 mw) 650 nm red laser which produces visible laser radiation. Avoid
direct eye exposure. Do not look at the laser aperture during camera operation.
All DocCAM 20 HDBT part numbers:
Caution | Avertissement
Laser light – Avoid direct eye exposure. Do not look at the laser aperture during camera operation.
Lumière de laser – Ne regardez pas directement dans le faisceau laser. Ne regardez pas directement dans
l'ouverture laser lorsque la caméra est en marche.
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Using the IR Remote
The IR remote provides basic camera control for end users.
IR Remote Cheat Sheet
What do you need to do?Button(s)
Power on or standbyPower (green button at top right)
Select the camera to control (if this
remote controls more than one)
Discover the camera's IP addressData Screen button (top left) – press and hold for 3
Center the camera's subjectLaser buttons – The laser pointer is aligned at the factory
Move the camera to a zoom presetPosition Preset buttons 1 through 6 (bottom two rows)
Focus the cameraAuto Focus button (near arrow buttons)
Control zoom speedZoom Speed buttons - Slow T and W, Fast T and W for
Adjust for excess light behind the
camera's subject
Camera Select buttons 1 through 3 (second row of
buttons)
seconds.
to point slightly above the center of the camera's subject.
Manual Focus buttons Near and Far (below Zoom
Speed buttons)
telephoto and wide-angle modes (light gray)
Back Light button (top center)
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IR Remote Details
The Vaddio remote provides the following functions:
Power – Switch the selected camera on or off.
Power indicator – Lights momentarily when you press a button.
Back Light – Use or turn off Back Light Compensation.
Data Screen – Display the camera’s IP address and MAC address. Press this
button again to dismiss the display.
Camera Select – In multi-camera installations, selects the camera to be
controlled. See Camera Settings for information on configuring the camera as
camera 1, 2, or 3.
Home button – Returns the camera to its home zoom level.
Laser On – Toggles the laser pointer on and off.
Laser MOM – Turns on the laser pointer momentarily, and forbids it to go out with
its friends if it doesn't turn off again after 5 seconds.
Camera assembly numbers 998-9968-001 and 998-9968-100:
Note
This product contains a Class 1, 650 nm red laser pointer.
Cet appareil contient un pointeur laser de la Classe 1, à lumière rouge de 650 nm.
Caution | Avertissement
Laser light – Avoid direct eye exposure. Do not look at the laser aperture during
camera operation.
Lumière de laser – Ne regardez pas directement dans le faisceau laser. Ne
regardez pas directement dans l'ouverture laser lorsque la caméra est en
marche.
Auto Focus – Switch the camera to Auto-Focus mode.
Zoom Speed – Select Slow or Fast movements for telephoto and wide-angle shots.
n T (slow and fast) – Telephoto
n W (slow and fast) – Wide-angle
Manual Focus – Switch the camera to Manual Focus mode.
Near (-) adjustment – Moves the focus nearer when in manual focus mode.
Far (+) adjustment – Moves the focus farther when in manual focus mode.
Preset – Save the camera’s current zoom level as one of the numbered presets.
Reset – Clear a saved preset.
Position Presets 1 through 6 – Move the camera to a predefined zoom level, or specify the preset to
save or clear.
Storing a Preset Using the Remote
Zoom to the desired level. Then hold down the Preset button and press one of the numbered preset buttons.
Clearing a Preset Using the Remote
Press and hold the Reset button while pressing the preset number you want to clear.
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Web Interface
The camera's web interface allows control via a network connection, using a browser. Password-protected
pages provide administrative access to tasks such as setting passwords, changing the IP address,
viewing diagnostics, and installing firmware updates. The user login (or guest access, if it is
enabled)provides access to camera controls similar to those available from the IR remote.
You will need to know the camera's IP address to use the web interface. If the LAN has a DHCP server,
the camera will get its IP address, gateway and routing information automatically and you will be able to
browse to it. If not, you will need to configure the camera to use a static IP address.
Getting the Camera's IP Address
You will need to be able to view the camera's video output on an HDMI display.
1. Press the Data Screen button on the remote. The room display presents the camera's IP address and
MAC address.
2. Press the Data Screen button again to dismiss the information.
If the address is 169.254.1.1, the camera is using its default IP address and you will need to configure it for
your network. You can configure the camera’s static IP address either through the network or from a
computer connected directly to its Ethernet port. You may need a crossover cable.
Note
For static addressing, work with your ITdepartment to determine the correct IP address, subnet mask, and
gateway information.
Accessing the Web Interface
Enter the IP address or hostname in your browser's address bar. If you use the hostname, you may need to
enter http:// or https:// as a prefix to keep the browser from treating it as a search query.
Browser Support
We have tested this product with these web browsers:
n Chrome®
n Microsoft® Internet Explorer®
n Safari®
n Firefox®
We test using the browser version available from the vendor at that time. Older versions of these browsers
are likely to work, and other browsers may also work.
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Administrative Access
If you are on the Controls screen and no other screens are available, you’re logged in at the user level, or
guest access is enabled and you’re not logged on at all. Use the Admin button to open the login screen.
When you log in as Admin, all the admin menu buttons appear on the left side of the screen. In addition to
Camera Controls, you also have access to:
n Camera Settings – Additional control over camera behavior related to camera movement and color
management.
n Streaming – Set up IP (H.264) streaming.
n Room Labels – Add helpful information the web interface screens, such as conference room name and
the in-house number for AV assistance.
n Networking – Ethernet configuration.
n Security – Set passwords and manage guest access.
n Diagnostics – Access to logs for troubleshooting.
n System – Reboot, restore defaults, view switch settings, and run updates.
n Help – Tech support contact information.
Compact Menu View
By default, the navigation buttons in the administrative interface display an icon and a text label. You can
also select the compact view of the menu buttons along with the standard view. The button at the bottom of
the menu toggles between the two views.
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Web Interface Cheat Sheet
Where to find the camera controls you need right now.
What do you need?Go to this screen
Camera operation
n Stop sending video (video mute)
n Enter or exit standby mode
Camera operation
n Zoom the camera
n Set the speed for zoom motions
n Focus the camera (Focus button reveals the focus control)
n Zoom to a camera preset
Camera behavior
n Set or clear presets
n Select the appropriate lighting adjustments (CCU Scenes section)
Camera behavior
n Define custom lighting adjustments (CCU scenes)
n Specify whether to use automated adjustments (auto-iris, auto white
balance, backlight compensation)
Camera adjustments
n Color settings (Iris, iris gain, red gain, blue gain, detail, chroma,
gamma)
n Store and label custom color settings as CCU scenes
Access management
n Guest access
n Account passwords
n Idle session time-out
(any page)
Camera
Camera
Camera
Camera
Security
IP streaming settings
n Quality
n Resolution
n Frame rate
n Streaming URL and path
IP settings
n Hostname
n DHCP or static addressing
n Static: IP address, subnet mask, gateway
Streaming
Networking
Access to the camera's soft DIP switch settingsSystem
Time zone and NTP server (source for system time/date)Networking
Diagnostic logsDiagnostics
Information about the camera locationRoom Labels
Helpdesk phone number for end usersRoom Labels
Vaddio Technical Support contact informationHelp
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System Administration
Administrative tasks are on these pages of the web interface:
n Networking – Ethernet configuration.
n Security – Passwords, guest access, other IT security-related settings
n Room Labels – Helpful information to display in the web interface.
n System – Controls to reboot, reset to factory defaults, and run firmware updates, access to soft DIP
switches.
n Help – Contact information for Vaddio Technical Support and a link to the documentation for this
product.
n Diagnostics – Logs to help Vaddio Technical Support troubleshoot issues.
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Configuring Network Settings
NETWORKING PAGE
Editable network settings include:
n The camera’s hostname
n Choice of static IP addressing or DHCP addressing
n IP address, subnet mask, and gateway, if static IP addressing is used
If your network supports hostname resolution, you may find it convenient to change the camera's
hostname.
DHCP is the default setting, but the camera will use the default address of 169.254.1.1 if no DHCP server
is available.
You will only be able to enter the IP address, subnet mask, and gateway if you set IP Address to Static.
Caution
Consult your IT department before changing any network settings. Errors in network configuration can
make the camera and its IP stream inaccessible from the network. Do not change DHCP/Static
addressing, IP address, subnet mask, or gateway unless you are very familiar with the characteristics and
configuration of the network where you install the camera.
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Specifying Time Zone and NTP Server
NETWORKING PAGE
Using automatic NTP updating ensures that the timestamps in the camera's diagnostic log are accurate.
Specifying your time zone may make it easier to match logged events with other actions and external
events.
1. To make the time zone and NTP server editable, enable Automatic NTP Updating.
2. Select the desired time zone from the list.
3. If desired, specify the NTP server to use. Otherwise, use the default.
You may need to refresh the system time display.
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Managing Access and Passwords
SECURITY PAGE
Things you can do on this page:
n Allow people to access the Camera screen without logging on (Allow Guest Access)
n Set whether inactive sessionslog off automatically or not (Automatically Expire Idle Sessions)
n Change the password for the admin account
n Change the password for the user account
n Disable access via Telnet (by default, access via Telnet is enabled)
Some of these capabilities may be absent if the camera has not been updated with recent firmware.
Note
For best security, Vaddio strongly recommends changing the user and admin passwords from
the default. Using the default passwords leaves the product vulnerable to tampering.
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Configuring IP Streaming
STREAMING PAGE
IP streaming is enabled by default. Use the Enable IP Streaming checkbox to change this.
Editing IP Streaming Settings
STREAMING PAGE
Note
The IP streaming resolution cannot be higher than the value set with the video resolution switch on the
back of the camera. (See Video Resolution for information on setting the switch.) If the selected value is
out of range, the camera will automatically adjust the streaming resolution.
If you are not sure about these settings, start with the defaults.
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1. Select the Quality Mode: Easy or Custom. Easy mode configures most settings automatically.
2. Select the desired IP streaming resolution.
3. Easy quality mode only: Select Video Quality.
4. Custom quality mode only: Select the desired IP streaming frame rate.
5. Custom quality mode only: Select Constant or Variable bit rate.
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6. Custom quality mode, Constant bit rate only: Set Max Bandwidth.
7. Custom quality mode, Variable bit rate only: Set the Quality (Quantization) slider.
8. Save your changes.
Protocol and Streaming URL
STREAMING PAGE
The camera uses the RTSP protocol for H.264 streaming. Resolutions range from 1080p down to CIF;
frame rates are 60/30/25/15.
RTSP port: Vaddio strongly recommends using the default RTSP port number.
Streaming URL: If necessary, edit the path name to change the portion of the streaming URL that appears
after the IP address.
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Adding Room Information to the Web Interface
ROOM LABELS PAGE
The information you enter on this page is displayed on every page of the web interface.
Rebooting the Camera
SYSTEM PAGE, FIRMWARE TAB
This can help if the camera stops responding as you expect.
In the System Utilities section, select Reboot.
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Saving (Exporting) or Restoring (Importing)a Configuration
SYSTEM PAGE, FIRMWARE TAB
You can import a configuration to several cameras if you need to configure them the same way. Cameras
must be of the same model, and must have a compatible firmware version installed.
Sensitive information such as hostname and passwords is not included in the configuration.
1. Configure the first camera.
2. Export its configuration (Export Data button). The export downloads to your computer as a .dat file.
The filename is the camera's hostname.
3. Import the configuration to the other cameras (Import Data button in each camera's web interface).
Note
If the camera is using an older software version, it may be unable import a configuration that was exported
from a camera using a different version of software.
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Installing a Firmware Update
SYSTEM PAGE, FIRMWARE TAB
1. Locate and download the firmware and its release notes.
2. Select Choose File, then browse to the firmware that you downloaded and select it. The filename ends
with .p7m.
3. Click Begin Firmware Update.
4. READ the information in the Confirm dialog box and be sure you understand it. It may seem boring, but
it could save you some time and aggravation.
5. When you are ready to start the update, click Continue. A progress message box opens and the
indicator light on the front of the camera turns yellow to show the firmware update is in progress. If the
update process presents warnings or error messages, read them carefully.
The process may take a few minutes.
Caution
Ensure that the camera stays powered on and connected to the network during the update. Interrupting the
update could make the camera unusable.
The camera reboots when the update is complete.
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Contacting Vaddio Technical Support
HELP PAGE
If you can't resolve an issue using your troubleshooting skills (or the Troubleshooting table in this manual),
we are here to help.
You’ll find information for contacting Vaddio Technical Support on the Help page.
Accessing the Diagnostic Logs
DIAGNOSTICS PAGE
When you contact Vaddio technical support, your support representative may ask you to download and
email the log file available from the Diagnostics page.
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Configuring Camera Behavior
Basic camera configuration tasks are available on the Camera page:
n Storing the Home zoom level and other zoom presets
n Adjusting for the lighting in the room
Streaming settings are on the Streaming page. Other camera configuration tasks are on the DIPSwitches
tab of the System page. Settings include:
n Video resolution
n How the camera responds to the remote
n Enabling or disabling the laser pointer
n Status light behavior and color scheme
n Codec control mode (off/on)
Setting Video Output Resolution
SYSTEM PAGE, DIP SWITCHES TAB
The video output resolution set on the System page determines the resolution available on the video output
(s) of the connected OneLINK device or HDBaseT-capable third-party equipment. It also determines the
maximum resolution available for the IP stream.
To change the video output resolution:
Select the resolution and frame rate from the table. The arrow on the soft rotary switch points at the
character corresponding to your selection.
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Enabling or Disabling the Laser Pointer
SYSTEM PAGE, DIP SWITCHES TAB
By default, the laser pointer is enabled. To disable it, use the soft DIP switch for Laser Enabled/Laser
Disabled.
Camera assembly numbers 998-9968-001 and 998-9968-100:
Note
This product contains a Class 1, 650 nm red laser pointer.
Cet appareil contient un pointeur laser de la Classe 1, à lumière rouge de 650 nm.
Camera assembly number 998-9968-000 only:
Caution
This product contains a Class 3 (5 mw) 650 nm red laser which produces visible laser radiation. Avoid
direct eye exposure. Do not look at the laser aperture during camera operation.
All DocCAM 20 HDBT part numbers:
Caution | Avertissement
Laser light – Avoid direct eye exposure. Do not look at the laser aperture during camera operation.
Lumière de laser – Ne regardez pas directement dans le faisceau laser. Ne regardez pas directement dans
l'ouverture laser lorsque la caméra est en marche.
Caution | Avertissement
Laser controls are available to remote operators using the web interface. Keep your eyes out of the beam
path.
Les commandes laser sont disponibles aux opérateurs à distance utilisant l'interface Web. Gardez les
yeux hors du trajet du faisceau.
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Software Switch Settings
SYSTEM PAGE, DIP SWITCHES TAB
The DIP Switches tab of the System page provides access to these features:
Camera ID (IR Settings) – The IR Remote Commander can control up to three cameras in the same room
with different IR frequencies. Use IR Settings switches 1 and 2 to select the frequency to identify the
camera as camera 1, 2, or 3; then use the Camera Select buttons at the top of the remote to select the
camera you want to control.
Switch 1 and switch 2 up: Camera 1
Switch 1 down, switch 2 up: Camera 2
Switch 1 and switch 2 down: Camera 3
IR On/IR Off – Enable/disable the camera's IR sensors. The camera does not respond to the IRremote if
IR is off.
IR Out Off/On – Forwards IR when on.
Image Flip – If mounting the camera upside-down, set IMAGE FLIP ON.
Super Wide mode – Provides a wider horizontal field of view and greater zoom. Some distortion may be
present.
Baud Rate – RS-232 serial communication rate (9600 bps or 38400 bps).
HDMI color – YCbCr (default) or sRGB.
LED color scheme – Color codes for UC (unified conferencing, the default setting)or Pro AV (broadcast).
At this time, the two color schemes are functionally identical on this camera.
LED on/off – In most cases, Vaddio recommends leaving the status light on, to let people in the room
know whether the camera is currently sending video.
Note
Vaddio recommends leaving the soft switches in their default positions unless you have verified that you
need to change them.
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Adjusting for the Lighting in the Room
CAMERA PAGE
The camera's default settings include the Auto CCU scene, Auto Iris, and Auto White balance, to allow the
camera to do most of the lighting adjustments on its own. Our technical experts (specifically Scott) have
pre-loaded some additional adjustments for common lighting scenarios as factory-defined CCU scenes –
Incandescent Hi, Incandescent Lo, Fluorescent Hi, Fluorescent Lo, and Outdoor.
If the Auto settings don't yield the results you want, pick the CCU scene button with the label that best
describes the lighting in the room. Then fine-tune the lighting and color adjustments as needed using the
Color Settings:
n Auto Iris manages light level adjustments automatically. Clear this checkbox to adjust iris and gain
manually.
n Auto White Balance manages color automatically. Clear this checkbox to adjust red gain and blue gain
manually.
n If there is bright light behind the main subject of the shot, check the box for Back Light Compensation.
This setting is only available if you are using Auto Iris.
n To adjust the intensity of the color, use the Chroma slider.
n To adjust the contrast between light and dark areas, use the Gamma slider.
n To adjust the image sharpness, use the Detail slider.
Note
If the video looks grainy or “noisy,” try a lower Detail setting. As in conversation, too much detail is bad.
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If you make a change that you don't like, you can clear all your changes by selecting a CCU scene.
If you will want to use your color and lighting adjustments again (for example, after changing to a different
zoom preset), save them as a custom CCU scene.
If you do not save your adjustments as a custom CCU scene, they will no longer be available after any
action that accesses or affects color and lighting adjustments. These actions include:
n Rebooting the camera
n Putting the camera in standby mode
n Selecting a zoom preset that has color and lighting adjustments associated with it
To save a custom CCU scene:
1. Adjust color and lighting. When the scene looks the way you want it to, click Store CCU Scene.
2. In the Store CCU Scene dialog box, select which custom scene to store (Custom A, B, or C).
3. Save your custom scene.
To rename a custom CCU scene:
Right-click a CCU scene label and make the change in the dialog box that opens.
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Setting the Home Zoom Level and Other Zoom Presets
CAMERA PAGE
You can define a default zoom level – the Home preset. The camera returns to this level on powering up
from standby or following a reboot. You can also define other zoom presets, for views that you will want to
use repeatedly.
All zoom presets may include color and lighting information as well as zoom level.
Note
The Store Preset dialog does not show which presets have already been defined. Storing a preset
overwrites any information that was previously associated with that preset.
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To set a zoom preset:
1. Set up the shot.
2. Optional: Adjust the color settings as needed.
3. Note which presets have not been defined.
4. In the Presets area, select Store.
5. Select the preset number that you want to store.
6. Optional: Check the "Store with current color settings" box. This is super-helpful if you adjusted the
color settings in step 2.
To rename a zoom preset:
Right-click the preset and enter a name in the dialog box that opens.
To clear a zoom preset:
Storing a zoom preset automatically overwrites any information previously associated with that preset. To
clear a preset without storing new information, select Reset in the Presets area. Then select the preset to
be cleared, and select Reset in the Reset Presets dialog box.
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Operating the Camera from the Web Interface
Operator controls include:
n Home and other zoom presets – If defined, Home returns the camera to its default zoom level. Other
zoom levels may also be available as presets. All presets, including Home, may include lighting and
color adjustments.
n Manual zoom – Zoom in (+) or zoom out (-) using the Zoom buttons.
n Scenes – If defined, color and lighting adjustments are available as scenes.
n Laser – Turn on or turn off the laser pointer, if this is enabled.
n Video Mute – Stop or resume sending video.
n Standby – Put the camera in a low-power state.
The system administrator may choose to disable the laser pointer. See Enabling or Disabling the Laser
Pointer.
Caution | Avertissement
Laser controls are available to remote operators using the web interface. Keep your eyes out of the beam
path.
Les commandes laser sont disponibles aux opérateurs à distance utilisant l'interface Web. Gardez les
yeux hors du trajet du faisceau.
Camera assembly numbers 998-9968-001 and 998-9968-100:
Class 1 Laser Product (IEC 60825-1:2014)
Produit Laser de la Classe 1 (IEC 60825-1:2014)
Klass 1 Laserprodukt (IEC 60825-1:2014)
Camera assembly numbers 998-9968-001 and 998-9968-100:
Note
This product contains a Class 1, 650 nm red laser pointer.
Cet appareil contient un pointeur laser de la Classe 1, à lumière rouge de 650 nm.
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Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera
Camera assembly number 998-9968-000 only:
Caution
This product contains a Class 3 (5 mw) 650 nm red laser which produces visible laser radiation. Avoid
direct eye exposure. Do not look at the laser aperture during camera operation.
All DocCAM 20 HDBT part numbers:
Caution | Avertissement
Laser light – Avoid direct eye exposure. Do not look at the laser aperture during camera operation.
Lumière de laser – Ne regardez pas directement dans le faisceau laser. Ne regardez pas directement dans
l'ouverture laser lorsque la caméra est en marche.
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Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera
Troubleshooting and Care
Stuff happens – we get it. Use this information to determine whether it's time to call Vaddio Technical
Support.
Check the Status Light First
When the camera doesn't behave as you expect, check the indicator light before you do anything else.
n Blue: Normal operation (blinks once when the camera receives a command from the remote)
n Purple: In standby mode or booting
n Yellow: Firmware update in progress
n Red: On-air tally
Identify the Issue
What is it doing?Possible causesCheck and correct
Nothing. The status light is off,
there is no video, and the
camera does not respond to the
remote.
The camera never finishes
initializing and the light is
purple.
The camera does not respond to
the remote and the light is
yellow.
The camera is not receiving
power.
The camera's status light is
turned off and the camera is in
standby mode.
The camera's status light is
turned off and the remote is not
using the same IR channel as
the camera.
The camera's status light is off
and the camera is confused.
The camera is not receiving
enough power. Is a PoE power
injector connected?
A firmware update is in
progress.
Is the camera's power source
(OneLINK device or PoE+ injector)
receiving power?
Is the camera's cable connected to the
power source?
If both are true, either the camera cable
or the camera is bad.
Point the remote toward the camera
and press the Power button.
Push the Camera Select 1 button on
the remote. Try the other Camera
Select buttons if necessary.
Reboot or power-cycle the camera.
Use PoE+ instead. PoE does not
deliver enough power.
Wait a few minutes, and try again when
the light turns blue.
The camera does not respond to
the remote, but the web
interface is available
The remote and the camera are
not using the same IR channel.
IR is switched off (Soft DIP
switch 3 down)
The remote's batteries are
dead.
30
Press the Camera Select 1 button on
the remote. Try the other Camera
Select buttons if necessary.
Turn IR on (System page, DIP
Switches tab). See Other Switch
Settings for more information.
Put new batteries in the remote.
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Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera
What is it doing?Possible causesCheck and correct
The camera responds to the
remote but the web interface is
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
not available.
The camera's web UI is
available but the camera does
not respond to commands sent
via RS-232 connection to the
OneLINK device.
The RS-232 cable to the
OneLINK device is not
connected, or is bad.
The camera's baud rate setting
doesn't match the settings on
the controlling device.
Connect a known good cable.
Check the baud rate setting at both
ends to be sure they match. The
camera's baud rate setting is available
on the System page in the web UI.
No H.264 video stream.Streaming is not enabled.Enable streaming: Streaming page in
the web interface.
The laser pointer is off-center in
the image area.
The laser pointer is out of
alignment.
Contact Vaddio Technical Support.
Operation, Storage, and Care
For smears or smudges on the product, wipe with a clean, soft cloth. Use a lens cleaner on the lens. Do not
use any abrasive chemicals.
Keep this device away from food and liquids.
Do not operate or store the device under any of the following conditions:
n Temperatures above 40°C (104°F) or below 0°C (32°F)
n High humidity, condensing or wet environments
n Inclement weather
n Severe vibration
n Lunar environments not pressurized and climate-controlled to Earth-normal
n Dry environments with an excess of static discharge
Do not attempt to take this product apart. There are no user-serviceable components inside.
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Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera
Compliance Statements and Declarations of Conformity
Camera assembly numbers 998-9968-001 and 998-9968-100:
Camera assembly numbers 998-9968-001 and 998-9968-100:
Class 1 Laser Product (IEC 60825-1:2014)
Produit Laser de la Classe 1 (IEC 60825-1:2014)
Klass 1 Laserprodukt (IEC 60825-1:2014)
Camera assembly number 998-9968-000 only:
This product contains a Class 3 laser.
All camera assemblies
Compliance testing was performed to the following regulations:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15, Subpart B, of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause
interference, and (2) This device must accept any interference including interference that
may cause undesired operation of the device.
Changes or modifications not expressly approved by Vaddio can affect emission
compliance and could void the user’s authority to operate this equipment.
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Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera
ICES-003 Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada.
European Compliance
This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions
and Immunity and meets the requirements for a Class A digital device. In a domestic environment this
product may cause radio interference in which case the user may be required to take adequate measures.
Camera assembly numbers 998-9968-001 and 998-9968-100:
IEC 60950-1: 2005 (2nd Edition); Am 1: 2009 + Am 2: 2013
Camera assembly numbers 998-9968-001 and 998-9968-100:
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2:
2013
Camera assembly numbers 998-9968-001 and 998-9968-100:
IEC 60825-1: 2014 (3rd Edition)
Camera assembly number 998-9968-000 only: This product has not been evaluated for compliance with
CE safety requirements.
Voltage Dips, Interrupts and
Fluctuations
Voltage Dips, Interrupts and
Fluctuations
Safety
Safety
Safety
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Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera
Warranty Information
See Vaddio Warranty, Service and Return Policies posted on support.vaddio.com for complete details.
Hardware* warranty: Two (2) year limited warranty on all parts and labor for Vaddio manufactured
products.Vaddio warrants its manufactured products against defects in materials and workmanship for a
period of two years from the day of purchase, to the original purchaser, if Vaddio receives notice of such
defects during the warranty.Vaddio, at its option, will repair or replace products that prove to be
defective.Vaddio manufactures its hardware products from parts and components that are new or
equivalent to new in accordance with industry standard practices.
Exclusions:The above warranty shall not apply to defects resulting from improper or inadequate
maintenance by the customer, customers applied software or interfacing, unauthorized modifications or
misuse, mishandling, operation outside the normal environmental specifications for the product, use of the
incorrect power supply, modified power supply or improper site operation and maintenance.OEM and
special order products manufactured by other companies are excluded and are covered by the
manufacturer’s warranty.
Vaddio Customer Service:Vaddio will test, repair, or replace the product or products without charge if the
unit is under warranty. If the product is out of warranty, Vaddio will test then repair the product or
products.The cost of parts and labor charge will be estimated by a technician and confirmed by the
customer prior to repair.All components must be returned for testing as a complete unit.Vaddio will not
accept responsibility for shipment after it has left the premises.
Vaddio Technical Support:Vaddio technicians will determine and discuss with the customer the criteria
for repair costs and/or replacement. Vaddio Technical Support can be contacted by email at
support@vaddio.com or by phone at one of the phone numbers listed on support.vaddio.com.
Return Material Authorization (RMA) number:Before returning a product for repair or replacement
request an RMA from Vaddio’s technical support.Provide the technician with a return phone number, email address, shipping address, product serial numbers and original purchase order number.Describe the
reason for repairs or returns as well as the date of purchase. See the General RMA Terms and Procedures
section for more information. RMAs are valid for 30 days and will be issued to Vaddio dealers only.End
users must return products through Vaddio dealers. Include the assigned RMA number in all
correspondence with Vaddio.Write the assigned RMA number clearly on the shipping label of the box when
returning the product.All products returned for credit are subject to a restocking charge without
exception.Special order product are not returnable.
Voided varranty:The warranty does not apply if the original serial number has been removed or if the
product has been disassembled or damaged through misuse, accident, modifications, use of incorrect
power supply, use of a modified power supply or unauthorized repair.
Shipping and handling:Vaddio will not pay for inbound shipping transportation or insurance charges or
accept any responsibility for laws and ordinances from inbound transit.Vaddio will pay for outbound
shipping, transportation, and insurance charges for all items under warranty but will not assume
responsibility for loss and/or damage by the outbound freight carrier.If the return shipment appears
damaged, retain the original boxes and packing material for inspection by the carrier.Contact your carrier
immediately.
Products not under warranty: Payment arrangements are required before outbound shipment for all out of
warranty products.
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Index
A
admin login 13
changing 13
anatomy of the camera 2-3
auto iris 24
auto white balance 24
automatic NTP updating 12
B
backing up a configuration 18
backlight compensation 24
behavior on power-up 26
bit rate, constant or variable (IP streaming set-
web interface 9
chroma setting 24
cleaning 31
color settings 24
colors of the status light 4, 30
compatibility, browsers 7
configuration, saving or restoring 18
connector identification 2
constant bit rate (IP streaming setting) 14
custom CCU scenes 24
custom home position, setting 26
Vaddio is a brand of Milestone AV Technologies · www.vaddio.com · Phone 800.572.2011 /
+1.763.971.4400 · Fax +1.763.971.4464 · Email info@vaddio.com
Visit us at support.vaddio.com for firmware updates, specifications, drawings, manuals, technical support
information, and more. Vaddio, RoboSHOT, and OneLINKare trademarks or registered trademarks of
Milestone AV Technologies. HDBaseT™ and the HDBaseT Alliance logo are trademarks of the HDBaseT
Alliance. Exmor® is a trademark of Sony Corporation. All other brand names or marks are used for
identification purposes and are trademarks of their respective owners. In British Columbia, Milestone AV
Technologies ULC carries on business as MAVT Milestone AV Technologies ULC.