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Vaddio 999-8240-000, 999-8240-009, 999-8240-001 User Manual

Complete Manual for the
AV Bridge Mini
HD Audio/Video Encoder
Document 411-0029-30 Rev C
April 2019
Contents
Overview 1
Web Interface Cheat Sheets 10 System Administration Tasks 11
For Non-DHCP Environments: Configuring the Device with a Static IP Address for Initial
Installation 11
Changing the Device's Hostname 13
Optional For DHCP Environments:Changing from a DHCP Address to a Static IP Address 14
Setting System Time and Time Zone 15
Managing Access and Passwords 16
Enabling or Requiring HTTPS 17
Adding Room Information 18
Rebooting 19
Exporting and Importing Configuration Data 20
Updating the Firmware 22
Contacting Vaddio Technical Support 23
Viewing Diagnostic Logs 23 Performance and Behavior Settings 24
Configuring Audio Settings 24
Muting and Setting Volume 24 Microphone Adjustments 25 Speaker Adjustments 25 Synchronizing Audio with Video in the IP Stream 26 Routing Audio 27
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder
Setting Gain Between Input and Output (Crosspoint Gain) 28
Configuring Streaming Settings 29
Supported Input Resolutions and Frame Rates 29 Configuring USB Streaming 29 Set IP Streaming Video Settings 30 RTSP Streaming Settings 32 RTMP Streaming Settings 33 Stopping the IP Stream 34 Advanced: Changing MTU 34
Customizing Labels 35 Serial Command API 36
audio volume 37
audio mute 38
audio route 39
audio crosspoint-gain 40
streaming settings get 41
streaming ip enable 42
network ping 42
network settings get 43
system reboot 43
system factory-reset 44
version 44
history 45
help 45
exit 45 Specifications 46 Troubleshooting and Care 47
Power Issues 47
Network and Communication Issues 48
Restoring Factory Defaults 48
Operation, Storage, and Care 48 Compliance Statements and Declarations of Conformity 49
FCC Part 15 Compliance 49
ICES-003 Compliance 49
European Compliance 50 Warranty and Return Policy 51 Photo Credits 55 Index 56
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Overview

This guide provides information about the AV Bridge Mini HD audio/video encoder:
n 999-8240-000 AV Bridge Mini, North America n 999-8240-001 AV Bridge Mini, Europe/UK n 999-8240-009 AV Bridge Mini, Australia/New Zealand

About this Guide

This guide covers:
n Unpacking and installing the HD audio/video encoder n The HD audio/video encoder's physical features and user interfaces n Administration and configuration tasks n Serial API command reference n Specifications n Troubleshooting and maintenance n Warranty and compliance/conformity information
For your convenience, the information you need to install this product is also available in the smaller, stand­alone Installation Guide for the AV Bridge MiniHD Audio/Video Encoder, which covers unpacking, physical features, switch settings, installation, and initial power-up.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.

Features

n Bridges two audio sources and one HDMI camera or other video source into a soft-client conferencing
or IP streaming environment (RTSP or RTMP)
n Simultaneous USB 3.0 and IP streaming, video and audio n Delivers IP stream resolution up to 1080p/30 and USB stream resolution up to 1080p/60 n Accepts up to 2160p/30 from the camera or other video source n Audio mixer n Phantom power to microphones n Power over Ethernet (PoE)
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Unpacking the AV Bridge Mini

Make sure you received all the items you expected. Here is the packing list for the AV Bridge Mini.
North America:AV Bridge Mini, part number 999-8240-000
Europe and UK: AV Bridge Mini, part number 999-8240-001
Australia and New Zealand: AV Bridge Mini, part number 999-8240-009
n AV Bridge Mini n PoE+ power injector with AC cord set(s) n Half-rack mounting kit n 3-position Phoenix-style connectors (qty. 4) n Cat-5 cable, 6 ft (1.8 m) n USB 3.0 cable, type A to type B, 6 ft (1.8 m) n Quick Start Guide
Optional dual half-rack and under-table mounts are also available. Contact us if you can't find the mount you need.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

A Quick Look at the AV Bridge Mini

n IP Address button and indicator light:
o
Press to display the device's IP address in the USB stream. Press again to dismiss the IP address information.
o
Illuminated: Streams are displaying the IP address.
o
Off: Normal display.
n Power/Reset button and indicator light:
o
Press to reboot the device.
o
Illuminated: Normal operation.
o
Off: No power to the device.
o
Blinking: Error.
n Dimensionally enhanced puffy badge: We have spared no expense to provide a lovely, dimensionally
enhanced logo badge to elevate your visual experience. It's quite shiny. We hope you'll enjoy it.

Connector Panel

n Network/PoE – This port provides access to the web interface and powers the AV Bridge Mini. n USB 3.0 – Uncompressed video output with PCM audio for conferencing applications. n Audio I/O Line Out 1 and Line Out 2 – Far-end audio from conferencing application or as configured in
the audio matrix.
n Audio I/O Mic/Line In 1 and Mic/Line In 2 – Microphone or other audio inputs. Can be configured to
supply phantom power.
n HDMI – Video (and audio, if available)from the connected camera or other HDMI source. n RS-232 – Connect to an optional third-party control system.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Installation

This section covers how to install and connect the product. It also provides safety information and other guidance related to installing the product.
Note
This product is intended for installation and use only in environments where all RS-232 and PoE/PoE+ connections originate within the building.
Or in UL's preferred phrasing...
PoE-type networks connected to this equipment are for intra-building use only and should not be connected to lines that run outside the building in which this product is located.

Don’t Void Your Warranty!

Caution
This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate protective enclosure. Do not allow it to come into contact with any liquid.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these things happen, return it to Vaddio for safety and functional testing.

Cabling Notes

Use Cat-5e or better cable and standard RJ-45 connectors (568B termination). We recommend using high­quality connectors and a high-quality crimping tool.
Note
Do not use pass-through RJ-45 connectors. If they are crimped incorrectly, they can damage the connectors on the product, cause intermittent connections, and degrade signal quality. Physical damage to the connectors may void your warranty.
Intact – will make reliable contact with cable connector
Use Cat-5e or better cable. We recommend using high-quality connectors and a high-quality crimping tool. We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or placed close to
sources of electromagnetic interference such as power lines.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment damage and will void the warranty
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
Damaged – Bent contact fingers will NOT make reliable contact with cable connector
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Basic Connections

This diagram shows a basic installation.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

RS-232 Serial Communication Settings and Port Pin-outs

The RS-232 serial port (color-coded blue) on the back panel connects to a third-party controller.
RS-232 connector pin-out:
n Pin 1: Not used n Pin 2: Not used n Pin 3: Not used n Pin 4: Not used n Pin 5: Not used n Pin 6: GND n Pin 7: TXD (to RXD of camera) n Pin 8: RXD (from TXD of camera)
Communication parameters:
Parameter Value
Communication Speed 38400 bps
Start bits 1
Stop bits 1
Data bits 8
Parity None
Flow control None
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment damage and will void the warranty
Depending on the equipment connected to the RS-232 port, you may need a null-modem (crossover) cable.

Powering Up

Power up the AV Bridge Mini and the connected equipment at the same time, or power up the connected equipment before you power up the AV Bridge Mini.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Web Interface

The HD audio/video encoder provides a web interface to allow configuration via the IP network connection, using a browser. The web interface allows you to:
n Set idle session behavior and passwords n Manage network and streaming settings n Add identifying information to the web interface n Back up, reboot, reset, or update the device n View information about the device's firmware and current settings
You can access the web interface either through the network or from a computer connected directly to the network port.
When connected to a LAN that has a DHCP server, the HD audio/video encoder will get its IP address, gateway and routing information automatically and you will be able to browse to it. In the absence of a DHCP server, the device's default IP address is 169.254.1.1 and its subnet mask is 255.255.0.0.
If the LAN does not have a DHCP server, you will need to configure the device for your network, as it may default to the same IP address as other devices.

Getting the Device's IP Address

To see the AV Bridge Mini's current IP address, press the IP button on the front panel. The IP address and other network information is displayed on the USB and IP streams. Access the USB stream from the connected computer.

Compatible Web Browsers

Supported web browsers:
n Chrome® n Firefox® n Microsoft® Internet Explorer® n Safari®
Other browsers may also work.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

User Access

You can access the web interface using the device's IP address. If your network supports hostname resolution, you can configure the device with an easy-to-remember hostname and access the web interface using the hostname instead of the IP address.
Note
Only the operator's page is available with user or guest access.
Enter the IP address or hostname in your browser's address bar. (See Getting the Device's IP Address if you do not already know it.) If you use the hostname, you may need to enter http:// as a prefix to keep the browser from treating it as a search query.
If the system is configured for guest access, you will not need to log in. If a login is required, the username is user. Contact the system administrator if you do not know the
current password.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Admin Access

If no administrative controls (such as networking, security, or system pages) are available, you’re logged in at the user level, or guest access is enabled and you’re not logged in at all.
Use the menu access button to select the admin login. The default password is password. The admin has access to all pages of the web interface.
Note
For best security, Vaddio strongly recommends changing the default password(s). Using default passwords leaves the product vulnerable to tampering. See Managing Access and Passwords.
The admin account has access to system administration tasks and performance/behavior configuration tasks.
System administration tasks are on the following pages, listed in the lower portion of the left navigation panel:
n Networking page– Configure date and time settings, hostname, and IP addressing n Room Labels page – Information to display on the web interface screens, including the conference
room name and phone number and the in-house number for AV assistance.
n Help page– Tech support contact information and a link to the product information library on the Vaddio
website.
n Diagnostics page– View or download logs when troubleshooting issues. n Logout button– A graceful way to leave the web interface in a password-protected state.
Performance and behavior configuration tasks are on the following pages, listed in the upper portion of the left navigation panel:
n Audio page– Configure and adjust audio inputs and outputs; configure the audio matrix n Streaming page– Configure USBand IP streaming

Compact Menu View

By default, the navigation buttons display an icon and a text label. The web interface provides a compact view of the menu buttons along with the default view. The button at the bottom of the menu toggles between the two views.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Web Interface Cheat Sheets

Where to find the controls you need right now.
With admin access:
What do you need? Go to this page
Global audio mute/unmute Available from any page
All other audio functions Audio
Global video mute/unmute Available from any page
IP streaming and USB streaming settings Streaming
Passwords for admin and user accounts; guest access; Telnet access Security
Enable/disable session timeout Security
Hostname and network settings Networking
Time and date settings Networking
Reboot or factory reset System
Backup and restore operations System
Firmware update and current version System
Helpdesk phone number for end users Room Labels
Contact information for Vaddio helpdesk Help
Diagnostic log Diagnostics
Information about the device's location Room Labels
Standby Available from any page
Logout Available from any page
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

System Administration Tasks

Administrative tasks are on these pages of the web interface, shown in the lower portion of the left navigation panel:
n Networking – Network configuration, time zone and NTP server n Security – Passwords, guest access, other IT security-related settings n Room Labels – Helpful information to display in the web interface n System – Controls to reboot, export and import configuration data, and run
firmware updates
n Help – Contact information for Technical Support and a link to the
documentation for this product
n Diagnostics – Logs to help Technical Support troubleshoot issues
Note
Typically, you do not need to configure the device to work with connected Vaddio products; this is done automatically.
For Non-DHCP Environments: Configuring the Device with a Static IP Address for Initial Installation
NETWORKING PAGE
Caution
Consult your IT department before editing network settings. Errors in network configuration can make the device inaccessible from the network. Do not change DHCP/Static addressing, IP address, subnet mask, or gateway unless you are very familiar with the characteristics and configuration of the network where you install the device.
By default, the device is set to DHCP and you do not need to configure it with a static IP address.
However, if no DHCP server is available to automatically assign an address, the device will use the default IP address of 169.254.1.1. Other devices may default to the same IP address. If this is the case, you may need to follow this procedure.
If you install more than one device on a network that does not automatically assign IP addresses (a non­DHCP network), follow this procedure to prevent IP address conflicts.
Note
If the device is currently at an IP address other than 169.254.1.1, skip this section unless you are instructed to configure it with a static IP address.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder
To access the device's Networking page during installation (skip this procedure if the device has already been in service on this network):
1. Connect the device according to the connection diagram, but do not connect it to the network.
2. Connect the network port on the device to the network port on a computer. You may need a crossover cable.
3. Open a browser and access the device's web interface at http://169.254.1.1.
4. Log in as admin. The default password is password.
5. Navigate to the Networking page.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder
To configure the device with a specific static IP address:
1. Work with your IT department to determine the correct IP address, subnet mask, and gateway to assign.
2. On the Networking page, set IP Address to Static.
3. Enter the IP address, subnet mask, and gateway as directed by the IT staffer; then save your work.
The device is now ready to be connected to the network.

Changing the Device's Hostname

NETWORKING PAGE
If your network supports hostname resolution, you may find it convenient to change the device's hostname to something easy to remember. Work with your IT department to ensure that the new hostname conforms to the organization's naming conventions.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder
Optional For DHCP Environments:Changing from a DHCP Address to a Static IP Address
NETWORKING PAGE
In a network that assigns IP addresses automatically, the device's IP address may change from time to time. To keep this from happening, set the IP address to Static after the device has received an IP address. Do not change the IP address, subnet mask, or gateway.
You may wish to change the IP addresses of other connected equipment to static addresses as well. For all Vaddio products with web interfaces, this setting is on the Networking page.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Setting System Time and Time Zone

NETWORKING PAGE
Using automatic NTP updating ensures that the timestamps in the device's diagnostic log are accurate. Specifying your time zone may make it easier to match logged events with other actions and external events.
1. To make the time zone and NTP server editable, enable Automatic NTP Updating.
2. Select the desired time zone from the list.
3. Optional: Specify the NTP server to use. If you are not sure about this, use the default.
4. Save your changes.
5. To update the system time immediately, select Refresh. Otherwise, the time will update the next time the device contacts the NTP server.
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Complete Manual for the AV Bridge Mini HD Audio/VideoEncoder

Managing Access and Passwords

SECURITY PAGE
You can set up the appropriate level of security to conform to your organization's requirements.
Note
Consult your network security specialist before changing any of these settings.
Change a password – Select Edit Password for the appropriate account (user or admin) to open the Edit Password dialog box.
Idle session time-out – check the box labeled Automatically Expire Idle Sessions to automatically log you out of the web interface after 30 minutes without interaction.
Require a password for user access – clear the box labeled Allow Guest Access. (A password is always required for administrative access via the web interface or a Telnet session.)
Disable Telnet access – clear the box labeled Telnet Server Enabled.
Note For best security, Vaddio strongly recommends changing the user and admin passwords. Using
the default passwords leaves the product vulnerable to tampering.
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