Us robotics USR5660A Quick Installation Guide for Windows 95, 98, Me, 2000, and XP Operating Systems
56K PCI Faxmodem
Quick Installation Guide for
Windows 95, 98, Me, 2000, and XP
Operating Systems
English
Français
Model 5660A
Model 5660A-BP
Part Number R24.0484.00
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL
60173-5157
USA
No part of this documentation may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written
permission from U.S. Robotics Corporation.
U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in
the products and/or content of this document from time to time without obligation to provide
notification of such revision or change.
U.S. Robotics Corporation provides this documentation without warranty of any kind, either
implied or expressed, including, but not limited to, implied warranties of merchantability and
fitness for a particular purpose.
If there is any software on removable media described in this documentation, it is furnished
under a license agreement included with the product as a separate document, in the hard copy
documentation, or on the removable media in a directory file named LICENSE.TXT or
!LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be
provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software
described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at
private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS
252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is
provided with only such rights as are provided in U.S. Robotics standard commercial license for
the Software. Technical data is provided with limited rights only as provided in DFAR 252.2277015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or
deface any portion of any legend provided on any licensed program or documentation contained
in, or delivered to you in conjunction with, this User Guide.
Copyright © 2003 U.S. Robotics Corporation. All rights reserved.
U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation.
All other company and product names may be trademarks of the respective companies with
which they are associated.
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Installation Instructions
Prepare for installation.
CAUTION: To avoid the risk of electrical shock, make sure your computer and all
peripheral devices are turned off and unplugged. Disconnect all telephone cables from
any existing modems before opening the computer’s cover. Touch an unpainted metal
area of your computer’s case to ground yourself, which protects your equipment from
electrostatic discharge.
NOTE: U.S. Robotics recommends uninstalling any other modems that are installed in
your system and unplugging all telephone cords connected to these modems. Refer to
your previous modem's documentation for instructions.
Write your new U.S. Robotics modem's serial number in the box below. The serial number is
located on the white bar code sticker on the modem and on the modem's box. If you ever need to
call our Technical Support department, you will need this number, your Product ID Number, and
your Model Number to receive assistance.
Product ID Number Model Number Serial Number
USR5660A 5660A
USR5660A-BP 5660A-BP
Step 1: Physically install the modem in your computer.
Turn off your computer and all peripheral
devices. Unplug your computer and remove
the computer’s cover. Remove the expansion
slot cover at the back of an empty PCI
expansion slot. PCI slots are usually white in
color. The slot cover is on the back of your
computer and covers an opening on your
computer’s case. The slot cover could be
held in place with a screw or a clip.
Insert the modem into the PCI slot. You may
need to rock the modem back and forth while
pressing down firmly to properly seat the
modem in the PCI slot.
The modem’s metal bracket will cover the opening on the back of the computer. If applicable,
secure the modem with the screw or clip you removed. Replace the computer’s cover.
Step 2: Connect the modem to an analog phone line.
Plug one end of the provided phone cord into the jack on the modem labeled . Plug the other
end into an analog phone wall jack. When you are not using your modem, you can use a
telephone by plugging the telephone’s cord into the modem’s jack.
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CAUTION: The U.S. Robotics 56K PCI Faxmodem requires a standard analog telephone
line. Do not connect your modem to a digital telephone line. Digital lines are commonly
used in office buildings and hotels. If you are unsure whether your line is analog or
digital, ask your network administrator or your local telephone company.
Step 3: Install the modem drivers.
All Operating Systems
Reconnect your computer and peripherals and turn your computer on.
NOTE: If at any time during the installation you are prompted to select the location of
your installation drivers, the following is the correct location on the Installation CD-ROM
(assuming D: is your CD-ROM drive).
Windows Me/98/95 drivers - D:\
Windows XP/2000 drivers - D:\2000_XP
Windows 95
Insert the Ins tallation CD-ROM into your CD-ROM drive before Windows opens. You need to install
both the U.S. Robotics V.92 PCI Faxmodem Enumerator and the U.S. Robotics V.92 PCI
Faxmodem.
NOTE: If at any time during the installation you are prompted to select the location of
any installation files, the location of the files on the Installation CD-ROM is D:\ (assuming
D: is your CD-ROM drive).
When the New Hardware Found or Update Device Driver Wizard appears, follow the on-screen
instructions.
Windows 98
You need to install both the U.S. Robotics V.92 PCI Faxmodem Enumerator and the U.S. Robotics
V.92 PCI Faxmodem.
Log into Windows. Insert the Installation CD-ROM into your CD-ROM drive. When the Add New
Hardware Wizard appears click Next. Select Search for the best driver for your device
(Recommended) and click Next. Click Specify a location and type D:\ (If your CD-ROM drive uses
a different letter, type that letter in place of “D”). Click Next. When Windows locates the correct
drivers for the U.S. Robotics V.92 PCI Faxmodem Enumerator, click Next. When Windows is
finished installing the drivers, click Finish.
The wizard will then detect and report a search for drivers for U.S. Robotics V.92 PCI Faxmodem.
Click Next. Choose Search for the best driver for your device (Recommended) and click Next.
Click Specify a location and type D:\ (If your CD-ROM drive uses a different letter, type that letter
in place of “D”). Click Next. When Windows locates the correct drivers for the U.S. Robotics V.92
PCI Faxmodem, click Next. When Windows is finished installing the software, click Finish.
Windows Me
You need to install both the U.S. Robotics V.92 PCI Faxmodem Enumerator and the U.S. Robotics
V.92 PCI Faxmodem.
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Log into Windows. Insert the Installation CD-ROM into your CD-ROM drive. When the Add New
Hardware Wizard appears, select Specify the location of the driver (Advanced) and click Next.
Make sure that Removable Media (Floppy, CD-ROM...) is not selected. Click Specify a location
and type D:\ (If your CD-ROM drive uses a different letter, type that letter in place of “D”). Click
Next. When Windows locates the correct drivers for the U.S. Robotics V.92 PCI Faxmodem
Enumerator, click Next. When Windows is finished installing the drivers, click Finish.
The wizard will then detect and report a search for drivers for U.S. Robotics V.92 PCI Faxmodem.
Choose Specify the location of the driver (Advanced) and click Next. Click Specify a location and
type D:\ (If your CD-ROM drive uses a different letter, type that letter in place of “D”). Click Next.
When Windows locates the correct drivers for the U.S. Robotics V.92 PCI Faxmodem, click Next.
When Windows is finished installing the software, click Finish.
Windows 2000
Log into Windows. When the “Found New Hardware Wizard” screen appears, click Next then
insert the Installation CD-ROM into your CD-ROM drive. Select Search for a suitable driver for my
device (Recommended) and click Next. Click CD-ROM drives and click Next. When Windows
locates the correct drivers for the PCI Simple Communications Controller, click Next. Click Ye s to
continue if a “Digital Signature Not Found” screen appears*. When Windows is finished installing
the drivers, click Finish.
Windows XP
Log into Windows. When the Found New Hardware Wizard appears, insert your Installation CDROM into your CD-ROM drive. A “Hardware Installation” warning will appear*.
Anyway. When Windows is finished installing the software, click Finish.
* U.S. Robotics has thoroughly tested in conjunction with the supported hardware and has verified compatibility with Windows
2000/XP.
Click Continue
Software Installation
Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD-ROM window should
automatically appear.
If your Installation CD-ROM is already in the drive, and the Installation CD-ROM interface is not
displayed, eject and reinsert the Installation CD-ROM. If the CD-ROM interface still does not
appear, click Windows Start and then Run. Type D:\setup.exe in the “Run” dialog box. (If your CDROM drive uses a different letter, type that letter in place of “D.”)
Install the Instant Update software.
The Instant Update software automatically notifies you of any updates to your modem’s code.
To install the Instant Update software:
At the Installation CD-ROM interface, click Software, select U.S. Robotics Instant Update and
then click Install. Then follow the on-screen instructions to install the Instant Update
software.
Install the Internet Call Notification software.
Internet Call Notification enables the V.92 feature “Modem On Hold,” which allows your Internet
connection to be suspended when there is an inbound telephone call. If you are connecting to a
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service provider that supports V.92, you will receive a message informing you of an incoming call.
In addition, if you subscribe to Caller ID service, the number of the incoming call will be displayed
in the computer's message window. You will then have the option to accept the call or to ignore it.
If you choose to accept the call, another message will appear notifying you of the length of time
that the provider's system will wait on hold before the data connection is terminated. You can
then return to the connection when the call is completed without losing the connection.
If you are connecting to a server that does not support V.92, you will receive a message informing
you of an incoming call. You will then have the option to accept the call or to ignore it. If you
choose to accept the call, your data connection will be terminated.
To install the Internet Call Notification software:
At the Installation CD-ROM interface, click Software, Internet Call Notification, and then
Install. Follow the on-screen instructions to complete the installation of the software.
Register your modem.
When you register your modem online, U.S. Robotics will use your information to:
• Enable your warranty.
• Inform you of future product support notices, alerts, and changes to our support offerings.
• Invite you to participate in market research, new product definition studies, and beta test
programs.
• Invite you to participate in promotional campaigns.
We respect our customers’ privacy. U.S. Robotics will not sell or provide any personal information
that identifies you or any individual to any outside source.
To register your modem:
Connect to your Internet service provider. At the Installation CD-ROM interface, click Support
and then click Registration and Warranty. Click the link to register your modem. You can also
register your modem online at
http://www.usr.com/productreg
Uninstallation Instructions
Step 1: Uninstall the modem drivers.
Windows 95/98/Me
• Click Windows Start, Settings, and then Control Panel.
• Double-click Add/Remove Programs.
• Select U.S. Robotics V.92 PCI Faxmodem and click Add/Remove.
• Click Yes .
• Click OK.
Windows 2000
• Click Windows Start, Settings, and then Control Panel.
• Double-click Add/Remove Programs.
• Select U.S. Robotics V.92 PCI Faxmodem and click Change/Remove.
• Click Close.
Windows XP
• Click Windows Start and then Control Panel.
• Double-click Add or Remove Programs.
• Select U.S. Robotics V.92 PCI Faxmodem.
• Click Change/Remove.
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• Click Close.
Step 2: Finish removing the modem from the computer.
CAUTION: To avoid the risk of electrical shock, make sure your computer and all
peripheral devices are turned off and unplugged. Disconnect all telephone cables from
any existing modems before opening the computer’s cover. Touch an unpainted metal
area of your computer’s case to ground yourself, which protects your equipment from
electrostatic discharge.
Turn off your computer and all peripheral devices. Unplug your computer and disconnect all
telephone cables from any modems. Remove the computer’s cover. Remove the modem from the
PCI expansion slot.
Troubleshooting
If you have any difficulty with your modem, first make sure that it was
installed correctly.
1. Make sure that your modem is physically installed correctly in your computer. With your
computer turned off, you will need to press the modem in firmly so that it is seated properly
in its slot. When the modem is installed correctly, you will no longer see any part of the gold
edge. See Step 1 in this guide for complete instructions. If your modem still does not work,
turn off your computer, remove the modem, and reinstall it in another PCI slot.
2. Next, make sure that the drivers have been installed correctly. Follow the instructions for
your operating system:
Windows 95/98/Me
Click Windows Start, Settings, and then Control Panel. Double-click the System icon. Click the
the Device Manager tab. Click to expand HSFMODEM. You should see U.S. Robotics V.92 PCI
Faxmodem Enumerator listed. Click to expand Modem or Modems. You should see U.S. Robotics
V.92 PCI Faxmodem listed. This means that the installation was a success. If your modem is not
listed, shut down and restart your computer. If it is still not listed, go to the next Troubleshooting
category in this guide, “My computer isn’t recognizing my modem,” or uninstall your modem and
reinstall it.
Windows 2000
Click Windows Start, Settings, and then Control Panel. Double-click System. Click the Hardware
tab and then the Device Manager button. Click to expand Modems. You should see U.S. Robotics
V.92 PCI Faxmodem listed. This means that the installation was a success. If your modem is not
listed, shut down and restart your computer. If it is still not listed, go to the next Troubleshooting
category in this guide, “My computer isn’t recognizing my modem,” or uninstall your modem and
reinstall it.
Windows XP
Click Windows Start and then Control Panel. Double-click System. If you do not see the System
icon, make sure you are in Classic View. Click Switch to Classic View on the upper left side of the
window. Click the Hardware tab and then the Device Manager button. Click to expand Modems.
You should see U.S. Robotics V.92 PCI Faxmodem listed. This means that the installation was a
success. If your modem is not listed, shut down and restart your computer. If it is still not listed,
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go to the next Troubleshooting category in this guide, “My computer isn’t recognizing my
modem,” or uninstall your modem and reinstall it.
My computer isn’t recognizing my modem.
If Plug and Play fails to find the modem as new hardware, you need to check the following:
• With your computer turned off, confirm that the modem is firmly seated in the PCI slot. The
modem should sit evenly in the slot with no part of the gold edge showing.
• With your computer turned off, try installing the modem in another PCI slot.
• Check your computer manual to make sure that the PCI slot is configured properly.
My modem seemed to install correctly but doesn’t work or is performing
erratically.
Possible solution:
Hardware resources are not properly assigned to your modem. Although PCI devices can share
IRQs, there are devices on the market which do not share IRQs properly. If the modem has been
assigned to an IRQ with one of these devices, the modem may perform erratically.
Windows 95/98/Me
Right-click the My Computer icon on your desktop. Click Properties and then click the Device
Manager tab. In the list of devices, double-click the Modem or Modems category. Look for your
modem’s description. If a yellow exclamation point appears over your modem’s description, your
modem is in conflict with another device.
• With your computer turned off, try installing the modem in another PCI slot.
• Check your computer manual to make sure that the PCI slot is configured properly.
• If an available IRQ does not exist, you may need to remove, disable, or relocate another
device. Refer to that device’s documentation for more information about removing,
disabling, or relocating it.
Windows 2000
Right-click the My Computer icon on your desktop. Click Properties, click the Hardware tab, then
click Device Manager. In the list of devices, double-click the Modems category. Look for your
modem’s description. If a yellow exclamation point appears over the modem’s description, your
modem is in conflict with another device.
• With your computer turned off, try installing the modem in another PCI slot.
• Check your computer manual to make sure that the PCI slot is configured properly.
• If an available IRQ does not exist, you may need to remove, disable, or relocate another
device. Refer to that device’s documentation for more information about removing,
disabling, or relocating it.
Windows XP
Click Windows Start and then Control Panel. Double-click System. If you do not see the System
icon, make sure you are in Classic View. Click Switch to Classic View on the upper left side of the
window. Click the Hardware tab and then the Device Manager button. Click to expand Modems.
You should see U.S. Robotics V.92 PCI Faxmodem listed. If a yellow exclamation point appears
over the modem’s description, your modem is in conflict with another device.
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