Us robotics USR5610B Installation Guide

56K* Performance Pro Modem

Installation Guide

Windows XP, 2000, NT, Me, 98, 95, and Linux

Operating Systems

part number R24.0208.00

Before You Begin

Before you begin, we recommend you uninstall any
other modems you have in your system and unplug
all telephone lines connected to these modems.
Refer to your old modem’s documentation for
instructions. If you have an older U.S. Robotics
modem, see the “Uninstalling a U.S. Robotics
Modem” chapter in the manual that came with your
older modem.

Write the new U.S. Robotics modem’s serial number
in the box below. The serial number is located on the
white bar code sticker on the modem and on the
modem’s box.

NOTE: It is very important that you have your serial
number written down for future reference. If you
ever need to call our Technical Support department,
you will need this number to receive assistance.

Step 1

Insert the modem into the
empty PCI expansion slot.

Turn off and unplug your computer and all
peripherals. Remove the computer’s cover. (If you do
not know how to do this, refer to your
computer’s documentation.)

CAUTION: To avoid risk of electrical shock, make sure
your computer and all peripheral devices are turned
off and unplugged from electrical outlets and that
any telephone cables have been removed from
existing modems and their wall jacks.

Remove the expansion slot cover at the back of an
empty PCI expansion slot. PCI slots are 3.5 inches
long and are usually white plastic lined with metal.
The slot cover is on the back of the computer and
covers an opening on the computer’s case. Most slot
covers are held in place with a screw. Insert the
modem, gold edge first, into the slot. You will need to
press the modem in firmly so that it is seated
properly in its slot. When the modem is installed
correctly, you will no longer see any part of the gold
edge. The modem’s metal bracket will cover the
opening on the back of the computer. Secure the
modem with the screw you removed. Replace the
computer’s cover. Reconnect and turn on
all peripherals.

PCI expansion slot

ISA expansion slot

2.

Step 2

Install the modem drivers.

NOTE: If at any time during the installation you are
prompted to select the location of your installation
drivers, the following are the correct locations on the
Installation CD (assuming D: is your CD-ROM drive).

Windows XP/2000/Me/98/95 drivers: D:\Drivers
Windows NT4 drivers: D:\Drivers\WinNT4

NOTE: Windows XP/2000/NT/Me users must be
logged in using an account with administrative
privileges before attempting to install the modem
drivers. Windows XP home users have administrative
privileges by default.

Windows XP Users: Control Panel: Category View
Turn on your computer. Insert your Installation CD
into your CD-ROM drive before you log in or Windows
opens. Click Windows Start, Control Panel, Network
and Internet Connections. Click Phone and Modem
Options. Select the Modems tab. Click Properties.
Select Driver tab. Click Update Driver. Select Install
from a list or specific location (Advanced) and click
Next. Select Don’t search. I will choose the driver to
install and click Next. Select Have Disk. Click Browse
and select your CD drive. Double-click Drivers and
select the driver most appropriate to your modem.
Click Next. Click Finish to complete the installation.

Control Panel: Classic View
Turn on your computer. Insert your Installation CD
into your CD-ROM drive before you log in. Click
Windows Start, Control Panel. Double-click Phone
and Modem Options. Select Modems tab. Click
Properties. Select Driver tab. Click Update Driver.

Windows 2000 Users

Turn on your computer. Insert your Installation CD
into your CD-ROM drive before you log in. When the
Found New Hardware screen appears, click Next.
Select Search for a suitable driver for my device
(recommended). Click Next. Select CD-ROM drives .
Click Next. A Digital Signature Not Found message
may appear.* Click Yes. Click Finish to complete
the installation.

driver available.

Windows NT Users

Turn on your computer. Insert your Installation CD into
your CD-ROM drive before you log in. Double-click the
My Computer icon. Right-click on the icon for your CD­ROM drive and select Explore. Double-click the
Drivers\WinNT4 folder. Double-click Setup. This will
start the Modem Setup Wizard. When the Modem
Setup screen appears, click Install. When the
installation is complete, you will be asked if you want
to restart your computer. Click Yes.

Windows Me Users

Turn on your computer. Insert your Installation CD into
your CD-ROM drive before Windows opens. When the
Add New Hardware Wizard appears, select Automatic
search for a better driver
(Recommended), and click Next. Click Finish to
complete the installation.

Windows 98 Users

Turn on your computer. Insert your Installation CD into
your CD-ROM drive before Windows opens. When the
Add New Hardware Wizard appears, click Next. Select
Search for the best driver for your device
(Recommended), and click Next. Select Specify a

3.

location and click Browse. Double-click your CD-ROM
drive and select Drivers. Click OK. Click Next. When
the driver is found, click Next. Click Finish to complete
the installation.

Windows 95 Users

Turn on your computer. Insert your Installation CD into
your CD-ROM drive before Windows opens. When the
Add New Hardware Wizard appears, click Next. If the
Wizard is unable to locate the driver, click Other
Locations. Click Browse and select your CD drive.
Select Drivers and click OK. Click OK on the Select
Other Location window. Click Finish. At this point you
may get an Insert Disk notice. Click OK. The Copying
Files screen will open. Click Browse and select your
CD-ROM drive. Double-click Drivers. Click OK. The
Copying Files screen will appear again. Click OK to
complete the installation.

Linux 2.3 and Higher Users

NOTE: All 2.3 and higher Linux kernels contain the
U.S. Robotics Linux modem drivers. Installation of the
modem under this kernel is fully automatic provided
your kernel has the Plug and Play module
enabled (default).

Step 3

Connect the modem to an
analog phone line.

Plug one end of the phone cord into the jack on
the modem labeled and plug the other end
into an analog phone wall jack.

When you are not using the modem, you can use a
telephone by plugging the telephone’s cord into
the modem’s jack.

Step 4

Verify that the modem is
properly installed.

If you have Windows XP

Category View: Click Windows Start, and click Control
Panel. Click Network and Internet Connections, Phone
and Modem Options, and then click the Modems tab.
You should see a description of your modem and a
COM port setting. Click Modem, highlight the
description of your new modem, and click Properties .
Click the Diagnostics tab. Click the Query Modem
button. You should see a series of commands and
responses from the modem. This means that the
installation was a success. If your modem is not listed
and/or you do not see a series of commands and
responses, make sure that your internal modem is
physically installed correctly in your computer. With
power off, press the modem in firmly so that it is
seated properly in its slot. When the modem is
installed correctly, you will no longer see any part of
the gold edge. If your modem still does not work, you
may need to remove it and reinstall it in another
available PCI slot. Shut down and restart your PC.
Check your modem again using Control Panel as
described previously.

4.

Classic View: Click Windows Start, and click Control
Panel. Click Network and Internet Connections, Phone
and Modem Options, and then click the Modems tab.
You should see a description of your modem and a
COM port setting. Click Modem, highlight the
description of your new modem, and click Properties .
Click the Diagnostics tab. Click the Query Modem
button. You should see a series of commands and
responses from the modem. This means that the
installation was a success. If your modem is not listed
and/or you do not see a series of commands and
responses, make sure that your internal modem is
physically installed correctly in your computer. With
power off, press the modem in firmly so that it is
seated properly in its slot. When the modem is
installed correctly, you will no longer see any part of
the gold edge. If your modem still does not work, you
may need to remove it and reinstall it in another
available PCI slot. Shut down and restart your PC.
Check your modem again using Control Panel as
described previously.

If you have Windows 2000

Click Windows Start, Settings, and then Control Panel .
Double-click the Phone and Modem Options icon. Click
the Modems tab. Make sure that the correct modem is
highlighted. Click the Properties button. Click the
Diagnostics tab. Click the Query Modem button. You
should see a series of commands and responses from
the modem. This means that the installation was a
success. If your modem is not listed and/or you do not
see a series of commands and responses, make sure
that your internal modem is physically installed
correctly in your computer. With power off, press the
modem in firmly so that it is seated properly in its slot.
When the modem is installed correctly, you will no
longer see any part of the gold edge. If your modem
still does not work, you may need to remove it and
reinstall it in another available PCI slot. Shut down and
restart your PC. Check your modem again using Control
Panel as described previously.

5.

If you have Windows NT

Click Windows Start, Settings, and then Control Panel .
Double-click the Modems icon. In the Modems
Properties screen, you should see a description for
your modem. If your modem is not listed, make sure
that your internal modem is physically installed
correctly in your computer. With power off, press the
modem in firmly so that it is seated properly in its slot.
When the modem is installed correctly, you will no
longer see any part of the gold edge. If your modem
still does not work, you may need to remove it and
reinstall it in another available PCI slot. Shut down
and restart your PC. Check your modem again using
Control Panel as described previously. Check for
hardware conflicts by clicking Windows Start,
Programs, Administrative Tools (Common), Windows
NT Diagnostics. Select the Resources tab.

If you have Windows Me/98/95

Click Windows Start, Settings, and then Control Panel .
Double-click the Modems icon. In the Modems
Properties screen, you should see a description for
your modem. Click the Diagnostics tab. Make sure
that the correct COM Port (modem) is highlighted.
Click the More Info button. You should see a series of
commands and responses from the modem. This
means that the installation was a success. If your
modem is not listed and/or you do not see a series of
commands and responses, make sure that your
internal modem is physically installed correctly in your
computer. With power off, press the modem in firmly
so that it is seated properly in its slot. When the
modem is installed correctly, you will no longer see
any part of the gold edge. If your modem still does
not work, you may need to remove it and reinstall it in
another available slot. Shut down and restart your PC.
Check your modem again using the Control Panel as
described previously.