Us robotics PCI Voice Faxmodem Installation Guide For Windows

Verify that the modem is

properly installed.

READ

FIRST!

PCI Voice Faxmodem

Installation Guide

For Windows

Insert the modem into the

empty PCI expansion slot.

Insert the modem, gold edge first, into the slot. The modem should fit snugly into the slot. The modem’s metal bracket will cover the opening on the back of the computer. Secure the modem with the screw you removed in step 1. Replace the computer’s cover. Reconnect and turn on all peripherals.

Install the modem drivers.

If you have Windows 95:If you have Windows 95:

If you have Windows 95:

If you have Windows 95:If you have Windows 95: Turn your computer on. When the “Update Device Driver Wizard” screen appears, insert your driver diskette into

When your desktop returns, verify that your modem is properly installed. Click , point to , and click . Double-click the icon. When the “Modems Properties” screen appears, you should see a description of your modem. Click the description of your modem and then click the

tab. Write down the COM port to which your modem is assigned (for example, ) in the box below. Click . The modem’s command set should appear in the box. Click

then click .

COM Port:

Your Modem Description

Here

Your Modem Description Here

ModemsModems

Modems

ModemsModems

part number 1.024.1855

Prepare for installation.

NOTE: Before you begin, we recommend you uninstall

any other modems you have in your system. Refer to your modem’s documentation for instructions. If you have an older U.S. Robotics modem, see the “Uninstalling a U.S. Robotics Modem” chapter in your manual.

Write the modem’s serial number in the box below. The serial number is located on the white bar code sticker on the modem and on the modem’s box.

Shut down Windows. Turn off and unplug your computer and all peripherals. Remove the computer’s cover.

CAUTION: To avoid risk of electrical shock, make

sure your computer and all peripheral devices are turned off and unplugged from electrical outlets.

Unscrew and remove the expansion slot cover at the back of an empty PCI expansion slot. The slot cover is located on the back of the computer and covers an opening on the computer case. The opening lines up with the slot (inside the computer) which is usually white plastic lined with metal.

expansion slot cover

Connect the modem to an

Plug one end of the provided phone cord into the jack on the modem labeled and plug the other end into an analog phone wall jack. Plug your microphone into

the modem’s jack labeled . Plug your speakers into the jack labeled .

WARNING:

phone lines. The modem will be damaged if you use a digital phone line. Call your phone company if you are unsure which type of line you have.

When you are not using the modem, you can use a telephone on the modem’s phone line. Plug the telephone’s cord into the modem’s jack labeled .

analog phone line.

Many offices and some homes have digital

your 3.5 inch drive and click . When you see a window indicating that the drivers have been found, click

. If you see a screen telling you to insert the

diskette which is already in the drive, click , type in the location of your 3.5 inch drive (usually a:\) in the

“Copying Files” screen, and click . You will be prompted to repeat this process to install the voice driver

files.

If you have Windows 98:If you have Windows 98:

If you have Windows 98:

If you have Windows 98:If you have Windows 98: Turn your computer on. When the “Add New Hardware Wizard” screen appears, insert your driver diskette into

your 3.5 inch drive and click . Select “Search for the best driver for your device” and click . Put a

check in the box next to “Floppy disk drives.” If the location of your 3.5 inch drive is not a:\ change it on the bottom

section of this screen. Click . You will be prompted to repeat this process to install the voice driver

files.

If you have Windows NT:If you have Windows NT:

If you have Windows NT:

If you have Windows NT:If you have Windows NT: Turn your computer on. Insert your before you log in. Double-click the My Computer icon. Right-click the click the folder called “005690,” then double-click the folder called “005690nt.” Double-click the When the “Modem Setup” screen appears, click When you see the

that should be assigned to your modem. Click . When the “System Settings Change” window appears, click

Connections

ResourcesResources

Resources tab, select the COM port

ResourcesResources

to restart your computer.

icon. Click

Connections

xplorxplor

xplor

e. Double-

xplorxplor

SetupSetup

Setup icon.

SetupSetup

CD right

InstallInstall

Install.

InstallInstall

Install the

Eject the Connections then reinsert it into the drive. The CD’s installation utility should start automatically. If it does not, click

D:\setup.exe and then click . If your CD-ROM drive uses a different letter, type that letter in place of “D”.

The Setup Wizard on the CD guides you through installing the Connections program group and registering your modem. For instructions on how to install software from the CD, see the “Software Installation” chapter in the electronic User’s Guide & Reference on the CD.

and then click . In the box, type

Connections

CD from your CD-ROM drive and

CD and

PCI expansion slot

ISA expansion slot

to the external speaker

to the microphone

For troubleshooting help or to find out how to contact technical support, see the “Support Resources” section on the other side of this map.

*IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), this modem is capable of 56 Kbps downloads. However, the download speeds you experience may lower due to varying line conditions and other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line compatible with the V.90 standard, and an Internet provider or corporate host site compatible with the V.90 standard is necessary for these high-speed downloads.

Copyright ©1998 3Com Corporation or its subsidiaries. All rights reserved. 3Com, the 3Com logo and U.S. Robotics are registered trademarks; trademark of Microsoft Corp. All other trademarks are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies.

Connections

is a trademark of 3Com Corporation or its subsidiaries. Windows is a registered

Troubleshooting

Windows® 95 Users Read This First!

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1. Click Windows

ControlControl

Control

ControlControl

PanelPanel

Panel.

PanelPanel

2. Double-click the

3. Click the

DiagnosticsDiagnostics

Diagnostics tab.

DiagnosticsDiagnostics

t, point to

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ModemsModems

Modems icon.

ModemsModems

4. Click the COM port that your modem is assigned to so that it

is highlighted.

If you do not see your modem on this screen, you need to exit

out of the

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odems Prodems Pr

odems Pr

odems Prodems Pr

Shut DownShut Down

Shut Down

Shut DownShut Down

and then click

operoper

oper

operoper

, select the

. When your computer has shut down, turn it

off and unplug it from its power outlet. Uninstall the modem from the computer. If it is an external, unplug its serial cable from the computer’s COM port. If it is an internal, unplug the phone line and your telephone from the modem’s PHONE and TELCO jacks and then remove the computer’s case and remove the modem from its slot. Reinstall the modem using the instructions in the electronic Installation Guide on the included CD, this time using a different slot for your internal modem or a different COM port for your external modem.

oror

5. Click

commands. Click

e Infoe Info

e Info. Y ou should see a list of the modem’ s A TI

oror

e Infoe Info

OKOK

OK and exit out of all open screens.

OKOK

If the A TI commands do not appear, continue reading to troubleshoot your modem.

Problem: The computer or software will not recognize the modem.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou may have an IRQ conflict. Uninstall your modem using the instructions in the manual on your

Connections

using the instructions on the front of this map.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

If you are using an external modem, make sure the modem is plugged in and turned on. Use only the power adapter included with the modem. The CS light on the front panel should be illuminated. (An internal modem should turn on automatically when the computer is turned on.)

ossible solution:ossible solution:

ossible solution:

ossible solution:ossible solution:

Y ou may not be entering modem commands in the proper manner. T ype in all upper case (A T) or all lower case (at).

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

If you are using an external modem, the COM port may not be enabled. Refer to your computer’s manual for information about enabling COM ports (usually involves altering the bios settings, motherboard jumpers, and the operating system).

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou may be using the wrong serial cable with your external faxmodem. Make sure you are using an RS-232 modem cable. Y ou will need to make sure you are using a 25-pin male to 25-pin female if your COM port is a 25pin port, or a 25-pin male to 9-pin female if your COM port is a 9-pin port.

Problem: The modem won’t go off hook to dial or doesn’t answer the phone.

Possible solutionPossible solution

Possible solution

Possible solutionPossible solution

If you have an external modem, you may be using the wrong power adapter for your modem. Use only the power adapter that came with your modem.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou may have plugged your modem’s phone cord into a digital line. Plugging your modem’s phone cord into a digital phone line can damage the modem. Call your phone company if you are unsure whether or not your phone line is digital.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou may have plugged your modem’s phone cord into the wrong jack on the modem. Make sure the phone cord is plugged into a jack labeled with the

word TELCO (marked with on the underside of external modems).

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou might have a bad phone cord connection to your modem. The phone cord should be plugged into the TELCO jack on the modem (marked with

on externals) and the wall phone jack. The phone cord should be no

longer than 12 feet in length. Use the phone cord included in your modem’s box if possible.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack. Y ou may have a poor line connection. Place the call again. Calls are routed differently each time. T o verify a valid phone connection, enter your communication software’s terminal mode and dial the 3Com BBS: 847 262 6000

If you must dial a number (such as “9”) to reach an outside line, type that

number right after

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

TDTTDT

TDT

TDTTDT

If you have voice mail, your dial tone may be altered because messages are waiting. Answer your voice mail to restore your normal dial tone.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y our software may not have auto answer enabled. Enable the auto answer feature. In your communication software’s terminal mode, type (A TS”zero”=1) and press

ENTERENTER

ENTER.

ENTERENTER

You need to enable auto answer before every session unless you alter your software’s initialization string to permanently enable auto answer.

SettingsSettings

Settings, and click

SettingsSettings

tietie

tie

screen by clicking

tietie

Shut down the computShut down the comput

Shut down the comput

Shut down the computShut down the comput

CD. Reinstall your modem

CancelCancel

Cancel

CancelCancel

er?er?

er?

er?er?

ATSATS

ATS0

ATSATS

. Click

option,

=1=1

Problem: Both modems sound like they exchange carrier signals, but fail to establish a connection.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou may have a poor line connection. Place the call again. Calls are routed differently each time. T o verify a valid phone connection, enter your communication software’s terminal mode and dial the 3Com BBS: 847 262 6000

If you must dial a number (such as “9”) to reach an outside line, type

that number right after

TDTTDT

TDT

TDTTDT

Problem: Your 56K modem cannot achieve a 56K Internet connection.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

V .90 supports speeds of up to 56K. Due to phone line restrictions, you will achieve a lower connection; this does not mean you have not achieved a V .90 connection. Our research shows that the vast majority of telephone lines in North America support 56K connections. However, due to unusual or old telephone line configurations, some users will not be able to take full advantage of this technology .

It is important to remember that your line conditions may change, so you may be able to make faster connections in the future. T o make sure that you can use 56K technology , perform the following tests:

1. First, make sure your modem supports V .90. Y ou can verify that your modem supports V .90 by opening a terminal application (RapidComm, HyperT erminal, ZT erm, etc.) typing ati7 and pressing ENTER. If the Options line has V .90 listed, then your modem supports 3Com 56K technology .

2. Make sure that the number you’re dialing is an actual V .90 server. Some ISPs may have a mixture of V .90 and non-V .90 servers. Y ou can check this by contacting your ISP and asking them about 56K technology or V .90 availability .

3. If it is a V .90 server , you may want to try calling it a few more times. Remember, the phone company routes each call in a different fashion each time you place a call. For testing purposes, you may want to call into the 3Com BBS at 847262-6000, which has V .90 servers attached to it.

4. If you are able to connect at V.90 speeds on the 3Com BBS, there may be something between you and your ISP that is preventing a V .90 connection from being negotiated. Y ou may want to contact your ISP and see if they have received similar reports from other customers.

5. If you do not make a V .90 connection to our BBS, your line might not be capable of supporting V .90 speeds. If that’s the case, then see the next item in this list.

6. If you are experiencing consistent problems with V.90 connections (i.e., not making a high speed connection, abrupt disconnections, etc.), you can call 3Com T echnical Support for U.S. Robotics modems at 847 262 5151.

Problem: Errors are constantly occurring in your V.17 fax transmisions.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y our modem initialization string may be insufficient for fax transmissions. In terminal mode, type the following initialization string:

AT&F&H3&I2&R2S7=90AT&F&H3&I2&R2S7=90

AT&F&H3&I2&R2S7=90 and then press

AT&F&H3&I2&R2S7=90AT&F&H3&I2&R2S7=90

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

ENTERENTER

ENTER.

ENTERENTER

Y our baud rate may be set too high. In your communications software, lower the baud rate to 9600, 7200, or 4800.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y ou may be trying to fax a compressed file. Decompress the file using the application with which it was compressed. Then open it with the application with which it was created. Select your fax software as the printer and then print the file.

Problem: Your communications software fails to initialize the modem.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Y our software’s port settings may be incorrect. Make sure the software’s port settings match those for your modem.

If you have an older version of RapidComm on your system, you must uninstall the older version before installing the most recent version (contained on the Connections CD-ROM that comes with your new modem). Otherwise, system conflicts may hamper RapidComm’s ability to work properly .

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

If you have a Winmodem, check with the software’s manufacturer to determine whether or not the software is fully Windows-based. Some software runs in Windows but has DOS components. Such software will not work with Winmodems.

Problem: Plug and Play does not detect your modem. You’ve installed the modem and Windows has restarted, but you see only your normal desktop. You do not see any screens indicating new hardware has been detected.

Possible solution:Possible solution:

Possible solution:

Possible solution:Possible solution:

The Plug and Play installation was not successful. Try the following:

1. Click Windows 95

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t and click

Shut DownShut Down

Shut Down.

Shut DownShut Down

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2. When asked if you wish to shut down your computer,

click

3. When Windows 95 indicates that it is safe to turn off

your computer, turn it of f.

ait 15 seait 15 se

ait 15 se

ait 15 seait 15 se

condsconds

conds before turning the computer back on.

condsconds

5. Windows 95 may detect your modem upon this restart

even if it did not detect the modem during the initial installation.

• If you see screens indicating Windows 95 had detected new hardware, follow the on-screen instruction to install the modem.

• If you do not see the new hardware screens, continue with step 6.

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6. Click Windows 95

7. Point to

8. Click

SettingsSettings

Settings.

SettingsSettings

Control PanelControl Panel

Control Panel.

Control PanelControl Panel

9. Double-click the

10. Click the

Device ManagerDevice Manager

Device Manager tab on the “System Proper-

Device ManagerDevice Manager

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SystemSystem

System icon.

SystemSystem

ties” screen.

11. Look for “Other Devices” or “Unknown Devices” in the list that appears:

• If you do not see either of these options in the list, please see the “Support Resources” section below.

• If you do see one of these options, double-click the option and continue with step 12.

12. If the description that appears matches the modem you are trying to install, click the

RemoveRemove

Remove button. If it does

RemoveRemove

not, please see the “Support Resources” section below.

13. Click

OKOK

OK when Windows asks if you wish to remove the

OKOK

device.

14. Restart the computer and continue with the on-screen instructions. If the computer does not detect the modem after this second restart, please see the “Support Resources” section below for additional help.

_______________________________________________________

Support Resources

If you have not fixed a problem after trying the suggestions in the “Troubleshooting” section, you can receive additional help via one of these convenient resources:

The 3Com BBS

The BBS gives you access to customer and technical support documents and hundreds of helpful files and tips to help simplify using your modem.T o connect to the 3Com Bulletin Board System, follow these steps:

1. Start your fax/data communications software. The software settings for the BBS are:

• ANSI terminal emulation

• Data Bits: 8

• Parity: None

• Stop Bits: 1

2. Put the software in terminal mode.

3. Type the BBS’ s number: 847 262 6000

If this is your first time connecting to our BBS, you will be asked to enter your name, create a password of your choice, and to fill out a questionnaire.

When you are ready to leave the BBS, type G (for “good-bye”) from the main menu.

Internet FTP

Provides a free library containing the same files as the BBS site. FTP

ftp.usr.comftp.usr.com

ftp.usr.com.

ftp.usr.comftp.usr.com

Internet on Demand

Provides automatic technical support through a library containing product information, quick reference cards, and installation help.

• T o obtain an index of available documents, send a blank e-mail to

supporsuppor

suppor

supporsuppor

t@usr.comt@usr.com

t@usr.com.

t@usr.comt@usr.com

• T o have a document e-mailed to you, send the document’s number as the subject.

World Wide Web

Provides the same information as the Internet on Demand listing. Log

www.usr.com/home/onlinewww.usr.com/home/online

on to

www.usr.com/home/online

www.usr.com/home/onlinewww.usr.com/home/online

CompuServe

Provides the same information as the Internet FTP site.

• Go to this address:

• Address private messages to

GO THREECOMGO THREECOM

GO THREECOM

GO THREECOMGO THREECOM

76711,70776711,707

76711,707

76711,70776711,707

America Online

Provides resources such as file libraries, message boards, online customer support, and product announcements. In the Keyword field,

3COM3COM

type

3COM.

3COM3COM

Are You Still Having Problems?

1. Call the Dealer Who Sold You the Modem

The dealer may be able to troubleshoot the problem over the phone or may request that you bring the modem back to the store for service.

2. Call 3Com’s Technical Support Depar tment

847 262 5151

Manufacturer’s Declaration of Conformity

3Com Corporation 3800 Golf Road Rolling Meadows, Illinois 60008 U.S.A.

declares that this product conforms to the FCC’s specifications:

Part 15:

Operation is subject to the following two conditions: (1) this device may not cause harmful electromagnetic interference, and (2) this device must accept any interference received including

interference that may cause undesired operations. This equipment uses the following USOC jacks: RJ-11C. Caution to the User

The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Part 68: This equipment complies with FCC Rules Part 68. Located on the bottom of the modem is the FCC Registration Number and Ringer Equivalence Number (REN). You must provide this information to the telephone company if requested.

The REN is used to determine the number of devices you may legally connect to your telephone line. In most areas, the sum of the REN of all devices connected to one line must not exceed five (5.0). You should contact your telephone company to determine the maximum REN for your calling area.

This equipment uses the following USOC jacks: RJ11C.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

An FCC compliant telephone cord and modular plug are provided with this equipment, which is designed to connect to the telephone network or premises wiring using a Part 68 compliant compatible jack. See installation instructions for details.

UL Listing/CUL Listing This information technology equipment is UL-Listed and CUL-Listed for use with UL-Listed personal computers that have installation instructions detailing user installation of card cage accessories.

Radio and Television Interference

This equipment generates and uses radio frequency energy and if not installed and used properly, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. The modem has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC rules, which are designed to provide reasonable protection against such interference in a residential installation.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause interference to radio or television reception, which you can determine by monitoring reception when the modem is installed and when it is removed from the computer, try to correct the problem with one or more of the following measures:

· Reorient the receiving antenna (for televisions with antenna

reception only) or cable input device.

· Relocate the computer with respect to the receiver.

· Relocate the computer and/or the receiver so that they are on

separate branch circuits. If necessary, consult your dealer or an experienced radio/television

technician for additional suggestions. You may find the following booklet, prepared by the Federal Communications Commission, helpful:

How to Identify and Resolve Radio-TV Interference Problems

Stock No. 004-000-0345-4

U.S. Government Printing Office

Washington, DC 20402 In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications to the equipment described in this manual that are not expressly approved by 3Com could void the user’s authority to operate the equipment.

3Com Corporation Limited Warranty

3Com warrants this hardware product to be free from defects in workmanship and materials, under normal use and service, for the lifetime of the product from the date of purchase from 3Com or its authorized reseller. 3Com’s sole obligation under this express warranty shall be, at 3Com’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of 3Com. Replacement products may be new or reconditioned. 3Com warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

YEAR 2000 WARRANTY: YEAR 2000 WARRANTY:

YEAR 2000 WARRANTY: In addition to the Hardware Warranty stated above, 3Com warrants that

YEAR 2000 WARRANTY: YEAR 2000 WARRANTY: each product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard to such date data on and after January 1, 2000, provided that all other products used by Customer in connection or combination with the 3Com product, including hardware, software, and firmware, accurately exchange date data with the 3Com product, with the exception of those products identified at 3Com’s Web site,

http://www.3com.com/products/yr2000.htmlhttp://www.3com.com/products/yr2000.html

http://www.3com.com/products/yr2000.html

http://www.3com.com/products/yr2000.htmlhttp://www.3com.com/products/yr2000.html

as not meeting this standard. If it appears that any product that is stated to meet this standard does not perform properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would effect the proper performance of such product, repair such product, deliver to Customer an equivalent product to replace such product, or if none of the foregoing is feasible, refund to Customer the purchase price paid for such product.

Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days after purchase or until April 1, 2000, whichever is later.

OBOB

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NN an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized reseller may be required. Products returned to 3Com’s Corporate Service Center must be pre-authorized by 3Com with a Service Repair Order (SRO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty (30) days after 3Com receives the defective product. Return the product to:

3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.

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RRARRA CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOI NG WARRANTIES AND RE MEDIES ARE EXCLUSIVE AN D ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, I NCLUDING WARRANTIES, TE RMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FO R A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-I NFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIME D. 3COM NEITH ER ASSUMES NOR A UTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY I N CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE O R USE OF ITS PRODUCTS.

3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND E XAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION I N THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THI RD PERSON’S MISUSE, N EGLECT, IMPROPER IN STALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.

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TT ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED I N CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIN D, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINE SS, LOSS OF INFORMATION OR DATA, OR OTHER FI NANCIAL LOSS ARISI NG OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, RE PLACEMENT, OR REFUND OF THE PU RCHASE PRICE PAID, AT 3COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

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AIAI implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

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RR U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

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ION OF LIAB

ION OF LIABION OF LIAB

NG LNG L

NG L

NG LNG L

S EX

S EXS EX

CLCL

R:R:

R: Some countries, states, or provinces do not allow the exclusion or limitation of

R:R:

: This Limited Warranty shall be governed by the laws of the State of California,

VICE:VICE:

NTY SE

VICE: Customer must contact a 3Com Corporate Service Center or

NTY SENTY SE

VICE:VICE:

Client SRO# ______________

IVEIVE

IVE

: IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,

IVEIVE

LITYLITY

LITY

. TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR

LITYLITY

3Com

1800 W. Central Ave.

Mt. Prospect, IL 60056

For customer support on the enclosed Microsoft® products (Age of Empires™, Money 99™, or Encarta 99®) within this box please call 888 410 2291 between the hours of 9:00 am

- 6:00 pm Central Standard Time.