INSTRUCTION MANUAL
AND WARRANTY CARD
Storage water heater
Special Features
Dear Customer,
Congratulations!
You are now the proud owner of an Usha Storage Water Heater.
Please read the instruction manual carefully before using and keep it
cautiously after reading for future reference.
Innovatively designed, using only the highest quality material and
components, your storage water heater is designed to offer trouble
free service.
This is another quality product from Usha International Limited. A
name synonymous with trust and reliability.
Best Wishes
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High pressure resistance suitable for high rise buildings
Incoloy 800 Coated Heating Element:
Incoloy 800 Coated Heating Element offers superior heating
performance with its excellent resistance to both oxidation &
carbonization at high temp. setting. Also resists erosion against most
extreme and hard water conditions thus extending life span of heating
element with minimum energy loss
Heavy duty Magnesium Anode Rod to prevent rust and corrosion:
Magnesium Anode Rod protects enamelled tank from rust and
corrosion. Also enhances life of tank and element even with the usage
of hard water
5 Star Rated (15L / 25L ) energy efficient
High grade ABS material of outer body for better finish and strength
High grade thermostat(VDE mark) and thermal cut out (CE Mark)to cut off
electricity when temperature exceeds set limit
High Density PUF Insulation reduces heat loss and improves energy
efficiency
Soft Touch Digital Panel with Remote Control
7.5
75
109
• Check frequently if the connection of power source plug and the outlet is in good
condition. The plug’s outlet is well connected to the ground or not.
• Clean the heating parts once in a year in order to assure high efficiency of storage
water heater.
• Do not install the Electric water heater without Multifunctional Valve.
• Before installing the Electric Water Heater check the water pressure of the Inlet
connection. If it is more than the rated pressure, install pressure reducer valve
before connecting with the Inlet of Heater.
• Usha strongly recommends use of ELCB
• It is Strongly recommended to use flexible pipes at inlet and outlet points
• Do not tamper with the settings of Multi functional Valve.
• To have longer life of Heating Element, ensure the water hardness should not be
more than 100TDS
• Please ensure Water Heater is mounted on solid cement walls and installed 200M
above the ground
• In case of new installation of water heater,make sure that before electric supply
is switched on, the water should flow freely from the outlet tap or spout
• Inlet water line should be continuously open when water heater is in use except
when it I being serviced
• It is recommended that the “IN/OUT pipes and heating element be de- scaled at
least once a year. Dilute hydrochloric acid is recommended for scale removal
Safety Features General Maintenance
Caution and Installation Instructions
Circuit Diagram to be referred
3 4
Capillary type high precision with highest safety UL mark:
“Cut-off” and “Cut-in” functions regulate the power supply between a
narrow band of temperature range. Functioning of indicator lamps
during ‘cut-off’ and ‘cut-in’ indicates proper working of thermostat. This
device is provided with an adjustable knob to set the desired water
temperature.
Preset Thermal cut out with CE mark:
A non-self resetting thermal cutout is provided as a safety device.
When the thermostat fails to function, this cut-off the power at 900C. The
thermal cutout has to be manually reset before the heater can start
operating again.
4in 1-Multi Function Safety Valve (MFV):
The MFV used with this unit is a unique Safety Valve. This has four
functions:
1. Pressure Release Valve (PRV)
2. Non Return Valve (NRV)
3. Drain Device
ELCB - Earthing Leakage Ci rcuit Breaker:
This water heater is equipped with an Earth Leakage Circuit Breaker
(ELCB) which will cut-off the power immediately in case of any current
leakage. This will ensure protection against electric shock in case of
current leakage. In order to ensure that the ELCB is working normally,
press the ‘Testing’ button on the Device. If ELCB cuts off the power to
the heater, it means that it is working properly. After testing, please
reset button to restore normal functioning of the heater. It is advisable
to periodically repeat this test to verify the functioning of the ELCB.
16 Amp Power Plug
Dry Heating/Over Pressure Protection
Weather Proofing IPX4
Technical Specification
Operating Instructions
The water heater works under the pressure defined by the main water-pipe line
when connected.
Operating Guides
Temperature Settings: According to your required temperature rotate the
temperature adjusting knob in clockwise direction.You can select to use the
heating temperatures without grades in the temperature range from 20˚ to 75˚C
from low to high
*Under standard test conditions, when tested in accordance with relevant standards. Actual electricity consumption
will depend on how the appliance is being used.
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Model / Characteristics Verve 25L Verve 15L
Volume, L 25 15
Mounting Vertical Vertical
Dimensions, mm
A
B
Voltage, V/hz 220-240/50 220-240/50
Power, W 2000 2000
Pressure, bar 7.5 7.5
Protection, IP IPX4 IPX4
Standing loss in
KWH/24hrs/45
Star Rating
Water Entering:
After connecting all the pipes, rotate the hot and cold water blending valve in
clockwise direction towards maximum temperature. Then, open the water inlet
pipe. At this time the water will start flowing in the tank.
Cautions:
During operation, please make sure that the Inlet Valve is open before switching on the
Water Heater, till the time it is switched off. The inlet valve can be closed partially to
regulate the flow of water. The Outlet Valve is used to control the flow of heated water.
Please make sure that the tank is filled with water by opening the outlet valve once
before switching on the power.
Security Characteristics Instructions for use
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SECURITY VALVE
This electric water heater has a Single-directional safety valve. It must be installed
at the water inlet. When the tank's pressure is over 0.75 MPa, this valve will
automatically release the pressure to protect the Water Heater against high inlet
pressure. It may cause water drops to fall at the pressure relieving vent. Under any
conditions, this pressure relieving vent should not be blocked or obstructed
(Diagram 1).
NOTE
It is possible that the inner pressure relieving Safety Valve’s exit vent is not allowing
water to exit, or else, during heating, the inlet pipe's cover area under the Safety
Valve is becoming hot. This indicates that it is internally-draining the pressure. To
empty the tank, first close the inlet valve and open the outlet valve. Then open the
fixed screw nail on the Security Valve with tools. Lift up the water drainage spanner
to horizontal position and let the water in the tank to naturally flow out (Diagram 2).
Diagram 1
0.75MPa
Pressure-leakage
Mouth
Fixed Screw Nail
Diagram 2
Water- drainage Spanner
Water-drainage Position
0.75MPa
A. Using the heater for the first time:
1. Do not switch “ON” the power supply before filling the heater with water.
2. Leave the hot water tap open. Now fill the heater by opening the control valve
at the inlet.
3. When the heater is full, water will start flowing through the hot water tap. Close
the hot water tap.
4. Now the heater will always have water inside. Water drawn will be replaced by
water from the over head tank.
5. Always keep the inlet control valve open.
6. Now switch “ON” the power supply to the heater.
B. Using the heater regularly:
1. Always keep the inlet valve open so that water drawn from the hot water tap is
automatically replaced from the mains.
2. When the water reaches the required temperature the thermostat will cut-off the
power supply automatically.
3. The thermostat setting can be changed by the user to suit outlet water tempera-
ture (DO NOT TAMPER THE SETTING FREQUENTLY)
4. Lowering the setting of the thermostat will give a lower hot water temperature;
increasing the setting will give a higher hot water temperature.
5. Initially it may take a long time for the water to get hot, it is recommended to
switch “ON” the water heater at least an hour before you want to use it.
6. If you require hot water early in the morning, switch “ON” previous night itself,
thermostat would cut-off the power automatically, when the water reaches the
set temperature.
7. The heater can also be kept “ON” always, if required since the heater is
completely insulated, the water will remain hot. The thermostat will cut-in and
cut-off automatically to keep the water at constant temperature. In this way you
can always get hot water.
Buttons on Digital Panel Buttons on Remote Control
9 10
The user interface is constituted by LED display and 5 buttons. This is how the
display panel looks like
Press [On/off] button to change on/off state (switch on/off)
Press [Set] button to use /set clock function, setting time for operation,change
the setting temperature of water
Press [Mode] button to set different modes in the heater
Press [Up] and [Down] button,to set clock function, setting time for operation,
change the setting temperature of water
The remote control is constituted by 5 buttons. This is how the remote looks like
Press [On/Off] button to change on/off state (switch on/off)
Press [Set] button to use /set clock function, setting time for operation, change
the setting temperature of water
Press [Mode] button to set different modes in the heater
Press [Up] and [Down] button,to set clock function, setting time for operation,
change the setting temperature of water
Actual
Temp.
Setting
Temp.
Time & Temp
Display Region
Function Region
Mode Button
Up Button
Set Button
Down Button
On\Off Button
Mode Display
Region
Time Symbol
Temp. Symbol
“Set” Key
“Up” Key
“ON/OFF” Key
“Mode” Key
“Down” Key
Display Interface Different Modes on Water heater panel
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In the normal case, there would be four display interface in the display panel In the normal case, there would be four display interface in the display panel
Timer Mode: (Auto Memory function)
Water Heater will ensure a hot water supply with
set temp. at the required time. (During bathing
time it will keep heating for 1 hour to ensure
constant amount of hot water supply), for rest of
hours it remains in standby status. It features a
timely hot water supply everyday for special
demand with better energy saving performance
(Compared to Standard Mode).
For Example: If timer set as 8:00am, water heater
will automatically compute the time to start the
heater, computing based on: the setting
temperature, actual temperature, capacity,
heating power… According to the compute result,
the water Heater may start heating at 7:30am,
that the hot water at setted temperature will be
ready at 8:00am and from 8:00am, the heater will
continue heating for 1 hour. After this, water
Heater stand by.
Applicable Interface
[OFF] Interface
The smart chip will turn off all
display
[Standby] Interface
When the heater is not working for
long and has gone into standby model
Time Display Interface
The smart chip will show the
clock function
Temp. Display Interface
The smart chip will show the setting
and actual temperature of water
Water Heater will work on regular intervals to
keep the water at setting temp. (such as 75
0
C)
and supply hot water
Applicable Interface
Off Standby Time Display Temperature Display
X X ✓ ✓
Off Standby Time Display Temperature Display
X X ✓ ✓
Standard mode
Timer Mode
Different Modes on Water heater panel Setting the clock
13 14
In the normal case, there would be four display interface in the display panel User can set the clock with help of remote or buttons on display panel
This function will operate in Standard /Timer mode only
Short press “Mode” to switch to Standard or Timer Mode
Press the set key for 3 secs and the “hour” digits start to flash
(such as “15”) with a clock icon at the right side of screen
Short press “V”or “Λ” to set digits on hour basis (with long press,
digits shall change faster)
To toggle and change Minute time (such as “35”), press set button
once
Short press “V”or “Λ” to set the digit on minute basis (with long
press, digits shall change faster)
Short press “set” or keep no operation for 5 seconds, updated
setting shall be memorized and machine returns to former screen
Off Standby Time Display Temperature Display
X X ✓ X
Standard Timer Eco Anti bacteria
✓ ✓ X X
The water will be heated up to 800C to kill up to
97% of bacteria in the inner tank for one hour. Till
the time of operation ,the indicator light will be in
orange.
Once this operation is finished,the indicator will
become blue and water heater will go into
standby state.
It is recommended that you use this feature once
in a month
Applicable Interface
Water Heater will work on regular intervals to
keep the water temp. at 55
0
C for more energy
saving.
Applicable Interface
Off Standby Time Display Temperature Display
X X ✓ ✓
Off Standby Time Display Temperature Display
X X X X
Eco mode
Applicable mode Applicable Interface
Anti bacteria Mode
Clean
Long Press
“set”
Short Press
“V”or “Λ”
Short Press
“set”
Short Press
“V”or “Λ”
Off Standby Time Display Temperature Display
X X ✓ X
Standard Timer Eco Anti bacteria
X ✓ X X
Applicable mode Applicable Interface
Applicable mode Applicable Interface
Setting the appointment Timer Setting of water temperature
15 16
In the normal case, there would be four display interface in the display panel User can set the temperature of Water
This function will operate in Standard /Timer mode only
Short press “Mode” to switch to Standard or Timer Mode
Short press “V”or “Λ” so that the set temperature starts to flash
(such as “70”) with a centigrade icon at the right side of screen
Short press “V”or “Λ” to set the digit on
0
C basis (with long press,
digits shall change faster)
Keep no operation for 5 seconds, updated setting shall be
memorized
Off Standby Time Display Temperature Display
X X X ✓
Standard Timer Eco Anti bacteria
✓ ✓ X X
This function will operate in Timer mode only
Short press “Mode” to switch to Timer Mode
The “minute” digits will flash (such as “30”)
Short press “V”or “Λ” to set the time. The time increment per press is 30min
Short press “set” to come out of appointment timer setting.
Short Press
“Mode”
Short Press
“V”or “Λ”
Short Press
“V”or “Λ”
Short Press
“V”or “Λ”
Trouble Cause & Treating Methods
Maintenance & Cleaning:
1. To benefit from the highest standards of service and to ensure your guarantee
remains valid, always contact Usha Approved Dealer.
2. Always keep the inlet control valve open.
3. Never switch “ON” the water heater without water in the heater. It will damage
the heating element.
4. Check condition of metal flexible pipe at-least once in a year. If found damaged
replace with new pipes.
5. Check the condition of power supply cord for “No Damages”. Replace it by an
authentic supply cord in case of damage.
Type of
Complaints
Probable Cause Remedy
Water
Heater not
working
House fuse blown
Call an electrician and get it
corrected
Power supply off
Check that the water heater main
supply plug is connected to wall
socket and that the supply is on.
Check that the fuse is intact in
the supply line.
Indicator Light not working
Call an USHA customer care
representative
Overheating Protector in use
Low
temperature
of Water
coming out
Less Heating Time
Wait for water heater to heat
water for little longer
Temperature setting of water
on minimum
Adjust the temperature know
Temperature controller not
working properly
Call an USHA customer care
representative
Heating element not working
Water
Leakage
Various pipe mouth
connections are not properly
sealed.
Call the plumber to get it
corrected
Off Standby Time Display Temperature Display
X X X X
Standard Timer Eco Anti bacteria
X X X ✓
Applicable mode Applicable Interface
Setting for self cleaning (Anti bacterial function)
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User can start the antibacterial function to kill the bacteria
Long press “Mode” to Cleaning (Anti-bacteria Mode) to start Anti-bacteria
function
The Cleaning (“Anti-bacteria”) icon becomes orange.
The timer set for cleaning is of one hour duration
Once this operation is finished, the indicator will become blue and water
heater will go into standby state.
It is recommended that you use this feature once in a month
Long press
“Mode”
1h later Short press
“Mode”
Terms of Warranty
19 20
• Usha Storage Water Heater carries warranty of 2 Years (24 months) for all safety
device and 5 years against tank leakage from the date of purchase.
• This warranty will be governed by the terms and conditions as mentioned below:
• Warranty shall be valid only for the period as specified above, irrespective of
whether the said product has been in use or not for any reason whatsoever OR the
product has been moved from one location to another. Please note that the product
must be returned to Usha’s authorized service centre on Freight paid basis for
repair / replacement during the period of warranty.
• Warranty period as specified above includes time taken for repair, replacements,
transit time, breakdowns etc. Usha reserves the right to retain any part or
component replaced at it’s discretion in the event of a defect noticed in the warranty
period.
• The warranty herein is in lieu of implied conditions and warranties under the law
and is confined to the repair / replacement of defective parts and doesn’t cover any
consequential or resulting liability, damage or loss arising from such defects.
Furthermore, in no case, shall there be return of Payment or return of the product
as a whole
• Parts of the product repaired or replaced under the terms of this warranty are
warranted only for the remaining period of the original warranty period.
• Surface coating, plastic / glass parts, Bakelite parts, rubber / nylon parts and
normal wear and tear of parts shall not be covered under this warranty. All such
parts shall be repaired / replaced on costs + taxes basis.
• Only authorized service centres of Usha shall repair the said product.
• It shall be the absolute discretion of the company to affect the repairs or replace-
ment of parts whether at the site of installation or at any authorized service centre.
• The customer is requested to preserve the original invoice for necessary verifica-
tion and produce the same, as and when required.
The warranty will be VOID in case of the following events:
• If the product is not used as per the instructions given in the User Manual
supplied with the product.
• If any repair work carried out by a person other than Usha’s Authorized Service
Centres.
• If any Spare Part used other than recommended Original Usha Spares.
• If any damage is caused by accident, mishandling, tampering with installation,
improper electric circuit outside the product or on account of incorrect power
supply other than required 230V AC, 50 Hz.
• If the serial no. of the product or any part thereof is deleted, defaced, damaged,
altered, obliterated or tampered with or removal for any reason whatsoever.
• If the product is used for commercial purpose(s).
• If the warranty Card is not completely filled and signed on the purchase of the
product.
• In case you find a problem with the performance of the product. Please visit
www.ushainternational.com for the list of our Authorized Service Centre OR call
our Toll Free no. 1800 1033 111 to get your complaints registered.
• The above warranty is applicable only in INDIA. Any disputes relating to the
above shall be subject to the Jurisdiction of Delhi, India only.
Leakage in Water heater tank
Call an USHA customer care
representative
Water not
coming Out
No water in main tap
Wait for water supply to be there
in main tap
Low water pressure in main
tap
Use the water heater when there
is sufficient pressure for it to fill
the water heater tank
Improper connection of inlet
pipe
Call the plumber to get it
corrected
Warranty Card
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This Storage Water Heater is warranted for two years against all manufacturing
defects from the date of sale. In the event of any complaint, please contact your
nearest Company Service Centre or call at our Toll Free no: 1800-1033-111
This Warranty is valid only when:
1. The Storage Water Heater has not been opened or tampered with, by any
unauthorized person.
2. The warranty card or cash memo duly signed by the authorized dealer are
presented with the complaint.
3. The Storage Water Heater has been installed, used and maintained in
accordance with the instruction manual.
This Warranty does not apply for:
1. Damages due to chipping, peeling, plating and denting.
2. Breakage or damage to components made out of Bakelite, Urea, ABS, SAN
and such plastic, materials, rubber parts and cord.
3. Normal wear and tear of parts.
4. Damage resulting from accidents, mishandling or negligence on part of the
customer. Liability for consequential loss or damage is neither accepted nor
implied.
S.NO: ..........................................................................................................
CASH MEMO: .................................................. Date...................................
DATE: ..........................................................................................................
DEALER’S NAME AND ADDRESS: ............................................................
.....................................................................................................................
OWNER’S NAME & ADDRESS: ..................................................................
.....................................................................................................................
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