Section 9
Troubleshooting guide
Please check if the power plug is properly inserted into the main
power supply.
• Please check whether the assembly is done according to the
guidelines.
• Fruits or vegetables that were stored in the refrigerator for a
long time must be soaked in clear water for at least 10
minutes before using them.
• Different ingredients hold different amounts of fluid that will
yield dif ferent amounts of juice.
• Check if all parts are assembled correctly.
• While juicing ingredients with small seeds, afte r a few
servings, it may reduce the juice yield. For best result,
disassemble and wash the top-set (without main unit) in
between juicing.
• If there is seed residue on the bottom of the filter, this can
affect juicer performance and the overall juice yield.
Check whether too much food is inserted into the juicer.
• Check whether the food contains hard cores.
• When the juice r stops because there are too many
ingredients inser ted in it, press the REV(II)-O-ON(I) button in
this orde r, switching back and forth 2 to 3 times.
• If the juicer stops due to the overload protection, let the
juicer cool for 30 minutes to 2 hours before juicing again.
This is no rmal. This happens while juicing hard ing redients.
• Check if the parts are assembled correctly. Try reassembling
the parts and listen for the odd noise.
• Do not start the juicer unless there are ingredients and/or
liquid in it.
• If the juicer is operated without ingredients or liquid, the
noise level can increase and also can lead to damage.
• The friction noise from the pressure auger and the filter will
disappear when ingredients are inserted into the juice r.
The auger and the filter are set up to crush and squeeze the
ingredients. It is normal for the auger and the filter to vibrate.
• If the ingredient contains strong fibre, the vibration from the
top-set may be stronger.
The product does not start.
The amount of juice is very little and residues
are still damp.
Shutdown during usage.
The product makes loud/st range noise during
use.
During operation, the juicing bowl shakes.
Depending on the ingredient, the juice may contain a lot of fine pulp.
• To reduce the fine pulp, clean the top-set (without main unit)
frequently and extract the pulp.
• Use a mesh filte r and put the juice through it to collect the
unwanted pulp.
• The lifetime of each part may vary depending on length and
method of use and ingredients ex tracted.
• If too many ingredients are inserted at the same time, it may
cause the juicer to stop frequently. This can lead to pulpy juice.
Insert the ingredients slowly and few pieces at a time.
Make sure the pressure auger is pushed all the way into the filter in
order for the hopper to close properly.
• If the pressure auger is not inser ted prope rly, the hopper may
not close.
Depending on the consistency of the ingredients, the extracted juice
may show layers of different juices. It is different from separation
due to oxidation caused by juicing with a high-speed juicer.
After juicing, let the juicer operate for another 30 seconds to extract
the remaining pulp. If there is too much pulp lid may not open. In this
situation, press the REV(II)-ON(I) button in this order, switching back
and forth 2 to 3 times.
• Pour water down the feeding tube to rinse out the insides and
then try opening the hopper.
After juicing, if the juicer is not cleaned right away, the remaining
pulp inside the top-set can dry up which can make disassembling and
cleaning hard. This can also affect the juicer’s performance and color.
• Ingredients that are rich in carotenoids such as carrots and
spinach may dye the plastic parts. When the parts are
dyed with carotenoids, rub vegetable oil into the dyed areas and
use mild detergent to clean.
• Vegetable oil should only be used during clean-up for parts
that are discoloured. Do not use vegetable oil on the pressure
auger or the filter. If vegetable oil or oil from animal fat gets
on the pressure auge r or the filter, this can affect the juicer’s
performance and may result in damaged parts.
• The silicone pieces on the top-set can be detached to be
thoroughly cleaned.
If the compression silicone on the bottom of the juicing bowl is not
plugged in correctly, the juice may seep out on to the juicer base.
Before assembling the parts, check and make sure the compression
silicone is plugged in correctly.
Problem Solution
There is too much pulp in the juice.
The hopper does not close.
Layers of separation in the juice.
The hopper is stuck.
Discoloration of the plastic par ts.
Juice d ripping down the body of the base:
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