Your Remote Control Codes.....................Inside Back Cover
A
B
Quick Setup
A
B
1
Insert the Batteries
1
2
Battery
A
B
Battery
3
Battery
Battery
Pull the
remote
battery
cover off.
batteries making
sure to match the
plus (+) ends with
the plus markings
on the battery case.
Making the Remote Work
With Your Receiver
1
Turn your receiver and
TV on, and press SYSTEM
INFO on the front
of the receiver.
3
RECORD
Press RECORD on
your remote. The remote
address probably
changes on the screen.
Insert 4 AAA
2
Confirm that you
Use the remote to select
Done from System Info to
confirm that your remote
operates your receiver.
If this is not working,
go back to step
S-1
Replace
the
remote
battery
cover.
2
see the System
Info screen.
4
1.
Quick Setup
Program the Remote to
Control Your TV
1
Press & hold the
Turn your
TV on.
TV Mode button
buttons light up.
3
Press
POWER.
repeatedly
press per second)
56
2
until all Mode
4
Press the UP
ARROW
(about 1
until your TV
turns off.
#
Press
POUND.
Press the POWER
button to turn the TV on
and try other buttons
to make sure the code
works. If you want to try
another code, start over
from step 1.
S-2
Quick Setup/Operation
Placing Your Remote
in Limited Mode
Limited Mode locks out all the TV mode operations except for
TV power, Mute, and Volume. This feature prevents you from
accidentally tuning away from satellite programming.
1
2
PAGE
Press & hold the
TV Mode button
until all Mode
buttons light up.
To take the remote out of Limited Mode, use the PAGE DOWN
button instead of the PAGE UP button in step 2.
Press the
PAGE UP
button.
If You Lose Your Picture
(How to Use the Recover Button)
Use the Recover button to get back to watching
satellite programming if you accidentally change
1
2
(Your screen may be different)
channels or inputs on your TV.
Press and hold RECOVER until all
mode buttons light up.
If you see the System Info
screen, proceed to step 4.
Otherwise, continue to step 3.
3
#
Press
POUND.
3
4
SAT
TV
SELECT
Press RECOVER again & wait until
the mode lights stop flashing. If you
see the System Info screen, go to
VCR
AUX
step 4. If not, repeat this step until
you do.
Press SELECT to resume watching TV.
S-3
Operation
Remote Operation
SAT Mode
To use the features described in this section, make
sure you are in SAT mode by pressing the SAT Mode button.
Note: Some features may not be available depending on your receiver model.
Volume & Mute Buttons
Control TV volume
Receiver Power
& TV Power
Top button turns
the receiver on/off
Bottom button
turns the TV on/off
Programming required
(see page S-2)
Receiver Menu
Access receiver
features and settings
Search for programs
Themes
using Themes
Recall
Go back to last
channel viewed
Info
Display program info
Recover
Recovers satellite
programming if your
TV input or channel
has changed
Picture-In-Picture
(PIP) Buttons
Watch two separate
programs at once
(in Single Mode if
available on your
receiver)
Format
Format the picture
to the desired width
to match the program
you are viewing
(this feature varies
by receiver)
Programming required (see page S-2)
Press this
button for
SAT Mode
S-4
Page Buttons
Page up/down in
menus
Program Guide
Display current and
future satellite
program listings
Arrows/Select
Buttons
Channel up/down,
navigate through
menus/guides and
select a desired
option
Browse
See what is on other
channels while
watching TV
View Satellite
Programming
Exit out of any menu/
guide and go back to
viewing live TV
DISH
Explore interactive
TV features
Number Buttons
Enter a channel
number or select
menu items
Search
Search for a program
SAT
Operation
Remote Operation
TV Mode
To use the features described in this section, make
sure you are in TV mode by pressing the TV Mode
button. Remote programming is required.
See page S-2 for instructions.
TV
TV/Video
Switch between
TV inputs
(available only for
certain makes and
models of TVs)
TV Menu
Access menu
features available on
some TVs
Turn TV volume
Mute
on or off
Recall
Go back to last
TV channel viewed
Picture-In-Picture
(PIP) Buttons
Display PIP features
on some TVs with
PIP capabilities
Press this
button for
TV Mode
TV Power
Top & bottom
button
Turn TV on/off
Volume
Control TV
volume
Up/Down Arrow
Buttons
Channel up/down
on TV
Number Buttons
Enter a desired
channel number
on TV
Note: Remote operation is different on DISH Network TVs.
See your DISH Network TV User's Guide for proper operation.
S-5
Operation
Remote Operation
VCR Mode
To use the features described in this section, make
sure you are in VCR mode by pressing the VCR Mode button.
You can use this mode to operate your DVD player instead of a VCR.
Remote programming is required. See page 2 for instructions.
Press this
button for
VCR/DVD Power
VCR Mode
& TV Power
Top button turns
VCR/DVD player
Bottom button
turns the TV on/off
on/off
TV/Video
Switch VCR between
its TV & VCR mode
Rewind a videotape
or reverse a DVD
Back
Stop
Stop playing
or recording a
videotape, or stop
playing a DVD
VCR
Up/Down Arrow
Buttons
Channel up/down
on VCR
Pause
Pause a videotape or
DVD
FWD
Forward a videotape
or DVD
Play
Play a videotape or
DVD
VCR
Record
Record on a
videotape
Number Buttons
Enter a desired
channel number
on VCR
S-6
REMOTE CONTROL OVERVIEW
Great Idea: Whenever you finish using
other equipment (TV, VCR, DVD, etc.) be
sure to put the remote back in SAT mode.
Use this full-function remote to control your DISH Network receiver.
Also, you can program the remote to control most of the popular
brands of audio/video equipment like a TV, VCR, DVD player, or a
second DISH Network satellite receiver. See Programming for Other Equipment on page 2.
Note: This remote control may have features not used by your
receiver.
USINGTHE GUIDE
This guide makes it easy to set up and use your remote control. By now
you’ve noticed that the pages at the beginning of this User Guide
contain information on quick set up and remote operation.
The rest of the guide contains in-depth information to help you get the
most from your remote control, including controlling other equipment
like TVs, VCRs, and DVD players.
REMOTE CONTROL MODES
Use the remote control’s mode buttons to set the remote to the correct
mode for the equipment. Be sure to program the remote to control other
equipment as described on page 2.
To change the mode, press the button for the equipment you want to
control. The mode button lights for two seconds to show you’ve set the
remote to that mode.
1
If you program the remote to control other equipment, refer to the
following pages located at the beginning of this guide for remote
control operation instructions:
• TVs, Remote Operation TV Mode, page S-5.
• VCRs and DVD players, Remote Operation VCR Mode,
page S-6.
• DISH Network satellite receivers, Remote Operation SAT Mode,
page S-4.
• Stereo equipment use only these buttons: SELECT (change
inputs), MUTE, VOLUME, and POWER.
HOWTHE REMOTE COMMUNICATES
This remote uses IR signals to control the receiver and other
equipment.
IR signals travel only short distances (up to 40 feet), and cannot go
through walls or other solid objects. Point the remote control right at
the equipment you want to control, with no objects to block the signal
path.
PROGRAMMINGFOR OTHER EQUIPMENT
Page S-2, Program the Remote to Control Your TV, shows you how to
program the remote to control a TV. This section uses a different
method to program the remote to control a TV or other equipment
(such as a VCR, DVD player, tuner, amplifier, or a second TV). You
can program the remote by either following the instructions in
Programming Using Equipment Code Tables on page 4, or the
Scanning for Equipment Codes procedure described on page 5.
COMBINATION EQUIPMENT (FOREXAMPLE, TV/VCR)
When programming the remote to control combination equipment,
such as a TV/VCR or a TV/DVD, program the remote control in one
mode, and then repeat the procedure in the other mode. Use the
appropriate equipment codes provided later in this guide (see page 12).
For example, to program the remote to control a Magnavox TV/VCR
using code 887, follow the instructions to program the remote to
control the TV using code 887, and then repeat the instructions for the
VCR using code 797. Put the remote in TV mode to use the TV and
VCR mode to use the VCR.
2
LIMITED MODE
You can program your remote control in Limited Mode to keep from
accidentally changing the channel on your TV or VCR. When Limited
Mode is enabled, you cannot select TV mode. If you press the TV
button while TV mode is programmed in Limited Mode, the TV button
flashes and the SAT button lights, telling you cannot switch to TV
mode. The remote then moves back to SAT mode.
When you use the remote to control your TV in Limited Mode, you are
only be able to use the POWER, MUTE, and VOLUME buttons to
control your TV. Also, when you use the remote to control your VCR
in Limited Mode, you are only be able to use the POWER and VCR
function buttons. The section Programming Using the Equipment Code Tables (page 4) has a step that tells the remote control to go into
Limited Mode. Also, a quick way to put the remote in Limited Mode is
on page S-3, Placing Your Remote in Limited Mode.
Note: Limited Mode cannot be used with audio amplifiers.
FIXED CHANNEL MODE
You can program your remote control in Fixed Channel Mode to
automatically set the TV and/or VCR to a given channel when you
press either RECOVER or the SAT button.
SETTING (OR CHANGING) FIXED CHANNEL MODEFOR TV
AND/OR VCR
1Press and hold the TV or VCR mode button until all four mode
lights illuminate.
2Press the STAR key (* ). Enter a channel, using two or th ree digits
between 02 and 125. For example, to set channel 25, enter *25.
3Press the POUND (#) key. The TV or VCR mode button flashes
three times.
REMOVING FIXED CHANNEL MODEFOR TV AND/OR VCR
1Press and hold the TV or VCR mode button until all four mode
lights illuminate.
2Press the STAR (*) key followed by two zeros (*00).
3Press the POUND (#) key. The TV or VCR mode button flashes
three times.
3
PROGRAMMING USING EQUIPMENT CODE TABLES
You can set up the remote to control other equipment using the
equipment codes listed on page 12 and the modes as shown on page 1.
InstructionsAdditional Information
1Turn the equipment on.Use the equipment’s front panel
buttons or its remote control.
2Find the brand name of the
equipment in the tables
starting on page 12.
3Press and hold the mode
button until all the other
mode buttons light up, and
then let go of the button.
The mode button flashes.
4For AUX mode only. Press
0 for a second TV, or 1 for a
second VCR, or 2 for a
tuner or amplifier.
5Enter one of the three-digit
equipment codes from the
table using the number
buttons.
6If you want to program
Limited Mode, press 1.
If not, skip to step 7.
7Press POUND (#).If you entered the code
If the brand isn’t listed, see
Scanning for Equipment Codes
on page 5.
For example, hold the TV mode
button for a TV until all of the
other mode buttons light. When
you let go, TV flashes.
This step is for programming
the kind of equipment that
should be programmed in AUX
mode. If you’re not
programming in AUX mode,
skip to step 5.
The three-digit equipment code
should be for the brand name of
your equipment that you found
in step 2.
See Limited Mode on page 3 for
more information.
correctly, the mode button
flashes three times.
8Press POWER to turn off
the equipment. If the
equipment does not turn
off, go to step 10.
4
If the code works, the
equipment turns off.
InstructionsAdditional Information
9Turn the equipment back
on and try some other
buttons to make sure they
work. If the code works for
other buttons, stop here.
Note: If you have
programmed your remote in
Limited Mode, only the
MUTE and VOLUME
buttons work.
10 If the code doesn’t work,
repeat steps 3 through 9
with another equipment
code from the tables.
11 If you can’t find a code that
works, try Scanning for
Equipment Codes that
follows.
For example, sometimes
POWER works when other
buttons don’t.
Try every code listed for your
brand until one works for your
equipment.
SCANNINGFOR EQUIPMENT CODES
InstructionsAdditional Information
1Turn the equipment on.Use the equipment’s front panel
buttons or its remote control.
2Press and hold the mode
button until all the other
mode buttons light up, and
then let go of the button.
The mode button flashes.
3For AUX mode only . Press
0 for a second TV, or 1 for a
second VCR, or 2 for a
tuner, or amplifier. Then
press the STAR (*) button.
For example, hold TV for a TV
until all of the other mode
buttons light. When you let go,
TV flashes.
This step is for programming
which kind of equipment that
should be programmed in AUX
mode. If you’re not
programming in AUX mode,
skip to step 4.
5
InstructionsAdditional Information
4Press POWER.This puts your remote in the
scan mode.
5Press the UP or DOWN
ARROW repeatedly until
the equipment turns off.
6Press POUND (#).The mode button flashes three
7Turn the equipment back
on and try some other
buttons to make sure they
work.
8If necessary, repeat this
procedure until you’ve tried
all the codes.
As you press the UP or DOWN ARROW, the remote tries each
code in the memory to see if it
can turn off your equipment.
When the equipment turns off,
you have found a code that
might work.
Note: The mode button for the
equipment flashes rapidly eight
times when you’ve scanned all
the codes for that equipment.
times if you have entered the
code correctly. This stores the
code you found.
Press POWER to turn the
equipment back on. Try some
other buttons to make sure they
work. Sometimes POWER
works when other buttons
don’t.
Y ou may need to repeat the scan
to find the best code for your
equipment.
9Once you find a code that
works, consider using
Limited Mode.
6
See page S-3, Placing Your
Remote in Limited Mode for
putting your remote in Limited
Mode.
SWITCHING BETWEEN TV AND AMPLIFIER VOLUME
ONTROL
C
When you set up the remote to control a TV, the MUTE and VOLUME
buttons control the TV volume, even if your remote control is in SAT
mode. However, if you want to use the AUX mode to control a tuner or
amplifier that has a volume setting, you can set up the remote to control
the tuner or amplifier’s volume instead of the TV volume while your
remote control is in SAT mode. Follow the instructions in the left
column to switch to controlling volume in AUX mode. To change back
to controlling the TV volume in SAT mode, follow the instructions in
the right column.
Control Amplifier Volume Control TV Volume
1Press and hold the AUX
mode button for three
seconds, and then let go of
it. The AUX mode button
blinks.
2Press the POUND (#)
button.
3Press the plus (+) side of
the VOLUME button.
4Press the 0 number button.4Press the 0 number button.
5Press the POUND (#)
button.
The AUX mode button
flashes three times.
MAKESURETHEREMOTE
CONTROLSTHEAMPLIFIER’S
VOLUME:
6Press the SAT mode
button.
7Press the plus (+) and
minus (-) sides of the
VOLUME button.
8The equipment’s volume
changes and the AUX mode
button lights instead of the
TV mode button.
1Press and hold the TV
mode button for three
seconds, and then let go of
it. The TV mode button
blinks.
2Press the POUND (#)
button.
3Press the plus (+) side of
the VOLUME button.
5Press the POUND (#)
button.
The TV mode button
flashes three times.
M
AKESURETHEREMOTE
CONTROLSTHE TV’SVOLUME:
6Press the SAT mode
button.
7Press the plus (+) and
minus (-) sides of the
VOLUME button.
8The TV’s volume changes
and the TV mode button
lights instead of the AUX
mode button.
7
PROGRAMMINGTHE REMOTETO CONTROLA SECOND
ECEIVERIN AUX MODE
R
If you have another DISH Network satellite receiver installed, you can
use this remote in AUX mode to control it along with your new
receiver. When you program the remote to control the other receiver,
the remote sends out IR signals to the receiver. You can program the
remote to control any other DISH Network satellite receiver , exc ept for
following:
• TV2 on Duo 322 (also known as DISH 322), DuoDVR™ 522,
DuoDVR™ 625, DuoDVR™ ViP
622 (also known as DISH Player-DVR models 522, 625, and
ViP 222, & ViP 622 DVR)
• DishPlayer 7100/7200
1Turn on the other receiver and display the System Info screen (see
the receiver’s User Guide for information on how to display this
screen).
Write down the address shown:
2Press and hold the AUX button until all the other mode buttons
light up, and then let go of the button. The AUX button flashes.
3Press the 3 button.
4Use the NUMBER PAD to enter the address you wrote in
step 1.
5Press POUND (#). The AUX button blinks three times.
6Press RECORD to make sure the address and the remote matches
the address on the receiver.
®
222, and DuoDVR™ ViP®
8
READING OUTTHE REMOTE CONTROL CODES
These instructions explain how to check the codes you put in the
remote control when you set it up. Be sure to write them in the spaces
provided on the inside of the back cover.
InstructionsAdditional Information
1Press and hold the mode
button for the equipment
you want the remote to
control. When all the other
mode buttons light up, let
go of the mode button—
that mode button should
now be flashing.
2Press the POUND (#)
button twice. The mode
button flashes the number
for each digit of the
equipment code, with a
pause between the groups
of flashes. A quick flash is
for zero.
For AUX mode, the first
group of flashes tells you
what type of device the
AUX mode controls. A
quick flash (zero) before
the three-digit code is for a
TV; one regular flash is for
a VCR or DVD player; and
two flashes is for a tuner or
amplifier.
For a satellite receiver
programmed in AUX mode,
the group of flashes tells
you the address number.
For example, hold the TV mode
button for a TV until all of the
other mode buttons light. When
you let go, the TV mode light
flashes.
For example, if the code is 570,
the mode button flashes five
times, pauses, flashes seven
times, pauses, and quick flashes
for zero.
For example, if the TV code is
570, the AUX mode button
flashes once quickly, pauses,
flashes five times, pauses,
flashes seven times, pauses, and
quick flashes for zero.
For example, if the AUX mode
button is set to control a
satellite receiver with address 5,
the AUX mode button flashes
five times.
9
DISCRETE CODESFOR LEARNING REMOTES
Remote control discrete On and Off IR commands are used by
installers when programming macro commands into universal remotes.
Using an On-only or Off-only command is more effective than a toggle
On/Off command when trying to ensure the satellite receive r is reliably
in one state or the other. To use discrete power commands, complete
the following:
1Program the DISH Network remote to desired remote address (see
Changing the Remote and Receiver Address below).
2Hold the SAT mode button until al l mode buttons light, then
release.
3Press POWER (not TV POWER).
4Press VOLUME UP for discrete power on or VOLUME DOWN
for discrete power off.
5Press any other button when done to end this procedure.
CHANGINGTHE REMOTEAND RECEIVER ADDRESS
One quick way to avoid remote conflicts is by changing the address on
your remote and receiver. If you notice that your receiver is changing
channels or opening menus but you’re not using the remote control, a
quick change of address should fix the problem.
1Press SYSTEM INFO on the receiver's front panel. The System
Info screen displays and shows the Remote Address.
Write down the address shown:
Note: If you aren’t sure how to access the System Info screen or
if there isn’t a SYSTEM INFO button on the front panel of your
receiver, check your receiver’s User Guide.
2Press and hold SAT on your remote control for about three
seconds, until all of the mode buttons light up, and then let go of
SAT.
3Use the NUMBER PAD to enter any number between 1 and 16,
but not the one you wrote in step 1.
4Press the POUND (#) on your remote (the SAT button flashes
three times). Write down the number you entered in the space
provided on the inside back cover.
10
5Press RECORD. Make sure the Remote Address you see on
the System Info screen is the same as the one you entered in step
3. If it isn’t, the remote cannot control the receiver. Press
RECORD a second time.
6Press SELECT to close the System Info screen.
11
EQUIPMENT CODES
These tables contain the manufacturer codes for programming the
remote to control your TV, a VCR, DVD player, or audio amplifier.
Every attempt has been made to include all codes. If your equipment
brand is not listed or if the codes do not work, the remote may not
control your equipment. In some cases codes may operate some but not
all buttons shown in this guide.
TV CODES
Programming in AUX mode: In most cases use these codes to
program in TV mode; however, if programming in AUX mode, press 0
before entering the TV code.
Programming in AUX mode: In most cases use these codes to
program in VCR mode; if programming in AUX mode, press 1 before
entering the DVD Player code.
Programming for combination equipment: Program the remote
control in TV mode using the TV code and then in VCR mode using
the VCR code.
TV CodeVCR Code
Magnavox887797
888798
Philips891801
892802
893803
894804
Quasar860770
861771
862772
895805
896806
RCA863773
864774
Samsung755755
897807
Sylvania756756
17
TV/DVD COMBO CODES
Programming for combination equipment: Program the remote
control in TV mode using the TV code and then in VCR mode (or
AUX - press 1 before entering the DVD code) using the DVD code.
TV CodeDVD Code
Apex757757
Broksonic752752
Cytron904904
Panasonic734734
765765
RCA749749
Sansui754754
Sylvania764764
Toshiba865814
866815
TV/VCR/DVD COMBO CODES
Programming for combination equipment: Program the remote
control in TV mode using the TV code, then in VCR mode using the
VCR code, and then DVD in AUX mode (press 1 before entering the
DVD code) using the DVD code.
TV CodeVCR CodeDVD Code
Panasonic900810882
TV/VCR/TUNER COMBO CODES
Programming for combination equipment: Program the remote
control in TV mode using the TV code, then in VCR mode using the
VCR code, and then tuner in AUX mode (press 2 before entering the
tuner code) using the tuner code.
Programming for combination equipment: Program the remote
control in VCR mode using the VCR code, and then DVD in AUX
mode (press 1 before entering the DVD code) using the DVD code.
VCR CodeDVD Code
Go VideoNo Code692
No Code693
No Code822
JVCNo Code689
RCANo Code690
SamsungNo Code667
No Code691
No Code820
No Code821
Sony778817
No Code818
768No Code
ToshibaNo Code819
Zenith779No Code
19
TROUBLESHOOTING
What’s
Happening
While doing
remote
control
procedure,
the remote
control stops
working.
When you
press a button
on the remote
control, the
equipment
doesn’t do
what you
expect.
What’s WrongWhat You Can Do
• If you don’t
press
a button for 20
seconds in a
programming
sequence, the
remote shuts off
its programming
function.
• Maybe you
didn’t set the
remote to the
mode for the
equipment you
want to control.
• Maybe you’re
not pointing the
remote control
right at the TV
(or other
equipment).
• Maybe the
remote control is
missing
batteries, maybe
you put the
batteries in the
remote the
wrong way, or
maybe the
batteries are
weak or dead.
Start over again.
• Press the correct mode button to
set the remote to the mode for the
equipment you want to control.
• The remote control uses IR signals
to control all equipment except for
the receiver (when using UHF). IR
signals travel only 40 feet or less,
and can’t go through walls or other
solid objects. You must point the
remote control right at the
equipment, with no objects to
block the signal path.
• If the batteries are missing or dead,
put fresh AAA-size batteries in. If
the remote has fresh batteries,
check whether you put them in the
right way. If you didn’t, take them
out and put them in the right way.
20
• Maybe you
didn’t set up the
remote to
control the
equipment.
• Make sure you set up the remote
to control all the equipment you
want to use. See Program the Remote to Control Your TV on
page S-2 and Programming for Other Equipment on page 2.
What’s
Happening
What’s WrongWhat You Can Do
Your picture
is snowy (or
blue or
black).
Your remote
control isn’t
working
When you
press the
remote
control Mute
or Volume
button,
nothing
happens.
• You have
accidentally
changed the
channel on your
TV.
•The remote
control is in the
wrong mode.
• You might be
using the wrong
remote control
(TV1 or TV2).
• Your batteries
are worn out.
• Maybe you have
not set up the
remote control.
• Maybe you’re
trying to control
TV volume but
you set up the
remote to
control a tuner
or amplifier in
AUX mode.
• Make sure your TV (and VCR, if
connected) is tuned to the correct
channel. Also try using the
Recover button as described on
page S-3, If You Lose Your Picture (How to Use the Recover Button).
• Make sure the remote control is in
the correct mode. For example, if
you want to use the satellite
receiver, put the remote control in
SAT mode (see Remote Control
Modes on page 1).
• Make sure you are using the
correct remote control (TV1 or
TV2) for your locations (multiroom receivers only).
• Change the batteries as described
on page S-1 in Insert the Batteries.
• See Program the Remote to Control Your TV on page S-2 at
the beginning of this guide and
Programming for Other
Equipment on page 2.
• Set up the remote to control either
TV volume or tuner/amplifier
volume, whichever you want. See
page 7.
Your PIP
(Picture-InPicture)
button isn’t
working.
• Your receiver
doesn’t use PIP.
• Upgrade to a receiver with this
feature.
21
LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe
place. Remember to keep your Sales Receipt for warranty
service. We will consider any items you return without a copy of
the Proof of Purchase to be out of warranty.
This warranty extends only to the original user (“you,” “your”) of the DISH
Network remote control and is limited to the purchase price of the remote
control. DISH Network and its affiliated companies (“we,” “our,” “us”) warrant
this remote control against defects in materials or workmanship as follows.
For one year from the original date of purchase, if we find the remote control is
defective subject to the limits of this warranty, we will replace the remote at no
charge for parts or labor. We warrant any such work done against defects in
materials or workmanship for the remaining part of the original warranty
period.
This warranty does not cover installation of the DISH Network System;
consumer instruction; physical set up or adjustment of any consumer electronic
equipment; remote control batteries; signal reception problems; loss of use of
the equipment; unused programming charges due to equipment malfu nction;
cosmetic damage; damage due to lightning, electrical or telephone line surges,
fire, flood, or other acts of Nature; accident; misuse; abuse; repair or alteration
by other than our factory service; negligence; commercial or institutional use;
improper or neglected maintenance; equipment sold AS IS or WITH ALL
FAULTS; equipment removal or reinstallation; shipping damage if the
equipment was not packed and shipped in the manner we prescribe; nor
equipment purchased, serviced, or operated outside the contiguous United
States of America.
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. WE SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS DEVICE, NOR FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGE RESULTING FROM THE USE OF, OR INABILITY TO
USE, THIS DEVICE. UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY, IF
ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS DEVICE. EXCEPT TO THE
EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS
DEVICE IS LIMITED IN DURA TION TO THE DURATION OF THIS WARRANTY. WE
RESERVE THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF WE
DETERMINE ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS
DEVICE NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE
VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT
NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN
ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE
DEVICE HAS BEEN OPENED BY AN UNAUTHORIZED PERSON (with the exception
of opening the battery cover).
This warranty gives you specific legal rights which may vary from state to state.
Some states do not allow the exclusion or limitations of incidental or
consequential damages, or allow limitations on the duration of an implied
warranty, so those limitations may not apply to you.
22
DISH NETWORK’S EXCHANGE PROGRAMS
DISH Network offers two options if you need to replace your remote control:
the Advanced Exchange Program and the Post Receipt Exchange Program.
Advance Exchange Program
The Advanced Exchange Program allows you to have a replacement remote
shipped immediately to you. Depending upon where you live, the remote should
arrive within 3 to 5 business days. You will not have to return your defective
remote to DISH Network using this program.
A shipping charge will be applied for shipping the replacement remote. This is a
one-time fee based on DISH Network’s competitive bulk shipping rates
(additional charges may apply outside the continental U.S.). This fee will be
charged to your billing account or valid credit card.
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that you send DISH Network
the defective remote control at your cost to determine if the equipment is
covered under warranty. To provide faster service, upon receipt of your
equipment you will be shipped a replacement. Y our original equipment will not
be available for return.
If your equipment is not covered under warranty and can be repaired, your
billing account or credit card will be charged the standard repair fee for the
replacement. If damage to the defective equipment is found, which DISH
Network in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, your billing account or credit card will be charged the
market price of the replacement.
ACCESSORY WARRANTY
An accessory is any DISH Network branded equipment, displaying the DISH
Network logo, excluding the receiver, Smart Card, cables and hookups, and
non-mechanical components. A one-year warranty becomes effective upon the
activation of the DISH system or date of purchase, if bought separately. A proof
of purchase is required to verify the purchase date. If an accessory has an
expired warranty, no exchange will be issued. You may purchase replacement
accessories from DISH Network or your local retailer.
IF YOU NEED HELP
1.Review this User Guide.
2.See Troubleshooting on page 20.
3.Call the Customer Service Center at 1-800-333-DISH (3474). Have the
date of purchase and your customer account number ready.
a. If the representative finds you should return the remote control,
you’ll get a telephone number to call for a Return Authorization
(RA) number. Before shipping any equipment to us, you must get a
Return Authorization number.
b. You must package returned equipment the right way. Follow the
instructions the representative gives you.
c. Write the RA number in large, clearly visible characters on the
outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside of
the box to you at your cost.
23
d. We will:
• Check the remote control, including whether it is covered under
the warranty.
• Replace any remote we find is defective with a new or
refurbished remote, if the defective remote is covered under the
warranty. We will ship the replacement remote at our expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
REGULATORY FACTORS
This device complies with Part 15 of FCC Rules. Operation is subject to the
following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired operation.
Changes or modifications to this device may void your authority to operate this
equipment.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the use is
encouraged to try to correct the interference by one or more of the following
measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected. Consult the dealer or an
experienced radio/TV technician for help.
Document Number: 167821
Printed in
DISH Network is a trademark and service mark of DISH Network.
All product names, trade names, or corporate names mentioned in this
Guide are acknowledged to be the proprietary property of the
registered owners.
24
If you enter a “1” as the last number of your code,
your remote is in Limited Mode (see page 3 for more details).
To read out your remote codes, see page 9 for instructions.
For all your customer needs,
call the Customer Service Center
at 1-800-333-DISH(3474)
167821
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