Unify OpenStage 60 SIP, OpenScape Voice, OpenStage 60 G SIP, OpenStage 80 SIP, OpenStage 80 G SIP User Manual

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OpenStage 60 SIP, OpenStage 60 G SIP OpenStage 80 SIP, OpenStage 80 G SIP OpenStage Key Module OpenScape Voice

User Guide

A31003-S2030-U107-2-7619

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Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.



Hofmannstr. 51, 81379 Munich/Ger many

Reference No.: A31003-S2030-U107-2- 7619

The information provided in this document contains merely general descriptions or characteristics of perfo rmance which in case of actua l use do not always apply as



described or which may change as a result of further development of the products.



An obligation to provide the respective cha racteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, p roduct and service names are trademarks or registered tra demarks of their respective holder s.

unify.com

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Important information 3

Important information

Trademarks

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or

• in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you encounter any problems, contact the administrator.

Use only original accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as attested by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/ EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.

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4 Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments, such as bathrooms.

Software update

Product support on the Internet

Information and support for our products can be found on the Internet at:

http://www.unify.com/.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:



http://wiki.unify.com/.

During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line. An update action is indicated by messages on the display and/or by flashing LEDs.

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Contents 5

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Single-line telephone/multi-line telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting to know your OpenStage phone . . . . . . . . . . . . . . . . . 15

The user interface of your OpenStage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

OpenStage Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Keys and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

TouchGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Trunk keys (on multi-line phones only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Graphic display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Display keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Context menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Pop-up window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Application tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Video link display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Camera test with "Self view" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Disabled video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Applications available on your OpenStage phone . . . . . . . . . . 36

Application navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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6 Contents

Phonebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Additional notes on call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Managing call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Entry details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Voicemail (answering machine) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Program/Service menu/Applications menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Help function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 52

Answering a call with a headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Picking up call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

In standard mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

In US mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Call control (2nd alert). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Immediate dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Dialling using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Canceling a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Putting on hold and retrieving successively or simultaneously . . . . . . . . . . . . . . . . . . . . . . . 72

Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

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Contents 7

Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Copy and insert destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Assign a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Activate/deactivate call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 82

Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Forwarding menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Preconfiguring or changing destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Assigning a destination phone number to a call type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Call forwarding chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Programming sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Starting programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Configuring a fixed forwarding key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Resetting sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Dialling with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Dialling from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Dialling from the corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Dialling a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Calling a contact from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Page 8

8 Contents

Making calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . 125

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Dialling the last dialled number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Busy override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Making calls in an executive-secretary team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Sample scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

"Executive-secretary" with Executive/Assistant Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Sample scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Function overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Launching the E/A Cockpit from the secretary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Managing call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Managing secretary statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Making calls in the E/A Cockpit team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Settings for multi-line phones (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Setting the ringtone for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Line preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Selecting a preferred phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Deleting all phonebook entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Managing contact groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Deleting a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Saving a picture for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Quick search in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Changing the display format for contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

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Contents 9

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Copying entries to the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Viewing details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Copying entries from the call lists into the personal phonebook . . . . . . . . . . . . . . . . . . . . . 165

Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Deactivating the ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 169

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Enabling "Do not disturb" via the idle menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Logging on with forced, delayed logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . 180

Video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Activating and deactivating the function temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Activating and deactivating a function with a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Self view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Video link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Installing a USB camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Connecting a USB camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Activating and deactivating the video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . . . . . . 185

Feature toggle key for hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Making anonymous calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Temporarily activate anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Temporarily deactivate anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . 187

Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Page 10

10 Contents

Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Accepting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Using abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Hunt group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Marking the last line in the hunt group chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Reachability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Parallel call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Two-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Dialling the last caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Retrieving and dialling the last answered caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Retrieving and dialling the phone number of the last caller dialled . . . . . . . . . . . . . . . . . . . 200

Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Table of codes for OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Impact Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Answering a call with a lower Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Answering forwarded calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Calls to a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Offhook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Forwarding a call with a lower IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Conducting a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Reconnecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

IL alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 207

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Lamp brightness for TouchSlider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Set the sensitivity of the TouchGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Contrast for the OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Activating the screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Automatic screensaver activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Setting the fade time for the screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Page 11

Contents 11

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Special ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Nonsecure voice communication tone and message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Activating/deactivating automatic menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Alarm on changing the Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Activating and deactivating Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Open Bluetooth discoverability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Bluetooth name for your OpenStage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Configuring pairing settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Entering the pairing PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Managing Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Blacklist for Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Discoverability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Transferring contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Receiving a vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Sending a vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Using a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Connecting the Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Testing a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Using a Bluetooth Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Connecting a "Konftel 60W" Bluetooth conference phone. . . . . . . . . . . . . . . . . . . . . . . . . . 249

Testing the "Konftel 60W" Bluetooth conference phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Backup/restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Saving user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Restoring user data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Deleting a user backup on a storage medium. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Displaying and checking backups on USB media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Page 12

12 Contents

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

The following features are not supported: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Your call is paused and reconnected during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 261

Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Adding conference participants during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 262

Putting a line on hold manually during the recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Calling up the WBM interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Page 13

General information 13

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following reasons:

• The function is not configured for you or your telephone. Please contact your system support

representative.

• Your communications platform does not feature this function. Please contact your sales partner

for information on how to upgrade.

This user guide is intended to help you familiarise yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.

This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Symbols used in the manual

Operations and settings that can be made both at the phone and over the WBM interface are indicated by an icon and page reference.

V is a reference to an operation or setting performed directly on the phone

z is a reference to an operation or setting performed via the WBM interface

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

Page 14

14 General information

Service

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unauthorised.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your com

munications platform can be obtained from your service technician. Please have this information ready when you contact our service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be

kept clear. The optimum handsfree distance is 20 in. (50 cm).

• Proceed as follows to optimise display legibility:

– Turn the phone to tilt the display. This ensures you have a frontal view of the display while

eliminating light reflexes.

– Adjust the contrast as required

 Page 207.

Single-line telephone/multi-line telephone

Your OpenStage is a "multi-line telephone" . This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.

The programmable sensor keys function as line keys on multi-line phones  Page 24.

The "Overview" tab on the telephony interface provides information about the lines configured on your phone and the current status of each line

 Page 38.

When using a multi-line phone to make and receive calls, certain particularities must be taken into account

 Page 125.

Our service department can only help you if you experience problems or defects with the phone.



Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.

Page 15

Getting to know your OpenStage phone 15

Getting to know your OpenStage phone

The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.

The user interface of your OpenStage

The diagram shows an OpenStage 60/60 G SIP, the description applies to both product variants.

1 You can make and receive calls as normal using the handset. 2 The large graphic display permits intuitive operation of the phone  Page 27.

The mode keys allow easy operation of the applications featured on your telephone. To select a tab within a function press the relevant key repeatedly until the required tab is dis

played  Page 20.

Use the TouchGuide to navigate conveniently through the applications on your telephone

 Page 21.

You can customise your telephone by assigning phone numbers and functions to the pro-

grammable sensor keys  Page 23.

The function keys allow you to call up the most frequently used functions during a call (e.g.

Disconnect)  Page 19.

Audio keys are also available, allowing you to optimally configure the audio features on your telephone

 Page 19.

The TouchSlider allows you to adjust the current volume (e.g. telephone rings - ringer vol- ume)  Page 19.

9 Incoming calls and new voice messages are visually signalled via the alert bar. 10 The keypad can be used to enter phone numbers and text  Page 26.

Page 16

16 Getting to know your OpenStage phone

Ports on the underside of the phone

OpenStage operating features

OpenStage 80 80 G 60 60 G

Display type

Colour TFT

640x480

Colour TFT

640x480

Colour TFT

320x240

Colour TFT

320x240

Illuminated display ; ; ; ;

Programmable sensor keys 9 9 8 8

Full-duplex speakerphone function ; ; ; ; Headset ; ; ; ; USB master ; ; ; ; Interface for key modules ; ; ; ; Bluetooth ; ; ; ; 10/100 Mbps switch  Page 17 ; ; 1000 Mbps switch  Page 17 ; ; Web-Based Management (WBM) ; ; ; ;

To avoid damaging your OpenStage phone, make sure you use the adapter cable C39195Z7704-A5 when connecting a USB stick.

Do not connect a USB hub to the USB master as this can cause stability problems.

Power supply unit  (if necessary)

PC  (e.g. OpenStage Manager)

Network switch

Headset

Key Module

Handset

USB memory stick or USB camera

Country specific  cable

Page 17

Getting to know your OpenStage phone 17

Using network ports more efficiently

OpenStage 60/80 SIP has a built-in 10/100 Mbps Ethernet switch. OpenStage 60 G/80 G SIP has a 1000

Mbps Ethernet switch. This means that you can also connect a PC with a Gigabit LAN connection to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by administrator.

Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.

OpenStage Key Module

The OpenStage Key Module is a key module attached to the side of the phone that provides 12 additional

illuminated, programmed keys.

Like keys on the phone, these keys can be programmed and used according to your needs

 Page 23.

You can attach up to two OpenStage Key Modules to your OpenStage 60/80 SIP.

The diagram shows an OpenStage Key Module for OpenStage 80 SIP.

OpenStage 60/80 SIP or OpenStage 60 G/ 80 G SIP

Network switch

Page 18

18 Getting to know your OpenStage phone

OpenStage Manager

This program offers an additional option for tailoring your OpenStage to your personal needs.

OpenStage Manager is suitable for the following models:

• OpenStage 60 (SIP/HFA)

• OpenStage 60 T

• OpenStage 80 (SIP/HFA)

• OpenStage 80 T

• OpenStage 60 G / 80 G (SIP/HFA)

Features

• Phonebook management

• Assignment of images to contacts

• Synchronisation of contacts

• Save and restore

• Key programming

• Screensaver

• Ringtones

Contact your administrator for the latest version of OpenStage Manager.

Page 19

Getting to know your OpenStage phone 19

Keys and controls

Function keys

Audio controls

Audio keys

TouchSlider

Similar to the TouchGuide  Page 21, you can set properties for your telephone, such as the vol- ume, by sliding your finger over the TouchSlider.

The blue illuminated slider control displays the volume setting for the current tone (ringtone, handset tone and loudspeaker tone). You can adjust the volume by moving the slider left or right.

Set the lamp brightness of the TouchSlider  Page 208.

Key Function when key is pressed

s End (disconnect) call  Page 58. r Activating/deactivating call forwarding  Page 77. q Key currently has no function

Key Function when key is pressed

n Activate/deactivate the loudspeaker  Page 52. o Activate/deactivate headset  Page 53. p Activate/deactivate microphone (also for speakerphone mode)  Page 69.

Page 20

20 Getting to know your OpenStage phone

Mode keys

These sensor keys allow you to switch to the required application with the simple stroke of a key. To select a tab within an application press the relevant key repeatedly until the required tab is dis

played.

The icons for the mode keys also appear on the display  Page 33.

Key Function when key is pressed LED display

Display telephony interface

 Page 37

Blue: The function is active.

u Display phonebooks  Page 40 Blue: The function is active. w Display call lists  Page 43

Blue: The function is active. White: New entry in call list

x Display voicemails  Page 46

Blue: The function is active. White: New voicemail

Display Program/Service menu/Applications menu  Page 47

Blue: The function is active.

y Display Help function  Page 49 Blue: The function is active.

Page 21

Getting to know your OpenStage phone 21

TouchGuide

With this control, you can manipulate most of your phone’s functions as well as its displays.

Before using the telephone, remove the protective covering from the TouchGuide ring surface.

Operation Functions when key is pressed



Press the c key.

In idle mode:

• Open the idle menu  Page 29

In lists and menus:

• Go to next level

Entry selected:

• Perform action

You can now access a context menu:

• Open the context menu



Press the a key.

In lists and menus:

• One level back

Entry selected:

• cancel action

In input fields:

• Delete character to the left of the cursor



Press the d key.

In lists and menus:

• Scroll down

• Hold down: Jump to the end of the list/menu



Press the b key.

In lists and menus:

• Scroll up

• Hold down: Jump to the start of the list/menu



Move your finger around the inner wheel

In lists and menus:

• Scroll up or down

In input fields:

• Select a character in the display keyboard  Page 28

• Set the sensitivity

 Page 209



Press the i key.

Entry selected:

• Perform action

• Initiate call

Page 22

22 Getting to know your OpenStage phone

Browsing in the call list and phonebook tabs

If you are in the phonebook, you normally navigate between the "Personal" and "Corporate" tabs using the

u key or if you are in the call lists you navigate between the "Missed", "Received", "Di-

alled" and "Forwarded" tabs using the w key,

Alternatively you can use the TouchGuide to navigate between the tabs.

Firstly use the b key to enter the tab row and move left or right using the a and c keys. Once

you have reached the required tab, click the

d or i to change to the associated selection list.

If you are in one of the phonebook or caller lists or in one of the settings menu, you are go back to the telephony interface by repeatedly pressing the

a key.

Page 23

Getting to know your OpenStage phone 23

Programmable sensor keys

Your OpenStage 80 SIP has nine (OpenStage 60 SIP: eight) illuminated sensor keys. You can assign functions or numbers to them.  To open the programming menu, press and hold down the relevant sensor key  Page 93. To activate the programmed function, briefly press the relevant key  Page 97.

Depending on how they are programmed, you can use the sensor keys as:

• Function keys  Page 92

• Repdial keys

 Page 92

• Direct station selection keys

 Page 132

Touch the key briefly to activate the programmed function or dial the stored number  Page 97.

If you hold the key pressed, you are prompted as to whether to start programming this function key.

A label indicating the key’s function is displayed to the left of the key; it cannot be changed. You can change the labels for repdial keys according to your requirements.

The status of a function is shown by the LED on the corresponding sensor key.

Meaning of LED displays on function keys

Increase the number of programmable sensor keys by connecting a key module  Page 17.

If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current set

ting).

Line and DDS keys can only be programmed by administrator via the service menu.

LED Meaning of function key

S Off The function is deactivated. T

Flashing

1 In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval

represents different statuses, which are described in detail in the corresponding sections of the manual.

Indicates the function status.

R On The function is activated.

Page 24

24 Getting to know your OpenStage phone

Trunk keys (on multi-line phones only)

Some of the programmable keys on multi-line phones can be set up as trunk keys by administrator. Each key programmed with the "Line" function is handled as a line. This means up to 9 line keys can be configured on OpenStage

80 SIP and up to 8 on OpenStage 60 SIP.

A distinction is drawn here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis

 Page 24.

Primary line

All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls are signalled on this line.

Secondary line

The secondary line on your phone is used as a primary line by another subscriber of the line trunk group. Your primary line, which is configured on another telephone in the line trunk group, simul

taneously functions as the secondary line on that telephone.

Phantom line

Phantom lines are not used as primary lines by any telephones in the line trunk group. Phantom lines are established when the number of lines provided by a communications system exceeds the number of available telephones.

Line utilisation

• Private line: A line that is used by a single telephone. This line cannot be used as a secondary

line by another telephone.

• Shared line: A line that is configured on multiple telephones. The line status (if configured) is

displayed in the "Overview" tab for all telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones.

• Direct call line: A line with a direct connection to another telephone.

The line status is indicated by the LED in addition to the display in the "Overview" tab  Page 38.

To avoid conflict between individual multi-line phones, the functions "Do not disturb" and "Call forwarding" can only be used for the primary line.

Page 25

Getting to know your OpenStage phone 25

LED display

LED Explanation

S Off: The phone is in idle mode.

Flashing:

• Incoming call on the line  Page 125

• Hold reminder is activated

 Page 104

Flickering:

• Outgoing call on the line

• The incoming call was prioritised and selected in accordance with the "Automatic line selection for incoming calls" option

Fast blinking: The line is on "Hold".

Blinking: Call forwarding is activated.

R Illuminated: The line is busy.

Page 26

26 Getting to know your OpenStage phone

Keypad

Text input

In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering

the text, all available characters for this key are displayed. After a short while, the character in fo

cus is displayed in the input field.

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g.

0700 - PATTERN

= 0700 - 7288376).

Character overview (depends on the current language setting)

To speed up the input, you can confirm your entry by pressing "i" on the navigator after you

have selected the required character.



To enter a digit in an alphanumerical input field, press the relevant key and hold it down. You no longer need to scroll through the entire list of possible characters.

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x

Additional special characters (not in 123 mode)

2 Space

; = $ \ & [ ] { } %

a b c 2 ä

d e f 3

g h i 4

j k l 5

m n o 6 ö

p q r s 7 ß

t u v 8 ü

w x y z 9

0 +

Additional special characters are available on the display keyboard

. *

# , ? ! ’ “ + - ( ) @

4 Switch between upper and lower case text and number entry

Page 27

Getting to know your OpenStage phone 27

Multi-function keys

Graphic display

Your OpenStage 60/80 SIP is equipped with a tilt-and-swivel colour display  Page 16.

Appearance

You can customise your display to suit your personal requirements:

• Angle the display as required  Page 14

• Set the contrast (OpenStage 80 SIP only)

 Page 207

• Select your preferred display design

 Page 207

Status bar

The time, weekday, date, and your phone number are displayed in the status bar.

In addition, different icons represent different situations and switches:

Key Function during text input Function when held down

* Write special characters Deactivate the ringtone  Page 168 #

Switch between upper and lower case

Activate the telephone lock  Page 174

1 Write special characters (not in 123 mode)

You can also input text using the display keypad  Page 28.

Icon Explanation

The ringtone is deactivated  Page 168

The "Do not disturb" function is activated  Page 169

The phone lock is activated  Page 174

The Bluetooth function is activated  Page 232

A mobile user is logged on to the telephone

14:27 SUN . . :123456

Dialled

Received

Options

Paul, Auster10:24

Paul, R.. Peter, A.. Anna, S..

Crystal sea

26 08.07

14:27 SUN . . :123456

Dialled

Received

Options g

Paul, Auster10:24

Paul, R.. Peter, A.. Anna, S..

Warm grey

26 08.07

Page 28

28 Getting to know your OpenStage phone

Display keyboard

Depending on the context, the display keyboard is displayed with different elements.

Use the TouchGuide to operate the display keyboard  Page 21.

You can select the following functions from the function bar:

Simple text and characters can also be entered at any time using the keypad  Page 26.

Operation Function

Move your finger around the wheel

Set the focus on the next/previous element

Press i

Select the element in focus (enters the character or performs the function)

Press h Delete character to the left Press g Set focus to

Element

Explanation

Switch to upper/lower case characters for first letter of words (initial letter upper case, all subsequent letters lower case)

Switch to lower case characters

Switch to upper case characters

Switch to numeric characters

Switch to punctuation and special characters

Move cursor one character to the right/left

Copy entire content of the active field to the clipboard

Insert clipboard content at cursor position. Existing content is not overwritten

Canceling an action without saving

Confirm changes

Element in focus Letters, digits, punctuation or special

characters Function bar

Page 29

Getting to know your OpenStage phone 29

Context-dependent displays

Depending on the situation at hand, the graphic display on your OpenStage phone displays different content, to which you can respond intuitively.

Idle mode

In addition to the status bar and the programmable sensor key list, the graphic display offers a wide range of context-dependent displays.

Idle menu

In idle mode, press h or g on the TouchGuide  Page 21 to display the idle menu. You can call

up various functions here. Entries may vary.

The idle menu may contain the following entries:

• Ringer off

• Do not disturb on

• Directed pickup

Status bar  Page 27

Programmable sensor key list

 Page 23

Context-dependent displays

Page 30

30 Getting to know your OpenStage phone

Telephony dialogs

The dialogs in the lower area of the display prompt you to input data or provide you with information about the call states.

Example: In idle state, enter a phone number using the dialpad.

Once you have entered the first digit, several options corresponding to the situation are displayed in a dialog menu (pop-up menu) which you can select and confirm using the TouchGuide

 Page 21.

Messages

The messages displayed in the upper left area of the display advise you of current settings or events.

Example:

• Call forwarding is activated for all calls. All calls are forwarded to the number "220870"

• You received a callback request/voice message in your absence

• A call list contains a new entry

The calls were saved in the missed calls list. Press w to view these calls. Missed calls are not

saved and displayed if the call journal is disabled

 Page 166.

Explanation of all message icons:

Icon Explanation

You have received one or more new messages

One or more new entries have been added to the call lists

Local call forwarding is activated for all calls

Dial

08912345

Saved callback/voice message

Activated call forwardCall list entry

Page 31

Getting to know your OpenStage phone 31

Context menus

If the arrow icon g appears next to a selected entry, additional menu levels or selection options

are available in the form of a context menu. Navigate through these options using the TouchGuide

 Page 21.

You can select and confirm the required functions using the TouchGuide  Page 21.

After a connection is set up – you are called or you make call – the context menu appears automatically under the current connection for the configured time (e.g. 20 seconds).

You can define how long the context menu should be displayed. You can deactivate the automatic display so that the

g key must be pressed to see the context menu of the connection

 Page 230.

Idle display context menu

When you press g on the TouchGuide in idle state, the following functions are available (if acti-

vated):

Consultation

First entry  (selected when the menu is called up)

Hold

Blind transfer call Disconnect Directed pickup

Selected entry

Start conference

Do not disturb on

Repeat dialling 1234 Ringer off

Mobile logon Cancel call backs

Selected entry

Only available when configured to support mobility

First entry (selected when you call up the menu, if you have already dialled a phone number and the call journal is activated

 Page 166)

Directed pickup

Page 32

32 Getting to know your OpenStage phone

Pop-up window

In certain situations, a pop-up window opens automatically in the lower third of the display.

Pop-up menu

You will be prompted to use a pop-up menu to select situation-dependant functions and to confirm them or to make entries.



You can use the TouchGuide to navigate within the pop-up menu  Page 21.

Example:

The following pop-up menu opens after you change a setting and press the h key on your Touch-

Guide.

Pop-up message

Pop-up messages only indicate actions or states for which further action is not required.

Example: The following pop-up message appears briefly when you change a setting.

Save changes?

Save Do not save

Changes saved successfully

Page 33

Getting to know your OpenStage phone 33

Application tab

In many cases you can select further content within an application using tabs.

Example: Press the w mode key to open the call lists  Page 20. Press this key repeatedly to

switch between the various tabs.

The icon displayed to the left of the tab indicates the application you are currently working in.

Icon Explanation

Telephony interface1  Page 37

1 Platform-dependent; please contact the responsible administrator.

Phonebooks  Page 40

Call lists  Page 43

Voicemail  Page 46

Program/Service menu/Applications menu  Page 47

Help function  Page 49

Missed Received

Icon Additional tab

Arrow icon: Additional tabs

Active tab

Page 34

34 Getting to know your OpenStage phone

Video link display

If you are using a USB camera on your OpenStage 60/80 SIP for video links, different information will appear on the display when the video function is enabled (

 Page 182).

Video link with context menu opened

A video link is established. The call partners each have cameras connected and have enabled the video function. The video images of both the calling and called partners appear on the left-hand side in preview mode.

A video link is established. The caller has a camera installed but the called partner does not. The call partners have both enabled the video function. The video image of the caller appears on the left-hand side in preview mode and a crossed-out camera appears instead of the video image of the called partner. The situation can also be reversed.

11:53 Fr 30.03.12

Second call

3339

Repeat dialling

Hold

Ringer off

Alternate

Consultation

Deflect

Shift key

Consultation Start conference

Hold

Blind transfer call

Video off

Disconnect Directed pickup

3338

11:53 Fr 30.03.12

Second call

3339

Repeat dialling

Hold

Ringer off

Alternate

Consultation

Deflect

Shift key

Consultation Start conference

Hold

Blind transfer call

Video off

Disconnect Directed pickup

3338

Page 35

Getting to know your OpenStage phone 35

Video link with context menu not opened

A video link is established. The call partners each have cameras connected and have enabled the video function. The video image of the called partner is shown on the display in single-screen mode.

A video link is established. The caller has a camera installed but the called partner does not. The call partners have both enabled the video function. A crossed-out camera is shown instead of the video image of the called partner.

Camera test with "Self view"

A video image of the operator is shown for a few seconds in single-screen mode with the Self view function (

 Page 182).

Disabled video function

If the called partner or the caller disabled the video function temporarily ( Page 181) or complete- ly ( Page 184), a normal call connection is established or the call is switched to a normal call connection.

11:53 Fr 30.03.12

Second call

3339

Repeat dialling

Hold

Ringer off

Alternate

Consultation

Deflect

Shift key

3338 01:32:53

11:53 Fr 30.03.12

Second call

3339

Repeat dialling

Hold

Ringer off

Alternate

Consultation

Deflect

Shift key

3338

00:51:12

11:53 Fr 30.03.12

Second call

3339

Repeat dialling

Hold

Ringer off

Alternate

Consultation

Deflect

Shift key

Page 36

36 Applications available on your OpenStage phone

Applications available on your OpenStage phone

The following descriptions provide an overview of the various applications available on your OpenStage phone.

Application navigation

Activating an application

You can switch to the relevant application using the mode keys  Page 20.

Scrolling through application tabs

If an application has more than one tab, you can select the tab you want by pressing the mode key repeatedly

 Page 33.

Scrolling through lists

You can use the TouchGuide to scroll through entries and confirm the functions you want

 Page 21.

Opening context menus

If the arrow g appears beside an entry, a context menu is available for this entry  Page 31.

Page 37

Applications available on your OpenStage phone 37

Telephony interface

Single-line view

Additional information is displayed in the telephony interface when your phone rings, when you dial a number or during a call, for instance.

Press t to open this interface.

Example:

Icons for frequent call statuses

The same information is available on multi-line telephones for the selected line in the line overview.

Icon Explanation

You receive a call

After dialling, the other subscriber's phone rings.

The call is active.

High-quality voice connection (G.722).

The call has been disconnected.

You have placed the call on hold (e.g. consultation hold).

Your call partner has placed the call on hold.

The voice connection is secure.

The voice connection is not secure.

Detailed descriptions of the various functions can be found in the sections "Basic phone functions"

 Page 51 and "Enhanced phone functions"  Page 99.

Icon indicating call status

Call duration

Current call(s), possibly with information stored in the phonebook

Call requests and current states

Pop-up menu with  situation-dependent options

Disconnect and return Complete transfer

Baker, R.

4400

Call back

{

}

Page 38

38 Applications available on your OpenStage phone

Multi-line view

Two tabs are displayed on the telephony interface:

• "[My phone]" tab - represents the primary line or the line view of a selected line  Page 37

• "Overview" tab - configurable overview of the secondary lines

 Page 24

Press t to open this interface.

Example:

The status icons provide information about the state of the relevant line.

Icon Explanation

Call for the corresponding line.

Call for a line with suppressed ringtone  Page 154.

"Hold reminder" is activated  Page 104.

The line is currently not available.

The line is busy.

You are holding the line.

The line is free.

Please note the LED displays for the line keys  Page 25.

Line status Line name

Status icon

[My phone] g

Line 1 Line 2

[My phone]

Overview

Shift key

My phone

Line 1

Line 2

DND

Group pickup

Bohr, Niels

Line busy

0123456632419

Line key labeling

 Page 24

Page 39

Applications available on your OpenStage phone 39

Context in the line overview

In the context menu of a selected line you have the following options with:

• Own free line –Select –View

[1]

• Own line with active call –Hold – Clear (replace handset) –View

[1]

• Own line with held call –Retrieve –View

[1]

• Other free line –Select –View

[1]

• Other line with active call –Hold – Clear (replace handset) –View

[1]

• Other line with held call –Retrieve –View

[1]

• Other line busy –View

[1]

– Connecting

[2]

1. After a period of time set by administrator the tab of the selected line is displayed as a preview.

2. The "connect" function must be activated by the administrator.

Page 40

40 Applications available on your OpenStage phone

Phonebooks

In addition to the local phonebook, this application also contains entries from other directory services, such as a corporate directory.

To activate a specific tab, press u repeatedly until the required tab is displayed.

Example:

Phonebook icons

Search contacts

When in the phonebook or directory list view, press the keypad key that corresponds to the first letter of your search term.



A field opens for you to enter the search term:

Enter your search term using the keypad  Page 26.

The cursor jumps to the first entry in the list that matches the character you entered in the search field.

Icon Explanation

Primary business number

Secondary business number

Mobile phone number

Private phone number

Personal

Options

Bernoulli, Daniel

Bohr, Niels

Chadwick, James

Curie, Marie

Einstein, Albert

Faraday, Michael

Watt, James

Ta b

Additional options for processing the phonebook in the context menu

Further entries are available

Contacts

Corporate

ABC2

Page 41

Applications available on your OpenStage phone 41

Personal phonebook

The "Personal" tab contains your local phonebook. You can store up to 1000 personal contacts in this phonebook. The entries are sorted in alphabetical order in the phonebook list and displayed with the icon for the specified default phone number.

There are two ways of creating new contacts:

• Via the phonebook list context menu  Page 155

• Accept entry from LDAP search

 Page 161

Contact details

The type of data displayed for a call in the telephony interface  Page 37 is dependent on the information you have stored for the contact in your local phonebook.

A contact consists of the entry in the "First name" or "Last name" fields and at least one phone number

 Page 155.

In addition, you can store non-telephony-specific data (e.g. address, function, etc.) for each entry.

You can store several phone numbers for each contact. In this case, however, you should define a preferred number

 Page 155.

Classify your contacts into groups  Page 157.

Store a picture of the contact  Page 158.

Managing contacts

All saved contacts are listed in alphabetical order in the "Personal" tab.

You can use the "Options" context menu to

• create new contacts  Page 155

• define contact display format

 Page 160

• Quick search in the phonebook

 Page 159

• sort contacts into groups

 Page 157

• delete the entire phonebook list

 Page 156

Using contacts

The following functions are available via the context menu of a selected contact:

• Calling a contact  Page 116

• Editing a contact

 Page 155

• Deleting a contact

We recommend OpenStage Manager software for the professional management of your contact data and synchronizing your data with Outlook/Notes. For more information, refer to the OpenStage

Manager User Manual  Page 18.

Page 42

42 Applications available on your OpenStage phone

Corporate directory

If you have access to a corporate directory (LDAP directory), you can search for contacts in it (consult administrator).

A user-friendly, advanced search function is available for this. You can transfer any entries found to your local phonebook.

Searching for a contact

• Simple search  Page 161

• Quick search

 Page 163

Using a contact

• Calling a contact  Page 116

• Transfer entry to local phonebook

 Page 163

Page 43

Applications available on your OpenStage phone 43

Call lists

All calls and numbers dialled on your phone are logged in chronological order in call lists.

The following call lists are displayed individually on separate tabs:

• "Missed" tab: missed calls

• "Received" tab: answered calls

• "Dialled" tab: dialled numbers

• "Forwarded" tab: forwarded calls

When new entries are added to the call lists, a message appears ( Page 30) on the idle display

and the LED of the mode key w ( Page 20) lights up white. To call up a call list, press w repeatedly until the required tab is activated.

The administrator may have made special settings for missed calls. The following keys illuminate, depending on the setting, to indicate new missed calls:

• Only the LED on the w key

• The LED on the w key and the alert bar

• Only the alert bar

•Or neither

Additional notes on call lists

• Note the setting options for voicemail  Page 46 and have the possible combinations explained

to you by administrator if necessary.

• Missed calls are not signalled if the call journal is disabled

 Page 166.

• If missed calls for this connection were answered by other subscribers, these calls are not listed

in the Missed list or are marked with a green checkmark in accordance with the setting in the call logging

 Page 166.

• Logging for call forwarding was also changed in the framework of the new call logging. All types

of forwarded calls are now only logged under "Forwarded" and no longer as before partly also as "Missed". This is regardless of how the new parameter for missed calls is defined.

The call journal function must be activated in order to display call lists  Page 166. The call journal must also be activated for the customary last number redial function. If the call journal is not activated, the message "Call Log is disabled" is shown on the display when you press the

w key.

Callers with suppressed numbers cannot be saved in the call lists.

Only calls to the primary line are received on multi-line phones ( Page 14).

Page 44

44 Applications available on your OpenStage phone

Managing call lists

Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted.

Multiple calls from the same number are only listed once. The number of call attempts is logged in the "Details" context menu.

Example: "Received" tab

You can select the following function in the "Options" context menu:

Delete All  Page 164

Example: "Dialled" tab

The following functions are available via the context menu of a selected entry:

• Dial  Page 68

• Details

 Page 45

• Delete

 Page 164

Received

Forwarded

Options

Curie, Marie

g10:25

Bernoulli, Daniel14:35

Bohr, Niels9:11

Additional tabs

Time of call

Selected new entry with context menu

Old entry

3400 (1)

4400 (1)

3850 (2)

Number of attempts

Dialled

Missed

Options

Coco, Chanel

g12.07.

Additional tabs

Date of call

Selected entry with context menu

Number of call attempts

220870(3)

Page 45

Applications available on your OpenStage phone 45

Entry details

Up to ten call attempts can be stored for each entry in the details list.

Example: entry in the "Missed" tab

Example: entry in the "Dialled" tab

In this view, the context menu contains the following entry: Dial

Using an entry

The following functions are available via the context menu of a selected entry:

• Establish a call to a preferred number  Page 117

• View details

 Page 164

• Delete the entry

 Page 164

• Transfer entry to personal phonebook

 Page 163

If a caller is already entered as a contact in the local phonebook, the stored data is displayed.

Dialled

Missed

Coco, Chanel (3 calls)

1238765341

Additional tabs

Caller number

Information from the phonebook

Time

30.10. 8:30

Date

1238765341

Received

Dialled

Bernoulli, Daniel (3 calls)

987654321

Additional tabs

Caller number

Information from the phonebook

Time

08.10. 11:20

Date

987654321

Page 46

46 Applications available on your OpenStage phone

Voicemail (answering machine)

Depending on the type and configuration of your communications platform (contact the relevant administrator), messages from services, such

as HiPath Xpressions, can be displayed in this

pplication.

Listening to messages

The following keys illuminate, depending on the setting made by the administrator, to indicate new messages:

• Only the LED on the x key

• The LED on the

x key and the alert bar

• Only the alert bar.

Note also the setting options for missed calls  Page 43 and have the possible combinations ex- plained to you by the administrator if necessary.

Press this key to open the menu for the mailbox ( Page 61). You will be shown the following for example:

(The labels displayed here for the message status may have been altered individually by administrator).

Only messages for the primary line are received on a multi-line phone  Page 14.

Message statistics

Call Mailbox

New{1} (3) Urgent{1} (1) Non-Urgent{1} (2) Old{1} (5)

Page 47

Applications available on your OpenStage phone 47

Program/Service menu/Applications menu

This menu includes a configuration area for users and administrators, as well as an area for any available applications (contact administrator).

Press v repeatedly until the "Settings" tab is active.

Select and confirm the "User" entry using the TouchGuide  Page 21.

If necessary, enter the user password  Page 171.

User settings

You can adjust local settings for your OpenStage using the "User" menu.

The menu structure comprises several levels.

Open the menu  Page 47.

Date and time

Adjust the settings on your telephone  Page 214.

Audio

Optimise the audio settings on your OpenStage for your work environment and according to your personal requirements.

Volumes

Adjust the settings on your telephone  Page 218.

Settings

Adjust the settings on your telephone  Page 219

Special ringtones

Adjust the settings on your telephone  Page 223

You can also configure all of the settings using your OpenStage’s WBM interface

 Page 265.

Settings

Audio

Phone

Locality

Security

Network information

Applicati-

Admin

Configuration

Date and time

Reset

User

Password-protected administra tion area

XML applications

Local settings

Additional menu levels are available

Diagnostic information

Page 48

48 Applications available on your OpenStage phone

Configuration

Call forwarding

Set up call forwarding for your telephone.

Adjust the settings on your telephone  Page 77.

Enhanced phone functions

Use the enhanced phone functions on your telephone.

Adjust the settings on your telephone  Page 99.

Keyset

Manage your trunk keys.

Adjust the settings on your telephone  Page 148.

Bluetooth

Prepare your phone for Bluetooth operation.

Adjust the settings on your telephone  Page 232.

Phone

Adjust the display design settings and program the sensor keys on your OpenStage. Save your settings.

Backup/restore

Back up the current user settings or restore the saved settings.

Adjust the settings on your telephone  Page 251.

Screensaver

Adjust the settings on your telephone  Page 207.

Display

Adjust the settings on your telephone  Page 207.

Programmable keys

Program sensor keys with frequently used functions or phone numbers.

Adjust the settings on your telephone  Page 92.

Locality

Enter your country-specific settings.

Adjust the settings on your telephone  Page 227.

Security

Protect your settings and data by assigning a password.

Adjust the settings on your telephone  Page 171.

Network information

Information about the IP address of the phone and HTML address of the WBM interface.

View information on the phone  Page 242.

Page 49

Applications available on your OpenStage phone 49

Diagnostic information

Provides information on all of the important settings of the telephone. Can provide valuable help in support situations

 Page 263.

Reset

Personal settings made via the telephone menu or the WBM interface can be reset to factory settings.  Page 243.

Administration

You can access the administration area via the "Admin" function and by entering the administration password.

Refer to the administration manual for your phone for more detailed information on this topic.

Applications

E/A Cockpit  Page 140

Help function

You can call up the "Help" function at any time, even during a call.

Calling up the "Help" function

Press y. The "Help" function is activated.

During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line.

An update action is indicated by messages on the display and/or by flashing LEDs.

Page 50

50 Applications available on your OpenStage phone

Control and monitoring function

A control or monitoring function can be activated on your phone for service purposes by remote maintenance.

Control function

Administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.

Monitoring function

In order to detect malfunctioning of a phone for example, the administrator installs a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.

If administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon

in the upper display line.

Activating a diagnostic call

In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the phone. This activation code, which must be provided to you by the admin

istrator and which comprises a leading asterisk, followed by three digits and the hash sign as the terminating character, must be entered before the actual phone number. At the end of the call, the call-related data is sent for further analysis to the DLS server, which then passes it to the "Open

Scape Voice Trace Manager".

Page 51

Basic functions 51

Basic functions

Secure voice transmission

Prerequisite: The secure voice communication option must be activated by your administrator.

If you call a party or receive a call from a party over a secure connection, a padlock icon1 appears on the other party’s row on your graphic display. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message "Unencrypted call" (see

 Page 225).

Emergency mode

If a failover system has been set up for your OpenScape Voice, you can still make calls and use the functions of the failover system, for example, despite network faults.

If it happens that your telephone is no longer connected to OpenScape Voice, it is registered automatically on the configured failover system. The message "Emergency mode (B8)" then appears on the display.

Some functions may not be accessible while in emergency mode, for example:

• Call forwarding ( Page 77)

• Voicemail (

 Page 61)

• Callback (

 Page 74)

• Group functions (

 Page 59)

• Multiline (

 Page 125)

• OpenScape Voice functions (

 Page 185)

Please read the introductory chapters "Getting to know your OpenStage phone"

 Page 15 and "Applications available on your OpenStage phone"

 Page 36 carefully before performing any of the steps described here on

your phone.

1. Closed for secure or open for nonsecure voice communication

Page 52

52 Basic functions

Incoming calls

Your OpenStage phone rings with the tone signal set when an incoming call is received. The call is also visually signalled on the alert bar.



If transmitted, calling party information (name, phone number) appears on the graphic display.

Answering a call via the handset

The phone rings. The caller is displayed.

^ Lift the handset.

if nec. X Set the call volume.

Answering a call via the loudspeaker (speakerphone mode)

The phone rings. The caller is displayed.

The pop-up menu opens:

Select and confirm the option shown. The n key lights up.

n Press the key shown. The key lights up. The speakerphone function is activated.

if nec. X Set the call volume.

If you have set a pattern melody  Page 221 or a ringtone  Page 219 on your phone, it is possible that administrator preset a different ringtone or deactivates the ringtone, regardless of the call type (e.g. an external or in

ternal call).

An incoming call will interrupt any ongoing telephone setting operations. As soon as the call ends, press

v to return to the point in the menu struc-

ture where you were interrupted.

If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by administrator).

Page 53

Basic functions 53

Suggestions for using speakerphone mode:

• Tell the other party that speakerphone mode is active.

• Adjust the call volume while speakerphone mode is active.

• The ideal distance between the user and the phone in speakerphone mode is about 50 cm.

Answering a call with a headset

Prerequisite: A headset is connected.

Answering calls via the headset

The phone rings. The o key flashes.

o Press the key shown.

if nec. X Set the call volume Page 19.

Answering calls automatically via the headset

Prerequisite: The administrator has additionally configured a key with the "Auto-Headset function (AICS Zip tone) ( Page 92).

S Press the "Auto-Headset" sensor key to activate automatic call answering. This

key and the headset key illuminate.

A short acoustic signal is heard on the headset for a call and the connection is established.

If you want to manually answer calls again, deactivate the automatic answering function using the "Auto-Headset" key. Both keys are off.

Make sure your headset port is set up properly  Page 222.

Page 54

54 Basic functions

Directed pickup

You can pick up a call signalled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call.

Picking up call

Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape

Voice.

A coworker’s phone rings.

Select and confirm the option shown in the idle phone’s context menu.

^ Lift the handset.

n Press the key shown.

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number. You are connected to

the calling party either via the handset or in speakerphone mode.

Directed pickup

Page 55

Basic functions 55

Picking up a held call

Prerequisite: Your colleague has placed a call on hold on their multi-line phone

 Page 129. You know the coworker’s internal phone number and the function

is configured for you in OpenScape Voice.

Select and confirm the option shown in the idle phone’s context menu.

or.

^ Lift the handset.

n Press the key shown.

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number. You are connected to

your colleague’s held call either via the handset or in speakerphone mode.

Directed pickup

Page 56

56 Basic functions

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.

Standard mode

n and ] Hold down the key and replace the handset. Then release the key and proceed

with your call.

US mode

If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.

n Press the key shown.

] Replace the handset. Proceed with your call.

{ or }

Switching to the handset

Prerequisite: You are conducting a call in speakerphone mode.

^ Lift the handset.

n The key shown goes out.

Make note of the two different processes and activate, if necessary, your preferred setting

 Page 221.

A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also

 Page 51).

Page 57

Basic functions 57

Switching from headset to speakerphone mode

In standard mode

n Press and hold the key (open listening ist activated), o Press the key. Speakerphone mode is activated.

In US mode

n Press the key o Press the key. Speakerphone mode is activated.

Open listening

People present in the room can silently monitor your call. Let the other party know that you have turned on the loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown.

Deactivating

n Press the lit key.

Switching to speakerphone mode

n \ Hold down the lit key and replace the handset.

It is not recommended to activate the open listening feature in connection with a Bluetooth headset

 Page 247 because this can lead to reduced

quality depending on headset an environment.

Page 58

58 Basic functions

Ending a call

s Press the key shown.

o Press the key shown. The key LED goes out.

n Press the lit key.

Select and confirm the option shown in the connections’s context menu.

Disconnect

Page 59

Basic functions 59

Group call

Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.

A group call is displayed on the phone. Administrator may have made the following settings for signalling:

The volume settings can be found from  Page 218.

Further administrator settings for group calls:

• The group call can be picked up both by lifting the handset and via the "Pickup call" menu option..

• The group call be picked up via the "Pickup call" menu option but not by just lifting the handset.

• A key is programmed for call pickup.

• Open a pop-up menu with the Call pickup key when a group call is waiting.

Telephone status Ring on group call = Yes Ring on group call = No

Ringtone on Silent Ringtone

Loudspeaker

Beep Loudspeaker

in Connection

Handset Ringtone

Loudspeaker

Beep Handset

Handset  Open listening

Beep Handset and loudspeaker

Headset Ringtone

Loudspeaker

Beep Headset

Headset  Open listening

Beep Headset and loudspeaker

Speakerphone mode

Beep Loudspeaker

Ringetone off Silent Nothing Nothing

in Connection

Handset  Nothing Beep

Handset

Handset  Open listening

Beep Handset and loudspeaker

Headset Nothing Beep

Headset

Headset  open listening

Beep Headset and loudspeaker

Speakerphone mode

Beep Loudspeaker

Page 60

60 Basic functions

Picking up a group call with the call pickup key

Prerequisite: The Call pickup key is configured. Your administrator has set up the group call such that it is only displayed through flashing of the Call pickup key. The phone can also ring when idle.

A group call is waiting. The Call pickup key flashes. The group call is not shown on the display.

R Press the sensor key with the "Call pickup" function.

The group call is now shown on the display with

Pickup: Caller  for: Party



The pop-up menu opens:

Picking up a group call immediately via the pop-up menu

Prerequisite: Your administrator has set up the group call such that it will be shown immediately on the display and the pop-up menu will open.

A group call is waiting and is shown on the display with

Pickup: Caller  for: Party

Picking up a group call

The pop-up menu opens:

Confirm the option shown.

^ Lift the handset (only if the appropriate function is set by your administrator).

R Press the sensor key programmed with the "Call pickup" function (if configured).

The speakerphone function is activated.

Ignoring a group call

Select and confirm the option shown. The phone stops signalling the group call.

Pickup call

Ignore

Page 61

Basic functions 61

Listening to voicemail

To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see  Page 46).

The message key x and/or the alert bar illuminate, depending on the setting

made by the administrator, to indicate new messages. They only extinguish again when all new messages have been picked up.

Picking up messages

x Press this key when the phone is in idle mode. The menu for the mailbox opens.

If messages are waiting, you will be shown a list with the new messages and the messages you have already listened to, sorted by status (see

 Page 46). The

number of the respective messages is indicated.

Confirm the option shown to call the mailbox. Follow the voice instructions. You may need to enter a password.

Calling the mailbox directly

You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting.

^ Lift the handset.

x Press this key. The mailbox answers. Follow the voice instructions. You may

need to enter a password.

Call Mailbox

You can call the mailbox any time you see the "Please dial" prompt on the display.

Page 62

62 Basic functions

Call control (2nd alert)

To ensure that you do not miss any important calls, administrator can configure a key that blinks when a call is waiting, for instance, when you are dialling a num

ber or when two calls come in simultaneously.

Two calls simultaneously

Prerequisite: The "2nd alert" key is set up and "call waiting" is permitted (

 Page 110 ).

Y Y two calls ring at the same time.

Caller information from the first caller is displayed and you have the following options:

• Accept

•Reject

•Deflect

T The "2nd alert" key is blinking and you hear a notification tone.

Display second caller

T Pressing the blinking "2nd alertl" key will display the second caller's information

and you again have three options to choose from.

Return to first caller

T Press the blinking "2nd alert" key again to return to the first caller's displayed in-

formation.

Accept a call

If you accept one of the calls, the other call is treated as a second call (see

 Page 108)

Call control does not work with multi-line phones

Page 63

Basic functions 63

While dialling

Prerequisite: The "2nd alert" key is configured and call waiting is allowed (

 Page 110 ).

^ j You receive a call while you are dialling. The "2nd alert" key is blinking and you

hear a notification tone.

T Press the blinking "2nd alert" key. Dialling is interrupted. The caller's information

is displayed and you have the following options:

• Accept

•Reject

•Deflect

Please note that the "Busy when dialling"  Page 119 function is disabled after 2nd alert is configured. The exception is if you dial a number during a Consult

 Page 70.

Page 64

64 Basic functions

Making calls

You can also use enhanced functions, such as call lists or the personal or corporate directory, in order to call a subscriber  Page 116.

Off-hook dialling

^ Lift the handset.

j Enter the station number.

In the pop-up menu:

Confirm or wait until the dial delay expires (see  Page 118).

or In the pop-up menu:

Confirm the option shown1.

The connection is set up.

On-hook dialling

The connection is set up with on-hook dialling via the loudspeaker (speakerphone mode) or via a connected headset. The line is seized before dialling.

n Press the key shown.

o Press the key if a headset is connected.

j Enter the station number.

Press or wait until the dial delay expires (see  Page 118 ) .

or In the pop-up menu:

Confirm the option shown2.

First enter the number

First enter the number. The loudspeaker or headset key illuminate when you enter the first digit.

j Enter the station number. Use the TouchGuide  Page 21 to correct entries as

necessary.

If you selected the option "Busy When Dialling"  Page 119, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal.

Dial

Redial {1}

1. Please note the information in relation to the call journal on  Page 68

If you are using a dial plan and Immediate dialing is set (see  Page 66), dialling is automatically performed as soon as the character string entered matches an entry in the dial plan.

If a connection is temporarily unreachable, you will hear a special information tone (short tone sequence). The fault can be rectified quickly, so try again to dial this phone number after an appropriate time.

Redial {1}

2. Please note the information in relation to the call journal on  Page 68

Page 65

Basic functions 65

In the pop-up menu:

Confirm or wait until the dial delay expires (see  Page 118).

The connection is set up.

Dial

If you are using a dial plan and Immediate dialing is set (see  Page 66), dialling is automatically performed as soon as the character string entered matches an entry in the dial plan.

Page 66

66 Basic functions

Immediate dialling

Immediate dialing should only be activated if administrator has configured and approved a dial plan.

Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay ex

pires to set up the connection. If Immediate dialing is configured, your call is automatically dialled as soon as the string entered matches an entry in the dial plan.

Activating or deactivating immediate dialling

You can also configure this setting via the WBM interface  Page 265.

v Press the key shown until the "Settings" tab is active.

Confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown in the context menu.

Select and confirm the option shown.

User

Configuration

Outgoing calls

Immediate dialing

Yes

Save & Exit

Page 67

Basic functions 67

Dialling using the hot or warm line function

Your administrator can configure a hot or warm line for your phone.

If you lift the handset of the phone or press the loudspeaker key

• with a hot line immediately or

• with a warm line after a defined period of time,

a number specified by administrator is dialled.

Examples:

• The phone in the lift immediately dials the reception number.

• The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialled.

Page 68

68 Basic functions

Redial

Redialling from the call list

w Press the key repeatedly until the application’s "Dialled" tab appears.

Select and confirm the entry you want. The phone number associated with the list entry is dialled.

Redialling from the pop-up menu

^ Lift the handset.

n Press the key shown.

Select and confirm the option shown.

The last phone number entered is dialled.

Redialling from the idle menu

Select and confirm the option shown in the idle display ( Page 31) context menu. The last phone number entered is dialled.

You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled

 Page 166. If the call

journal is not activated, the message "Call Log is disabled" is shown on the display when you press the

w key. If you try to perform a last number redial

using a programmed function key, the message "Key function unavailable" is shown on the display in this case.

If you still want to access the function for redialling the last number dialled despite having disabled the call journal, you can alternatively use the OpenScape Voice "last caller redial" function, assuming this function has been activated by the administrator

 Page 200.

Only calls to the primary line are received on multi-line phones (

 Page 14).

Niels, Bohr 18.10. 07:06am

Redial {1}

Page 69

Basic functions 69

Activating/deactivating the microphone

You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office.

Prerequisite: You are conducting a call.

Deactivating the microphone

p Press the key shown.

Activating the microphone

p Press the lit key.

Page 70

70 Basic functions

Consulting a second party

You can call a second party while a call is in progress. The connection to the first party is placed on hold.

Prerequisite: You are conducting a call.

Select and confirm the option shown in the connections’s context menu.

or Start conference

Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant. You can also use an already configured

Conference key in this instance.

j Enter and confirm the second party’s phone number.

or In the pop-up menu:

Confirm the option shown1.

Ending a consultation call

Select and confirm the option shown in the context menu.

The consultation call is disconnected. The call with the first party is resumed.

Consultation

Start Conference

If you are using a dial plan and Immediate dialing is set (see  Page 66, dialling is automatically performed as soon as the character string entered matches an entry in the dial plan.

Redial {1}

1. Please note the information in relation to the call journal on  Page 68

If you want to use one of the phonebooks or a call list for the consultation call or the new conference parties, select Hold instead of Consult and/or Start conference in the context menu or press the Hold key and then open a phonebook or a required call list (

 Page 155).

Alternatively you can also open a phonebook or call list without using the Hold functions – the active call is automatically placed on Hold.

Disconnect & return

Page 71

Basic functions 71

Ending a consultation call

You end the consultation

Select and confirm the option shown in the context menu.

The consultation call is disconnected. The call with the first party is resumed.

The second party hangs up

If the second call partner hangs up, you will be prompted to retrieve the first call again if. "Hold and hang-up" is disabled (

 Page 106). Otherwise, the first call

will remain on hold until you receive this prompt after a defined time interval.

Confirm the option shown. You are reconnected with the first partner.

Ending the consultation with an active headset

Prerequisite: The administrator has additionally configured a key with the "Auto-Headset" function (AICS Zip tone) ( Page 92).

S Press the "Auto-Headset" sensor key to activate automatic call answering. This

key and the headset key illuminate.

[ You make a consultation call and the second party hangs up. You are automat-

ically reconnected with the waiting first party. The prompt "Retrieve held call" does not appear.

Canceling a consultation call

If the called party does not answer

In the pop-up menu:

Select and confirm the option shown.

The call with the first party is resumed.

If the called party does answer

Select and confirm the option shown in the context menu for the connection to the second station.

The call with the first party is resumed.

Disconnect & return

Retrieve held call

If the call is kept on hold, you can retrieve the call via the context menu before the set time expires.

Disconnect & return

Page 72

72 Basic functions

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call  Page 70 or have accept- ed a second call  Page 108.

Select and confirm the option shown in the connection’s context menu.

Ending an alternate operation

Disconnecting the held call:

Select and confirm the option shown in the held connection’s context menu. The held call is disconnected. The active call continues.

Disconnecting the active call:

Select and confirm the option shown in the active connection’s context menu. The active call is disconnected. The held call remains on hold and can be managed via the context menu.

Putting on hold and retrieving successively or simultaneously

Prerequisite: You have a single-line phone and are conducting a consultation call

 Page 70 or have answered a second call  Page 108. The sensor key

"Hold" is configured  Page 92.

The "Hold" function can also be initiated from the context menu.

Putting an active call on hold

S Press the "Hold" key. The key flashes. The consultation or second call and the

first call are put on hold.

Retrieving the first call

b Switch to the first call.

R Press the flashing "Hold" key. You are connected with the other partner. The con-

sultation or second call continues on hold.

Retrieving the second call

d Switch to the held consultation or second call.

R Press the flashing "Hold" key. You are connected with the other partner. The first

called was put on "Hold" again.

Alternate

It does not matter which context menu is open when alternating. The "Alternate" function appears in both menus (active and passive connection).

You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate".

Disconnect

Disconnect & return

Page 73

Basic functions 73

Connecting parties

You can join the first party with the party you consulted, clearing down your connection to both parties in the process.

Prerequisite: You are conducting a consultation call  Page 70 and call joining must be allowed  Page 73.

Select and confirm the option shown in the active connection’s context menu. The other two parties are now connected to one another. You can now hang up.

or Connect by hanging up

] or n Replace the handset or, if you are in speakerphone mode, press the loudspeak-

er key. The other two parties are now connected to one another.

Allowing call joining

You can also configure this setting via the WBM interface  Page 265.

v Press the key shown until the "Settings" tab is active.

Confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown in the context menu.

Select and confirm the option shown.

Complete Xfer

User

Configuration

Connected calls

Allow call joining

Yes

Save & Exit

Page 74

74 Basic functions

Callback

You can request a callback if the station called is busy or if nobody answers. You receive the callback as soon as the other party's line becomes free.

Requesting callback

Prerequisite: The station called is busy or nobody answers.

In the pop-up menu:

Select and confirm the option shown.

Deleting callback requests

You can delete scheduled callback requests if you no longer need to return a call, for

example because you have met the other party in person.

Prerequisite: A callback was requested.

Select and confirm the option shown in the idle display ( Page 31) of the con- text menu.

Confirm in the pop-up menu. All callback requests are deleted.

Responding to a callback

Prerequisite: A callback was requested. Your phone rings and station information appears on the graphic display.

The pop-up menu opens:

Accepting a callback

Select and confirm the option shown.

Rejecting a callback

Prerequisite: The Reject function has been activated by administrator.

Select and confirm the option shown.

The callback request is deleted. The caller's phone number is added to the missed calls list.

This option is only available if both you and your administrator have activated the function ( Page 75).

Only the callback requests for your primary line are logged on multi-line telephones

 Page 14.

Call back

Cancel call backs

Reject

Page 75

Basic functions 75

Permitting a callback

Prerequisite: The Callback function has been activated by administrator.

You can also configure this setting via the WBM interface  Page 265.

v Press the key shown until the "Settings" tab is active.

Confirm the option shown. 

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown in the context menu.

Select and confirm the option shown.

User

Configuration

Connected calls

Allow call joining

Yes

Save & Exit

Page 76

76 Basic functions

Calling back missed calls

Calls received while you are absent are indicated by a message  Page 30 on

the idle display. Moreover, the message key w and/or the call display illuminate

depending on the setting made by administrator. They only extinguish again when all new list entries have been queried.

Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly. Missed calls are not saved and displayed if the call journal is disabled

 Page 166.

w Press the key until the application's "Missed" tab appears.

Select and confirm the appropriate list entry. The phone number is dialled.

Only the calls missed on your primary line are logged on multi-line telephones  Page 14.

Karl, Gross20.05. 10:06

For a detailed description of the call lists, refer to  Page 43.

Page 77

Call forwarding 77

Call forwarding

Depending on the settings made by administrator, standard call forwarding may be configured for the phone or alternatively a call forwarding by type option that is supported by OpenScape Voice

 Page 83.

Standard call forwarding

You can forward calls for your phone to another phone. You can also change, activate and deactivate call forwarding during a call. The function Forwarding must be authorised by administrator.

Three forwarding conditions can be programmed in the forwarding menu:

• Unconditional

•Busy

• No reply (after {1}s)

Because of its direct impact, "Unconditional" call forwarding has the highest priority followed by "No reply" and "Busy".

If active, "Unconditional" call forwarding is indicated on the graphic display when the phone is idle.

Forwarded calls can be logged in a call list  Page 43.

The menu Forwarding offers you three types of call forwarding:

 Unconditional g

Destination phone number

 Busy g

Destination phone number

 No reply (after {1}s) g

Destination phone number

A phone number may already be assigned to each call forwarding type. For example, one Destination could be Destination 12345.

On multi-line telephones ( Page 14), you can only configure call for- warding for the primary line.

Alternatively, call forwarding can be programmed on one or more keys with a fixed destination and a predefined forwarding or call type

 Page 95.

Page 78

78 Call forwarding

Using call forwarding

The following functions are available for activating and deactivating call forwarding and configuring it in accordance with your requirements:

• ”Activate or deactivate immediate forwarding”  Page 78

• ”Saving destination phone numbers for call forwarding”

 Page 85

• ”Edit favorites”

 Page 79

• ”Copy and insert destination phone numbers”

 Page 80

• ”Assign a destination phone number for call forwarding”

 Page 80

• ”Activate/deactivate call forwarding”

 Page 81

• ”Defining the ring duration before call forwarding on no reply”

 Page 82

Activate or deactivate immediate forwarding

r Press the key shown.

Deactivating call forwarding

If call forwarding was activated for Unconditional, it will now be automatically deactivated.

or Activate forwarding to last destination.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Use last forwarding destination

Select and confirm the option to use the last saved destination for Unconditional again. Call forwarding to this destination is immediately activated for

Unconditi-

onal and the key r illuminates.

or Activate with variable destination phone numbers

If you want to use a new forwarding destination:

Select and confirm the option shown.

j Enter and confirm the new destination phone number. 

or Confirm the last destination phone number saved (it will be displayed).

Call forwarding to this destination is immediately activated for Unconditional and

the key r

illuminates.

Set a forwarding destination

Page 79

Call forwarding 79

Saving destination phone numbers for call forwarding

r Press the key shown.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Select and confirm the option shown.

Three types of call forwarding are offered in the settings menu:

• Unconditional

•Busy

• No reply (after {1}s)

Save destination phone number

Select forwarding type (here for instance Unconditional)

Select forwarding type in context menu.

j Enter/edit and confirm the destination phone number.

or Edit favorites

You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.

Select forwarding type (here for instance Unconditional)

Select and confirm forwarding type in context menu.

Select and confirm the option shown.

j Enter/edit and confirm the destination phone number.

If necessary, define additional destination phone numbers.

Select and confirm the option shown

You can also enter the call forwarding settings via the user menu (

 Page 101) or via the WBM interface  Page 265.

Edit call forwarding

You can check whether Busy or No reply call forwarding is activated.

 Unconditional g

Enter destination

 Unconditional g

Edit favorites

Destination 1

Save & Exit

Page 80

80 Call forwarding

Copy and insert destination phone numbers

The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for No reply.

r Press the key shown.

The pop-up menu opens:

Select and confirm the option shown.

Three types of call forwarding are offered in the settings menu:

• Unconditional

•Busy

• No reply (after {1}s)

1. Copy

Select forwarding type (here for instance Unconditional)

Select and confirm forwarding type in context menu.

2. Insert

Select target forwarding type (here for instance No reply (after {1}s))

Select and confirm target forwarding type in context menu.

Both types of call forwarding now have the same destination phone number.

Assign a destination phone number for call forwarding

Prerequisite: At least one destination phone number has already been saved.

r Press the key shown.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the last forwarding destination used and you are offered the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Select and confirm the option shown.

Select forwarding type (here for instance Unconditional)

Select and confirm a saved destination in the context menu of the relevant forwarding type.

The forwarding type is activated and the new destination is displayed.

Edit call forwarding

 Unconditional g3338

Copy

 No reply (after {1}s) g

Paste

 No reply (after {1}s) g3338

Edit call forwarding

 Unconditional g 3339

3336

 Unconditional g 3336

Page 81

Call forwarding 81

t Press to open the call display If All calls was activated, the forwarding destina-

tion is displayed with the forwarding symbol. The Busy and No reply (after {1}s) types of call forwarding are not displayed.

Activate/deactivate call forwarding

Prerequisite: A forwarding destination is already configured for the relevant forwarding type.

r Press the key shown.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Select and confirm the option shown.

Choose one of the forwarding types offered

Unconditional (default setting is off) Busy No reply (after {1}s)

Here e.g. Unconditional.

I Confirm your selection. The forwarding type is activated or deactivated.

Call forwarding settings can appear as follows:

Unconditional (default setting is off) Busy No reply (after {1}s)

t Press to open the call display If Unconditional was activated, the forwarding des-

tination is displayed with the forwarding symbol and the r key illuminates.

The Busy and

No reply (after {1}s) types of call forwarding are not displayed.

Edit call forwarding

 Unconditional g 3338

Page 82

82 Call forwarding

Defining the ring duration before call forwarding on no reply

You can define how often the phone should ring before the "No reply (after {1}s)" call forwarding is activated.

You can also configure this setting via the WBM interface  Page 265.

Prerequisite: The phone is idle.

r Press the key shown.

The pop-up menu opens:

Select and confirm the option shown.

Select forwarding type

Select and confirm forwarding type No reply (after {1}s) in context menu. Default is 16 seconds.

j Enter the desired time in seconds and confirm your entry. The set time is dis-

played with the option.

t Press to open the call display

This setting is only available if the "Server features" function was deactivated by the administrator.

Edit call forwarding

 No reply (after {1}s) g3335

Set delay

Page 83

Call forwarding 83

Call forwarding by call type

If Server features has been enabled by administrator and the Ext/int Forward- ing function activated, call forwarding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and addi

tionally on the call type. The menu layout therefore deviates from that for standard forwarding  Page 77. You can also change, activate, and deactivate call forwarding during a call.

Forwarding menu

The Forwarding menu is opened either using the r key or via the user menu

(

 Page 101) and contains the three forwarding types:

• Unconditional

•Busy

• No reply

Because of its direct impact, "Unconditional" call forwarding has the highest priority followed by "No reply" and "Busy".

If active, "Unconditional" call forwarding is indicated on the display when the phone is idle. Forwarded calls are logged in a call list if allowed (see

 Page 43).

The three forwarding types are each assigned three call types in the Forwarding menu:

Unconditional

– Any call – External – Internal

Busy

– Any call – External – Internal

No reply

– Any call – External – Internal

Page 84

84 Call forwarding

Using call forwarding

The following functions are available for activating and deactivating call forwarding and configuring it in advance in accordance with your requirements:

• ”Activating or deactivating immediate call forwarding”  Page 84

• ”Saving destination phone numbers for call forwarding”

 Page 85

• ”Preconfiguring or changing destination phone numbers”

 Page 87

• ”Copying and pasting destination phone numbers”

 Page 87

• ”Assigning a destination phone number to a call type”

 Page 89

• ”Activating/deactivating call forwarding”

 Page 89

Activating or deactivating immediate call forwarding

You can also configure the settings for call forwarding via the user menu (

 Page 101). It is recommended to use the call forwarding key however so that

you can use the following enhanced functions.

r Press the key shown.

Deactivating call forwarding

If call forwarding was activated for Unconditional, it is now automatically deactivated.

or Activating forwarding to last destination

The pop-up menu opens. The message:

"Set forward on to" is displayed with the last forwarding destination used and you are offered the following additional options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Using last forwarding destination

Select and confirm within three seconds to reuse the last forwarding destination saved for

Unconditional. Call forwarding to this destination is immediately acti-

vated for Any call and the r key illuminates.

If you do not confirm Accept immediately, call forwarding is activated automatically after a short time.

or Activating with variable destination phone numbers

If you want to use a new forwarding destination:

Select and confirm within three seconds.

j Enter and confirm the new destination phone number. 

or Confirm the last destination phone number saved (it will be displayed).

Call forwarding to the defined destination is immediately activated for Uncondi-

tional and Any call and the r key illuminates.

Set a forwarding destination

Page 85

Call forwarding 85

Saving destination phone numbers for call forwarding

r Press the key shown.

The pop-up menu opens. The message:

"Set forward on to" is displayed with the last forwarding destination used and you are offered the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Select and confirm within three seconds.

You are then offered three forwarding types in the Forwarding menu with three call types each and with frequently used destination numbers preassigned by default:

• Unconditional

–Any call – External – Internal

•Busy

–Any call – External – Internal

• No reply

–Any call – External – Internal

• Edit favorites

Saving a destination phone number

Select the forwarding type and confirm (here for instance Unconditional).

Select the call type.

Select the option shown.

Select the option shown.

Select and confirm the option shown in the context menu for the call type.

j Enter/edit and confirm the destination phone number.

You can now select another call type additionally and enter a destination phone number. If you assign destination phone numbers for External and Internal for example, both external and internal calls will be forwarded to the respective des

tinations.

If the destination phone numbers for Any call are assigned or changed, this call forwarding has priority and both external and internal calls are forwarded to this destination phone number.

You can alternatively enter the call forwarding settings via the user menu (

 Page 101) or also using the WBM interface  Page 265.

Edit call forwarding

Unconditional

 Any call g

 External g

 Internal g

Enter destination

Page 86

86 Call forwarding

t Press to open the call view. Call forwarding for the selected call type is activated.

Page 87

Call forwarding 87

Preconfiguring or changing destination phone numbers

You can preconfigure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned to the different call types.

r Press the key shown.

Select and confirm within three seconds.

Select and confirm the option shown.

For instance, select and confirm the first destination.

j Enter/edit and confirm the destination phone number.

If necessary, define additional destination phone numbers.

Select and confirm the option shown.

t Press to open the call view.

Copying and pasting destination phone numbers

The current destination phone number for a call type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for Internal.

r Press the key shown.

Select and confirm within three seconds.

The three forwarding types and associated call types are offered to you in the Settings menu:

• Unconditional

–Any call – External – Internal

•Busy

–Any call – External – Internal

• No reply

–Any call – External – Internal

1. Copy

Select the forwarding type and confirm (here for instance Unconditional).

Select the call type (here for instance Any call).

Select and confirm the option shown in the context menu.

Edit call forwarding

Edit favorites

Destination 1

Save & Exit

Edit call forwarding

Unconditional

 Any call g 3339

Copy

Page 88

88 Call forwarding

2. Paste to a call type of the same forwarding type

Select the destination call type (here for instance External).

Select and confirm the option shown in the context menu.

Both call types now have the same destination phone number. The call type External is activated automatically.

3. Paste to a call type of a different forwarding type

Select the forwarding type and confirm (here for instance Busy).

Select the destination call type (here for instance Internal).

Select and confirm the option shown in the context menu.

Both call types now have the same destination phone number. The call type Internal for Busy is activated automatically.

t Press to open the call view.

 External g

Paste

 External g 3339

Busy

 Internal g

Paste

 Internal g 3339

Page 89

Call forwarding 89

Assigning a destination phone number to a call type

Prerequisite: At least one destination phone number has already been saved.

r Press the key shown.

Select and confirm within three seconds.

Select the forwarding type and confirm (here for instance Unconditional).

Select the destination call type (here for instance Internal).

Select and confirm a previously saved destination in the context menu. 

The call type is activated and the new destination is displayed.

t Press to open the call view.

Activating/deactivating call forwarding

Prerequisite: One or more forwarding destinations are already configured for the relevant call type(s).

r Press the key shown.

The pop-up menu opens. The message:

"Set forward on to" is displayed with the last forwarding destination used and you are offered the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Select and confirm within three seconds.

The list of forwarding types is displayed:

• Unconditional

•Busy

• No reply

Select and confirm the option shown, for instance Unconditional

Choose one of the call types offered

Any call 3339 (default setting is off) External 3335  Internal 3336

and confirm your selection, for instance External. The call type is activated. Press once more to deactivate this call type again.

You can also activate all three call types. The call type Any call has priority in this case and all calls are forwarded to the defined destination phone number. Call forwarding for the call types External and Internal can be activated at the same time. INT/EXT is then shown on the display for the forwarding type

Un-

conditional.

The call forwarding settings can appear as follows:

Edit call forwarding

Unconditional

 Internal g

3336

 Internal g 3336

Edit call forwarding

Unconditional

 External g3339

Page 90

90 Call forwarding

Any call 3339 (default setting is off) External 3335 Internal 3336

t Press to open the call view. If you selected the forwarding type Unconditional

and activated a call type here, the call type is shown on the display with the call forwarding icon and the

r key illuminates. Nothing is shown on the display

for the forwarding types Busy and No reply.

All call types are deactivated automatically for the forwarding type Uncon- ditional. Previously activated call forwarding for all call types remains activated with the forwarding types Busy and No reply until deactivated manually by you. Activated call forwarding for Busy and No reply is indi

cated in the list by the call forwarding icon.

Page 91

Call forwarding 91

Call forwarding chain

Sometimes calls to a station are forwarded to another station that also has call forwarding or DND activated. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone.

A popup window opens on your phone's display with the following information:

• Who is calling.

• Who forwarded first or last.

• The reason for the forwarding is displayed by an icon.

You can set whether the station that forwarded first or last is displayed (see

 Page 101).

Page 92

92 Programmable sensor keys

Programmable sensor keys

The phone features a range of functions that can, if required, be programmed on programmable sensor keys. The phone comes with nine (OpenStage

80) or

eight

(OpenStage 60) sensor keys, all of which can be programmed on two sep-

arate levels.

The "Shift" sensor key for switching between the two sensor key levels is preassigned. This sensor key should be maintained where possible so you can switch between the two sensor key levels. The labels for the sensor keys are displayed on the right edge of the display. The sensor keys can also be programmed via the WBM interface

 Page 265.

List of available functions

1. Unallocated 24.Headset

2. Selected dialing 25.Do not disturb

3. Repeat dialing 26.Group pickup

4. CF unconditional 27.Repertory dial

5. CF busy 28.Feature toggle

6. CF no reply 29.Mobility

7. CF unconditional - any 30.Directed pickup

8. CF unconditional – int. 31.Trennen

9. CF unconditional – ext. 32.Callback

10.CF busy - any 33.Cancel callbacks

11. CF busy – int. 34.Consultation

12.CF busy – ext. 35.Call Waiting toggle

13.CF no reply - any 36.Immediate ring

14.CF no reply – int. 37.PreView

15.CF no reply – ext. 38.Start application

16.Ringer off 39.Call recording

17.Hold 40.Built in fwd

18.Alternate 41.Personal directory

19.Blind transfer call 42.Pause callbacks

20.Transfer call 43.Resume callbacks

21.Deflecting 44.Video on

22.Shift 45.Corporate directory

23.Conference

Page 93

Programmable sensor keys 93

Programming sensor keys

Starting programming

Directly via a sensor key

S Hold down the sensor key to which a function should be assigned until the pro-

gramming prompt is displayed.

Confirm to begin programming. The sensor key illuminates continuously.

or Via the user menu

You can also program keys via the user menu.

v Press the key shown until the "Settings" tab is active.

Confirm the option shown.

if nec.j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. You are prompted to press the key you wish to program.

S Press the sensor key you want to program with a function. The sensor key illu-

minates continuously.

If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).

User

Phone

Program keys

Page 94

94 Programmable sensor keys

Beginning programming

Select and confirm the option shown to program the first level.

Select and confirm the option shown to program the second level.

In the context menu select and confirm the required function (e. g. Do not disturb).

Select and confirm the option shown if you want to change the label on the graphic display.

j Enter and confirm the label you want.

Select and confirm the option shown.

Programming enhanced functions

Repertory dial

S Hold down the sensor key to which a function should be assigned until the pro-

gramming prompt is displayed.

Confirm to begin programming. The sensor key illuminates continuously.

Select and confirm the option shown.

Select and confirm the function in the context menu.

Select and confirm the option shown if you want to change the label on the graphic display.

j Enter and confirm the label you want (for example, the destination station).

Select and confirm this option to enter a destination phone number.

j Enter and confirm the stations’s destination phone number.

You can select and insert special characters in the dialling sequence:

Select and confirm the option shown.

Normal

Shifted

Do not disturb

Label

Save & Exit

If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).

Normal

Repertory dial

Label

Setting

Icon Function

Calls up the special characters menu

Disconnects the call

Activates a consultation hold

Enables a normal call

Enters a pause, for example, for international dialling

Save & Exit

Page 95

Programmable sensor keys 95

Feature toggle

Only available for Hunt group functions ( Page 191).

S Hold down the sensor key to which a function should be assigned until the pro-

gramming prompt is displayed.

Confirm to begin programming. The sensor key illuminates continuously.

Select and confirm the option shown.

Select and confirm the function in the context menu.

Select and confirm to change the key labeling.

j Enter and confirm the label you want (for example, "busy/free").

Select and confirm this option to enter a code.

j Enter the code (see Code list table  Page 202) and confirm.

Select and confirm the option shown.

Configuring a fixed forwarding key

S Hold down the sensor key to which a function should be assigned until the pro-

gramming prompt is displayed.

Confirm to begin programming. The sensor key illuminates continuously.

Select and confirm the option shown.

Call forwarding depending on the forwarding type

Select a forwarding type:

• Unconditional

• No reply

•Busy

Select and confirm the function in the context menu.

The repertory dial can be up to 40 characters long.

If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).

Normal

Feature toggle

Label

Setting

Save & Exit

If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).

Normal

CF unconditional

Page 96

96 Programmable sensor keys

Call forwarding depending on the call type

If use of system-assisted functions has been enabled by administrator and the Ext/int Forwarding function activated, call forwarding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type.

Select one of the forwarding types:

• CF unconditional - any

• CF unconditional – int.

• CF unconditional – ext.

• CF busy - any

• CF busy – int.

• CF busy – ext.

• CF no reply - any

• CF no reply – int.

• CF no reply – ext.

Select and confirm the option shown if you want to change the label on the graphic display.

j Accept or edit the label and confirm.

Select and confirm this option to enter the forwarding destination.

j Enter and confirm the phone number of the forwarding destination.

Select and confirm the option shown.

CF unconditional - any

Label

Setting

Save & Exit

Page 97

Programmable sensor keys 97

Using sensor keys

The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a sensor key.

Example 1: Calling saved number

Prerequisite: The idle menu is displayed on the display.

S Press the sensor key for a saved number . The connection is set up.

Example 2: Call Waiting toggle Activating/ deactivating

You can press a key to activate or deactivate call waiting functionality, even during a call. The perquisite for this is that a second call is permitted ( Page 110 ). By default a second call is permitted.

R Press the "Call Waiting toggle" sensor key. The sensor key goes out. The sec-

ond call function is deactivated. The call is rejected or forwarded.

Example 3: Immediate ring

This function allows you to switch the preset delay ( Page 149) on and off for all line keys. By default the delay is set, the key does not illuminate.

S Press the "Immediate ring" sensor key. The sensor key illuminates. The delay

ringtone is disabled. An incoming call rings immediately regardless of what delay time is configured.

Page 98

98 Programmable sensor keys

Resetting sensor keys

You can reset sensor keys you configured to factory settings (see also

 Page 243).

v Press the key shown until the "Settings" tab is active.

Confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown to switch to the Reset user data menu.

Select.

Select and confirm the option shown in the context menu to delete the content of the sensor keys.

Select.

Select and confirm "Reset selected user data" in the context menu. The contents of the sensor keys you configured are deleted.

User

Reset

Function key data

Yes

Options

Selected user.....

Keys which can only be configured by administrator remain unchanged.

Page 99

Enhanced phone functions 99

Enhanced phone functions

Incoming calls

Rejecting a call

You can reject an incoming call.

Prerequisite: An incoming call is displayed or signalled. The function is authorised by administrator.

In the pop-up menu:

Select and confirm the option shown. The caller hears a busy signal.

Deflecting a call

Using call deflection

Prerequisite: An incoming call is displayed or signalled. The function is authorised by administrator.

In the pop-up menu:

Select and confirm the option shown. The call is immediately deflected if a destination phone number ( Page 100) is programmed.

or If you did not set a phone number when programming call deflection, a pop-up

menu appears prompting you to enter a destination phone number for call de

flection.

j Enter and confirm the destination phone number.

The call is deflected.

Reject

If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call this party back at a later time.

Deflect

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100 Enhanced phone functions

Permitting call deflection

You can also configure this setting via the WBM interface  Page 265.

v Press the key shown until the "Settings" tab is active.

Confirm the option shown. 

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown in the context menu.

Select and confirm the option shown.

j Enter and confirm the phone number to which the station should be deflected.

or Deflecting to a DSS number

A call can be deflected to a direct station selection (DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your ad

ministrator  Page 134.

Information only, as set by administrator: Yes or No.

User

Configuration

Incoming calls

Deflect

Allow deflection

Yes

Default destination

Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect a call, you are prompted to enter a destination phone number if there is none stored.

Deflect to DSS Yes