Unify OpenStage 40, OpenScape Business, OpenScape Office, OpenStage 40 G, OpenStage Key Module 40 Operating Instructions Manual

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OpenStage 40, OpenStage 40 G OpenStage Key Module 40 HiPath 3000, OpenScape Business, OpenScape Office
Operating Instructions
A31003-S2000-U107-14-7619
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Copyright © Unify GmbH & Co. KG <03/2014> Hofmannstr. 51, 81379 München/Deutschland
Alle Rechte vorbehalten. Sachnummer: A31003-S2000-U107-14-
7619
Die Informationen in diesem Dokument enthalten lediglich allgemeine Beschreibungen bzw. Leistungsmerkmale, die je nach Anwendungsfall nicht immer in der beschriebenen Form zutreffen oder sich durch Weiterentwicklung der Produkte ändern können. Eine Verpflichtung, die jeweiligen Merkmale zu gewährleisten besteht nur, sofern diese ausdrücklich vertraglich zugesichert wurden.
Liefermöglichkeiten und technische Änderungen vorbehalten. Unify, OpenScape, OpenStage und HiPath sind eingetragene Warenzeichen der
Unify GmbH & Co. KG. Alle anderen Marken-, Produkt- und Servicenamen sind Warenzeichen oder eingetragene Warenzeichen ihrer jeweiligen Inhaber.
unify.com
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Important information 3
Important information
Trademarks
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or
• in a LAN with PoE (Power over Ethernet), which complies with the IEEE
802.3af standard.
Never open the telephone or a key module. Should you encounter any problems, consult your administrator.
Use only original accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer's liability and the CE marking invalid.
The device conforms to the EU Directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.
The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment that is installed and sold in the countries of the European Union and is covered by the European Directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.
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4 Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Software update
Product support on the Internet
Information and support for our products can be found on the Internet at:
http://www.unify.com
.
Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:
http://wiki.unify.com/
.
During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line. An update action is indicated by messages on the display and/or by flashing LEDs.
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Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Multi-line telephone, executive/secretary functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting to know the OpenStage. . . . . . . . . . . . . . . . . . . . . . . . 14
The user interface of your OpenStage 40/40 G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Key module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
BLF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Telephone user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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6 Contents
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accepting a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accepting a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accepting a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Open listening during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Dialing with repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call forwarding in the event of telephone failure (CFSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 43
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accepting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Answering calls from the entrance telephone and opening the door. . . . . . . . . . . . . . . . . . . 48
Accepting a call from an answering machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Calling a subscriber from the personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Calling a subscriber from the corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Calling a subscriber from the internal system phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the LDAP directory from the system phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Talking to your colleague with discreet calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Reserving a trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Associated dialing/dialing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
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Contents 7
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Turning the call waiting tone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Holding external calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Conducting a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activating tone dialing/DTMF suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Transferring a call after a speaker call announcement in a group . . . . . . . . . . . . . . . . . . . . . 66
Sending a trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
If you cannot reach a destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Programming sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Changing the label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Deleting sensor key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Displaying and assigning call charges . . . . . . . . . . . . . . . . . . . 75
Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Displaying call charges for another telephone (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Notes on voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Turning ringer cutoff on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Activating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Trace call – identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Changing the user password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Page 8
8 Contents
More functions/services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Creating and sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Viewing and editing incoming messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Leaving an advisory message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Displaying the number of waiting calls/overload display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using a mobile phone number at a random phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Logging on to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Moving the connection to the next telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Logging off from the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Resetting services and functions (system-wide cancelation for a telephone). . . . . . . . . . . . . . 91
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using system functions from outside
DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Controlling connected computers/programs/telephone data service . . . . . . . . . . . . . . . . . . . . 94
Communicating with PC applications over a CSTA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Sensors (HiPath 33x0/35x0 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Paging persons (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Phonebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Deleting all contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Advanced phonebook editing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Making calls in the team/executive/secretary configuration. . 103
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Accepting calls with the trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Dialing with trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Placing a call on hold on a trunk key and retrieving the held call . . . . . . . . . . . . . . . . . . . . 105
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
MULAP conference release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Page 9
Contents 9
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Using DSS keys to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Picking up a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Transferring calls directly to the executive phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Picking up a call for another member of your team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Special functions in the LAN . . . . . . . . . . . . . . . . . . . . . . . . . 115
Leaving hunt group/group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 120
Adjusting display properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Adjusting the brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Adjusting displays on the Open Stage Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Setting the ring tone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjusting the ring volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjusting the ringer pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Activating/deactivating the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Setting local ring tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Setting headset port use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
En-bloc dialing (local) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Viewing network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Page 10
10 Contents
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Testing the phone's functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Differing display views in a HiPath 4000 environment . . . . . 128
Web interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Responding to error messages on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Contact partner in case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Overview of functions and codes (alphabetical) . . . . . . . . . . 141
Page 11
General information 11
General information
About this manual
This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you as described, this may be due to one of the following reasons:
• The function is not configured for you or your telephone. Please contact your system
administrator.
• Your communication platform does not feature this function. Please contact your Unify sales
partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with the OpenStage phone and all of its functions. It contains important information on the safe and proper operation of the OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.
These instructions should be read and followed by every person installing, operating or programming the OpenStage phone.
These operating instructions are designed to be simple and easy to understand, providing clear step-by-step instructions for operating the OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.
Service
If you experience problems or defects with the phone, please dial the service number for your country.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
The Unify service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.
Page 12
12 General information
Intended use
The OpenStage phone is a desktop or wall-mounted unit designed for voice transmission and for connection to a LAN. Any other use is regarded as unintended.
Telephone type
The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communication platform can be obtained from your service technician. Please always have this information to hand when you contact our service department regarding faults or problems with the product.
Voice encryption
On HiPath 3000/OpenScape Business (from R 4), HiPath Open Scape Office (V1), your
OpenStage
40/40 G supports voice encryption from software release 2 (V1 R2.xxxx). This allows
you to use your OpenStage to conduct calls without the risk of eavesdropping. Voice transmission is encrypted and then decrypted again on the call partner's phone and vice versa.
If "Secure Mode" is enabled on your phone (consult your administrator) and a connection is established to a phone that does not support voice encryption, the call is not encrypted and is
thus
not secure.
Your administrator can define in your communication system whether you are notified of unencrypted calls and how
Æ Page 77.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone (front right) should be
kept clear. The optimum distance is approx. 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone and tilt the display so that you have a frontal view of the display while
eliminating light reflexes.
Page 13
General information 13
Multi-line telephone, executive/secretary functions
Your OpenStage 40/40 G is a "multi-line telephone". This means that multiple lines can be configured by your administrator, which is not the case with single-line phones. Each line is assigned an individual phone number that you can use to make and receive calls. The programmable sensor keys on multi-line phones function as trunk keys Æ Page 103.
When using a multi-line phone to make and receive calls, certain particularities must be taken into account Æ Page 104 ff. The executive-secretary configuration is a special case. This is a multi-line telephone with special features (e.g.
"Ring transfer" and "Pick up call"), configured especially for executive/secretary use
Æ Page 103ff.
Group functions
For even more efficient telephone functionality, your administrator can configure various team functions such as
call pickup, hunt groups and call distribution groups.
Page 14
14 Getting to know the OpenStage
Getting to know the OpenStage
The following sections describe the most frequently used controls and displays.
The user interface of your OpenStage 40/40 G
1 You can make and receive calls as normal using the handset. 2The display permits intuitive operation of the phone
Æ Page 25.
3
You can customize your telephone by assigning phone numbers and functions to the programmable sensor keys
Æ Page 22.
4
You can use function keys when conducting a call to access frequently used functions (such as Disconnect/Release) or to open the Service Menu and mailbox
Æ Page 20.
5
Audio keys are also available, allowing you to optimally configure the audio features of your telephone
Æ Page 20.
6The 5-way navigator is a convenient navigation tool
Æ Page 21.
7The dialpad can be used to enter phone numbers and write text
Æ Page 23.
8 Incoming calls are visually signaled via the call display.
5
7
1
6
4
8
2
3
Page 15
Getting to know the OpenStage 15
Ports on the underside of the phone
Properties of your OpenStage 40/40 G
OpenStage 40 40 G
LCD display, 40 x 6 characters
;;
Illuminated display ;;
Programmable sensor keys 6 6 Full-duplex speakerphone function
;;
Headset ;; 10/100 Mbps Ethernet switch Æ Page 16 ; -
1000 Mbps Ethernet switch
Æ Page 16 - ;
Interface for key modules ;; Wall mounting ;;
Power supply
PC
Network switch
Headset
Busy lamp field
key module
Earpi ece
Local cable type
Page 16
16 Getting to know the OpenStage
Using network ports more efficiently
The OpenStage 40 has a built-in 10/100 Mbps Ethernet switch. The OpenStage 40 G has a 1000
Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.
Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.
OpenStage 40/40 GNetwork switch PC
Page 17
Getting to know the OpenStage 17
Key module
OpenStage Key Module 40
The OpenStage Key Module 40 is a key module attached to the side of the phone that provides an additional 12
illuminated, programmable keys.
Like keys on the phone, these keys can be programmed and used according to your needs
Æ Page 22.
You can attach up to two OpenStage Key Module 40 modules to your OpenStage 40/40 G.
Page 18
18 Getting to know the OpenStage
OpenStage Key Module 15
The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18
illuminated keys that can only be programmed for phone numbers. Like keys on the phone, these keys can be programmed with phone numbers and used according to your needs (for labelling, see
Æ Page 134).
You can only attach one OpenStage Key Module 15 to your OpenStage 40. You cannot combine the OpenStage
Key Module 15 with the OpenStage Key Module 40.
Page 19
Getting to know the OpenStage 19
BLF
The BLF is a key module attached to the side of the phone that provides 90 illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used according to your needs
Æ Page 22.
You can only attach 1 BLF to your OpenStage 40/40 G.
Key labeling
Your BLF is delivered with label strips. Write functions or names in the white fields on the relevant label strips.
Alternatively, you can use the Key Labeling Tool to conveniently create new label strips. You can find this including instructions at
http://wiki.unify.com/wiki/Key_Labelling_Tool
Lay the labeled strips on the relevant key fields and place the transparent cover over them (rough side up).
Your OpenStage 40/40 G can be configured as an attendant console in conjunction with an
BLF
(consult your administrator).
Page 20
20 Getting to know the OpenStage
Keys
Function keys
Audio keys
Key Function when key is pressed
s End (disconnect) call Æ Page 38. , Saved number redial (last number dialed) Æ Page 37. r Button for call forwarding (with red key LED)
1
Æ Page 40.
1 If the key LED on your phone is flashing, your station has been set up as a forwarding destination.
O
Open mailbox (with red key LED) Æ Page 29.
N
Open Service Menu (with red LED key) Æ Page 31.
Key Function when key is pressed
o Activate/deactivate the headset Æ Page 46 p Activate/deactivate microphone (also for speakerphone mode) Æ Page 38
-
Set volume lower and contrast brighter Æ Page 120.
n Turn speaker on/off (with red key LED) Æ Page 35. +
Set volume louder and contrast darker Æ Page 120.
Page 21
Getting to know the OpenStage 21
5-way navigator
This control allows you to manage most of your phone's functions as well as its displays.
Remove the protective film from the ring around the 5-way navigator before using the phone.
Operation Functions when key is pressed
Press the
c key.
In idle mode:
• Open the idle menu
Æ Page 26
In lists and menus:
• Go to next level
You can now access a context menu:
• Open the context menu
Press the
a key.
In lists and menus:
• Go back one level or go back to the telephony interface by pressing several times
During en-bloc dialing:
• Delete character to the left of the cursor
Press the
d key.
In lists and menus:
• Scroll down
• Long press (key held down): Jump to the end of the list/menu
Press the
b key.
In lists and menus:
• Scroll up
• Long press (key held down): Jump to the start of the list/menu
Press the
i key.
In idle mode:
• Open the idle menu
Æ Page 26
Entry selected:
• Perform action
Page 22
22 Getting to know the OpenStage
Programmable sensor keys
Your OpenStage 40/40 G features six illuminated sensor keys that you can program on two levels. You can assign functions and phone numbers at the first level and only phone numbers at the second level.
Depending on how they are programmed, you can use the sensor keys as:
• Function keys Æ Page 69
• Repdial keys
Æ Page 73
• Procedure keys
Æ Page 72
Touch the key briefly to activate the programmed function or dial the stored number.
Press and hold the key to open a menu for programming it Æ Page 72.
A label for the function is displayed to the left of the key. You can define the labelling according to your requirements
Æ Page 74.
The status of a function is shown by the LED on the corresponding sensor key.
Meaning of LED displays on function keys and DSS keys
Increase the number of programmable sensor keys by connecting a key module Æ Page 17.
You can program all programmable sensor keys (except "Shift") on two levels. The "Shift" key must be configured for this
Æ Page 69 and extended key functionality must be active
(consult your administrator). Only external phone numbers and internal phone numbers without LED display can be saved on the second level
Æ Page 73.
LED Meaning of function key Meaning of DSS key
S Off The function is deactivated. The line is free. T Flashing
1
1 In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval
represents different statuses, which are described in detail in the corresponding sections of the manual.
Indicates the function status. The line is busy.
R On The function is activated. There is a call on the line.
The programmable sensor keys on multi-line phones function as trunk keys Æ Page 103.
Mirea, Ch
Level 1
Page 23
Getting to know the OpenStage 23
Dialpad
In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice.
– Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters
associated with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 687837).
Multi-function keys
Character overview (depends on the current language setting)
Function )(
Press and hold Turn ring tone on/off Æ Page 123 Turn phone lock on/off Æ Page 82
Text input
Æ Page 24 Next letter in uppercase Delete character.
Key 1x2x3x4x5x
1
1
1 Space
1
2
abc2
3
de f 3
4
gh i 4
5
jkl5
6
mno6
7
pqr s7
8
tuv8
9
wx y z 9
0
+. -0
)
2
2 Next letter in uppercase
(
3
3 Delete character
Page 24
24 Getting to know the OpenStage
Text input
The current label appears on the first line. Delete it with the ( key before entering new characters.
Enter the required characters using the dialpad.
Choose the functions using the d and b keys. Confirm with i.
Example: Changing the key label Æ Page 74.
#=Delete Character
L1 label: Ma Saving
Previous
Exit
Characters entered Save entry
Delete character
[1]
[1] Alternatively, press the key (
Page 25
Getting to know the OpenStage 25
Display
Your OpenStage 40/40 G comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs
Æ Page 120ff.
Idle mode
If there are no calls taking place or settings being made, your OpenStage 40/40 G is in idle mode.
The left area contains the status bar on the first line and is followed by a five-line field for additional displays.
A logo is displayed in the middle; it can be set up by your administrator. Icons that appear under the logo inform you about callback requests, voice messages and activated call forwarding.
The right area shows the labels of programmable sensor keys.
Explanation of the icons
Icon Meaning
The ring tone is deactivated
Æ Page 123
The "Do not disturb" function is activated
Æ Page 78
The phone lock is activated
Æ Page 82
You received new voicemail
Æ Page 29
Call forwarding is active
Æ Page 40
A mobility user is logged on to the phone
Æ Page 89
F
07
10:29 Wed 28.Nov.07
S
K 100168
220870
g
Do not
Mirea, Ch.
Toussaint.
Rüscher
Stahl, Ing
Level 2
Status bar
Sensor key labels
Æ Page 74
Alerts (messages, call forwarding active)
Own phone number
Open the idle menu Æ Page 26
Page 26
26 Getting to know the OpenStage
Idle menu
When in idle mode, press the c key on the 5-way navigator Æ Page 21 to display the idle menu.
You can call up various functions here. The idle menu includes selected functions from the Service
Menu
Æ Page 31.
The idle menu may contain the following entries:
• Caller list
• Forwarding on
• Lock phone
• DND on
1
• Advisory msg. on
• Ringer cutoff on
• Send message
• View sent message
2
• View callbacks
3
• Phonebook (system phonebook)
• HF answerback on
• Suppress call ID
• Waiting tone off
• DISA internal
1. Must be activated by the administrator.
2. Only appears when there are messages that the recipient has not yet viewed.
3. Only appears if callback requests are saved.
Page 27
Getting to know the OpenStage 27
Telephony dialogs
Connection-dependent conditions and situations, for example when your telephone rings, when dialing a number or during a call are depicted graphically on the display.
Situation-dependent functions that automatically appear on the display can be selected and activated with the 5-way navigator
Æ Page 21.
When an arrow appears to the right of a selected entry, another menu level is available, which you can select with the
i or c keys Æ Page 21.
Appearance during dialing
Example: You have lifted the handset or pressed the speaker key.
Appearance during en-bloc dialing
Example: You are entering a number.
The scope and type of functions offered automatically to you may vary.
Directory
10:29 Wed 28.Nov.07
Please dial
Caller list
Status
Stored numbers
Please dial
10:29 Wed 28.Nov.07
22
Cancel
Digits already entered
Dial a phone
Cancel entry
Page 28
28 Getting to know the OpenStage
Appearance during an ongoing call
Example: You are connected to a caller.
Icons for frequent call states
Icon Meaning
The call is active.
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
You are conducting a call over a secure connection.
You are conducting a call over a non-secure connection.
Detailed descriptions of the various functions can be found in the sections "Basic functions"
Æ Page 33 and "Enhanced phone functions" Æ Page 46.
Start conference
Smith Michael 3:16
100168
Consultation
Start transfer Directory
Icons indicating call status
Call duration
Current connection
Options relevant to situation; scroll bar shows that more options are available.
Page 29
Getting to know the OpenStage 29
Mailbox
Depending on the type and configuration of your communication platform (consult the relevant administrator), messages from services, such
as HiPath Xpressions, are displayed in this
application in addition to messages received.
Messages
You can send short text messages to individual internal stations or groups.
In idle mode (Æ Page 25) the following signals alert you to the presence of new messages:
O key LED lights up
•Display
Æ Page 25.
Press the mailbox key O.
Example:
Voicemail
If your telephone is connected to a voicemail system (such as Entry Voice Mail), the Mailbox key will also light up to alert you to any messages that have arrived.
To listen to your voicemail, follow the instructions on the display.
For a description of how to edit the entries Æ Page 86.
Delete
Msg. from: Coco Chanel
Message sent
Call sender
End
Caller ID
Possible functions
Page 30
30 Getting to know the OpenStage
Caller list
If you are unable to accept an external or internal call, this call attempt is stored in the caller list. External answered calls can also be saved in the caller list (consult your administrator).
Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The oldest entry not yet deleted in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.
The caller list is automatically displayed Æ Page 51 in the idle menu Æ Page 26.
Information is displayed regarding the caller and the time at which the call was placed.
Example:
Callers with suppressed numbers cannot be saved in the call list.
For a description of how to edit the caller list Æ Page 51.
0220870
13:47 Wed 29.Oct.08
Calls for Coco Chanel:
Dalai Lama
3x: 13:55 Wed 23.Oct.08
Call
Number of calls, time, date
Caller ID
Own ID
Possible functions
Page 31
Getting to know the OpenStage 31
Menu
Use the menu key N to access the following options:
Service Menu for your communication system
• Personal (local phonebook)
• Corporate (corporate directory)
• User (local telephone settings for users)
• Administrator (local telephone settings for administrators)
The menu key LED remains red as long as you are in this menu.
To access: Press the N key.
Program/Service menu
You can use the Service Menu option to access your communication system's extensive functions.
Example:
The arrow next to an entry indicates the availability of additional options for this entry. The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu.
Accessing the menu
The Service Menu on your communication system can be accessed in three ways:
1. Press the menu key N, select the Service Menu first with the d or b keys and then the function
and confirm the selected entry with
i.
2. Press the
c key and select a function from the idle menu Æ Page 26.
3. Press
( or ) in idle mode and select the code for the relevant function.
You will find an overview of the available functions as well as the corresponding codes on
Æ Page 141.
Menu title
Next feature?
Program/Service? Changeover? Follow-me?
! Call forw. - follow me?
! Administrator (Admin)
Feature settings?
Use speed dialing
Service:
Destinations? g
Key function?
Calls
Page 32
32 Getting to know the OpenStage
Telephone user menu
You can configure settings for your OpenStage here.
Opening the user menu
To access: Press the N key. Select and confirm the "User" option with the d or b keys.
If necessary, enter the user password Æ Seite 137.
The menu structure contains several levels.
Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote maintenance.
Control function
Your administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance, the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone, for example, your administrator can install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.
If your administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing
icon in the upper display line.
You can also configure some of the settings using the web interface Æ Seite 146 of your
OpenStage.
Page 33
Basic functions 33
Basic functions
Accepting a call
Your OpenStage rings with the tone signal set when an incoming call is received. The call is also visually signaled on the call display.
• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).
• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every six seconds.
If information on the calling party (name, phone number) is transmitted, it will appear on the graphic display.
Accepting a call via the handset
The phone rings. The caller appears on the screen. Pay attention to the notes on voice encryption Æ Page 77.
^ Lift the handset.
if nec. + or - Adjust the call volume. Keep pressing the key until the desired volume is set.
Please read the introductory chapter "Getting to know the OpenStage"
Æ Page 14 carefully before performing any of the steps described here on
your phone.
Your administrator can adjust the ring cadence for external and internal calls for you. In
other words, different ring cadences can be set for
different internal callers.
Any settings you are currently making on the phone will be interrupted by an incoming call.
Page 34
34 Basic functions
Accepting a call via the loudspeaker (speakerphone mode)
Notes on using speakerphone mode
• Tell the other party that you are using speakerphone mode.
• The speakerphone works best at a low receiving volume.
• The ideal distance between the user and the telephone in speakerphone mode is about 50 cm (approx. 20 inches).
The phone rings. The caller appears on the screen. Pay attention to the notes on voice encryption Æ Page 77.
n Press the key shown. The LED lights up.
or
Confirm the option shown. The speakerphone function is activated.
if nec. + or - Adjust the call volume. Keep pressing the key until the desired volume is set.
Ending the call
n Press the key shown. The LED goes out.
or
s Press the key shown.
Accepting a call via the headset
Prerequisite: A headset is connected.
The phone rings. The o key flashes.
o Press the key shown.
if nec. + or - Adjust the call volume.
Answer
Make sure your headset port is set up properly Æ Page 124.
Page 35
Basic functions 35
Switching to speakerphone mode
Prerequisite: You are conducting a call via the handset.
n \ Hold down the key and replace the handset. Then release the key and continue
the call.
if nec. + or - Adjust the call volume. Keep pressing the key until the desired volume is set.
U.S. mode
If the country setting is set to U.S. (consult your administrator), you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.
n Press the key shown.
] Replace the handset. Proceed with your call.
if nec. + or - Adjust the call volume. Keep pressing the key until the desired volume is set.
Switching to the handset
Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset.
n The key LED goes out.
[ Proceed with your call.
Open listening during a call
You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown. The LED lights up.
Deactivating
n Press the key shown. The LED goes out.
Page 36
36 Basic functions
Making calls
Off-hook dialing
^ Lift the handset.
j Internal calls: Enter the phone number.
External calls: Enter the external code and the station number.
Pay attention to the notes on voice encryption Æ Page 77.
The called party does not answer or is busy
\ Replace the handset.
On-hook dialing
j Internal calls: Enter the phone number.
External calls: Enter the external code and the phone number.
Pay attention to the notes on voice encryption Æ Page 77.
The other party answers with speaker
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
The called party does not answer or is busy
n Press the key shown. The LED goes out.
Your system may also be programmed so that you have to press the "internal" key before you dial the internal number. You then do not have to enter an external code to call the external party (automatic trunk seizure/prime line is not active; consult your administrator).
Page 37
Basic functions 37
Dialing with the headset connected
Prerequisite: The headset is connected.
j Internal calls: Enter the phone number.
External calls: Enter the external code and the phone number.
o The headset key lights up.
The connection is set up as soon as your input is complete.
Pay attention to the notes on voice encryption Æ Page 77.
Dialing with repdial keys
Prerequisite: You have saved a number on a repdial key Æ Page 73.
S Press the key with the saved number.
If the number is saved at the second level, press the "Shift" key first.
^ Lift the handset.
or
n Press the key shown.
Pay attention to the notes on voice encryption Æ Page 77.
Redialing a number
The last ten external phone numbers dialed are stored automatically.
You can redial them simply by pressing a key.
Displaying and dialing saved station numbers
, Press the key shown.
Keep selecting and confirming the option shown until the phone number you want appears.
Select and confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 77.
Make sure your headset port is set up properly Æ Page 124.
You can also press the repdial key during a call and automatically initiate a callback
Æ Page 39.
If this feature is configured (consult your administrator), account codes entered are also saved
Æ Page 76.
Next
Call
On a multi-line phone, the last number dialed on the primary line is always saved.
Page 38
38 Basic functions
Ending a call
\ Replace the handset.
or
s Press the key shown.
Rejecting calls
You can reject calls you do not wish to take. The call is then signaled on another definable telephone (consult your administrator).
The phone rings. The caller appears on the screen.
s Press the key shown.
or
Select and confirm the option shown.
If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" is displayed (e.g.
in the case of recalls).
Turning the microphone on and off
To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call,
Æ Page 47).
Prerequisite: A connection is set up, the microphone is activated.
p Press the key shown. The LED lights up.
or
p Press the illuminated key. The LED goes out.
Reject call
only the red highlighted Displays are variables.
Page 39
Basic functions 39
Calling a second party (consultation)
You can call a second party while a call is in progress. The first party is placed on hold.
Confirm the option shown.
j Call the second party.
Pay attention to the notes on voice encryption Æ Page 77.
Return to the first party, the second party does not answer:
Confirm the option shown.
or End the consultation:
Select and confirm the option shown.
Switching to the held party (alternating)
Select and confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 77.
Initiating a three-party conference
Select and confirm the option shown.
Leaving a conference
Select and confirm (for more information on conferences, see Æ Page 63).
Transferring a call
If the person you are speaking to wants to speak to another colleague of yours, you can transfer the call to that colleague.
Confirm the option shown.
j Enter the number of the party to whom you want to transfer the call. [ Announce the call, if necessary. \ Replace the handset.
or
Select and confirm the option shown1.
Consultation
Return to held call
Quit and return
Toggle/Connect
Conference
If voice encryption is not activated or not available on a conference party's phone, the entire conference is not secure. It may be indicated that the call is not secure
Æ Page 77.
Leave conference
Consultation
Transfer
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Page 40
40 Basic functions
Forwarding calls
Using variable call forwarding
You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)
r Press the key shown.
or
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
j Enter the destination number.
Confirm the option shown.
The call forwarding symbol as well as the phone number and possibly also the forwarding destination name are displayed.
Deactivating call forwarding
r Press the key shown.
or
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (consult your administrator), you can also forward calls to this destination. Destinations: Fax = 870, DID = 871, Fax-DID =
872. If you are a call forwarding destination, the call forwarding key will flash
Æ Page 20.
Special features must be taken into consideration if your telephone operates with system networking via LAN
Æ Page 116!
Forwarding on
1=all calls
2=external calls only
3=internal calls only
Save
K 100168
Forwarding off
Page 41
Basic functions 41
Using call forwarding no reply (CFNR)
Calls that are not answered after three rings (=default, can be adjusted by the administrator) or that are received while another call is ongoing can be automatically forwarded to a specified telephone.
N Open the Program/Service menu Æ Page 31.
Confirm the option shown.
Select and confirm the option shown.
if nec. If a phone number is already entered:
Confirm the option shown.
j Enter the destination number.
• Enter the internal station number for internal destinations
• Enter the external code and the external station number for external destinations
Confirm the option shown.
Deactivating call forwarding no reply
N Open the Program/Service menu Æ Page 31.
Confirm the option shown.
Select and confirm the option shown.
Confirm to deactivate and delete the forwarding destination.
or
Select and confirm to return to idle mode and not deactivate call forwarding.
Destinations g
CFNR on
Change
Save
Destinations g
CFNR off
Delete
Exit
If CFNR is activated, "CFNR on" appears briefly on the display after you hang up.
Page 42
42 Basic functions
Call forwarding in the event of telephone failure (CFSS)
If configured (consult your administrator), you can define an internal or external call forwarding destination that activates in the event of telephone failure.
N Open the Service Menu Æ Page 31.
Confirm the option shown.
Select and confirm the option shown.
if nec. If a phone number is already entered:
Confirm the option shown.
j Enter the destination number.
Confirm the option shown.
Deactivating call forwarding/deleting a destination
N Open the Service Menu Æ Page 31.
Confirm the option shown.
Select and confirm the option shown.
Confirm to deactivate and delete the forwarding destination.
or
Select and confirm to return to idle mode and not deactivate call forwarding.
Destinations g
Forward Line: CFSS on
Change
Save?
Destinations g
Forward Line: CFSS off
Delete
Exit
Page 43
Basic functions 43
Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.)
If this function has been configured (consult your administrator), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours.
N Open the Service Menu Æ Page 31.
Confirm the option shown.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
j Enter your DID number. j Enter the destination number (without the external code).
Confirm the option shown.
Deactivating call forwarding
Select and confirm the option shown.
Confirm the displayed call forwarding type.
j Enter your DID number.
Destinations g
Trunk FWD on
1=immediate
2=on no answer
3= on busy
Save
Trunk FWD off
Page 44
44 Basic functions
Using callback
You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback:
• When the other party is no longer busy,
• When the user who did not answer has conducted another call.
Saving a callback
Prerequisite: You have reached a busy line or no one answers.
Confirm the option shown.
Accepting a callback
Prerequisite: You have saved a callback.
Z Your telephone rings and the following message appears on the display
"Callback: ...“.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
Select and confirm the option shown.
You hear a ring tone.
Pay attention to the notes on voice encryption Æ Page 77.
When configured (consult your administrator), all callback requests are automatically deleted overnight.
Callback
Answer
Page 45
Basic functions 45
Viewing and deleting a saved callback
if nec. R Press the programmed sensor key "Callback".
or
c Open the idle menu Æ Page 26.
Select and confirm the option shown1.
Select and confirm to display additional entries.
Deleting a displayed entry
Confirm the option shown.
Ending retrieval
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
View callbacks
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Next callback
Delete
Exit
Page 46
46 Enhanced phone functions
Enhanced phone functions
Accepting calls
Accepting calls via the headset
Prerequisite:The headset is connected.
o The LED flashes when a call is received.
Press the key shown. The LED lights up.
or
Confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 77.
Ending the call
s Press the key shown.
or
o Press the key shown. The LED goes out.
Accepting a specific call for your colleague
You hear another telephone ring.
N Open the Service Menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
The called party appears on the display.
if nec.
Select and confirm until the name/number of the required subscriber is displayed.
Confirm the option shown.
or
j If you know the number of the telephone that is ringing, enter it directly.
or
T Press the flashing key.
Pay attention to the notes on voice encryption Æ Page 77.
Answer
Make sure your headset port is set up properly Æ Page 124.
Calls g
Pickup - directed
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Next
Accept call
Answering a call in a team Æ Page 112.
Page 47
Enhanced phone functions 47
Using the speakerphone
A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen.
You can conduct the call with the handset or in speakerphone mode.
^ Lift the handset and answer the call.
or
Press the "OK" key to confirm your selection and answer the call.
or
p Press the key and answer.
Enabling and disabling handsfree answerback
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
or
Select and confirm the option shown.
Mute off
If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above. Placing a speaker call to a colleague
Æ Page 56.
HF answerback on
HF answerback off
Page 48
48 Enhanced phone functions
Answering calls from the entrance telephone and opening the door
If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (consult your administrator), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (e.g.
using a DTMF transmitter or the keypad installed).
Speaking to visitors via the entrance telephone
Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connected to the entrance
telephone immediately.
or
^ Lift the handset after more than thirty seconds.
j Dial the entrance telephone number.
Opening the door from your telephone during a call from the entrance telephone
Confirm the option shown.
Opening the door from your telephone without calling the entrance telephone
N Open the Service Menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
Opening the door with a code (at the door)
j After ringing the bell, enter the five-digit code (using the keypad or a DTMF
transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded.
Open door
More features g
Open door
Special features must be taken into consideration if your telephone operates with system networking via LAN
Æ Page 119!
Page 49
Enhanced phone functions 49
Activating the door opener
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown.
j Dial the entrance telephone number. j Enter the five-digit code. Default code = "00000".
or
Select the displayed function and press "OK" to change the code.
Select and confirm the option shown.
or
You can also open the door without a doorbell ring.
Deactivating the door opener
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown.
Accepting a call from an answering machine
If an answering machine is connected to your system (consult your administrator) and you have programmed the answering machine's internal number on a key
Æ Page 69, you can accept the call from the answering
machine.
R The LED lights up. Press the key shown.
Making calls
Control Relay g
Door opener on
3=change password
1=enable with ring
2=enable without ring
Control Relay g
Door opener off
Page 50
50 Enhanced phone functions
Making calls
En-bloc sending/correcting numbers
If this feature is configured (consult your administrator), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request.
j Internal calls: Enter the phone number.
External calls: Enter the external code and the phone number.
Dialing entered/displayed numbers
^ Lift the handset.
or
Confirm the option shown1.
Correcting numbers entered
Select and confirm the option shown. The last digit entered in each case is deleted.
j Enter the required digit(s).
Canceling en-bloc sending
Select and confirm the option shown.
or
n Press the key shown. The LED goes out.
Call?
1. Pay attention to the notes on voice encryption Æ Page 77.
A station number can only be corrected as it is being entered. Station numbers stored for number redial, for
example, cannot be corrected.
Delete number?
Cancel?
Page 51
Enhanced phone functions 51
Using the caller list
Detailed information as well as a sample display entry are provided on
Æ Page 30.
Retrieving the caller list
Prerequisite: Your administrator has set up a caller list for your telephone.
c Open the idle menu Æ Page 26.
Confirm the option shown1.
The most recent entry is displayed on the screen.
bd Continue pressing to view other calls.
Ending retrieval
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
Detailed view of a call
Prerequisite: You have retrieved the caller list and the required entry is selected.
c Press to view detailed information, see the example on Æ Page 30.
Select and confirm the option shown for a detailed view of further entries.
Dialing a station number from the caller list
Prerequisite: You are viewing detailed information on an entry.
Confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 77.
Removing an entry from the caller list
Prerequisite: You will see the detailed view of a call. Select and confirm the option shown.
Caller list
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
3x: Dalai Lama g
Previous
Next
An advisory tone marks the end of the list.
Call
Delete
Page 52
52 Enhanced phone functions
Calling a subscriber from the personal phonebook
N Open the Menü Æ Page 31.
Select and confirm to open the local phonebook.
Select and confirm the relevant entry. The connection is set up (see also
Æ Page 97).
Calling a subscriber from the corporate directory
Prerequisite: You have searched for and selected a subscriber in the corporate directory
Æ Page 100.
Confirm the subscriber. The connection is set up.
Calling a subscriber from the internal system phonebook
The internal system phonebook contains all station numbers and system speed­dial numbers assigned to a name. Consult your administrator to find out if one was configured for your system.
Prerequisite: Names have been assigned to the station numbers stored in the system.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
c Open the idle menu Æ Page 26.
Confirm the option shown.
if nec. If several phonebooks have been configured:
Confirm the option shown. The first entry is displayed on the screen.
+ or - Press the relevant key to select the next/previous entry.
or
Select and confirm the option shown to see the next eight entries in the list.
or
Select and confirm the option shown to see the previous eight entries in the list.
or
j Enter the name you want to find, or just the first few letters, using the dialpad
Æ Page 23.
The entry you wish to dial appears on the screen
i Press the key shown to dial the number immediately.
Personal f
Niels, Bohr f
Niels, Bohr f
Directory
1=internal
Scroll Next
Scroll Previous
Page 53
Enhanced phone functions 53
or
c Press the key shown.
Select and confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 77.
Using the LDAP directory from the system phonebook
If configured (consult your administrator), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
Prerequisite: The LDAP search feature has been configured in the system.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
c Open the idle menu Æ Page 26.
Confirm the option shown.
if nec. If several phonebooks have been configured:
Select and confirm the option shown.
j Enter the name you wish to search for using the dialpad (max. 16 characters)
Æ Page 23.
Partial entries are accepted, for example "Mei" for Meier.
if nec. If configured (consult your administrator), you can also search for last name and
first name. To separate last name and first name by a space, enter "0". Partial entries are accepted, for
example, "Mei P" for "Meier Peter".
if nec.
Select and confirm each letter to be deleted. The last letter entered is deleted.
Confirm the option shown. The name is searched for. This may take a few seconds.
Call
Directory
2=LDAP
Delete Character
In large databases, the results of the search may be incomplete if too few characters are entered
Æ Page 54.
Search
Page 54
54 Enhanced phone functions
The result is displayed
If only one name is found, it is displayed. Confirm the option shown.
If several names are found (max. 50), the first name is displayed.
+ or - Press this key.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
Select and confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 77.
If no name is found
If your search does not yield any name corresponding to your query, you can extend the range of the search, for example
by deleting characters.
Select and confirm the option shown. For further procedure, see above.
If too many names are found
If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed.
You can view these results, select any of the names or change the search (e.g.
narrow the search by entering more characters).
Confirm to view the incomplete list. For further procedure, see above.
or Narrow down the search.
Select and confirm in order to change the search. For further procedure, see above.
Call
Scroll Next
Scroll Previous
Call
Modify search
In this case it is advisable to narrow down the search so that all corresponding names can be displayed.
Show matches
Modify search
Page 55
Enhanced phone functions 55
Making calls using system speed-dial numbers
Prerequisite: You know the system speed-dial numbers (consult your administrator).
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown1.
j Enter a three-digit speed-dial number.
Pay attention to the notes on voice encryption Æ Page 77.
if nec. Suffix dialing
j If necessary, you can suffix-dial additional digits (for example, the user's
extension) at the end of the saved station number. If this feature is configured, a suffix is automatically dialed (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.
Dialing with speed-dial keys
Prerequisite: You have configured speed-dial keys Æ Page 55.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown
[1]
.
) Press the key shown.
j Press the required speed-dial key.
Pay attention to the notes on voice encryption Æ Page 77.
Configuring a speed-dial key
You can program the keys 0 to 9 with ten frequently used phone
numbers.
N Open the Program/Service menu Æ Page 31.
Confirm the option shown.
Select and confirm the option shown
[1]
.
) Press the key shown.
j Press the required speed-dial key. If the key is already in use, the programmed
phone number appears on the screen.
Confirm the option shown.
j First enter the external code and then the external station number.
Confirm the option shown.
or If you make a mistake:
Select and confirm the option shown. This deletes all numbers entered.
Confirm the option shown.
Use speed dialing
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Use speed dialing
Destinations g
Change speed dial
Change
Save
Previous
Next
Page 56
56 Enhanced phone functions
or
Select and confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
Talking to your colleague with a speaker call
You can make a speaker announcement through a loudspeaker if connected (consult your administrator) or to an internal user with a system telephone without any action on their part.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
j Enter the phone number.
Change
Delete
Exit
Calls g
Speaker call
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Responding to a speaker call Æ Page 47.
Page 57
Enhanced phone functions 57
Talking to your colleague with discreet calling
If this function has been configured (consult your administrator), you can join an ongoing call conducted by an internal user on a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling).
^ Lift the handset.
)945 Enter the code.
j Enter your internal station number.
Automatic connection setup (hotline)
If this function is configured (consult your administrator), the system automatically sets up a connection to a preset internal or external destination.
^ Lift the handset.
Depending on the setting, the connection is either set up immediately or only after a preset period of time (=
hotline after a timeout).
Reserving a trunk
If configured (consult your administrator), you can reserve an occupied line for yourself. When the line is free, you receive a call and a note on the display.
Prerequisite: "Currently busy" appears on the display.
Confirm the option shown.
Reserved line is free:
Your telephone rings. "Trunk is free" appears on the display.
^ Lift the handset. You will hear the dial tone.
j Enter the external phone number.
Your administrator can protect your telephone against discreet calling.
Reserve trunk
Page 58
58 Enhanced phone functions
Assigning a station number (not for U.S.)
If this function has been configured (consult your administrator), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party's display.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Confirm the option shown1.
j Enter the DID number you wish to use. j Dial the external number.
Associated dialing/dialing aid
If this function has been configured (consult your administrator), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the
S
0
bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid for other telephones.
Dialing aid on the S0 bus:
On the PC, select a destination and start dialing.
^ The speaker on your telephone is switched on. Lift the handset when the other
party answers.
Dialing aid at the a/b (T/R) port:
On the PC, select a destination and start dialing.
"Lift the handset" appears on the PC screen.
^ Lift the handset.
Dialing aid from your telephone for another telephone:
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
j Enter the internal station number ("Call for:"). j Enter the number you wish to dial.
Calls
Temp o r ar y M NS
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Associated dial
Page 59
Enhanced phone functions 59
During a call
Using call waiting (second call)
Callers can still reach you while you are conducting another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also block the second call or the signal tone Æ Page 60.
Prerequisite: You are conducting a phone call and hear a tone (approx. every six seconds).
Ending the first call and answering the waiting call
\ Replace the handset. Your telephone rings.
Pay attention to the notes on voice encryption Æ Page 77.
^ Answer the second call. Lift the handset.
Placing the first call on hold and answering the second call
Select and confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 77.
You are connected to the second caller. The first party is placed on hold.
Ending the second call and resuming the first one
Confirm the option shown.
or
\ Replace the handset.
Recall the first party.
^ Lift the handset.
You are reconnected with the first party.
Call waiting
Quit and return
hz 23189 Coco
Page 60
60 Enhanced phone functions
Preventing and allowing call waiting (automatic camp-on)
If this function has been configured (consult your administrator), you can prevent or allow a second call
Æ Page 59 from being signaled by automatic camp-on
during an ongoing call.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown1.
or
Select and confirm the option shown.
Turning the call waiting tone on and off
You can suppress the call waiting tone (approx. every six seconds) for second calls. A single special dial tone then alerts you to the waiting call.
Activating the call waiting tone
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Deactivating the call waiting tone
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Saving a number
You can save your call partner's station number for subsequent redialing from the caller list
Æ Page 51.
Prerequisite: You are on a call or an external station is being called.
Confirm the option shown.
Call wait.trm.off
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Call wait.trm.on
Waiting tone on
Waiting tone off
Save number
Page 61
Enhanced phone functions 61
Parking a call
You can park up to ten internal and/or external calls. Parked calls can be displayed and picked up on another telephone. This feature is useful, for
example, if you want to continue a call at another phone.
Prerequisite: You are conducting a call.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown.
0 ... 9 Enter the number of the park position (0 - 9) and make a note of it. If the park
position number you entered is not displayed, it is already in use; enter another one.
Retrieving a parked call
Prerequisite: One or more calls have been parked. The phone is idle.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
0 ... 9 Enter the park position number you noted earlier.
If the park position number you enter is not in use, you cannot retrieve the call.
Calls g
Park a call
Calls g
Retrieve call
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall).
Page 62
62 Enhanced phone functions
Holding external calls
If you have programmed a hold key on your phone Æ Page 69, you can put external calls on hold. All other stations can then pick up the call on the assigned line.
S Press the "Hold" key.
The message of the relevant trunk appears (e.g. 801); note the trunk number. If available, the LED of the assigned trunk key flashes slowly.
if nec.
\ or s Replace the handset or press the key shown.
Depending on the configuration, this may be necessary so other members can also pick up the call on hold.
Picking up a call on hold
Prerequisite: One or more calls are on hold. The phone is idle.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown.
or
S If the "Retrieve" key Æ Page 69 is available, press it.
j Enter the noted trunk number.
or
T If there is a "Line:" key available for the relevant trunk, the LED flashes slowly.
Press the key shown.
Held on line: 801
Calls g
Retrieve line
Page 63
Enhanced phone functions 63
Conducting a conference
In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.
j Call the first party.
Select and confirm the option shown.
j Call the second party. Announce the conference.
Select and confirm the option shown.
A tone sounds every 30 seconds to indicate that a conference is in progress (can be disabled, consult your administrator).
If the second party does not answer
Confirm the option shown.
Adding up to five parties to a conference
Confirm the option shown.
Confirm the option shown.
j Call the new party. Announce the conference.
Select and confirm the option shown.
Removing parties from the conference
You are connected to a conference and wish to disconnect one of the participants.
Select the user you want.
c Press the key shown.
Confirm the option shown.
You can only add parties to or remove them from a conference if you initiated the conference.
Start conference
Conference
If voice encryption is not activated or not available on a conference party's phone, the entire conference is not secure. It may be indicated that the call is not secure
Æ Page 77.
Return to held call
Conference g 01:39
Add party
Conference
23189 Coco g
Remove party
If a participant who was connected to the conference via an unencrypted line leaves, the conference remains unsecured.
Page 64
64 Enhanced phone functions
Leaving a conference
Confirm the option shown.
Select and confirm the option shown.
or
\ Replace the handset if this feature is configured (consult your administrator).
Ending a conference
Confirm the option shown.
Select and confirm the option shown.
or
\ Replace the handset if this feature is configured (consult your administrator).
Removing the central office party from the conference
Confirm the option shown.
Select and confirm the option shown.
Conference g 01:39
Leave conference
Conference g 01:39
End conference
Conference g 01:39
Drop last conf. party
Page 65
Enhanced phone functions 65
Activating tone dialing/DTMF suffix dialing
You can transmit dual-tone multifrequency (DTMF) signals to control devices such
as an answering machine or automatic information system.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
j You can use the keys 0 through 9, ) and ( to transmit DTMF
signals.
Recording a call
If configured (consult your administrator for details), you can record an active call.
Prerequisite: You are on a call, the "Recording" key is configured Æ Page 69.
S Press the "Recording" key. The LED lights up.
You and the other party hear an announcement that recording has started and as long as recording is still running, you hear an acoustic signal approx. every 15 seconds.
Stopping recording
R Press the illuminated "Recording" key. The LED goes out.
Listening to a recording
Playback of the recording depends on the voice recording system used (see the relevant user manual).
Calls g
DTMF dialing
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix dialing immediately after setting up a connection.
During recording, it is not possible to add further call parties.
Page 66
66 Enhanced phone functions
Transferring a call after a speaker call announcement in a group
If this function has been configured (consult your administrator), you can use a speaker call (announcement
Æ Page 56) to announce a call in progress to a
group of users Æ Page 110. Once a member of the group has accepted the call request, you can transfer the waiting party.
Prerequisite: You are conducting a call.
Confirm the option shown. The other party is placed on hold.
c Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter the group's station number.
[ Announce the call.
When a member of the group accepts the call Æ Page 47, you are connected to this party.
\ Replace the handset.
or
Select and confirm the option shown1.
Sending a trunk flash
To activate ISDN-type services and features through the network carrier's analog trunks or those of other communication platforms (such
as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.
Prerequisite: You have set up an external connection.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown2.
j Enter the service code and/or telephone number.
Consultation
Calls g
Speaker call
Transfer
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
If the connection between the two other parties is not established within 45 seconds, the call from the first party returns to you (=recall).
Calls g
Trunk flash
2. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Page 67
Enhanced phone functions 67
If you cannot reach a destination
Call waiting (camp-on)
Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
The called party can then respond Æ Page 59.
Busy override - joining a call in progress
This function is only available if it has been configured (consult your administrator).
Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Select and confirm the option shown.
The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: „Override: (Number or name)".
You can now start talking.
Camp-on
The called party can prevent this automatic call waiting Æ Page 60.
If this feature is configured (consult your administrator), you will hear the ring tone and the message "Camp-on" is immediately displayed.
Override
Page 68
68 Enhanced phone functions
Using night answer
When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by your administrator (=
standard night answer service) or by you (= temporary night answer service).
Activating
Select and confirm the option shown.
Press the "OK" dialog key to confirm (= standard night answer service).
or
j Enter the destination number (= temporary night answer service).
Confirm the option shown.
Deactivating
Select and confirm the option shown.
The administrator can also configure an "automatic night answer service". The automatic night answer service activates at specific times for your telephone depending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see
above).
Special features must be taken into consideration if your telephone operates with system networking via LAN
Æ Page 117!
Night answer on
*=default
Save
Night answer off
Page 69
Programming sensor keys 69
Programming sensor keys
You can program frequently used functions, station numbers or procedures onto the sensor keys on your OpenStage
40/40 G or key module.
Configuring function keys
See also Æ Page 22.
Example: Programming the Shift key
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
S Press the key shown.
Confirm the option shown.
Select and confirm the option shown.
Confirm the option shown.
if nec.
Select and confirm the option shown.
Some functions (e.g. with "Call forwarding") can be saved even if they are incomplete. This
means that when later initiating the function by pressing the
button, further inputs are required.
Confirm the option shown.
or
Select and confirm the option shown.
The label appears automatically and cannot be changed for the Shift key. It can be changed for all other functions.
The LED displays show the status of the function Æ Page 22 and Æ Page 70.
A list of all available functions is displayed, see the overview Æ Page 70.
Assign telephony function
Prog. feature key
Change key
More features g
Shift key
Save incomplete
Exit
Another key
Page 70
70 Programming sensor keys
Overview of functions
The functions are split into the following menus:
• Destinations
• Control Relay
• PIN and Authorization
• Calls
More Features
Saved function LED messages
Call forwarding, Forwarding - trunk, Forward line, Night answer, Do not disturb, Telephone lock, Advisory message, Ringer cutoff, HF answerback on/off, Join/leave group, Caller ID suppression, Call wait.trm., Waiting tone off, Ring transfer, Recording, Door opener on/off, Control relay (only
for HiPath 3000), Ringing group on, Shift key, UCD (Available on/off,
Work on/off), Night answer on/off, MULAP Privacy Release:
S Saved function is not activated. R Saved function is activated.
Callback:
S You have no entry for callback. R You have an entry for callback.
Repdial key (internal), Direct station select:
S Party not on a call. R Party is on a call or has activated DND. T Flashing quickly - I'm being called, please accept.
Flashing slowly - another party is being called and has not yet accepted the call.
Call key, General call key, Trunk key, MULAP key, Temporary MSN:
S No call via corresponding trunk. R Active call via the corresponding trunk.
T Flashing quickly - call on the corresponding trunk, call pickup is possible by
pressing the sensor key. Flashing slowly - a call is placed on hold on the relevant trunk.
The available functions depend on your configuration. If a function is missing, consult your administrator.
Page 71
Programming sensor keys 71
Tr u nk gr ou p k ey :
S At least one trunk is free. R All lines in this trunk group are occupied.
View call charges:
S No chargeable calls have been set up since the last check. R Chargeable calls have been set up since the last check.
Call forwarding, Forward line:
T Flashing slowly - your line is a call forwarding destination.
Fax/answering machine details:
S No fax received or no message on the answering machine. R Fax received or message on the answering machine.
View the number of calls:
S No waiting callers. T Flashing quickly - callers waiting (certain number is exceeded).
Flashing slowly - callers waiting (certain number is reached).
Data I/O service:
S No connection to an application. R Active connection to an application.
T Flashing slowly - connection to an application is temporarily interrupted.
The following functions programmed on keys do not have a LED function:
Repdial key (external), Procedure key, Trace call, Speed dial, Clear, Lock all phones, Send message, Directory (1=internal, 2=LDAP), Call waiting, Toggle/ Connect, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary phone, Override, Park a call, Pickup - directed, Pickup - group, Account code, Show call charges, Page, Answer page, Timed reminder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, Consult internal, Consultation, Associated dial, Associated serv., Tel. data service, Mobile login, Discreet call.
Page 72
72 Programming sensor keys
Programming a procedure key
Numbers and functions that require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant administrator must have granted the appropriate authorization.
For example the function "Associated dialing" Æ Page 58 together with the required input (phone number of the phone for which the call is to be made + phone number to be dialed) can be saved on a sensor key. Numbers that require further input can also be saved.
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
S Press the key shown.
Confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter procedure. Example: *67 231 123456 *67 Code for associated dialing. 231 Number of the phone for which the call should be made.
12345 The number to be dialed.
if nec. S Press the "Pause" key to enter pauses (a "P" appears on the display).
Confirm the option shown.
or If you make a mistake:
Select and confirm the option shown. This deletes all numbers entered.
Confirm the option shown.
or
Select and confirm the option shown.
Assign telephony function
Prog. feature key
Change key
More features g
Procedure key g
Save
Previous
Exit
Another key
Select the saved procedure by pressing the key. Procedures with activatable/deactivatable functions are activated by pressing the key once and deactivated by pressing it again.
You can press the procedure key during a call to automatically send the saved digits as DTMF signals
Æ Page 65. For display messages when
saving procedures, see
Æ Page 132.
Page 73
Programming sensor keys 73
Configuring repdial keys
You can also program internal and external station numbers at the second level. The LED function is not available for internal station numbers at the second level. A "Shift" key
Æ Page 69 has to be configured in order to program the
second level.
See also Æ Page 22.
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
S Press the key shown.
Confirm the option shown.
if nec.
Select and confirm the option shown.
Confirm the option shown.
Confirm the option shown.
j Enter the phone number.
If you make a mistake:
a Press this key. This deletes all entered digits.
Confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm to assign the label Æ Page 74.
Assign telephony function
Prog. feature key
Change key
+=Next level
Destinations g
Repdial key
Exit
Another key
Key label
You dial the saved number by pressing the key Æ Page 37.
You can also save a number during a call.
Page 74
74 Programming sensor keys
Changing the label
The label set when a repdial key was programmed can also be subsequently changed.
Changing the label
S Hold down the key shown.
Confirm the option shown.
or
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
S Press the required key.
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm the option shown.
j Enter text via the dialpad (max. 12 characters) Æ Page 24.
Select and confirm to reset to the default label.
Confirm to apply the changes.
or
Select and confirm to reject the changes made. Confirm the option shown.
Deleting sensor key programming
Deleting a function/phone number/label
S Press and hold the required sensor key.
Select and confirm the option shown.
You cannot change the labels on function keys.
Assign telephony function
Prog. feature key
+=Next level
Key label
Change
Default label
Save
Previous
Exit
Adapt the contrast of the key label to your surroundings Æ Page 120.
Clear key
Page 75
Displaying and assigning call charges 75
Displaying and assigning call charges
Displaying call charges (not for U.S.)
For the current call
Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your administrator must request this option from the network operator. Call charge display must be requested from the network operator and configured by the relevant administrator. Depending on the setting, call charges are displayed during or after a call. Depending on the network operator, free external calls are also displayed. The message "Free of Charge" appears on the screen either before or during the call. If the cost indication facility has not been installed, the display will show the dialed number and/or the duration of the telephone call.
For all calls and for the last call
Connection charges for the last chargeable call made are displayed first. After five seconds, the accumulated connection charge (total) is displayed.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
If a call is forwarded, call charges are assigned to the destination of the call transfer operation.
More features g
Show call charges
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Page 76
76 Displaying and assigning call charges
Displaying call charges for another telephone (not for U.S.)
If configured (consult your administrator), you can also display and print information on chargeable calls for other phones (such
as a pay phone).
Prerequisite: You have programmed the function "Show call charges" on a key
Æ Page 69.
The LED lights up to indicate that you have conducted a chargeable call since the last time you viewed the charges.
S Press the "Call Charges" key. Chargeable calls are displayed.
Press to display further chargeable calls.
Select and confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
Dialing with call charge assignment
You can assign external calls to certain projects.
Prerequisite: Your administrator has defined account codes for you.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
j Enter the account code.
if nec. ( Press this key.
or
Confirm the option shown.
Required depending on the configuration; consult your administrator.
j Enter the external phone number.
Next
Print
Delete
Add'l information
Exit
Calls g
Account code
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
#=Save
You can also enter the account code during an external call.
Page 77
Privacy/security 77
Privacy/security
Voice encryption
Notes on voice encryption
Warning about an unencrypted connection
Your administrator can define in the communication system whether and how you are notified of unencrypted calls.
Z Warning tone
and/or
This message appears on the display.
You will then receive a warning tone and/or a message on the display when you accept a call, accept a consultation call or are connected to a conference and the connection to a call partner is unencrypted.
Notice about an encrypted connection
A closed padlock icon appears next to the subscriber ID.
Notice about an unencrypted connection
An open padlock icon appears next to the subscriber ID.
Please see also the explanations on Æ Page 12.
Unencrypted call
23189 Coco g 01:39
23133 Yves g 01:63
Page 78
78 Privacy/security
Turning ringer cutoff on and off
If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, an indication on the display and a key that has been programmed to flash (such
as a trunk key).
Activating
c Open the idle menu Æ Page 26.
Select and confirm the option shown1.
Deactivating
c Open the idle menu Æ Page 26.
Confirm the option shown.
Activating/deactivating "Do not disturb"
If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external callers are connected to another phone, which you can specify (consult your administrator).
Activating
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Activating
c Open the idle menu Æ Page 26.
Confirm the option shown.
Ringer cutoff on
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Ringer cutoff off
Do not disturb on
DND off
When you lift the handset, you will hear a special tone (continuous buzzing) reminding you that "Do not disturb" is activated.
Authorized internal callers automatically override the DND feature after five seconds.
Page 79
Privacy/security 79
Caller ID suppression
You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.
Activating
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Deactivating
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Suppress call ID
Restore caller ID
Your administrator can activate/deactivate caller ID suppression for all phones.
Page 80
80 Privacy/security
Monitoring a room
You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room.
Activating the telephone to be monitored
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.
Deactivating the telephone to be monitored
N Press the illuminated key. The LED goes out.
or
\ Replace the handset.
Monitoring the room
j Enter the internal station number of the phone located in the room that you wish
to monitor.
Trace call – identifying anonymous callers (not for U.S.)
You can identify malicious external callers. You can record the caller's phone number during a call or for up to 30 seconds after a call. You should not hang up in the process.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Room monitor
Trace call
If the trace is successful, the transmitted data is stored by your network operator. Consult your administrator.
Page 81
Privacy/security 81
Changing the user password
Your User password allows you to protect your user-defined settings.
z
The User password can also be modified via the web interface Æ Seite 134.
N Open the menu Æ Page 31.
Select and confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter the current password (at least six characters) and confirm your entry.
Select and confirm the option shown.
j Enter the new password (at least six characters) and confirm your entry.
Select and confirm the option shown.
j Enter and confirm the new password once more.
Select and confirm the option shown.
User f
Change user password f
Current Password l
New user password f
Confirm New user password
f
Options = Save & exit? l
Page 82
82 Privacy/security
Locking the telephone to prevent unauthorized use
You can prevent unauthorized parties from accessing certain functions on your phone during your absence, for example you can prevent external phone numbers being dialed or your mailbox being accessed. Consult your administrator to determine which functions are locked.
You can see whether the function is activated or deactivated from the corresponding icon in the status bar on the display
Æ Page 25.
Locking the phone
( Hold down the key shown.
or
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
j Enter code (telephone lock) Æ Page 83.
The lock icon appears on the status bar Æ Page 25.
Unlocking the phone
( Hold down the key shown.
or
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
j Enter code (telephone lock) Æ Page 83.
Lock phone
When the phone is locked, a special dial tone sounds when the handset is lifted. Internally, users can make calls as normal.
Your phone can also be locked or unlocked by an authorized party
Æ Page 83.
Unlock phone
Page 83
Privacy/security 83
Locking another telephone to prevent unauthorized use
If configured (consult your administrator), you can lock and unlock other telephones to prevent unauthorized access.
If a phone user locks his or her phone and forgets the PIN code, you can use this function to unlock the phone.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
j Enter the internal station number of the phone you wish to lock/unlock.
Confirm the option shown.
or
Select and confirm the option shown.
Saving your PIN code
Enter a PIN code to use the functions
• for protecting your phone against unauthorized use Æ Page 82
• for using another telephone like your own
Æ Page 88
You can save this code.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Confirm the option shown1.
j Enter the current five-digit code.
If you have not yet set a code, use "00000" the first time.
j Enter the new code.
j Re-enter the new code.
Lock all phones
*=lock phone
#=unlock phone
If you forget your code, contact your administrator to have the default code restored.
The default code is "00000".
PIN and Authorization g
Change PIN
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Page 84
84 More functions/services
More functions/services
Appointment reminder function
You can configure your phone to call you to remind you about appointments
Æ Page 85.
You must save the required call times. You can enter a single appointment that will take place in the next twenty-four
hours or you can enter a daily recurring
appointment.
Saving appointments
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
j Enter a 4-digit time such as 0905 for 9.05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30
p.m.).
if nec. 2 or 7 If the selected language is "US English" Æ Page 127 you can enter the code 2
for "am" or 7 for "pm" (default = "am").
Confirm the option shown.
or
Select and confirm the option shown.
Confirm the option shown.
Deleting and checking a saved appointment
N Press the key shown.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
Timed reminder on
One time only
Daily
Save
Timed reminder off
Delete
Exit
Page 85
More functions/services 85
Using timed reminders
Prerequisite: You have saved a reminder Æ Page 84. The saved time arrives.
The phone rings. The appointment time is displayed.
n Press the key twice.
or
^ \ Lift the handset and replace it again.
Sending a message
You can send short text messages to individual stations or groups of stations with system telephones.
Creating and sending a message
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
j Enter the internal station number of the recipient or group.
Select predefined text (can be changed by the administrator) and confirm.
or
0 ... 9 Enter the code directly.
The code is shown on your display with the corresponding message.
or
Select and confirm the option shown.
j Enter message (up to 24 characters) Æ Page 23.
Confirm the option shown.
Reminder at 1200
If you do not answer the timed reminder, it is repeated five times and then deleted.
Send message
0=Please call back
Enter message text
Send
Transmitted text messages are saved as callback requests on system telephones with no display and on ISDN, pulse or tone dialing telephones.
Page 86
86 More functions/services
Displaying and deleting messages you have sent
Prerequisite: The recipient has not yet accepted a sent message.
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Confirm the option shown.
The text message is displayed.
Select and confirm the option shown.
The message is deleted.
Viewing and editing incoming messages
Pay attention to the notes on Æ Page 29.
O The LED lights up. Press the key shown.
The sender’s caller ID appears in the first line on the display, see the example on
Æ Page 29.
Confirm the option shown.
The text message appears on the display.
Viewing the transmission time
Confirm the option shown.
Call sender
Select and confirm the option shown.
Deleting messages
Select and confirm the option shown.
View sent message
Message sent
Delete
Message sent
Time/date sent
Call sender
Delete
Page 87
More functions/services 87
Leaving an advisory message
You can leave messages/advisory messages on your phone's display for internal callers who wish to contact you in your absence. When you receive a call, the message appears on the caller's display.
c Open the idle menu Æ Page 26.
Select and confirm the option shown.
Select predefined text (can be changed by the administrator) and confirm.
or
0 ... 9 Enter the code directly.
The code is shown on your display with the corresponding message.
or
Select and confirm the option shown.
j Enter message (up to 24 characters) Æ Page 23.
Confirm the option shown.
Deleting advisory messages
c Open the idle menu Æ Page 26.
Confirm the option shown.
or
R When the "Advisory message" key is available Æ Page 69, the LED lights up.
Press the key shown.
Advisory msg. on
0=Will return at:
Predefined messages with a colon can be completed by entering a digit.
Enter message text
Save
Advisory msg. off
Page 88
88 More functions/services
Displaying the number of waiting calls/ overload display
You can show the number of external waiting calls on the display if you programmed a key with "View number of calls"
Æ Page 69.
R Press the "Calls in Q" key.
If the number of waiting calls exceeds a preset limit while you are conducting another call (overload), the LED on the key lights up.
• LED off: There are no waiting calls.
• LED is flashing slowly: The set limit has been reached.
• LED is flashing quickly: The limit has been exceeded (overload).
Using another telephone like your own for a call
Other parties can temporarily use your phone like their own for an outgoing call.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
j Enter the number of the other user.
j Enter the other user's code Æ Page 83.
if nec.
If the other user has not set a PIN, he or she is prompted to do so on his or her phone.
j Dial the external number.
This state is canceled as soon as the call is ended.
PIN and Authorization g
Temporary Phone
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Change PIN
Page 89
More functions/services 89
Using a mobile phone number at a random phone
You can program a mobile phone number that was set up especially for you by your administrator at a system-based OpenStage phone of your choice. The original "guest telephone" setting is deactivated. The mobile phone number remains available until you log off from the "guest telephone".
Logging on to the "guest telephone"
Log on to the "guest telephone" with a mobile phone number.
Prerequisite: You received a mobile phone number and, where applicable, a password (consult your administrator). The Mobile Login" key is configured on your OpenStage.
S Press the "Mobile Login" key.
or If a key is not configured
j Enter the code for "Mobile Login (Log on)", see Æ Page 141).
You see the prompt "New number".
j Enter the mobile phone number.
You are prompted to enter the "Code for nnn" (e.g. 834):
if nec. j Enter the password and confirm.
or
( Press the key shown.
or
Confirm the option shown.
The logon procedure begins.
Your mobile phone number will appear on the last line to the left of the display when you are correctly logged on, preceded by the mobility icon
Æ Page 25.
You can no longer see the original user settings for the "guest telephone" but you can now use your mobile connection. Entries are only temporarily saved in the call lists and personal phonebook, in other words
they are no longer there the
next time you log on.
Entry complete
Page 90
90 More functions/services
Moving the connection to the next telephone
If you want to move your connection from the first "guest telephone" to a second "guest telephone", log on to the second "guest telephone" in the usual fashion (see
Æ Page 89).
The message "Log off successful" is output on the first "guest telephone". The second "guest telephone" is now blocked. You can now use the second "guest telephone" in the same way as the first one.
Logging off from the "guest telephone"
S Press the "Mobile Login" key.
or If a key is not configured
j Enter the code for "Mobile Login (Log off)", see Æ Page 141)
The logoff procedure begins.
The "guest telephone" is now available again with its original phone number, features and functions.
Page 91
More functions/services 91
Fax details and message on answering machine
If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key
Æ Page 69, the key
lights up when a fax or a message has been received.
Deactivating signaling
R Press the illuminated "Fax service" key. The LED goes out.
Resetting services and functions (system­wide cancelation for a telephone)
A general reset procedure is available for initiated functions. The following functions are deleted, if enabled:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunt group off
• Suppress call ID
• Waiting tone off
• DND on
• Ringer cutoff on
• Received messages
• View callbacks
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
Select and confirm the option shown1.
More features g
Reset services
1. ”Differing display views in a HiPath 4000 environment” Æ Seite 128
Page 92
92 More functions/services
Activating functions for another telephone
If configured (consult your administrator), you can activate and deactivate the following functions for other phones (associated service):
• Do not disturb, code
*
97/#97 Æ Page 78
• Call forwarding, code
*
11, *12, *13, #1 Æ Page 40
• Lock and unlock phone, code
*
66/#66 Æ Page 82
• Ringing group code
*
81/#81 Æ Page 110
• Leave an advisory message, code
*
69/#69 Æ Page 87
• Group call, code
*
85/#85 Æ Page 110
• Reset services and functions, code #0
Æ Page 91
• Control relays, code
*
90/#90 Æ Page 96
• Night answer, code
*
44/#44 Æ Page 68
• Timed reminders, code
*
46/#46 Æ Page 84
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
j Enter the internal station number of the phone for which you wish to activate the
function.
j Enter code (for example,
*
97 for "Do not disturb on").
For any additional input, follow the instructions on your display.
Associated serv
Page 93
More functions/services 93
Using system functions from outside DISA (Direct Inward System Access)
If configured (consult your administrator), you can use an external phone like an internal station
to set up an outgoing external connection via the system. You
can also activate or deactivate the following system functions:
• Reset services and functions, code #0
Æ Page 91
• Call forwarding, code
*
1/#1 Æ Page 40
• Lock and unlock phone, code
*
66/#66 Æ Page 82
• Save your PIN code, code
*
93 Æ Page 83
• Send a message, code
*
68/#68 Æ Page 85
• Leave an advisory message, code
*
69/#69 Æ Page 87
• Ringing group, code
*
81/#81 Æ Page 110
• Group call, code
*
85/#85 Æ Page 110
• Caller ID suppression, code
*
86/#86 Æ Page 79
• Camp-on tone, code
*
87/#87 Æ Page 60
• Open door, code
*
61 Æ Page 48
• Release door opener, code
*
89/#89 Æ Page 49
• Control relays, code
*
90/#90 Æ Page 96
• Do not disturb, code
*
97/#97 Æ Page 78
• Ringer cutoff, code
*
98/#98 Æ Page 78
• Dial using speed dial, code
*
7 Æ Page 55
• Associated service, code
*
83 Æ Page 92
Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to the system.
j Establish a connection to the system. Enter the station number (consult your
administrator).
j Wait for the continuous tone (if necessary, switch phone to tone dialing) and
enter the internal number assigned to you and the corresponding PIN code.
( Enter the code (only required if programmed in the system).
j Wait for the dial tone and enter the code for example,
*
97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/ DTMF phones.
or
j Dial the external number.
You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activated. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.
Page 94
94 More functions/services
Using functions in ISDN via code dialing (keypad dialing)
If authorized (consult your administrator), you can access ISDN functions in some regions using codes.
N Open the Program/Service menu Æ Page 31.
Confirm the option shown.
j Enter the required trunk number (consult your administrator). j Enter a code for the required ISDN function (consult your administrator).
Controlling connected computers/programs/ telephone data service
If this function has been configured (consult your administrator), you can control connected computers or programs running on them, such
as hotel services or
information systems, from your telephone.
Prerequisite: You have set up a connection.
N Open the Program/Service menu Æ Page 31.
Select and confirm the option shown.
For entering data, you are guided by the connected computer. However, depending on the configuration (consult your administrator), you have to enter your data in one of the following ways:
Input in en-bloc mode
0 ... 9 Enter data.
( Complete entry.
or
Confirm the option shown.
or Input in online mode
The connected computer processes your entries directly.
( Enter the code.
0 ... 9 Enter data.
Keypad dialing
Contact your network provider to find out which ISDN functions can be code-operated in your country.
Unify GmbH & Co. KG shall not be liable for damages/costs that may be incurred by fraudulent activities or remote operation (such as toll fraud).
Tel. data service
Entry complete
Page 95
More functions/services 95
Communicating with PC applications over a CSTA interface
If configured (consult your administrator), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for
example, via your phone display.
S Press the "Data I/O" key.
(Key programming Æ Page 69).
j Enter the three-digit ID for the application you wish to control.
+-0 ... 9e Use the relevant keys to communicate with the application.
Temporarily interrupting communication with the application
^ The phone rings. You accept the call.
T The "Data I/O" key flashes: Communication with the application was
automatically interrupted.
Resuming communication with the application
T Press the flashing "Data I/O" key. The LED lights up.
Ending communication with the application
Select and confirm the relevant CSTA message.
or
^ \ Lift the handset and replace it again.
Page 96
96 More functions/services
Controlling relays (only for HiPath 3000)
If this function has been configured (consult your administrator), you can use up to four relays to enable/disable different devices (such
as a door opener). Depending on how you program the relays, you can activate and deactivate them manually or configure them to activate and deactivate automatically (after timeout).
Select and confirm the option shown.
or
Select and confirm the option shown.
1 ... 4 Enter the relay.
Sensors (HiPath 33x0/35x0 only)
If configured (consult your administrator), sensors are able to recognize signals, call your phone and display an appropriate message on the screen.
Paging persons (not for U.S.)
If radio paging equipment (PSE) is connected to your system (consult your administrator), you can locate people via their pocket receivers.
Pocket receivers signal a call request to the person you want to page. This person can then answer the page at the nearest phone.
Paging persons
To ensure that you can be found, you must have enabled a ringing group
Æ Page 112, call forwarding Æ Page 40 or call forwarding-no answer (service
engineer) to the internal station number of your PSE. A call request is signaled automatically.
Answering the page from the nearest telephone
^ Lift the handset.
)59 Enter the code.
j Enter own station number.
Special features must be taken into consideration if your telephone operates with system networking via LAN
Æ Page 119!
Control Relay On
Control Relay Off
Page 97
Phonebooks 97
Phonebooks
Personal phonebook
The personal phonebook is restricted to 100 entries.
Creating a new contact
z
You can create contacts more conveniently via the web interface Æ Seite 134.
N Open the menu Æ Page 31.
Select and confirm to open the local phonebook.
Select and confirm the option shown.
j Fill in the three fields
•Last name
•First name
•Number
accordingly.
Select and confirm to save the phonebook entry.
Editing a contact
z
You can edit contacts more conveniently via the web interface Æ Seite 134.
N Open the menu Æ Page 31.
Select and confirm to open the local phonebook.
Select and confirm the relevant entry.
Select and confirm the option shown.
Select and confirm, for example the Last name field.
j Change and confirm .
Select and confirm the option shown.
Personal f
New contact ? f
Save & exit
l
Personal f
Niels, Bohr f
Details f
Last name f
Save & exit
l
Page 98
98 Phonebooks
Deleting a contact
z
You can delete contacts more conveniently via the web interface Æ Seite 134.
N Open the menu Æ Page 31.
Select and confirm to open the local phonebook.
Select and confirm the relevant entry.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm to cancel the process.
Deleting all contacts
z
You can delete contacts more conveniently via the web interface Æ Seite 134.
N Open the menu Æ Page 31.
Select and confirm to open the local phonebook.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm to cancel the process.
Personal f
Niels, Bohr f
Delete f
Delete? f
Cancel ? f
Personal f
Delete all ? f
Delete all entries ? f
Cancel ? f
Page 99
Phonebooks 99
Searching for a contact
N Open the menu Æ Page 31.
Select and confirm to open the local phonebook.
The last entry used is displayed.
j Enter the first letter of the name you are searching for, e.g. K.
The first name found with the initial letter K is displayed after a short time. If you are looking for a name that begins with Kr, also enter the second letter in the search field:
The first name with the initial letters Kr is displayed.
You can also browse the phonebook with the navigation keys until you reach the required party
Æ Seite 17.
Personal f
Merkel, Angela f
U
JL5(Abc)
K
Kirsch, Erika f
UK(5)
p q s7ß(abc)
r
Kramer, Elisabeth f
Page 100
100 Phonebooks
Corporate directory
The corporate directory is an LDAP database. You can search the database for contact entries if you can access this database over your network and your access was correctly configured by your administrator.
You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for
example job title or address.
Searching for a contact
N Open the menu Æ Page 31.
Select and confirm to open the company-wide "Corporate" directory.
Select and confirm the option shown.
The following 11 search fields can be used:
•Last name
•First name
•Office 1
•Office 2
• Mobile
•Home
•Company
• Address 1
• Address 2
• Professional role
•E-mail
Select and confirm the required search field (e.g. "Last name").
j Enter a search text. If you for example only enter the first letter of the last name,
all entries with this initial letter are displayed.
Select and confirm when you have completed one or more search fields. The search begins. If the entry you searched for is found, you can dial or view the entry details.
Corporate f Find f
Last name f
Find f
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