Unify OpenStage 20 T, OpenScape 4000/HiPath 4000 User Manual

OpenStage 20 T 
OpenScape 4000/HiPath 4000

User Guide

A31003-S2000-U102-12-7619

Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.

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Copyright © Unify Software and Solutions GmbH & Co. KG 03/2016
Munich/Germany

All rights reserved.

Reference No.: A31003-S2000-U102 -12-7619

The information provided in this document contains merely general descriptions or
characteristics of performance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provi de the respective chara cteristics shall onl y exist if expressly agreed in
the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and
Solutions GmbH & Co. KG. All other company, brand, product and service names are
trademarks or registered trademarks of their respective holders.

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



unify.com

Important Information 3

7

7

Important Information

Never open the telephone or a key module. Should you encounter any problems,
contact the responsible administrator.

Use only original accessories! The use of other accessories may be hazardous and
will render the warranty, extended manufacturer's liability and the CE marking in
valid.

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Trademarks

The compliance of the equipment according to EU directives is confirmed by the CE
mark. This Declaration of Conformity and, where applicable, other existing declara­tions of conformity as well as further information on regulations that restrict the usa­ge of substances or affect the declaration of substances used in products can be
found in the Unify Expert WIKI at 
http://wiki.unify.com under the section “Declarations of Conformity”.

All electrical and electronic products should be disposed of separately from the mu­nicipal waste stream via designated collection facilities appointed by the government
or the local authorities.

Proper disposal and separate collection of your old appliance will help prevent po­tential damage to the environment and human health. It is a prerequisite for reuse
and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product
or your sales representative.

The statements quoted above are only fully valid for equipment which is installed
and sold in the countries of the European Union and is covered by the European Di
rective 2002/96/EC. Countries outside the European Union may impose other regu­lations regarding the disposal of electrical and electronic equipment.

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4 Trademarks

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature be­tween 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can con­siderably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments, such as bathrooms.

Product support on the internet

Information and support for our products can be found on the Internet at: 

http://www.unify.com.

Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:

http://wiki.unify.com.

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Contents 5

Contents

Important Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product support on the internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting to know your OpenStage phone . . . . . . . . . . . . . . . . . 10

OpenStage 20 T user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Star and hash key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Messages (callback requests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 17

Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Dialing in speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Redialing a number (last dialed number) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Redial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Redialing from the menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Redialing a number (saved number). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6 Contents

Overview of forwarding types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Fixed call forwarding (all calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Variable call forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Additional forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Storing a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Responding to a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Checking/deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Saving phone numbers for redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Saving the current phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Saving any phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accepting a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Picking up a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the second call feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Activating/deactivating second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Accepting a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Establishing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Adding a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Transferring a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Disconnecting conference participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Entering commands using tone dialing (DTMF suffix dialing). . . . . . . . . . . . . . . . . . . . . . . . . . 36

System-wide parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Manually parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

If you cannot reach a destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Busy override – joining a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

HiPath 4000 as an entrance telephone system (two-way intercom). . . . . . . . . . . . . . . . . . . . . . 39

System-wide speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Speaker call in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Announcement (broadcast) to all members of a line trunk group . . . . . . . . . . . . . . . . . . . . . 42

Using call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Automatically forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Delayed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Forwarding calls for other stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Saving a call forwarding destination for another phone and activating call forwarding . . . . . 44

Saving a call forwarding destination for fax/PC/busy station and activating call forwarding . 45

Displaying/deactivating call forwarding for another phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Displaying/deactivating call forwarding for fax/PC/busy station

Changing call forwarding for another station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Leaving/rejoining a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

s . . . . . . . . . . . . . . . . . . . . . . 47

Saving speed dial numbers and appointments . . . . . . . . . . . . 49

Central speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Speed dialing with extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Contents 7

Individual speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Appointments function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Dialing with call charge assignment. . . . . . . . . . . . . . . . . . . . . 52

Dialing with project assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Call duration display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Activating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Activating/deactivating "Speaker call protect" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Identifying anonymous callers (trace call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

More functions/services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using another telephone in the same way as your own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Logging on to another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Logging off from another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Moving with the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Logging the phone off from the current port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Log the phone on at the new location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjusting the ring volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjusting the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Room character for speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Setting the volume of the alert tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Testing functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Special parallel call (ONS) functions . . . . . . . . . . . . . . . . . . . . 62

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Responding to error messages on the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

8 General information

General information

About this manual

This document contains general descriptions of the technical options, which may not always be
available in individual cases. The respective features must therefore be individually defined in the
terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following
reasons:

• The function is not configured for you or your telephone. Please contact your system support

representative.

• Your communications platform does not feature this function. Please contact your Unify sales

partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage and all of its functions.
It contains important information on the safe and proper operation of your OpenStage phone.
These instructions should be strictly complied with to avoid operating errors and ensure optimum
use of your multifunctional telephone in the network.

These instructions should be read and followed by every person installing, operating or program­ming an OpenStage phone.

For your own protection, please read the section dealing with safety in detail. Follow the safe­ty instructions carefully in order to avoid endangering yourself or other persons and to pre­vent damage to the unit.

This user guide is structured in a user-friendly manner. This means you are guided step-by-step
through the operation of the OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains
quick and reliable explanations of frequently used functions.

Service

The Unify service department can only help you if you experience problems or defects with
the phone.
Should you have any questions regarding operation, your specialist retailer or network ad­ministrator will gladly help you.
For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your
country.



Intended use

The OpenStage phone was developed as a device for speech transmission and should be placed
on the desk or mounted on the wall. Any other use is regarded as unauthorized.

General information 9

Telephone type

The identification details (exact product designation and serial number) of your telephone can be
found on the nameplate on the underside of the base unit. Specific details concerning your com
munications platform can be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or
problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be

kept clear.
The optimum handsfree distance is 20 in. (50 cm).

• Proceed as follows to optimize display legibility:

– Turn the phone to tilt the display. This ensures you have a frontal view of the display while elim-

inating light reflexes.

– Adjust the contrast as required.

-

10 Getting to know your OpenStage phone

7

1

6

2

3

4

5

Getting to know your OpenStage phone

The following sections describe the most frequently used operating elements and the displays on
your OpenStage phone.

OpenStage 20 T user interface

1 You can make and receive calls as normal using the handset.

2 The display permits intuitive operation of the phone  Page 13.

The function keys allow you to call up the most frequently used functions during a call

3

(e.g.

Disconnect)  Page 11.

4 O mailbox key and N menu key.

Audio keys are also available, allowing you to optimally configure the audio features on your

5

telephone

6 The 3-way navigator is a convenient navigation tool  Page 12.

7 The keypad is provided for input of phone numbers/codes.

 Page 11.

OpenStage 20 T properties

Display type LCD, 24 x 2 characters

Full-duplex speakerphone function ;
Wall mounting ;

Getting to know your OpenStage phone 11

Keys

Function keys

Key Function when key is pressed

s End (disconnect) call  Page 19.
, Saved number redial (last number dialed)  Page 20.
r Button for fixed call forwarding (with red LED key)  Page 23.
p Activate/deactivate microphone (also for speakerphone mode)  Page 18.

Mailbox key and Menu key

Key Function when key is pressed

O Open mailbox (with red LED key)  Page 14.
N Open Program/Service menu (with red LED key)  Page 16.

Audio keys

Key Function when key is pressed

- Set volume lower and contrast brighter  Page 59.
n Turn loudspeaker on/off (with red LED key)  Page 18.
+ Set volume louder and contrast darker  Page 59.

Star and hash key

Key Function when key is pressed

) Turn ringtone on/off  Page 60.
( Turn phone lock on/off  Page 53.

12 Getting to know your OpenStage phone

3-way navigator

Remove the protective film from the ring around the 3-way navigator before using the phone.

With this control, you can manage most of your phone’s functions, as well as its displays.

Operation Functions when key is pressed

In idle mode:

Press the $ key.

Press the % key.

• Open the idle menu  Page 13

In lists and menus:

• Scroll down

In idle mode:

• Open the idle menu  Page 13

In lists and menus:

• Scroll up

Press the i key.

Entry selected:

• Perform action

Getting to know your OpenStage phone 13

220870 f

Time

Date

Open the idle menu

Own phone number

10:29 WE . . :

05 08.07

Display

Your OpenStage 20 T comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and
contrast to suit your needs

Idle mode

If there are no calls taking place or settings being made, your OpenStage 20 T is in idle mode.

Example:

Idle menu

 Page 59.

When in idle mode, press a key on the 3-way navigator  Page 12 to display the idle menu. You
can call up various functions here. Entries may vary.

The idle menu may contain the following entries:

• Unanswered calls?

• Incoming calls?

• Outgoing calls?

• Deact call forwarding?

• Act. FWD-FIXED?

1

1

1

2

3

• Act. FWD-VAR-ALL-BOTH?

• Display callbacks?

4

• Direct call pickup?

• Program/Service?

1. This appears as an option if entries are available.

2. This appears as an option if fixed or variable call forwarding is activated.

3. This appears as an option if a phone number is saved for fixed call forwarding.

4. This appears as an option if a callback is saved.

14 Getting to know your OpenStage phone

WE . . : 16:25 f

10168 PETER Call N

Date

Time

Caller ID

Function menu

Type of message

05.08

Mailbox

Depending on your communication platform and its configuration (contact your administrator), you
can use the mailbox key to access messages from services such as
The following messages are saved:

• Callback requests

•Voicemail

Messages (callback requests)

New messages, or messages that have not yet been processed are signaled as follows:

• O The key LED lights up.

• When the handset is lifted and the speaker key pressed, you hear an acoustic announcement

(announcement text).

These announcements remain active until all messages have been viewed or deleted.

Accessing the menu: Press the mailbox key O. The newest entry is displayed.

Example:

HiPath Xpressions.

For a description of how to edit the entries  Page 27.

Voicemail

Press the mailbox key O.

If your system is appropriately configured, you can call the voice mailbox directly and immediately
play back the stored messages.

New voicemails that have not been played back fully cannot be deleted. To mark a message
as "played back", jump with

66 to the end of the message.

Getting to know your OpenStage phone 15

Busy 21.02. 16:25 f

10168 PETER

Date

Telephone status dur­ing a call attempt

Time

Caller ID

Function menu

Call log

Calls to your phone and numbers dialed from your phone are recorded chronologically in the call
log, sorted, and divided into the following lists:

• Unanswered calls

• Incoming calls

• Outgoing calls

Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming
calls in chronological order. Each call is assigned a time stamp. The most recent entry in the list
that has not yet been retrieved is displayed first. In the case of calls from the same caller, only the
time stamp is updated.

Every list that contains at least one entry is automatically offered  Page 13 in the idle menu

 Page 30.

Callers with suppressed numbers cannot be saved in the call log.

Information is displayed regarding the caller and the time at which the call was placed.

Example:

For a description of how to edit the call logs  Page 30.

16 Getting to know your OpenStage phone

Destinations? f

Program/Service:

Menu title

Further entries are available

Menu option

Program/Service menu

Use the N menu key to reach the Program/Service menu for your communication system.

The menu key LED remains red as long as you are in this menu.

Example:

The menu structure comprises several levels. The first line in this structure shows the menu cur­rently selected while the second line shows an option from this menu.

Accessing the menu

There are two ways to open the Program/Service menu on your communication system:

1. Press the menu key N, use the $ or % keys to select an option and confirm with i.

2. In idle mode, press

$ or % and select a menu option from the idle menu  Page 13.

Basic functions 17

Basic functions

Please read the introductory chapter "Getting to know your OpenStage
phone"
here on your phone.

Answering a call

An incoming call will cancel any ongoing telephone setting operations.

Answering a call via the handset

The phone is ringing. The caller is displayed.

^ Lift the handset.

if nec. + or - Set the call volume.

 Page 10 carefully before performing any of the steps described

Answering a call via the loudspeaker (speakerphone mode)

The phone is ringing. The caller is displayed.

n Press the key shown. The key LED lights up.

The speakerphone function is activated.

if nec. + or - Set the call volume.

Suggestions for using speakerphone mode:

• Tell the other party that speakerphone mode is active.

• Adjust the call volume while speakerphone mode is active.

• The ideal distance between the user and the phone in speakerphone mode is
50 cm.

18 Basic functions

Switching to speakerphone mode

People present in the room can participate in your call.

Prerequisite: You are conducting a call via the handset.

n ] Hold down the key and replace the handset. Then release the key and proceed

with your call.

if nec. + or - Set the call volume.

U.S. mode

If your communication system is set to U.S. mode (contact your administrator),
you do not have to hold down the speaker key when replacing the handset when
switching to speakerphone mode.

n Press the key shown.

] Replace the handset. Proceed with your call.

if nec. + or - Set the call volume.

Switching to the handset

Prerequisite: You are conducting a call in speakerphone mode.

^ Lift the handset.

n The key shown goes out.

Open listening

People present in the room can silently monitor your call.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown.

Deactivating

n Press the lit key.

Turning the microphone on and off

To prevent the other party from listening in while you consult with someone in
your office, you can temporarily switch off the handset microphone or the hands
free microphone.

Prerequisite: You are conducting a call.

-

Basic functions 19

Deactivating the microphone

p Press the key shown.

Activating the microphone

p Press the lit key.

Ending a call

s Press the key shown.

or

n Press the lit key.

or

\ Replace the handset.

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The connection is set up as soon as your input in complete.

Dialing in speakerphone mode

j Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The party you are calling answers via loudspeaker.

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

20 Basic functions

Last number redial? f

Saved number redial? f

Redialing a number (last dialed number)

The last phone number dialed on your telephone is automatically dialed.

Redial key

, Press the key shown.

n The key lights up. Speakerphone mode.

or

^ Lift the handset.

Redialing from the menu

^ Lift the handset.

or

n Press the key shown.

Confirm the option shown.

Redialing a number (saved number)

Prerequisite: You have saved a phone number Page 28.

^ Lift the handset.

or

n Press the key shown.

Select and confirm the option shown.

The saved phone number is dialed.

Basic functions 21

Consultation? f

Release and return? f

Toggle? f

Release and return? f

Conference? f

Calling a second party (consultation)

You can call a second party while a call is in progress. The connection to the first
party is placed on hold.

Prerequisite: You are conducting a call.

Confirm the option shown.

j Enter and confirm the second party’s phone number.

Ending a consultation call

Confirm the option shown.

The consultation call is disconnected. The call with the first party is resumed.

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call.

Select and confirm the option shown.
You are switched to the party on hold.

Ending an alternate operation

Select and confirm the option shown.
The active call is disconnected and the held call is restored.

Combine the calling parties into a three-party conference

Select and confirm the option shown.

Z An alert tone signals that a conference call has been established between all

three parties.

22 Basic functions

Consultation? f

Start transfer? f

Transferring a call

If your call partner wishes to speak to one of your colleagues, you can transfer
the call.

Transferring with announcement

Select and confirm the option shown.

j Enter and confirm the required party’s phone number. Announce the call partner.

\ Replace the handset.

Your call partner is now connected to the party to whom they wish to speak.

Transferring without announcement

Select and confirm the option shown.

j Enter and confirm the required party’s phone number.

\ Replace the handset.

If no call is set up between the other two parties within 40 seconds, you
are called again. You are reconnected with the first party.

Call forwarding

If your belongs to an ONS group (parallel call  Page 62), please note the
following:

Call forwarding can be configured on any phone in the ONS group and will
then apply to all phones in that ONS group.
Call forwarding between two phones in an ONS group is not possible.

Overview of forwarding types

You can configure different call forwarding settings for your station.

FWD-VAR-ALL-BOTH on All calls are forwarded to the saved

phone number, the phone number is de
leted after deactivation.

FWD-FIXED on All calls are forwarded, the saved phone

number is not deleted after deactivation.

FWD-VAR-ALL-INT on Only internal calls are forwarded.
FWD-VAR-ALL-EXT on Only external calls are forwarded.
FWD-VAR-BUSY-BOTH on If your station is busy, all calls are for-

warded.

FWD-VAR-RNA-BOTH on If you do not answer a call, all calls are

forwarded

FWD-VAR-BZ/NA-BTH on If your station is busy or you do not an-

swer a call, all calls are forwarded after a
certain length of time

1 This duration is defined by your administrator.



1

after a certain length of time.

[1]

.

-

Basic functions 23

Destinations? f

Call forwarding? f

Next forwarding type? f

Enter destination: f

Save? f

Act. FWD-FIXED? f

Deact call forwarding? f

Apart from "Forwarding for intnl" and "Forwarding for extnl", the forwarding types
are mutually exclusive. You can set and activate one forwarding destination for
each of the two exceptions.

Fixed call forwarding (all calls)

If you have programmed a destination for fixed call forwarding, forwarding can
always be activated and deactivated using the key
warding destination remains unchanged until you reprogram or delete it.

Configuring/modifying a fixed forwarding destination

N Open the Program/Service menu  Page 16.

Confirm the option shown.

Confirm the option shown. "Variable call forw." is displayed.

Confirm the option shown. "Fixed call forw." is displayed.

If you have already programmed call forwarding, the call forwarding destination
is displayed.

Select and confirm the option shown.

r. The programmed for-

j Enter the phone number of the call forwarding destination. If you have already

saved a destination, it is deleted.

Confirm, when the phone number is complete.

Fixed call forwarding is saved and activated.

Activating fixed call forwarding

Prerequisite: A fixed call forwarding destination is saved  Page 23.

r Press the key shown. The key LED lights up.

or

$ Open the idle menu  Page 13.

Select and confirm the option shown.

Deactivating fixed call forwarding

r Press the lit key. The LED key goes out.

or

$ Open the idle menu  Page 13.

Select and confirm the option shown.

Fixed call forwarding is deactivated. The destination number is retained.

24 Basic functions

Destinations? f

Call forwarding? f

Next forwarding type? f

Delete? f

Act. FWD-VAR-ALL-BOTH? f

Destinations? f

Call forwarding? f

Enter destination: f

Save? f

Deact call forwarding? f

Deleting a fixed call forwarding destination

You can delete the destination for fixed call forwarding.

N Open the Program/Service menu  Page 16.

Confirm the option shown.

Confirm the option shown.

Confirm the option shown. "Fixed call forwarding" and the forwarding destination
are displayed.

Select and confirm the option shown.

The forwarding destination is deleted. If fixed call forwarding was activated, it is
now deactivated. The

r key is deactivated.

Variable call forwarding (all calls)

In the case of variable call forwarding, programming a forwarding destination ac­tivates call forwarding for all calls. If call forwarding is deactivated, the forward­ing destination is deleted at the same time.

Configuring and activating variable call forwarding

Open the idle menu  Page 13.

Select and confirm the option shown.

or

N Open the Program/Service menu  Page 16.

Confirm the option shown.

Confirm the option shown.

"Variable call forw." is displayed.

Select and confirm the option shown.

j Enter the call forwarding destination number.

Confirm, when the phone number is complete.

Call forwarding is saved and activated.

If you enter a cross-system number, you must complete your entry by

pressing (.

Deactivating variable call forwarding

r Press the lit key. The LED goes out.

or

$ Open the idle menu  Page 13.

Select and confirm the option shown.

Call forwarding is deactivated. The destination number is deleted.

Basic functions 25

Destinations? f

Call forwarding? f

Next forwarding type? f

FWD-VAR-ALL-INT off

Enter destination: f

Save? f

Deact call forwarding? f

Additional forwarding types

This description applies for the following forwarding types:

• Forwarding for intnl

• Forwarding for extnl

• Forwarding on busy

• Call forward. no reply

• Forwarding on busy/after timeout

Programming a forwarding destination activates call forwarding. If call forward­ing is deactivated, the forwarding destination is deleted at the same time.

Configuring and activating call forwarding

N Open the Program/Service menu  Page 16.

Confirm the option shown.

Confirm the option shown.

Variable call forwarding is offered first.

Confirm until the required forwarding type  Page 22 is shown in the first line.

Example:

Forwarding type with status.

Select and confirm the option shown.

j Enter the call forwarding destination number.

Confirm, when the phone number is complete.

Deactivating variable call forwarding

For "Call forwarding for internal" and "Call forwarding for external":

r Press the lit key. The LED goes out.

For all other forwarding types:

$ Open the idle menu  Page 13.

Select and confirm the option shown.

Call forwarding is deactivated and the destination number is deleted.

Call forwarding can also be preconfigured in the system  Page 43.

26 Basic functions

Forwarding to
220870 PETER

f

Call forwarding is on

f

Callback? f

Displays

In idle mode ( Page 13), the following signals remind you that call forwarding
is activated:

Fixed/variable call forwarding

r The key LED lights up.

Phone number of the forwarding destination

Call forwarding for internal/external

r The key LED lights up.

There is no display message for the call forwarding types "Busy", "No an­swer" and "Busy/no answer". The LED key does not light up.

Using callback

If your belongs to an ONS group (parallel call  Page 62), please note the
following:

Callback on busy is only signaled on the busy phone, not in the whol e ONS
group.



Callback on no reply is entered in the mailbox ( Page 14) on all internal
system phones in an ONS group.

Storing a callback

Prerequisite: The internal station called is busy or nobody answers.

Confirm the option shown.

If the called party was busy, the callback is automatic.

If the called party did not answer, a message is left in the called party’s
mailbox.

Accepting a callback

Prerequisite: The internal station called was busy. You have saved a callback
request.

Z Your telephone rings.

^ Lift the handset. You hear a ring tone.

or

n Press the key shown. You hear a ring tone.

If the party has activated call forwarding ( Page 22), you will receive the
callback from the call forwarding destination.

Basic functions 27

Cancel callback?

Next entry? f

Output? f

Display callbacks? f

Next callback? f

Delete? f

Cancel? f

Cancel call backs

Confirm the option shown.

or Do not answer the call. After ringing four times, the callback is canceled.

Responding to a callback request

Prerequisite: You have received at least one callback request  Page 14.

O Press the key shown.

Information regarding the caller is displayed  Page 14.

Select and confirm until the required entry is displayed.

Select and confirm the option shown.

The party is called and the entry deleted from the list.

Checking/deleting a saved callback

Prerequisite: You have saved a callback  Page 26.

$ Open the idle menu  Page 13.

Select and confirm the option shown.
The newest entry is displayed first.

Select and confirm to display additional entries.

Deleting a displayed entry

Select and confirm the option shown.

Ending retrieval

N Press the key shown.

or

Select and confirm the option shown.

28 Basic functions

Save number? f

Destinations? f

Saved number redial? f

New entry? f

Save? f

Saving phone numbers for redial

This phone number is saved under the idle menu entry "Saved number re­dial?", and overwrites previously saved phone numbers. Dial the saved
phone number from the idle menu

Saving the current phone number

Prerequisite: You are conducting a call. The other party’s phone number is dis­played.

Select and confirm the option shown.

Saving any phone number

Prerequisite: Your phone is in idle mode  Page 13.

N Open the Program/Service menu  Page 16.

 Page 20.

Confirm the option shown.

Select and confirm the option shown.

Confirm the option shown.

j Enter the station number.

Confirm the option shown.

Enhanced phone functions 29

Direct call pickup? f

Enhanced phone functions

Answering calls

Accepting a specific call

You hear another telephone ring and recognize the number, or a colleague re­quests that you pick up calls for a specific phone.

^ Lift the handset.

Select and confirm the option shown.

j Enter the phone number of the phone from which you wish to pick up calls. In

this way you can accept the call.

Displaying the called extension

If the number of the phone in a call pickup group, for which you wish to pick up
a call, is not displayed (the default display for call pickup groups is deactivated),
you can lift the handset and enter the code for "Display on request". Contact your
administrator for this code.

^ Lift the handset.

j Enter the system code for "Display on request" (contact the administrator if nec-

essary).

The phone number is displayed once you have entered the code.

Picking up a call in a hunt group

If configured, you can also be reached using a hunt group phone number.

Z Your telephone rings.

^ Lift the handset.

Using the speakerphone

A colleague addresses you directly over the loudspeaker with a speaker call.
Speakerphone mode and open listening are automatically activated.

n The speaker key lights up. 

Answering via speakerphone mode is immediately possible.

or

^ Lift the handset and answer the call.

Placing a speaker call to a colleague  Page 40.

30 Enhanced phone functions

Unanswered calls? f

Incoming calls? f

Outgoing calls? f

Output? f

Next call? f

Delete? f

Return? f

Making calls

Dialing a phone number from a list

Information on the features of the call log as well as a display example for an
entry is provided on

If your belongs to an ONS group (parallel call  Page 62), please note the
following:

A call log is maintained for all phones in an ONS group. The call log can
be viewed by any internal member of the ONS group with a system tele
phone.

$ Open the idle menu  Page 13.

Select and confirm the option shown.

or

Select and confirm the option shown.

or

 Page 15.

-

Select and confirm the option shown.

The latest entry in the relevant list is shown, see the example on  Page 15.

Dialing a phone number from a list

Select and confirm the option shown.

The relevant party is called.

Displaying additional calls in a list

Select and confirm the option shown.

Removing an entry from a list

Select and confirm the option shown.

Ending retrieval

Select and confirm the option shown.

or

N Press the key shown.

Enhanced phone functions 31

Use speed dialing? f

Use speed dialing?

Feature settings? f

Camp-on? f

Activate? f

Deactivate? f

Using speed dialing

This function must be configured by your administrator.

Speed dial numbers may contain command or access code sequences and may
be linked to other speed dial numbers

Making calls using central speed dial numbers

Prerequisite: You know the central speed dial numbers  Page 49.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

j Enter the speed dial number.

The connection is immediately established.

Dialing using individual speed dial numbers

Prerequisite: You have configured individual speed dial numbers  Page 50.

 Page 49.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

0 ... 9 Press the configured speed dial key.

The connection is immediately established.

During a call

Using the second call feature

You can specify whether you wish to accept a second call (call waiting) during a
call.

If your belongs to an ONS group (parallel call  Page 62), please note the
following:

In addition to an alert tone on the busy phone, the second call is signaled
with a ring tone on the other phones in the ONS group.

Activating/deactivating second call

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.

Select and confirm the option shown.

or

Select and confirm the option shown.

32 Enhanced phone functions

Answer camp-on? f

Accepting a second call

Prerequisite: You are conducting a call and the "Camp/Overide" function is ac­tivated.

Z A second call is signaled via the call waiting tone. The caller hears the ring tone

as if you were free.

Select and confirm the option shown.

[ You can talk to the second party.

The connection to the first party is on hold.

Ending the second call and resuming the first one

s Press the key shown.

or \^ Replace the handset and lift it once more.

System-supported conference

You can include up to eight internal and external parties in a system-supported
conference. Parties with system phones can perform/use all of the functions list
ed below at the same time. ISDN phones and external parties are passive par­ticipants – they can only be included in the current conference.

You can include parties and conferences from a remote system in your confer­ence. The remote parties can establish and extend their own conference. Par­ties in this conference are included in your current conference. However, they
cannot perform/use the functions listed below.

The following functions are supported for all conference participants with system
phones:

• Establishing a conference by calling a party, receiving a call, conducting a con­sultation call or receiving a second call

• Accepting a second call and including the caller in the conference

• Toggling between the conference and a consultation call or second call

• Conducting a consultation call during a conference and connecting it to the
conference

• Connecting conference participants from two independent conferences via a
remote network

• Obtaining an overview of all conference participants

• Transferring a conference to a new party

The functions listed can be performed by all conference participants simulta­neously.

-

Enhanced phone functions 33

Start conference? f

Conference? f

Conf. 1-2-3
Add to conference?

f

Consultation? f

Conference? f

Answer camp-on? f

Conference? f

Establishing a conference

Initiating a conference from a single call

[ You are conducting a call.

Select and confirm the option shown.

j Call the second party.

Inform this party that you are initiating a conference.

Confirm the option shown.
The following message is displayed: "1 is your position"

This message is then displayed.

Establishing a conference from a consultation call

You are connected to a party and call a second party.

Select and confirm the option shown.

j Call the second party.

Inform this party that you are initiating a conference.

Select and confirm the option shown.
The following message is displayed: "1 is your position".

Establishing a conference from a second call

Prerequisite: You are conducting a call and receive a second call  Page 32.

Z

[ You are immediately connected to the second caller. The other party is placed

An alert tone is audible.

Select and confirm the option shown.

on hold.

Select and confirm the option shown.
The following message is displayed: "1 is your position".
All parties are connected to a single conference.

34 Enhanced phone functions

Add to conference? f

Conference? f

Return to conference? f

Consultation? f

Conference? f

Toggle? f

Return to conference? f

Adding a party

Any party in a system conference can extend the conference by

• calling a specific party and connecting them,

• connecting a party from a consultation call to the conference, or

• accepting a second call and connecting the caller to the conference.

Calling a specific party and connecting them

You intend calling another party and connecting them to the conference.

Select and confirm the option shown.

j Call the new party. 

Inform this party that you are initiating a conference.

Select and confirm the option shown.
The party is connected to the conference.

If the new party does not answer

Select and confirm the option shown.

Extending a conference by adding a consultation call

During the conference, you wish to hold a consultation call.

Select and confirm the option shown.

j Call a party. Hold the consultation call.

Select and confirm to connect the party from the consultation call to the confer­ence.

or

Toggle between the conference and the consultation call.

or

Select and confirm to end the consultation call and return to the conference.

Enhanced phone functions 35

Answer camp-on? f

Conference? f

Consultation? f

Add to conference? f

Transfer conference? f

Accepting a second call and connecting it to the conference

If you receive a second call during the conference  Page 31, you can connect
this party to the conference.

Prerequisite: You are conducting a call in a conference and receive a second
call.

Z An alert tone is audible.

Select and confirm the option shown.

[ You are immediately connected to the second caller. The conference partici-

pants are placed on hold.

Select and confirm to connect the second call to the conference.

Transferring a conference

Each party can transfer the conference to a third party whom they have called
via a consultation call or via the "Add to conference?" function. This party is not
a participant in the conference at this point. The conference cannot be trans
ferred to a second call.

-

Prerequisite: You are in a conference.

Select and confirm the option shown. The conference participants are placed on
hold.

j Call a party.

or

Select and confirm the option shown.

j Call a party and announce the transfer.

Select and confirm the option shown.
You have left the conference.

\ Replace the handset.

36 Enhanced phone functions

View members? f

220870 Coco 1

Next conference party? f

Stop viewing? f

Release party? f

Remove last party? f

More features? f

DTMF suffix dialing? f

Disconnecting conference participants

You are connected to a conference and wish to disconnect one of the partici­pants.

Select and confirm the option shown.

The phone number and, if necessary, the name of the conference participant
with the first status number, is displayed in the first display line.

Confirm to show the next participant.

or

Select and confirm to exit the display.

or

Select and confirm to disconnect the current participant from the conference. If
the conference only included three parties, it is now closed.

Disconnecting the last participant

You would like to disconnect the last participant who joined the conference.

Select and confirm the option shown. The last participant who joined the confer­ence is disconnected. If the conference only included three parties, it is now
closed.

Entering commands using tone dialing (DTMF suffix dialing)

After dialing a phone number you can set tone dialing. This allows you to use
command entries to control Dualtone Multi-Frequency (DTMF) devices, such as
answering machines or attendant systems.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.

You can now enter commands using the keys 0 - 9, the asterisk key, and the
pound key.

Ending the call also deactivates DTMF suffix dialing.

Depending on your system configuration, "DTMF suffix dialing?" may ap­pear in the display once you have finished entering the number. You can
then enter commands immediately after dialing the phone number.

Enhanced phone functions 37

Park to station? f

Return to held call? f

System-wide parking

On HiPath 4000 systems, you can park up to ten internal and/or external calls
and retrieve them on another phone.

There are two options for parking a call:

• Automatic park

• Manual park

You cannot park calls if:

• All park positions are busy

• The park position you wish to use is busy

• The station is an attendant console

• The call is a consultation call

• The call is in a conference

Manually parking a call

You can manually park a call in a free park position from your phone, and retrieve
it on your phone or another phone. You can also perform this function on non­display phones.

Call park

Select and confirm the option shown.

j Enter the destination number.

The call is now parked.

\ Replace the handset.

If "Park" is not available, you will receive acoustic and also visual notification.

Confirm and continue the call.

or

\ Replace the handset. You will receive a recall for the call on hold.

Retrieving a parked call

^ Lift the handset.

or

n Press the key and enter speakerphone mode.

38 Enhanced phone functions

Camp-on? f

Override? f

If you cannot reach a destination ...

Call waiting (camp-on)

Prerequisite: An internal station is busy. You would still like to reach your col­league.

Select, confirm and briefly wait.

Z Your colleague hears a warning tone during the call. If their phone has a display,

your name and phone number is displayed.

To camp on, you must have received the correct authorization.

Camp on is not possible if the called party has do-not-disturb activated.

Busy override – joining a call in progress

Prerequisite: An internal station is busy. It is important that you reach this col­league.

Select, confirm and briefly wait.

Z Your colleague and their call partner hear a warning tone.

You can now start talking.

To override a call, you must have received the correct authorization.

Call override is not possible if the called party has station override security
activated.

Enhanced phone functions 39

HiPath 4000 as an entrance telephone system (two-way intercom)

You can place a speaker call to an internal party on HiPath 4000 using the loud­speaker on their telephone to establish a connection. You can initiate a speaker
call from a consultation call. The following functions are available:

• System-wide speaker call

– to a variable destination
– to a fixed destination

• Speaker call in a group

– to a variable destination
– to a fixed destination

• Two-way intercom in a group

– to a variable destination
– to a fixed destination

• Announcement to all members of a line trunk group

You can cancel the speaker call or the announcement by replacing the handset
or, during a consultation call, by retrieving the call on hold.

Please ensure for all functions that "Speaker call protect" is deactivated on
the relevant phones

 Page 55.

If a speaker call is placed to a party and "Speaker call protect" is activated
on their phone, the speaker call is ignored and a normal call is established.

40 Enhanced phone functions

System-wide speaker call

You can place a speaker call from your phone to any internal party with a tele­phone equipped with speakerphone mode or a loudspeaker.

Speaker call to a variable destination

The destination party is contacted via their internal phone number.

^ Lift the handset.

or

n Press the key and enter speakerphone mode.

j Enter the system code for "Speaker call-one-way" (contact the administrator if

necessary).

j Enter the internal number of the party.

A connection is immediately established to this destination station’s loudspeaker
if

• the station is not busy

• the handset has not been lifted

• "Speaker call protect" is not activated

Z The caller hears a confirmation tone when the connection is established and

they are free to start speaking.

^ The called party can accept the connection by lifting the handset.

n When the called party presses the speaker key, the connection is lost.

The same number of speaker calls and normal connections is possible.

Enhanced phone functions 41

Speaker call in a group

You can also establish a normal connection within a group or team (with team
call = speed dial numbers 0-9 or 00-99 for team members) via a speaker call.
The speaker call is then initiated by a group telephone.

The "COM group speaker call" function is line-independent – all phones
can call each other via a speaker call.

Speaker call to a variable destination

^ Lift the handset.

or

n Press the key and enter speakerphone mode.

j Enter the system code for "COM group speaker call" (contact the administrator

if necessary).

j Enter the speed dial number for the corresponding group member.

A connection is immediately established to this destination station’s loudspeaker
if

• the station is not busy

• the handset has not been lifted

• "Do not disturb" is not activated

^ The called party accepts the DSS call by lifting the handset.

n When the called party presses the speaker key, the connection is lost.

Two-way intercom to a variable destination

When using the two-way intercom in a group, the loudspeaker and the micro­phone of the destination phone are automatically switched on.

^ Lift the handset.

or

n Press the key and enter speakerphone mode.

j Enter the system code for "Speaker call-two-way" (contact the administrator if

necessary).

j Enter the speed dial number for the corresponding group member.

np The loudspeaker and microphone of the destination phone are automatically

switched on.

42 Enhanced phone functions

Announcement (broadcast) to all members of a line trunk group

You can use this function to send an announcement to all members (10 - 40) of
a line trunk group.

Z Once you have activated the group call, you will hear a confirmation tone. You

can then begin the announcement.

^ Lift the handset.

or

n Press the key and enter speakerphone mode.

j Enter the system code for "Speaker call-1-way bcst" (contact the administrator

if necessary).

j Enter the internal phone number of a group member.
Z The loudspeakers on all group phones are automatically switched on and you

will hear a confirmation tone. You can begin the announcement.

\ You end the announcement by replacing the handset.
^ If a group member lifts their handset, they are connected to you and the an-

nouncement is ended.

n If a group member presses the speaker key for the announcement, they are dis-

connected from the announcement. If the last remaining member of the group
presses the speaker key, the announcement ends.

Enhanced phone functions 43

Using call forwarding

Please note the description for programming call forwarding  Page 22.

Automatically forwarding calls

The administrator can configure different call forwarding settings in the system
for internal and external calls and activate these settings for your station. The
following calls may be forwarded

• All calls without restriction

• Calls on busy

• Calls on no reply

Forwarding for all calls without restriction should only be configure if the station
is only used for outgoing calls (e.g.

If you have configured fixed or variable forwarding and the manual forwarding
destinations are not reachable (e.g.
system forwarding destinations.

in an elevator).

busy), calls are automatically forwarded to

Delayed call forwarding

This function is configured by the administrator for the system.

Prerequisite: The second call feature must be activated  Page 31.

If you have activated "Call forwarding busy/no reply" or "Call forwarding no re­ply" ( Page 22), you will hear a call waiting tone when a second call is received
and the caller information will appear in your display. You then have the option
of accepting this call before call forwarding is activated (e.g.
for an urgent call).

The caller hears the ring tone and is only forwarded to another station onc e a s e t
time has elapsed.

if you are waiting

44 Enhanced phone functions

Destinations? f

Forwarding station No.? f

Variable call forw.? f

Completed? f

Completed? f

Save? f

Forwarding calls for other stations

You can save, activate, display and deactivate call forwarding for another phone,
fax or PC station from your own phone. You must have the PIN of the other sta
tion or have "Call forwarding for other stations" access rights. In both cases, the
administrator for your system will provide assistance.

Saving a call forwarding destination for another phone and activating call forwarding

N Open the Program/Service menu  Page 16.

Confirm the option shown.

Select and confirm the option shown.

Confirm the option shown.

j Enter the number of the other telephone.

-

Confirm the option shown.

j Enter the PIN

(only applicable if your station does not have "Call forwarding for other stations"
access rights).

Confirm the option shown.

j Enter the destination number.

Select and confirm the option shown.
Call forwarding is now active.

Enhanced phone functions 45

Destinations? f

Forwarding station No.? f

Completed? f

Completed? f

Save? f

Saving a call forwarding destination for fax/PC/busy station and activating call forwarding

N Open the Program/Service menu  Page 16.

Confirm the option shown.

Select and confirm the option shown.

j Enter the code for the call forwarding type you wish to set. Codes are assigned

by the administrator. You can enter the codes applicable to you in the table be
low:

Call forwarding for fax

Call forwarding for PC

Call forwarding on busy

j Enter the number of the other station.

Confirm the option shown.

-

j Enter the PIN

(only applicable if your station does not have "Call forwarding for other stations"
access rights).

Confirm the option shown.

j Enter the destination number.

Confirm the option shown.
Call forwarding is now active.

46 Enhanced phone functions

Feature settings? f

Forwarding station No.? f

Variable call forw.? f

Completed? f

Completed? f

Deactivate? f

Display? f

3428------------------------->8968

Displaying/deactivating call forwarding for another phone

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.

Confirm the option shown.

j Enter the number of the other telephone.

Confirm the option shown.

j Enter the PIN

(only applicable if your station does not have "Call forwarding for other stations"
access rights).

Confirm the option shown.

Deactivating

Confirm the option shown.

or Display

Select and confirm the option shown.

Sample display:

Calls for station 3428 are forwarded to station 8968.

Enhanced phone functions 47

Feature settings? f

Forwarding station No.? f

Completed? f

Completed? f

Deactivate? f

Display? f

Displaying/deactivating call forwarding for fax/PC/ busy stations

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.

j Enter the code for the call forwarding type you wish to set. Codes are assigned

by the administrator. You can enter the codes applicable to you in the table be
low:

Displaying call forwarding for fax

Displaying call forwarding for PC

Displaying call forwarding when busy

Deactivating call forwarding for fax

Deactivating call forwarding for PC

Deactivating call forwarding when busy

-

j Enter the number of the other station.

Confirm the option shown.

j Enter the PIN (only applicable if your station does not have "Call forwarding for

other stations" access rights).

Confirm the option shown.

Deactivating

Confirm the option shown.

or Checking

Select and confirm the option shown.

Changing call forwarding for another station

Proceed as for saving/activating call forwarding:
for another phone  Page 44,
for fax, PC or busy station  Page 45.

48 Enhanced phone functions

Feature settings? f

Join hunt group? f

Deactivate? f

Activate? f

Leaving/rejoining a hunt group

Prerequisite: A hunt group is configured for the team.

You can leave the hunt group at any time, for example, when you leave your
workstation. When you are present, you can join it again.

You can still be reached via your own phone number even when you are
not in the hunt group.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.

Confirm the option shown

or

confirm.

Saving speed dial numbers and appointments 49

Saving speed dial numbers and ap­pointments

Central speed dial numbers

Speed dial numbers are configured by your administrator.

Speed dial numbers are saved in the system.

Your administrator will provide you with the central speed dial directory,
for

example, in print form.

Making calls using speed dial numbers  Page 31.

Speed dialing with extensions

Speed dial numbers with sequences are configured by your administrator.

Functions and phone numbers, as well as additional access codes, can be
saved on a speed dial number.

As the number of characters for a speed dial entry is limited, you can link up to
ten speed dial numbers for longer sequences.

Example:

You want to lock your phone and simultaneously activate call forwarding when
you leave your office. These two actions can be saved as a sequence on a
speed dial number.

Another speed dial number can be saved to release the phone lock and deacti­vate call forwarding.

Making calls using speed dial numbers  Page 31.

50 Saving speed dial numbers and appointments

Destinations? f

Speed dial features? f

New entry? f

Save? f

Reminder? f

New reminder? f

Save? f

Reminder? f

Next reminder? f

Delete? f

Individual speed dial numbers

This function must be configured by your administrator.

You can program the keys 0 to 9 with ten frequently used phone num-

bers.

N Open the Program/Service menu  Page 16.

Confirm the option shown.

Select and confirm the option shown.

j Press the required speed-dial key. If the key is already in use, the programmed

phone number appears on the screen.

Confirm the option shown.

j Enter the station number.

Confirm the option shown.
Your entry is saved.

Making calls using speed dial numbers  Page 31.

Appointments function

You can configure your phone to call you to remind you about appointments. You
must save the required call times. You can do this for the next 24

Saving appointments

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.
The display indicates whether a reminder has already been saved.

For the first appointment: Confirm the option shown.
For additional appointments: Select and confirm the option shown.

j Enter a 3-digit or 4-digit time, such as 845 (= 8.45 a.m.) or 1500 (= 3.00 p.m.).

Confirm the option shown.

Deleting saved reminders

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.
A saved reminder is displayed.

hours.

Confirm, if you have multiple reminders saved.

Select and confirm the option shown.

N Press the key shown.

Saving speed dial numbers and appointments 51

Reminder :

Using timed reminders

Prerequisite: You have saved a reminder. The saved time arrives.
The phone is ringing.

^ Lift the handset. The appointment time is displayed.
\ Replace the handset.

If you do not lift the handset, the phone rings several more times and "Re­minder" is displayed before the reminder is deleted.

52 Dialing with call charge assignment

PIN / COS? f

PIN 1? f

PIN 2? f

Dialing with call charge assignment

You can assign external calls to certain projects.

Prerequisite: Project numbers (1 - 5) are configured for certain projects and
you have an account code (project code) for the project.

Dialing with project assignment

N Open the Program/Service menu  Page 16.

j Enter a service code between 61 (for project number 1) and 65 (for project num-

ber 5).

j Enter the PIN.

or

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Confirm the option shown.

if nec.

Select and confirm PIN2 to PIN5.

j Enter the external phone number.

Then make a call as usual  Page 17.

Project assignment is temporary. It is automatically switched off if you have
not used your phone, for

Call duration display

Call duration display is configured by the administrator. The display can show
either call duration or call charges. It can also be switched off.

The call duration appears in the first line of the display on the right as HH:MM:SS
and in 24-hour format. It is shown 10 seconds after the call starts.

The call charge display feature must be requested from the network operator
and configured by the administrator.

example, for five minutes.

Privacy/security 53

PIN / COS? f

Change COS? f

Privacy/security

Locking the telephone to prevent unauthorized use

You can prevent unauthorized parties from using your phone during your ab­sence.

Prerequisite: You have received a personal identification number (PIN) from
the administrator.

Locking the telephone to prevent unauthorized use

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.

or

( Hold down the key shown.

j Enter the PIN (code no.).

When the phone is locked, a special dial tone sounds when the handset is
lifted. Within the HiPath

Unlocking the phone

( Hold down the key shown.

j Enter the PIN (code no.).

i Confirm.

If your entry is correct, "Carried out" is displayed.

4000 system, users can make calls as normal.

54 Privacy/security

Feature settings? f

Do not disturb? f

Activate? f

Deactivate? f

Activating/deactivating "Do not disturb"

If you do not wish to take calls, you can activate do not disturb. Internal callers
hear the ring tone and the message "Do not disturb". External callers are redi
rected to the attendant console. The administrator can set forwarding destina­tions for do not disturb so that internal and external calls can be forwarded.

If your belongs to an ONS group (parallel call  Page 62), please note the
following:
Do not disturb can be activated/deactivated on any phone in the ONS
group - it then applies to all phones in that group.

Prerequisite: The administrator has activated do not disturb for all HiPath 4000
stations in your system.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown. The display shows whether do not disturb
is activated or deactivated.

Confirm the option shown.

-

or

confirm.

When you lift the handset, you will hear a tone reminding you that "Do not
disturb" is activated.
The attendant can bypass "Do not disturb" and reach you.
If the administrator have blocked "Do not disturb" generally for
HiPath

4000, the menu option "Do not disturb?" does not appear in the

Program/Service menu.



Privacy/security 55

Feature settings? f

Speaker call protect? f

Activate? f

Deactivate? f

More features? f

Display suppress. on? f

More features? f

Call tracing? f

Activating/deactivating "Speaker call protect"

You can block speaker calls to your phone. If a caller attempts to contact you via
a speaker call, the connection is established as a normal call.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown. The display shows whether "Speaker call
protect" is activated or deactivated.

Confirm the option shown.

or

confirm.

Caller ID suppression

Display suppression only applies to a subsequent call and is not saved in the
case of saved number redial

 Page 20.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Confirm the option shown. You will hear the dial tone.

j Enter the number of the party you wish to call. If the called party accepts the call,

your number is not displayed.

Identifying anonymous callers (trace call)

This function must be configured by your administrator.

You can identify malicious external callers. You can record the caller’s phone
number during a call or up to 30
hang up.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

seconds after a call. In this case, you should not

Select and confirm the option shown.

If the trace is successful, the transmitted data is stored by your network op­erator. Contact your administrator.

56 More functions/services

PIN / COS? f

PIN 1? f

More functions/services

Using another telephone in the same way as your own

You can log on to another phone in the HiPath 4000 system using your personal
identification number (PIN). This also applies to telephones in networked
HiPath

4000 systems, for example, at other company sites). On another phone,

you can

• make calls using cost center assignment,

• make calls using project assignment,

• query your mailbox,

• use a number saved on your phone for saved number redial,

• enter appointments

With an internal PIN you can forward calls for you to other phones at your loca­tion ("follow me" call forwarding).

Logging on to another phone

Prerequisite: You have received a PIN from your administrator. Within your own
HiPath

4000 system, you will need an internal PIN. For other HiPath 4000 sys-

tems in the network, you will need a network-wide PIN.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.
If you have several PINs and wish to use a different one, select the other PIN.

j At the display "Enter station no:" or "Enter ID", you are prompted to enter your

PIN.

In your local HiPath 4000 system:

j Enter your internal PIN.

or In your local system and other HiPath 4000 systems in the net-

work:

j Enter the two-digit node ID of your local HiPath 4000 system (ask the adminis-

trator).

j ( Enter your own phone number and press the pound key.
j ( Enter the network-wide PIN and press the pound key.

More functions/services 57

Call forw. - follow me? f

Save? f

PIN / COS? f

Deactivate PIN? f

Making a call after successful logon

You will hear the dial tone. "Please dial" appears in the display.

n Press the key shown.

or

j Enter a phone number immediately.

Setting up "follow me" call forwarding following successful identifi­cation

Select and confirm the option shown.

Select and confirm the option shown.

Call forwarding is now active.

Logging off from another phone

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the option shown.

You are automatically logged off if the other phone remains unused for
several minutes.

58 Moving with the Phone

Moving with the Phone

Check with your administrator whether this is possible in your system!

After talking to your administrator, you can log your telephone off from the cur­rent port and log on again at the new port. Phone settings are then unchanged.

Logging the phone off from the current port

j Enter the logoff code. If necessary ask your administrator for this code.
j Enter the PIN.

Unplug the phone plug from the port socket.

Log the phone on at the new location

Put the phone plus in the port socket.

j Enter the logon code. If necessary ask your administrator for this code.
j Enter the PIN.

If you move with a first and second phone, e.g. in an executive-secretary
configuration), the second phone must be logged off first and then the first
phone. At the new port the first phone must be logged on first and then the
second phone.

Individual phone configuration 59

Display contrast? f

Ringer volume? f

Ringer pitch? f

Individual phone configuration

Adjusting display settings

Adjusting the display to a comfortable reading angle

You can swivel the display unit. Adjust the display unit so that you can clearly
read the screen.

Setting contrast

+ or - Press one of the keys shown in idle mode  Page 13.

Select and confirm the option shown.

+ or - Modify the setting. Keep pressing the key until the desired contrast is set.

i Save.

Adjusting audio settings

Optimize the audio settings on your OpenStage for your environment and ac­cording to your personal requirements.

Adjusting the ring volume

+ or - Press one of the keys in idle mode  Page 13 or while a call is in progress.

Confirm the option shown.

+ or - Raise or lower the volume. Keep pressing the key until the desired volume is set.

i Save.

Adjusting the ring tone

+ or - Press one of the keys shown in idle mode  Page 13.

Select and confirm the option shown.

+ or - To adjust the ring tone: Keep pressing the keys until the desired tone is set.

i Save.

60 Individual phone configuration

Speakerphone mode? f

Warning tone? f

Room character for speakerphone mode

To help the other party understand you clearly while you are talking into the mi­crophone, you can adjust the telephone to the acoustics in your environment us­ing "Normal room", "Room with echo" or "Quiet room".

+ or - Press one of the keys shown in idle mode  Page 13.

Select and confirm the option shown.

+ or - Modify the room type. Keep pressing the key until the desired room type is set.

i Save.

Setting the volume of the alert tone

The alert tone is output, for example when you receive a second call while a call
is in progress.

+ or - Press one of the keys shown in idle mode  Page 13.

Select and confirm the option shown.

+ or - Modify the volume. Keep pressing the key until the desired volume is set.

i Save.

Activating/deactivating the ringer

) Hold down the key shown.

Testing the phone 61

Phone test? f

Testing the phone

Testing functionality

You can test and determine your phone’s functionality:

• Are all key LEDs working?

• Is the display working?

• Do all keys work?

• Are the loudspeaker, handset, ring volume, ring tone, alert tone and speaker­phone mode functioning correctly?

The following may be checked by administrator:

• Device ID for the phone

• the software version OpenStage,

• Line power level

Prerequisite: The phone is in idle mode  Page 13.

N Open the Program/Service menu  Page 16.

Select and confirm the option shown.

Select and confirm the required test functions. Follow the additional user
prompts on the display.

N Press the key shown. The LED goes out. The test is complete.

62 Special parallel call (ONS) functions

A (master) BC

ONS group

Special parallel call (ONS) functions

If your phone is part of an ONS group (ONS = "One Number Service"), you can
be reached on all other phones in this group as well as on your own phone. To
set up an ONS group, contact your administrator.

An ONS group may consist of up to three phones (phone numbers).

Up to one group member can be an external phone (such as a mobile phone).
One phone in the group is the "master" (A) – the other ONS group members (B,
C) receive A’s number.

If A, B or C receive a call, all phones in the ONS group ring. If A, B or C is busy,
all phones in the ONS group are busy (callers outside the ONS group receive a
busy signal). Within the ONS group, phones can be reached on their original
phone numbers.

The following functions also have an additional impact on internal member
phones in an ONS group:

• Call waiting  Page 31

• Call forwarding

• Do not disturb

• Mailbox (MWI)

• Callback

• Call log

 Page 30

If your ONS group contains a mobile phone, you must ensure that it is al­ways available (switched on). Otherwise the mobile mailbox may pick up
a call too early, leading to call signaling problems on the other ONS group
member phones.

 Page 22

 Page 54

 Page 14

 Page 26

Fixing problems 63

Time exceeded

Please try later

Currently not accessible

Not possible

Incorrect input

Nothing stored

Not authorized

Not allowed

Fixing problems

Responding to error messages on the screen

Possible causes:

Maximum input time exceeded.
Handset not replaced.

Possible reactions:

Make entries more quickly, avoid long pauses between key presses.

Possible causes:

System is overloaded, no line free, queue full.

or

or

or

Possible reactions:

Wait and try again later.

Possible causes:

a) Function is currently not available.
b) The phone number dialed is not in service.

Possible reactions:

a) Wait and try again later.
b) Enter the number correctly or call the exchange.

Possible causes:

Speed dial number not available, reminder entered incorrectly, blocked or invalid
entry, prerequisite not met (e.g.
ing), incomplete number dialed.

second call not waiting in the case of alternat-

Possible reactions:

Correct entry, select permitted option, and enter phone number in full.

Possible causes:

a) Disabled function selected.
b) Incorrect PIN entered.

Possible reactions:

a) Apply for authorization for disabled function from administrator.
b) Enter correct PIN.

64 Fixing problems

Not available

protected

Possible causes:

Incomplete phone number entered, star or hash key not pressed.

Possible response

Enter phone number or code correctly or as instructed.

Possible causes:

Data transfer in process.

Possible reactions:

Wait and try again later.

Contact partner in the case of problems

In the case of faults that continue for more than 5 minutes, for example, contact
your administrator.

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated on your telephone
(

 Page 54). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.
If the phone is locked, unlock it  Page 53.

The displayed time is incorrect:

The time is corrected automatically over night after 24 hours at the latest.

To correct any other problems:

First contact the administrator. If the administrator is unable to correct the prob­lem, they must contact Customer Service.

Fixing problems 65

Caring for your telephone

• Never allow the telephone to come into contact with coloring, oily or aggres­sive agents.

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry
cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner containing
surfactants, such as a dish detergent. Afterwards remove all traces of the
cleaner with a damp cloth (using water only).

• Never use aggressive or alcohol-based cleansers on plastic parts. The use of
scouring agents is also forbidden.

66 Index

Index

Numerics

3-way navigator ........................................................ 12

A

Audio keys ................................................................ 11

Automatic call forwarding ......................................... 43

B

Busy override ........................................................... 38

C

Call

accepting ............................................................... 17

call forwarding ....................................................... 22

ending ................................................................... 19

incoming ................................................................ 17

parking .................................................................. 37

Call forwarding

fax or PC ............................................................... 45

Call forwarding types ................................................ 22

Call log ..................................................................... 15

Call park ................................................................... 37

Call waiting ............................................................... 38

Callback ................................................................... 26

Calling a second party .............................................. 21

Central speed dial numbers ..................................... 49

Conference ............................................................... 32

Consultation ............................................................. 21

Consultation hold ..................................................... 21

Contact partner ........................................................ 64

D

Delayed call forwarding ............................................ 43

Display angle ............................................................ 59

Do not disturb ........................................................... 54

DTMF suffix dialing .................................................. 36

E

Entrance telephone .................................................. 39

Error messages ........................................................ 63

F

Fixed call forwarding ................................................ 23

Forwarding

for other stations ................................................... 44

Function keys ........................................................... 11

G

General information .................................................... 8

H

Hash key .............................................................11, 53

I

Identification on another phone ................................ 56

Idle mode ................................................................. 13

Important information ................................................. 4

Incoming calls .......................................................... 15

Intercom system ....................................................... 39

L

Location of the telephone ........................................... 4

Locking the phone .................................................... 53

M

Mailbox key .........................................................10, 11

Making calls ............................................................. 19

Menu key ............................................................10, 11

Microphone .............................................................. 18

O

Open listening .......................................................... 18

Operational elements ............................................... 10

Outgoing calls .......................................................... 15

P

Phone settings ......................................................... 59

Privacy ..................................................................... 53

Program/Service menu ............................................ 16

R

Redialing a number

last dialed number ................................................. 20

Index 67

saved number ....................................................... 20

Ringing

activating ............................................................... 60

deactivating ........................................................... 60

S

Saving appointments ...........................................49, 50

Second call ............................................................... 31

Security .................................................................... 53

Speaker call ............................................................. 40

Speakerphone distance ............................................. 4

Speakerphone mode

function .............................................................17, 18

information ............................................................ 17

setting the room character .................................... 60

Speed dialing

central ................................................................... 49

dialing .................................................................... 31

saving .................................................................... 49

Star key ...............................................................11, 60

System-wide speaker call ........................................ 40

T

Telephone maintenance ........................................... 65

Toggle/Connect ........................................................ 21

Tone dialing .............................................................. 36

Troubleshooting ....................................................... 64

Two-way intercom system ........................................ 39

U

Unanswered calls ..................................................... 15

User support ............................................................... 8

V

Variable call forwarding .......................................24, 25

Volume

keys ....................................................................... 11