Unify openstage 15 T hipath 3000 User Manual
OpenStage 15 T
HiPath 3000, OpenScape Business
User Guide
A31003-S2000-U131-8-7619
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify GmbH & Co. KG 07/2014
Hofmannstr. 51, 81379 Munich/Ger many
All rights reserved.
Reference No.: A31003-S2000-U131-8- 7619
The information provided in this document contains merely general descriptions or
characteristics of perfo rmance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective cha racteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG.
All other company, brand, p roduct and service names are trademarks or registered tra demarks
of their respective holder s.
unify.com
Important information 3
7
7
Important information
Never open the telephone or a key module. Should you encounter any problems,
contact the responsible administrator.
Use only original accessories! The use of other accessories may be hazardous and
will render the warranty, extended manufacturer's liability and the CE marking invalid.
Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government
or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse
and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product
or your sales representative.
The statements quoted above are only fully valid for equipment which is installed
and sold in the countries of the European Union and is covered by the European Directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.
4 Trademarks
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.unify.com
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/
.
.
Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product support on the internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Multi-line telephone, executive/secretary functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting to know the OpenStage. . . . . . . . . . . . . . . . . . . . . . . . 11
The user interface of your OpenStage 15 T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 19
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Dialling with repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Redialling a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6 Contents
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 26
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Answering calls from the entrance telephone and opening the door. . . . . . . . . . . . . . . . . . . 29
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Dialling a number from the internal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the LDAP directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialling with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Talking to your colleague with discreet calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Reserving a trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Associated dialling/dialling aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Turning the call waiting tone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Holding external calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Conducting a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Activating tone dialling/DTMF suffix dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Transferring a call after a speaker call announcement in a group . . . . . . . . . . . . . . . . . . . . . 46
Sending a trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
If you cannot reach a destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Programming the function keys . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Deleting function key programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Contents 7
Displaying and assigning call charges . . . . . . . . . . . . . . . . . . . 54
Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Displaying call charges for another telephone (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Dialling with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Turning ringer cutoff on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Activating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Silent monitoring/Secret busy override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Locking the telephone to prevent unauthorised use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Locking another telephone to prevent unauthorised use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
More functions/services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Saving a timed reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Creating and sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Viewing and editing incoming messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Leaving an advisory message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Displaying the number of waiting calls/overload display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Changing a number (after exchanging/moving/relocating a phone) . . . . . . . . . . . . . . . . . . . . . 65
Resetting services and functions
(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using system functions from outside
DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using functions in ISDN via code dialling (keypad dialling) . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Controlling connected computers/programs/telephone data service . . . . . . . . . . . . . . . . . . . . 68
Communicating with PC applications over a CSTA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Sensors (HiPath 33x0/35x0 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Paging persons (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Making calls in the team/executive/secretary configuration. . . 71
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Line utilisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Answering calls with the trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Dialling with trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Placing a call on hold on a trunk key and retrieving the held call . . . . . . . . . . . . . . . . . . . . . 73
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
MULAP conference release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
8 Contents
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using DSS keys to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Accepting a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Accepting a call for another member of your team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . . 83
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adjusting the ring volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Adjusting the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Testing the phone's functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Differing display view in a HiPath 4000 environment. . . . . . . . 86
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Contact partner in case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Labelling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Overview of functions and codes (alphabetical) . . . . . . . . . . . 94
General information 9
General information
About this manual
This document contains general descriptions of the technical options, which may not always be
available in individual cases. The required features must therefore be individually defined in the
terms of the contract.
If a particular function on your phone is not available to you as described, this may be due to one
of the following reasons:
• The function is not configured for you or your telephone. Please contact your system adminis-
trator.
• Your communication platform does not feature this function. Please contact your sales partner
for information on how to upgrade.
These operating instructions are intended to help you familiarise yourself with the OpenStage and
all of its functions. It contains important information on the safe and proper operation of the Open
Stage. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone.
These instructions should be read and followed by every person installing, operating or programming the OpenStage.
-
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
These operating instructions are designed to be simple and easy to understand, providing clear
step-by-step instructions for operating the OpenStage.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains
quick and reliable explanations of frequently used functions.
Service
The service department can only help you if you experience problems or defects with the
phone itself.
Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your
country.
10 General information
Intended use
The OpenStage phone is a desktop or wall-mounted unit designed for voice transmission. Any other use is regarded as unintended.
Telephone type
The identification details (exact product designation and serial number) of your telephone can be
found on the nameplate on the underside of the base unit.
Specific details concerning your communication platform can be obtained from your service technician.
Please always have this information to hand when you contact our service department regarding
faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm.
• Proceed as follows to optimise display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the display and avoid
light reflexes.
– Adjust the contrast as required
Page 83.
Multi-line telephone, executive/secretary functions
Your OpenStage 15 T is a "multi-line telephone". This means that multiple lines can be configured
by your service personnel, which is not the case with single-line phones. Each line is assigned an
individual phone number that you can use to make and receive calls.
The programmable keys function as line keys on multi-line phones Page 72.
When using a multi-line phone to make and receive calls, certain particularities must be taken into
account Page 72ff.
The executive-secretary configuration is a special case. This is a multi-line telephone with special
features (e.g.
Page 71ff.
"Ring transfer" and "Accept call"), configured especially for executive/secretary use
Group functions
For even more efficient telephone functionality, your service personnel can configure various team
functions such as
call pickup, hunt groups and call distribution groups.
11 Getting to know the OpenStage
7
1
2
5
3
4
6
Getting to know the OpenStage
The following sections describe the most frequently used controls and displays.
The user interface of your OpenStage 15 T
1 You can make and receive calls as normal using the handset.
2 The display permits intuitive operation of the phone Page 15.
Audio keys are also available, allowing you to optimally configure the audio features of your
3
telephone
4 O mailbox key and N menu key.
5 The dialpad is provided for entering phone numbers/codes.
6 The navigation keys are used to operate the phone Page 13.
7 The programmable keys can be assigned functions (e.g. Release) Page 49.
Page 13.
Properties of your OpenStage 15 T
Display type LCD, 24 x 2 characters
Full-duplex speakerphone function ;
Wall mounting ;
12 Getting to know the OpenStage
OpenStage Key Module 15
The OpenStage Key Module 15 is a key module attached to the side of the phone that provides
an additional 18
Like keys on the phone, these keys can be programmed with phone numbers and used according
to your needs
illuminated keys that can only be programmed for phone numbers.
Page 14.
You can only attach one OpenStage Key Module 15 to your OpenStage 15 T.
Getting to know the OpenStage 13
Keys
Audio keys
Key Function when key is pressed
- Reduce volume and set contrast brighter Page 83.
n Turn speaker on/off (with red LED key) Page 20.
+ Increase volume and set contrast darker Page 83.
Mailbox key and Menu key
Key Function when key is pressed
O Open mailbox (with red LED key) Page 16.
N Open Program/Service menu (with red LED key) Page 17.
Navigation keys
These are used to manage most of your phone's functions and displays.
Key Function when key is pressed
< Open the idle menu Page 15 or browse back in the menu.
= Perform action.
: Open the idle menu Page 15 or browse forward in the menu.
14 Getting to know the OpenStage
Peter Fox
Destinations?
Programmable function keys
Your OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers.
Increase the number of programmable function keys by connecting a key module
Page 12.
Depending on how they are programmed, you can use the keys as follows:
• Function keys Page 49
• Repdial/Direct station selection keys
Each key can be programmed with one function.
The configuration of direct station selection keys must be activated by your service personnel.
Direct station selection keys can be assigned an internal number from the HiPath 4000 network.
Press the key briefly to activate the programmed function or dial the stored number.
Page 53
Hold the key to open the key programming menu Page 49.
Your OpenStage is delivered with label strips. Write functions or names in the white fields on the
label strips.
The status of a function is shown by the LED display for the corresponding function key.
Meaning of LED displays on function keys and DSS keys
LED Meaning of function key Meaning of DSS key
S Off The function is deactivated. The line is free.
T Flashing
R On The function is activated. There is a call on the line.
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval repre-
sents different statuses, which are described in detail in the corresponding sections of the manual.
The programmable keys on multi-line phones function as trunk keys Page 72.
1
Indicates the function status. The line is busy.
Getting to know the OpenStage 15
220870 f
13:15 MO 02.03.07
Time
Date
Open the idle menu
Own phone number
Dialpad
In cases where text input is possible, you can use the dialpad to input text, punctuation and special
characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the
numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice.
To enter a digit in an alphanumerical input field, hold down the relevant key.
Alphabetic labelling of dial keys is also useful when entering vanity numbers (letters associated
with the phone number's digits as indicated on the telephone spell a name, e.g.
= 0700 - 687837).
0700 - PATTERN
Display
Your OpenStage 15 T comes with a black-and-white LCD display. Adjust the contrast to suit your
needs
Idle mode
Page 83ff.
Your phone is in idle mode when there are no calls taking place or settings being made.
Example:
Idle menu
In idle mode press the < or : key on the 3-way navigator Page 13 to display the idle
menu. You can call up various functions here. The idle menu includes selected functions from the
Program/Service menu
The idle menu may contain the following entries:
• Caller list
• Forwarding on
• Lock phone
• DND on
• Advisory msg. on
• Ringer cutoff on
• Send message
• View sent message
• View callbacks
•Directory
• HF answerback on
• Suppress call ID
• Waiting tone off
• DISA internal
1. Must be activated by service personnel.
2. Only appears when there are messages that the recipient has not yet viewed
3. Only appears if callback requests are saved
Page 17.
1
2
3
16 Getting to know the OpenStage
Tex t ? f
Msg. from: Coco, Chanel
Display message
Caller ID
Function menu
Mailbox
Depending on the type and configuration of your communication platform (consult the relevant service personnel), messages from services, such as HiPath Xpressions, are displayed in this application in addition to messages received.
Messages
You can send short text messages to individual internal stations or groups.
In idle mode ( Page 15) the following signals alert you to the presence of new messages:
• O key LED lights up
• "Messages received" is displayed.
Press the mailbox key O.
Example:
For a description of how to edit the entries Page 63.
Voicemail
If your telephone is connected to a voicemail system (such as Entry Voice Mail), the Mailbox key
will also light up to alert you to any messages that have arrived.
An appropriate message also appears on the display (for instance, in Entry Voice Mail: „X new
messages").
To listen to your voicemail, follow the instructions on the display.
Getting to know the OpenStage 17
Busy 21.02. 16:25 f
10168 PETER
Date
Telephone status during a call attempt
Time
Caller ID
Function menu
*7=Use speed dialling? f
Program/Service:
Menu title
Further entries are available
Menu option
Caller list
If you are unable to accept an external or internal call, the call attempt is stored in the caller list.
Answered calls can also be saved (consult your service personnel).
Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.
The oldest entry not yet deleted in the list is displayed first. Multiple calls from the same caller do
not automatically generate new entries in the caller list. Instead, only the most recent time stamp
for this caller is updated and its number incremented.
The caller list is automatically displayed Page 32 in the idle menu Page 15.
Callers with suppressed numbers cannot be saved in the call log.
Information is displayed regarding the caller and the time at which the call was placed.
Example:
For a description of how to edit the call logs Page 32.
Program/Service menu
Use the N menu key to reach the Program/Service menu for your communication system.
The menu key LED remains red as long as you are in this menu.
Example:
A double arrow next to an entry indicates the availability of additional options for this entry. The
menu structure comprises several levels. The first line in this structure shows the menu currently
selected while the second line shows an option from this menu.
18 Basic functions
Basic functions
Please read the introductory chapter "Getting to know the OpenStage"
Page 11 carefully before performing any of the steps described here on
your phone.
Answering a call
Special default ring signalling is set for your telephone:
• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).
• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings
three times in rapid succession every four seconds (triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every six seconds.
Your service personnel can adjust the ring cadence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.
The number or the name of the caller appears on the display.
Answering a call via the handset
The phone rings. The caller appears on the screen.
^ Lift the handset.
+ or - Raise or lower the volume. Keep pressing the key until the desired volume is set.
Basic functions 19
Answering a call via the loudspeaker (speakerphone mode)
Suggestions for using speakerphone mode:
• Tell the other party that you are using speakerphone mode.
• The speakerphone works best at a low receiving volume.
• The ideal distance between the user and the telephone in speakerphone mode
is about 50 cm (approx. 20 inches).
The phone rings. The caller appears on the screen.
n Press the key shown. The LED lights up.
if nec. + or - Raise or lower the volume. Keep pressing the key until the desired volume is set.
Ending a call
n Press the key shown. The LED goes out.
Switching to speakerphone mode
Prerequisite: You are conducting a call via the handset.
n \ Hold down the key and replace the handset. Then release the key and continue
the call.
if nec. + or - Set the call volume. Keep pressing the key until the desired volume is set.
U.S. mode
If the country setting is set to U.S. (consult your service personnel), you do not
have to hold down the loudspeaker key when replacing the handset to switch to
speakerphone mode.
n Press the key shown.
] Replace the handset. Proceed with your call.
if nec. + or - Set the call volume. Keep pressing the key until the desired volume is set.
Switching to the handset
Prerequisite: You are conducting a call in speakerphone mode.
^ and [ Lift the handset. Proceed with your call.
20 Basic functions
Open listening in the room during a call
You can let other people in the room join in on the call. Let the other party know
that you have turned on the speaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown. The LED lights up.
Deactivating
n Press the key shown. The LED goes out.
Making calls
Off-hook dialling
^ Lift the handset.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
The called party does not answer or is busy:
\ Replace the handset.
On-hook dialling
j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
Your system may also be programmed so that you have to press the "internal" key before you dial the internal number.
You then do not have to enter an external code to call the external party
(automatic trunk seizure/prime line is not active; consult your service per
sonnel).
The other party answers with speaker:
-
^ Lift the handset.
or On-hook dialling: Speakerphone mode.
The called party does not answer or is busy:
n Press the key shown. The LED goes out.
Basic functions 21
Next?
Call?
Dialling with repdial keys
Prerequisite: You have saved a number on a repdial key Page 53.
S Press the key with the saved number.
If the number is saved on the second level, press the shift key first.
You can also press the repdial key during a call and automatically initiate
a callback
Page 23.
Redialling a number
The last ten external phone numbers dialled are stored automatically.
If this feature is configured (consult your service personnel), account
codes entered are also saved
You can redial them simply by pressing a key.
Displaying and dialling saved station numbers
Prerequisite: The "Redial" key is configured.
Page 55.
S Press the "Redial" key.
Keep confirming until the phone number you want appears.
Select and confirm the option shown.
Ending a call
n Press the illuminated key.
or
\ Replace the handset.
22 Basic functions
Rejecting calls
You can reject calls you do not wish to take. The call is then signalled on another
definable telephone (consult your service personnel).
Prerequisite: The "Release" key is configured. The phone rings. The caller appears on the screen.
S Press the "Release" key.
If a call cannot be rejected, your telephone will continue to ring. The message
"currently not possible" is displayed (e.g.
in the case of recalls).
Turning the microphone on and off
To prevent the other party from listening in while you consult with someone in
your office, you can temporarily switch off the handset microphone or the hands
free microphone. You can also switch on the handsfree microphone to answer
an announcement via the telephone speaker (speaker call,
Prerequisite: A connection is set up, the microphone is activated. The "Microphone" key is configured
Page 28).
-
S Press the "Microphone" key. The microphone is switched off.
or
R Press the illuminated "Microphone" key. The microphone is switched on.
Basic functions 23
Consultation?
Return to held call?
Quit and return?
Toggle/Connect?
Conference?
Leave conference?
Consultation?
Transfer?
Calling a second party (consultation)
You can call a second party while a call is in progress. The first party is placed
on hold.
Confirm the option shown.
j Call the second party.
Return to the first party, the second party does not answer:
Confirm the option shown.
or End the consultation:
Select and confirm the option shown.
Switching to the held party (alternating)
Select and confirm the option shown.
Combining the call parties in a three-party conference
Select and confirm the option shown.
Leaving a conference
Select and confirm the option shown.
For more information on conferences, see Page 44.
Transferring a call
If the person you are speaking to wants to speak to another colleague of yours,
you can transfer the call to that colleague.
Confirm the option shown.
j Enter the number of the party to whom you want to transfer the call.
[ Announce the call, if necessary.
\ Replace the handset.
or
Select and confirm the option shown1.
1. ”Differing display view in a HiPath 4000 environment” Seite 86
24 Basic functions
Forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
Save?
K 100168
Forwarding calls
Using variable call forwarding
You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)
When call forwarding is active, a special dial tone sounds when you lift the
handset.
If DID DTMF is active (consult your service personnel), you can also forward calls to this destination. Destinations: Fax = 870, DID = 871, Fax DID
= 872.
If you are a call forwarding destination, your display will show the number
or the name of the originator on the upper line and that of the caller on the
lower line.
S If configured: Press the "Forwarding" key.
or
: Open the idle menu Page 15.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
j Enter the destination number.
Confirm the option shown.
The call forwarding symbol as well as the phone number and possibly also the
forwarding destination name are displayed.
Basic functions 25
Forwarding off
*495=CFNR on?
Save?
#495=CFNR off?
Delete?
Exit
Deactivating call forwarding
S If configured: Press the "Forwarding" key.
or
: Open the idle menu Page 15.
Select and confirm the option shown.
Using call forwarding no reply (CFNR)
Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are received while another call is ongoing can be automatically forwarded to a specified telephone.
N Press the key shown.
Select and confirm the option shown.
j Enter the destination number.
• Enter the internal station number for internal destinations
• Enter the external code and the external station number for external destinations
Confirm the option shown.
Deactivating call forwarding no reply
N Press the key shown.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm to return to idle mode and not deactivate call forwarding.
If CFNR is activated, "CFNR on" appears briefly on the display after you
hang up.
26 Basic functions
Trunk FWD on?
1=immediate?
2=on no answer?
3= on busy?
Save?
Trunk FWD off?
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN)
(not for U.S.)
If this function has been configured (consult your service personnel), you can
forward calls to your assigned multiple subscriber number (MSN) (DID number)
directly within the carrier network.
For example, you can forward your phone line to your home phone after business hours.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the required type of call forwarding
or
Select and confirm the option shown.
or
Select and confirm the option shown.
j Enter your DID number.
j Enter the destination number (without the external code).
Confirm the option shown.
Deactivating call forwarding
Select and confirm the option shown.
Confirm the displayed call forwarding type.
j Enter your DID number.
Using callback
You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature
saves you from having to make repeated attempts to reach the user.
You receive a callback:
• When the other party is no longer busy,
• When the user who did not answer has conducted another call.
When configured (consult your service personnel), all callback requests
are automatically deleted overnight.
Basic functions 27
Callback?
Answer?
View callbacks?
Next callback?
Delete?
Exit?
Saving a callback
Prerequisite: You have reached a busy line or no one answers.
Confirm the option shown.
Accepting a callback
Prerequisite: A callback was saved. Your telephone rings and the following
message appears on the display "Callback: ...".
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
Select and confirm the option shown.
You hear a ring tone.
Viewing and deleting a saved callback
: Open the idle menu Page 15.
Select and confirm the option shown1.
Select and confirm to display additional entries.
Deleting a displayed entry
Confirm the option shown.
Ending retrieval
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
1. ”Differing display view in a HiPath 4000 environment” Seite 86
28 Enhanced phone functions
More features?
*59=Pickup - directed?
Next?
Accept call?
Mute off?
HF answerback on?
HF answerback off?
Enhanced phone functions
Answering calls
Accepting a specific call for your colleague
You hear another telephone ring.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown1.
if nec.
Select and confirm until the name/number of the required subscriber is displayed.
Confirm the option shown.
or
j If you know the number of the telephone that is ringing, enter it directly.
Using the speakerphone
A colleague addresses you directly over the speaker with a speaker call. You
hear a tone before the announcement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speakerphone mode.
^ Lift the handset and answer the call.
or
Press the "OK" key to confirm your selection and answer the call.
If handsfree answerback is enabled (see below), you do not need to switch
on the microphone - you can answer directly. You can answer immediately
in speakerphone mode.
If handsfree answerback is disabled (default setting), follow the procedure
described above.
Placing a speaker call to a colleague Page 37.
Enabling and disabling handsfree answerback
: Open the idle menu Page 15.
Select and confirm the option shown.
or
Select and confirm the option shown.
1. ”Differing display view in a HiPath 4000 environment” Seite 86
Enhanced phone functions 29
Open door?
*61=Open door?
Answering calls from the entrance telephone and opening the door
If an entrance telephone has been programmed, you can use your telephone to
speak to someone at the entrance telephone and to activate a door opener.
If you have the proper authorisation (consult your service personnel), you can
activate the door opener, enabling visitors to open the door themselves by en
tering a 5-digit code (e.g. using a DTMF transmitter or the keypad installed).
Speaking to visitors via the entrance telephone
Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connected to the entrance tele-
phone immediately.
or
^ Lift the handset after more than thirty seconds.
j Dial the entrance telephone number.
Opening the door from your telephone during a call from the entrance telephone
-
Confirm the option shown.
Opening the door from your telephone without calling the entrance telephone
N Press the key shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
Opening the door with a code (at the door)
j After ringing the bell, enter the five-digit code (using the keypad or a DTMF
transmitter). Depending on how the door opener has been programmed, a door
bell call signal may or may not be forwarded.
-
30 Enhanced phone functions
*89=Door opener on?
3=change password?
1=enable with ring?
2=enable without ring?
#89=Door opener off?
Activating the door opener
N Press the key shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
j Enter the five-digit code. Default code = "00000".
or
Select the displayed function and press "OK" to change the code.
Select and confirm the option shown.
or
You can also open the door without a doorbell ring.
Deactivating the door opener
N Press the key shown.
Select and confirm the option shown.
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