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OpenStage 40 SIP, OpenStage 40 G SIP
OpenStage Key Module 40
OpenScape Voice
User Guide
A31003-S2030-U106-3-7619
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Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify GmbH & Co. KG 06/2015
Hofmannstr. 63, 81379 Munich/Ger many
All rights reserved.
Reference No.: A31003-S2030-U106-3- 7619
The information provided in this document contains merely general descriptions or
characteristics of perfo rmance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective cha racteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG.
All other company, brand, p roduct and service names are trademarks or registered tra demarks
of their respective holder s.
unify.com
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Important information 3
Important information
Trademarks
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or
• in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af standard.
Never open the telephone or a key module. Should you encounter any problems, contact the administrator.
Use only original accessories. The use of other accessories may be hazardous and will
render the warranty, extended manufacturer’s liability and the CE marking invalid.
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or
the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential
damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your
city office, waste disposal service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equipment which is installed and
sold in the countries of the European Union and is covered by the directive 2002/96/
EC. Countries outside the European Union may impose other regulations regarding the
disposal of electrical and electronic equipment.
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7
7
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4 Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Product support on the Internet
Information and support for our products can be found on the Internet at:
http://www.unify.com/.
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/.
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Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Single-line telephone/multi-line telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting to know your OpenStage phone . . . . . . . . . . . . . . . . . 14
The user interface of your OpenStage 40/40 G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
OpenStage Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Trunk keys (on multi-line phones only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Idle-display view and icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Displays on the status line for adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Phonebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Voicemail (answering machine) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Contributing to environmental protection by saving energy . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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6 Contents
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 39
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
In standard mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
In US mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Call control (2nd alert). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Immediate dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Dialling using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Putting on hold and retrieving successively or simultaneously . . . . . . . . . . . . . . . . . . . . . . . 55
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
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Contents 7
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Copy and insert destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Assign a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Activate/deactivate call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 67
Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Forwarding menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Preconfiguring or changing destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Assigning a destination phone number to a call type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Call forwarding chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Programming sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Starting programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring a fixed forwarding key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Resetting sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialling with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Dialling from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialling from the corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialling a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
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Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Enhanced editing functions in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Making calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . 118
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Dialling the last dialled number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Busy override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Making calls in an executive-secretary team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Sample scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
DSS keys can be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Settings for MultiLine (keyset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Setting the ringtone for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Line preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
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Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Activating and deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Activating and deactivating the ringer permanently or setting to beep . . . . . . . . . . . . . . . . 139
Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 140
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Transferring user-defined settings and data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Logging on with forced, delayed logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . 151
OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . . . . . . 152
Feature toggle key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Whispering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Making anonymous calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Temporarily activating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . . 154
Temporarily deactivating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . 154
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Accepting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Using abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Hunt group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Marking the last line in the hunt group chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Reachability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Parallel call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Call park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
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One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Two-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Dialling the last caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Retrieving and dialling the last answered caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Retrieving and dialling the phone number of the last caller dialled . . . . . . . . . . . . . . . . . . . 167
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Code table for OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Impact Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Answering a call with a lower Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Answering forwarded calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Calls to a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Forwarding a call with a lower IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Conducting a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Reconnecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
IL alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 172
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Adjusting the brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Backlight time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Contrast for the OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Special ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Activating/deactivating automatic menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Alarm on changing the Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Page 11
Contents 11
Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
The following features are not supported: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Recording conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Your call is paused and reconnected during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 201
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Adding conference participants during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 203
Putting a line on hold manually during the recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Calling up the WBM interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Page 12
12 General information
General information
About this manual
This document contains general descriptions of the technical options, which may not always be
available in individual cases. The respective features must therefore be individually defined in the
terms of the contract.
If a particular function on your phone is not available to you, this may be due to one of the following
reasons:
• The function is not configured for you or your telephone. Please contact your system support
representative.
• Your communications platform does not feature this function. Please contact your sales partner
for information on how to upgrade.
This user guide is intended to help you familiarise yourself with OpenStage and all of its functions.
It contains important information on the safe and proper operation of your OpenStage phone.
These instructions should be strictly complied with to avoid operating errors and ensure optimum
use of your multifunctional telephone in the network.
These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains
quick and reliable explanations of frequently used functions.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the WBM interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the phone
z is a reference to an operation or setting performed via the WBM interface
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
Page 13
General information 13
Service
If you experience problems or defects with the phone, please dial the service number for your
country.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission and for connection to the
LAN. It can also be used as a workstation device. Any other use is regarded as unauthorised.
Telephone type
The phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here. Specific details concerning your communications
platform can be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or
problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone (front right) should be
kept clear).
The optimum handsfree distance is 20 inch (50 cm).
• Proceed as follows to optimise display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view of the display while
eliminating light reflexes.
– Adjust the contrast as required
Page 172.
Single-line telephone/multi-line telephone
Your OpenStage 40 is a "multi-line telephone". This means that multiple lines can be configured,
which is not the case with single-line phones. Each line is assigned an individual phone number
which you can use to make and receive calls.
The programmable sensor keys function as line keys on multi-line phones Page 21.
The "Overview" tab on the telephony interface provides information about the lines configured on
your phone and the current status of each line
Page 28.
A number of specific features must be considered when using a multi-line phone to make and receive calls Page 118.
Our service department can only help you if you experience problems or defects with the
phone.
Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact your network provider.
Page 14
14 Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating elements and the displays on
your OpenStage phone.
The user interface of your OpenStage 40/40 G
1 You can make and receive calls as normal using the handset.
2 The graphic display permits intuitive operation of the phone Page 24.
3
You can customise your telephone by assigning phone numbers and functions to the pro-
grammable sensor keys Page 24.
4
You can use function keys when conducting a call to access frequently used functions
(such
as, Disconnect) or to open the Program/Service menu and mailbox Page 18.
5
Audio keys are also available, allowing you to optimally configure the audio features on
your telephone
Page 18.
6 The 5-way navigator is a convenient navigation tool Page 19.
7 The keypad can be used to enter phone numbers and text Page 22.
8 Incoming calls, new voice messages or missed calls are visually signalled via the alert bar.
1
2
8
3
4
5
6
7
Page 15
Getting to know your OpenStage phone 15
Ports on the underside of the phone
Properties of your OpenStage 40/40 G
OpenStage 40 40 G
LCD display, 40 x 6 characters ; ;
Illuminated display ; ;
Programmable sensor keys 6 6
Full-duplex speakerphone function ; ;
Headset ; ;
10/100 Mbps Ethernet switch Page 16 ; ;
1000 Mbps Ethernet switch Page 16 - ;
Interface for key modules ; ;
Wall mounting ; ;
Power supply unit (if required)
PC
Network switch
Headset
Key Module
Handset
Countryspecific
cable
Page 16
16 Getting to know your OpenStage phone
Using network ports more efficiently
OpenStage 40 has a built-in 10/100 Mbps Ethernet switch. OpenStage 40 G has a 1000 Mbps
Ethernet switch. This means that you can also connect a PC with a Gigabit LAN connection to the
LAN directly via the phone. The telephone-PC connection option must first be activated on the
telephone by administrator.
Using this connection option saves one network port for each switch used and requires fewer or
shorter network cables when arranged correctly.
OpenStage Manager
This program offers you an additional option for tailoring your OpenStage to your personal needs.
Further information is available at:
http://wiki.unify.com/wiki/OpenStage_Manager.
Features
• Phonebook management
• Synchronization of contacts
• Save and restore
• Key programming
• Ringtones
Contact your administrator for the latest version of OpenStage Manager. The range of
features is dependent on the type of telephone.
OpenStage 40/40 GNetwork switch PC
Page 17
Getting to know your OpenStage phone 17
Key Module
OpenStage Key Module
The OpenStage Key Module is a key module attached to the side of the phone that provides
12
additional illuminated, programmable keys.
Like keys on the phone, these keys can be programmed and used according to your needs
Page 20.
You can attach up to two OpenStage Key Modules to your OpenStage 40.
OpenStage Key Module 15
The OpenStage Key Module 15 is a key module attached to the side of the phone that provides
an additional 18
illuminated, programmable sensor keys.
Like keys on the phone, these keys can be programmed and used according to your needs. Labeling keys see Page 213.
You can only attach one OpenStage Key Module 15 to your OpenStage 40. You cannot combine
the OpenStage
Key Module 15 with the OpenStage Key Module.
To operate an OpenStage Key Module, you always require a power supply unit Page 3.
Page 18
18 Getting to know your OpenStage phone
Keys
Function keys
Audio keys
Key Function when key is pressed LED display
s End (disconnect) call. none
, Open redial list none
r Activate/deactivate forwarding Red: Call forwarding is activated
N Open phone menu Page 35 Red: Menu is active
O View messages Page 32 Red: New voicemail or missed calls
Key Function when key is pressed
p Activate/deactivate microphone (also for speakerphone mode)
o Activate/deactivate the headset.
-
Decrease the ringer, handset and loudspeaker volume Page 25.
n Activate/deactivate loudspeaker for speakerphone mode and open listening
+
Increase the ringer, handset and loudspeaker volume Page 25.
Page 19
Getting to know your OpenStage phone 19
Navigator
With this control, you can manage most of your phone’s functions, as well as its displays.
Before using the telephone, remove the protective covering from the navigator surface.
Operation Functions when key is pressed
Press the c key.
• Call up the context menu
• Perform action
• Go down a level
• Call up the context menu in the idle display
Press the a key.
• Short press: One level back
• Long press (held down): Go back to the first level of the settings
menu
• Cancel function
• Quit the context menu
• In input fields:
Delete character to the left of the cursor
• Open line overview in idle mode
Press the d key.
• Scroll downwards
• Select element below
• Long press (held down): Jump to the end of the list/menu
Press the b key.
• Scroll upwards
• Select element above
• Long press (held down): Jump to the start of the list/menu
Press the i key.
• Confirm input
• Perform action
• Call up the context menu
Page 20
20 Getting to know your OpenStage phone
Programmable sensor keys
Your OpenStage 40 telephone features six programmable lit sensor keys.
Touch the key briefly to activate the programmed function or dial the stored number Page 80.
If you hold the key pressed, you are prompted as to whether to start programming this function key.
You can label these keys with internal and external phone numbers or frequently used functions
(platform-dependent; please contact the responsible administrator).
The configured phone number or function name is displayed next to the key.
The status of a function is shown by the LED on the corresponding sensor key.
Meaning of LED displays on function keys
Increase the number of programmable sensor keys by connecting a key module Page 17.
If the prompt is not displayed or a programmed function is not executed, then you can only
launch key programming via the user menu
Page 76 (ask your administrator about the
current setting).
Only for repdial keys can you also program the second level for direct destination selection.
Line and DDS keys can only be programmed by administrator via the service menu.
LED Meaning of function key
S Off The function is deactivated.
T
Flashing
1
1 In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval
represents different statuses, which are described in detail in the corresponding sections of the manual.
Indicates the function status.
R On The function is activated.
Level 2
Mirea, Ch.
Page 21
Getting to know your OpenStage phone 21
Trunk keys (on multi-line phones only)
Some of the programmable keys on multi-line phones can be set up as trunk keys by administrator.
Each key programmed with the "Line" function is handled as a trunk. This means up to five
lines
can be configured.
A distinction is drawn here between primary, secondary and phantom lines. Each of these line
types can be used on a private or shared basis
Page 21.
Primary line
All multi-line telephones have a primary line. This line can be reached in the usual manner via your
public phone number. Incoming calls are signalled on this line.
Secondary line
The secondary line on your phone is used as a primary line by another subscriber of the line trunk
group. Your primary line, which is configured on another telephone in the line trunk group, simul
-
taneously functions as the secondary line on that telephone.
Phantom line
Phantom lines are not used as primary lines by any telephones in the line trunk group. Phantom
lines are established when the number of lines provided by a communications system exceeds the
number of available telephones.
Line utilisation
• Private line: A line that is used by a single telephone. This line cannot be used as a secondary
line by another telephone.
• Shared line: A line that is configured on multiple telephones. The line status (if configured) is
displayed in the "Overview" tab for all telephones that share this line. If, for example, a shared
line is being used by a telephone, a status message indicating that this line is busy is displayed
on all other telephones.
• Direct call line: A line with a direct connection to another telephone.
The line status is indicated by the LED in addition to the display in the "Overview" tab Page 28.
LED display
To avoid conflict between individual multi-line phones, the functions "Do not disturb" and
"Call forwarding" can only be used for the primary line.
LED Explanation
S Not lit The phone is in idle mode.
T
Flashing
• Incoming call on the line ( Page 118)
• "Hold reminder" is activated (
Page 87)
Flickering
• Outgoing call on the line
• The incoming call was prioritised and selected in accordance with the "Automatic
line selection for incoming calls" option
Fast blinking
The line is on "Hold"
Blinking Call forwarding is activated
R Illuminated The line is busy
Page 22
22 Getting to know your OpenStage phone
Keypad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialling a number.
The h navigation key is used to delete from right to left.
In cases where text input is possible, you can use the keypad to input text, punctuation and special
characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the
numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering
the text, all available characters for this key are displayed. After a short while, the character in fo
-
cus is displayed in the input field.
Character overview (depends on the current language setting)
Multi-function keys
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated
with the phone number’s digits as indicated on the telephone spell a name, e.g.
0700 - PATTERN
= 0700 - 7288376).
To speed up the input, you can confirm your entry by pressing "g" on the navigator after you
have selected the required character.
To enter a digit in an alphanumerical input field, press the relevant key and hold it down.
You no longer need to scroll through the entire list of possible characters.
Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x
1
1
1
Additional special characters (not in 123 mode)
1
2
2 Space
; = $ \ & [ ] { } %
2
a b c 2 ä
3
d e f 3
4
g h i 4
5
j k l 5
6
m n o 6 ö
7
p q r s 7 ß
8
t u v 8 ü
9
w x y z 9
0
0 +
*
3
3
Additional special characters are available on the display keyboard
. *
1
# , ? ! ’ “ + - ( ) @
#
4
4 Switch between upper and lower-case text and number entry
Key Function during text input Function when held down
) Write special characters Deactivate the ringtone
( Switch between upper and lower case Activate the telephone lock
1
Type special characters (not in 123 mode).
Page 23
Getting to know your OpenStage phone 23
Text editor
A function menu appears under the character selection field in certain situations (such as, when
labeling programmable sensor keys). You can enter punctuation marks and special characters and
switch between the entry of alphanumeric characters in lower and upper case and straightforward
digit entry.
You can select further editor functions via the navigator:
• OK – Confirm and terminate the entire input
• Cancel – Cancel your entries without saving
• Mode Configuration via the key
(
– 123 (# -> ABC) – Numerical entry
– ABC (# -> Abc) – Upper-case characters
– Abc (# -> abc) – Initial character upper case
– abc (# -> 123) – Lower-case characters
• Move cursor left to add or delete characters
• Move cursor right to add or delete characters
• Copy – Copy a visible character string
• Paste – Insert a copied a character string at a cursor position
Page 24
24 Getting to know your OpenStage phone
Display
Your OpenStage 40 comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and
contrast to suit your needs (
Page 172).
Idle mode
If there are no calls taking place or settings being made, your OpenStage 40 is in idle mode.
The left area contains the status bar on the first line and is followed by a five-line field for comprehensive context-specific displays. The right area is used for labeling the programmable sensor
keys.
Idle-display view and icons
The time, weekday, and date are displayed in the status bar.
In addition, different icons represent different situations and switches:
Press the
O
key to return to the idle display again, for example, from a call list
(
Page 32). To return to the idle display again from the phonebook ( Page 35) or the Ser-
vice menu ( Page 35), press the N key. You can also configure a "Show telephone
screen" function however for both cases (see Page 75) to return to the idle mode screen
again.
Icon Explanation
The ringtone is deactivated.
The ringtone is set to a beep.
The "Do not disturb" function is activated.
The phone lock is activated.
A mobile user is logged on to the telephone.
Status bar
Programmable sensor key list
Page 24
Context-dependent
displays
Page 25
Level 2
Mirea, Ch.
Toussaint.
Rüscher
Stahl, Ing
Iller, Zin
10:29 am Mon 17.11.06
S
07
01234567
Own phone number
Page 25
Getting to know your OpenStage phone 25
Displays on the status line for adjusting the volume
When you adjust the ringtone, handset and speaker volume using the + and - keys, you
will see the following displays in the status line:
Context-dependent displays
Depending on the situation at hand, the graphic display on your OpenStage phone displays different content, to which you can respond intuitively.
Information on actual events
The following icons appear centered on the display when your phone is idle and signal current
properties or events.
Example: You missed two calls in your absence.
You have two new voice messages that you can open by pressing O Page 32.
Icons for events
Context menus
An arrow beside a selected entry indicates the existence of a context menu that you can open by
pressing the i or g buttons on the navigator (
Page 19). The range of functions available is
situation-specific.
After a connection is set up – you are called or you make call – the context menu appears automatically under the current connection for the configured time (e.g. 20 seconds).
You can define how long the context menu should be displayed. You can deactivate the automatic
display so that the g key on the navigator must be pressed to see the context menu of the con
-
nection Page 191.
Display Meaning
Ringtone volume in 10 levels
Ringtone volume in 10 levels when the ringtone is switched off
Handset or speaker volume in 10 levels
Icon Explanation
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
02
1st entry
(selected on callup)
Selected entry
Consultation
Start conference
Blind transfer call
Disconnect
Hold
Page 26
26 Getting to know your OpenStage phone
Idle display context menu
The following functions (where released) can be accessed by pressing the right key on the navigator:
Pop-up menus
In many operating situations, suitable functions or information is offered in an automatic pop-up
window.
Example: You set up a consultation call. The pop-up menu opens and offers suitable functions for
selection with the navigator.
A pop-up window automatically closes as soon as you have performed an action.
To suppress information pop-up windows, press i on the navigator.
First entry (selected when you call up the menu, if you
have already dialled a phone number)
Selected entry
Only available when configured to support mobility
Redial {1} 1234
Ringer off
Do not disturb off
Mobile logon
Cancel call backs
Directed pickup
012345|
Dial
Redial {1}
Retrieve held call
Level 2
Mirea, Ch.
Toussaint.
Rüscher
Stahl, Ing
Iller, Zin
Page 27
Getting to know your OpenStage phone 27
Telephony interface
Single-line view
Additional information is displayed in the telephony interface when your phone rings, when you
dial a number or during a call, for instance.
Example:
Icons for frequent call states
The same information is available on multi-line telephones for the selected line in the line
overview.
Icon Explanation
The call is active
High-quality voice connection (G.722).
The call has been disconnected
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold
The voice connection is secure.
The voice connection is not secure.
Detailed descriptions of the various functions can be found in the sections "Basic phone
functions"
Page 38 and "Enhanced phone functions" Page 82.
Press the
O
key to return to the telephony interface again, for example, from a call list
(
Page 32). To return to the telephony interface again from the phonebook ( Page 35) or
the Service menu ( Page 35), press the N key. You can also configure a "Show tele-
phone screen" function however for both cases (see Page 75) to return to the telephony
interface screen again.
Smith Michael{3:16
08912345678
Consultation
Hold
Blind transfer call
Disconnect
Icon indicating call status
Call duration
Current call(s)
Context menu with situation-specific options
{
}
Page 28
28 Getting to know your OpenStage phone
Multi-line view
You can use the h key to switch between two tabs on the telephony interface:
• "[My phone]" tab - represents the primary line or the line view of a selected line Page 27
• "Overview" tab - configurable overview of the secondary lines
Page 21
In idle mode: Press the h key:
Example:
The status icons provide information about the state of the relevant line.
Icon Explanation
Call for the corresponding line.
Call from a DSS line.
Call for a line with suppressed ringtone Page 138.
"Hold reminder" is activated Page 87.
The line is currently not available.
The line is busy.
Please note the LED displays for the line keys Page 21.
Level 2
My phone
Line 1
Line 2
Overview
[My phone]
gBohr, Niels
Line 1 Line busy
Line 2
Line key labeling
Page 21
Line status
Line name
Status icon
Page 29
Getting to know your OpenStage phone 29
Context in the line overview
In the context menu of a selected line you have the following options with:
• Own free line
–Select
–View
1
• Own line with active call
–Hold
– Clear (replace handset)
–View
1
• Own line with held call
–Retrieve
–View
1
• Other free line
–Select
–View
1
• Other line with active call
–Hold
– Clear (replace handset)
–View
1
• Other line with held call
–Retrieve
–View
1
• Other line busy
–View
1
– Connecting
2
1. The telephony view is displayed as a preview after a period of time set by the administrator.
2. The "connect" function must be activated by the administrator.
Page 30
30 Getting to know your OpenStage phone
Phonebooks
In addition to a local phonebook, there is a connection to the LDAP corporate directory if administrator has made the necessary settings.
Both phonebooks can be accessed via the telephone menu ( Page 35). You can configure sen-
sor keys for the phonebooks.
Search contacts
When in the phonebook or directory list view, press the keypad key that corresponds to the first
letter of your search term.
A field opens for you to enter the search term:
The cursor jumps to the first entry in the list that matches the character you entered in the search
field.
Personal phonebook
You can store up to 100 private contacts in your personal phonebook. These are displayed in alphabetical order in the phonebook list. How to create contacts is described in Page 108. A con-
tacts consists of an entry with a "Last name", "First name" and a number.
Managing contacts
All saved contacts are listed in alphabetical order on the "Personal" menu.
You can use the "Options" context menu to
• create new contacts Page 108
• delete the entire phonebook list
Page 109
Bohr, Niels
Bernoulli, Daniel
Personal
Chadwick, James
Curie, Marie
Faraday, Michael
Option
UK
JL5 (Abc)
K
Page 31
Getting to know your OpenStage phone 31
Using contacts
The following functions are available via the context menu of a selected contact:
• Calling a contact Page 99
• Editing a contact
Page 108
• Deleting a contact
Page 109
Corporate directory
If you have access to a corporate directory (LDAP directory), you can search for contacts in it (consult relevant administrator). A simple and an advanced search function are available for this.
Searching for a contact
• Simple search Page 111
• Quick search
Page 113.
Using a contact
Calling a contact Page 99
Page 32
32 Getting to know your OpenStage phone
Messages
Depending on the type and configuration of your communications platform (contact the relevant
administrator), messages from services, such
as, HiPath Xpressions can be displayed in this list.
A message ( Page 25) appears on the idle display and the LED on the key O ( Page 18)
flashes to signal new messages or missed calls.
To access the menu: Press the O key and use the navigator to select and confirm the relevant
submenu.
Voicemail (answering machine)
You will find voicemails in the directory Messages ( Page 46).
New voicemails are signalled as follows depending on the settings made by administrator:
• Only the LED on the O key flashes
• The LED on the O key flashes and the alert bar illuminates
• Only the alert bar illuminates
Note also the setting options for missed calls Page 33 and have the possible combinations ex-
plained to you by the administrator if necessary.
You will be shown the following for example:
Calls
Messages
Records
Voice mail
New{1} (3)
Urgent{1} (1)
Non-Urgent{1} (0)
Old{1} (5)
Voice Mail
Message statistics
Page 33
Getting to know your OpenStage phone 33
Calls
This list appears as soon as you receive new missed calls if you select the Calls option in the
Records menu. You can then scroll back to the Calls submenu with the backspace key. The fol
-
lowing calls or call attempts are logged as call lists:
The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not
saved and displayed if the call journal is disabled
Page 115.
Call lists
All calls to your phone are time-stamped and logged in consecutive order in the call lists.
Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is
deleted.
Multiple calls from the same number are only listed once. The number of call attempts is logged
in the "Details" context menu and additionally in the "Missed Calls" log in the list display.
The list contains the phone number and the time of the last call attempt from each user listed, if
made on the current day, otherwise the date of the last call attempt.
The call journal function must be activated in order to display call lists Page 115. The call
journal must also be activated for the customary last number redial function. If the call journal
is not activated, you are simply shown the voicemail selection when you press the O key.
If you connected a call partner with his/her consultation or second call partner, his/her phone
number will be shown in the call list "Received".
Callers with suppressed numbers are listed as "Unknown" in the call lists.
Only calls to the primary line are received on multi-line phones ( Page 13).
Dialled
Missed
Calls
Received
Forwarded
Page 34
34 Getting to know your OpenStage phone
Example of the Missed call list:
The administrator may have made special settings for missed calls. The following keys flash or
illuminate, depending on the setting, to indicate new missed calls:
• Only the LED on the O key
• The LED on the O key and the alert bar
• Only the alert bar
•Or neither
Note also the setting options for voice messages Page 32 and have the possible combinations
explained to you by the administrator if necessary.
Missed calls are not signalled if the call journal is disabled Page 115.
Call list options
You can select the following function in the Options context menu:
Delete all Page 114
Entry-specific context menu
You can select the following functions for an individual entry:
• Dial Page 100
• Details
Page 114
Call attempts with date and time (up to ten can be saved)
• Delete
Page 114
Missed
(Benz, Karlg10:25
Options g
(Lessing, Ephraim7:22
(Busch, Wilhelm12:11
Time of call
Selected new entry
with context menu
Old entry
11178 (2)
235689 (1)
2568900 (1)
Number of call attempts
Page 35
Getting to know your OpenStage phone 35
Telephone menu
Open the telephone menu using the N key.
Personal
You can create your own local phonebook under Personal containing up to 100 entries
Page 108. The data for a subscriber includes the last name, first name, and phone number. You
can configure a function key for opening the phonebook.
Corporate
If you have the option of using a corporate directory, you can use this option to find subscribers
Page 111. As a prerequisite for this, your administrator must have set up the appropriate ac-
cess. The phonebook can likewise be opened via a programmed function key.
Program/Service menu
Accessing the menu: Settings select and confirm and then select and confirm the required menu
using the navigator.
Settings –> User
Setting options are provided here that allow you to adapt the telephone to your individual requirements.
Settings –> Admin
Once the admin password has been entered, this menu is available to the relevant administrator.
Settings
Company-wide
LDAP phonebook
Local phonebook
Settings
Phone book
Program/Service menu
Personal
User
Admin
Password-protected
administration area
Settings for the user
Settings
Page 36
36 Getting to know your OpenStage phone
User settings
You can use the "User" menu to make local function settings for your OpenStage and to configure
the appearance of your display to your personal requirements.
Select one of the following menus with the navigator ( Page 19):
• "Date and time" Page 176
•"Audio"
Page 180
• "Configuration" e.g.
Page 83 or Page 105
• "Phone"
Page 75 or Page 172
• "Locality"
Page 176
•"Security"
Page 142
• "Network information"
Page 36
• "Diagnostic information"
Page 204
•"Reset"
Page 194
Network information
Information about the IP address or name which was assigned to the phone in the network and
therefore the HTML address of the WBM interface.
V
View information on the phone Page 193
Diagnostic information
V
Provides information on all of the important settings of the telephone. Can provide valuable help
in support situations
Page 204
Perform reset
V
Personal settings made via the telephone menu or the WBM interface can be reset to factory
settings.
Page 194
Administration
You can access the administration area via the "Admin" function and by entering the administration
password.
Refer to the administration manual supplied with your phone for more detailed information on this
topic.
Contact your administrator or refer to the OpenStage Administration Manual for more on the
network information values listed here.
Page 37
Getting to know your OpenStage phone 37
Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote
maintenance.
Control function
The administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the administrator installs a monitoring
function. You can use your phone as normal during monitoring. However you will first be informed
about the operation with a message on the display and prompted to allow monitoring.
If the administrator has activated a function on your phone, which continuously transmits operating
data to a server, you will see the flashing icon
in the upper display line.
Activating a diagnostic call
In the event of connection problems with a specific destination, the administrator may ask you to
enter an activation code before the number of the subscriber, which can be used to initiate tracing
of the call data on the phone. The activation code, which must be provided to you by the adminis
trator and which comprises a leading asterisk, followed by three digits and the hash sign as the
terminating character, must be entered before the actual phone number. At the end of the call, the
call-related data is sent for further analysis to the DLS server, which then passes it to the "Open
-
Scape Voice Trace Manager".
Contributing to environmental protection by saving
energy
The user can save energy actively using the energy settings on the telephone and in this way contribute to protecting the environment.
To reduce energy consumption, you can
• reduce the brightness of the display (the default setting is 50 percent and is preset Page 174).
• set the background lighting to switch off automatically after a certain period of time. To save a
large amount of energy, the time can be reduced to one minute. The default value is 5 minutes
(
Page 174).
• reduce the ring volume (set by default to 50 %
Page 180).
Page 38
38 Basic functions
Basic functions
Secure voice transmission
Prerequisite: The secure voice communication option must be activated by
your administrator.
If you call a party or receive a call from a party over a secure connection, a padlock icon1 appears on the other party’s row on your graphic display. You can opt
to have voice connections that are no longer secure indicated by a brief alerting
tone and a window with the message "Unencrypted call"
(see Page 186).
Emergency mode
If a failover system has been set up for your OpenScape Voice, you can still
make calls and use the functions of the failover system, for example, despite
network faults.
If it happens that your telephone is no longer connected to OpenScape Voice, it
is registered automatically on the configured failover system. The message
"Emergency mode (B8)" then appears on the display.
Some functions may not be accessible while in emergency mode, for example:
• Call forwarding ( Page 60)
• Voicemail (
Page 46)
• Callback (
Page 57)
• Group functions (
Page 44)
• Multiline (
Page 118)
• OpenScape Voice functions (
Page 152)
Answering a call
The OpenStage rings. A call is also visually signalled on the call display. The call
is also visually signalled on the alert bar.
If transmitted, calling party information (name, phone number) appears on the
graphic display.
Please read carefully the introductory chapter "Getting to know your OpenStage phone" Page 14 before performing any of the steps described
here on your phone.
1. Closed for secure or open for nonsecure voice communication
If you have set a pattern melody or a ringtone Page 182 on your phone,
it is possible that administrator has preset a different pattern melody, pattern sequence or ringtone or deactivated the ringtone, depending on the
call type (e.g. an external or internal call).
An incoming call will interrupt any ongoing telephone setting operations.
When the call ends, you can press the N key to return to the point in the
menu structure where you were interrupted.
Page 39
Basic functions 39
Answering a call via the handset
The phone is ringing. The caller is displayed.
^ Lift the handset.
if nec. +- Set the call volume.
Answering a call via the loudspeaker
(speakerphone mode)
The phone is ringing. The caller is displayed.
The pop-up menu opens:
Select and confirm the option shown. The n key lights up.
or
n Press the key shown. The key lights up. The speakerphone function is activated.
if nec. +-
Set the call volume.
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is active.
• The ideal distance between the user and the phone in speakerphone mode is
50 cm.
Answering a call via the headset
Prerequisite: A headset is connected.
The phone is ringing. The o key flashes.
o Press the key shown.
if nec. +- Set the call volume.
Answering calls automatically via the headset
Prerequisite: The administrator has additionally configured a key with the "Auto-Headset function (AICS Zip tone) ( Page 75).
S Press the "Auto-Headset" sensor key to activate automatic call answering. This
key and the headset key illuminate.
A short acoustic signal is heard on the headset for a call and the connection is
established. If you want to manually answer calls again, deactivate the automat
-
ic answering function using the "Auto-Headset" key. Both keys are off.
If the phone number is stored in the local telephone, the associated name
is shown on the display (must be activated by administrator).
Accept?
Make sure your headset port is set up properly Page 184.
Page 40
40 Basic functions
Directed pickup
You can pick up a call signalled at an absent coworker’s phone. If a colleague
has placed a call on hold on their multi-line phone you can also pick up this call.
Accept call
Prerequisite: You know the coworker’s internal phone number and the function
is configured for you in OpenScape Voice.
A coworker’s phone rings.
Select and confirm the option shown in the idle phone’s context menu.
or
^ Lift the handset.
or
n Press the key shown.
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number. You are connected to
the calling party either via the handset or in speakerphone mode.
Picking up the held call
Prerequisite: Your colleague has placed a call on hold on their multiline phone
Page 122. You know the coworker’s internal phone number and the function
is configured for you in OpenScape Voice.
Select and confirm the option shown in the idle phone’s context menu.
or
^ Lift the handset.
or
n Press the key shown.
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number. You are connected to
your colleague’s held call either via the handset or in speakerphone mode.
Directed pickup?
Directed pickup?
Directed pickup? f
Directed pickup? f
Page 41
Basic functions 41
Switching from handset to speakerphone
mode
Prerequisite: You are conducting a call via the handset and the microphone and
loudspeaker functions have been activated by administrator.
Standard mode
n and \ Hold down the key and replace the handset. Then release the key and proceed
with your call.
US mode
If the country setting is set to US, you do not have to hold down the loudspeaker
key when replacing the handset to switch to speakerphone mode.
n Press the key shown.
\ Replace the handset. Proceed with your call.
{ or }
Switching from speakerphone mode to the
handset
Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset.
n The key shown goes out.
Make note of the two different processes and activate, if necessary, your
preferred setting
Page 183.
A secure voice communication is indicated by a closed padlock icon on the
graphic display; a nonsecure voice communication is indicated by an open
padlock icon on the graphic display (see also
Page 38)
Page 42
42 Basic functions
Switching from headset to speakerphone
mode
In standard mode
n Press and hold the key (open listening ist activated),
o Press the key shown. Speakerphone mode is activated.
In US mode
n Press the key shown.
o Press the key shown. Speakerphone mode is activated.
Open listening
You can let other people in the room join in on the call. Let the other party know
that you have turned on the loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown.
Deactivating
n Press the lit key.
Switching to speakerphone mode
n \ Hold down the lit key and replace the handset.
Page 43
Basic functions 43
Activating/deactivating the microphone
You can temporarily switch off the handset microphone to prevent the other party
from listening in while you consult with someone in your office.
Prerequisite: You are conducting a call.
Deactivating the microphone
p Press the key shown.
Activating the microphone
p Press the lit key.
Ending a call
s Press the key shown.
or
Select and confirm the option shown in the connections’s context menu.
or
\ Lit key pressed
or In speakerphone mode
n Press the lit key.
Disconnect?
Page 44
44 Basic functions
Group call
Your administrator can incorporate multiple telephones in a call pickup group. If
your telephone belongs to a pickup group, you can also accept calls intended for
other members of the group.
A group call is displayed on the phone. The administrator may have made the
following settings for signalling:
The volume settings can be found from Page 180.
Further administrator settings for group calls:
• The group call can be picked up both by lifting the handset and via the "Pickup
call" menu option.
• The group call be picked up via the "Pickup call" menu option but not by just
lifting the handset.
• A key is programmed for call pickup.
• Open a pop-up menu with the Call pickup key when a group call is waiting.
Telephone status Ring on group
call = Yes
Ring on group
call = No
Ringer on Silent Ringtone
Loudspeaker
Beep
Loudspeaker
in
Connection
Handset Ringtone
Loudspeaker
Beep
Handset
Handset
Open listening
Beep
Handset and
loudspeaker
Beep
Handset and
loudspeaker
Headset Ringtone
Loudspeaker
Beep
Headset
Headset
Open listening
Beep
Headset and
loudspeaker
Beep
Headset and
loudspeaker
Speakerphone mode
Beep
Loudspeaker
Beep
Loudspeaker
Ringer off Silent Nothing Nothing
in
Connection
Handset Nothing Beep
Handset
Handset
Open listening
Beep
Handset and
loudspeaker
Beep
Handset and
loudspeaker
Headset Nothing Beep
Headset
Headset
open listening
Beep
Headset and
loudspeaker
Beep
Headset and
loudspeaker
Speakerphone mode
Beep
Loudspeaker
Beep
Loudspeaker
Page 45
Basic functions 45
Picking up a group call with the call pickup key
Prerequisite: The Call pickup key is configured. Your administrator has set up
the group call such that it is only displayed through flashing of the Call pickup
key. The phone can also ring when idle.
A group call is waiting. The Call pickup key flashes. The group call is not shown
on the display.
R Press the sensor key with the "Call pickup" function.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
Picking up a group call immediately via the pop-up menu
Prerequisite: Your administrator has set up the group call such that it will be
shown immediately on the display and the pop-up menu will open.
A group call is waiting and is shown on the display with
Pickup: Caller
for: Party
Picking up a group call
The pop-up menu opens:
Confirm.
or
^ Lift the handset (only if the appropriate function is set by your administrator)
or
R Press the sensor key programmed with the "Call pickup" function (if configured).
The speakerphone function is activated.
Ignoring a group call
Select and confirm the option shown. The phone stops signalling the group call.
Pickup call?
Ignore?
Page 46
46 Basic functions
Listening to voicemail
To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see Page 32).
The message key O flashes and/or the alert bar illuminates and the F icon
appears on the display (depending on the setting made by the administrator) to
indicate new messages. The LED and/or the alert bar only extinguish again
when all new messages have been picked up and there are no further missed
calls.
Picking up messages
O Press this key when the phone is in idle mode. The Records menu opens.
Select and confirm to open the menu for voicemail.
If messages are waiting, you will be shown a list with the new messages and the
messages you have already listened to, sorted by status (see
Page 32). The
number of the respective messages is indicated.
Confirm the option shown to call the mailbox. Follow the voice instructions. You
may need to enter a password.
Calling the mailbox directly
You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting.
^ Lift the handset.
O Press this key. The mailbox answers. Follow the voice instructions. You may
need to enter a password.
Messages
Call Mailbox
You can call the mailbox any time you see the "Please dial" prompt on the
display.
Page 47
Basic functions 47
Call control (2nd alert)
To ensure that you do not miss any important calls, administrator can configure
a key that blinks when a call is waiting, for instance, when you are dialling a num
-
ber or when two calls come in simultaneously.
Two calls simultaneously
Prerequisite: The 2nd alert key is set up and "call waiting" is permitted
(
Page 93).
Y Y two calls ring at the same time.
Caller information from the first caller is displayed and you have the following options:
• Accept
•Reject
•Deflect
T The "Call control" key is blinking and you hear a notification tone.
Display second caller
T Pressing the blinking "Call control" key will display the second caller's informa-
tion and you again have three options to choose from.
Return to first caller
T Press the blinking "Call control" key again to return to the first caller's displayed
information.
Accept a call
If you accept one of the calls, the other call is treated as a second call (see
Page 91)
While dialling
Prerequisite: The 2nd alert key is set up and "call waiting" is permitted
(
Page 93).
^ j You receive a call while you are dialling. You hear an alerting tone and the "2nd
alert" key flashes.
T Press the blinking "Call control" key. Dialling is interrupted. The caller's informa-
tion is displayed and you have the following options:
• Accept
•Reject
•Deflect
Call control does not work with multi-line phones.
Note that when you set up call control, the "Busy when dialling"
Page 103 function will be disabled. The exception is if you dial a number
during a Consult Page 52.
Page 48
48 Basic functions
Making calls
You can also use enhanced functions, such as call lists or the personal or corporate directory, in order to call a subscriber Page 99.
Off-hook dialling
^ Lift the handset.
j Enter the number if nec. Use the navigator Page 19 to correct entries as nec-
essary.
In the pop-up menu:
Confirm or wait until the dial delay expires (see Page 101).
or In the pop-up menu
Select and confirm the option shown1.
The connection is set up.
If you selected the option "Busy When Dialling" Page 103, you will not
be interrupted by an incoming call. In this case, the caller hears the busy
signal.
Dial
Redial {1}
1. Please note the information in relation to the call journal on Page 51
If you are using a dial plan and Immediate dialling is set (see Page 50),
dialling is automatically performed as soon as the character string entered
matches an entry in the dial plan.
If a connection is temporarily unreachable, you will hear a special information tone (short tone sequence). The fault can be rectified quickly, so try
again to dial this phone number after an appropriate time.
Page 49
Basic functions 49
On-hook dialling
The connection is set up with on-hook dialling via the loudspeaker (speakerphone mode) or via a connected headset.
n Press the key shown.
or
o Press the key if a headset is connected.
and/or
j Enter the station number.
i Press or wait until the dial delay expires (see Page 101).
or In the pop-up menu:
Confirm1.
First enter the number
First enter the number. The loudspeaker or headset key illuminate when you enter the first digit.
j Enter the station number. If nec. Use the navigator Page 19 to correct entries
as necessary.
Confirm or wait until the dial delay expires (see Page 101).
The connection is set up.
Redial {1}
1. Please note the information in relation to the call journal on Page 51
Dial
If you are using a dial plan and Immediate dialling is set (see Page 50),
dialling is automatically performed as soon as the character string entered
matches an entry in the dial plan.
Page 50
50 Basic functions
Immediate dialling
Immediate dialling should only be activated if administrator has configured and
approved a dial plan.
Immediate dialling is deactivated by default. For this reason after entering the
number you must either confirm the "Dial" option or wait until the dial delay ex
-
pires to set up the connection. If Immediate dialling is configured, your call is
automatically dialled as soon as the string entered matches an entry in the dial
plan.
Activating or deactivating immediate dialling
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Confirm
Settings
User
Configuration
Outgoing calls
Immediate dialling
Yes
Save & Exit
Page 51
Basic functions 51
Dialling using the hot or warm line function
Your administrator can configure a hot or warm line for your phone.
If you lift the handset of the phone or press the loudspeaker key
• with a hot line immediately or
• with a warm line after a defined period of time,
• a number specified by administrator is dialled.
Examples:
• The phone in the lift immediately dials the reception number.
• The phone at a patient’s bed dials the ward number e.g. after a minute if no
other number is dialled.
Redial
Redialling from the call list
, Press the key shown.
You are automatically directed to the Dialled list in the Calls menu.
Select and confirm the entry you want.
The phone number associated with the list entry is dialled.
Redialling from the pop-up menu
^ Lift the handset.
or
n Press the key shown.
Confirm.
The last phone number entered is dialled.
Redialling from the idle menu
Select and confirm from the idle display context menu ( Page 26). The last
phone number entered is dialled.
You must have activated the call journal in order to use the call list. This
also applies for redialling the last number dialled
Page 115. If the call
journal is disabled, you will be shown the message "Key function unavailable" on the display when you try to execute the last number redial function
using the , key or a correspondingly programmed function key.
If you still want to access the function for redialling the last number dialled
despite having disabled the call journal, you can alternatively use the
OpenScape Voice "last caller redial" function, assuming this function has
been activated by the administrator
Page 167.
Only calls to the primary line are received on multi-line phones
(
Page 13).
Niels, Bohr 07:06 am
Redial {1}
Redial {1}
Page 52
52 Basic functions
Consulting a second party
You can call a second party while a call is in progress. The connection to the first
party is placed on hold.
Prerequisite: You are conducting a call.
Select and confirm the option shown in the connections’s context menu.
or Start conference
Select and confirm the option shown in the context menu for the call connection
when you intend to set up a conference with the new participant. You can also
use an already configured
Conference key in this instance.
j Call the second party.
or In the pop-up menu:
Confirm the option shown1.
Consult
Start conference
If you are using a dial plan and Immediate dialling is set (see Page 50),
dialling is automatically performed as soon as the character string entered
matches an entry in the dial plan.
Repeat dialling S. Hawking
1. Please note the information in relation to the call journal on Page 51
If you want to use a call list or one of the phonebooks for the consultation
call, select Hold instead of Consult in the context menu and/or press the
Hold key and then open a required call list (
Page 108) or one of the
phonebooks ( Page 108/ Page 111).
Alternatively you can also open a call list or phonebook without using the
Consult or Hold functions – the active call is automatically placed on
Hold.
Page 53
Basic functions 53
Ending a consultation call
You end the consultation
Select and confirm the option shown in the second party's context menu.
The consultation call is disconnected. The call with the first party is resumed.
The second party hangs up
If the second call partner hangs up, you will be prompted to retrieve the first call
again if "Hold and hang-up" is disabled (
Page 89). Otherwise, the first call will
remain on hold until you receive this prompt after a defined time interval.
Confirm the option shown. You are reconnected with the first party.
Ending the consultation with an active headset
Prerequisite: The administrator has additionally configured a key with the "Auto-Headset" function (AICS Zip tone) ( Page 75).
S Press the "Auto-Headset" sensor key to activate automatic call answering. This
key and the headset key illuminate.
[ You make a consultation call and the second party hangs up. You are automat-
ically reconnected with the waiting first party. The prompt "Retrieve held call"
does not appear.
Disconnect & return
Retrieve held call
If the call is kept on hold, you can retrieve the call via the context menu
before the set time expires.
Page 54
54 Basic functions
Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call.
Select and confirm the option shown in the connection’s context menu.
Ending an alternate operation
Disconnecting the held call:
Select and confirm the option shown in the held connection’s context menu.
The held call is disconnected. The active call continues.
Disconnecting the active call:
Select and confirm the option shown in the active connection’s context menu.
The active call is disconnected. The held call remains on hold and can be managed via the context menu.
Alternate?
It does not matter which context menu is open when alternating. The "Alternate" function appears in both menus (active and passive connection).
You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate".
Disconnect?
Disconnect & return?
Page 55
Basic functions 55
Putting on hold and retrieving successively or
simultaneously
Putting an active call on hold
Prerequisite: You have a single-line phone and are conducting a consultation
call
Page 52 or have answered a second call Page 91. The sensor key
"Hold" is configured Page 75.
The "Hold" function can also be initiated from the context menu.
S Press the "Hold" key. The key flashes. The consultation or second call and the
first call are put on hold.
Retrieving the first call
b Switch to the first call. Remove the context menu first if necessary by clicking
with the left mouse button.
R Press the flashing "Hold" key. You are connected with the other party. The con-
sultation or second call continues on hold.
Retrieving the second call
d Switch to the held consultation or second call. Remove the context menu first if
necessary by clicking with the left mouse button.
R Press the flashing "Hold" key. You are connected with the other party. The first
called is put on "Hold" again.
Page 56
56 Basic functions
Connecting parties
You can connect the first party with the party you consulted, clearing down your
connection to both parties in the process.
Prerequisite: You are conducting a consultation call Page 52 and call joining
must be allowed Page 56.
Select and confirm the option shown in the active connection’s context menu.
The active and held calls are joined. The active call and the consultation call are
cleared down.
or Connect by hanging up
] or n Replace the handset or, if you are in speakerphone mode, press the loudspeak-
er key. The other two parties are now connected to one another.
Allowing call joining
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec. j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Confirm the option shown.
Complete Xfer?
Settings
User
Configuration
Connected calls
Allow call joining = Yes
Yes l
Option = Save & Exit l
Page 57
Basic functions 57
Callback
You can request a callback if the station called is busy or if nobody answers.
You receive the callback as soon as the other party's line becomes free.
Requesting callback
Prerequisite: The station called is busy or nobody answers.
In the pop-up menu:
Select and confirm the option shown.
Deleting callback requests
You can delete scheduled callback requests if you no longer need to return a
call, for
example at the end of the working day.
Prerequisite: At least one callback was requested.
Select and confirm the option shown in the idle display ( Page 26) of the con-
text menu.
Confirm in the pop-up menu. All callback requests are deleted.
This option is only available if both you and your administrator have activated the function ( Page 58).
Only the callback requests for your primary line are logged on multi-line
telephones
Page 13.
Call back?
Cancel call backs?
Page 58
58 Basic functions
Responding to a callback
Prerequisite: A callback was requested. Your phone rings and station information appears on the graphic display. The pop-up menu opens:
Accepting a callback
Select and confirm the option shown.
Rejecting a callback
Prerequisite: The Reject function has been activated by administrator.
Select and confirm the option shown.
The callback request is deleted. The caller's phone number is added to the
missed calls list.
Permitting a callback
Prerequisite: The Callback function has been activated by administrator.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Confirm the option shown.
if nec. j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
Accept?
Reject?
Settings
User
Configuration
Outgoing calls
Callback: No
Yes
Save & Exit
Page 59
Basic functions 59
Calling back missed calls
Calls received while you are absent are indicated by a message on the idle dis-
play ( Page 25). Moreover, the message key O and/or the call display flash
or illuminate depending on the setting made by administrator. They only extinguish again when all new list entries have been queried.
Missed calls are logged in the missed calls list. This list provides information on
the missed call and lets you call back the number directly (call lists, see also
Page 33). Missed calls are not saved and displayed if the call journal is dis-
abled Page 115.
O Press the key shown.
Select and confirm the option shown.
Confirm the option shown.
Select and confirm the appropriate list entry. The phone number associated with
the list entry is dialled.
If no new calls are listed, the call list menu is offered under Calls Page 114 .
Only the calls missed on your primary line are logged on multi-line telephones Page 13.
Calls
Missed l
Niels, Bohr 20.0510:06
Page 60
60 Call forwarding
Call forwarding
Depending on the settings made by administrator, standard call forwarding is
configured for the phone or alternatively call forwarding depending on incoming
call type that is supported by OpenScape Voice
Page 68.
Standard call forwarding
You can forward calls for your phone to another phone. You can also change,
activate, and deactivate call forwarding during a call. The function Forwarding
must be authorised by administrator.
Three forwarding conditions can be programmed in the forwarding menu:
• Unconditional
•Busy
• On no reply
Because of its direct impact, "Unconditional" call forwarding has the highest priority followed by "No reply" and "Busy".
If active, "Unconditional" call forwarding is indicated on the graphic display when
the phone is idle.
Forwarded calls can be logged in a call list (see Page 33).
The menu Forwarding offers you three types of call forwarding:
Unconditional gDestination phone number
Busy gDestination phone number
No reply (after {1}s) gDestination phone number
A phone number may already be assigned to each call forwarding type. For example, one Destination could be Destination 12345.
On multi-line telephones ( Page 13), you can only configure call forward-
ing for the primary line.
Alternatively, call forwarding can be programmed on one or more keys with
a fixed destination and a predefined forwarding or call type
Page 79.
Page 61
Call forwarding 61
Using call forwarding
The following functions are available for activating and deactivating call forwarding and configuring it in accordance with your requirements:
• ”Activate or deactivate immediate forwarding” Page 61
• ”Saving destination phone numbers for call forwarding”
Page 63
• ”Edit favourites”
Page 63
• ”Copy and insert destination phone numbers”
Page 63
• ”Assign a destination phone number for call forwarding”
Page 65
• ”Activate/deactivate call forwarding”
Page 66
• ”Defining the ring duration before call forwarding on no reply”
Page 67
Activate or deactivate immediate forwarding
r Press the key shown.
Deactivating call forwarding
If call forwarding was activated for Unconditional, it will now be automatically deactivated.
or Activate forwarding to last destination
The pop-up menu opens:
The message
"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Page 62
62 Call forwarding
Use last forwarding destination
Select and confirm the option to use the last saved destination for Unconditional
again. Call forwarding to this destination is immediately activated for Uncondi
-
tional and the key r illuminates.
or Activate with variable destination phone numbers
If you want to use a new forwarding destination:
Select and confirm the option shown.
j Enter and confirm the new destination phone number.
or Confirm the last destination phone number saved (it will be displayed).
Call forwarding to this destination is immediately activated for Unconditional and
the key r
illuminates.
Accept
Set a forwarding destination
Page 63
Call forwarding 63
Saving destination phone numbers for call forwarding
r Press the key shown.
The pop-up menu opens:
The message
"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Three types of call forwarding are offered in the settings menu:
• Unconditional
•Busy
• No reply (after {1}s)
Save destination phone number
Select forwarding type (here for instance Unconditional)
Select forwarding type in context menu.
j Enter/edit and confirm the destination phone number.
or Edit favourites
You can configure up to five destination phone numbers for call forwarding.
These destination phone numbers can then be assigned different forwarding
conditions.
Select forwarding type (here for instance Unconditional)
Select and confirm forwarding type in context menu.
Select and confirm the option shown.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select and confirm the option shown
Copy and insert destination phone numbers
You can also enter the call forwarding settings via the user menu
(
Page 84) or via the WBM interface Page 206.
Edit call forwarding
You can check whether Busy or No reply call forwarding is activated.
Unconditional g
Enter destination
Unconditional g
Edit favourites
Destination 1
Save & Exit
Page 64
64 Call forwarding
The current destination phone number for a call forwarding type is copied. For
example, the current destination phone number for All calls should also become
the current destination phone number for No reply.
r Press the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Three types of call forwarding are offered in the settings menu:
• Unconditional
•Busy
• No reply (after {1}s)
1. Copy
Select forwarding type (here for instance All calls)
Select and confirm forwarding type in context menu.
2. Insert
Select target forwarding type (here for instance No reply (after {1}s))
Select and confirm target forwarding type in context menu.
Both types of call forwarding now have the same destination phone number. The
call forwarding type
No reply (after {1}s) is automatically activated.
Edit call forwarding
Unconditional g 3338
Copy
No reply (after {1}s) g
Paste
No reply (after {1}s) g3338
Page 65
Call forwarding 65
Assign a destination phone number for call
forwarding
Prerequisite: At least one destination phone number has already been saved.
r Press the key shown.
The pop-up menu opens:
The message
"Set forward on to" is displayed with the last forwarding destination used and
you are offered the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Select the forwarding type (here for instance Unconditional).
Select and confirm a saved destination in the context menu of the relevant forwarding type.
The forwarding type is activated and the new destination is displayed.
N Press the illuminated key to open the call view. If All calls was activated, the for-
warding destination is displayed with the forwarding icon and the r key illu-
minates. The Busy and No reply (after {1}s) types of call forwarding are not displayed.
Edit call forwarding
Unconditional g 3339
3336
Unconditional g 3336
Page 66
66 Call forwarding
Activate/deactivate call forwarding
Prerequisite: A forwarding destination is already configured for the relevant forwarding type.
r Press the key shown.
The pop-up menu opens:
The message
"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Choose one of the forwarding types offered
Unconditional (default setting is off)
Busy
No reply (after {1}s)
Here e.g. Unconditional.
i Confirm your selection. The forwarding type is activated or deactivated.
Call forwarding settings can appear as follows:
Unconditional (default setting is off)
Busy
No reply (after {1}s)
N Press the illuminated key to open the call display. If Unconditional was activat-
ed, the forwarding destination is displayed with the forwarding symbol and the
r
key illuminates.
The Busy and No reply (after {1}s) types of call forwarding are not displayed.
Edit call forwarding
Unconditional g 3339
Page 67
Call forwarding 67
Defining the ring duration before call forwarding on no
reply
You can define how often the phone should ring before the "No reply" call forwarding is activated.
z
You can also configure this setting via the WBM interface Page 206.
r Press the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Select forwarding type
Select and confirm forwarding type No reply in context menu.
j Enter the desired time in seconds and confirm your entry. The set time is dis-
played with the option. Call forwarding is activated.
N Press the illuminated key to open the call display.
This setting is only available if the "Server features" function was deactivated by the administrator.
Edit call forwarding
No reply (after {1}s) g3335
Set delay
Page 68
68 Call forwarding
Call forwarding by call type
If server features has been enabled by administrator and the Ext/int forwarding
function is activated, call forwarding by call type functionality will be available to
you. Forwarding in this case is dependent on the forwarding type and addition
ally on the call type. The menu layout therefore deviates from that for standard
forwarding
Page 60. You can also change, activate, and deactivate call for-
warding during a call.
Forwarding menu
The Forwarding menu is opened either using the r key or via the user menu
(
Page 84) and contains the three forwarding types:
• Unconditional
•Busy
• No reply
Because of its direct impact, "Unconditional" call forwarding has the highest
priority followed by "No reply" and "Busy".
If active, "Unconditional" call forwarding is indicated on the display when the
phone is idle. Forwarded calls are logged in a call list if allowed (see
Page 115).
The three forwarding types are each assigned three call types in the Forwarding menu:
Unconditional
– Any call
– External
– Internal
Busy
– Any call
– External
– Internal
No reply
– Any call
– External
– Internal
Page 69
Call forwarding 69
Using call forwarding
The following functions are available for activating and deactivating call forwarding and configuring it in advance in accordance with your requirements:
• ”Activating or deactivating immediate call forwarding” Page 69
• ”Saving destination phone numbers for call forwarding”
Page 70
• ”Preconfiguring or changing destination phone numbers”
Page 71
• ”Copying and pasting destination phone numbers”
Page 71
• ”Assigning a destination phone number to a call type”
Page 72
• ”Activating/deactivating call forwarding”
Page 73
Activating or deactivating immediate call forwarding
You can also configure the settings for call forwarding via the user menu
(
Page 84). It is recommended to use the call forwarding key however so that
you can use the following enhanced functions.
r Press the key shown.
Deactivating call forwarding
If call forwarding was activated for Unconditional, it is now automatically deactivated.
or Activating forwarding to last destination
The pop-up menu opens. The message
"Set forward on to" is displayed with the last forwarding destination used and
you are offered the following additional options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Using last forwarding destination
Select and confirm within three seconds to reuse the last saved forwarding destination for Unconditional. Call forwarding to this destination is immediately ac-
tivated for Any call and the r key illuminates.
If you do not confirm Accept immediately, call forwarding is activated automatically after a short time.
or Activating with variable destination phone numbers
If you want to use a new forwarding destination:
Select and confirm within three seconds.
j Enter and confirm the new destination phone number.
or Confirm the last destination phone number saved (it will be displayed).
Call forwarding to the defined destination is immediately activated for Uncondi-
tional and Any call and the r key illuminates.
Accept
Set a forwarding destination
Page 70
70 Call forwarding
Saving destination phone numbers for call forwarding
r Press the key shown.
The pop-up menu opens. The message. "Set forward on to" is displayed with
the last forwarding destination used and you are offered the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm within three seconds. You are then offered three forwarding
types in the Settings menu with three call types each and with frequently used
destination numbers preassigned by default:
• Unconditional
–Any call
– External
– Internal
•Busy
–Any call
– External
– Internal
• No reply
–Any call
– External
– Internal
• Edit favourites
Saving a destination phone number
Select and confirm the forwarding type (here for instance Unconditional).
Select the call type.
or
Select the option shown.
or
Select the option shown.
Select and confirm the option shown in the context menu for the call type.
j Enter/edit and confirm the destination phone number.
You can now select another call type additionally and enter a destination phone
number. If you assign destination phone numbers for External and Internal for
example, both external and internal calls will be forwarded to the respective des
-
tinations.
If the destination phone numbers for Any call are assigned or changed, this call
forwarding has priority and both external and internal calls are forwarded to this
destination phone number.
N Press the illuminated key to open the call view. Call forwarding for the selected
call type is activated.
You can alternatively enter the call forwarding settings via the user menu
(
Page 84) or also using the WBM interface Page 206.
Edit call forwarding
Unconditional
Any call g
External g
Internal g
Enter destination
Page 71
Call forwarding 71
Preconfiguring or changing destination phone
numbers
You can preconfigure up to five destination phone numbers for call forwarding.
These destination phone numbers can then be assigned to the different call
types.
r Press the key shown.
Select and confirm within three seconds.
Select and confirm the option shown.
For instance, select and confirm the first destination.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select and confirm the option shown.
N Press the illuminated key to open the call view.
Copying and pasting destination phone numbers
The current destination phone number for a call type is copied. For example, the
current destination phone number for Any call should also become the current
destination phone number for Internal.
r Press the key shown.
Select and confirm within three seconds.
The three forwarding types and associated call types are offered to you in the
Settings menu:
• Unconditional
–Any call
– External
– Internal
•Busy
–Any call
– External
– Internal
• No reply
–Any call
– External
– Internal
1. Copy
Select and confirm the forwarding type (here for instance Unconditional).
Select the call type (here for instance Any call).
Select and confirm the option shown in the context menu.
Edit call forwarding
Edit favourites
Destination 1
Save & Exit
Edit call forwarding
Unconditional
Any call g 3339
Copy
Page 72
72 Call forwarding
2. Paste to a call type of the same forwarding type
Select the destination call type (here for instance External).
Select and confirm the option shown in the context menu.
Both call types now have the same destination phone number. The call type External is activated automatically.
3. Paste to a call type of a different forwarding type
Select and confirm the forwarding type (here for instance Busy).
Select the destination call type (here for instance Internal).
Select and confirm the option shown in the context menu.
Both call types now have the same destination phone number. The call type Internal for Busy is activated automatically.
N Press the illuminated key to open the call view.
Assigning a destination phone number to a call type
Prerequisite: At least one destination phone number has already been saved.
r Press the key shown.
Select and confirm within three seconds.
Select and confirm the forwarding type (here for instance Unconditional).
Select the destination call type (here for instance Internal).
Select and confirm a previously saved destination in the context menu.
The call type is activated and the new destination is displayed.
N Press the illuminated key to open the call view.
External g
Paste
External g 3339
Busy
Internal g
Paste
Internal g 3339
Edit call forwarding
Unconditional
Internal g
3336
Internal g 3336
Page 73
Call forwarding 73
Activating/deactivating call forwarding
Prerequisite: One or more forwarding destinations are already configured for
the relevant call type(s).
r Press the key shown.
The pop-up menu opens. The message
"Set forward on to" is displayed with the last forwarding destination used and
you are offered the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm within three seconds.
The list of forwarding types is displayed:
• Unconditional
•Busy
• No reply
Select and confirm the option shown (e.g. Unconditional).
Choose one of the call types offered
Any call 3339 (default setting is off)
External 3335
Internal 3336
and confirm your selection, for instance External. The call type is activated.
Press once more to deactivate this call type again.
You can also activate all three call types. The call type Any call has priority in
this case and all calls are forwarded to the defined destination phone number.
Call forwarding for the call types External and Internal can be activated at the
same time. INT/EXT is then shown on the display for the forwarding type Un
-
conditional.
The call forwarding settings can appear as follows:
Any call 3339 (default setting is off)
External 3335
Internal 3336
N Press the illuminated key to open the call view. If you selected the forwarding
type Unconditional and activated a call type here, the call type is shown on the
display with the call forwarding icon and the
r key illuminates. Nothing is
shown on the display for the forwarding types Busy and No reply.
Edit call forwarding
Unconditional
External g3339
All call types are deactivated automatically for the forwarding type Unconditional. Previously activated call forwarding for all call types remains ac-
tivated with the forwarding types Busy and No reply until deactivated
manually by you. Activated call forwarding for Busy and No reply is indi
-
cated in the list by the call forwarding icon.
Page 74
74 Call forwarding
Call forwarding chain
Sometimes calls to a station are forwarded to another station that also has call
forwarding or DND activated. This can create a call forwarding chain consisting
of several telephones where the last member of the chain is your phone.
A popup window opens on your phone's display with the following information:
• Who is calling
• Who forwarded first or last
• The reason for the forwarding is displayed by an icon
You can set whether the station that forwarded first or last is displayed (see
Page 85).
Page 75
Programmable sensor keys 75
Programmable sensor keys
The phone features a range of functions that can, if required, be stored on programmable sensor keys. The phone comes with six sensor keys, all of which
can be programmed on two separate levels.
The "Shift" sensor key for switching between the two sensor key levels is preassigned. This sensor key should be maintained where possible so you can switch
between the two levels. The labels for the sensor keys are displayed on the right
edge of the display.
The sensor keys can also be programmed via the WBM interface ( Page 206).
List of available functions
1. Unallocated 23.Conference
2. Selected dialling 24.Headset
3. Repeat dialling 25.Do not disturb
4. CF unconditional 26.Group pickup
5. CF no reply 27.Repertory dial
6. CF busy 28.Feature toggle
7. CF unconditional - any 29.Show phone screen
8. CF unconditional – int. 30.Mobility
9. CF unconditional – ext. 31.Directed pickup
10.CF busy - any 32.Release
11. CF busy – int. 33.Callback
12.CF busy – ext. 34.Cancel callbacks
13.CF no reply - any 35.Consultation
14.CF no reply – int. 36.Call Waiting toggle
15.CF no reply – ext. 37.Immediate ring
16.Ringer off 38.PreView
17.Hold 39.Call recording
18.Alternate 40.Built in fwd
19.Blind transfer call 41.Personal directory
20.Transfer call 42.Pause callbacks
21.Deflecting 43.Resume callbacks
22.Shift 44.Corporate directory
Page 76
76 Programmable sensor keys
Programming sensor keys
z
The sensor keys can also be programmed via the WBM interface Page 206.
Starting programming
Directly via a sensor key
S Hold down the sensor key to which a function should be assigned until the pro-
gramming prompt is displayed.
Confirm to begin programming. The sensor key illuminates continuously.
or Via the user menu
You can also program keys via the user menu.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown. You are prompted to press the key you
wish to program.
S Press the sensor key you want to program with a function. The sensor key illu-
minates continuously.
Beginning programming
Select and confirm the option shown to program the first level.
or
Select and confirm the option shown to program the second level.
Select and confirm the required function in the list (e. g. Do not disturb).
Select and confirm the option shown if you want to change the label on the
graphic display.
j Enter and confirm the label you want.
Select and confirm the option shown.
If the prompt is not displayed or a programmed function is not executed,
then you can only launch key programming via the user menu (ask your
administrator about the current setting).
OK
Settings
User
Phone
Program keys
Normal
Shifted
Do not disturb
Label
Save & Exit
Page 77
Programmable sensor keys 77
Programming enhanced functions
Repertory dial
S Hold down the sensor key to which a function should be assigned until the pro-
gramming prompt is displayed.
Confirm to begin programming. The sensor key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Select and confirm the function in the context menu.
Select and confirm the option shown if you want to change the label on the
graphic display.
j Enter and confirm the label you want.
Select and confirm this option to enter a destination phone number.
j Enter and confirm a stations’s destination phone number.
You can select and insert special characters in the dialling sequence:
« Clear call
~ Make consultation
» Make normal call
¬ Pause
The pop-up menu also offers the following functions:
• Move cursor right and left
•Copy
•Paste
• Mode selection
• Cancel
•OK
Select and confirm the option shown.
If the prompt is not displayed or a programmed function is not executed,
then you can only launch key programming via the user menu (ask your
administrator about the current setting).
OK
Normal
Repertory dial
Label
Setting
Save & Exit
The repertory dial can be up to 40 characters long.
Page 78
78 Programmable sensor keys
Feature toggle
Only available for the hunt group functions ( Page 158) and "whispering" in
muted silent monitoring mode ( Page 164).
S Hold down the sensor key to which a function should be assigned until the pro-
gramming prompt is displayed.
Confirm to begin programming. The sensor key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Select and confirm the function in the context menu.
Select and confirm to change the key labeling.
j Enter and confirm the label you want.
Select and confirm this option to enter a code.
j Enter and confirm the code, for example: *96 (contact your administrator).
Select and confirm the option shown.
If the prompt is not displayed or a programmed function is not executed,
then you can only launch key programming via the user menu (ask your
administrator about the current setting).
OK
Normal
Feature toggle
Label
Setting
Save & Exit
Page 79
Programmable sensor keys 79
Configuring a fixed forwarding key
S Hold down the sensor key to which a function should be assigned until the pro-
gramming prompt is displayed.
Confirm to begin programming. The sensor key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Call forwarding depending on forwarding type
Select a forwarding type:
• CF unconditional
•CF no reply
•CF busy
Select and confirm the required function.
Call forwarding depending on incoming call type
If use of server feature has been enabled by administrator and the Ext/int for-
warding function is activated, call forwarding by incoming call type functionality
will be available to you. Forwarding in this case is dependent on the forwarding
type and additionally on the call type.
Select a forwarding type:
• CF unconditional - any
• CF unconditional – int.
• CF unconditional – ext.
• CF busy - any
• CF busy – int.
• CF busy – ext.
• CF no reply - any
• CF no reply – int.
• CF no reply – ext.
Select and confirm the option shown if you want to change the label on the
graphic display.
j Accept or edit the label and confirm.
Select and confirm this option to enter the forwarding destination.
j Enter and confirm the phone number of the forwarding destination.
Select and confirm the option shown.
If the prompt is not displayed or a programmed function is not executed,
then you can only launch key programming via the user menu (ask your
administrator about the current setting).
OK
Normal
CF unconditional
CF unconditional - any
Label
Setting
Save & Exit
Page 80
80 Programmable sensor keys
Configuring a variable call forwarding key
If the call forwarding key r is not available to you, you can configure a key
yourself for Forwarding which you can then use to
• immediately activate or deactivate call forwarding for "Any call" Page 61
• edit the call forwarding
Page 63
S Hold down the programmable key to which you want to assign a function until
the programming prompt is displayed.
Confirm to begin programming. The sensor key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Select and confirm the option shown.
Select and confirm the option shown.
Using sensor keys
The use of programmed functions depends on the phone’s status. The relevant
display appears once you have pressed a sensor key.
Example 1: Calling saved number
Prerequisite: The idle menu is displayed on the graphic display.
S Press the sensor key for a saved number. The connection is set up.
Example 2: Call Waiting toggle Activating/
deactivating
You can press a key to activate or deactivate call waiting functionality, even during a call. The perquisite for this is that a second call is permitted ( Page 93).
By default a second call is permitted.
T Press the "Call Waiting toggle" sensor key. The sensor key goes out. The sec-
ond call function is deactivated. The call is rejected or forwarded.
Example 3: Immediate ring
This function allows you to switch the preset delay ( Page 134) on and off for
all line keys. By default the delay is set, the key does not illuminate.
S Press the "Immediate ring" sensor key. The sensor key illuminates. The delay
ringtone is disabled. An incoming call rings immediately regardless of what delay
time is configured.
If the prompt is not displayed or a programmed function is not executed,
you can only launch key programming via the user menu (consult your ad
-
ministrator about the current setting).
OK
Normal
Built in fwd
Save & Exit
Page 81
Programmable sensor keys 81
Resetting sensor keys
You can reset sensor keys you configured to factory settings (see also
Page 194).
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown to switch to the Reset user data menu.
Select the option shown.
Select and confirm the option shown in the context menu to delete the content
of all sensor keys.
Select and confirm "Reset selected user data". The contents of the sensor keys
you configured are deleted.
Settings
User
Reset
Function key data
Yes
Reset selected user data
Sensor keys which can only be configured by administrator remain unchanged
Page 82
82 Enhanced phone functions
Enhanced phone functions
Incoming calls
Accepting calls via the headset
Prerequisite: The headset is connected.
o The LED flashes when a call is received.
Press the key shown. Conduct call.
Ending the call:
o Press the key shown. The LED goes out.
Deflecting a call
Using call deflection
Prerequisite: An incoming call is displayed or signalled. "Deflect" must be allowed.
In the pop-up menu
Select and confirm the option shown.
The call is immediately deflected if a destination phone number is programmed
(
Page 83).
or If you did not set a phone number when programming call deflection, a pop-up
menu appears prompting you to enter a destination phone number for call de
-
flection.
j Enter and confirm the destination phone number.
The call is deflected.
Deflect
Page 83
Enhanced phone functions 83
Permitting call deflection
z
You can also configure this setting via the WBM interface Page 206. "Deflect"
must be authorised by administrator.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
j Enter and confirm the phone number to which the station should be deflected.
or Deflecting to a DSS number
A call can be deflected to a direct station selection (DSS) subscriber using the
DSS key, if the key is configured and the deflect function is activated by admin
-
istrator Page 127.
Information only, as set by administrator: Yes or No.
Settings
User
Configuration
Incoming calls
Deflecting
Allow deflection
Yes
Default destination
Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect an incoming call, you are prompted to
enter a destination phone number if there is none stored.
Deflect to DSS: Ye s
Page 84
84 Enhanced phone functions
Rejecting calls
You can reject an incoming call. "Reject" must be activated by administrator.
In the pop-up menu
Select and confirm the option shown.
The caller hears a busy signal.
Configuring call forwarding
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Configuring forwarding
Select and confirm the option shown.
For a description of the settings, refer to section ”Standard call forwarding”
Page 60 or ”Call forwarding by call type” Page 68.
Reject
If the rejected caller’s phone number is transmitted, it is saved in the call
list. You can then call this party back at a later time.
You can also enter the call forwarding settings via the Forwarding key
(
Page 61).
Settings
User
Configuration
Incoming calls
Forwarding
Settings
Page 85
Enhanced phone functions 85
Setting alerts
Use the Call forward alerts menu to enable and disable visual and audible alerts
for call forwarding (not possible with the Forwarding key).
Select and confirm the option shown.
Select the option shown.
Select and confirm the option shown in the Yes/No context menu.
or
Select the option shown.
Select and confirm the option shown in the Yes/No context menu.
or
Select the option shown.
Select and confirm Display last/Display first
Select and confirm the option shown.
Alerts
Visual alerts= No
Yes
Audible alerts= No
Yes
Forwarding station... Last
Display last
Option = Save & Exit
Page 86
86 Enhanced phone functions
Placing a call on hold
You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same
room. The held party hears music on hold if Music on hold is active on this par
-
ty’s phone ( Page 90).
Prerequisite: You are conducting a call.
Select and confirm the option shown in the connections’s context menu.
or
S Press the "Hold" key. The key flashes. (The "Hold" sensor key must be config-
ured Page 75.)
Retrieving a held call:
Select and confirm the option shown in the connections’s context menu.
or
R Press the flashing "Hold" key. (The "Hold" sensor key must be configured
Page 75.)
Using line keys
On multi-line telephones you can use the line keys to place ongoing calls on
hold.
R Press the corresponding line key. The line key LED starts flickering. The call is
now on hold.
Retrieving a held call:
T Press the corresponding line key. The line key LED lights up. The call is re-
trieved.
Hold
If you do not retrieve the held call after a defined time interval, a reminder
beep sounds three times and a prompt to retrieve the call or disconnect
appears on the display. The settings for this can be found on
Page 87
and Page 88.
Reconnect
The LED display Page 21 or status display on the "Overview" tab
Page 28 indicates to other multi-line telephones on which this line is
also configured, that the call is on hold. These phones can then pick up the
call.
Page 87
Enhanced phone functions 87
Held call wait status
After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect.
Prerequisite: You placed a call on hold and replaced the handset or pressed
the loudspeaker key in speakerphone mode.
A recall follows immediately and a pop-up menu appears on the display:
Select and confirm the option shown to resume the call in speakerphone mode.
or
Select and confirm the option shown to disconnect the call.
Activating/deactivating the hold reminder tone
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
Retrieve held call
Disconnect
If you enabled "Hold and hang-up" ( Page 89), the call is placed on hold
for a defined time interval ( Page 88) before the prompt is displayed with
a recall to retrieve the call or disconnect. You can however retrieve the
call or disconnect via the context menu before the defined time expires.
This function cannot be used on multi-line phones.
Settings
User
Configuration
Connected calls?
Allow hold rem.?
Yes
Save & Exit
Page 88
88 Enhanced phone functions
Setting the hold reminder time
Use the "Hold reminder" function to set the length of the timeout before an automatic reminder is issued about a held call.
The minimum value is 3, that is, the reminder is output after three minutes. The
maximum value is 15 minutes.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
j
Enter a value between 3 and 15 and confirm.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls?
Hold rem. delay
Save & Exit
Page 89
Enhanced phone functions 89
Activating/deactivating Hold and hang-up
This function works in the following call scenarios:
• You have placed a call on hold and hang up.
• You are conducting a consultation call and the second call partner hangs up.
• You accepted a second call, and you or the second participant hang up.
You can use "hold and hang up" to determine whether you will be prompted immediately or after a defined time to retrieve the held call.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
In the context menu select and confirm the option shown to activate the function
or
Select and confirm the option shown to deactivate the function again. The function is always deactivated by default.
Select and confirm the option shown.
This function cannot be used on multi-line phones.
Settings
User
Configuration
Connected calls
Hold and hang-up
Yes
No
Save & Exit
Page 90
90 Enhanced phone functions
Music on hold
Music on hold is played back when you are placed on hold by another party, providing this option is active.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls
Music on hold
Yes
Save & Exit
Page 91
Enhanced phone functions 91
Call waiting (second call)
You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone.
You can ignore or accept the second call. Before you accept the second call, you
can end the first call or place it on hold for subsequent retrieval.
You can block the second call or the signal tone ( Page 93).
Accepting a second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 93).
In the pop-up menu:
Select and confirm the option shown.
You can talk to the second party.
The connection to the first party is on hold.
You can still
• toggle between an initial and second call or
• put on hold and retrieve second and first call successively
Page 55
or
• initiate a conference
Consultation call from second call
If the second call is your active call you can initiate a consultation call from it.
Prerequisite: The administrator must have approved the consultation in the
second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation call
• put on hold and retrieve second and first call successively
Page 55
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is parked and can only be
unparked when the consultation or second call ends or these calls were con
-
nected.
Accept
Page 92
92 Enhanced phone functions
Disconnecting the second call
Select and confirm the option shown in the second call’s context menu. The call
to this station is disconnected and the call to the first station is reconnected.
Ending the second call by hanging up
If you or the second call partner hangs up, you will be prompted to retrieve the
first call again if "Hold and hang-up" is disabled (
Page 89). Otherwise, the first
call will remain on hold until you receive this prompt after a defined time interval.
Ignoring second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 93).
In the pop-up menu:
Select and confirm the option shown.
The caller still hears the on-hook signal. You can subsequently Accept, Reject
or Deflect the second call.
While the ignored second call continues to wait, from the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call party
• transfer a call
A third call would be rejected with the busy signal
If you have disconnected the first call, the ignored second call rings like a normal
call.
Rejecting the second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 93).
In the pop-up menu:
Select and confirm the option shown.
The second call is rejected. The caller hears the busy signal. The caller’s phone
number is added to the missed calls list.
Deflecting a second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 93).
In the pop-up menu:
Select and confirm the option shown.
j Enter and confirm the phone number.
The second call is deflected to the destination specified. You are reconnected
with the first party.
Disconnect & return
Ignore
Reject
Deflect
Page 93
Enhanced phone functions 93
Connecting parties
Prerequisite: You have accepted the second call.
Select and confirm the option shown in the active connection’s context menu.
The other two parties are now connected to one another. You can now hang up
or dial another number for instance.
or Connect by hanging up
Prerequisite: Connecting by hanging up is activated (ask your administrator)
and "Switch assignment" must be set to "Yes" (
Page 94). Before you can be
connected by hanging up you must have toggled at least twice ( Page 54).
] or n Replace the handset or, if you are in speakerphone mode, press the loudspeak-
er key. The other two parties are now connected to one another.
Allowing call waiting
Prerequisite: The option was programmed by your administrator.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Assuming Allow call waiting is generally activated, you can toggle the configured sensor key to switch call waiting on/off ( Page 93).
Complete Xfer
If the Call waiting (second call) function is deactivated, a caller hears the
busy signal if you are already conducting a call.
Settings
User
Configuration
Incoming calls
Handling
Allow call waiting
Yes
Save & Exit
Page 94
94 Enhanced phone functions
Toggling associate
Set the "Toggle associate" function to Yes if you want to connect to a second or
pickup call by hanging up.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls
Toggling associate
Yes
Save & Exit
Page 95
Enhanced phone functions 95
Transferring a call
You can transfer your current call to another party with or without consultation.
Blind transfer
Prerequisite: You are conducting a call. The options "Allow call transfer" and
"Transfer on ring" were allowed (
Page 96).
Select and confirm the option shown in the connections’s context menu.
j Enter and confirm the phone number of the second party to whom you want to
transfer the call. You can also select and call a subscriber here from a call list or
from one of the two phonebooks
Page 108.
Transferring with consultation
You can announce a call to a recipient before transferring it.
Prerequisite: You are conducting a call. The options "Allow call transfer" and
"Transfer on ring" were allowed (
Page 96).
Select and confirm the option shown in the connections’s context menu. The call
is placed on hold.
j Enter the phone number of the party to whom you want to transfer the call. You
can also select and call a subscriber here from a call list or from one of the two
phonebooks
Page 108.
Confirm.
If the party answers:
Announce the call you want to transfer.
Select and confirm the option shown in the connections’s context menu.
If the party does not answer:
You do not have to wait for the second party to answer before you can transfer
the call.
Select and confirm the option shown in the connections’s context menu.
or Replace the handset or, if speakerphone mode is active, press the lit n key to
transfer the call.
If the party does not answer, you will be called back by the first party.
Blind transfer
The graphic display returns to idle following successful transfer.
Consultation
Dial
Complete Xfer
Complete transfer
Page 96
96 Enhanced phone functions
Allowing call transfer
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
Allowing "Transfer on Ring"
If this option is allowed, you can activate call transfer by replacing the handset
even before the called party answers.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls
Allow call transfer
Yes
Save & Exit
Settings
User
Configuration
Outgoing calls
Transfer on ring
Yes
Save & Exit
Page 97
Enhanced phone functions 97
CTI calls
Beep on auto-answer
Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto
Answer is not active, the phone rings first and you have to press the loudspeaker
key or lift the handset to set up the call. This setting also defines whether or not
incoming calls are automatically accepted. If the function is active, an alert beep
sounds when an incoming call is automatically accepted.
Information on the operation of the configured CTI application can be found in
the corresponding user guide.
z
You can also configure this setting via the WBM interface Page 206.
Prerequisite: The option was programmed by your administrator.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Settings
User
Configuration
Incoming calls
CTI calls
Auto-answer
Yes
Beep on auto-answer
Yes
Save & Exit
Page 98
98 Enhanced phone functions
Beep on auto-reconnect
You can reconnect a held call both via the CTI application and via the phone. A
beep sounds when you toggle between an active call and a held call when the
function is active.
Prerequisite: The option was programmed by your administrator.
z
You can also configure this setting via the WBM interface Page 206.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Settings
User
Configuration
Incoming calls
CTI calls
Beep on auto-unhold
Yes
Save & Exit
Page 99
Enhanced phone functions 99
Making calls
If you want to dial a call from a phonebook or a call list, you should not lift the
handset or press the loudspeaker or headset key before.
Dialling with the DDS key
You can program frequently used phone numbers on programmable keys
(
Page 75). If you press a DSS key, the associated contact or phone number
appears and dialling is initiated.
Prerequisite: A direct destination key is programmed Page 75.
R Press the programmed DDS key. Dialling is initiated.
Dialling from the local phonebook
N Press the key shown.
Confirm.
or
S Press the configured sensor key "Personal" for the local phonebook (
Page 75).
Select and confirm the entry you want. The phone number is dialled.
Extensive information on the local phonebook and on searching for stations can
be found from
Page 108.
Dialling from the corporate directory
Prerequisite: You have found and selected an entry in the corporate directory
Page 111.
Select the entry you want.
Select and confirm the option shown in the context menu. The connection is set
up.
Personal
Niels, Bohr
Niels, Bohr
Dial
Page 100
100 Enhanced phone functions
Dialling a phone number from a list
The following call lists are available in the "Calls" directory:
• Missed
• Dialled
• Received
• Forwarded
O Press the key shown.
Select and confirm the option shown.
Select and confirm the required call list.
Select and confirm the entry you want. The phone number associated with the
list entry is dialled.
For a detailed description of the call lists, see Page 33. Pay attention to
the notes on Page 114.
Calls
Dialled
Niels, Bohr 07:06am
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