Unify OpenScape IP 35G SIP, OpenScape Voice, OpenScape IP 35G Eco SIP User Manual
OpenScape Desk Phone IP 35G SIP
OpenScape Desk Phone IP 35G Eco SIP
OpenScape Voice
User Guide
A31003-D3530-U106-2-7619
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify GmbH & Co. KG 10/ 2014
Hofmannstr. 63, 81379 Munich/Germany
All rights reserved.
Reference No.: A31003-D3530-U106-2-7619
The information provided in this document contains merely general descriptions or
characteristics of perfo rmance which in case of actua l use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trade marks of Unify GmbH & Co. KG.
All other company, brand, p roduct and service names are trademarks or registered tra demarks
of their respective holder s.
unify.com
Important information 3
7
7
7
Important information
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or
• in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af
standard.
Never open the telephone or a key module. Should you encounter any problems, contact the administrator.
Use only original accessories. The use of other accessories may be hazardous and
will render the warranty, extended manufacturer’s liability and the CE marking invalid.
Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government
or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and
recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product or
your sales representative.
The statements quoted above are only fully valid for equipment which is installed and
sold in the countries of the European Union and is covered by the directive 2002/96/
EC. Countries outside the European Union may impose other regulations regarding
the disposal of electrical and electronic equipment.
4 Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Software update
During a software update, the phone must not be disconnected from the power supply unit,
the LAN line or the phone line.
An update action is indicated by messages on the display and/or by flashing LEDs.
Product support on the Internet
Information and support for our products can be found on the Internet at:
http://www.unify.com/.
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/.
Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Single-line telephone/multi-line telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Getting to know your OpenScape Desk Phone IP 35G/35G Eco
13
The user interface of your OpenScape Desk Phone IP 35G/35G Eco . . . . . . . . . . . . . . . . . . . . 13
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Trunk keys (on multi-line phones only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Additional notes on call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
6 Contents
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call control (2nd alert). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
During dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Immediate dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dialling using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Putting on hold and retrieving successively or simultaneously . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Copy and insert destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Assign a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Activate/deactivate call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 61
Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Forwarding menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Preconfiguring or changing destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Assigning a destination phone number to a call type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Access the programming mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Select key to be programmed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring a fixed forwarding key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Contents 7
Using programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Resetting programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Activating/deactivating the hold reminder tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Dialling with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Calling a subscriber from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Calling a subscriber from the corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Dialling a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Enhanced editing functions in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Dialling an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Call journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Making calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . 118
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Dialling the last dialled number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Forwarding calls for primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
8 Contents
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Connecting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Settings for MultiLine (Keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Setting the ringtone for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Line preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Activating and deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Activating and deactivating the ringer permanently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 133
DND (Do Not Disturb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Enabling/disabling DND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Enabling/disabling DND via the idle menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
To allow Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Transferring user-defined settings and data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Logging on with forced, delayed logoff at a remote- phone . . . . . . . . . . . . . . . . . . . . . . . . 144
OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . . . . . . 145
Feature toggle key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Making anonymous calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Temporarily activating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . . 147
Temporarily deactivating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . 147
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Accepting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Contents 9
Using abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Hunt group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Marking the last line in the hunt group chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Reachability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Parallel call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Call park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Two-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Dialling the last caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Retrieving and dialling the last answered caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Retrieving and dialling the phone number of the last caller dialled . . . . . . . . . . . . . . . . . . . 161
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Code table for OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Impact Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering a call with a lower Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering forwarded calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Calls to a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Forwarding a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Conducting a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Reconnecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Impact Level alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 167
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Tone and indication with an unsecured voice connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
10 Contents
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Country-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Alarm on changing the IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
The following features are not supported: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Your call is paused and reconnected during the recording.. . . . . . . . . . . . . . . . . . . . . . . . . 193
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Adding conference participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 195
Putting a line on hold manually during the recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Web interface (WBM interface) . . . . . . . . . . . . . . . . . . . . . . . 198
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Calling up the WBM interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
General information 11
General information
About this manual
This document contains general descriptions of the technical options, which may not always be
available in individual cases. The respective features must therefore be individually defined in the
terms of the contract.
If a particular function on your phone is not available to you, this may be due to one of the following
reasons:
• The function is not configured for you or your telephone. Please contact your system support
representative.
• Your communications platform does not feature this function. Please contact your sales partner
for information on how to upgrade.
This user guide is intended to help you familiarise yourself with OpenScape Desk Phone IP 35G/
35G Eco and all of its functions. It contains important information on the safe and proper operation
of your OpenScape
complied with to avoid operating errors and ensure optimum use of your multifunctional telephone
in the network.
Desk Phone IP 35G/35G Eco phone. These instructions should be strictly
These instructions should be read and followed by every person installing, operating or programming an OpenScape Desk Phone IP 35G/35G Eco phone.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenScape Desk Phone IP 35G/35G Eco phone.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the web interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the phone
z is a reference to an operation or setting performed via the Web-interface
12 General information
Service
The service department of Unify GmbH & Co. KG can only help you if you experience problems
or defects with the phone. Should you have any questions regarding operation, your specialist re
tailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your
country.
Intended use
The OpenScape Desk Phone IP 35G/35G Eco is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device. Any other use is re
garded as unauthorised.
-
Telephone type
The phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here. Specific details concerning your communications
platform can be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or
problems with the product.
-
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone (front right) should be
kept clear. The optimum distance is approx. 50 cm.
• Proceed as follows to optimise display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the display while elim-
inating light reflexes.
– Adjust the contrast as required
Page 167.
Single-line telephone/multi-line telephone
Your OpenScape Desk Phone 35G/35G Eco is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones. Each line is assigned an
individual phone number which you can use to make and receive calls.
The programmable keys function as line keys on multi-line phones Page 16.
A number of specific features must be considered when using a multi-line phone to make and receive calls Page 121.
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 13
1
8
2
3 4 5
7
5
6
3
Getting to know your OpenScape Desk Phone IP 35G/35G Eco
The following sections describe the most frequently used operating elements and the displays on
your
OpenScape Desk Phone IP 35G/35G Eco.
The user interface of your OpenScape Desk Phone IP 35G/35G Eco
14 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
1 With the Handset, the user can pick up and conduct calls in the usual manner.
The Display provides intuitive support for telephone operation and allows the user to con-
2
trol the phone settings via the local User menu (the display offers two lines with up to 33
characters each).
The Fixed Function Keys (not re-programmable) provide access to frequently used telephony functions, as follows:
Messages: Provides access to the Call Log, allowing the user to view and manage the lists
of Missed Calls, Dialled Calls, Received Calls, Forwarded Calls and to access and manage
the Voice Mail.
Settings: Provides access to the User menus for locally controlling the phone settings.
3
Speaker: Turns on/off the hands-free mode (speakerphone).
Headset: Switches the audio sound to the headset or back from the headset to the handset
speaker/speaker phone.
Vol.+ and Vol.-: increases/decreases the speaker/headset volume.
Mute: Turns on/off the microphone during conversations. This feature is used to prevent the
listening party from hearing what is being said at the calling party’s location or to prevent
noise from being transmitted to all participants in conference calls.
With the Navigation Keys, the user can navigate through the various phone functions, ap-
4
plications and configuration menus.
The Fixed Function Keys (re-programmable via WBM) provide access to frequently used
telephony functions, as follows:
Transfer: Transfers calls to other destinations.
5
Conference: Provides access to the conferencing features. By default, pressing this key automatically seizes an outgoing line and turns on the hands-free mode.
Hold: Places an ongoing call on hold or reconnects a held call.
6 The Keypad is provided for input of phone numbers, codes and text.
The Free Programmable Keys enable the user to customise the telephone in line with his/
her personal needs by assigning individual phone numbers and functions.
Preset default values:
7
• Forward
• Pick up
• DNDDo Not Disturb.
8 Inbound calls are visually signalled via the Alert Bar.
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 15
Default settings of the programmable keys:
• Forward
• Pick up
• DND (Do Not Disturb)
Navigation keys
These are used to manage most of your phone’s functions and display.
Key Function when key is pressed
In lists and menus:
• One level back
Entry selected:
l
• Cancel action
In input fields:
• Delete character to the left of the cursor
In lists and menus:
• Scroll up
b
Press and hold: Skip to the start of the list/menu
In lists and menus:
• Scroll down
d
Press and hold: Skip to the end of the list/menu
Entry selected:
k
• Perform action
• Confirm selection
Programmable function keys
Your OpenScape Desk Phone IP 35G/35G Eco has three keys (with LED) which are initialised
with default settings but you also can assign other functions or numbers to this keys.
Depending on how they are programmed, you can use the keys as:
• Function keys Page 69
• Selected dialling keys
Each key can be programmed with an other function Page 69
The status of a function is shown by the LED on the corresponding function key.
Line and DDS keys can only be programmed by administrator via the service menu.
Page 71
16 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Meaning of LED displays on function keys
LED Meaning of function key
S Off The function is deactivated.
Flash-
T
ing
Indicates the function status.
1
R On The function is activated.
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval repre-
sents different statuses, which are described in detail in the corresponding sections of the manual.
Some of the programmable keys on multi-line phones can be set up as trunk keys
Page 16.
Trunk keys (on multi-line phones only)
Some of the programmable keys on multi-line phones can be set up as trunk keys. Each key that
is assigned the function "line" is handled as a line. This means up to three
A distinction is drawn here between primary, secondary and phantom lines. Each of these line
types can be used on a private or shared basis.
lines can be configured.
Primary line
All multi-line telephones have a primary line. This line can be reached in the usual manner via your
public phone number. Incoming calls are signalled on this line.
To avoid conflict between individual multi-line phones, the functions "Do not disturb" and
"Call forwarding" can only be used for the primary line.
Secondary line
The secondary line on your phone is used as a primary line by another subscriber of the line trunk
group. Your primary line, which is configured on another telephone in the line trunk group, simul
taneously functions as the secondary line on that telephone.
Phantom line
Phantom lines are not used as primary lines by any telephones in the line trunk group. Phantom
lines are established when the number of lines provided by a communications system exceeds the
number of available telephones.
-
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 17
Line utilisation
• Private line: A line that is used by a single telephone. This line cannot be used as a secondary
line by another telephone.
• Shared line: A line that is configured on multiple telephones. The line status is displayed for all
telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones (
• Direct call line: A line with a direct connection to another telephone.
You can see the status of the line from the LED:
Page 17).
LED display
LED Explanation
S Not lit The phone is in idle mode.
Flashing
Flickering
T
Fast
blinking
Blinking Call forwarding is activated
• Incoming call on the line ( Page 121)
• "Hold reminder" is activated (
• Outgoing call on the line
• The incoming call was prioritised and selected in accordance with the
"Automatic line selection for incoming calls" option
The line is on "Hold".
R Illuminated The line is busy
Page 83)
18 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Keypad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialling a number.
To delete digits press
In situations where text input is possible, for example, when entering the user password, you can
also use the dial keys to enter text in addition to the digits and special characters mentioned. To
do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering
text, all characters available for the key pressed and the character selected are briefly displayed.
Character overview (depends on the current language setting)
l.
Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x
1
2
1
; = $ \ & [ ] { } %
a b c 2 ä
d e f 3
g h i 4
j k l 5
m n o 6 ö
p q r s 7 ß
t u v 8 ü
w x y z 9
0 +
. * 1 # , ? ! ’ “ + - ( ) @ / : _
3
1 Special characters (not in 123 mode)
2 Space
3 Switch between upper and lower case
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 19
Multi-function keys
Key Function during text input Function when held down
Write special characters. Deactivate/activate the ringtone
Switch between upper and lower case Activate/deactivate the telephone lock.
Write special characters (not in 123 mode)
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated
with the phone number’s digits as indicated on the telephone spell a name, e.g.
= 0700 - 7288376).
0700 - PATTERN
Text editor
Additional options are available in the text editor. This is used when programming a forwarding
destination, for
sert text.
You can select further editor functions via the navigation keys and confirm each one using k
key:
• OK: Applies changes and closes the editor
• Delete: Deletes characters from right to left
• Cancel: Discards changes and exits the editor
• Mode (here # key can also be used to switch):
– 123: Digits only
– ABC: Upper-case letters only
– Abc: First letter in upper case, subsequent letters in lower case
– abc: Lower case letters only
• Move cursor left: Moves the cursor to the left
• Move cursor right: Moves the cursor to the right
• Copy: Copies the entire content to the clipboard
• Paste: Inserts the entire content from the clipboard to the cursor position
example. In this way, you can, for example, move the cursor freely and copy or in-
20 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
B
220870 l
Time
Date
Open the idle menu
Own phone number
10:29 SUN . . :
02 02.13
Message icon
Display
Your OpenScape Desk Phone IP 35G/35G Eco comes with a black-and-white LCD display. Adjust
the contrast to suit your needs (
Idle mode
If there are no calls taking place or settings being made, your OpenScape Desk Phone IP 35G/
35G Eco is in idle mode.
Press the Messages key to return to the idle display again, for example, from a call list
(
Page 24). To return to the idle display again from the Settings menu ( Page 26), press
the Settings key. You can also configure a "Show telephone screen" function however for
both cases (see
Example:
Page 69) to return to the idle mode screen again.
Page 167).
Idle menu
In idle mode press the navigation keys d. The current function is displayed in the second display line, or k Page 16, then the idle menu opens. You can call up various functions here.
Entries may vary.
The idle menu may contain the following entries:
• Redial?
• Ringer off?
• Do not disturb on?
• Mobile logon?
• Cancel callbacks?
• Directed pickup?
•Back?
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 21
Icons in the idle display
In the first line, the time, weekday and date are displayed in addition to icons for different situations
and options:
Icon Explanation
The ringtone is deactivated.
The phone lock is activated.
The "Do not disturb" function is activated.
A mobile user is logged on to the telephone.
Your attention will be drawn to events in the second line:
Icon Meaning
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
B
An advisory icon in front of own phone number (replaced, for example, by call forwarding or mobility icon).
22 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
02
First menu entry
(selected on callup)
Consultation?
Hold?
Disconnect?
Directed pickup?
Blind transfer call?
Other menu options
(hidden)
Start conference?
Context-dependent displays
Depending on the situation at hand, the display on your OpenScape Desk Phone IP 35G/35G Eco
phone displays different content, to which you can respond intuitively.
Information on actual events
The following icons appear centered on the display when your phone is idle and signal current
properties or events.
Example: You missed two calls in your absence.
You have two new voice messages that you can open by pressing
Messages Page 24.
Your attention will be drawn to events in the second line:
Icon Explanation
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
B
Message icon in front of own phone number (replaced, for example, by call forwarding
or mobility icon).
Context menus
If an arrow appears beside an entry in the second line, a context menu whose options you can
select using the
uation-specific.
Press the Messages key to return to the telephony interface again, for example, from a call
list (
( Page 26), press the Settings key. You can also configure a "Show telephone screen"
function however for both cases (see Page 69) to return to the telephony interface screen
again.
navigation keys < or : ( Page 16). The range of functions available is sit-
Page 24). To return to the telephony interface again from the Settings menu
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 23
First entry (selected when you call up
the menu, if you have already dialled
a phone number)
Other menu options (hidden)
Redial {1} 1234
Ringer off
Mobile logon
Cancel call backs
Directed pickup
Do not disturb off
012345|
Redial {1}
Retrieve held call
Dial
Other possible menu options
(hidden)
Second display line
(current option)
First display line
{
}
Idle display context menu
You receive the following functions (if activated) by pressing the navigation keys k or d. The
current funtion is displayed in the second display line. The other functions are hidden and can be
selected using the
navigation keys d or b:
Functions during a call
In many operating situations you are offered appropriate functions or notes in the second line of
the display. Other available functions remain hidden and can be selected using the
d or b:
navigation keys
Example: You set up a consultation call. The second line displays the first of three dependant func-
tions. Select the appropriate function and confirm this with k.
The menu with the functions closes automatically after you have executed an action.
To delete info-only messages, press the Navigation key l.
Icons during a call
Icon Meaning
The call is active.
High-quality voice connection (G.722).
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
The voice connection is secure.
The voice connection is not secure.
24 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Messages
Entries in the call lists and messages in your mailbox system (if configured) are known as records.
The LED on the Messages key flashes to signal new missed calls or messages Page 16.
Press the Messages key and use the navigation keys to select the required submenu.
• Voice mail
• Calls
You can use the navigation keys to navigate through the menus as described on Page 16.
Messages
If configured (contact the relevant administrator), this provides you with access to your mailbox
system e.g.
If your system is appropriately configured, activating this function opens the menu for voicemail
Page 42.
Calls
HiPath Xpressions.
This list appears as soon as you receive new missed calls if you select the Calls submenu in the
Records menu. You can then scroll up or down to reach the Calls submenu. The following calls or
call attempts are logged as call lists:
• Missed: Missed calls
• Dialled: Dialled calls (with or without connection)
• Received: Answered calls
• Forwarded: Forwarded calls
The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not
saved and displayed if the call journal is disabled
Page 116.
Call lists
The call journal function must be activated in order to display call lists Page 116. The call
journal must also be activated for the customary last number redial function. If the call journal is not activated, you are simply shown the voicemail selection when you press the Mes-
sages key.
Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is
deleted. Multiple calls from the same number are only listed once.
The following data is saved, e.g. for missed calls:
• Phone number/name depending on available data.
• Number of call attempts.
• The time of the last call attempt from each user listed, if made on the current day, otherwise the
date of the last call attempt.
The administrator may have made special settings for missed calls. To indicate new missed calls,
• the LED on the Messages key flashes and you are shown a message on the display,
• or you may simply receive a message on the display.
Missed calls are not signalled if the call journal is disabled Page 116.
Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID
is not transferred, the call is saved as "Unknown".
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 25
You can delete all the entries in the respective call list Page 115. After selecting an entry, you
can dial it immediately by confirming Page 98.
Additional notes on call lists
• Note the setting options for voice messages Page 42 and have the possible combinations ex-
plained to you by administrator if necessary.
• Missed calls are not signalled if the call journal is disabled
• If missed calls for this connection were answered by other subscribers, these calls are not listed
in the missed calls list
the setting in the call logging.
• Logging for call forwarding was also changed in the framework of the new call logging. All for-
warded calls are now only logged under "Forwarded Calls" and no longer as before with some
also logged as "Missed Calls". This is regardless of how the new parameter for missed calls is
defined.
Page 117 or are marked with a green checkmark in accordance with
Page 116.
26 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Program/Service menu
Press the Settings key to open the Program/Service menu. This menu contains the following entries:
• Personal
• Corporate
•Settings
–User
–Admin
Personal
You can create your own local phonebook under Personal containing up to 100 entries Page 98.
The data for a subscriber includes the last name, first name and phone number. You can configure
a function key for opening the phonebook.
Corporate
If you have the option of using a corporate directory, you can use this option to find subscribers
Page 98. As a prerequisite for this, your administrator must have set up the appropriate access.
The phonebook can likewise be opened via a programmed function key.
Settings –> User
Setting options are provided here that allow you to adapt the telephone to your individual requirements.
Settings –> Admin
Once the admin password has been entered, this menu is available to the administrator.
You can use the navigation keys to navigate through the menus as described on Page 16.
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 27
User settings
In the User menu (see Page 205), settings options are provided that allow you to adapt the tele-
phone to your individual requirements.
Select a menu using the navigation keys:
• "Date and time" Page 168
•"Audio"
• "Configuration"
• "Phone"
• "Locality"
•"Security"
• "Network information"
• "Diagnostic information"
•"Reset"
If you are in one of these menus or submenus, depending on the situation, you have the following
options to leave the menus:
• Save & Exit (If you have made a setting and want to keep it)
• Exit (Discard Changes) (If you have made a setting which you do not want to use after all or if
you do not want set any of the options)
• Back (If you want to leave the main menu or submenu)
• Press and hold the : key to access the option to leave the current menu level.
• You exit the menu by pressing the Settings key and return to idle mode
Page 172
Page 167
Page 172
Page 135 or Page 138
Page 185
Page 196
Page 186
Page 20.
Interrupting editing in the menu
You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press
the
Settings key. This takes you back to the point in the menu from which you exited.
This is however only possible for a limited period which is by administrator using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the
menu and manually go to the required point in the menu.
Interrupting the editing:
• By pressing the Settings key you interrupt the editing, leave the menu and return to idle mode
Page 20.
• If you receive a call during editing and you answer it, you automatically change to the call view
(see also
To go back to editing mode in the menu, press the Settings key again.
Page 23).
28 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Network information
Information about the IP address or name which was assigned to the phone in the network and
therefore the HTML address of the web interface.
V
V
V
View information on the phone Page 185
Contact your administrator for more on the network information values listed here.
Diagnostic.Information
Provides information on all the main settings for the telephone. Can provide valuable help in support situations Page 196
Perform reset
Personal settings made via the telephone menu or the web interface can be reset to factory settings Page 186.
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 29
Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote
maintenance.
Control function
The administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the administrator installs a monitoring
function. You can use your phone as normal during monitoring. However you will first be informed
about the operation with a message on the display and prompted to allow monitoring.
If administrator has activated a function on your phone, which continuously transmits operating
data to a server, you will see the flashing icon
Activating a diagnostic call
in the upper display line.
In the event of connection problems with a specific destination, the administrator may ask you to
enter an activation code before the number of the subscriber, which can be used to initiate tracing
of the call data on the phone. The activation code, which must be provided to you by the adminis
trator and which comprises a leading asterisk, followed by three digits and the hash sign as the
terminating character, must be entered before the actual phone number. At the end of the call, the
call-related data is sent for further analysis to the DLS server, which then passes it to the "Open
Scape Voice Trace Manager".
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30 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
OpenScape Desk Phone IP 35G/35G EcoNetwork switch PC
Ports on the underside of the phone
Using network ports more efficiently
OpenScape Desk Phone IP 35G/35G Eco has a built-in Ethernet switch. This means that you can
also connect a PC with a Gigabit LAN connection to the LAN directly via the phone. The telephonePC connection option must first be activated on the telephone by administrator.
Using this connection option saves one network port for each switch used and requires fewer or
shorter network cables when arranged correctly.
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