Page 1
OpenScape Desk Phone IP 35G SIP
OpenScape Desk Phone IP 35G Eco SIP
OpenScape Voice
User Guide
A31003-D3530-U106-2-7619
Page 2
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify GmbH & Co. KG 10/ 2014
Hofmannstr. 63, 81379 Munich/Germany
All rights reserved.
Reference No.: A31003-D3530-U106-2-7619
The information provided in this document contains merely general descriptions or
characteristics of perfo rmance which in case of actua l use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trade marks of Unify GmbH & Co. KG.
All other company, brand, p roduct and service names are trademarks or registered tra demarks
of their respective holder s.
unify.com
Page 3
Important information 3
7
7
7
Important information
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or
• in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af
standard.
Never open the telephone or a key module. Should you encounter any problems, contact the administrator.
Use only original accessories. The use of other accessories may be hazardous and
will render the warranty, extended manufacturer’s liability and the CE marking invalid.
Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government
or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and
recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product or
your sales representative.
The statements quoted above are only fully valid for equipment which is installed and
sold in the countries of the European Union and is covered by the directive 2002/96/
EC. Countries outside the European Union may impose other regulations regarding
the disposal of electrical and electronic equipment.
Page 4
4 Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Software update
During a software update, the phone must not be disconnected from the power supply unit,
the LAN line or the phone line.
An update action is indicated by messages on the display and/or by flashing LEDs.
Product support on the Internet
Information and support for our products can be found on the Internet at:
http://www.unify.com/.
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/.
Page 5
Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Single-line telephone/multi-line telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Getting to know your OpenScape Desk Phone IP 35G/35G Eco
13
The user interface of your OpenScape Desk Phone IP 35G/35G Eco . . . . . . . . . . . . . . . . . . . . 13
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Trunk keys (on multi-line phones only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Additional notes on call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Page 6
6 Contents
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call control (2nd alert). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
During dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Immediate dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dialling using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Putting on hold and retrieving successively or simultaneously . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Copy and insert destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Assign a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Activate/deactivate call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 61
Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Forwarding menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Preconfiguring or changing destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Assigning a destination phone number to a call type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Access the programming mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Select key to be programmed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring a fixed forwarding key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Page 7
Contents 7
Using programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Resetting programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Activating/deactivating the hold reminder tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Dialling with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Calling a subscriber from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Calling a subscriber from the corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Dialling a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Enhanced editing functions in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Dialling an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Call journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Making calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . 118
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Dialling the last dialled number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Forwarding calls for primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Page 8
8 Contents
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Connecting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Settings for MultiLine (Keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Setting the ringtone for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Line preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Activating and deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Activating and deactivating the ringer permanently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 133
DND (Do Not Disturb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Enabling/disabling DND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Enabling/disabling DND via the idle menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
To allow Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Transferring user-defined settings and data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Logging on with forced, delayed logoff at a remote- phone . . . . . . . . . . . . . . . . . . . . . . . . 144
OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . . . . . . 145
Feature toggle key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Making anonymous calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Temporarily activating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . . 147
Temporarily deactivating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . 147
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Accepting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Page 9
Contents 9
Using abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Hunt group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Marking the last line in the hunt group chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Reachability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Parallel call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Call park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Two-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Dialling the last caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Retrieving and dialling the last answered caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Retrieving and dialling the phone number of the last caller dialled . . . . . . . . . . . . . . . . . . . 161
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Code table for OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Impact Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering a call with a lower Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering forwarded calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Calls to a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Forwarding a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Conducting a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Reconnecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Impact Level alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 167
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Tone and indication with an unsecured voice connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Page 10
10 Contents
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Country-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Alarm on changing the IL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
The following features are not supported: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Your call is paused and reconnected during the recording.. . . . . . . . . . . . . . . . . . . . . . . . . 193
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Adding conference participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 195
Putting a line on hold manually during the recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Web interface (WBM interface) . . . . . . . . . . . . . . . . . . . . . . . 198
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Calling up the WBM interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Page 11
General information 11
General information
About this manual
This document contains general descriptions of the technical options, which may not always be
available in individual cases. The respective features must therefore be individually defined in the
terms of the contract.
If a particular function on your phone is not available to you, this may be due to one of the following
reasons:
• The function is not configured for you or your telephone. Please contact your system support
representative.
• Your communications platform does not feature this function. Please contact your sales partner
for information on how to upgrade.
This user guide is intended to help you familiarise yourself with OpenScape Desk Phone IP 35G/
35G Eco and all of its functions. It contains important information on the safe and proper operation
of your OpenScape
complied with to avoid operating errors and ensure optimum use of your multifunctional telephone
in the network.
Desk Phone IP 35G/35G Eco phone. These instructions should be strictly
These instructions should be read and followed by every person installing, operating or programming an OpenScape Desk Phone IP 35G/35G Eco phone.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenScape Desk Phone IP 35G/35G Eco phone.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the web interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the phone
z is a reference to an operation or setting performed via the Web-interface
Page 12
12 General information
Service
The service department of Unify GmbH & Co. KG can only help you if you experience problems
or defects with the phone. Should you have any questions regarding operation, your specialist re
tailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your
country.
Intended use
The OpenScape Desk Phone IP 35G/35G Eco is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device. Any other use is re
garded as unauthorised.
-
Telephone type
The phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here. Specific details concerning your communications
platform can be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or
problems with the product.
-
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone (front right) should be
kept clear. The optimum distance is approx. 50 cm.
• Proceed as follows to optimise display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the display while elim-
inating light reflexes.
– Adjust the contrast as required
Page 167.
Single-line telephone/multi-line telephone
Your OpenScape Desk Phone 35G/35G Eco is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones. Each line is assigned an
individual phone number which you can use to make and receive calls.
The programmable keys function as line keys on multi-line phones Page 16.
A number of specific features must be considered when using a multi-line phone to make and receive calls Page 121.
Page 13
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 13
1
8
2
3 4 5
7
5
6
3
Getting to know your OpenScape Desk Phone IP 35G/35G Eco
The following sections describe the most frequently used operating elements and the displays on
your
OpenScape Desk Phone IP 35G/35G Eco.
The user interface of your OpenScape Desk Phone IP 35G/35G Eco
Page 14
14 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
1 With the Handset, the user can pick up and conduct calls in the usual manner.
The Display provides intuitive support for telephone operation and allows the user to con-
2
trol the phone settings via the local User menu (the display offers two lines with up to 33
characters each).
The Fixed Function Keys (not re-programmable) provide access to frequently used telephony functions, as follows:
Messages: Provides access to the Call Log, allowing the user to view and manage the lists
of Missed Calls, Dialled Calls, Received Calls, Forwarded Calls and to access and manage
the Voice Mail.
Settings: Provides access to the User menus for locally controlling the phone settings.
3
Speaker: Turns on/off the hands-free mode (speakerphone).
Headset: Switches the audio sound to the headset or back from the headset to the handset
speaker/speaker phone.
Vol.+ and Vol.-: increases/decreases the speaker/headset volume.
Mute: Turns on/off the microphone during conversations. This feature is used to prevent the
listening party from hearing what is being said at the calling party’s location or to prevent
noise from being transmitted to all participants in conference calls.
With the Navigation Keys, the user can navigate through the various phone functions, ap-
4
plications and configuration menus.
The Fixed Function Keys (re-programmable via WBM) provide access to frequently used
telephony functions, as follows:
Transfer: Transfers calls to other destinations.
5
Conference: Provides access to the conferencing features. By default, pressing this key automatically seizes an outgoing line and turns on the hands-free mode.
Hold: Places an ongoing call on hold or reconnects a held call.
6 The Keypad is provided for input of phone numbers, codes and text.
The Free Programmable Keys enable the user to customise the telephone in line with his/
her personal needs by assigning individual phone numbers and functions.
Preset default values:
7
• Forward
• Pick up
• DNDDo Not Disturb.
8 Inbound calls are visually signalled via the Alert Bar.
Page 15
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 15
Default settings of the programmable keys:
• Forward
• Pick up
• DND (Do Not Disturb)
Navigation keys
These are used to manage most of your phone’s functions and display.
Key Function when key is pressed
In lists and menus:
• One level back
Entry selected:
l
• Cancel action
In input fields:
• Delete character to the left of the cursor
In lists and menus:
• Scroll up
b
Press and hold: Skip to the start of the list/menu
In lists and menus:
• Scroll down
d
Press and hold: Skip to the end of the list/menu
Entry selected:
k
• Perform action
• Confirm selection
Programmable function keys
Your OpenScape Desk Phone IP 35G/35G Eco has three keys (with LED) which are initialised
with default settings but you also can assign other functions or numbers to this keys.
Depending on how they are programmed, you can use the keys as:
• Function keys Page 69
• Selected dialling keys
Each key can be programmed with an other function Page 69
The status of a function is shown by the LED on the corresponding function key.
Line and DDS keys can only be programmed by administrator via the service menu.
Page 71
Page 16
16 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Meaning of LED displays on function keys
LED Meaning of function key
S Off The function is deactivated.
Flash-
T
ing
Indicates the function status.
1
R On The function is activated.
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval repre-
sents different statuses, which are described in detail in the corresponding sections of the manual.
Some of the programmable keys on multi-line phones can be set up as trunk keys
Page 16.
Trunk keys (on multi-line phones only)
Some of the programmable keys on multi-line phones can be set up as trunk keys. Each key that
is assigned the function "line" is handled as a line. This means up to three
A distinction is drawn here between primary, secondary and phantom lines. Each of these line
types can be used on a private or shared basis.
lines can be configured.
Primary line
All multi-line telephones have a primary line. This line can be reached in the usual manner via your
public phone number. Incoming calls are signalled on this line.
To avoid conflict between individual multi-line phones, the functions "Do not disturb" and
"Call forwarding" can only be used for the primary line.
Secondary line
The secondary line on your phone is used as a primary line by another subscriber of the line trunk
group. Your primary line, which is configured on another telephone in the line trunk group, simul
taneously functions as the secondary line on that telephone.
Phantom line
Phantom lines are not used as primary lines by any telephones in the line trunk group. Phantom
lines are established when the number of lines provided by a communications system exceeds the
number of available telephones.
-
Page 17
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 17
Line utilisation
• Private line: A line that is used by a single telephone. This line cannot be used as a secondary
line by another telephone.
• Shared line: A line that is configured on multiple telephones. The line status is displayed for all
telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones (
• Direct call line: A line with a direct connection to another telephone.
You can see the status of the line from the LED:
Page 17).
LED display
LED Explanation
S Not lit The phone is in idle mode.
Flashing
Flickering
T
Fast
blinking
Blinking Call forwarding is activated
• Incoming call on the line ( Page 121)
• "Hold reminder" is activated (
• Outgoing call on the line
• The incoming call was prioritised and selected in accordance with the
"Automatic line selection for incoming calls" option
The line is on "Hold".
R Illuminated The line is busy
Page 83)
Page 18
18 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Keypad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialling a number.
To delete digits press
In situations where text input is possible, for example, when entering the user password, you can
also use the dial keys to enter text in addition to the digits and special characters mentioned. To
do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering
text, all characters available for the key pressed and the character selected are briefly displayed.
Character overview (depends on the current language setting)
l.
Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x
1
2
1
; = $ \ & [ ] { } %
a b c 2 ä
d e f 3
g h i 4
j k l 5
m n o 6 ö
p q r s 7 ß
t u v 8 ü
w x y z 9
0 +
. * 1 # , ? ! ’ “ + - ( ) @ / : _
3
1 Special characters (not in 123 mode)
2 Space
3 Switch between upper and lower case
Page 19
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 19
Multi-function keys
Key Function during text input Function when held down
Write special characters. Deactivate/activate the ringtone
Switch between upper and lower case Activate/deactivate the telephone lock.
Write special characters (not in 123 mode)
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated
with the phone number’s digits as indicated on the telephone spell a name, e.g.
= 0700 - 7288376).
0700 - PATTERN
Text editor
Additional options are available in the text editor. This is used when programming a forwarding
destination, for
sert text.
You can select further editor functions via the navigation keys and confirm each one using k
key:
• OK: Applies changes and closes the editor
• Delete: Deletes characters from right to left
• Cancel: Discards changes and exits the editor
• Mode (here # key can also be used to switch):
– 123: Digits only
– ABC: Upper-case letters only
– Abc: First letter in upper case, subsequent letters in lower case
– abc: Lower case letters only
• Move cursor left: Moves the cursor to the left
• Move cursor right: Moves the cursor to the right
• Copy: Copies the entire content to the clipboard
• Paste: Inserts the entire content from the clipboard to the cursor position
example. In this way, you can, for example, move the cursor freely and copy or in-
Page 20
20 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
B
220870 l
Time
Date
Open the idle menu
Own phone number
10:29 SUN . . :
02 02.13
Message icon
Display
Your OpenScape Desk Phone IP 35G/35G Eco comes with a black-and-white LCD display. Adjust
the contrast to suit your needs (
Idle mode
If there are no calls taking place or settings being made, your OpenScape Desk Phone IP 35G/
35G Eco is in idle mode.
Press the Messages key to return to the idle display again, for example, from a call list
(
Page 24). To return to the idle display again from the Settings menu ( Page 26), press
the Settings key. You can also configure a "Show telephone screen" function however for
both cases (see
Example:
Page 69) to return to the idle mode screen again.
Page 167).
Idle menu
In idle mode press the navigation keys d. The current function is displayed in the second display line, or k Page 16, then the idle menu opens. You can call up various functions here.
Entries may vary.
The idle menu may contain the following entries:
• Redial?
• Ringer off?
• Do not disturb on?
• Mobile logon?
• Cancel callbacks?
• Directed pickup?
•Back?
Page 21
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 21
Icons in the idle display
In the first line, the time, weekday and date are displayed in addition to icons for different situations
and options:
Icon Explanation
The ringtone is deactivated.
The phone lock is activated.
The "Do not disturb" function is activated.
A mobile user is logged on to the telephone.
Your attention will be drawn to events in the second line:
Icon Meaning
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
B
An advisory icon in front of own phone number (replaced, for example, by call forwarding or mobility icon).
Page 22
22 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
02
First menu entry
(selected on callup)
Consultation?
Hold?
Disconnect?
Directed pickup?
Blind transfer call?
Other menu options
(hidden)
Start conference?
Context-dependent displays
Depending on the situation at hand, the display on your OpenScape Desk Phone IP 35G/35G Eco
phone displays different content, to which you can respond intuitively.
Information on actual events
The following icons appear centered on the display when your phone is idle and signal current
properties or events.
Example: You missed two calls in your absence.
You have two new voice messages that you can open by pressing
Messages Page 24.
Your attention will be drawn to events in the second line:
Icon Explanation
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
B
Message icon in front of own phone number (replaced, for example, by call forwarding
or mobility icon).
Context menus
If an arrow appears beside an entry in the second line, a context menu whose options you can
select using the
uation-specific.
Press the Messages key to return to the telephony interface again, for example, from a call
list (
( Page 26), press the Settings key. You can also configure a "Show telephone screen"
function however for both cases (see Page 69) to return to the telephony interface screen
again.
navigation keys < or : ( Page 16). The range of functions available is sit-
Page 24). To return to the telephony interface again from the Settings menu
Page 23
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 23
First entry (selected when you call up
the menu, if you have already dialled
a phone number)
Other menu options (hidden)
Redial {1} 1234
Ringer off
Mobile logon
Cancel call backs
Directed pickup
Do not disturb off
012345|
Redial {1}
Retrieve held call
Dial
Other possible menu options
(hidden)
Second display line
(current option)
First display line
{
}
Idle display context menu
You receive the following functions (if activated) by pressing the navigation keys k or d. The
current funtion is displayed in the second display line. The other functions are hidden and can be
selected using the
navigation keys d or b:
Functions during a call
In many operating situations you are offered appropriate functions or notes in the second line of
the display. Other available functions remain hidden and can be selected using the
d or b:
navigation keys
Example: You set up a consultation call. The second line displays the first of three dependant func-
tions. Select the appropriate function and confirm this with k.
The menu with the functions closes automatically after you have executed an action.
To delete info-only messages, press the Navigation key l.
Icons during a call
Icon Meaning
The call is active.
High-quality voice connection (G.722).
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
The voice connection is secure.
The voice connection is not secure.
Page 24
24 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Messages
Entries in the call lists and messages in your mailbox system (if configured) are known as records.
The LED on the Messages key flashes to signal new missed calls or messages Page 16.
Press the Messages key and use the navigation keys to select the required submenu.
• Voice mail
• Calls
You can use the navigation keys to navigate through the menus as described on Page 16.
Messages
If configured (contact the relevant administrator), this provides you with access to your mailbox
system e.g.
If your system is appropriately configured, activating this function opens the menu for voicemail
Page 42.
Calls
HiPath Xpressions.
This list appears as soon as you receive new missed calls if you select the Calls submenu in the
Records menu. You can then scroll up or down to reach the Calls submenu. The following calls or
call attempts are logged as call lists:
• Missed: Missed calls
• Dialled: Dialled calls (with or without connection)
• Received: Answered calls
• Forwarded: Forwarded calls
The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not
saved and displayed if the call journal is disabled
Page 116.
Call lists
The call journal function must be activated in order to display call lists Page 116. The call
journal must also be activated for the customary last number redial function. If the call journal is not activated, you are simply shown the voicemail selection when you press the Mes-
sages key.
Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is
deleted. Multiple calls from the same number are only listed once.
The following data is saved, e.g. for missed calls:
• Phone number/name depending on available data.
• Number of call attempts.
• The time of the last call attempt from each user listed, if made on the current day, otherwise the
date of the last call attempt.
The administrator may have made special settings for missed calls. To indicate new missed calls,
• the LED on the Messages key flashes and you are shown a message on the display,
• or you may simply receive a message on the display.
Missed calls are not signalled if the call journal is disabled Page 116.
Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID
is not transferred, the call is saved as "Unknown".
Page 25
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 25
You can delete all the entries in the respective call list Page 115. After selecting an entry, you
can dial it immediately by confirming Page 98.
Additional notes on call lists
• Note the setting options for voice messages Page 42 and have the possible combinations ex-
plained to you by administrator if necessary.
• Missed calls are not signalled if the call journal is disabled
• If missed calls for this connection were answered by other subscribers, these calls are not listed
in the missed calls list
the setting in the call logging.
• Logging for call forwarding was also changed in the framework of the new call logging. All for-
warded calls are now only logged under "Forwarded Calls" and no longer as before with some
also logged as "Missed Calls". This is regardless of how the new parameter for missed calls is
defined.
Page 117 or are marked with a green checkmark in accordance with
Page 116.
Page 26
26 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Program/Service menu
Press the Settings key to open the Program/Service menu. This menu contains the following entries:
• Personal
• Corporate
•Settings
–User
–Admin
Personal
You can create your own local phonebook under Personal containing up to 100 entries Page 98.
The data for a subscriber includes the last name, first name and phone number. You can configure
a function key for opening the phonebook.
Corporate
If you have the option of using a corporate directory, you can use this option to find subscribers
Page 98. As a prerequisite for this, your administrator must have set up the appropriate access.
The phonebook can likewise be opened via a programmed function key.
Settings –> User
Setting options are provided here that allow you to adapt the telephone to your individual requirements.
Settings –> Admin
Once the admin password has been entered, this menu is available to the administrator.
You can use the navigation keys to navigate through the menus as described on Page 16.
Page 27
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 27
User settings
In the User menu (see Page 205), settings options are provided that allow you to adapt the tele-
phone to your individual requirements.
Select a menu using the navigation keys:
• "Date and time" Page 168
•"Audio"
• "Configuration"
• "Phone"
• "Locality"
•"Security"
• "Network information"
• "Diagnostic information"
•"Reset"
If you are in one of these menus or submenus, depending on the situation, you have the following
options to leave the menus:
• Save & Exit (If you have made a setting and want to keep it)
• Exit (Discard Changes) (If you have made a setting which you do not want to use after all or if
you do not want set any of the options)
• Back (If you want to leave the main menu or submenu)
• Press and hold the : key to access the option to leave the current menu level.
• You exit the menu by pressing the Settings key and return to idle mode
Page 172
Page 167
Page 172
Page 135 or Page 138
Page 185
Page 196
Page 186
Page 20.
Interrupting editing in the menu
You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press
the
Settings key. This takes you back to the point in the menu from which you exited.
This is however only possible for a limited period which is by administrator using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the
menu and manually go to the required point in the menu.
Interrupting the editing:
• By pressing the Settings key you interrupt the editing, leave the menu and return to idle mode
Page 20.
• If you receive a call during editing and you answer it, you automatically change to the call view
(see also
To go back to editing mode in the menu, press the Settings key again.
Page 23).
Page 28
28 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
Network information
Information about the IP address or name which was assigned to the phone in the network and
therefore the HTML address of the web interface.
V
V
V
View information on the phone Page 185
Contact your administrator for more on the network information values listed here.
Diagnostic.Information
Provides information on all the main settings for the telephone. Can provide valuable help in support situations Page 196
Perform reset
Personal settings made via the telephone menu or the web interface can be reset to factory settings Page 186.
Page 29
Getting to know your OpenScape Desk Phone IP 35G/35G Eco 29
Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote
maintenance.
Control function
The administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the administrator installs a monitoring
function. You can use your phone as normal during monitoring. However you will first be informed
about the operation with a message on the display and prompted to allow monitoring.
If administrator has activated a function on your phone, which continuously transmits operating
data to a server, you will see the flashing icon
Activating a diagnostic call
in the upper display line.
In the event of connection problems with a specific destination, the administrator may ask you to
enter an activation code before the number of the subscriber, which can be used to initiate tracing
of the call data on the phone. The activation code, which must be provided to you by the adminis
trator and which comprises a leading asterisk, followed by three digits and the hash sign as the
terminating character, must be entered before the actual phone number. At the end of the call, the
call-related data is sent for further analysis to the DLS server, which then passes it to the "Open
Scape Voice Trace Manager".
-
-
Page 30
30 Getting to know your OpenScape Desk Phone IP 35G/35G Eco
OpenScape Desk Phone IP 35G/35G EcoNetwork switch PC
Ports on the underside of the phone
Using network ports more efficiently
OpenScape Desk Phone IP 35G/35G Eco has a built-in Ethernet switch. This means that you can
also connect a PC with a Gigabit LAN connection to the LAN directly via the phone. The telephonePC connection option must first be activated on the telephone by administrator.
Using this connection option saves one network port for each switch used and requires fewer or
shorter network cables when arranged correctly.
Page 31
Basic functions 31
Basic functions
Please read the introductory chapter "Getting to know your
OpenScape
performing any of the steps described here on your phone.
Secure voice transmission
Prerequisite: The secure voice communication option must be activated by
your administrator.
If you call a party or receive a call from a party over a secure connection, a padlock icon appears on the display.1 appears on the other party’s line. You can opt
to have voice connections that are no longer secure indicated by a brief alerting
tone and the message "Unencrypted call" appears on the second line for two
seconds (see
Emergency mode
If a failover system has been set up for your OpenScape Voice, you can still
make calls and use the functions of the failover system despite network faults,
for example.
Desk Phone IP 35G/35G Eco" Page 13 carefully before
Page 179).
If it happens that your telephone is no longer connected to OpenScape Voice, it
is registered automatically on the configured failover system. The message "Re
str. server function {1}" then appears on the display.
Some functions may not be accessible while in emergency mode, for example:
• Call forwarding
• Voicemail
• Callback
• Group functions
• Multiline
• OpenScape Voice functions
-
1. Closed for secure or open for nonsecure voice communication
Page 32
32 Basic functions
Accept? l
Answering a call
Your OpenScape Desk Phone IP 35G/35G Eco rings with the tone signal set
when an incoming call is received.
If transmitted, calling party information (name, phone number) appears on the
display.
If you have set a pattern melody Page 174 on your phone, it is possible
that administrator has preset a different pattern melody or pattern sequence or deactivated the ringtone, depending on the call type (e.g. an external or internal call).
An incoming call will interrupt any ongoing telephone setting operations.
When the call ends, you can press the Settings key to return to the point
in the menu structure where you were interrupted.
Answering a call via the handset
The phone is ringing. The caller is displayed.
If the phone number is stored in the local telephone, the associated name
is shown on the display (must be activated by administrator).
^ Lift the handset.
if nec. Vol.+ or Vol.- Set the call volume.
Answering a call via the loudspeaker (speakerphone mode)
The phone is ringing. The caller is displayed.
The Speaker key flashes.
Confirm the option shown. The Speaker key lights up.
or
Speaker Press the key shown. The key lights up. The speakerphone function is activated.
if nec. Vol.+ or Vol.- Set the call volume.
Page 33
Basic functions 33
Accept? l
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is active.
• The ideal distance between the user and the phone in speakerphone mode is
about 50 cm.
Answering a call via the headset
The phone is ringing. The caller is displayed.
The Speaker and the Headset keys flashes.
k Confirm by pressing k.
or
Headset Press the key shown. The key lights up. The headset function is activated.
if nec. Vol.+ or Vol.- Set the call volume.
Answering calls automatically via the headset
Prerequisite: A key has been configured additionally by administrator with the
"Auto-Headset" function (AICS Zip tone) (
S Press the "Auto-Headset" function key to activate automatic call answering. This
key and the headset key illuminate.
A short acoustic signal is heard on the headset to announce a call and the connection is established.
If you want to manually answer calls again, deactivate the automatic answering
function using the "Auto-Headset" key. Both keys are dark (not lighting).
Page 69).
Page 34
34 Basic functions
Directed pickup? f
Directed pickup? f
Directed pickup
You can pick up a call signalled at an absent coworker’s phone. If a colleague
has placed a call on hold on his multi-line phone you can also pick up this call.
Accept call
Prerequisite: You know the coworker’s internal phone number and the function
is configured for you in OpenScape Voice.
A coworker’s phone rings.
Select and confirm the option shown in the idle phone’s context menu.
or.
^ Lift the handset.
or
Speaker Press the key shown.
or
Headset Press the key shown.
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number. You are connected to
the calling party either via the handset or in speakerphone mode.
Page 35
Basic functions 35
Directed pickup? f
Directed pickup? f
Picking up the held call
Prerequisite: Your colleague has placed a call on hold on their multiline phone
Page 122. You know the coworker’s internal phone number and the function
is configured for you in OpenScape Voice.
Select and confirm the option shown in the idle phone’s context menu.
or
^ Lift the handset.
or
Speaker Press the key shown.
or
Headset Press the key shown.
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number. You are connected to
your colleague’s held call either via the handset or in speakerphone mode.
Page 36
36 Basic functions
Switching from handset to speakerphone mode
Make note of the two different processes depending on the country setting.
The default country setting is US.
Activate, if necessary, your preferred setting Page 175.
Prerequisite: You are conducting a call via the handset and the microphone and
loudspeaker functions have been activated by administrator.
Speaker Press the key shown.
\ Replace the handset. Proceed with your call.
This is the procedure for country setting US.
For all other country settings the following procedure has to be done:
Speaker and \ Hold down the key and replace the handset. Then release the key and proceed
with your call.
Page 37
Basic functions 37
Switching from speakerphone mode to the handset
Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset. The Speaker LED goes out.
Open listening
You can let other people in the room join in on the call. Let the other party know
that you have turned on the loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating
Speaker Press the key shown.
Deactivating
Speaker Press the lit key.
Switching to speakerphone mode
Speaker and \ Hold down the key and replace the handset. Then release the key and proceed
with your call.
Page 38
38 Basic functions
Disconnect? m
Activating/deactivating the microphone
To prevent the other party from listening in while you consult with someone in
your office, you can temporarily switch off the handset microphone or the hands
free microphone.
Prerequisite: You are conducting a call.
Deactivating the microphone
Mute Press the key shown.
Activating the microphone
Mute Press the lit key.
Ending a call
Select and confirm the option shown.
-
or If you are conducting a call via the handset:
\ Replace the handset.
or In speakerphone mode:
Speaker Press the lit key.
or In headset mode:
Headset Press the lit key.
Page 39
Basic functions 39
Group call
Your administrator can incorporate multiple telephones in a call pickup group. If
your telephone belongs to a pickup group, you can also accept calls intended for
other members of the group.
A group call is displayed on the phone. administrator may have made the following settings for signalling:
Telephone status Ring on group call = Yes Ring on group call = No
Ringer on Silent Ringtone
Loudspeaker
in
Connection
Ringtone off Silent Nothing Nothing
in
Connection
Handset Ringtone
Loudspeaker
Handset
Open listening
Open listening Beep
Speakerphone
mode
Handset Nothing Beep
Handset
Open listening
Open listening Beep
Speakerphone
mode
Beep
Handset and loudspeaker
Loudspeaker
Beep
Loudspeaker
Beep
Handset and loudspeaker
Loudspeaker
Beep
Loudspeaker
Beep
Loudspeaker
Beep
Handset
Beep
Handset and loudspeak-
er
Beep
Loudspeaker
Beep
Loudspeaker
Handset
Beep
Handset and loudspeaker
Beep
Loudspeaker
Beep
Loudspeaker
The volume settings can be found from Page 172.
Further administrator settings for group calls:
• The group call can be picked up both by lifting the handset and via the "Pickup
call" menu option.
• The group call can be picked up only via the "Pickup call" menu option but not
by just lifting the handset.
• A key is programmed for call pickup.
• Open a pop-up menu with the Call pickup key when a group call is waiting.
Page 40
40 Basic functions
Picking up a group call with the call pickup key
Prerequisite: The Call pickup key is configured (per default one of the programmable function keys already is set to Pick up). Your administrator has set up the
group call such that it is only displayed through flashing of the Pick
phone can also ring when idle.
A group call is waiting. The Pick up key flashes. The group call is not shown on
the display.
Pick up Press the key shown.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
up key. The
Picking up a group call immediately via the pop-up menu
Prerequisite: Your administrator has set up the group call such that it will be
shown immediately on the display and the pop-up menu will open.
• A group call is waiting and is shown on the display with
Pickup: Caller
for: Party
Page 41
Basic functions 41
Pickup call? l
Ignore? f
Picking up a group call
The pop-up menu opens:
Confirm.
or
^ Lift the handset (only if the appropriate function is set by your administrator)
or
Pick up Press the key with the "Call pickup" function or press it again if call answering
was initiated via the key. The speakerphone function is activated.
Ignoring a group call
Select and confirm the option shown. The phone stops signalling the group call.
Page 42
42 Basic functions
Messages
Call Mailbox
Listening to voicemail
To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see Page 24).
The Messages key flashes to indicate new messages and the F icon appears
on the display. The LED only extinguishes when all new messages have been
picked up and there are no missed calls.
Picking up messages
Messages Press this key when the phone is in idle mode. The Messages menu opens.
Select and confirm to open the menu for voicemail.
If messages are waiting, you will be shown a list with the new messages and the
messages you have already listened to, sorted by status. The number of the re
spective messages is indicated. You can browse the list using the cursor keys.
Confirm the option shown to call the mailbox. Follow the voice instructions. You
may need to enter a password.
-
Calling the mailbox directly
You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting.
^ Lift the handset.
Messages Press this key. The mailbox answers. Follow the voice instructions. You may
need to enter a password.
You can call the mailbox any time you see the "Please dial" prompt on the
display.
Page 43
Basic functions 43
Call control (2nd alert)
To ensure that you do not miss any important calls, administrator can configure
a key (2nd alert) that blinks when a call is waiting, for instance, when you are
dialling a number or when two calls come in simultaneously.
Call control does not work on multi-line phones
Two calls simultaneously
Prerequisite: The 2nd alert key is set up and "call waiting" is permitted
(
Page 90).
Y Y two calls ring at the same time.
Caller information from the first caller is displayed and you have the following options:
• Accept
•Reject
•Deflect
T The "2nd alert" key flashes and you hear an alerting tone.
Display second caller
T If you press the flashing "2nd alert" key, you will be shown information on the
second caller and you will likewise be given the three options to choose from.
Return to first caller
T By pressing the flashing "2nd alert" key again, you will be shown the information
on the first caller again.
Accept a call
If you accept one of the calls, the other call is treated as a second call (see
Page 87)
Page 44
44 Basic functions
During dialling
Note that when you set up call control, the "Busy when dialling"
Page 102 function will be disabled. The exception is if you dial a number
during a Consult Page 48.
Prerequisite: The "2nd alert" key is set up and "call waiting" is permitted
(
Page 90).
^ j You receive a call while you are dialling. You hear an alerting tone and the "2nd
alert" key flashes.
T Press the flashing "2nd alert" key. Dialling is interrupted. The caller's information
is displayed and you have the following options:
• Accept
•Reject
•Deflect
Page 45
Basic functions 45
Dial
Redial {1} ##? l
Making calls
If you selected the option "Busy When Dialling" Page 102, you will not
be interrupted by an incoming call. In this case, the caller hears the busy
signal.
You can also use enhanced functions, such as call lists or the personal or corporate directory, in order to call a subscriber Page 98.
Off-hook dialling
^ Lift the handset.
j Enter the station number. If necessary correct input
using the navigation keys Page 16.
Confirm or wait until the dial delay expires (see Page 100).
or
Confirm1. ## represents the last number dialled.
The connection is set up.
If you are using a dial plan and Immediate dialling is set (see Page 47,
dialling is automatically performed as soon as the character string entered
matches an entry in the dial plan.
If a connection is temporarily inaccessible, you will hear a special information tone (short tone sequence). The fault can be rectified quickly, so try
again to dial this phone number after a reasonable time.
1. Please note the information in relation to the call journal on Page 48
Page 46
46 Basic functions
Redial {1} ##? l
Dial
On-hook dialling
The connection is set up with on-hook dialling via the loudspeaker (speakerphone mode).
Speaker Press the key shown.
j Enter the station number. If necessary correct input
using the navigation keys Page 16.
k Press the key shown or wait until the dial delay expires (see Page 100).
or
Confirm1. ## represents the last number dialled.
First enter the number
First enter the number. The loudspeaker key illuminates when you enter the first
digit.
j Enter the station number. If nec. Correct input using the navigation keys
Page 16.
Confirm or wait until the dial delay expires (see Page 100).
The connection is set up.
If you are using a dial plan and Immediate dialling is set (see Page 47),
dialling is automatically performed as soon as the character string entered
matches an entry in the dial plan.
1. Please note the information in relation to the call journal on Page 48
Page 47
Basic functions 47
Settings
User
Configuration
Outgoing calls
Immediate dialling = No f
Yes l
Save & Exit l
Immediate dialling
Immediate dialling should only be activated if administrator has configured and
approved a dial plan.
Immediate dialling is deactivated by default. For this reason after entering the
number you must either confirm the "Dial" option or wait until the dial delay ex
pires to set up the connection. If Immediate dialling is configured, your call is
automatically dialled as soon as the string entered matches an entry in the dial
plan.
Activating or deactivating immediate dialling
-
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm.
Dialling using the hot or warm line function
Your administrator can configure a hot or warm line for your phone.
If you lift the handset of the phone or press the loudspeaker key
• with a hot line immediately or
• with a warm line after a defined period of time,
• a number specified by administrator is dialled.
Examples:
• The phone in the lift immediately dials the reception number.
• The phone at a patient’s bed dials the ward number e.g. after a minute if no
other number is dialled.
Page 48
48 Basic functions
Calls l
Dialled l
998324 01.01 f
Dial l
Redial {1} ##? l
Redial {1} ##? l
Redial
You must have activated the call journal in order to use the call list. This
also applies for redialling the last number dialled
journal is disabled, you will be shown the message "Key function unavailable" on the display when you try to execute the last number redial function using a correspondingly programmed function key.
If you still want to access the function for redialling the last number dialled
despite having disabled the call journal, you can alternatively use the
OpenScape Voice "last caller redial" function, assuming this function has
been activated by the administrator
Page 161.
Redialling from the call list
Only calls to the primary line are received on multi-line phones
(
Page 12).
Messages Press the key. The "Records" menu opens.
Page 116. If the call
Select and confirm (see also Page 24).
Select and confirm the option shown. The Dialled call list opens.
If entries are saved, select and confirm the required entry.
Confirm. The phone number associated with the list entry is dialled.
Redialling from the display dialog
^ Lift the handset.
or
Speaker Press the key shown.
Confirm. The last phone number entered is dialled.
Redialling from the idle menu
d or k press the key shown to open the idle menu
Confirm. The last phone number entered is dialled.
Consulting a second party
You can call a second party while a call is in progress. The connection to the first
party is on hold.
Prerequisite: You are conducting a call.
Page 49
Basic functions 49
Consult? l
Conference
Disconnect & return? f
Retrieve held call
Confirm.
or Start conference
Select and confirm the option shown in the context menu for the call connection
when you intend to set up a conference with the new participant. You can also
use an already configured
Conference key in this instance.
j Enter and confirm the second party’s phone number.
If you want to use a call list or one of the phonebooks for the consultation
call, select Hold instead of Consult in the context menu and/or press the
Hold key and then open a required call list (
phonebooks ( Page 108/ Page 111).
Alternatively you can open a call list or phonebook without using the Con-
sult or Hold functions – the active call is automatically placed on Hold.
Page 98) or one of the
Ending a consultation call
You end the consultation
Select and confirm the option shown.
The consultation call is disconnected. The call with the first party is resumed.
The second party hangs up
If the second call partner hangs up, you will be prompted to retrieve the first call
again if "Hold and hang-up" is disabled (
remain on hold until you receive this prompt after a defined time interval.
Confirm the option shown. You are reconnected with the first party.
If the call is kept on hold, you can retrieve the call via the context menu
before the set time expires.
Page 85). Otherwise, the first call will
Ending the consultation with an active headset
Prerequisite: A key has been configured additionally by administrator with the
"Auto-Headset" function (AICS Zip tone) (
S Press the "Auto-Headset" function key to activate automatic call answering. This
key and the headset key illuminate.
[ You are conducting a consultation call and the second party hangs up. You are
automatically reconnected with the waiting first party. The prompt "Retrieve held
call" does not appear.
Page 69).
Page 50
50 Basic functions
Alternate? l
Disconnect & return? f
Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call Page 48 or have accept-
ed a second call Page 87.
Select and confirm the option shown.
In the first display line, the phone number or name and the duration of the active
connection are displayed.
You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate".
Ending an alternate operation
Select and confirm the option shown.
The active call is disconnected and the held call is restored.
Putting on hold and retrieving successively or simultaneously
Putting an active call on hold
Prerequisite: You have a single-line phone and are conducting a consultation
call
Page 48 or have accepted a second call Page 87.
Hold Press the Hold key. The key flashes. The consultation or second call and the
first call are put on hold.
Retrieving the first call
b Switch to the first call.
Hold Press the flashing Hold key. You are connected with the other party. The con-
sultation or second call continues on hold.
Retrieving the second call
d Switch to the held consultation or second call
Hold Press the flashing Hold key. You are connected with the other party. The first
called is put on Hold again.
Page 51
Basic functions 51
Complete Xfer? f
Settings
User
Configuration
Connected calls?
Allow call joining = Yes f
Yes l
Save & Exit l
Connecting parties
You can connect the first party with the party you consulted, clearing down your
connection to both parties in the process.
Prerequisite: You are conducting a consultation call Page 48 and call joining
is allowed Page 51.
Select and confirm the option shown.
The active and held calls are joined. You are disconnected from the call.
or Connect by hanging up
] or Speaker Replace the handset or, if you are in speakerphone mode, press the loudspeak-
er key. The other two parties are now connected to one another.
Allowing call joining
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Select and confirm the option shown.
Confirm.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Page 52
52 Basic functions
Call back? m
Cancel call backs? f
Callback
You can request a callback if the station called is busy or if nobody answers.
You receive the callback as soon as the other party's line becomes free.
This option is only available if both you and your administrator has activated the function ( Page 54).
Only the callback requests for your primary line are logged on multi-line
telephones
Requesting callback
Prerequisite: The station called is busy or nobody answers.
Select and confirm the option shown.
Deleting callback requests
You can delete scheduled callback requests if you no longer need to return a
call, for
example at the end of the working day.
Page 12.
Prerequisite: At least one callback was requested. The phone is idle.
Select and confirm the option shown.
All callback requests are deleted.
Page 53
Basic functions 53
Accept l
Reject? f
Deflect? m
Responding to a callback
Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen.
Accepting a callback
Select and confirm the option shown.
Rejecting a callback
Prerequisite: The Reject function has been activated by administrator.
Select and confirm the option shown.
The callback request is deleted. The caller's phone number is added to the
missed calls list.
Forwarding a callback (not OpenScape Voice)
Prerequisite: The Deflect function has been activated by administrator.
Select and confirm the option shown.
j Enter the phone number and confirm.
Page 54
54 Basic functions
Settings
User
Configuration
Outgoing calls?
Callback =No f
Yes l
Save & Exit l
Permitting a callback
Prerequisite: The Callback function has been activated by administrator.
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Select and confirm the option shown.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Confirm the option shown.
Select and confirm the option shown.
Select and confirm to activate the callback function.
Select and confirm the option shown.
Page 55
Basic functions 55
Calls m
Missed l
998324 01.01m
Dial l
Calling back missed calls
Calls received while you are absent are indicated by a message on the idle display ( Page 21). The Messages function key also illuminates if administrator
has set the option to do this.
Missed calls are logged in the missed calls list. This list provides information on
the missed call and lets you call back the number directly (call lists
Missed calls are not saved and displayed if the call journal is disabled
Page 116.
Only the calls missed on your primary line are logged on multi-line telephones Page 12.
Messages Press the key shown.
If the "Voice mail" menu is displayed immediately, press the Back key to
return to the next higher menu.
Select and confirm the option shown.
Page 24).
Select and confirm the option shown.
Select and confirm the entry you want.
Confirm the option shown.
The phone number associated with the entry is dialled.
Page 56
56 Call forwarding
Call forwarding
Depending on the settings made by administrator, standard call forwarding may
be configured for the phone or alternatively a forwarding call by type option that
is supported by OpenScape Voice
Standard call forwarding
You can forward calls for your phone to another phone. You can also change,
activate and deactivate call forwarding during a call. The Forwarding function
must have been activated by administrator.
On multi-line telephones ( Page 12), you can only configure call forward-
ing for the primary line.
Three forwarding conditions can be programmed in the forwarding menu:
• Unconditional
•Busy
• No reply ({1}s)
Page 62.
Because of its direct impact, "Unconditional" call forwarding has the highest priority followed by "No reply" and "Busy".
If active, "Unconditional" call forwarding is indicated on the display when the
phone is idle.
Forwarded calls can be logged in a call list (see Page 24).
The menu Forwarding offers you three types of call forwarding:
Unconditional
Destination phone number
Busy
Destination phone number
No reply ({1}s)
Destination phone number
A phone number may already be assigned to each call forwarding type. For example, one Destination could be Destination 12345.
Alternatively, call forwarding can be programmed on one or more keys with
a fixed destination and a predefined forwarding or call type
Page 73.
Using call forwarding
The following functions are available for activating and deactivating call forwarding and configuring it in accordance with your requirements:
• ”Activate or deactivate immediate forwarding” Page 57
• ”Saving destination phone numbers for call forwarding”
• ”Edit favourites”
• ”Copy and insert destination phone numbers”
• ”Assign a destination phone number for call forwarding”
• ”Activate/deactivate call forwarding”
• ”Defining the ring duration before call forwarding on no reply”
Page 58
Page 59
Page 60
Page 58
Page 60
Page 61
Page 57
Call forwarding 57
Accept? l
Set a forwarding destination f
Activate or deactivate immediate forwarding
Prerequisite: Ideally you have configured the Forward key for "Variable call forwarding" (see Page 74). Otherwise you have to configure the settings for call
forwarding via the user menu ( Page 79). It is recommended to configure the
key so that you can use the following enhanced functions.
Forward Press the key shown.
Deactivating call forwarding
If call forwarding was activated for e.g. Unconditional it will now be automatically deactivated.
or Activate forwarding to last destination.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Use last forwarding destination
Select and confirm the option to use the last saved destination for e.g. Any Call
again. Call forwarding to this destination is immediately activated for Any Call
and the key illuminates.
or Activate with variable destination phone numbers
If you want to use a new forwarding destination:
Select and confirm the option shown.
j Enter and confirm the new destination phone number.
or Confirm the last destination phone number saved (it will be displayed).
Call forwarding to this destination is immediately activated for e.g. Unconditional and the key illuminates.
Page 58
58 Call forwarding
Edit call forwarding? f
Uncond’l? l
Enter destination? f
Uncond’l l
Edit favourites? f
Destination 1 l
Save & Exit l
Saving destination phone numbers for call forwarding
You can also enter the call forwarding settings via the user menu
(
Page 79) or via the WBM interface Page 198.
Forward Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Three types of call forwarding are offered in the settings menu:
• Unconditional
•Busy
• No reply ({1}s)
You can check whether Busy or No reply ({1}s) call forwarding is activated.
Save destination phone number
Select and confirm type of forwarding (here for instance Uncond’l)
Select and confirm the option shown.
j Enter/edit and confirm the destination phone number.
or Edit favourites
You can configure up to five destination phone numbers for call forwarding.
These destination phone numbers can then be assigned different forwarding
conditions.
Select and confirm type of forwarding (here for instance Unconditional)
Select and confirm the option shown.
E.g. select and confirm first destination.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select and confirm the option shown
Page 59
Call forwarding 59
Edit call forwarding? f
Uncond’l: 3339 l
Copy? f
No reply ({1}s) f
Paste? f
No reply ({1}s): 3339 f
Copy and insert destination phone numbers
The current destination phone number for a call forwarding type is copied. For
example, the current destination phone number for Any Call should also become
the current destination phone number for
Forward Press the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Three types of call forwarding are offered in the settings menu:
• Unconditional
•Busy
• No reply ({1}s)
1. Copy
Select and confirm type of forwarding (here for instance Unconditional)
Select and confirm the option shown.
No reply ({1}s).
2. Insert
Select and confirm type of destination forwarding (here for instance No reply
({1}s)
)
Select and confirm the option shown.
Both types of call forwarding now have the same destination phone number. The
call forwarding type
No reply ({1}s) is automatically activated.
Page 60
60 Call forwarding
Edit call forwarding? f
Uncond’l: 3339 l
3336 f
Uncond’l: 3336 l
Edit call forwarding? f
Uncond’l: 3339 l
Assign a destination phone number for call forwarding
Prerequisite: At least one destination phone number has already been saved.
Forward Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the last forwarding destination used and
you are offered the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm within three seconds.
Three types of call forwarding are offered in the Settings menu:
• Unconditional
•Busy
• No reply ({1}s)
Select and confirm type of forwarding (here for instance Unconditional)
Select and confirm a saved destination.
Call forwarding is activated and the new destination is displayed.
Settings Press the illuminated key to open the call display. If Any Call was activated, the
forwarding destination is displayed with the forwarding icon and the Forward key
illuminates. The Busy and
played.
No reply ({1}s) types of call forwarding are not dis-
Activate/deactivate call forwarding
Prerequisite: There is already a forwarding destination configured for the relevant forwarding type.
Forward Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Choose one of the forwarding types offered
Page 61
Call forwarding 61
Turn on: l
Edit call forwarding f
No reply ({1}s): 3335 f
Set delay m
Uncond’l: 3339 (deactivated is the default setting)
Busy: 3335
No reply ({1}s): 3336
and confirm your selection. Here for example Uncond’l.
Select and confirm the option shown. Call forwarding is activated. This type of
call forwarding is deactivated with Turn o ff.
Call forwarding settings can appear as follows:
Uncond’l: 3339 (default setting is off)
Busy: 3335
No reply ({1}s): 3336
Settings Press the illuminated key to open the call display. If Unconditional was activated,
the forwarding destination is displayed with the forwarding icon and the Forward
key illuminates. The Busy and No reply types of call forwarding are not dis
played.
-
Defining the ring duration before call forwarding on no reply
You can define how often the phone should ring before the "No reply" call forwarding is activated.
This setting is only available if the "Server features" function was deactivated by the administrator.
z
Forward Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Within three seconds:
Select and confirm the option shown.
Select and confirm the type of call forwarding.
Select and confirm the option shown.
j Enter the desired time in seconds and confirm your entry. The set time is dis-
played with the option. Call forwarding is activated.
Settings Press the illuminated key to open the call view.
Page 62
62 Call forwarding
Call forwarding by call type
If use of system-assisted functions has been enabled by administrator and the
Ext/int Forwardingfunction activated, call forwarding by cal type functionality
will be available to you. Forwarding in this case is dependent on the forwarding
type and additionally on the call type. The menu layout therefore deviates from
that for standard forwarding
activate call forwarding during a call.
Forwarding menu
The Forwarding menu is opened either using the configured "Variable call forwarding" key (see Page 74) or via the user menu ( Page 79) and contains
the three forwarding types:
• Unconditional
•Busy
• No reply
Because of its direct impact, "Unconditional" call forwarding has the highest
priority followed by "No reply" and "Busy".
If active, "Unconditional" call forwarding is indicated on the display when the
phone is idle. Forwarded calls are logged in a call list if allowed (see
Page 56. You can also change, activate, and de-
Page 24).
The three forwarding types are each assigned three call types in the Forwarding menu:
Unconditional
– Any Call
– External
– Internal
Busy
– Any Call
– External
– Internal
No reply
– Any Call
– External
– Internal
Page 63
Call forwarding 63
Accept? l
Set a forwarding destination f
Using call forwarding
The following functions are available for activating and deactivating call forwarding and configuring it in accordance with your requirements:
• ”Activating or deactivating immediate call forwarding” Page 63
• ”Saving destination phone numbers for call forwarding”
• ”Preconfiguring or changing destination phone numbers”
• ”Copying and pasting destination phone numbers”
• ”Assigning a destination phone number to a call type”
• ”Activating/deactivating call forwarding”
Page 67
Page 64
Page 65
Page 66
Page 67
Activating or deactivating immediate call forwarding
Prerequisite: Ideally you have configured the Forward key for "Variable call forwarding" (see Page 74). Otherwise you have to configure the settings for call
forwarding via the user menu ( Page 79). It is recommended to configure the
key so that you can use the following enhanced functions.
Forward Press the key shown.
Deactivating call forwarding
If call forwarding was activated for Unconditional, it is now automatically deactivated.
or Activating forwarding to last destination
The pop-up menu opens. The message:
"Set forward on to" is displayed with the last forwarding destination used and
you are offered the following additional options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Using last forwarding destination
Select and confirm within three seconds to reuse the last saved forwarding destination for Unconditional. Call forwarding to this destination is immediately ac-
tivated for Any Call and the "Variable call forwarding" key illuminates.
If you do not confirm Accept immediately, call forwarding is activated automatically after a short time.
or Activating with variable destination phone numbers
If you want to use a new forwarding destination:
Select and confirm within three seconds.
j Enter and confirm the new destination phone number.
or Confirm the last destination phone number saved (it will be displayed).
Call forwarding to the defined destination is immediately activated for Uncondi-
tional and Any Call and the "Variable call forwarding" key illuminates.
Page 64
64 Call forwarding
Edit call forwarding? f
Uncond’l? l
Any Call? l
External f
Internal f
Enter destination? f
Saving destination phone numbers for call forwarding
You can alternatively enter the call forwarding settings via the user menu
(
Page 79) or also using the WBM interface Page 198.
Forward Press the key shown.
The pop-up menu opens. The message:
"Set forward on to" is displayed with the last forwarding destination used and
you are offered the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm within three seconds.
You are then offered three forwarding types in the Settings menu with three call
types each and with frequently used destination numbers preassigned by de
fault:
• Unconditional
– Any Call
– External
– Internal
•Busy
– Any Call
– External
– Internal
• No reply
– Any Call
– External
– Internal
• Edit favourites
-
Saving a destination phone number
Select and confirm the forwarding type (here for instance Unconditional).
Select and confirm the call type shown.
or
Select and confirm the call type shown.
or
Select and confirm the call type shown.
Select and confirm the option shown.
j Enter/edit and confirm the destination phone number.
You can now select another call type additionally and enter a destination phone
number. If you assign destination phone numbers for External and Internal for
example, both external and internal calls will be forwarded to the respective des
tinations.
-
Page 65
Call forwarding 65
Edit call forwarding? f
Edit favourites? f
Destination 1 l
Save & Exit l
If the destination phone numbers for Any Call are assigned or changed, this call
forwarding has priority and both external and internal calls are forwarded to this
destination phone number.
Settings Press the illuminated key to open the call view. Call forwarding for the selected
call type is activated.
Preconfiguring or changing destination phone numbers
You can preconfigure up to five destination phone numbers for call forwarding.
These destination phone numbers can then be assigned to the different call
types.
Select and confirm within three seconds.
Select and confirm the option shown.
For instance, select and confirm the first destination.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select and confirm the option shown.
Settings Press the illuminated key to open the call view.
Page 66
66 Call forwarding
Edit call forwarding? f
Uncond’l? l
Any Call: 3339 l
Copy? f
External f
Paste? f
External: 3339 f
Busy? l
Internal f
Paste? f
Internal: 3339 f
Copying and pasting destination phone numbers
The current destination phone number for a call type is copied. For example, the
current destination phone number for Any Call should also become the current
destination phone number for Internal.
Forward Press the key shown. The pop-up menu opens:
Select and confirm within three seconds.
The three forwarding types and associated call types are offered to you in the
Settings menu:
• Unconditional
– Any Call
– External
– Internal
•Busy
– Any Call
– External
– Internal
• No reply
– Any Call
– External
– Internal
1. Copy
Select and confirm the forwarding type (here for instance Unconditional).
Select and confirm the call type (here for instance Any Call).
Select and confirm the option shown.
2. Paste to a call type of the same forwarding type
Select and confirm the destination call type (here for instance External).
Select and confirm the option shown.
Both call types now have the same destination phone number. The call type External is activated automatically.
3. Paste to a call type of a different forwarding type
Select and confirm the forwarding type (here for instance Busy).
Select and confirm the destination call type (here for instance Internal).
Select and confirm the option shown.
Both call types now have the same destination phone number. The call type Internal for Busy is activated automatically.
Settings Press the illuminated key to open the call view.
Page 67
Call forwarding 67
Edit call forwarding? f
Uncond’l l
Internal f
3336 f
Internal: 3336 l
Edit call forwarding? f
Uncond’l l
External: 3339 l
Turn on: l
Assigning a destination phone number to a call type
Prerequisite: At least one destination phone number has already been saved.
Forward Press the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Select and confirm the forwarding type (here for instance Unconditional).
Select and confirm the destination call type (here for instance Internal).
Select and confirm a previously saved destination.
The call type is activated and the new destination is displayed.
Settings Press the illuminated key to open the call view.
Activating/deactivating call forwarding
Prerequisite: One or more forwarding destinations are already configured for
the relevant call type(s).
Forward Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the last forwarding destination used and
you are offered the following options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
The list of forwarding types is displayed:
• Unconditional
•Busy
• No reply
Select and confirm the option shown (e.g. Unconditional).
Choose one of the call types offered
Any Call: 3339 (default setting is off)
External: 3335
Internal: 3336
and confirm your selection, for instance External.
Select and confirm the option shown. The call type is activated. You can deactivate this call type with Turn off.
Page 68
68 Call forwarding
You can also activate all three call types. The call type Any Call has priority in
this case and all calls are forwarded to the defined destination phone number.
Call forwarding for the call types External and Internal can be activated at the
same time. INT/EXT is then shown on the display for the forwarding type Un
conditional.
The call forwarding settings can appear as follows:
Any Call: 3339 (default setting is off)
External: 3335
Internal: 3336
All call types are deactivated automatically for the forwarding type Unconditional. Previously activated call forwarding for all call types remains ac-
tivated with the forwarding types Busy and No reply until deactivated
manually by you. Activated call forwarding for Busy and No reply is indi
cated in the list by the call forwarding icon.
Settings Press the illuminated key to open the call view. If you selected the forwarding
type Unconditional and activated a call type here, the call type is shown on the
display with the call forwarding icon and the Forward key illuminates. Nothing is
shown on the display for the forwarding types Busy and No reply.
-
-
Call forwarding chain
Sometimes calls to a station are forwarded to another station which also has call
forwarding or DND activated. This can create a call forwarding chain consisting
of several telephones where the last member of the chain is your phone.
A popup window opens on your phone’s screen with the following information:
• Who is calling
• Who forwarded first or last
• The reason for the forwarding is displayed by an icon.
You can set whether the station that forwarded first or last is displayed (see
Page 80).
Page 69
Programmable keys 69
Programmable keys
The phone features a range of functions that can, if required, be stored on programmable keys.
The phone comes with three preprogrammed programmable keys - Forward, Pick
up
and DND. All of which can be programmed on two separate levels.
To one of the keys you should assign the "Shift" function to be able to switch between the two key levels.
The keys can also be programmed via the WBM interface ( Page 198).
List of available functions
1. Unallocated 24.Conference
2. Selected dialling 25.Headset
3. Repeat dialling 26.Do not disturb
4. CF unconditional 27.Group pickup
5. CF no reply 28.Repertory dial
6. CF busy 29.Feature toggle
7. CF unconditional - any 30.Show phone screen
8. CF unconditional – int. 31.Mobility
9. CF unconditional – ext. 32.Directed pickup
10.CF busy - any 33.Release
11. CF busy – int. 34.Callback
12.CF busy – ext. 35.Cancel callbacks
13.CF no reply - any 36.Consultation
14.CF no reply – int. 37.Call Waiting toggle
15.CF no reply – ext. 38.Immediate ring
16.Mute 39.PreView
17.Ringer off 40.Call recording
18.Hold 41.Built in fwd
19.Alternate 42.Personal directory
20.Blind transfer call 43.Pause callbacks
21.Transfer call 44.Resume callbacks
22.Deflecting 45.Corporate directory
23.Shift 46.
Page 70
70 Programmable keys
OK
Settings
User
Phone
Program keys
Programming a key
z
You can also configure this setting via the WBM interface Page 198.
Access the programming mode
Directly via the function key
Prerequisite: Must be activated by administrator.
S Press and hold one of the three keys Forward, Pick up or DND, which is to be as-
signed a function, until the programming prompt is displayed.
If the prompt is not displayed, you can only launch key programming via
the user menu (consult your administrator about the current setting).
Confirm to begin programming. The key illuminates continuously.
or Via the user menu
You can also program keys via the user menu.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown. You are prompted to press the key you
wish to program.
S Press one of the three keys Forward, Pick up or DND, which is to be assigned a
function. The key illuminates continuously.
Page 71
Programmable keys 71
Normal
Shifted
Do not disturb
Save & Exit
OK
Normal = f
Repertory dial f
Setting f
Save & Exit l
Select key to be programmed
Select and confirm the option shown to program the first level.
or
Select and confirm the option shown to program the second level.
Select and confirm the required function in the list (e. g. Do not disturb).
Select and confirm the option shown.
Programming enhanced functions
Repertory dial
S Press and hold one of the three keys Forward, Pick up or DND, which is to be as-
signed the function, until the programming prompt is displayed.
Confirm to begin programming. The key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Select and confirm the required function.
Select and confirm this option to enter a destination phone number.
j Enter and confirm a stations’s destination phone number.
You can select and insert special characters in the dialling sequence:
« Clear call
~ Make consultation
» Make normal call
¬ Pause
The menu also offers the following functions:
•OK
• Cancel
• Mode ABC, Abc, abc, 123 or HEX
• Move cursor left
• Move cursor right
•Copy
•Paste
Select and confirm the option shown.
The repertory dial can be up to 40 characters long.
Page 72
72 Programmable keys
OK
Normal = f
Feature toggle f
Setting f
Save & Exit l
Feature toggle
z
You can also program keys via the WBM interface Page 198.
Only available for hunt group functions ( Page 152).
S Press and hold one of the three keys Forward, Pick up or DND, which is to be as-
signed the function, until the programming prompt is displayed.
Confirm to begin programming. The key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Select and confirm the required function.
Select and confirm this option to enter a code.
j Enter and confirm the code (see Page 163)
Select and confirm the option shown.
Page 73
Programmable keys 73
OK
Normal = f
CF unconditional f
CF unconditional - any f
Setting f
Save & Exit l
Configuring a fixed forwarding key
z
You can also program keys via the WBM interface Page 198.
S Press and hold one of the three keys Forward, Pick up or DND, which is to be as-
signed a function, until the programming prompt is displayed.
If the prompt is not displayed or a programmed function is not executed,
you can only launch key programming via the user menu (consult your ad
ministrator about the current setting).
Confirm to begin programming. The key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Call forwarding depending on the forwarding type
Select a forwarding type:
• CF unconditional
•CF no reply
•CF busy
Select and confirm the required function.
Call forwarding depending on the call type
If use of system-assisted functions has been enabled by administrator and the
Forwarding to internal/external function activated, call forwarding by type
functionality will be available to you. Forwarding in this case is dependent on the
forwarding type and additionally on the call type.
-
Select a forwarding type:
• CF unconditional - any
• CF unconditional – int.
• CF unconditional – ext.
• CF busy - any
• CF busy – int.
• CF busy – ext.
• CF no reply - any
• CF no reply – int.
• CF no reply – ext.
Select and confirm this option to enter the forwarding destination.
j Enter and confirm the phone number of the forwarding destination.
Select and confirm the option shown.
Page 74
74 Programmable keys
OK
Normal = f
Built in fwd f
Save & Exit l
Configuring a variable call forwarding key
With the "Variable call forwarding" key you can.
• Immediately activate or deactivate the call forwarding for "All calls" Page 57
• Edit the call forwarding
The Forward key should be used ideally.
Page 58
z
Forward Press and hold the key shown until the programming prompt is displayed.
You can also program keys via the WBM interface Page 198.
Confirm to begin programming. The key illuminates continuously.
Select and confirm the option shown to program the first level for instance.
Select and confirm the option shown
Select and confirm the option shown.
Page 75
Programmable keys 75
Using programmed keys
The use of programmed functions depends on the phone’s status. The relevant
display appears once you have pressed a key.
Example 1: Calling saved number
Prerequisite: The idle menu is displayed on the graphic display.
S Press one of the three keys Forward, Pick up or DND with the saved contact. Press
key for stored contact. Connection setup is shown in the display.
Example 2: Call Waiting toggle Activating/ deactivating
You can press a key to activate or deactivate call waiting functionality, even during a call. The prerequisite for this is that a second call is permitted ( Page 90).
By default a second call is permitted.
T Press one of the three keys Forward, Pick up or DND with the function "Call Wait-
ing toggle". Press the "Call Waiting toggle" key. The key goes out. The second
call function is deactivated. The call is rejected or forwarded.
Example 3: Immediate ring
This function allows you to switch the preset delay ( Page 128) on and off for
all line keys. By default the delay is set, the key does not illuminate.
S Press one of the three keys Forward, Pick up or DND with the function "Immedi-
ate ring". Press the "Immediate ring" key. The key lights up. The delay ringtone
is disabled. An incoming call rings immediately regardless of what delay time is
configured.
Page 76
76 Programmable keys
Settings
User
Reset
Function key data m
Yes f
Perform reset
Resetting programmable keys
Here you can reset keys you configured back to factory settings (see also
Page 186).
Settings Press the key shown.
Select and confirm the option shown.
Confirm.
if nec.j Enter and confirm the user password.
Select and confirm the option shown to switch to the Reset user data menu.
Select the option shown.
Select and confirm the option shown to delete the content of all keys.
Select and confirm "Reset selected user data." The contents of the keys you
configured are deleted.
Keys which can only be configured by administrator remain unchanged.
Page 77
Enhanced phone functions 77
Deflect? m
089008844 l
Settings
User
Configuration
Incoming calls
Deflecting?
Allow deflection = No f
Yes l
Default destination = f
Enhanced phone functions
Incoming calls
Deflecting a call
Using call deflection
Prerequisite: An incoming call is displayed or signalled. "Deflect" must be allowed.
Select and confirm the option shown.
If a destination phone number is stored ( Page 77), you can select and confirm
it. The call is deflected.
or If you did not set a phone number when programming call deflection, you are
now prompted to enter a destination phone number for call deflection.
j Enter and confirm the destination phone number. The call is deflected.
Permitting call deflection
z
Settings Press the key shown.
if nec.j Enter and confirm the user password.
You can also configure this setting via the WBM interface Page 198. "Deflect"
must be authorised by administrator.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm.
Select and confirm the option shown.
j Enter and confirm the phone number to which the station should be deflected.
Page 78
78 Enhanced phone functions
Deflect to DSS = Yes m
Save & Exit l
Reject? f
Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect an incoming call, you are prompted to
enter a destination phone number if there is none stored.
or Deflecting to a DSS number
A call can be deflected to a direct station selection (DSS) subscriber using the
DSS key, if the key is configured and the deflect function is activated by your ad
ministrator Page 127.
Information only, as set by administrator: Yes or No.
Select and confirm the option shown.
Rejecting a call
You can reject an incoming call.
Prerequisite: An incoming call is displayed or signalled. "Reject" must be authorised by administrator.
-
Select and confirm the option shown.
The caller hears a busy signal.
If the rejected caller’s phone number is transmitted, it is saved in the call
list. You can then call this party back at a later time.
Page 79
Enhanced phone functions 79
Settings
User
Configuration
Incoming calls
Forwarding?
Settings?
Configuring call forwarding
You can also enter the call forwarding settings via the Forwarding key
(
Page 57).
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Configuring forwarding
Select and confirm the option shown.
For a description of the settings, see chapter ”Standard call forwarding”
Page 56.
For a description of the settings, refer to section ”Standard call forwarding”
Page 56 or ”Call forwarding by call type” Page 62.
Page 80
80 Enhanced phone functions
Settings
User
Configuration
Incoming calls
Forwarding?
Alerts
Visual alerts= No f
Yes l
Audible alerts= No f
Yes l
Forwarding station... m
Display last f
Save & Exit l
Setting alerts
Use the Call forward alerts menu to enable and disable visual and audible alerts
for call forwarding (not possible with the Forwarding key).
z
You can also configure this setting via the WBM interface Page 198.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the Yes/No context menu.
or.
Select and confirm the option shown.
Select and confirm the option shown.
or
Select the option shown.
Select and confirm Display last/Display first.
Select and confirm the option shown.
Page 81
Enhanced phone functions 81
Hold ? f
Reconnect ? l
Placing a call on hold
You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same
room.
Prerequisite: You are conducting a call.
Select and confirm the option shown in the connections’s context menu.
or
Hold Press the Hold key. The key flashes.
If you do not retrieve the held call after a defined time interval, a reminder
beep sounds three times and a prompt to retrieve the call or disconnect
appears on the display. The settings for this can be found on
and Page 84.
Retrieving a held call
Select and confirm the option shown in the connections’s context menu.
Page 83
or
Hold Press the flashing Hold key.
Using line keys
On multi-line telephones you can use the line keys to place ongoing calls on
hold.
R Press the corresponding line key. The line key LED starts flickering. The call is
now on hold.
Retrieving a held call:
T Press the corresponding line key. The line key LED lights up. The call is re-
trieved.
The LED display Page 17 indicates that the call is on hold to other multi-
line telephones where this line is also configured. These phones can then
pick up the call.
Page 82
82 Enhanced phone functions
Retrieve held call ? l
Disconnect ? f
Held call wait status
After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect.
Prerequisite: You placed a call on hold and replaced the handset or pressed
the loudspeaker key in speakerphone mode
A recall follows immediately and a pop-up menu appears on the display:
Select and confirm the option shown to resume the call in speakerphone mode.
or
Select and confirm the option shown to disconnect the call.
If you enabled "Hold and hang-up" ( Page 85), the call is placed on hold
for a defined time interval ( Page 84) before the prompt is displayed with
a recall to retrieve the call or disconnect. You can however retrieve the call
or disconnect via the context menu before the defined time expires.
This function cannot be used on multi-line phones.
.
Page 83
Enhanced phone functions 83
Settings
User
Configuration
Connected calls?
Allow hold rem. = No f
Yes l
Save & Exit l
Activating/deactivating the hold reminder tone
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Page 84
84 Enhanced phone functions
Settings
User
Configuration
Connected calls?
Hold rem. delay=3 f
Save & Exit l
Setting the hold reminder time
Use the "Hold reminder" function to set the time after which you want to receive
an automatic reminder about a held call.
The minimum value is 3, that is, the reminder is output after three minutes. The
maximum value is 99 minutes. Press 0 to deactivate the delay.
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter a value between 1 and 99 in the input mask and confirm.
Select and confirm the option shown.
Page 85
Enhanced phone functions 85
Settings
User
Configuration
Connected calls
Hold and hang-up
YesNoSave & Exit
Activating/deactivating Hold and hang-up
This function works in the following call scenarios:
• You have placed a call manually on hold and hang up.
• You are conducting a consultation call and the second call partner hangs up.
• You accepted a second call, and you or the second participant hang up.
You can use "hold and hang up" to determine whether you will be prompted immediately or after a defined time to retrieve the held call.
This function cannot be used on multi-line phones.
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Select and confirm the option shown.
Select and confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
In the context menu select and confirm the option shown to activate the function
or
Select and confirm the option shown to deactivate the function again. The function is always deactivated by default.
Select and confirm the option shown.
Page 86
86 Enhanced phone functions
Settings
User
Configuration
Connected calls?
Music on hold = No f
Yes l
Save & Exit l
Music on hold
If the Music on hold option is active, music is played back when you are placed
on hold by another party.
z
You can also configure this setting via the WBM interface Page 198.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown
Select and confirm the option shown.
Select and confirm the option shown.
Page 87
Enhanced phone functions 87
Accept l
Disconnect & return? m
Call waiting (second call)
You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
You can ignore or accept the second call. Before you accept the second call, you
can end the first call or place it on hold for subsequent retrieval.
You can block the second call or the signal tone ( Page 90).
Accepting a second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 90).
Select and confirm the option shown.
You can talk to the second party.
The connection to the first party is on hold.
During the call with the second party, additional functions are available for selection:
• Alternate (see Page 50),
• Complete transfer (see
• Conference (see
• Blind transfer (see
• Hold (see
• put on hold and retrieve second and first call successively
Page 81).
Page 51),
Page 103),
Page 92),
Page 50
Consultation call from second call
If the second call is your active call you can initiate a consultation call from it.
Prerequisite: The administrator must have approved the consultation in the
second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation call
• put on hold and retrieve second and first call successively
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is parked and can only be
unparked when the consultation or second call ends or these calls were con
nected.
Disconnecting the second call
Select and confirm the option shown in the second call's context menu. The call
to this station is disconnected and the call to the first station is reconnected.
Page 50
-
Ending the second call by hanging up
If you or the second call partner hangs up, you will be prompted to retrieve the
first call again if "Hold and hang-up" is disabled (
call will remain on hold until you receive this prompt after a defined time interval.
Page 85). Otherwise, the first
Page 88
88 Enhanced phone functions
Ignore? f
Reject? f
Ignoring second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 90).
Select and confirm the option shown.
The caller still hears the on-hook signal. You can subsequently Accept, Reject
or Deflect the second call.
While the ignored second call continues to wait, from the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call party
• transfer a call
A third call would be rejected with the busy signal
If you have disconnected the first call, the ignored second call rings like a normal
call.
Rejecting a second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 90).
Select and confirm the option shown.
The second call is rejected. The caller hears the busy signal. The caller’s phone
number is added to the missed calls list.
Page 89
Enhanced phone functions 89
Deflect? m
Complete Xfer
Deflecting a second call
Prerequisite: You are conducting a call and call waiting is allowed ( Page 90).
Select and confirm the option shown.
If a destination phone number is stored ( Page 77), you can select and confirm
it. The call is deflected.
or If you did not set a phone number when programming call deflection, you are
now prompted to enter a destination phone number for call deflection.
j Enter and confirm the destination phone number.
The second call is deflected to the destination specified. You are reconnected
with the first party.
Connecting parties
Select and confirm the option shown. The other two parties are now connected
to one another. You can now hang up or dial another number for instance.
or Connect by hanging up
Prerequisite: Connecting by hanging up is activated (ask your administrator)
and "Switch assignment" must be set to "Yes" (
connected by hanging up you must have toggled at least twice ( Page 50).
Page 91). Before you can be
] or Speaker Replace the handset or, if you are in speakerphone mode, press the loudspeak-
er key. The other two parties are now connected to one another.
Page 90
90 Enhanced phone functions
Settings
User
Configuration
Incoming calls?
Handling? f
Allow call waiting = No f
Yes l
Save & Exit l
Allowing call waiting
If the Call waiting (second call) function is deactivated, a caller hears the
busy signal if you are already conducting a call.
z
You can also configure this setting via the WBM interface Page 198.
Prerequisite: The option was programmed by your administrator.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Assuming Allow call waiting is generally activated, you can toggle the configured sensor key to switch call waiting on/off ( Page 75).
Page 91
Enhanced phone functions 91
Settings
User
Configuration
Connected calls
Toggle associate = No f
Yes l
Save & Exit l
Toggling associate
Set the "Toggle associate" function to Yes if you want to connect to a second or
pickup call by hanging up.
z
You can also configure this setting via the WBM interface Page 198.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Page 92
92 Enhanced phone functions
Blind transfer call? f
Transferring a call
You can transfer your current call to another party with or without consultation.
Prerequisite: You are conducting a call. The options "Allow Call Transfer" and
"Transfer on Ring" were selected (
Transfer without consultation
You can choose between easy transfer via Transfer key or blind transfer via
menu.
Easy transfer
Page 94).
Transfer
Press the key shown.
j Enter the phone number of the second party to whom you want to transfer the
call and confirm.
from one of the two phonebooks
Transfer Press again the key shown.
The display returns to idle following successful transfer.
Blind transfer
Select and confirm the option shown.
You can also select and call a subscriber here from a call list or
Page 108.
j Enter the phone number of the second party to whom you want to transfer the
call. You can also select and call a subscriber here from a call list or from one of
the two phonebooks
Page 108.
k Confirm or wait until the autodial delay expires.
The display returns to idle following successful transfer.
Page 93
Enhanced phone functions 93
Consultation? l
Complete Xfer? f
Transferring with consultation
You can announce a call to a recipient before transferring it.
You again can choose between easy transfer via Transfer key or transfer via
menu.
Easy transfer
Transfer
Press the key shown.
j Enter the phone number of the second party to whom you want to transfer the
call and confirm.
from one of the two phonebooks
Announce the call you want to transfer.
Transfer Press again the key shown.
The display returns to idle following successful transfer.
Transfer via menu
Select and confirm the option shown. The call is placed on hold.
You can also select and call a subscriber here from a call list or
Page 108.
j Enter the phone number of the party to whom you want to transfer the call and
confirm. You can also select and call a subscriber here from a call list or from
one of the two phonebooks
Announce the call you want to transfer.
Select and confirm the option shown.
If the party does not answer:
You do not have to wait for the second party to answer before you can transfer
the call.
Replace the handset or, if speakerphone mode is active, press the lit Speaker
key to transfer the call.
Page 108.
If the party does not answer, you will be called back by the first party.
Page 94
94 Enhanced phone functions
Settings
User
Configuration
Connected calls?
Allow call transfer = No f
Yes l
Save & Exit l
Allowing call transfer
z
You can also configure this setting via the WBM interface Page 198.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Page 95
Enhanced phone functions 95
Settings
User
Configuration
Outgoing calls
Transfer on ring = No m
Yes l
Save & Exit l
Allowing "Transfer on Ring"
If this option is allowed, you can activate call transfer by replacing the handset
even before the called party answers.
z
You can also configure this setting via the WBM interface Page 198.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm the option shown to activate the callback function.
Select and confirm the option shown.
Page 96
96 Enhanced phone functions
Settings
User
Configuration
Incoming calls?
CTI calls? f
Auto-answer = No f
Yes l
Beep on auto-answer = No
Yes l
Save & Exit l
CTI calls
Beep on auto-answer
Speakerphone mode automatically activates on your phone if you use a CTI application such as Outlook to dial a number when Auto-answer is active. If Autoanswer is not active, the phone rings first and you have to press the loudspeaker
key or lift the handset to set up the call. This setting also defines whether or not
incoming calls are automatically accepted. If the function is active, an alert beep
sounds when an incoming call is automatically accepted.
Information on the operation of the configured CTI application can be found in
the corresponding user guide.
z
Settings Press the key shown.
You can also configure this setting via the WBM interface Page 198.
Prerequisite: The option was programmed by your administrator.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Page 97
Enhanced phone functions 97
Settings
User
Configuration
Incoming calls?
CTI calls? f
Beep on auto-unhold = No f
Yes l
Save & Exit l
Beep on auto-reconnect
You can reconnect a held call both via the CTI application and via the phone. A
beep sounds when you toggle between an active call and a held call when the
function is active.
Prerequisite: The option was programmed by your administrator.
z
You can also configure this setting via the WBM interface Page 198.
Settings Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Page 98
98 Enhanced phone functions
Personal
Niels, Bohr
Dial #####
Niels, Bohr
Dial
Making calls
Dialling with the DDS key
You can program frequently used phone numbers on programmable keys
(
Page 69). If you press a direct destination selection key briefly, the associat-
ed contact or phone number appears and dialling is initiated.
Prerequisite: A direct destination key is programmed Page 69.
R Press the programmed DDS key. Dialling is initiated.
Calling a subscriber from the local phonebook
Settings Press the key shown.
Select and confirm the option shown.
or
S
Press the configured key "Personal" for the local phonebook ( Page 69).
Select and confirm the required subscriber.
Confirm the option shown. The phone number associated with the subscriber is
dialled.
Detailed information on the local phonebook and on searching for subscribers
can be found from
Page 108.
Calling a subscriber from the corporate directory
Prerequisite: You have found and selected a subscriber in the corporate directory Page 111.
Confirm the subscriber.
Confirm the option shown. The connection is set up.
Dialling a phone number from a list
The following call lists are available in the "Calls" directory:
• Missed
• Dialled
• Received
• Forwarded
For a detailed description of the call lists, see Page 24. Pay attention to
the notes on Page 108.
Page 99
Enhanced phone functions 99
Calls m
Dialled f
Niels, Bohr 30.05. 07:06am
Messages Press the key shown.
If the "Voice mail" menu is displayed immediately, press the Back key to
return to the next higher menu.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the appropriate list entry.
The phone number associated with the list entry is dialled. If you have not already lifted the handset, conduct the call now in speakerphone mode.
Page 100
100 Enhanced phone functions
Using autodial delay
A number is automatically dialled after a set delay starting from the entry of the
number’s last digit. The autodial delay can be used:
• when dialling in idle mode
• Consultation
• when transferring an answered call.
The delay can be reduced by performing one of the following activities:
k • Pressing the OK key. This always works.
^ • lifting the handset. This only works if the phone number was entered when the
phone was idle or if it was entered for a consultation call when the handset was
off hook.
Speaker • pressing the loudspeaker key. This only works if the phone number was en-
tered when the phone was idle and the loudspeaker key was not lit or if the
phone number was entered for a consultation call and the loudspeaker key
was not lit.
If an emergency number is preset by your administrator, the autodial delay
for this phone number is reduced to one second.
Automatic dial delay does not work if you are using a dial plan and Imme-
diate dialling is configured (see Page 47). The number is automatically
dialled as soon as the string entered matches an entry in the dial plan.
Loading...