Unify OpenScape Desk Phone CP600 operation manual

OpenScape Desk Phone CP600/CP600E OpenScape Key Module 600 OpenScape Voice OpenScape 4000

User Guide SIP

A31003-C1000-U102-5-7619

Provide feedback to further optimize this document to edoku@unify.com.

As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Reference No.: A31003-C1000-U102-5-761 9

The information provided in this document contains merely general descriptions or characteristics of perfo rmance which in case of actua l use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective cha racteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and ser vice names are trademarks or registered trademarks of their respective hold ers.

unify.com

Important information 3

Important information

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit.

• over a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

Never open the telephone. Should you encounter any problems, consult your administrator.

Use only original accessories. The use of other accessories is hazardous and will render the warranty, extended manufacturer's liability and the CE and other markings invalid.

Trademarks

The device conforms to the EU Directive as attested by the CE marking. The CE Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances in products or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com/ http://wiki.unify.com in the section "Declarations of Conformity".

The adjacent symbol indicates that any electrical and electronic products installed and sold in countries of the European Union to which the WEEE2 Directive 2012/ 19/EU applies should be disposed of separately from the municipal waste stream in appropriate collection systems.

Information concerning the proper disposal of your Unify product in the businessto-business market segment is available from your local sales representative in Unify or partner sales.

Software update

During a software update, the phone must not be disconnected from the power supply unit and/or the LAN. An update action is indicated by messages on the display and/or by flashing LEDs.

Care and cleaning instructions

• Never spray the phone with liquids as the penetrating fluids can lead to malfunctions or may damage the device.

• Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage.

• Clean the phone with a soft and slightly damp cloth.

Online documentation

This document along with additional information is available online at: http://www.unify.com/  Support.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.unify.com/

4 Important information

Location of the telephone

• The telephone may only be operated using the LAN cabling internally in the building. The device should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for 100 Mb/s or Cat-6 for 1000 Mb/s. Make sure in the building installation that this cable shielding is earthed.

• The telephone is designed for operation in a protected environment within a temperature range of 5 °C to 40 °C.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the casing.

• Do not install the telephone in bathrooms or shower rooms.

Product-oriented environmental protection

Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.

The OpenScape DeskPhone CP200 (SIP), OpenScape DeskPhone CP400 (SIP) and OpenScape DeskPhone CP600 (SIP) telephones have been awarded with the BLAUE ANGEL label in Germany.

The proprietor of this environmental label is the German Federal Ministry for the Environment, Nature Protection and Reactor Safety.

VoIP Telephones with the BLUE ANGEL fulfill high standards in regard of energy efficiency, environmental friendly use of materials and a sustainable repair and recycling concept.

Further information in regard of the environmental compatibility of the products can be found here

http://www.unify.com/de/about/green-enterprise.aspx

http://www.blauer-engel.de/en/products_brands/search_products/produkttyp.php?id=559

ENERGY STAR is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency.

Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

Unify is an ENERGY STAR partner participating in the ENERGY STAR program for Enterprise Servers and Telephony.

The Unify product OpenScape DeskPhone CP600 has earned the ENERGY STAR.

Learn more at

Special setting instructions for energy-efficient use of telephones can be found on

energystar.gov.

 page 206.

Important information 5

License information

More information about the EULA and Open Source licenses you can find on the Web interface, section Licenses

 page 208.

6 Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

License information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Selected action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Action not selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conversation display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Single-line telephone/multi-line telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Remote configuration for cloud service providers . . . . . . . . . . 17

From factory defaults to operational telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting up the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Canceling the Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Getting to know the OpenScape Desk Phone CP600/CP600E . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

The user interface of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

OpenScape Key Module 600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Different display interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Action with Softkey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Action via dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Action with navigation key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Contents 7

Operating your OpenScape Desk Phone CP600/CP600E . . . 31

Navigating in menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Opening details of a conversation or conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Creating or editing conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Searching for conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Displaying the history of a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Deleting conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Toggle between Circuit and local conversation list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Marking all conversations as read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Telephony view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Programmable keys in the menu Favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Programmable keys on the OpenScape Key Module 600 . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Meaning of LED displays on Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Display function of the function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Answering machine (Voicemail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Inline notification about Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Canceling inline notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Display angle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Display brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 65

Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Answering a video call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Responding to a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Dialing with the selected dialing key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Dialing from conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Redialing via the Function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Calling back a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

8 Contents

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Changing the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 80

Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Configuring Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Setting up Exchange access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Searching for contacts via conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Listening to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Importing contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Exporting contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Discoverability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Pairing NFC-enabled devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Transferring contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Receiving a vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Sending a vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Connecting the Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Testing a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using a Bluetooth conference phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Connecting a Bluetooth conference phone "Konftel 60W". . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Testing the Bluetooth conference phone "Konftel 60W" . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using a Bluetooth device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Incoming HFAG call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Connected HFAG call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Outgoing HFAG call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

HFAG call states in Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

HFAG call states in Conversations Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Bluetooth settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Activating and deactivating Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Changing the Bluetooth name of your OpenScape CP 600 . . . . . . . . . . . . . . . . . . . . . . . . 104

Managing Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Blacklist for Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Removing a Bluetooth device from the blacklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Eddystone beacons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Contents 9

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Using keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Function keys on the OpenScape Key Module 600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Function keys in the Favourites menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Resetting keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Making calls in the team . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Picking up the group call only using the key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Picking up a group call immediately. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Picking up a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Ignoring a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Calling a subscriber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Deflecting a call to a DSS subscriber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

MultiLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Line/trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Making calls in an executive/secretary team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Logging on to another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Ending the mobility function on a telephone (log off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Enabling do not disturb via the Presence menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . 143

Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Room character . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Pattern melody. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Pattern sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Opening listening mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Setting headset port use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

10 Contents

Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Display language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Time display format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Country-specific setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Activating the screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Uploading own images for the screensaver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Automatic screensaver activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Setting the fade time for the screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Return to Main menu after timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Setting the Landing screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Contrast for OpenScape Key Module 600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Brightness for OpenScape Key Module 600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Energy saving mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Setting the difference between daylight saving and standard time . . . . . . . . . . . . . . . . . . . 163

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Displaying the date and time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Checking the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Checking the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Displaying network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . 174

Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Beep on auto-answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Beep on auto-reconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Activating/deactivating the hold reminder tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Setting the hold reminder time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Activating/deactivating Hold and hang-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Allowing call joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Permitting call deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Allowing call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Connecting subscribers by hanging up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Allowing call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Settings for autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Allowing Busy when dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Allowing Transfer on ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Activating/deactivating immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Allowing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Allow joining in a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Activating Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Contents 11

Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Deactivating Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Displaying the missed call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Recording modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Individual settings that impact energy efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Launching the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Administrator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Repair and recycling concept, extending performance capability

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Recycling and disposal of equipment in the OpenScape Desk Phone family. . . . . . . . . . . . . 217

Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Special features for operation on an OpenScape 4000 . . . . . 219

Passively supported functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Unsupported functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you as described, this may be due to one of the following reasons:

• The function is not configured for you and your telephone. Please contact your system administrator.

• Your communication platform does not feature this function. Please contact your sales partner for information on how to upgrade.

Your telephone can be operated on an OpenScape 4000 telephone system. Individual telephone features may deviate on an OpenScape 4000 from those described.

This icon in a section heading indicates that the feature is not available on an OpenScape 4000 telephone system.

Other special features in relation to operation on an OpenScape 4000 can

be found on

This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP600/CP600E and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone CP600/ CP600E. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

This User Guide should be read and followed by every person installing, operating or programming the OpenScape Desk Phone CP600/CP600E.

This User Guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating the OpenScape Desk Phone CP600/CP600E.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

 page 219.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

Icons used in the manual

Answer

Reject

Deflect

Andre-Marie Ampere

3336

Incoming call

Tips

z Refers to a setting performed via the Web interface.

Indicates important additional information in relation to handling.

Indicates required intervention by the administrator.

Displays for describing operation

Selected action

Original illustration on display

t Incoming call

Andre-Marie Ampere

3336

Answer

Step-by-step illustration in User Guide

A dark background is not rendered in the step-by-step illustration in order to ensure legibility in the User Guide.

The information area on the left is shown in a left-aligned field.

Z The selected function can be confirmed alternatively using the Navigator's Z

When an action is selected, it will be shown right-aligned in green. The action is executed by selecting the Softkey.

key (

 page 23).

Answer

Reject

Deflect

Andre-Marie Ampere

3336

Incoming call

Conversations

Daniel Bernoulli

b Received call {1}(1:35:50)

9:44

Andre-Marie Ampere

b Received call {1}(45:56)

8:45

Georg Simon Ohm

Isaac Newton

Action not selected

Display illustrations

Reject

Step-by-step illustration in User Guide

When an action is not selected, it will be shown right-aligned in a light color. The associated Softkey is also shown. The action can be executed by pressing the Softkey even if it has not been selected.

Conversation display

When the phone is idle, the first entry in the conversation list is selected.

Daniel Bernoulli - 11:22

Received call {1}, (1:35:50 AM)

Information displayed for a selected conversation

If a conversation (contact and history at the same time) is selected in the list, it will be highlighted in green. This description is only used if it aids understanding. This is usually what is displayed:

Daniel Bernoull

Andre-Marie Ampere

Received call {1}(45:56)

Andre-Marie Ampere

- O

Confirm the selected conversation with the Softkey to establish the connection or with the

« key to open the context menu.

Information displayed for a non-selected conversation

11:22

A conversation is displayed in a light color if it is not selected. This description is only used if it aids understanding. This is usually what is displayed:

Call directly with the Softkey to establish the connection.

Navigation and action in lists

€ μ Select an option from the selection list and move up and down the list using the

Navigator keys.

€ Skip to the end of the list by pressing and holding the key shown. μ Skip to the start of the list by pressing and holding the key shown.

^ Go back. « Open contacts and details. Go down a level.

ä Call waiting R

_ Execute the Softkey action in the list element. Z Has the same function as with the Softkey but only applies for a selected ele-

ment.

OpenScape Key Module 600

If an OpenScape Key Module 600 is connected, functions and phone numbers can be programmed on the keys.

The programmed function and selected dialing keys are illustrated as follows in the User Guide:

The OpenScape Key Module 600 key shown here is referred to as a Function key in the User Guide.

Service

The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will be glad to assist you. For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenScape Desk Phone CP600/CP600E phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unintended.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the underside of the base unit. Specific details concerning your communication platform can be obtained from your administrator. Please have this information ready when you contact the service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum handsfree distance is approx. 50 cm.

• Proceed as follows to optimize display legibility:

– Turn the phone and tilt the display so that you have a frontal view of the

display while eliminating light reflections.

Single-line telephone/multi-line telephone

Your OpenScape Desk Phone CP600/CP600E is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with singleline phones. Each line is assigned an individual phone number that you can use to make and receive calls.

The programmable keys are configured as line keys on multi-line phones

 page 52.

The "Overview" tab on the telephony interface provides information about the lines configured on your phone and the current status of each line

When using a multi-line phone to make and receive calls, certain particularities must be taken into account

 page 126.

 page 52.

Remote configuration for cloud service providers

From factory defaults to operational telephone

This section describes the remote configuration process, from the initial factory defaults to the operational telephone. If your telephone is already operational, please continue reading from Section "Getting to know the OpenScape Desk Phone CP600/CP600E (

You can start up your new OpenScape Desk Phone CP600/CP600E yourself using a remote maintenance function. The prerequisites for this are:

• The administrator has provided you with a PIN for the initial start-up

• You have a LAN connection with access to the Internet

• You have a new OpenScape Desk Phone CP600/CP600E that you want to start up using the remote maintenance function

 page 19)".

Enter PIN...

123456789

Starting up the telephone

Connect the telephone to the LAN. If the power is not supplied by the LAN cable, connect a power supply if appropriate (the power supply is not needed with PoE). The telephone should now boot.

The telephone recognizes based on the stated conditions that a remote configuration is to be performed and starts this process.

Entering the Deployment PIN

The first time you start up the telephone, it will automatically check the remote configuration requirements. If the requirements are fulfilled,

j Enter the PIN you received from your administrator. Only numeric characters are

you will be prompted to enter the Deployment PIN (cloud PIN).

accepted.

Confirm with the Softkey shown.

Asking redirect server...

Configuring phone...

Deployment done

Starting the remote configuration

Once you have entered a valid PIN, the remote configuration of your telephone starts automatically. You are shown the following messages on the display:

The configuration is concluded and the telephone is operational with the required settings. You can now make calls.

New operating system software may be downloaded and installed during the remote configuration. If this happens, reboot the telephone following the configuration.

Canceling the Remote configuration

You can stop the process in order to continue the configuration manually before entering the PIN or after entering an invalid PIN.

1. The remote configuration is concluded once you enter a valid PIN. The pro-

cess can no longer be canceled at this stage.

2. If an error still occurs even though a correct PIN has been entered, you can

repeat the remote configuration by simply restarting the telephone.

3. You can likewise repeat the process following a cancellation by restarting the

telephone, assuming you have not already started the manual configuration.

Cancel

Abort deployment

Confirmed

Deployment aborted

Press the Softkey.

The following message is displayed:

Press the Softkey shown to confirm that the process is to be canceled.

The following message is displayed:

The telephone is set to the factory defaults at this time and has to be configured manually by you or your administrator or the remote configuration repeated by restarting the telephone.

Tuesday 24 Sep 2015

Favourites

Voicemail

Conversations

Settings

Getting to know the OpenScape Desk Phone CP600/CP600E

The following sections describe the most frequently used controls and displays.

The user interface of your telephone

1 You can make and receive calls as normal using the handset.

The graphic display permits intuitive operation of the phone

Please note that the screen is greyscale on CP600E.

3Use the menu to switch to the main menu. 4Use the Navigator to navigate through the applications on your telephone 5 You can use the Softkeys to activate a function or open a menu

The audio keys are provided to allow you to optimally configure the audio features on your

telephone Incoming calls, new voice messages or missed calls are visually signaled via the notifica-

tion LED

8The dialpad can be used to enter phone numbers and write text

Use the Out-of-Office/Call Forwarding key to open a menu to set up immediate call for-

warding or to activate do not disturb NFC transmitter (logo: ) for simple Bluetooth pairing

Please note that Bluetooth and NFC are available only on CP600.

 page 22.

 page 53.

 page 28.

 page 26.

 page 23.

 page 22.

 page 24.

 page 93.

Ports on the underside of the phone

Headset

Handset

Network switch

PC (e.g. Phone Manager)

Key module

Service interface

Power supply unit (if necessary)

Country-specific cable

Properties of your OpenScape Desk Phone CP600/CP600E

4.3" color graphic display, 480 x 272 pixels.

Display type

Illuminated display

Full-duplex speakerphone function

Headset

Interface for key module

Bluetooth 4.1  page 104

10/100 Mbps switch

1000 Mbps switch  page 21

Web-Based Management (WBM)  page 207

notification LED (red/green/orange)

OpenScape Key Module 600 optional

 page 21

Please note that the screen is greyscale on CP600E.

; ; ; ;

;

Please note that Bluetooth is not available on CP600E.

; ; ; ; ;

OpenScape Desk Phone CP600/ CP600E

Network switch PC

Using network ports more efficiently

The OpenScape Desk Phone CP600/CP600E has a Gigabit Ethernet switch. This means that you can also connect a PC with a Gigabit LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.

Using this connection option saves a network port for the switch used and allows shorter network cables to be used.

OpenScape Key Module 600

The OpenScape Key Module 600 is a key module attached to the side of the phone that provides an additional 12 illuminated, programmable Function keys at two levels. These keys can be programmed and used according to your needs

 page 49.

The diagram shows the OpenScape Key Module 600. You can attach up to four OpenScape Key Module 600s to OpenScape Desk Phone CP600 and up to two OpenScape Key Module 600s to OpenScape Desk Phone CP600E.

Keys

Softkeys

Key Function when key is pressed

Activates function of left-hand display option or opens an additional menu. Used in the Favourites menu as a Function key

 page 49.

Audio controls

Audio keys

Key Function when key is pressed

:/É ./

Volume

Use the controls to adjust the properties of your phone, for example the volume.

Activate/deactivate the loudspeaker  page 65.

Activate/deactivate the headset  page 66.

Activate/deactivate microphone (also for speakerphone mode)  page 75.

Mode keys

You can switch to the relevant application using these keys.

Key Function when key is pressed

@ \

Switch between current screen and Main menu  page 26.

Switch to Presence and back  page 28.

Navigator

You can use this control to navigate within lists and execute actions in the selected area.

Operation Functions when key is pressed

In conversation mode:

Press the

« key.

^ key.

• Open subscriber information

In settings:

• Go down a level

In lists and menus:

• One level back

In input fields:

• Delete character to the left of the cursor

Press the

€ key.

μ key.

Z key.

In lists and menus:

• Scroll down

• Press and hold: Skip to the end of the list/menu

In lists and menus:

• Scroll up

• Press and hold: Skip to the start of the list/menu

Execute an action for the selected entry.

•

Softkeys

3334

d Missed call

Wednesday

Paul Baum

Wednesday

3336

b Dialled call x

31 Sep

3335

b Dialled call x

29:Sep

Move cursor left

Company:

Move cursor right

Copy

Dialpad

Number entry

If you enter a digit when the phone is in idle mode, for example, an input field opens automatically for entering numbers. You can only enter the numbers 0 to 9 as well as the characters * and # via the keypad in 123 mode (indicated at the left-hand margin of the input field).

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 PATTERN = 0700 - 687837).

Text input

In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "U" in the "Company" field, press the number twice. All available characters for this key are displayed during input. After a short while, the character in focus is displayed in the input field.

8 key on the dialpad

To enter a digit in an alphanumerical input field, press the relevant key and hold it down. You no longer need to scroll through the entire list of possible characters.

Move cursor left

Company:

Move cursor right

Copy

Complete your input:

Press the Softkey for

Q to complete your input.

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x

1 1 ï ;=$\&[ ] { } %

2 3 4 5 6 7 8 9 0

abc2ä

def 3

gh i4

jkl5

mno6ö

pqr s7ß

tuv8ü

wx y z9

.*1#,? !’“+-()@/:_

Multi-function keys

Key Function during text input Function when held down

Type special characters

Switch between uppercase and lowercase text and number entry

•"Abc" mode

• "ABC" mode

• "123" mode

Type special characters (not in 123 mode). Call the answering machine.

• 2 seconds: Ringer off

• 3 seconds: Beep rather than ringer

Activate the telephone lock

 page 141

Presence

Do not disturb

3334

Out-of-Office/Call Forwarding

Forward all calls

Lock phone

Presence

Do not disturb

3334

Out-of-Office/Call Forwarding

Forward all calls

Lock phone

Different display interfaces

Your OpenScape Desk Phone CP600 is fitted with a color graphic display  page 20, in which different contents are displayed depending on the particular situation.

Your OpenScape Desk Phone CP600E is fitted with a greyscale graphic display which different contents are displayed depending on the particular situation.

 page 20, in

Conversations

The conversation list appears in the start display and is a collection of contact details and data from the call log. You will find detailed information from

 page 32.

Main menu

You can access the Main menu at any time using the @ key. The time of day, day of the week

and date as well as your own phone number will be displayed. The main menu offers many additional features, as shown in the screenshot. As the name suggests, it is the starting point for the entire menu tree. However, as telephony features take priority on a telephone, the start display is the conversation list.

Tuesday 24 Sep 2015

Softkeys

Favourites

Voicemail

Conversations

Settings

Tuesday 24 Sep 2015

Softkeys

Favourites

Voicemail

Conversations

Settings

@ Main menu Favourites

Conversations

Voicema il

Settings

In addition, different icons represent different situations and switches:

Icon Meaning

u ›

The ringer is deactivated  page 25

The ringer is set to a beep  page 25

The "Do not disturb" function is activated  page 138

The Phone lock is activated  page 141

The Bluetooth function is activated  page 93

g Start display

User settings

Administrator settings

Presence

Do not disturb

3334

Out-of-Office/Call Forwarding

Forward all calls

Lock phone

Presence

Do not disturb

3334

Out-of-Office/Call Forwarding

Forward all calls

Lock phone

Presence

To access the "Presence" menu, press the key \ above the Softkeys. You are offered the fol-

lowing selection:

Personal Presence via the phone is temporarily suspended by means of Call forwarding or Do not disturb.

Conversations

3334

d Missed call

11:12

Paul Baum

10:57

3336

b Dialled call x

10:37

3335

b Dialled call x

9:12

Search for...

3334

d Missed call

Wednesday

Paul Baum

Wednesday

3336

b Dialled call x

31 Sep

3335

b Dialled call xf

29:Sep

Context-dependent displays

Depending on the situation at hand, the graphic display on your OpenScape Desk Phone CP600/ CP600E shows different content, to which you can respond intuitively.

Action with Softkey

Press the top softkey to start an alphanumeric search  page 39.

Use the Softkey to dial the respective subscriber.

You can choose a conversation beforehand using the Navigator keys details of the conversation with the

« key  page 33.

€ and μ and open the

Softkeys

3334

d Missed call

Wednesday

Paul Baum

Wednesday

3336

b Dialled call x

31 Sep

3335

b Dialled call x

29:Sep

3334

9 Min.

3 Min

7 Min

Call

Contact details

Share contact

Delete

History

Action via dialpad

Press any key on the dialpad to start dialing a phone number with automatic phone number searching.

As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions. If the conversation is already shown in the list before your input is complete, you can dial the number immediately using the associated Softkeys

 page 33 or start a call with a new number.

Action with navigation key

You can open a selected conversation using the Navigator's « key in order to see the associated

details

 page 29.

+ 192 hidden pages

Unify OpenScape Desk Phone CP600 operation manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Trademarks

Software update

Care and cleaning instructions

Online documentation

Location of the telephone

Product-oriented environmental protection

License information

General information

About this manual

Icons used in the manual

Tips

Displays for describing operation

Selected action

Original illustration on display

Step-by-step illustration in User Guide

Action not selected

Display illustrations

Step-by-step illustration in User Guide

Conversation display

Information displayed for a selected conversation

Information displayed for a non-selected conversation

Navigation and action in lists

OpenScape Key Module 600

Service

Intended use

Telephone type

Speakerphone quality and display legibility

Single-line telephone/multi-line telephone

Remote configuration for cloud service providers

From factory defaults to operational telephone

Starting up the telephone

Entering the Deployment PIN

Starting the remote configuration

Canceling the Remote configuration

Getting to know the OpenScape Desk Phone CP600/CP600E

The user interface of your telephone

Ports on the underside of the phone

Properties of your OpenScape Desk Phone CP600/CP600E

Using network ports more efficiently

OpenScape Key Module 600

Keys

Softkeys

Audio controls

Audio keys

Volume

Mode keys

Navigator

Dialpad

Number entry

Text input

Character overview (depends on the current language setting)

Multi-function keys

Different display interfaces

Conversations

Main menu

Presence

Context-dependent displays

Action with Softkey

Action via dialpad

Action with navigation key