Unify OpenScape Desk Phone CP400T, OpenScape Key Module 400, OpenScape Business User & Administator Manual

Page 1
OpenScape Desk Phone CP400T OpenScape Key Module 400 OpenScape Business
User & Administator Guide
A31003-C1010-U101-01-7619
Page 2
Provide feedback to further optimize this document to edoku@unify.com.
As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.
Copyright © Unify Software and Solutions GmbH & Co. KG 09/2019
All rights reserved.
Reference No.: A31003-C1010-U101-01-7619
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
unify.com
Page 3
Important Notes 3

Important Notes

For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK)
Never open the telephone or a key module. Should you encounter any prob­lems, contact the responsible administrator.
Use only original accessories. The use of other accessories is hazardous and will render the warranty, ex­tended manufacturer's liability, and the CE and other markings invalid.

Symbols

The device conforms with the EU Directive as attested by the CE marking. The CE Declaration of Conformity and, where applicable, other existing declarations of con­formity as well as further information on regulations that restrict the usage of subs­tances in products or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com/.
The adjacent symbol indicates that any electrical and electronic products installed and sold in countries of the European Union to which the WEEE2 Directive 2012/19/ EU applies should be disposed of separately from the municipal waste stream in appropriate collection systems.
Information concerning the proper disposal of your Unify product in the business-to­business market segment is available from your local sales representative in Unify or partner sales.
Page 4
4 Important Notes

Software update

During a software update, the phone must not be disconnected from the power supply unit or the phone line. An update action is indicated by messages on the display and/or by flashing LEDs.

Care and cleaning instructions

• Never spray the phone with liquids as the penetrating fluids may lead to malfunctions or damage the device.
• Do not use substances such as alcohol, chemicals, solvents, or scouring agents, as these sub­stances may lead to surface damage.
Clean the phone with a soft and slightly damp cloth.

Online documentation

This document along with additional information is available online at: http://www.unify.com/ Support.
Technical notes, current information about firmware updates, frequently asked questions, and lots more can be found on the Internet at: http://wiki.unify.com/.

Installation location information

• The telephone is designed for operation in a protected environment within a temperature range of 5 °C to 40 °C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can con­siderably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat. This is liable to da­mage the electronic components and the casing.
• Do not install the telephone in bathrooms or shower rooms.
Page 5
Contents 5
Contents
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation location information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Single-line telephone/multi-line telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Selected action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Action not selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting to know your OpenScape Desk Phone CP400T . . . . . 15
Assembling and Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The user interface of your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
OpenScape Key Module 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keys and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Dial pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Operating your OpenScape Desk Phone CP400T . . . . . . . . . 23
Navigating in menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Idle menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Telephony view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Page 6
6 Contents
When conducting a call:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Call pop-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Audio accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Answering a call via the loudspeaker (speakerphone mode). . . . . . . . . . . . . . . . . . . . . . . . . 38
Accepting a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Open listening during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Calling back a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Calling a second party (Consult) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using call forwarding no reply (CFNR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 46
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Accepting a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Accepting a call with the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Switching the microphone on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Answering calls from the entrance telephone
and opening the door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Accepting a call from an answering machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Dialing a number from the internal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Page 7
Contents 7
Using the LDAP Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Talking to your colleague with discreet calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Automatic connection setup (hotline). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Reserving a trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Associated dialing/dialing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Turning the call waiting tone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Holding external calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Transferring a call after a speaker call announcement in a group . . . . . . . . . . . . . . . . . . . . . 67
Send trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
If you cannot reach a destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Busy override – joining a call in progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming a function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Deleting function key programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Displaying and assigning call charges . . . . . . . . . . . . . . . . . . . 76
Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Displaying call charges for another telephone (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Turning ringer cutoff on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Activating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
More functions/services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Appointments function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Page 8
8 Contents
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Creating and sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Viewing and editing incoming messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Leaving an advisory message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Displaying the number of waiting calls/overload display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Changing a number (after exchanging/ moving/relocating a phone) . . . . . . . . . . . . . . . . . . . 89
Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Resetting services and functions
(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using system functions from outside
DISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Controlling connected computers/programs/telephone data service . . . . . . . . . . . . . . . . . . . . . 94
Controlling relays (only for OpenScape Business) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Sensors (OpenScape Business X3/X5 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Paging persons (not for USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Making calls in the team/executive/secretary configuration. . . 96
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Answering calls with the trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Dialing with trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Placing a call on hold on a trunk key and retrieving the held call. . . . . . . . . . . . . . . . . . . . . . 98
Making calls on multiple lines alternately. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
MULAP Conference release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Direct station selection key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using DSS keys to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Accepting a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Accepting a call for another member of your team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Special functions in the network environment . . . . . . . . . . . . 108
Leaving hunt group/group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Controlling relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Page 9
Contents 9
Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 114
Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Adjusting the display to a comfortable reading angle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Illuminated display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Responding to error messages on the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Repair and recycling concept, extending performance capability 120
Recycling and disposal of equipment in the OpenScape Desk Phone family. . . . . . . . . . . . . 120
Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Overview of functions and codes . . . . . . . . . . . . . . . . . . . . . . 127
Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Page 10
10

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must th­erefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you as described, this may be due to one of the following reasons:
• The function is not configured for you and your telephone. Please contact your system support representative.
• Your communication platform does not feature this function. Please contact your sales partner for information on how to upgrade.
This User & Administartor Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP400T and all of its functions. It contains import­ant information on the safe and proper operation of the OpenScape Desk Phone CP400T. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.
This User & Administartor Guide should be read and followed by every person (simple user or administrator) installing, operating or programming the OpenScape Desk Phone CP400T.
For your own protection, please read the section dealing with safety in de­tail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
These operating instructions are designed to be simple and easy to understand. providing clear step-by-step instructions for operating the OpenScape Desk Phone CP400T.
The Quick Reference Guide contains quick and reliable explanations of fre­quently used functions.
Page 11
11

Service

The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist re­tailer or network administrator will be glad to assist you.
If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenScape Desk Phone has been developed as a device for speech trans­mission and should be placed on the desk. Any other use is regarded as unau­thorized.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the underside of the base unit. Specific details con­cerning your communication platform can be obtained from your administrator. Please have this information ready when you contact the service department re­garding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum handsfree distance is approx. 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the
display and avoid light reflections.
– Adjust the contrast as required page 114.

Single-line telephone/multi-line telephone

Your OpenScape Desk Phone CP400T is a "multi-line telephone". This means that your service personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.
The programmable keys function as line keys on multi-line phones page 12.
When using a multi-line phone to make and receive calls, certain particulars must be taken into account page 12 ff.
The executive-secretary configuration is a special case. This is a multi-line tele­phone with special features (e.g., "Ring Transfer" and "Accept call"), configured especially for executive/secretary use page 10 ff.
Page 12
12

Team functions

To increase the efficiency of telephony, your service personnel can configure va­rious Team functions such as pickup groups, hunt groups, and call distribution groups.
Page 13

Icons used in the manual

Tips
Indicates additional important information in relation to handling.

Displays for describing operation

Selected action

Original illustration on display
13
100
Andre Ampere
Answer
100
Andre Ampere
Answer
Reject call
Step-by-step illustration in the User Guide
A dark background is not used in the step-by-step illustration in order to ensure legibility in the User & Administrator Guide.
The information area on the left is shown in a left-aligned field.
When an action is selected, it will be shown right-aligned. The action is executed by selecting the Softkey.
Z The selected function can alternatively be confirmed using the Z key on the
navigator ( page 20). You should first navigate to the preferred choice and
then press the Zbutton.
Page 14
14

Action not selected

Illustration on display
Reject call
100
Andre Am
pere
Answer
Reject call
Step-by-step illustration in the User Guide
When an action is not selected, it will be shown right-aligned in a light color. The associated Softkey is also shown. The action can be executed by pressing the softkey without the action being selected.
Navigation and action in lists
€ µ Make selection from the list and move entries in the list using the navigator keys.
Press and hold to navigate between the menu choices faster. µ Press and hold to navigate between the menu choices faster.
^ Go back. « Open contacts and details. Switch to next lower level.
_ Execute the Softkey action in the list element. Z Performs the same function as with the Softkey but only affects a selected ele-
ment.
OpenScape Desk Phone CP400T and OpenScape Key Module 400
Functions and phone numbers can be programmed on the keys for the phone and key module.
The OpenScape Desk Phone CP400T or OpenScape Key Module 400 key shown here is referred to as a Function keys in the User Guide.
Page 15
15 Getting to know your OpenScape Desk Phone CP400T

Getting to know your OpenScape Desk Phone CP400T

Assembling and Installing the Phone

Shipment

• Telephone
• Telephone foot
• Handset
• Handset cable
• Subpackage: – Document "Installation and Quick Reference Guide"
Please pay attention to the notes on power supply on Section , "Power supply".

Connecting the Phone

OpenScape Desk Phone CP400T:
• Insert the U
OpenScape Desk Phone CP400T:
If applicable, connect the following optional jacks:
Headset (accessory) – Add-on device (Key Module) – USB slave for connection to PC
Do not connect a USB hub to the phone’s USB port, as this may lead to stability problems.
cable into the jack on the base of the telephone.
P0/E

Assembly

1. Handset: Insert the plug on the long end of the handset cable into the jack on the base of
the telephone and press the cable into the groove provided for it. Next, insert the plug on the short end of the handset cable into the jack on the handset.
Page 16
Getting to know your OpenScape Desk Phone CP400T 16

The user interface of your phone

Fri 09.08.19 100
7
13:10
Caller list
Forwarding on
CFNR on
Lock phone
2
9
5
1
8
3
10
4
6
1 You can make and receive calls as normal using the handset. 2 The graphic display permits intuitive operation of the phone page 23. 3 Use the Menu key to open the Program/Service menu.
Use the navigator to navigate conveniently through the applications on your telephone
4
page 20.
5 You can use the Softkeys to activate a function or open a menu page 19.
The audio keys are provided to allow you to optimally configure the audio features on your
6
telephone page 19. Incoming calls, new voice messages or missed calls are visually signaled via the Notification
7
LED.
8 The dial pad can be used to enter phone numbers and write text page 22.
Use the Call Forwarding key to open a menu, for example, in order to set up the variable call
9
forwarding page 27. Free programmable keys for functions and selected dialing. Three of them are preassigned
10
with functions (Position 1: New message, Position 2: Redial, Position 16: Release).
Page 17
17 Getting to know your OpenScape Desk Phone CP400T

Ports on the underside of the phone

Properties of your OpenScape Desk Phone CP400T
Display type Grayscales Display 240*120 Pixel Illuminated display
Full-duplex speakerphone function
Headset
USB slave
notification LED (red/green/orange)
OpenScape Key Module 400 Optional
; ; ; ; ; ;
Page 18
Getting to know your OpenScape Desk Phone CP400T 18

Key Module

OpenScape Key Module 400

The OpenScape Key Module 400 is a key module attached to the side of the phone that provides an additional 16 additional illuminated keys in two levels. These keys can be programmed and used according to your needs page 21
OpenScape Key Module 400 is shown in the picture above. You can attach up to 2 additional OpenScape Key Module 400. If you want to attach a second key module, an external power supply is needed.

Power supply

Depending on the phone type and amount of key modules, an external power unit may be re­quired. You can attach up to two key modules to OpenScape Desk Phone CP400T. If you want to attach a second key module, an external power supply. Please ensure to use the appropriate plug­in power supply.
The order no. for the plug-in power supply is region specific: EU: L30250-F600-C141 UK: L30250-F600-C142 US: L30250-F600-C143
Page 19
19 Getting to know your OpenScape Desk Phone CP400T

Keys and controls

Softkeys

Key Function when key is pressed
_
Activates the function of the left display option or opens another menu.

Audio controls

Audio keys
Key Function when key is pressed
:/É ./Ê ;/Æ
Volume
Use the controls to adjust the properties of your phone, e.g. the volume.
Activate/deactivate the loudspeaker page 39.
Activate/deactivate the headset page 38.
Activate/deactivate microphone (also for speakerphone mode) page 42.

Mode keys

You can switch to the relevant application using these keys.
Key Function when key is pressed
@ \
Access Program/Service menu page 23.
Call forwarding page 27.
Page 20
Getting to know your OpenScape Desk Phone CP400T 20

Navigator

This control allows you to navigate in lists and perform actions in the selected area.
Operation Functions when key is pressed
Press the
« key.
In menu:
• Go down one level
Press the
Press the key.
Press the µ key.
Press the Z key.
^ key.
In lists and menus:
• One level back
In input fields:
• Delete character to the left of the cursor
In lists and menus:
• Scroll down
In lists and menus:
• Scroll up
Execute an action for the selected entry.
Page 21
21 Getting to know your OpenScape Desk Phone CP400T

Programmable keys

Your OpenScape Desk Phone CP400T has sixteen programmable keys. You can assign functions and phone numbers to them on two levels. Three of them are preassigned with functions by the system (Position 1: New message, Position 2: Redial, Position 16: Release), but the user can pro­gram them in a different way if it is requested.
There are also four keys next to the display (Softkeys) which are preassigned by the system and cannot be programmed by the user.
Increase the number of programmable keys by connecting a key module page 18.
Depending on how they are programmed, you can use the keys as:
• Function keys page 70
• Repdial keys page 74
• Procedure keys page 73
OpenScape Desk Phone CP400T and OpenScape Key Module 400 are delivered with label strips. You can print additional label strips using the the LabLabeling tool available on the internet: https://wiki.unify.com/klt/en_V8.0/device1.htm
You can program all types of programmable keys in the first level. Repdial keys can be pro­grammed in the second level as well -> page 74, but LED functionality is not supported.
The Shift key ( page 70) must be configured for this, and extended key functionality must be active (contact your service personnel).
Press the key to activate the programmed function or dial the stored number.
Long press the key to open a menu for programming it page 73.
When you program a function, you should write its name to the according place of the label sheet provided. There is no other way to remember the functions. When you press the key, the pro­gramed function is activated.
The status of a function is shown by the LED on the corresponding key.
Meaning of LED displays on function keys and DSS keys
LED Meaning of function key Meaning of DSS key
_
£ ¤
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval rep-
Off The function is deactivated. The line is free.
Flashing
On The function is activated. Station is busy.
resents different statuses, which are described in detail in the corresponding sections of the manual.
1
Indicates the function status. Station is being called.
Page 22
Getting to know your OpenScape Desk Phone CP400T 22

Dial pad

The programmable keys on multi-line phones function as trunk keys page 97.
In cases where text input is possible, you can use the dial pad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the dial pad twice.
Alphabetic labeling of dial keys is useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name; e.g. 0700 - PATTERN = 0700
- 7288376).
Multi-function keys
Function
Long press (key held down) Turn ringtone on/off page 116.
Text input Next letter in upper case. Delete character.
*#
Turn phone lock on/off
page 82.
Character overview (depends on the current language setting)
Key 1x 2x 3x 4x 5x
1
1 2 3 4 5 6 7 8
1
abc2
def 3
ghi 4
jkl5
mn o 6
pqr s7
tuv8
9 0 * #
1 Space 2 Next letter in upper case 3 Delete character
wx y z 9
+. - 0
2
3
Page 23
Operating your OpenScape Desk Phone CP400T 23

Operating your OpenScape Desk Phone CP400T

The following descriptions provide an overview of how to operate your phone.

Navigating in menus

Activating an application
You can use the mode keys page 19 to navigate to the main menu or to activate Call forwarding.
Browsing lists
You can use the navigator keys to scroll through entries and confirm the functions you want
page 20.
Opening context menus
If the arrow g appears beside a selected entry, a context menu is available for this entry. Use the navigator keys to scroll through entries.
Page 24
24 Operating your OpenScape Desk Phone CP400T

Display

Your OpenScape Desk Phone CP400T is equipped with a grey scale display page 17.

Idle mode

If there are no calls taking place or settings being made, your OpenScape Desk Phone CP400T is in idle mode. The time, day of the week, and date as well as the subscriber's own phone number are displayed on the phone’s screen. The right area of the screen shows the labels of Softkeys which is the starting point for the entire idle menu as shown in the screenshot below.
Fri 09.08.19
13:10
Caller list
100
Forwarding on
CFNR on
Softkeys
Lock phone
You can call up various functions here. It includes selected functions from the Program/Service menu
page 26.

Idle menu

The idle menu may contain the following entries:
• Caller list
• Forwarding on
• CFNR on
• Lock phone
• DND on
• Advisory msg. on
• Ringer cutoff on
• Send message
• View sent message
• View callbacks
• Directory
• HF answerback on
• Suppress call ID
• Call wait. trm.off
• Waiting tone off
1
2
3
A logo is displayed in the middle; it can be set up by your service personnel. Icons that appear on the top left of the phone screen inform you about callback requests, voice messages, and activated call forwarding.
1. Only appears when there are messages that the recipient has not yet viewed
2. Only appears if callback requests are saved.
3..
Page 25
Operating your OpenScape Desk Phone CP400T 25
Explanation of the icons
Icon Meaning
u The ringer is deactivated page 116
!
The "Do not disturb" function is activated page 79
œ The phone lock is activated page 82
You received new messages page 31

Main menu

With the Program/Service menu key @, you can access your communications system’s service
menu or make telephony-related settings.The main menu can do much more, as can be seen from the screenshot. As the name suggests, it is the starting point for the entire menu tree.
Softkeys
Menu
Program/Service
Block Dialing
Call Pop Up
Audio Accessories
g
g
Off
g
Off
g
@ Program/Service menu Program/Service Destinations
Block Dialing Off Feature Settings
Call Pop up Calls
Audio Accessories User speed dialing
Prog. feature key
Timed reminder on
PIN and Authorization More features
Phone test

Cancel

Page 26
Operating your OpenScape Desk Phone CP400T 26

Program/Service menu

Accessing the menu
There are two ways to open the Program/Service menu on your communication system:
1. Press the menu key @.
2. In idle mode, press
# or * and the code for the function you want.
Softkeys
Menu
Program/Service
Block Dialing
Call Pop Up
Audio Accessories
The menu structure comprises several levels. Currently selected item/function is displayed on the left side of the screen while options for this are listed as menu items on the right side of the screen. An arrow next to an entry indicates additional options for this entry.
g
g
Off
g
Off
g
Page 27
27 Operating your OpenScape Desk Phone CP400T

Call forwarding

Call forwarding Key
Fri 09.08.19
100
To access the "Call forwarding" menu, press the Call Forwarding \ key above the Softkeys
page 44.
13:10
Caller list
Forwarding on
CFNR on
Lock phone
Page 28
Operating your OpenScape Desk Phone CP400T 28

Telephony interface

Telephony view

Incoming call
Your phone rings and the LED flashes green.
Notification LED flashes
100
Andre Ampere
Answer
Reject call

When conducting a call:

100
Andre Ampere
5:10
Consult
Save number
Start conference
Select a function using the Softkey
Call duration
Select a function using the Softkey
Start transfer
I
Detailed descriptions of the various functions can be found in the sections "Making calls – basic functions" page 40 and "Making calls – enhanced phone functions" page 40.
Page 29
29 Operating your OpenScape Desk Phone CP400T

Telephony dialogs

Connection-dependent conditions and situations, e.g. when your telephone rings, when dialing a
number, or during a call, are depicted graphically on the display.
Situation-dependent functions that automatically appear on the display can be selected and acti­vated with the 5-way navigator page 20.
The scope and type of functions that may be offered automatically varies.
When an arrow appears to the right of a selected entry, then another menu level is available, which
you can select with the Z, or the corresponding Softkey _, or «key page 20.
Appearance during dialing
Example: You have deactivated "Call preparation" page 34, have lifted the handset, or pressed the speaker key.
Date and time
Fri 09.08.19
Please dial
13:10
Directory
Stored numbers
Caller list
Page 30
Operating your OpenScape Desk Phone CP400T 30
Appearance during en-bloc dialing
Example: You have activated "Call preparation" page 34 and are entering a number.
Date and time
Fri 09.08.19
10
Digits already entered
13:10
Please dial
Cancel
Dial the phone number
Cancel entry
Page 31
Operating your OpenScape Desk Phone CP400T 31

Mailbox

Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as, OpenScape Xpressions are displayed in this application in addition to messages received.

Messages

You can send short text messages to individual internal stations or groups.
In idle mode ( page 24) the following signals alert you to the presence of new messages:
• The softkey
Press the Softkey ¤ to view the unread messages.
Example:
LED is flashing red
Fri 09.08.19
13:10
Caller list
1
Forwarding on
CFNR on
Lock phone
Number of unread messages
When you press the Softkey on the top right of the device, the following screen is shown:
Msg. from:
Coco Chanelll
Message sent
Call sender
Delete
Exit
Page 32
32 Operating your OpenScape Desk Phone CP400T

Voicemail

If your telephone is connected to a voicemail system (such as Smart Voice Mail), the message icon will arrear on the screen to alert you that new messages have arrived.
To play back your voicemail, follow the instructions on the display.
Page 33
Operating your OpenScape Desk Phone CP400T 33

Caller list

If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can also store external calls that you have answered in the caller list (contact your service personnel).
Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.
The caller list is automatically displayed page 24 in the idle menu.
Callers with suppressed numbers cannot be saved in the call log.
Information is displayed regarding the caller and the time at which the call was placed.
Example:
Own ID
Calls for
Pappas N.:
3x:Smith Michael
1x:Coco Chanel
g
g
Previous
Exit
For a description of how to edit the caller list page 54.
Number of calls
Caller ID
Other actions
Page 34
34 Operating your OpenScape Desk Phone CP400T

Call preparation

Activate the function "Call preparation" to use en-bloc dialing on your OpenScape Desk Phone CP400T.
This means: You engage the line only after you have fully entered the number and confirmed.
Activate/deactivating en-bloc dialing
Press the @ menu key, select "Block Dialing On" or "Block Dialing Off" using the 5-way navi­gation key and confirm with Z.
Alternatively, select the corresponding Softkey _.
Example: "Call preparation" menu view.
Current status
Block Dialing Off
Block Dialing
Block Dialing
An example of the display during en-bloc dialing is on page 30. For a description of en-bloc dialing, see page 52.
On
Off
Page 35
Operating your OpenScape Desk Phone CP400T 35

Call pop-up

Activate the function "Call pop up" so that if you are on a call you are notified on the display by a popup about a second incoming call.
Activating/deactiviating call pop up
Prerequisite: "Second call" must be activated page 61.
Press the @ menu key, select "Call Pop Up On" or "Call Pop Up Off" using navigator and con­firm with Z, or select the corresponding Softkey _
Showing and processing a second call
Example: second call when call pop-up is on
Information about current call
100
Smith Michael
00:12
Answer
Cancel
101
Jane Fonda
Pop up window with caller ID for incoming call
1. While talking to the first party confirm the entry "Display" using the Zkey.
2. From the menu that appears, select an action for dealing with the second party: – Consultation page 43
– Take call page 40 – Start conference page 65 – Start transfer page 43 – Phonebook page 54 – Put the call on hold – Quit and return

Audio accessories

Press the @ menu key . Navigate using the 5-way navigator and select entry Audio accesso-
ries. Set the following options accordingly:
• "Cordless headset Off" or
• "Cordless headset On" or
• "Conf. unit Off" or
• "Conf. unit On"
Page 36
36 Operating your OpenScape Desk Phone CP400T
Audio accessories
Cordless headset Off
Conf. unit Off
Page 37
Basic functions 37

Basic functions

Please read the introductory chapter "Getting to know your OpenScape Desk Phone CP400T" page 15 carefully before performing any of the steps described here on your phone.

Answering a call

Your OpenScape Desk Phone CP400T phone rings with the tone signal set when an incoming call is received. The call is also visually signaled on the call display.
• When you receive an internal call, your telephone rings once every four sec­onds (single-tone sequence).
• When you receive an external call, your telephone rings twice in rapid succes­sion every four seconds (dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every six seconds.
Your service personnel can adjust the ring cadence for external and inter­nal calls for you. In other words, different ring cadences can be set for dif­ferent internal callers.
If transmitted, calling party information (name, phone number) appears on the graphic display.
An incoming call will interrupt any ongoing telephone setting operations.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.
^ Lift the handset.
if nec. " Set volume louder or quieter. Press the buttons until you reach the desired vo-
lume.
Page 38
38 Basic functions

Answering a call via the loudspeaker (speakerphone mode)

Suggestions for using speakerphone mode
• Tell the other party that you are using speakerphone mode.
• The speakerphone works bests at a low receiving volume.
• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).
The phone is ringing. The caller appears on the screen.
: Press the key shown. The LED lights up.
or
Answer
Z Confirm.
if nec." Set the call volume. Keep pressing the key until the desired volume is set.
: Press the key shown. The LED goes out.
. Press the key shown.
if nec. " Set the call volume.
Press the Softkey shown.
or
The speakerphone function is activated.
Ending a call

Accepting a call via the headset

Prerequisite: A headset is connected.
Make sure your headset port is set up properly page 35.
The phone rings. The . key flashes.
Page 39
Basic functions 39

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset.
:\ Hold down the key and replace the handset. Then release the key.
if nec. " Set the call volume. Keep pressing the key until the desired volume is set.
U.S. mode
If the country setting is set to U.S. (ask the service personnel), you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.
: Press the key shown.
] Replace the handset. Proceed with your call.
if nec. " Set the call volume. Keep pressing the key until the desired volume is set.

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone mode.
^ Lift the handset.
: The LED key goes out.
[ Proceed with your call.

Open listening during a call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
Prerequisite: You are conducting a call via the handset.
Activating
: Press the key shown. The LED lights up.
Deactivating
: Press the key shown. The LED goes out.
Page 40
40 Basic functions

Making calls

Off-hook dialing

^ Lift the handset.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
The called party does not answer or is busy
\ Replace the handset.

On-hook dialing

j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
Your system may also be programmed so that you have to press the Inter­nal key before you dial an internal number. To call an external party, you have to enter an external code before dialing the party’s telephone number (Prime Line is not active; contact your ser­vice personnel).
The other party answers with speaker
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
The called party does not answer or is busy
: Press the key shown. The LED goes out.
Page 41
Basic functions 41

Dialing with the headset connected

Prerequisite: The headset is connected.
j internal: Enter the station number.
External calls: Enter the external code and the station number.
. The headset key lights up.
The connection is established as soon as your input is complete.
Make sure your headset port is set up properly page 35.

Dialing with DDS keys

Prerequisite: You have saved a number on a DDS key page 74.
_ Press the key with a saved number.
If the number is saved on the second layer, press the shift key first.
^ Lift the handset.
or
: Press the key shown.
Caller list g
Daniel Bernoulli g
You can press the DDS key during a call and automatically initiate a Con­sultation call page 43.

Calling back a missed call

Contacts who have tried to reach you are identified accordingly in the caller list and appear at the top of the list. The notification LED lights up red.
Select using the Softkey.
The notification LED lights up green.
The name of the person who called is shown on the screen . Next to the contact, the number of the calls is shown. Select the contact and confirm to call the con­tact.

Redialing a number

The last ten external telephone numbers dialed are stored automatically.
If this feature is configured (contact your service personnel), account codes entered are also saved page 78.
Next
Call
You can redial them simply by pressing a key.
Displaying and dialing saved station numbers
Keep selecting and confirming the option shown until the phone number you want appears.
Select and confirm the option shown.
Page 42
42 Basic functions

Ending a call

\ Replace the handset.

Rejecting calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).
The phone is ringing. The caller appears on the screen.
Reject call
Select using the Softkey.
If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" is displayed (e.g. in the case of recalls).

Turning the microphone on and off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the hands­free microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, page 48).
Prerequisite: A connection is set up, the microphone is activated.
; Press the key shown. The LED lights red. The microphone of the device is off.
or
; Press the lit key. The LED goes out. The microphone of the device is on.
Page 43
Basic functions 43

Calling a second party (Consult)

You can call a second party while a call is in progress. The first party is placed on hold.
Consult
Return to held call
Toggle/Connect
Start conference
Select using the Softkey.
or
Z Confirm.
j Call the second party.
Return to the first party:
Select using the Softkey.
or
Z When the Return to held call option is selected, press the OK button.

Switching to the held party (alternating)

Select using the Softkey.
Initiating a three-party Conference
Select using the Softkey.
or
Z When the Start Conference option is selected, confirm.
Leave conference
Consult
[ Announce the call, if necessary. \ Replace the handset.
Transfer
Joining calling parties from a Conference
Select using the Softkey.
For more information on conferences, see page 65.

Transferring a call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.
Press the shown Softkey.
j Enter the number of the party to which you want to transfer the call.
or
Select using the Softkey and confirm the option shown.
Page 44
44 Basic functions

Call forwarding

Using variable call forwarding

You can immediately forward internal or external calls to different internal or ex­ternal telephones (destinations). (External destinations require special configu­ration in the system.)
When call forwarding is active, a special dial tone sounds when you lift the handset.
If DID DTMF is active (contact your service personnel), you can also for­ward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.
Special features must be taken into consideration if your telephone oper­ates in an IP networked OpenScape Business environment page 108!
At the Idle menu:
Forwarding on
1=all calls
2= external calls
3= internal calls
Z Confirm.
Forwarding off g
Select using the Softkey.
Select using the Softkey.
or
Select using the Softkey.
or
Select using the Softkey.
j Enter the destination number.
Call forwarding can also be activated using the Call forwarding key on the upper right corner of the telephone.
Deactivating call forwarding
At the idle menu
Select using the Softkey and confirm the option shown.
Call forwarding can also be deactivated using the Call forwarding key on the upper right corner of the telephone.
Page 45
Basic functions 45

Using call forwarding no reply (CFNR)

Calls that are not answered after three rings (=default, can be adjusted by ser­vice personnel) or that are received while another call is ongoing can be auto­matically forwarded to a specified telephone.
At the idle menu:
CFNR on
@ Press the menu key page 25
Select using the Softkey.
Alternatively
Program/Service g
Destinations g
CFNR on
Save
Previous
@ Press the menu key page 26.
Program/Service g
Destinations g
Select using the Softkey.
Select using the Softkey.
Select and confirm the option shown.
j Enter the destination number.
• Enter the internal station number for internal destinations
• Enter the external code and the external station number for external destina­tions
Select using the Softkey to confirm.
or
Press using the Softkey and confirm to exit without saving.
Deactivating call forwarding no reply
Press using the Softkey.
Press using the Softkey.
CFNR offf
Delete
Exit
Press using the Softkey and confirm the option shown.
Press using the Softkeyand confirm the option shown to deactivate and delete the forwarding destination.
or
Select and confirm to exit menu without deactivating the forwarding destination.
If CFNR is activated, when you hang up, "CFNR:" appears briefly on the display.
Page 46
46 Basic functions

Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.)

If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after busi­ness hours.
@ Press the menu key page 25.
Program/Service g
Destinations g
Trunk FWD on
1=immediate
2=on no answer
3=on busy
Save
Trunk FWD off
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown.
Select and confirm using the Softkey.
or
Select using the Softkey.
or
Select using the Softkey.
j Enter your DID number.
j Enter the destination number (without the external code).
Select using the Softkey.
Deactivating call forwarding
Select using the Softkey and confirm the option shown.
Save
Confirm the displayed call forwarding type.
j Enter your DID number.
Page 47
Basic functions 47

Using Callback

You can request a Callback if a station in the OpenScape Business network called is busy or if nobody answers. This also applies for external calls via ISDN ex­changes. This feature saves you from having to make repeated attempts to reach the user. You receive a Callback
• When the other party is no longer busy,
• When the user who did not answer has conducted another call.
When configured (contact your service personnel), all Callback requests are automatically deleted over night.

Storing a Callback

Prerequisite: You have reached a busy line or no one answers.
Callback
Answer
View callbacks
Next callback
Confirm.

Accepting a Callback

Prerequisite: You have saved a Callback.
Z Your telephone rings. "Callback: ..." appears on the display.
^ Lift the handset.
or
: Press the key shown. The LED lights up.
or
Select using the Softkey and confirm the option shown.
You hear a ring tone.Viewing and deleting a stored Callback
if nec. R
or In the Idle menu Press the programmed key "Callback".
Select using the Softkey and confirm the option shown.
Select and confirm to display additional entries.
Delete
Exit
Deleting a displayed entry
Select using the Softkey and confirm the option shown.
Ending retrieval
Select using the Softkey and confirm the option shown.
or
@ Press the key shown. The LED goes out.
or
: Press the key shown. The LED goes out.
Page 48
48 Enhanced phone functions

Enhanced phone functions

Answering calls

Accepting a call with the headset

Prerequisite: The headset is connected.
. The LED flashes when a call is received.
Press the key shown. The LED lights up.
or
Answer
Select using the Softkey and confirm the option shown.
Make sure your headset port is set up properly page 35.
Ending a call
. Press the key shown. The LED goes out.
@ Open the Program/Service menu page 25.
More features g
Pickup - directed
if nec.
Next
Accept call
£ Press the flashing key.

Accepting a specific call for your colleague

You hear another telephone ring.
Select and confirm the option shown.
Select and confirm the option shown.
The called party appears on the display.
Select and confirm until the name/number of the required subscriber is dis­played.
Confirm.
or
j If you know the number of the telephone that is ringing, enter it directly.
or
Accepting a call in a team page 105.

Using the speakerphone

Page 49
Enhanced phone functions 49
A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen.
You can conduct the call with the handset or in speakerphone mode.
^ Lift the handset and answer the call.
or
Mute off
Press the "OK" key to confirm your selection and answer the call.
or
; Press the key and answer the call.
If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above. Placing a speaker call to a colleague
Enabling and disabling handsfree answerback
page 58.
HF answerback on
HF answerback off
Select using the Softkey and confirm the option shown.
or
Select using the Softkey and confirm the option shown.

Switching the microphone on/off

; To prevent the other party from listening in while you consult with someone in
your office, for example, you can temporarily switch off the handset microphone or the handsfree microphone (see page 19)
Page 50
50 Enhanced phone functions

Answering calls from the entrance telephone and opening the door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en­tering a 5-digit code (using a DTMF transmitter or installed keypad).
Speaking to visitors via the entrance telephone
Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connected to the entrance tele-
phone immediately.
or
^ Lift the handset after more than thirty seconds.
j Dial the entrance telephone number.
Opening the door from your telephone during a call from the en­trance telephone
Open door
@ Press Main Menu key.
Program/Service
More features g
Open door
Confirm.
Opening the door from your telephone without calling the entrance telephone
Open the Program/Service menu page 25.
Select and confirm the option shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
Special features must be taken into consideration if your telephone oper­ates with OpenScape Business network environment page 108!
Opening the door with a code (at the door)
j After ringing the bell, enter the five-digit code (using the keypad or a DTMF
transmitter). Depending on how the door opener has been programmed, a door­bell call signal may or may not be forwarded.
Page 51
Enhanced phone functions 51
Activating the door opener
@ Press Main Menu key.
Program/Service
Feature Settings g
Door opener on
3=change password
1=enable with ring
2=enable w/o ring
@ Open the Program/Service menu page 26.
Feature Settings g
Door opener off
Open the Program/Service menu page 25.
Select and confirm the option shown.
Select and confirm the option shown.
j Dial the entrance telephone number. j Enter the five-digit code. Default code = "00000".
or
Select the displayed function and press the "OK" dialog key to change the code.
Select and confirm the option shown.
or
You can also open the door without a doorbell ring.
Deactivating the door opener
Select and confirm the option shown.
Select and confirm the option shown.

Accepting a call from an answering machine

If an answering machine is connected to your system (ask the responsible tech­nician) and you have programmed the answering machine’s internal number on a key page 70, you can accept the call from the answering machine.
_ The LED lights up. Press the key shown.
Page 52
52 Enhanced phone functions

Making calls

En-bloc sending/correcting numbers

You can enter the number without the number being dialed straight away. This means that you can correct the number if necessary. The station number is only dialed at your specific request.
Prerequisite: You have activated "Call preparation" page 34.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
Dialing entered/displayed numbers
^ Lift the handset.
or
Dial
Select using the Softkey and confirm the option shown.
Correcting numbers entered
Cancel
A station number can only be corrected as it is being entered. Station num­bers stored for number redial, for example, cannot be corrected.
^ Press.
The last digit entered in each case is deleted.
j Enter the required digit(s).
Canceling en-bloc sending
Select using the Softkey and confirm the option shown.
or
: Press the key shown. The LED goes out.
Page 53
Enhanced phone functions 53

Using the caller list

Detailed information, as well as a sample display entry are provided on
page 33.
Retrieving the caller list
Prerequisite: Service personnel has set up a caller list for your telephone.
Caller list
3x: Smith Michaelg
Previous
Exit
Next
Select using the Softkey.
The most recent entry is displayed on the screen.
µ€ To view other calls, confirm each subsequent display.
Ending retrieval
Select using the Softkey.
or
Select using the Softkey.
or
: Press the key shown. The LED goes out.
Detailed view of a call
Prerequisite: You have retrieved the caller list and the selected entry is dis­played.
« Press to view detailed information, see the example on page 33.
Select using the Softkey and confirm the option shown for a detailed view of fur­ther entries.
An advisory tone marks the end of the list.
Page 54
54 Enhanced phone functions
Dialing a station number from the caller list
Prerequisite: You are viewing detailed information on an entry.
Call
Delete
Select using the Softkey.
Removing an entry from the caller list
Prerequisite: You are viewing the detailed view of a call.
Select and confirm the option shown.

Dialing a number from the internal Directory

The internal Directory contains all station numbers and system speed-dial num­bers assigned to a name. Contact your service personnel to find out if one was configured for your system.
Prerequisite: Names have been assigned to the station numbers stored in the system.
^ Lift the handset.
or
: Press the key shown. The LED lights up.
or
µ€ Navigate to Directory.
Directory
1=internal
Next
Previous
Call
Select using the Softkey.
if nec. If several directories have been configured:
Select using the Softkey.
The first entry is displayed on the screen.
" Press the relevant key to select the next/previous entry
or
select and confirm the option shown to see the next eight entries in the list
or
select and confirm the option shown to see the previous eight entries in the list.
or
j Enter the name you want to find, or just the first few letters, using the alphanu-
meric dial pad page 22.
The entry you wish to dial appears on the screen
Select using the Softkey.
Page 55
Enhanced phone functions 55

Using the LDAP Directory

If configured (ask your service personnel), you can search for Directory data in the LDAP database and dial the number of any subscriber you find there.
Prerequisite: The LDAP search feature has been configured in the system.
^ Lift the handset.
or
: Press the key shown. The LED lights up.
or
µ€ Navigate to Directory.
Directory
2=LDAP
Delete Character
Search
Select using the Softkey.
if nec. If several directories have been configured:
Select and confirm the option shown.
j Enter the name you wish to search for using the keypad page 22 (max. 16
characters). You can enter an incomplete name, e.g. "mei" for "Meier".
if nec. If configured (ask your service personnel), you can also search for surname and
first name. To separate surname and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" for "Meier Peter".
if nec.
Select and confirm each letter to be deleted. The last letter entered is deleted.
In large databases, the results of the search may be incomplete if too few characters are entered page 56.
Confirm. The name is searched for. This may take a few seconds.
Page 56
56 Enhanced phone functions
The result is displayed
If only one name is found, it is displayed.
Call
Scroll Next
Scroll Previous
Call
Modify search
Select using the Softkey.
If several names are found (max. 50), the first name is displayed.
" Press,
or
select and confirm the option shown,
or
select and confirm the option shown.
Select and confirm the option shown.
If no name is found
If your search does not yield any name corresponding to your query, you can ex­tend the range of the search, e.g. by deleting characters.
Select and confirm the option shown. For further procedure, see above.
If too many names are found
If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed.
You can view these results, select any of the names, or change the search string (e.g. narrow the search by entering more characters).
Show matches
Modify search
In this case it is advisable to narrow down the search so that all corre­sponding names can be displayed.
Confirm, to view the incomplete list. For further procedure, see above.
or Narrow the search down.
Select and confirm, in order to change the search string. For further procedure, see above.
Page 57
Enhanced phone functions 57

Making calls using system speed-dial numbers

Prerequisite: You know the system speed-dial numbers (consult your service personnel).
@ Press main menu key page 25.
Program/Service g
Use speed dialing
if nec. Suffix-dialing
@ Press main menu key page 25.
Program/Service g
Use speed dialing
* Press the key shown.
Select using the Softkey.
Select using the Softkey and confirm the option shown.
j Enter a three-digit speed-dial number.
j If necessary, you can suffix-dial additional digits (for example, the user’s exten-
sion) at the end of the saved station number. If this feature is configured, a suffix is automatically dialed (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys page 57.
Select using the Softkey.
Select using the Softkey and confirm the option shown.
j Press the required speed-dial key.
@ Press the menu key page 25.
Program/Service g
Destinations g
Change Speed Dial
* Press the key shown.
Change
Save
Previous
Next
Configure a speed-dial key
You can program the keys 0 to 9 with ten frequently used phone num-
bers.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown.
j Press the required speed-dial key. If the key is already in use, the programmed
phone number appears on the screen.
Confirm.
j First enter the external code and then the external station number.
Confirm.
or If you make a mistake:
Select and confirm the option shown. This deletes all entered digits.
Confirm.
Page 58
58 Enhanced phone functions
or
Change
Delete
Select and confirm the option shown.
or
Select and confirm the option shown.
or
Exit
@ Press the menu key page 25.
Program/Service g
Calls g
Speaker calll
Select and confirm the option shown.

Talking to your colleague with a speaker call

You can make a loudspeaker announcement through a loudspeaker if connect­ed (ask your service personnel), or to an internal user with a system telephone without any action on their part.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown.
j Enter the station number.
Responding to a speaker call page 48.
Page 59
Enhanced phone functions 59

Talking to your colleague with discreet calling

If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with dis­play. You can listen in unnoticed and speak to the internal user without being over­heard by the other party (discreet calling).
^ Lift the handset.
*945 Enter the code.
j Enter your internal station number.
Your service personnel can protect your telephone against discreet call­ing.

Automatic connection setup (hotline)

If this function is configured (contact your service personnel), the system auto­matically sets up a connection to a preset internal or external destination.
Reserve trunk
^ Lift the handset.
Depending on the setting, the connection is either set up immediately or only after a preset period of time ( hotline after a timeout).

Reserving a trunk

If configured (ask your service personnel), you can reserve an occupied trunk for yourself. When the line is free, you receive a call and a note on the display.
Prerequisite: "Currently busy" appears on the display.
Select using the Softkey.
Reserved line is free:
Your telephone rings and the display shows "Trunk is free".
^ Lift the handset. You will hear the dial tone.
j Enter the external phone number.
Page 60
60 Enhanced phone functions

Assigning a station number (not for U.S.)

If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called par­ty’s display.
@ Press the menu key page 25.
Program/Service g
Calls g
Temporary MSN
j Enter the DID number you wish to use. j Dial the external number.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm1.

Associated dialing/dialing aid

If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port.
Associated dial
You can also use your system telephone as a dialing aid for other telephones.
Dialing aid on the S0 bus:
On the PC, select a destination and start dialing.
^ The speaker on your telephone is switched on. Lift the handset when the other
party answers.
Dialing aid at the a/b (T/R) port:
On the PC, select a destination and start dialing.
"Lift the handset" appears on the PC screen.
^ Lift the handset.
Dialing aid from your telephone for another telephone:
@ Press the main menu key page 25.
Select using the Softkey.
j Enter the internal station number ("Dial for:"). j Enter the number you wish to dial.
1.
Page 61
Enhanced phone functions 61

During a call

Using call waiting (second call)

Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can block the second call or the signal tone ( page 62).
Prerequisite: You are engaged in a phone call and hear a tone (every six sec­onds). When the function "Call pop up" is activated, a notification window ap­pears page 35.
Ending the first call and answering the waiting call:
\ Replace the handset. Your telephone rings. ^ Answer the second call. Lift the handset.
Call waiting
Quit and return
Placing the first call on hold and answering the second call:
Select and confirm the option shown.
You are immediately connected to the second caller. The first party is placed on hold.
Ending the second call and resuming the first one:
Confirm.
or
\ Replace the handset. "Recall" appears on the display. ^ Lift the handset.
You are reconnected with the first party.
Page 62
62 Enhanced phone functions

Preventing and allowing call waiting (automatic camp-on)

If this function has been configured (ask your service personnel), you can pre­vent or allow a second call page 61 from being signaled by automatic camp­on during an ongoing call.
At the idle menu.
µ€ Navigate to Call wait.trm.off.
Call wait.trm.off
Call wait.trm.on
Waiting tone off
Waiting tone on
Select using the Softkey and confirm the option shown,
or
Select using the Softkey.

Turning the call waiting tone on and off

You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call.
Activating the call waiting tone
At the idle menu page 24.
µ€ Navigate to Waiting tone off.
Select using the Softkey.
Deactivating the call waiting tone
At the idle menu page 24.
µ€ Navigate to Waiting tone on.
Select using the Softkey.
Save number

Saving a number

You can save your call partner’s station number for subsequent redialing from the caller list page 54.
Prerequisite: You are on a call or an external station is being called.
Select using the Softkey.
Page 63
Enhanced phone functions 63

Parking a call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.
Prerequisite: You are conducting a call.
@ Press the menu key page 25.
Program/Service g
Calls g
µ€ Navigate to Park a call.
Park a call
0... 9 Enter the number of the park slot (0 - 9) and make a note of it. If the park slot
@ Press the menu key page 25.
Program/Service g
Calls g
µ€ Navigate to Retrieve call.
Retrieve call
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
number you entered is not displayed, it is already in use; enter another one.
Retrieving a parked call
Prerequisite: One or more calls have been parked. The pho0ne is idle.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown1.
0... 9 Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you cannot retrieve the call.
If a parked call is not picked up, after a specific period of time the call is re­turned to the telephone from where it was parked (recall).
1.
Page 64
64 Enhanced phone functions

Holding external calls

If you have programmed a hold key on your phone page 70, you can put ex­ternal calls on hold. Then all other stations can accept the call on the assigned trunk.
_ Press the "Hold" key.
Held on line: 801
if nec.
@ Press the menu key page 25.
Program/Service g
Calls g
µ€ Navigate to Retrieve line
Retrieve line
_ If the "Retrieve" page 70 key is available, press it.
The message of the relevant trunk appears (e.g. 801) and note the trunk num­ber. If available, the LED of the assigned trunk key flashes slowly.
\ Replace the handset or press the key shown.
Depending on the configuration, this may be necessary so other members can also pick up the call on hold.
Accepting call on hold
Prerequisite: One or more calls are on hold. The phone is idle.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
or
j Enter the noted trunk number.
or
£ If there is a "Line:" key available for the relevant trunk, this flashes slowly. Press
the key shown.
Page 65
Enhanced phone functions 65

Conducting a Conference

System conference allows up to eight participants in total, at the same time.These may be internal or external users.
You can only add parties to or remove them from a Conference if you ini­tiated the Conference.
j Call the first party.
Start conference
Conference
Return to held call
Conference
Add party
Conference
Participants
Select using the Softkey.
j Call the second party. Announce the Conference.
Select using the Softkey.
A tone sounds every 30 seconds to indicate that a Conference is in progress.
If the second party does not answer
Select using the Softkey.
Adding up to eight parties to a Conference
Select using the Softkey.
Select using the Softkey.
j Call the new party. Announce the Conference.
Select and confirm the option shown.
Viewing the Conference parties
Select using the Softkey.
Participants g
23189 Coco g
Disconnect
^ To exit the list.
Removing parties from the Conference
You are connected to a Conference and wish to disconnect one of the partici­pants.
Select using the Softkey. View the list of the participants.
Select using the Softkey and confirm the party you want.
Select using the Softkey.
Page 66
66 Enhanced phone functions
Leaving a Conference
Conference g
Leave conference
Conference g
End conference
Conference g
Drop last conf. party
Select using the Softkey.
Select using the Softkey and confirm the option shown.
or
\ Replace the handset, if this feature is configured (contact your service person-
nel).
Ending a Conference
Select using the Softkey.
Select using the Softkey and confirm the option shown.
or
\ Replace the handset, if this feature is configured (contact your service person-
nel).
Removing the central office party from the Conference
Select using the Softkey.
Select using the Softkey and confirm the option shown.

Activating tone dialing/DTMF suffix-dialing

@ Press the menu key page 25.
Program/Service g
Calls g
µ€ Navigate to DTMF dialing.
DTMF dialing
You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown1.
j You can use the keys 0 through 9, *and
nals.
Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.
to transmit DTMF sig-
#
1.
Page 67
Enhanced phone functions 67

Recording a call

If configured (contact your service personnel for details), you can record an ac­tive call.
Prerequisite: You are on a call, the "Recording" key is configured page 70.
_ Press the "Recording" key. The LED lights up.
You and the other party hear an announcement that recording has started and as long as recording is still running, you hear an acoustic signal approx. every 15 seconds.
During recording, it is not possible to add further call parties.
Stopping recording
_ Press the "Recording" key which lights up. The LED goes out.
Listening to a recording
Playback of the recording depends on the voice recording system used (see the associated user guide).
Consultation
Speaker call
Transfer

Transferring a call after a speaker call announcement in a group

If this function has been configured (contact your service personnel), you can use a speaker call (announcement, page 103) to announce a call in progress to a group of users page 58. After a member of the group has accepted the call request, you can transfer the waiting party.
Prerequisite: You are conducting a call.
Confirm. The other party is placed on hold.
« Press the key shown.
Select and confirm the option shown.
j Enter the group’s station number.
[ Announce the call.
When a member of the group accepts the call page 48, you are connected to this party.
\ Replace the handset.
or
Select and confirm the option shown.
If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).
Page 68
68 Enhanced phone functions

Send trunk flash

To activate ISDN-type services and features through the network carrier’s ana­log trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.
Prerequisite: You have set up an external connection.
@ Press the menu key. page 25.
Program/Service g
Calls g
Trunk flash
Camp-on
Select using the Softkey.
Select using the Softkey. Select using the Softkey and confirm the option shown1.
j Enter the service code and/or telephone number.

If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
The called party can then respond page 61.
The called party can prevent automatic call waiting page 62.
If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.
Override

Busy override – joining a call in progress

This function is only available if it has been configured by the service technician (contact your service personnel).
Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Select and confirm the option shown.
The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (Number or name)".
You can now start talking.
1.
Page 69
Enhanced phone functions 69

Using night answer

When night answer mode is active, for example during a lunch break or after of­fice hours, all external calls are immediately forwarded to a specific internal tele­phone (night station). The night station can be defined by service personnel ( standard night answer service) or by you ( temporary night answer service).
Special features must be taken into consideration if your telephone oper­ates with OpenScape Business network environment page 110!
Activating
Night answer on
*=default
Save
Night answer off
Select using the Softkey.
Press the "OK" dialog key to confirm ( standard night answer service).
or
j Enter the destination number ( temporary night answer service).
Confirm.
Deactivating
Select and confirm the option shown.
Service personnel can also configure an "automatic night answer service". The automatic night answer service activates at specific times for your telephone de­pending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).
Page 70
70 Enhanced phone functions

Programming a function key

You can program frequently used functions, station numbers or procedures on your DeskPhone OpenScape 400T’s keys.

Configuring function keys

See also page 21.
A list of all available functions is displayed, see the overview page 71.
Example: Programming the Shift key
_ Hold down the key shown.
Change key
@ Press the menu key page 25.
Program/Service g
µ€ Navigate to Prog. feature key.
Prog. feature key
_ Press the key you want to program.
Change key
µ€ Navigate to More features.
More features g
µ€ Navigate to Shift key.
Shift Key
if nec.
Save incomplete
Confirm the option shown.
or
Select using the Softkey.
Select using the Softkey and confirm the option shown.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
Select and confirm the option shown.
Exit
Another key
Some functions (e.g. with "Call forwarding") cannot be saved completely. This means that when later initiating the function by pressing the button, further in­puts are required.
Confirm.
or
Select and confirm the option shown.
The label appears automatically and cannot be altered.
The LED displays page 21 and page 71 show the status of the function.
Page 71
Enhanced phone functions 71

Overview of functions

The functions are split into the following menus:
• Destinations
• Feature Settings
• PIN and Authorization
• Calls
• More features
The available functions depend on your configuration. If a function is miss­ing, contact your service personnel.
Saved function LED messages
Call forwarding, Forwarding - trunk, Forward Line, Night answer, Do not disturb, Telephone lock, Advisory message, Ringer cutoff, HF answerback on/off, Join/leave group, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Recording, Door opener on/off, Control Relay (only for OpenScape Business), Ringing group on, Shift Key, UCD (Available on/ off, Work on/off), Night answer on/off, MULAP Privacy Release:
_ Saved function is not activated.
¤ Saved function is activated.
Callback:
_ You have no entry for Callback.
¤ You have an entry for Callback.
Repdial key (Internal), Direct station select:
_ Party not on a call.
¤ Party is on a call or has activated DND. £ Flashing quickly - I’m being called, please accept.
Flashing slowly - another party is being called and has not yet answered.
Call key, General call key, Trunk key, MULAP Key, Temporary MSN:
_ No call via corresponding trunk.
¤ Active call via the corresponding trunk. £ Flashing quickly - call on the relevant trunk, call pickup is possible by pressing
the key. Flashing slowly - a call is placed on hold on the relevant trunk.
Page 72
72 Enhanced phone functions
Trunk group key:
_ At least one trunk is free.
¤ All lines in this trunk group are occupied.
View call charges:
_ No chargeable calls have been set up since the last check.
¤ Chargeable calls have been set up since the last check.
Call forwarding, Forward Line:
£ Flashing slowly - your line is a call forwarding destination.
Fax details:
_ No fax received or no message on the answering machine.
¤ Fax received or message on the answering machine.
View number of calls:
_ No waiting callers.
£ Flashing quickly - callers waiting (certain number is exceeded).
Flashing quickly - callers waiting (certain number is reached).
Data I/O Service:
_ No connection to an application.
¤ Active connection to an application. £ Flashing slowly, connection to an application is temporarily interrupted.
The following functions programmed on keys do not have a LED function:
Repdial key (external), Procedure key, Trace call, Speed dial, Clear, Lock all phones, Send message, Directory (1=internal, 2=LDAP, Call waiting, Toggle/ Connect, Conference, Speaker call, Retrieve line Reserve trunk, Release trunk, Temporary Phone, Override, Park a call, Pickup - directed, Pickup - group, Ac­count code, Show call charges, Page, Answer page, Timed reminder, Open door, DTMF dialing, Recall-key, Room monitor, Hold key, Consult internal, Con­sult, Associated dial, Associated serv., Tel. data service, Relocate, Discreet Call.
Page 73
Enhanced phone functions 73

Programming a procedure key

Numbers and functions which require further input, i.e. which contain several op­erating steps, can be saved on a key on your telephone.The relevant service personnel must grant appropriate authorization.
For example the function "Associated dial"  page 60 together with the required input (number of the phone to for which the call should be made and the number to be dialed) can be saved on a key. Numbers which require further input can also be saved.
_ Hold down the key shown.
or
@ Press the menu key page 25.
Program/Service g
Select using the Softkey.
µ€ Navigate to Prog. feature key.
Prog. feature key
Select using the Softkey.
_ Press the key shown.
Change key
More features g
Procedure key
j Enter procedure. Example: *67 231 123456
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown.
*67 Code for associated dial 231 Number of the phone to for which the call should be made
12345 the number to be called.
if nec. _ Press "Pause" to enter pauses (a "P" appears on the display).
Save
Select using the Softkey.
or If you make a mistake:
Previous
Exit
Another key
Select using the Softkey. This deletes all entered digits.
Select using the Softkey.
or
Select and confirm the option shown.
Select the saved procedure by pressing the key. Procedures with activatable/deactivatable functions are activated with one press of the button and deactivated with the next.
You can press the procedure key during a call to automatically send the saved digits as DTMF signals page 66. For display messages when saving procedures, see page 118.
Page 74
74 Enhanced phone functions

Configuring repdial keys

You can also program internal and external station numbers on the second level. The LED function is not available for internal station numbers on the second lev­el. To program the second level, you must program a "Shift" key page 70.
See also page 21.
_ Hold down the key shown.
or
@ Press the menu key page 25.
Program/Service g
µ€ Navigate to Prog. feature key.
Prog. feature key
_ Press the key you want to configure.
Change key
if nec.
Next layer
Destinations g
Repdial key
Exit
Another key
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
j Enter the station number.
If you make a mistake:
^ Press. This deletes all entered digits.
Select using the Softkey.
or
Select and confirm the option shown.
You dial the saved number by pressing the key page 41.
You can also save a number during a call.
Page 75
Enhanced phone functions 75

Deleting function key programming

L
Deleting a function/phone number/label
_ Press and hold the required key.
Clear key
Select using the Softkey and confirm the option shown.
Page 76
76 Displaying and assigning call charges

Displaying and assigning call charges

Displaying call charges (not for U.S.)

For the current call
Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator. Call charge display must be requested from the network operator and configured by the relevant service personnel (applicable only for ISDN). Depending on the setting, call charges are displayed during or after a call. Depending on the network operator, free external calls are also displayed. The message "Free of Charge" appears on the screen either before or during the call. If the cost indication facility has not been installed, the display will show the di­aled number and/or the length of the telephone call.
If a call is forwarded, call charges are assigned to the destination of the call transfer operation.
@ Press the menu key page 25.
Program/Service g
µ€ Navigate to More features.
More features g
Show call charges
For all calls and for the last call
Connection charges for the last chargeable call made are displayed first. After five seconds, the accumulated connection charge (total) is displayed.
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown1.
1.
Page 77
Displaying and assigning call charges 77

Displaying call charges for another telephone (not for U.S.)

If configured (contact your service personnel), you can also display and print chargeable calls for another phone (for instance for a pay phone). Call charges can be supported by the network.
Prerequisite: You have programmed the function "Show call charges" on a key
page 70.
The LED lights up to indicate that a you have conducted a chargeable call since the last time you viewed the charges.
_ Press the "Call Charges" key. Chargeable calls are displayed.
Next
Print
Clear
Addl information
Exit
Press to display further chargeable calls.
Select and confirm the option shown,
or
select and confirm the option shown,
or
select and confirm the option shown,
or
select and confirm the option shown.
Page 78
78 Displaying and assigning call charges

Dialing with call charge assignment

You can assign external calls to certain projects.
Prerequisite: Your service personnel have defined account codes for you.
@ Press the menu key page 25.
Program/Service g
µ€ Navigate to Calls.
Calls g
Account code
if nec. # Press this key.
#=Save
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown1.
j Enter the account code.
or
Select using the Softkey.
May be necessary, depending on configuration; contact your service personnel.
j Enter the external phone number.
You can also enter the account code during a call.
1.
Page 79
Privacy/security 79

Privacy/security

Turning ringer cutoff on and off

If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).
Activating
Ringer cutoff.on
Ringer cutoff.off
DND on
DND off
Select using the Softkey and confirm the option shown1.
Deactivating
Select using the Softkey.

Activating/deactivating "Do not disturb"

If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external callers are connected to another phone, which you can specify (contact your service personnel).
Activating
µ€ At the Idle menu, navigate to DND on.
Select using the Softkey.
Activating
µ€ At the Idle menu, navigate to DND off.
Select using the Softkey.
When you lift the handset, you will hear a special tone (continuous buzz­ing) reminding you that "Do not disturb" is activated.
Authorized internal callers automatically override the DND feature after five seconds.
1.
Page 80
80 Privacy/security

Caller ID suppression

You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.
Activating
Supress call ID
Restore caller ID
*944 Enter the code.
Select using the Softkey.
Deactivate
Select using the Softkey.
Your service personnel can activate/deactivate caller ID suppression for all phones.

Silent Monitor

When configured (ask responsible service personnel), you can join in an on-go­ing call conducted by an internal user and monitor silently and unnoticed.
j Enter your internal station number.
Page 81
Privacy/security 81

Monitoring a room

You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room.
Activating the telephone to be monitored
@ Press the menu key page 25.
Program/Service g
. Select using the Softkey.
Room monitor
Select using the Softkey.
You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.
Deactivating the telephone to be monitored
@ Press the lit key. The LED goes out.
or
\ Replace the handset.
Monitoring the room
j Enter the internal station number of the phone located in the room that you wish
to monitor.

Trace call: identifying anonymous callers (not for U.S.)

You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up. This function is applicable only when it is supported by the network (ISDN).
@ Press the menu key page 25.
Program/Service g
Trace call
Select using the Softkey.
Select using the Softkey.
If the trace is successful, the transmitted data is stored by your network op­erator. Contact your service personnel.
Page 82
82 Privacy/security

Locking the telephone to prevent unauthorized use

You can prevent unauthorized parties from using your phone during your ab­sence.
You can see whether the function is activated or deactivated from the corre­sponding icon in the status bar on the display page 25.
Locking the phone
# Hold down the key shown.
or
At the idle menu page 24.
Lock phone
Unlock phone
Select using the Softkey.
j Enter code (telephone lock) page 83.
The padlock icon appears on the status bar page 25.
When the phone is locked, a special dial tone sounds when the handset is lifted. Within the system, users can make calls as normal.
Your phone can also be locked or unlocked by an authorized party
page 83.
Unlocking the phone
# Hold down the key shown.
or
At the idle menu page 24.
Select using the Softkey.
j Enter code (telephone lock) page 83.
Page 83
Privacy/security 83

Locking another telephone to prevent unauthorized use

If configured (contact your service personnel), you can lock and unlock other telephones against unauthorized access.
If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
@ Press the menu key page 25.
Program/Service g
Lock all phones
*=lock phone
#=unlock phone
Select using the Softkey.
Select using the Softkey.
j Enter the internal station number of the phone you wish to lock/unlock.
Confirm,
or
select and confirm the option shown.

Saving your PIN

Enter the code to use the functions
• for protecting your phone against unauthorized use page 82
• for using another telephone like your own page 88
• Change number page 88
You can save this code.
If you forget your code, contact your service personnel to have the default code restored.
The default code is "00000".
@ Press the menu key page 25.
Program/Service g
µ€ Navigate to PIN and Authorization.
PIN and Authorization g
Change PIN
Select using the Softkey.
Select using the Softkey.
Select using the Softkeyand confirm the option shown1.
j Enter the current five-digit PIN.
If you have not yet set a PIN, use "00000" the first time.
j Enter the new PIN. j Re-enter the new PIN.
1.
Page 84
84 More functions/services

More functions/services

Appointments function

You can configure your phone to call you to remind you about appointments
page 85.
You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.

Saving appointments

Prerequisite: You have programmed the function on a key page 70.
_ Hold down the key you want to program
Change key More features g Time reminder g
if nec. 2 or 7 If the selected language is "US English" page 117, you can enter the code 2
One time only
Daily
Save
@ Press the menu key
Timed reminder off
Delete
Exit
Select using the Softkey.
Select using the Softkey.
Select using the Softkey.
j Enter a 4-digit time, such as 0905 for 9.05 (= 9.05 a.m.) or 1430 for 14.30
(= 2.30 p.m.).
for "am" or 7 for "pm" (default = "am").
Confirm.
or
Select and confirm the option shown.
Select using the Softkey.
Deleting and checking a saved appointment
Select using the Softkey.
Select using the Softkey.
or
Select using the Softkey.
Page 85
More functions/services 85

Using timed reminders

Prerequisite: You have saved a reminder page 84. The saved time arrives.
Reminder at 1200
Send message
0=Please callback
The phone is ringing. The appointment time is displayed.
: Press key twice.
or
^\ Lift the handset and replace it again.
If you do not answer the timed reminder, it is repeated five times and then deleted.

Sending a message

You can send short text messages to individual stations or groups of stations with system telephones.

Creating and sending a message

At the idle menu page 24.
µ€ Navigate to Send message.
Select using the Softkey.
j Enter the internal station number of the recipient or group.
Select predefined text (can be changed by service personnel) and confirm.
or
0... 9 Enter the code directly.
The code is shown on your display with the corresponding message.
Enter message text
Send
or
Select using the Softkey.
j Enter message (up to 24 characters) page 22.
Select using the Softkey.
Transmitted text messages are saved as Callback requests on system telephones with no display and on ISDN, pulse or tone dialing telephones.
Page 86
86 More functions/services
Displaying and deleting messages you have sent
Prerequisite: The recipient has not yet accepted a sent message.
At the idle menu page 24.
View sent message
Message sent
Delete
Message sent
Select using the Softkey.
Select using the Softkey.
The text message is displayed.
Select using the Softkey.
The message is deleted.

Viewing and editing incoming messages

The notification LED flashes red.
The corresponding Softkey becomes green to indicate that a new message is received.
_ Select using the Softkey.
The sender’s caller ID appears in the first line on the display, see the example on page 31.
Select using the Softkey.
The text message appears on the left of the display.
Viewing the transmission time
Time/date sent
Call sender
Delete
Select using the Softkey.
Calling the sender
Select using the Softkey.
Deleting messages
Select using the Softkey.
Page 87
More functions/services 87

Leaving an advisory message

You can leave messages/advisory messages on your phone’s display for inter­nal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display.
At the idle menu page 24.
µ€ Navigate to Advisory msg. on.
Advisory msg. on
0=Will return at:
Enter message text
Save
Advisory msg. off
Select using the Softkey.
Select predefined text (can be changed by service personnel) and confirm.
or
0... 9 Enter the code directly.
The code is shown on your display with the corresponding message.
Predefined messages with a colon can be completed by entering a digit.
or
Select using the Softkey.
j Enter message (up to 24 characters) page 22.
Select using the Softkey.

Deleting advisory messages

At the idle menu page 24.
Select using the Softkey.
or
¤ When the "Advisory message" is available page 70, the LED lights up. Press
the key shown.
Page 88
88 More functions/services

Displaying the number of waiting calls/ overload display

You can show the number of external waiting calls on the display if you pro­grammed the "View number of calls" key page 70.
¤ Press the " Calls in Q" key.
If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service per­sonnel to find out the waiting call limit.
• LED off: There are no waiting calls.
• LED is flashing slowly: The set limit has been reached.
• LED is flashing quickly: The limit has been exceeded (overload).

Using another telephone like your own for a call

Other parties can temporarily use your phone like their own for an outgoing call.
@ Press the menu key page 25.
Program/Service g PIN and Authorization g
Temporary phone
if nec.
Change PIN
Select using the Softkey.
Select using the Softkey.
Select using the Softkey and confirm the option shown.1.
j Enter the number of the other user. j Enter the other user’s code page 83.
If the other user has not set a PIN, he or she is prompted to do so on his or her phone.
j Dial the external number.
This state is canceled as soon as the call is ended.
1.
Page 89
More functions/services 89

Changing a number (after exchanging/ moving/ relocating a phone)

When configured (consult your service personnel),you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the number including phone settings (e. g. programmed keys) are exchanged.
Prerequisite: Your old and new telephone are the first telephones at each con­nection. The telephones are in idle state.
The following procedure is carried out on the new phone.
@ Press the menu key page 25.
Program/Service g
Relocate
Complete relocate
Select using the Softkey.
Select using the Softkey and confirm the option shown.
j Enter own station number. j Enter code (telephone lock) page 83.
(Not necessary if you have not set a code.)
Select using the Softkey.
If you change numbers which belong to different system phones types, programmed keys are replaced with the default assignment. You can however connect your phone to a different port and then carry out the procedure.
Page 90
90 More functions/services

Fax details and message on answering machine

If a fax or answering machine is connected to your system and you have as­signed the "Fax details" function to a programmable key page 70, the key lights up when a fax or a message has been received.
Deactivating signaling
¤ Press the flashing key "Fax service". The LED goes out.

Resetting services and functions (system-wide cancellation for a telephone)

A general reset procedure is available for initiated functions. The following func­tions are deleted, if enabled:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunt group off
• Supress call ID
• Call wait.trm.off
• Do not disturb on
• Ringer cutoff.on
• Received messages
• View callbacks
@ Press the menu key page 25.
Program/Service g
µ€ Navigate to More features.
More features g
Reset services
Select using the Softkey.
Select using the Softkey and confirm the option shown.
Select using the Softkey and confirm the option shown1.
1.
Page 91
More functions/services 91

Activating functions for another telephone

If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service):
• Do not disturb, code: *97/#97 page 79
• Call forwarding, code *11, *12, *13, #1 page 44
• Lock and unlock phone, code *66/#66 page 82
• Ringing group code *81/#81 page 103
• Leave an advisory message, code *69/#69 page 87
• Group call, code *85/#85 page 103
• Reset services and functions, code #0 page 90
• Control relays, code *90/#90 page 112
• Night answer, code *44/#44 page 69
• Timed reminders, code *46/#46 page 84
@ Press the menu key page 25.
Program/Service g
Associated serv.
Select using the Softkey.
Select using the Softkey.
j Enter the internal station number of the phone where you wish to activate the
function.
j Enter code (for example,
For any additional input, follow the instructions on your display.
97 for "Do not disturb on").
*
Page 92
92 More functions/services

Using system functions from outside DISA (direct inward system access)

If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions:
• Reset services and functions, code #0 page 90
• Call forwarding, code *1/#1 page 44
• Lock and unlock phone, code *66/#66 page 82
• Save your PIN, code *93 page 83
• Send a message, code *68/#68 page 85
• Leave an advisory message, code *69/#69 page 87
• Ringing group, code *81/#81 page 103
• Group call, code *85/#85 page 103
• Caller ID suppression, code *86/#86 page 80
• Camp-on tone, code *87/#87 page 62
• Open door, code *61 page 50
• Release door opener, code *89/#89 page 51
• Control relays, code *90/#90 page 95
• Do not disturb, code *97/#97 page 79
• Ringer cutoff, code *98/#98 page 79
• Dial using speed dial, code *7 page 57
• Associated service, code *83 page 91
Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to the system.
j Establish a connection to the system. Enter the station number (contact your
service personnel).
j Wait for the continuous tone (if necessary, switch phone to tone dialing) and en-
ter the internal number assigned to you and the corresponding PIN.
# Enter the code (only required if programmed in the system).
j Wait for the dial tone and enter the code for example,
If necessary, make further entries; refer also to the user guide for dial pulse/ DTMF phones.
or
j Dial the external number.
You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activat­ed. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.
97 for Do not disturb on.
*
Page 93
More functions/services 93

Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact your service personnel), you can access ISDN functions in some regions using codes.
@ Press the menu key page 25.
Program/Service g
Keypad dialing
Select using the Softkey.
Select using the Softkey.
j Enter the required trunk number (contact your service personnel). j Entering a code for required ISDN function (contact your service personnel).
Contact your network provider to find out which ISDN functions can be code-operated in your country.
Unify Software and Solutions GmbH & Co. KG shall not be liable for dam­ages/costs which may be incurred by fraudulent activities or remote oper­ation (such as toll fraud).
Page 94
94 More functions/services

Controlling connected computers/programs/ telephone data service

If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel ser­vices or information systems, from your telephone.
Prerequisite: You have set up a connection.
@ Press the menu key page 25.
Program/Service g
Tel. data service
0... 9 Enter data. # Complete entry.
Entry complete
# Enter the code.
0... 9 Enter data.
Select using the Softkey.
Select using the Softkey.
For entering data, you are guided by the connected computer. However, de­pending on configuration (contact your service personnel), you must activate your entries in one of the following ways:
Inputs in en-bloc mode
or
Select using the Softkey.
or Inputs in online mode
The connected computer processes your entries directly.
Page 95
More functions/services 95

Controlling relays (only for OpenScape Business)

If this function has been configured (contact your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually or configure them to activate and deactivate automatically (after timeout).
Special features must be taken into consideration if your telephone oper­ates with OpenScape Business (system networking via PC network)
page 112!
Control Relay On
Control Relay Off
Select using the Softkey and confirm the option shown,
or
Select using the Softkey and confirm the option shown.
1... 4 Enter the relay.

Sensors (OpenScape Business X3/X5 only)

If configured (contact your service personnel), sensors are able to recognize sig­nals, call your phone, and display an appropriate message on the screen.

Paging persons (not for USA)

If radio paging equipment (PSE) is connected to your system (contact your ser­vice personnel), you can locate people via their pocket receivers.
Pocket receivers signal a call request to the person you want to page. This per­son can then answer the page at the nearest phone.
Paging persons
To ensure that you can be found, you must have enabled a ringing group
page 105, call forwarding page 44 or call forwarding-no answer (service
technician) to the internal station number of your PSE. A call request is signaled automatically.
Answering the page from the nearest telephone
^ Lift the handset.
*59 Enter the code.
j Enter own station number.
Page 96
96 Making calls in the team/executive/secretary configuration

Making calls in the team/executive/ secretary configuration

If configured (consult your service personnel), you belong to a team of subscrib­ers with multiple lines (multi-line page 11). Your phone features trunk keys (MULAP keys) page 97.

Lines

A distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis page 96.
Primary line
All multi-line telephones have a primary line. This line can be reached in the usu­al manner via your public phone number. Incoming calls are signaled on this line.
Secondary line
The secondary line on your phone is used as a primary line by another subscrib­er. Your primary line, which is configured on another telephone, simultaneously functions as the secondary line on that telephone.

Line utilization

Private line
A line that is used by a single telephone. This line cannot be used as a second­ary line by another telephone.
Shared line
A line that is configured on multiple telephones. The line status (if configured) is displayed for all telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones.
Direct call line
A line with a direct connection to another telephone. You can see the status of the line from the LED.

Line seizure

Line seizure must be configured (consult your service personnel). If automatic line seizure is configured, a trunk is automatically assigned when you lift the handset or press the trunk key.
Page 97
Making calls in the team/executive/secretary configuration 97

Trunk keys

Programmable keys on multi-line phones function as trunk keys. Every key pro­grammed as a "Trunk key" (key label: Transfer Trk) corresponds to a trunk with the result that you can configure up to six trunks in DeskPhone OpenScape 400T.
As a team member, you can independently program the following functions on keys page 70:
• Direct station select
• Join/leave group (not available on executive phone in an executive/secretary team)
• Ring Transfer: On/Off (only in an executive/secretary team)
You can also program a key with the function "Forward Line" (call forwarding) for each line.
LED displays on trunk keys
LED Explanation
_ Off – The line is in idle mode.
£ ¤
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The
flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.
Flashing
On – The line is busy.
1
– Incoming call on the line – Hold reminder is activated – The line is on "Hold".

Answering calls with the trunk keys

Prerequisite: Your telephone rings or the trunk key flashes quickly.
if nec. £ Press the trunk key that is flashing quickly.
(not necessary if "Prime Line" is active).
^ Lift the handset.
or On-hook dialing: Speakerphone mode.

Dialing with trunk keys

if nec. _ Press the free trunk key you wish to use to establish the connection
(not necessary if "Prime Line" is active).
j Dial the phone number.
^ If the party does not answer: Lift the handset.
or On-hook dialing: Speakerphone mode.
Page 98
98 Making calls in the team/executive/secretary configuration

Placing a call on hold on a trunk key and retrieving the held call

Prerequisite: You are conducting a call via one of your group’s trunks. The "Hold" key has been programmed on your telephone page 70.
Hold
_ Press the "Hold" key.
if nec.
\ Replace the handset or press the disconnect key.
Depending on the configuration (contact your service personnel), this may be necessary so other team members can also pick up the call on hold.
Retrieving the call
£ Press the trunk key flashing slowly.

Making calls on multiple lines alternately

Prerequisite: You are conducting a call via one of your group’s trunks. Another trunk key is flashing.
£ Press the flashing trunk key. The first call party is on hold on the other trunk. £ Press the trunk key flashing slowly. The second call party is on hold.
You can switch between lines as often as you wish. Press the trunk key flashing slowly each time.

MULAP Conference release

If configured (consult your service personnel), you can program a key on your phone with the function "MULAP Privacy Release" page 70. The default label is "Priv Release".
If you program this key, you do not have to use the menu to set up a Conference. Your team partner only has to press the flashing trunk key associated with your trunk on his or her phone to immediately join the Conference.
[ You are conducting a call.
_ Press the "Priv Release" key. The LED lights up.
Up to three team members can now join the Conference.
Prerequisite: The trunk on which you are speaking is configured on the other phone as a trunk key.
£ Press the flashing trunk key.
Page 99
Making calls in the team/executive/secretary configuration 99

Direct station selection key

Each team member has a direct station selection key for every other team mem­ber. This means that each team member can be reached directly by other team members at the touch of a button.
Understanding LED messages from DSS keys
_ LED on the DSS key is off - the team member is not engaged in a phone call.
or
¤ LED on the DSS key is lit - the team member is engaged in a phone call or has
activated do not disturb.
or
£ LED on the DSS key is flashing rapidly - a call has arrived for you and needs to
be answered.
or
£ LED on the DSS keys is flashing slowly - a caller is trying to reach another mem-
ber of your team, who has not yet answered.

Using DSS keys to answer calls

Prerequisite: Your telephone rings or the DSS key flashes.
if nec. £ Press the flashing DSS key.
This is not necessary if you are called directly (DSS key flashes quickly).
^ Lift the handset.
or On-hook dialing: Speakerphone mode.

Calling a team member directly

_ Press the DSS key.
or
¤ If the team member you wish to reach is engaged in another call, the DSS key
on your telephone is lit. You can still make the call in this case.
^ If the party does not answer: Lift the handset.
or On-hook dialing: Speakerphone mode.

Transferring a call in progress

_ Press the DSS key and announce the call if necessary.
\ Replace the handset.
Page 100
100 Making calls in the team/executive/secretary configuration

Accepting a call for another team member

£ Press the flashing DSS key or trunk key.
^ Lift the handset.
or On-hook dialing: Speakerphone mode.

Forwarding calls on trunks

You can immediately forward internal or external calls to different internal or ex­ternal telephones (destinations). (External destinations require special configu­ration in the system). Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
@ Open the Program/Service menu page 26.
Forward Line: On
1=all calls
2= external calls
3= internal calls
Save
Select using the Softkey.
or
_ If available, press the "CFW MULAP" key.
(You have programmed a key with the incomplete "CFW MULAP" function, ex­cluding the call forwarding type and destination page 70.)
_ Press the required trunk key.
or
j Enter the required trunk number.
Select using the Softkey.
or
Select using the Softkey.
or
Select using the Softkey.
j Enter the destination number.
Select using the Softkey.
or
_ If available, press the "CFW MULAP" key. (You have stored the call forwarding
type and destination on the "CFW MULAP" key, page 70.)
Loading...