Unify OpenScape Desk Phone CP400 operation manual

OpenScape Desk Phone CP400 OpenScape Key Module 400 OpenScape Voice

User Guide SIP

A31003-C1000-U101-2-7619

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Reference No.: A31003-C1000-U101-2- 7619

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provi de the respective chara cteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

unify.com

Important information 3

Important information

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit. Reference No.: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or

• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you encounter any problems, consult your administrator.

Use only original accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer's liability and the CE marking inval id.

Trademarks

The compliance of the equipment according to EU directives is confirmed by the CE mark. This Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com under the section “Declarations of Conformity”.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a pre condition for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment that is installed and sold in the countries of the European Union and is covered by the European Direc tive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

4 Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments, such as bathrooms.

Product support on the Internet

Information and support for our products can be found on the Internet at:

http://www.unify.com/.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:

http://wiki.unify.com/l.

Contents 5

Contents

Important information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Selected action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Action not selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Conversation display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting to know the OpenScape Desk Phone CP400 . . . . . . . 16

The user interface of your OpenScape Desk Phone CP400. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

OpenScape Key Module 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Keys and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Graphic display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Action with Softkey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Action via dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Action with navigation key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6 Contents

Operating your OpenScape Desk Phone CP400. . . . . . . . . . . 27

Navigating in menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Opening details of a conversation or conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Creating or editing conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Searching for conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Deleting conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Telephony view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Programmable keys on the OpenScape Desk Phone CP400 and OpenScape Key Module 400

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Answering machine (voicemail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Overview of user settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 46

Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

In standard mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

In US mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 62

Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Calling back a missed call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 69

Call forwarding chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Contents 7

Programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 2: Activating/deactivating Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 3: Holding and retrieving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 3: Immed ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Resetting keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Dialing with the selected dialing key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Dialing from conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Setting up conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

8 Contents

MultiLine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Secondary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Phantom line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

LED displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Answering calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Answering calls for a secondary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Manual line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Automatic line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Forwarding calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Lines with hot or warm line function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Calling a subscriber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Deflecting a call to a DSS subscriber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Making calls in an executive/secretary team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Sample scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Settings for MultiLine (keyset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Entering a number for the hot and warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Searching for contacts via conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Deactivating the ringer or setting to beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 119

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Enabling do not disturb via the Presence menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Contents 9

Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 126

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adjusting the display brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Activating the screensaver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Automatic screensaver activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Energy saving mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Reading the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Reading the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

The following features are not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Your call is paused and reconnected during the recording.. . . . . . . . . . . . . . . . . . . . . . . . . 158

Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Adding conference participants during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 159

10 Contents

Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Administrator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you as described, this may be due to one of the following reasons:

• The function is not configured for you and your telephone. Please contact your system administrator.

• Your communication platform does not feature this function. Please contact your sales partner for information on how to upgrade.

This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP400 and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone CP400. These in structions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

This User Guide should be read and followed by every person installing, operating or programming the OpenScape Desk Phone CP400.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

These operating instructions are designed to be simple and easy to understand, providing clear step-by-step instructions for operating the OpenScape Desk Phone CP400.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Answer

Reject

Deflect

Andre-Marie Ampere

3336

Incoming call

Icons used in the manual

Tips

z Refers to a setting performed via the web interface.

Indicates additional important information in relation to handling.

Indicates intervention required by the administrator.

Displays for describing operation

A dark background is not rendered for some display images in order to ensure legibility in the User Guide.

Selected action

Original illustration on display

¹ Incoming call

Andre-Marie Ampere

3336

Answer

Step-by-step illustration in the User Guide

A dark background is not used in the step-by-step illustration in order to ensure legibility in the User Guide.

The information area on the left is shown in a left-aligned field.

Z The selected function can alternatively be confirmed using the Z key on the

When an action is selected, it will be shown right-aligned in green. The action is executed by selecting the Softkey.

navigator (

 page 20).

Action not selected

333

Answer

Reject

Deflect

Andre-Marie Ampere

Incoming call

Conversations

Daniel Bernoulli

9:44 AM

Andre-Marie Ampere

8:45 AM

Georg Simon Ohm

10:50 AM

Illustration on display

Step-by-step illustration in the User Guide

Reject

When an action is not selected, it will be shown right-aligned in a light color. The associated Softkey is also shown. The action can be executed by pressing the softkey without the action being selected.

Conversation display

When the phone is idle, the first entry in the conversation list is selected.

Information displayed for a selected conversation

Daniel Bernoulli - 11:22

Received call {1} (1:35:50)

Daniel Bernoull

Andre-Marie Ampere

Received call {1}(

Andre-Marie Ampere

11:22

€ μ Make selection from the list and move entries in the list using the navigator keys.

If a conversation (contact and history at the same time) is selected in the list, it will be highlighted in green. This description is only used if it aids understanding. This is usually what is displayed:

Confirm the selected contact with the Softkey to establish the connection or with the

« key to open the context menu.

Information displayed for a non-selected conversation

A conversation is displayed in a light color if it is not selected. This description is only used if it aids understanding. This is usually what is displayed:

Call directly with the Softkey to establish the connection.

Navigation and action in lists

€ Press and hold to skip to the end of the list. μ Press and hold to skip to the start of the list.

Call waiting

^ Go back. « Open contacts and details. Switch to next lower level.

_ Execute the Softkey action in the list element. Z Performs the same function as with the Softkey but only affects a selected ele-

ment.

OpenScape Desk Phone CP400 and OpenScape Key Module 400

Functions and phone numbers can be programmed on the keys for the phone and key module.

The OpenScape Desk Phone CP400 or OpenScape Key Module 400 key shown here is referred to as a Funktionstaste in the User Guide. Note the information on

 page 168 with respect to the key labeling.

Service

The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will be glad to assist you. For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenScape Desk Phone CP400 phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unintended.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communication platform can be obtained from your administrator. Please have this information ready when you contact the service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum handsfree distance is approx. 50 cm.

• Proceed as follows to optimize display legibility:

– Turn the phone and tilt the display so that you have a frontal view of the

display while eliminating light reflexes.

Tuesday 24 Sep 2015

Conversations

Voicemail

Settings

Getting to know the OpenScape Desk Phone CP400

The following sections describe the most frequently used controls and displays.

The user interface of your OpenScape Desk Phone CP400

1 You can make and receive calls as normal using the handset. 2 The graphic display permits intuitive operation of the phone  page 23. 3 Use the menu key to open the main menu.

Use the navigator to navigate conveniently through the applications on your telephone

5 You can use the Softkeys to activate a function or open a menu  page 19.

8 The dialpad can be used to enter phone numbers and write text  page 21.

10 Programmable function keys for functions and selected dialing.

 page 20.

The audio keys are provided to allow you to optimally configure the audio features on your telephone

Incoming calls, new voice messages or missed calls are visually signaled via the Notifica- tion LED.

Use the Out-of-Office / Call Forwarding key to open a menu, for example in order to set up immediate call forwarding or to activate do not disturb

 page 19.

 page 24.

Ports on the underside of the phone

Headset

Handset

Network switch

PC (e.g. Phone Manager)

Key module

Service interface

Power supply unit (if necessary)

Country-specific cable

Properties of your OpenScape Desk Phone CP400

Display type

Illuminated display Full-duplex speakerphone function Headset Interface for key module 10/100 Mbps switch  page 18 1000 Mbps switch  page 18 Web-Based Management (WBM) Notification LED (red/green/orange) OpenScape Key Module 400 optional

Grayscales 240*120

; ; ; ; ; ; ; ; ;

OpenScape Desk Phone CP400 Network switch PC

Using network ports more efficiently

The OpenScape Desk Phone CP400 has a Gigabit Ethernet switch. This means that you can also connect a PC with a Gigabit LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.

Using this connection option saves one network port for each switch used and requires shorter network cables.

OpenScape Key Module 400

The OpenScape Key Module 400 is a key module attached to the side of the phone that provides an additional 16 programmable function keys at two levels. These keys can be programmed and used according to your needs  page 37.

The diagram shows the OpenScape Key Module 400. You can attach up to two additional OpenScape Key Module 400s.

Keys and controls

Softkeys

Key Function when key is pressed

Activates the function of the left display option or opens another menu. Used in the Team menu as a line key.

Audio controls

Audio keys

Key Function when key is pressed

:/É ./Ê ;/Æ

Volume

Use the controls to adjust the properties of your phone, for example the volume.

Activate/deactivate the loudspeaker  page 46.

Activate/deactivate the headset  page 47.

Activate/deactivate microphone (also for speakerphone mode)  page 60.

Mode keys

You can switch to the relevant application using these keys.

Key Function when key is pressed

@ \

Toggle between current screen and main menu  page 23.

Switch to Presence and back  page 24.

Navigator

This control allows you to navigate in lists and perform actions in the selected area.

Operation Functions when key is pressed

Press the « key.

In conversation mode:

• Open the subscriber information

In settings:

• Go down one level

Press the ^ key.

Press the € key.

Press the μ key.

Press the Z key.

In lists and menus:

• One level back

In input fields:

• Delete character to the left of the cursor

In lists and menus:

• Scroll down

• Press and hold: Skip to the end of the list/menu

In lists and menus:

• Scroll up

• Press and hold: Skip to the start of the list/menu

Execute an action for the selected entry.

Softkeys

3334

Wednesday

Paul Baum

Wednesday

3336

31 Sep

Move cursor left

Move cursor right

Company:

Dialpad

Numeric input

If you enter a number when the telephone is in idle mode, for example, an input field opens automatically for numeric input. Only the digits 0 to 9 as well as the * and # characters can be entered via the keypad in "123 mode" (indicated at the left margin of the input field).

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 PATTERN = 0700 - 687837).

Text input

In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "U" in the "Company" field, press the number 8 key on the dialpad

twice. All available characters for this key are displayed during input. After a short while, the char acter in focus is displayed in the input field.

To enter a digit in an alphanumeric input field, press the relevant key and hold it down. You no longer need to scroll through the entire list of possible characters.

Move cursor left

Move cursor right

Company:

Complete your input:

Press the Softkey for Q to complete your input.

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x

1 2 3 4 5 6 7 8 9 0 *

1 ï ; = $ \ & [ ] { } %

a b c 2 ä

d e f 3

g h i 4

j k l 5

m n o 6 ö

p q r s 7 ß

t u v 8 ü

w x y z 9

0 +

. *

# , ? ! ’ “ + - ( ) @ / : _

Multi-function keys:

Key Function during text input Function when held down

Type special characters Deactivate the ringer  page 118

Switch between uppercase and lowercase text and number entry

• Abc mode

• ABC mode

• 123 mode

Type special characters (not in 123 mode) Call the answering machine

Activate the telephone lock  page 124

Conversations

3334

11:12 AM

Paul Baum

10:57 AM

3336

10:37 AM

Softkeys

Tuesday 24 Sep 2015

Conversations

Settings

Voicemail

Graphic display

Your OpenScape Desk Phone CP400 is equipped with a color graphic display  page 17.

Conversations

The conversations list appears in the start display and is a collection of contact data and data from the call log. See from

 page 28 for detailed information.

Main menu

Use the @ key to access the main menu from any situation. The time, day of the week and date

as well as the subscriber's own phone number are displayed. The main menu can do much more, as can be seen from the screenshot. As the name suggests it is the starting point for the entire menu tree. However, as telephony has priority on a telephone, the start display shows the conver sations list.

@ Main menu Conversations g Start display

Voicemail Settings

User settings Administrator settings

(Admin)

Out-of-Office / Call Forwarding

Presence

Do not disturb

3334

Forward all calls

Lock phone

In addition, different icons represent different situations and options:

Icon Meaning

u ›

The ringer is deactivated  page 118

The ringer is set to a beep  page 118

The "Do not disturb" function is activated  page 119

The phone lock is activated  page 124

Presence

To access the "Presence" menu, press the \ key above the Softkeys. You are offered the fol-

lowing selection:

Personal Presence via the phone is temporarily suspended with call forwarding or do not disturb.

Andre-Marie Ampere

30:07

Conversations

Paul Baum

Wednesday

31 Sep

3336

Search for...

Andre-Marie Ampere

Wednesday

Paul Baum

31 Sep

3336

29 Sep

Softkeys

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

Andre-Marie Ampere

Context-dependent displays

Depending on the situation, the graphic display on your OpenScape Desk Phone CP400 shows different content, to which you can respond intuitively.

Action with Softkey

Press the top softkey to start an alphanumeric search  page 33.

Use the Softkey to dial the respective subscriber. You can choose a conversation beforehand us-

ing the navigator keys € and μ and open the details of the conversation with the « key

 page 29.

Softkeys

Andre-Marie Ampere

Wednesday

Paul Baum

Wednesday

3336

31 Sep

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

Andre-Marie Ampere

3336

Action via dialpad

Press any key on the dialpad to start dialing a phone number with automatic phone number search.

As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions. If the con versation is already shown in the list before your input is complete, you can dial the number immediately using the associated Softkeys  page 29 or start a call with a new number.

Action with navigation key

You can open a selected conversation using the navigator's « key in order to see the associated

details

 page 25.

Operating your OpenScape Desk Phone CP400

The following descriptions provide an overview of how to operate your phone.

Before looking at the functions and settings, you should set up the User password to protect your phone against unauthorized use

Navigating in menus

Activating an application

You can use the mode keys  page 19 to toggle, for example, between the main menu and Con- versations or to open the Presence menu.

Browsing lists

You can use the navigator keys to scroll through entries and confirm the functions you want

 page 20.

 page 121.

Opening context menus

If the arrow - appears beside a selected entry, a context menu is available for this entry

 page 25.

Selected call

Andre-Marie Ampere

30:07

Conversations

Paul Baum

Wednesday

31 Sep

3336

Conversations

A conversation is a contact with a call history. New conversations are created or updated for

• a previously answered call

• a dialed call

• a missed call

• an Exchange entry following automatic synchronization

• an entry from a corporate directory if a new number was used (LDAP)

If you activated use of Circuit ( page 93), then only conversations from Circuit will be included in the conversations. The list is identical to that in your browser.

The list is ordered chronologically based on the last event. The latest entry appears at the top of the list. Active calls are displayed before the conversations.

The status of a conversation is displayed with an icon.

Icon Message sent

g º ‰ b c % ž Ÿ

Active call

Missed call (current)

Missed call (old)

Dialed call

Answered call

Voicemail

You forwarded the call

Your call was forwarded

Daniel Bernoulli

26 Nov

Georg Simon Ohm

Andre-Marie Ampere

26 Nov

Conversations

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

Andre-Marie Ampere

3336

Andre-Marie Ampere

3336

12:21 AM

Add participant

Transfer

Pickup

Contact details

Opening details of a conversation or conducting a call

You can open a selected conversation using the navigation key « or start a call using the softkey

_ or the navigation key Z. You start a call using the softkey _ if the conversation has not

been selected.

If you open the details of the conversation using the « key, you will be shown the following:

You can also query the contact details for a conversation during the call.

Use the € key to navigate to the Contact details option and select this option using the Softkey.

3333

1:22 PM

Albert Einstein

Alessandro Volta

Yesterday

Conversations

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

3333

Last name:: 3333

Work x: 1: 3333

Creating or editing conversations

Conversations are created based on dialed or answered calls. New contacts are synchronized with the phone when connected to Exchange. When you search for a subscriber using LDAP

 page 115, this contact is transferred to conversations.

For example, you receive a call from a subscriber for whom a conversation does not yet exist in the list. When you have hung up again, this subscriber appears in your list with phone number only.

Open the details of the conversation using the « key.

Use the Softkey to open the "Contact details" menu.

Press the Softkey for K to access edit mode.

You can complete the following fields for a contact:

3333

Last name:: 3333

Work x: 1: 3333

First name:

Last name:

Einstein

Move cursor left

Move cursor right

• Last name:

• First name:

•Work x:

• Mobile:

•Home:

• Company:

• Address x:

•Role:

• Email:

•Avatar:

Press the Softkey for K to enter the last name.

Delete the digits using the ^ key and enter the last name. Press the Softkey in the input field to

complete input for this field.

3333

Last name:: Einstein

Work x: 1: 3333

First name:

Albert

Move cursor left

Move cursor right

3333

Last name:: Einstein

Work x: 1: 3333

First name: Albert

Use the € or μ key to switch, for example, to "First name" and enter the first name here if

appropriate.

Enter the first name and complete the input for this field with the Softkey.

Save the contact data. You can add missing entries subsequently. The following information is shown on the display, for example, the next time you call this contact.

Reject

Answer

Deflect

Albert Einstein

3333

Incoming call

Search for...

Daniel Bernoulli

Wednesday

Andre-Marie Ampere

31 Sep

Georg Simon Ohm

29 Sep

Daniel Bernoulli

Wednesday

Andre-Marie Ampere

31 Sep

Georg Simon Ohm

29 Sep

Searching for conversations

You have a number of options available to you for initiating a search for conversations. If you want to call the located contact for the conversation immediately and you know the phone number roughly then you can

• lift the handset or

• press the speaker key or

• press the headset key.

To search in your conversations list, open an alphanumeric input field by pressing the Softkey for

or choose a purely numeric input field for the search by entering a digit.

1:22 PM

Albert Einstein

Alessandro Volta

Yesterday

Conversations

Call

Contact details

Delete

Use the # key to switch from numeric to alphanumeric input when you have opened the search

field with the Softkey

A . You can immediately dial a located subscriber whose phone number

contains the number 33 in this case, for example, by pressing the Softkey.

Deleting conversations

If you misdial, for example, or cancel dialing prematurely, an entry will still be created in the conversations list. You can delete this entry again immediately. Entries for incoming calls that you no longer need can also be removed from the list.

p_p

Open the relevant entry using the navigator key «.

Press the Softkey for Ö to delete the entry. There is no confirmation prompt.

Select a function using the Softkey

Reject

Answer

Deflect

Andre-Marie Ampere

3336

Incoming call

No function

Notification LED flashes

Andre-Marie Ampere

3336

12:21 AM

End

Hold

Consult

Add participant

Select a function using the Softkey

Notification LED lights permanently

Arrow for further options

Telephony interface

Telephony view

Incoming call

Your phone rings and the call display flashes. In addition to the "classic" telephone functions, additional information and functions are offered on the display:

When conducting a call:

Indicates an active call

Andre-Marie Ampere 30:07

Conversations

Paul Baum

Wednesday

3336

31 Sep

Reject

Answer

Deflect

3333

Incoming call

Status icon for calls

}

Switching to a different menu during a call

You can use the ^ key while on a call to switch to the Conversations menu.

Use the @ key to open the main menu and from there, for example, change the Brightness of

the display in the Settings. If you want to activate Do not disturb quickly, you can use the to switch temporarily to the Presence menu and then return.

\ key

Icons in call states

Icon Meaning

ë ‹ g

e – +

The phone rings. After dialing, the other subscriber's phone rings. The call is active.

The call has been disconnected.

You have placed the call on hold (e.g. consultation hold). Your call partner has placed the call on hold. The voice connection is secure. The voice connection is not secure.

Detailed descriptions of the various functions can be found in the sections "Basic functions"

 page 46 and "Enhanced phone functions"  page 76.

Programmable keys on the OpenScape Desk Phone CP400 and OpenScape Key Module 400

The OpenScape Desk Phone CP400 and OpenScape Key Module 400 each have 16 keys to which you can assign functions or numbers at two levels. Use the programmed level key to switch to the required level when using a function or selected dialing key.

Increase the number of programmable function or selected dialing keys by connecting an additional OpenScape Key Module 400  page 18.

Depending on how they are programmed, you can use the keys as:

• function key  page 70

• Selected dialing key

• Line key

• DSS key

Press the key to activate the programmed function or dial the stored number  page 74.

Your OpenScape Desk Phone CP400 and OpenScape Key Module 400 are delivered with label strips. Write functions or names in the white fields on the label strips. You can also use the Key Labeling tool already available online for this purpose

The status of a function is also shown by the LED on the corresponding key.

 page 98

 page 105

 page 70

 page 168.

Line and direct station selection (DSS) keys can only be programmed by the administrator via the program/service menu

 page 44.

Meaning of LED displays on function keys

LED Meaning of function key

_Off The function is deactivated.

LED is flash-

£ ¤

1 In this manual, flashing key LEDs are identified by this icon, regardless of the flashing interval. The flashing

interval represents different statuses, which are described in detail in the corresponding sections of the manual.

ing

On The function is activated (e.g. green or red).

Indicates the status of the function (e.g. green or red).

Corporate directory

If you have access to a corporate directory or LDAP database (consult your administrator), you can search for contacts in it via conversations. LDAP is queried automatically when a phone num ber is dialed.

Answering machine (voicemail)

Depending on the type and configuration of your communications platform (contact the administrator), messages from configured services are displayed in this application.

Listening to messages

If new messages are available, they will be displayed at the top position in the list of conversations and highlighted.

Settings

Conversations

Settings

Voicemail

User settings

Administrator settings (Admin)

Settings

Cancel

User settings

Use the @ key to open the main menu and then switch to the settings.

The menu consists of a configuration area both for users and for administrators.

The first time you open the user settings you have to enter the User password  page 121.

Date and time

Audio

User settings

Configuration

Allow call waiting

Allow DND

Handling

Busy when dialling

User settings

Switches

The menus contain switches for activating and deactivating functions. Example:

Press the Softkey "Allow do not disturb" to enable the function. The switch is moved to the right. Alternatively you can use the actuate the switch.

€ and μ keys to select the option and confirm with Z to

Press the Softkey for Q to save your new setting.

Allow call waiting

Allow DND

Handling

Busy when dialling

Join in conferences

Connected calls

Allow hold reminder

Hold reminder delay

Parameters

You can set values in some submenus.

Press the Softkey for K to open the setting.

Press the Softkey for the value 4 for example. The setting is changed and you return to the previous menu.

Join in conferences

Connected calls

Allow hold reminder

Hold reminder delay

Program keys

Screensaver

Display

Phone

Brightness

Contrast

Display

Press the Softkey for Q to save your new setting.

Level

You can use menus with levels to adjust the volume or brightness, for example. An example of display brightness is given here. Switch to the telephone settings menu

and open the display menu with the Softkey.

Open the menu for the brightness setting.

Increase

Brightness

Decrease

Increase

Brightness

Decrease

Brightness

Contrast

Display

Adjust the brightness to the desired level. Use the " key to do this. The display is adjusted im-

mediately.

Complete the setting by pressing the Softkey for Q.

Save your new settings.

Overview of user settings

Settings menu Options Go to

Date and time  page 131

Volumes  page 136

Audio

Configuration

Phone

Locality

Security Change user password  page 121 Network information  page 150 Diagnostic information  page 160 Reset phone  page 152

Settings  page 137 Special ringers  page 143 Call forwarding  page 64 Enhanced phone functions  page 76 Keyset Screensaver  page 129 Display  page 126 Programming keys  page 70 Country  page 147 Language  page 147

Administration

You can access the administration area via the "Admin" function and by entering the administration password.

Refer to the administration manual for your phone for more detailed information on this topic.

During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line.

An update action is indicated by messages on the display and/or by flashing LEDs.

Control and monitoring function

A control or monitoring function can be activated on your phone for service purposes by remote maintenance.

Control function

Your administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance, the handset, microphone, loudspeaker and headset are deac tivated. You are additionally informed on the display that the control function is active.

Monitoring function

In order to detect malfunctioning of a phone, for example, your administrator can install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.

If your administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.

Activating a diagnostic call

In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the phone. The activation code, which must be provided to you by the adminis trator and which comprises a leading asterisk, followed by three digits and the hash sign as the terminating character, must be entered before the actual phone number. At the end of the call, the call-related data is sent for further analysis to the DLS server, which then passes it to the "Open Scape Voice Trace Manager".

Basic functions

Please read the introductory chapters "Getting to know your OpenScape CP400" carefully before performing any of the steps described here on your phone.

Incoming calls

The telephone rings if the ringtone is active. The Notification LED also flashes. If transmitted, calling party information (name, phone number) appears in the in formation section on the left-hand side of the display.

Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the in the menu structure where you were interrupted, unless the password validity period has expired.

If you have set a pattern melody  page 139 or a ringer  page 138 on your phone, it is possible that your administrator may have preset a different ringer depending on the call type (e.g. an external or internal call).

 page 16 and "Operating your OpenScape CP400“  page 27

@ key at any time to return to the point

¹ Incoming call

Thomas Meier

1234954

¹ Incoming call

Thomas Meier

1234954

Answering a call via the handset

The phone rings. The caller is displayed.

^ Lift the handset.

if nec. " Adjust the call volume  page 19.

Answering a call via the loudspeaker (speakerphone mode)

The phone rings. The caller is displayed. The Notification LED flashes.

Answer

Press the Softkey.

: Press the key shown. The key lights up. The speakerphone function is activated.

if nec. " Adjust the call volume  page 19.

Suggestions for using speakerphone mode:

• Adjust the call volume while speakerphone mode is active.

• The ideal distance between the user and the phone in speakerphone mode is 50 cm.

Answering a call via the headset

Prerequisite: A headset is connected.

Make sure your headset port is set up properly  page 142.

Answering calls via the headset key

¹ Incoming call

Thomas Meier

1234954

Auto-Headset

The phone rings. The caller is displayed. Only the LED on the ² key flashes

² Press the key shown.

if nec. " Adjust the call volume  page 19.

Answering calls automatically via the headset

The administrator has additionally configured a function key with the "AutoHeadset" function (AICS Zip tone) (

Press the function key to activate automatic call answering. The key LED and the headset key illuminate.

A short acoustic signal is heard on the headset for a call and the connection is established.

If you want to manually answer calls again, deactivate the automatic answering function using the "Auto-Headset" key. Both keys are off.

 page 70).

Switching from handset to speakerphone mode

Take note of the two different processes and activate your preferred mode as appropriate

Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by the administrator.

Open listening in standard mode

: and ] Hold down the key and replace the handset. Then release the key and proceed

with your call.

Open listening in US mode (default setting)

If open listening is set to US mode, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.

: Press the key shown.

 page 141.

] Replace the handset. Proceed with your call.

A secure voice communication is indicated by a padlock icon on the graphic display.

Switching from speakerphone mode to the handset

Prerequisite: You are conducting a call in speakerphone mode.

^ Lift the handset.

É The key shown is no longer lighting.

Switching from headset to speakerphone mode

In standard mode

: Press and hold the key (open listening is activated). . Press the key shown. Speakerphone mode is activated.

In US mode

: Press the key shown. . Press the key shown. Speakerphone mode is activated.

Open listening

People present in the room can silently monitor your call. Let the other party know that you have turned on the loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

: Press the key shown.

Deactivating

É Press the illuminated key.

Hold

Switching to speakerphone mode

É Hold down the illuminated key and replace the handset.

Placing a call on hold

You can use this function to place an ongoing call on hold, for instance to prevent the other party overhearing a conversation with a colleague in the same room. The held party hears music on hold.

Press the Softkey. The call is now on hold.

Press the function key. The key illuminates. (The "Hold" key has to be configured  page 70).

It is documented in the main menu and in the conversations menu that a call is on hold. The call display lights up orange at the same time.

If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times. Only the two functions "Retrieve held call" and "End" are shown on the display. The call display flashes orange and the phone rings. The relevant settings can be found on

 page 51.

 page 50 and

Retrieving a held call:

Settings

User settings

Configuration

Hold

Reconnect

End

Press the Softkey. You resume the call.

Press the illuminated "Hold" function key. (The "Hold" key has to be programmed  page 70.)

Disconnecting a held call:

Press the Softkey to disconnect the held call.

Activating/deactivating the hold reminder tone

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

if nec. j Enter and confirm the User password.

Open using the Softkey.

Connected calls

Allow hold reminder

¢_

Open using the Softkey.

Enable or disable using the Softkey.

Save the setting with the Softkey.

Setting the hold reminder time

Use "Hold reminder" to specify when you want to receive an automatic reminder about a held call. The minimum time value is 3, in other words the reminder is output after three minutes. The maximum value is 15 minutes.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Connected calls

Hold reminder delay

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Switch to Hold reminder delay. The current setting is displayed.

_ _ _

Open using the Softkey.

Confirm with the Softkey to set the new time.

Save the setting with the Softkey.

Activating/deactivating Hold and hang-up

This function works in the following call scenarios:

• You have placed a call on hold and hang up.

• You are conducting a consultation call and the second party hangs up.

• You have answered a second call and you or the second party hangs up.

You can use "Hold and hang-up" to determine whether you will be prompted immediately or after a defined time to retrieve the held call.

This function cannot be used on multi-line phones.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Connected calls

Hold and hang-up

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Switch to Hold and hang-up.

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

Music on hold

If the Music on hold option is active, music is played back when you are placed on hold by another party.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Connected calls

Music on hold

Disconnect

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Switch to Music on hold.

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

Ending a call

Press the Softkey.

Ê Press the key shown. The key LED goes out.

É Press the key shown. The key LED goes out.

] Replace the handset.

Group call

Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.

A group call is displayed on the phone. The administrator may have made the following settings for signaling:

Telephone status Ring on group call =

Yes

Ringer on Silent ringing Ringer

Speaker

in connection

Ringer off Silent ringing Nothing Nothing

in connection

Handset Ringer

Speaker

Handset Open listening

Headset Ringer

Headset Open listening

Speakerphone mode

Handset Nothing Beep

Handset Open listening

Headset Nothing Beep

Headset Open listening

Speakerphone mode

Beep Handset and loudspeaker

Speaker Beep

Headset and loudspeaker

Beep Speaker

Beep Handset and loudspeaker

Beep Headset and loudspeaker

Beep Speaker

Ring on group call = No

Beep Speaker

Beep Handset

Beep Handset and loudspeaker

Beep Headset

Beep Headset and loudspeaker

Beep Speaker

Handset Beep

Handset and loudspeaker

Headset Beep

Headset and loudspeaker

Beep Speaker

The volume settings can be found from  page 136.

Further administrator settings for group calls:

• The group call can be picked up both by lifting the handset and via the "Pickup call" menu option.

• The group call can be picked up via the "Pickup call" menu option but not by just lifting the handset.

• A key is programmed for Call pickup.

• A message is output on the display with the Call pickup key when a group call is waiting.

Picking up the group call only using the key

Your administrator has set up the group call such that it is only displayed by the Anrufübernahme key flashing. The phone can also ring when idle.

A group call is waiting. The Anrufübernahme key flashes. The group call is not shown on the display.

Call pickup

¹ Incoming call

Pickup call

Press the function key.

The group call is now shown on the display:

Pickup: Caller for: Party

is displayed.

The pop-up menu opens:

Picking up a group call immediately

Your administrator has set up the group call such that it will be shown immediately on the display.

A group call is waiting and is shown on the display:

Pickup: Caller for: Party

is displayed.

Picking up a group call

A group call is signaled.

Confirm with the Softkey.

Call pickup

Ignore

^ Lift the handset (only if the appropriate function is set by your administrator).

Press the function key or press it again if call answering was initiated via the key. The speakerphone function is activated. Prerequisite: The "Call pickup" key was programmed on the connected key module.

Ignoring a group call

]

Press the Softkey. The phone stops signaling the group call. It can still be answered however from the conversations list.

Listening to voicemail

To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see  page 38).

The call display lights up to signal new messages. It only extinguishes when all messages have been picked up.

Picking up messages

@ Press the key shown if appropriate.

Voicemail

Open using the Softkey.

Making calls

If you allowed the option "Busy When Dialing"  page 89, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal.

You make a call by entering the phone number of the relevant party using the dialpad or by searching for this party in the permanent conversations list. Con versations include:

• Dialed and received calls

• Subscribers from Circuit

• Subscribers from Exchange

• Subscribers from a corporate directory

If you cannot find received or dialed calls in the list, check if the call log is activated.

Off-hook dialing

^ Lift the handset.

Dial a number...

082631565

Peter Maier O

The input field in Conversations is opened in numeric mode.

j Enter the phone number.

Z Confirm that the phone number is complete or wait until the autodial delay ex-

pires (see  page 88).

The required contact is shown in the list. Confirm with the Softkey. The connection is set up.

On-hook dialing

The connection is set up with on-hook dialing via a connected headset or via the loudspeaker (speakerphone mode). The line is seized before dialing. Use the search function in Conversations if appropriate (

j Enter digits via the dialpad.

. Press the key if a headset is connected.

: Press the key shown.

 page 33).

123456789

Georg Simon Ohm O

123456789

j Enter or complete the phone number.

Z Confirm that the phone number is complete or wait until the autodial delay ex-

pires (see  page 88).

The required conversation is shown in the list. Confirm with the Softkey. The connection is set up.

Entering the phone number first

First enter the number. The loudspeaker or headset key illuminates when you enter the first digit.

j Enter the phone number. If necessary, correct input using the navigation keys.

Z Confirm that the phone number is complete or wait until the autodial delay ex-

pires (see  page 88).

Georg Simon Ohm O

The required conversation is shown in the list. Confirm with the Softkey. The connection is set up.

Redial

No history is created for contacts if the call log or Exchange is deactivated. Conversations that have been dialed manually or searched for via LDAP are likewise not created. Previous entries have been deleted.

Redialing from conversations

The last active conversations always appear at the top.

Only calls for the primary line are received on multi-line phones

 page 98.

μ€ Select the required contact from the Conversations menu ( page 28).

Georg Simon Ohm

Redial

- O

Confirm the conversation with the Softkey. The connection is set up.

or If the subscriber is currently visible in the list

Confirm immediately with the Softkey. The connection is set up.

Redialing via the function key

Prerequisite: The "Redial" function key is configured.

Press the function key. The connection to the last subscriber dialed is established.

Activating/deactivating the microphone

You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office for example.

Prerequisite: You are conducting a call.

Deactivating the microphone

; Press the key shown.

Activating the microphone

Æ Press the key shown.

Consulting a second party

You can call a second party while a call is in progress. The connection to the first party is placed on hold.

g 2:40 AM

Klaus Maier

3336

Georg Simon Ohm

Add participant

Consult

Prerequisite: You are conducting a call.

The connection is set up to a subscriber.

Press the Softkey. You switch to input.

j Enter the phone number of the second party.

Search for the subscriber in conversations ( page 33) and confirm with the Softkey. The connection is set up.

or Starting a conference

Press the Softkey.

j Enter the phone number of the second party.

Georg Simon Ohm

Start conference

Search for the subscriber in conversations ( page 33) and confirm with the Softkey. The connection is set up.

Press the Softkey – the conference is started.

Ending a consultation call

You end the consultation

End & reconnect

Retrieve held call

Auto-Headset

Press the Softkey. The consultation call is disconnected. The call with the first party is resumed.

The second party hangs up

If the second party hangs up, you will be prompted to retrieve the first call again

if "Hold and hang-up" is disabled ( main on hold until you receive this prompt after a defined time interval.

Press the Softkey. You are reconnected with the first party.

 page 52). Otherwise, the first call will re-

Ending the consultation with an active headset

The administrator has additionally configured a key with the "Auto-Headset" function (AICS Zip tone) on a key module or in the Favourites menu (

 page 70).

[ You are conducting a consultation call and the second party hangs up. You are

Press the function key to activate automatic call answering. This key and the headset key illuminate.

automatically reconnected with the waiting first party. The prompt "Retrieve held call" does not appear.

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call  page 60 or have accept- ed a second call  page 79. You are in the call connection menu.

Alternate

End & reconnect

Hold

Press the Softkey.

You can switch back and forth between two parties by repeatedly confirming "Alternate".

Ending an alternate operation

Press the Softkey. The active call is disconnected.

Putting on hold and retrieving alternately or simultaneously

Prerequisite: You are conducting a consultation call  page 60 or have accept- ed a second call  page 79. You are in the call connection menu.

Putting an active call on hold

Press the Softkey. The consultation or second call and the first call are put on hold.

Retrieving the first call

Andre-Marie Ampere

Daniel Bernoulli

Reconnect

^ Press the key shown to switch to Conversations.

_ _

Select the Softkey to open the first call in the conversations list.

Press the Softkey. You are connected with the other party. The consultation or second call continues on hold.

Retrieving the second call

^ Press the key shown to switch to Conversations.

_ _

Select the Softkey to open the second call in the conversations list.

Press the Softkey. You are connected with the second party. The first call remains on hold.

Connecting parties

You can connect the first party with the party you consulted, clearing down your connection to both parties in the process.

Prerequisite: You are conducting a consultation call  page 60 and you are in the call menu of an active call.

Settings

User settings

Configuration

Complete transfer

] or É Replace the handset or, if you are in speakerphone mode, press the loudspeak-

Press the Softkey. The other two parties are now connected to one another. You can now hang up.

or Connecting by hanging up

Prerequisite: Call joining must also be allowed  page 63.

er key. The other two parties are now connected to one another.

Allowing call joining

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

if nec. j Enter and confirm the User password.

Open using the Softkey.

Connected calls

Allow call joining

Connected calls

Daniel Bernoulli

¢_

- O

Open using the Softkey.

Activate with the Softkey.

Save the setting by selecting the Softkey.

Calling back a missed call

Contacts who have tried to reach you are identified accordingly in the conversations list and appear at the top of the list. In addition to the menu name, i.e. Conversations, the number of missed calls is shown against a red background

 page 28.

The Notification LED lights up red if the administrator has made the setting accordingly. In addition to the menu name, i.e. Conversations, the number of missed calls is shown.

@ Press the key shown, if appropriate, to switch to Conversations.

A contact is indicated as a missed call with º. Select the contact and confirm to call the contact.

Call forwarding

Depending on the settings made by the administrator, standard call forwarding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice.

Standard call forwarding

You can forward calls for your phone to another phone. You can also change, activate and deactivate call forwarding during a call. The Forwarding function must be approved by the administrator.

On multi-line telephones  page 98, you can only configure call forwarding for the primary line.

Three forwarding conditions can be programmed in the forwarding menu:

• Unconditional

•On Busy

• On No reply (after xs)

Because of its direct impact, "Unconditional" call forwarding has the highest priority followed by "No reply (after xs)" and then "Busy".

Active call forwarding for "Unconditional" is indicated in the main menu on the graphic display.

The Forwarding menu offers you three types of call forwarding.

Unconditional Busy No reply (after xs)

A phone number may already be assigned to each call forwarding type. For example, a Destination could then be Destination 12345. Call forwarding cannot be activated if the phone number is not registered.

Alternatively, call forwarding can be programmed on one or more keys with a fixed destination and a predefined forwarding or call type

Destination phone number Destination phone number Destination phone number

 page 73.

Using call forwarding

The following functions are available for activating and deactivating call forwarding and configuring it in accordance with your requirements:

• ”Activating or deactivating immediate call forwarding”  page 65

• ”Saving destination phone numbers for call forwarding”

• ”Copying and pasting destination phone numbers”

• ”Activating/deactivating call forwarding”

• ”Defining the ring duration before call forwarding on no reply”

 page 68

 page 65

 page 66

 page 69

Activating or deactivating immediate call forwarding

All calls are forwarded regardless of other settings. The prerequisite for forwarding is that a forwarding destination has been entered. If no destination has been entered, you will be forwarded automatically to enter a destination when you at tempt to activate forwarding.

\ Press the key shown to open the Presence menu.

Activating forwarding for all calls to one destination

Forward all calls

¦_

¢_

¦_

Activate with the Softkey.

All calls are forwarded.

\ Exit the menu.

Saving destination phone numbers for call forwarding

You can alternatively enter the call forwarding settings via the user menu (

 page 78) or also using the WEB interface page 162. If a number was

entered first, it can no longer be deleted via the local telephone settings rather can only be overwritten.

Entering a destination for Forward all calls

\ Open the Presence menu.

Destination

3335

3338

« Open the "Forward to" menu.

j Enter/change the destination phone number. Confirm your input with the Soft-

Use the Softkey to open the editor for the destination phone number.

If no destination or your desired destination has not been preset, enter the destination number using the dialpad.

key.

Confirm a preset destination with the Softkey.

Managing call forwarding

\ Open the Presence menu.

Forward all calls

Unconditional

Destination

Forwarding controls

¦_

« Open the "Forward to" menu.

Open the Forwarding controls menu.

Three types of call forwarding are offered in the Forwarding menu:

• Unconditional

•Busy

• No reply (after xs)

You can check at this point whether a call forwarding type is already activated.

€μ Select the forwarding type.

¦_

Here for instance Unconditional.

« And open it.

Open the editor ( page 21).

335

Unconditional

Forward all calls

335

¢_

The input field is displayed.

j Enter/change the destination phone number and conclude your input by select-

ing the Softkey.

Exit the menu for entering the destination.

Activate call forwarding if appropriate with the Softkey.

Copying and pasting destination phone numbers

The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All Calls should also become the current destination phone number for No reply.

\ Open the Presence menu.

« Open the "Forward to" menu.

Forwarding controls

Open the Forwarding controls menu.

€μ Select the forwarding type.

Unconditional

Destination

335

Busy

Destination

¢_

Here for instance Unconditional.

« And open it.

Open the input field with the Softkey ( page 21).

The input field is displayed.

Copy the content of the input field with the Softkey.

Exit the editor with the Softkey.

Return to the Forwarding menu with the Softkey.

Copy

]

_ _ _ _ _

€μ Select the forwarding type.

Here for instance Busy.

« And open it.

Open the input field with the Softkey ( page 21).

€μ Select Paste.

Paste

335

_ _ _

The input field is displayed.

Paste the contents of the clipboard using the Softkey.

Conclude your input with the Softkey.

Save the changes with the Softkey and switch to the Forwarding menu.

Activating/deactivating call forwarding

Prerequisite: A destination has to be entered first in order to activate the forwarding type.

\ Open the Presence menu.

All calls

Busy

Forwarding controls

336

¦_

The forwarding type "All calls" should be disabled if you want to use the call type "Busy".

« Open the "Forward to" menu.

Open the Forwarding controls menu.

Three types of call forwarding are offered in the Forwarding menu:

• Unconditional

•Busy

• No reply (after xs)

€μ Select the forwarding type.

¦_ ¢_

Forwarding type Busy is disabled.

Activate with the Softkey.

\ Exit the Presence menu.

Defining the ring duration before call forwarding on no reply

You can define how long the phone should ring before "No reply (after xs)" call forwarding activates.

This setting is only available if the "Server features" function was deactivated by the administrator.

\ Open the Presence menu.

All calls

No reply (after xs)

Delay (seconds)

Forwarding controls

¦_

« Open the "Forward to" menu.

Open the Forwarding controls menu.

€μ Select the forwarding type.

¦_

Here for instance No reply (after xs).

« And open it.

€μ Select Set delay (seconds).

j Enter the required time in seconds and confirm your entry with the Softkey.

Open the input field with the Softkey ( page 21).

The input field is displayed.

Save your input. The new time is displayed.

\ Exit the Presence menu if appropriate.

Call forwarding chain

Sometimes calls to a subscriber are forwarded to another subscriber who also has call forwarding or DND activated. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone.

The following forwarding information is shown on your telephone's display:

• Who is calling.

• Who forwarded first or last.

• The reason for the forwarding is displayed by an icon.

You can set whether the subscriber who forwarded first or last is displayed (see

 page 78).

Programmable keys

You can assign a series of functions for the phone to programmable keys on the OpenScape CP 400 and an additional OpenScape Key Module 400 to suit your requirements. The OpenScape Key Module 400 comes with 16 keys, in the same way as the OpenScape CP 400, all of which can be programmed on two separate levels the web interface  page 162.

You can toggle between the two key levels using a programmed shift key.

List of available functions

1. Unallocated 21.Deflecting

2. Selected dialling 22.Shift

3. Redial 23.Conference

4. Forward all calls 24.Headset

5. Forward no reply 25.Do not disturb

6. Forward busy 26.Group pickup

7. Forwarding: all calls 27.Repertory dial

8. Forwarding: internal calls 28.Directed pickup

9. Forwarding: external calls 29.Release

10.Forwarding busy: all calls 30.Callback

11. Forwarding busy: internal calls

12.Forwarding busy: external calls

13.Forwarding no reply: all calls 33.Call waiting

14.Forwarding no reply: internal calls 34.Immediate ring

15.Forwarding no reply: external calls 35.Vorschau

16.Ringer off 36.Anwendung starten

17.Hold 37.Call recording

18.Alternate 38.Built in fwd

19.Blind transfer call 39.Pause callbacks

20.Transfer call 40.Resume callbacks

 page 37. The keys can also be programmed conveniently via

31.Cancel callbacks

32.Consult

Programming a key

Initiating programming

Directly via the key

Settings

User settings

Phone

Program keys

Hold down the function key to which a function is to be assigned until the programming prompt is displayed.

If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your admin istrator about the current setting).

Press the Softkey to open the programming.

or Via the user menu

You can also program keys via the user menu.

@ Press the key shown if appropriate.

if nec. j Enter and confirm the User password.

Open using the Softkey.

Open using the Softkey. You are prompted to press the key you wish to program.

Press the function key you want to program with a function. The key LED lights up constantly.

Beginning programming

Normal

Shifted

Unallocated

Do not disturb

Label

¾ Q

Open using the Softkey.

€ Choose the function to be programmed on the key.

_ _

j Enter the label you want for the function and confirm with the Softkey.

Confirm with the Softkey to set the function, for example Do not disturb.

If you do not want to accept the standard label for the function:

Open using the Softkey.

The input field is displayed.

Save the programming with the Softkey.

Programming enhanced functions

Normal

Unallocated

Selected dialling

Label

Selected dialing

Hold down the function key to which a function is to be assigned until the programming prompt is displayed.

If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your admin istrator about the current setting).

Confirm with the Softkey.

Open using the Softkey.

_ _

€ Choose the function to be programmed on the key.

Confirm with the Softkey to set the function. If you do not accept the standard label for the function, rather use the name of the subscriber:

Open using the Softkey.

¾ Q

The input field is displayed.

j Enter the label you want and confirm with the Softkey.

Setting

¾ Q

Normal

Unallocated

_ _

Use the Softkey to open the input field for the destination phone number.

The input field is displayed.

j Enter the subscriber's destination phone number and confirm with the Softkey.

Save the programming with the Softkey.

Configuring a fixed forwarding key

_ _

Hold down the function key to which a function is to be assigned until the programming prompt is displayed.

If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your admin istrator about the current setting).

Confirm with the Softkey.

Open using the Softkey.

Call forwarding depending on the forwarding type

Forward all calls

Label

¾ Q

€ Choose one of the forwarding types to be programmed on the key:

• Forward all calls

• Forward no reply

• Forward busy

_ _

j Enter the key label you want and confirm with the Softkey.

Confirm with the Softkey to set the call forwarding type.

If you do not want to accept the standard labeling:

Open using the Softkey.

The input field is displayed.

Save the programming with the Softkey.

Using keys

A function or selected dialing can be programmed on the first or the second level.

Shift

Party

Call waiting

Press "Shift" if appropriate to switch level.

Example 1: Calling saved number

Prerequisite: The idle menu is shown on the display.

Press the function key for a saved number. The connection is set up.

Example 2: Activating/deactivating Call waiting

You can press a key to activate or deactivate call waiting functionality, even during a call. The prerequisite for this is that a second call is permitted (

 page 81). A second call is allowed by default.

Press the function key. The key LED is no longer illuminated. The second call function is deactivated. The call is rejected or forwarded.

Example 3: Holding and retrieving

Hold

Immediate ring

You can hold a call using a key and retrieve it again.

Press the function key. The key LED lights up red. The call is now on hold.

Press the function key. The key LED is no longer illuminated. The call is retrieved.

Example 3: Immed ring

This function allows you to switch the preset delay ( page 112) on and off for all line keys. By default the delay is set, the key does not illuminate.

Press the function key. The key illuminates. The delayed ringer is disabled. An incoming call rings immediately regardless of what delay time is configured.

Resetting keys

Here you can reset keys you configured back to factory settings (see also

 page 152).

@ Press the key shown if appropriate.

Settings

User settings

Reset

Key programming

Reset selected user data

if nec. j Enter and confirm the User password.

¦_

Open using the Softkey.

Activate with the Softkey if appropriate if you really want to delete the contents of the programmed keys.

Select the Softkey to delete the key programming immediately. The contents of the keys you configured are deleted.

Keys that can only be configured by the administrator remain unchanged.

Enhanced phone functions

Incoming calls

Rejecting a call

You can reject an incoming call.

Prerequisite: An incoming call is displayed or signaled. The function is approved by the administrator.

123456789

Deflect to...

Reject

Deflect

Press the Softkey. The caller hears a busy signal.

The rejected caller is saved in the conversations list as a missed call. You can then call this party back at a later time.

Deflecting a call

Using call deflection

Prerequisite: An incoming call is displayed or signaled. The function is approved by the administrator.

j Enter the alternative phone number.

Press the Softkey. The conversations view is opened.

If a destination phone number is programmed, it will appear as the top entry in the list

or If you did not save a phone number when programming call deflection, or if you

want to use a different destination, you are now prompted to enter a destination phone number for call deflection.

 page 77. Press the Softkey to dial this number.

082631565

Confirm with the Softkey. The call is deflected.

Permitting call deflection

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Incoming calls

Deflect

Allow deflection

Default destination

if nec. j Enter and confirm the User password.

¢_

Open using the Softkey.

Activate with the Softkey.

Open the setting by selecting the Softkey.

j Enter the phone number to which the subscriber is to be deflected and confirm

(see

 page 21).

Entering a destination phone number is not mandatory when call deflection is active. To forward a call, you will be prompted in the case of the unsaved destination phone number to enter a destination number or select a corresponding subscriber from the conversations list.

Deflect to DSS

or Deflecting to a DSS number

¢_

A call can be deflected to a direct station selection (DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your ad ministrator  page 107.

Information only, as set by the administrator: on or off.

Configuring call forwarding

You can also enter the call forwarding settings via the "Presence" key (

 page 65).

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Incoming calls

Forwarding

Settings

if nec. j Enter and confirm the User password.

Open using the Softkey.

Configuring call forwarding

Open using the Softkey.

For a description of the settings, see section ”Standard call forwarding”

 page 64.

Setting alerts

You can activate and deactivate visual and audible alerts in the Forwarding Alerts for calls that have been forwarded to you

Alerts

Visual

Audible

Forwarding party

Display last

¢_

Open using the Softkey.

Enable or disable using the Softkey.

Open with the Softkey. The current setting is displayed.

You will be offered the following options:

• Display last

• Display first

Confirm with the Softkey, for example "Display last" to switch.

Save all settings with the Softkey.

Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. You can reject, forward or accept the second call. You can block the second call or the signal tone

Answering a second call

Prerequisite: You are conducting a call and call waiting is allowed  page 81.

 page 81.

t Incoming call

Thomas Meier

1234954

Answer

The phone rings. The caller is displayed.

Press the Softkey. You can talk to the second party. The connection to the first party is on hold.

You can still

• toggle between the first and second call or

• put on hold and retrieve the second and first call alternately

• initiate a conference

Consultation call from second call

If the second call is your active call you can initiate a consultation call from it.

The administrator must have approved the consultation in the second call.

From a consultation call in the second call you can

• initiate a conference

• toggle between the second call and a consultation call

• put on hold and retrieve the second and consultation call successively

 page 62

• transfer a call

• disconnect the calls again

 page 62 or

End & reconnect

Ignore

During a consultation in the second call, the first call is parked and can only be unparked if the consultation or second call was ended or these calls were con nected.

Disconnecting the second call

Press the Softkey. The call to this subscriber is disconnected and the call to the first subscriber is reconnected.

Ending the second call End & reconnect by hanging up

If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( call will remain on hold until you receive this prompt after a defined time interval.

 page 52). Otherwise, the first

Ignoring the second call

Prerequisite: You are conducting a call and call waiting is allowed  page 81.

Press the Softkey.

The caller still hears the on-hook signal. You can subsequently Answer, Reject or Deflect the second call via Conversations. Your administrator must have al lowed for a corresponding wait time for this in the system so that the call is not terminated or forwarded prematurely.

While the ignored second call continues to wait, from the active call you can:

• initiate a consultation call

• initiate a conference

• toggle between the consultation call and your call partner

• transfer a call

A third call would be rejected with the busy signal. If you have disconnected the first call, the ignored second call rings like a normal call.

Rejecting a second call

Prerequisite: You are conducting a call and call waiting is allowed  page 81.

Reject

Deflect

Complete transfer

Press the Softkey.

The second call is rejected. The caller hears the busy signal. The call is indicated as "missed" in Conversations.

Deflecting a second call

Prerequisite: You are conducting a call and call waiting is allowed  page 81.

Press the Softkey.

j Enter the phone number and confirm. You can also select and call the relevant

subscriber from Conversations at this point.

The second call is deflected to the destination specified.

Connecting parties

Prerequisite: You have answered the second call.

Press the Softkey. The other two parties are now connected to one another. You can now hang up or dial another number for instance.

or Connecting by hanging up

Prerequisite: Connecting by hanging up is activated (ask your administrator) and "Toggle associate" must be enabled (

 page 82).

] or É Replace the handset or, if you are in speakerphone mode, press the loudspeak-

er key. The other two parties are now connected to one another.

Allowing call waiting

If the call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call.

Prerequisite: The option was programmed by your administrator.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Incoming calls

Handling

Allow call waiting

if nec. j Enter and confirm the User password.

¢_

Open using the Softkey.

Enable or disable using the Softkey.

Save the setting with the Softkey.

Assuming Allow call waiting is activated, you can toggle a configured key to switch call waiting on/off (

 page 74).

Connecting subscribers by hanging up

Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Connected calls

Toggle associate

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Switch to "Toggle associate".

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

Transferring a call

You can transfer your current call to another party with or without consultation.

Blind transfer

Prerequisite: You are conducting a call. The "Allow call transfer" and "Transfer on ring" options are allowed

 page 84.

Transfer

Consult

Complete Xfer

Press the Softkey.

j Enter and confirm the phone number of the second party to whom you want to

transfer the call. You can also select and call the subscriber from conversations at this point.

The list of conversations is displayed after the call is successfully transferred.

Transferring with consultation

You can announce a call to a recipient before transferring it.

Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" are allowed

Press the Softkey.

j Enter and confirm the phone number of the second party to whom you want to

transfer the call. You can also select and call the subscriber from conversations at this point.

Announce the call you want to transfer.

Press the Softkey.

If the party does not answer:

 page 84.

Complete transfer

You do not have to wait for the second party to answer before you can transfer the call.

Press the Softkey.

or Replace the handset or, if speakerphone mode is active, press the illuminated

É key to transfer the call.

If the party does not answer, you will be called back by the first party after a defined time.

Allowing call transfer

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Connected calls

Allow call transfer

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Switch to Allow call transfer.

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

CTI calls

Beep on auto-answer

When you dial a number with a CTI application (e.g. Outlook) and auto-answer is activated, the phone switches automatically to speakerphone mode. If autoanswer is deactivated, the phone first rings and you have to press the loud speaker key or lift the handset in order to set up the call. This setting also defines whether or not incoming calls are automatically accepted. If the function is ac tive, an alert beep sounds when a call is automatically accepted.

Information on the operation of the configured CTI application can be found in the corresponding operating instructions.

z You can also configure this setting via the WEB interface  page 162.

The option was programmed by your administrator.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Incoming calls

CTI calls

AutoAnswer

AutoAnswer beep

if nec. j Enter and confirm the User password.

¢_

and

Open using the Softkey.

Enable or disable using the Softkey.

€ Switch to AutoAnswer beep.

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

Beep on auto-reconnect

You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.

z You can also configure this setting via the WEB interface  page 162.

The option was programmed by your administrator.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Incoming calls

CTI calls

AutoReconnect beep

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Switch to AutoReconnect beep.

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

Making calls

Dialing with the selected dialing key

You can program frequently used phone numbers on programmable keys

 page 70. If you press a selected dialing key, the associated contact or phone

number is displayed and the connection is set up.

Prerequisite: A function key for selected dialing is programmed  page 70.

Party

Georg Simon Ohm

Press the function key for a saved number. The connection is set up.

Dialing from conversations

The conversations list contains:

• Dialed, received and missed calls

• Subscribers from Circuit (if activated)

• Subscribers from Exchange (if activated)

• Subscribers from the corporate directory (if already activated by the administrator)

If you cannot find redials or received or dialed calls in the list, check if the call log is activated.

The conversations list is displayed on the screen. If the contact you want is not visible, then select with

μ€ or search by entering the phone number or name.

- O

Confirm the selected conversation with the Softkey. The phone number is dialed.

Georg Simon Ohm

If visible, confirm immediately with the Softkey for the conversation. The phone number is dialed.

Using autodial delay

A number is automatically dialed after a set delay starting from the entry of the number's last digit. The autodial delay can be used:

• when dialing in idle mode

• when deflecting an incoming call

• during a consultation

• when transferring an answered call.

The delay can be reduced by performing one of the following activities:

• Pressing the Z key. This always works.

• Lifting the handset. This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook.

If an emergency number is preset by your administrator, the autodial delay for this phone number is reduced to one second.

Settings for autodial delay

z You can also configure this setting via the WEB interface  page 162.

The setting does not affect automatic emergency number dialing.

Settings

User settings

Configuration

Outgoing calls

Autodial delay (s)

If you select Autodial delay (s), you must either confirm with the Softkey or wait until the autodial delay expires to set up a call when dialing with the handset on hook.

@ Press the key shown if appropriate.

if nec. j Enter and confirm the User password.

Open using the Softkey.

The current setting is displayed. Open using the Softkey.

€ Select a new time.

Confirm with the Softkey to set the new time.

Save the setting by selecting the Softkey.

Automatic dial delay does not work if you are using a dial plan and Immediate ring is configured (see  page 90). The number is automatically dialed as soon as the string entered matches an entry in the dial plan.

Allowing Busy when dialling

If you activate this function, an incoming call received while you are dialing is rejected. The caller then hears the busy signal.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Outgoing calls

Busy when dialling

if nec. j Enter and confirm the User password.

¢_

Open using the Softkey.

Enable or disable using the Softkey.

Save the setting with the Softkey.

This setup option can also be found in the "Incoming calls" > "Handling" menu.

Allowing Transfer on ring

If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers.

z You can also configure this setting via the WEB interface  page 162.

Settings

User settings

Configuration

Outgoing calls

Transfer on ring

@ Press the key shown if appropriate.

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Switch to Transfer on ring.

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

Immediate dialing

Immediate dialling should only be activated if your administrator has configured and approved a dial plan.

Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Immediate dialling" option or wait until the dial delay expires to set up the connection. If Immediate ring is configured, your call is automatically dialed as soon as the string entered matches an entry in the dial plan.

Activating or deactivating immediate dialing

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Outgoing calls

Immediate dialling

if nec. j Enter and confirm the User password.

Open using the Softkey.

€ Select the "Immediate dialling" function.

¢_

Activate with the Softkey.

Save the setting by selecting the Softkey.

Dialing using the hot or warm line function

Your administrator can configure a hot line or warm line for your phone.

If you lift the phone's handset or press the loudspeaker key,

• immediately in the case of a hot line or

• after a defined period of time in the case of a warm line, a number specified by you is dialed immediately.

Examples:

• The phone in the elevator immediately dials the reception number.

• The phone at a patient's bed dials the ward number after one minute, for example, if no other number is dialed.

Callback

You can request a callback if the subscriber called is busy or if nobody answers. You receive a callback when the other party's line becomes free.

This option is only available if both you and your administrator have activated the function ( page 92).

On multi-line telephones  page 98, only the callback requests for your primary line are logged.

Requesting callback

! Busy

Thomas Meier

1234954

Cancel callbacks

Callback

Prerequisite: The subscriber called is busy or nobody answers.

Press the Softkey.

Deleting callback requests

You can delete scheduled callback requests if you no longer need to return a call, for example, because you have met the other party in person.

Prerequisite: A callback was requested.

Press the Softkey. All callback requests are deleted.

Responding to a callback

Prerequisite: A callback was requested. Your phone rings and the subscriber information appears on the graphic display.

Accepting a callback

Reject

Press the Softkey.

Rejecting a callback

The Reject function is approved by the administrator.

Press the Softkey.

The callback request is deleted. The caller's phone number is added to the missed calls list.

Permitting a callback

Prerequisite: The Callback function is approved by the administrator.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Outgoing calls

Callback

if nec. j Enter and confirm the User password.

¢_

Open using the Softkey.

Activate with the Softkey.

Save the setting by selecting the Softkey.

Setting up conversations

The content of conversations is determined by assigned subscriber lists. You can assign the content of Circuit or the local entries from Exchange and the call er list in conversations. Activating Circuit excludes Exchange and the local caller list.

Activating Circuit

To use your Circuit account in conversations, you have to enter the server address and your access details.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Circuit

Server

eu.yourcircuit.com

Username

email@example.com

if nec. j Enter and confirm the User password.

Open using the Softkey.

The input field is displayed.

j Enter the URL for the Circuit server and conclude your input with the Softkey.

_ _

Open using the Softkey.

The input field is displayed.

j Enter your e-mail address used for Circuit and conclude your input with the Soft-

key.

Password

**********

_ _

Open using the Softkey.

The input field is displayed.

j Enter your password used for Circuit and conclude your input with the Softkey.

If your details are correct, conversations are switched immediately to the Circuit subscriber list.

Exit the menu.

Adjusting Exchange

To use your Exchange account in conversations, you have to enter the server address and your access details.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Microsoft¬Æ Exchange

Server

EXACSY.com

Username

email@example.com

if nec. j Enter and confirm the User password.

Open using the Softkey.

The input field is displayed.

j Enter the URL for the Exchange server and conclude your input with the Softkey.

_ _

Open using the Softkey.

The input field is displayed.

j Enter your e-mail address used for Exchange and conclude your input with the

Softkey.

Password

**********

Folder (optional)

Output

_ _

Open using the Softkey.

The input field is displayed.

j Enter your password used for Exchange ActiveSync and conclude your input

with the Softkey.

_ _

Open using the Softkey.

The input field is displayed.

j Enter the folder with the destination data and conclude your input with the Soft-

key.

Save the configuration.

Conference

Local conference

This type of conference is also referred to as a three-party conference. It involves up to three participants.

Prerequisite: You are conducting a consultation call  page 60 or have accept- ed a second call  page 79 and the conference function is allowed  page 96.

Initiating a local conference

You can initiate a conference by calling the "Conference" function in the context menu of either the active or held call. You can alternatively press a configured Conference key.

User

Start conference

Participants

+ or —

If you are already involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new consultation connection can be either secure or unsecured. However, the first connection remains secure even if all three parties are now joined to gether in a conference.

The entire conference is nonsecure if the connection to at least one of the parties is not secure.

The relevant padlock icon appears in the "Conference" row.

Press the Softkey – the conference is started. You are connected to both parties at once. The conference is displayed.

Querying information on subscribers

Press the Softkey to display the subscribers.

€ Select the subscriber.

The subscriber is busy.

« Open the subscriber information.

Ending a local conference

Allowing call partners to continue a conference after you exit

Prerequisite: The function "Allow joining in a local conference" ( page 97)

was activated.

Settings

User settings

Exit conf.

Press the Softkey.

] or É Replace the handset or, if you are in speakerphone mode, press the loudspeak-

er key. Both call partners remain connected. You are disconnected from the conference call.

Disconnecting a party

End conf.

Press the Softkey. Both connections are cleared down – the conference is cleared down.

Allowing a local conference

This option allows or blocks the "Local conference" function.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

if nec. j Enter and confirm the User password.

Open using the Softkey.

Configuration

Connected calls

Allow conferences

_ _

Open using the Softkey.

€ Switch to Allow conferences.

¢_

Enable or disable using the Softkey.

Save the setting with the Softkey.

Allowing joining in a conference

You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call.

z You can also configure this setting via the WEB interface  page 162.

@ Press the key shown if appropriate.

Settings

User settings

Configuration

Connected calls

Join in conferences

if nec. j Enter and confirm the User password.

¢_

Open using the Softkey.

Enable or disable using the Softkey.

Save the setting with the Softkey.

3336

Available

Team

In a call

Line 1

Line 2

Line 3

Line/trunk keys

Other keys available

MultiLine

The next section describes the settings for a MultiLine phone and how to use a MultiLine phone. To simplify understanding, we recommend first reading the Section "

 page 111 for a detailed description of the settings.

Line/trunk keys

Line or DSS keys can be configured by your administrator on the programmable keys of the OpenScape Desk Phone CP400 and a OpenScape Key Module 400. You can also use and monitor these line keys via the Team menu.

The Team menu could look as follows for example:

Operating your OpenScape Desk Phone CP400 ( page 27)". Re fe r t o

These line keys cannot be changed or deleted by the user.

Each key that is assigned the function "line" corresponds to one line. This means up to 16 lines can be configured on the function keys of the OpenScape Desk Phone CP400.

A distinction is made here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis

 page 99.

Primary line

All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls to your number are signaled on this line.

To avoid conflict between individual multi-line phones, the functions "Do not disturb" and "Call forwarding" can only be used for the primary line.

Secondary line

A secondary line on your phone is used as a primary line by another subscriber in the line trunk group. Your primary line, which is configured on another tele phone in a line trunk group, simultaneously functions as the secondary line on that telephone.

Phantom line

Phantom lines are not used as primary lines by any telephones in a line trunk group. Phantom lines are established, for example, when the number of lines provided by a communications system exceeds the number of available tele phones.

Line utilization

• Private line: A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone.

• Shared line: A line that is configured on multiple telephones. The line status is displayed for all telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones sharing the line.

• Direct call line: A line with a direct connection to another telephone.

The status of a line can be identified in the Team menu by the icons and the color of the LEDs on the line keys

 page 98:

LED displays

LED Meaning

LED off: The phone is in idle mode.

Flashing green:

• Incoming call on the line  page 100

• "Hold reminder" is activated LED flickering green:

• Outgoing call on the line

• The incoming call was prioritized and selected in accordance with the "Automatic line selection for incoming calls" option

Flickering: The line is on "Hold". Flashing: Call forwarding is activated.

LED lights green: The line is busy.

LED lights orange: The line is on "Hold".

 page 50

100

Incoming calls

Answering calls for the primary line

ë Incoming call

Thomas Meier

1234954

Line 1

ë Incoming call

Thomas Meier

1234954

Answer

The phone rings. The caller and the relevant line are displayed. The Notification LED flashes.

Press the flashing key for the primary line and use speakerphone mode.

Press the Softkey and use speakerphone mode.

^ Lift the handset. You have answered the call.

Answering calls for a secondary line

Prerequisite: The secondary line is configured on your multi-line telephone.

The phone rings. The caller and the relevant line are displayed. The Notification LED flashes.

Using the handset

Line 2

Answer

^ Lift the handset.

You have answered the call.

Using the line keys

Press the flashing key for the secondary line and use speakerphone mode.

Press the Softkey and use speakerphone mode.

The line that rings is automatically selected. If calls are ringing on more than one line, you will be connected to the line that has been ringing the longest.

Unify OpenScape Desk Phone CP400 operation manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Trademarks

Location of the telephone

Product support on the Internet

General information

About this manual

Icons used in the manual

Tips

Displays for describing operation

Selected action

Step-by-step illustration in the User Guide

Action not selected

Illustration on display

Step-by-step illustration in the User Guide

Conversation display

Information displayed for a selected conversation

Information displayed for a non-selected conversation

Navigation and action in lists

OpenScape Desk Phone CP400 and OpenScape Key Module 400

Service

Intended use

Telephone type

Speakerphone quality and display legibility

Getting to know the OpenScape Desk Phone CP400

The user interface of your OpenScape Desk Phone CP400

Ports on the underside of the phone

Properties of your OpenScape Desk Phone CP400

Using network ports more efficiently

OpenScape Key Module 400

Keys and controls

Softkeys

Audio controls

Audio keys

Volume

Mode keys

Navigator

Dialpad

Numeric input

Text input

Character overview (depends on the current language setting)

Multi-function keys:

Conversations

Graphic display

Main menu

Presence

Context-dependent displays

Action with Softkey

Action via dialpad

Action with navigation key

Operating your OpenScape Desk Phone CP400

Navigating in menus

Activating an application

Browsing lists

Opening context menus

Conversations

Opening details of a conversation or conducting a call

Creating or editing conversations

Searching for conversations

Deleting conversations

Incoming call

Telephony interface

Telephony view

When conducting a call:

Switching to a different menu during a call

Icons in call states

Programmable keys on the OpenScape Desk Phone CP400 and OpenScape Key Module 400

Meaning of LED displays on function keys

Corporate directory

Answering machine (voicemail)

Listening to messages

Settings

User settings

Menu

Switches

Parameters

Level