Unify OpenScape Desk Phone CP400 operation manual

OpenScape Desk Phone CP400 OpenScape Key Module 400 OpenScape Voice

User Guide SIP

A31003-C1000-U101-2-7619

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Reference No.: A31003-C1000-U101-2- 7619

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provi de the respective chara cteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

unify.com

Important information 3

Important information

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit. Reference No.: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or

• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you encounter any problems, consult your administrator.

Use only original accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer's liability and the CE marking inval id.

Trademarks

The compliance of the equipment according to EU directives is confirmed by the CE mark. This Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com under the section “Declarations of Conformity”.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a pre condition for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment that is installed and sold in the countries of the European Union and is covered by the European Direc tive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

4 Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments, such as bathrooms.

Product support on the Internet

Information and support for our products can be found on the Internet at:

http://www.unify.com/.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:

http://wiki.unify.com/l.

Contents 5

Contents

Important information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Selected action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Action not selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Conversation display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting to know the OpenScape Desk Phone CP400 . . . . . . . 16

The user interface of your OpenScape Desk Phone CP400. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

OpenScape Key Module 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Keys and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Graphic display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Action with Softkey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Action via dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Action with navigation key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6 Contents

Operating your OpenScape Desk Phone CP400. . . . . . . . . . . 27

Navigating in menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Opening details of a conversation or conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Creating or editing conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Searching for conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Deleting conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Telephony view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Programmable keys on the OpenScape Desk Phone CP400 and OpenScape Key Module 400

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Answering machine (voicemail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Overview of user settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 46

Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

In standard mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

In US mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 62

Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Calling back a missed call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 69

Call forwarding chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Contents 7

Programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 2: Activating/deactivating Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 3: Holding and retrieving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Example 3: Immed ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Resetting keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Dialing with the selected dialing key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Dialing from conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Setting up conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

8 Contents

MultiLine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Secondary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Phantom line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

LED displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Answering calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Answering calls for a secondary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Manual line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Automatic line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Forwarding calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Lines with hot or warm line function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Calling a subscriber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Deflecting a call to a DSS subscriber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Making calls in an executive/secretary team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Sample scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Settings for MultiLine (keyset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Entering a number for the hot and warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Searching for contacts via conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Deactivating the ringer or setting to beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 119

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Enabling do not disturb via the Presence menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Contents 9

Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 126

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adjusting the display brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Activating the screensaver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Automatic screensaver activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Energy saving mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Reading the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Reading the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

The following features are not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Your call is paused and reconnected during the recording.. . . . . . . . . . . . . . . . . . . . . . . . . 158

Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Adding conference participants during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 159

10 Contents

Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Administrator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you as described, this may be due to one of the following reasons:

• The function is not configured for you and your telephone. Please contact your system administrator.

• Your communication platform does not feature this function. Please contact your sales partner for information on how to upgrade.

This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP400 and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone CP400. These in structions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

This User Guide should be read and followed by every person installing, operating or programming the OpenScape Desk Phone CP400.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

These operating instructions are designed to be simple and easy to understand, providing clear step-by-step instructions for operating the OpenScape Desk Phone CP400.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Answer

Reject

Deflect

Andre-Marie Ampere

3336

Incoming call

Icons used in the manual

Tips

z Refers to a setting performed via the web interface.

Indicates additional important information in relation to handling.

Indicates intervention required by the administrator.

Displays for describing operation

A dark background is not rendered for some display images in order to ensure legibility in the User Guide.

Selected action

Original illustration on display

¹ Incoming call

Andre-Marie Ampere

3336

Answer

Step-by-step illustration in the User Guide

A dark background is not used in the step-by-step illustration in order to ensure legibility in the User Guide.

The information area on the left is shown in a left-aligned field.

Z The selected function can alternatively be confirmed using the Z key on the

When an action is selected, it will be shown right-aligned in green. The action is executed by selecting the Softkey.

navigator (

 page 20).

Action not selected

333

Answer

Reject

Deflect

Andre-Marie Ampere

Incoming call

Conversations

Daniel Bernoulli

9:44 AM

Andre-Marie Ampere

8:45 AM

Georg Simon Ohm

10:50 AM

Illustration on display

Step-by-step illustration in the User Guide

Reject

When an action is not selected, it will be shown right-aligned in a light color. The associated Softkey is also shown. The action can be executed by pressing the softkey without the action being selected.

Conversation display

When the phone is idle, the first entry in the conversation list is selected.

Information displayed for a selected conversation

Daniel Bernoulli - 11:22

Received call {1} (1:35:50)

Daniel Bernoull

Andre-Marie Ampere

Received call {1}(

Andre-Marie Ampere

11:22

€ μ Make selection from the list and move entries in the list using the navigator keys.

If a conversation (contact and history at the same time) is selected in the list, it will be highlighted in green. This description is only used if it aids understanding. This is usually what is displayed:

Confirm the selected contact with the Softkey to establish the connection or with the

« key to open the context menu.

Information displayed for a non-selected conversation

A conversation is displayed in a light color if it is not selected. This description is only used if it aids understanding. This is usually what is displayed:

Call directly with the Softkey to establish the connection.

Navigation and action in lists

€ Press and hold to skip to the end of the list. μ Press and hold to skip to the start of the list.

Call waiting

^ Go back. « Open contacts and details. Switch to next lower level.

_ Execute the Softkey action in the list element. Z Performs the same function as with the Softkey but only affects a selected ele-

ment.

OpenScape Desk Phone CP400 and OpenScape Key Module 400

Functions and phone numbers can be programmed on the keys for the phone and key module.

The OpenScape Desk Phone CP400 or OpenScape Key Module 400 key shown here is referred to as a Funktionstaste in the User Guide. Note the information on

 page 168 with respect to the key labeling.

Service

The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will be glad to assist you. For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenScape Desk Phone CP400 phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unintended.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communication platform can be obtained from your administrator. Please have this information ready when you contact the service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum handsfree distance is approx. 50 cm.

• Proceed as follows to optimize display legibility:

– Turn the phone and tilt the display so that you have a frontal view of the

display while eliminating light reflexes.

Tuesday 24 Sep 2015

Conversations

Voicemail

Settings

Getting to know the OpenScape Desk Phone CP400

The following sections describe the most frequently used controls and displays.

The user interface of your OpenScape Desk Phone CP400

1 You can make and receive calls as normal using the handset. 2 The graphic display permits intuitive operation of the phone  page 23. 3 Use the menu key to open the main menu.

Use the navigator to navigate conveniently through the applications on your telephone

5 You can use the Softkeys to activate a function or open a menu  page 19.

8 The dialpad can be used to enter phone numbers and write text  page 21.

10 Programmable function keys for functions and selected dialing.

 page 20.

The audio keys are provided to allow you to optimally configure the audio features on your telephone

Incoming calls, new voice messages or missed calls are visually signaled via the Notifica- tion LED.

Use the Out-of-Office / Call Forwarding key to open a menu, for example in order to set up immediate call forwarding or to activate do not disturb

 page 19.

 page 24.

Ports on the underside of the phone

Headset

Handset

Network switch

PC (e.g. Phone Manager)

Key module

Service interface

Power supply unit (if necessary)

Country-specific cable

Properties of your OpenScape Desk Phone CP400

Display type

Illuminated display Full-duplex speakerphone function Headset Interface for key module 10/100 Mbps switch  page 18 1000 Mbps switch  page 18 Web-Based Management (WBM) Notification LED (red/green/orange) OpenScape Key Module 400 optional

Grayscales 240*120

; ; ; ; ; ; ; ; ;

OpenScape Desk Phone CP400 Network switch PC

Using network ports more efficiently

The OpenScape Desk Phone CP400 has a Gigabit Ethernet switch. This means that you can also connect a PC with a Gigabit LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.

Using this connection option saves one network port for each switch used and requires shorter network cables.

OpenScape Key Module 400

The OpenScape Key Module 400 is a key module attached to the side of the phone that provides an additional 16 programmable function keys at two levels. These keys can be programmed and used according to your needs  page 37.

The diagram shows the OpenScape Key Module 400. You can attach up to two additional OpenScape Key Module 400s.

Keys and controls

Softkeys

Key Function when key is pressed

Activates the function of the left display option or opens another menu. Used in the Team menu as a line key.

Audio controls

Audio keys

Key Function when key is pressed

:/É ./Ê ;/Æ

Volume

Use the controls to adjust the properties of your phone, for example the volume.

Activate/deactivate the loudspeaker  page 46.

Activate/deactivate the headset  page 47.

Activate/deactivate microphone (also for speakerphone mode)  page 60.

Mode keys

You can switch to the relevant application using these keys.

Key Function when key is pressed

@ \

Toggle between current screen and main menu  page 23.

Switch to Presence and back  page 24.

Navigator

This control allows you to navigate in lists and perform actions in the selected area.

Operation Functions when key is pressed

Press the « key.

In conversation mode:

• Open the subscriber information

In settings:

• Go down one level

Press the ^ key.

Press the € key.

Press the μ key.

Press the Z key.

In lists and menus:

• One level back

In input fields:

• Delete character to the left of the cursor

In lists and menus:

• Scroll down

• Press and hold: Skip to the end of the list/menu

In lists and menus:

• Scroll up

• Press and hold: Skip to the start of the list/menu

Execute an action for the selected entry.

Softkeys

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Paul Baum

Wednesday

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31 Sep

Move cursor left

Move cursor right

Company:

Dialpad

Numeric input

If you enter a number when the telephone is in idle mode, for example, an input field opens automatically for numeric input. Only the digits 0 to 9 as well as the * and # characters can be entered via the keypad in "123 mode" (indicated at the left margin of the input field).

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 PATTERN = 0700 - 687837).

Text input

In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "U" in the "Company" field, press the number 8 key on the dialpad

twice. All available characters for this key are displayed during input. After a short while, the char acter in focus is displayed in the input field.

To enter a digit in an alphanumeric input field, press the relevant key and hold it down. You no longer need to scroll through the entire list of possible characters.

Move cursor left

Move cursor right

Company:

Complete your input:

Press the Softkey for Q to complete your input.

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x

1 2 3 4 5 6 7 8 9 0 *

1 ï ; = $ \ & [ ] { } %

a b c 2 ä

d e f 3

g h i 4

j k l 5

m n o 6 ö

p q r s 7 ß

t u v 8 ü

w x y z 9

0 +

. *

# , ? ! ’ “ + - ( ) @ / : _

Multi-function keys:

Key Function during text input Function when held down

Type special characters Deactivate the ringer  page 118

Switch between uppercase and lowercase text and number entry

• Abc mode

• ABC mode

• 123 mode

Type special characters (not in 123 mode) Call the answering machine

Activate the telephone lock  page 124

Conversations

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Paul Baum

10:57 AM

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Softkeys

Tuesday 24 Sep 2015

Conversations

Settings

Voicemail

Graphic display

Your OpenScape Desk Phone CP400 is equipped with a color graphic display  page 17.

Conversations

The conversations list appears in the start display and is a collection of contact data and data from the call log. See from

 page 28 for detailed information.

Main menu

Use the @ key to access the main menu from any situation. The time, day of the week and date

as well as the subscriber's own phone number are displayed. The main menu can do much more, as can be seen from the screenshot. As the name suggests it is the starting point for the entire menu tree. However, as telephony has priority on a telephone, the start display shows the conver sations list.

@ Main menu Conversations g Start display

Voicemail Settings

User settings Administrator settings

(Admin)

Out-of-Office / Call Forwarding

Presence

Do not disturb

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Forward all calls

Lock phone

In addition, different icons represent different situations and options:

Icon Meaning

u ›

The ringer is deactivated  page 118

The ringer is set to a beep  page 118

The "Do not disturb" function is activated  page 119

The phone lock is activated  page 124

Presence

To access the "Presence" menu, press the \ key above the Softkeys. You are offered the fol-

lowing selection:

Personal Presence via the phone is temporarily suspended with call forwarding or do not disturb.

Andre-Marie Ampere

30:07

Conversations

Paul Baum

Wednesday

31 Sep

3336

Search for...

Andre-Marie Ampere

Wednesday

Paul Baum

31 Sep

3336

29 Sep

Softkeys

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

Andre-Marie Ampere

Context-dependent displays

Depending on the situation, the graphic display on your OpenScape Desk Phone CP400 shows different content, to which you can respond intuitively.

Action with Softkey

Press the top softkey to start an alphanumeric search  page 33.

Use the Softkey to dial the respective subscriber. You can choose a conversation beforehand us-

ing the navigator keys € and μ and open the details of the conversation with the « key

 page 29.

Softkeys

Andre-Marie Ampere

Wednesday

Paul Baum

Wednesday

3336

31 Sep

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

Andre-Marie Ampere

3336

Action via dialpad

Press any key on the dialpad to start dialing a phone number with automatic phone number search.

As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions. If the con versation is already shown in the list before your input is complete, you can dial the number immediately using the associated Softkeys  page 29 or start a call with a new number.

Action with navigation key

You can open a selected conversation using the navigator's « key in order to see the associated

details

 page 25.

Operating your OpenScape Desk Phone CP400

The following descriptions provide an overview of how to operate your phone.

Before looking at the functions and settings, you should set up the User password to protect your phone against unauthorized use

Navigating in menus

Activating an application

You can use the mode keys  page 19 to toggle, for example, between the main menu and Con- versations or to open the Presence menu.

Browsing lists

You can use the navigator keys to scroll through entries and confirm the functions you want

 page 20.

 page 121.

Opening context menus

If the arrow - appears beside a selected entry, a context menu is available for this entry

 page 25.

Selected call

Andre-Marie Ampere

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Conversations

Paul Baum

Wednesday

31 Sep

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Conversations

A conversation is a contact with a call history. New conversations are created or updated for

• a previously answered call

• a dialed call

• a missed call

• an Exchange entry following automatic synchronization

• an entry from a corporate directory if a new number was used (LDAP)

If you activated use of Circuit ( page 93), then only conversations from Circuit will be included in the conversations. The list is identical to that in your browser.

The list is ordered chronologically based on the last event. The latest entry appears at the top of the list. Active calls are displayed before the conversations.

The status of a conversation is displayed with an icon.

Icon Message sent

g º ‰ b c % ž Ÿ

Active call

Missed call (current)

Missed call (old)

Dialed call

Answered call

Voicemail

You forwarded the call

Your call was forwarded

Daniel Bernoulli

26 Nov

Georg Simon Ohm

Andre-Marie Ampere

26 Nov

Conversations

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

Andre-Marie Ampere

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Andre-Marie Ampere

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Add participant

Transfer

Pickup

Contact details

Opening details of a conversation or conducting a call

You can open a selected conversation using the navigation key « or start a call using the softkey

_ or the navigation key Z. You start a call using the softkey _ if the conversation has not

been selected.

If you open the details of the conversation using the « key, you will be shown the following:

You can also query the contact details for a conversation during the call.

Use the € key to navigate to the Contact details option and select this option using the Softkey.

3333

1:22 PM

Albert Einstein

Alessandro Volta

Yesterday

Conversations

Call

Contact details

Delete

6:55 AM

Yesterday

Tuesday

3333

Last name:: 3333

Work x: 1: 3333

Creating or editing conversations

Conversations are created based on dialed or answered calls. New contacts are synchronized with the phone when connected to Exchange. When you search for a subscriber using LDAP

 page 115, this contact is transferred to conversations.

For example, you receive a call from a subscriber for whom a conversation does not yet exist in the list. When you have hung up again, this subscriber appears in your list with phone number only.

Open the details of the conversation using the « key.

Use the Softkey to open the "Contact details" menu.

Press the Softkey for K to access edit mode.

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