Unify OpenScape Desk Phone CP100 operation manual

OpenScape Desk Phone CP100 OpenScape Voice OpenScape 4000

User Guide SIP

A31003-C1000-U122-1-7619

Provide feedback to further optimize this document to edoku@unify.com.

As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Reference No.: A31003-C1000-U122-1-761 9

The information provided in this document contains merely general descriptions or characteristics of perfo rmance which in case of actua l use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective cha racteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and ser vice names are trademarks or registered trademarks of their respective hold ers.

unify.com

Important information 3

Important information

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit.

• over a LAN with PoE (Power over Ethernet), which complies with the IEEE

802.3af standard.

Never open the telephone. Should you encounter any problems, consult your administrator.

Use only original accessories. The use of other accessories is hazardous and will render the warranty, extended manufacturer's liability and the CE and other markings invalid.

Trademarks

The device conforms to the EU Directive as attested by the CE marking. The CE Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances in products or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com/ http://wiki.unify.com in the section "Declarations of Conformity".

The adjacent symbol indicates that any electrical and electronic products installed and sold in countries of the European Union to which the WEEE2 Directive 2012/19/ EU applies should be disposed of separately from the municipal waste stream in appropriate collection systems.

Information concerning the proper disposal of your Unify product in the business-tobusiness market segment is available from your local sales representative in Unify or partner sales.

Care and cleaning instructions

• Never spray the phone with liquids as the penetrating fluids can lead to malfunctions or may damage the device.

• Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage.

• Clean the phone with a soft and slightly damp cloth.

Online documentation

This document along with additional information is available online at: http://www.unify.com/  Support.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.unify.com/

Software update

During a software update, the phone must not be disconnected from the power supply unit and/or the LAN. An update action is indicated by messages on the display and/or by flashing LEDs.

4 Important information

Location of the telephone

• The telephone may only be operated using the LAN cabling internally in the building. The device should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for 100 Mb/s or Cat-6 for 1000 Mb/s. Make sure in the building installation that this cable shielding is earthed.

• The telephone is designed for operation in a protected environment within a temperature range of 5 °C to 40 °C.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the casing.

• Do not install the telephone in bathrooms or shower rooms.

Product-oriented environmental protection

Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.

ENERGY STAR is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency.

Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

Unify is an ENERGY STAR partner participating in the ENERGY STAR program for Enterprise Servers and Telephony.

The Unify product OpenScape DeskPhone CP200 has earned the ENERGY STAR.

Learn more at energystar.gov

The OpenScape DeskPhone CP200 (SIP), OpenScape DeskPhone CP400 (SIP) and OpenScape DeskPhone CP600 (SIP) telephones have been awarded with the BLAUE ANGEL label in Germany.

The proprietor of this environmental label is the German Federal Ministry for the Environment, Nature Protection and Reactor Safety.

VoIP Telephones with the BLUE ANGEL fulfill high standards in regard of energy efficiency, environmental friendly use of materials and a sustainable repair and recycling concept.

Further information in regard of the environmental compatibility of the products can be found here

http://www.unify.com/de/about/green-enterprise.aspx

http://www.blauer-engel.de/en/products_brands/search_products/produkttyp.php?id=559

Special setting instructions for energy-efficient use of telephones can be found on

 page 132.

Important information 5

License information

• More information about the EULA and Open Source licenses you can find on the Web interface, section Licenses

 page 137.

6 Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

License information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Remote configuration for cloud service providers . . . . . . . . . . 13

From factory defaults to operational telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Starting up the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Canceling the Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting to know the OpenScape Desk Phone CP100 . . . . . . . 15

The user interface of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Displays on the status line for adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Additional notes on Call logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Display contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Settings that impact energy efficiency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contents 7

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 33

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Dialing with the selected dialing key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Redialing via the function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Calling back a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Changing the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Setting alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Phonebooks and Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Deleting all contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Repertory dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring a built-in forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Example 2: Activating/deactivating Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Resetting programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

8 Contents

Making calls in the team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Picking up a group call with the call pickup key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Picking up a group call immediately via the pop-up menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Picking up a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Ignoring a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Calling a subscriber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Deflecting a call to a DSS subscriber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Display notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

MultiLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Line/trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Making calls in an executive/secretary team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Logging on to another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Ending the mobility function on a telephone (log off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . 85

Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Room character . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Pattern melody. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Pattern sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Opening listening mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Display language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Time display format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Country-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Setting the difference between daylight saving and standard time . . . . . . . . . . . . . . . . . . . . 94

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Contents 9

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Assigning a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 103

Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . 105

Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Beep on auto-answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Beep on auto-reconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Activating and deactivating the hold reminder tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Setting the hold reminder time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Activating/deactivating Hold and hang-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Allowing call joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Permitting call deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Allowing call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Connecting subscribers by hanging up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Allowing call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Settings for autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Allowing Busy when dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Allowing Transfer on ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Activating/deactivating immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Allowing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Allowing joining in a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Dialing an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Deleting all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Call logging – activating/deactivating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Recording modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Individual settings that impact energy efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Importing contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Exporting contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

10 Contents

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Contact partner in case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Repair and recycling concept, extending performance capability 142

Recycling and disposal of equipment in the OpenScape Desk Phone family. . . . . . . . . . . . . 142

Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Special features for operation on an OpenScape 4000 . . . . . 155

Passively supported functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Unsupported functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

General information 11

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you as described, this may be due to one of the following reasons:

• The function is not configured for you and your telephone. Please contact your system administrator.

• Your communication platform does not feature this function. Please contact your Unify sales partner for information on how to upgrade.

Your telephone can be operated on an OpenScape 4000 telephone system. Individual telephone features may deviate on an OpenScape 4000 from those described.

This icon in a section heading indicates that the feature is not available on an OpenScape 4000 telephone system.

Other special features in relation to operation on an OpenScape 4000 can

be found on

This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP100 and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone CP100. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

This User Guide should be read and followed by every person installing, operating or programming the OpenScape Desk Phone CP100.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

This User Guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating the OpenScape Desk Phone CP100.

 page 155.

Icons used in the manual

Settings

Operations and settings that can be made both at the phone and over the web interface are indicated by an icon and page reference.

V refers to an operation or setting performed directly on the phone z refers to an operation or setting performed via the web interface

12 General information

Service

The service department of Unify Software and Solutions GmbH & Co. KG can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenScape Desk Phone CP100 phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unintended.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communication platform can be obtained from your administrator. Please have this information ready when you contact our service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum distance is approx. 50 cm.

• Proceed as follows to optimize display legibility:

– Turn the phone to tilt the display to ensure you have a frontal view of the

display and avoid light reflections.

– Adjust the contrast as required

 page 30.

Remote configuration for cloud service providers

From factory defaults to operational telephone

This section describes the remote configuration process, from the initial factory defaults to the operational telephone. If your telephone is already operational, please continue reading from Section "Getting to know the OpenScape Desk Phone CP100 (

You can start up your new OpenScape Desk Phone CP100 yourself using a remote maintenance function. The prerequisites for this are:

• The administrator has provided you with a PIN for the initial start-up

• You have a LAN connection with access to the Internet

• You have a new OpenScape Desk Phone CP100 that you want to start up using the remote maintenance function

 page 15)".

Enter PIN...

123456789

Starting up the telephone

Connect the telephone to the LAN. If the power is not supplied by the LAN cable, connect a power supply if appropriate (the power supply is not needed with PoE). The telephone should now boot.

The telephone recognizes based on the stated conditions that a remote configuration is to be performed and starts this process.

Entering the Deployment PIN

The first time you start up the telephone, it will automatically check the remote configuration requirements. If the requirements are fulfilled,

j Enter the PIN you received from your Fachpersonal. Only numeric characters

you will be prompted to enter the Deployment PIN (cloud PIN).

are accepted.

Confirm with the key shown.

Asking redirect server...

Configuring phone...

Deployment done

Starting the remote configuration

Once you have entered a valid PIN, the remote configuration of your telephone starts automatically. You are shown the following messages on the display:

The configuration is concluded and the telephone is operational with the required settings. You can now make calls.

New operating system software may be downloaded and installed during the remote configuration. If this happens, reboot the telephone following the configuration.

Canceling the Remote configuration

You can stop the process in order to continue the configuration manually before entering the PIN or after entering an invalid PIN.

1. The remote configuration is concluded once you enter a valid PIN. The pro-

cess can no longer be canceled at this stage.

2. If an error still occurs even though a correct PIN has been entered, you can

repeat the remote configuration by simply restarting the telephone.

3. You can likewise repeat the process following a cancellation by restarting the

telephone, assuming you have not already started the manual configuration.

Cancel

Abort deployment

Confirmed

Deployment aborted

Press the key shown.

The following message is displayed:

Press the key shown to confirm that the process is to be canceled.

The following message is displayed:

The telephone is set to the factory defaults at this time and has to be configured manually by you or your administrator or the remote configuration repeated by restarting the telephone.

Director FwdMenu Redial

13:53 4988700731631

Wed 02.03.18

Getting to know the OpenScape Desk Phone CP100

The following sections describe the most frequently used controls and displays.

The user interface of your telephone

1 You can make and receive calls as normal using the handset.

2The display permits intuitive operation of the phone, it is realized as a three line display.

The function keys (cannot be reprogrammed) allow you to call up the following frequent- ly used functions during a call:

Â: Provides access to the call log with lists of missed calls, dialed calls, received calls

and forwarded calls and allows voicemails to be managed.

@: Provides access to the user menu for locally controlling the phone settings.

:: Activates/deactivates the speakerphone function. ": Increases/decreases the speaker volume  page 22.

;: Activates/deactivates the microphone. This function is useful to prevent the other

party from listening in under certain circumstances, for example when consulting with someone else in the room or in case of annoying background noise.

5The dialpad can be used to enter phone numbers and write text.

7 Incoming calls, voice mails and others are visually signaled via the LED notification.

You can use the navigation keys to navigate conveniently through the various phone functions, applications and configuration menus.

You can customize your telephone by assigning phone numbers and functions to the programmable keys.

Preset default values:

•Directory

• Built-in forwarding

• Repeat dialing

Navigation keys

This control allows you to move between input fields and navigate in lists and menus. You use the

Z button to confirm options and launch functions:

Key Functions when key is pressed

In lists and menus:

• One level back

€

Entry selected:

• Cancel action

In input fields:

• Delete character to the left of the cursor

In lists and menus:

• Scroll up

Press and hold: Skip to the start of the list/menu

In lists and menus:

• Scroll down

Press and hold: Skip to the end of the list/menu

Entry selected:

• Perform action

• Confirm your selection

Programmable function keys

Your OpenScape Desk Phone CP100 has three fixed function keys (with LED), which you can reprogram with different functions or phone numbers at any time.

The icons represent the following functions:

•Directory

• Built-in forwarding

• Repeat dialing

Depending on how they are programmed, you can use the keys as follows:

• Function keys

• Selected dialing keys

A function can be programed for each key as well as a phone number at the second level.

The status of a function is shown by the display notification for the corresponding function key.

 page 56

 page 57

Line and direct station selection (DSS) keys can only be programmed by the administrator via the program/service menu.

You will find information on the labeling of the function keys on  page 142

Meaning of LED notifications

LED Meaning

Off – The line is in idle mode.

Red quick pulsing

Red slow pulsing

Red solid

1 In this manual, flashing keys are identified by this icon, regardless of the flashing in-

terval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.

Some of the programmable keys on multi-line phones can be set up as trunk or line keys

 page 67.

– Incoming call on the line. – The line is on "Hold".

– New voicemail.

– The line is busy. – New missed call.

Dialpad

You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits press

In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number text, all characters available for the key pressed and the character selected are briefly displayed.

4 key on the keypad twice. When entering

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x

2 3 4 5 6 7 8 9 0

* #

1 Special characters (not in 123 mode) 2 Space 3 Extended character 4 Toggle between uppercase and lowercase and number entry

abc2ä

def 3

gh i4

jkl5

mn o6 ö

pqr s7ß

tuv8ü

wx y z 9

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Multi-function keys

Key Function during text input Function when held down

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 687837).

Type special characters

Switch between uppercase and lowercase text and number entry

Type special characters (not in 123 mode).

• 2 seconds: Ringer off

• 3 seconds: Beep rather than ringtone

Activate the telephone lock

Call answering machine

 page 83

Text editor

Additional options are available in the text editor. This is used when programming a forwarding destination, for example. In this way, you can, for example, move the cursor freely and copy or insert text.

You can select further editor functions via the Navigator keys and confirm each one using

• OK: Applies changes and closes the editor

• Delete: Deletes characters from right to left

• Cancel: Discards changes and exits the editor

• Mode (# can also be used here to switch):

– 123: Digits only – ABC: Uppercase letters only – Abc: First letter in uppercase, subsequent letters in lowercase – abc: Lowercase letters only

• Move cursor left: Moves the cursor to the left

• Move cursor right: Moves the cursor to the right

• Copy: Copies the entire content to the clipboard

• Paste: Inserts the entire content from the clipboard at the cursor position

Status icon

Time

Date

Open the idle menu

Own phone number

01:53

90312292133

Mon 03.05.2018

Director FwdMenu Redial

Display

Your OpenScape Desk Phone CP100 comes with a black-and-white display. Adjust the contrast to suit your needs (

Idle mode

If there are no calls taking place or settings being made, your OpenScape Desk Phone CP100 is in idle mode.

Press the Â button to go back, for example, to the idle display from a call list ( page 24).

The idle display can be accessed again from the Program/Service menu ( the

@ key. You can also configure a "Show phone display" key for both of these instances

(see

 page 56) in order to access the idle mode screen again.

Example:

 page 30).

 page 26) with

Idle menu

The idle menu opens when you press € or Z Navigator keys  page 17 in idle mode. You

can call up various functions here. Entries may vary.

The idle menu may contain the following entries:

• Redial x?

• Ringer off?

• Do not disturb on?

• Cancel callbacks?

•Pickup?

Icons in the idle display

In the first line, the time, weekday and date are displayed in addition to icons for different situations and options:

Icon Meaning

The ringer is deactivated.

The ringer is set to a beep.

The phone lock is activated.

The "Do not disturb" function is activated.

A mobile user is logged on to the telephone.

Your attention will be drawn to events in the second line:

Icon Meaning

You received new voice messages.

New entries have been added to the call lists.

Local call forwarding is active.

An advisory icon in front of own phone number (replaced, for example, by call forwarding or Mobility icon).

Displays on the status line for adjusting the volume

When you adjust the ringer, handset and speaker volume using the " key, you will see the

following displays in the status line:

Display Meaning

Ringer volume in 10 levels

Ringer volume in 10 levels when the ringer is switched off

Handset or speaker volume in 10 levels

First menu entry (selected on callup)

Consultation?

Hold?

Disconnect?

Directed pickup?

Blind transfer call?

Other menu options (hidden)

Start conference?

Context-dependent displays

Depending on the situation at hand, the display on your OpenScape Desk Phone CP100 displays different content, to which you can respond intuitively.

Information on current events

The following icons appear centered on the display when your phone is idle and draw your attention to current properties or events.

Example: You missed two calls in your absence.

You have two new voice messages that you can open by pressing the

Icons for events

Icon Meaning

You received new voice messages.

New entries have been added to the call lists.

Local call forwarding is active.

A status icon in front of your own phone number (replaced, for example, by call forwarding or Mobility icon).

È key  page 25.

Context menus

If an arrow appears beside an entry in the second line, a context menu is available whose options you can select using the able is situation-specific.

Navigator keys μ or € ( page 17). The range of functions avail-

Press the È button to go back, for example, to the telephony interface from a call list

(

 page 24). The telephony interface can be accessed again from the Program/Service

menu ( for both of these instances (see screen again.

 page 26) with the @ key. However, you can set up a "Show phone display" key

 page 56) in order to access the telephony interface

Idle display context menu

You receive the following functions (if activated) by pressing the Z or € keys. The current

function is displayed in the second display line. The other functions are hidden and can be selected using the Navigator keys

€ or μ.

First entry (selected when you call up the menu, if you have already dialed a phone number)

Other menu options (hidden)

Redial x 1234

Ringer off

Mobile logon

Cancel callbacks

Directed pickup

Do not disturb off

012345|

Redial x

Retrieve held call

Dial

Other possible menu options (hidden)

Second display line (current option)

First display line

{

}

Functions during a call

In many operating situations you are offered appropriate functions or advisories in the second line of the display. Other available functions remain hidden and can be selected using the Navigator keys

€ or μ.

Example: You set up a consultation call. The second line displays the first of three dependent functions. Search for the appropriate function and confirm this with

The menu with the functions closes automatically after you have executed an action. To delete info-only messages, press the

^ key.

Icons during a call

Icon Meaning

The call is active.

High-quality voice connection (G.722).

The call has been disconnected.

You have placed the call on hold (e.g. consultation hold).

Your call partner has placed the call on hold.

The voice connection is secure.

The voice connection is not secure.

Voicemail

If configured (contact the relevant administrator), this provides you with access to your mailbox system e.g. HiPath Xpressions.

If your system is appropriately configured, activating this function opens the menu for voicemail

 page 54.

Call logging

The following call lists are stored under Call logging and can be accessed via the preset "Conversations" function key (

• Missed (x): Missed calls

• Dialled (x): Dialed calls (with or without connection)

• Received (x): Answered calls

• Forwarded (x): Forwarded calls

The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not saved and displayed if Call logging is disabled

Call logging function must be activated in order to display call lists  page 121. Call logging must also be activated for the customary last number redial function. If Call logging is not activated, the message "Key function unavailable" is shown when you press the function key.

Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the list is overwritten. Multiple calls from the same number are only listed once.

The following data is saved, for example, for missed calls:

• Phone number/name depending on available data.

• Number of call attempts.

• The time of the last call attempt for each listed caller, in relation to the current day, otherwise the date of the last call attempt.

 page 18):

 page 121.

The administrator may have made special settings for missed calls. To indicate new missed calls,

• the LED flashes

• you also receive a message on the display

Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID is not transferred, the call is saved as "Unknown".

You can delete all the entries in the respective call list can dial it immediately by confirming

 page 120.

 page 120. After selecting an entry, you

Additional notes on Call logging

• Missed calls are not signaled if Call logging is disabled  page 121.

• If missed calls for this connection were answered by other subscribers, these calls are not listed in the Missed (x) list or are marked with a checkmark in accordance with the Call logging setting

 page 122.

• Forwarded calls of all types are logged under "Forwarded (x)" and not as "Missed (x)". This is regardless of how the parameter for missed calls is defined.

Settings

Press the @ key to open the Settings menu.

• User

•Admin

User

Setting options are provided here that allow you to adapt the telephone to your individual requirements.

Admin

Once the admin password has been entered, this menu is available to the relevant administrator.

You can use the Navigator keys to navigate through the menus as described on

 page 17.

Control and monitoring function

A control or monitoring function can be activated on your phone for service purposes by remote maintenance.

Control function

Your administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance, the handset, microphone, loudspeaker are deactivated. You are additionally informed on the display that the control function is active.

Monitoring function

In order to detect malfunctioning of a phone, for example, your administrator can install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.

If your administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.

Activating a diagnostic call

In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the phone. The activation code, which must be provided to you by the administrator and which comprises a leading asterisk, followed by three digits and the hash sign as the terminating character, must be entered before the actual phone number. At the end of the call, the call-related data is sent for further analysis to the DLS server, which then passes it to the "OpenScape Voice Trace Manager".

Handset

Network switch

Country-specific cable

Power supply unit (if necessary)

OpenScape Desk Phone CP100

Network switch PC

Ports on the underside of the phone

Using network ports more efficiently

The OpenScape Desk Phone CP100 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.

Using this connection option saves one network port for each switch used and allows shorter network cables to be used when arranged correctly.

User

Phone?

Display ? f

Contrast: = f

Save & exit l

User

Audio

Volumes?

Telephone settings

Display contrast

The display has multiple contrast levels that you can set according to your light conditions.

z You can also configure this setting via the (LED notification) WEB interface

 page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

μ or € Set and confirm the contrast.

Select and confirm the option shown.

Volumes

Use this selection to set the following volumes in 10 levels:

• Loudspeaker

• Ringer

• Handset

• Handsfree

• Rollover

• Group pickup beep

Example: Handset

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Handset f

Save & exit l

User

Phone

Key click

Volume

Medium

Keys

Keypad only

All keys

Save & exit

μ or € Set and confirm the volume.

Select and confirm the option shown.

Key click

You can select here whether a tone should be heard when a key is pressed. You can also decide whether this should apply for all keys or only those on the keypad. In addition, you can adjust the tone volume or disable the tone.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the User password.

Select and confirm the option shown.

Setting the volume for Key click

Select and confirm the option shown.

For instance, select and confirm a medium volume setting. You can choose between the following three options:

•Low

• High

• Off (no click)

Key selection

Select and confirm the option shown.

Select and confirm if only the keys for entering characters are to be affected.

Select and confirm the option shown.

Confirm the option shown.

Settings that impact energy efficiency

You can actively reduce energy consumption by making the following settings on your telephone and therefore contribute in an important way to protecting the environment.

• You can reduce the ringer volume, display brightness and contrast – the default settings on delivery are 50%.

Accept? l

Making calls

Incoming calls

The telephone rings if the ringtone is active. The LED notification also flashes. If transmitted, calling party information (name, phone number) appears on the display.

Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the point in the menu where you were interrupted, unless the time for the password has expired.

If you have set a pattern melody  page 86 or a ringer  page 74 on your phone, it is possible that your administrator may have preset a different ringer depending on the call type (e.g. an external or internal call).

Answering a call via the handset

@ key at any time to return to the

The phone rings. The caller is displayed.

If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by the administrator).

^ Lift the handset.

if nec. " Adjust the call volume.

Answering a call via the loudspeaker (speakerphone mode)

The phone rings. The caller is displayed.

Confirm the option shown.

: Press the key shown. The speakerphone function is activated.

if nec. " Adjust the call volume.

Suggestions for using speakerphone mode:

• Adjust the call volume while speakerphone mode is active.

• The ideal distance between the user and the phone in speakerphone mode is 50 cm.

Release? f

Deflect m

089008844 l

Accept l

Reject? f

Deflect? m

Rejecting a call

You can reject an incoming call.

"Reject" must be authorized by the administrator.

An incoming call is displayed or signaled.

Select and confirm the option shown. The caller hears a busy signal.

If the rejected caller's phone number is transmitted, it is saved in the call list. You can then call this party back at a later time.

Deflecting a call

Prerequisite: An incoming call is displayed or signaled. "Deflect" must be allowed.

Select and confirm the option shown.

If a destination phone number is stored ( firm it. The call is deflected.

 page 112), you can select and con-

or If you did not set a phone number when programming call deflection, you are

now prompted to enter a destination phone number for call deflection.

j Enter and confirm the destination phone number. The call is deflected.

Responding to a callback

The Reject and Deflect functions are authorized by the administrator.

Prerequisite: A callback was requested. Your phone rings and the subscriber information appears on the screen.

Accepting a callback

Select and confirm the option shown.

Rejecting a callback

Select and confirm the option shown.

The callback request is deleted. The caller's phone number is added to the missed calls list.

Forwarding a callback (not OpenScape Voice)

Select and confirm the option shown.

j Enter the phone number and confirm.

If you allowed the option "Busy When Dialing"  page 116, you will not be

Dial

Redial x ##? l

interrupted by an incoming call. In this case, the caller hears the busy signal.

You can also use enhanced functions, such as call lists or the personal or corporate directory, in order to call a subscriber

 page 49.

Making calls

Off-hook dialing

^ Lift the handset.

j Enter the phone number. If necessary, correct input using the navigation keys

 page 17.

Confirm or wait until the dial delay expires (see

Confirm the option shown1. ## represents the last number dialed.

 page 38).

The connection is set up.

If you are using a dial plan and Immediate dialling is set up (see

 page 117), dialing is automatically performed as soon as the character

string entered matches an entry in the dial plan.

If a connection is temporarily unreachable, you will hear a special information tone (short tone sequence). The fault can be rectified quickly, so try again to dial this phone number after an appropriate time.

On-hook dialing

The connection is set up with on-hook dialing or via the loudspeaker (speakerphone mode).

: Press the key shown.

j Enter the phone number. If necessary, correct input using the navigation keys

 page 17.

Z Press or wait until the dial delay expires (see  page 38).

Confirm the option shown2. ## represents the last number dialed.

Entering the phone number first

First enter the phone number. The LED notification illuminates when you enter the first digit.

1. Please note the information in relation to the call log  page 36.

2. Please note the information in relation to the call log  page 36.

Dial

Redial l

998324 01.01 f

Dial l

j Enter the phone number. If necessary, correct input using the navigation keys

 page 17.

Confirm or wait until the dial delay expires (see

The connection is set up.

If you are using a dial plan and Immediate dialling is set up (see

 page 117), dialing is automatically performed as soon as the character

string entered matches an entry in the dial plan.

 page 38).

Dialing with the selected dialing key

You can program frequently used phone numbers on programmable keys (

 page 56). If you press a selected dialing key briefly, the associated contact

or phone number appears and dialing is initiated.

Party

Prerequisite: A selected dialing key is programmed

Press the programmed selected dialing key. Dialing is initiated.

 page 56.

Redialing via the function key

You must have activated Call logging in order to use the "Dialed" call list. This also applies for redialing the last number dialed logging is disabled, you will be shown the message "Key function unavailable" on the display when you try to execute the last number redial function using a correspondingly programmed function key.

"Redial" function key must be set up by the administrator.

Press the Redial key. The Dialled (x) call list opens.

If entries are saved, select and confirm the required entry.

 page 121. If Call

Confirm the option shown. The phone number associated with the list entry is dialed.

Calling back a missed call

Calls received while you are absent are indicated by a message on the idle display (

 page 22).

Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (Call logging

 page 25). Missed calls are not saved and displayed if Call logging is disabled  page 121.

On multi-line telephones  page 67, only the calls missed on your primary

Redial 998324? l

line are logged.

l Select and confirm the required call list.

Select and confirm the entry you want.

Callback? m

Disconnect? f

Requesting callback

You can request a callback if the subscriber called is busy or if nobody answers. You receive a callback when the other party's line becomes free.

This option is only available if both you and your administrator have activated the function (

This function is available with restrictions on an OpenScape 4000, see

 page 155.

Prerequisite: The subscriber is busy or nobody answers.

Select and confirm the option shown.

Deleting callback requests

You can delete scheduled callback requests if you no longer need to return a call, for example, at the end of the working day.

Prerequisite: At least one callback was requested. The phone is idle.

Select and confirm the option shown.

All callback requests are deleted.

 page 118).

Using autodial delay

A number is automatically dialed after a set delay starting from the entry of the number's last digit. The autodial delay can be used:

• when dialing in idle mode

• during a consultation

• when transferring an answered call.

The delay can be reduced by performing one of the following activities:

Z • Press the key shown. This works at any situation.

^ • Lifting the handset. This only works if the phone number was entered when the

phone was idle or if it was entered for a consultation call when the handset was off hook.

If an emergency number is preset by your administrator, the autodial delay for this phone number is reduced to one second.

During a call

Activating/deactivating the microphone

To prevent the other party from listening in while you consult with someone in your office, for example, you can temporarily switch off the handset microphone or the handsfree microphone.

Prerequisite: You are conducting a call.

Deactivating the microphone

; Press the key shown.

Activating the microphone

; Press the key shown.

Changing the volume

You can change the volume of the handset or the loudspeaker during the call.

g You are conducting a call.

" Adjust the volume using the toggle key  page 26.

Switching from handset to speakerphone mode

Take note of the two different processes and activate your preferred setting as appropriate

Prerequisite: You are conducting a call via the handset.

The microphone and loudspeaker functions are activated by your administrator.

Open listening in standard mode

: and \ Hold down the key and replace the handset. Then release the key and proceed

with your call.

Open listening in US mode

 page 87.

: Press the key shown.

\ Replace the handset. Proceed with your call.

Consult? l

Start conference?

Switching from speakerphone mode to the handset

Prerequisite: You are conducting a call in speakerphone mode.

^ Lift the handset.

Open listening

You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

: Press the key shown.

Deactivating

: Press the key shown.

Switching to speakerphone mode

: and \ Hold down the key and replace the handset. Then release the key and proceed

with your call.

Consulting a second party

You can call a second party while a call is in progress. The connection to the first party is placed on hold.

Prerequisite: You are conducting a call.

Confirm the option shown.

j Enter and confirm the second party's phone number.

If you want to use a call list or one of the directories for the consultation call, select Hold instead of Consult in the context menu or press the key and then open a required entry in a list

or Start a conference

Select and confirm the connection in the context menu if you intend to set up a conference with the new user.

 page 49.

Disconnect & return? f

Retrieve held call

Alternate? l

Disconnect & return? f

Conference?

Ending a consultation call

You end the consultation

Select and confirm the option shown.

The consultation call is disconnected. The call with the first party is resumed.

The second party hangs up

If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( main on hold until you receive this prompt after a defined time interval.

Confirm the option shown. You are reconnected with the first party.

If the call is kept on hold, you can retrieve the call via the context menu before the set time expires.

 page 110). Otherwise, the first call will re-

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call  page 40 or have accept- ed a second call

Select and confirm the option shown.

 page 44.

{ or }

In the first display line, the phone number or name and the duration of the active connection are displayed.

You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate".

Ending an alternate operation

Select and confirm the option shown. The active call is disconnected and the held call is restored.

Conference

Prerequisite: You are conducting a consultation call  page 40 or have accept- ed a second call

Establishing a conference

If you are already involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new consultation connection can be either secure or unsecured. However, the first connection remains secure even if all three parties are now joined together in a conference.

 page 44 and the conference function is active  page 118.

The entire conference is nonsecure if the connection to at least one of the parties is not secure.

The relevant padlock icon appears in the "Conference" row.

Select and confirm the option shown in the context menu. You are connected to both parties at once.

Exit conf.? l

End conf.? f

Hold? f

Reconnect? f

Leaving a conference

Allowing call partners to continue a conference after you exit

Prerequisite: The ”Allowing joining in a conference”

tivated.

Select and confirm the option shown in the context menu. Both call partners remain connected. You are disconnected from the conference call.

 page 119 function is ac-

or É Replace the handset or, if you are in speakerphone mode, press the loudspeak-

er key. Both call partners remain connected. You are disconnected from the conference call.

Disconnecting a party

Select and confirm the option shown in the context menu. Both connections are cleared down – the conference is cleared down.

Putting on hold and retrieving alternately or simultaneously

Putting an active call on hold

Prerequisite: You have a single-line phone and are conducting a consultation call

 page 40 or have answered a second call  page 44.

Choose the option shown. The consultation or second call and the first call are put on hold.

Retrieving the first call

μ Switch to the first call.

Choose the option shown. You are connected with the other party. The consultation or second call continues on hold.

Retrieving the second call

Reconnect? f

Complete Xfer? f

Hold ? f

Reconnect ? l

€ Switch to the held consultation or second call.

Choose the option shown.. You are connected with the other party. The first called was put on "Hold" again.

Connecting parties

You can connect the first party with the party you consulted, clearing down your connection to both parties in the process.

Prerequisite: You are conducting a consultation call is allowed

Select and confirm the option shown. The active and held calls are joined. You are disconnected from the call.

 page 111.

 page 40 and call joining

or Connecting by hanging up

] or : Replace the handset or, if you are in speakerphone mode, press the loudspeak-

er key. The other two parties are now connected to one another.

Placing a call on hold

You can use this function to place an ongoing call on Hold, for instance to prevent the other party overhearing a conversation with a colleague in the same room.

Prerequisite: You are conducting a call.

Select and confirm the option shown in the connection's context menu.

If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display. The settings for this can be found on and

 page 109.

 page 109

Line 1

Retrieving a held call

Select and confirm the option shown in the connection's context menu.

Using line keys

On a multi-line telephone, you can also use the line keys to place ongoing calls on Hold.

The line key function has to be configured by your administrator.

Press the corresponding line key. The line notification starts flickering. The call is now on hold.

Retrieve held call ? l

Disconnect ? f

Accept l

Retrieving a held call:

Line

Press the corresponding line key. The call is retrieved.

Held call wait status

After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect.

Prerequisite: You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode.

A recall follows immediately and a pop-up menu appears on the display:

Select and confirm the option shown to retrieve the call in speakerphone mode.

Select and confirm the option shown to disconnect the held call.

If you enabled Hold and hang-up" ( page 110), the call is placed on hold for a defined time interval ( with a recall to retrieve the call or disconnect. You can however retrieve the call or disconnect via the context menu before the defined time expires.

This function cannot be used on multi-line phones.

 page 109) before the prompt is displayed

Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown. You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval. You can block the second call or the signal tone (

 page 113).

Answering a second call

Prerequisite: You are conducting a call and call waiting is allowed (

 page 113).

Select and confirm the option shown.

You can talk to the second party. The connection to the first party is on hold.

During the call with the second party, additional functions are available for selection:

• Alternate (see

• Complete transfer (see

• Conference (see

• Blind transfer (see

• Hold (see

• Put on hold and retrieve second and first call successively

Consultation call from second call

 page 41),

 page 43),

 page 41),

 page 46),

 page 43).

 page 42

If the second call is your active call you can initiate a consultation call from it.

The administrator must have approved the consultation in the second call.

Disconnect & return? m

Ignore? f

Reject

Deflect? m

From a consultation call in the second call you can

• initiate a conference

• toggle between the second call and a consultation call

• put on hold and retrieve second and first call successively

• transfer a call

• disconnect the calls again

During a consultation in the second call, the first call is parked and can only be unparked if the consultation or second call was ended or these calls were connected.

Disconnecting the second call

Select and confirm the option shown in the second call's context menu. The call to this subscriber is disconnected and the call to the first subscriber is reconnected.

 page 42

Ending the second call by hanging up

If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( first call will remain on hold until you receive this prompt after a defined time interval.

 page 110). Otherwise, the

Ignoring the second call

Prerequisite: You are conducting a call and call waiting is allowed (

 page 113).

Select and confirm the option shown. The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call via the context menu.

While the ignored second call continues to wait, from the active call you can:

• make a consultation call

• initiate a conference

• toggle between the consultation call and your call partner

• transfer a call

A third call would be rejected with the busy signal.

If you have disconnected the first call, the ignored second call rings like a normal call.

Rejecting a second call

Prerequisite: You are conducting a call and call waiting is allowed (

 page 113).

Select and confirm the option shown, if configured.

The second call is rejected. The caller hears the busy signal. The caller's phone number is added to the missed calls list.

Deflecting a second call

Prerequisite: You are conducting a call and call waiting is allowed (

 page 113).

Select and confirm the option shown.

Complete Xfer

Transfer? f

Consultation? l

Complete Xfer? f

or If you did not set a phone number when programming call deflection, you are

j Enter and confirm the destination phone number.

or Connecting by hanging up

] or É

If a destination phone number is stored ( page 112), you can select and confirm it. The call is deflected.

now prompted to enter a destination phone number for call deflection.

The second call is deflected to the destination specified. You are reconnected with the first party.

Connecting parties

Select and confirm the option shown. The other two parties are now connected to one another. You can now hang up or dial another number for instance.

Connecting by hanging up is activated (consult your administrator) and "Switch assignment" must be set to "Yes" (

Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one another.

 page 114).

Transferring a call

You can transfer your current call to another party with or without consultation.

Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" are allowed (

Blind transfer

You can transfer via the menu.

Select and confirm the option shown.

j Enter the phone number of the second party to whom you want to transfer the

call. You can also select and call a subscriber here from a call list or from one of the two directories

 page 49.

Z Confirm or wait until the autodial delay expires.

The display returns to idle following successful transfer.

Transferring with consultation

You can announce a call to a recipient before transferring it. You can transfer via the menu.

Select and confirm the option shown. The call is placed on hold.

 page 114).

j Enter the phone number of the party to whom you want to transfer the call. You

can also select and call a subscriber here from a call list or from one of the two directories

Announce the call you want to transfer.

Select and confirm the option shown.

 page 49.

Disconnect m

Michael Schumacher

01:30

Redial Callback Line 1

User

If the party does not answer:

You do not have to wait for the second party to answer before you can transfer the call.

Replace the handset or, if speakerphone mode is active, press the transfer the call.

If the party does not answer, you will be called back by the first party.

Ending a call

Select and confirm the option shown.

or If you are conducting a call via the handset:

\ Replace the handset.

or In speakerphone mode:

É Press the key shown.

After the call has ended (either by you or the remote party), end of call notification with duration of the call will be shown on the phone screen:

É key to

Configuring call forwarding

You can also enter the call forwarding settings via the Forwarding key (

 page 100).

This is how you set local call forwarding on an OpenScape 4000.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Configuration

Incoming calls

Forwarding?

Settings?

User

Configuration

Incoming calls

Forwarding?

Alerts

Visual alerts= No f

Yes l

Audible alerts= No f

Yes l

Forwarding party m

Display last f

Save & exit l

Select and confirm the option shown.

Configuring call forwarding

Select and confirm the option shown.

For a description of the settings, see section ”Standard call

forwarding”

 page 99.

Setting alerts

Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm Yes/No in the context menu.

Select and confirm the option shown.

Select the option shown.

Select and confirm Display last/Display first.

Select and confirm the option shown.

Directory

Personal?

New contact?

Save & exit

Directory

Personal?

Niels, Bohr

Details

Last name

Save & exit

Directory

Phonebooks and Conversations

Personal directory

The personal directory is restricted to 100 entries.

Creating a new contact

z You can create contacts more conveniently via the WEB interface  page 136.

Select and confirm the option shown, if the programmable key is configured.

Select and confirm the option shown.

j Fill in the three fields

•Last name

•First name

•Number

accordingly.

Select and confirm to save the directory entry.

Editing a contact

z You can edit contacts more conveniently via the WEB interface  page 136.

Select and confirm the option shown, if the programmable key is configured.

Select and confirm the option shown.

Select and confirm the relevant entry.

Select and confirm the option shown.

Select and confirm, for example the "Last name" field.

j Change and confirm.

Select and confirm the option shown.

Deleting a contact

z You can delete contacts more conveniently via the WEB interface  page 136.

Select and confirm the option shown, if the programmable key is configured.

Personal?

Niels, Bohr

Delete

Delete?

Cancel?

Directory

Personal?

Delete all?

Delete all entries?

Cancel?

Select and confirm the option shown.

Select and confirm the relevant entry.

Select and confirm the option shown.

Confirm the option shown.

Select and confirm to cancel the process.

Deleting all contacts

z You can delete contacts more conveniently via the WEB interface  page 136.

Select and confirm the option shown, if the programmable key is configured.

Select and confirm the option shown.

Confirm the option shown.

Select and confirm to cancel the process.

Searching for a contact

Directory

Personal?

Angela, Merkel

JL5(Abc)

Kirsch, Erika

UK(5)

pq s7ß(abc)

Kramer, Elisabeth

Corporate directory

Find

Select and confirm the option shown, if the programmable key is configured.

Select and confirm the option shown.

The last entry used is displayed.

j Enter the first letter of the name you are searching for, e.g. K.

The first name found with the initial letter K is displayed after a short time. If you are looking for a name that begins with Kr, also enter the second letter in the search field:

The first name with the initial letters Kr is displayed.

You can also browse the directory with the navigation keys until you reach the required party

 page 17.

Corporate directory

The corporate directory is an LDAP database. You can search the database for contact entries if you can access this database over your network and your access was correctly configured by your administrator.

You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address.

Searching for a contact

Select and confirm the option shown, if the programmable key is configured.

^ Press the Delete key to return to the main menu.

Select and confirm the option shown.

The following 11 search fields can be used:

•Last name

•First name

•Office 1

•Office 2

• Mobile

Last name

Find

Details

Delete

Qualifier

Back

Corporate directory

•Home

• Company

• Address 1

• Address 2

• Professional role

•E-mail

Select and confirm the required search field (e.g. "Last name").

j Enter a search text. If you only enter the first letter of the last name, for example,

all entries with this initial letter are displayed.

Select and confirm when you have completed one or more search fields. The search begins. If the entry you searched for is found, you can dial or view the entry details.

Advanced directory editing

Viewing entries

Prerequisite: You found and selected an entry (see above).

Select and confirm the option shown. All fields of the entry are displayed.

Resetting the search fields

Prerequisite: The search fields are listed.

Select and confirm the option shown. You can now enter new search criteria for a search.

Defining a qualifier before a search

Prior to a search, you can select which qualifiers should also appear in the output list.

Select and confirm the option shown. You may choose between the following criteria:

• No qualifier

• Job function

• Address 1

•Email

• Business 1

• Mobile

• Business 2

•Private

• Company

• Address 2

μ€Z Select and confirm the desired qualifier.

Select and confirm to close the list.

Quick search

Select and confirm the option shown, if the programmable key is configured.

^ Press the Delete key to return to the main menu.

j Enter the first letter of the name you are looking for, e.g. "K".

Enter the name(Abc)

JL5 (Abc)

Kirsch, Erika

UKr

pq s7ß(abc)

If you do not enter any further characters, all available names with the corresponding initial letter are displayed after a predefined period of time or after pressing

You can restrict the output by entering the second and other letters. The # key

is used to switch between letters and numbers. The delete individual characters.

Z to confirm.

μ€ keys are used to

You can control the search individually by entering extended characters. To se-

lect extended characters, first press the * key.

Rule list:

Character Description # Searches for the exact string before the extended character. , You can enter first and last name separately using a comma. A

search is carried out for the last name (possibly using a wildcard) and the first name with the first character after the comma.

* Wildcard. This searches for the character entered and all possi-

ble subsequent characters.

You enter this character by selecting it in the extended characters.

Quick search using parts of a search string

If the administrator adds a field to the template for the corporate directory and assigns this field to an existing search field, you can use any strings in a last name, for example, for the search.

To list all entries, for example, in which the string "er" appears in the Last name field, enter this character combination when prompted to enter the name.

Once the output list is available with entries that match this condition, you can now skip to the first corresponding entry by entering the initial letter of the last name.

Please consult your administrator to establish whether an additional field has been added to the template for the corporate directory and which search field it has been assigned to. Note that a traditional quick search will return unintended results in this case.

Call Mailbox

Listening to voicemail

To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see

F icon appears on the display with the appropriate number of new voicemails.

The notification only extinguishes when all messages have been picked up.

Listening to voicemail

Â Press this key when the phone is in idle mode. The Messages menu opens.

€ Choose to call the mailbox if appropriate.

Confirm the option shown to call the mailbox. Follow the voice instructions. You may need to enter a password.

Querying voicemail

€μ You can use the Navigator keys to query information as to which and how many

voicemails are stored.

• Newx (1)

• Urgent-Newx (1)

• Oldx (1)

• Urgent-Oldx (1)

 page 24).

Listening directly to voicemails

You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting.

^ Lift the handset.

Â Press the key shown. The mailbox answers. Follow the voice instructions. You

may need to enter a password.

You can call the mailbox any time you see the "Please dial" prompt on the display.

Programmable keys

The phone features a range of functions that can, if required, be stored on programmable keys.

The phone comes with three programmable keys, all of which can be programmed on two separate levels.

You should assign the "Shift" function to one of these keys to be able to switch between the two key levels.

The keys are preassigned in the as-delivered state (see

The kez can be programmed on the phone

The keys can also be programmed via the WEB interface (

 page 56.

 page 18).

 page 136).

List of available functions

1. Unallocated 27.Redial

2. Selected dialling 28.Personal directory

3. Repeat dialling 29.Group pickup

4. CF unconditional 30.Repertory dial

5. CF no reply 31.Line

6. CF busy 32.Feature toggle

7. CF unconditional - any 33.Mobility

8. CF no reply - any 34.Directed pickup

9. CF busy - any 35.Release

10.CF unconditional - ext. 36.Callback

11. CF unconditional - int. 37.Cancel callbacks

12.CF no reply - ext. 38.Consultation

13.CF no reply - int. 39.DSS

14.CF busy - ext. 40.Call waiting

15.CF busy - int. 41.Immediate ring

16.Ringer off 42.Call recording

17.Build in fwd 43.Shift

18.Alternate 44.Server feature

19.Blind transfer call 45.BLF

20.Transfer call 46.Send URL

21.Deflect 47.2nd alert

22.Do not disturb 48.Corporate directory

23.Show phone screen 49.Call log

24.Broadsoft call center 50.Directory

25.Preview 51.Unllocated

26.Recording on/off

1 The feature is not available on an OpenScape 4000 telephone system. See also

 page 155.

User

Phone

Program keys

Programming a key

z You can also program the keys via the WEB interface  page 136.

Initiating programming

Directly via the function key

Must be activated by the administrator.

Hold down one of the three keys to which a function is to be assigned until the

programming prompt is displayed.

If the prompt is not displayed, you can only launch key programming via the user menu (consult your administrator about the current setting).

Confirm to begin programming.

or Via the user menu

You can also program keys via the user menu.

@ Press the key shown.

Confirm the option shown.

if nec. j Enter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown. You are prompted to press the key you wish to program.

Press one of the three keys you want to program with a function.

Normal

Shifted

Do not disturb

Save & exit

Normal = f

Repertory dial f

Setting f

Save & exit l

Beginning programming

Select and confirm the option shown to program or change the first level.

Select and confirm the option shown to program the second level.

Select and confirm the required function in the list (e. g. Do not disturb).

Select and confirm the option shown. Relabel the key field if appropriate (

 page 142)

Programming enhanced functions

Repertory dialing

Hold down one of the three keys to which the function is to be assigned until the programming prompt is displayed.

Confirm to begin programming.

Select and confirm the option shown to program the first level for instance.

Select and confirm the required function.

Select and confirm this option to enter a destination phone number.

j Enter and confirm a subscriber's destination phone number.

You can select and insert special characters in the dialing sequence:

« Clear call

¬ Pause

~ Make consultation

» Make normal call

The menu also offers the following functions:

•OK

• Cancel

• Mode: ABC, Abc, abc, 123 or HEX

• Move cursor left

• Move cursor right

•Copy

•Paste

Select and confirm the option shown. Relabel the key field if appropriate (

 page 142)

The repertory dial can be up to 40 characters long.

Normal = f

Call log f

Save & exit l

Call log

z You can also program the keys via the WEB interface  page 136.

The following call lists can be found under Call log:

• Missed (x)

• Dialled (x)

• Received (x)

• Forwarded (x)

The key can only be used if Call log is activated.

Hold down one of the three keys to which the function is to be assigned until the

programming prompt is displayed.

Confirm to begin programming. The key illuminates continuously.

Select and confirm the option shown to program the first level for instance.

Select and confirm the required function.

Select and confirm the option shown. Relabel the key field if appropriate (

 page 142)

Configuring a built-in forwarding key

Normal = f

Forward all calls f

CF unconditional - any f

Setting f

Save & exit l

z You can also program the keys via the WEB interface  page 136.

Hold down one of the three keys to which a function is to be assigned until the

programming prompt is displayed.

If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (consult your administrator about the current setting).

Confirm to begin programming. The key illuminates continuously.

Select and confirm the option shown to program the first level for instance.

Call forwarding depending on the forwarding type

Select a forwarding type:

• Forward all calls

• Forward no reply

•Forward busy

Select and confirm the required function.

Call forwarding depending on the call type

If use of system-assisted functions has been enabled by the administrator and the Forwarding Int/Ext function activated, call forwarding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type.

Select a forwarding type:

• CF unconditional - any

• CF unconditional - int.

• CF unconditional - ext.

• CF busy - any

•CF busy - int.

• CF busy - ext.

• CF no reply - any

• CF no reply - int.

• CF no reply - ext.

Select and confirm this option to enter the forwarding destination.

j Enter and confirm the phone number of the forwarding destination.

Select and confirm the option shown. Relabel the key field if appropriate (

 page 142)

Normal = f

Built in fwd f

Save & exit l

Configuring a variable call forwarding key

With "Variable call forwarding" key you can

• Immediately activate or deactivate the call forwarding for "All calls"

 page 100

• Edit the call forwarding

Ideally you should use the previously configured forwarding key for forwarding.

z You can also program the keys via the WEB interface  page 136.

Hold down one of the three keys to which a function is to be assigned until the

programming prompt is displayed.

Confirm to begin programming. The key illuminates continuously.

Select and confirm the option shown to program the first level for instance.

Select and confirm the option shown.

 page 101

Select and confirm the option shown. Relabel the key field if appropriate

 page 142)

(

Using programmed keys

The use of programmed functions depends on the phone's status. The relevant display appears once you have pressed a key.

Example 1: Calling saved number

Prerequisite: The idle menu is displayed on the graphic display.

Party

Call waiting

Immediate ring

Press one of the three keys with the saved contact. The connection setup is shown on the display.

Example 2: Activating/deactivating Call waiting

You can press a key to activate or deactivate call waiting functionality, even during a call. The prerequisite for this is that a second call is permitted (

 page 113). A second call is allowed by default.

Press one of the three keys with the "Call waiting" function. The second call function is deactivated. The call is rejected or forwarded.

Example 3: Immediate ring

This function allows you to switch the preset delay ( page 73) on and off for all line keys. By default the delay is set.

Press one of the three keys with the "Immediate ring" function. The delay ringer is disabled. An incoming call rings immediately regardless of what delay time is configured.

User

Reset

Function key data m

Yes f

Reset phone

Resetting programmed keys

Here you can reset keys you configured back to factory settings (see also

 page 98).

@ Press the key shown.

Confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown to switch to the Reset user data menu.

Select the option shown.

Select and confirm the option shown to delete the content of all keys.

Select and confirm "Reset selected user data". The contents of the keys you configured are deleted.

Keys that can only be configured by the administrator remain unchanged.

Making calls in the team

Group call

Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.

A group call is displayed on the phone. The administrator may have made the following settings for signaling:

Telephone status Ring on

group call = Yes

Ringer on Silent ringing Ringer

Speaker

in connection

Ringer off Silent ringing Nothing Nothing

in connection

Handset Ringer

Speaker

Handset Open listening

Open listening Beep

Speakerphone mode

Handset Nothing Beep

Handset Open listening

Open listening Beep

Speakerphone mode

Beep Handset and loudspeaker

Speaker

Beep Speaker

Beep Handset and loudspeaker

Speaker

Beep Speaker

Ring on group call = No

Beep Speaker

Beep Handset

Beep Handset and loudspeaker

Beep Speaker

Handset

Beep Handset and loudspeaker

Beep Speaker

The volume settings can be found from

Further administrator settings for group calls:

• The group call can be picked up both by lifting the handset and via the "Pickup call" menu option.

• The group call can be picked up via the "Pickup call" menu option but not by just lifting the handset.

• A key is programmed for call pickup.

• A pop-up menu is opened with the Group pickup key when a group call is waiting.

 page 30.

Pickup call? l

Ignore? f

Picking up a group call with the call pickup key

The "Group pickup" key is configured ( page 55). Your administrator has set up the group call such that it is only displayed by the Group pickup key flashing. The phone can also ring when idle.

A group call is waiting. The Group pickup notification flashes. The group call is not shown on the display.

Group pickup

Press the Softkey shown.

The group call is now shown on the display with

Pickup: Caller for: Party

The pop-up menu opens:

Picking up a group call immediately via the pop-up menu

Your administrator has set up the group call such that it will be shown immediately on the display and the pop-up menu will open.

• A group call is waiting and is shown on the display with

Pickup: Caller for: Party

Picking up a group call

The pop-up menu opens:

Confirm the option shown.

Group pickup

Lift the handset (only if the appropriate function is set by your administrator).

Press the key or press it again if call answering was initiated via the key. The speakerphone function is activated.

Ignoring a group call

Select and confirm the option shown. The phone stops signaling the group call.

Direct station selection keys

Apart from line keys, the administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it.

This function is not available to you on an OpenScape 4000, see

 page 155.

Calling a subscriber directly

You cannot use DSS if the user is on another call.

Calling from the idle menu

DSS 1

Press the relevant DSS key. The notification lights up and a connection is established.

The administrator can configure the DSS key so that the connection is also established when the DSS subscriber has activated do-not-disturb or call forwarding.

Consultation with the DSS subscriber

Prerequisite: You are conducting a call.

The DSS key is configured by the administrator for consultations.

Press the relevant DSS key for the consultation. The notification above the key lights up and a connection is established. If the subscriber answers, you can toggle, transfer the first call or initiate a conference.

If the administrator has configured transfer instead of consultation, you can only transfer the current call to the DSS subscriber.

Call pickup

You can pick up calls for the DSS subscriber. If a call is waiting on their line, the notification flashes.

Indirect pickup

Prerequisite: The auto-answer function is deactivated  page 107.

DSS 1

Press the DSS key. The call is routed to your primary line and rings.

^ or : Lift the handset or press the : key. You are connected with the other party.

Reject f

My line

DSS 1 DSS 2

Rejecting a call

The administrator must activate the reject option for DSS keys and autoanswer must be deactivated

 page 107.

DSS 1

Press the DSS key. The call is routed to your primary line and rings.

Select and confirm the option shown in the pop-up menu. The caller hears a busy signal.

Direct pickup

Prerequisite: The auto-answer function is activated  page 107.

Press the DSS key. The call is routed to your primary line and you are immediately connected with the other party via speakerphone.

Deflecting a call to a DSS subscriber

Prerequisite: The deflect function must be approved for DSS keys. For information on the current setting, see

If you receive a call on one of your lines, you can immediately deflect it to the DSS subscriber.

Your phone rings and a line key flashes.

 page 112.

DSS 1

Press the relevant DSS key. The call is deflected to the DSS subscriber. If the DSS subscriber does not answer, you can pick up the call by pressing the DSS key.

Display notification

The display of the status label will be controlled by the state of the key. Line or function key can be pulsing or inverted similar to a LED.

DSS key meaning

Off: The phone is in idle mode.

Blinking: You can accept a call for the DSS subscriber via the

key. The call is routed to your primary line when the call is accepted.

MultiLine

The following is a description of the telephony scenarios for multi-line phones. Refer to

Line/trunk keys

Line or DSS keys can be configured by your administrator on programmable keys on the OpenScape Desk Phone CP100. These line keys cannot be changed or deleted by the user.

Each key programmed with the "Line" function corresponds to a line. This means up to 3 lines can be configured on the function keys. A distinction is made here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis

Primary line

 page 73 for a detailed description of the settings.

This function is not available to you on an OpenScape 4000, see

 page 155.

 page 67.

All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls to your number are signaled on this line.

To avoid conflict between individual multi-line phones, the functions "Do not disturb" and "Call forwarding" can only be used for the primary line.

Secondary line

A secondary line on your phone is used as a primary line by another subscriber of the line trunk group. Your primary line, which is configured on another telephone of a line trunk group, simultaneously functions as the secondary line on that telephone.

Phantom line

Phantom lines are not used as primary lines by any telephones in a line trunk group. Phantom lines are established, for example, when the number of lines provided by a communications system exceeds the number of available telephones.

Line utilization

• Private line: A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone.

• Shared line: A line that is configured on multiple telephones. The line status is displayed for all telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones.

• Direct call line: A line with a direct connection to another telephone.

The status of a line can be established in the team menu from the icons.

My line

Line 2 Line 3

Accept? l

Notification on display

The display of the status label will be controlled by the state of the key. Line or function key can be pulsing or inverted similar to a LED.

LED Meaning

Off – The line is in idle mode.

Red quick pulsing

Red slow pulsing

Red solid

1 In this manual, flashing keys are identified by this icon, regardless of the flashing in-

terval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.

– Incoming call on the line. – The line is on "Hold".

– New voicemail.

– The line is busy. – New missed call.

Incoming calls

Depending on your individual settings, you will be notified of incoming calls

 page 85.

Answering calls for the primary line

In this case, the telephone behaves in the same way as a single-line telephone

 page 33.

Answering calls for secondary lines

Prerequisite: The secondary line is configured on your multi-line telephone.

Using the handset

^ Lift the handset.

[ Conduct call.

Using the line keys

Line 1

Press the line key above which the text label flashes or is shown inverse.Speakerphone mode.

Confirm the option shown. Speakerphone mode.

The line that rings is automatically selected. If calls are ringing on more than one line, you will be connected to the line that has been ringing the longest.

Making calls

Redial x 12345? l

You must seize a line before you can make calls on a multi-line telephone.

Line seizure can be configured on an individual basis. Your administrator can determine if the lines on your telephone can be automatically seized and with which priority.

If you have seized a secondary line, this line is reserved for you for making calls for a specific period as defined by the administrator. No other user can seize this line during this period, even if the line is also assigned to this user's telephone.

Manual line seizure

^ or : Lift the handset or : Press the key shown.

Line 1

Press the required line key.

j Enter the phone number or use redial, for example. The connection is set up.

Automatic line seizure

Your administrator has configured automatic line seizure.

^ or : Lift the handset or : Press the key shown.

Line 2

The line defined during configuration is seized.

j Enter the phone number. The connection is set up.

Dialing the last dialed number

Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number's context menu.

^ or : Lift the handset or : Press the key shown.

Line 1

Press the required line key. (

Redial is offered on the display as long as a number has been dialed previously:

Confirm the option shown. The connection is set up.

 page 69).

Forwarding calls for the primary line

Call forwarding can only be activated for the primary line. Which call forwards are possible, how they are configured and activated can be found from

 page 99.

Call forwarding information

Your administrator has activated "Forwarding shown".

If you have activated one of the forwarding types on your phone for the primary line and a subscriber calls, a popup window with the following information opens:

• Who is calling.

• The forwarding destination.

Dialing using the hot or warm line function

Your administrator can configure a hot line or warm line for your phone.

If you lift the phone's handset or press the loudspeaker key, a number is dialed

• immediately in the case of a hot line or

• after a defined period of time in the case of a warm line,

• for the line specified by the administrator.

Examples:

• The phone in the elevator immediately dials the reception number.

• The phone at a patient's bed dials the ward number after one minute, for example, if no other number is dialed.

During calls

Making and receiving calls on a single line

If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a singleline telephone:

• Number redial

• Consultation

• Toggle/Connect

• Callback

•Hold

• Call waiting (second call)

• Transfer call

• Conference

Functions available exclusively for the primary line:

• Call lists

• Voicemail

• Forward calls

• Do not disturb

 page 43

 page 36

 page 40

 page 41

 page 38

 page 44

 page 46

 page 41

 page 25

 page 24

 page 99

 page 78

Depending on your individual settings, you will be notified of incoming calls

 page 85.

Making and receiving calls with multiple lines

Accepting a waiting call

Depending on the settings for "Rollover", you will be notified of incoming calls

 page 75.

Prerequisite: You are conducting a call. At the same time, a call is incoming on another line.

[ Call on line 1.

Line 2

Press line key for line 2. The call on line 1 is placed on hold.

All multi-line users that share the line on which the call is being held (

 page 67) can now pick up the held call. To prevent other users from an-

swering the held call, you must place the call on "Consultation" hold

 page 40.

Depending on the setting made by your administrator, you may have to press the line key twice to accept the call on the other line. The first call is either placed on hold or released depending on the setting.

[ Conduct call on line 2. \ End call on line 2.

Line 1

Press line key for line 1.

[ Retrieve call on line 1.

Putting a line on hold

On a multi-line telephone you can use the line keys to place calls on hold.

Prerequisite: You are conducting a call.

Line 1

Press the call-line key.

• The line key above which the text label flashes or is shown inverse.

• The line notification displays the hold status on all multi-line phones to which the line is connected.

• On phones connected to the line, a user can press the relevant line key and accept the held call.

During a consultation call or after accepting a waiting call the hold function cannot be used.

Lines with hot or warm line function

Your administrator can configure a hot or warm line for the primary and secondary line.

The function is activated when on

• the primary line

you lift the phone's handset or press the line or loudspeaker key

User

Configuration

Keyset

Lines?

Line f

Hot/warm dest.? = nnnn f

Save & exit l

• the secondary line

you press the line key.

A number specified by you is dialed immediately with a hot line and after a specific time with a warm line.

Examples:

• The phone in the elevator immediately dials the reception number.

• The phone at a patient's bed dials the ward number after one minute, for example, if no other number is dialed.

Entering a number for the hot and warm line function

Specify which number should be dialed when the hot or warm line function is activated.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the User password.

Select and confirm the option shown.

Select and confirm the line you want.

Select and confirm the option shown.

j Enter and confirm the destination.

Select and confirm the option shown.

Connecting

A subscriber from a line trunk group is on a call. The subscriber's primary line is configured as a secondary line on your phone. This line now has the status "busy". You can connect to the call by pressing the illuminated key for this line (see also

 page 67).

Prerequisite: A secondary line is set up on your multi-line phone, the option to connect to the call is activated for your phone and "system conference" is set up for your system.

If a preview is set up and activated for the relevant line ( to press the line key a second time following the preview in order to connect.

The key of a secondary line illuminates – it is busy. You want to connect to the call.

 page 74), you have

User

Configuration

Keyset

Lines

Line 1 f

Ring delay f

Save & exit l

Line 1

Press the line key with notification. A conference is established. You are connected to the parties on the secondary line. The key continues to illuminate and the conference is shown on the display.

If there is already a conference on the secondary line you are connected to this conference. The conference is shown on the display.

You can now:

• Put the secondary line on hold

• Leave the conference on the secondary line

• Make a consultation call

• Accept a second call

• Alternate between a new call party and a conference on the secondary line.

• Include a call party from a consultation or a second call in the conference.

Settings for MultiLine (keyset)

The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed:

•Address

– Displays the phone number for the line

• Ringer on/off

– Displays whether this line's ringer is active

• Selection sequence

– Displays the priority of each line seizure when the handset is lifted or the

loudspeaker key for this line is pressed

Setting the time for a delayed ringer

Specify the length of time before a held call should be signaled on a line.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the User password.

Select and confirm the option shown.

Select and confirm the required line (for example line 1).

Select and confirm the option shown.

j Enter and confirm a delay value.

Select and confirm the option shown.

User

Configuration

Keyset

Lines

Line 1 f

Ringer file = abc.mp3 f

abc.mp3? f

Save & exit l

Ringer melody = 2 f

Save & exit l

Ringer sequence = 2 f

Save & exit l

You can activate and deactivate the set delay time for all line keys using a function key

 page 61.

Setting the ringer for lines

If special ringers have been configured by the administrator for lines, you can adjust these here to suit your requirements.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the User password.

Select and confirm the option shown.

Select and confirm the required line (for example, line 1).

Selecting the ringer

Select and confirm the option shown.

[1]

Confirm the option shown. Select the required ringer file

or pattern. You will im-

mediately hear the associated ringer melody. Confirm the current ringer file.

Select and confirm the option shown.

Selecting the pattern melody

The following setting is only effective if you selected "Pattern" under the ringer option.

Select and confirm the required pattern melody

[1]

between 1 and 8 (e.g. 4). You

will immediately hear the corresponding Ringer melody. Confirm the selected Ringer melody.

Select and confirm the option shown.

Selecting the pattern sequence

The following setting is only effective if you selected "Pattern" under the ringer option.

Select the required Ringer sequence in the context menu between 1 and 6 (e.g.

2). You will immediately hear the set Ringer melody with the selected Ringer se-

quence. Confirm the selected setting.

Select and confirm the option shown.

Line preview

Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have programmed a function key with the "PreView" function

 page 56.

1. The phone displays the current setting

Preview for a call

Your administrator has deactivated the permanent PreView function.

PreView

Line 1

PreView

Press the "PreView" key. The notification illuminates. The PreView function is temporarily activated.

Press the line key with notification. A popup window opens and you receive information about the caller. Press the line key again to accept the call or wait until the popup closes itself after a specified period of time.

The preview function is switched off and has to be switched on again for a further operation.

Permanent preview

Your administrator has deactivated the permanent PreView function.

Press the "PreView" key. The PreView for all lines with "Line preview" remains active until you press the "PreView" key again.

If the PreView has been deactivated, a call is answered immediately on a line when the line key is pressed, without first showing caller information.

Rollover for a line

Z k

Line 1

Your administrator can determine how rollover calls are to be signaled.

Only the relevant line key with the text label flashes or is shown inverse.

You hear a special advisory tone via the currently active microphone and the corresponding line notification above which the text label flashes or is shown inverse.

The ringer melody set sounds briefly (approx. 3 seconds) via the loudspeaker and the corresponding line notification above which the text label flashes or is shown inverse.

You hear a short notification tone.

The ringer melody is not played in speakerphone mode.

The phone rings. The corresponding line notification above which the text label flashes or is shown inverse, and a pop-up menu with the available information is shown.

Making calls in an executive/secretary team

An executive-secretary team is configured by your administrator and may include up to four executive and up to two secretary telephones. You will find additional information on this function in the executive/secretary documentation.

This function is not available to you on an OpenScape 4000, see

 page 155.

Mobility function

Mobile logon? f

Please enter mobility ID

Enter password

Mobile logoff? f

Mobile logoff

The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone settings are available to you on the other phone.

Logging on to another telephone

Prerequisite: The mobility function is available on this telephone.

Select and confirm the option shown in the idle display context menu. The Mo- bility logon dialog appears.

You are prompted to enter your Mobility ID.

j Enter and confirm your Mobility ID – usually a phone number.

You are prompted to enter your mobility password.

j Enter and confirm the mobility password.

Wait until all contacts and telephone settings have been loaded. If you were already logged on to a telephone with the mobility function, you will be logged off from here automatically.

Ending the mobility function on a telephone (log off)

Prerequisite: You are logged on to a telephone with the mobility function.

Select and confirm the option shown in the idle display context menu.

You briefly have the option to cancel the logoff, otherwise the logoff process is launched.

Wait until all contacts and telephone settings have been saved.

Do not disturb on? f

Do not disturb off? f

Privacy/security

Do not disturb

If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal or an appropriate announcement.

On multi-line telephones ( page 67) you can only activate the "Do not disturb" function for your primary line.

Enabling do not disturb via the idle menu

Select and confirm the option shown in the idle display context menu. The !

icon appears on the display.

Select and confirm the option shown in the idle display context menu. The !

icon disappears from the display.

Allowing "Do not disturb"

User

Configuration

Incoming calls?

Handling? f

Allow DND = No f

Yes l

Save & exit l

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Security

User password

Your User password protects your individual configurations, including your language settings. You can also use the User password to lock your telephone

 page 83.

The administrator may have configured the following settings:

• The password is deactivated: You do not have the option of configuring user settings. The message "Password is disabled" is displayed.

• The password is temporarily locked: You do not have the option of configuring user settings at this time. The message "Password is suspended" is displayed.

• After initially logging on to a user area, you may have to replace the default password with a new password.

• A password can have a predefined period of validity: You will have to create a new password when the period ends. The message "Change (x days left)" will alert you to this at the appropriate time. The message "Password has expired" appears when the validity period is over. Confirm "Passwort ändern" and change the password as described in this section.

• If you repeatedly enter the wrong password (2 to 5 times), additional attempts are blocked. You can make another attempt after a predefined time.

• It is possible that you will not be able to re-use a previously used password for a period of time, which means you have to create another "new password".

• Your administrator can tell you about the rules for what and how many characters can or must be used in the password.

Changing the password

User

Security?

Change user password l

Current password l

New password f

Confirm password f

Save & exit l

The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not password protected. (see also

 page 82)

z The User password can also be modified via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

j Enter the current password (at least six characters) and confirm (text entry, see

 page 19).

Select and confirm the option shown.

j Enter a new password (at least six characters) and confirm (text entry, see

 page 19).

Select and confirm the option shown.

j Enter and confirm the new password once more.

Select and confirm the option shown.

User

Security?

Change user password l

Current password l

New password f

Confirm password

Save & exit l

Deactivating the password prompt

You can deactivate the phone's password prompt if a password has already been configured.

The deactivation of the password prompt does not affect the WEB interface long as the password prompt is deactivated, you do not have access to user settings via the WEB interface.

If you deactivate the password prompt, you can no longer lock the phone

 page 83 and the user menu is not password protected.

 page 136 or CTI applications that use a password prompt. As

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

j Enter the current password (at least six characters) and confirm (text entry, see

 page 19).

Select and confirm the option shown.

j Enter six zeros ("000000") to deactivate the password prompt. Confirm your in-

put (at least six characters (text input, see

Select and confirm the option shown.

 page 19)).

j Enter six zeros ("000000") once again and confirm.

Select and confirm the option shown.

Locking the phone

Confirm lock?

You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password.

Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your administrator.

You can only lock the phone if you set a user password ( page 80). The password for this must not be the default setting "000000".

Check if necessary whether the telephone lock function has been activated for you by the administrator.

Activating the phone lock

# Hold down the key shown.

Confirm the option shown. The "Locked phone" icon appears on the display

 page 22.

If an emergency number is entered on the phone by the administrator, Emergency call appears on the display for selection when you have activated the lock. You can also enter the emergency number via the dialpad.

User unlock?

Admin unlock?

Unlocking the phone

The display shows: Phone locked.

There are two options available for unlocking the phone:

• Unlock user

• Unlock admin

Select and confirm if you know the user password. You are prompted to enter the user password.

Select and confirm if you only know the administrator password. You are prompted to enter the administrator password.

j Enter and confirm the User password or administrator password. The phone is

unlocked if the password was correct.

If the telephone is locked, an emergency number entered by the administrator can be dialed using the dialpad or the Emergency call option.

If the phone is locked, selected dialing keys cannot be used. This also applies even if the emergency number is saved on this key.

Other settings and functions

User

Audio

Settings?

Room character = Normal f

Save & exit l

User

Audio

Settings?

Ringer file = abc.mid f

abc.mid? f

Audio settings

Optimize the audio settings of your OpenStage for your work environment and according to your personal requirements.

Room character

To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled".

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the room character (for example, "Normal").

Select and confirm the option shown.

Ringer

If your administrator has loaded suitable files to the phone, you can select a realtone file in "*.mid" and "*.wav" format for the ringer. If no individual audio files are available, the "pattern" ringer is preset.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

[1]

Confirm the option shown. Select the required ringer file mediately hear the associated ringer melody. Confirm the current ringer file.

or pattern. You will im-

Save & exit l

User

Audio

Settings?

Ringer melody = 2 f

Save & exit l

User

Audio

Settings?

Ringer sequence = 2 f

Save & exit l

Select and confirm the option shown.

Pattern melody

z You can also configure this setting via the WEB interface  page 136.

Prerequisite: You have chosen the "pattern" ringer, see

 page 85.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

[1]

Select and confirm the required pattern melody will immediately hear the corresponding Ringer melody. Confirm the selected Ringer melody.

Select and confirm the option shown.

between 1 and 8 (e.g. 4). You

Pattern sequence

z You can also configure this setting via the WEB interface  page 136.

Prerequisite: You have chosen the "pattern" ringer, see

 page 85.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select the required Ringer sequence in the context menu between 1 and 6 (e.g.

2). You will immediately hear the set Ringer melody with the selected Ringer se-

quence. Confirm the selected setting.

Select and confirm the option shown.

1. The phone displays the current setting

Opening listening mode

User

Audio

Settings?

Open listening = Standard mode f

Save & exit l

Select the mode here that you prefer for open listening (see  page 39).

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the setting you want ("standard mode" or "US mode").

Select and confirm the option shown.

User

Audio

Special ringers

Internal f

Available Yes

Ringer file

ABC.wav

Special ringers

You can set special ringers for four different call types. The call type is signaled by the telephone system, recognized by the phone and prioritized accordingly.

You can configure the following call types:

• Internal

• External

• Recall (e.g. callback)

•Emergency

• Special 1

• Special 2

• Special 3

The special ringers are configured by the administrator.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

The setting sequence is the same for all 4 types. The settings for "Internal" are described below:

Select and confirm the option shown.

"Yes" shows that the administrator has enabled the special ringers.

Select and confirm the option shown.

Confirm the option shown. Select the required ringer file mediately hear the associated ringer melody. Confirm the current ringer file.

[1]

or pattern. You will im-

1. The phone displays the current setting

Ringer melody

Ringer sequence

Save & exit l

User

Configuration

Connected calls

Secure call alert = No

Yes

Save & exit

Settings for "pattern"

If you selected "Pattern" as the ringer, you can make further settings for the pattern melody and pattern sequence:

Select and confirm the option shown.

Select the required pattern melody ately hear the corresponding Ringer melody. Confirm the selected Ringer melody.

Select and confirm the option shown.

Select the required Ringer sequence between 1 and 6 (e.g. 2). You immediately hear the set Ringer melody with the selected Ringer sequence. Confirm the selected setting.

Select and confirm the option shown.

Activating/deactivating the ringer

You can see whether the function is activated or deactivated from the corresponding icon in the status bar on the display

* Hold down the key shown.

Tone and indication with an unsecured voice connection

Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection" also appears.

[1]

between 1 and 8 (e. g. 4). You will immedi-

 page 21.

Secure connection setup is the preference set by your administrator.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context menu.

Select and confirm the option shown.

User

Locality?

Speech = Deutsch f

English (GB) f

Save & exit l

Ceština

Display language

Use this menu option to select the language for operator prompting.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The language set is displayed.

Select and confirm to set the required language, in our example English (GB).

Select and confirm the option shown.

You may choose from the following languages:

1. Bahasa Indonesia

2. Bahasa Malaysia

3. Brasileiro

4. Català

6. Cymraeg

7. Dansk

8. Deutsch

9. English (GB)

10.English(US)

11. Español

12.Français

13.Hrvatski

14.Italiano

15.Latviešu Valoda

16.Lietuvių Kalba

17.Magyar

18.Nederlands

19.Norsk

20.Polski

21.Português

22.Română

23.Slovenčina

24.Slovenski Jezik

25.Srpski Jezik

26.Suomi

27.Svenska

28.

29.Türkçe

30.

31.

Русски

User

Locality?

Time format = 24 hour m

12 Hour (AM/PM) f

Save & exit l

32.

33.

34.

35.

36.

Time display format

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The format set is displayed.

Select and confirm the time format (12- or 24-hour display).

Select and confirm the option shown.

User

Locality?

Date format = dd.mm.yy f

yy-mm-dd f

Save & exit l

Date display format

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The format set is displayed.

Select and confirm the format you want.

Select and confirm the option shown.

Country-specific settings

User

Locality?

Country = DE f

US f

Save & exit l

User

Adapt your phone settings to suit the relevant country-specific conditions (for example transmission parameters).

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The country set is displayed.

[1]

Select and confirm to set the required country

Select and confirm the option shown.

You may choose from the following countries:

, in our example US.

1. Argentina AR 20.Luxembourg LU

2. Australia AT 21.Mexico MX

3. Austria AU 22.Netherlands NL

4. Belgium BE 23.New Zealand NZ

5. Brazil BR 24.Norway NO

6. Canada CA 25.Poland PL

7. China CN 26.Portugal PT

8. Chile CL 27.Russian Federation RU

9. Croatia HR 28.Singapore SG

10.Czech Republic CZ 29.Slovakia SK

11. Denmark DK 30.South Africa ZA

12.Finland FI 31.Spain ES

13.France FR 32.Sweden SE

14.Germany DE 33.Switzerland CH

15.Hungary HU 34.Thailand TH

16.India IN 35.Turkey TR

17.Ireland IE 36.United Kingdom GB

18.Italy IT 37.United States US

19.Japan JP 38.Vietnam VN

Setting daylight saving time

Prerequisite: Auto DST is deactivated  page 95.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

1. The phone displays the current setting

Date and time?

Daylight saving = No f

Yes l

Save & exit l

User

Date and time?

Difference (mins) = 60 f

Save & exit l

Select and confirm the option shown.

Select and confirm the option shown. The time set is displayed.

Confirm the option shown.

Select and confirm the option shown.

Setting the difference between daylight saving and standard time

Prerequisite: Auto DST is deactivated  page 95.

Enter the difference to be used for daylight saving time.

z You can also configure this setting via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The difference set is displayed.

j Enter and confirm the difference between daylight and standard time in minutes.

Select and confirm the option shown.

Automatic daylight saving time

User

Date and time?

Auto DST=No?

Yes?

The Auto DST setting is provided for information purposes and can only be changed by your administrator.

z You can also access this information via the WEB interface  page 136.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown in the context menu.

Daylight saving time must be manually set if a

 page 93.

No is entered for Auto DST

User

Date and time?

Time = 14:44 f

Save & exit l

User

Date and time?

Date = 20.02.2007 f

Save & exit l

Setting the date and time

This function allows you to select one of three different display modes for the date and manually set the time if necessary.

z You can also configure these settings via the WEB interface  page 136.

Setting the time

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The time set is displayed.

j Enter and confirm the time.

Select and confirm the option shown.

Setting the date

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The date set is displayed.

j Enter and confirm the date.

Select and confirm the option shown.

Network information

User

Network information

This overview in the user area of the Program/Service menu provides you with information about the IP address of the phone and the HTML address of the WEB interface. It also provides real-time data about the network activity of the phone.

@ Press the key shown.

Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Select and confirm the option shown. You can browse the following overview:

Phone address: Name or number of telephone.

Web address: HTTP address of WEB interface. This address is specified in the

address line of the Internet browser and is used to call the WEB interface of the phone in the browser.

IPv4 address: Displays the IP address or name that was assigned to the phone in the network.

IPv6 Global Address: Displays the global IPv6 address

LAN/PC-RX: The network or PC interface data packets received are illustrated

dynamically as columns.

LAN/PC-TX: The network or PC interface data packets sent are illustrated dynamically as columns.

LAN/PC autonegotiated: [Yes|No]: Displays whether the network or PC interface data transfer rate is set to automatic (Yes) or manual (No).

LAN/PC information: [10|100|1000] Mbit/s: Data transfer rate of the network or PC interface. If an interface is not in use, Link down is displayed.

User

Reset

Reset all user data?

Cancel?

Resetting user data

The following user-specific settings, which you changed via the phone menu or the WEB interface, can be reset to factory settings.

• Display contrast

• Language setting

• Audio settings

– Volumes –Settings

• Call lists

– All entries are deleted.

• Programmable keys

– All personalized programming is deleted (see also

Important: All listed data is reset without a warning tone.

Initiating the reset

@ Press the key shown.

Confirm the option shown.

 page 62).

if nec. j Enter and confirm the user password.

Select and confirm the option shown.

Select and confirm the option shown. The user data is reset to factory settings.

To cancel the process.

Programming call forwarding

Depending on the settings made by the administrator, standard call forwarding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice .

The Forwarding function must be approved by the administrator.

Standard call forwarding

You can forward calls for your phone to another phone. You can also change, activate and deactivate call forwarding during a call.

On multi-line telephones ( page 67), you can only configure call forwarding for the primary line.

Three forwarding conditions can be programmed in the forwarding menu:

• Uncond’l

•Busy

• On No reply (xs)

Because of its direct impact, "Uncond’l" call forwarding has the highest priority followed by "No reply" and then "Busy".

If active, "Uncond’l" call forwarding is indicated on the display when the phone is idle.

Forwarded calls can be logged in a call list (see

The Forwarding menu offers you three types of call forwarding.

 page 25).

 Uncond’l Destination phone number  Busy Destination phone number  No reply (xs) Destination phone number

A phone number may already be assigned to each call forwarding type. For example, a Destination could then be Destination 12345.

Alternatively, call forwarding can be programmed on one or more keys with a fixed destination and a predefined forwarding or call type

 page 59.

Using call forwarding

The following functions are available for activating and deactivating call forwarding and configuring it in accordance with your requirements:

• ”Activating or deactivating immediate call forwarding”

• ”Saving destination phone numbers for call forwarding”

• ”Editing favorites”

• ”Copying and pasting destination phone numbers”

• ”Assigning a destination phone number for call forwarding”

• ”Activating/deactivating call forwarding”

• ”Defining the ring duration before call forwarding on no reply”

 page 102

 page 104

 page 100

 page 101

 page 102

 page 103

 page 105

100

Call forwarding

Activating or deactivating immediate call forwarding

Prerequisite: Ideally you have configured the original forwarding key for "Variable call forwarding" (see for call forwarding via the user menu ( ure the key so that you can use the following enhanced functions.

Select the Programmable key shown, if configured.

Deactivating call forwarding

If call forwarding was activated for example for Uncond’l, it will now be automatically deactivated.

or Activating forwarding to last destination

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the last forwarding destination and you have the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

 page 60). Otherwise you can configure the settings

 page 47). It is recommended to config-

Unify OpenScape Desk Phone CP100 operation manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Trademarks

Care and cleaning instructions

Online documentation

Software update

Location of the telephone

Product-oriented environmental protection

License information

General information

About this manual

Settings

Service

Intended use

Telephone type

Speakerphone quality and display legibility

Remote configuration for cloud service providers

From factory defaults to operational telephone

Starting up the telephone

Entering the Deployment PIN

Starting the remote configuration

Canceling the Remote configuration

Getting to know the OpenScape Desk Phone CP100

The user interface of your telephone

Navigation keys

Programmable function keys

Meaning of LED notifications

Dialpad

Character overview (depends on the current language setting)

Multi-function keys

Text editor

Display

Idle menu

Icons in the idle display

Displays on the status line for adjusting the volume

Context-dependent displays

Information on current events

Context menus

Idle display context menu

Functions during a call

Icons during a call

Call logging

Additional notes on Call logging

Settings

Directory

User settings

Interrupting editing in the menu

Network information

Diagnostic information

Reset phone

Control and monitoring function

Control function

Monitoring function

Activating a diagnostic call

Ports on the underside of the phone

Using network ports more efficiently

Telephone settings

Display contrast

Volumes

Key click

Setting the volume for Key click

Key selection

Settings that impact energy efficiency

Making calls

Incoming calls

Suggestions for using speakerphone mode:

Rejecting a call

Responding to a callback

Accepting a callback

Rejecting a callback

Forwarding a callback (not OpenScape Voice)

Making calls

On-hook dialing

Entering the phone number first

Dialing with the selected dialing key

Redialing via the function key

Calling back a missed call