Unify OpenScape Desk Phone CP100 operation manual
OpenScape Desk Phone CP100
OpenScape Voice
OpenScape 4000
User Guide SIP
A31003-C1000-U122-1-7619
Provide feedback to further optimize this document to edoku@unify.com.
As reseller please address further presales related questions to the responsible presales organization at Unify or at your
distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in
place - a ticket via our partner portal or contact your distributor.
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify Software and Solutions GmbH & Co. KG 09/2018
All rights reserved.
Reference No.: A31003-C1000-U122-1-761 9
The information provided in this document contains merely general descriptions or
characteristics of perfo rmance which in case of actua l use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective cha racteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and
Solutions GmbH & Co. KG. All other company, brand, product and ser vice names are
trademarks or registered trademarks of their respective hold ers.
unify.com
Important information 3
7
7
7
Important information
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
• over a LAN with PoE (Power over Ethernet), which complies with the IEEE
802.3af standard.
Never open the telephone. Should you encounter any problems, consult your administrator.
Use only original accessories.
The use of other accessories is hazardous and will render the warranty, extended
manufacturer's liability and the CE and other markings invalid.
Trademarks
The device conforms to the EU Directive as attested by the CE marking. The CE Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances
in products or affect the declaration of substances used in products can be found in
the Unify Expert WIKI at http://wiki.unify.com/
http://wiki.unify.com in the section "Declarations of Conformity".
The adjacent symbol indicates that any electrical and electronic products installed
and sold in countries of the European Union to which the WEEE2 Directive 2012/19/
EU applies should be disposed of separately from the municipal waste stream in appropriate collection systems.
Information concerning the proper disposal of your Unify product in the business-tobusiness market segment is available from your local sales representative in Unify or
partner sales.
Care and cleaning instructions
• Never spray the phone with liquids as the penetrating fluids can lead to malfunctions or may
damage the device.
• Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage.
• Clean the phone with a soft and slightly damp cloth.
Online documentation
This document along with additional information is available online at: http://www.unify.com/
Support.
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at: http://wiki.unify.com/
.
Software update
During a software update, the phone must not be disconnected from the power supply unit and/or
the LAN. An update action is indicated by messages on the display and/or by flashing LEDs.
4 Important information
Location of the telephone
• The telephone may only be operated using the LAN cabling internally in the building. The device
should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for 100 Mb/s or
Cat-6 for 1000 Mb/s. Make sure in the building installation that this cable shielding is earthed.
• The telephone is designed for operation in a protected environment within a temperature range
of 5 °C to 40 °C.
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the casing.
• Do not install the telephone in bathrooms or shower rooms.
Product-oriented environmental protection
Unify is committed in terms of its product strategy to bringing environmentally friendly products to
market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
ENERGY STAR is a U.S. Environmental Protection Agency voluntary program
that helps businesses and individuals save money and protect our climate through superior energy efficiency.
Products that earn the ENERGY STAR prevent greenhouse gas emissions by
meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.
Unify is an ENERGY STAR partner participating in the ENERGY STAR program
for Enterprise Servers and Telephony.
The Unify product OpenScape DeskPhone CP200 has earned the ENERGY
STAR.
Learn more at energystar.gov
The OpenScape DeskPhone CP200 (SIP), OpenScape DeskPhone CP400 (SIP)
and OpenScape DeskPhone CP600 (SIP) telephones have been awarded with
the BLAUE ANGEL label in Germany.
The proprietor of this environmental label is the German Federal Ministry for the
Environment, Nature Protection and Reactor Safety.
VoIP Telephones with the BLUE ANGEL fulfill high standards in regard of energy
efficiency, environmental friendly use of materials and a sustainable repair and
recycling concept.
Further information in regard of the environmental compatibility of the products
can be found here
http://www.unify.com/de/about/green-enterprise.aspx
http://www.blauer-engel.de/en/products_brands/search_products/produkttyp.php?id=559
.
Special setting instructions for energy-efficient use of telephones can be found on
page 132.
Important information 5
License information
• More information about the EULA and Open Source licenses you can find on the Web interface,
section Licenses
page 137.
6 Contents
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
License information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Remote configuration for cloud service providers . . . . . . . . . . 13
From factory defaults to operational telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Starting up the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Canceling the Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting to know the OpenScape Desk Phone CP100 . . . . . . . 15
The user interface of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Displays on the status line for adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Additional notes on Call logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Display contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Settings that impact energy efficiency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Contents 7
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 33
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dialing with the selected dialing key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Redialing via the function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Calling back a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Changing the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Setting alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Phonebooks and Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Deleting all contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Repertory dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring a built-in forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Example 2: Activating/deactivating Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Resetting programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
8 Contents
Making calls in the team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Picking up a group call with the call pickup key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Picking up a group call immediately via the pop-up menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Picking up a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Ignoring a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Calling a subscriber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Deflecting a call to a DSS subscriber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Display notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
MultiLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Line/trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Making calls in an executive/secretary team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Logging on to another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Ending the mobility function on a telephone (log off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . 85
Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Room character . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Pattern melody. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Pattern sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Opening listening mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Display language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Time display format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Country-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setting the difference between daylight saving and standard time . . . . . . . . . . . . . . . . . . . . 94
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Contents 9
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Assigning a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 103
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . 105
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Beep on auto-answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Beep on auto-reconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Activating and deactivating the hold reminder tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Setting the hold reminder time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Activating/deactivating Hold and hang-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Allowing call joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Permitting call deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Allowing call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Connecting subscribers by hanging up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Allowing call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Settings for autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Allowing Busy when dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Allowing Transfer on ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Activating/deactivating immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Allowing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Allowing joining in a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Dialing an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Deleting all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call logging – activating/deactivating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Recording modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Individual settings that impact energy efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Importing contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Exporting contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
10 Contents
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Contact partner in case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Repair and recycling concept, extending performance capability
142
Recycling and disposal of equipment in the OpenScape Desk Phone family. . . . . . . . . . . . . 142
Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Special features for operation on an OpenScape 4000 . . . . . 155
Passively supported functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Unsupported functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
General information 11
General information
About this manual
This document contains general descriptions of the technical options, which may
not always be available in individual cases. The required features must therefore
be individually defined in the terms of the contract.
If a particular function on your phone is not available to you as described, this
may be due to one of the following reasons:
• The function is not configured for you and your telephone. Please contact your
system administrator.
• Your communication platform does not feature this function. Please contact
your Unify sales partner for information on how to upgrade.
Your telephone can be operated on an OpenScape 4000 telephone system. Individual telephone features may deviate on an OpenScape 4000 from those described.
This icon in a section heading indicates that the feature is not available on
an OpenScape 4000 telephone system.
Other special features in relation to operation on an OpenScape 4000 can
be found on
This User Guide is intended to help you familiarize yourself with the
OpenScape Desk Phone CP100 and all of its functions. It contains important information on the safe and proper operation of the
OpenScape Desk Phone CP100. These instructions should be strictly complied
with to avoid operating errors and ensure optimum use of your multifunctional
telephone in the network.
This User Guide should be read and followed by every person installing, operating or programming the OpenScape Desk Phone CP100.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering
yourself or other persons and to prevent damage to the unit.
This User Guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating the
OpenScape Desk Phone CP100.
page 155.
Icons used in the manual
Settings
Operations and settings that can be made both at the phone and over the web
interface are indicated by an icon and page reference.
V refers to an operation or setting performed directly on the phone
z refers to an operation or setting performed via the web interface
12 General information
Service
The service department of Unify Software and Solutions GmbH & Co. KG can
only help you if you experience problems or defects with the phone itself. Should
you have any questions regarding operation, your specialist retailer or network
administrator will gladly help you.
For queries regarding connection of the telephone, please contact your network
provider.
If you experience problems or defects with the phone, please dial the service
number for your country.
Intended use
The OpenScape Desk Phone CP100 phone is a desktop unit designed for voice
transmission and for connection to the LAN. It can also be used as a workstation
device. Any other use is regarded as unintended.
Telephone type
The identification details (exact product designation and serial number) of your
telephone can be found on the nameplate on the underside of the base unit.
Specific details concerning your communication platform can be obtained from
your administrator.
Please have this information ready when you contact our service department regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone (front
right) should be kept clear. The optimum distance is approx. 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the
display and avoid light reflections.
– Adjust the contrast as required
page 30.
13
Remote configuration for cloud service providers
From factory defaults to operational telephone
This section describes the remote configuration process, from the initial factory
defaults to the operational telephone. If your telephone is already operational,
please continue reading from Section "Getting to know the
OpenScape Desk Phone CP100 (
You can start up your new OpenScape Desk Phone CP100 yourself using a remote maintenance function. The prerequisites for this are:
• The administrator has provided you with a PIN for the initial start-up
• You have a LAN connection with access to the Internet
• You have a new OpenScape Desk Phone CP100 that you want to start up using the remote maintenance function
page 15)".
©
©
Enter PIN...
123456789
Starting up the telephone
Connect the telephone to the LAN. If the power is not supplied by the LAN cable,
connect a power supply if appropriate (the power supply is not needed with
PoE). The telephone should now boot.
The telephone recognizes based on the stated conditions that a remote configuration is to be performed and starts this process.
Entering the Deployment PIN
The first time you start up the telephone, it will automatically check the remote
configuration requirements. If the requirements are fulfilled,
Q
j Enter the PIN you received from your Fachpersonal. Only numeric characters
Q
Z
you will be prompted to enter the Deployment PIN (cloud PIN).
are accepted.
Confirm with the key shown.
14
Asking redirect server...
Configuring phone...
Deployment done
Starting the remote configuration
Once you have entered a valid PIN, the remote configuration of your telephone
starts automatically. You are shown the following messages on the display:
The configuration is concluded and the telephone is operational with the required settings. You can now make calls.
New operating system software may be downloaded and installed during the remote configuration. If this happens, reboot the telephone following the configuration.
Canceling the Remote configuration
You can stop the process in order to continue the configuration manually before
entering the PIN or after entering an invalid PIN.
1. The remote configuration is concluded once you enter a valid PIN. The pro-
cess can no longer be canceled at this stage.
2. If an error still occurs even though a correct PIN has been entered, you can
repeat the remote configuration by simply restarting the telephone.
3. You can likewise repeat the process following a cancellation by restarting the
telephone, assuming you have not already started the manual configuration.
Cancel
"
Abort deployment
Confirmed
"
Deployment aborted
Q
Q
Z
Z
Press the key shown.
The following message is displayed:
Press the key shown to confirm that the process is to be canceled.
The following message is displayed:
The telephone is set to the factory defaults at this time and has to be configured
manually by you or your administrator or the remote configuration repeated by
restarting the telephone.
15
1
7
6
5
4
3
Director FwdMenu Redial
13:53
4988700731631
Wed 02.03.18
2
Getting to know the OpenScape Desk Phone CP100
The following sections describe the most frequently used controls and displays.
The user interface of your telephone
16
1 You can make and receive calls as normal using the handset.
2The display permits intuitive operation of the phone, it is realized as a three line display.
The function keys (cannot be reprogrammed) allow you to call up the following frequent-
ly used functions during a call:
Â: Provides access to the call log with lists of missed calls, dialed calls, received calls
and forwarded calls and allows voicemails to be managed.
@: Provides access to the user menu for locally controlling the phone settings.
3
:: Activates/deactivates the speakerphone function.
": Increases/decreases the speaker volume page 22.
;: Activates/deactivates the microphone. This function is useful to prevent the other
party from listening in under certain circumstances, for example when consulting with
someone else in the room or in case of annoying background noise.
4
5The dialpad can be used to enter phone numbers and write text.
6
7 Incoming calls, voice mails and others are visually signaled via the LED notification.
You can use the navigation keys to navigate conveniently through the various phone
functions, applications and configuration menus.
You can customize your telephone by assigning phone numbers and functions to the
programmable keys.
Preset default values:
•Directory
• Built-in forwarding
• Repeat dialing
17
Navigation keys
This control allows you to move between input fields and navigate in lists and menus. You use the
Z button to confirm options and launch functions:
Key Functions when key is pressed
In lists and menus:
• One level back
^
μ
€
Z
Entry selected:
• Cancel action
In input fields:
• Delete character to the left of the cursor
In lists and menus:
• Scroll up
Press and hold: Skip to the start of the list/menu
In lists and menus:
• Scroll down
Press and hold: Skip to the end of the list/menu
Entry selected:
• Perform action
• Confirm your selection
18
Programmable function keys
Your OpenScape Desk Phone CP100 has three fixed function keys (with LED), which you can reprogram with different functions or phone numbers at any time.
The icons represent the following functions:
•Directory
• Built-in forwarding
• Repeat dialing
Depending on how they are programmed, you can use the keys as follows:
• Function keys
• Selected dialing keys
A function can be programed for each key as well as a phone number at the second level.
The status of a function is shown by the display notification for the corresponding function key.
page 56
page 57
Line and direct station selection (DSS) keys can only be programmed by the administrator
via the program/service menu.
You will find information on the labeling of the function keys on page 142
Meaning of LED notifications
LED Meaning
Off – The line is in idle mode.
Red quick
pulsing
1
Red slow
pulsing
Red solid
1 In this manual, flashing keys are identified by this icon, regardless of the flashing in-
terval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.
Some of the programmable keys on multi-line phones can be set up as trunk or line keys
page 67.
– Incoming call on the line.
– The line is on "Hold".
– New voicemail.
– The line is busy.
– New missed call.
19
Dialpad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number.
To delete digits press
In situations where text input is possible, for example when entering the user password, you can
also use the dial keys to enter text in addition to the digits and special characters mentioned. To
do this, press the numerical keys repeatedly.
^.
Example: To enter the letter "h", press the number
text, all characters available for the key pressed and the character selected are briefly displayed.
4 key on the keypad twice. When entering
Character overview (depends on the current language setting)
Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x
1
1
2
3
4
5
6
7
8
9
0
3
*
#
1 Special characters (not in 123 mode)
2 Space
3 Extended character
4 Toggle between uppercase and lowercase and number entry
2
1
abc2ä
def 3
gh i4
jkl5
mn o6 ö
pqr s7ß
tuv8ü
wx y z 9
0+
.*1#,? !’“+ - ( ) @ / : _
4
;=$\&[ ] { } %
20
Multi-function keys
Key Function during text input Function when held down
*
#
1
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated
with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN
= 0700 - 687837).
Type special characters
Switch between uppercase
and lowercase text and number entry
Type special characters (not in
123 mode).
• 2 seconds: Ringer off
• 3 seconds: Beep rather than ringtone
Activate the telephone lock
Call answering machine
page 83
Text editor
Additional options are available in the text editor. This is used when programming a forwarding
destination, for example. In this way, you can, for example, move the cursor freely and copy or
insert text.
You can select further editor functions via the Navigator keys and confirm each one using
• OK: Applies changes and closes the editor
• Delete: Deletes characters from right to left
• Cancel: Discards changes and exits the editor
• Mode (# can also be used here to switch):
– 123: Digits only
– ABC: Uppercase letters only
– Abc: First letter in uppercase, subsequent letters in lowercase
– abc: Lowercase letters only
• Move cursor left: Moves the cursor to the left
• Move cursor right: Moves the cursor to the right
• Copy: Copies the entire content to the clipboard
• Paste: Inserts the entire content from the clipboard at the cursor position
Z:
21
Status icon
Time
Date
Open the idle menu
Own phone number
01:53
90312292133
Mon 03.05.2018
Director FwdMenu Redial
Display
Your OpenScape Desk Phone CP100 comes with a black-and-white display. Adjust the contrast
to suit your needs (
Idle mode
If there are no calls taking place or settings being made, your OpenScape Desk Phone CP100 is
in idle mode.
Press the  button to go back, for example, to the idle display from a call list ( page 24).
The idle display can be accessed again from the Program/Service menu (
the
@ key. You can also configure a "Show phone display" key for both of these instances
(see
page 56) in order to access the idle mode screen again.
Example:
page 30).
page 26) with
Idle menu
The idle menu opens when you press € or Z Navigator keys page 17 in idle mode. You
can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Redial x?
• Ringer off?
• Do not disturb on?
• Cancel callbacks?
•Pickup?
22
Icons in the idle display
In the first line, the time, weekday and date are displayed in addition to icons for different situations
and options:
Icon Meaning
The ringer is deactivated.
The ringer is set to a beep.
The phone lock is activated.
The "Do not disturb" function is activated.
A mobile user is logged on to the telephone.
Your attention will be drawn to events in the second line:
Icon Meaning
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
B
An advisory icon in front of own phone number (replaced, for example, by call forwarding or Mobility icon).
Displays on the status line for adjusting the volume
When you adjust the ringer, handset and speaker volume using the " key, you will see the
following displays in the status line:
Display Meaning
Ringer volume in 10 levels
Ringer volume in 10 levels when the ringer is switched off
Handset or speaker volume in 10 levels
23
02
First menu entry
(selected on callup)
Consultation?
Hold?
Disconnect?
Directed pickup?
Blind transfer call?
Other menu options
(hidden)
Start conference?
Context-dependent displays
Depending on the situation at hand, the display on your OpenScape Desk Phone CP100 displays
different content, to which you can respond intuitively.
Information on current events
The following icons appear centered on the display when your phone is idle and draw your attention to current properties or events.
Example: You missed two calls in your absence.
You have two new voice messages that you can open by pressing the
Icons for events
Icon Meaning
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
B
A status icon in front of your own phone number (replaced, for example, by call forwarding or Mobility icon).
È key page 25.
Context menus
If an arrow appears beside an entry in the second line, a context menu is available whose options
you can select using the
able is situation-specific.
Navigator keys μ or € ( page 17). The range of functions avail-
Press the È button to go back, for example, to the telephony interface from a call list
(
page 24). The telephony interface can be accessed again from the Program/Service
menu (
for both of these instances (see
screen again.
page 26) with the @ key. However, you can set up a "Show phone display" key
page 56) in order to access the telephony interface
Idle display context menu
You receive the following functions (if activated) by pressing the Z or € keys. The current
function is displayed in the second display line. The other functions are hidden and can be selected using the Navigator keys
€ or μ.
24
First entry (selected when you call up
the menu, if you have already dialed
a phone number)
Other menu options (hidden)
Redial x 1234
Ringer off
Mobile logon
Cancel callbacks
Directed pickup
Do not disturb off
012345|
Redial x
Retrieve held call
Dial
Other possible menu options (hidden)
Second display line
(current option)
First display line
{
}
Functions during a call
In many operating situations you are offered appropriate functions or advisories in the second line
of the display. Other available functions remain hidden and can be selected using the Navigator
keys
€ or μ.
Example: You set up a consultation call. The second line displays the first of three dependent functions. Search for the appropriate function and confirm this with
Z.
The menu with the functions closes automatically after you have executed an action. To delete
info-only messages, press the
^ key.
Icons during a call
Icon Meaning
The call is active.
High-quality voice connection (G.722).
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
The voice connection is secure.
The voice connection is not secure.
Voicemail
If configured (contact the relevant administrator), this provides you with access to your mailbox
system e.g. HiPath Xpressions.
If your system is appropriately configured, activating this function opens the menu for voicemail
page 54.
25
Call logging
The following call lists are stored under Call logging and can be accessed via the preset "Conversations" function key (
• Missed (x): Missed calls
• Dialled (x): Dialed calls (with or without connection)
• Received (x): Answered calls
• Forwarded (x): Forwarded calls
The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not
saved and displayed if Call logging is disabled
Call logging function must be activated in order to display call lists page 121. Call logging
must also be activated for the customary last number redial function. If Call logging is not
activated, the message "Key function unavailable" is shown when you press the function
key.
Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the list is
overwritten. Multiple calls from the same number are only listed once.
The following data is saved, for example, for missed calls:
• Phone number/name depending on available data.
• Number of call attempts.
• The time of the last call attempt for each listed caller, in relation to the current day, otherwise the
date of the last call attempt.
page 18):
page 121.
The administrator may have made special settings for missed calls. To indicate new missed calls,
• the LED flashes
• you also receive a message on the display
Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID
is not transferred, the call is saved as "Unknown".
You can delete all the entries in the respective call list
can dial it immediately by confirming
page 120.
page 120. After selecting an entry, you
Additional notes on Call logging
• Missed calls are not signaled if Call logging is disabled page 121.
• If missed calls for this connection were answered by other subscribers, these calls are not listed
in the Missed (x) list or are marked with a checkmark in accordance with the Call logging setting
page 122.
• Forwarded calls of all types are logged under "Forwarded (x)" and not as "Missed (x)". This is
regardless of how the parameter for missed calls is defined.
26
Settings
Press the @ key to open the Settings menu.
• User
•Admin
User
Setting options are provided here that allow you to adapt the telephone to your individual requirements.
Admin
Once the admin password has been entered, this menu is available to the relevant administrator.
You can use the Navigator keys to navigate through the menus as described on
page 17.
Directory
Press the function key _ under Directory to open the phonebooks. This menu contains the fol-
lowing entries:
Personal
You can create your own local phonebook under Personal containing up to 100 entries
The data for a subscriber includes the last name, first name and phone number.
Corporate directory
If you have the option of using a corporate directory, you can use the phonebook function key and
the
^ key to find subscribers page 51. As a prerequisite for this, your administrator must have
set up the appropriate access. You can configure a separate function key for opening the corporate
directory.
page 49.
27
User settings
In the User menu (see page 144), settings options are provided that allow you to adapt the telephone to your individual requirements.
Select a menu using the Navigator keys:
• "Date and time"
•"Audio"
• "Configuration" e.g.
• "Phone"
• "Locality"
•"Security"
• "Network information"
• "Diagnostic information"
•"Reset"
If you are in one of these menus or submenus, depending on the situation, you have the following
options to leave the menus:
• Save & exit (If you have made a setting and want to keep it)
• Exit (no save) (If you have made a setting that you do not want to use after all or if you do not
want to set any of the options)
• Back (If you want to leave the main menu or submenu)
• Press and hold the
• You exit the menu by pressing the
page 85
page 30
page 98
page 96
page 79 or page 112
page 90
page 80 or page 83
page 97
page 130
€ key to access the option to leave the current menu level.
@ key and return to idle mode page 21.
Interrupting editing in the menu
You can interrupt editing in the menu, for example to call someone or to answer a call. Pressing
the
@ key takes you back to the point in the menu from which you exited.
This is only possible for a limited period, however, which is defined by the administrator using the
inactivity timeout setting. If the configured time expires, you need to re-enter your password when
opening the menu and manually go to the required point in the menu.
Interrupting editing:
• By pressing the
mode
page 21.
• If you receive a call during editing and answer it, you automatically change to the call view (see
also
page 24).
To go back to editing mode in the menu, press the
@ key, you interrupt editing, leave the menu and return to idle
@ key again.
28
Network information
Information about the IP address or name that was assigned to the phone in the network and
therefore the HTML address of the web interface.
V View information on the phone page 97.
Contact your administrator for further information on the network information values listed
here.
Diagnostic information
V Provides information on all of the important settings of the telephone. Can provide valuable help
in support situations
page 130.
Reset phone
V Personal settings made via the telephone menu or the web interface can be reset to factory set-
tings
page 98.
Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote
maintenance.
Control function
Your administrator has the option to activate and deactivate features of the phone via remote
maintenance. During maintenance, the handset, microphone, loudspeaker are deactivated. You
are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone, for example, your administrator can install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.
If your administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.
Activating a diagnostic call
In the event of connection problems with a specific destination, the administrator may ask you to
enter an activation code before the number of the subscriber, which can be used to initiate tracing
of the call data on the phone. The activation code, which must be provided to you by the administrator and which comprises a leading asterisk, followed by three digits and the hash sign as the
terminating character, must be entered before the actual phone number. At the end of the call, the
call-related data is sent for further analysis to the DLS server, which then passes it to the "OpenScape Voice Trace Manager".
29
Handset
PC
Network switch
Country-specific cable
Power supply unit
(if necessary)
OpenScape Desk Phone CP100
Network switch PC
Ports on the underside of the phone
Using network ports more efficiently
The OpenScape Desk Phone CP100 has a built-in Ethernet switch. This means that you can also
connect a PC with a LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.
Using this connection option saves one network port for each switch used and allows shorter network cables to be used when arranged correctly.
30
User
Phone?
Display ? f
Contrast: = f
Save & exit l
User
Audio
Volumes?
Telephone settings
Display contrast
The display has multiple contrast levels that you can set according to your light
conditions.
z You can also configure this setting via the (LED notification) WEB interface
page 136.
@ Press the key shown.
Select and confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
μ or € Set and confirm the contrast.
Select and confirm the option shown.
Volumes
Use this selection to set the following volumes in 10 levels:
• Loudspeaker
• Ringer
• Handset
• Handsfree
• Rollover
• Group pickup beep
Example: Handset
@ Press the key shown.
Select and confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
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