Unify OpenScape CP200, OpenScape CP205 User Manual
OpenScape Desk Phone CP200/CP205
OpenScape Business
User Guide HFA
A31003-C1000-U109-2-7619
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify Software and Solutions GmbH & Co. KG 06/2017
Mies-van-der-Rohe-Str. 6, 80807 Munich/Germany
All rights reserved.
Reference No.: A31003-C1000-U109-2-761 9
The information provided in this document contains merely general descriptions or
characteristics of perfo rmance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective cha racteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and
Solutions GmbH & Co. KG. All other company, brand, product and service names are
trademarks or registered trademarks of their respective holder s.
unify.com
Important information 3
7
7
7
Important information
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Reference No.: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or
• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af
standard.
Never open the telephone or a key module. Should you encounter any problems,
consult your administrator.
Use only original accessories. The use of other accessories may be hazardous
and will render the warranty, extended manufacturer's liability and the CE marking invalid.
Trademarks
The compliance of the equipment according to EU directives is confirmed by the CE
mark. This Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage
of substances or affect the declaration of substances used in products can be found
in the Unify Expert WIKI at
http://wiki.unify.com under the section “Declarations of Conformity”.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government
or the local authorities.
The correct disposal and separate collection of your old appliance will help prevent
potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product or
your sales representative.
The statements quoted above are only fully valid for equipment that is installed and
sold in the countries of the European Union and is covered by the European Directive
2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
4 Important information
Product support on the Internet
Information and support for our products can be found on the Internet at:
http://www.unify.com/
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/
.
.
Product-oriented environmental protection
Unify is committed in terms of its product strategy to bringing environmentally friendly products to
market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products
ENERGY STAR is a U.S. Environmental Protection Agency voluntary program
that helps businesses and individuals save money and protect our climate through superior energy efficiency.
Products that earn the ENERGY STAR prevent greenhouse gas emissions by
meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.
Unify is an ENERGY STAR partner participating in the ENERGY STAR program
for Enterprise Servers and Telephony.
The Unify product OpenScape DeskPhone CP200 has earned the ENERGY
STAR.
Learn more at
energystar.gov.
Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Selecting and confirming the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting to know the OpenScape Desk Phone CP200/CP205 . 12
The user interface of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Einstellungen and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
6 Contents
Telephone:settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the ringer tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call waiting tone on/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Door opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configuring a speed-dial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Activating/deactivating the night answer service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Programming the function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Configuring function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Programming a procedure key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Accepting a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Accepting a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Picking up a specific call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accepting calls from the entrance telephone and opening the door . . . . . . . . . . . . . . . . . . . 32
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
En-bloc sending/correcting phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dialing with selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Calling a subscriber from the internal system phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Leaving an absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Deleting absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Assigning a phone number (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using call forwarding no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Contents 7
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Open listening in the room during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Saving a phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Calling a second party (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Conducting a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Activating tone dialing/DTMF suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Making calls in the team/executive/secretary configuration. . . 53
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Accepting calls with the line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Placing a call on hold on a line key and retrieving the held call. . . . . . . . . . . . . . . . . . . . . . . 55
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
MULAP privacy release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Direct destination selection keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Picking up a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Group call/hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Picking up a call for another member of your team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Turning silent ringing on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Turning do not disturb on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
8 Contents
Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Displaying call charges for another telephone (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . 70
Dialing with call charge assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Saving a timed reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Logging on to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Logging off from the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Resetting services and functions
(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using system functions from outside
DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Controlling connected computers/programs/telephone data service . . . . . . . . . . . . . . . . . . . . . 78
Paging persons (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Special networking functions . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Leaving hunt group/group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Testing the phone's functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Overview of functions and codes (alphabetical) . . . . . . . . . . . 90
General information 9
ñ
General information
About this manual
This User Guide is intended to help you familiarize yourself with the
OpenScape Desk Phone and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone. These instructions should be strictly complied with to avoid operating errors and ensure
optimum use of your telephone.
This document contains general descriptions of the technical options, which may
not always be available in individual cases. If a particular function on your phone
is not available to you as described, then it cannot be configured for you and
your phone – please contact your Administrator.
Icons used in the manual
Tips
Indicates important additional information in relation to handling.
Indicates required intervention by the Administrator.
10 General information
Display contrast?
Display contrast?
~ ~ ~ ~
Displays for describing operation
The keys required for an action, such as € μ and the associated display
text are illustrated in the column highlighted on the left. The action is described
in the main column on the right.
The operating steps are not always illustrated in full in order to improve the legibility of the user guide.
The “Display contrast” option is selected in the example below and then
changed.
Selecting and confirming the required option
Required operating steps with display text
" Press keys on the left or right side.
€ μ Select an option in the menu or in lists using the navigation keys.
The required option is selected.
Z Confirm selected option.
Condensed illustration in the user guide
" Press keys on the left or right side.
Select and confirm the option shown (e.g. display contrast).
Setting the required option
Required operating steps with display text
The current value of the option will be displayed following confirmation with more
or fewer graduation marks.
" Pres keys on the left-hand side to reduce the value of the setting.
" Pres keys on the right-hand side to increase the value of the setting.
Condensed illustration in the user guide
" Keep pressing the keys until the desired result is set.
General information 11
Intended use
The OpenScape Desk Phone phone is a desktop or wall-mounted unit designed
for voice transmission and for connection to a LAN. Any other use is regarded
as unintended.
Telephone type
The identification details (exact product designation and serial number) of your
telephone can be found on the underside of the base unit.
Specific details concerning your communication platform can be obtained from
your Administrator.
Please have this information ready when you contact our service department regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the microphone
(front right) should be kept clear. The optimum speakerphone distance is 50
cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the
display and avoid light reflexes.
– Adjust the contrast as required
page 20.
12 Getting to know the OpenScape Desk Phone CP200/CP205
1
3
2
7
6
7
5
4
7
Getting to know the OpenScape Desk Phone CP200/CP205
The following sections describe the most frequently used controls and displays.
The user interface of the phone
Getting to know the OpenScape Desk Phone CP200/CP205 13
1 You can make and receive calls as normal using the handset.
2The display permits intuitive operation of the phone (two-lines).
3
4
Incoming calls and new voicemails are visually signaled via the Notification LED.
You can customize your telephone by assigning phone numbers and functions to the
programmable keys.
Preset default values:
• Caller list
• Phonebook
• Diversion type:
•Redial
5
6
The dialpad can be used to enter phone numbers and write text.
You can use the navigation keys to navigate conveniently through the various phone
functions, applications and configuration menus.
Use the function keys to launch the following functions:
Ä: the hold key places an active call on hold or resumes the call.
Ã: the transfer key transfers a call to another user.
Á: the conference key opens a conference.
Â: the mailbox key retrieves text messages and voicemail.
7
@: the service key opens the Program/Service menu.
:: the speaker key activates/deactivates speakerphone mode.
.: the headset key is used to accept/end calls via the headset.
": the WIP key adjusts the volume, brightness or contrast.
;: the mute key switches the microphone on/off. This function is useful to prevent the
other party from listening in under certain circumstances, for example when consulting
with someone else in the room or in case of annoying background noise.
14 Getting to know the OpenScape Desk Phone CP200/CP205
f
Time
Date
Open the icon for the idle menu
Own phone number
10:59 Wed 08 01.14
Display
Your OpenScape Desk Phone CP200/CP205 comes with a black-and-white LCD display. Adjust
the contrast to suit your needs (
Idle mode
If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200/
CP205 is in idle mode.
Example:
page 20).
Idle menu
The idle menu opens when you press the Navigationstasten € or μ page 16 key in idle
mode. You can call up various functions here. The idle menu includes selected functions from the
Program/Service menu
The idle menu may contain the following entries:
• Caller list?
• Forwarding on?
• Lock telephone?
• DND on?
1
• Absence text on?
• Silent ringing on?
• Send Message?
• View sent message?
• View callbacks?
• Phonebook?
• HF answerback on?
• Suppress call ID?
• Waiting tone off?
• DISA internal?
page 18.
2
3
1. Must be activated by the Administrator.
2. Only appears when there are messages that the recipient has not yet viewed.
3. Only appears if callback requests are saved.
Getting to know the OpenScape Desk Phone CP200/CP205 15
Programmable function keys
Your OpenScape Desk Phone CP200/CP205 has four fixed function keys (with LED), which you
can reprogram with different functions or phone numbers at any time.
The icons represent the following functions:
• Caller list
• Phonebook
• Diversion type:
•Redial
Depending on how they are programmed, you can use the keys as follows:
• Function keys
• Selected dialing keys
A function can be programed for each key as well as a phone number at the second level.
page 25
page 29
The status of a function is shown by the LED display for the corresponding function key.
You will find information on the labeling of the function keys on page 85
Meaning of LED displays on function keys
LED Meaning of function key
Off The function is deactivated.
_
Flashing
£
Lights up green/
¤
red
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval rep-
resents different statuses, which are described in detail in the corresponding sections of the manual.
1
Indicates the function status.
The function is activated.
16 Getting to know the OpenScape Desk Phone CP200/CP205
Dialpad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number.
Press
^ to delete digits (only if en-bloc dialing is enabled).
In situations where text input is possible, for example when entering the user password, you can
also use the dial keys to enter text in addition to the digits and special characters mentioned. To
do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number
4 key on the keypad twice.
Navigation keys
This control allows you to move between input fields, navigate in lists and menus or open the idle
menu. You use the
Key Functions when key is pressed
^
μ
€
Z
Exit idle menu and cancel action
Open the idle menu page 14 or browse back in the menu from the end
Open the idle menu page 14 or browse forward in the menu from the start
Perform action
Z button to confirm options and launch functions:
Getting to know the OpenScape Desk Phone CP200/CP205 17
Display message
Caller ID
Function menu
Display text? f
Msg. from: <x> Coco, Chanel
Mailbox
Depending on your communication platform and its configuration (consult your Administrator), you
can use the
Messages
You can send short text messages to individual internal stations or groups. In idle mode
(
page 14) the following signals alert you to the presence of new messages:
•
 The key LED lights up.
• A message such as "Messages received” is displayed.
 key to access messages from services in addition to messages received.
Press the
Example:
 key.
For a description of how to edit the entries page 41.
Voicemail
Press the  key.
If your system is appropriately configured, you can call the voice mailbox directly and immediately
play back the messages saved.
If your telephone is connected to a voicemail system (such as Smart Voicemail), the
light up in addition to the Notification LED to alert you to any messages that have arrived.
An appropriate message also appears on the display.
 key will
18 Getting to know the OpenScape Desk Phone CP200/CP205
Next f
PETER 10168 3x
Action
Name and/or phone number
Key icon
Frequency
Menu title
Further entries are available
Service
*7=Use speed dialing? f
*80=Speaker call? f
#56=Retrieve call? f
*59=Pickup - directed? f
More featuresm
Call list
If you are unable to accept an external or internal call, the call attempt is stored in the caller list.
Answered calls can also be saved (contact your Administrator).
Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.
The oldest entry not yet deleted in the list is displayed first. Multiple calls from the same caller do
not automatically generate new entries in the caller list. Instead, only the most recent time stamp
for this caller is updated and its number incremented.
The caller list is automatically displayed
Callers with suppressed numbers cannot be saved in the call list.
Information is displayed regarding the caller and the time at which the call was placed.
Example:
For a description of how to edit the call lists page 37.
page 37 in the idle menu page 14.
Einstellungen and functions
Press the @ menu key. You can use the Program/Service menu to access your communication
system's extensive functions.
Example:
The menu structure consists of two levels. The first line in this structure shows the menu currently
selected while the remaining lines show the options for this menu. The arrow next to an entry indicates the availability of additional options for this entry.
You can also access desired settings or functions in the Program/Service menu by entering
the relevant code, for example *80 or *7
page 90.
Getting to know the OpenScape Desk Phone CP200/CP205 19
Service interface
Headset
Handset
PC
Network switch
Country-specific cable
Power supply unit
(if necessary)
OpenScape Desk Phone CP200/CP205
Network switch PC
Ports on the underside of the phone
Using network ports more efficiently
The OpenScape Desk Phone CP200/CP205 has a built-in Ethernet switch. This means that you
can also connect a PC with a LAN port to the LAN directly via the phone. The option for connecting
the telephone and PC must first be activated on the telephone by your Administrator.
Using this connection option saves one network port for each switch used and allows shorter network cables to be used when arranged correctly.
20 Telephone:settings
Display contrast?
More features? f
*48= Select language?
15=Spanish?
Ringer volume?
Telephone:settings
Display
Adapt the display of your OpenScape Desk Phone CP200/CP205 to suit your
personal requirements.
Setting contrast
The display has eight contrast levels that you can set according to your light conditions.
" Press the key in idle mode page 14.
Select and confirm the option shown.
" Change the display contrast. Press the key repeatedly until the desired level is
obtained.
Z Save.
Setting the display language
@ Open the menu page 18.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the language you wish to use (e.g."Spanish").
Audio
Optimize the audio settings on your OpenScape Desk Phone CP200/CP205 for
your work environment and according to your personal requirements.
Adjusting the volume during a call
You are conducting a call.
" Raise or lower the volume. Keep pressing the key until the desired volume is set.
Z Save
1
.
" Press the key in idle mode page 14.
Select and confirm the option shown.
1. If you do not save, the original value is reset for the next call.
Telephone:settings 21
Ringer tone?
Attention Ring Volume
Speakerphone mode?
Adjusting the ringer tone
" Press the key in idle mode page 14.
Select and confirm the option shown.
" Keep pressing the keys until the desired tone is set.
Z Save
1
.
Adjusting the attention ring volume
You receive an attention ring, for example, when a second call is imminent
page 48.
" Press the key in idle mode page 14.
Select and confirm the option shown.
" Keep pressing the key until the desired volume is set.
Z Save
1
.
Adjusting the speakerphone to the room acoustics
To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment.
" Press the key in idle mode page 14.
Select and confirm the option shown.
" Keep pressing these keys until the setting you want appears on the screen.
Z Save
1
.
22 Telephone:settings
#490=Call wait.term.off?
*490=Call wait.term.on?
Waiting tone on?
Waiting tone off?
*89=Door opener on?
3=change password?
1=enable with ring?
2=enable w/o ring?
Call settings
Preventing and allowing call waiting (automatic camp-on)
If this function has been configured (ask your Administrator), you can prevent or
allow a second call
an ongoing call.
@ Open the menu page 18.
Select and confirm the option shown.
or
Select and confirm the option shown.
Call waiting tone on/off
You can suppress the advisory tone (approx. every six seconds) for second
calls. A single special dial tone then alerts you to the waiting call.
page 48 from being signaled by automatic camp-on during
Activating
€ Open the idle menu page 14.
Select and confirm the option shown.
Deactivating
€ Open the idle menu page 14.
Select and confirm the option shown.
Door opener
Activating the door opener
@ Open the menu page 18.
Select and confirm the option shown.
j Dial the entrance phone number.
j Enter the five-digit code. Default code = "00000".
or
Select the displayed function and press "OK" to change the code.
Select and confirm the option shown.
or
You can also open the door without a doorbell ring.
Telephone:settings 23
#89=Door opener off?
*92=Change Speed Dial?
Change entry?
Save entry?
Previous?
Next entry?
Change entry?
Delete?
End?
Deactivating the door opener
@ Open the menu page 18.
Select and confirm the option shown.
Configuring a speed-dial key
You can program the keys 0 to 9 with ten frequently used phone num-
bers. How to use the speed-dial keys is described on
@ Open the menu page 18.
Select and confirm the option shown.
* Press the key shown.
0 to 9 Press the required speed-dial key. If the key is already in use, the programmed
phone number or name appears on the screen.
Confirm the option shown.
j First enter the external code and then the external phone number.
page 39.
Confirm the option shown.
or If you make a mistake:
Select and confirm the option shown. This deletes all numbers entered.
Confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
or
Select and confirm the option shown.
24 Telephone:settings
Night answer on?
*=default?
Save entry?
Night answer off?
ñ
Activating/deactivating the night answer service
When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the Administrator (=
standard night answer service) or by you (= temporary night answer service).
Activating
€ Open the idle menu page 14.
Select and confirm the option shown.
Confirm the option shown (= standard night answer service).
or
* Enter the code (= standard night answer service).
or
j
Confirm the option shown.
Enter the destination number (= temporary night answer service).
Deactivating
Select and confirm the option shown.
The Administrator can also configure an "automatic night answer service”
for your phone. The automatic night answer service activates at specific
times depending on how it is programmed.
You can deactivate the automatic night answer service or replace it with
a night answer service you configured (see above).
Telephone:settings 25
*91=Prog. feature key
Change feature
Camp on tone OFF
End
Program another key
Programming the function keys
You can program frequently used functions, phone numbers or procedures onto
the function keys on your OpenScape Desk Phone CP200/CP205.
Configuring function keys
A list of all available functions is displayed, see the overview page 26.
Example: Configuring the call waiting tone on/off key
@ Open the menu page 18.
Select and confirm the option shown.
_
Press one of the four keys you want to program with a function.
Confirm the option shown.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm to change this or a different key.
The LED displays
page 15 and page 26 indicate the status of the function.
26 Telephone:settings
ñ
Overview of functions
The available functions depend on your configuration. If a function is
missing, consult your Administrator.
Saved function LED display
Call forwarding, Forwarding - trunk, Forward Line Key, Night Service, Do
not disturb, Lock telephone, Absence text, Silent ringing, HF answerback
on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Recording, Door opener on/off, Ringing group
on, Shift Key, UCD (Available on/off, Wrap up), Night answer on/off, Privacy Release:
_
¤
_
¤
_
¤
£
_
Saved function is not activated.
Saved function is activated.
Set Callback:
You have no entry for callback.
You have an entry for callback.
Repdial key (internal), Direct station select:
Party not on a call.
Party is on a call or has activated DND.
Flashing quickly – I'm being called, please accept.
Flashing slowly – another party is being called and has not yet answered.
Call Key, General Call Key, Trunk key, MULAP Key, Temporary MSN:
No call via the corresponding line.
¤
£
Active call via the corresponding line.
Flashing quickly – call on the corresponding line, call pickup is possible by
pressing the key.
Flashing slowly – a call is placed on hold on the relevant line.
Telephone:settings 27
Trunk group key:
_
¤
_
¤
£
_
¤
_
At least one line is free.
All lines in this trunk group are busy.
View call charges:
No chargeable calls have been set up since the last check.
Chargeable calls have been set up since the last check.
Call forwarding, Forward Line Key:
Flashing slowly – your line is a call forwarding destination.
Fax details:
No fax received or no message on the answering machine.
Fax received or message on the answering machine.
View number of calls:
No waiting callers.
£
_
¤
£
Flashing quickly – callers waiting (certain number is exceeded).
Flashing quickly – callers waiting (certain number is reached).
Data I/O Service:
No connection to an application.
Active connection to an application.
Flashing slowly – connection to an application is temporarily interrupted.
The following functions programmed on keys do not have a LED function:
Repdial key (external), Procedure key, Trace call, Speed dial, Clear Display,
Telephone Lock, Send Message, Phonebook (1=internal, 2=LDAP, Call waiting,
Toggle/Connect, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Intrude, Park a call, Pickup - directed, Pickup group, Account code, Show call charges, Page, Answer page, Timed reminder,
Open door, DTMF dialing, Recall-key, Room monitor, Hold key, Enquiry internal,
Enquiry, Associated dial, Associated serv., Tel. data service, Mobile Login, Discreet Call.
28 Telephone:settings
*91=Prog. feature key
Change feature
Procedure key g
Save entry
Previous
End
Program another key
Programming a procedure key
Phone numbers and functions that require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The Administrator must have granted the appropriate authorization.
For example the function “Associated serv.”
quired input (phone number of the phone for which the call is to be made +
phone number to be dialed) can be saved on a key.
Phone numbers that require further input can also be saved.
Please see also the information on
@ Open the menu page 18.
Select and confirm the option shown.
_
Press one of the four keys you want to program with a procedure.
Confirm the option shown.
Select and confirm the option shown.
j Enter procedure. Example: *67 231 123456
*67 Code for Dial for
231 Number of the phone for which the call should be made.
12345 The phone number to be dialed.
page 76 together with the re-
page 15.
Confirm the option shown.
or If you make a mistake:
Select and confirm the option shown. This deletes all numbers entered.
Confirm the option shown.
or
Select and confirm the option shown.
Select the saved procedure by pressing the key.
Procedures with activatable/deactivatable functions are activated by
pressing the button and deactivated by pressing it again.
You can also press the procedure key during a call to automatically send
the saved digits as DTMF signals
saving procedures, see
page 84.
page 52. For display messages when
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