Unify OpenScape CP200, OpenScape 4000, OpenScape CP205 User Manual

OpenScape Desk Phone CP200/CP205 OpenScape 4000

User Guide HFA

A31003-C1000-U112-2-7619

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Reference No.: A31003-C1000-U112-2-761 9

The information provided in this document contains merely general descriptions or characteristics of perfo rmance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective cha racteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holder s.

unify.com

Important information 3

Important information

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit.

• over a LAN with PoE (Power over Ethernet), which complies with the IEEE

802.3af standard.

Never open the telephone. Should you encounter any problems, consult your administrator.

Use only original accessories. The use of other accessories is hazardous and will render the warranty, extended manufacturer's liability and the CE and other markings invalid.

Trademarks

The device conforms to the EU Directive as attested by the CE marking. The CE Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances in products or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http://wiki.unify.com in the section "Declarations of Conformity".

http://wiki.unify.com/

The adjacent symbol indicates that any electrical and electronic products installed and sold in countries of the European Union to which the WEEE2 Directive 2012/19/ EU applies should be disposed of separately from the municipal waste stream in ap propriate collection systems.

Information concerning the proper disposal of your Unify product in the business-tobusiness market segment is available from your local sales representative in Unify or partner sales.

Software update

During a software update, the phone must not be disconnected from the power supply unit and/or the LAN. An update action is indicated by messages on the display and/or by flashing LEDs.

Care and cleaning instructions

• Never spray the phone with liquids as the penetrating fluids can lead to malfunctions or may damage the device.

• Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage.

• Clean the phone with a soft and slightly damp cloth.

Online documentation

This document along with additional information is available online at: http://www.unify.com/  Support.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.unify.com/

4 Important information

Location of the telephone

• The telephone may only be operated using the LAN cabling internally in the building. The device should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for 100 Mb/s or Cat-6 for 1000 Mb/s. Make sure in the building installation that this cable shielding is earthed.

• The telephone is designed for operation in a protected environment within a temperature range of 5 °C to 40 °C.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the casing.

• Do not install the telephone in bathrooms or shower rooms.

Product-oriented environmental protection

Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.

ENERGY STAR is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency.

Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

Unify is an ENERGY STAR partner participating in the ENERGY STAR program for Enterprise Servers and Telephony.

The Unify product OpenScape DeskPhone CP200 has earned the ENERGY STAR.

Learn more at

energystar.gov.

Contents 5

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Selecting and confirming the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting to know the OpenScape Desk Phone CP200/CP205 . 13

The user interface of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Messages (callback requests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Einstellungen and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

6 Contents

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Call settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activating and deactivating second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System speed-dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Speed dialing with extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Individual speed-dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Programming the function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Configuring function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Configuring selected dialing/direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Additional selected dialing key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring the pickup key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answering a call using a DSS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Answering calls for another member of your team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Directed call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the speakerphone (speaker call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

En-bloc sending/correcting phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dialing with selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Redialing a number (last number dialed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Redialing a number (saved number) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Making calls with a direct station selection key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Dialing subscribers from the call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Calling a subscriber from the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call duration display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Dialing with call charge assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

If you cannot reach a destination... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Forwarding calls automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Delayed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Overview of forwarding types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents 7

Fixed forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Activating and deactivating fixed forwarding by means of an option . . . . . . . . . . . . . . . . . . . 47

Variable forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Additional forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Canceling callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Responding to a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Checking/deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Open listening in the room during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Manually parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Calling a second party (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Saving phone numbers for redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using the second call feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Entering commands using tone dialing (DTMF suffix dialing) . . . . . . . . . . . . . . . . . . . . . . . . 58

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Setting up a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Adding a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Transferring a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Disconnecting conference participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Putting the conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Making calls via multiple lines (MultiLine) . . . . . . . . . . . . . . . . 64

Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Answering calls with the line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Answering calls in the sequence in which they are offered . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Answering calls preferentially . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Activating/deactivating ringing (call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Forwarding calls on lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Ring transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Dialing with line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Call waiting with a direct station selection key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Holding a call on the trunk key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Placing a call on hold on a line key and retrieving the held call. . . . . . . . . . . . . . . . . . . . . . . 72

Exclusively holding a call on a line key and retrieving the held call . . . . . . . . . . . . . . . . . . . . 72

Answering a specific held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

8 Contents

Saved number redial for a specific line (saved phone number) . . . . . . . . . . . . . . . . . . . . . . . 73

Last number dialed for a specific line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Saving phone numbers for "Redial on a line". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Line mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Picking up messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Making calls on multiple lines alternately. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Ending the connection on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Entering a call on a line (three-party conference) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Allowing or blocking a party from joining a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Blocking other parties from joining a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Third-party monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Making calls in an executive/secretary team . . . . . . . . . . . . . . 80

Calling an executive or secretary phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Calling an executive/secretary phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Answering calls for the executive phone at the secretary phone . . . . . . . . . . . . . . . . . . . . . . . . 81

Answering calls for the executive phone when already on a call . . . . . . . . . . . . . . . . . . . . . . 81

Transferring calls directly to the executive phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Answering calls on the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Answering a call for another executive/secretary team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using a second (executive) telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Activating and deactivating a second executive call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using signal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Placing a messenger call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Defining a representative for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Saving appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Using a different telephone in the same way as your own . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Logging on to another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Logging off from another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Moving your connection to another telephone (mobility). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Moving the connection to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Connecting to the "home telephone" again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Moving the connection to the next telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

OpenScape 4000 as an entrance telephone system (two-way intercom). . . . . . . . . . . . . . . . . . 90

System-wide speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Speaker call in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Announcement (broadcast) to all members of a line trunk group . . . . . . . . . . . . . . . . . . . . . 94

Forwarding calls for other stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Contents 9

Storing a destination for another telephone/activating call forwarding. . . . . . . . . . . . . . . . . . 95

Saving a forwarding destination for fax/PC/busy station – activating call forwarding . . . . . . 96

Displaying/deactivating forwarding for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Displaying/deactivating forwarding for fax/PC/busy stations . . . . . . . . . . . . . . . . . . . . . . . . . 98

Changing forwarding for another station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Special parallel call (ONS) functions . . . . . . . . . . . . . . . . . . . . 99

Leaving/rejoining hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Turning do not disturb on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Activating/deactivating "Speaker call protect" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Displaying the status in idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Displaying the status in call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Notes on voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Identifying anonymous callers (trace call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Testing functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

10 General information

General information

About this manual

This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your telephone.

This document contains general descriptions of the technical options, which may not always be available in individual cases. If a function is not available as described on your telephone, then it cannot be configured for you and your phone – please contact your Administrator.

Icons used in the manual

Tips

Indicates important additional information in relation to handling.

Indicates required intervention by the Administrator.

General information 11

Display contrast?

~ ~ ~ ~

Displays for describing operation

Keys required to perform an action, such as € μ and the associated dis-

play text, are shown in the highlighted column on the left. The action is described in the main column on the right.

In order to improve the legibility of the user guide, the operating steps are not always shown in full.

The "Displaykontrast" option is selected in the next example and then changed.

Selecting and confirming the required option

Required operating steps with display text

" Press the key on the left or right side.

€ μ Select an option in the menu or in lists using the navigator keys.

The required option is selected.

Z Confirm the selected option.

Shortened illustration in the user guide

" Press the key on the left or right side.

Select and confirm the option shown (e.g. display contrast).

Setting the required option

Required operating steps with display text

The current value of the option is shown with more or fewer graduation marks following confirmation.

" Press the key on the left side to reduce the value of the setting. " Press the key on the right side to increase the value of the setting.

Shortened illustration in the user guide

" Keep pressing the keys until the desired result is achieved.

12 General information

Intended use

The OpenScape Desk Phone phone is a desktop or wall-mounted unit designed for voice transmission and for connection to a LAN. Any other use is regarded as unintended.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the underside of the base unit. Specific details concerning your communication platform can be obtained from your Administrator. Please have this information ready when you contact our service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Proceed as follows to optimize display legibility:

– Turn the phone to tilt the display to ensure you have a frontal view of the

display and avoid light reflections.

– Adjust the contrast as required

 Page 21.

13 Getting to know the OpenScape Desk Phone CP200/CP205

Getting to know the OpenScape Desk Phone CP200/CP205

The following sections describe the most frequently used controls and displays.

The user interface of the telephone

Getting to know the OpenScape Desk Phone CP200/CP205 14

1 You can make and receive calls as normal using the handset.

2The Display permits intuitive use of the phone (2-line).

Incoming calls and new voicemails are visually signaled via the notification LED.

You can customize your telephone by assigning phone numbers and functions to the programmable keys.

Preset default values:

• Call lists

• Display phonebook

• Call forwarding?

• Saved number redial?

The dialpad can be used to enter phone numbers and write text.

Use the navigation keys, for example, to open the idle menu, to move conveniently through the different menus with telephone functions, applications and configurations or to execute an action.

Use the function keys to launch the following functions:

Ä: hold an active call with the hold key. Ã: transfer a call to another subscriber with the call transfer key. Á: initiate a conference with the conference key.

Â: check information and voicemails with the mailbox key.

@: open the service menu with the service key. :: switch the handsfree function on/off with the speaker key. .: answer/end calls via the headset with the headset key. ": adjust or browse the volume, brightness or contrast with the rocker button. ;: switch the microphone on/off with the mute key. This function is useful to prevent

the other party from listening in under certain circumstances, for example when consult ing with someone else in the room or in case of annoying background noise.

15 Getting to know the OpenScape Desk Phone CP200/CP205

 f

Time

Date

Icon for opening the idle menu

Own phone number

10:59 We 08 01.17

Display

Your OpenScape Desk Phone CP200/CP205 comes with a black-and-white LCD display. Adjust the contrast to suit your needs (

Idle mode

If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200/ CP205 is in idle mode.

Example:

 Seite 21).

Idle menu

If you press the Navigationstasten € ^or μ  Seite 17navigation keys, the idle menu is

displayed. You can call up various functions here. Entries may vary.

The idle menu may contain the following entries:

• Unanswered calls?

• Incoming calls?

• Outgoing calls?

• Deact call forwarding?

• Act. FWD-FIXED?

• Act. FWD-VAR-ALL-BOTH?

• Display callbacks?

• Direct call pickup?

• Voice encryption?

• Program/Service?

1. Shown optionally if entries exist

2. Shown optionally if fixed or variable forwarding is activated

3. Shown optionally if a phone number is saved for fixed forwarding

4. Shown optionally if a callback is saved

5. Shown optionally if voice encryption is activated

Getting to know the OpenScape Desk Phone CP200/CP205 16

Programmable function keys

Your OpenScape Desk Phone CP200/CP205 has four fixed function keys (with LED), which you can reprogram with different functions or phone numbers at any time.

The icons represent the following preset functions:

• Call lists

• Display phonebook

• Call forwarding?

• Saved number redial?

Depending on how they are programmed, you can use the keys as follows:

• Function keys

• Selected dialing keys

A function can be programed for each key as well as a phone number at the second level.

 Seite 25

 Seite 26

The status of a function is shown by the LED display for the corresponding function key.

You will find information on the labeling of the function keys on  Seite 108

Meaning of LED displays on function keys

LED Meaning of function key

Off The function is deactivated.

Flashes

Lights up green/

red

1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval rep-

resents different statuses, which are described in detail in the corresponding sections of the manual.

Indicates the function status.

The function is activated.

17 Getting to know the OpenScape Desk Phone CP200/CP205

Dialpad

You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits press

In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number

To enter a digit in an alphanumerical input field, hold down the relevant key.

4 key on the keypad twice.

Navigation keys

This control allows you to move between input fields, navigate in lists and menus or open the idle menu. You use the

Key Functions when key is pressed

^ μ

€

Open the idle menu  Seite 15 or browse back in the menu.

Open the idle menu  Seite 15 or browse back in the menu from the end.

Open the idle menu  Seite 15 or browse forward in the menu from the start.

Z button to confirm options and launch functions:

Perform action

Getting to know the OpenScape Desk Phone CP200/CP205 18

10168 PETER Call N

We08.01. 16:25 f

Date

Time

Caller ID

Function menu

Type of message

Mailbox

Depending on your communication platform and its configuration (consult your administrator), you can use the The following messages are saved:

• Callback requests

•Voicemail

Messages (callback requests)

New or as yet unheard messages are signaled as follows:

Â The key LED lights up.

To access: Press the Â key. The most recent entry is displayed.

Example:

Â key to access messages from services.

These announcements remain active until all messages have been viewed or deleted.

For a description of how to edit the entries  Seite 51.

Voicemail

Press the Â mailbox key.

If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the messages saved.

You cannot delete (new) voice messages that you have not listened to in full. To mark a message as "listened to", press

66 to jump to the end of the message.

Call lists

Calls to your phone, unanswered calls and dialed phone numbers are saved in call lists. To call subscribers from the call lists, press the function key idle menu using the nations?" in the Prog./Serv..

€( Seite 36) key. You can also access the Call Logs by selecting "Desti-

with the Þ icon or search a call list in the

19 Getting to know the OpenScape Desk Phone CP200/CP205

Menu title

Further entries are available

Service

Destinations? f

Feature settings? f Key function? f PIN / COS? f Reminder? m

Einstellungen and functions

Press the menu key @. You can use the service menu to access your communication system's

extensive functions.

The menu structure consists of several levels. The first line in this structure shows the menu currently selected while the remaining lines show the options for this menu. The arrow next to an entry indicates the availability of additional options for this entry.

Getting to know the OpenScape Desk Phone CP200/CP205 20

Service interface

Headset

Handset

Network switch

Country-specific cable

Power supply unit

OpenScape Desk Phone CP200/CP205

Network switch PC

Ports on the underside of the phone

Using network ports more efficiently

The OpenScape Desk Phone CP200/CP205 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your Administrator.

Using this connection option saves one network port for each switch used and allows shorter network cables to be used when arranged correctly.

Telephone settings 21

Display contrast? f

Ringer volume? l

Telephone settings

Display

You can adjust the display on your OpenScape Desk Phone CP200/CP205 to suit your personal needs.

Setting contrast

The display has eight contrast levels that you can set according to your lighting conditions.

" Press the key in idle mode  Page 15.

Select and confirm the option shown.

" Change the display contrast. Press the key repeatedly until the desired level is

obtained.

Z Save.

Audio

Adjusting audio settings

You can optimize the audio settings on your OpenScape Desk Phone IP for your work environment and according to your personal requirements.

Adjusting the call volume during a call

You are conducting a call.

" Raise or lower the volume. Keep pressing the key until the desired volume is set.

Z Save

" Press the rocker button in idle mode  Page 15 or while a call is in progress.

Adjusting the ring volume

Confirm the option shown.

" Raise or lower the volume. Keep pressing the rocker button until the desired vol-

ume is set.

Z Save.

1. If you do not save, the original value will be set for the next call.

22 Telephone settings

Ringer pitch? f

Speakerphone mode? f

Warning tone? f

Adjusting the ringer pitch

" Press the rocker button in idle mode  Page 15.

Select and confirm the option shown.

" To adjust the ringer pitch: Keep pressing the rocker button until the desired ring-

er pitch is set.

Z Save.

Adjusting the speakerphone to the room acoustics

To help the other party understand you clearly while you are talking into the microphone, you can set the telephone to "Normal room", "Room with echo" and "Quiet room" to suit the acoustics in your environment:

" Press the rocker button in idle mode  Page 15.

Select and confirm the option shown.

" Modify the room type. Keep pressing the rocker button until the desired room

type is set.

Z Save.

Setting the volume of the alert tone

The alert tone is output for example when you receive a second call while a call is in progress.

" Press the rocker button in idle mode  Page 15.

Select and confirm the option shown.

" Modify the volume. Keep pressing the rocker button until the desired volume is

set.

Z Save.

Telephone settings 23

Feature settings? f

Camp-on? l

Activate? l

Deactivate? l

Call settings

Activating and deactivating second call

You can indicate whether or not you wish to accept a second call (call waiting) during a call.

If your phone belongs to an ONS group (One Number Service/parallel call

 Page 99), please note the following:

In addition to an alerting tone on the busy phone, the second call is signaled with a ring tone on the other phones in the ONS group.

@ Open the menu  Page 19.

Select and confirm the option shown.

System speed-dial numbers

Speed-dial numbers are configured by your administrator.

Speed-dial numbers are saved in the system.

Your administrator will provide you with the system speed-dial directory in printed form for example.

Making calls using speed-dial numbers

 Page 41.

24 Telephone settings

Destinations? l

Speed dial features? f

New entry? l

Save? l

Speed dialing with extensions

Speed-dial numbers with sequences are configured by your administrator.

Functions and phone numbers as well as additional access codes can be saved on a speed-dial number.

Because the number of characters for a speed-dial entry is limited, you can also link up to ten speed-dial numbers for longer sequences.

Example:

You want to lock your phone and simultaneously activate call forwarding when you leave the office. These two actions can be saved as a sequence on a speeddial number.

Another speed-dial number can be saved to release the phone lock and deactivate call forwarding.

Making calls using speed-dial numbers

Individual speed-dial numbers

This function must be configured by your administrator.

You can program the keys 0 to 9 with ten frequently used phone num-

bers.

@ Open the menu  Page 19.

Confirm the option shown.

Select and confirm the option shown.

j Press the required speed-dial key. If the key is already in use, the programmed

phone number appears on the screen.

Confirm the option shown.

j Enter the phone number.

 Page 41.

Confirm the option shown. Your input is saved.

Making calls using speed-dial numbers

 Page 41.

Telephone settings 25

Key function?

Change?

More features? g

Conference?

Save?

Programming the function keys

You can program frequently used functions, phone numbers or procedures onto the function keys on your OpenScape Desk Phone CP200/CP205.

Configuring function keys

Configuring selected dialing/direct station selection keys

Your telephone can be configured so that direct station selection keys cannot be set up for data privacy and personal security reasons. Consult your administrator if you have any questions.

Direct station selection keys can be assigned an internal number from the OpenScape 4000 network.

A typical application of direct station selection keys is the executive/secretary configuration

 Page 80.

Additional selected dialing key functions

Prerequisite: You have defined a phone number for a selected dialing key and are still in the menu

Entering an automatic consultation call

Select and confirm the option shown. "RF" appears on the display:

j Add the destination number.

If you press this key during a call, a consultation call is initiated immediately. The first party is placed on hold and the number of the saved destination is dialed.

Entering a number with a pause (example)

Select and confirm the option shown. "P" appears on the display.

j Enter additional numbers.

 Page 26.

A pause is three characters long.

Selected dialing keys with enhanced functions

Some functions are not available via the menu, rather you have to enter codes to access them. These codes are configured in the OpenScape 4000. You can obtain these codes from your administrator.

Example: Locking the phone with simultaneous call forwarding

The codes used here are examples and may differ from the settings in your system.

*20 Enter the phone locking code.

#247 Activate the code for call forwarding.

j Enter the destination phone number.

In networked systems, the sequence must end with (.

28 Telephone settings

Key function?

Change?

More features? g

Call Pickup?

Save?

Destinations? g

Repdial?

Direct Station Select?

Delete?

Configuring the pickup key

You can configure a pickup key for picking up calls (Pickup) in the call pickup group or for second calls.

@ Open the menu  Page 19.

Select and confirm the option shown.

Select and confirm the option shown. The "Pickup" key is configured.

Press the function key.

Confirm the option shown.

Select and confirm the option shown.

Deleting function key programming

Deleting the phone number

@ Open the menu  Page 19.

Confirm the option shown.

Select and confirm the option shown.

Press the required selected dialing/direct station selection key.

Select and confirm the option shown.

Making calls 29

Making calls

It is advised to read the introductory chapter "Getting to know the OpenScape Desk Phone CP200/CP205" derstanding of the steps described here.

Receiving calls

An incoming call will cancel any ongoing telephone setting operations.

Answering a call via the handset

The phone rings.

^ Lift the handset

Answering a call via the loudspeaker (speakerphone

 Page 13 to gain a better un-

mode)

The phone rings.

: Press the key shown. The LED lights up

Answering a call via the headset

Prerequisite: A headset is connected.

The phone rings. The ² key flashes.

² Press the key shown

1. Adjusting the volume  Page 21.

30 Making calls

Release and return? l

Answering a call using a DSS key

Prerequisite: You have configured direct station selection keys on your telephone

The phone rings.

 Page 16 and  Page 26.

DSS

Pickup

Press the DSS key.

É The key LED lights up. You can use speakerphone mode.

^ Lift the handset

For information on the meaning of the LED displays of the DSS keys, refer to

 Page 16.

Answering calls for another member of your team

If a team member does not answer a call within 15 seconds (system-dependent), the remaining team members hear an alert tone.

In idle mode

The phone rings. Call for" is displayed on the phone.

^ Lift the handset

and

Press the flashing "Pickup" key ( Page 28). You have now picked up the call.

Pickup

É The key LED lights up. You can use speakerphone mode.

^ Lift the handset

During a call

Press the flashing "Pickup" key. The first party is placed on hold while you are connected to the second party.

Ending the second call and returning to the first one

Confirm to disconnect.

1. Adjusting the volume  Page 21.

Making calls 31

Direct call pickup? m

Directed call transfer

You hear another phone ring and recognize the number, or a colleague asks that you pick up calls for a specific phone.

^ Lift the handset.

Select and confirm the option shown.

j Enter the phone number of the phone from which you are to/want to pick up

calls. In this way you can answer the call

Displaying the called extension

If the number of the phone in a call pickup group, for which you wish to pick up a call, is not displayed (the default display for call pickup groups is deactivated), you can lift the handset and enter the code for "Display on request". Consult your administrator for this code.

^ Lift the handset.

j Enter the system code for "Display on request" (consult your administrator if

necessary).

The phone number is displayed once you have entered the code.

Using the speakerphone (speaker call)

A colleague addresses you directly over the speaker with a speaker call. Speakerphone mode and open listening are automatically activated.

É The speaker key lights up.

Answering via speakerphone mode is immediately possible.

^ Lift the handset and answer the call.

Placing a speaker call to a colleague  Page 91.

32 Making calls

Turning the microphone on and off

; To prevent the other party from listening in while you consult with someone in

your office, you can temporarily switch off the handset microphone or the handsfree microphone.

Ending a call

É Press the illuminated key. The key shown is no longer lighting.

Ê Press the illuminated key. The key shown is no longer lighting.

Disconnect?

Replace the handset.

Press the key if it is configured.

Making calls 33

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the phone number.

External calls: Enter the external code and the phone number.

On-hook dialing

j Internal calls: Enter the phone number.

External calls: Enter the external code and the phone number.

The party you are calling answers via loudspeaker. The speaker key lights up.

The other party answers with speaker:

On-hook dialing: Speakerphone mode.

^ Lift the handset.

The called party does not answer or is busy:

É Press the key shown. The LED goes out.

Dialing with the headset connected

Prerequisite: The headset is connected.

j Internal calls: Enter the phone number.

External calls: Enter the external code and the phone number.

Ê The key illuminates.

34 Making calls

Please dial m

En-bloc sending/correcting phone numbers

You can enter the number without the number being dialed straight away. This means that you can correct the number if necessary. It is only dialed when requested by you or after a set time has expired.

j Enter the phone number and correct if necessary with the ^ key.

Dialing entered/displayed numbers

^ Lift the handset.

Confirm the option shown.

Dialing with selected dialing keys

Prerequisite: You have set up a function key as a selected dialing key

 Page 26.

123456

Press the programmed selected dialing key.

If the party answers: Speakerphone mode

^ Lift the handset.

Making calls 35

Last number redial? l

Saved number redial? f

Redialing a number (last number dialed)

The last phone number dialed on your phone is dialed automatically.

Number redial

^ Lift the handset.

Press the redial key.

If the party answers: Speakerphone mode.

Redialing from the menu

^ Lift the handset.

: Press the key shown.

Confirm the option shown.

Redialing a number (saved number)

Prerequisite: You have saved a phone number  Page 57.

^ Lift the handset.

: Press the key shown.

Select and confirm the option shown.

DSS

The saved phone number is dialed.

Making calls with a direct station selection key

Prerequisite: You have configured direct station selection keys on your telephone

^ Lift the handset.

Press the DSS key.

If the party answers: Speakerphone mode.

 Page 16 and  Page 26.

For information on the meaning of the LED displays of the DSS keys, refer to

 Page 16.

36 Making calls

Unanswered calls?

Niels, Bohr Free 24.11. 8:16 AM

Next call? l

Call Server? l

Return? l

Unanswered calls?

Incoming calls? f

Outgoing calls? f

Next call? l

Niels, Bohr Free 24.11. 8:16 AM

Call Server? l

Dialing subscribers from the call lists

Calling back unanswered calls

Þ ¤

Þ_

€ Open the idle menu in idle status ( Page 15).

Þ_

€μ Select and

The LED on the function key for the call log lights up green to signal unanswered calls.

Press the function key for the call list.

The call list opens. You are immediately in the "Unanswered calls?" list.

Select and confirm the list of unanswered calls.

If there are unanswered calls, the first unanswered call is displayed with date and time. You are informed if the subscriber is currently free or busy.

Select and confirm, as appropriate, until the required subscriber is displayed. Select and confirm to dial the subscriber displayed.

Calling dialed or answered subscribers

Press the function key for the call log.

The call log is opened. You are immediately in the "Unanswered calls?" list.

confirm to select a different list.

€ Open the idle menu in idle status ( Page 15).

Þ_

Select and confirm the list of unanswered calls.

Select and confirm the list of answered calls.

Select and confirm the list of dialed calls.

Select and confirm, as appropriate, until the required entry is displayed.

If there are calls available, the first call is displayed with date and time. You are informed if the subscriber is currently free or busy.

Select and confirm to dial the subscriber displayed.

Deleting an entry in the call lists

Press the function key for the call log.

Making calls 37

Return? l

Unanswered calls?

Incoming calls? f

Outgoing calls? f

Next call? l

Delete? l

The call log is opened. You are immediately in the "Unanswered calls?" list.

€μ Select and

confirm to select a different list if necessary.

€ Open the idle menu in idle status ( Page 15).

Select and confirm the list of unanswered calls.

Select and confirm the list of answered calls.

Select and confirm the list of dialed calls.

Select and confirm until the required entry is displayed.

Select and confirm if you no longer require the entry. Exit the call log by selecting and confirming Return? twice.

38 Making calls

Calling a subscriber from the phonebook

Subscribers can be selected from the corporate directory or personal phonebook.

Two options are provided for entering the characters via the dialpad. Either using what is known as a quick search, as was already available with the DTB, or in the usual way using a mobile phone or via SMS.

This setting can be made in the main menu of the phonebook under "Set up functions?" (Funktionen einrichten) .

1. Mobile/SMS: Press the number key on which the required letter is located un-

til the letter appears on the display. After a brief pause select the next letter, etc. for example b = press the number 2 key twice; z = press the number 9 key four times.

2. To select a letter with a quick search, use the number key to select the cor-

responding character group from the table below, which contains this letter. For example, to start with the initial uppercase letter E, select the number key

3. If the second letter is n, then select the number key 6. If the next sequence is g, e and I, then select the number keys 4, 3 and 5.

Character Number key

a A b B c C 2

d D e E f F 3

g G h H i I 4

j J k K l L 5

m M n N o O 6

p P q Q r R s S 7

t T u U v V 8

w W x X y Y z Z 9

. , ; L _ + - / * { } [ ] ( ) AND # ! ? $ % 1

"Blank space" 0

Move forward

Delete character

Press the function key for the phonebook. The display phonebook opens.

Making calls 39

Corporate directory? l

Quick search? l

B_auer Marie >

Bo_hr Niels Finished? >

Bohr Niels 32443 ?>

Back? l

Dial? l

Searching for subscribers

Confirm to search in the corporate directory, for example.

Confirm the quick search.

You will be prompted to enter the name you are searching for.

j Enter the first letter using the dialpad. The first possible name with the initial let-

ter entered is displayed (see also

 Page 17).

j Enter one or more possible letters until the subscriber being searched for is dis-

played. Characters that cannot arise at the current position are also not offered via the dialpad.

Z Confirm the search result.

The subscriber is displayed with the phone number.

Possible options with a selected subscriber

€ You can select the following options with the navigator key:

• Dial?

• Next entry?

• Forward 10 entries?

• Previous entry?

• Back 10 entries?

• Copy entry?

Z Confirm the selected option.

" Press the key accordingly to scroll alternatively to the previous or next entry.

€

Select and confirm to launch the quick search again.

Calling a subscriber

The subscriber found is shown on the display.

Z Confirm to establish the connection immediately.

€

Select from the list of options and confirm. The connection is established with the selected subscriber.

Copying a subscriber to the personal phonebook

You can copy a located subscriber to your personal phonebook so that you can find this subscriber more easily next time.

40 Making calls

Copy entry?

Corporate directory? l

Search for phone number? l

Bohr Niels 32443 ?>

Personal phonebook?

New number?

Exit? l

€

Select and confirm the option shown. The entry is copied to the personal phonebook.

Searching for a subscriber based on the phone number

If you have a phone number and no longer know precisely to which subscriber it belongs, you can identify this subscriber based on the phone number.

Press the function key for the phonebook. The display phonebook opens.

Confirm to search in the corporate directory, for example.

€

Select and confirm the option shown.

You are prompted to enter the relevant phone number.

j Enter the phone number via the dialpad and confirm your entry.

If there is a matching subscriber, the subscriber will be displayed. For information on using the possible options, see above.

Adding entries to the phonebook

You can add phone numbers yourself to your phonebook.

€

Select and confirm the option shown.

€

Select and confirm the option shown.

Exiting the display phonebook

€ Use the navigator key at the top level of the display phonebook to select the fol-

lowing options:

Confirm the option shown. You exit the display phonebook immediately.

Making calls 41

Use speed dialing? f

Use speed dialing?

Using speed dialing

This function must be configured by your administrator.

Speed-dial numbers may also contain command or access code sequences and may be linked to other speed-dial numbers

Dialing using system speed-dial numbers

Prerequisite: You know the system speed-dial numbers  Page 23.

@ Open the menu  Page 19.

Select and confirm the option shown.

j Enter the speed-dial number.

The connection is established immediately.

Dialing using individual speed-dial numbers

Prerequisite: You have configured individual speed-dial numbers  Page 24.

 Page 24.

@ Open the menu  Page 19.

Select and confirm the option shown.

0 ... 9 Press the configured speed-dial key.

The connection is established immediately.

42 Making calls

PIN / COS? f

PIN 1? l

PIN 2? f

Call duration display

The call duration display is configured by your administrator. The display can show either call duration or call charges. It can also be switched off.

The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format. It is shown 10 seconds after the call starts.

The call charge display feature must be requested from the network operator and configured by your administrator.

Dialing with call charge assignment

You can assign external calls to certain projects.

Prerequisite: Project numbers (from 1 to 5) have been configured for certain projects and you have an account code (ACCT) for the project.

Dialing with project assignment

@ Open the menu  Page 19.

j Enter a service code between 61 (for project number 1) and 65 (for project num-

ber 5).

j Enter the PIN

@ Open the menu  Page 19.

Select and confirm the option shown.

Confirm the option shown.

if nec.

Select and confirm PIN2 to PIN5.

j Enter the external phone number.

Then make your phone call as usual

A time limit is applied to project assignment. It is automatically deactivated if you have not used your phone for more than five minutes, for example.

 Page 29.

Making calls 43

Camp-on? f

Override? f

Talking to your colleague with a speaker call

You can place a speaker call to an internal party using the loudspeaker on their telephone. You can also use the functions under "OpenScape 4000 as an "entrance telephone system"

Prerequisite: A "COM Spk 2way" programmed function key is configured on your phone.

 Page 90.

COM Spk 2way

Press the programmed function key "COM Spk 2way".

j Enter the phone number. Z Wait for the tone and answer with the speaker.

^ Lift the handset and speak to the party who answers.

If the party to whom you are speaking has activated "Speaker call protect"

 Page 102, your speaker call will be received as a normal call.

If you cannot reach a destination...

Call waiting (camp-on)

Prerequisite: An internal station is busy. You would still like to reach your colleague.

Select the menu item, confirm and wait briefly.

Z Your colleague hears a warning tone during the call. If their phone has a display,

your name and phone number are displayed.

To camp on, you must have the appropriate class of service. Camp-on is not possible if the called party is protected by the camp-on security function.

Busy override - joining a call in progress

Prerequisite: An internal station is busy. It is important that you reach this colleague.

Select the menu item, confirm and wait briefly.

Z Both your colleague and their call partner hear a warning tone.

You can now start talking.

To override, you must have the appropriate class of service. Override is not possible if the called party has station override security activated.

44 Making calls

Forwarding calls

Please note the description for programming call forwarding  Page 45.

Forwarding calls automatically

Forwarding of internal and external calls in the system can be configured and activated for your line by your administrator. The following calls may be forwarded:

• All calls unconditionally

• When the line is busy

• Call forwarding no reply

Delayed call forwarding

This forwarding type can be used for initial and/or second calls.

Initial call

Prerequisite: "Call forwarding no reply" is activated  Page 45.

The caller hears the ringing tone and is not forwarded to another extension until after a certain time (

 Page 48).

Second call

Prerequisite: Second call  Page 23 and "Forwarding on busy/after timeout" or "Call forwarding no reply" are activated

If a second call is incoming, you will automatically hear a call waiting tone and see information about the caller. You then have the option of answering this call before call forwarding is activated (you may be urgently awaiting this call for instance).

 Page 45.

Making calls 45

Destinations? l

Call forwarding? l

Next forwarding type? l

Enter destination: f

Save? l

Programming call forwarding

If your phone belongs to an ONS group (One Number Service/parallel call

 Page 99), please note the following:

Call forwarding can be set up on any phone in the ONS group and then applies for all phones in the ONS group. Call forwarding between two phones in an ONS group is not possible.

Overview of forwarding types

You can configure different call forwarding settings for your station.

FWD-VAR-ALL-BOTH on All calls are forwarded to the saved phone

number, the phone number is deleted after deactivation.

FWD-FIXED on All calls are forwarded, the saved phone

number is not deleted after deactivation. FWD-VAR-ALL-INT on Only internal calls are forwarded. FWD-VAR-ALL-EXT on Only external calls are forwarded. FWD-VAR-BUSY-BOTH on If your station is busy, all calls are forwarded. FWD-VAR-RNA-BOTH on If you do not answer a call, all calls are for-

warded after a certain length of time. FWD-VAR-BZ/NA-BTH on If your station is busy or you do not answer

a call, all calls are forwarded after a certain

length of time.

The forwarding types are mutually exclusive except for the types "forwarding for internal" and "forwarding for external". You can set and activate one forwarding destination for each of the two exceptions.

Fixed forwarding (all calls)

If you have programmed a destination for fixed forwarding, you can activate and deactivate this using the "Umleitung" key (if configured). The programmed forwarding destination remains valid until you change or delete it.

Configuring/modifying a fixed forwarding destination

@ Open the menu  Page 19.

Confirm the option shown.

Confirm the option shown. "Variable forwarding" is displayed.

Confirm the option shown. "Fixed forwarding" is displayed.

If call forwarding has already been programmed, the forwarding destination is displayed.

Select and confirm the option shown.

j Enter the phone number for the forwarding destination. Any destination previ-

ously saved will be overwritten.

Confirm when the complete number has been entered.

46 Making calls

Act. FWD-FIXED? f

Deact call forwarding? f

Destinations? l

Call forwarding? l

Next forwarding type? l

Delete? f

Fixed forwarding is saved and activated.

Activate fixed forwarding

Prerequisite: A fixed forwarding destination is saved  Page 45.

Press the "Umleitung" key.

€ Open the idle menu in idle status ( Page 15).

Select and confirm the option shown.

Deactivate fixed forwarding

Press the Umleitung key with the illuminated LED.

€ Open the idle menu in idle status ( Page 15).

Select and confirm the option shown.

Fixed forwarding is deactivated. The destination number is retained.

Deleting a fixed forwarding destination

You can delete the destination for fixed forwarding.

@ Open the menu  Page 19.

Confirm the option shown.

Confirm the option shown. The display shows "Fixed forwarding" and the forwarding destination.

Select and confirm the option shown.

The forwarding destination is deleted. If fixed forwarding was activated it is now deactivated. The "Umleitung" key is deactivated.

Making calls 47

Feature settings? g

Call forwarding? g

Act. FWD-VAR-ALL-BOTH? f

Destinations? l

Call forwarding? l

Enter destination: f

Save? l

Deact call forwarding? f

Activating and deactivating fixed forwarding by means of an option

You can activate/deactivate fixed forwarding using the switch function.

@ Open the menu  Page 19.

Select and confirm the option shown.

Select and confirm the option shown to activate or deactivate fixed forwarding. "Fixed call forw. is on" or "FWD-FIXED off" is displayed.

Variable forwarding (all calls)

In the case of variable forwarding, programming a forwarding destination activates forwarding for all calls. If forwarding is deactivated, the forwarding destination is deleted at the same time.

Configuring and activating variable forwarding

€ Open the idle menu  Page 15.

Select and confirm the option shown.

@ Open the menu  Page 19.

Confirm the option shown.

The display shows "Variable forwarding".

Select and confirm the option shown.

j Enter the forwarding destination number.

Confirm when the complete number has been entered.

Forwarding is saved and activated.

If you enter a cross-system number, you have to complete entry of the

phone number by pressing

Deactivating variable forwarding

Press the Umleitung key with the illuminated LED.

€ Open the idle menu  Page 15.

Select and confirm the option shown. Call forwarding is deactivated. The destination number is deleted.

48 Making calls

Destinations? l

Call forwarding? l

Next forwarding type? l

FWD-VAR-RNA-BOTH off

Enter destination: f

Save? l

Ringing duration until forwarding f

Change? l

Save? l

Additional forwarding types

This description applies for the following forwarding types:

• Forwarding for intnl

• Forwarding for extnl

• Forwarding on busy

• Call forwarding no reply

• Forwarding on busy/after timeout

Call forwarding is activated when a forwarding destination is programmed. If forwarding is deactivated, the forwarding destination is deleted at the same time.

Configuring and activating forwarding

@ Open the menu  Page 19.

Confirm the option shown.

Variable forwarding is offered first.

Confirm until the required forwarding type

 Page 45 is shown in the first line.

Setting forwarding no reply

Forwarding type with status.

Select and confirm the option shown.

j Enter the forwarding destination number.

Confirm when the complete number has been entered. The status is set to "FWD-VAR-RNA-BOTH on".

Select and confirm the option shown if you wish to change the preset 0 seconds.

Confirm the option shown.

j Enter the time in seconds after which the system should forward your call. You

can enter up to 60 seconds. If you enter 0, the system forwarding time is applied. The time set here is also applied to the "Forwarding on busy/ after timeout" forwarding type.

Confirm the option shown.

Making calls 49

Deact call forwarding? f

Forwarding to 220870 PETER

Call forwarding is on

Deactivating variable forwarding

For "Forwarding for internal" and "Forwarding for external".

Press the Umleitung key with the illuminated LED.

For all other forwarding types:

€ Open the idle menu  Page 15.

Select and confirm the option shown.

Forwarding is deactivated and the destination number is deleted.

Call forwarding can also be preconfigured in the system  Page 44.

Displays

In idle mode  Page 15, the following signals remind you that forwarding is activated:

Fixed/variable forwarding

The number/name of the forwarding destination is shown on the display. The "Umleitung" key illuminates.

Forwarding for internal/external

The status is shown in the display. The "Umleitung" key illuminates.

There is no display message for the forwarding types "Busy", "No answer" and "Busy/no answer". The key LED does not light up.

50 Making calls

Callback? l

Cancel callback?

Using callback

If your phone belongs to an ONS group (One Number Service/parallel call

 Page 99), please note the following:

Callback on busy is only signaled on the busy phone, not in the entire ONS group. Callback on no reply is entered in the mailbox system phones in an ONS group.

Saving a callback

Prerequisite: The internal station called is busy or nobody answers.

Confirm the option shown.

If the called party was busy, the callback is automatic. If the called party did not answer, a message is left in the called party's mailbox.

 Page 18 on all internal

Accepting a callback

Prerequisite: The internal station called was busy. You have saved a callback request.

Z Your phone rings.

^ Lift the handset. You hear a ring tone.

: Press the key shown. You hear a ring tone.

If the party has activated call forwarding  Page 45, you will receive the callback from the call forwarding destination.

Canceling callbacks

Confirm the option shown.

or Do not answer the call. After ringing four times, the callback is canceled.

Making calls 51

Next entry? f

Output? l

Display callbacks? f

Next callback? l

Delete? f

Cancel? m

Responding to a callback request

Prerequisite: You have received at least one callback request  Page 18.

Â Press the key shown.

Information regarding the caller is displayed

Select and confirm until the required entry is displayed.

Select and confirm the option shown.

The party is called and the entry is deleted from the list.

Checking/deleting a saved callback

Prerequisite: You have saved a callback  Page 50.

€ Open the idle menu  Page 15.

Select and confirm the option shown. The most recent entry is displayed first.

Select and confirm to display additional entries.

Deleting a displayed entry

Select and confirm the option shown.

Ending retrieval

 Page 18.

@ Press the key shown.

Select and confirm the option shown.

52 Making calls

During a call

Switching to speakerphone mode

People present in the room can participate in your call.

Prerequisite: You are conducting a call via the handset.

:] Hold down the key and replace the handset. Then release the key and proceed

with your call

U.S. mode

If your communication system is set to U.S. mode (consult your administrator), you do not have to hold down the speaker key when replacing the handset when switching to speakerphone mode.

: Press the key shown.

] Replace the handset. Proceed with your call

Switching to the handset

Prerequisite: You are conducting a call in speakerphone mode.

^ and [ Lift the handset. Proceed with your call. The handsfree microphone is switched

off.

Open listening in the room during a call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Prerequisite: You are conducting a call via the handset.

Activating

: Press the key shown. The LED lights up. The handsfree microphone remains

switched off.

Deactivating

É Press the key shown. The LED goes out.

1. Adjusting the volume  Page 21.

Making calls 53

Turning the microphone on and off

; To prevent the other party from listening in while you consult with someone in

your office, you can temporarily switch off the handset microphone or the handsfree microphone.

Ending a call

É Press the illuminated key. The key shown is no longer lighting.

Ê Press the illuminated key. The key shown is no longer lighting.

Disconnect?

Replace the handset.

Press the key if it is configured.

54 Making calls

Parking a call

You can park up to 10 internal and/or external calls on the OpenScape 4000 and resume them at another telephone.

There are two options for parking a call:

• Automatic park

• Manual park

Calls cannot be parked if:

• All park positions are busy.

• The park position you wish to use is busy.

• The station is the attendant console.

• The call is a consultation call.

• The call is in a conference.

Automatically parking a call

You can automatically park a call in a free park position on your phone and retrieve it on your own telephone or on another one.

Parking a call

Group Park

Press the programmed "Group Park" key. The first free park slot is used and indicated on the display. The call is parked.

You can also put the call on hold first by confirming "Consultation?" and then parking the call.

\ Replace the handset.

Retrieving a parked call

Park

Press the programmed "Group Park" key.

0 ... 9 Enter the park slot number of the parked call and proceed with the call.

Making calls 55

Park to station? f

Return to held call? l

Park retrieve?

Consultation? l

Release and return? l

Manually parking a call

You can park a call manually in a free park position on your phone and retrieve it on your own telephone or on another one. This function can also be performed on telephones that do not have a display.

Parking a call

Select and confirm the option shown.

j Enter the phone number of the destination phone.

The call is parked.

\ Replace the handset.

If "Park" is not available, you will receive acoustic and also visual notification.

Confirm and continue the call.

\ Replace the handset. You receive a recall for the call on hold.

Answering a parked call

^ Lift the handset.

: Press the key shown for speakerphone mode.

Select and confirm the option shown.

Calling a second party (consultation)

You can call a second party while a call is in progress. The connection to the first party is placed on hold.

Prerequisite: You are conducting a call.

Confirm the option shown.

j Enter and confirm the second party's phone number.

or Select the number from the caller list, see  Page 36.

or Select the number from the phonebook, see  Page 38.

Ending a consultation call

Confirm the option shown.

The consultation call is disconnected. The call with the first party is resumed.

56 Making calls

Toggle? f

Release and return? l

Conference? f

Consultation? l

Start transfer? f

Switching to the held party (alternating)

Prerequisite: You are on a consultation call.

Select and confirm the option shown. You switch to the held party.

Ending an alternate operation

Select and confirm the option shown. The active call is disconnected and the held call is restored.

Combining the call partners in a three-party conference

Select and confirm the option shown.

Á Press the key shown.

Z An alerting tone advises you that a conference call is now in progress between

all three parties.

If voice encryption is not activated or not available on a conference party's phone, the entire conference is not secure. It may be indicated that the call is not secure

 Page 104.

Transferring a call

If your call partner wishes to speak to one of your colleagues, you can transfer the call.

Transferring with announcement

Select and confirm the option shown.

j Enter and confirm the required party's phone number. Announce the call partner.

Ã Press the key shown. The person you were speaking to is now connected to the

desired party.

\ Replace the handset.

Transferring without announcement

Select and confirm the option shown.

j Enter and confirm the required party's phone number.

\ Replace the handset.

If a connection is not set up between the other two parties within a configurable time, for example 40 seconds, you will be called again. You are reconnected with the first party.

Making calls 57

Save number? f

Destinations? l

Saved number redial? f

New entry? l

Save? l

Answer camp-on? l

Saving phone numbers for redial

This phone number is saved under the idle menu entry "Saved number redial?" and overwrites previously saved phone numbers. Dial the saved number from the idle menu

Saving the current phone number

Prerequisite: You are conducting a call. Your call partner's number is shown on the display.

Select and confirm the option shown.

Saving any phone number

Prerequisite: Your phone is in idle mode  Page 15.

@ Open the menu  Page 19.

Confirm the option shown.

Select and confirm the option shown.

 Page 35.

Confirm the option shown.

j Enter the phone number.

Confirm the option shown.

Using the second call feature

Answering a second call via the menu

Prerequisite: You are conducting a call and the "Camp/Overide" function is activated (

Z A second call is signaled via the call waiting tone. The caller hears the ring tone

as if you were "free".

Select and confirm the option shown

[ You can talk to the second party. The connection to the first party is on hold.

Answering a second call with a function key

Prerequisite: "Second call" is activated ( Page 23). The "Pickup" function key (

 Page 28) is programmed.

 Page 23).

[1]

Pickup

[ You are conducting a call.

Z You hear an alerting tone.

Press the "Pickup" function key.

[ You are connected to the second caller. The first party is placed on hold.

58 Making calls

Release and return? l

More features? f

DTMF suffix dialing? f

Ending the second call and resuming the first one

Confirm to disconnect.

\ ^ Replace the handset and lift it again.

Ending the second call and resuming the first one

Confirm to disconnect.

\ ^ Replace the handset and lift it again.

Entering commands using tone dialing (DTMF suffix dialing)

After dialing a phone number, you can activate DTMF tone dialing (dual-tone multifrequency signaling) in order to operate devices, such as answering machines or automatic directory inquiry or switching systems, by means of command inputs.

@ Open the menu  Page 19.

Select and confirm the option shown.

You can now enter commands using the keys 0 to 9, the asterisk key and the hash key.

Ending the call also deactivates DTMF suffix dialing.

Depending on the system configuration, "DTMF suffix dialing?" may be displayed immediately after the number has been entered. In this case, you can enter commands immediately after dialing a phone number.

Making calls 59

Conference

You can include up to 8 internal and external parties in a conference. Users with optiPoint, OpenStage or OpenScape telephones can perform or use all of the following functions simultaneously. ISDN telephones and external parties are passive users – they can only be included in the current conference.

You can include parties and conferences from a remote system in your conference. The remote parties can set up a conference of their own and extend it. Parties in this conference are included in your current conference. However, they cannot perform/use the functions listed below.

The following functions are supported for all conference participants with optiPoint, OpenStage or OpenScape telephones.

• Setting up a conference by calling a party, receiving a call, making a consultation call or receiving a second call.

• Answering a second call and including the caller in the conference.

• Toggling between the conference and a consultation call or second call.

• Conducting a consultation call during a conference and connecting it to the conference.

• Interconnecting conference participants from two independent conferences via a remote network.

• Putting the conference on hold if line keys are installed.

• Obtaining an overview of all conference participants.

• Transferring a conference to a new party.

The functions listed can be performed by all conference participants at the same time.

60 Making calls

Start conference? f

Conference? l

 1-2-3 Add to conference?

Consultation? f

Conference? f

Answer camp-on? f

Conference? f

Setting up a conference

Initiating a conference from a single call

[ You are conducting a call.

Select and confirm the option shown.

j Call the second party.

Inform this party that a conference is being initiated.

Confirm the option shown.

Á Press the key shown. You will briefly see the message: „1 is your position“

This message is then displayed.

Setting up a conference from a consultation call

You are connected to one party and you call a second party.

Select and confirm the option shown.

j Call the second party.

Inform this party that a conference is being initiated.

Select and confirm the option shown.

Á Press the key shown. You will briefly see the message: "1 is your position".

Setting up a conference from a second call

Prerequisite: You are conducting a call and receive a second call  Page 57.

Z You hear an alerting tone.

Select and confirm the option shown.

[ You are connected to the second caller. The other party is placed on hold.

Select and confirm the option shown.

Á Press the key shown. You will briefly see the message: "1 is your position". All

members are connected in a conference call.

Making calls 61

Add to conference? l

Conference? l

Return to conference? f

Consultation? f

Conference? f

Toggle? l

Return to conference? l

Adding a party

Any party in the conference can extend the conference by

• calling another specific party and connecting them,

• connecting a party from a consultation call to the conference, or

• answering a second call and adding the caller to the conference.

Calling another specific party and connecting them

You intend calling another party and connecting them to the conference.

Select and confirm the option shown.

j Call the new party.

Inform this party that he or she is being added to a conference.

Select and confirm the option shown.

Á Press the key shown. The party is added to the conference.

If the new party does not answer

Select and confirm the option shown.

Expanding the conference from a consultation call

You wish to make a consultation call during the conference.

Select and confirm the option shown.

j Call a party. Place the consultation call on hold.

Select and confirm the option shown.

Á Select to add the party from the consultation call to the conference.

Toggle between the conference and the consultation call.

Select and confirm to end the consultation call and return to the conference.

62 Making calls

Answer camp-on? l

Conference? l

Consultation? f

Add to conference? l

Transfer conference? f

Answering a second call and adding it to the conference

If you receive a second call during the conference  Page 57, you can connect this party to the conference.

Prerequisite: You are conducting a call in a conference and receive a second call.

Z You hear an alerting tone.

Select and confirm the option shown.

[ You are connected to the second caller. The conference parties are placed on

hold.

Select and confirm the option shown.

Á Select to add the second caller to the conference.

Transferring a conference

Each party can transfer the conference to a third party whom they have called via a consultation call or using the "Add to conference?" function. This party is not yet a participant in the conference. The conference cannot be transferred to a second call.

Prerequisite: You are on a conference call.

Select and confirm the option shown. The conference parties are placed on hold.

j Call a party.

Select and confirm the option shown.

j Call a party and announce the transfer.

Select and confirm the option shown. You have left the conference.

\ Replace the handset.

Making calls 63

View members? f

220870 Coco 

Next conference party? l

Stop viewing? m

Release party? f

Remove last party? f

Return to conference?

Disconnecting conference participants

You are connected to a conference and wish to disconnect one of the participants.

Select and confirm the option shown.

The phone number and possibly the name of the conference member with the lowest member number are shown in the first display line.

Confirm to display the next member.

Select and confirm to end the display.

Select and confirm to disconnect this party from the conference. If there were only three members, the conference is now ended.

Disconnecting the last member added

You wish to disconnect the last party added to the conference.

Line 1

Select and confirm the option shown. The last member added is disconnected. If there were only three members, the conference is now ended.

Putting the conference on hold

Ä Press hold The conference call is placed on hold.

Confirm to return to the conference.

Holding a conference on a line

On multi-line telephones, you can place the conference on hold and conduct another call on a different line for example.

Ä Press hold The conference call is placed on hold.

Press the line key for the conference that is on hold – you are then reconnected to the conference.

64 Making calls via multiple lines (MultiLine)

3234 (primary line)

3235 "Miller" 3236 "Saddler"

3235 (primary line)

3234 "Matthews"

3236 "Saddler"

3236 (primary line)

3234 "Matthews"

3235 "Miller"

Mr. Matthews'

phone

Mr. Miller's phone

Mr. Saddler's phone

Making calls via multiple lines (MultiLine)

Line/trunk keys

Line keys can be configured on the programmable function keys on a OpenScape Desk Phone CP200/CP205. Each key that is assigned the function "line" is handled as a line. This means up to four lines can be configured.

A distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis

Line keys are configured by your administrator.

The following diagram shows how telephones with multiple line keys are connected in a team. 3234 is Mr. Matthews' phone number, 3235 is Mr. Miller's phone number and 3236 is Mr. Saddler's phone number. On all three phones, calls can be made via all three lines. The line for your own extension number is always the primary line however.

 Page 65.

Primary line

All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls to your number are signaled on this line.

To avoid conflict between the individual multi-line phones, the functions "Do not disturb" and "Call forwarding" can only be used for the primary line.

Secondary line

The secondary line on your phone is used as a primary line by another subscriber in the system. Your main line can be configured at the same time as a secondary line on another phone in the system.

Making calls via multiple lines (MultiLine) 65

Line utilization

Private line

A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone.

Shared line

A line that is configured on multiple telephones. The status is displayed via a LED for all telephones that share this line (if configured). If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones.

Direct call line

A line with a direct connection to another telephone. You can see the status of the line from the LED display.

LED displays on trunk keys

LED Meaning

£ ¤

LED off: The phone is in idle mode.

Flashes: Incoming call and line on hold.

LED lights green: The line is busy.

66 Making calls via multiple lines (MultiLine)

Preview

You are making a call on a single line. The LED on another line key flashes quickly. The "Preview of Line" function shows you who is calling on this line. This information appears on your display. You can also determine which caller is waiting on a line key if you have placed them on "hold" or "exclusive hold". You can also display information about the caller on the active line.

Prerequisite: You have answered a call on a line key. The line key LED flashes quickly and the "Preview" function key is configured.

Activating preliminary display

Preview

Line 1

Preview

Press the programmed function key "Preview". The LED lights up.

Press the required line key.

Information about the caller or the party on hold or parked is displayed.

Deactivating preliminary display

Press the programmed function key "Preview". The LED goes out.

The menu line and the call duration are displayed again.

Making calls via multiple lines (MultiLine) 67

Answering calls with the line keys

If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are offered. However, you can also answer other calls preferentially.

Prerequisite: Your administrator has defined the sequence in which incoming calls should be routed to the line keys.

Answering calls in the sequence in which they are offered

Your telephone rings (call). The caller ID is displayed. The LED of the line key offered flashes quickly.

^ Lift the handset.

É Press the key shown for speakerphone mode.

Line 1

Answering calls preferentially

Your telephone rings (call). The caller ID is displayed. The LED of the line key offered flashes quickly. LEDs of other line keys likewise flash quickly.

^ Lift the handset.

É Press the key shown for speakerphone mode.

Press the preferred line key. The caller ID is displayed briefly.

68 Making calls via multiple lines (MultiLine)

Feature settings? gf

Ringer cutoff? f

Deactivate? f

Activate? f

Activating/deactivating ringing (call)

If you are making a call on one line, ringing for other incoming calls can disturb your current call. If the "Ringer cutoff" function is activated, your telephone no longer rings. Incoming calls are then only signaled when the corresponding line key flashes.

With the "Ringer cutoff" programmed function key

Ringer cutoff

To deactivate ringing: Press the "Ringer cutoff" function key. The LED lights up. The phone does not ring for incoming calls.

To activate ringing: Press the "Ringer cutoff" function key. The LED goes out. The phone rings for incoming calls.

Via the Program/Service menu

@ Open the menu  Page 19.

Select and confirm the option shown.

Confirm the option shown.

Forwarding calls on lines

Line

When you activate call forwarding for a shared line  Page 65, the line is generally also forwarded to other phones.

The process of configuring call forwarding for a specific line is identical to the forwarding process already described. You must simply ensure that the required line is already seized.

Press the line key for the required line. The LED lights up.

Continue reading on

 Page 45.

Making calls via multiple lines (MultiLine) 69

Ring transfer

If you temporarily leave your workplace or do not wish to be disturbed, you can activate ring transfer for incoming calls to your line to another destination. A "RTRLN" function key (ring transfer/line) can be programmed for each line.

Activating

RTRLN

Press the programmed function key "RTRLN". The LEDs on your phone and on the destination phone light up. When you receive a call, only the line key flashes but the phone does not ring. The call is signaled on all other team phones.

70 Making calls via multiple lines (MultiLine)

active

220807

Please select a line

active

220807

Dialing with line keys

Your telephone can be configured with automatic or selectable line seizure. Your administrator defines whether and which line should be automatically seized when the handset is lifted or speakerphone mode is activated.

The display message "Please select a line" prompts you to seize a line when you lift the handset or press the speaker key.

Dialing with automatic line seizure

^ Lift the handset.

: Press the key shown.

The display briefly shows the line number and status and then prompts you to dial.

Example:

The line 220870 was selected automatically.

Line

The line key LED for 220870 lights up.

j Enter the phone number.

Dialing with selectable line seizure

^ Lift the handset.

: Press the key shown.

You are prompted to press a free line key.

j Enter the phone number.

Press a free line key. The LED lights up.

Example:

The line 220870 was selected automatically.

The line key LED for 220870 lights up.

Making calls via multiple lines (MultiLine) 71

Call waiting with a direct station selection key

Prerequisite: You have configured direct station selection keys on your telephone

 Page 16 and  Page 26. The line of the party you wish to call is busy.

Line

Press the DSS key.

The called party answers your waiting call.

^ Lift the handset.

: Press the key shown for speakerphone mode.

For information on the meaning of the LED displays of the DSS keys, refer to

 Page 16.

72 Making calls via multiple lines (MultiLine)

Private hold? f

During a call

Holding a call on the trunk key

Ä Press the "Hold" key. The line key LED flashes slowly.

Your OpenScape 4000 system can also be configured so that the call is held by pressing the line key. Please test this or consult your administrator.

Placing a call on hold on a line key and retrieving the held call

Prerequisite: You have answered a call on a line key  Page 67 or you are conducting a consultation call.

Line

Exclusive hold

Briefly press the line key you are currently using.

Ä Press the key shown.

The line key where the call is on hold flashes slowly. The call can be continued on any phone in the team where the LED for this line key is flashing.

Retrieving the held call

Press the flashing line key. Proceed with your call.

Exclusively holding a call on a line key and retrieving the held call

Prerequisite: You have answered a call on a line key or you are conducting a consultation call that only you can, wish to or may continue.

Press the programmed function key "Exclusive hold".

Select and confirm the option shown.

Line

The line key where the call is parked flashes slowly. The call can only be continued on your phone and is no longer signaled on any other phone.

Retrieving the held call

Press the flashing line key. Proceed with your call.

Making calls via multiple lines (MultiLine) 73

Direct call pickup? f

Please select a line

Saved number redial? f

Answering a specific held call

A colleague in an open-plan office has parked a call on a line key and requests that you answer the call. You do not have access to this line.

^ Lift the handset.

Select and confirm the option shown.

j Enter the phone number of the phone where the call was parked. In this way you

can answer the call.

Saved number redial for a specific line (saved phone number)

If this type of saved number redial is configured on your system, you can save a phone number for subsequent redial on a particular line saved phone number is dialed using the line key and the saved number redial key.

^ Lift the handset.

 Page 74. The

Line

: Press the key shown.

This message appears on the display.

Press the relevant line key. The LED lights up.

Select and confirm the option shown.

Press the key shown. The phone number is saved for the current line.

The redial number you saved on the specific line may have been overwritten by another team member.

74 Making calls via multiple lines (MultiLine)

Last number redial?

Last number dialed for a specific line

The last phone number dialed via your primary line is saved.

If this type of saved number redial is configured on your system, every last number dialed for the current line is automatically saved for redial.

^ Lift the handset.

: Press the key shown for speakerphone mode.

Line

^ Lift the handset.

Press the required line key. The LED lights up.

Confirm the option shown.

: Press the key shown for speakerphone mode.

Saving phone numbers for "Redial on a line"

Prerequisite: "Saved number redial for a specific line" is configured and not "Saved number redial (last number dialed)".

Saving the dialed phone number or a caller's phone number

You have called a party on a particular line and this call is still in progress. Or, you were called by another party whose phone number is displayed and this call is still in progress.

É Press the key shown. The LED goes out.

Press the key shown. The phone number is saved for the current line.

\ Replace the handset.

Making calls via multiple lines (MultiLine) 75

Output? f

Next entry? f

Delete? f

Cancel? f

Line mailbox

Callers who have tried to reach you during your absence can leave a message in the mailbox for the relevant line. Voicemail or fax messages from the mail server can also be stored in the mailbox (if this has been set up).

Prerequisite: A mailbox is configured for one or more lines.

Please note that only one user can edit a mailbox at a time.

If your phone belongs to an ONS group (One Number Service/parallel call

 Page 99), please note the following: Signaling is available for the mail-

box (MWI) on all phones in an ONS group.

Picking up messages

If new messages that have not yet been retrieved are in the mailbox and if a programmable function key has been assigned the "Mailbox" function, the LED of this key illuminates.

Mailbox

Identifying the line used

If several lines are occupied at the same time, you can determine which one you are currently using for a call.

With a programmed function key

Line in Use

Press the programmed function key "Line in Use".

Via the menu

@ Open the menu  Page 19.

Select and confirm the option shown.

The line number and status of the line currently in use are displayed.

Making calls on multiple lines alternately

Prerequisite 1: Your administrator has specified that when you change lines, the lines are placed on hold and can only be disconnected by replacing the handset or pressing the disconnect (release) key.

Prerequisite 2: You are connected to multiple parties via two or more lines. These may be callers

You are conducting a call, for example on line 1. The line key for the held subscriber flashes slowly.

 Page 67 or called parties  Page 70.

Line 2

Line 1

Press the line key 2 that is flashing slowly. The first call party is on hold on line1.

Press the line key 1 that is flashing slowly. The second call party is on hold on line 2.

You can switch between lines as often as you wish.

Ending the connection on a line key

É Press the key shown. The LED goes out.

\ Replace the handset.

Making calls via multiple lines (MultiLine) 77

More features? gf

Privacy off? f

Entering a call on a line (three-party conference)

Prerequisite: A call is in progress on one of the lines. The line key LED lights up.

Line

Press the line key. You and the other parties already connected can hear the conference. All three parties can speak with one another. The LED remains lighting.

You cannot enter a conference if the "Privacy" function is activated on the line. If one of the three parties hangs up, the other two remain connected.

If a connection remains between you, as the entering party, and one of the other parties who previously occupied the line, consultation is no longer possible.

Allowing or blocking a party from joining a call

Allowing a party to join a call

Your primary line can be configured so that other parties may not join calls on that line when it is busy. In this case, you can allow other parties to join a call. This permission applies to the current call or the next call.

[ You are already conducting a call on one line.

^ Lift the handset.

Privacy

With a programmed function key

Press the programmed function key "Privacy".

Via the menu

@ Open the menu  Page 19.

Select and confirm the option shown.

Other parties can now join the call.

78 Making calls via multiple lines (MultiLine)

More features? gf

Privacy on? f

Blocking other parties from joining a call

If your phone is not already set to block other parties, you can make this setting manually. This block applies to the current call or the next call.

[ You are already conducting a call on one line.

^ Lift the handset.

With a programmed function key

Privacy

Press the programmed function key "Privacy".

Via the menu

@ Open the menu  Page 19.

Select and confirm the option shown.

Select and confirm the option shown. Other parties are now blocked from joining the call.

Making calls via multiple lines (MultiLine) 79

Third-party monitoring

During a call, a predefined party can be prompted to join the call as a "witness" using the "Slnt Mon Req" programmed function key. The third party on the call is not informed that a "witness" is joining the call. The "witness" cannot participate in the call; they can only hear what is being said.

When configuring and using third-party monitoring, please note the applicable data protection regulations.

Prerequisite: Third-party monitoring is configured on your system and the "Slnt Mon Req" programmed function key is configured on your phone. You are conducting a call. "Privacy" must be deactivated.

Slnt Mon Req

Line 1

RTRLN

Briefly press the programmed function key "Slnt Mon Req" twice. The "witness" hears a special tone on their phone and the message "Connect witness or tape" appears on both your display and the "witness" display.

^ The "witness" lifts the handset.

The "witness" presses the line key for the line on which the call is being conducted.

The "witness" can now listen to the call without being noticed.

Only the "witness" can end silent monitoring by hanging up or by pressing the line key.

Deactivating

Press the programmed function key "RTRLN". The LED goes out. Calls are signaled on the phone again.

80 Making calls in an executive/secretary team

Making calls in an executive/secretary team

An executive/secretary team is configured by your administrator and may include up to four executive and up to two secretary telephones.

For information on the meaning of the LED displays of the DSS keys, refer to

 Page 16.

Calling an executive or secretary phone

Calling an executive/secretary phone

A DSS key is configured as "executive" on the secretary phone and as "secretary" on the executive phone.

Example of a call from the executive to the secretary:

Secretary

Secretary 1

The LED is not lighting – the secretary is not on a call

^ Lift the handset.

Press the "secretary" DSS key.

: Press the key shown for speakerphone mode.

The LED is lighting – the secretary is on a call

^ Lift the handset.

Press the "secretary" DSS key.

You camp on to the secretary phone. The called party hears a tone and the "Pickup" programmed function key (

 Page 28) flashes.

: Press the key shown for speakerphone mode.

The DSS from the secretary to the executive functions in the same way – using the "executive" DSS key.

Making calls in an executive/secretary team 81

Release and return? l

Answering calls for the executive phone at the secretary phone

When a call is received for the executive phone, the secretary phone rings.

^ Lift the handset.

É Press the key shown for speakerphone mode.

Answering calls for the executive phone when already on a call

You are conducting a call. A call comes in on the executive phone.

[ Ask your call partner to wait.

Pickup

Executive

Press the programmed function key "Pickup" “(

Ending the call and returning to the first call

Confirm the option shown.

Continue the call with the first call partner.

Transferring a call to the executive phone

Prerequisite: You have answered a call for the executive phone on the secretary phone.

[ Announce the call partner. \ Replace the handset.

\ Replace the handset immediately.

Press the "executive" DSS key. You are connected to the executive phone.

With announcement

Without announcement

 Page 28).

82 Making calls in an executive/secretary team

Transferring calls directly to the executive phone

When the secretary is out of the office, calls for the executive can be transferred directly to the executive phone. This transfer can be performed on the secretary phone and on the executive phone.

Activating

RT Executive

Pickup

Press the "RT Executive" programmed function key. The LED lights up.

Deactivating

Press the "RT Executive" programmed function key. The LED goes out.

Calls for the secretary phone are not transferred, only calls for the executive phone.

Answering calls on the executive phone

The secretary phone does not answer a call for the executive. After 15 seconds (depending on the system) you hear an alert tone on the executive phone. The display shows who is calling.

^ Lift the handset.

Press the programmed function key "Pickup" (

Answering a call for another executive/ secretary team

 Page 28).

Executive 3

If multiple executive/secretary teams are configured, you can also answer calls for other teams.

^ Lift the handset.

Press the programmed function key, for example "Exec 3".

Call pickup is also possible during a call. Ask your call partner to wait briefly and then press the flashing programmed function key.

Making calls in an executive/secretary team 83

Feature settings? gf

Camp-on? f

Activate? f

Deactivate? f

Using a second (executive) telephone

Prerequisite: A second phone has been configured for the executive. A "Group Park" programmed function key is configured on the first and second executive phones.

Parking a call on the first phone

Group Park

Press the programmed function key "Group Park". The LED lights up.

Continuing a call on the second phone

^ Lift the handset.

Press the programmed function key "Group Park".

Activating and deactivating a second executive call

On the executive phone, you can configure calls to go to the secretary phone when you are on a call. If you are on a call and are expecting another important call, it may be useful to activate the second call feature.

@ Open the menu  Page 19.

Select and confirm the option shown.

Confirm the option shown.

84 Making calls in an executive/secretary team

Using signal call

If a "Buzz" programmed function key is configured on your executive phone, you can press a key to send a signal call to a specific destination phone (e.g.to a secretary phone). On the destination phone, the phone number of the transmitting phone is also briefly displayed for the signal call.

You can press the programmed function key in idle mode and during a call (once or several times).

If a "Buzz" programmed function key is not configured, you can lift the handset and enter the signal call code to send a signal call to a destination phone.

Placing a messenger call

You can place a messenger call by pressing a key if this key is configured on the executive phone. Programming a function key with a function

 Page 25.

Defining a representative for the secretary

Alt. Answer

Calls for the executive that arrive at the secretary phone can be forwarded to another phone. To do this you have to configure a "Alt. Answer" programmed function key. The procedure for doing this is identical to that described in Section ”Configuring function keys”

 Seite 25 (in this case Representative).

Activating the representative:

Press the programmed function key "Alt. Answer". The LED lights up.

Deactivating the representative:

Press the programmed function key "Alt. Answer". The LED goes out.

Other settings and functions 85

Reminder? f

New reminder? l

Save? l

Reminder? f

Next reminder? l

Delete? f

Other settings and functions

Saving appointments

Appointment reminder function

You can configure your phone to call you to remind you about appointments. You have to save the required call times to do this. This is possible for a period of up to 24 hours in advance.

Saving appointments

@ Open the menu  Page 19.

Select and confirm the option shown. The display indicates whether an appointment reminder has already been saved.

For the first appointment: Confirm the option shown. For additional appointments: Select and confirm the option shown.

j Enter the time as 3 or 4 digits, for example 845 for 8.45a.m. or 1500 for 3p.m.

Confirm the option shown.

Deleting saved reminders

@ Open the menu  Page 19.

Select and confirm the option shown. A saved reminder is displayed.

Confirm if you have saved several reminders.

Select and confirm the option shown.

@ Press the key shown.

86 Other settings and functions

Reminder :

PIN / COS? f

PIN 1? l

Using timed reminders

Prerequisite: You have saved a reminder. The saved time arrives.

The phone rings.

^ Lift the handset. The appointment time is displayed. \ Replace the handset.

If you do not lift the handset, the phone rings several more times and "Reminder" is displayed before the reminder is deleted.

Using a different telephone in the same way as your own

You can log on to another telephone belonging to the OpenScape 4000 system using a personal identification number (PIN). This also applies to telephones in networked OpenScape 4000 systems, for example at other company locations. At the other telephone you can then

• make calls and assign the charges to cost centers,

• make calls and assign the charges to specific projects,

• check your mailbox,

• use a number saved on your phone for saved number redial,

• enter appointments.

Using an internal PIN, you can have your calls diverted to a telephone in the office or department where you will be for a temporary period (call forwarding - "follow me").

Logging on to another telephone

Prerequisite: You have been assigned a PIN by your administrator. You require an internal PIN for calls within your own OpenScape 4000 system, while for calls involving other OpenScape 4000 systems in the integrated network you require a network-wide PIN.

@ Open the menu  Page 19.

Select and confirm the option shown.

Select and confirm the option shown. If you have several PINs and wish to use another one, select the other PIN.

j At the display "Enter station no:" or "Enter ID", you are prompted to enter your

PIN.

Other settings and functions 87

Call forw. - follow me? f

Save? l

PIN / COS? f

Deactivate PIN? f

The following applies within your own OpenScape 4000 system

j Enter your internal PIN.

The following applies within your own and another OpenScape

4000 system within the integrated network

j Enter the 2-digit node ID of your own OpenScape 4000 system (consult your ad-

ministrator).

j # Enter your own number and press the hash key. j # Enter the network-wide PIN and press the hash key.

Making a call after (successful) logon:

You will hear the dial tone. "Please dial" appears on the display.

: Press the key shown.

j Enter a phone number immediately.

Setting up "follow me" call forwarding after successful logon

Select and confirm the option shown.

Select and confirm the option shown. Call forwarding is now active.

Logging off from another phone

@ Open the menu  Page 19.

Select and confirm the option shown.

You are automatically logged off if the other telephone remains unused for several minutes.

88 Other settings and functions

Mobile HFA Logon? f

Mob. HFA Logon started

Moving your connection to another telephone (mobility)

You can move your telephone connection with most of your functions and features (phone number, key assignment, authorization) to another telephone. The "home telephone" is deactivated and the "guest telephone" becomes "your" telephone. The original connection of your "guest telephone" is likewise deactivated. Call forwarding should therefore be programmed first for its phone number

 Page 45. The move remains effective until you log off from the "guest tele-

phone". This procedure can also be performed on a network-wide basis.

Moving the connection to the "guest telephone"

Log on to the "guest telephone" from your own connection.

@ Open the menu  Page 19.

Select and confirm the option shown.

or With the telephone in idle status:

j Enter the system code for "Mobile HFA Logon" (e.g. 125).

j# Enter the phone number of the "home telephone" and press the hash key. j# Enter your code number and press the hash key.

The logon procedure begins.

Your own phone number will appear in the bottom line when you are correctly logged on.

You can no longer see the original user settings for the "guest telephone" but you can now use your connection. Your "home telephone" cannot be used during this period.

Other settings and functions 89

Mobile HFA Logoff? f

Mob. HFA Logoff started

Mobile forced logoff

Cancel mobility

Enter mobility password

Connecting to the "home telephone" again

Logging off through the "guest telephone"

If you no longer need your connection on the "guest telephone" or if you want to switch back to your "home telephone", log off from the "guest telephone".

@ Open the menu  Page 19.

Select and confirm the option shown.

or With the telephone in idle status:

j Enter the system code for "Mobile HFA Logoff" (e.g. 126).

The logoff procedure begins.

Logging off through the "home telephone"

If you have forgotten to log off from the "guest telephone", you can still do this through the "home telephone".

The following message is displayed on the "home telephone".

Confirm the option shown.

If your administrator has activated the "mobility password", you will be prompted to enter this now.

j Enter the mobility password.

The "guest telephone" is now available again with its original phone number, features and functions. Any call forwarding instruction set can now be deleted.

The "home telephone" is reactivated and you can make calls again as usual.

Moving the connection to the next telephone

If you want to move your connection from the first "guest telephone" to a second "guest telephone", log on to the second "guest telephone" in the usual fashion (see

 Page 88).

The message "Log off successful" is output on the first "guest telephone". The "home telephone" remains locked. You can now use the second "guest telephone" in the same way as the first one.

90 Other settings and functions

OpenScape 4000 as an entrance telephone system (two-way intercom)

You can place a speaker call to an internal party on OpenScape 4000 using the loudspeaker on their telephone to establish a connection. You can also initiate a speaker call from a consultation call. Possible functions include:

• System-wide speaker call

– to a variable destination – to a fixed destination

• Speaker call in a group

– to a variable destination – to a fixed destination

• Two-way intercom in a group

– to a variable destination – to a fixed destination

• Announcement to all members of a line trunk group

You can cancel the speaker call or the announcement by replacing the handset or - during a consultation - by retrieving the call on hold.

Please ensure for all functions that "Speaker call protect" is deactivated on the relevant phones

 Page 102.

If a speaker call is placed to a party and "Speaker call protect" is activated, the speaker call will be ignored and a normal call will be placed.

Other settings and functions 91

System-wide speaker call

You can place a speaker call from your phone to any internal party with a telephone equipped with speakerphone mode or a loudspeaker.

Speaker call to a variable destination

A destination party is contacted via his or her internal phone number.

^ Lift the handset.

: Press the key shown for speakerphone mode.

j Enter the system code for "Speaker call-one-way" (consult your administrator if

necessary).

Spkr. 1-way

Line 1

Press the programmed "Spkr. 1-way" key.

j Enter the internal phone number of the party.

A connection to that user's loudspeaker will immediately be established if

• the station is not busy,

• the handset has not been lifted and

• speaker call protect is not activated.

Z The caller hears a confirmation tone when the connection has been established

and can start speaking.

^ The called party can answer the call by lifting the handset.

: If the party to whom you are speaking presses the speaker key

the line key (if configured), the connection will be aborted.

The number of possible speaker calls and normal calls is the same.

92 Other settings and functions

Speaker call to a fixed destination

The system code for "Speaker call-one-way" and the destination number are programmed on a selected dialing key

 Page 27.

123456

COM Group

Press the programmed selected dialing key. A connection to the destination loudspeaker is established immediately.

Speaker call in a group

You can also establish a normal connection within a group or team (with team call = speed-dial numbers 0-9 or 00-99 for team members) via a speaker call. The speaker call is then initiated by a group telephone.

The "COM group speaker call" function is line-independent – all phones can call each other via a speaker call.

Speaker call to a variable destination

^ Lift the handset.

: Press the key shown for speakerphone mode.

j Enter the system code for "COM group speaker call" (consult your administrator

if necessary).

Press the programmed "COM Group" key.

123456

j Enter the speed-dial number for the corresponding group member.

A connection to that user's loudspeaker will immediately be established if

• the station is not busy,

• the handset has not been lifted and

• "Do not disturb" is not activated.

^ The called party answers the speaker call by lifting the handset.

: If the party to whom you are speaking presses the speaker key

the line key (if configured), the connection will be aborted.

Other settings and functions 93

Speaker call to a fixed destination

The system code for "COM group speaker call" and the speed-dial number for the corresponding group member are programmed on a selected dialing key

 Page 27.

123456

Line 1

COM Spk 2way

Press the programmed selected dialing key. A connection to the destination loudspeaker is established immediately.

^ The called party can answer the call by lifting the handset.

: If the party to whom you are speaking presses the speaker key

the line key (if configured), the connection will be aborted.

Two-way intercom to a variable destination

When using the two-way intercom in a group, the loudspeaker and microphone of the destination phone are automatically switched on.

^ Lift the handset.

: Press the key shown for speakerphone mode.

j Enter the system code for "Speaker call-two-way" (consult your administrator if

necessary).

Press the programmed "COM Spk 2way" key.

DSS

j Enter the speed-dial number for the corresponding group member.

The loudspeaker and microphone of the destination phone are switched on automatically.

Two-way intercom to a fixed destination

The system code for "Speaker call-two-way" and the speed-dial number for the corresponding group member are programmed on the selected dialing key

 Page 27.

Press the programmed key.

The loudspeaker and microphone of the destination phone are switched on automatically.

94 Other settings and functions

Announcement (broadcast) to all members of a line trunk group

You can use this function to send an announcement to all members (10 to 40) of a line trunk group.

Z Once you have activated the group call, you will hear a confirmation tone. You

can then begin the announcement.

^ Lift the handset.

: Press the key shown for speakerphone mode.

j Enter the system code for "Speaker call-1-way bcst" (consult your administrator

if necessary).

Broadcst Spk

DSS

j Enter the internal phone number of a group member. Z The loudspeakers on all group phones are automatically switched on and you

\ You end the announcement by replacing the handset. ^ If a group member lifts their handset, they are connected to you and the an-

Press the programmed "Broadcst Spk" key.

will hear a confirmation tone. You can begin the announcement.

nouncement is ended.

: If a group member presses the speaker key

the relevant line key for the announcement, they are disconnected from the announcement. If the last remaining member of the group presses the speaker key or line key, the announcement ends.

Other settings and functions 95

Destinations? l

Forwarding station No.? f

Variable call forw.? l

Completed? l

Save? l

Forwarding calls for other stations

You can save, activate, display and deactivate call forwarding for another telephone, fax machine or PC from your own phone. To do so, you need to know the PIN for the other station or have the "Call forwarding for other stations" class of service. Your administrator can help you in both cases.

Storing a destination for another telephone/activating call forwarding

@ Open the menu  Page 19.

Confirm the option shown.

Select and confirm the option shown.

Confirm the option shown.

j Enter the number of the other telephone.

Confirm the option shown.

j Enter the PIN

Confirm the option shown.

j Enter the destination number.

Select and confirm the option shown. Call forwarding is activated immediately.

96 Other settings and functions

Destinations? l

Forwarding station No.? f

Completed? l

Save? l

Saving a forwarding destination for fax/PC/busy station – activating call forwarding

@ Open the menu  Page 19.

Confirm the option shown.

Select and confirm the option shown.

j Enter the code for the call forwarding type you wish to set. Codes are assigned

by your administrator. You can enter the codes applicable to you in the table below:

"Forwarding for fax":

"Forwarding for PC":

"Forwarding on busy":

j Enter the number of the other station.

Confirm the option shown.

j Enter the PIN

Confirm the option shown.

j Enter the destination number.

Confirm the option shown. Call forwarding is activated immediately.

Other settings and functions 97

Feature settings? f

Forwarding station No.? f

Variable call forw.? l

Completed? l

Deactivate? l

Display? l

3428------------------------->8968

Displaying/deactivating forwarding for another telephone

@ Open the menu  Page 19.

Select and confirm the option shown.

Confirm the option shown.

j Enter the number of the other telephone.

Confirm the option shown.

j Enter the PIN

Confirm the option shown.

Deactivating

Confirm the option shown.

Displaying

Select and confirm the option shown.

Sample display:

Calls for station 3428 are redirected to station 8968.

98 Other settings and functions

Feature settings? f

Forwarding station No.? f

Completed? l

Deactivate? l

Display? l

Displaying/deactivating forwarding for fax/PC/busy stations

@ Open the menu  Page 19.

Select and confirm the option shown.

j Enter the code for the call forwarding type you wish to set. Codes are assigned

by your administrator. You can enter the codes applicable to you in the table below:

"Displaying forwarding for fax":

"Displaying forwarding for PC":

"Displaying forwarding when busy":

"Deactivating forwarding for fax":

"Deactivating forwarding for PC":

"Deactivating forwarding when busy":

j Enter the number of the other station.

Confirm the option shown.

j Enter the PIN

Confirm the option shown.

Deactivating

Confirm the option shown.

Checking

Select and confirm the option shown.

Changing forwarding for another station

Proceed in the same way as for saving/activating: for another phone

 Page 95, for fax, PC or busy station  Page 96.

Special parallel call (ONS) functions 99

A (Master) BC

ONS group

Special parallel call (ONS) functions

If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as on your own phone. Consult your administrator about setting up an ONS group.

An ONS group may consist of up to three phones (phone numbers).

Up to one group member can be an external phone (such as a mobile phone). One phone in the group is the "master" (A) – the other ONS group members (B, C) receive A's number.

If A, B or C receives a call, all phones in the ONS group ring. If A, B or C is busy, all phones in the ONS group are busy (callers outside the ONS group receive a busy signal). Within the ONS group, phones can be reached on their original phone numbers.

The following functions also have an additional impact on internal member phones in an ONS group.

• Call waiting

• Call forwarding

• Do not disturb

• Mailbox (MWI)

• Callback

• Call lists

If your ONS group contains a mobile phone, you must ensure that it is always available (switched on). Otherwise the mobile mailbox may pick up a call too early, leading to call signaling problems on the other ONS group member phones.

 Page 57

 Page 45

 Page 101

 Page 18

 Page 50

 Page 36

100 Special parallel call (ONS) functions

Feature settings? f

Join hunt group? f

Deactivate? l

Activate? l

Leaving/rejoining hunt group

Prerequisite: A hunt group is set up for the team.

You can exit the hunt group at any time, for example if you are leaving your workplace, and then rejoin the group when you return.

You remain accessible via your own phone number even if you have exited the hunt group.

@ Open the menu  Page 19.

Select and confirm the option shown.

Confirm the option shown.

Unify OpenScape CP200, OpenScape 4000, OpenScape CP205 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Trademarks

Software update

Care and cleaning instructions

Online documentation

Location of the telephone

Product-oriented environmental protection

General information

About this manual

Icons used in the manual

Displays for describing operation

Selecting and confirming the required option

Setting the required option

Intended use

Telephone type

Speakerphone quality and display legibility

Getting to know the OpenScape Desk Phone CP200/CP205

The user interface of the telephone

Display

Programmable function keys

Dialpad

Navigation keys

Mailbox

Voicemail

Call lists

Einstellungen and functions

Ports on the underside of the phone

Using network ports more efficiently

Telephone settings

Display

Setting contrast

Audio

Adjusting audio settings

Call settings

Activating and deactivating second call

System speed-dial numbers

Speed dialing with extensions

Individual speed-dial numbers

Programming the function keys

Configuring function keys

Configuring selected dialing/direct station selection keys

Additional selected dialing key functions

Configuring the pickup key

Deleting function key programming

Making calls

Receiving calls

Answering a call via the handset

Answering a call via the headset

Answering a call using a DSS key

Answering calls for another member of your team

Directed call transfer

Using the speakerphone (speaker call)

Turning the microphone on and off

Ending a call

Making calls

Off-hook dialing

Dialing with the headset connected

En-bloc sending/correcting phone numbers

Redialing a number (last number dialed)

Redialing a number (saved number)

Making calls with a direct station selection key

Dialing subscribers from the call lists

Calling a subscriber from the phonebook

Using speed dialing

Call duration display

Dialing with call charge assignment

Talking to your colleague with a speaker call

If you cannot reach a destination...

Forwarding calls

Programming call forwarding

Fixed forwarding (all calls)

Activating and deactivating fixed forwarding by means of an option

Variable forwarding (all calls)

Additional forwarding types

Displays

Using callback