Unify CP200, CP400, CP600 Administrator Documentation
OpenScape Desk Phone CP200/400/600
Phone Administration
Administrator Documentation
A31003-C1000-M101-1-76A9
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
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Copyright © Unify Software and Solutions GmbH & Co. KG 03/2016
Mies-van-der-Rohe-Str. 6, 80807 München/Deutschland
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Reference No.: A31003-C1000-M101-1-76A9
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characteristics of performance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
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Content 0
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
1.1 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
1.2 Maintenance Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
1.3 Labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
1.4 About the Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
1.5 Conventions for this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
1.6 The OpenScape Desk Phone CP Family. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
1.6.1 OpenScape Desk Phone CP600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
1.6.2 OpenScape Desk Phone CP400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
1.6.3 OpenScape Desk Phone CP200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
1.7 Administration Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
1.7.1 Web-based Management (WBM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
1.7.2 DLS (OpenScape Deployment Service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
1.7.3 Local Phone Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
1.7.4 OpenStage Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
2 Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
2.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
2.2 Assembling and Installing the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
2.2.1 Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
2.2.2 Connectors at the bottom side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
2.2.3 Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.2.4 How to Connect the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.2.5 How to Better Use LAN Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
2.2.6 Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
2.3 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
2.3.1 How to Access the Web Interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
2.3.2 How to Set the Terminal Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
2.3.3 Basic Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2.3.4 DHCP Resilience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2.3.5 Date and Time / SNTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
2.3.6 SIP Server Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
2.3.7 Extended Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
2.3.8 Vendor Specific: VLAN Discovery and DLS Address . . . . . . . . . . . . . . . . . . . . . 2-27
2.3.8.1 How to Use a Vendor Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
2.3.8.2 How to Use Option #43 "Vendor Specific" . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
2.3.9 DLS Server Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
2.3.9.1 Using Vendor Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
2.3.9.2 Using Option #43 "Vendor Specific" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
2.3.10 Using the Web Interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
2.3.11 Using the Local Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
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3 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
3.1 Access via Local Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
3.2 Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
3.3 LAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
3.3.1 LAN Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
3.3.2 VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
3.3.2.1 Automatic VLAN discovery using LLDP-MED . . . . . . . . . . . . . . . . . . . . . . . . 3-50
3.3.2.2 Automatic VLAN discovery using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
3.3.2.3 Manual configuration of a VLAN ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
3.4 IP Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
3.4.1 Quality of Service (QoS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
3.4.1.1 Layer 2 / 802.1p. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
3.4.1.2 Layer 3 / Diffserv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
3.4.2 Protocol Mode IPv4/IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
3.4.3 Use DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
3.4.4 IP Address - Manual Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
3.4.5 Default Route/Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
3.4.6 Specific IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
3.4.7 DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68
3.4.7.1 DNS Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68
3.4.7.2 DNS Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69
3.4.7.3 Terminal Hostname . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70
3.4.8 Configuration & Update Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71
3.4.9 SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74
3.5 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77
3.5.1 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77
3.5.2 SRTP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78
3.5.3 Access control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-79
3.5.4 Security Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81
3.5.5 Security-Related Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82
3.5.6 Password Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83
3.5.6.1 General Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83
3.5.6.2 Admin Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-84
3.5.6.3 Character Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-85
3.5.6.4 Change Admin and User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-85
3.5.7 Certificate Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-86
3.5.7.1 Online Certificate Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-86
3.5.7.2 Server Authentication Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-87
3.6 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88
3.6.1 Terminal and User Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88
3.6.1.1 Terminal Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88
3.6.1.2 Display Identity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88
3.6.2 Emergency and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-89
3.6.3 Energy Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-90
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3.6.3.1 Backlight Time Setting (OpenScape Desk Phone CP600 only) . . . . . . . . . . 3-90
3.6.3.2 Energy Efficient Ethernet (OpenScape Desk Phone CP200 only) . . . . . . . . 3-91
3.6.4 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-92
3.6.4.1 Logging of Missed Calls (via User menu). . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93
3.6.5 Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-94
3.6.5.1 SNTP is Available, but no Automatic Configuration by DHCP Server . . . . . 3-95
3.6.5.2 No SNTP Server Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-96
3.6.6 SIP Addresses and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-97
3.6.6.1 SIP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-97
3.6.6.2 SIP Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99
3.6.7 SIP Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-100
3.6.8 SIP Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-103
3.6.8.1 Outbound Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-103
3.6.8.2 SIP Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-104
3.6.8.3 SIP connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-104
3.6.8.4 Media/SDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-106
3.6.8.5 Early 183 response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-107
3.6.9 SIP Session Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-108
3.6.10 Resilience and Survivability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-110
3.6.10.1 Connectivity Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-111
3.6.10.2 Response Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-112
3.6.10.3 Non-INVITE Transaction Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-114
3.6.10.4 Maximum Registration Backoff Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-115
3.6.10.5 Backup SIP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-116
3.6.11 Interactive Connectivity Establishment (ICE) . . . . . . . . . . . . . . . . . . . . . . . . . 3-118
3.6.11.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-118
3.6.11.2 Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-118
3.6.11.3 Candidates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-120
3.6.11.4 Technical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-120
3.7 Feature access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
-121
3.8 Feature Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-124
3.8.1 Allow Refuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-124
3.8.2 Hot/Warm Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-125
3.8.3 Initial Digit Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-126
3.8.4 Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-127
3.8.4.1 Feature Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-127
3.8.4.2 Pickup alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-127
3.8.5 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-130
3.8.5.1 Transfer on Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-130
3.8.5.2 Transfer on Hangup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-130
3.8.6 Callback URIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-132
3.8.6.1 Call Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-133
3.8.7 Message Waiting Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-134
3.8.8 Indicate Messages . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-135
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3.8.9 System Based Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-136
3.8.10 Server Based Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-137
3.8.11 uaCSTA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-139
3.8.12 Local Menu Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-140
3.8.13 Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-141
3.9 Free Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-144
3.9.1 How to Configure Free Programmable Keys (FPKs) . . . . . . . . . . . . . . . . . . . . . 3-144
3.9.2 How to Enable "Long Press" for Free Programmable Keys . . . . . . . . . . . . . . . . 3-144
3.9.3 Clear (no feature assigned) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-146
3.9.4 Selected Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-146
3.9.5 Repeat Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-147
3.9.6 Call Forwarding (Standard) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-147
3.9.7 Call Forwarding by Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-148
3.9.8 Ringer Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-150
3.9.9 Hold . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-150
3.9.10 Alternate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-151
3.9.11 Blind Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-151
3.9.12 Transfer Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-152
3.9.13 Deflect a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-153
3.9.14 Shift Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-153
3.9.15 Phone-Based Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-154
3.9.16 Accept Call via Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-154
3.9.17 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-155
3.9.18 Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-155
3.9.19 Repertory Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-156
3.9.20 Feature Toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-157
3.9.21 Mobility / Mobile User Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-157
3.9.22 Directed Pickup . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-158
3.9.23 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-158
3.9.23.1 Cancel Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-159
3.9.24 Pause Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-159
3.9.25 Resume Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-160
3.9.26 Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-160
3.9.27 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-161
3.9.28 Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-161
3.9.28.1 Auto Answer With Zip Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-162
3.9.29 Server Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-162
3.9.30 BLF Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-163
3.9.31 Send Request via HTTP/HTTPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-163
3.9.32 Built-in Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-166
3.9.33 2nd Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-166
3.9.34 Start Phonebooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-167
3.9.35 Show phone screen (OpenScape Desk Phone CP200 only) . . . . . . . . . . . . . . 3-167
3.9.36 Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-168
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3.10 Fixed Function Keys on OpenScape Desk Phone CP200. . . . . . . . . . . . . . . . . . . 3-168
3.11 Multiline Appearance/Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-169
3.11.1 Line Key Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-169
3.11.2 How to Configure Line Keys for Keyset Operation . . . . . . . . . . . . . . . . . . . . . 3-172
3.11.3 Configure Keyset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-174
3.11.4 Line Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-179
3.11.4.1 Preview and Preselection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-180
3.11.5 Immediate Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-181
3.11.6 Direct Station Select (DSS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-181
3.11.6.1 General DSS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-182
3.11.6.2 Settings for a DSS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-183
3.11.7 Distinctive Ringers per Keyset Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-185
3.12 Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-188
3.13 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-188
3.13.1 Canonical Dialing Configuration . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 3-188
3.13.2 Canonical Dial Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-193
3.13.3 Phone location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-195
3.13.4 Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-196
3.14 Ringer Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-197
3.14.1 Distinctive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-197
3.14.2 Map to Specials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-200
3.14.3 Special Ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-200
3.15 Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-203
3.16 Transferring Phone Software, Application, and Media Files . . . . . . . . . . . . . . . . . 3-205
3.16.1 FTP/HTTPS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-205
3.16.2 Common FTP/HTTPS Settings (Defaults). . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-205
3.16.3 Phone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-207
3.16.3.1 Upgrade using File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-207
3.16.3.2 Upgrade using FTP/HTTPS . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . 3-208
3.16.3.3 Download/Update Phone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-210
3.16.4 Picture Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-211
3.16.4.1 FTP/HTTPS Access Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-211
3.16.4.2 Download Picture Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-213
3.16.5 LDAP Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-214
3.16.5.1 FTP/HTTPS Access Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-214
3.16.5.2 Download LDAP Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-216
3.16.6 Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-217
3.16.6.1 FTP/HTTPS Access Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-217
3.16.6.2 Download Logo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-219
3.16.7 Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-220
3.16.7.1 FTP/HTTPS Access Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-220
3.16.7.2 Download Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-222
3.16.8 Ringer File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-223
3.16.8.1 FTP/HTTPS Access Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-224
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3.16.8.2 Download Ringer File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-226
3.16.9 Dongle Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-227
3.16.9.1 FTP/HTTPS Access Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-227
3.16.9.2 Download Dongle Key File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-229
3.17 Corporate Phonebook: Directory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-230
3.17.1 LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-230
3.18 Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-232
3.18.1 RTP Base Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-232
3.18.2 Codec Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-233
3.18.3 Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-235
3.19 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-235
3.19.1 Troubleshooting: Lost Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-236
3.20 Restart Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-237
3.21 Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-237
3.22 SSH – Secure Shell Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-237
3.23 Display License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-238
3.24 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-239
3.24.1 Display General Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-239
3.24.2 View Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-240
3.24.3 User Access to Diagnostic Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-240
3.24.4 Diagnostic Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-241
3.24.5 LAN Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-243
3.24.6 LLDP-MED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-244
3.24.7 IP Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-246
3.24.8 Process and Memory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-247
3.24.9 Fault Trace Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-249
3.24.10 EasyTrace Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-255
3.24.10.1 Bluetooth handsfree profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-255
3.24.10.2 Bluetooth headset profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-255
3.24.10.3 Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-256
3.24.10.4 Call Log Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-257
3.24.10.5 Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-257
3.24.10.6 DAS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-258
3.24.10.7 DLS Data Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-258
3.24.10.8 Help Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-259
3.24.10.9 Key Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-259
3.24.10.10 LAN Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-260
3.24.10.11 Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-260
3.24.10.12 Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-261
3.24.10.13 Phone administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-261
3.24.10.14 Local Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-262
3.24.10.15 LDAP Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-262
3.24.10.16 Server based applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-263
3.24.10.17 Sidecar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-263
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3.24.10.18 SIP standard multiline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-263
3.24.10.19 SIP standard singleline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-264
3.24.10.20 Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-264
3.24.10.21 Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-265
3.24.10.22 Voice Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-266
3.24.10.23 Web Based Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-266
3.24.10.24 802.1x problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-267
3.24.10.25 No Tracing for All Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-267
3.24.11 Bluetooth Advanced Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-267
3.24.12 M5T Advanced Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-267
3.24.13 QoS Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-269
3.24.13.1 Conditions and Thresholds for Report Generation . . . . . . . . . . . . . . . . . 3-269
3.24.13.2 View Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-272
3.24.14 Core dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-276
3.24.15 Remote Tracing – Syslog . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . 3-277
3.24.16 HPT Interface (For Service Staff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-278
3.25 MWI LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-279
3.26 Missed Call LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-279
3.27 Impact Level Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-281
4 Technical Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-284
4.1 Default Port List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-284
4.2 Troubleshooting: Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-286
5 Examples and HowTos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-288
5.1 Canonical Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-288
5.1.1 Canonical Dialing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-288
5.1.2 Canonical Dial Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-289
5.1.2.1 Conversion examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-290
5.2 How to Create Logo Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-292
5.2.1 For OpenScape Desk Phone CP600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-292
5.3 How to Set Up the Corporate Phonebook (LDAP). . . . . . . . . . . . . . . . . . . . . . . . . . 5-295
5.3.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-295
5.3.2 Create an LDAP Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-296
5.3.3 Load the LDAP Template onto the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-300
5.3.4 Configure LDAP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-301
5.3.5 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-301
5.4 An LLDP-Med Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-304
5.5 Example Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-306
5.5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-306
5.5.2 Dial Plan Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-306
5.5.3 How To Set Up And Deploy A Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-308
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-311
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
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Overview
Important Notes
1Overview
1.1 Important Notes
Do not operate the equipment in environments where there is a danger of explosions.
If Power over Ethernet (PoE) is not available: For safety reasons the phone should
only be operating using the supplied plug-in power unit.
Use only original accessories. Using other accessories may be dangerous and will
invalidate the warranty, extended manufacturer’s liability and the CE mark.
Never open the telephone or add-on equipment. If you encounter any problems, contact System Support.
7
Installation requirement for USA, Canada, Norway, Finland, and Sweden: Connection
to networks which use outside cables is prohibited. Only in-house networks are permitted.
For USA and Canada only:
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This product is a UL Listed Accessory, I.T.E., in U.S.A. and Canada.
This equipment also complies with the Part 68 of the FCC Rules and the Industrie
Canada CS-03.
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1.2 Maintenance Notes
7
7
7
Do not perform maintenance work or servicing of the telephone in environments
where there is a danger of explosions.
Use only original accessories. Using other accessories may be dangerous and will
invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems, contact
System Support.
1.3 Labeling
The compliance of the equipment according to EU directives is confirmed
by the CE mark. This Declaration of Conformity and, where applicable, other existing declarations of conformity as well as further information on regulations that restrict the usage of substances or affect the declaration of
substances used in products can be found in the Unify Expert WIKI at
http://wiki.unify.com under the section “Declarations of Conformity”.
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Overview
Maintenance Notes
1.4 About the Manual
The instructions within this manual will help you in administering and maintaining OpenScape
Desk Phone CP telephones. The instructions contain important information for safe and proper
operation of the phones. Follow them carefully to avoid improper operation and get the most
out of your multi-function telephone in a network environment.
This guide is intended for service providers and network administrators who administer VoIP
services using the OpenScape Desk Phone CP and who have a fundamental understanding of
VoIP, SIP, IP networking, and telephony. The tasks described in this guide are not intended for
end users.
These instructions are laid out in a user-oriented manner, which means that you are led through
the functions of the OpenScape Desk Phone CP step by step, wherever expedient. For the users, a separate manual is provided.
You can find further information on the official Unify website (http://www.unify.com/)
and on the Unify Wiki (http://wiki.unify.com/).
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Overview
Conventions for this Document
1.5 Conventions for this Document
The terms for parameters and functions used in this document are derived from the web interface (WBM). In some cases, the phone’s local menu uses shorter, less specific terms and abbreviations. In a few cases the terminologies differ in wording. If so, the local menu term is added with a preceding "/".
For the parameters described in this document, a WBM screenshot and the path in the local
phone menu is provided.
This document describes the software version V3R4.
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The OpenScape Desk Phone CP Family
1.6 The OpenScape Desk Phone CP Family
The OpenScape Desk Phone CP phone family comprises the following devices.
• Section 1.6.1, “OpenScape Desk Phone CP600”
• Section 1.6.2, “OpenScape Desk Phone CP400”
• Section 1.6.3, “OpenScape Desk Phone CP200”
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Overview
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Overview
The OpenScape Desk Phone CP Family
1.6.1 OpenScape Desk Phone CP600
1 With the Handset, the user can pick up and conduct calls in the usual manner.
2 The Microphone is used in the speakerphone mode.
3 The Display provides intuitive support for telephone operation.
4 With the Menu Key, the user/administrator has access to the user/administrator menu.
5 With the Navigation Keys, the user/administrator can navigate through the various phone functions.
6 With the Soft Keys, the user/administrator can operate the phone´s functions.
7 Audio Keys:
+ and -: Increases/decreases the speaker/headset and handset volume.
Mute: Turns off/on the microphone during conversations.
Speaker: Turns on/off the hands-free mode (speakerphone).
Headset: Switches the audio between handset/speakerphone and headset
8 The Notification LED visually signals incoming calls and new voice messages.
9 The Keypad is used for entering phone numbers and text.
10 The Out-of-Office Key provides an easy way to set up Call Deflection and DND.
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1.6.2 OpenScape Desk Phone CP400
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Overview
The OpenScape Desk Phone CP Family
1 With the Handset, the user can pick up and conduct calls in the usual manner.
2 The Microphone is used in the speakerphone mode.
3 The Display provides intuitive support for telephone operation.
4 With the Menu Key, the user/administrator has access to the user/administrator menu.
5 With the Navigation Keys, the user/administrator can navigate through the various phone functions.
6 With the Context Keys, the user/administrator can operate the phone´s functions.
7 Audio Keys:
+ and -: Increases/decreases the speaker/headset and handset volume.
Mute: Turns off/on the microphone during conversations.
Speaker: Turns on/off the hands-free mode (speakerphone).
Headset: Switches the audio between handset/speakerphone and headset
8 The Notification LED visually signals incoming calls and new voice messages.
9 The Keypad is used for entering phone numbers and text.
10 The Out-of-Office Key provides an easy way to set up Call Deflection and DND.
11 The Free programmable Keys can be set up with various functions defined by user.
Tabelle 1-2
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5
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Overview
The OpenScape Desk Phone CP Family
1.6.3 OpenScape Desk Phone CP200
1 With the Handset, the user can pick up and conduct calls in the usual manner.
2 The Microphone is used in the speakerphone mode.
3 The Display provides intuitive support for telephone operation.
4 Conversation Keys:
Hold: Places a call in hold.
Transfer: Transfers a current call to another party.
Conference: Initiates a conference call.
5 With the Menu Key, the user has access to the user menu.
6 With the Messages Key, the user has access to the voicemail and the call log.
7 With the Navigation Keys, the user/administrator can navigate through the various phone functions.
8 With the Function Keys, the user can comfortably operate the phone´s functions like Conversations,
Phonebook, Call Deflection and Redial.
9 The Keypad is used for entering phone numbers and text.
10 Audio Keys:
+ and -: Increases/decreases the speaker/headset and handset volume.
Mute: Turns off/on the microphone during conversations.
Speaker: Turns on/off the hands-free mode (speakerphone).
Headset: Switches the audio between handset/speakerphone and headset
11 The Notification LED visually signals incoming calls and new voice messages.
Tabelle 1-3
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Overview
Administration Interfaces
1.7 Administration Interfaces
You can configure the OpenScape Desk Phone CP by using any of the methods described in
this chapter.
1.7.1 Web-based Management (WBM)
This method employs a web browser for communication with the phone via HTTPS. It is applicable for remote configuration of individual IP phones in your network. Direct access to the
phone is not required.
To use this method, the phone must first obtain IP connectivity.
>
1.7.2 DLS (OpenScape Deployment Service)
The OpenScape Deployment Service (DLS) is an OpenScape Management application for administering phones and soft clients in both OpenScape and non-OpenScape networks. It has
a Java-supported, web-based user interface, which runs on an internet browser. For further information, please refer to the OpenScape Deployment Service Administration Guide.
1.7.3 Local Phone Menu
This method provides direct configuration of the OpenScape Desk Phone CP via the local
phone menu. Direct access to the phone is required.
As long as the IP connection is not properly configured, you have to use this method
>
to set up the phone.
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Overview
Administration Interfaces
1.7.4 OpenStage Manager
This program offers you an additional option for tailoring your OpenScape Desk Phone CP to
your personal needs. Further information please find under:
http://wiki.unify.com/wiki/OpenStage_Manager.
Features
• Phonebook management
• Synchronisation of contacts
• Save and restore
• Key programming
• Ringtones
• Assignment of images to contacts (OpenScape Desk Phone CP600)
• Screensaver (OpenScape Desk Phone CP600)
>
Contact your administrator for the latest version of OpenStage Manager. The feature
availablity depends on phonetype.
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Startup
Prerequisites
2Startup
2.1 Prerequisites
The OpenScape Desk Phone CP acts as an endpoint client on an IP telephony network, and
has the following network requirements:
• An Ethernet connection to a network with SIP clients and servers.
Only use switches in the LAN to which the OpenScape Desk Phone CP phone
7
• OpenScape Voice server.
• An FTP Server for file transfer, e. g. firmware, configuration data, application software
• A DHCP (Dynamic Host Configuration Protocol) server (recommended).
• DLS (OpenScape Deployment Service) for advanced configuration and software deployment (recommended).
is connected. An operation at hubs can cause serious malfunctions in the hub
and in the whole network.
For additional information see: http://wiki.unify.com/wiki/IEEE_802.1x.
2.2 Assembling and Installing the Phone
2.2.1 Shipment
• Phone
• Handset
• Handset cable
• Subpackage:
– Document "Information and Important Operating Procedures"
– Emergency number sticker
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Headset
Handset
Network Switch
PC (eg. Phone Manager)
Key Module
(max. 4)
Power supply
(if required)
Service Interface
Startup
Assembling and Installing the Phone
2.2.2 Connectors at the bottom side
OpenScape Desk Phone CP600
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OpenScape Desk Phone CP400
Headset
Handset
Network Switch
PC (eg. Phone Manager)
Key Module
(max. 2)
Service Interface
Power supply
(if required)
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Startup
Assembling and Installing the Phone
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Headset
Handset
Network Switch
PC (eg. Phone Manager)
Service Interface
Power supply
(if required)
Startup
Assembling and Installing the Phone
OpenScape Desk Phone CP200
2.2.3 Assembly
1. Handset
Insert the plug on the long end of the handset cable into the jack on the base of the
telephone and press the cable into the groove provided for it. Next, insert the plug on the
short end of the handset cable into the jack on the handset.
2. Emergency Number Sticker
Write your telephone number and the emergency numbers for the fire and police departments on the included label and attach it to the telephone housing underneath the handset.
2.2.4 How to Connect the Phone
1. Plug the LAN cable into the connector at the bottom of the telephone and connect the
cable to the LAN resp. switch. If PoE (Power over Ethernet) is to be used, the PSE (Power
Sourcing Equipment) must meet the IEEE 802.3af specification.
For details about the required power supply, see the following table:
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Network
switch
PC
OpenScape Desk Phone CP400/600
Startup
Assembling and Installing the Phone
Model Power Consumption
OpenScape Desk Phone CP200 PoE (Power Class 1)
OpenScape Desk Phone CP400 PoE (Power Class 2)
OpenScape Desk Phone CP600
1 If more than one Key Module is connected, a Plug-in Power Supply is required (see below).
2. If Power over Ethernet (PoE) is NOT supported or an OpenScape Desk Phone CP600
phone has more than one Key Module connected:
Plug the power supply unit into the mains. Connect the plug-in power supply unit to the
jack at the bottom of the phone.
The order no. for the plug-in power supply is region specific:
7
• EU: C39280-Z4-C510
• UK: C39280-Z4-C512
• USA: C39280-Z4-C511
1
PoE (Power Class 2)
3. If applicable, connect the following optional jacks:
• LAN connection to PC
• Headset (accessory)
2.2.5 How to Better Use LAN Network Connections
The OpenScape Desk Phone CP400 and OpenScape Desk Phone CP600 phones provide a
1000 Mbps Ethernet-Switch. This allows you to connect one additional network device (e. g. a
PC) directly via the telephone to the LAN. The direct connection functionality from phone to PC
needs to be activated by administrator first. This type of connection allows you to save one network connection per switch,with the advantage of less network cables and shorter connection
distances.
Do not use this connection for further OpenScape Desk Phone CP,
7
OpenScape Desk Phone IP or OpenStage phones!
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Startup
Quick Start
2.2.6 Key Module
A key module provides additional program keys. The following table shows which key modules
can be connected to the particular phone types.
Phone Type Key Modules additional keys per module
OpenScape Desk Phone CP200 - -
OpenScape Desk Phone CP400 2 16
OpenScape Desk Phone CP600 4 12
The configuration of a key on the key module is just the same as the configuration of a phone
key.
2.3 Quick Start
This section describes a typical case: the setup of an OpenScape Desk Phone CP endpoint in
an environment using a DHCP server and the web interface. For different scenarios, cross-references to the corresponding section of the administration chapter are given.
Alternatively, the DLS (Deployment Service) administration tool can be used. Its
>
>
Plug & Play functionality allows to provide the phone with configuration data by assigning an existing data profile to the phone’s MAC address or E.164 number. For
further information, see the Deployment Service Administration Manual.
Any settings made by a DHCP server are not configurable by other configuration
tools.
2.3.1 How to Access the Web Interface (WBM)
Prerequisites
• The phone´s IP address or URL is required for accessing the phone´s web interface via a
web browser. By default, the phone will automatically search for a DHCP server on startup
and try to obtain IP data and further configuration parameters from that central server.
• If no DHCP server is available in the IP network or if the DHCP parameter is disabled, the
IP address, subnet mask and default gateway/route must be defined manually.
• To obtain the phone´s IP address, proceed as follows:
1. Access the local phone´s Admin menu as described in Access via Local Phone.
• If DHCP is enabled (default): In the Admin menu, navigate to Network > IPv4 config-
uration > IP address. The IP address is displayed.
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Startup
Quick Start
• If DHCP is disabled or if no DHCP server is available in the IP network, the IP address,
Subnet Mask and Default Route/Gateway must be defined manually as described in
How to Manually Configure the Phone´s IP address.
2. Open your web browser (MS Internet Explorer or Mozilla Firefox) and enter the appropriate
URL. Example: https://192.168.1.15 or https://myphone.phones.
For configuring the phone’s DNS name, please refer to Section 3.4.7.3, “Terminal Hostname”.
If the browser displays a certificate notification, accept it. The start page of the web interface
appears. In the upper right corner, the phone number, the phone’s IP address, as well as the
DNS name assigned to the phone are displayed. The left corner contains the user menu tree.
3. Click on the tab "Administrator Pages". In the dialog box, enter the admin password. The
default password is 123456.
4. The administration main page opens. The left column contains the menu tree. If you click
on an item which is printed in normal style, the corresponding dialog opens in the center
of the page. If you click on an item printed in bold letters, a sub-menu opens to the right of
the main menu.
2.3.2 How to Set the Terminal Number
Prerequisites
• If the user and administrator menus are needed in the course of setup, the terminal number,
which by default is identical with the phone number, must be configured first. When the phone
is in delivery status, the terminal number input form is presented to the user/administrator right
after booting, unless the Plug&Play facility of the DLS is used. For further information about this
setting, please refer to Terminal Identity. With the WBM, the terminal number is configured as
follows:
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Startup
Quick Start
1) Log on as administrator to the WBM by entering the access data for your phone.
2) In the Administrator menu (left column), select System > System Identity to open the "System Identity" dialog. Enter the terminal number, i. e. the SIP name / phone number. For further
information, please refer to Terminal Identity.
2.3.3 Basic Network Configuration
For basic functionality, DHCP must provide the following parameters:
• IP Address: IP Address for the phone.
• Subnet Mask (option #1): Subnet mask of the phone.
• Default Route (option #3 "Router"): IP Address of the default gateway which is used for
connections beyond the subnet.
• DNS IP Addresses (option #6 "Domain Server"): IP Addresses of the primary and
secondary DNS servers.
If no DHCP server is present, see Section 3.4.4, “IP Address - Manual Configuration” for IP address and subnet mask, and Section 3.4.5, “Default Route/Gateway” for the default route.
2.3.4 DHCP Resilience
Prerequisites
It is possible to sustain network connectivity in case of DHCP server failure. If DHCP lease reuse is activated, the phone will keep its DHCP-based IP address even if the lease expires. To
prevent address conflicts, the phone will send ARP requests in 5 second intervals. Additionally,
it will send discovery messages periodically to obtain a new DHCP lease.
Step by Step
In the left column, select Network > IPv4 configuration. Select the check box to enable DHCP
lease reuse.
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Startup
Quick Start
2.3.5 Date and Time / SNTP
An SNTP (Simple Network Time Protocol) server provides the current date and time for network
clients. The IP address of an SNTP server can be given by DHCP.
In order to provide the correct time, it is required to give the time zone offset, i.e. the shift in
hours to be added to the UTC time provided by the SNTP server.
The following DHCP options are required:
• SNTP IP Address (option #42 "NTP Servers"): IP Address or hostname of the SNTP server
to be used by the phone.
• Time zone offset (option #2 "Time Offset"): Offset in seconds in relationship to the UTC
time provided by the SNTP server. For manual configuration of date and time see 3.5.5
Date and Time.
2.3.6 SIP Server Address
The IP Address or hostname of the SIP server can be provided by DHCP.
The option’s name and code are as follows:
• option #120 "SIP Servers DHCP Option". For manual configuration of the SIP server address see SIP Addresses.
2.3.7 Extended Network Configuration
To have constant access to other subnets, you can enter a total of two more network destinations. For each further domain/subnet you wish to use, first the IP address for the destination,
and then that of the router must be given. The option’s name and code are as follows:
• option #33 "Static Routing Table"
For manual configuration of specific/static routing see Section 3.4.6, “Specific IP Routing”.
Also the DNS domain wherein the phone is located can be specified by DHCP. The option’s
name and code are as follows:
• option #15 "Domain Name"
For manual configuration of the DNS domain name see Section 3.4.7.1, “DNS Domain
Name”.
2.3.8 Vendor Specific: VLAN Discovery and DLS Address
The VLAN ID can also be configured by LLDP-MED (see Automatic VLAN discovery
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Startup
Quick Start
If the phone is to be located in a VLAN (Virtual LAN), a VLAN ID must be assigned. If the VLAN
shall be provided by DHCP, VLAN Discovery must be set to "DHCP" (see Section 3.3.2.1, “Automatic VLAN discovery using LLDP-MED”). The corresponding DHCP option is vendor-specific, thus a specific procedure is necessary.
If a DLS (Deployment Service) server is in use, its IP address must be provided. It is recommended to configure the DLS server address by DCHP, as this method enables full Plug & Play:
having received the DLS address from DHCP, the phone will contact the DLS during start-up.
Provided that the DLS is configured appropriately, it will send all necessary configuration data
to the phone. Additionally, this method is relevant to security, as it ensures the authenticity of
the DLS server.
For manual configuration of the DLS server address see Configuration & Update Service.
For the configuration of vendor-specific settings by DHCP, there are two alternative methods:
• the use of a vendor class - see How to Use a Vendor Class,
or
• the use of DHCP option 43 - see How to Use Option #43 "Vendor Specific".
2.3.8.1 How to Use a Vendor Class
It is recommended to define a vendor class on the DHCP server, thus enabling server and
phone to exchange vendor-specific data exclusively. The data is disclosed from other clients.
The following steps are required for the configuration of the Windows DHCP server and for
Unix/Linux.
Example: Configuration of the Window DHCP Server
Setting up a new vendor class using the Windows DHCP Server
1. In the Windows Start menu, select Start > Programs > Administrative Tools > DHCP.
2. In the DHCP console menu, right-click the DHCP server in question and select Define
Vendor Classes... in the context menu.
3. A dialog window opens with a list of the classes that are already available.
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Startup
Quick Start
4. Define a new vendor class with the name OptiIpPhone and enter a description of this
class.
Click OK to apply the changes. The new vendor class now appears in the list.
5. Exit the window with Close.
Add Options to the New Vendor Class
Next, two options resp. tags will be added to the vendor class. Two passes are needed for this:
in the first pass, tag #1 with the required value "Siemens" is entered, and in the second pass,
the VLAN ID is entered as tag #2.
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Quick Start
For DHCP servers on a Windows 2003 Server (pre-SP2):
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6. In the DHCP console menu, right-click the DHCP server in question and select Set Predefined Options from the context menu.
Windows 2003 Server contains a bug that prevents you from using the DHCP console to create an option with the ID 1 for a user-defined vendor class. Instead, this
entry must be created with the netsh tool in the command line (DOS shell).
You can use the following command to configure the required option (without error
message) so that it is also appears later in the DHCP console:
netsh dhcp server add optiondef 1 "Optipoint element 001"
STRING 0 vendor=OptiIpPhone comment="Tag 001 for Optipoint"
The value SIEMENS for optiPoint Element 1 can then be re-assigned over the
DHCP console.
This error was corrected in Windows 2003 Server SP2.
7. In the dialog, select the previously defined OptiIpPhone class and click on Add... to add
a new option.
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