Headset or Handset................................ 36
Answering Intercom Calls when Auto
Answer is On.......................................... 36
Answering Intercom Calls when Auto Answer
is Off ...................................................... 36
2
IMPORTANT SAFETY INSTRUCTIONS
INSTALLATION INSTRUCTIONS
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected
at the network interface.
4. Use caution when installing or modifying telephone lines.
SAFETY PRECAUTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water: for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement, or near a swimming pool.
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious
product damage.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation. To protect it
from overheating, these openings must not be blocked or covered by placing the product on the bed,
sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat
register. This product should not be placed in an enclosed environment unless proper ventilation is
provided.
7. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be
abused by animals or persons walking on it.
8. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
9. Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified
serviceperson when service or repair work is required. Opening or removing covers may expose you to
dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the appliance
is subsequently used.
12. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the
following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operating instructions because improper adjustment of
other controls may result in damage and will often require extensive work by a qualified
technician to restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak while near the leak.
15. You should use ONLY the power adapter supplied with your telephone.
INITIAL SETUP
SAVE THESE INSTRUCTIONS
3
INITIAL SETUP
PACKING LIST
T elephone Base
Handset
Coiled Handset Cord
Owner’s Guide
INITIAL SETUP
SYSTEM DEFAULTS
Once initial setup is complete, the unit is ready to use with the following program defaults.
Programming each of the settings below needs to be done at each station:
PROGRAM FEATUREFACTORY PRESET SETTINGREFERENCE PAGE
Area CodeThe area code is set to “000”14
Auto AnswerAuto Answer is ON for intercom use13
Always RingThe default is OFF for incoming calls when15
you are already on a line
Call Waiting Caller IDCall Waiting Caller ID is set to OFF and ALL,22
so all caller ID records are retained
Default Ringer VolumeThe default ringer volume is set to HIGH15
(on the back of the unit)
Flash DurationThe flash duration is set to 600 MS20
Outside LineThe outside line is set to “-“14
RingerThe ringer is ON for all installed lines15
Two long RJ14 T elephone Cords
AC Adapter
Mounting Pedestal
Spare Autodial Station Card
INITIAL SETUP
DISPLAY & LED INDICATION
BUTTONS & INDICATORSACTIONDESCRIPTION
Headset (Answer)Lights redWhen pressed to go off-hook using a
IntercomLights redDuring an all station page
MuteLights redWhen pressed to mute an intercom or
SpeakerLights redWhen the speakerphone is activated
TransferDisplayedWhen pressed to transfer a call
INTERCOM
HEADSET
ANSWER
headset
Lights redWhen pressed to intercom another
station
Flashes redWhen your station is being intercommed
and Auto Answer is turned off
off-hook conversation
4
INITIAL SETUP
DISPLAY & LED INDICATION (cont.)
LINE STATUS
INDICATORDESCRIPTION
OffLine is available to use or
Solid RedPrivate line is in use at another extension
Slow Flashing RedCall on hold at another station or privacy released call at another station
Rapid Flashing RedLine ringing
Rapid Flashing GreenCall has been on hold at this station for over three minutes or call is
Slow Flashing GreenCall has been placed on hold at this station for less than three minutes
Solid GreenLine is in use at this station or
STATION STATUS INDICATION (BUSY LAMP FIELD)
The unit allows you to view the activity of all stations in the system
at a glance. When the station number icon displays on the LCD,
this indicates that this station is on an outside line, intercom call, in
Do Not Disturb mode or receiving a transferred call.
LINE 1
Unconnected line
being transferred to another station
Station is participating in a conference call
5/10 8:50
11 12 13 14
AM
1618
21
INITIAL SETUP
IMPORTANT FEATURES
LIFETIME MEMORY PROTECTION
No batteries are required to maintain caller ID information and autodial names and numbers.
Non-volatile memory protects your entries in the event of a power failure.
SUPERTWIST NEMATIC (STNTM) LCD
Advanced technology in the unit provides clear , multi-angle viewing of data on the large display.
HELP TEXT
If a delay of over 15 seconds occurs during programming the station ID or setting the time and
date, help text will scroll across the display to assist you in programming.
CALL WAITING
The unit supports call waiting caller ID, however, a subscription to call waiting, caller ID and call
waiting caller ID is required from your local telephone company to view caller ID records.
5
INITIAL SETUP
Thank you for purchasing this 4-line fully customizable telephone system. To fully take
advantage of the unit’s robust system features and to ensure correct installation, it is important
to review and follow the owner’s guide carefully.
CREATING YOUR UNIQUE SYSTEM
INITIAL SETUP
IDENTIFYING EXISTING WIRING
To properly connect the unit to your telephone
lines, you must identify the type of jacks
available.
If the installation site is currently wired with RJ11 jacks, it is recommended that you upgrade to
RJ14 jacks, available at your telephone supplier.
SYSTEM COMMUNICA TION
A system is when there are more than one Executive Series phones and they all have line 1
connected and in common. For the system to operate, line 1 must be common to all stations.
Using RF/IF technology, the units communicate with each other using the wiring of line 1,
without affecting normal telephone operation. System information like station status and line use
status is communicated over this common wire along with up to two simultaneous intercom
conversations. The remaining lines, lines 2, 3 and 4 can be common to all or some of the
stations. If line 1 is disconnected, you can still make and receive phone calls but the unit will not
work as part of the system.
■ The maximum length of the TOTAL telephone wire (including the line cords) in a system should not exceed
500 feet for line 1.
■ If line 1 or 2 is a DSL line, you will need to install a filter (from your DSL service provider) for proper operation. See
page 45.
If you are installing or having installed
telephone jacks, two RJ14 jacks are
recommended.
SQUARE CONFIGURATION
When all lines are all common, the configuration is called “square”. The chart below shows a
simple square configuration. Since all lines are common, calls on any line can be transferred to
any station.
Station 11XXXX
Station 12XXXX
Station 13XXXX
Station 14XXXX
Station 15XXXX
Station 16XXXX
Station 17XXXX
Station 18XXXX
Station 19XXXX
Station 20XXXX
Station 21XXXX
Station 22XXXX
Line 1Line 2Line 3Line 4
6
INITIAL SETUP
CREATING YOUR UNIQUE SYSTEM (cont.)
NON-SQUARE CONFIGURATION – PRIVATE LINE SUPPORT
As the diagram below illustrates, lines 1 and 2 are common to all stations and lines 3 through 10
are available to groups of stations, or departments. The sales stations, 14 and 15, each have
private lines, lines 8 and 9. The President also has a private line, line 10.
Calls to lines 1 and 2 can be transferred to all stations. Calls on line 3 can be transferred to all
stations except stations 14 and 15. Calls on line 6 can only be transferred to the stations which
have that line, stations 12 and 13. Calls on line 7 can only be transferred to stations 20 and 21.
Station IDDepartmentLine Number
12345678910
Station 11ReceptionXXXX
Station 12MarketingXXXX
Station 13MarketingXXXX
Station 14SalesXXXX
Station 15SalesXXXX
Station 16Customer ServiceXXXX
Station 17Customer ServiceXXXX
Station 18WarehouseXXXX
Station 19WarehouseXXXX
Station 20AccountingXXXX
Station 21AccountingXXXX
Station 22PresidentXXXX
INITIAL SETUP
See page 13 to set a private line.
USING OTHER TELEPHONES WITH THE SYSTEM PHONES
While standard telephones can share lines with the system, features such as intercom and call
transfer are unavailable to the standard telephone. The line status indicators will be activated by
the standard telephones, but line privacy will not be maintained; a standard telephone can join a
call in the system without the station releasing privacy. An unit can access a call that the
standard telephone is on after the standard phone has been on a line for atleast 7 seconds. For
more information on call privacy, see page 32.
7
INITIAL SETUP
CREATING YOUR UNIQUE SYSTEM (cont.)
PLANNING YOUR SYSTEM
1. Identify the number of stations you will need. (Maximum is twelve)
2. Determine how many lines are needed. (Maximum four per station)
INITIAL SETUP
3. Identify how many lines you want connected to each Executive Series phone in the system.
4. Determine which stations will get which lines.
5. Decide if each station requires a private line.
Create a chart to assist you in organizing your phone system, for example:
Line 1:Line 2:Line 3:Line 4:Location / User
111-4567222-4567333-4567444-4567
Station 11XXXXReceptionist Area / Lisa
Station 12XXXWarehouse / Jake
INSTALLATION CHART
StationLine 1:Line 2:Line 3:Line 4:Location / User
----
11
12
13
14
15
16
17
18
19
20
21
22
8
INITIAL SETUP
INSTALL YOUR SYSTEM
PHONE INSTALLATION
Any equipment connected to the phone line such as faxes, other phones or modems should be
temporarily disconnected. Follow the installation sequence for best results.
Connecting Lines 1 and 2
1. Remove the mounting pedestal from the desk mount position.
2. CONNECT one end of the telephone cord into the jack labeled L1/L2, on the bottom of the
unit.
3. Guide the line cord through one of the cord channels on the bottom of the unit.
4. Connect the other end of the telephone cord into the two-line RJ14 wall jack.
Connecting Lines 3 and 4
5. CONNECT one end of the other telephone cord into the jack labeled L3/L4, on the bottom of
the unit.
6. Guide the line cord through the cord channels on the bottom of the unit.
7. CONNECT the other end of the telephone cord into the two-line RJ14 wall jack.
8. CONNECT the AC adapter plug into the AC adapter outlet on the bottom of the unit.
9. Thread the AC adapter cord through the channel on the bottom of the unit to prevent
accidental disconnection.
10.Plug one end of the coiled handset cord into the handset. Plug the other side of the coiled
cord into the outlet on the left side of the base with the icon of a handset below. Place the
handset in the cradle.
11.Plug the AC adapter into an electrical wall outlet. The LCD will flash and you will see
“INITIAL SETUP START”. “PRESS START TO SETUP STATION” will scroll across the
screen if the soft key under STAR T is not pressed within 15 seconds. The unit is now ready to
program. See page 10.
12.Install four AA alkaline batteries (not included) into the bottom side of the base to enable the
telephone to operate up to 1 hour during a power failure. (See page 36 for battery installation). Batteries are not necessary for the unit to operate and retain stored data with AC power.
13.Determine if you want the phone to set on your desk or to be wall mounted. Install the
pedestal. See PEDESTAL INSTALLATION on page 39.
INITIAL SETUP
CONNECTING A FAX OR PC MODEM TO THE DATA PORT
You can connect a fax or PC modem to the Data Port, located on the upper left rear side of the
unit. This data port is connected to line 2. When a fax or PC modem is connected to the Data
Port, and it is in use by the fax or PC modem, the connection is protected and cannot be
interrupted by incoming or transferred calls.
The data port is AL WAYS active, r egardless of the position of the PC/FAX switch. Placing the
switch in the PC/FAX position silences the ring and turns off line status indication for that line.
1. Connect the line cord of the fax or PC modem into the Data Port, labeled “DOWN STREAM”.
2. Position all PC/FAX switches on all Executive Series phones to the PC/FA X
position. The line is now a dedicated PC/FAX line.
9
INITIAL SETUP
QUICK SETUP
On initial power-up (the line cord(s) and AC adapter are connected) each station will prompt the
user to set the station ID, time and date. All other system defaults (see SYSTEM DEFAULTS on
page 4) are in place and the station is immediately ready for use. Refer to your completed system
configuration diagram, on page 8, for rapid installation.
INITIAL SETUP
ASSIGNING A STATION EXTENSION NUMBER
INITIAL SETUP
1.
START
SET STATION ID
2.
SET STATION 11
3.
Press the soft key under “CHANGE” until
the chosen extension number (11-22)
appears in the display.
CHANGE SAVE
NEXT
SETTING THE TIME AND DATE
NOTE:
■ If another station’s ID number is chosen, an error
beep will be heard and “NOT AVAIL” will appear in
the display. Press the soft key under “CHANGE” to
select another extension number.
STATION 11 SET
4.
BACKNEXT
“STATION 11 SET” will appear in the
display.
5.Press the soft key under “NEXT” to
program the time.
1/01 12:00
1.
TIME (HH:MM)
BACK SAVE NEXT
Use the keypad to enter the hour (two
digits) and minutes (two digits). Your
entries will appear in the display as they
are typed. If the time entry is incorrect,
press the soft key under “BACK” to
re-enter the time.
1/01 8:24
2.
TIME (HH:MM)
BACK SAVE NEXT
1/01 8:24
3.
TIME (HH:MM)
BACK SAVE NEXT
4.
1/01 8:24
AM/PM
BACK CHANGE NEXT
AM
AM
AM
AM
10
Press the soft key under “CHANGE” to
toggle between “AM” and “PM”.
5.
1/01 8:24
AM/PM
BACK CHANGE NEXT
6.
Use the keypad to enter the month (01-12)
and day (01-31). To edit your entry, press
the soft key under “BACK” to re-enter the
date.
7.
4/ 18 8:24
DATE (MM/DD)
BACK SAVE NEXT
DATE (MM/DD)
8.
BACK SAVE NEXT
“INITIAL SETUP COMPLETE” will
9.
appear in the display.
AM
PM
INITIAL SETUP
QUICK SETUP (cont.)
VERIFYING STATION AND LINE CONFIGURATION
1.Press
2.The station ID will appear in the display to indicate the station is in use.
3.Dial the telephone number for line 2. The LINE INDICATOR for line 2 should flash red. If the
line indicator, for the line you called, does not flash, check to make sure lines ar e correctly
installed.
4.Repeat step 2 and call the telephone numbers for line 3 and 4.
5.If the indicators of the lines you called flashed, you have successfully installed this station!
VERIFYING SYSTEM CONFIGURATION
To verify that all stations are communicating,
1.Press and hold
2.“PAGING” and the station icons for all properly connected stations will appear in the Station
Status Display. It may take a moment for all the icons to appear.
3.Check to see if all stations connected to line 1, appear in the display. If they did, the system is
successfully configured. If all the stations do not appear in the display, note the station(s) that
did not appear in the display. Go to the noted station and make sure the lines are connected
and in the correct line jacks.
LINE 1
. The LINE INDICATOR will light green and the speakerphone LED will light red.
PAGE ALL
.
INITIAL SETUP
INSTALLATION CHECKLIST
❑ AC adapter is connected at stations
❑ Line cords have been connected
❑ Line 1 is common on all stations
❑ All stations have been assigned an extension number
❑ The time and date have been set at all stations
11
PROGRAMMING THE TELEPHONE
The unit can be customized to meet your needs.
ASSIGNING A ST ATION EXTENSION NUMBER
1.Press .
PLEASE SELECT
2.
PHON TIME OTHER
3.
4.
PROGRAMMING
5.
The LCD displays the time and day.
1.Press .
2.
3.
4.
5.
CALLER ID
BACK ENTER NEXT
SET STATION ID
BACK ENTER NEXT
SET STATION 11
BACK CHANGE SAVE
SETTING THE TIME AND DATE
PLEASE SELECT
PHON TIME OTHER
TIME&DAY SETUP
BACK ENTER
“TIME (HH:MM)” will appear in the
display. Use the keypad to enter the hour
(01-12) and minutes (00-59). Your entries
will appear in the display as they are typed.
If the time entry is incorrect, press the soft
key under “BACK” to re-enter the time.
1/01 12:57
TIME (HH:MM)
BACK SAVE NEXT
AM
Press “CHANGE” until the chosen
extension number (11-22) appears in
the display.
SET STATION 11
6.
BACK CHANGE SAVE
“STATION 11 SET” will appear in the
display.
NOTE:
■ If another station’s ID number is chosen, an error
beep will be heard and “NOT AVAIL” will appear in
the display. Press the soft key under “CHANGE to
select another extension number.
7.Press to exit.
7. Press the soft key under “CHANGE” to
toggle between “AM” and “PM.”
8.
1/01 12:57
AM/PM
BACK CHANGE NEXT
9.
“DATE (MM/DD)” will appear in the
display. Use the keypad to enter the
month (01-12) and the day (01-31). To
edit your entry, press the soft key under
“BACK” to re-enter the date.
10.
BACK SAVE NEXT
11.
BACK SAVE NEXT
PM
4/ 16 12:57
DATE (MM/DD)
DATE (MM/DD)
PM
The programmed time will then appear in
the display.
1/01 12:57
6.
TIME (HH:MM)
BACK SAVE NEXT
AM
12
12.
Press to exit.
PROGRAMMING THE TELEPHONE
SETTING A PRIVATE LINE
You must share lines 1 and 2 with all other stations in the system. However, you can create a
non-square configuration as described on page 7 using lines 3 and/or 4, so that your station has
different telephone number(s) from the other stations lines 3 and/or 4. More than one station
can share a private line. CONFIGURE THE LINE CORDS OF YOUR UNIT INTO THE TELEPHONE
LINES YOU WANT TO USE and follow the programming steps below.
1.Press .
PLEASE SELECT
2.
PHON TIME OTHER
FLASH: 600MS
3.
BACK CHANGE NEXT
AUTODIAL SETUP
4.
BACK ENTER NEXT
5.
RINGER SELECT
BACK ENTER NEXT
9.
10.
12.
OFF
BACK SAVE ON/OFF
ON: SELECT LN34
BACK SAVE ON/OFF
3 and 4 will be flashing. Use the keypad
to select the line or lines that will be
private. Selected numbers will be
displayed and flashing.
ON: SELECT LN34
BACK SAVE ON/OFF
PROGRAMMING
6.
AUTOANSWER: ON
BACK CHANGE NEXT
7.
ALWAYSRING: OFF
BACK CHANGE NEXT
8.
PRIV LINE: OFF
BACK CHANGE NEXT
13. Press to exit.
NOTES:
■ Two or more stations can share the same private
line(s), but under this condition your private line calls
will always be accessible (always be privacy
released) to those stations.
SETTING AUTOMATIC ANSWER
When auto answer is turned on and a station receives an intercom call, the station does not
intercom ring. Instead, the speakerphone automatically answers the intercom call.
To program the auto answer feature,
1.Follow steps 1-5 above under “SETTING A
PRIVATE LINE.”
2.Press the soft key under “CHANGE” to
toggle between “ON” and “OFF.”
AUTOANSWER: ON
BACK CHANGE NEXT
3.Once your selection appears in the
display, press to exit.
13
PROGRAMMING THE TELEPHONE
SETTING THE OUTSIDE LINE
If you must dial an outside line to access a dial tone, you can program the phone to
automatically dial the outside digit when calling a stored caller ID record.
OUTSIDE LINE:-
1.Press .
2.
PLEASE SELECT
PHON TIME OTHER
3.
PROGRAMMING
4.
CALLER ID
BACK ENTER NEXT
BACK CHANGE NEXT
CWCID ON
6.
BACK CHANGE NEXT
Press the soft key under “CHANGE” until
the correct digit is displayed. (0 1 2 3 4 5
6 7 8 9 )
NOTE:
■ If an outside line is not needed, make sure there is a “” in the display.
7.When the correct outside line digit appears
in the display, press “NEXT” to save.
5.
SAVE: ALL
BACK CHANGE NEXT
8.Press to exit.
SETTING THE AREA CODE
The area code is always included in caller ID records with telephone numbers. When your local
area code is programmed into the unit and you press to call a local caller ID record,
the area code is automatically removed.
If you must dial 10 or 11-digits when dialing from your area, leave the area code setting at 000.
The unit will prompt you to choose between 7, 10, 11 or 8-digit dialing each time you make a
caller ID call.
If you reside in a 7-digit dialing area, the unit can make returning phone calls easier by
automatically dialing stored Caller ID numbers. In order for this feature to work correctly, it is
necessary to program your local area code into the unit.
To program your local area code,
AREA CODE: 310
1.Follow steps 1-5 above under “SETTING
THE OUTSIDE LINE.”
OUTSIDE LINE:-
2.
BACK CHANGE NEXT
4.
BACK SAVE NEXT
Press to exit.
5.
. Using the keypad, enter in your three digit
3
area code.
14
PROGRAMMING THE TELEPHONE
SETTING THE RINGER ON/OFF BY LINE
Ringer settings for each outside line are individually controlled at each station. When the ringer
is turned “ON,” the line will ring when calls are received. When the ringer is turned “OFF,” that
line will not ring when a call is received. Whether the ringer is turned on or off, the LINE
INDICATORS will operate normally.
You can determine which lines ring at your station. All four lines are factory preset to ring on the
unit.
Press .
1.
PLEASE SELECT
2.
PHON TIME OTHER
3.
FLASH: 600 MS
BACK CHANGE NEXT
4.
AUTODIAL SETUP
BACK ENTER NEXT
The “LINE RING” and line number will
appear on the display.
LINE1 RING:ON
7.
BACK CHANGE NEXT
Press the soft key under “CHANGE” to
toggle between turning the ringer “ON” or
“OFF” for the selected line.
LINE1 RING:OFF
8.
BACK CHANGE NEXT
PROGRAMMING
5.
AUTO INTERCOM
BACK ENTER NEXT
Press the soft key under “NEXT” to
advance to the next line selection.
9.Repeat steps 7 and 8 until all lines have
6.
RINGER SELECT
BACK ENTER NEXT
been programmed.
10. Press to exit.
ALWAYS RING
ALWAYS RING is set to OFF by default. If you want to hear the phone ring when you are on
another line using the handset or the headset, change this setting to ON.
The telephone will NEVER ring while you are on another line using the SPEAKERPHONE,
regardless of the setting of ALWAYS RING to prevent the other party from hearing the phone
ring.
ALWAYSRING:OFF
1.Follow steps 1-5 above under “SETTING
THE RINGER ON/OFF BY LINE.”
2.
RINGER SELECT
AUTOANSWER: ON
3.
BACK CHANGE NEXT
4.
BACK CHANGE NEXT
Press to exit.
5.
15
PROGRAMMING THE VOLUME
I
RINGER VOLUME
The ringer volume can be set to HI, LOW or OFF. The ringer volume is factory preset to HIGH. The ringer volume switch is located on the back of the unit. To adjust
the ringer volume, move the ringer volume switch to the desired position. When the
ringer volume is turned off, the unit will not ring when a call is received.
You can individually set the volume level for the handset/headset and speaker. When using or
switching applications, the set volume level is automatically adjusted.
HANDSET VOLUME
While using the handset:
1.Press to adjust the handset volume.
PROGRAMMING
2.As the volume is adjusted, 1-4 bars will appear on the LCD to visually display the handset
volume level. (1 bar representing low and 4 bars representing high volume.) The volume
setting will remain at this level until it is changed or a power failure occurs.
OFF LO H
RING VOL.
4/25 3:52
15
PM
VOLUME
SPEAKERPHONE / INTERCOM VOLUME
When using the speakerphone/intercom or when the phone is in standby mode,
1.Press to set the speakerphone volume to the desired level.
2.As the volume is adjusted, 1-8 sets of bars will appear to visually display the volume level on
the LCD. The volume setting will remain at this level until it is changed or a power failure
occurs.
HEADSET VOLUME
While using the headset:
1.Press to adjust the headset volume.
2.As the volume is adjusted, 1-4 bars on the LCD will appear to visually display the headset
volume level. (1 bar representing low and 4 bars representing high volume.) The volume
setting will remain at this level until it is changed or a power failure occurs.
16
PROGRAMMING AUTODIAL
Each unit in the system can store up to 20 autodial numbers. Ten 16-digit numbers can be
accessed with the autodial key and ten additional entries using the lower register key followed by
the autodial key. Each autodial entry can have up to 16 digits and can have 14 characters for the
name. Once a number has been stored in an autodial location, press the selected autodial
location key to have the unit automatically dial the programmed number.
Home
AUTODIAL CARD
Remove the autodial card. Write down the names and/or telephone
numbers associated with the stored speed dial numbers and replace
the autodial card and plastic cover. An extra autodial card is
provided for your convenience.
Autodial numbers can be programmed in two ways:
PROGRAMMING A CALLER ID RECORD
Car
Bank
Joe Client
Direct Line
Agency
Sue Smith
LOWER
PROGRAMMING
INTO AUTODIAL
To enter a caller ID record from your directory into an autodial location:
1.Press .
SANDY LEE
123-456-7800
2.Press the < or > soft keys to scroll through
records.
3.When the caller ID record you want to
store into autodial appears in the display,
press and hold the selected autodial key
location.
4.After you hear a beep:
SAVE TO LOC 01
YESNO
5.The telephone number of the caller ID
record will appear in the display. Press
“NEXT” to accept the number. (To edit the
number, see page 19 “EDITING AUTODIAL
ENTRIES.”)
NOTE:
■ Include the outside line digit if one is needed to dial.
6.The caller ID name will now appear in the
display. Press the soft key under “SAVE”
to store the name and number. (To edit the
name, see page 19 “EDITING AUTODIAL
ENTRIES.”)
7.Press to exit.
NOTE:
■ Only the first 14 characters of a Caller ID NAME will
be transferred to the autodial location.
17
PROGRAMMING AUTODIAL
ENTERING AUTODIAL RECORDS
To manually enter a name and number into autodial,
1.Press .
2.
PLEASE SELECT
PHON TIME OTHER
3.
FLASH: 600 MS
BACK CHANGE NEXT
AUTODIAL SETUP
4.
PROGRAMMING
BACK ENTER NEXT
Press the soft key under “NEXT” to select
5.
an autodial location (01-20).
01
BACK EDIT NEXT
02
6.
BACK EDITNEXT
7.
If a number has not already been
programmed, “<NUMBER>” will appear in
the display. Use the keypad to enter the
autodial number, up to 16 digits. , ,
FLASH
and
the number is entered incorrectly, press
the soft key under “<” to move the cursor
left and the soft key under “DEL” to
remove digits. Use the keypad to
re-enter the correct digits.
NOTE:
■ Include the outside line digit if one is needed to dial
out of the system.
8.
02 3105551212
<DELNEXT
can be entered as well. If
02<NAME>
9.
<SAVENEXT
Use the keypad to enter the name, up
to 14 characters. Pressing a key once
will display the first letter on that key.
Pressing it repeatedly will cycle through
all the characters on the key.
NOTE:
■ Pressing the 1 key will add a space.
10. When the desired letter appears in the
display, press the soft key under
“NEXT” to move the cursor to the
right.
02G
<SAVENEXT
Repeat steps 8 and 9 until the name is
11.
entered.
02GRANDMA
12.
<SAVE NEXT
13.
Repeat steps 4 through 11 to program
the remaining autodial numbers.
14. Press to exit.
18
PROGRAMMING AUTODIAL
EDITING AUTODIAL ENTRIES
To edit a name or number in autodial,
1.Follow steps 1-4 under “ENTERING
AUTODIAL RECORDs” on page 18.
03 2132221212
2.
BACK EDITNEXT
032132221212
3.
<DELNEXT
The programmed autodial number will
appear in the display. To alter the autodial
number , press the soft key under “<” to
move the cursor left and the soft key
under “DEL” to remove digit. Repeat as
necessary.
4.Use the keypad to re-enter the correct
digits.
5.
032134441212
<DELNEXT
03JOESMITH
6.
<DELNEXT
Press in combination, the soft key under
“<” to move the cursor left and the soft
key under “DEL” to remove characters.
7.Use the keypad to enter the correct letter,
up to 14 characters. Pressing a key once
displays the first letter on that key.
Pressing it repeatedly will cycle through all
the characters on the key. When the
desired letter appears in the display, press
the soft key under “NEXT” to move the
cursor to the right.
8.Repeat step 7 until the name is entered.
03JOHNSMITH
9.
<SAVENEXT
The next autodial station will appear in the
display.
10. Repeat steps 2 through 9 to edit the
remaining autodial numbers.
11. Press to exit.
PROGRAMMING
AUTODIAL PAUSE
When programming numbers in autodial, a two-second pause can be inserted to use with
telephone banking, long distance or PBX services.
When a pause needs to be included in an autodial entry,
1.Press
PAUSE
A “P” will appear on the display to indicate a two-second pause has been added.
039P2221212
<DELNEXT
HOLD
.
19
PROGRAMMING AUTODIAL
SETTING THE FLASH DURATION
Centrex, PBX and telephone company services infrequently require a specific flash duration
different from the default of 600ms. The unit supports flash durations from 100ms
(milliseconds) to 1,000ms in 100ms increments.
1.Press .
PLEASE SELECT
2.
PHON TIME OTHER
FLASH: 600 MS
3.
BACK CHANGE NEXT
PROGRAMMING
Press CHANGE until the MS you want
appears in the display.
4.Press to exit program mode.
20
PROGRAMMING CALL WAITING CALLER ID
CALL WAITING CALLER ID SERVICE OPTIONS
Caller ID
Caller ID is a subscription service offered by your local telephone company. The local time, date
and the caller’s name and phone number, if available, will be displayed on the LCD, allowing you
to choose to answer the call or not. Caller ID information is sent after the first ring.
Call Waiting
Call Waiting is a subscription service offered by your local telephone company . When you are on
the line and another call comes in, a beep is emitted over the line. You can continue speaking to
the first caller or , by pressing
, you can toggle to speak to the second caller .
FLASH
Call Waiting Caller ID
If you subscribe to call waiting caller ID service and you are on the line, the local time and the
caller’s name and phone number, if available, will appear in the display. You can then choose to
answer the call by pressing
continue to ring.
to toggle to the incoming call or let the incoming call
FLASH
“BLOCKED” and “UNAVAILABLE” Messages
If callers choose to partially or completely “block” their caller ID information from being
broadcast, a message will appear on the display indicating that the name and/or telephone
number has been blocked. The time and date of the call will still appear in the display.
If, for any reason, the name and/or number information is currently not available from your local
telephone company, an “UNAVAILABLE” message will appear in the display. The time and date of
the call will still appear in the display.
CALLER ID
All common line stations will display the incoming call’s caller ID record.
PROGRAMMING
Three Caller ID Options
Up to 140 of the most recent caller ID records can be retained (stored) corresponding to the
following programming selection:
1. ALL All call records will be retained.
2. UNANSWER Records for calls transferred to your station and not answered by the user will
be retained in the station directory.
3. ANSWER When you or your station answers a call, the caller ID record will be stored.
21
PROGRAMMING CALL WAITING CALLER ID
SELECTING WHICH CALLER ID RECORDS ARE SAVED
If you subscribe to any caller ID service, caller ID data will be displayed on the unit’s LCD when
the call is received. The save feature allows you to decide which displayed records will be saved
in unit memory. The save feature is factory pre-set to “SAVE: ALL” (all calls will be recorded in
the caller ID directory). The unit can save the most recent 140 caller ID records.
SAVE: ALL
1.Press .
2.
PLEASE SELECT
PHON TIME OTHER
3.
PROGRAMMING
CALLER ID
BACK ENTER NEXT
5.
BACK CHANGE NEXT
Press the soft key under “CHANGE” to
toggle between “ANSWER,” “ALL” and
“UNANSWER.”
6.When your selection appears in the
4.
CWCID: ON
BACK CHANGE NEXT
display, press to exit.
TURNING CALL WAITING CALLER ID ON
If you subcribe to call waiting caller ID, the caller ID data from an incoming call can be displayed
even when you are on another call. The call waiting caller ID feature is factory pre-set to “OFF.” If
you subscribe to a call waiting caller ID service, you can turn the unit’s caller ID feature on.
5.
1.
Press .
2.
PLEASE SELECT
PHON TIME OTHER
3.
CALLER ID
BACK ENTER NEXT
CWCID: ON
BACK CHANGE NEXT
Press the soft key under “NEXT” to save
the selection.
6.Press to exit.
4.
CWCID: OFF
BACK CHANGE NEXT
22
TELEPHONE OPERATION
OFF HOOK OPTIONS
HEADSET OPERATION
The unit has an RJ11 headset jack, allowing you the convenience of connecting a headset.
At anytime during the conversation, you can press or lift the handset to use the speaker
or handset.
1.Insert the RJ11 plug into the headset port, located on the left side of the unit.
2.Press
NOTE:
■ If your headset uses a 2.5 mm jack, you will need to purchase a headset jack adapter.
HEADSET
ANSWER
to answer or hang up a call.
SPEAKERPHONE OPERATION
The unit features a digital speakerphone, designed to adapt to the acoustic environment for
clear conversations on both sides.
At anytime during a conversation, you can press
the speakerphone. Likewise, when you are using the headset or the handset, simply press the
speakerphone and return the handset to the cradle to begin using the speakerphone.
To use the speakerphone or to answer a call,
HEADSET
or lift the handset to switch from using
ANSWER
1.Press .
2.Speak in the direction of the unit.
3.Press again to hang up.
CALL DURATION TIME
The hour , minutes and seconds of each call received or made are automatically displayed in the
LCD during your conversation. This feature is especially helpful for call accounting and
controlling long distance usage.
NOTE:
■ The timer resets for every call, and onceyou hang up from a call, the duration of
that call cannot be recalled.
00:08:26
23
TELEPHONE OPERATION
ANSWERING CALLS
LINE SELECTION
Lines can be automatically or manually selected.
AUTOMATIC LINE SELECTION
The priority of lines is in numerical order. For instance, LINE 1 has priority, followed by LINE 2,
LINE 3 and LINE 4. If LINE 1 is in use, LINE 2 will be accessed if the handset is picked up. If LINE
1 and LINE 2 are in use, LINE 3 will be accessed, and so on. In addition, if two lines are ringing
and you lift the handset, the line priority above still applies.
1.Lift the handset.
2.The unit will access the available line.
You will hear a beep:
■ If you press the line button of a call in use where privacy has not been released, or
■ If you press a line button where a line is not connected, or
■ If all lines are in use, and you pick up the handset, you will hear an error beep and “ALL
LINES IN USE” will appear in the display.
MANUAL LINE SELECTION
1.Lift the handset.
TELEPHONE OPERATION
2.Press the desired LINE button, for example
You will hear a beep:
■ If you press the line button of a call in use where privacy has not been released, or
■ If you press a line button where a line is not connected, or
■ If all lines are in use, and you pick up the handset, you will hear an error beep and “ALL
LINES IN USE” will appear in the display.
LINE 2
.
ANSWERING CALLS
If you subscribe to any type of caller ID service from your local telephone company, the name
and phone number (if available) of the caller will appear in the display within the first two rings.
When the phone rings and the LINE INDICATOR rapidly flashes:
Using the Handset,
1.Lift the handset. The unit will automatically answer the first ringing line.
2.To hang up, return the handset to the cradle.
Using the Speakerphone,
1.Press . The unit will automatically answer the ringing line.
2.To hang up, press .
Using the Headset,
1.Press
HEADSET
ANSWER
. The unit will automatically answer the ringing line.
24
TELEPHONE OPERATION
ANSWERING CALLS (cont.)
2.To hang up, press
HEADSET
ANSWER
.
ANSWERING A CALL ON ANOTHER LINE DURING A CONVERSATION
When you are speaking with a caller on an outside line and another call is received on another
line, you will see the LINE INDICATOR flash. If you have ALWAYS RING on, you will also hear
ringing on that line (see page 15). T o answer the other call:
1.Press
you place on hold will flash green.
HOLD
to place the caller you are speaking with on hold. The LINE button of the call
PAUSE
2.Press the LINE button of the ringing call and begin speaking with the caller. The LINE
INDICATOR will turn from a flashing red to a solid green.
3.To return to the first caller on hold and hang up with the second call, press the LINE button of
the holding call. The second line will automatically be disconnected.
4.Begin speaking with the first caller who has been released from hold.
ANSWERING A CALL WAITING CALLER ID CALL
If you subscribe to a call waiting caller ID service from your local telephone company, the
unit can receive a caller ID record while you are on the line with another party.
1.If a second call comes in while you are on the phone you will hear a beep.
2.The caller ID data of the caller will appear in the display.
3.Press
continue with the first call.
NOTE:
■ Call waiting caller ID can be seen on the auto attendant station, however, a station will only receive call waiting caller
ID if off hook and another call comes in on that line.
FLASH
if you want to answer the call waiting call or ignore the second call and
TELEPHONE OPERATION
MAKING CALLS
The unit enables users three ways to get a dial tone and hang up:
MethodGetting a Dial ToneHang Up
HandsetLift the handset.Return the handset to the cradle.
HeadsetPress
SpeakerphonePress .Press .
The owner’s guide primarily uses examples using the handset to operate features and functions.
However , the headset and speakerphone may also be used. Please r efer to the chart above.
HEADSET
ANSWER
.Press
25
HEADSET
ANSWER
.
TELEPHONE OPERATION
L
MEMORY STORAGE
MAKING A CALL USING CALLER ID
Making a call if you have set your area code to “000” (See page 14)
1.Press .
2.Press the < or > display soft key to scroll through records.
3.Press to select 7, 10, 11 or 8 digit dialing.
4.Go off-hook using the handset, headset or speakerphone
5.Press to dial according to the selected method.
OR
4.Press . The unit will automatically activate the speakerphone and begin dialing according
to the selected method.
NOTES:
■ If you have programmed your local area code into the unit before using this feature, then the unit will not prompt you
for different dialing options. See “Setting the Area Code” page14 for more information.
■ If you wish to cancel your call (to exit dialing mode), press .
DISPLAY REDIAL
TELEPHONE OPERATION
This feature allows you to view the contents of redial memory before dialing the number. This
feature is useful when you are not sure what number was dialed last.
1.While on-hook, press
2.The telephone number that was dialed last will display in the LCD for you to review.
REDIAL
AUTO REDIA
.
If you want to dial the number displayed,
1.Lift the handset.
2.Press .
3.End the call by returning the handset to the cradle.
MEMORY DIAL
If there is a number that you will be calling frequently for a short period of time and you do not
want to program it into an Autodial location, MEMORY DIAL can be used to store this number.
1.While On-Hook, enter the number you wish stored for a short period of time.
2.Press . A beep will sound and the display will clear.
26
L
L
L
TELEPHONE OPERATION
MEMORY STORAGE (cont.)
MEMORY DIAL (cont.)
To dial a MEMORY DIAL number:
1.Press . The stored number will be displayed.
2.Press . The unit will go off-hook in speakerphone mode and dialing will commence.
OR
1.Go off-hook using the handset, headset or speakerphone.
2.Press . The number will be displayed and dialing will commence automatically.
The number stored in MEMORY DIAL will remain there until replaced with a new number.
REDIAL
The unit remembers the last number dialed and will automatically redial that number .
1.Pickup the handset.
2.Press
automatically redial the number.
REDIAL
AUTO REDIA
. The last number dialed will appear in the display and the unit will
3.Return the handset to the cradle to end the call.
AUTO BUSY REDIAL
Auto busy redial automatically redials a busy line up to 10 times, at 10 second intervals. If the
line is still busy after 4 minutes, the unit will return to the idle mode. Automatic busy redial can
be canceled anytime by pressing
Once you get a busy signal:
REDIAL
AUTO REDIA
again.
1.Hang up.
2.Press
SPEAKERPHONE INDICATOR will flash rapidly.
REDIAL
AUTO REDIA
twice. The unit will attempt to redial the number for 15 seconds and the
3.The SPEAKERPHONE INDICATOR will then flash slowly for 10 seconds before attempting to
redial the number .
4.The unit will redial the busy line up to 10 times or until the call is answered.
5. Press to end the auto redial and begin speaking.
6.Return the handset to the cradle or press to end the call.
TELEPHONE OPERATION
27
TELEPHONE OPERATION
L
L
MEMORY STORAGE (cont.)
NO ANSWER REDIAL
No answer redial automatically redials an unanswered line up to 10 times, at 30 second intervals.
If no one answers the line after 4 minutes, the unit will return to the idle mode. Automatic no
answer redial can be canceled anytime by pressing
Once you make a call where no one answers:
1.Hang up.
2.Press
SPEAKERPHONE INDICATOR will flash rapidly.
REDIAL
AUTO REDIA
twice. The unit will attempt to redial the number for 15 seconds and the
3.The SPEAKERPHONE INDICATOR will then flash slowly for 10 seconds before attempting to
redial the number .
4.The unit will redial the unanswered line up to 10 times or until the call is answered.
5.Press to end the auto redial and begin speaking.
6.Return the handset to the cradle or press to end the call.
REVIEWING AUTODIAL ENTRIES
To review stored autodial entries,
TELEPHONE OPERATION
1. Press an AUTODIAL STATION key.
2.The name and/or number programmed in the chosen autodial location will appear on the
display. The screen will return to the default screen after thirty seconds.
REDIAL
AUTO REDIA
again.
DIALING STORED AUTODIAL NUMBERS
1.Pick up the handset.
2.Press the AUTODIAL STATION key of the number you want to speed dial.
3.The unit will automatically dial the number displayed.
4.To hang up, return the handset to the cradle.
28
TELEPHONE OPERATION
MEMORY STORAGE (cont.)
STORING A SCRATCH PAD NUMBER
While on-hook or off-hook, the scratch pad is a location where you can temporarily store a
number . The number you enter into the scratch pad will remain there until another number is
entered.
To store a number in scratch pad memory.
1.Press
SCRATCH PAD
2.Enter the number you want to temporarily store in this location, using the keypad.
3.Press
SCRATCH PAD
the LCD will return to the standby display.
. “SCRATCH PAD” will appear in the display .
again. The unit will beep to indicate the number entered has been saved and
DIALING A SCRATCH PAD NUMBER
To dial a number stored in the scratch pad memory,
1.Lift the handset.
2.Press
SCRATCH PAD
.
3.Press .
4.The number will automatically be dialed.
DISPLAY AND DIAL NUMBER
To display a number prior to dialing the number,
1.Use the keypad to dial a number.
2.The telephone number will appear in the display as it is entered.
3.Lift the handset.
4.Press
DIAL
to dial the displayed number .
TELEPHONE OPERATION
29
TELEPHONE OPERATION
HOLD
Any station can place a call on hold and any station can take a call off hold. Once a call on hold
has been seized, the call returns to a private state (except after another station has hung up
during a conference call). (See “CALL PRIVACY” on page 32.)
1.Press
station to indicate the call is holding. Other stations will see the line indicator slowly flashing
in red.
2.Any station may press the LINE button of the holding call and speak to the caller. The call will
then return to a private call state, where other stations cannot join the call. Once a station
takes a call off hold, that station’s line indicator will turn solid green.
AUDIBLE HOLD REMINDER
Audible hold reminder is designed to prevent calls from accidentally being placed on hold for
long durations of time. Audible hold reminder automatically alerts the station that placed the call
on hold that the call has been unattended for more than three minutes. Once the call has been
placed on hold for over three minutes, the LINE INDICATOR will flash rapidly and the unit will
beep three times every 30 seconds until the call is taken off hold. If a call has been on hold for
eight minutes, the holding call will be automatically disconnected.
HOLD
to place a call on hold. The solid green line indicator will slowly flash at your
PAUSE
TELEPHONE OPERATION
MUTE
Whether you use the headset, handset or speakerphone, mute temporarily disables the
microphone of your phone or headset so the calling party cannot hear any noise on your side.
You, however, are still able to hear the calling party.
To initiate the mute feature during a conversation,
1.Press . Mute indicator will light.
2.Press again to end the mute feature and the indicator will turn off.
NOTE:
■ If a call is muted, by pressing the INTERCOM, LINE or HOLD button or hanging up, the mute feature is canceled.
DO NOT DISTURB (DND)
The do not disturb feature is especially beneficial when you do not want to be disturbed by
pages, transferred calls, intercom calls or incoming calls. When DND is turned on, the station
will not accept any transferred calls, incoming calls, pages, or intercom calls.
To turn DND on:
1.Press “DND” will appear in the display.
To turn DND off:
1. Press again. “DND” will disappear from the display.
30
TELEPHONE OPERATION
TRANSFERRING CALLS
The unit enables calls to be answered and then transferred to another station in the system.
When a call is transferred to another station, that call’s caller ID data is also transferred.
NOTE:
■ The most recent caller ID record your station received is transferred with the call.
Other T ransfer Display Messages
MESSAGESTATUS
INVALID IDEither your station has been entered or a
non-existing station number has been
entered, i.e. 32.
UNABLE TO CALLDo Not Disturb (DND) is turned on at the
receiving station, the station may not exist or
the station is on another intercom call. Check
the display for the station icon.
CALL TRANSFERCall has been transferred to the receiving
station.
ACTION
Enter a valid station
number , 11-22.
The call cannot be
transferred to this
station at this time.
You can hang up.
BLIND CALL TRANSFER
Blind transfer allows you to transfer a call directly to another station without announcing it to the
other station.
After a call is answered,
1.Press . The call is automatically placed on hold.
2.“EXT. ??” will appear in the display. Enter the extension of the station you want to transfer
the call.
3.“CALL TRANSFER” will appear in the display.
4.The call has been transferred. Hang up.
TELEPHONE OPERATION
31
TELEPHONE OPERATION
TRANSFERRING CALLS (cont.)
ATTENDED CALL TRANSFER
To announce that you will be transferring a call or to see if the person you want to transfer the
call to is available, after the call is answered,
1.Press
2.Press
3.When “EXT. ??” appears in the display, enter the extension number of the station you want
to speak with.
4.“INTERCOM CALL” and the receiving station’ s extension will appear in the display.
5.When you hear a beep, advise them that you will be transferring a call.
6.Press the flashing green LINE of the call you want to transfer.
7.Press .
8.When “EXT. ??” appears in the display, enter the extension number of the station you want
to forward the call.
9.“CALL TRANSFER” will appear in the display.
10. The call has been transferred. Hang up.
TELEPHONE OPERATION
HOLD
PAUSE
INTERCOM
.
.
CALL PRIVACY AND CONFERENCE CALLING
CALL PRIVACY
Call privacy prevents other stations from picking up a line in-use by another station, unless the
talking station releases privacy. When you make or answer a call, you automatically have privacy.
Once a call is placed on hold, privacy is released until the call is picked up from hold.
■ Go off hook to make a call........................................................Private
■ Receiving an incoming call.......................................................Private
■ Holding call was transferred to your station.............................Private
■ Picking up a holding call ..........................................................Privacy released while call is
holding only
■ CONFERENCE button was pressed on a call.............................Privacy released
■ CONFERENCE button was pressed again..................................Privacy restored
■ CONFERENCE button was pressed to join calls ........................Privacy released
■ CONFERENCE button was pressed at your station after
the other station joined in the conference call hangs up...........Privacy restored
NOTE:
■ If any standard telephone is connected to the same line(s) as an unit, the standard phone can always access the
unit’s phone call (the unit calls are privacy released to standard phones). Alternatively, an unit can access a standard
phone’s calls once the standard phone has been on a call for at least 7 seconds.
32
TELEPHONE OPERATION
CALL PRIVACY AND CONFERENCE CALLING (cont.)
CALL PRIVACY RELEASE
At any time during a conversation you can release privacy on a call to allow one other station to
join the call.
During a conversation,
1.Press
2.The line INDICATOR of the privacy released call will flash red at other stations in the system,
NOTE:
■ It is possible for more than one station to seize the same line simultaneously, say if two extensions try to select line 1
CONFERENCE CALLING WITH TWO OUTSIDE LINES
Conference calling allows a station to call two phone lines to initiate a three-way conversation.
Once a call conference with two lines has been established, other stations in the system may not
join the conference call.
Once you make a call or answer a call,
1.Press
2.Make or answer a call from another line.
3.Press
4.The LCD will display “PRV RELEASED.”
5.Press the LINE button of the call on hold.
6.The conference call has been established and you may begin speaking to both parties.
7.To end the conference call, hang up and both parties will be disconnected.
CONFERENCE
indicating that any station in the system can pick up the privacy released line by pressing the
LINE button.
or answer a call on line 1 at the exact same moment. When this happens, privacy to other stations remains intact and
one or the other party should surrender the line.
CONFERENCE
. “PRV RELEASED” will appear in your display.
HOLD
to place the caller on hold. The LINE INDICATOR will flash green.
PAUSE
.
TELEPHONE OPERATION
TELEPHONE OPERATION
OR
If you want to continue speaking with one of the calling parties,
7.Press the LINE button of the caller you want to maintain a conversation with and the other
caller will be disconnected.
33
TELEPHONE OPERATION
CALL PRIVACY AND CONFERENCE CALLING (cont.)
PRIVATELY TALKING TO ONE OF THE CONFERENCE CALL PARTIES
If you need to interrupt the conference call to speak privately to one of your conference call
parties,
1.Press
2.Press the LINE button of the call you want to privately speak with.
When you want to continue with the conference call,
3.Press
4.The LCD will display “PRV RELEASED.”
5.Press the LINE button of the call on hold and the conference call is resumed.
CONFERENCE CALLING WITH ONE OUTSIDE LINE AND TWO STATIONS
At anytime in a conversation, you can press
can join your call.
1.Intercom a station and let them know you will be making a call on a specific line and when
TELEPHONE OPERATION
they see that line’s indicator flash slowly, they can press the line key to join the conversation.
2.Make or answer a call.
3.Press
4.The LCD will display “PRV RELEASED.”
5.One other station in the system can now join the call by pressing the slowly flashing, privacy
released line key.
6.“CALL JOINED” will appear on that station’s display and the LINE INDICATOR of the
conference call will turn green on that station. That station is automatically joined in the call.
7.Return the handset to the cradle to have your station exit the call.
HOLD
PAUSE
CONFERENCE
CONFERENCE
to place both calls on hold.
while on the line with the call you are privately speaking to.
CONFERENCE
.
and release privacy so one other station
NOTE:
■ If one station exits a call, the other station can re-establish privacy on that call by pressing
RESTORED” will appear in the display.
34
CONFERENCE
. “PRIVACY
INTERCOM & PAGING OPERATION
Intercom allows you to call another station in the system without tying up an outside line. The
unit has two intercom channels, so two 2-way intercom conversations can occur at the same
time. If auto answer is turned on, and you receive an intercom call, the station will beep and the
intercom is instantly connected. If auto answer is not turned on, the station being intercommed
will begin ringing with a unique intercom ring.
NOTE:
■ To make an intercom call, stations must have a common line 1.
INTERCOM DISPLAY MESSAGES
MESSAGESTAT U SACTION
INVALID IDEither your station has been
entered or a non-existing station
number has been entered, i.e. 32.
UNABLE TO CALLDo Not Disturb (DND) is turned on
at the receiving station.
INTERCOM CALLInitiating an intercom call.
Enter a valid station
number , 11-22.
Try intercomming this
station at another time.
After the beep, begin
speaking.
INTERCOM & PAGING
MAKING AN INTERCOM CALL USING THE SPEAKERPHONE
1.Press
INTERCOM
. The INTERCOM and SPEAKER INDICATORS will light.
2.The LCD will display “EXT ??”. Enter the station number (11-22) of the station you want to
intercom.
NOTE:
■ If “INVALID ID” or “UNABLE TO CALL” appears in the display, see actions under “INTERCOM DISPLAY
MESSAGES” above.
3.“INTERCOM CALL” and the extension of the station you are calling will appear in your
display, while the station you are intercomming will see your station ID.
4.Once the caller answers, begin talking.
5.To end the intercom conversation, press
INTERCOM
35
again or .
INTERCOM & PAGING OPERATION
MAKING AN INTERCOM CALL USING THE HEADSET OR HANDSET
1.Lift the handset or press
2.Press
INTERCOM
. The INTERCOM INDICATOR will light.
HEADSET
ANSWER
.
3.The LCD will display “EXT ??”. Enter the station number (11-22) of the station you want to
intercom.
NOTE:
■ If “INVALID ID” or “UNABLE TO CALL” appears in the display, see actions under “INTERCOM DISPLAY
MESSAGES” on page 35.
4.“INTERCOM CALL” and the extension of the station you are calling will appear in the display.
5.Once the caller answers, begin talking.
6.To end the intercom conversation, press
ANSWERING INTERCOM CALLS WHEN AUTO ANSWER IS ON
When Auto Answer is turned on, the station receiving the intercom call will automatically answer
the call using the speakerphone.
HEADSET
ANSWER
, or return the handset the cradle.
1.After you hear a beep, the INTERCOM and SPEAKER INDICATORS light.
2.The speakerphone will automatically turn on.
3.Begin speaking to the intercom party. Use the speakerphone or pick up the handset for
privacy.
4.Hang up by pressing
INTERCOM
.
ANSWERING INTERCOM CALLS WHEN AUTO ANSWER IS OFF
INTERCOM & PAGING
When the station begins to intercom ring, the INTERCOM INDICATOR will begin to flash and the
station paging you will appear in the display.
1.Press
INTERCOM
stop flashing.
to answer the call using the speakerphone. The INTERCOM INDICATOR will
2.The SPEAKER INDICATOR will light and you may begin speaking.
3.Hang up by pressing
INTERCOM
.
36
INTERCOM & PAGING OPERATION
ANSWERING INTERCOM CALLS WHEN YOU ARE ON THE LINE
To answer an intercom call during a conversation:
1.The station will intercom ring once and the INTERCOM INDICATOR with begin to flash.
2.Press
3.Your call is automatically placed on hold and you may begin speaking to the intercom party.
4.To end the intercom conversation and resume talking to the caller on hold, press the holding
ALL STATION PAGE
The unit allows you to page all stations in the system at one time. Only stations with a common
line 1 are able to utilize the page feature. Stations that are off hook or have Do Not Disturb on will
not receive the page, so check to see if any station icons appear in the display.
1.Press and hold
2.Begin speaking using the handset or the hands-free microphone to broadcast your page.
3.Release
INTERCOM
LINE button and begin speaking.
of the stations you are paging will state “EXT 22 PAGING.”
. The INTERCOM INDICATOR will stop flashing.
PAGE ALL
PAGE ALL
. A beep is heard and “PAGING” appears in your display. The display
to end the page.
ROOM MONITOR
Room monitor allows you to activate the speakerphone of another station, provided that the
station is set to “AUTO ANSWER”.
1.Press
INTERCOM
.
2.“EXT. ??” will appear in the display.
3.Enter the extension number of the station’s room you want to monitor.
4.“INTERCOM CALL” will appear on your display. If auto answer is on, the unit of the station
you are intercomming will beep and your extension number will appear on its display.
5.Press
6.Return the handset to the cradle, press
monitoring.
MUTE
.
HEADSET
ANSWER
37
, or
INTERCOM
to end room
INTERCOM & PAGING
CALL WAITING CALLER ID
REVIEWING AND DELETING STORED CALLER ID RECORDS
The unit will store up to 140 of your most recent caller ID records. Any received caller ID
information (name, telephone number , date and time) is stored for your reference, depending on
your station setting of ALL, ANSWER or UNANSWER (see page 22). Caller ID records are stored
in reverse order of time and date. If memory becomes full, the newest entry will be saved and the
oldest record erased.
To review caller ID records,
1.Press . The most recent caller ID record will appear in the display.
2.Press the > button to scroll through the oldest records.
3.Press the < button to scroll through the newest records.
4.Press the DEL button to delete the current record. Select “YES” to delete this record, “ALL”
to delete all saved records, or “NO” to abort and save.
CALLER ID TRANSFER
When a call is transferred from one station to another , that call’s caller ID data is also transferred.
The most recently received caller ID record will be transferred with the call.
ADDITIONAL INFORMATION
INTERCOM & PAGING
Install four AA alkaline batteries (not included) into the bottom side of the base to enable the
telephone to operate up to 1 hours during a power failure. Batteries are not necessary for the unit
to operate and retain stored data with AC power .
1.Turn the unit over and remove the mounting pedestal if attached.
2.Remove the battery cover.
3.Install four AA alkaline batteries. Make sure the ribbon lies under the batteries and the
batteries are in the correct directions.
4.Replace the cover.
CALL WAITING CALLER ID
ADDITIONAL INFO
BATTERY INSTALLATION
38
ADDITIONAL INFORMATION
WALL MOUNTING PEDESTAL
The unit can easily be wall mounted by following these instructions.
1.Install two screws into the wall using the template, on this page, as
a guide.
NOTE:
■ Purchase wood screws, round head, brass, size #10, 1 ¼ inch in length.
2.Remove the mounting pedestal from the desk mount position.
3.Thread the AC adapter cord and line cords through channels on the
bottom of the unit.
4.Snap the pedestal bracket, with the narrow end of the wedge
pointing upward, into the bottom four wall mount ports and push
up to lock in place.
5.Attach the telephone to the wall.
DESK TOP PEDEST AL
1.Remove the mounting pedestal from the
desk mount position.
2.Thread the AC adapter cord and line cords
through channels on the bottom of the
unit.
3.Snap the pedestal bracket, with the narrow
end of the wedge pointing downward, into
the top four wall mount ports and push up
to lock in place.
4. Place the telephone on the desk.
ADDITIONAL INFO
39
ADDITIONAL INFORMATION
POWER FAILURE OPERATION
NOTE: 4 AA Alkaline batteries must be installed for power failure operation.
During a power failure with good batteries installed, the 410 will allow outgoing calls, dialed in
pulse mode ONLY, on line 1. Incoming calls will not ring on any line and all system features will
be shut down. T one (DTMF) interaction with other network and non-network services such as
banking, voice mail, etc., will not be available until power is restored.
PERMANENT MEMORY PROTECTION
Programmed information such as caller ID records, autodial entries and station ID are all stored
on the unit’s memory indefinitely, or until you choose to completely reset the system
.
SHORT TERM MEMORY
In a power failure, the time and date setting will be maintained for up to 1 hour, if batteries are
installed. See “BATTERY INSTALLATION” on page 38.
PERFORMING A SYSTEM UPDATE
When a system update is performed, it updates the status of all the stations in the system. A
system update should be performed when removing a station from the system.
To perform a system update:
SYSTEM UPDATE
1.Press .
PLEASE SELECT
2.
PHON TIME OTHER
3.
CALLER ID
BACK ENTER NEXT
5.
BACKYESNO
“UPDATING NOW” will appear in the
display.
6.When the update has completed,
“FINISHED” will appear in the display.
SET STATION ID
4.
BACK ENTER NEXT
7.Press to exit.
STATION RESET
If line conditions cause communication errors between station, units may need to be reset as a
remedy. A reset will not erase any stored data except day and time.
To reset a station,
1.Take the tip of a pen and insert it into the small opening on the back of the unit labeled
“RESET.”
2.You will hear a click and the display and station LEDs will briefly turn off and then back on.
All data and system information will be retained (except day and time) and network
ADDITIONAL INFO
communication will be restored.
40
ADDITIONAL INFORMATION
DISPLAYS
DISPLAYED MESSAGESTATUSACTION
ALL LINES IN USE
BLOCKED
CALL JOINED
CALL TRANSFER
CALLER ID NO DATA
EXT. ??
INPUT CORRECT DATA
INTERCOM CALL
INVALID ID
LOWER
T ried to access a line when all
lines were in use.
This caller blocked their caller
ID record.
Station has joined a
conference call.
Station is transferring a call.
was pressed and there
are no records.
The displays prompts you to
press the AUTO INTERCOM
key corresponding to the
station number or enter the
station number of the unit you
want to transfer a call to or
intercom.
The incorrect data was
entered during time and date
setup.
Station has initiated an
intercom call.
Your station ID or a nonexisting station was entered.
The LOWER button on the
autodial bank has been
pressed.
Try a little later.
See “CALL WAITING CALLER
ID SERVICE OPTIONS” on
page 21.
See page 34.
See page 32.
You may not subscribe to
caller ID. See “PROGRAMMING CALL WAITING CALLER
ID” section on pages 21-22.
Press an AUTO INTERCOM
key or use the keypad to enter
two-digit ID of the station you
want to transfer a call to or
intercom.
Re-enter the correct time and
date. See page 12 under
“SETTING THE TIME AND
DATE.”
See pages 35-36.
Enter the correct station ID.
See “INTERCOM & PAGING
OPERATION” on page 35.
When “LOWER” appears on
the display press an autodial
station to access lower
autodial stations. See
“PROGRAMMING AUTODIAL”
on pages 17-19.
ADDITIONAL INFO
MISSING DATA
Caller ID record received, but
included unrecognizable data.
41
ADDITIONAL INFORMATION
DISPLAYS (cont.)
DISPLAYED MESSAGESTATUSACTION
NO DATA
PAGING
PERFORM SYSTEM UPDATE
AT A
DIFFERENT STATION
PLEASE CONNECT LINE1
PRV RELEASED
PRV RESTORED
SCRATCH PAD
SET STATION
UNABLE TO CALL
Nothing stored in this autodial
location.
Sending a page.
Line 1 has been disconnected
and then reconnected, a
station has been added to the
system, the AC power has
been removed and then
reconnected, a power failure
occurred or a unit changed it’s
station ID.
Line 1 has been disconnected.
Station has released privacy.
Station has restored privacy.
The scratch pad button has
been pressed.
Line 1 has been disconnected,
AC power was lost or this is
initial setup.
Can not intercom, page all or
transfer.
Select another autodial
location or store an autodial
number . See pages 17-19,
under “PROGRAMMING
AUTODIAL.”
See page 37 to send a page.
Perform a system update at
another station. See page 40
under “PERFORMING A
SYSTEM UPDATE.”
Reconnect line 1. If display
still appears after the line is
reconnected, make sure line 1
is not in use when line 1 is
reconnected.
Privacy has been released on
this call.
Privacy has been restored on
this call.
Enter the number you want to
store and then press
again. See page 29.
Press the soft key under
“SAVE.” See page 12 under
“ASSIGNING A STATION
EXTENSION NUMBER.”
The intended station is busy
or other stations may be using
the intercom or page
functions. T ry again later. See
“INTERCOM & PAGING
OPERATION” on pages 35-37.
SCRATCH PAD
ADDITIONAL INFO
42
ADDITIONAL INFORMATION
DISPLA YS (cont.)
DISPLAYED MESSAGESTATUSACTION
UNAVAILABLE
UPDATE NEEDED
UPDATING NOW
VOLUME
XX NOT AVAIL
Caller ID record was not
available.
System update must be
performed at another station.
Line 1 may have been
disconnected and then
reconnected or power may
have been lost.
Network or station is being
updated.
The volume level will appear
when using the handset or
headset to go on-hook or
off-hook.
Station ID is already being
used by another station.
See “CALL WAITING CALLER
ID SERVICE OPTIONS” on
page 21.
Perform a system update at
another station. See
“PERFORMING A SYSTEM
UPDATE” on page 40.
Please wait.
The volume level will appear
for 2 seconds. See
“PROGRAMMING VOLUME”
on page 16.
Press “CHANGE” to select
another station ID. See
“ASSIGNING A STATION
EXTENSION NUMBER” on
page 12. If you feel this
display was received in error ,
perform a system update at
another station.
43
ADDITIONAL INFO
ADDITIONAL INFORMATION
TROUBLESHOOTING
PROGRAMMING
I reconnected line 1 to the unit and now I cannot program the phone to it’s existing ID.
■Perform a system update at another station.
I cannot access the program mode.
■Did your station place a call on hold? Is a line indicator flashing green?
■Is the station off hook?
OPERATION
My station does not receive PAGE ALL.
■Check to see if DND (Do Not Disturb) is on.
I cannot join a call in progress
■Has the station originating the call released privacy?
■Has another station already joined the privacy released call?
The intercom feature does not work.
■Is Line 1 common to all units that want to use the intercom feature?
■Is the station you are intercomming in DND?
I cannot view the activity of other stations.
■Is Line 1 common to all units?
One station’s icon continues to appear in the display when the station is not in use.
■Check to see if DND (Do Not Disturb) is on at that station.
■Make sure the unit is still connected with the line and AC power.
TELEPHONE
The LINE INDICATOR flashes when a call comes in but the telephone does not ring.
■Is your station off hook? Your station will not ring if your are on another line.
■If you want your station to ring under the above two conditions, set ALW AYS RING: ON in
programming. See page 15.
■Check the ringer switch at the back of the unit.
■Check the ringers for lines 1-4 in programming mode.
■Are lines 3 and/or 4 set as private lines for other stations? See “SETTING A PRIVA T E
LINE” on page 13.
■Check the PC/FAX switch (see page 9).
There is no dial tone and the LCD is blank.
■Check that the AC adapter is plugged in at both ends.
■Verify that the AC outlet is working by plugging a lamp etc. into it.
Callers cannot hear me when using the handset, but I can hear them.
■Verify that the handset cord is plugged into the HANDSET jack. If the handset cord is
ADDITIONAL INFO
plugged into the HEADSET jack, the microphone will not work.
44
ADDITIONAL INFORMATION
TROUBLESHOOTING (cont.)
TELEPHONE (cont.)
When a call comes in on line 2, my station’s LINE 2 indicator does not light.
■Check the FAX/PC switch. All stations switches should be set to PHONE when a PC or fax
is not connected.
I cannot operate the phone during a power failure.
■Install four AA alkaline batteries (not included) into the bottom of the base to enable the
telephone to operate up to 1 hour during a power failure.
I hear a dial tone when I try to answer a call.
■The caller has hung up before you answered the call.
OR
■If you have a private line, an attempt may have been made to transfer a call to your station
from an uncommon line.
FILTER INSTALLATION
DSL service can interfere with communication between Executive Series telephones. If DSL
service is present on Line 1, a filter (provided by the DSL provider) should be installed as
indicated below.
Installation sites at greater distances from the telephone company central office may also
experience network communication problems. These problems include inability to make or
receive intercom calls or inconsistent call transfers and paging. If you are experiencing these
problems, a filter (part number 3001-01) needs to be installed. Contact the company from which
you purchased the phone to obtain this filter.
45
ADDITIONAL INFO
FCC REQUIREMENTS
USER INSTRUCTIONS
1. This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label that
contains, among other information, the FCC registration number and Ringer Equivalence Number (REN)
for this equipment. If requested, provide this information to your telephone company.
2. The REN is useful to determine the quantity of devices you may connect to your telephone line and still
have all of those devices ring when your number is called. In most, but not all areas, the sum of the
RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may
connect to your line, as determined by the REN, you should call your local telephone company to
determine the maximum REN for your calling area.
3. If your telephone causes harm to the telephone network, the telephone company may discontinue your
service temporarily. If possible, they will notify you in advance. But if advance notice is not practical,
you will be notified as soon as possible. You will be advised of your right to file a complaint with the
FCC.
4. Your telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the proper operation of your equipment. If they do, you will be given advance notice so as
to give you an opportunity to maintain uninterrupted service.
5. If there is a problem with this unit, the telephone company may ask you to disconnect this equipment
from the network until the problem has been corrected or you are sure that the equipment is not
malfunctioning.
6. Repairs can only be made by the manufacturer or an authorized service agency. Unauthorized repairs
void registration and warranty. Contact seller or manufacturer for details of permissible user-performed
routine repairs, and where and how to have other than routine repairs made.
7. This equipment may not be used on coin service provided by the telephone company. Connection to
party lines is subject to state tariffs. (Contact your state public utility commission or corporation
commission for information.)
Jacks: 2X RJ14 Ringer Equivalence: See bottom/underside of the base unit.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio/TV technician for help.
Any changes made by the user not approved by the manufacturer can void the user’s authority to operate
the equipment. This product is hearing aid compatible.