Headset or Handset................................ 36
Answering Intercom Calls when Auto
Answer is On.......................................... 36
Answering Intercom Calls when Auto Answer
is Off ...................................................... 36
2
IMPORTANT SAFETY INSTRUCTIONS
INSTALLATION INSTRUCTIONS
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected
at the network interface.
4. Use caution when installing or modifying telephone lines.
SAFETY PRECAUTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water: for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement, or near a swimming pool.
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious
product damage.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation. To protect it
from overheating, these openings must not be blocked or covered by placing the product on the bed,
sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat
register. This product should not be placed in an enclosed environment unless proper ventilation is
provided.
7. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be
abused by animals or persons walking on it.
8. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
9. Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified
serviceperson when service or repair work is required. Opening or removing covers may expose you to
dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the appliance
is subsequently used.
12. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the
following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operating instructions because improper adjustment of
other controls may result in damage and will often require extensive work by a qualified
technician to restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak while near the leak.
15. You should use ONLY the power adapter supplied with your telephone.
INITIAL SETUP
SAVE THESE INSTRUCTIONS
3
INITIAL SETUP
PACKING LIST
T elephone Base
Handset
Coiled Handset Cord
Owner’s Guide
INITIAL SETUP
SYSTEM DEFAULTS
Once initial setup is complete, the unit is ready to use with the following program defaults.
Programming each of the settings below needs to be done at each station:
PROGRAM FEATUREFACTORY PRESET SETTINGREFERENCE PAGE
Area CodeThe area code is set to “000”14
Auto AnswerAuto Answer is ON for intercom use13
Always RingThe default is OFF for incoming calls when15
you are already on a line
Call Waiting Caller IDCall Waiting Caller ID is set to OFF and ALL,22
so all caller ID records are retained
Default Ringer VolumeThe default ringer volume is set to HIGH15
(on the back of the unit)
Flash DurationThe flash duration is set to 600 MS20
Outside LineThe outside line is set to “-“14
RingerThe ringer is ON for all installed lines15
Two long RJ14 T elephone Cords
AC Adapter
Mounting Pedestal
Spare Autodial Station Card
INITIAL SETUP
DISPLAY & LED INDICATION
BUTTONS & INDICATORSACTIONDESCRIPTION
Headset (Answer)Lights redWhen pressed to go off-hook using a
IntercomLights redDuring an all station page
MuteLights redWhen pressed to mute an intercom or
SpeakerLights redWhen the speakerphone is activated
TransferDisplayedWhen pressed to transfer a call
INTERCOM
HEADSET
ANSWER
headset
Lights redWhen pressed to intercom another
station
Flashes redWhen your station is being intercommed
and Auto Answer is turned off
off-hook conversation
4
INITIAL SETUP
DISPLAY & LED INDICATION (cont.)
LINE STATUS
INDICATORDESCRIPTION
OffLine is available to use or
Solid RedPrivate line is in use at another extension
Slow Flashing RedCall on hold at another station or privacy released call at another station
Rapid Flashing RedLine ringing
Rapid Flashing GreenCall has been on hold at this station for over three minutes or call is
Slow Flashing GreenCall has been placed on hold at this station for less than three minutes
Solid GreenLine is in use at this station or
STATION STATUS INDICATION (BUSY LAMP FIELD)
The unit allows you to view the activity of all stations in the system
at a glance. When the station number icon displays on the LCD,
this indicates that this station is on an outside line, intercom call, in
Do Not Disturb mode or receiving a transferred call.
LINE 1
Unconnected line
being transferred to another station
Station is participating in a conference call
5/10 8:50
11 12 13 14
AM
1618
21
INITIAL SETUP
IMPORTANT FEATURES
LIFETIME MEMORY PROTECTION
No batteries are required to maintain caller ID information and autodial names and numbers.
Non-volatile memory protects your entries in the event of a power failure.
SUPERTWIST NEMATIC (STNTM) LCD
Advanced technology in the unit provides clear , multi-angle viewing of data on the large display.
HELP TEXT
If a delay of over 15 seconds occurs during programming the station ID or setting the time and
date, help text will scroll across the display to assist you in programming.
CALL WAITING
The unit supports call waiting caller ID, however, a subscription to call waiting, caller ID and call
waiting caller ID is required from your local telephone company to view caller ID records.
5
INITIAL SETUP
Thank you for purchasing this 4-line fully customizable telephone system. To fully take
advantage of the unit’s robust system features and to ensure correct installation, it is important
to review and follow the owner’s guide carefully.
CREATING YOUR UNIQUE SYSTEM
INITIAL SETUP
IDENTIFYING EXISTING WIRING
To properly connect the unit to your telephone
lines, you must identify the type of jacks
available.
If the installation site is currently wired with RJ11 jacks, it is recommended that you upgrade to
RJ14 jacks, available at your telephone supplier.
SYSTEM COMMUNICA TION
A system is when there are more than one Executive Series phones and they all have line 1
connected and in common. For the system to operate, line 1 must be common to all stations.
Using RF/IF technology, the units communicate with each other using the wiring of line 1,
without affecting normal telephone operation. System information like station status and line use
status is communicated over this common wire along with up to two simultaneous intercom
conversations. The remaining lines, lines 2, 3 and 4 can be common to all or some of the
stations. If line 1 is disconnected, you can still make and receive phone calls but the unit will not
work as part of the system.
■ The maximum length of the TOTAL telephone wire (including the line cords) in a system should not exceed
500 feet for line 1.
■ If line 1 or 2 is a DSL line, you will need to install a filter (from your DSL service provider) for proper operation. See
page 45.
If you are installing or having installed
telephone jacks, two RJ14 jacks are
recommended.
SQUARE CONFIGURATION
When all lines are all common, the configuration is called “square”. The chart below shows a
simple square configuration. Since all lines are common, calls on any line can be transferred to
any station.
Station 11XXXX
Station 12XXXX
Station 13XXXX
Station 14XXXX
Station 15XXXX
Station 16XXXX
Station 17XXXX
Station 18XXXX
Station 19XXXX
Station 20XXXX
Station 21XXXX
Station 22XXXX
Line 1Line 2Line 3Line 4
6
INITIAL SETUP
CREATING YOUR UNIQUE SYSTEM (cont.)
NON-SQUARE CONFIGURATION – PRIVATE LINE SUPPORT
As the diagram below illustrates, lines 1 and 2 are common to all stations and lines 3 through 10
are available to groups of stations, or departments. The sales stations, 14 and 15, each have
private lines, lines 8 and 9. The President also has a private line, line 10.
Calls to lines 1 and 2 can be transferred to all stations. Calls on line 3 can be transferred to all
stations except stations 14 and 15. Calls on line 6 can only be transferred to the stations which
have that line, stations 12 and 13. Calls on line 7 can only be transferred to stations 20 and 21.
Station IDDepartmentLine Number
12345678910
Station 11ReceptionXXXX
Station 12MarketingXXXX
Station 13MarketingXXXX
Station 14SalesXXXX
Station 15SalesXXXX
Station 16Customer ServiceXXXX
Station 17Customer ServiceXXXX
Station 18WarehouseXXXX
Station 19WarehouseXXXX
Station 20AccountingXXXX
Station 21AccountingXXXX
Station 22PresidentXXXX
INITIAL SETUP
See page 13 to set a private line.
USING OTHER TELEPHONES WITH THE SYSTEM PHONES
While standard telephones can share lines with the system, features such as intercom and call
transfer are unavailable to the standard telephone. The line status indicators will be activated by
the standard telephones, but line privacy will not be maintained; a standard telephone can join a
call in the system without the station releasing privacy. An unit can access a call that the
standard telephone is on after the standard phone has been on a line for atleast 7 seconds. For
more information on call privacy, see page 32.
7
INITIAL SETUP
CREATING YOUR UNIQUE SYSTEM (cont.)
PLANNING YOUR SYSTEM
1. Identify the number of stations you will need. (Maximum is twelve)
2. Determine how many lines are needed. (Maximum four per station)
INITIAL SETUP
3. Identify how many lines you want connected to each Executive Series phone in the system.
4. Determine which stations will get which lines.
5. Decide if each station requires a private line.
Create a chart to assist you in organizing your phone system, for example:
Line 1:Line 2:Line 3:Line 4:Location / User
111-4567222-4567333-4567444-4567
Station 11XXXXReceptionist Area / Lisa
Station 12XXXWarehouse / Jake
INSTALLATION CHART
StationLine 1:Line 2:Line 3:Line 4:Location / User
----
11
12
13
14
15
16
17
18
19
20
21
22
8
INITIAL SETUP
INSTALL YOUR SYSTEM
PHONE INSTALLATION
Any equipment connected to the phone line such as faxes, other phones or modems should be
temporarily disconnected. Follow the installation sequence for best results.
Connecting Lines 1 and 2
1. Remove the mounting pedestal from the desk mount position.
2. CONNECT one end of the telephone cord into the jack labeled L1/L2, on the bottom of the
unit.
3. Guide the line cord through one of the cord channels on the bottom of the unit.
4. Connect the other end of the telephone cord into the two-line RJ14 wall jack.
Connecting Lines 3 and 4
5. CONNECT one end of the other telephone cord into the jack labeled L3/L4, on the bottom of
the unit.
6. Guide the line cord through the cord channels on the bottom of the unit.
7. CONNECT the other end of the telephone cord into the two-line RJ14 wall jack.
8. CONNECT the AC adapter plug into the AC adapter outlet on the bottom of the unit.
9. Thread the AC adapter cord through the channel on the bottom of the unit to prevent
accidental disconnection.
10.Plug one end of the coiled handset cord into the handset. Plug the other side of the coiled
cord into the outlet on the left side of the base with the icon of a handset below. Place the
handset in the cradle.
11.Plug the AC adapter into an electrical wall outlet. The LCD will flash and you will see
“INITIAL SETUP START”. “PRESS START TO SETUP STATION” will scroll across the
screen if the soft key under STAR T is not pressed within 15 seconds. The unit is now ready to
program. See page 10.
12.Install four AA alkaline batteries (not included) into the bottom side of the base to enable the
telephone to operate up to 1 hour during a power failure. (See page 36 for battery installation). Batteries are not necessary for the unit to operate and retain stored data with AC power.
13.Determine if you want the phone to set on your desk or to be wall mounted. Install the
pedestal. See PEDESTAL INSTALLATION on page 39.
INITIAL SETUP
CONNECTING A FAX OR PC MODEM TO THE DATA PORT
You can connect a fax or PC modem to the Data Port, located on the upper left rear side of the
unit. This data port is connected to line 2. When a fax or PC modem is connected to the Data
Port, and it is in use by the fax or PC modem, the connection is protected and cannot be
interrupted by incoming or transferred calls.
The data port is AL WAYS active, r egardless of the position of the PC/FAX switch. Placing the
switch in the PC/FAX position silences the ring and turns off line status indication for that line.
1. Connect the line cord of the fax or PC modem into the Data Port, labeled “DOWN STREAM”.
2. Position all PC/FAX switches on all Executive Series phones to the PC/FA X
position. The line is now a dedicated PC/FAX line.
9
INITIAL SETUP
QUICK SETUP
On initial power-up (the line cord(s) and AC adapter are connected) each station will prompt the
user to set the station ID, time and date. All other system defaults (see SYSTEM DEFAULTS on
page 4) are in place and the station is immediately ready for use. Refer to your completed system
configuration diagram, on page 8, for rapid installation.
INITIAL SETUP
ASSIGNING A STATION EXTENSION NUMBER
INITIAL SETUP
1.
START
SET STATION ID
2.
SET STATION 11
3.
Press the soft key under “CHANGE” until
the chosen extension number (11-22)
appears in the display.
CHANGE SAVE
NEXT
SETTING THE TIME AND DATE
NOTE:
■ If another station’s ID number is chosen, an error
beep will be heard and “NOT AVAIL” will appear in
the display. Press the soft key under “CHANGE” to
select another extension number.
STATION 11 SET
4.
BACKNEXT
“STATION 11 SET” will appear in the
display.
5.Press the soft key under “NEXT” to
program the time.
1/01 12:00
1.
TIME (HH:MM)
BACK SAVE NEXT
Use the keypad to enter the hour (two
digits) and minutes (two digits). Your
entries will appear in the display as they
are typed. If the time entry is incorrect,
press the soft key under “BACK” to
re-enter the time.
1/01 8:24
2.
TIME (HH:MM)
BACK SAVE NEXT
1/01 8:24
3.
TIME (HH:MM)
BACK SAVE NEXT
4.
1/01 8:24
AM/PM
BACK CHANGE NEXT
AM
AM
AM
AM
10
Press the soft key under “CHANGE” to
toggle between “AM” and “PM”.
5.
1/01 8:24
AM/PM
BACK CHANGE NEXT
6.
Use the keypad to enter the month (01-12)
and day (01-31). To edit your entry, press
the soft key under “BACK” to re-enter the
date.
7.
4/ 18 8:24
DATE (MM/DD)
BACK SAVE NEXT
DATE (MM/DD)
8.
BACK SAVE NEXT
“INITIAL SETUP COMPLETE” will
9.
appear in the display.
AM
PM
INITIAL SETUP
QUICK SETUP (cont.)
VERIFYING STATION AND LINE CONFIGURATION
1.Press
2.The station ID will appear in the display to indicate the station is in use.
3.Dial the telephone number for line 2. The LINE INDICATOR for line 2 should flash red. If the
line indicator, for the line you called, does not flash, check to make sure lines ar e correctly
installed.
4.Repeat step 2 and call the telephone numbers for line 3 and 4.
5.If the indicators of the lines you called flashed, you have successfully installed this station!
VERIFYING SYSTEM CONFIGURATION
To verify that all stations are communicating,
1.Press and hold
2.“PAGING” and the station icons for all properly connected stations will appear in the Station
Status Display. It may take a moment for all the icons to appear.
3.Check to see if all stations connected to line 1, appear in the display. If they did, the system is
successfully configured. If all the stations do not appear in the display, note the station(s) that
did not appear in the display. Go to the noted station and make sure the lines are connected
and in the correct line jacks.
LINE 1
. The LINE INDICATOR will light green and the speakerphone LED will light red.
PAGE ALL
.
INITIAL SETUP
INSTALLATION CHECKLIST
❑ AC adapter is connected at stations
❑ Line cords have been connected
❑ Line 1 is common on all stations
❑ All stations have been assigned an extension number
❑ The time and date have been set at all stations
11
PROGRAMMING THE TELEPHONE
The unit can be customized to meet your needs.
ASSIGNING A ST ATION EXTENSION NUMBER
1.Press .
PLEASE SELECT
2.
PHON TIME OTHER
3.
4.
PROGRAMMING
5.
The LCD displays the time and day.
1.Press .
2.
3.
4.
5.
CALLER ID
BACK ENTER NEXT
SET STATION ID
BACK ENTER NEXT
SET STATION 11
BACK CHANGE SAVE
SETTING THE TIME AND DATE
PLEASE SELECT
PHON TIME OTHER
TIME&DAY SETUP
BACK ENTER
“TIME (HH:MM)” will appear in the
display. Use the keypad to enter the hour
(01-12) and minutes (00-59). Your entries
will appear in the display as they are typed.
If the time entry is incorrect, press the soft
key under “BACK” to re-enter the time.
1/01 12:57
TIME (HH:MM)
BACK SAVE NEXT
AM
Press “CHANGE” until the chosen
extension number (11-22) appears in
the display.
SET STATION 11
6.
BACK CHANGE SAVE
“STATION 11 SET” will appear in the
display.
NOTE:
■ If another station’s ID number is chosen, an error
beep will be heard and “NOT AVAIL” will appear in
the display. Press the soft key under “CHANGE to
select another extension number.
7.Press to exit.
7. Press the soft key under “CHANGE” to
toggle between “AM” and “PM.”
8.
1/01 12:57
AM/PM
BACK CHANGE NEXT
9.
“DATE (MM/DD)” will appear in the
display. Use the keypad to enter the
month (01-12) and the day (01-31). To
edit your entry, press the soft key under
“BACK” to re-enter the date.
10.
BACK SAVE NEXT
11.
BACK SAVE NEXT
PM
4/ 16 12:57
DATE (MM/DD)
DATE (MM/DD)
PM
The programmed time will then appear in
the display.
1/01 12:57
6.
TIME (HH:MM)
BACK SAVE NEXT
AM
12
12.
Press to exit.
PROGRAMMING THE TELEPHONE
SETTING A PRIVATE LINE
You must share lines 1 and 2 with all other stations in the system. However, you can create a
non-square configuration as described on page 7 using lines 3 and/or 4, so that your station has
different telephone number(s) from the other stations lines 3 and/or 4. More than one station
can share a private line. CONFIGURE THE LINE CORDS OF YOUR UNIT INTO THE TELEPHONE
LINES YOU WANT TO USE and follow the programming steps below.
1.Press .
PLEASE SELECT
2.
PHON TIME OTHER
FLASH: 600MS
3.
BACK CHANGE NEXT
AUTODIAL SETUP
4.
BACK ENTER NEXT
5.
RINGER SELECT
BACK ENTER NEXT
9.
10.
12.
OFF
BACK SAVE ON/OFF
ON: SELECT LN34
BACK SAVE ON/OFF
3 and 4 will be flashing. Use the keypad
to select the line or lines that will be
private. Selected numbers will be
displayed and flashing.
ON: SELECT LN34
BACK SAVE ON/OFF
PROGRAMMING
6.
AUTOANSWER: ON
BACK CHANGE NEXT
7.
ALWAYSRING: OFF
BACK CHANGE NEXT
8.
PRIV LINE: OFF
BACK CHANGE NEXT
13. Press to exit.
NOTES:
■ Two or more stations can share the same private
line(s), but under this condition your private line calls
will always be accessible (always be privacy
released) to those stations.
SETTING AUTOMATIC ANSWER
When auto answer is turned on and a station receives an intercom call, the station does not
intercom ring. Instead, the speakerphone automatically answers the intercom call.
To program the auto answer feature,
1.Follow steps 1-5 above under “SETTING A
PRIVATE LINE.”
2.Press the soft key under “CHANGE” to
toggle between “ON” and “OFF.”
AUTOANSWER: ON
BACK CHANGE NEXT
3.Once your selection appears in the
display, press to exit.
13
PROGRAMMING THE TELEPHONE
SETTING THE OUTSIDE LINE
If you must dial an outside line to access a dial tone, you can program the phone to
automatically dial the outside digit when calling a stored caller ID record.
OUTSIDE LINE:-
1.Press .
2.
PLEASE SELECT
PHON TIME OTHER
3.
PROGRAMMING
4.
CALLER ID
BACK ENTER NEXT
BACK CHANGE NEXT
CWCID ON
6.
BACK CHANGE NEXT
Press the soft key under “CHANGE” until
the correct digit is displayed. (0 1 2 3 4 5
6 7 8 9 )
NOTE:
■ If an outside line is not needed, make sure there is a “” in the display.
7.When the correct outside line digit appears
in the display, press “NEXT” to save.
5.
SAVE: ALL
BACK CHANGE NEXT
8.Press to exit.
SETTING THE AREA CODE
The area code is always included in caller ID records with telephone numbers. When your local
area code is programmed into the unit and you press to call a local caller ID record,
the area code is automatically removed.
If you must dial 10 or 11-digits when dialing from your area, leave the area code setting at 000.
The unit will prompt you to choose between 7, 10, 11 or 8-digit dialing each time you make a
caller ID call.
If you reside in a 7-digit dialing area, the unit can make returning phone calls easier by
automatically dialing stored Caller ID numbers. In order for this feature to work correctly, it is
necessary to program your local area code into the unit.
To program your local area code,
AREA CODE: 310
1.Follow steps 1-5 above under “SETTING
THE OUTSIDE LINE.”
OUTSIDE LINE:-
2.
BACK CHANGE NEXT
4.
BACK SAVE NEXT
Press to exit.
5.
. Using the keypad, enter in your three digit
3
area code.
14
PROGRAMMING THE TELEPHONE
SETTING THE RINGER ON/OFF BY LINE
Ringer settings for each outside line are individually controlled at each station. When the ringer
is turned “ON,” the line will ring when calls are received. When the ringer is turned “OFF,” that
line will not ring when a call is received. Whether the ringer is turned on or off, the LINE
INDICATORS will operate normally.
You can determine which lines ring at your station. All four lines are factory preset to ring on the
unit.
Press .
1.
PLEASE SELECT
2.
PHON TIME OTHER
3.
FLASH: 600 MS
BACK CHANGE NEXT
4.
AUTODIAL SETUP
BACK ENTER NEXT
The “LINE RING” and line number will
appear on the display.
LINE1 RING:ON
7.
BACK CHANGE NEXT
Press the soft key under “CHANGE” to
toggle between turning the ringer “ON” or
“OFF” for the selected line.
LINE1 RING:OFF
8.
BACK CHANGE NEXT
PROGRAMMING
5.
AUTO INTERCOM
BACK ENTER NEXT
Press the soft key under “NEXT” to
advance to the next line selection.
9.Repeat steps 7 and 8 until all lines have
6.
RINGER SELECT
BACK ENTER NEXT
been programmed.
10. Press to exit.
ALWAYS RING
ALWAYS RING is set to OFF by default. If you want to hear the phone ring when you are on
another line using the handset or the headset, change this setting to ON.
The telephone will NEVER ring while you are on another line using the SPEAKERPHONE,
regardless of the setting of ALWAYS RING to prevent the other party from hearing the phone
ring.
ALWAYSRING:OFF
1.Follow steps 1-5 above under “SETTING
THE RINGER ON/OFF BY LINE.”
2.
RINGER SELECT
AUTOANSWER: ON
3.
BACK CHANGE NEXT
4.
BACK CHANGE NEXT
Press to exit.
5.
15
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