Umax ASTRANET E3420, ASTRANET E3470 Owner Manual

AstraNET e3420 &
AstraNET e3470

OWNER’S GUIDE

P/N: 83100187-0001

0400-UTI

Trademarks

UMAX is a trademark of UMAX Technologies, Inc. Astra is a trademark of
UMAX Technologies, Inc. IBM PC/AT is a trademark of International Business
Machines Corporation. MS-Windows, Windows, and MS-DOS are trademarks
of Microsoft Corporation. PhotoDeluxe is a trademark of Adobe Systems, Inc.
Presto! PageManager is a trademark of NewSoft Technology Corporation.
Other names and trademarks appearing herein are trademarks of their respective
holders.

Copyright

©2000 UMAX Technologies, Inc. All rights reserved. No part of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by
any means, electronic, mechanical, magnetic, optical, chemical, manual, or
otherwise, without the prior written permission of UMAX Technologies, Inc.

TABLE OF CONTENTS

TRADEMARKS...................................................................................... 2

COPYRIGHT ......................................................................................... 2

CHAPTER 1. GETTING STARTED...................................................7

INTRODUCTION....................................................................................7

UNPACKING THE SCANNER................................................................... 7

Package Contents ............................................................................7

GETTING TO KNOW YOUR SCANNER..................................................... 8

SYSTEM REQUIREMENTS ......................................................................9

PC REQUIREMENTS..............................................................................9

INSTALLING THE SOFTWARE...............................................................10

Installing PhotoDeluxe (included with the AstraNET e3420) ..........10

Installing Adobe Photoshop LE (included with the AstraNET e3470)

.....................................................................................................11

Installing the UMAX Scanner CD.................................................. 12

INSTALLING THE HARDWARE .............................................................12

USB CONNECTORS ............................................................................ 12

CHECKING YOUR COMPUTER’S CONNECTORS.....................................12

Setting Up – General Information..................................................13

Connecting the Hardware Interface Cables....................................13

Connecting the Power Adapter ......................................................14

CHAPTER 2. YOUR FIRST SCAN...................................................15

Scanning an Image with Adobe PhotoDeluxe (included with the

AstraNET e3420)...........................................................................15

Scanning an image with Adobe Photoshop LE (included with the

AstraNET e3470)...........................................................................17

TURNING THE SCANNER LAMP ON AND OFF........................................18

CHAPTER 3. SCANNING BASICS...................................................19

SETTING VISTASCAN PREFERENCES....................................................19

General.........................................................................................19

COLOR MATCHING/CORRECTION........................................................20

SHOW RULER.....................................................................................21

TIPS HELP..........................................................................................21

Scan Destination ...........................................................................21

FILE ..................................................................................................22

PRINTER............................................................................................22

E-MAIL..............................................................................................22

FAX...................................................................................................23

APPLICATION.....................................................................................23

iii

Scanner Information ......................................................................24

VistaScan Beginner Window Features............................................25

PERFORMING THE PREVIEW SCAN.......................................................26

SELECTING THE SCAN TO DEVICE OR APPLICATION.............................27

DEFINING THE TYPE OF IMAGE TO SCAN .............................................28

VistaScan Advanced Features........................................................29

CHANGING THE ORIGINAL DOCUMENT SOURCE ..................................30

CHANGING THE IMAGE MODE.............................................................30

CHANGING THE RESOLUTION SETTING................................................32

TABLE 1. RESOLUTION/FILE-SIZE GUIDELINES....................................33

CHOOSING THE BEST RESOLUTION FOR YOUR SCANNING PROJECT......33

TABLE 2. RECOMMENDED RESOLUTIONS ............................................ 34

USING CUSTOM RESOLUTION SETTINGS..............................................34

CHANGING THE DESCREEN FEATURE..................................................35

USING CUSTOM DESCREEN SETTINGS.................................................36

CHANGING THE FILTER SETTING.........................................................36

CHANGING THE SCALE FACTOR..........................................................37

USING CUSTOM SCALE SETTINGS ....................................................... 38

USING THE AUTO ADJUSTMENT FEATURE...........................................39

USING THE SCAN CONTROL UNIT .......................................................39

SELECTING THE SCAN TO DEVICE OR APPLICATION.............................40

USING THE MULTIPLE SCAN MODE.....................................................40

USING THE COLOR ADJUSTMENT FEATURES........................................42

ADJUSTING IMAGE BRIGHTNESS, CONTRAST, HIGHLIGHTS AND

SHADOWS..........................................................................................42

ADJUSTING THE IMAGE TONES ...........................................................44

ADJUSTING THE COLOR BALANCE ...................................................... 45

ROTATING/INVERTING AN IMAGE .......................................................45

Using VistaAccess – Direct Access.................................................46

Using VistaShuttle.........................................................................47

Using the UMAX Copy Utility........................................................50

TO USE THE COPY UTILITY:.................................................................50

UMAX COPY UTILITY FEATURES ......................................................51

CHAPTER 4. PUSH BUTTON SCANNING .....................................53

Configuring the Push Buttons........................................................ 53

Intelligent Image Process Engine (IIPE)........................................ 54

CONFIGURING THE SCANNER BUTTON VALUES...................................54

CONFIGURING THE COPY BUTTON VALUES.........................................56

CONFIGURING THE CUSTOM BUTTON VALUES ....................................57

USING THE PUSH BUTTONS.................................................................60

CHAPTER 5. SCANNING PROJECTS.............................................61

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

USING VISTASCAN TO SCAN AND PRINT IMAGES.................................61

TO PERFORM YOUR FIRST SCAN: .........................................................61

USING VISTASCAN TO SCAN A PHOTO TO E-MAIL...............................61

USING VISTASCAN WITH PHOTODELUXE TO CREATE WEB-READY

IMAGES .............................................................................................62

USING PRESTO! PAGEMANAGER TO SCAN A FORM AND EDIT IT WITH

PAGETYPE.........................................................................................64

CREATING A CALENDAR WITH PHOTODELUXE....................................66

CONVERTING SCANNED TEXT TO EDITABLE TEXT WITH OMNIPAGE ....68

Opening OmniPage LE..................................................................68

Converting Scanned Text with OmniPage LE.................................69

CHAPTER 6. HOW TO GET HELP.................................................70

USING ONLINE MANUALS ..................................................................70

Accessing the UMAX VistaScan Online Manual.............................70

Accessing the Adobe PhotoDeluxe Online Manual .........................71

Accessing the Presto! PageManager Online Manual ......................71

Accessing the Caere OmniPage Online Manual............................. 71

TROUBLESHOOTING ........................................................................... 71

General Problems and Solutions....................................................71

CONTACTING TECHNICAL SUPPORT....................................................74

MAINTENANCE ..................................................................................75

CLEANING ......................................................................................... 75

APPENDIX A. TECHNICAL SPECIFICATIONS............................77

SCANNER SPECIFICATIONS .................................................................77

FCC DECLARATION OF CONFORMITY......................................79

ONE YEAR LIMITED WARRANTY ...............................................81

v

CHAPTER 1. Getting Started

Introduction

Thank you for purchasing the AstraNET e3420 / e3470 scanner.
The AstraNET e3420 / e3470 scanner is equipped with a USB
connector that allows you to make a fast and easy connection to the
USB port on your Windows 98 PC. In addition to being easy to
connect, this scanner is also easy to use. Simply follow the
instructions in this guide and you’ll be scanning in no time. With
the powerful software included with your scanner, you can create
an archive of scanned images, e-mail or fax images to friends or
clients, or create your own Web site gallery. Get ready to unleash
your creativity with the UMAX AstraNET e3420 / e3470 scanner.

Unpacking the Scanner

Your scanner package includes everything you need to get the
scanner up and running. If you do not find all of the listed items,
contact the retailer at place of purchase or contact UMAX.

Package Contents

• UMAX AstraNET e3420 / e3470 Flatbed scanner (built-in

Universal Transparency Cover included with AstraNET e3470)

• USB Interface Cable

• Quick Start Guide

• Owner’s Manual

• Power Adapter

• Transparency holder (included with AstraNET e3470)

• UMAX Scanner CD-ROM. This CD-ROM contains software

for VistaScan TWAIN driver, Caere® OmniPage® LE OCR,
NewSoft® Presto! PageManager (full version), NewSoft
Presto! PageType™ (full version), UMAX Copy Utility

• Adobe

®

PhotoDeluxe® Home Edition CD-ROM (or Adobe

Photoshop® LE CD with AstraNET e3470)

®

®

7

Getting to Know Your Scanner

To gain a complete understanding of the information contained in
this manual, it is important that you become familiar with your
scanner. The graphics below identify the key scanner components.

Object Glass

The glass surface on
which documents or

Document Cover

The plastic cover that
protects the object glass.

Scan, Copy and
Custom and Power
Saving Buttons

AstraNET e3420 Scanner Elements

images are placed.

Power Indicator

Illuminates to
indicate that the
scanner is powered
on.

Power Adapter

4-Pin USB Connector

Receptacle

AstraNET e3420 Back Panel

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

4-Pin USB Connector

Transparency
Cover

The transparency
cover can be raised
and lowered over a
transparency placed
inside the scan area

Scan, Copy,
Custom and Power
Saving Buttons

Object Glass

The glass surface on
which documents or
images are placed.

Power Indicator

Illuminates to
indicate that the
scanner is powered
on.

AstraNET e3470 Scanner Elements

Power Adapter
Receptacle

AstraNET e3470 Back Panel

System Requirements

This section defines the minimum system requirements necessary to
operate either the AstraNET e3420 / e3470 scanner. Please refer to
the section below that applies to your scanner and computer type.

PC Requirements

• An IBM-compatible PC with Pentium processor or higher

• Microsoft® Windows

• USB interface connector

• At least 32 MB RAM memory

• CD-ROM drive

• 250 MB of available hard disk space

9

Installing the Software

Although UMAX scanners support Plug & Play, we suggest you
install the programs on the UMAX CD and bundled software before
proceeding with the hardware installation. Please refer to the quick
start guide that came with the scanner for installation instructions.

Installing PhotoDeluxe (included with the AstraNET

e3420)

NOTE: Use the following steps to install your scanning software
rather than using the add/remove programs to install the software.

1. Insert the CD-ROM labeled “PhotoDeluxe” into your

computer’s CD-ROM drive. Your computer should
automatically read the disk and display a series of screens
regarding product licensing. Follow the onscreen instructions.

NOTE: If your computer does not automatically read the CD­ROM after insertion, click the Start bar and select Run…
A dialog box appears. Type “d:\autoplay.exe” in the open text
box. If your CD-ROM is designated with another letter,
substitute the appropriate letter for the drive.

2. A Licensing Agreement window appears. Enter the country

where you are currently located in and click Next.

3. Read the licensing agreement and then click Agree.

4. A PhotoDeluxe Install window appears. Click the Install

button. Follow the onscreen instructions.

5. When you get to the Setup Type window, choose Typical.

6. Fill in the user information.

7. Click Next in the Start Copying Files window to begin

installing PhotoDeluxe, Adobe Acrobat Reader, Adobe ATM
and Microsoft Internet Explorer. Follow the onscreen
instructions.

8. After Adobe Acrobat Reader has been installed, a ReadMe file

appears. When you have read the ReadMe, select Exit from the
File menu.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

9. The Adobe Type Manager window appears. Click the Install

button. Follow the onscreen instructions.

10. When the Adobe Product Registration window appears, enter

the relevant information and follow the onscreen instructions.

11. When a screen appears asking if you want to restart your

computer, select Yes and click the OK button.

NOTE: To access these files you must click on the “Start” bar,
select “Programs,” and then select “Adobe.” A cascading file
appears with “Read Me” information and other selections to choose
from. For information about setting up desktop shortcuts, refer to
your Microsoft Windows documentation.

Installing Adobe Photoshop LE (included with the

AstraNET e3470)

NOTE: Use the following steps to install your scanning software
rather than using the add/remove programs to install the software.

1. Insert the Adobe Photoshop LE CD-ROM into your

CD-ROM drive.

2. Click the Start button in the bottom left corner of the desktop.

3. Choose Run from the Start menu. The Run dialog box opens.

4. Click the Browse button.

5. From the pull-down menu, double click the Photosle CD-

ROM.

6. Double-click on the language you want to install.

7. Double click the Photosle folder to open it.

8. Click on Setup.exe to highlight it, and click the Open button.

The path to the Setup.exe file appears in the Open text box in
the Run dialog box.

9. Click OK to launch the Setup file. Follow the screen prompts.

10. When the User Information dialog box appears, enter your

personal information and the software serial number that
appears in the upper right corner of the Photoshop registration

11

card. You can find the registration card in the CD-ROM case.
Continue with the installation process by following the
remaining screen prompts.

Installing the UMAX Scanner CD

1. Insert the UMAX scanner CD into your CD-ROM drive. The

installation program should start automatically. The installation
program detects the language used on your system and selects it
as the language to be installed. Please press the “Next” button
and go to the next step.

Note : If the installation program doesn’t start automatically,
select StartèProgramsèWindows Explorer and then double­click on the VistaScan icon (your CD-ROM drive)èSetup icon
(as shown in picture B).

The installation program will automatically install the
VistaScan TWAIN driver and other application software
bundled in the CD. It is recommended to install all the software
bundled.

Installing the Hardware

USB Connectors

Many newer computers rely on USB technology as the primary
method of communication between the computer and its
peripherals. With this new USB “plug-and-play” technology your
computer automatically configures peripherals.
If your computer has a USB port, you must make sure that this port
is enabled in the system BIOS. Please refer to the troubleshooting
section to learn more about enabling the USB port.

Checking Your Computer’s Connectors

To use your scanner you need to understand what type of
connectors you have on your computer. To determine the connector
type, look at the back panel of your computer:

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

USB Connector Port

USB Connector Port

• A USB port is a small slot ½” long and ¼” wide.

Setting Up – General Information

• Find a suitable location near your computer to place the

scanner.

CAUTION: Make sure the surface is flat. Operating your
scanner on an uneven surface can damage the internal
components.

Connecting the Hardware Interface Cables

1. Locate the USB cable that is provided. Plug one end of this

cable firmly into the USB port on the back of the computer.

USB Connector Port

USB Connector Port

AstraNET e3420

13

AstraNET e3470

Plug the other end of this cable into the port located on the back
panel of the scanner.

Connecting the Power Adapter

1. Plug the scanner’s power adapter into an electrical outlet.

2. Insert the other end of this cable into the power adapter

receptacle on the rear panel of the scanner. The power indicator
on the front panel of the scanner should now be illuminated.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

CHAPTER 2. Your First Scan

Scanning an Image with Adobe PhotoDeluxe

(included with the AstraNET e3420)

1. Click the Start bar in the bottom-left corner of the screen.

2. Click Programs.

3. Select Adobe.

4. Select PhotoDeluxe Home Edition

5. Click Adobe PhotoDeluxe Home Edition

6. The PhotoDeluxe screen appears with the Seasonal Activities

option present. Initially, we recommend you bypass this
section. To bypass this section, click Install and then click
Cancel.

7. Click the Get & Fix Photo tab. A row of icons appears.

8. Click the Get Photo icon. A drop-down list appears. Click the

Scanners… option. A tabbed bar appears at the top of the
screen. Click the Scanner tab.

9. Click the Choose Scanner icon. Click on the VistaScan entry

in the input source list. The VistaScan input source is
highlighted. Click OK. (NOTE: You only need to do this one
time.) Click the Mode tab. Click the Custom icon. The
VistaScan window opens. VistaScan software controls the
various functions of the scanner and provides a communication
path between the scanner and the PhotoDeluxe software.

NOTE: Before using your scanner for the first time, use the
Scanner Test utility to verify that the scanner is able to
communicate with the computer. A test window appears the
first time you launch the VistaScan software after installing the
scanner.

10. Click the Scanner Test, and the UMAX Scanner Test Program

window opens. Click the Test button to test the scanner.

15

11. If the scanner passes, “Scanner Link Successful,” appears in the

status box. Click OK. If the scanner test fails, check your
connections and try the test again.

12. Click the Custom icon.

13. Select an item you would like to scan (a picture, a drawing,

etc.).

14. Lift the document cover and place the item face-down so the
top center of the document aligns with the arrow (∇) at the back

edge of the object glass.

15. Click the Preview button on the right side of the VistaScan
Beginner window. The scanner begins a low-resolution scan of
the item.

16. When the preview scan is complete the preview image is
displayed in the Preview window (on the left side of the
VistaScan window).

You can change the view of the Preview image using the
“Zoom Tool,” or select a scanning region using the “Frame
Selection Tool.” To find out more about how to use these tools,
click on the user tips text that appears when your cursor pauses
over the tool.

NOTE: You must have a browser installed in order to view the
VistaScan online help.

17. In the Click to Scan section of the VistaScan Beginner
window, click the icon that corresponds to the type of image
you are scanning.

For example, if you are scanning a color photograph, choose
“Color Photo.” To scan text or a black and white drawing,
choose “Text/Lineart.” The image is scanned and you return to
the PhotoDeluxe window.

NOTE: Choosing an icon in the “Click to Scan” area does two
things: it activates the scanner, and automatically sets the
scanner settings. This ensures you get the best scanning results
for the item you are scanning.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

18. A pop-up message appears on the right side of the screen

indicating that you should click the Done tab.

19. Click the Done tab. A Save as window opens. Enter a file name

for the scanned image. Indicate which folder or directory you
want to save the image file to, and specify in what file format
you want to save the image.

NOTE: If you do not assign a file name, the computer
automatically assigns a name that consists of the date, and a
two-digit reference number.

20. Enter a graphic title for the image that will appear in the My

Photos window.

21. Click on the Save & Send icon. Choose save from the drop-

down menu. Click the Save button to save the image.

22. Close the VistaScan window by clicking Exit.

Scanning an image with Adobe Photoshop LE

(included with the AstraNET e3470)

1. Double click on Adobe Photoshop LE icon to open it.

2. Choose Import from the File menu.

3. Choose Select Twain_32 Source

4. Choose VistaScan32 VX.XX. This will establish the

AstraNETe3470 driver as the driver Photoshop will use.

5. Choose Import, and then select TWAIN_32

6. The scanner driver “VistaScan” will be activated and appear.

The driver should display the “Beginner” interface. If not, click

7. Place the image to be scanned on the object glass.

8. Click the Preview button.

9. Using the crop features, set the desired scan area. See VistaScan

Beginner Interface below for more information on selecting the
scan area.

17

10. Click the icon that represents the type of media you are
scanning.

11. VistaScan closes and the scanned image appears in Photoshop.

12. Modify the image using the Photoshop tools.

13. Choose Save As from the File menu to save the scanned image.
Enter the file name, save location and file type (ie. JPG, TIFF,
etc)

Turning the Scanner Lamp On and Off

To turn the scanner lamp off using Power Saving button:

You can turn the scanner lamp on and off using the Power Saving
button. Simply press the Power Saving button to turn the scanner
off. Press the button again to turn the scanner on.

To turn the scanner lamp off using VistaAccess:

Click icon of VistaAccess located in the lower right corner of your
monitor in the Windows control strip. Select the Lamp On/Off
control function. You can click the Lamp Off item to turn off your
scanner lamp.

To turn the scanner lamp on, open the VistaScan software, or
simply click the Lamp On item from Lamp On/Off control function
in the VistaAccess.

NOTE: The scanner lamp is different from the Power Indicator
light. The Power Indicator light is the very small, green light
located on the front panel of the scanner. This indicator remains ON
whenever the scanner is plugged into an electrical outlet (regardless
of whether the Power Saving utility is engaged).

18

CHAPTER 3. Scanning Basics

VistaScan is the primary program or driver you use to scan with
your AstraNET e3420 / e3470 scanner. It is a TWAIN-compliant
program, which means that it can be run from other programs that
support scanning, like PhotoDeluxe, OmniPage, and others. It is
also a stand-alone program, which allows you to scan images for a
variety of uses, even without launching another program first.

Setting VistaScan Preferences

Preferences control scanner settings that you generally do not
modify every time you use the scanner. The Preference settings are
used as the default settings for several of the scan settings.

To access the VistaScan Preferences, click the Preferences icon in
the upper right corner of the VistaScan window.

The Preferences cover three areas:

• General

• Scan Destination

• Scanner Information

A tab at the top of the Preferences window indicates each
VistaScan preference group. To view the Preference settings for an
area, click on the associated tab.

General

The General tab contains preference settings that control color
matching and color correction, and whether to display the ruler and
tips.

19

Color Matching/Correction

Color Matching allows you to fine-tune the colors of scanned
images so that they emulate the colors of your original source
documents as closely as possible. This is accomplished using
MagicMatch.

When you click on the MagicMatch checkbox (so a checkmark
appears) the Profile List displays. A profile is a list of applicable
calibration profiles, which MagicMatch uses to render a final output
image. If a printer or calibration profile is not chosen, MagicMatch
will calibrate the image to optimize its display on a monitor.

MagicMatch only functions when you are scanning in color mode.
When you are using Magic Match, it automatically disables the
Level/Curve and Color Adjustment/Balance settings in the
VistaScan Advanced window.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Show Ruler

The Show Ruler command displays or hides the rulers that border
the top and left sides of the Preview window. These rulers
correspond to the rulers on your scanner's object glass. Clicking on
the Show Ruler checkbox turns off (removes the checkmark) and
hides the ruler. Clicking on the checkbox again turns the feature on
(displays a checkmark) and shows the ruler.

Tips Help

The Tips Help option determines whether tips are displayed when
you pause with your cursor over a VistaScan option. Click on the
Tips Help box to enable tips (displays a checkmark). When a
checkmark appears, clicking the checkbox disables the tips and
removes the checkmark.

Scan Destination

The options in this Preferences tab specify how scanned images are
stored, printed, faxed, transferred to another application, or
transmitted via e-mail.

21

File

To set the location for your stored images:

1. Click on the File icon. The file preferences appear to the right

of the Scan To icon set.

2. Enter the directory in which you want to store the scanned

image file, in the File Directory text box. If you are not sure of
the directory path, click the Browse button to locate the desired
directory.

3. Enter the file name under which you want to store the scanned

image files (such as TMP) in the File Name text box.

4. Select the file format in which you want to save scanned

images from the File Format drop down list.

Printer

To specify which printer to use when printing scanned images:
Click on the Printer icon. The are currently selected as the default
appears to the right of the Scan To icon set.

1. If you want to change any of the printer settings, click on the

Properties button. The standard Print Setup dialog box opens.
Make any changes you want, and then click OK to return to the
Preference settings.

E-mail

To specify which e-mail application to use when you e-mail
scanned images:

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

1. Click on the E-mail icon. The e-mail preferences appear to the

right of the Scan To icon set.

2. Click on the button next to the e-mail software you are using

(Microsoft Exchange or Lotus cc:Mail).

3. Select the image format you want to use when you attach

scanned images to your email application from the Image
Format drop down list.

Fax

1. Click on the Fax icon. The fax driver (or printer driver if a fax

driver is not selected) currently selected as the default appears
to the right of the Scan To icon set.

2. If you want to change any of the settings, click on the

Properties button. The standard Print Setup dialog box opens.
Make any changes you want, and then click OK to return to the
Preference settings.

Application

1. Click on the Application icon. The application preferences

appear to the right of the Scan To icon set.

23

2. Enter the application name to which you want to send the

scanned image files (such as Presto! PageManager) in the
Application Name text box.

3. Enter the file name of the application executable in the File

Name text box. If you are not sure of the directory path, click
the Browse button to locate the correct path.

4. Select the image format in which you want to save scanned

images from the Image Format drop down list.

Scanner Information

The Scanner Information tab displays important information about
your scanner.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

The information includes:

• Scanner Manufacturer

• Scanner Model

• Firmware Version

• VistaScan Version

• Maximum Scan Width and Length

• Maximum Resolution

VistaScan Beginner Window Features

The VistaScan Beginner window appears when you launch
VistaScan. The features of the VistaScan Beginner window let you
scan a wide variety of documents, photos, and graphics. Just click a
button.

Scanning an item via the Beginner window consists of just a few
steps:

1. Perform a preview scan of the item to be scanned by clicking

the Preview button. The item is quickly scanned at low­resolution, and is displayed in the Preview window (on the left
side of the VistaScan Beginner window).

25

2. Select what you want to do with the image after it is scanned

using the Scan To icons.

3. Specify what kind of image you are going to scan, and start the

final scan process using the Click To Scan icons.

Performing the Preview Scan

The Preview feature lets you scan an item at low-resolution so you
can define the specific area to be scanned when you scan at higher
resolution.

To preview the item you are going to scan:

1. Place the item you want to scan face-down on the object glass,

under the inverted triangle that appears in the center of the rear
ruler.

2. Click the Preview button on the right side of the Beginner

window.

The image is quickly scanned and displayed in the Preview
window.

There are three Preview tools in the VistaScan Beginner window.

Zoom Tool

Frame Tool

Move Tool

Zoom tool – Lets you enlarge or reduce the view of the image in
the Preview window. To use the Zoom tool:

Once the preview image appears in the Preview window, click on
the Magnifying Glass icon.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Move your cursor into the Preview window and click. The image
enlarges. To reduce the view size, press the shift key (the command
key on the Macintosh) and click in the Preview window.

Frame tool – Lets you select the portion of the image displayed in
the Preview window you want scanned in the final scan step.

You can size the selection frame by clicking on the Frame tool and
placing your cursor over one of the four edges of the frame (which
changes the cursor shape to a two-headed arrow), drag the Frame
inward to reduce the size, or outward to increase the size.

You can also move a selected frame by positioning the cursor
inside the frame (which changes the cursor shape to a four-direction
arrow), and dragging the frame to another location in the Preview
window.

Move tool – Lets you move an image in the Preview window so
you can see portions that are not visible because the image is
zoomed too large to display completely. Click on the Move tool.
Put the cursor inside the Preview window (which changes the
cursor shape to a hand). Scroll the image view by clicking and
dragging the cursor.

Selecting the Scan to Device or Application

To specify the device or application to which you want to send the
scanned item, click on the icon that represents this device or
application

The icons include:

File – stores the scanned image in a file using the file name
specified in the VistaScan Preferences.

27

Print – prints the scanned item on the default printer.

Printed Matter

Color Photos

Text/Lineart

Web Image

Fax – faxes the scanned item using your fax driver.

Application – sends the scanned item to the applications

specified in the VistaScan Preferences.

E-mail – sends the scanned item as a graphic file to your
Microsoft Exchange or Lotus cc:Mail e-mail application.
(NOTE: Other e-mail applications are not supported.)

Defining the Type of Image to Scan

The Beginner window provides pre-defined scanning options so
you can quickly and easily scan any of the following items:

• Color Photos – use this setting when you want to scan color or
black and white photos

• Printed Matter – use this setting when you want to scan
something that has been printed like a brochure, magazine, etc.

• Text/Lineart documents – use this setting when you want to
scan the text contained in a document, or when you want to
scan simple lineart graphics

• Web Images – use this setting when you want to scan graphics
and then use them on the web

To specify the type of image you are going to scan, click on the
icon that represents the type of item you want to scan.

Settings icon

Settings icon

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Settings icon

Settings icon

UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Clicking on any of these icons automatically starts the final scan
process using the pre-defined scan settings. The scanned image is
saved or sent to the device or application you specified by clicking
on the Scan To icon.

VistaScan Advanced Features

The VistaScan Advanced window gives you the ability to adjust the
scan setting individually so you can customize the settings for the
type of document you are going to scan. If you are a novice
computer user, you may want to use the VistaScan Beginner
window until you are more familiar with VistaScan and the
scanning process. The Beginner window options are preset to
provide a quick and easy way to scan images.

If you are an experienced computer user with some scanning
experience, you can use the features contained in the Advanced
window to optimize the scan process for the specific item you are
going to scan.

The Advanced window contains the following tools and features
you can use to scan documents:

• Original Document Source Settings

• Image Mode Settings

• Resolution Settings

• Descreen Settings

• Filter Settings

• Scaling Options

• Auto Adjustment Setting

• Scan Control Unit

• Multiple Scan Mode Settings

• Color Adjustment Feature Panel

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Changing the Original Document Source

The Original Document Source setting identifies the item you want
to scan.

You can choose from the following settings:

Flatbed Reflective: Scans paper originals (non-transparencies)
e.g., photographs, documents, and brochures.

Three other setting options appear onscreen that are not available
with this scanner: UTA Transmissive, UTA Negative, Automatic
Document Feeder.

Changing the Image Mode

VistaScan can scan a wide variety of image types.

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True Color, RGB: Scans a full color photo or document. The
RGB indicates the colors of Red, Green and Blue. This setting
creates larger files than the B/W Photo setting.

True Color, CMYK: Converts RGB (video) color data into
CMYK (printed) color data using a special color transformation
process. When scanning is completed the CMYK image is ready for
printing on a CMYK color printer.

NOTE: Most ink jet printers use RGB rather than CMYK printing.

256 Colors: Scans color images using 256 colors. The 256 color

images take up less memory and hard disk space than the True
Color RGB option.

Web Photo: Scans an image at the appropriate resolution for
display on the monitor.

B/W Photo: Scans black-and-white photos using 256 shades of
gray (ranging from white to black) so you get smooth shade
transitions in your scanned image.

B/W Document: Scans text documents, black-and-white line art,
and other black-and-white documents. This selection creates the
smallest files.

FAX: Scans at the appropriate resolution for faxing.
OCR: Scans at the appropriate settings for optimal OCR

recognition.
True Color 42-bit RGB: Scans a full-color photo or document

using 42-bits of information to define each pixel. The RGB
indicates the colors of Red, Green and Blue. This setting creates
larger files than the True Color RGB setting.

B/W Photo, 14-bit: Scans a black-and-white photo using 14-bits
of data to define each pixel. This setting produces more gray shade
accuracy than the B/W Photo option, but also produces larger file
sizes.

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NOTE: Not all graphic applications support higher than 24-bit
graphic files. To determine whether the software you want to use is
capable of working with higher than 24-bit graphics, refer to your
software documentation.

Changing the Resolution Setting

Scanning resolution is measured in dots per inch (DPI). Resolution
determines the amount of information the scanner will capture in a
scanned image. The higher the resolution, the finer the image detail
and the larger the file sizes.

VistaScan lets you choose from the following resolution settings:

• Higher – this option opens a drop down menu that contains
higher resolution settings which include 9600, 8400, 7200,
6000, 4800, 3600, 2400, 1800, and 1600 dpi selections.

• 1200

• 800

• 600

• 400

• 300

• 200

• 150

• 100

• 75

• Custom

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

The table below gives you an idea of the file sizes you can expect
based on the original image size and the resolution setting you
specify. These values are based on scanning images in 24-bit, True
Color RGB mode. Image sizes shown below are given in
megabytes.

Table 1. Resolution/File-Size Guidelines

Resolution
(dots per
inch)

72 0.30 0.53 1.39
100 0.58 1.00 2.68
200 2.29 4.01 10.70
300 5.15 9.01 24.10
400 9.16 16.00 42.80
600 20.60 36.10 96.30
800 36.60 64.10 171.20
1200 82.40 144.20 385.20

Image Size
4x5

Image Size
5x7

Image Size

8.5x11

NOTE: Choosing the True Color RGB 42-bit setting captures more

data than the 24-bit setting. This means that the file sizes listed
above will be larger if you scanned images using the True Color
42-bit RGB setting.

Choosing the Best Resolution for Your Scanning Project

To choose the best resolution for scanning, determine what you are
going to do with the image once it is scanned. Matching your
scanning resolution to the image use will give you the best image
for that purpose and will keep the file sizes to the minimum needed.

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Table 2. Recommended Resolutions

Image Use Recommended Resolution

Printing 300 – 600*
Viewing on the Screen 72
Viewing on the Web 72
OCR, B/W 300
Pre-Press 600
Enlarging or reducing 600

* Depending on the resolution of your printer

Using Custom Resolution Settings

You can also specify custom resolution settings that you can use
when you scan. The maximum custom resolution setting you can
define is 2400 dpi. To define the custom resolution settings:

1. Choose the Custom… option from the Resolution drop down

menu. The Custom Resolution window opens.

2. Enter the desired resolution setting (between 50 and 2400 dpi)

in the Custom resolution #1 text box.

3. Repeat step 2 to define the Custom resolution #2 and Custom

resolution #3 settings.

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4. Click OK. The settings you defined appear on the Resolution

setting drop down menu, under the Custom heading.

Changing the Descreen Feature

The Descreen option helps eliminate the patterns that can appear
when you scan printed images found in magazines, brochures,
catalogues, etc. This is accomplished by changing the number of
lines that appear in every inch (lines per inch) of the scanned image.

The Descreen feature is unavailable when you have chosen the B/W
Document, Fax or OCR resolution settings.

To change the Descreen setting:

1. Click the Descreen option to display the drop down menu.

2. Choose one of the descreen options:

No Descreen — No Descreening.
Magazine — Specifies 133 lines per inch. This option

smoothes the fine dot pattern found in glossy magazines.
Newspaper — Specifies 85 lines per inch. Smoothes the coarse

grain pattern commonly found in newspaper images.

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Art print — Specifies 175 lines per inch. Smoothes the fine
dot pattern found in high quality art prints.

Custom – Opens the Custom Descreen window, which allows
you to specify a custom line screen value. Refer to the Using
Custom Descreen Settings section for information about how to
set custom descreen values.

Using Custom Descreen Settings

You can also specify custom descreen settings that you can use
when you want to change the lines per inch setting to eliminate
patterns that are generated while scanning printed images. You can
enter custom settings that range from 35 to 400 lines per inch. To
define the custom descreen settings:

1. Choose the Custom… option from the Descreen drop down

menu. The Custom Descreen window opens.

2. Enter the desired lines per inch setting (between 35 and 400 lpi)

in the Custom descreen lpi #1 text box.

3. Repeat step 2 to define the Custom descreen #2 and Custom

descreen #3 settings.

4. Click OK. The settings you defined appear on the Descreen

setting drop down menu, under the Custom heading.

Changing the Filter Setting

Image filters are used to soften or sharpen edges and boundaries of
an image.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

VistaScan provides the following filter options:
No Filter — Use this option when you do not want to sharpen or

blur the image.
Sharpen — Use this option to sharpen lines that may be fuzzy or

not clean in the original image.
Sharpen More — Use this option when you want to sharpen the

image more than the standard Sharpen filter does.
Blur — Use this option when you want to soften the edges of an

image.

Blur More — Use this option when you want to soften the edges
more than the Blur filter does.

Changing the Scale Factor

Scaling lets you automatically enlarge or reduce an image from its
original size (100%) as it is scanned. The scale factor affects the
size of the scanned image and the printed scan output.

You can scale the image using any of the scale factors listed below:

• 200%

• 150%

• 100%

• 50%

• 25%

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• 10%

• Custom

You can also specify a custom scale factor by choosing the Custom
option from the Scaling drop down menu. See the Using Custom
Scaling Settings section for more information about specifying a
custom scale factor.

Using Custom Scale Settings

You can specify custom scaling settings to use when you scan. To
define the custom scaling settings:

1. Choose the Custom… option from the Scaling drop down

menu. The Custom Scaling window opens.

2. Enter the desired scale factor in either the Width or Height text

box. When locked, ( ) width and height entries are identical.
The width and height fields are dynamic, updating one field
automatically changes the other field. If the scale output size is

unlocked ( ), you can set the width and height output
dimensions individually.

3. To change the unit of measure, click on the down arrow next to

Height and/or Width text boxes to display the possible settings.
You can choose from Inch, Centimeter, Pixel or Percent.

4. Click OK.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Using the Auto Adjustment Feature

Auto Adjustment provides a simple way to adjust the light and dark
values of a color or grayscale image you want to scan.

To automatically adjust the light and dark values:

1. Place the item you want to scan on the scanner object glass.

2. Click the Preview button from the VistaScan Advanced

window.

3. Select an area that you want to adjust using the Frame tool.

You can edit the Preview image before scanning the final
image using the “Zoom Tool” and the “Frame Selection Tool.”
To find out more about how to use these tools, click on the user
tips text that appears when your cursor pauses over the tool.

NOTE: To use VistaScan online help you must have a browser
installed on the system.

4. Click the Auto Adjustment check box. The selected area is

adjusted and the preview image refreshes, displaying the results
you can expect when you perform the final scan.

Using the Scan Control Unit

The Scan Control unit contains the Preview and Scan buttons, and
the Scan To options.

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Selecting the Scan to Device or Application

To specify the device or application to which you want to send the
scanned item:

1. Click on the arrow above the Scan To text on the Scan Control

unit. The Scan Control unit panel slides back to display the
Scan To icons.

Click on the icon that represents the device or application to which
you want to send the scanned item. The icons include:

File — stores the scanned image in a file using the file name
specified in the VistaScan Preferences.

Print — prints the scanned item on the default printer.

Fax — faxes the scanned item using your fax driver.
Application — sends the scanned item to the applications

specified in the VistaScan Preferences.
E-mail — sends the scanned item as a graphic file to your

Microsoft Exchange or Lotus cc:Mail e-mail application.

Using the Multiple Scan Mode

You can select multiple portions of the image you scanned in
Preview mode using the Multiple Frame tool.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

The Multiple Frame tool allows you to create two or more selection
frames in the Preview Window.

To create more than one selection frame:

1. After you have scanned an image in Preview scan mode, click

on the Multiple Frame tool.

2. Select the area you want contained in the first frame by clicking

on the point at which you want to begin the frame, and then
dragging the tool diagonally until the area of interest is
contained in the marquis box.

3. Click outside of a selected area to save the frame. To create

other frames, repeat steps 1 and 2 until you have created all the
desired frames.

4. After you create a frame, the Single Frame tool is automatically

selected so you can resize or move the frame you just created.

To select one of the frames you created, double-click on the desired
frame. The frame border of the active frame changes to a marquis
style frame (dotted lines). Once a frame is selected, double-click on
a frame to display the Job Information window for that image,
which contains the image information.

To remove a selected frame:

1. Click on the Job List button. Thumbnails of the selected

frames appear in the job list window.

2. Click on the thumbnail of the frame you want to remove. A red

box appears around the selected thumbnail. The frame in the

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Preview window associated with the thumbnail, changes to a
dashed outline.

3. Click on the “X” button, located in the bottom-left corner of the

thumbnail, to remove the frame.

Using the Color Adjustment Features

The Color Adjustment features allow you to make adjustments to
the colors and/or tones in an image. The following lists the color
adjustment settings you can modify:

• Brightness, contrast, highlights, shadows, and gamma

• Image tones

• Color balance

• Rotation/Invert

Adjusting Image Brightness, Contrast, Highlights and Shadows

When you click on the Brightness/Contrast tab from the Color
Adjustment panel a series of slide bars appear. Adjust the
associated tones by dragging the slider in one of the bars to the left
or the right.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Using the Brightness Bar

This setting determines the overall intensity level (gray level) of an
image. Moving the slider on the scroll bar to the right increases the
brightness. Moving it to the left decreases the brightness. The
default setting is zero 0. The maximum brightness setting is 100,
the minimum setting is –100.

Using the Contrast Bar

This setting controls the difference between light and dark areas in
an image. Moving the slider on the scroll bar to the right increases
the gray shades between light and dark areas. Moving it to the left
decreases gray shades between light and dark areas. The default
setting is zero 0. The maximum contrast setting is 100, the
minimum setting is –100.

Highlight Bar

This setting defines the lightest (whitest) tones in the scanned
image. If you broaden the range that includes the highlight points,
the pixels within the newly specified range are be remapped
allowing you to see more details in a color/gray image.

Moving the slider on the scroll bar to the left increases the
brightness. Moving it to the right decreases the brightness. The
default setting is 255. The maximum highlight setting is 255; the
minimum is 1 (which is white).

Shadow Bar

The Shadow bar defines the darkest tones in the scanned image.
Moving the slider on the scroll bar to the left increases the
brightness in shadowed areas. Moving it to the right decreases the
brightness in shadowed areas. The default setting is 0. The
maximum shadow setting is 254 (which is black), the minimum
setting is 0.

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Gamma Bar

The Gamma bar alters the mid-range gray tones in the scanned
image. All optical devices, such as monitors and scanners, have
some variance in their light sensitivity characteristics. To get a
scanned image with good results, VistaScan provides gamma
adjustment capabilities so you can compensate for this variance in
your scanner.

Moving the slider on the scroll bar to the right increases the
brightness of the mid-range gray tones. Moving it to the left
decreases the brightness of the mid-range gray tones. The default
setting is 1.2.

Reset Button

Click the Reset button to cancel the changes and return the value to
the default setting.

Adjusting the Image Tones

The Curve command is another way to make precise adjustments in
the highlight, midtones, or shadow levels in your images. Using
this feature corrects the gray/color values in an image. You change
the values by altering the shape of the curve that represents the
brightness values of pixels.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Click Reset to cancel the changes and return the value to the default
setting.

Adjusting the Color Balance

The Color Adjustment feature controls the hue and saturation of a
particular color.

When you click on the Color Balance tab from the Color
Adjustments panel, a continuous color spectrum wheel appears.

When you click in the wheel the image tones are shifted to the
particular hue that is represented in that area.

Click the Reset button to cancel the changes and returns the value
to default setting.

Rotating/Inverting an Image

You can rotate an image clockwise or counter clockwise, and you
can flip images 180 degrees vertically or horizontally.

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The following lists the possible rotate and flip selections:

• Flip/Rotate Horizontally — flips the image horizontally and
rotates it 90 degrees counter clockwise.

• Flip Horizontal — flips the image horizontally.

• Rotate 90 CCW — rotates the image 90 degrees counter

clockwise.

• Rotate 90 CW — rotates the image 90 degrees clockwise.

• Normal — does not rotate or flip the image.

• Flip Vertical — flips the image vertically.

• Rotate 180 — rotates the image 180 degrees clockwise.

• Inverts an image — changes all the dark tones in an image to

light tones, and all of the light tones to dark tones. This option
can NOT be reversed using the Edit menu Undo command.

Clicking on the image that shows the desired orientation rotates or
flips the image. Clicking the Reset button cancels the rotate or flip
action and returns the image to the original orientation.

Using VistaAccess – Direct Access

VistaAccess is a utility that provides instant access to several
VistaScan applications. VistaAccess loads at startup, and can be
found in the system tray. When VistaAccess is open, it allows you
to open any of the listed applications with a few clicks of your
mouse.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

To use VistaAccess from the PC:
a) Click on the Start bar. Click on the Programs option. When

the Programs pop-up menu appears, click the VistaScan
option. The VistaScan pop-up menu appears. Click the
VistaAccess option to display the scanner icon in the Windows
Task bar (near the time display in the lower right corner of the
window in the system tray).

b) Click the scanner icon in the system tray using your right

mouse button. A pop-up menu appears which contains:

• VistaScan

• VistaShuttle

• Copy Utility

• Scanner Test

• Push Button Configuration

• Lamp On/Off Control

• Find/Refresh Scanner

• Exit

c) Click on one of the listed applications or utilities to launch the

software.

d) Click the Find/Refresh Scanner option to re-initialize the

scanner. Click the Help option to view VistaAccess online
help. Click the Exit option to remove the scanner icon from the
Windows Task bar and close VistaAccess.

Using VistaShuttle

VistaShuttle is an application that provides an easy way for you to
create greeting cards, wallpaper for your computer desktop, a
screen saver for your computer, e-cards (e-mail greeting cards), and
more.

To use VistaShuttle to create an E-Card (electronic greeting card
you send via e-mail):

1. Click the scanner icon in the system tray (to the far right of the

Windows task bar) using your right mouse button. Select the

47

VistaShuttle application from the VistaAccess menu. The
VistaShuttle Main window appears.

2. Click on the E-Card icon. The VistaScan Beginner window

opens so you can scan an item to include in your electronic
greeting card.

3. Lift the scanner’s document cover and place your document

face-down in the center of the scanner’s object glass.

4. Click Preview to preview the scanned item. You can edit the

Preview image before scanning the final image using the
“Zoom Tool” and the “Frame Selection Tool.” To find out
more about how to use these tools, click on the user tips text
that appears when your cursor pauses over the tool.

NOTE: You must have a browser installed in order to view the
VistaScan online help.

5. Click the icon that most closely represents the item you are

going to scan in the Click To Scan area of the VistaScan
Beginner window.

The item is scanned, and VistaScan automatically closes. After
a moment the VistaShuttle E-Card window appears with the
scanned item in the default E-Card template.

6. Click on the scanned item to display the image handles. Drag

one of the image handles outward to enlarge the image, or
inward to reduce the image.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

You can customize the E-Card template frame that surrounds
the scanned item, the stamp graphic or the paper type by
clicking the desired option from the buttons in the left column.

7. Click and drag any of the E-Card template elements to move

them around, creating your own E-Card style.

8. Choose the Add text command from the Text menu (or click on

the Text button from the left-hand column). The Text Setting
window opens.

9. Enter the E-Card greeting text in the text box.

10. You can modify the font type, font size, font style (bold, italic,

underlined), text alignment (left, right or centered), and text
color by selecting an option from the dropdown lists or by
clicking on the associated icon from the button bar at the top of
the E-Card window.

11. Click the Finish button to place the text on the card.

12. Click the Close button in the upper right corner to close the

Text Setting window. You can move the text box around the

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E-Card until you find the right spot. Click outside the text box
to anchor the text to the chosen spot.

13. Click the Mail button from the E-Card window. The Send

dialog box appears.

14. Choose your e-mail application from those listed (only

Microsoft Exchange and Lotus cc:Mail are supported), and
click the Send button to open the application and attach your
E-Card to the message.

15. Send your e-mail message.

Using the UMAX Copy Utility

The UMAX Copy utility lets you scan and automatically print
copies of an image.

To use the copy utility:

1. Click on the Start bar. Click the Programs option. When the

Programs pop-up menu appears, click the VistaScan option.
The VistaScan pop-up menu appears. Click the UMAX Copy
Utility selection to open the program.

2. The UMAX Copy Utility window appears.

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3. Select your copy settings. Click the Copy button to make the

copies, then click Exit when you are finished.

UMAX Copy Utility Features

Brightness: Lets you select the brightness levels to use when you
print the copies of the scanned image. If the image is too dark,
click the up arrow to lighten the copy. If the image is too light,
click the down arrow to darken the copy.

Original Image: Lets you specify the type of image to be copied
— Color, Gray or B/W. The Single Photo option automatically
crops unnecessary white space around the image (no matter where
the image is placed), reducing memory storage space and speeding
up the scanning.

Printout Quality: Choose Normal for draft quality, or choose Best
for high quality images.

• B/W images — Selecting Best or Normal produces the same

output.

• Gray images — Selecting Best uses an enhanced filter to

improve image quality but slows down the print speed.

• Color image — Selecting Normal uses an enhanced filter to

improve color quality; selecting Best uses the MagicMatch
function to produce the best image quality.

Printer Setup — Opens the Printer Setup dialog box.
Reset — Returns any settings you have modified to the default

settings.

Exit — Returns you to the desktop window.
Numeric Buttons — Lets you specify the number of copies by

clicking on the desired number. The number appears to the left.
Scaling — Sets the printout size of your scanned image; the default

is 100%.
Copy/Stop — Copy your scanned image by clicking the Copy

button. When copying begins the button text changes to read Stop.
To stop printing copies, click the Stop button.

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CHAPTER 4. Push Button Scanning

The defining feature of the AstraNET e3420 / e3470 is its push
button functionality. You can scan an image to e-mail, perform
OCR (optical character recognition), or even use the scanner as a
copy machine by pushing one of the three buttons on the front panel
of the scanner.

You can increase your productivity by accessing all of the normal
scanner functions without having to launch the software
applications through the onscreen interface.

Before you can use these timesaving functions, you need to
configure the settings for each button. Follow the appropriate set of
instructions below to configure the variables for each button.

Configuring the Push Buttons

To access the configuration utility for the push buttons, follow the
appropriate instructions below:

1. Click the scanner icon in the Control Strip using your right

mouse button. A pop-up menu appears which contains:

• VistaScan

• VistaShuttle

• Copy Utility

• Scanner Test

• Push Button Configuration

• Lamp On/Off Control

• Find/Refresh Scanner

• Exit

2. Click the Push Button Configuration option.
The Push Button Configuration window appears.

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NOTE: There are three icons in the Push Button Configuration
window. Each icon represents a separate scanner button
function. Clicking on the icon displays a window with
variables.

Intelligent Image Process Engine (IIPE)

Intelligent Image Process Engine (IIPE) automatically
determines the document type, brightness and optimum
resolution for scanning your image on the AstraNET e3420.
When the Intelligent Image Process Engine (IIPE) box is
checked, IIPE is activated and access to the document type,
resolution, brightness and image size settings are disabled. To
gain access to the scanner settings, the Intelligent Image
Process Engine (IIPE) should not be checked.

Configuring the Scanner Button Values

1. When the Push Button Configuration utility opens, the scanner
settings are automatically displayed. Select the image editing
software you want to scan to when you press the Scan push
button, by clicking on the arrow to the right of the Scan
Destination field. A list of the available applications appears.
Choose one of the available applications from the drop-down
menu.

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2. If the application you want to scan to is not shown in the Scan

Destination drop-down list, click the Add button (to the right of
the scan Destination drop-down list). The Add Application
window opens. Enter the application name in the Application
Name text box. Enter the path and the executable file name for
the application you want to use in the File Location text box.

If you are not sure of the path or the exact executable name,
click the Browse button to locate the appropriate file.

3. Click OK to return to the Push Button Configuration window.

Select the application you added to the Scan Destination drop­down list.

4. Select the type of image you are scanning by clicking on the

arrow to the right of the Document Type field and choosing one
of the available document types from the drop-down menu.

5. Select the desired resolution by clicking on the arrow to the

right of the Resolution field and choosing one of presets from
the drop-down menu.

6. Select a scanning intensity level (brightness) by clicking on the

arrow to the right of the Brightness field and choosing the
desired brightness level from the drop-down menu.

7. Indicates the type of material the original image is printed on.

Select either Reflective or Transmissive by clicking the arrow
to the right of the Original field.

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8. Select the size of the original image by clicking on the arrow to
the right of the Scan Area field.

9. Click the OK button to save the Scan push button configuration
settings. These settings will be used whenever you press the
Scan button on the front of the scanner.

NOTE: You can also click the Default button to return the values
in each field to the default settings. Then click OK.

Configuring the Copy Button Values

1. Click the Copy icon to open the window that contains the
variables you are adjusting.

2. Select the printer driver you want to use to print the copies, by
clicking on the arrow to the right of the Copy Destination field.
Choose one of the available printers that is connected to your
computer from the drop-down menu.

3. Select the type of image you are scanning by clicking on the
arrow to the right of the Document Type field and choosing one
of the available document types from the drop-down menu.

4. Select the desired resolution by clicking on the arrow to the
right of the Resolution field and choosing one of resolution
presets from the drop-down menu.

5. Select a scanning intensity level (brightness) by clicking on the
arrow to the right of the Brightness field and choosing the
desired brightness level from the drop-down menu.

6. Original indicates the type of material the original image is
printed on. Select either Reflective or Transmissive by clicking
the arrow to the right of the Original field.

7. Select the file size for the scanned image by clicking on the
arrow to the right of the Scan Area field and choosing the
desired dimensions from the drop-down menu.

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8. Click the OK button to save the Copy push button

configuration settings. These settings will be used whenever
you press the Copy button on the front of the scanner.

NOTE: You can also click the Default button to return the
values in each field to the default settings. Then click OK save
these values for the copy button.

Configuring the Custom Button Values

1. Click on the Custom icon to open the window that contains the

variables you are adjusting.

NOTE: The Custom icon controls the values for both the E­mail and FAX and OCR (optical character recognition)
features. You configure the variables for each function
separately.

To configure the values for the e-mail function:

1. If the E-mail icon is not selected (enclosed in a red box), click

the E-mail icon.

2. Select the e-mail application (only Netscape and Eudora and

Lotus cc:Mail are supported) to send the scanned image to, by
clicking on the arrow to the right of the Mail Destination field.

3. Select the type of image you are scanning by clicking on the

arrow to the right of the Document Type field and choosing one
of the available document types from the drop-down menu.

4. Select the desired resolution by clicking on the arrow to the

right of the Resolution field and choosing one of resolution
presets from the drop-down menu.

5. Select a scanning intensity level (brightness) by clicking on the

arrow to the right of the Brightness field and choosing the
desired brightness level from the drop-down menu.

57

6. Original indicates the type of material the original image is

printed on. Select either Reflective or Transmissive by clicking
the arrow to the right of the Original field.

7. Select the file size for the scanned image by clicking on the

arrow to the right of the Scan Area field and choosing the
desired dimensions from the drop-down menu.

8. Click the OK button to save the Custom E-mail push button

configuration settings. The Custom setting is now configured to
scan and send the scanned image to the selected e-mail
application.

To configure the Custom button to scan and OCR a document,
refer to the To configure the values for the OCR (Optical
Character Recognition) function section that follows.

NOTE: You can also click the Default button to return the
values in each field to the default settings. Then click OK save
these values for the e-mail function of the Custom button.

To configure the values for the FAX function:

1. If the FAX icon is not selected (enclosed in a red box), click the

FAX icon.

2. Select the FAX driver to send the scanned image to, by clicking

on the arrow to the right of the FAX Destination field.

3. Select the type of image you are scanning by clicking on the

arrow to the right of the Document Type field and choosing one
of the available document types from the drop-down menu.

4. Select the desired resolution by clicking on the arrow to the right

of the Resolution field and choosing one of resolution presets
from the drop-down menu.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

5. Select a scanning intensity level (brightness) by clicking on the

arrow to the right of the Brightness field and choosing the
desired brightness level from the drop-down menu.

6. Original indicates the type of material the original image is

printed on. Select either Reflective or Transmissive by clicking
the arrow to the right of the Original field.

7. Select the file size for the scanned image by clicking on the

arrow to the right of the Scan Area field and choosing the desired
dimensions from the drop-down menu.

8. Click the OK button to save the FAX push button configuration

settings. The Custom setting is now configured to scan and send
the scanned image to the selected e-mail application.

To configure the Custom button to scan and OCR a document,
refer to the To configure the values for the OCR (Optical
Character Recognition) function section that follows.

NOTE: You can also click the Default button to return the values
in each field to the default settings. Then click OK save these
values for the e-mail function of the Custom button.

To configure the values for the OCR (optical character
recognition) function:

1. If the OCR icon is not selected (enclosed in a red box), click the

OCR icon.

2. Select the text editing application to use by clicking on the

arrow to the right of the OCR Destination field. Choose an
application from the drop-down menu.

3. NOTE: You do not need to select values for Document Type,

Resolution, Brightness, nor for Scan Area.

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4. Original indicates the type of material the original image is
printed on. Select either Reflective or Transmissive by clicking
the arrow to the right of the Original field.

5. Click the OK button to save the OCR push button
configuration settings. The Custom setting is now configured to
scan, OCR and then send the editable text to the selected OCR
Destination application.

6. To configure the Custom button to scan and e-mail a document,
refer to the To configure the values for the e-mail function
section above.

NOTE: You can also click the Default button to return the
values in each field to the default settings. Then click OK save
these values for the OCR function of the Custom button.

Using the Push Buttons

Once you have configured the variables for each of the push
buttons, you can scan images and text by simply pressing one of the
buttons on your scanner.

To scan using one of the scanners push buttons:

1. Press the Scan, Copy, or Custom (scan to fax, e-mail or OCR)
button.

2. A Scan Progress window appears showing you the status of the
scanning task.

3. When the scan is complete, the image you scanned appears in
the specified application.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

CHAPTER 5. Scanning Projects

The UMAX AstraNET e3420 / e3470 scanner includes bundled
software to help you with a variety of tasks. This chapter shows you
how to make a personalized calendar, create Web-ready images,
and even turn a page of text into an online text document that you
can edit.

Using VistaScan to Scan and Print
Images

To perform your first scan:

1. Open the VistaScan software application.
a. Click on the Start bar. Click on the Programs option.

When the Programs pop-up menu appears, click the
VistaScan option. The VistaScan pop-up menu appears.
Click the VistaAccess option to display the scanner icon in
the Windows Task bar (in the lower right corner of the
window in the control strip).

b. Click the scanner icon in the Task bar using your right

mouse button. A pop-up menu appears.

c. Click on VistaScan to launch the software.

Or you can also:

a. Click on the Start bar in the bottom-left corner of the

screen.

b. Click Programs.
c. Select VistaScan.
d. Click VistaScan.

Using VistaScan to Scan a Photo
to E-mail

Scanning an image to e-mail is similar to the procedure described in
the Using VistaScan to Scan and Print Images section earlier in this

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guide. Follow steps 1 through 3 as listed in the Scan and Print
instructions, then proceed with the following steps:

1. Click on the E-mail icon to set the scanner settings to the best

values for scanning an image to e-mail.
NOTE: You may need to adjust the destination preferences in

the VistaScan Beginner window. For information about setting
preferences, refer to Setting the VistaScan Preferences section.

2. Click on the Web Image icon in the Click to Scan area of the

VistaScan Beginner window. The scanner starts scanning the
image using the appropriate settings for web images.

3. After the image is scanned, a Microsoft Exchange or Lotus

cc:Mail e-mail window appears with an icon representing the
scanned image embedded in the message area of the window.

NOTE: For more information about using Microsoft Exchange
or Lotus cc:Mail refer to the user documentation that came with
the application.

4. Fill out the rest of the standard e-mail information (address,

subject, etc.) as you ordinarily would. Send the e-mail.

Using VistaScan with PhotoDeluxe to
Create Web-ready Images

You can add flair to your Web pages by importing scanned photos.
The version of PhotoDeluxe is different for PC and Macintosh

users. Follow the appropriate set of instructions based on the type
of system you are using.

1. Open the PhotoDeluxe application. For detailed instructions on

how to start PhotoDeluxe, refer to steps 1-5 from Chapter 2.
Your First Scan.

2. The PhotoDeluxe screen appears. Click on the Get & Fix Photo

tab in the upper-left corner, and then select the Get Photo
button.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

The Get Photo drop down menu appears.

3. Click the Scanners… option. The VistaScan software opens

displaying the Beginner window.

4. Select an image you want to post on a web site (i.e., a picture,

a postcard, etc.).

5. Lift the document cover and place the item face-down in the

center of the object glass of the scanner.

6. Click the Preview button. The scanner begins a low-resolution

scan of the image. The preview image displays in the Preview
window.

7. Click on the Web Image icon in the Click to Scan section of

the VistaScan window. After the image is scanned, VistaScan
automatically closes and you return to the PhotoDeluxe
window. The scanned image appears in the PhotoDeluxe work
area.

8. Click the Done tab. A thumbnail of the image you scanned

appears in the Open Photos window on the left side of the
PhotoDeluxe window.

9. Click on the Save & Send icon.

10. Choose the To the World Wide Web… option from the drop-

down menu.

63

11. Follow the onscreen instructions for trimming, sizing, reducing,

and specifying the file format (either GIF or JPEG compressed
formats).

If you choose the GIF format: An Export Options window appears
notifying you it will convert the photo to the GIF format. Click OK.
An Export GIF window appears.

If you choose the JPEG format: A Save window appears.

12. Select the location where you want to save the image by

clicking on the arrow to the right of the Save in field. This
displays your folder or directory structure. Choose a location by
clicking on it.

13. Enter the name you would like to save the file as in the File

name field. Click the Save button.

14. Click the Done tab. Your Web-ready image is now located in

the destination you specified.

Using Presto! PageManager to Scan a
Form and Edit it with PageType

1. Click the Start bar in the bottom-left corner of the screen.

2. Click Programs.

3. Select Presto! PageManager.

4. Select Presto! PageManager.

5. The Presto! PageManager window appears.

6. Choose Select Source from the File menu. A window appears,

choose VistaScan. Select Acquire from the File menu. The
VistaScan Beginner window appears.

7. Lift the document cover and place the form you want to scan

face-down in the center of the object glass of the scanner.

8. Click the Preview button.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

9. Click the Text/Lineart icon in the Click to Scan area to begin

the scan.

10. When the scan is complete, click the Exit button at the bottom

of the window. The scanned image of your form appears in the
PageManager Inbox window.

11. Click and drag the scanned form down to the PageType

application icon. PageType opens and automatically displays
the scanned form.

12. Fill in the form text desired using the PageType tools.

13. Save the image when you have finished editing the form
by selecting Save As from the File menu and entering the
relevant information.

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Creating a Calendar with PhotoDeluxe

You can create your own calendar using PhotoDeluxe. This process
differs for PC and Macintosh users. Follow the appropriate
instructions for the system that you are using.

1. Insert the PhotoDeluxe CD in your CD-ROM drive.
NOTE: The PhotoDeluxe CD must be loaded in the CD-ROM

drive to access the calendar templates.

2. Open PhotoDeluxe (refer to Chapter 2. Your First Scan for

instructions on how to start PhotoDeluxe).

3. The PhotoDeluxe window appears.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

4. Click the Cards & More button.

5. Click the Calendars icon, and choose the Monthly Calendars
option from the drop-down menu.

6. Follow the onscreen instructions through step 5, then click the
Add tab and choose the scanner icon. The VistaScan Beginner
window opens automatically.

7. Click the Preview button to perform a low resolution scan.

8. Click on the icon that most closely matches the item you are
going to scan in the Click to Scan area.

9. The Open Photos dialog box displays a thumbnail version of
the image you scanned.

67

10. Drag the thumbnail from the Acquire section of the My Photos

dialog box to the desired location on the calendar.

11. Click Save from the File menu to store the calendar page, or

select Print to print the calendar page.

12. Repeat this process until all calendar pages are complete.

Converting Scanned Text to Editable Text
with OmniPage

OmniPage lets you scan an image that contains text and convert it
to editable text so you do not have to retype the text.

Opening OmniPage LE

1. Click the Start bar in the bottom-left corner of the screen.

2. Click Programs.

3. Select Caere Applications option.

4. Select OminPage LE to launch the application. The OmniPage

LE window appears.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Converting Scanned Text with OmniPage LE

1. Position the image you want to scan face-down on the
scanner’s object glass.

2. From the OmniPage LE window, click the Scanner icon and
select Flatbed. Click Done.

3. Choose Acquire Image from the File menu. Select Flatbed
from the Paper Path field in the Load Scanner dialog box, then
click Scan to scan the image. When the scan is complete, the
text appears in the OmniPage window.

4. Click the OCR button to perform the character recognition.

5. A small dialog box appears. If you have additional pages to
scan, click the Add Pages button and repeat steps 2 and 3.

6. Click Stop Scanning when you have scanned all the desired
pages, and enter the file name, file directory and file type (the
format in which you want to save the file).

7. Click OK to save the recognized text.

8. Open your word processor application. Open the file that you
just saved so you can review, edit, cut or copy portions of the
text.

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CHAPTER 6. How to Get Help

The AstraNET e3420 / e3470 scanners have been designed to be
reliable, easy-to-install, and easy-to-use. If you encounter any
problems while installing or using your scanner, please follow the
solutions outlined below.

• Consult the online manual.

• Read the troubleshooting section below.

• Contact UMAX directly.

Using Online Manuals

All bundled software comes with online help, which essentially is
an online manual. Read the following information to find out how
to access the manuals for each individual software application.

Accessing the UMAX VistaScan Online Manual

If the VistaScan application is already open, you can locate the
manual by clicking on the user tips that pop up when your mouse
scrolls over a tool. If VistaScan is not open, follow the instructions
below.

1. Click Start.

2. Click Programs.

3. Click VistaScan.

4. Click VistaScan User’s Guide. Your Internet browser should

launch the VistaScan User’s Guide.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Accessing the Adobe PhotoDeluxe Online
Manual

1. Place the PhotoDeluxe CD in the CD-ROM drive. (If the install
screen automatically launches, skip to step 4.)

2. Double-click My Computer.

3. Right-click the CD-ROM drive and select AutoPlay.

4. Click ReadMe & Guide. From here, you can select the manual
best suited to your needs.

Accessing the Presto! PageManager Online
Manual

1. Click Start.

2. Click Programs.

3. Click Presto! PageManager Deluxe.

4. Click PageManager User’s Manual.

Accessing the Caere OmniPage Online Manual

1. Click Start.

2. Click Programs.

3. Click Caere Application.

4. Click English Documentation.

Troubleshooting

This scanner is designed to be reliable and easy to install. If you
have any problems with your scanner, please read the notes that
follow to find out probable causes of the problem.

General Problems and Solutions

Problem:

The scanner lamp fails to light, flickers or dims

71

Solution:

Check to ensure the power adapter is plugged in completely.
The scanning lamp is failing or has failed and needs to be changed.
Please contact your dealer or UMAX Technical Support.

Problem:

The scanner test failed.

Solution:

Make sure the interface cable is properly connected to the USB
connector port on your computer. Find/ refresh the scanner after
reinserting the USB cable. Try the other USB port on the computer.

Problem:

Your USB port worked with other USB devices, but does not work
with the scanner.

Solution:

It is important that you connect the scanner’s power and USB
cables in the following order:

Plug the power adapter cord into the scanner and into a wall
power outlet. The scanner’s power will then be ON.

Connect the USB cable to the USB port on the back of the
computer.

NOTE: If you unplug the scanner’s power to turn it off, you must
also disconnect the USB cable from the computer. To resume use of
the scanner, reconnect the power cord, and then the USB cable.

Problem:

Scanner is not present in the Device Manager. The scanner must be
present in the Device Manager. If there is no listing for the it, the
scanner will not work.

Solution:

Follow the steps below to determine if the scanner is present in the
Device Manager.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Click the My Computer icon using the right mouse button. A pop­up menu appears.
Click on Properties command using the left mouse button. This
brings up the Device Manager.
The scanner should be listed under the heading of Imaging Device.
If it is not present, insert the UMAX VistaScan CD-ROM into the
CD-ROM drive and reinstall VistaScan.
Unplug the scanner cable from the back of the computer, and then
plug it back into the USB port.
Verify there is power to the scanner.
If the scanner does not show up, and there is no change in the
Device Manager, try the another USB port. If the scanner still does
not appear, contact your computer manufacturer.

Problem:

Your system resources are low. Your system resources are the
amount of free resources your system can call on at a given time.
This should be at 90% or above to run a scanner. Anything under
60% will cause system freezes or link fails when you attempt to
access the scanner.

Solution:

Follow the steps below to determine if your system resources are
too low to operate the scanner.

Click the My Computer icon using the right mouse button. A pop­up menu appears.
Click on Properties command using the left mouse button.
Click the Performance tab (the fourth tab under System Properties).
Look in the System Resources area (the second section). This
number should be above 90%.
If not, press and hold down the CTRL+ALT keys and tap the
Delete key once. This brings up the Close Programs window.
You need to end all tasks running except the EXPLORER and
SYSTRAY items. To end a task, highlight an item in the Close
Programs window and click the End Task Button. Repeat this step
for each task you want to end.

73

Contacting Technical Support

UMAX Astra scanners are designed to be reliable, easy-to-install,
and easy-to-use. If you encounter any problems while installing
your scanner:

• Check out the UMAX Web site at www.umax.com/support

• E-mail UMAX with your technical support question at:

[e-mail]

• Call UMAX technical support at the following number:

214-739-1915.Contact your dealer or call the UMAX support
line between 9

NOTE: You are eligible to receive 1-year free technical support
(caller is responsible for toll charges), and 2-years free e-mail
support from the date of scanner purchase.

Before calling, please be sure to have the following information
ready:

• The scanner model and serial number

• The version number of the scanner driver (located on the front

of the CD)

A.M. – 5 P.M. (CST). Monday - Friday.

• The computer model you are using

• The application software packages that you are using

• Error codes or messages seen

• A description of what you were doing at the time of the

malfunction so that the problem can be recreated

• Other observations that may aid the technician in identifying

the problem and solution

When you call, please be in front of your computer. You will need
to have your scanner and the computer turned on. Try to have as
much information about your problem as possible. This information
allows the technician to more effectively troubleshoot your
problem.

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Maintenance

With the exception of periodic cleaning, the scanner is virtually
maintenance-free. Please read the following section to learn how to
properly maintain the scanner.

Cleaning

Regularly cleaning the object glass will ensure that dirt or smudges
will not reduce the quality of your scanned images. Before you
clean the glass, make sure the scanner is turned off and the power
cord is unplugged.

Clean the object glass and document cover with a soft, damp cloth
and a mild detergent or alcohol.

Warning: Do not spray the cleaning fluid directly on the object
glass. Spraying the liquid directly on the glass may cause the liquid
to penetrate the seams around the glass and contaminate the mirrors
and lenses inside the scanner. Please be sure you spray the liquid on
the cleaning cloth and then wipe the glass clean.

75

Appendix A. Technical
Specifications

The following table defines the technical specifications for the
AstraNET e3420 / e3470 scanner.

Scanner Specifications

Scanner Type
Scanning Element
Optical Resolution
Maximum Resolution
Color Density
Light Source
Optics
Interface
Operating System
Scanning Modes

Maximum Document
Size
Scanner Dimensions 18.1” x 11.6” x 3.2”

1-pass color flatbed
Color CCD
600 dpi x 1200 dpi
9600 dpi x 9600 dpi
42-bit color
Cold Cathode Lamp
Enclosed Optical System
USB v1.1
Windows 98
B/W, halftone, 8-bit
grayscale, 14-bit
grayscale, 24-bit color, 42
bit color

8.5” x 11.7”

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FCC Declaration of Conformity

Declares that the products:
Product Name: Color Scanner Model No.: AstraNET e3420 / e3470
(or) HBG0 / HBH0
FCC Rules: Tested to comply with FCC Part 15, Class B
Operating Environment: For home or office use:
FCC Compliance Statement:
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesirable operation.

Information to user:

This equipment has been tested and found to comply with the limits of a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception (which can be determined by
turning the equipment off and on) the user is encouraged to try to correct
the interference by one or more of the following measures:

• Reorient/relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet different from the one to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Caution:

Changes or modifications not expressly approved by the manufacturer
responsible for compliance could void the user’s authority to operate the
equipment.

The party responsible for product compliance:

Corporate Name: UMAX Technologies, Inc.
Address: 3561 Gateway Blvd., Fremont, CA 94538,
Person responsible for making this Declaration:

Position/Title: President Signature:

79

Important Safeguards

♦ Read all of the instructions.
♦ Save these instructions for later use.
♦ Follow all warnings and instructions marked on the product.
♦ When replacement parts are required, be sure that service

technicians have used replacement parts that conform to at least the
same safety standards with regard to fire, electric shock, or other
hazards.

♦ Do not use this product near water or in rainy/moist environment.
♦ Do not place the scanner on an uneven surface. This may cause

serious damage to the scanner.

♦ The product should be operated using only the type of power

source indicated on the product label.

♦ Do not attempt to service this product yourself as opening or

removing the enclosure may expose you to dangerous voltage or
other hazards.

♦ This unit has input circuitry suitable for a 12V DC supply.
♦ The sound pressure level at the operators position according to IEC

7041:1982 should be less than or equal to 70dB(A).

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UMAX AstraNET e3420 / AstraNET e3470 Owner’s Guide

Phone Number: 214-739-1915

One Year Limited Warranty

UMAX Technologies, Inc. (UMAX) warrants this hardware product against defects in
material and workmanship for a period of ONE YEAR from the original date of purchase.

Should any defect(s) be discovered, the product may be returned to the manufacturer at
owners expense. If you are returning product for repair, please be sure to do the following:

1) Call UMAX Technical Support at [phone] and obtain an RMA (Return

Merchandise Authorization) number.

2) Clearly write your RMA number on the OUTSIDE of the box or package next to the

shipping label in large black letters.

3) Include a copy of the bill of sale with the returned product.

4) Unless otherwise instructed, do not return any manuals or software when returning

items for repair.

5) Ship to UMAX in the original packaging via a traceable shipping method (at owners

expense) and retain the tracking number.

This warranty is only valid within the boundaries and territories of the USA and Canada.
UMAX is not responsible for costs incurred to shipping, insurance, customs, or duties.

This warranty does not apply if the product has been damaged by an accident, electrical fault,
through misuse or abuse

If the product has been altered without written authorization by UMAX, the warranty will not
be applicable.

This warranty applies only to hardware products manufactured by or for UMAX. Warranted
products must bear the “UMAX” brand name, tradename, or logo.

The aforementioned warranty and remedies are exclusive, and in lieu of all others, whether
oral, written, expressed or implied.

UMAX specifically disclaims any and all implied warranties of merchantability and fitness
for a particular purpose.

IMPORTANT! Serial#_______________________

Email: [e-mail]
UMAX web site: http://www.umax.com

81

Technical Support

Your sales receipt is your proof of purchase. This product is intended for use only
within the boundaries and territories of the United States of America and Canada.
Upon receipt of this UMAX product you are immediately eligible for Technical
Support for one year. Our technical support hours are from 9:00 AM to 5:00 PM
Central time Monday through Friday, [phone].
You may also reach UMAX technical support by FAX. Helpful hints and
troubleshooting guides are available on our World Wide Web site at www.umax.com.
The World Wide Web site is on-line 24 hours a day, seven days a week. If you need
technical assistance after reviewing your manual, please have the product model
number and any error codes written down when you call. To ensure a prompt
resolution, please be in the proximity of the UMAX product when placing a call.

Our technical support specialists are available to answer your questions regarding the
installation and maintenance of your UMAX product.
Note: Technical Support is not available from UMAX Technologies, Inc. outside the
United States of America and Canada. If you purchased this product in Mexico or
South America and need assistance or repair, you must contact your originating
reseller for service and support. UMAX Technologies, Inc. in Fremont, CA, will not
accept any shipments from outside the boundaries and territories of the USA and
Canada.

UMAX often bundles many different third party software options with its products.
If any of these options were ordered with your UMAX product and they appear to be
missing or incorrect, contact your reseller immediately. UMAX Technologies, Inc.
WILL NOT be responsible for missing or wrong shipments of third party software
delivered from your reseller.

Warranty Service

If your UMAX product needs to be returned for repair, you must contact UMAX
technical support or your reseller in Canada prior to shipment for an RMA number
before sending in the product. The RMA number is a Return Merchandise
Authorization number. UMAX will refuse all shipments without a proper RMA
number. The RMA number MUST be printed on the outside of the box or package
next to the shipping label. All scanners and transparency adapters must shipped in
their original packaiging.

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