U-Line U-1115RB-00 Service Manual

Service and Parts Manual

Section1- General Information

IMPORTANT

INTRODUCTION

Three generations of pride and quality manufacturing and design improvements are built into all U-Line products. The result: U-Line leads the market with innovative technology and superior craftsman ship.

This manual contains specific instructions for servicing the U-Line Product families.

Product Families

Refrigerators Wine Captains Beverage Centers Combination Ice Makers Clear Ice Makers Manual Defrost Ice Makers ADA Units Outdoor Units Freezers

POTENTIAL PROBLEMS WITH HFC-134A

This service manual has been written to cover products manufactured with HFC-134A. HFC-134A compressors receive a synthetic based ester oil charge. The hygroscopic (water attraction) property of ester oil is many times greater than the mineral oils previously used with CFC-12. High system moisture causes the formation of acids and alcohol which can damage the compressor. Systems should not be left open for more than fifteen (15) minutes at any time as humidity from the air will enter the system. To ensure system dehydration, the system should be pulled down to 100 microns and vacuum pump oil (mineral oil) must not be allowed to enter the system. Cleanliness of the system is extremely important. The presence of residues (chlorinated or greasy residues, mineral oil, or impurities) can lead to capillary tube restrictions, oil return problems and compressor damage. Do not use flux on brazed joints.

Check for the latest service related information at U-LineService.com. The Technical Knowledge base is continuously updated and can be accessed anytime. Each U-Line product has a unique method of installation, but it is consistent with U-Line’s methods and requirement. Follow the installation guidelines for the U-Line product you are installing.

Section1- General Information

IMPORTANT

DANGERDANGER

WARN ING

CAUTION

DANGERDANGER

WARN ING

CAUTION

IMPORTANT

SAFETY PRECAUTIONS

PLEASE READ all instructions completely before attempting to service the unit.

•Proper installation procedures must be followed if this unit is being initially installed, or is moved to a new location after being in service. An INSTALLATION GUIDE for your unit, providing complete installation information is available from U-Line Corporation directly, and must be consulted before any installation is begun. U-Line contact information appears on the rear cover of this guide.

•This unit requires connection to a grounded (three-prong), polarized receptacle that has been placed by a qualified electrician in accordance with applicable electrical codes.

Safety Alert Definitions

Safety items throughout this guide are labeled with a Danger, Warning or Caution based on the risk type.Warning means that failure to follow this safety statement could result in serious personal injury or death.

Danger means that failure to follow this safety statement will result in severe personal injury or death.

• Never attempt to repair or perform maintenance on the unit until the electricity has been disconnected.

• Never remove the round grounding prong from the plug and never use a two-prong grounding adapter.

• Altering, cutting of power cord, removal of power cord, removal of power plug, or direct wiring can cause serious injury, fire and/or loss of property and/or life and will void the warranty.

• Never use an extension cord to connect power to the unit.

• Always keep your working area dry.

Failure to use the Anti-Tip Kit when it is included with the product can cause serious personal injury. The Anti-Tip Kit must be installed before the unit is used.

• Use care when moving and handling the unit. Use gloves

to prevent personal injury from sharp edges.

• If your model requires defrosting, DO NOT use any type of heater to defrost. Using a heater to speed up defrosting can cause personal injury and damage to the inner lining.

Warning means that failure to follow this safety statement could result in serious personal injury or death.

Caution means that failure to follow this safety statement may result in minor or moderate personal injury, property or equipment damage.

General Precautions

Use this appliance for its intended purpose only and follow these general precautions along with those listed throughout this guide.

RISK OF CHILD ENTRAPMENT. Before you throw away your old refrigerator or freezer, take off the doors and leave shelves in place so that children may not easily climb inside

• Do not lift unit by door handle.

• Never install or operate the unit behind closed doors. Be sure front grille is free of obstruction. Obstructing free air flow can cause the unit to malfunction and may void the warranty.

• Failure to clean the condenser every three months can cause the unit to malfunction. This could void the warranty.

• Allow unit temperature to stabilize for 24 hours before use.

• If you model requires defrosting, never use an ice pick or other sharp instrument to help speed up defrosting. These instruments can puncture the inner lining or damage cooling unit.

• Use only genuine U-Line replacement parts. Imitation parts can damage the unit, affect it operation or performance and may void the warranty.

SHOCK HAZARD - Electrical grounding required.

Section1- General Information

U-LINE CORPORATION LIMITED WARRANTY

1.U-Line Corporation ("U-Line") warrants each U-Line product to be free from defects in materials and workmanship for a period of one year from the date of purchase. U-Line further warrants the sealed system (consisting of the compressor, the condenser, the evaporator, the hot gas bypass valve, the dryer and the connecting tube) in each U-Line product to be free from defects in materials and workmanship for a period of five years from the date of purchase.

2.During the initial one year warranty period for all U-Line products U-Line shall: (1) repair any product or replace any part of a product; and (2) for all Marine, RV and Domestic U-Line products sold and serviced in the United States (including Alaska and Hawaii) and Canada, U-Line shall be responsible for the labor costs performed by a U-Line authorized service company, incurred in connection with the replacement of any defective part. During years two through five of the warranty period for the sealed system, U-Line shall: (1) at U-line’s option repair or replace any part of the sealed system; and (2) for all Marine, RV and Domestic U-Line products sold and serviced in the United States (including Alaska and Hawaii) and Canada, U-Line shall be responsible for the labor costs incurred in connection with the replacement of any defective part of the sealed system. All other charges, including transportation charges for replacements under this warranty and labor costs not specifically covered by this warranty, shall be the responsibility of the purchaser. This warranty extends only to the original purchaser of the U-Line product. The registration Card included with the product should be promptly completed by you and mailed back to U-Line or you can register on-line at www.u-lineservice.com.

3.The following conditions are excluded from this limited warranty: damage caused by outdoor use; use of cleaners other than the recommended stainless steel cleaners and U-Line Clear Ice Maker cleaner; installation charges; damages caused by disasters or acts of God, such as fire, floods, wind and lightning; damages incurred or resulting from shipping, improper installation, unauthorized modification, or misuse/ abuse of the product; customer education calls; food loss and spoilage; door and water level adjustments (except during the first 30 days from the date of installation); defrosting the product; adjusting the controls; door reversal; and cleaning the condenser.

4.U-Lines' Outdoor Limited Warranty, set forth in this Paragraph 4, shall apply to U-Line models deemed suitable for outdoor use by Underwriters Laboratory ("UL") as noted in the U-Line Product Catalog, U-Line's website and/or on the serial tag located inside the product. Exposure to temperatures below freezing may cause damage to the product. Damage resulting to the product (and/or the surroundings) caused by this exposure is not covered under this warranty. Such models shall continue to be covered by the warranty terms set forth in Paragraphs 1 and 2 above, to the extent such models:

A. Are subjected to temperatures between 50 and 100 degrees Fahrenheit. Although these products will function in ambient temperatures below 50 degrees and above 100 degrees Fahrenheit, performance may decline. Performance degradation due to operating above or below the designated ambient temperature range is not a manufacturing defect and any issues resulting from exposure to higher temperatures, such as spoiled food or low ice production, are not covered under this warranty policy; and/or

B. Come into contact with rain by virtue of outdoor use. Exposure to other sources of water shall also cause this warranty to be void, including flooding of the area in proximity of the unit greater than 1/8” deep in water, hurricanes, splashing of pool water, or directing a spray from a hose or similar device into and around the unit.

5.If a product defect is discovered during the applicable warranty period, you must promptly notify either U-Line at P.O. Box 245040, Milwaukee, Wisconsin 53224 or at 800-779-2547 or the dealer from whom you purchased the product. In no event shall such notification be received later than 30 days after the expiration of the applicable warranty period. U-line may require that defective parts be returned, at your expense, to U-Line's factory in Milwaukee, Wisconsin, for inspection. Any action by you for breach of warranty must be commenced within one year after the applicable warranty period.

6.THIS LIMITED WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE DISCLAIMED. U-Line’s sole liability and your exclusive remedy under this warranty is set forth in the paragraphs above. U-Lin liability whatsoever for any incidental, consequential or special damages arising from the sale, use or installation of the product or from any other cause whatsoever, whether based on warranty (express or implied) or otherwise based on contract, tort or any other theory of liability.

e shall have no

7.Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Section1- General Information

PRODUCT LIABILITY POLICY

Field service technicians are authorized to make an initial assessment. If in the servicer’s judgment the damage is the result of a product defect, the product would be removed and returned to U-Line in an unaltered condition. The dealer would then be authorized to permanently replace the end-user’s product at no cost to the end-user. Please call U-Line immediately at 800-779-2547 to initiate the RA and product exchange process.

If in the servicer’s judgment the damage is the result of installation issues (water connection/drain, etc.), the consumer would be so notified and the correction would be made by the servicer or installer without requiring removal of the product. Any claim for damages should be directed to the original installer.

Any U-Line unit involved in an alleged property damage claim must remain unaltered and unrepaired, should be performed on any unit suspected to be involved in a property damage situation. If a unit has been altered or repaired in the field prior to U-Line’s evaluation, any claim for damage may be declined.

If the unit in question is a U-Line CLR or CLRCO with a drain pump be returned to U-Line Corporation.

To complete the damage claim process for the customer, please obtain the following and forward to U-Line at onlineservice@U-Line.com to 414-354-5696 or mail to the address below.

Pictures of the unit, installation and any alleged property damage.

Inquire when the problem first appeared, any prior problems with the product and provide a brief description of the alleged damages.

To expedite the claim process, U-Line will need two damage repair estimates.

Reference the RA number and customer name when providing this information.

If a unit is returned to U-Line, this evaluation will take approximately ten business days. No field service company is authorized to perform this evaluation. When a Return Authorization Number is issued, and the unit has been boxed in a U-Line carton, U-Line should be contacted and then will make arrangements for shipping, or designate a truck line to have the unit shipped freight collect.

If U-Line’s evaluation finds the unit, (or U-Line P60 pump) to be defective, causing the property damage, the damage claim will be reviewed by the U-Line Customer Assurance Department.

If U-Line’s evaluation finds the unit not to be defective, does not repeat a failure or does not leak any water from the U-Line unit or U-Line P60 pump, all claims for damage will be declined.

, both the unit and the drain pump (regardless of the manufacturer) must

for evaluation. No service or repairs

, fax

When a product evaluation is needed, it is the customer’s responsibility to assure that the unit is returned for evaluation. If the customer fails to do so, or has the unit repaired in the field prior to U-Line’s evaluation, any claim for damage will be declined.

8900 N. 55th St. • P.O. Box 245040

Milwaukee, WI 53224-9540

414/354-0300 • Fax: 414/354-7905

Website: www.u-line.com

Leaders In Quality Undercounter Refrigeration

Section1- General Information

IMPORTANT

Warranty claims must be filed within 60 days after the completion of the service call

Warranty Claims Procedure

When submitting claims for warranty pay-

ment, please follow these guidelines.

You can use any form you would normally use to bill your customer (your own computer generated form, Narda, USA, etc.). Claims can also be filed on-line at www.u-lineservice.com.

The model and serial number MUST be on the claims. Claims will not be paid without a model and serial number.

If you used a part in your repair, you MUST put the part number, the invoice number and where the part came from. Claims will be returned without this information.

If you work on more than one unit per service call please submit a separate claim for each unit.

We track all defects through warranty claims, so please be specific on what the repair was. If it is a system leak, please specify where the leak was.

Please be sure the claim is legible. If the claim form cannot be read, it will be returned, unpaid.

Remember: Door and water level adjustments are 30 day warranties only.

If you are changing out a unit please supply the model and serial number of both units (the unit being replaced and the new unit) and the R.A. number.

Occasionally the customer does not return their warranty cards. In this case we use the date the unit was shipped to our distributor for a beginning warranty date. This may cause the claim to be rejected for a proof of purchase. If you want to check on a purchase date, you may contact the U-Line Corporation Customer Assurance Department at 1-800-779-2547. This will allow you to get a proof of purchase, if needed, before you submit the claim.

Proof of Purchase

Proof of Purchase and/or Proof of Install is an important part of the warranty claim process. Sometimes it is difficult to obtain a proper Proof of Purchase/Proof of Install for a number of different reasons:

• The customer does not have a copy (only the original).

• The customer has only their copy of the final Walk Through or sign-off of new construction.

• Other valid reasons that prevent your technician from leaving the job site with a suitable Proof of Purchase/ Proof of Install.

We understand the problem and have modified our Proof of Purchase policy to help you in these situations.

Effective immediately, if a copy of the Proof of Purchase/Proof of Install is not available at the site, the technician should record the following information on the Labor Invoice:

• The name of the selling Dealer

• The date of purchase/installation

• The Order or Invoice number (if available)

• The type of document they saw, i.e. Store Receipt, Closing Papers, Sign-Off of Building Permit, Final Walk Through, etc.

If we have this information on the Labor Invoice, and we have the other information that is needed (correct Serial Number, type of

repair, time spent on repairs, parts used in the repair, invoice number for the part, etc.), we will be able to process the

invoice for you in a timely manner.

At U-Line, parts and labor claims are paid separately. Included in labor are freon and recovery charges, all other parts are handled by the parts department. We require that some parts be returned to us, so we may return them to our vendor. It will be noted on your packing list if we require you to return the part. If a part is to be returned please include a copy of the packing list and a copy of your claim. If the part was purchased at one of our part distributors, you must handle the part warranty with that company. For labor payment please send a readable copy of your claim to U-Line Corporation, P.O. Box 245040, Milwaukee WI, 53224-9540, or fax it to 414-354-

5696. Claims can also be filed on-line at www.u-lineservice.com.

Section1- General Information

IMPORTANT

0914997-11-XXXX

Year

Month

Factory Internal Control Number

Shop Order

U - CO 1175 S - 01

ULN - BI 2115 S - 00

U-LINE FAMILY COLOR SPECIAL

ORDER

U-LINE FAMILYPRODUCT

SERIES

PRODUCT SERIES

COLOR

SPECIAL ORDER

U-LINE

FAMILY

PRODUCT SERIES

COLOR

SPECIAL ORDER

U - 2275 DWRW OL - 00

U - 2175 RC GOL - 00

U - CLRCO 2175 S - 41

SERIAL NUMBER FORMAT

Starting October 2009, U-Line Corporation went to a 13 digit serial number. Anything before that date will have 12 digits.

The serial number is divided into four segments. A typical serial number is 0914997-11-0005. (Figure 1)

Number

The first two digits of the first segment, 09, represents the year the unit was made.

The next four/five digits of the first segment, 14997, represent the shop order number. Order number 14997 is assigned for the Model CLRCO2175B-40 units.

The next two digit segment, 11, represents the month the unit was made.

The last four digit segment, XXXX, is a factory internal control number used at U-Line Corporation.

MODEL NUMBER FORMAT

A typical model number would be, U-2175RCGOL-00. The model number is broken into 5 segments. (Figure 2)

• U- or ULN- This signifies a U-Line Product.

• Family The family is the type of unit. Currently there are nine families. Refrigerators, Wine Captains, Beverage Centers, Combo Ice Makers, Clear Ice Makers, Manual Defrost Ice Makers, ADA Units, Outdoor Units and Freezers.

• Product Series Each family can include different product series. U-Lines current product series includes 95, 98, SP18, 1095, 29, 10xx, 11xx, 21xx and 22xx.

• Color The color segment includes color along with information that is important to the unit and the way it is used. As an example, the model U-2175RCGOL-00, is part of the family of refrigerators, product series 2175. The “C” following the “R” tells us this is a convection cool unit with an evaporator fan motor. The “GOL” tells us the unit is black with a glass door requiring an overlay panel. (all glass door overlay units are black)

• Special Order These numbers tells us if the unit is a SS door with a left hand hinge, (01) a CLR with a pump, (40) or a marine or RV product. (03)

Section1- General Information

REPLACEMENT PARTS

How to Order Replacement Parts

1. Refer to Service Parts and locate the illustration(s) for the model you are servicing.

2. Locate the desired part to be serviced and note the item number assigned to it.

3. Locate the item number within the parts list. Note the full description and the corresponding part number. If this is for a warranty unit, indicate and record the model and serial numbers.

4. When ordering parts, it will be necessary to supply Model Number, Serial Number, Part Number, Part Description and in some cases Color or Voltage.

All warranty parts will be shipped at no charge as long as warranty status has been confirmed. If we require that a part be returned to Uline, you will be informed at the time the order is placed. It will be noted on your packing list if we require you to return a part or if you may field scrap it. If U-Line requires a defective part to be returned, a prepaid shipping label will be included with your new replacement part. When returning parts enclose a copy of your packing list and a copy of your labor claim, showing the model and serial number, and tag or label the part with the nature of the defect.

Our warranty records may not match the customer's information. In this case, a proof of purchase will be required. If you do not have the proof of purchase at the time the order is placed, the part will be sent net 15 days, charged to a Visa or Master Card or COD if you don't have an open account with U-Line Corporation. When the proof of purchase is provided, we will credit your account (a check will be sent if the part was sent COD).

5. Parts may be ordered on-line, by FAX or phone:

www.U-LineService.com

onlineparts@u-line.com

FAX Number (414) 354-7905

Phone Number (414) 354-0300 or (800) 779-2547;

REPLACEMENT PARTS: Use only genuine U-Line replacement parts. The use of non-U-Line parts can reduce ice rate, cause water to overflow from ice maker mold, damage the unit, and can void the warranty.

U-2115RB-00

This section includes the following models:

U-2175RCS-01

U-2275DWRCGS-00

U-1175RB-00

•U-2275DWRCOL-00

•U-2275DWRCS-00

•U-2175RCB-00

•U-2175RCGOL-00

•U-2175RCGS-00

•U-2175RCGS-01

•U-2175RCS-00

•U-2175RCS-01

•U-2175RCW-00

•U-2115RB-00

•U-2115RS-00

•U-2115RS-01

•U-2115RW-00

•U-1175RB-00

•U-1175RS-00

•U-1175RS-01

•U-1175RW-00

•U-1115RB-00

•U-1115RS-00

•U-1115RS-01

REFRIGERATORS

TROUBLESHOOTING

CUSTOMER CALL GUIDE

The following guide has been developed to help answer frequently asked questions. It can be used by persons scheduling service calls. These are things the customer should consider before scheduling a service call.

Concern Response

The unit is not cold enough. • Are you familiar with the factory temperature specifications for

your unit? Many factors can cause these temperatures to vary;

ambient temperature, application, amount of use (number of

times and length of time the door or drawers are opened and

closed), etc

• Is the door or drawers sealing properly? If the door or drawer is

not sealed properly, it allows heat into the unit. U-Line’s war-

ranty is 90 days for door or drawer adjustments.

• Has the door or drawers been left open? The 21 and 22 series

have an audible tone if the door/drawer has been left open for

longer than 5 minutes.

• Is the condenser clean? U-Line’s warranty does not cover clean-

ing the condenser.

• Is the unit behind closed doors or the grille restricted? The front

grille must be free of obstruction.

• Is the unit in an application of heavy usage? Heavy usage or high

ambient temperatures will cause a unit to frost up.

• Did you try adjusting the temperature to a colder level? Adjust

to a colder level. Be sure to allow 24 hours between temperature

control adjustments.

Temperature is too cold. • Check actual temperature versus set-point.

• Did you try adjusting the temperature to a warmer level? Adjust

to a warmer level and allow 24 hours between temperature con-

trol adjustments.

Product is freezing. • What is the temperature set at?

• Do not allow products to lean against the evaporator at the back

wall.

The unit is frosting up. • Are you familiar with the defrost technology of your unit?

• Is the door or drawers sealing properly? If the door or drawer is

not sealing properly, it allows heat/humidity into the unit. U-

Line’s warranty is 90 days for door/drawer adjustments.

• Has the door/drawers been left open?

• Is the unit in an application of heavy usage? Heavy usage or high

ambient temperatures will cause a unit to frost up.

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