Turtle Beach PINNACLE Turtle Beach Pinnacle User Manual

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MULTISOUND

Pinnacle

For Windows

™

Getting Started

Guide

II TURTLE BEACH SYSTEMS

This documentation and the accompanying software are copyright © 1997 by Voyetra Technologies Inc. All rights reserved. No part of this publication may be reproduced in any form or for any purpose without prior written authorization from Voyetra Technologies Inc.

Turtle Beach Systems, MultiSound, Pinnacle Project Studio, Hurricane Architecture, the Turtle Beach logo, Voyetra, the Voyetra logo, Digital Orchestrator Plus, AudioStation, AudioView, MIDI Orchestrator, SoundCheck and the phrase “Multimedia Sound Specialists” are all trademarks or registered trademarks of Voyetra Technologies Inc.

Microsoft and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Kurzweil and MASS[ies] are trademarks of Young Chang Akki Co. Ltd.

All other trademarks are the properties of their respective companies and are hereby acknowledged.

Use of this software is subject to the terms and conditions of the Voyetra End-User Software License Agreement.

Turtle Beach Systems

A division of Voyetra Technologies Inc.

5 Odell Plaza Yonkers, NY 10701-1406 USA

Sales & Information 800.233.9377 (inside USA)

914.966.0600 (outside USA)

Sales sales@tbeach.com

Fax 914.966.1102

Bulletin Board 914.966.1216 N, 8, 1

Technical Support 914.966.2150

support@tbeach.com

Website http://www.tbeach.com

TBS530-0026-01

TABLE OF CONTENTS III

TABLE OF CONTENTS

CHAPTER 1 – WELCOME… 1

Remember to Register! 2 Our Web Site 2

CHAPTER 2 – INTRODUCING THE PINNACLE SOUND CARD 3

The MultiSound Pinnacle’s Features 4 Signal Flow Diagram 5 Resource Usage 6

CHAPTER 3 – INSTALLING THE PINNACLE SOUND CARD 7

System Requirements for the Sound Card 8 Overview of the Steps 9 The MultiSound Pinnacle Sound Card 10 What Is Plug and Play? 11 To Use Plug and Play — Or Not to Use Plug and Play — That Is the Question… 11 Adding Sample RAM (optional) 12 Purchasing SIMMs 12 Understanding Jumpers 14 Removing a Jumper 14 Jumper “OFF” 14 Jumper “ON” 14 Setting the Jumpers 15 J9 (Plug and Play) 15 JP2 (Dynamic/Condenser Mic) 16 Removing the Daughterboard 17 Installing the Pinnacle Sound Card 18 JP1 (S/PDIF I/O/Microphone) 23 Connecting the Digital I/O Panel 23 Attaching the Digital I/O Panel 24 Now You Are Ready to Install the Drivers! 24

IV TURTLE BEACH SYSTEMS

CHAPTER 4 – WINDOWS 95 PLUG AND PLAY INSTALLATION 25

Before You Install the Drivers, Note… 26 Testing and Troubleshooting 29 I Can’t Reboot! 30

CHAPTER 5 – WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 31

Installation Overview 33 Installation Flowchart — Non-Plug and Play Mode 34 Before You Install the Drivers, Note That… 32 Installing the Mixer 41 Testing and Troubleshooting 45 I Can’t Reboot! 46

CHAPTER 6 – WINDOWS 3.X INSTALLATION 47

Before You Install the Drivers, Note That… 47 Testing and Troubleshooting 52 I Can’t Reboot! 52 Configuring the Pinnacle 53 Using Two Sound Cards 53 Pinnacle as the Default Windows Device 53 Memory Usage 54

CHAPTER 7 – WINDOWS NT 4.0 INSTALLATION 55

Before You Install the Drivers, Note That… 55 Installing the Pinnacle Drivers 56 Uninstalling the Pinnacle Drivers 57

CHAPTER 8 – ENABLING ADDITIONAL HARDWARE 61

Enabling a CD-ROM Drive or Joystick Port in Windows 3.x 63 Port Addresses and IRQs 64 Using the CD-ROM Drive in Real Mode DOS 69 Using the Joystick in Real Mode DOS 72

TABLE OF CONTENTS V

CHAPTER 9 – MAKING CONNECTIONS 73

The Back Panel 73 Cable Connections 74 Connecting to the Pinnacle 75 Setting Up Your Studio 77 Here’s What’s Involved… 77 Typical Studio Setup 76

CHAPTER 10 – THE SOFTWARE 77

Overview of the Applications 80 Diagnostic Utilities 83 Sample Files 83 Documentation 84 Online Videos and Tutorials 84 What’s on the CD? 84 System Requirements for the Software 85 Installing the Software 86

CHAPTER 11 – FOR ADDITIONAL INFORMATION 87

Technical Support 88

APPENDIX A –TROUBLESHOOTING IN WINDOWS 95 89

Error Messages 90 Checking for Conflicts 91 Memory Conflicts 92 Configuring Your System 92 STEP 1: Determining the Current Memory Range 93 STEP 2: Modifying CONFIG.SYS 94 STEP 3: Checking SYSTEM.INI for Additional Memory Excludes 95 Interrupt (IRQ) Conflicts 96 If You are Unable to Boot Your System… 98 Input/Output Range (Address) 98 Changing the Input/Output Range in Non-Plug and Play 100 Uninstalling /Reinstalling the MultiSound Pinnacle 102 Testing and Troubleshooting Diagnostic 106

APPENDIX B –TROUBLESHOOTING IN WINDOWS 3.X 107

Windows 3.x Error Messages 107 Uninstalling the Pinnacle’s Drivers 113

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APPENDIX C – GENERAL OPERATIONAL TROUBLESHOOTING 115

APPENDIX D – THE DEVICE MANAGER IN WINDOWS 95 119

Warning Symbols 120 Exclamation Point 121 Red “x” 121 Blue “i” 122 Resources Tab 123

APPENDIX E – RUNNING MULTIPLE PRO SERIES CARDS 127

APPENDIX F – TECHNICAL DATA 129

Physical Characteristics 129 Electrical Characteristics 130 Kurzweil MA-1 Synthesizer Chipset Specifications 131 MIDI Implementation Chart 132

APPENDIX G – GENERAL MIDI PATCH SET, DRUM NOTE MAP AND CONTROLLERS 133

General MIDI Patch Set 134 General MIDI Drum Note Map 136 General MIDI Controller Types 138

APPENDIX H – WARRANTY AND LICENSING INFORMATION 139

Hardware Warranty 140 Voyetra End-User License Agreement 141 Declaration of Conformity (FCC) 143 Declaration of Conformity (EMC) 144

INDEX 145

WELCOME…

WELCOME… 1

ONE

And thank you for purchasing the Pinnacle Project Studio! This package combines the MultiSound® Pinnacle™ — Turtle Beach Systems’ premiere sound card — with all of the software necessary to turn your Windows PC into a MIDI and digital audio recording system.

The Turtle Beach Applications CD, the software suite which accompanies the Pinnacle Project Studio, includes: Digital Orchestrator Plus™— a full version of Voyetra Technologies’ award-winning MIDI sequencing and direct-to-disk multitrack digital audio recording software, AudioStation 2 — an audio control center for your multimedia PC, the Patch Librarian — a 32-bit application (use the Control Panel for Windows 3.x) which enables you to load new patches (sounds) into the main Kurzweil synthesizer on the Pinnacle sound card, and the PC Audio Mixer — which automatically detects the components on your Pinnacle sound card and configures the display accordingly, with separate slider controls for recording, monitoring and playback.

Be certain to check out “The Software” chapter in this Guide to learn more about the powerful programs included in the Pinnacle Project Studio!

2 TURTLE BEACH SYSTEMS

The Pinnacle Project Studio Installation and Overview Video makes installing the sound card especially easy! Watch the step-by-step instructions on how to install the MultiSound Pinnacle and get an overview of the Project Studio.

REMEMBER TO REGISTER!

You can register by mail, fax, phone or on the Web — whichever is easiest for you. Refer to the front of this

There are many benefits to registering your Pinnacle Project Studio. In addition to the warranty, you also will receive:

♦ Update Notifications — to keep you informed of software updates and new

Voyetra/Turtle Beach products.

manual or the Registration Card for these addresses.

♦ Upgrade Plan — to provide you with discounts on our full-featured PC sound

products.

♦ Technical Support — to help you get your hardware and software installed

before you register. However, you must be a registered user to receive full technical support.

OUR WEB SITE

Be sure to visit the Turtle Beach web site for the latest information on new products, upgrades and to obtain the most recent drivers. You will find us at www.tbeach.com.

Click the Turtle Beach Web Site icon in the TBS Pro Audio program group for direct access to our web site —

www.tbeach.com

INTRODUCING THE PINNACLE SOUND CARD 3

INTRODUCING THE

TWO

PINNACLE SOUND CARD

The MultiSound Pinnacle sound card combines Windows 95 Plug and Play capabilities with the ultimate in audio quality. It has the Kurzweil MASS[ies] synth engine, with channelized effects and up to 48 MB of user expandable sample RAM so you can create your own MIDI instruments.

The amazing signal-to-noise ratio of this sound card is >97 dB! Pinnacle’s digital I/O with daughterboard means improved audio transfer with zero generation loss.

Be sure to watch the Pinnacle Project Studio Installation and Overview Video to learn more about the MultiSound

Pinnacle sound card and the software applications included in

this package.

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THE MULTISOUND PINNACLE’S FEATURES

The MultiSound Pinnacle has many significant features, including:

♦ Compatibility with MPC standard for multimedia computing on the PC. ♦ A 32-voice Kurzweil Digital Synthesizer with an on-board channelized effects

processor for reverb, chorus and other effects.

♦ A second Kurzweil Synthesizer (daughterboard) for an additional 32 voices

with global effects.

♦ Up to 48 MB of sample RAM can be added for uploading your own samples. ♦ A digital I/O card gives S/PDIF compatibility for connecting to DAT or other

professional audio equipment.

♦ High-quality digital audio using 128x oversampled, 20 bit analog/ digital

converters. The 20-bit digital/analog converters use 128x oversampled fourthorder interpolating filters and delta/sigma conversion technology.

♦ Fast Motorola 56002 digital signal processor (DSP) providing 20 million

instructions per second (MIPS). This is the heart of the high throughput Hurricane Architecture™. Hurricane Architecture moves sound data through the PC roughly eight times faster than DMA-based solutions.

♦ An onboard EIDE (Enhanced IDE) connector for connecting an EIDE/ATAPI

CD-ROM drive.

INTRODUCING THE PINNACLE SOUND CARD 5

SIGNAL FLOW DIAGRAM

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RESOURCE USAGE

The MultiSound Pinnacle, like all plug-in cards, requires certain computer resources in order to operate. These resources are associated with specific board functions.

In Windows 3.x, the resources are selected by the user during driver

installation.

In Windows 95, the resources are set automatically by the Configuration

Manager, but can be adjusted using the Windows Device Manager.

♦ Digital audio record/playback, header and external MIDI require:

one IRQ 32 KB upper memory block one I/O address range in Plug and Play mode

~ or ~ two I/O address ranges in Non-Plug and Play mode

♦ Kurzweil Synth MIDI port requires:

one I/O address range one IRQ

♦ EIDE CD-ROM controller (if used) requires:

two I/O address ranges one IRQ

♦ Joystick port requires:

one I/O address range

INSTALLING THE PINNACLE SOUND CARD 7

INSTALLING THE

THREE

PINNACLE SOUND CARD

It’s time to roll up your sleeves and install the MultiSound Pinnacle sound card. This chapter takes you through the process step-by-step.

Before you physically install the card, it is very important that you have enough resources available — port and memory addresses and IRQs. Refer to the Appendix on the “Device Manager” for more information.

I M P O R T A N T !

If you have another sound card in your system that you are

replacing with the Pinnacle, remove that sound card’s drivers from your system, remove that sound card, then reboot the system to make certain no errors occur and no old sound card drivers remain. For information on removing that sound card’s drivers, refer to that sound card’s documentation.

8 TURTLE BEACH SYSTEMS

SYSTEM REQUIREMENTS FOR THE SOUND CARD

Computer IBM PC or compatible

Processor 486 DX2/66 (Pentium recommended)

RAM 8 MB (16 MB recommended)

Hard Drive approx. 8 MB free for drivers and

applications data files will require additional space

Operating System Windows 3.1

Windows 95 Windows NT 4.0

Your computer also should have:

♦ Unused 16-bit ISA card slot. ♦ Unused expansion slot cover adjacent to the card’s input slot for the digital I/O

panel in the Pinnacle Project Studio.

♦ CD-ROM drive (to install the software applications). ♦ High-quality stereo sound system, powered speakers or headphones to

properly hear Pinnacle’s amazing sonic quality.

♦ Two free interrupt (IRQ) channels — three if you plan to use the EIDE port for

the CD-ROM.

♦ 32 KB upper memory block.

INSTALLING THE PINNACLE SOUND CARD 9

OVERVIEW OF THE STEPS

Be sure to watch the Pinnacle Project Studio Installation and Overview video for step-by-step instructions on installing

There is a specific sequence of steps that you need to take when installing the Pinnacle sound card.

You should already have taken the first step — removing the old sound card and its drivers from your system.

Here is an overview of the remaining steps:

♦ Determine whether you should use Windows 95 Plug and Play.

the Pinnacle sound card.

♦ Add sample RAM (optional). ♦ Configure the jumpers. ♦ Install the Pinnacle sound card in the computer. ♦ Attach the audio cable to the CD-ROM drive (optional). ♦ Attach the digital I/O cable to the sound card and install the bracket. ♦ Install the drivers. ♦ Install the Mixer (automatically installs in Plug and Play). ♦ Install the software.

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The MultiSound Pinnacle sound card

Digital I/O

JP2

JP1

Audio

Mic Input

Line Input

Aux Input

Stereo

JP5

Pin 1

•

THE MULTISOUND PINNACLE SOUND CARD

Here is a look at the Pinnacle sound card, to help you identify the various jumpers, connectors, daughterboards and ports.

SIMM

Connectors

EIDE Port

Wavetable

daughterboard

and Synth

Connectors:

J4 (Sony)

J3 (Panasonic)

Output

daughterboard

Plug and Play

with wavetable daughterboard synth

and digital I/O daughterboard

Joystick/ External

MIDI

INSTALLING THE PINNACLE SOUND CARD 11

WHAT IS PLUG AND PLAY?

Plug and Play (PnP) is a feature incorporated in Windows 95 that automates the process of adding peripherals to your computer. With PnP, when a new device is detected in the computer, its settings — such as ports and IRQs — are determined and configured automatically.

The MultiSound Pinnacle is Plug and Play aware. This means that if you are running Windows 95, Windows should be able to detect and configure the sound card for you.

TO USE PLUG AND PLAY — OR NOT TO USE PLUG AND PLAY — THAT IS THE QUESTION…

Use these guidelines to determine whether Plug and Play is appropriate for your system.

USE PLUG AND PLAY…

♦ If you are running Windows 95, have a fairly new system and have not had

problems with Plug and Play in the past.

If you try installing the Pinnacle in Plug and Play mode and experience difficulties, refer to the Appendix “Troubleshooting

in Windows 95.” If you find that Plug and Play does not work on your system, then use the non-Plug and Play install.

DO NOT USE PLUG AND PLAY…

♦ If you are running Windows 3.x or Windows NT. ♦ If you are running Windows 95 and have had trouble using Plug and Play in

the past.

♦ If you are using the Pinnacle sound card as the controller for a

CD-ROM drive.

12 TURTLE BEACH SYSTEMS

ADDING SAMPLE RAM (OPTIONAL)

Adding RAM memory SIMMs to the Pinnacle lets you download patches — such as new drum sounds, effects, multisampled instruments and more — using the Patch Librarian application. (The Patch Librarian application is a 32-bit application and does not work in Windows 3.x.)

Adding RAM is optional and can be done at any time. When SIMMs are added, the on-board processor automatically detects the RAM, so there is no need to change or switch jumper settings when modifying the memory configuration.

PURCHASING SIMMS

Before purchasing RAM SIMMs for the Pinnacle, it is important to note the following:

♦ The Pinnacle can accept any combination of 4 MB, 8 MB, 16 MB or

32 MB SIMMs.

♦ The Pinnacle will only access a maximum of 48 MB total. ♦ The SIMMs must be 72-pin SIMMs with an access time of 60 nanoseconds or

better.

♦ Some double-sided SIMMs are too large to fit correctly on the Pinnacle. For

this reason, we recommend using single-sided SIMMs.

♦ We recommend that you do NOT use EDO RAM.

We have seen some sampling errors when using SIMMs of different speeds. Therefore, we highly

recommend using SIMMs of the same speed!

INSTALLING THE PINNACLE SOUND CARD 13

TO INSTALL A SIMM MODULE ON THE PINNACLE:

1. Hold the Pinnacle sound

card with the SIMM connectors' opening facing downward. Carefully align the SIMM edge connector with the socket, making sure the notch (Pin 1) faces toward the right.

Pin 1

The SIMM module

with Pin 1 (notch)

on the upper right

2. Insert the SIMM module at approximately a 45° angle.

Pin 1

Align and insert

the SIMM module

3. Tilt the module downward until it

snaps into place.

Tilt down

and snap into place

4. If the SIMM moves or feels loose in the connector, remove it and

insert again.

14 TURTLE BEACH SYSTEMS

JP1

JP2

UNDERSTANDING JUMPERS

Jumpers connect two copper leads to “turn on” a mode, feature or setting.

REMOVING A JUMPER

To remove a jumper from the pins, pull upward. To connect a jumper, position it over the pins

and push downward.

JUMPER “OFF”

A setting is “Off” (unselected) when a

jumper rests on only one lead or there

is no jumper attached.

JUMPER “ON”

When changing the jumpers, be sure to hold the card as shown here.

A setting is “On” (selected) when a jumper is set on both leads.

INSTALLING THE PINNACLE SOUND CARD 15

DEFAULT

SETTING THE JUMPERS

It is helpful to keep track of jumper settings, base addresses, and other configuration information. This data is useful if you

J9 (PLUG AND PLAY)

The default setting for J9 is Plug and Play. If you plan to use the Win-

dows 95 Plug and Play install, do not change this jumper!

If you are using Windows 3.x or Windows 95 Non-Plug and Play, set

jumper J9 to one of the non-Plug and Play settings as shown below.

need to changes settings or call for tech support.

Settings for Jumper J9

Plug and Play installation

Base Address = 250H

(For Windows 3.x, this

address is recommended.)

Base Address = 260H

Base Address = 270H

This setting is for

Plug and Play.

When installing in

Windows 95

Non-Plug and Play,

Windows 3.x or

Windows NT,

you must move the

J9 jumper.

Base Address=250H

is recommended for

Windows 3.x;

however, on some systems, 260H or 270H

may be preferable.

16 TURTLE BEACH SYSTEMS

Input

JP2 (DYNAMIC/CONDENSER MIC)

The default setting for JP2 is for dynamic mic. If you have any doubts about which mic setting to choose, use dynamic microphone.

Dynamic microphones do not require an external power source — such as a battery or phantom power. Connecting a dynamic microphone to a Mic Input with phantom power may damage the mic. If you are using a dynamic stereo mic, you do not have to change this jumper. If you wish to route a mono dynamic mic to both the left and right channels, refer to the diagram that follows and set the jumpers on JP2 for dynamic mono.

Condenser microphones require a source of power. Some condenser mics are powered by a battery in the microphone casing, while others are powered by an external source through the mic cable (called “phantom power”). When set for stereo condenser mic, these jumpers supply a filtered +5 volt signal to the tip and ring of the stereo Mic Input. This “phantom power” is current limited to just under 1 milliampere (mA). If you are using a condenser mic that has a battery, set the jumpers on JP2 for the appropriate (stereo or mono) dynamic mic setting.

Settings for Jumper JP2

Dynamic, Stereo

DEFAULT

Dynamic, Mono

Condenser, Stereo

Input

+5V

Input

INSTALLING THE PINNACLE SOUND CARD 17

♦ If you connect a dynamic microphone to the input while

JP2 is configured for a condenser Mic, you run the risk of damaging your microphone. Make certain you know which

type of Mic you are using!

♦ If you are using Mic In as Line In, do not change this

jumper. Use the default setting, dynamic stereo mic.

REMOVING THE DAUGHTERBOARD

To change JP2, the Dynamic/Condenser Mic jumper, it is necessary to first remove the wavetable daughterboard from the sound card.

TO REMOVE (AND REPLACE) THE DAUGHTERBOARD:

1. While holding the top of the daughterboard by the connector, gently

rock the daughterboard back-and-forth while pulling the daughterboard up, off the sound card.

2. Make the necessary changes to the JP2 jumper. (Refer to the section

that follows for these settings.)

3. To replace the daughterboard, carefully line up the pins on the Pin-

nacle card with the connector on the daughterboard. Gently push down until the connector completely covers the pins.

Be sure to align the pins when reinserting the daughterboard!

18 TURTLE BEACH SYSTEMS

NO!

YES!

INSTALLING THE PINNACLE SOUND CARD

It is time to install the Pinnacle sound card in your system!

1. Turn off your PC and any connected peripherals and unplug the

system

2. Remove the mounting screws from your computer’s cover.

Remove the cover.

3. Select an unused 16-bit ISA expansion slot for your card. Do not use a VLB (VESA local bus) slot or an 8-bit slot. For best results, choose a slot that is not immediately next to another board, since some boards emit signals that can interfere with the Pinnacle.

VLB (VESA Local Bus) slot

16-bit slot — use this type

8-bit slot

Locate a 16-bit ISA slot

for the Pinnacle

Position the card as far away from the video card and power supply as possible.

INSTALLING THE PINNACLE SOUND CARD 19

4. Remove the selected expansion slot cover by unscrewing its securing screw.

Save the screw to secure the Pinnacle to the chassis later.

Unscrew the

expansion slot cover

5. Align the card’s gold-striped edge connector with the selected 16-bit expansion slot socket. With a gentle back-and-forth rocking motion, press the Pinnacle firmly into the slot until it snaps in place.

Gently press the Pinnacle card into

the slot

It is possible run up to four Pro Series cards in one system! Refer to the “Running Multiple Pro Series

6. Secure the Pinnacle sound card to the chassis with the expansion slot cover screw you removed earlier.

Cards” Appendix for additional information.

20 TURTLE BEACH SYSTEMS

Sony Connector

Left

Ground

Right

Left

Ground

Right

IT’S TIME TO INSTALL THE CD-ROM AUDIO CABLE

The Pinnacle Project Studio comes with an audio connector cable — one end is keyed (MPC-2), the other is not (Sony). All CD-ROM drives that adhere to the MPC-2 (Multimedia PC) standard have an MPC-2 jack.

The Pinnacle sound card has both a Sony audio connector (on top) and a Panasonic audio connector (beneath). If you already have an audio cable with a Panasonic end, you can use it.

If you have any questions about which connector to use, refer to your CD-ROM drive’s manual or contact the manufacturer for assistance.

MPC-2 Connector

(keyed)

When connecting the CD-ROM audio cable, note that:

♦ The audio cable should be plugged into the CD-ROM drive first; then the

other end of the interface should be plugged into the appropriate connector on the Pinnacle sound card.

♦ On the cable, “white” is “left” and “red” is “right.” ♦ When connecting the cable to Sony connector, the red wire should be closest

to the slot cover.

INSTALLING THE PINNACLE SOUND CARD 21

7. To connect the CD-ROM audio cable, determine which type of audio connector to use (refer to the illustrations on the previous pages) and attach the correct CD-ROM audio cable to your CD-ROM drive.

8. Attach the other end of the cable to one of the two connectorson the Pinnacle.

Note that CD Audio is routed into the Line Input, so it is disconnected if you use Line In.

The Pinnacle showing

the EIDE, Sony and Panasonic connectors

9. If you choose to connect a CD-ROM drive to the Pinnacle via the ATAPI/EIDE interface, you will need to note the following:

If you are adding a CD-ROM drive at this time, the Pinnacle supports a 40-pin header that can be connected to an EIDE/ATAPI CD-ROM drive. Since many motherboards are currently shipping with primary and secondary IDE or EIDE ports built-in, the default configuration for Pinnacle’s EIDE port is DISABLED.

22 TURTLE BEACH SYSTEMS

If you are connecting a CD-ROM drive to the Pinnacle

If you have a secondary IDE or EIDE port on your motherboard, you will not be able to use the Pinnacle’s EIDE interface and should continue to use the controller on your motherboard. If you can use your current CD-ROM setup, then we strongly recommend you do not change it.

sound card, make certain this drive is an EIDE or IDE drive.

Previously, there were four standards for CD-ROM drives — Sony, Panasonic, Mitsumi and EIDE.

Older CD-ROM drives which are not EIDE or IDE should NOT be connected to the Pinnacle, as such drives may damage both the Pinnacle sound card and the CD-ROM drive.

Even if you do not have the 40-pin ribbon cable controller hooked up to the Pinnacle, you should still connect the 4-pin CD audio connector from the back of the CD-ROM drive to the Pinnacle.

W A R N I N G ! !

Install the CD-ROM drive in your computer’s case according to the instructions that came with your drive. You will have to connect the 40-pin ribbon cable to the drive. The red stripe on the ribbon cable must be aligned with Pin 1 at the rear of the drive. Then connect the other end of the ribbon cable to JP5 on the Pinnacle. Make certain that the red stripe, indicating Pin 1, is at the TOP.

After you have installed the drivers for the sound card and are certain everything is working properly, refer to

the “Enabling Additional Hardware” chapter for instructions on enabling the EIDE port.

INSTALLING THE PINNACLE SOUND CARD 23

Digital I/O Panel

DEFAULT

JP1 (S/PDIF I/O/MICROPHONE)

The JP1 jumper lets you use the 1/8-inch Mic In connector on the board for Mic Line Input or as an S/PDIF Input/Output. This is helpful if you do not have an extra slot to accommodate the S/PDIF bracket. (Another connection option is to use the Mic Input.)

If you use the Mic Connector for S/PDIF, attach the 1/8-inch stereo to dual RCA cable (supplied) to the Mic Input.

Settings for Jumper JP1

Microphone Input

S/PDIF I/O

CONNECTING THE DIGITAL I/O PANEL

With the digital I/O panel, you can hook-up external digital audio equipment — such as a DAT machine — to import or export audio data without any signal loss.

The digital I/O panel gets secured in an empty expansion slot.

24 TURTLE BEACH SYSTEMS

Red is on the top

ATTACHING THE DIGITAL I/O PANEL

1. Jumper JP1 should be set to Microphone Input. (This is the default.)

Audio Connectors:

JP2

2. Attach the Pin

Connector, at the end of the cable from the digital I/O board, to the two rightmost pins on jumper JP1. Make sure that the red wire is on top, the white wire is on bottom.

3. Locate an empty expansion slot and remove the selected

expansion slot cover by unscrewing its securing screw. Save the screw to secure the digital I/O panel to the chassis.

JP1

J4 (Sony)

J3 (Panasonic)

White is on the bottom

4. Place the digital I/O panel

in the slot and secure it with the screw.

Installing the

Digital I/O

Panel

NOW YOU ARE READY TO INSTALL THE DRIVERS!

Proceed to the section that applies to your system: Windows 95 Plug and Play, Windows 95 Non-Plug and Play, Windows 3.x or Windows NT 4.0.

WINDOWS 95 PLUG AND PLAY INSTALLATION 25

FOUR

WINDOWS 95 PLUG AND PLAY INSTALLATION

The Plug and Play install should only be used if you are

Now that the hardware is installed, it is time to configure the drivers. Plug and Play uses your system’s BIOS and the Plug and Play features of Windows 95 to allocate resources for the Pinnacle. These include port and memory addresses and IRQs.

installing under Windows 95! If you are running Windows 95 and are uncertain as to whether you should use the Windows 95 Plug and Play install or the Windows 95 NonPlug and Play install, refer to “What Is Plug and Play?” in the “Installing the Pinnacle Sound Card “ chapter.

I M P O R T A N T !

26 TURTLE BEACH SYSTEMS

BEFORE YOU INSTALL THE DRIVERS, NOTE…

♦ The sound card must be installed in your system. If you have not already

installed the sound card in your PC, refer to the previous chapter for instructions.

♦ The default setting for Jumper J9 is Plug and Play. If you are running

Windows 95 and plan to use the Plug and Play installation, you should NOT have changed this jumper from its default setting!

I M P O R T A N T !

If you need to use the Plug and Play installation for a second

time — for example, if you never fully completed the installation process or it did not work properly the first time — before you go through the install process again, you must run the CLEANUP utility located on the 3.5-inch Drivers diskette! Refer to the “Troubleshooting in Windows 95” Appendix at the back of this manual for additional information.

C A U T I O N !

DO NOT run SETUP.EXE on the Drivers diskette if you are installing the Pinnacle in Windows 95 Plug and Play. This file is for Windows 3.x and Windows 95 Non-Plug and Play installations ONLY!

WINDOWS 95 PLUG AND PLAY INSTALLATION 27

TO INSTALL THE DRIVERS IN WINDOWS 95 PLUG AND PLAY:

1. Turn on the computer and boot up Windows 95. Windows 95 should

automatically detect the Pinnacle on the first boot up after the card has been installed. If it does — and the New Hardware Found dialog box displays — move on to step #2.

If the Pinnacle is not detected — and you have not changed jumper J9 from its default setting — then your motherboard or system BIOS may not be fully-compatible with the Plug and Play specification. If this is the case, turn off the computer and change jumper J9 to non-Plug and Play. (Refer to “Setting the Jumpers” in the previous chapter for instructions.) Then, turn to the following chapter for instructions on how to install the Pinnacle in non-Plug and Play mode.

2. When the New Hardware Found dialog box reports that it sees the

Turtle Beach Pinnacle sound card, click to select Driver from disk provided by hardware manufacturer. Then click OK.

3. When the Install From Disk dialog box displays, put the Pinnacle’s

Drivers diskette in your computer’s 3.5” disk drive and enter the

letter of the drive. The default setting is A:\. If your floppy drive is B:, click the Browse button and choose the B: drive from the dialog box. Then click OK.

28 TURTLE BEACH SYSTEMS

4. Windows then copies the files from the Drivers diskette. You may be

prompted to insert your Microsoft Windows 95 CD or floppies, as the core sound components of the operating system may need to be copied as well. These include the audio codecs, the Mixer, the Sound Recorder program.

If you do not have your Microsoft Windows 95 installation CD or floppies available, you can choose Skip File for each of the Windows 95 Sound Options and install them later from the Windows 95 Control Panel.

To install the Windows Sound Options, click Start. Point to Settings. Click Control Panel from the submenu. Double-click Add/Remove Programs. Select the Windows Setup tab. Install the appropriate Sound Option components.

5. At the completion of the Program Group setup, a dialog box displays

and asks you to choose the Kurzweil synth as the default synth. Select the TBS Pro Series Kurzweil Synthesizer from the list. Then press OK to close the Multimedia Properties box.

In order to test the system, you will need to hook up some headphones or speakers to the Pinnacle output.

For more information on hooking up speakers to the Pinnacle, refer to the “Making Connections” chapter later in this Guide.

WINDOWS 95 PLUG AND PLAY INSTALLATION 29

Even if you received no error messages, we recommend you run the Testing and Troubleshooting file located in the TBS ProAudio program folder to test your system and make sure it is working properly.

If the installation detected that the drivers are not functioning properly, you are prompted with a dialog box asking you to run the Memory Troubleshooting Help application. Most Pinnacle installation problems are caused by memory conflicts in the system. This application helps you configure your system’s memory to work with the Pinnacle board. Carefully follow the instructions in the Troubleshooting Help window.

After configuring your system’s memory and rebooting the system, if the Pinnacle is still not working, run the Testing and Troubleshooting diagnostic and follow the instructions for troubleshooting the system.

TESTING AND TROUBLESHOOTING

If the Pinnacle or your system is not working properly, there is probably a resource conflict in your system. This means that two or more devices in the system are using the same resources. Resource conflicts are fairly typical and are a normal part of the PC hardware installation process — and they are easily resolved.

There are three common types of conflicts that users experience when installing the Pinnacle:

♦ Input/Output Port Address Conflict ♦ Interrupt (IRQ) Conflict ♦ Memory Conflict

Troubleshooting your system involves checking the current settings for each of these common conflicts and trying new settings for the resources that conflict. Note that you may need to try a number of different resource configurations before all of the peripherals work together in your PC.

The Testing and Troubleshooting diagnostic found in the TBS ProAudio group of the Windows Start menu helps you troubleshoot these resource conflicts.

30 TURTLE BEACH SYSTEMS

Run Testing and Troubleshooting now and follow the instructions. More information about this application can be found in the “Troubleshooting in Windows 95” Appendix of this Guide.

The Testing and Troubleshooting diagnostic provides an easy way to find and fix audio problems in your system. If

you experience any problems installing the drivers, we recommend you run Testing and Troubleshooting. For more information on this utility, refer to the “Troubleshooting in Windows 95” Appendix at the back of this Guide.

I CAN’T REBOOT!

In some rare cases, after installing the Pinnacle sound card, you may not be able to reboot your system. If you are unable to boot into Windows 95, you can restart in Safe Mode.

TO BOOT IN SAFE MODE:

1. Restart the system again.

2. When you see the message “Starting Windows 95...” press the F8

key.

3. Select Safe Mode from the menu.

Now you can run the Testing and Troubleshooting file to help you diagnose the problem. Note that the audio and MIDI tests will not work, however, until the conflict(s) are resolved and Windows is restarted in Normal Mode.

After the hardware is working properly,

it is time to install the software!

Refer to “The Software” chapter for instructions.

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 31

WINDOWS 95 NONPLUG AND PLAY

FIVE

INSTALLATION

If your system does not support Windows Plug and Play — or if you want to use the Pinnacle sound card as a CD-ROM controller — you need to install the sound card with the Plug and Play option disabled.

When you install the Pinnacle in non-Plug and Play mode, the J9 jumper must be set to address 250, 260 or 270. (Refer to the Jumper Settings diagram that follows.) Be sure you record the address you choose so you will have it for future reference.

32 TURTLE BEACH SYSTEMS

SETTINGS FOR JUMPER J9 IN NON-PLUG AND PLAY MODE

Base Address = 250H

Base Address = 260H

Base Address = 270H

BEFORE YOU INSTALL THE DRIVERS…

♦ The sound card must be installed in your system. If you have not already

installed the sound card in your PC, refer to the “Installing the Pinnacle” chapter for instructions.

♦ You will need to set the Plug and Play jumper (J9) for non-Plug and Play.

Refer to “Setting the Jumpers” section in the “Installing the Pinnacle” chapter for additional information.

♦ If you have not already done so, free up all possible resources now! Refer to

the Appendix on using the “Device Manager” for additional information.

♦ Be sure to remove all old drivers from any previously-installed sound cards.

This is extremely important! Refer to the manual from that sound card for instructions on how this should be done.

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 33

I M P O R T A N T !

If you ran the Pinnacle Plug and Play install and now — for

any reason — decide to use Non-Plug and Play, you need to clean out the Pinnacle’s drivers before continuing.

Refer to the “Troubleshooting in Windows 95” Appendix for instructions on using the CLEANUP utility located on the Drivers diskette.

INSTALLATION OVERVIEW

Installing the Non-Plug and Play drivers is a four-step procedure:

1. Install the Digital Audio drivers.

2. Install the Kurzweil Synthesizer drivers.

3. Install the Mixer (by running Setup on the Drivers diskette).

4. Install the software applications (from the CD-ROM).

During the installation, the drivers are automatically checked to locate any conflicts. If any conflicts appear, the installation prompts you to troubleshoot these problems before continuing.

I M P O R T A N T !

In the Non-Plug and Play installation, each step must be properly completed before you proceed to the next step!

34 TURTLE BEACH SYSTEMS

Install the Digital

Test and troubleshoot the

install the Mixer.

Yes

Install the Kurzweil

work?

INSTALLATION FLOWCHART — NON-PLUG AND PLAY MODE

Audio Drivers

Digital Audio drivers.

they

Synthesizer

Drivers

(Refer to the

“Troubleshooting in

Windows 95” Appendix.)

they

Yes

Run Setup on the

Drivers diskette to

Run Setup on the

CD-ROM to install

the software applications.

Test and troubleshoot the

Kurzweil Synthesizer

drivers.

(Refer to the

“Troubleshooting in

Windows 95” Appendix.)

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 35

Installing the Digital Audio Drivers

The first step in installing the Pinnacle drivers in Non-Plug and Play Mode is to install its Digital Audio drivers.

TO BEGIN INSTALLING THE PINNACLE IN NON-PLUG AND PLAY MODE:

1. Click Start. Point to Settings. Click Control Panel from the submenu.

2. Double-click the Add New Hardware icon. The Add New Hardware

Wizard loads.

3. Click Next.

4. Select No to keep

Windows from searching for the new hardware.

5. Click Next.

6. From the Hardware types

listed, select Sound,

video, and game controllers.

7. Click Next

36 TURTLE BEACH SYSTEMS

8. Click the Have Disk

button.

9. Place the Pinnacle’s Windows 95 drivers diskette in the floppy drive,

making sure that the floppy is the drive shown in the Install from

Disk dialog box. The default is A:\. If your floppy drive is B:, click the Browse button and choose the B: drive from the dialog box. Click OK to continue.

Each component of the Pinnacle is installed separately. You now need to choose the device to install.

After installing the various components, refer to the “Enabling Additional Hardware” chapter if you need to

enable the joystick port.

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 37

10. Click TBS Pro Series

Digital Audio option

to install the Digital Audio drivers.

11. Then click OK.

12. Windows selects the settings for digital audio. If it can use the

default, a dialog box states that it is using the default settings. Click the Details button to display these settings.

If the default settings cannot be used, the dialog box displays the settings that Windows will use instead.

13. Click Next to continue.

38 TURTLE BEACH SYSTEMS

14. Windows then copies

the files from the Pinnacle’s driver diskette. You may be prompted to insert your Microsoft Windows 95 CD or floppies, as the core sound components of the operating system may need to be copied as well. These includes the audio codecs, the Mixer and the Sound Recorder program.

If you do not have your Microsoft Windows 95 installation CD or floppies, you can choose Skip File for each of the Windows 95 Sound Options and install them later from the Windows 95 Control Panel.

When you want to install the Windows Sound Options, click Start. Point to Settings. Click Control Panel from the submenu. Double-click Add/Remove Programs. Select the Windows Setup tab. Install the appropriate components.

15. Once all the files are copied, Windows displays the Finish dialog box.

Click Finish.

At this point, the Digital Audio drivers are installed and Windows prompts you to shut down the computer. Since you still need to install the Kurzweil Synthesizer drivers, select No.

C A U T I O N !

It is imperative that you do NOT shut down the computer!

If the computer is shut down, the setup will not be properly completed.

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 39

♦ If you received an Error

dialog box, the Digital Audio drivers were not properly installed. This can be due to a Memory, IRQ or Input/Output Range Address conflict. Refer to the “Troubleshooting in Windows 95” Appendix for help on resolving conflicts.

♦ If you did not receive an error message, continue with the following

steps on installing the Kurzweil Synthesizer drivers.

INSTALLING THE KURZWEIL SYNTHESIZER DRIVERS

The steps for installing the Kurzweil Synthesizer drivers are nearly identical to the steps for installing the Digital Audio drivers.

16. The Control Panel should still be open from the install. If it is not,

open it now.

17. Double-click the Add

New Hardware icon. The Add New Hardware Wizard loads.

18. Click Next. Select No

to keep Windows from searching for the new hardware. Click Next to continue.

19. From the Hardware types listed, select Sound, video, and game

controllers.

40 TURTLE BEACH SYSTEMS

20. Click Next to continue.

21. From the Manufacturers list box, scroll down and click Turtle Beach.

The three Turtle Beach components display in the right-hand pane.

22. In the right-hand pane, click TBS Pro Series Kurzweil Synthesizer to

select it.

23. Make sure the

Pinnacle’s Windows 95 drivers diskette is still in your floppy drive. Click Next to continue.

24. Windows then selects the settings the synthesizer will use. If it can

use the default, a dialog box lets you know that it is using the default settings. Click the Details button to display these settings. If the default settings cannot be used, the dialog box displays the settings that Windows will use instead. Click Next to continue.

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 41

25. Windows then copies

the files from the Pinnacle’s driver diskette. Once all the files are copied, Windows displays the finish screen. Click Finish to continue.

26. You are then prompted to shut down your computer. Click No.

INSTALLING THE MIXER

After installing the Digital Audio and Kurzweil Synthesizer drivers, it is time to install the Mixer.

TO INSTALL THE MIXER:

27. Make sure the Pinnacle’s Drivers diskette is still in the floppy drive.

28. Click Start. Click Run.

29. In the Run dialog box type

the letter of the floppy drive, followed by \SETUP. If your floppy drive is A: type

A:\SETUP.

42 TURTLE BEACH SYSTEMS

30.

31. Wait a few moments for

the install to initialize. When the Welcome screen appears, click Next.

30. Click OK to continue.

32. The Choose Destination Location dialog box appears. Click Next to install the software into the default directory — C:\TBSProS. Note that the directory chosen will be the directory into which the CD applications will install. Once selected, this directory cannot be changed.

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 43

33. The Select Program

Folder dialog box appears. Click Next to select the default Program Folder — TBS Pro Audio — or enter a different name in the text box.

If Setup detected that the Digital Audio drivers are not installed or working properly you are prompted with an Error dialog box. Click OK to close the dialog box. Refer to the “Troubleshooting in Windows 95” Appendix for information on properly configuring the drivers. Make any changes necessary to the configuration in the Device Manager and after troubleshooting is complete, run Setup again.

34. After the software is finished installing, a dialog box appears asking

whether or not you want to set up the Pinnacle’s synthesizer as the

default MIDI Synth. Click Yes to continue. The Multimedia Properties dialog box appears with the MIDI tab selected.

35. Click TBS Pro Series Kurzweil

Main Synth to select it. It now appears in the Single instrument box.

36. Click OK to continue.

44 TURTLE BEACH SYSTEMS

37. Click Done on the Configure MIDI

Properties dialog box. The Pinnacle setup is now complete.

In order to test the system, you will need to hook up some headphones or speakers to the Pinnacle output.

At this point, the drivers should be installed and the Pinnacle sound card should be functional.

For more information on hooking up speakers to the Pinnacle, refer to the “Making Connections” chapter later in this Guide.

If you have not received any error messages, you should run the Testing and Troubleshooting file located in the TBS Pro Audio program folder to test your system and make sure it is working properly.

If the installation has detected that the drivers are not functioning properly, you are prompted with a dialog box asking you to run the Memory Troubleshooting Help application. Most Pinnacle installation problems are caused by memory conflicts in the system. This application helps you configure your system’s memory to work with the Pinnacle board. Carefully follow the instructions in the Troubleshooting Help window.

After configuring your system’s memory and rebooting the system, if the Pinnacle is still not working, you need to run the Testing and Troubleshooting diagnostic and following the instructions for troubleshooting the system.

WINDOWS 95 NON-PLUG AND PLAY INSTALLATION 45

TESTING AND TROUBLESHOOTING

There are three common types of conflicts that users experience when installing the Pinnacle:

♦ Input/Output Port Address Conflict ♦ Interrupt (IRQ) Conflict ♦ Memory Conflict

The Testing and Troubleshooting diagnostic found in the TBS Pro Audio group of the Windows Start menu helps you troubleshoot these resource conflicts.

Run Testing and Troubleshooting now and follow the instructions. More information about this application can be found in the “Troubleshooting in Windows 95” Appendix of this Guide.

The Testing and Troubleshooting diagnostic provides an easy way to find and fix audio problems in your system. If

46 TURTLE BEACH SYSTEMS

I CAN’T REBOOT!

In some rare cases, you may not be able to reboot your system. If you are unable to boot into Windows 95, you can restart in Safe Mode.

TO BOOT IN SAFE MODE:

1. Restart your system again.

2. When you see “Starting Windows 95...” press the F8 key.

3. Select Safe Mode from the menu.

Now you can run the Testing and Troubleshooting file to help you troubleshoot your system. Note that the audio and MIDI tests will not work, however, until the conflict(s) are resolved and Windows is restarted in Normal Mode.

After the hardware is working properly,

it is time to install the software!

Refer to “The Software” chapter for instructions.

WINDOWS 3.X

WINDOWS 3.X INSTALLATION 47

SIX

INSTALLATION

Even though Windows 3.x is not a Plug and Play operating system, installing the Pinnacle is quite easy.

BEFORE YOU INSTALL THE DRIVERS, NOTE…

♦ The Pinnacle sound card must be installed in your system. If you have not

already installed the sound card in your PC, refer to the “Installing the Pinnacle” chapter for instructions.

♦ You must set the J9 jumper to one of the three non-Plug and Play choices.

This sets the Control Port’s address. Refer to the section on “Setting the Jumpers” in the “installing the Pinnacle” chapter for additional information.

♦ Make certain you have removed all old drivers from any previously-installed

sound cards. This is extremely important! Refer to the manual from that sound card for instructions on this should be done.

48 TURTLE BEACH SYSTEMS

TO INSTALL THE PINNACLE DRIVERS IN WINDOWS 3.X:

1. Start Windows 3.x and make sure the Program Manager is open.

2. Place the Pinnacle’s 3.x drivers diskette into your floppy drive.

3. Choose Run from the

Program Manager’s File menu.

4. In the Run dialog box,

type the letter name of the drive followed by \setup. If your floppy drive is a:, type a:\setup.

5. Click OK. The Welcome screen displays. Click Next to continue.

6. The Select Target

Path dialog box appears. If you do not want the drivers to be placed in the default directory, click the Browse button to locate a different directory or type in a different path. Click Next to continue.

WINDOWS 3.X INSTALLATION 49

7. The Select

Program Folder dialog box displays. Click Next to select the default folder name — or type in a name of your own. Click Next to continue.

8. The Choose Settings for Pinnacle dialog box opens. From this dialog

box you set the following options:

♦ Control Port — This number must correspond with the setting

on the J9 jumper on the sound card. If this number does not match, the card will not operate.

♦ DSP Port — You can select any of these options; there are no

jumpers for this setting. However, it is important that this setting is not in use by another device in the system.

♦ DSP IRQ — This is the interrupt request that will be used for the

digital audio. It is important that this setting is not in use by another device in the system.

50 TURTLE BEACH SYSTEMS

♦ MPU-401 Port — This is the port address that will be used by

the Kurzweil Synthesizer. You can select any of the options; there are no jumpers for this setting. However, it is important that this setting is not in use by another device in the system.

♦ MPU-401 IRQ — This is the interrupt request that will be used

by the Kurzweil Synthesizer. It is important that this setting is not in use by another device in the system.

♦ RAM Address — This is the upper memory block that will be

used by the Pinnacle for the transfer of digital audio. This 32 KB range that must be available; it cannot be in use by another peripheral (such as a SCSI or network card) and it must not be shadowed or reserved in the BIOS. If the range is not available, digital audio files will not play correctly and the card may not operate at all.

♦ Options — This button brings up another window with several

more options that are not necessary for the operation of the Pinnacle, but may be of use to you.

♦ EIDE Port — The options are Enabled and Disabled; disabled is

the default. If you already have a secondary IDE or EIDE port on your machine, we recommend leaving this option as disabled. Otherwise, a conflict will occur. See the chapter on “Enabling Additional Hardware” for more information.

♦ Joystick — The options are Enabled and Disabled; disabled is the

default. Enabling the joystick will set it for the standard joystick port address of 200h-201h. If you already have a gameport on your system, enabling this port will cause a conflict. See the chapter on “Enabling Additional Hardware” for information.

9. After you have made your selections, click OK.

WINDOWS 3.X INSTALLATION 51

10. The software will then either

add or modify the EMM386 line to include the memory range that the Pinnacle will be using. Back up files will be made of your AUTOEXEC.BAT and CONFIG.SYS files. Click OK to continue.

11. If the install detects other sound cards, you will be given the option to

remove all other sound card drivers or keep the other sound card drivers and operate that other card along with the Pinnacle.

If you have a Sound Blaster®-compatible card that you use for gaming, you can leave it installed. As long as the resources of the cards do not conflict, the Pinnacle will be able to coexist with another sound card. Refer to “Using Two Sound Cards” later in this chapter for more information.

12. Setup then updates the SYSTEM.INI file. Click Yes to continue.

13. The installation is complete. Reboot the computer for the changes to

take effect and for the Pinnacle drivers to load.

In order to test the system, you will need to hook up some headphones or speakers to the Pinnacle output.

For more information on hooking up speakers to the Pinnacle, refer to the “Making Connections” chapter later in this Guide.

52 TURTLE BEACH SYSTEMS

TESTING AND TROUBLESHOOTING

There are three common types of conflicts that users experience when installing the Pinnacle:

♦ Input/Output Port Address Conflict ♦ Interrupt (IRQ) Conflict ♦ Memory Conflict

For specific hints and tips on troubleshooting in Windows 3.x, refer to the “Troubleshooting in Windows 3.x” Appendix at

the back of this Guide.

I CAN’T REBOOT!

In some rare cases, you may not be able to reboot your system. If you are unable to boot into Windows 3.x, refer to the “Troubleshooting in Windows 3.x” Appendix for information on how to resolve the problem.

WINDOWS 3.X INSTALLATION 53

CONFIGURING THE PINNACLE

Should you need to change the resources of the Pinnacle at any time, simply run Setup from the floppy diskette. From here you can re-configure the card’s settings.

We recommend you run SETUP.EXE from the installation disk whenever you wish to change Pinnacle’s configuration. Select Configure Already Installed Drivers when asked.

USING TWO SOUND CARDS

If you know that you will be keeping your existing sound card in the system, it is not necessary to remove that sound card’s drivers before installing the Pinnacle’s Windows drivers.

The installation procedure automatically detects if you are using another driver for WAVE, MIDI or AUX. It gives you the option of replacing the current primary driver or simply adding the Pinnacle to the list of devices.

For example, if you are currently using Sound Blaster 16 ASP for Windows MIDI, WAVE, and AUX and you wish to use the Pinnacle instead for .WAV files but not .MID files, here is what to do:

1. Run SETUP.EXE from the Drivers diskette.

2. When the installer asks you whether you wish to replace the Sound

Blaster's driver, choose Replace for WAVE and Add for MIDI and AUX.

PINNACLE AS THE DEFAULT WINDOWS DEVICE

You can also choose whether to set the Pinnacle as the default Windows device. If you choose to do so, a MIDI Mapper that points to the Pinnacle driver will be copied into \WINDOWS\SYSTEM. Your previous MIDI Mapper will be saved as MIDIMAP.TBS.

If an existing MIDIMAP.TBS is found, it will not be overwritten. This prevents your original MIDI Mapper from being lost — even if you run the install several times. However, if you delete MIDIMAP.TBS, you run the risk of losing your previous MIDI Mapper setup.

54 TURTLE BEACH SYSTEMS

MEMORY USAGE

The Pinnacle needs to use a 32 KB section of your upper memory. This section must not be used by any other applications you are running, and therefore must be excluded in both the Windows memory manager and your DOS memory manager.

When the Pinnacle drivers and apps are installed, the installer decides on a section in memory based on what areas are already excluded in Windows and DOS. The installation automatically checks for any excludes in both your SYSTEM.INI and CONFIG.SYS when deciding what memory locations to give to Pinnacle. In the CONFIG.SYS, it looks for EMM386 excludes. It will recognize QEMM386 and 386 to the Max drivers but will not change them.

If you are using a QEMM or 386MAX memory manager, you need to manually exclude from it the memory that you chose

for Pinnacle during installation so that there are no memory conflicts. For specific instructions, refer to the documentation for the memory manager you are using.

After the hardware is working properly,

it is time to install the software!

Refer to “The Software” chapter for instructions.

WINDOWS NT 4.0 INSTALLATION 55

WINDOWS NT 4.0

SEVEN

INSTALLATION

BEFORE YOU INSTALL THE DRIVERS, NOTE …

♦ The sound card must be installed in your system. If you have not already

installed the sound card in your PC, refer to the “Installing the Pinnacle” chapter for instructions.

♦ Make certain you have removed all old drivers from any previously-installed

sound cards. This is extremely important!

The Pinnacle must be set for non-Plug and Play. Refer to the “Setting the Jumpers” section in the “Installing the Pinnacle” chapter for additional information.

56 TURTLE BEACH SYSTEMS

INSTALLING THE PINNACLE DRIVERS

TO INSTALL THE PINNACLE IN WINDOWS NT 4.0:

1. Click Start. Point to Settings.

Click Control Panel from the submenu.

2. Double-click the Multimedia

icon. The Multimedia Properties dialog box opens.

3. Click the Devices tab.

4. At the bottom of the dialog

box, click the Add button. The Add dialog box opens.

5. From the List of Drivers, click

6. Place the Pinnacle’s drivers diskette

into the floppy drive. In the Install Driver dialog box type in the name of the floppy drive or click the Browse button and select the floppy drive you inserted the drivers diskette into. Click OK.

Unlisted or Updated Driver then click OK. The Install Driver dialog box appears.

7. The Add Unlisted or Updated

Driver dialog box appears with the Turtle Beach Pinnacle driver. Select Turtle Beach Pinnacle and click OK.

9. The MultiSound

Configuration dialog box appears. If you have made any changes to the configuration on the Pinnacle card, such as the Control Port address, set them in this dialog box to match the settings on the card.

WINDOWS NT 4.0 INSTALLATION 57

8. If you are reinstalling the Pinnacle or older drivers already exist on your system, you may receive a Driver Exists dialog box. This asks you to install either the current drivers found on your system or new drivers. Click New to continue.

10. Click OK when you are done. You are prompted to restart Windows.

11. Click the Restart Now

button to restart Windows. When Windows restarts the installation process is complete.

After the Pinnacle drivers have been installed and the system has rebooted, follow these instructions to install the software in Windows NT.

58 TURTLE BEACH SYSTEMS

TO INSTALL THE MIXER IN WINDOWS NT 4.0:

12. Click Start. Click Run.

13. Make sure the Pinnacle’s

Windows NT Drivers diskette is still in the floppy

drive.

14. In the Run dialog box type the letter of the floppy drive, followed by

\SETUP. If your floppy drive is A: type A:\SETUP.

15. Click OK to continue.

16. Wait a few moments for the install to

initialize. When the Welcome screen appears, click Next.

16.

17. The Choose Destina-

tion Location dialog box appears. Click Next to install the software into the default directory — C:\TBSProS.

WINDOWS NT 4.0 INSTALLATION 59

I M P O R T A N T !

The directory chosen will be the directory into which the CD

18. The Select Program

Folder dialog box appears. Click Next to select the default Program Folder — TBS Pro Audio — or enter a different name in the text box.

19. After the software has finished installing, a dialog box displays and

asks if you want to set up the Pinnacle’s synthesizer as the default

applications will install. Once selected, this directory cannot be changed!

MIDI Synth. Click Yes to continue. The Multimedia Properties dialog box appears with the MIDI tab selected.

20. Click TBS Pro Series Kurzweil Main Synth to select it. It now appears

in the Single instrument box.

21. Click OK to continue.

22. Click Done in the Configure MIDI Properties dialog box. The Pinnacle

setup is now complete.

At this point, the drivers should be installed and the Pinnacle sound card should be functional.

In order to test the system, you will need to hook up some headphones or speakers to the Pinnacle output. For more information on hooking up speakers to the Pinnacle, refer

to the “Making Connections” chapter later in this manual.

60 TURTLE BEACH SYSTEMS

UNINSTALLING THE PINNACLE DRIVERS

TO UNINSTALL THE DRIVERS IN WINDOWS NT 4.0:

1. Click Start. Point to Settings. Click

Control Panel from the submenu.

2. Double-click the Multimedia icon.

The Multimedia Properties dialog box opens.

3. Click the Devices tab. A list of the

Multimedia drivers is displayed.

4. Click the (+) button to the left of

Audio Devices to open it. This displays the Audio for Turtle Beach Pinnacle driver.

5. Click Audio for Turtle Beach

Pinnacle to highlight the driver.

6. At the bottom of the dialog box, click the Remove button.

7. Click Yes, when prompted with “Are

you sure you want to remove the Turtle Beach Pinnace driver?”

8. Click the Restart Now button

to restart the computer. When Windows restarts the drivers

10.

After the hardware is working properly,

it is time to install the software!

Refer to “The Software” chapter for instructions.

are removed and the uninstall process is complete.

ENABLING ADDITIONAL HARDWARE 61

EIGHT

ENABLING ADDITIONAL HARDWARE

If you want to connect a joystick or CD-ROM drive to your MultiSound Pinnacle, the sound card and its drivers must be properly installed in your system. This chapter explains how to enable joysticks and CD-ROM drives in Windows 95 non-Plug and Play, Windows 3.x and DOS mode.

♦ If you are connecting a CD-ROM drive to the Pinnacle

sound card, make certain this drive is an EIDE or IDE drive. At one time, there were four standards for CDROM drives — Sony, Panasonic, Mitsumi and EIDE. Older CD-ROM drives which are not EIDE or IDE should NOT be connected to the Pinnacle, as such drives may damage both the Pinnacle sound card and the CD-ROM drive.

♦ If you have a secondary IDE or EIDE port on your

motherboard, you will not be able to use the Pinnacle’s EIDE interface.

I M P O R T A N T ! !

62 TURTLE BEACH SYSTEMS

Motherboard with Secondary EIDE Port

Secondary 40-pin EIDE port.

First EIDE port,

If your motherboard or another sound card in the system has these ports, we recommend that you continue to use them. There is no advantage to moving these ports to the Pinnacle.

Since most users already have an IDE or EIDE CD-ROM interface and gameport on their computers, the Pinnacle’s default setting for these two ports is disabled. These ports are provided just in case you do not have them already.

connected to

hard drive.

If you have this on your system,

do not use the Pinnacle’s port!

(Note that the motherboard in your system

may differ from this graphic representation.)

ENABLING ADDITIONAL HARDWARE 63

ENABLING A CD-ROM DRIVE OR JOYSTICK PORT

IN WINDOWS 3.X

To enable either or both ports on the Pinnacle, you need to run the SETUP.EXE program in the TBS Pro Audio program group.

TO ENABLE THE CD-ROM OR JOYSTICK PORT:

1. Start Windows 3.x and make sure the Program Manager is open.

Place the Pinnacle’s driver diskette in your floppy drive.

2. Choose Run from the Program Manager’s File menu.

3. In the Run dialog box, type the letter name of the drive followed by

\setup. If your floppy drive is a:, type a:\setup.

4. Click OK.

5. The Select Target Path dialog box appears. If you do not want the

drivers to be placed in the default directory, click the Browse button to locate a different directory or type in a different path.

6. Click Next to continue. Since you have installed a Pinnacle card, the

Change Settings for Pinnacle dialog box appears immediately, without copying the files.

7. Click the Options button to open the Options dialog box.

8. Click the option you want to Enable — either EIDE or Joystick port.

9. Click OK and restart the computer for the changes to take effect.

10. Once you reboot, you will need to install the CD-ROM drivers that

came with your CD-ROM drive. The Pinnacle’s install program only turns on the port; the drivers from your CD-ROM drive’s manufacturer make the drive work.

64 TURTLE BEACH SYSTEMS

PORT ADDRESSES AND IRQS

Here is a listing of the Port Addresses and the IRQ that the CD-ROM and IDE ports use:

Device Ports IRQ

IDE CD-ROM interface

(secondary)

Joystick (gameport) 200-201

♦ Remember, if you have a secondary IDE or EIDE port

already in the system — almost every Pentium computer and most new sound cards do — do NOT enable the

Pinnacle’s EIDE port as it will create a conflict.

♦ If you have a sound card or game card in the system — or

if your motherboard has a built in joystick — do NOT enable the Pinnacle’s joystick port as it will create a conflict.

170-177

376

TO INSTALL THE JOYSTICK PORT IN WINDOWS 95 NON-PLUG

AND PLAY:

1. Click Start.

2. Point to Settings. Click Control Panel from the submenu.

3. Double-click the Add New Hardware icon. The Add New Hardware

Wizard loads.

4. Click Next.

ENABLING ADDITIONAL HARDWARE 65

5. Select No to keep Windows from searching for the new hardware.

6. Click Next to

continue.

7. From the Hardware

types listed, select

Sound, video, and game controllers.

8. Click Next to continue.

9. Click the Have Disk button.

10. Place the Pinnacle’s Windows 95 drivers diskette in the floppy drive,

making sure the floppy is the drive shown in the Install from Disk dialog box. This defaults to a:\. If your floppy drive is b:, click the Browse button and choose the b: drive from the dialog box.

11. Click OK to continue.

12. In the Select Device

dialog box, select TBS Pro Series Joystick.

11.

13. Click OK.

66 TURTLE BEACH SYSTEMS

14.

12.

13.

14. Windows displays the

settings the joystick will use. Click Next.

15. Windows then copies the files from the drivers diskette. You may be

prompted to insert your Microsoft Windows 95 CD or floppies, as the core components for the joystick may need to be copied as well.

If you do not have the Microsoft Windows 95 install CD or floppies, choose Skip File for each of the Windows 95 Sound Options and install them later from the Windows 95 Control Panel.

16. Once all of the files have been copied, Windows displays the finish

screen. Click Finish to continue.

17. When Windows prompts you, shut down the computer, wait a few

seconds and restart.

ENABLING ADDITIONAL HARDWARE 67

TO ENABLE THE CD-ROM PORT ON THE PINNACLE IN WINDOWS 95 NON-PLUG AND PLAY MODE:

1. Open the Windows 95 Control Panel and double-click on Add New

Hardware

2. When Windows 95

prompts you to search for new hardware, click No.

3. Choose Hard Disk

Controllers as the device category.

4. Click the Have Disk

button.

5. Insert the Pinnacle’s Windows 95 drivers diskette.

6. Select the floppy drive letter (a: or b:) from the dialog box.

7. Click OK.

8. You have three options: ♦ Pinnacle IDE

Controller (Control Port 250)

♦ Pinnacle IDE

Controller (Control Port 260)

♦ Pinnacle IDE

Controller (Control Port 270)

68 TURTLE BEACH SYSTEMS

9. Choose the same Port address as you have chosen for jumper J9.

10. Click Next. Windows will install the driver at Port 170 IRQ 15.

11. Click Finish.

12. Restart your computer.

Remember, if you have a secondary IDE or EIDE port already in the system — almost every Pentium computer and most

new sound cards do — do not enable the Pinnacle’s EIDE port, as it will conflict.

ENABLING ADDITIONAL HARDWARE 69

USING THE CD-ROM DRIVE IN REAL MODE DOS

To use the CD-ROM drive in real mode DOS — not a DOS box — you must create a shortcut or add a few lines to your configuration files.

TO CREATE A SHORTCUT:

1. Right-click on your desktop, and select New… from the menu that appears. Select Shortcut from the next menu.

2. In the text box marked Command Line:, type

COMMAND.COM

3. You can call the shortcut whatever you like, but remember what you name it! For this example, we will refer to it as PINNCD.

4. Click Finish. You now have a shortcut on your desktop.

5. Right-click the shortcut you just created — PINNCD — and select Properties from the menu that appears.

6. Click on the Program tab, and then the Advanced… button.

7. Check the option marked MS-DOS Mode.

8. Uncheck the box marked Warn before entering MS-DOS mode. If you leave this box checked, you will be asked to confirm that you want to go to DOS mode each time you run the shortcut. (This is a matter of personal choice and does not affect performance.)

70 TURTLE BEACH SYSTEMS

9. Click the option marked Specify a new MS-DOS Configuration. Windows 95 will place some general information in the CONFIG.SYS and AUTOEXEC.BAT files listed. These configuration files will only be used when you run this shortcut.

10. Add this line to the top of the CONFIG.SYS box,

DEVICE=C:\WINDOWS\PINIDE.SYS /P:170 /I:15 /C:xxx

where xxx is the Control Port that the Pinnacle is using, enter the value at which you set the J9 jumper — 250, 260 or 270.

If C:\WINDOWS is not your Windows 95 directory, change the drive\directory to reflect where Windows is installed on your computer.

11. Add your CD-ROM device driver to the CONFIG.SYS box right below the line you just added. Since each CD-ROM drive is different, you will have to refer to your CD-ROM drive’s manual or contact your CD-ROM drive’s manufacturer for the correct statement.

Turtle Beach has written a generic IDE driver that works with most CD-ROM drives. This driver was copied during the install. To use it, add the line

DEVICE=C:\WINDOWS\TB-IDE.SYS /D:PINN-IDE

ENABLING ADDITIONAL HARDWARE 71

This may or may not work for you. If your CD-ROM drive is ATAPI

1.2-compliant, you should have no problems. If it does not work, you will need to use the CD-ROM driver specific for your drive.

12. In the AUTOEXEC.BAT file add the line:

C:\WINDOWS\COMMAND\MSCDEX.EXE /D:PINN-IDE

again changing the drive\directory if C:\WINDOWS is not where Windows 95 is installed on your computer.

13. Click OK twice to exit out of editing the shortcut. You are all set to use the shortcut, just by double-clicking on it.

This example demonstrates how to get the CD-ROM drive working in real mode DOS by creating a shortcut. If you normally boot to a previous version of DOS, then just add the three lines listed above to your CONFIG.DOS and AUTOEXEC.DOS files that are in the root directory. They will take affect when you boot to a previous version of MS-DOS via the StartUp Menu.

DO NOT put those lines in your normal CONFIG.SYS and AUTOEXEC.BAT files. While your CD-ROM drive may work fine, it will be operating in DOS-compatibility mode, which is not the preferred method of operation.

72 TURTLE BEACH SYSTEMS

USING THE JOYSTICK IN REAL MODE DOS

To use a joystick in real mode DOS, you can create a shortcut as explained just above in the “Using the CD-ROM Drive in DOS Mode” section.

The steps in that section explain how to set up a shortcut to use a CD-ROM drive in DOS mode. The same procedure is used to create a shortcut for joystick support or to modify the CD-ROM shortcut to include joystick functionality.

To add joystick support to the CD-ROM shortcut, simply add the line:

DEVICE=C:\WINDOWS\PINGAME.SYS /G:200 /C:xxx

to the CONFIG.SYS file in the shortcut, just below the PINIDE.SYS line.

The C:xxx value should match the J9 jumper you have chosen — 250, 260 or 270.

MAKING CONNECTIONS 73

MIC

LINE

AUX

OUT

NINE

MAKING CONNECTIONS

THE BACK PANEL

The back panel of the Pinnacle has Microphone (MIC), Line (LINE), Auxiliary (AUX), Output (OUT) and MIDI/Joystick connectors. These enable you to connect audio input and output devices to your PC.

The diagram on the left shows the connectors on Pinnacle’s back panel.

MIDI/

Joystick

Aux, Line, Mic and Out on the back of Pinnacle are audio ports requiring 1/8-inch mini-jack external connectors.

Two 1/8-inch stereo to dual RCA cables have been included to provide RCA input and output connectors.

74 TURTLE BEACH SYSTEMS

Cable Connections

CABLE CONNECTIONS

This diagram shows the hookup of the cables included with the Pinnacle Project Studio.

The internal CD-ROM audio will automatically be disabled when an outside source is plugged to the Line In to prevent any PC noise from the CD audio cable.

Use the Mic In connector for your Line In connector if you do not want to disable the internal CD audio.

MAKING CONNECTIONS 75

CONNECTING TO THE PINNACLE

There are several different ways you can connect external equipment to the Pinnacle:

Mic — connects a microphone directly. This can be either a dynamic or

condenser microphone — stereo or mono. (See the section on “Setting the Jumpers” to determine the correct jumper setting for the type of microphone you are using.)

You can also connect a Line Input to this connector — such as a mixer. This way, you can leave the hooked up and not disable the internal CD audio. Should you decide to do this, be sure to change the JP2 jumper to the dynamic stereo setting. Refer to the section on the “JP2 Jumper” in the “Installing the Pinnacle Sound Card” chapter for instructions.

Line — connects line level audio sources such as a mixer, tape deck, CD

player, etc. Because the internal CD audio cable is susceptible to picking up noise, the internal CD audio is disabled when the line input is in use. This assures the quietest line signal possible in the PC.

Aux— routes the signal through the Pinnacle’s internal mixer and merges

it with the other output signals. This is very useful for blending a signal from an external keyboard, CD player or other audio source. This also allows you to control the volume level of the device via software. Note that the Aux Input is not a record source.

Output — There are several ways to monitor the output of the Pinnacle.

1. Connect to powered speakers.

2. Connect to a separate power amp/speaker system.

3. Connect to a Mixer Tape or Aux Return. Then connect the Mixer

Main or Aux Send to an amplifier/speaker system.

4. Connect headphones directly.

76 TURTLE BEACH SYSTEMS

SETTING UP YOUR STUDIO

MAKING CONNECTIONS 77

HERE’S WHAT’S INVOLVED…

1. Connect external synthesizers through the MIDI interface (interface cable included).

2. Use your studio mixer to select the input instrument. The Pinnacle’s full-duplex feature lets you hear tracks you've already recorded as you lay down each new track.

3. Transfer music tracks, samples and other audio material from the PC’s internal CD drive to the hard drive for editing and archiving. (20-bit audio resolution maintains CD quality.)

4. Transfer stereo digital audio from DAT or S/PDIF CD players directly to the PC’s hard drive.

5. Store instrument patches, sample libraries, digital audio files, MIDI songs and more on the PC's hard drive.

6. Play and record stereo digital audio directly to external DAT through the S/PDIF interface.

7. Exclusive Turtle Beach Hurricane™ DSP system provides super highspeed data transfer to the PC’s hard drive.

8. Professional Kurzweil 32-voice sampler lets you play MIDI tracks enhanced with channelized FX processors. Add up to 48MB of optional sample RAM to create and download your own custom sample libraries stored on the PC’s hard drive.

9. A second Kurzweil wavetable synth adds 32 voices enhanced with global FX processing for a total of 64 voices on 32 MIDI channels.

10. Connect your studio mixer output to the Pinnacle Aux input to overdub vocals or additional instruments during final mixdown.

11. Record your finished MIDI and digital audio stereo mix to an external analog deck.

12. Monitor your production with external power amp and speakers.

And, when you want to kick back, you can enjoy high-quality and sound with your Windows games!

78 TURTLE BEACH SYSTEMS

Typical

TYPICAL STUDIO SETUP

Studio Setup

THE SOFTWARE

The Pinnacle sound card comes with a robust set of software applications that enable you to turn your Windows PC into a MIDI and digital audio recording system. These let you harness the power of the Pinnacle sound card to create professional audio productions.

THE SOFTWARE 79

TEN

This section provides a quick overview of the applications bundled with the Pinnacle Project Studio. For more information about these applications, be sure to see the online documentation described in this section.

The software applications can be found on the Turtle Beach Applications CD. You will need to install the applications from the CD-ROM to your hard drive before you can use them.

The software in this package has been customized for the Pinnacle Project Studio. These applications will only work

in a PC with a Pinnacle sound card!

80 TURTLE BEACH SYSTEMS

OVERVIEW OF THE APPLICATIONS

Digital Orchestrator™ Plus —

(full version) This is the most recent release of Voyetra Technologies’ award-winning desktop music production software.

This is the main recording environment where you can record and edit MIDI and digital audio tracks side-byside in one easy-to-use application.

AudioStation® 2 —

AudioStation controls a multimedia PC like a component stereo system. It unites your computer’s MIDI, WAV and CD function so they are easy to control.

AudioStation includes:

Audio Mixer — Set the volumes for MIDI and WAV recording and

playback. Also use this mixer to easily access the volume controls of your PC while running other multimedia applications.

THE SOFTWARE 81

CD Player — Play commercial audio CDs on your PC’s CD-ROM drive.

Use this module to control playback of sampling CDs while recording them in AudioView. This player has the same features as a home CD player — including loop and shuffle play. Make playlists of your favorite songs and save the lists for future listening sessions.

WAV Player — Play and record WAV files. Create playlists of your

files and play them back in any order. Edit the files with AudioView™ or Digital Orchestrator Plus™ (both are included).

MIDI Player — Play standard MIDI files. Create playlists of your

favorites and lay them back in any order. Modify the files with MIDI Orchestrator™ or Digital Orchestrator Plus (both are included)

AudioView™ — Edit and

record WAV files. Embed sound files into OLE documents using drag-and-drop techniques. AudioView can be launched directly from within the WAV Player.

MIDI Orchestrator™ —

Mix and edit MIDI files by changing instruments, transposing keys, adjusting tempo, muting or soloing specific tracks, and more. This component can be launched directly from within the MIDI Player.

82 TURTLE BEACH SYSTEMS

Patch Librarian — Download new patches into the main Kurzweil

synthesizer on the Pinnacle sound card. Custom banks can be created for specific Digital Orchestrator Plus recordings.

If you add RAM memory SIMMs to your sound card, you can download patches that include new samples — such as new drum sounds, effects, multisampled instruments and more.

The applications CD contains a directory called PATCHES\ROMBANKS, where you will find custom banks, and a directory called PATCHES\RAMBANKS, which contains custom banks that require Sample RAM to load.

The Patch Librarian is a 32-bit application and does not work in Windows 3.x. If you are running Windows 3.x,

refer to the online documentation for information on using the Control Panel.

PC Audio Mixer — the PC Audio Mixer controls the volumes for the

recording and playback levels on your system’s multimedia devices. This mixer also contains individual controls to adjust CD, MIDI, and

WAV volumes, as well as the volumes for the Microphone and Auxiliary Inputs.

Use the PC Audio Mixer with all of your Windows multimedia and sound applications.

THE SOFTWARE 83

DIAGNOSTIC UTILITIES

The MultiSound Pinnacle sound card comes with two diagnostic utilities to help you find and correct any audio-related problems you may be having with your system.

Testing and Troubleshooting Diagnostic — This file helps you make

certain everything is working correctly and provides troubleshooting tips for getting your system to run properly. For more information about this utility, refer to the “Troubleshooting” appendices at the back of this Getting Started Guide.

SoundCheck™ — This diagnostic utility is included with Digital

Orchestrator Plus. It provides information about your system’s WAV, MIDI, and CD-ROM drivers and troubleshooting suggestions.

SAMPLE FILES

To help you quickly get started, there are dozens of sample files which can be accessed directly from the CD-ROM. These include sample tracks, demo files, MIDI files, WAV files and more.

Check What’s on the CD? for more information about these demo files.

These sample files are from Voyetra Technologies’ MIDI Music Gallery and Digital Sound Gallery Value CDs.

These extensive collections of music files can speed your work by providing finished material to use as a starting point for your own compositions in Digital Orchestrator Plus and AudioStation.

For more information about these CDs — and other audio products — contact Voyetra Technologies Inc. at

1.800.233.9377 within the USA ~ or ~

1.914.966.0600 outside the USA.

84 TURTLE BEACH SYSTEMS

DOCUMENTATION

Complete documentation for all of the applications is available online, in PDF file format. Use the Adobe® Acrobat® Reader to view — and print — the documentation manuals for the software applications.

ONLINE VIDEOS AND TUTORIALS

The online videos tutorials for Digital Orchestrator Plus let you see and hear how the software works.

These tutorials run directly from the CD-ROM and can be watched on your computer's monitor.

Click the icon in the TBS Pro Audio program group to access these tutorials

WHAT’S ON THE CD?

For a complete listing of information about all the of applications, see the What’s on the CD? help file.

TO VIEW THE WHAT’S ON THE CD FILE:

1. Place the Turtle Beach Applications CD in your CD-ROM drive.

2. For Windows 3.1, open the TBS Pro Audio program group and double-click What’s on the CD.

For Windows 95, click Start. Point to Programs. Point to TBS Pro Audio. Click What’s on the CD.

THE SOFTWARE 85

SYSTEM REQUIREMENTS FOR THE SOFTWARE

These are the minimum system requirements for the software:

♦ IBM PC or compatible running Windows 3.1 or 95 ♦ 486DX2/66 or higher processor (Pentium preferred) ♦ 8 MB of RAM (16 MB recommended for digital audio applications) ♦ approximately 8 MB hard disk drive space to install the entire software suite ♦ SVGA monitor and adapter capable of displaying 640x480, at least 256 colors ♦ Double-speed or faster CD-ROM drive ♦ MultiSound Pinnacle sound card ♦ Headphones or speakers

♦ An external MIDI keyboard, synthesizer, or other

MIDI controller is required for recording MIDI files.

♦ A sound source — such as a microphone or CD-

ROM — is required for recording WAV (digital audio) files.

86 TURTLE BEACH SYSTEMS

INSTALLING THE SOFTWARE

The software has an automatic installation process. During the installation, you have the option to install all of the applications, or only those applications that you want.

If, at a later time, you want to install the other applications, you will need to re-run SETUP.EXE.

TO INSTALL THE SOFTWARE:

1. Make certain you have the Product ID number. (This number can

be found on the Registration Card.)

2. Place the Turtle Beach Applications CD in your computer’s

CD-ROM drive. ♦ For Windows 3.1, choose Run from the Program Manager’s

File menu.

♦ For Windows 95, choose Run from the Taskbar’s Start menu.

(When you insert the disc for the first time in Windows 95, you are automatically prompted to run it.)

3. In the Run dialog box, type the letter of the drive followed by

\setup. If your CD-ROM drive is d:, type d:\setup and press Enter.

4. Follow the on-screen instructions.

There are online help files and online manuals for the various applications. Online help can be accessed directly

from within the applications. The online manuals can be viewed and printed using Adobe Acrobat Reader.

FOR ADDITIONAL INFORMATION 87

FOR ADDITIONAL

ELEVEN

INFORMATION

Now that you have the sound card, drivers and software applications installed, you are ready to start making music!

All of the software applications have online manuals in Adobe Acrobat PDF format. Using Acrobat Reader — which you should have installed along with the software applications — you can view and print the manuals and easily search for information about the applications.

If you did not install the Adobe Acrobat Reader, go to the Acrobat directory on the Turtle Beach Applications CD-ROM and double-click SETUP.EXE. This will install the Acrobat

Reader files necessary for viewing and printing the online manuals.

88 TURTLE BEACH SYSTEMS

TO OPEN AN ONLINE MANUAL:

1. Place the Turtle Beach Applications CD in your CD-ROM drive.

2. For Windows 3.1, open the TBS Pro Audio program group and double-click Online Manual.

For Windows 95, click Start. Point to Programs. Point to TBS Pro Audio. Click Online Manual.

TECHNICAL SUPPORT

This Getting Started Guide, the Pinnacle Project Studio Installation and Overview videotape, the Testing and Troubleshooting utilities and the

various help and PDF files should be all you need to get the Pinnacle sound card and the software applications working. However, if you need support, here is how to contact us — Monday through Friday, 9am-5pm, EST.

TO CONTACT TURTLE BEACH TECHNICAL SUPPORT:

Email ............support@tbeach.com

Internet ............ http:/www.tbeach.com

Phone ............ 914.966.2150

IF YOU CALL:

1. If possible, use a telephone near your computer.

2. The technician might need to ask about the type of system you are using and the additional hardware installed on the system — for example, a synthesizer, CD-ROM drive or MIDI interface. Try to have the manufacturers’ manuals for these peripherals at hand.

3. Be prepared to explain the problems you are having, what you were doing when these problems occurred and any error messages you have received.

TROUBLESHOOTING IN WINDOWS 95 89

TROUBLESHOOTING IN WINDOWS 95

The section will help you troubleshoot problems both for Windows 95 Plug and Play and Windows 95 non-Plug and Play installations.

Before reading the information in this Appendix, you should have followed the instructions in the “Testing and Troubleshooting” section at the end of the installation chapter and tried the “Testing and Troubleshooting” diagnostic in the TBS Pro Audio group.

90 TURTLE BEACH SYSTEMS

ERROR MESSAGES

I received the error message:

“TBS Pro Series hardware not found at port resource” or “TBS Pro Series hardware is not responding.” ~

I have an exclamation point on the TBS Pro Series Digital Audio in

the Device Manager.~

The MultiSound Pinnacle software drivers sometimes display an error message after they have been installed. This is most often due to a resource conflict between the Pinnacle and other devices in the system. It usually means that two or more devices in the system are using the same resources — IRQ, Input/Output Address or Upper Memory.

The three common types of conflicts that users encounter when installing the MultiSound Pinnacle are:

♦ Memory Conflict ♦ Interrupt (IRQ) Conflict ♦ Input/Output Range (Port Address) Conflict

Troubleshooting your system involves checking the current settings for each of these resources and eliminating any conflicts. This can be done by removing the conflicting device or trying new settings for the resources that conflict.

Note that installing a hardware device in your PC sometimes requires that you try a number of different resource configurations before all of the peripherals work together in your PC.

After you have tried to eliminate the conflicts in the system, if the Pinnacle is still not functioning, contact Turtle Beach Technical Support at 914-966-2150 between 9AM to 5PM EST.

Our support staff is ready to help you get your system up and running!

TROUBLESHOOTING IN WINDOWS 95 91

CHECKING FOR CONFLICTS

The Testing and Troubleshooting application walks you through this procedure.

TO CHECK THE DRIVERS’ RESOURCES FOR CONFLICTS:

1. Click Start. Point to Settings. Click Control Panel from the submenu.

2. Double-click the System icon. The System Properties dialog opens.

3. Click the Device Manager tab. A list of the components currently installed on your Windows 95 system displays. Note the + and – buttons on the left of each device.

4. Expand the Sound, video

and game controllers

device category by clicking the + button.

You should see the two Pinnacle drivers that were installed — in addition to any others you may have. If a device is not functioning properly, you may receive one of the two possible warning symbols — an exclamation point “!” or a red “x” — on the device. For information about these symbols, refer to the “Warning Symbols” section of the “Device Manager” Appendix.

If there is a warning symbol on a device, you do not have to click the + button to open it. It automatically opens when there is an error.

92 TURTLE BEACH SYSTEMS

If yellow exclamation points (!) are displayed on both devices, troubleshoot Digital Audio first. The Kurzweil

15. Double-click the device where the warning is displayed — or the device whose settings you want to change.

16. In the Properties dialog box, click the Resources tab.

17. Look in the Conflicting Device List for messages that indicate a conflict with another device in the system. If a conflict exists, determine if it is a Memory, Interrupt or Input/Output Range conflict. Refer to the following troubleshooting sections for help resolving the conflict. Don’t forget you may need to check both TBS Pro Series devices in the Device Manager to help locate potential conflicts.

Synthesizer will not work until the Digital Audio is working!

MEMORY CONFLICTS

The most common area of conflict is the upper memory range. The MultiSound Pinnacle uses 32 KB of upper memory for various DSP functions. This area must be seen as free and usable to Windows 95.

Memory conflicts are often difficult to detect. However, since most Pinnacle installation problems are memory-related, we recommend that you configure your system to eliminate the possibility of memory problems.

CONFIGURING YOUR SYSTEM

Here is an overview of how to configure your system. Follow the detailed instructions later in this Appendix.

Step 1: Look in the Windows Device Manager to determine the memory range Windows has set for the TBS Digital Audio device. Use “Automatic Settings” OFF.

Step 2: In the CONFIG.SYS file, add the proper exclude in EMM386 for the memory range.

Step 3: Make sure there are no [386Enh] Enhanced Mode settings in the SYSTEM.INI file that will use the same memory range. Save CONFIG.SYS and restart the computer.

TROUBLESHOOTING IN WINDOWS 95 93

Although most Pinnacle installations work fine in Windows 95 systems without EMM386, adding EMM386 with the

proper exclude will often clear up any inexplicable memory conflicts the system may be having.

STEP 1: DETERMINING THE CURRENT MEMORY RANGE

Before you can make any changes, you first need to find the current memory range the Pinnacle is using.

TO DETERMINE THE CURRENT MEMORY RANGE:

1. Click Start. Point to Settings. Click Control Panel from the submenu.

2. Double-click the System icon. The System Properties dialog opens.

3. Click the Device Manager tab.

4. Double-click the Sound, video and game controllers device category. You should see the two Pinnacle drivers that were installed — in addition to any others you may have.

5. Double-click TBS Pro Series Digital Audio.

6. Click the Resources tab.

7. Click the Use Automatic settings box to deselect it.

8. In the Resource Settings list locate the Memory Range (for example, 000D8000-000DFFFF).

9. Write down this number. To modify the CONFIG.SYS file, you will only use the first three digits and the last digit in each segment. For example, if the first segment in the range is 000D8000, you only need D800 to modify the CONFIG.SYS.

94 TURTLE BEACH SYSTEMS

Added

STEP 2: MODIFYING CONFIG.SYS

Now that you know the memory range, you can reserve it by adding or modifying some commands in the CONFIG.SYS file.

TO MODIFY THE CONFIG.SYS FILE:

1. Click Start. Click Run to display the Run dialog box.

2. Type in SYSEDIT.EXE and click OK. This runs the System Configuration Editor.

3. Click on the window labeled CONFIG.SYS to bring it to the front.

4. Look through the file for either of the two following lines (your path settings may vary):

DEVICE=C:\WINDOWS\HIMEM.SYS

DEVICE=C:\WINDOWS\EMM386.EXE

5. If these lines do not exist, add them now. You should also add NOEMS X=(Pinnacle memory range you wrote down) so the lines now look something like this:

DEVICE=C:\WINDOWS\HIMEM.SYS

If you have RAM here, replace it with NOEMS

DEVICE=C:\WINDOWS\EMM386.EXE NOEMS X=D800-DFFF

6. If you already have these lines, just modify them as in the previous step. Be sure to add the exclude “X=(Pinnacle memory range)” as explained in the previous step.

If you already have an exclude, just add another one on the end of the line. It should then appear as:

DEVICE=C:\WINDOWS\EMM386.EXE NOEMS X=C000-C7FF X=D800-DFFF

exclude

statement

Pinnacle

exclude

statement

Turtle Beach PINNACLE Turtle Beach Pinnacle User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual