Page 1
* Assembly Guide & Warranty Card Included
XC900 ELLIPTICAL
OWNER’S MANUAL
Model# XC900 Revision 091418
Page 2
XC900 OWNERS MANUAL
IMPORTANT:
All products shown are prototype. Actual product delivered may vary.
Product specications, features & soware are subject to change without notice.
For the most up-to-date owner’s manual please visit www.truetness.com.
For documents in additional languages please visit www.truetness.com/resources/document-library/
IMPORTANTE:
Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir.
Especicaciones de productos, características y soware están sujetas a cambios sin previo aviso.
Para la más actualizada de este manual del propietario, por favor visite www.truetness.com
Para los documentos en otros idiomas, por favor visite www.truetness.com/resources/document-library/
IMPORTANT: Tous les produits présentés sont prototype. Le produit réel livré peut varier. Spécications du
produit, caractéristiques et logiciels sont sujettes à modication sans préavis. Pour la plus à jour le manuel du
propriétaire s'il vous plaît visitez www.truetness.com. Pour documents dans des langues supplémentaires,
veuillez www.truetness.com/resources/document-library/ de visite
重要提示： 显示所有产品的原型。实际交付的产品可能有所不同产品规格，功能和软件如有更改，恕不另
行通知迄今为止对于大多数的使用说明书，请访问www.truetness.com 对于其他语言的文档，请访问
www.truetness.com/resources/document-library/
ھام:
جمیع المنتجات المعروضة ھي النموذج. قد تختلف المنتج الفعلي تسلیمھا.
مواصفات المنتج، والمیزات والبرامج قابلة للتغییر دون إشعار.
لمعظم ما یصل حتى الآن دلیل المالك یرجى زیارة www.truetness.com.
للمستندات في لغات إضافیة، یرجى زیارة www.truetness.com/resources/document-library/
WICHTIG: Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann
variieren. Produkt-Spezikationen, Funktionen und Soware können sich ohne vorherige Ankündigung
ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truetness.com. Für
Dokumente in weiteren Sprachen nden Sie unter www.truetness.com/resources/document-library/
BELANGRIJK: Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen.
Product specicaties, eigenschappen & soware zijn onderhevig aan verandering zonder kennisgeving. Voor
de meest actuele handleiding van de eigenaar kunt u terecht www.truetness.com. Voor documenten in andere
talen kunt u terecht op www.truetness.com/resources/document-library/
ВАЖНО: Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться.
Технические характеристики, особенности и программного обеспечения могут быть изменены без
предварительного уведомления. Для получения самой последней на сегодняшний день руководство по
эксплуатации пожалуйста, посетите www.truetness.com
.Для документов на другие языки, пожалуйста, посетите www.truetness.com/resources/document-library/
Truetness.com / 800.426.6570 / 636.272.7100
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XC900 OWNERS MANUAL
A MESSAGE TO OUR CUSTOMERS
Frank Trulaske began TRUE Fitness® over thirty-ve year ago with the simple philosophy of delivering superior
tness products, service, and support. Today, TRUE is the global leader in premium tness equipment for the
commercial and residential markets. Our goal is to be the leader in technology, innovation, performance, safety
and style. TRUE has received many awards for its product over the years and remains the benchmark for the
industry. Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used
in all its products, both commercial and residential alike.
e proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line
of extraordinary cardio and strength equipment. As a result, people all over the world are beneting from the
TRUE experience. Innovation across the full product line has made TRUE successful and is a trademark of the
TRUE heritage. TRUE’s patented Heart Rate Control technology is just one of the remarkable ways we deliver
simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and
tness goals.
At the heart of our success is the relentless and systematic life testing of both our products and their components.
We have dedicated employees who understand our philosophy is to deliver the best products in the world.
Our goal is to deliver the world’s best premium equipment for our customers’ health and tness solutions.
Truetness.com / 800.426.6570 / 636.272.7100
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XC900 OWNERS MANUAL
TABLE OF CONTENTS:
Chapter 1: Safety Instructions
Safety Instructions ..................................................................................................................................................................5
Space Requirements ...............................................................................................................................................................8
Grounding Instructions .........................................................................................................................................................9
Power Requirements ............................................................................................................................................................10
Warning Decals.....................................................................................................................................................................11
Compliances ..........................................................................................................................................................................11
Chapter 2: Assembly Instructions
Pre Assembly Checklist .......................................................................................................................................................13
Assembly Steps ......................................................................................................................................................................15
Wiring Diagram....................................................................................................................................................................23
Chapter 3: Product Overview
XC900 Overview ..................................................................................................................................................................35
Chapter 4: Care & Maintenance
Care & Maintenance ............................................................................................................................................................27
Cleaning the Equipment ......................................................................................................................................................27
Other Scheduled Preventive Maintenance ........................................................................................................................28
Long Term Storage ...............................................................................................................................................................28
Chapter 5: Customer Service
Contacting Service ...............................................................................................................................................................29
Contacting Sales ...................................................................................................................................................................29
Reporting Freight or Parts Damage ...................................................................................................................................30
Chapter 6: Additional Information
Troubleshooting Guide ........................................................................................................................................................31
Chapter 7: Warranty Information
Warranty Registration ..........................................................................................................................................................39
Truetness.com / 800.426.6570 / 636.272.7100
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CHAPTER 1: SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
is equipment is intended for a commercial or institutional setting. is owner’s manual should be accessible to all
personal trainers, faculty, and members.
WARNING: ALL EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE
EQUIPMENT.
WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising
may result in serious injury or death. If you feel faint, stop exercising immediately.
WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a
warning is presented electronically.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program,
particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high
cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a tness
professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness,
pain or shortness of breath, he or she must stop immediately.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning
or attempting any maintenance activity. Do not handle the plug with wet hands.
WARNING: To reduce the risk of burns, re, electric shock, or injury, it is imperative to connect
each product to a properly grounded 110V electrical outlet. A risk of electrical shock may result from improper
connection of the equipment’s grounding conductor. Check with a qualied electrician if you are unsure about
proper ground techniques. Do not modify the plug provided wiht this product. If it will not t an electrical outlet,
have a proper outlet installed by a qualied electrician. Your TRUE Fitness product must be properly grounded
to reduce risk of shock if the equipment malfunctions. Your equipment is equipped with an electrical cord, which
includes an equipment grounding conductor and a grounding plug. e plug must be inserted into an outlet that
has been properly installed and grounded in accordance with all local codes and ordinances. A temporary adapter
cannot be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp
outlet is not available, a qualied electrician must install one.
WARNING: Do not move the equipment by liing the console. Do not use the console as a handlebar
during a workout.
WARNING: is product contains chemicals known to the state of California to cause cancer and birth
defects or other reproductive harm.
WARNING: Keep equipment stable on at ground.
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING: Replace warning labels that may be worn, damaged, or missing.
WARNING: Replace any non-working or damaged components, remove the unit from service until
repair is performed.
WARNING: To reduce the risk of burns, re, and electric shock or injury to persons, follow these
instructions:
• is appliance should never be le unattended when plugged in.
• Do not use any type of extension cord with this product.
• Unplug it from the outlet when not in use and before any servicing.
• Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops airow.
WARNING: Risk of personal injury-crushing hazard when equipment is in operation - Keep feet,
hands, and ngers away from moving parts.
CAUTION:
• Health related injuries may result from incorrect or excessive use of exercise equipment.
• Do not use typing or web surng features at excessive speeds. Always stabilize yourself by holding a stationary
handlewhen using typing or web surng features. (Varies by console option)
• Do not use the contact heart rate grips as a handlebar during a workout.
• Any changes or modications to this equipment could void the product warranty.
• To avoid injury stand on the side rails before starting the elliptical.
• To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.
• Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged,
or even partially immersed in water. Contact TRUE Customer Service.
• Your commercial elliptical is self-generated and does not require the use of an electrical outlet with the LEDconsole.
Optional TFT or touch screen consoles require 110V AC input and 9V DC 1.5Amp output for consoleoperation only.
• e batteries within self-generated equipment contain materials that are considered hazardous to the environment.
Federal law requires proper disposal of these batteries.
• Use a TRUE AC power cord or AC/DC adapter only
• Note the plug conguration for the power adapter may vary by country.
• Position this product so the power cord plug is accessible to the user.
• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a
handle. Do not run the power cord along the side or under the treadmill.
• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or
asimilarly qualied person to avoid a hazard.
• Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered.
Such substances create the danger of combustion and explosion.
• Always follow the console instructions for proper operation. Close supervision is necessary when used near
childrenunder the age of 15, or disabled persons.
• Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature
changes.
• Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any
obstructingmaterial.
• Never insert objects into any openings in this product. If an object should drop inside, turn o the power, unplug the
power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer Service.
• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids
arerecommended.
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CHAPTER 1: SAFETY INSTRUCTIONS
CAUTION:
• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure
nostones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels
awayfrom moving parts.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Use correct ergonomic positioning while operating the elliptical.
• Do not allow animals on or near the equipment while in operation.
• Use the side rails or upper exercise arms whenever additional stability is required. In case of emergency, the siderails
should be grabbed and the user should place his/her feet on the side platforms. e side rails should be usedto grasp
the heart rate sensors or to rest the hand on while operating the activity zone keys.
• Do not exceed maximum user weight of 400 lbs. (181 kg).
• Avoid exiting elliptical while the foot skate is still in motion
• Do not use if you have a cold or fever.
• When using this exercise machine, basic precautions should always be followed.
• Use this t elliptical only for its intended use as described in this manual.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out
ofreach of the elliptical while it is in motion.
• Allow only one person at a time on the elliptical while it’s operating.
• It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
• is appliance can be used by children aged from 8 years and above and persons with reduced physical,
sensory ormental capabilities or lack of experience and knowledge if they have been given supervision or
instructionconcerning use of the appliance in a safe way and understand the hazards involved.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
CAUTION:
• Avoid placing hands on the upper side rail covers while elliptical is in operation. (See Fig. 2)
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CHAPTER 1: SAFETY INSTRUCTIONS
SPACE REQUIREMENTS:
TRUE’s recommendation is to leave a 39” safety zone at rear of elliptical. e sides of the unit should be at least 20” away
from the wall or obstructions. (See Fig 1)
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CHAPTER 1: SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS:
is product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. is product is equipped with a cord having an equipment-grounding
conductor and a grounding plug. e plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.
DANGER:
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
• Check with a qualied electrician or serviceman if you are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product. If it will not t the outlet, have a proper outlet
installed by a qualied electrician.
• Do not remove the motor cover or you may risk injury due to electric shock.
• 120-Volt: is model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in gure A. Make sure the product is connected to an outlet having the same conguration as the
plug. No adaptor should be used with this product.
• 230-Volt: is model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped
with a specic electric cord and has a grounding plug that looks like the plug illustrated in gure B. Make sure
that the product is connected to an outlet having the same conguration as the plug in Figure B. No adapter
should be used with this product. If the product must be reconnected for use on a dierent type of electric
circuit, the reconnection should be made by qualied service personnel.
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CHAPTER 1: SAFETY INSTRUCTIONS
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CHAPTER 1: SAFETY INSTRUCTIONS
SAMPLE
WARNING DECALS:
WARNING: Replace warning labels that may be worn, damaged, or missing.
To replace any worn or missing decals contact TRUE FITNESS by visiting www.truetness.com or contact customer
service at 800-883-8783.
COMPLIANCES:
is equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit
www.truetness.com.
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CHAPTER 2: ASSEMBLY GUIDE
IMPORTANT SAFETY INSTRUCTIONS
• Read and understand all instructions and warnings prior to use.
• Obtain a medical exam before beginning any exercise program. If at any time during exercise you
feel faint, dizzy, or experience pain, stop and consult your physician.
• Obtain proper instruction prior to use.
• is unit is intended for commercial use only.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected,
replaced,or tightened prior to use.
• Do not wear loose or dangling clothing while using the unit.
• Care should be used when mounting or dismounting the unit.
• Read, understand, and test the emergency stop procedures before use.
• Disconnect all power before servicing the unit.
• Do not exceed maximum user weight of 400 lbs.
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling unit.
• All exercise equipment is potentially hazardous. If attention is not paid to the conditions
ofequipment usage, death, or serious injury could occur.
• Save these instructions.
Basic Guidelines for Setting Up the Equipment:
Aer removing the equipment from the packaging, place the equipment on a clean, level surface. Make sure the electrical
cord easily reaches a grounded three-pronged outlet.
Important Electrical Requirements – 120V:
Your TRUE equipment requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. is means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.
Important Electrical Requirements – 220V:
Your TRUE equipment requires a dedicated 230 volt, alternating current (AC), 15 amp grounded outlet circuit. is means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 230V AC 15 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.
DANGER: Do not use an extension cord or ungrounded outlet:
e ground helps prevent electrical damage to your equipment and enhances your safety by helping to prevent shock.
Check with a qualied electrician or serviceman if you are in doubt as to whether the equipment is properly grounded.
Do not modify the plug provided with the unit if it will not t the outlet. Have a proper outlet installed by a qualied
electrician.
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CHAPTER 2: ASSEMBLY GUIDE
PRE-ASSEMBLY CHECKLIST:
CAUTION:
• It is recommended that two people unpack and assemble elliptical.
• Remove bands from packaging and pull top from pallet.
• Remove all parts from packaging. Leave machine on pallet.
• For each step use hardware in the corresponding bag.
Parts Identication:
Use this page to identify the parts used in each step.
Exercise Arms
Step 6
Side Arms
Step 5
Console
Step 9
Rear Step
Step 3
Draw Bars
Step 4
Pedestal
Step 1
Floor Levelers
Step 11
Console Mast/
Cover
Step 9
Chin Bar
Step 10
Base
Step 1
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CHAPTER 2: ASSEMBLY GUIDE
PRE-ASSEMBLY CHECKLIST:
Measure Doorways:
Measure all doorways, hallways and stairwells to make sure that the 34” frame can t through them. If it will not
t, move all parts to the nal location and assemble machine in that location. If the machine needs to be placed
on its side, keep the le side Styrofoam attached to the Base to help avoid damaging the plastic covers.
Please Note When Moving e Elliptical:
Pre-Assembly Checklist:
Tools Required:
10 mm hex key (Included)
8 mm hex key (Included)
6 mm hex key (Included)
#2 Phillips screwdriver
17 mm socket
Elliptical base can be set
on its LEFT side, but
ONLY with the attached
styrofoam underneath it.
Hardware:
Hardware is packaged in
numbered plastic bags that
correspond to the step with
which they are used. Not all
steps require hardware.
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 1 Assemble Pedestal to Base:
a) Remove 3 screws in order to remove
inner shroud from both inner sides.
b) Remove the twist tie from the Rubber
seal and slide it up over the weld beads
to its correct location. Make sure “Up”
tab is facing up on the rear of the
machine.
Remove inner
shrouds by removing
3 screws per side.
“is side up” tab
NOTE: e rubber seal is for
perspiration deection and should sit
below the plastic covers.
c) Use 2 people to slide the Pedestal
straight down onto the Base and be
careful to not pinch the wires on the
right side of the base.
Rubber Seal
Pedestal
Front and Back
Bolts
Inside Bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 1 Assemble Pedestal to Base:
d) To secure the Pedestal to the Base,
use 2 M10x70mm bolts on the inside
and 4 M10x20mm bolts on the front
and back. Do this for both sides.
*Do NOT pinch wires!
Hardware Required (Bag 2) :
4 M10 x 20mm Bolts
2 M10 x 70mm Bolts
M10 x 20mm
Bolts
M10 x 70mm
Bolts
e) Connect Wires coming out of the
bottom right side of pedestal to the
corresponding wires coming out of the
frame.
Step 2 Attach Inner Shrouds:
a) Make sure wires are tucked away
before attaching inner shrouds.
b) Use two M4x16mm screws and four
M5x12 screws per side to attach inner
shrouds.
Make sure to pull
black cover over
Coax connection.
Connect all wires
and push them
back into the
opening and out
of the way.
M4 x 16mm Bolts
Hardware Required (Bag 2):
8 M5 x 12mm Bolts
4 M5 x 16mm Bolts
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M5 x 12mm Bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 3 Attach Rear Step:
a) Insert the step weldment into the rear
openings making sure the screw holes
face up.
b) Using the 2 M10x50 bolts and 2 M10
nuts, attach the weldment.
c) Attach the plastic step using the 4
M5x12 stainless bolts.
Hardware Required (Bag 3):
2 M10 Nuts
M10 x 50 Bolts
Step 4 Attach Draw Bars:
a) Slide correct drawbar onto
corresponding sha.
b) Install, but do not tighten a M10
bolt, lock washer, and at washers with
17mm socket and wrench.
c) Repeat these steps for both sides.
Hardware Required (Bag 4):
2 M10 Bolts
d) Secure bottom of drawbars using 4
M8x 12 bolts and 4 M8 curved washers.
4 M5 x 12 Bolts
2 Lock Washer
*Drawbars are labeled “L” for le and “R” for right.
2 Flat Washer
M10 x 50 Bolts
M10 Nuts
M5 x 12 Bolts
e) Once all bolts are started, tighten
bottom bolts with 6mm allen wrench
and top bolts with 17mm socket and
wrench.
Hardware Required (Bag 4):
8 M8 x 12 Bolts 8 Curved Washers
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 4 Attach Draw Bars:
f) Attach middle covers with 2
M5x12 and 3 M3x12 screws.
g) Repeat this step for both sides
Hardware Required (Bag 4):
6 M3 x 12 Bolts
4 M5 x 12 Bolts
Step 5 Attach Side Arms:
a) Connect Cardio Arm Heart Rate
Cable.
*Shrouds are labeled “L” for le and “R” for right on inside of part.
M3 x 12 bolts
M5 x 12 bolts
b) CAREFULLY slide Side Arm
into Pedestal and tuck the Heart
Rate Cable into the metal tube.
Make sure to not pinch the Heart
Rate Cable wires.
c) Use 2 M8x12mm bolts on each
side to tighten the Side Arms into
the underside of the Pedestal.
Hardware Required (Bag 5):
4 M8 x 12 Bolts
M8 x 12 bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 6 Attach Upper Body Cardio Arms:
a) Install each upper arm with 4
M8 x 1.25 x 16mm bolts using a
6mm hex key.
Hardware Required (Bag 6):
6 M3 x 12 Bolts
b) Attach the Cardio Arm Covers
using 4 M5x8mm screws per side.
Hardware Required (Bag 6):
*upper arms are labeled “L” for Le and “R” for Right.
4 M8 x 20 mm bolts
8 M5 x 8 Bolts
Step 7 Attach Pedal Tubes:
a) Use 2 M10x80mm bolts and 2
M10 Nuts to attach Pedal Tubes.
Make sure that Pedal Tubes are
centered on the rollers on the
Cranksha before tightening the
bolts.
Hardware Required (Bag 7):
2 M10 x 80 mm bolts
4 M5 x 8 mm
bolts
2 M10 Nuts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 7 Attach Pedal Tubes:
b) Attach the Front Pedal Tube
Covers using 8 M5x12mm screws.
Hardware Required (Bag 7):
8 M5 x 12 mm bolts
Step 8 Attach Console Mast:
a) Slide Console cables through
Console Mast (and attach Mast
using 4 M8x 20mm bolts).
Hardware Required (Bag 8):
4 M8 x 20mm bolts
STEP 9: Attach Rear Console Cover:
d) Attach the Rear Console Cover
using 2 M5x12mm screws.
Hardware Required (Bag 9):
Route cable through
console mast
4 M8 x 20 mm
bolts
2 M5 x 12 Bolts
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2 M5 x 12 bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 10 Attach Chin Bar:
a) Attach Chin Bar using 4 M8x12
bolts.
b) Attach Chin bar covers by
aligning grooves and sliding
forward.
Hardware Required (Bag 10):
4 M8 x 12 mm bolts
Step 11 Floor Levelers:
M8 x 12 bolts
Chin Bar
Cover
If necessary, adjust four levelers
on bottom of machine to
accommodate uneven ooring.
Step 12: Remove Protective Film from Decals:
Once Elliptical is moved into
its nal location, remove the
protective lm from the decals
and from the “True” on the lower
shroud.
Levelers
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Optional Power Supply Installation:
*e following steps are only required if this unit will be paired with a touchscreen or 15” TFT console.
a) Remove both right rear plastic
covers.
Note: e power supply is shipped
in the same package as the console.
b) Snip the zip tie and expose the
cable bundle.
c) Switch the power cable
connection from the self-generated
connection to the power supply
connection as shown.
Buttons need to be
pried up to expose
bolts.
Rear covers
removal
(6 screws total)
d) Install Power supply
connections: Connect 110V
input plug and output DC barrel
connector.
e) Zip tie Power Supply onto back
frame and reinstall back covers
making sure that cable will not be
pinched.
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Reconnect
here
Disconnect
here
Zip Ties
Barrel Connection
110V Input
Connection
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
WIRING DIAGRAMS:
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Page 24
CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
WIRING DIAGRAMS:
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Page 25
CHAPTER 3: PRODUCT OVERVIEW
XC900 OVERVIEW:
Console Assembly
Upper Exercise Arms
Contact Heart Rate Pads
Coaxial Port
Ethernet Port
Power Cord
Side Steps
Battery Charge
Port
Foot Pads
Leveling Feet
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Page 26
CHAPTER 3: PRODUCT OVERVIEW
XC900 OVERVIEW:
Console Assembly:
e console allows the user to set up a workout program and control the elliptical during a workout (For console
overview and operation instructions refer to the owner’s manual for the selected console option).
Upper Exercise Arms:
Moving handles on the elliptical that provide resistance to the upper body during a workout.
Contact Heart Rate Pads:
Allows the user to check their heart rate without wearing a wireless chest strap.
Side Steps:
e stationary steps on either side of the elliptical, which allow the user to safely straddle the footpads during
startup, to isolate upper body, or in the event of an emergency.
Foot Pads:
Moving pedals on the elliptical that provide resistance to the lower body during a workout.
Leveling Feet:
An adjustable system used to aid in the leveling the elliptical.
Coaxial Port:
Delivers television signal to the unit.
Ethernet Port:
Used to provide a network connection for compatible console options.
Power Cord:
Delivers power from the wall outlet to the elliptical.
Battery Charge Port:
A port used to charge the unit’s internal battery. To expose the port,
remove the right rear shroud covers as shown in the gure to the right.
Battery Charge
Port
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Page 27
CHAPTER 4: CARE & MAINTENANCE
CARE & MAINTENANCE:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the elliptical as
described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from
its power source before cleaning or performing any maintenance tasks.
Inspection:
TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect the
elliptical daily. Check for worn, frayed or missing safety lanyards. Replace missing or worn safety lanyards immediately.
Do not exercise on the elliptical without attaching the safety clip to your clothing. Look and listen for slipping belts, loose
fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment may be in need
of service. If any of these are noticed, obtain service. Do not attempt to use the elliptical until proper service has been
performed or damaged parts have been replaced.
Important:
If you determine that the elliptical needs service, make sure that the elliptical cannot be used inadvertently. Turn the unit
o, and then unplug the power cord from its power source. Remove the magnetic safety key and safety clip and store it in a
safe place. Make sure other users know that the elliptical needs service.
*To order parts or to contact a TRUE Authorized Service representative, please visit www.truetness.com.
CLEANING THE EQUIPMENT:
Aer Each Use:
• Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a so
cloth and wipe all exposed surfaces.
• Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a so cloth
and wipe the surface of the console. is helps remove ngerprints, dust, and dirt.
Week l y :
• Vacuum any dust or dirt that might have accumulated under or around the elliptical, any motor cover vents and under
the straddle covers. Clogged air vents can prevent adequate cooling to the drive motor, incline motor, and motor
control board causing a shortened life.
• Check for proper running belt alignment and tension. If running belt adjustment is required, see sections “RUNNING
BELT ALIGNMENT” and “TENSIONING THE RUNNING BELT” in the following pages.
CAUTION:
Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness
Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the elliptical to dry completely before
using. Frequently vacuum the oor underneath the unit to prevent the accumulation of dust and dirt, which can aect the
smooth operation of the unit. Use a so nylon scrub brush to clean the running belt. Do not clean directly underneath the
treadbelt. Most of the working mechanisms are protected inside the motor cover and base of the elliptical. However, for
ecient operation, the elliptical relies on low friction. To keep the friction low, the unit’s running belt, staging platforms,
and internal mechanisms must be as clean as possible.
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Page 28
CHAPTER 4: CARE & MAINTENANCE
OTHER SCHEDULED PREVENTIVE MAINTENANCE:
TRUE recommends that quarterly scheduled maintenance be performed by a qualied service technician. Please contact
your dealer or visit www.truetness.com to contact a local TRUE authorized service technician.
Scheduled Preventive Maintenance:
• Check error log in console.
• Remove shroud covers and vacuum any debris out of the speed sensor, control electronics and moving parts.
• Move unit and vacuum underneath.
• Check belt tension and tracking.
• Inspect all fasteners.
• Inspect all electrical connections.
• Inspect all components for abnormal or premature wear.
CAUTION:
Use only TRUE Fitness certied service providers.
LONG TERM STORAGE:
When the treadmill is not in use for any length of time, turn it o. Make sure that the power cord is unplugged from the
power source and is positioned so that it will not become damaged or interfere with people or other equipment.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the
chest strap from extremes in temperature. Do not store it in a place that may be exposed to temperatures below 32° F
(0° C). To clean the chest strap, use a sponge or so cloth dampened in mild soap and water. Dry the surface thoroughly
with a clean towel.
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Page 29
CHAPTER 5: CUSTOMER SERVICE
CONTACTING SERVICE:
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the
request. Aer information has been gathered you may choose to contact your selling dealer or local service company to
set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truetness.com and
use our dealer locator to obtain the contact information for the closest dealer).
You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
service@truetness.com Monday – Friday during normal business hours.
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: service@truetness.com
CONTACTING SALES:
Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the
appropriate sales representative to answer your questions.
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.426.6570
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: sales@truetness.com
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Page 30
CHAPTER 5: CUSTOMER SERVICE
REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE
Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once
we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the
shipment is multiple boxes.
Slight Damage:
e box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something
is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure
the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness
customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during
normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.
Please notify the carrier immediately. We will not be able to le a claim if the carrier is not notied in a timely manner.
Once you have called the carrier you will need to gather the serial number, model number, description and photos of
damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling
800.426.6570 Monday-Friday during normal business hours.
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Page 31
CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
is troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.TRUEtness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800883-8783 for assistance with troubleshooting and diagnostics.
Malfunction Possible Cause Corrective Action
Unit turned o Verify the On/O switch is at the ON position
Damaged power cord Replace power cord
Power cord not fully seated in socket Inspect power connection at the unit and outlet
No Power
No power at outlet Using a voltmeter verify power at outlet
e location of the circuit breaker is next to the
Tripped circuit breaker
On/O switch. Verify the circuit breaker is not
open. If the breaker is open reset.
Unit resets or pauses
randomly
Walking belt is o
center
Walking belt hesistates
or slips when stepping
Rubbing sound from
treadmill when in
operation
Damaged power cord Replace power cord
Power cord not fully seated in socket Inspect power connection at the unit and outlet
Safety e-stop key not fully engaged Re-engage the safety/e-stop key to the console
Insucient power
Error code is displayed on console
Pinched or loose main communication cable
No User Present displayed on screen
Uneven oor
Adjust belt tracking See Chapter 5: Centering the Running Belt
Adjust belt tension See Chapter 5: Tensioning the Running Belt
Lubricate running belt See Chapter 5: Treadmill Lubrication
Walking belt is rubbing a straddle cover
Foreign object may be stuck under walking
belt
Foreign object may be stuck in motor
compartment
Roller bearings may be damaged
Drive motor may be damaged
Verify output voltage from 20A outlet with a
voltmeter
Contact TRUE Fitness Customer
User weight must be over 90lbs. Verify No
User Present settings in console.
Adjust treadmill with rear leveling feet. See
Chapter 5: Running Belt Alignment
Adjust belt tracking. See Chapter 5: Centering
the Running Belt
Inspect under the unit. Remove and object that
may be under the unit.
Contact TRUE Fitness Customer Service
Department
Drive belt may be misaligned
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Page 32
CHAPTER 6: ADDITIONAL INFORMATION
Malfunction Possible Cause Corrective Action
Heart rate is displaying
erratically or not
displaying
Transmitter belt contacts are not making
good contact with the skin
Contacts on the transmitter belt are not
moist
Transmitter belt is not within 3 feet (1 meter)
of the heart rate receiver
e battery inside the transmitter belt is
depleted
Another user wearing a compatible
transmitter strap is within 3 foot (1 meter) of
the unit
Environmental interference from high
voltage power lines
Environmental interference from
computers
Environmental interference from motor
driven appliances
Environmental interference from cell or
cordless phone
Environmental interference from Wi-Fi
router
Re-adjust the transmitter belt so that it is in full
contact with the skin
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you
are within 3 feet (1 meter) of the console
Replace the transmitter belt with a
compatible transmitter belt
Move the units so that there is more space
in-between units
Move the unit to another position
within the room or move the cause of
the interference until heart rate reading
are stable. If the probable source of
interference is plugged into the same outlet
move the suspect source to another outlet.
Fault Code Category Description Cause Corrective Action
Power cycle
Corrupt soware
Re-congure console
Re-install soware/
Contact dealer or TRUE
Power cycle
Re-congure console
Re-install soware/
Fault CN00: Corrupted
Console Conguration
Fault CN01: Internal
Fault
Console
Console
Corrupted brainboard
conguration - fails integrity
check
Math error - soware
Firmware and
soware versions are
not compatible
Console Congure
Incorrectly
Corrupt Soware
Contact dealer or TRUE
Power cycle
Re-congure console
Fault CN02:
Invalid Console
Conguration
Console
e product conguration
data has failed validation
checks
(incline ranges make no
sense, etc.)
Console Congure
Incorrectly
Incline Motor out of
range
Loose Cable
Contact Dealer or TRUE
rmware
service
rmware
service
service
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Page 33
CHAPTER 6: ADDITIONAL INFORMATION
Fault CN03:
Stuck Key
Fault CN04:
Lower Board
Comm Fault
(Treadmill
Only)
Fault CN05:
No Lower
Control
Fault CN06:
Cong
Mismatch
Fault CN07:
Calibration
Timeout
Fault CN08:
Calibration
Failed -
Lower Limit
Not Reached
Console
Console
Console
Console
Console
Console
Membrane Key stuck
down/closed
Brainboard fails
to receive timely
communication
responses from lower
board - Fault aer 3
retries
No lower board
connected to console
- detection wires not
connected.
Console is congured
for a product dierent
than that to which it is
connected.
Incline Calibration was
not able to complete
within allowed time.
During incline
calibration, the incline
stalled before reaching
what should be the
lower limit.
Membrane key is
damaged
Loose Cable
Smart Card
Console
Loose Cable
Console Congure
Incorrectly
Console Congure
incorrectly
Loose Cable Check cable connections
Low AC Line Voltage
Console displays Fault
Calibration not saved.
Incline disabled.
Incline Potentiometer
value out of range
Contact dealer or TRUE service
Power cycle
Check cable connections
Contact dealer or TRUE serviceMCB
Power cycle
Check Cable Connection
Re-congure console
Power cycle
Re-congure console
Retry calibration
Verify AC Voltage at Outlet
Power cycle
Check cable connections
Run incline calibration
Contact dealer or TRUE service
Fault CN09:
Insert Safety
Key
Fault CN10:
E-Stop Fault
Fault CN24:
BB Comm
Fault
Fault CN25:
Firmware
Mismatch
Console
Console
Console
Console
Safety Key not engaged Re-insert safety key
Emergency Circuit
opened
A test of the emergency
circuit has failed
SBC cannot
communicate with
Brainboard
Firmware on brainboard
not compatible with
SBC soware
Loose Cable Check cable connections
Switch Damaged Contact dealer or TRUE service
Console Catch Power cycle
Safety Key not engaged Reinsert safety key
Loose Cable Check cable connections
Switch Damaged Contact dealer or TRUE service
Power cycle
Console
Contact dealer or TRUE service
Power cycle
Corrupt soware
Recongure Console
Firmware and soware
versions are not
compatible
Re-install soware/rmware
Contact dealer or TRUE service
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Page 34
CHAPTER 6: ADDITIONAL INFORMATION
High Belt Deck Friction Lubricate treadbelt
Fault SP01:
Belt Under
Speed
Fault SP02:
Belt Over
Speed
Fault SP03:
Belt Over
Accel
Fault SP04:
No Speed
Signal
Speed
Speed
Speed
Speed
Tread motor rpm is
below target rpm
Tread motor rpm is
higher than target rpm
Tread belt speed
increasing too quickly
Speed sensor is not
providing speed data
High Belt Tension Contact dealer or TRUE service
Low Line Voltage
Dirty or misaligned speed
sensor
High Belt Deck Friction
Line Voltage Check AC line voltage
Dirty or misaligned speed
sensor
User is holding belt back Do not try to stop belt
High Belt Deck Friction Lubricate treadbelt
Dirty or misaligned speed
sensor
Dirty or misaligned speed
sensor
High Belt Deck Friction
Check drive belt and walking belt
tension
Contact dealer or TRUE service
Lubricate treadbelt
Contact dealer or TRUE service
Contact dealer or TRUE service
Contact dealer or TRUE service
Contact dealer or TRUE service
Lubricate treadbelt
Contact dealer or TRUE service
Fault IN01:
Incline Stall
Fault IN02:
Incline Out
of Range
Fault IN03:
Incline Run
Fault
Incline
Incline
Incline
Incline not moving
when commanded
Incline value is out of
the calibrated range -
does not occur during
calibration
Incline moving when
not commanded
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Low Line Voltage Check AC line voltage
Console displays Fault
Calibration not saved. Incline
disabled.
Incline Potentiometer value
out of range
Acme Nut Jammed
Motor Bearings
Console displays Fault
Calibration not saved. Incline
disabled.
Incline Potentiometer value
out of range
Console displays Fault
Calibration not saved. Incline
disabled.
Incline Potentiometer value
out of range
Contact dealer or TRUE service
Contact dealer or TRUE service
Contact dealer or TRUE service
Power cycle
Check cable connections
Run incline calibration
Power cycle
Check cable connections
Run incline calibration
Power cycle
Check cable connections
Run incline calibration
Page 35
CHAPTER 6: ADDITIONAL INFORMATION
Fault IN04:
Incline Max/Min
Fault A101:
Motor Controller
Fault
Fault A102:
Motor
Controller
Fault
Fault A103:
Motor
Controller
Fault
Fault A104:
Motor
Controller
Fault
Fault A105:
Motor
Controller
Fault
Fault A106:
Motor
Controller
Fault
Fault A107:
Motor
Controller
Fault
Incline value is out of
Incline
AC MCB 2.5 VDC Ref Status Motor Control Board
AC MCB 1.65 VDC Ref Status Motor Control Board
AC MCB
AC MCB
AC MCB Phase C Circuit Open
AC MCB Phase B Circuit Open
AC MCB Phase A Circuit Open
expected operating
range - may indicate
that it is disconnected.
Phase B Current
Sensor
Phase A Current
Sensor
Console displays Fault
Calibration not saved.
Incline disabled.
Incline Potentiometer
value out of range
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Power cycle
Check cable connections
Run incline calibration
Contact dealer or TRUE service
Power cycle
Contact dealer or TRUE service
Power cycle
Contact dealer or TRUE service
Fault A108:
Motor
Controller
Fault
Fault A109:
Motor
Controller
Fault
Fault A110:
Motor
Controller
Fault
AC MCB
AC MCB
AC MCB
DCLink Bus
Overvoltage (MAX_
VDC1)
Critical DCLink Bus
Overvoltage (MAX_
VDC2)
DCLink Bus Under
Volt a ge
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Loose Cable
Connection
Motor Control Board Contact dealer or TRUE service
Loose Cable
Connection
Motor Control Board Contact dealer or TRUE service
Line Voltage Check AC line voltage
Motor Control Board Contact dealer or TRUE service
Check cable connections
Check cable connections
Power cycle
Power cycle
Page 36
CHAPTER 6: ADDITIONAL INFORMATION
Fault A111: Motor
Controller Fault
Fault A112: Motor
Controller Fault
Fault A113: Speed
Sensor Fault
Fault A114: Motor
Over Temp
AC MCB
AC MCB
AC MCB
AC MCB
Illegal Speed
Command
Phase over
current(RMS)
Faulty Speed
Sensor
Heat Sink Over
Temperature
Dirty or misaligned
speed sensor
High Belt Deck Friction
Low Line Voltage Check AC line voltage
Loose Cable Connection
Motor Control Board Contact dealer or TRUE service
Dirty or misaligned
speed sensor
High Belt Deck Friction
Low Line Voltage Check AC line voltage
High Belt Deck Friction
Low Line Voltage Check AC line voltage
Contact dealer or TRUE service
Lubricate treadbelt
Contact dealer or TRUE service
Power cycle
Check cable connections
Contact dealer or TRUE service
Lubricat treadbelt
Contact dealer or TRUE service
Lubricat treadbelt
Contact dealer or TRUE service
Fault A115: Motor
Over Temp
Fault A116: Motor
Controller Fault
Fault A117: Motor
Controller Fault
Fault A118: Motor
Controller Fault
Fault A119: Motor
Controller Fault
AC MCB
AC MCB
AC MCB
AC MCB
AC MCB
Over
Temperature on
Motor Drive
Brake Gate
Driver Fault
Phase A Low
Gate Driver Fault
Phase B Low
Gate Driver Fault
Phase C Low
Gate Driver Fault
Lubricat treadbelt
High Belt Deck Friction
Contact dealer or TRUE service
Low Line Voltage Check AC line voltage
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Fault A120: Motor
Controller Fault
AC MCB
Loose Cable Connection Check cable connections
Output Peak
Over Current
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Drive Motor
Contact dealer or TRUE service
MCB
Page 37
CHAPTER 6: ADDITIONAL INFORMATION
Fault A121: Motor
Controller Fault
Fault A122: Motor
Controller Fault
Fault A123: Motor
Controller Fault
Fault A124: Motor
Controller Fault
Fault A125: Motor
Controller Fault
AC MCB
AC MCB
AC MCB
AC MCB
AC MCB
Phase A High
Gate Driver Fault
Phase B High
Gate Driver Fault
Phase C High
Gate Driver Fault
DC Link Bus
Overvoltage
Phase C Current
Sensor
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Fault A126: Motor
Controller Fault
Fault A127: Motor
Controller Fault
Fault A128: Motor
Controller Fault
Fault SC00: Lower
Board Communication
Fault
AC MCB PFC Driver Fault
AC MCB
AC MCB
Smart
Card
Elevation Peak
Over Current
PFC Over
Temperature
Controller
Communication
Error
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Console displays Fault
Calibration not saved.
Incline disabled.
Incline Potentiometer value
out of range
Acme Nut Jammed
Motor Bearings
High Belt Deck Friction
Low Line Voltage Check AC line voltage
Loose Cable Connection Check cable connections
Smart Card
Motor Control Board
Set incline motor 0% grade
Contact dealer or TRUE service
Contact dealer or TRUE service
Contact dealer or TRUE service
Power cycle
Check cable connections
Run incline calibration
value
Lubricate treadbelt
Fault SC01: Lower
Board Communication
Fault
Loose Cable Connection Check cable connections
Smart Card
Contact dealer or TRUE service
Console
Smart
Card
Console
Communication
Timeout Error
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Page 38
CHAPTER 6: ADDITIONAL INFORMATION
Fault SC02: Incline Stall
Fault SC03: Incline Run
Fault
Fault SC04: Motor
Under Speed
Smart
Card
Smart
Card
Smart
Card
Incline Stall
Incline Runaway
Underspeed
Console displays Fault
Calibration not saved.
Incline disabled.
Incline Potentiometer value
out of range
Acme Nut Jammed
Motor Bearings
Console displays Fault
Calibration not saved.
Incline disabled.
Incline Potentiometer value
out of range
Acme Nut Jammed
Motor Bearings
High Belt Deck Friction
High belt tension
Power cycle
Check cable connections
Run incline calibration
Contact dealer or TRUE service
Power cycle
Check cable connections
Run incline calibration
Contact dealer or TRUE
service
Lubricate treadbelt
Contact dealer or TRUE
service
Check drive belt and walking
belt tension
Fault SC05: Motor Over
Speed
Fault SC06: Motor
Acceleration Fault
Fault SC07: Speed
Sensor Fault
Smart
Card
Smart
Card
Smart
Card
Overspeed
Excessive
Acceleration
No Speed Card
Low Line Voltage
Dirty or misaligned speed
sensor
Check AC line voltage
Contact dealer or TRUE
service
Lubricate treadbelt
High Belt Deck Friction
Contact dealer or TRUE
service
Line Voltage Check AC line voltage
Dirty or misaligned speed
sensor
Contact dealer or TRUE
service
User is holding belt back Do not try to stop belt
High Belt Deck Friction Lubricate treadbelt
Dirty or misaligned speed
sensor
Dirty or misaligned speed
sensor
Contact dealer or TRUE
service
Contact dealer or TRUE
service
Lubricate treadbelt
High Belt Deck Friction
Contact dealer or TRUE
service
Low Line Voltage Check AC line voltage
Truetness.com / 800.426.6570 / 636.272.7100 38 of 41
Page 39
CHAPTER 7: WARRANTY INFORMATION
Save Time and Register Online!
Activate Multiple Warranties at truetness.com
COMMERCIAL LIMITED WARRANTY
XC900
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
Frame* Lifetime
Parts
Transcend Touchscreen
Escalate15 Console
Electrical
Wear Items
Cosmetics
Labor
Parts
Cosmetics
Device Connectivity
Headphone Jack &
USB Port
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use which
includes facilities where usage is in excess of 8 hours per day.
This includes all dues-paying facilities (regardless of usage)
as well as many non-dues-paying facilities. If this product
will not be used in this particular setting, please contact
TRUE as this warranty is void.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for two years from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.
Parts: The elliptical electrical parts and wear items are
warranted for defects in material and workmanship for
Three years with two years labor warranty. The Transcend
touchscreen and Escalate15 console are warranted for defects
in material and workmanship for three years with three
years labor warranty. This limited warranty does not cover
3 Year
3 Year
3 Year
3 Year
6 Months
3 Years
6 months
90 Days Parts,
No Labor
damage or equipment failure resulting from or caused by
improper assembly/installation, failure to follow instructions
and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance. *TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors. * This limited
warranty shall not apply to software version upgrades.
Cosmetics: The elliptical cosmetic parts are warranted for
defects in material and workmanship for six months with
labor warranty to match the parts warranty period. This
limited warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthorized modication, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to but may not be limited to plastic covers,
shrouds, caps, badges, overlays, paint, coatings, soft step
inserts and grips.
Device Connectivity: iPod Connectivity elements; headphone
jack, connector and USB Port are warranted for defects in
material and workmanship for 90 days with no labor warranty.
Labor: Labor is covered for a period of three years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
Truetness.com / 800.426.6570 / 636.272.7100 39 of 41
Page 40
CHAPTER 7: WARRANTY INFORMATION
Save Time and Register Online!
Activate Multiple Warranties at truetness.com
COMMERCIAL LIMITED WARRANTY
XC900
1. THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MANY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE.
2. This Limited Warranty can be processed only if the
Warranty Registration Form is completed on-line; or if the
attached form is lled in, signed by the original purchaser and
mailed to TRUE within 30 days of purchaser’s receipt of this
Product. The serial number must be intact on the Product for
this Limited Warranty to be valid.
3. This Limited Warranty applies to the product only
while the Product remains in the possession of the original
purchaser and is not transferable.
4. This Limited Warranty becomes VALID ONLY if the
Product is initially assembled/installed by a TRUE authorized
dealer/ technician (if anyone other than a TRUE authorized
dealer/ technician initially assembles and installs the
Product, this Limited Warranty will be void unless the written
authorization of TRUE is rst obtained).
5. This Limited Warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/ installation, failure to follow instructions and
warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable and
necessary maintenance (as referenced in the owner’s manual.)
6. This Limited Warranty applies only to the cost of repair
or replacement of parts and does not include labor (beyond
the above warranty period), transportation, service, return
and freight charges associated therewith except as expressly
specied herein.
7. This Limited Warranty shall not apply to: Service
calls to correct installation of the equipment or instruction
to owners on how to use the equipment; or any labor costs
incurred beyond the applicable labor warranty period.
8. This Limited Warranty, which is given expressly and
in lieu of all other express warranties, constitutes the only
warranty made by TRUE.
9. ANY IMPLIED WARRANTY, INCLUDING WITHOUT
LIMITATION THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN
DURATION AND REMEDY TO THE TIME PERIOD COVERED BY
THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
10. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE
AND EXCLUSIVE REMEDIES AND TRUE’S ENTIRE LIABILITY
FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE’S
LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED
THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT,
NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may not
be transferred to, reassigned to, a third party without the express
written consent of TRUE. Even jobbing out warranty labor
requires TRUE’s written approval.
XC900 SERIAL NUMBERS:
The XC900 comes with two serial numbers; one on the base
and one on the display console (see diagram below). The serial
number on the base is on the crossbar under the running
surface. The console serial number is located on the bottom right
side of each console. Please write down your serial numbers
below and keep for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
Keep this page for your records
Truetness.com / 800.426.6570 / 636.272.7100
40 of 41
Page 41
CHAPTER 7: WARRANTY INFORMATION
COMMERCIAL LIMITED WARRANTY
XC900
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way,
please go on-line now to truetness.com and register your product. The information you provide will never
be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty card,
have the owner of the product complete the information below and return it to TRUE Fitness within 30 days
from the date of equipment installation.
Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.
To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness,
865 Ho Road, St. Louis, MO 63366 (or save postage and register online at www.truetness.com)
Commercial Warranty Registration
3. Please indicate your type of facility:
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
Model Type
Date of Purchase
Your Company Name
___ a. Apartment/Condo ___ b. Corporate Fitness Center
___ c. Municipality ___ d. Health Club/Gym/Spa
___ e. Hotel/Resort ___ f. Military Base
___ g. Student Rec Center ___ h. Other
4. What other types of equipment does your company currenly own?
___ a. Treadmill Brand ________________
___ b. Bike Brand ________________
___ c. Elliptical Brand ________________
___ d. Free Weights/Gym Brand ________________
5. How many people use your facility on a daily basis?
___ a. <25 ___ b. 25-75
___ c. 76-150 ___ d. 150+
6. Do you plan to purchase more tness equipment
in the next 6-12 months?
____ Yes ____ No
Contact First Name
Contact Last Name
Address
City State ZIP
Email Address Website
Phone Fax
1. Where did you rst learn about TRUE?
___ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________
2. Why did you purchase a TRUE product?
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Quality Construction
___ e. Performance ___ f. TRUE Reputation
___ g. Other_________________________
Truetness.com / 800.426.6570 / 636.272.7100 41 of 41
7. If you answered “yes” to question 6, what type do you
plan to purchase?
____ a. Treadmill ____ b. Elliptical
____ c. Stationary Bike ____ d. Free Weights
____ e. Gym ____ f. Other ______________
8. Would you recommend TRUE to other club owners?
____ Yes ____ No
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
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