All Products shown are prototype. Actual product delivered may vary.
Product specifications, features & software are subject to change without notice.
For the most up to date owner’s manual please visit www.truefitness.com.
For documents in additional languages please visit www.truefitness.com/document-library/29/international-manuals
IMPORTANTE:
Todos los productosmostradossonprototipos.La realidad el productosuministrado puede diferir.
Especificaciones de productos,característicasy softwareestán sujetas a cambiossin previo aviso.
Para lamás actualizada deeste manual delpropietario, por favor visite www.truefitness.com
Para los documentos en otros idiomas, por favor visite www.truefitness.com/document-library/29/international-manuals
IMPORTANT:
Tous les produits présentés sont prototype. Le produit réel livré peut varier.
Spécifications du produit, caractéristiques et logiciels sont sujettes à modification sans préavis.
Pour la plus à jour le manuel du propriétaire s'il vous plaît visitez www.truefitness.com.
Pour
Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann variieren.
Produkt-Spezifikationen, Funktionen und Software können sich ohne vorherige Ankündigung ändern.
In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truefitness.com.
Für Dokumente in weiteren Sprachen finden Sie unter www.truefitness.com/document-library/29/international-manuals
BELANGRIJK:
Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen.
Product specificaties, eigenschappen & software zijn onderhevig aan verandering zonder kennisgeving.
Voor de meest actuele handleiding van de eigenaar kunt u terecht www.truefitness.com.
Voor documenten in andere talen kunt u terecht op www.truefitness.com/document-library/29/international-manuals
ВАЖНО:
Все товарыуказаныпрототипа.Фактическийпродукт, поставляемыймогут отличаться.
Технические характеристики, особенности ипрограммного обеспечения могут бытьизменены без предварительного
уведомления.
Для получения самой последнейна сегодняшний деньруководство по эксплуатациипожалуйста, посетите
www.truefitness.com
.Для документовна другие языки, пожалуйста, посетите www.truefitness.com/document-library/29/international-manuals
ruefitness.com / 800.426.6570 / 636.272.7100
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Page 3
XC400 ELLIPTICAL OWNERS MANUAL
Frank Trulaske began TRUE Fitness over thirty-five year ago with the simple philosophy of delivering
superior fitness products, service and support. Today, TRUE is the global leader in premium fitness
equipment for the commercial and residential markets. Our goal is to be the leader in technology, innovation,
performance, safety and style. TRUE has received many awards for its product over the years and remains the
benchmark for the industry. Fitness facilities and consumers invest in TRUE products for their durable
commercial platforms used in all its products, both commercial and residential alike.
The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full
line of extraordinary cardio and strength equipment. As a result, people all over the world are benefiting from
the TRUE experience. Innovation across the full product line has made TRUE successful and is a trademark of
the TRUE heritage. TRUE’s patented Heart Rate Control technology is just one of the remarkable ways we
deliver simple and superior performance every user can enjoy, and most importantly, use to achieve personal
health and fitness goals.
At the heart of our success is the relentless and systematic life testing of both our products and their
components. We have dedicated employees who understand our philosophy is to deliver the best products in
the world.
Our goal is to deliver the world’s best premium equipment for our customers’ health and fitness solutions.
Truefitness.com / 800.426.6570 / 636.272.7100
Page 4
XC400 ELLIPTICAL OWNERS MANUAL
Chapter 1: Safety Instructions
TABLE OF CONTENTS
Safety Instructions 1
Space Requirements 3
Grounding Instructions 4
Power Requirements 5
Warning Decals 6
Compliances 6
Care & Maintenance
Cleaning the Equipment
Other Scheduled Preventive Maintenance
Long Term Storage
:
25 Elliptical Overview
27
27
28
28
Chapter 5: Customer Service
Contacting Service
Contacting Sales
Reporting Freight Claims or Parts Damage
Chapter 6: Additional Information
Troubleshooting Guide
Chapter 7: Warranty Information
Warranty Information
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29
30
31
34
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CHAPTER 1: SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
T
his elliptical is intended for a commercial or institutional setting. This owner’s manual should be accessible to all personal
trainers, staff members, and members.
WARNING: All EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE ELLIPTICAL.
WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising may result in
serious injury or death. If you feel faint, stop exercising immediately.
WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a warning is
presented electronically.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program,
particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high
cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness
professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness, pain or
shortness of breath, he or she must stop immediately.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning or attempting any
maintenance activity. Do not handle the plug with wet hands.
WARNING: To reduce the risk of burns, fire, electric shock or injury, it is imperative to connect each product to a
properly grounded 110V electrical outlet. A risk of electrical shock may result from improper connection of the
equipment’s grounding conductor. Check with a qualified electrician if you are unsure about proper grounding
techniques. Do not modify the plug provided with this product. If it will not fit an electrical outlet, have a proper outlet
installed by a qualified electrician. Your TRUE Fitness product must be properly grounded to reduce risk of shock if the
elliptical malfunctions. Your elliptical may be equipped with an electrical cord, which includes an equipment grounding
conductor and a grounding plug. The plug must be inserted into an outlet that has been properly installed and grounded
in accordance with all local codes and ordinances. A temporary adapter cannot be used to connect this plug to a two-pole
receptacle in North America. If a properly grounded 15 amp outlet is not available, a qualified electrician must install
one.
WARNING: Do not move the equipment by lifting the console. Do not use the console as a handlebar during a workout.
WARNING: This product contains chemicals known to the state of California to cause cancer and birth defects or other
reproductive harm.
WARNING: Keep equipment stable on flat ground.
WARNING: Replace warning labels that may be worn, damaged or missing
WARNING: Replace any non-working or damaged components; remove the unit from service until repair is performed.
WARNING: To reduce the risk of burns, fire and electric shock or injury to persons, follow these instructions:
•This appliance should never be left unattended when plugged in.
•Do not use any type of extension cord with this product.
•Unplug it from the outlet when not in use and before any servicing.
•Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops
airflow.
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING: Risk of personal injury-crushing hazard when elliptical is in operation - Keep feet, hands, and fingers
away from moving parts.
CAUTION:
•Health related injuries may result from incorrect or excessive use of exercise equipment.
•Do not use typing or web surfing features at excessive speeds. Always stabilize yourself by holding a stationary handl
w
hen using typing or web surfing features. (Varies by console option)
•Do not use the contact heart rate grips as a handlebar during a workout.
•Any changes or modifications to this equipment could void the product warranty.
•To avoid injury stand on the side rails before starting the elliptical.
•To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.
•Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or
even partially immersed in water. Contact TRUE Customer Service.
•Your commercial elliptical is self-generated and does not require the use of an electrical outlet with the LED
console. Optional TFT or touch screen consoles require 110V AC input and 9V DC 1.5Amp output for consol
peration only.
o
•The batteries within self-generated equipment contain materials that are considered hazardous to the environment.
Federal law requires proper disposal of these batteries.
•Use a TRUE AC power cord or AC/DC adapter only
•Note the plug configuration for the power adapter may vary by country.
•Position this product so the power cord plug is accessible to the user.
•Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a
handle. Do not run the power cord along the side or under the treadmill.
•If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a
similarly qualified person to avoid a hazard.
•Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered.
Such substances create the danger of combustion and explosion.
•Always follow the console instructions for proper operation. Close supervision is necessary when used near children
under the age of 15, or disabled persons.
•Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature
changes
•Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any obstructing
material.
•Never insert objects into any openings in this product. If an object should drop inside, turn off the power, unplug the
power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer Service.
•Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids are
recommended.
•Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure no
stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels away
from moving parts.
•Do not reach into or underneath the unit, or tip it on its side during operation.
•Use correct ergonomic positioning while operating the elliptical.
•Do not allow animals on or near the equipment while in operation.
e
e
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CHAPTER 1: SAFETY INSTRUCTIONS
•Use the side rails or upper exercise arms whenever additional stability is required. In case of emergency, the side
rails should be grabbed and the user should place his/her feet on the side platforms. The side rails should be used
to grasp the heart rate sensors or to rest the hand on while operating the activity zone keys.
•Do not exceed maximum user weight of 400 lbs. (181kg).
•Avoid exiting elliptical while the foot skate is still in motion.
•Do not use if you have a cold or fever.
•When using this exercise machine, basic precautions should always be followed.
•Use this t elliptical only for its intended use as described in this manual.
•Do not use attachments not recommended by the manufacturer.
•Allow only trained personnel to service this equipment.
•Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of
reach of the elliptical while it is in motion.
•Allow only one person at a time on the elliptical while it’s operating.
•It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
•This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards involved.
•Children shall not play with the appliance.
•Cleaning and user maintenance shall not be made by children without supervision.
•Avoid placing hands on the upper side rail covers while elliptical is in operation. (See Fig 2)
SPACE REQUIREMENTS:
TRUE’s recommendation is to leave a 39” safety zone at rear of elliptical. The sides of the unit should be at least 20” away from the
wall or obstructions. (See Fig 1)
WARNING: The elliptical trainer is not equipped with a free wheel, therefore the moving parts are
unable to stop immediately.
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CHAPTER 1: SAFETY INSTRUCTIONS
ELLIPTICAL ENTRY AND EXIT SAFETY:
Elliptical Entry:
•Step up onto the rear step.
•Step up onto the side platforms.
•Grip the heartrate handlebars for stability while
stepping onto the lowest pedal.
•Place opposite foot onto the other pedal.
Elliptical Exit:
•Stop pedaling by slowing leg motion and applying
slight resistance to the upper exercise arms.
•While gripping the heartrate handlebars for
stability, step from the highest pedal onto the side
platform.
•Place the opposite foot on the other side platform.
•Step down to the rear step.
GROUNDING INSTRUCTIONS:
This product must be grounded, if it should malfunction or breakdown, grounding provides
current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and
a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with
all local codes and ordinances.
DANGER
•Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
•Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product. If it will not fit the outlet, have a proper outlet
installed by a qualified electrician.
•Do not remove the motor cover or you may risk injury due to electric shock.
•The 120-V model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in figure A. Make sure the product is connected to an outlet having the same configuration as the plug.
No adaptor should be used with this product.
•The 230-V model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped with a
specific electric cord and has a grounding plug that looks like the plug illustrated in figure B. Make sure that the
product is connected to an outlet having the same configuration as the plug in Figure B. No adapter should be
used with this product. If the product must be reconnected for use on a different type of electric circuit, the
reconnection should be made by qualified service personnel
:
a path of least resistance for electric
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CHAPTER 1: SAFETY INSTRUCTIONS
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING DECALS:
WARNING: Replace warning labels that may be worn, damaged or missing.
*To replace any worn or missing warning decals contact TRUE FITNESS by one of the following: www.truefitness.com or contact
customer service at 800-883-8783.
COMPLIANCES:
This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit
www.truefitness.com.
PROPER TRAINING POSITION:
•Users should keep both feet on the pedals (A)
during the workout.
•During a workout the user’s hand should grasp the
upper exercise arms (B).
•Users should remain standing throughout their
workout.
A
B
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Page 11
CHAPTER 2: ASSEMBLY INSTRUCTIONS
•Read and understand all instructions and warnings prior to use.
Keep the top side of the moving surface clean and dry.
Hardware:
IMPORTANT SAFETY INSTRUCTIONS
•Obtain a medical exam before beginning any exercise program. If at any time during exercise you
feel faint, dizzy, or experience pain, stop and consult your physician.
•Obtain proper instruction prior to use.
•Inspect the elliptical for incorrect, worn, or loose components and do not use until corrected,
replaced, or tightened prior to use.
•Do not wear loose or dangling clothing while using elliptical.
•Care should be used when mounting or dismounting elliptical.
•Disconnect all power (if applicable) before servicing elliptical.
•Do not exceed maximum user weight of 400 lbs.
•Keep children and animals away.
•Do not operate an electrically powered elliptical in damp or wet locations.
•All exercise equipment is potentially hazardous. If attention is not paid to the conditions of
equipment usage, death, or serious injury could occur.
•
*Should you need technical assistance in assembly of your TRUE Fitness product, contact TRUE Fitness Technical Support
Hardware is packaged in numbered
plastic bags that correspond to the
step with which they are used. Not
all steps require hardware.
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Page 12
CHAPTER 2: ASSEMBLY INSTRUCTIONS
Exercise Arms
Step 4
Side Arms
Step 3
Console
Step 6
Draw Bars
Step 2
Neck Shroud
Pedestal
Step 1
Front Guard &
Step 7
Leveling Feet
Step 8
Pedal Tubes
Step 5
ELLIPTICAL ASSEMBLY STEPS:
CAUTION:
•It is recommended that two people unpack and assemble elliptical.
•Remove bands from packaging and pull top from pallet.
•Remove all parts from packaging. Leave machine on pallet.
•For each step use hardware in the corresponding bag.
Sub-Assembly Identification:
Use the image below as a reference for where the provided sub-assemblies will be located in the complete elliptical
assembly:
Step 6
Boot Covers
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
Figure 2
Attach Handles
off the pallet
Remove handles from front of
into final placement
Figure 1
ELLIPTICAL ASSEMBLY STEPS (continued):
Pre-Assembly STEP 1: Install Transport Handle Bars:
a) Important: With machine still on pallet, attach handle bars to the front and rear of machine. Handle Bars will
provide assistance in moving machine. Figures 1 & 2
b) Carefully remove Elliptical from pallet.
c) Important:After final machine placement has been completed, remove transport handle bars from machine and
store handle bars with owner’s manual.
Base after machine is moved
to Base and use
both Front and
Rear Handles to
move Elliptical
Pre-Assembly STEP 2: Measure Doorways:
a) Measure all doorways, hallways and stairwells to make sure that the fully assembled elliptical (33 inches wide) can
fit through them.
b) If the fully assembled unit will not clear the doors and walls, move all parts to the final location and assemble
machine in that location. When moving the machine, keep the left side Styrofoam attached to the Base to help
avoid damaging the plastic covers. Set the base on the Styrofoam or the feet only. Figure 4
Please Note When Moving The Elliptical:
Elliptical base can be set
on its LEFT side, but
ONLY with the attached
Styrofoam underneath
Figure 4
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Page 14
CHAPTER 2: ASSEMBLY INSTRUCTIONS
ELLIPTICAL ASSEMBLY STEPS (continued):
STEP 1: Assemble Pedestal to Base:
a)
b) Use 2 people to slide the Pedestal
c)
M8x12mm
Bolts
M12x12mm
Bolt
Insert these bolts
other bolts
Remove Front Handles before
assembling Pedestal.
straight down onto the Base and be
careful to not pinch the wires on the
right side of the base.
Use 2 M12x12mm bolts and 8
M8x12mm bolts to attach Pedestal to
Base and then connect the cables
coming from the right pedestal to
the corresponding wires in the base.
Hardware Required (Bag 1):
8 M8x12m
m Bolts
first to help align
2 M12X12mm
Bolts
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
ELLIPTICAL ASSEMBLY STEPS (continued):
STEP 2: Attach Drawbars:
a)
2 M10 Bolts
2 Flat Washers
2 Lock Washer
b) Attach the bottom of each draw
c) Use the remaining hardware in
2 M5x10 Screws
3 M3x12 Screws
Slide the top of the draw bars onto
the exposed shaft and use the bolts,
lock washers and flat washers from
bag 2 to secure the push rod.
Hardware Required (Bag 2):
bar to rear crank with M8 x 12mm
bolts.
Hardware Required (Bag 2):
8 M8x
12mm Bolts
bag 2 to attach the drawbar covers.
Hardware Required (Bag 2):
6 M3x
12 Screws
8 M5x12mm Screws
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CHAPTER 2: ASSEMBLY INSTRUCTIONS
ELLIPTICAL ASSEMBLY STEPS (continued):
STEP 3: Attach Side Arms:
a
c
STEP 4: Upper Exercise Arms:
Connect Wires
and the Side Arms
4 Bolts per Arm
) Connect Side Arm Heart Rate
Cable
b) CAREFULLY Slide Side Arm into
Pedestal and tuck the Heart Rate
Cable into the tube. Make sure to not
pinch the Heart Rate Cable wires.
) Use 4 M8x12mm bolts to tighten
the Side Arms into the underside of
the Pedestal.
Hardware Required (Bag 3):
between the Pedestal
4 M8x12bolts
a) Install each upper arm with 4
M8x1.25x16mm bolts using a 6 mm
hex key.
Note: Upper Arms are labeled "L"
for Left and "R" for Right.
Hardware Required (Bag 4):
8 Tapered M8x16mm Bolts
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Page 17
CHAPTER 2: ASSEMBLY INSTRUCTIONS
ELLIPTICAL ASSEMBLY STEPS (continued):
STEP 4: Upper Exercise Arms (continued):
b)
STEP 5: Attach Pedal Tubes:
a
2 M10 Nuts
b) Attach the Front Pedal Tub e
Attach the Exercise Arm Covers
using 4 M5x8mm screws for each
side.
Hardware Required (Bag 4):
8 M5x8mm Screws
) Use 2 M10x80mm bolts and 2
M10 Nuts to attach Pedal Tubes.
Make sure that pedal tubes ar
c
entered between the rollers of
C
rankshaft before tightening t
b
olts.
Hardware Required (Bag 5):
2 M10x80mm Bolts
Covers using 8 M5x12mm screws.
Hardware Required (Bag 5):
8 M5x12mm Screws
e
the
he
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Page 18
CHAPTER 2: ASSEMBLY INSTRUCTIONS
ELLIPTICAL ASSEMBLY STEPS (continued):
STEP 6: Console Assembly – Console Mast:
a
STEP 6: Console Assembly – Front Neck Panel:
b) Attach Front Neck Panel to the
STEP 6: Console Assembly – Console Mounting:
c) Attach Console to the Console
Route Cables Here
2 M8x12mm bolts
2 M8x20mm bolts
Ground
Screw
) Slide Console cables through
Console Mast and attach Mast using
8x12mm bolts and 2 M8x20mm
2 M
bolts.
CAUTION: Do not pinch wires!
Hardware Required (Bag 6):
2 M8x12mm Bolts
2 M8x20mm Bolts
Front Mast using 2 Phillips head
bolts.
Hardware Required (Bag 6):
2 M5x12mm Bolts
Mast with 4 M5x10mm bolts.
d) Attach the console ground wire to
the Console Mast
257XCS0027R10J63C1LINNER FRONT EXCESS (R) - XCS4001
267XCS0037POWER INLET ASSY - XCS40 01
277XC003510J339QACOVER, LEFT OUTER WITH NO DECALS1
197XC0034271437W1INSERT, REGULAR CAP TYPE, 5/16" PLASTIC BOSS6
202504MZC0062504 MZC006M5 - 11mm EXTERNAL TOOTH LOCK W ASHER2
212668BZDA222668BZDA22M 5X6 PAN HEAD SCREW2
287XC003611302LFUCOVER SUPPORT POST6
15
327XPS005210J339QCCOVER, INNER REAR LEFT1
292701FZD1132701FZD113M8X6.5 HEX NUT6
3300591500LOWER CONTROL BOARD1
307XPS004910J3 39QBCOVER, INNER FR ONT LEFT1
317XCS0027L10J63C1KINNER FRONT EXCESS (L) - XCS4001
377XCS0013DISC COVER ASSEMBLY2
347XPS0021LLEFT SIDE STEP1
387XCS0002BELT TENSION ROD ASSEMBLY1
357XPS0021RRIGHT SIDE STEP1
3610J33AGG10J33AGGSILVER DECAL2
397XCS001425723C GLDRIVE BELT1
BREAK ALL SHARP
TITLE
16
36
17
16
16
19
30
31
16
23
DRAWN BY
IN MILLIMETERS
DIMENSIONS ARE
CORNERS & EDGES
DECIMALS:
TOLERANCES UNLESS NOTED:
UNLESS OTHERWISE SPECIFIED
O'FALLON, MO. 63366
JCP
FITNESS TECHNOLOGY, INC.
.X ±.787mm
.XX ±.381mm
.XXX ±.127mm
HOLES ±.127mm
ANGULAR ±1°
DO NOT SCALE DRAWING
-
APPRVL
-
-
DATEBY
16
28
28
2
6
DESCRIPTION
ORIGINAL RELEASE
29
7
29
24
7
2120
33
15
25
7
16
6
7
21 20
13
16
12
23
26
22
-
A
REV. MCF#
19
19
14
7XPS0014
37
11
15
15
16
36
18
19
17
16
16
16
CONFIDENTIAL INFORMATION
ARE FOR REFERENCE ONLY
NOTE: ALL WEIGHTS AND DIMENSIONS
DETRIMENTAL TO THE INTERESTS OF TRUE FITNESS TECHNOLOGY, INC.
CONFIDENTIAL USE. SUBJECT TO RETURN ON REQUEST, AND WITH THE
MUTUAL UNDERSTANDING THAT IT WILL NOT BE USED IN ANY MANNER
OF TRUE FITNESS TECHNOLOGY, INC. O'FALLON, MO. IT IS LOANED FOR
23
7XC0020
27
7XPS0013
19
16
16
15
37
19
32
16
39
8
15
10
34
7XPS0027
28
38
29
28
29
1
9
10
35
5
4
3
Page 28
2
4
2
3
6
4
3
0
REV.
WEIGHT (KG)
DESCRIPTIONQTY.
Rexon Part #
ITEM NO. PART NUMBER
SCREW
SCREW
WASHER
SCREW
7XC0021
2634BFDA24
M4X5 PAN HEAD SCREW4
NUCLEUS BOARD STANDOFF
27XCS0026RHANDRAIL TUBE ASSY (R) - XCS4001
37XCS0026LHANDRAIL TUBE ASSY (L) - XCS4001
17XC003710J63C05PEDESTAL WELDMENT1
47XC003810J63U67UPPER BOARD BRACKET1
57XC003910F13U59
M6X10 HEX DRIVE ROUNDED HEAD
26082HDZ
2668BZDA06
72668BZDA06
826082HDZ
670061270010F13U33NUCLEUS BOARD1
M5X6 PAN HEAD SCREW4
M5 - 11mm EXTERNAL TOOTH LOCK
2504MZC006
92504MZC006
SALUTRON BOARD STANDOFF
2668BZDA22
102668BZDA22
117XC004010K73U52SALUTRON BOARD BRACKET1
M2X4 PAN HEAD SCREW3
UPPER COVER ASSEMBLY1
26693R62
101J33B76
1426693R62
127XC004110F13U58
157XPS0031
137006142210F13U34SALUTRON BOARD1
167XC00422707FBN108PEDESTAL SCREW CLIP3
1818
5/16" PLASTIC BOSS
BOTTOM PEDESTAL COVER1
10J339P4
SCREW ( FOR SHROUD )
M4X16 TRUSS HD TAPPING
INSERT, REGULAR CAP TYPE,
SCREW, CR.-RE. TRUSS HD.
BOTTOM PEDESTAL COVER FRONT1
10J339P5
PEDESTAL ASSY - XCS400
NOTES:
MATERIAL:
177XPS0043
187XC0034271437W1
197XPS0078266138GU
217XPS0044
207SX00042634BFDA24
TITLE
IN MILLIMETERS
DIMENSIONS ARE
BREAK ALL SHARP
CORNERS & EDGES
UNLESS OTHERWISE SPECIFIED
SIZE
A
DWG. TRUE PART #:
DATE
O'FALLON, MO. 63366
JCP
DRAWN BY
TOLERANCES UNLESS NOTED:
FITNESS TECHNOLOGY, INC.
.X ±.787mm
.XX ±.381mm
.XXX ±.127mm
HOLES ±.127mm
ANGULAR ±1°
DECIMALS:
DO NOT SCALE DRAWING
-
APPRVL
-
-
DATEBY
21
7XC0021
18
1
15
10
10 9
18
DESCRIPTION
ORIGINAL RELEASE
12
14
13
10
12
10 9
11
16
16
16
4
88
-
A
REV. MCF#
3
5
5
7
5
2
5
6
19
19
20
18
20
18
17
20
19
19
CONFIDENTIAL INFORMATION
ARE FOR REFERENCE ONLY
NOTE: ALL WEIGHTS AND DIMENSIONS
DETRIMENTAL TO THE INTERESTS OF TRUE FITNESS TECHNOLOGY, INC.
CONFIDENTIAL USE. SUBJECT TO RETURN ON REQUEST, AND WITH THE
MUTUAL UNDERSTANDING THAT IT WILL NOT BE USED IN ANY MANNER
OF TRUE FITNESS TECHNOLOGY, INC. O'FALLON, MO. IT IS LOANED FOR
24
Page 29
CHAPTER 3: PRODUCT OVERVIEW
Console Assembly
Upper Exercise Arms
ELLIPTICAL OVERVIEW:
C o n tact Heart Rate Pads
Foot Pads
Transport Handle
Access
Battery Charge
Port
Side Steps
Coaxial Port
Ethernet Port
Power Cord
Leveling Feet
Truefitness.com / 800.426.6570 / 636.272.7100 25
Page 30
CHAPTER 3: PRODUCT OVERVIEW
Port Plug
ELLIPTICAL OVERVIEW (continued):
Console Assembly:
The console allows the user to set up a workout program and control the elliptical during a workout (For console overview
and operation instructions refer to the owner’s manual for the selected console option).
Upper Exercise Arms:
Moving handles on the elliptical that provide resistance to the upper body during a workout.
Contact Heart Rate Pads:
Allows the user to check their heart rate without wearing a wireless chest strap.
Side Steps:
The stationary steps on either side of the elliptical, which allow the user to safely straddle the footpads during startup, to
isolate upper body, or in the event of an emergency.
Transport Handles Access:
Threaded sockets in the frame of the elliptical that will accept the transportation handles.
Foot Pads:
Moving pedals on the elliptical that provide resistance to the lower body during a workout.
Leveling Feet:
An adjustable system used to aid in the leveling the elliptical.
Coaxial Port:
Delivers television signal to the unit.
Ethernet Port:
Used to provide a network connection for compatible console options.
Power Cord:
Delivers power from the wall outlet to the elliptical.
Battery Charge Port:
A port used to charge the unit’s internal battery. To expose the port remove
the rubber port plug on the inner right shroud as shown in figure to the right.
Truefitness.com / 800.426.6570 / 636.272.7100 26
Page 31
CHAPTER 4: CARE & MAINTENANCE
CARE & MAINTENANCE:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the elliptical as
described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from
its power source before cleaning or performing any maintenance tasks.
Inspection:
TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections.
Users should inspect the elliptical daily. Look and listen for slipping belts, loose fasteners, unusual noises, worn or frayed
power cords, and any other indications that the equipment may be in need of service. If any of these are noticed, obtain
service. Do not attempt to use the elliptical until proper service has been performed or damaged parts have been replaced.
Important:
If you determine that the elliptical needs service, make sure that the elliptical cannot be used inadvertently. Turn the unit
off, and then unplug the power cord from its power source. Make sure other users know that the elliptical needs service.
To order parts or to contact a TRUE Authorized Service representative, please visit www.truefitness.com.
CLEANING THE EQUIPMENT:
After Each Use:
Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth
and wipe all exposed surfaces.
Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a soft cloth and
wipe the surface of the console. This helps remove fingerprints, dust, and dirt
Weekly:
Vacuum any dust or dirt that might have accumulated under or around the elliptical or any cover vents.
*Clogged air vents can prevent adequate cooling, causing a shortened life.
CAUTION:
Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness
Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the elliptical to dry completely before
using. Frequently vacuum the floor underneath the unit to prevent the accumulation of dust and dirt, which can affect the
smooth operation of the unit.
Truefitness.com / 800.426.6570 / 636.272.7100
27
Page 32
CHAPTER 4: CARE & MAINTENANCE
OTHER SCHEDULED PREVENTIVE MAINTENANCE:
TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact
your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician.
Scheduled Preventive Maintenance:
Check error log in console.
•
Remove shroud covers and vacuum any debris out of the speed sensor, control electronics and moving parts.
•
Move unit and vacuum underneath.
•
Check belt tension and tracking.
•
Inspect all fasteners.
•
Inspect all electrical connections.
•
Inspect all components for abnormal or premature wear.
•
CAUTION:
Use only
TRUE Fitness certified service providers.
LONG TERM STORAGE:
When the elliptical is not in use for any length of time, turn it off. Make sure that the power cord is unplugged from the
power source and is positioned so that it will not become damaged or interfere with people or other equipment.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the
chest strap from extremes in temperature. Do not store it in a place that may be exposed to temperatures below 32° F (0°
C). To clean the chest strap, use a sponge or soft cloth dampened in mild soap and water. Dry the surface thoroughly with
a clean towel.
Truefitness.com / 800.426.6570 / 636.272.7100
28
Page 33
CHAPTER 5: CUSTOMER SERVICE
CONTACTING SERVICE:
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the
request. After information has been gathered you may choose to contact your selling dealer or local service company to
set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truefitness.com
and use our dealer locator to obtain the contact information for the closest dealer).
You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
service@truefitness.com Monday – Friday during normal business hours.
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the
appropriate sales representative to answer your questions.
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE
Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once
we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the
shipment is multiple boxes.
Slight Damage:
The box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something is
indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure the
photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness
customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during
normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden
damages. Please notify the carrier immediately. We will not be able to file a claim if the carrier is not notified in a timely
manner. Once you have called the carrier you will need to gather the serial number, model number, description and
photos of damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours.
Truefitness.com / 800.426.6570 / 636.272.7100 30
Page 35
CHAPTER 6: ADDITIONAL INFORMATION
Malfunction
Possible Cause
Corrective Action
Verify the On/Off switch is at the ON position
(If applicable)
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
No power at wall outlet
Use a voltmeter to verify power at wall outlet
Contact TRUE Fitness Customer Service Department
(If applicable)
Charge the battery overnight with optional power
supply
Motor control board damaged
Contact TRUE Fitness Customer Service Department
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
Insufficient power
Verify output voltage from 20A outlet with a voltmeter
Error code is displayed on console
Contact TRUE Fitness Customer Service Department
Speed sensor out of alignment
Contact TRUE Fitness Customer Service Department
Pinched or loose main
communication cable
Resistance
when pedaling
Uneven floor
Adjust equipment with leveling feet.
Loose Pedal
See Chapter 5: inspections
Bearings may be damaged
Contact TRUE Fitness Customer Service Department
Brake assembly may be damaged
Contact TRUE Fitness Customer Service Department
Drive belt may be misaligned
Contact TRUE Fitness Customer Service Department
Contact video provider
NTCS dBmV 0 through15.6
Loose F type connecter (coaxial
cable)
Encrypted video
Obtain set top box from video provider
Verify video type with provider; analog (NTCS), digital
air (ATCS), digital cable (QAM)
Rescan TV channels
Tuner Invalid
Contact TRUE Fitness Customer Service Department
TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800883-8783 for assistance with troubleshooting and diagnostics.
Unit is turned off
No Power
Optional ERP board damaged
Battery is discharged
Unit resets or
pauses randomly
hesitates or slips
Rubbing or
knocking sound
from unit when in
operation
No TV displayed
or low quality
Contact TRUE Fitness Customer Service Department
Loose belt tension Contact TRUE Fitness Customer Service Department
Loose hardware See Chapter 5: inspections
Low or bad video signal
ATCS/QAM dBmV-10 through 15.5
inspect all connections
Channels or format type not correct
TRUEfitness.com / 800.426.6570 / 636.272.7100 31
Page 36
CHAPTER 6: ADDITIONAL INFORMATION
Transmitter belt contacts are not
making good contact with the skin
Re-adjust the transmitter belt so that it is in full contact
with the skin
Contacts on the transmitter belt are
Transmitter belt is not within 3 feet
(1 meter) of the heart rate receiver
Adjust your position on the belt so that you are within 3
foot (1 meter) of the console
Transmitter belt is not the correct
frequency or is encoded
Polar equip or compatible receiver use 4.8kHz un-encoded
receiver
The battery inside the transmitter
belt is depleted
replace the transmitter belt with a compatible transmitter
belt
Another user wearing a compatible
meter) of the unit
Environmental interference from
high voltage power lines
Environmental interference from
Environmental interference from
motor driven appliances
Environmental interference from
cell or cordless phone
Environmental interference from
Wi-Fi router
Fault Code
Category
Description
Cause
Corrective Action
Power cycle
Re-configure console
Re-install
software/firmware
Contact dealer or
TRUE service
Console configured
incorrectly
Power cycle
Re-configure console
Re-install
software/firmware
Contact dealer or
TRUE service
TROUBLESHOOTING GUIDE (continued):
Heart rate is
displaying
erratically or not
displaying
not moist
transmitter strap is within 3 foot (1
computers
Moisten the contacts on the transmitter belt
Move the units so that there is more space in-between units
Move the unit to another position within the room or move
the cause of the interference until heart rate reading are
stable. If the probable source of interference is plugged into
the same outlet move the suspect source to another outlet.
Fault CN04: Lower
Board Comm Fault
(Treadmill Only)
Fault CN05: No Lower
Control
Fault CN06: Config
Mismatch
Console
Console
Console
Console
The product configuration data has
failed validation checks (incline
ranges make no sense, etc.)
Brainboard fails to receive timely
communication responses from
lower board - Fault after 3 retries
No lower board connected to
console - detection wires not
connected.
Console is configured for a product
different than that to which it is
connected.
range
Unit is configured as
a treadmill
Loose cable
Console configured
incorrectly
Loose cable
Contact dealer or
TRUE service
Re-configure console
connections
Reconfigure console
Fault CN07: Calibration
Timeout
Failed - Lower Limit Not
Fault CN09: Insert
Safety Key
Fault CN24: BB Comm
Fault
Fault CN25: Firmware
Mismatch
Console
Console
Console Emergency Circuit opened
Console
Console
Console
Incline Calibration was not able to
complete within allowed time.
incline stalled before reaching what
SBC cannot communicate with
Brainboard
Firmware on brainboard not
compatible with SBC software
Unit is configured as
a treadmill
Unit is configured as
a treadmill
Unit is configured as
a treadmill
Console
Corrupt software
Firmware and
software versions
are not compatible
Re-configure console
Re-configure console
Re-configure console
Re-configure console
TRUEfitness.com / 800.426.6570 / 636.272.7100 33
Page 38
CHAPTER 7: WARRANTY INFORMATION
Commercial Limited Warranty
XC400 Elliptical
Save Time and Register Online!
Activate Multiple Warranties at truetness.com/support
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
iPod® Connectivity
Headphone Jack,
Connector & USB Port
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use which
includes non-dues paying facilities where usage does not
exceed 8 hours per day. If this product will not be used in
this particular setting, please contact TRUE as this warranty
is void.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for two years from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.
Parts: The elliptical electrical parts and wear items are
warranted for defects in material and workmanship for
five years with two years labor warranty. The Transcend
touchscreen console is warranted for defects in material and
workmanship for three years with one
year labor warranty.This limited warranty does not cover
damage or equipment failure resulting from or caused by
3 Years
3 Years
5 Years
6 Months
2 Years
6 Months
90 Days Parts,
No Labor
improper assembly/installation, failure to follow instructions
and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance. *TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors. * This limited
warranty shall not apply to software version upgrades.
Cosmetics: The ellipticalcosmetic parts are warranted for
defects in material and workmanship for six months with
labor warranty to match the parts warranty period. This
limited warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthorized modication, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to but may not be limited to plastic covers,
shrouds, caps, badges, overlays, paint, coatings, soft step
inserts and grips.
iPod Connectivity: iPod Connectivity elements; headphone
jack, connector and USB Port are warranted for defects in
material and workmanship for 90 days with no labor warranty.
Labor: Labor is covered for a period of two years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
truetness.com / 800.426.6570 / 1.636.272.7100
Truetness.com / 800.426.6570 / 636.272.7100
34
Page 39
CHAPTER 7: WARRANTY INFORMATION
Commercial Limited Warranty
XC400 Elliptical
Save Time and Register Online!
Activate Multiple Warranties at truetness.com/support
The above Limited Warranty is subject to and will be in
accordance with the conditions set forth below:
1. This Limited Warranty can be processed only if the Warranty
Registration Form is completed on-line; or if the attached form
is lled in, signed by the original purchaser and mailed to TRUE
within 30 days of purchaser’s receipt of this Product. The serial
number must be intact on the Product for this Limited Warranty
to be valid.
2. This Limited Warranty applies to the product only while the
Product remains in the possession of the original purchaser and
is not transferable.
3. This Limited Warranty becomes VALID ONLY if the Product
is initially assembled/installed by a TRUE authorized dealer/
technician (if anyone other than a TRUE authorized dealer/
technician initially assembles and installs the Product, this
Limited Warranty will be void unless the written authorization
of TRUE is rst obtained).
4. This Limited Warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/
installation, failure to follow instructions and warnings in
owner’s manual, accident, misuse, abuse, unauthorized
modication, or failure to provide reasonable and necessary
maintenance (as referenced in the owner’s manual.)
5. This Limited Warranty applies only to the cost of repair or
replacement of parts and does not include labor (beyond the
above warranty period), transportation, service, return and
freight charges associated therewith expressly specied herein.
6. This Limited Warranty shall not apply to: Service calls to
correct installation of the equipment or instruction to owners
on how to use the equipment; or any labor costs incurred
beyond the applicable labor warranty period.
7. This Limited Warranty is in lieu of all warranties, express or
implied, and in lieu of all other obligations or liabilities on the
part of TRUE, under no circumstances shall TRUE be liable by
virtue of this Limited Warranty or otherwise from damage to
any person or property whatsoever for any special, indirect,
incidental, secondary or consequential losses, damages or
expenses in connection with exercise products.
Any implied warranty is limited in duration to the time period
covered by the Limited Warranty. Some states do not allow
limitations on how long an implied warranty lasts, or the
exclusion may not apply to you. This Limited Warranty grants
you specic legal rights and you may also have other rights,
which vary from state to state.
not be transferred to, reassigned to, a third party without the
express written consent of TRUE. Even jobbing out warranty
labor requires TRUE’s written approval.
XC400 ELLIPTICAL SERIAL NUMBERS:
The XC400 elliptical comes with two serial numbers; one on
the base and one on the display console (see diagram below).
The serial number on the base is located on the front inside
sheet metal on the bottom right hand side. The console serial
number is located on the bottom right side of each console.
Please write down your serial numbers below and keep for your
records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may
truetness.com / 800.426.6570 / 1.636.272.7100
Truetness.com / 800.426.6570 / 636.272.7100
Keep this page for your records
35
Page 40
CHAPTER 7: WARRANTY INFORMATION
Commercial Limited Warranty
XC400 Elliptical
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way,
please go on-line now to truetness.com/support and register your product. The information you provide will
never be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty
card, have the owner of the product complete the information below and return it to TRUE Fitness within 30
days from the date of equipment installation.
To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness,
865 Ho Road, St. Louis, MO 63366 (or save postage and register online at truetness.com)
Commercial Warranty Registration
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
Model Type: CS400 Commerical Elliptical
Date of Purchase
Your Company Name
Contact First Name
Contact Last Name
Address
City StateZIP
Email Address
Phone Fax
3. Please indicate your type of facility:
___ a. Apartment/Condo ___ b. Corporate Fitness Center
___ c. Municipality ___ d. Health Club/Gym/Spa
___ e. Hotel/Resort ___ f. Military Base
___ g. Student Rec Center ___ h. Other
4. What other types of equipment does your company currently own?
___ a. Treadmill Brand ________________
___ b. Bike Brand ________________
___ c. Elliptical Brand ________________
___ d. Free Weights/Gym Brand ________________
5. How many people use your facility on a daily basis?
___ a. <25 ___ b. 25-75
___ c. 76-150 ___ d. 150+
6. Do you plan to purchase more tness equipment
in the next 6-12 months?
____ Yes ____ No
7. If you answered “yes” to question 6, what type do you
plan to purchase?
____ a. Treadmill ____ b. Elliptical
____ c. Stationary Bike ____ d. Free Weights
____ e. Gym____ f. Other ______________
8. Would you recommend TRUE to other club owners?
____ Yes ____ No
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
1. Where did you rst learn about TRUE?
___ a. Dealer____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________
2. Why did you purchase a TRUE product?
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Quality Construction
___ e. Performance ___ f. TRUE Reputation
___ g. Other_________________________
truetness.com / 800.426.6570 / 1.636.272.7100
Truetness.com / 800.426.6570 / 636.272.7100
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