True TR30REFRSSA, TR30REFLSGA, TR30FRZLSSA, TR30DZWRSGA, TR30REFLSSA Installation Guide

TRUE RESIDENTIAL

®

TR-30

INSTALLATION / USER GUIDE

PRESERVE THE MOMENT

®

THANK YOU

FOR YOUR PURCHASE

IN D E X

O W N E RS HI P, SAFETY PRECAUTIONS, DISPOSAL OF OLD REFRIGERATOR, CFC DISPOSAL

1-2

SITE PREPARATION, ELECTRICAL REQUIREMENTS

3-6

PLAN VIEWS

7-11

ANTI-TIP BRACKET INSTALLATION, LEVELING THE UNIT

12-15

BASIC ELECTRONIC CONTROL OPERATIONS REFRIGERATOR AND FREEZER

16-22

BASIC ELECTRONIC CONTROL OPERATIONS DUAL ZONE

23-29

SHELVING, REFRIGERATOR STORAGE, FREEZER STORAGE, REMOVING THE DOORS,

KICK PLATE INSTALLATION

30-32

STAINLESS STEEL EQUIPMENT CARE & CLEANING, GENERAL MAINTENANCE, DATA TAG,

WARRANTY STATEMENT, CONTACT US

33-36

NOTE:

AS WE STRIVE FOR CONTINUOUS IMPROVEMENTS, FEATURES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

30 INCH REFRIGERATOR, FREEZER & DUAL ZONE COLUMN

30” REFRIGERATOR

COLUMN

STAINLESS SOLID DOOR

30” REFRIGERATOR

COLUMN

STAINLESS GLASS DOOR

30” FREEZER

COLUMN

STAINLESS SOLID DOOR

30” DUAL ZONE

WINE COLUMN

STAINLESS GLASS DOOR

Commercial refrigeration refined for the home, envied in the industry,

and crafted—gorgeously—in America.

O w n e r s h i p

1 - 2

s a f e t y p r e c a u t i O n s

D i s p O s a l O f t h e O l D r e f r i g e r a t O r

c f c D i s p O s a l

PRESERVE THE MOMENT

®

30 INCH COLUMNS

1

OWNERSHIP

TO INSURE THAT YOUR UNIT WORKS PROPERLY
FROM THE FIRST DAY, IT MUST BE INSTALLED

PROPERLY.

NOTE: WE HIGHLY RECOMMEND A TRAINED
REFRIGERATION MECHANIC AND ELECTRICIAN
INSTALL YOUR TRUE RESIDENTIAL® CA BIN ET.
THE COST OF A PROFESSIONAL INSTALLATION

IS MONEY WELL SPENT.

Before you start to install your True Residential®

Cabinet, carefully inspect it for freight damage. If

damage is discovered, immediately file a claim with

the delivery freight carrier. True is not responsible for

damage incurred during shipment.

Any questions about the installation please

contact your True dealer or True Technical Service

Department at 844-746-9423. Please have your

model and serial numbers available when you call our

Service Department.

NOTE: WE STRONGLY RECOMMEND THAT ANY
SERVICING BE PERFORMED BY A QUALIFIED

INDIVIDUAL.

PROPER DISPOSAL OF THE OLD
REFRIGERATOR

Child entrapment and suffocation are not problems

of the past. Junked or abandoned refrigerators are

still dangerous...Even if they will sit for “just a few

days”. If you are getting rid of your old refrigerator,

please follow the instructions below to help prevent

accidents.

BEFORE YOU THROW AWAY YOUR OLD
REFRIGERATOR OR FREEZER:

• Take off the doors.

• Leave the shelves in place so that children may

not easily climb inside.

SAFETY PRECAUTIONS

• This refrigerator must be properly installed and

located in accordance with the installation

instructions before it is used.

• Do not allow children to climb, stand or hang

on the shelves in the refrigerator. They could

seriously injure themselves or damage the

refrigerator.

• Do not store or use gasoline or other flammable

vapors and liquids in the vicinity of this or any

other appliance.

• Keep hands away from the “pinch point” areas

(gaps between the doors and between the doors

and cabinet). Small areas are not necessarily safe.

• Unplug the refrigerator before cleaning and

making repairs.

• Setting temperature control to OFF only removes

power from the refrigeration system, it does not

remove power from other circuits. For example,

temperature control and lights.

CFC DISPOSAL

Your old refrigerator may have a cooling system that

used CFCs (chlorofluorocarbons). CFCs are believed

to harm stratospheric ozone. If you are throwing away

your old refrigerator, make sure the CFC refrigerant

is removed for proper disposal by a qualified service.

If you intentionally release this CFC refrigerant you

can be subject to fines and imprisonment under

provisions of the environment legislation.

TRUE RESIDENTIAL

2

®

3 - 5

s i t e p r e p a r a t i O n

e l e c t r i c a l r e q u i r e m e n t s

PRESERVE THE MOMENT

®

30 INCH COLUMNS

3

SITE PREPARATION

25 25/32"

655mm

FLUSH INSTALL

TR-30REF-R-SG-A

R

TR-30REF-R-SG-A

• Rough Opening dimensions. (See figure 1)

• For FLUSH installations the front face of the unit will be flush with the surrounding cabinets. (See figure 2)

• For PROUD (Standard) installations, the front face of the unit will extend beyond cabinets. (See figure 3)

TR-3 0

FLUSH OPENING DIMENSIONS PROUD OPENING DIMENSIONS

Width Depth Height

30 ¼" 25 ⁄" 84 ¼"

* BECAUSE OF THE WEIGHT OF THIS UNIT, IT IS RECOMMENDED TO CONSULT A FLOORING EXPERT PRIOR TO INSTALLATION. THE

FLOORING BENEATH THE UNIT SHOULD BE R ATED TO SUPPORT AT LEAST 150 POUNDS PER SQUARE FOOT.

Width Depth Height

29 ¾" 23 ⁄" 84"

FRONT VIEW

FIGURE 1 - ROUGH OPENING

& ELECTRICAL AREA

Electrical located

in this area.

8"

(204 mm)

2"

(51 mm)

841/4"

(2140 mm)

FLUSH

INSTALL

84"

(2134 mm)

PROUD

INSTALL

77"

(1956 mm)

TOP VIEW

FIGURE 2 - FLUSH INSTALL

TOP VIEW

FIGURE 3 - PROUD INSTALL

25 25/32"

655mm

FLUSH INSTALL

293/4"

(756 mm)

301/4"

(769 mm)

TRUE RESIDENTIAL

4

PROUD

INSTALL

FLUSH

INSTALL

23 25/32"

604mm

PROUD INSTALL

®

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

TOP VIEW

29 9/16"

135°

20 11/16"

525mm

90°

55 1/4"

1403mm

23 25/32"

604mm

29 15/32"

748mm

31 15/32"

799mm

29 9/16"

751mm

135°

20 11/16"

525mm

TR-30DZW-R-SG-A

135°

20 19/32"

523mm

23 25/32"

604mm

55 1/4"

1403mm

29 15/32"

748mm

31 15/32"

799mm

90°

29 9/16"

751mm

TR-30REF-R-SS-A

25 25/32"

655mm

27 29/32"

709mm

30 15/32"

774mm

2 9/16"

65mm

3 15/16"

100mm

23 25/32"

604mm

90°

29 9/16"

751mm

TR-30REF-R-SS-A

R

FRONT VIEW SIDE VIEW

762mm

30"

2 9/16"

65mm

30 15/32"

774mm

27 29/32"

709mm

25 25/32"

655mm

67 29/32"

1725mm

DOOR

HEIGHT

83 15/16"

72 5/8"

1845mm

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

2132mm

3 15/16"

100mm

30 INCH COLUMNS

5

ELECTRICAL REQUIREMENTS

For all built-in models, the electrical supply should be located within the shaded area shown in

the illustration. Follow the National Electrical Code and local codes and ordinances when installing

the receptacle. A separate circuit, servicing only this appliance is required. A ground fault circuit

interrupter (GFCI) is not recommended and may cause interruption of operation.

• POWER SUPPLY 115 V AC, 60 HZ

• CIRCUIT BREAKER 15 AMP

• RECEPTACLE 3-PRONG GROUNDING-TYPE

NOTES:

• THE OUTLET MUST BE CHECKED BY A QUALIFIED ELECTRICIAN TO BE
SURE THAT IT IS WIRED WITH THE CORRECT POLARITY.

• VERIFY THAT THE OUTLET IS PROPERLY GROUNDED.

FRONT VIEW

ROUGH OPENING &

ELECTRICAL AREA

Electrical located

in this area.

8"

(204 mm)

2"

(51 mm)

841/4"

(2140 mm)

FLUSH

INSTALL

84"

(2134 mm)

PROUD

INSTALL

77"

(1956 mm)

293/4"

(756 mm)

301/4"

(769 mm)

TRUE RESIDENTIAL

6

PROUD

INSTALL

FLUSH

INSTALL

®

p l a n V i e w s

t r - 3 0 / t r - 4 2

7 - 11

t r - 3 0 / t r - 4 8

t r - 3 0 / t r - 3 0

t r - 3 0 / t r - 3 0 / t r - 3 0

PRESERVE THE MOMENT

®

30 INCH COLUMNS

7

TR-30 / TR-42

TR-42,30DZW

R

23 25/32"

604mm

PROUD INSTALL

TR-42,30DZW

R

TR-42,30DZW

30 15/32"

TR-42,30DZW

R

FLUSH OPENING DIMENSIONS PROUD OPENING DIMENSIONS

Width Depth Height

72¼" 25 ⁄" 84 ¼"

Width Depth Height

71¾" 23 ⁄" 84"

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

FLUSH VS. PROUD INSTALL

25 25/32"

655mm

FLUSH INSTALL

23 25/32"

604mm

PROUD INSTALL

PLAN VIEW

72 1/32"

1829mm

ROUGH OPENING & ELECTRICAL AREA

30 1/8"

71 3/4" PROUD INSTALL

72 1/4" FLUSH INSTALL

77"

7" TYP

2"

PROUD
INSTALL

84 1/4"

84"

FLUSH

INSTALL

774mm

2 9/16"

27 29/32"

65mm

709mm

25 25/32"

655mm

83 15/16"

2132mm

TRUE RESIDENTIAL

8

3 15/16"

®

100mm

TR-30 / TR-48

TR-48,30DZW

R

23 25/32"

604mm

PROUD INSTALL

TR-48,30DZW

R

TR-48,30DZW

TR-48,30DZW

R

FLUSH OPENING DIMENSIONS PROUD OPENING DIMENSIONS

Width Depth Height

78¼" 25 ⁄" 84 ¼"

Width Depth Height

77¾" 23 ⁄" 84"

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

FLUSH VS. PROUD INSTALL

25 25/32"

655mm

FLUSH INSTALL

23 25/32"

604mm

PROUD INSTALL

PLAN VIEW

78 1/32"

1982mm

ROUGH OPENING & ELECTRICAL AREA

77 3/4" PROUD INSTALL

78 1/4" FLUSH INSTALL

30 1/8"

77"

7" TYP

2"

PROUD
INSTALL

84 1/4"

84"

FLUSH

INSTALL

30 15/32"

2 9/16"

65mm

774mm

27 29/32"

709mm

25 25/32"

655mm

83 15/16"
2132mm

3 15/16"

100mm

30 INCH COLUMNS

9

TR-3 0 / T R-30

TR-30REF,30DZW

R

23 25/32"

604mm

PROUD INSTALL

TR-30REF,30DZW

R

TR-30REF,30DZW

30 15/32"

TR-30REF,30DZW

R

FLUSH OPENING DIMENSIONS PROUD OPENING DIMENSIONS

Width Depth Height

60¼" 25 ⁄" 84 ¼"

Width Depth Height

59¾" 23 ⁄" 84"

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

FLUSH VS. PROUD INSTALL

25 25/32"

655mm

FLUSH INSTALL

23 25/32"

604mm

PROUD INSTALL

PLAN VIEW

60 1/32"
1525mm

ROUGH OPENING & ELECTRICAL AREA

30 1/8"

59 3/4" PROUD INSTALL

60 1/4" FLUSH INSTALL

77"

7" TYP

2"

PROUD
INSTALL

84 1/4"

84"

FLUSH

INSTALL

774mm

2 9/16"

65mm

27 29/32"

709mm

25 25/32"

655mm

83 15/16"

2132mm

TRUE RESIDENTIAL

10

3 15/16"

®

100mm

TR-30 / TR-30 / TR-30

TR-30REF,30FRZ,30DZW

R

23 25/32"

604mm

PROUD INSTALL

TR-30REF,30FRZ,30DZW

R

TR-30REF,30DZW

R

TR-30REF,30FRZ,30DZW

R

FLUSH OPENING DIMENSIONS PROUD OPENING DIMENSIONS

Width Depth Height

90¼" 25 ⁄" 84 ¼"

Width Depth Height

89 ¾" 23 ⁄" 84"

FLUSH VS. PROUD INSTALL

25 25/32"

655mm

FLUSH INSTALL

23 25/32"

604mm

PROUD INSTALL

PLAN VIEW

90 1/32"
2287mm

ROUGH OPENING & ELECTRICAL AREA

30 1/8" 30 1/8"

89 3/4" PROUD INSTALL

90 1/4" FLUSH INSTALL

7" TYP

2"

77"

84"
PROUD
INSTALL

84 1/4"

FLUSH

INSTALL

30 15/32"

2 9/16"

65mm

774mm

27 29/32"

709mm

25 25/32"

655mm

83 15/16"

2132mm

3 15/16"

100mm

30 INCH COLUMNS

11

12 - 15

a n t i - t i p B r a c k e t i n s t a l l a t i O n

l e V e l i n g t h e u n i t

TRUE RESIDENTIAL

12

PRESERVE THE MOMENT

®

®

ANTI-TIP BRACKET KIT:

• One (1) anti-tip bracket (Figure 1.1)

• Four (4) masonry 3/16” screws

• Eight (8) wood #12 – 2” screws

• Twelve (12) 1/4” washers

FOR ALL FULL SIZE RESIDENTIAL MODELS, THE ANTI­TIP BRACKET ENGAGES WITH THE REAR LEVELING
LEGS TO SECURE THE UNIT. FOLLOW THESE STEPS
TO SECURE THE BRACKET BEFORE MOVING THE

UNIT INTO FINAL OPERATING POSITION.

1. Determine final location of the unit. For a FLUSH

install, measure back 24-31/32” (Dimension A)
from the surrounding cabinetry. For a PROUD
install, measure back 22-31/32” (Dimension B)
from the surrounding cabinetry. For either type of
install, place the anti-tip bracket centered in the
rough opening.

2. Using the bracket as a guide, drill pilot holes into the

wall/floor. It is recommended to secure the bracket

to as many floor joists and wall studs as possible.

3. Using the provided screws and washers, secure the

bracket to the wall/floor. Adjust the rear rollers to
just above their lowest position and move the unit to
its final position. Raise the rear rollers a minimum
of 1/8” to engage the bracket.

FIGURE 1.1 - ANTI-TIP BRACKET

987036

5.19.17 A L

TRUE RESIDENTIAL REFRIGERATION

UPRIGHT ANTI-TIP BRACKET INSTALLATION

30 INCH UNIT

22 31/32"

583mm

PROUD INSTALL

24 31/32"

634mm

FLUSH INSTALL

9 9/32"

236mm

9 9/32"
236mm

C

L

C

L

TR-30REF-R-SG-A

R

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

30 INCH COLUMNS

13

Anti-Tip Kit Install TR-48SBS-SS-B

R

42 INCH UNIT

Anti-Tip Kit Install TR-42SBS-SS-B

R

9 9/32"
236mm

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

20 25/32"

528mm

C

L

C

L

9 9/32"
236mm

C

L

24 31/32"

634mm

FLUSH INSTALL

48 INCH UNIT

24 31/32"

634mm

FLUSH INSTALL

9 9/32"

236mm

23 25/32"

604mm

C

L

22 31/32"

583mm

PROUD INSTALL

NOTE: DIMENSIONS MAY VARY BY ± 1/8”

9 9/32"

C

L

236mm

C

L

22 31/32"

583mm

PROUD INSTALL

NOTES:

• DUE TO THE WEIGHT OF UNITS, IT IS RECOMMENDED TO CONSULT A FLOORING EXPERT
PRIOR TO INSTALLATION. THE FLOORING BENEATH THE UNIT SHOULD BE RATED TO SUPPORT
AT LEAST 150 POUNDS PER SQUARE FOOT.

• EIGHT (8) ¼-20 X 1" LAG BOLTS SECURING THE UNIT TO THE SKID DURING SHIPPING MAY
ALSO BE USED ON THE INSTALLATION OF THE ANTI-TIP BRACKET.

!

WARNING

TIP OVER HAZARD

A child or adult could tip the refrigerator resulting in property damage or bodily harm. Follow these instructions
to properly install the anti-tip device. If the unit is moved, verify the device is properly engaged before normal
usage of unit commences.

TRUE RESIDENTIAL

14

®

LEVELING THE UNIT

It is very important that the refrigerator sits level. This will insure that the doors will align and seal properly

and that the drain pans will not spill over.

TO LEVEL THE UNIT:

STEP 1. Place a level on the interior floor. Check and adjust so the unit is level from front to back, and lef t
to right.

STEP 2. Adjust the front legs using a set of pliers or a wrench.

STEP 3. Adjust the rear using a 7/16" socket and ratchet. Turn clockwise to raise the rear of the unit.

REAR LEG

ADJUSTMENT

FRONT LEG

ADJUSTMENT

LEG ADJUSTMENTS

30 INCH COLUMNS

15

16 - 22

B a s i c e l e c t r O n i c c O n t r O l O p e r a t i O n s

r e f r i g e r a t O r a n D f r e e z e r

TRUE RESIDENTIAL

16

PRESERVE THE MOMENT

®

®

BASIC ELECTRONIC CONTROL OPERATIONS

UNIT ON/OFF

All units are shipped in ON Mode. When electricity is supplied to the appliance, a short power up diagnostics

test is initiated followed by one audible beep, the lights energizing and temperature readings appearing in the

LCD.

HOME SCREEN ON / OFF

38°F

OFF

38°F

MODE

MODE

LIGHT

LIGHT

ALARM

ALARM

OFF

(2 sec)

PLEASE NOTE THAT THOUGH POSSIBLE TO DISPLAY TEMPERATURES IN FAHRENHEIT OR
CELSIUS, IN MOST CASES FAHRENHEIT READINGS ARE SHOWN IN THIS MANUAL.

30 INCH COLUMNS

17

TEMPERATURE ADJUSTMENT

(5 sec)

To adjust set-point, press DOWN or UP key on control panel in multiple key strokes until the desired set-point

is achieved. Each key stroke equals a one degree change and is accompanied by an audible beep. When the

desired set-point is reached wait 5 seconds until display resumes “HOME” screen.

NOTES:

• THE TEMPERATURE RANGE IN A FREEZER ZONE IS -4°F (-20°C) TO +4°F (-16°C).

• THE TEMPERATURE RANGE IN A REFRIGERATOR ZONE IS +34°F (+1°C) TO +42°F (+6°C).

• INITIAL FACTORY SET-POINTS ARE 0°F (-18°C) IN A FREEZER ZONE AND 38°F (3°C) IN A
REFRIGERATOR ZONE.

• THE INITIAL STROKE OF THE UP OR DOWN KEY WILL CHANGE THE PREVIOUS SET-POINT BY
ONE DEGREE.

SET POINT NAVIGATION

38°F

38°F

OR

No Action

REFRIGERATOR 38ºF / FREEZER 0ºF

MODE

LIGHT

REFRIGERATOR

ALARM

38°F

TRUE RESIDENTIAL

18

®

MODE NAVIGATION

etu

om

Se

een

e

Scree

n

The following pages illustrate unique customer input operations performed at the control panel. The input
operations described are: HOLIDAY MODE, TEMPERATURE UNIT SELECTION MODE AND VACATION MODE.

NOTES: (HOLIDAY MODE)

• SET-POINTS CANNOT BE CHANGED AND MANUAL DEFROST CANNOT BE INITIATED.

• THE FOLLOWING HOLDS TRUE IN ACCORDANCE WITH STAR-K REQUIREMENTS:

- Freezer defrosting functions will convert to a fixed time base sequence.

- The compartment/zone thermistors will still detect cut-in and cut-out, which is the determining factor to
start/stop the cooling process, but there will be a random sixteen (16) to twenty-one (21) second delay
before cooling begins/ends.

- The phrase “HOLIDAY MODE ACTIVE” in the LCD remains energized when the door is closed.

MODE NAVIGATION

38°F

HOLIDAY MODE

TEMPERATURE ºF
VACATION MODE

MODE

MODE

38°F

MODE

LIGHT

ALARM

HOLIDAY MODE

TEMPERATURE ºF
VACATION MODE

SERVICE REPORT

EXIT

HOLIDAY MODE ACTIVE
PRESS ANY KEY TO EXIT

HOLIDAY MODE

TEMPERATURE ºF

VACATION MODE

HOLIDAY MODE

TEMPERATURE ºF

VACATION MODE

SERVICE REPORT

EXIT

SERVICE REPORT

EXIT

MODE

MODE

MODE

R

rn fr

rvice Scr

MODE

Back to Hom

TEMPERATURE IS
FAHRENHEIT
PRESS ANY KEY TO EXIT

VACATION MODE ACTIVE
MODE ENDS ON NEXT DOOR
OPENING

NO SERVICE REQUIRED

38°F

30 INCH COLUMNS

19

ACCENT LIGHTING SYSTEM

S

creen

All models are equipped with an accent lighting system in the refrigerator and or freezer compartment(s).

To energize the accent lighting system, press the LIGHT key, and navigate to the corresponding compartment,

DOOR or ON will appear in the LCD indicating the accent lights are enabled. With the accent lighting system

ON, the LED’s will be energized and stay illuminated when the door is closed, in the DOOR position the lighting

system will only be energized with the door opening.

NOTE:

• WHEN LIGHTS ARE PLACED IN “ON” MODE, LIGHTS WILL NOT FADE-UP WHEN DOOR OPENS.

LIGHT NAVIGATION

38°F

LIGHT MODE DOOR

BACKLIGHT DOOR
EXIT

LIGHT MODE DOOR

BACKLIGHT DOOR

EXIT

LIGHT

LIGHT

LIGHT

38°F

MODE

LIGHT

ALARM

LIGHT MODE DOOR
BACKLIGHT DOOR
EXIT

LIGHT MODE ON

BACKLIGHT ON

LIGHT MODE DOOR
BACKLIGHT DOOR

LIGHT

38°F

EXIT

TRUE RESIDENTIAL

20

®

ALARM NAVIGATION (DOOR AJAR ALARM FEATURE ON/OFF)

S

cree

n

All Residential Series units are equipped with a door ajar alarm feature. To enable the door ajar alarm, press

the ALARM key on the control panel and “DOOR ALARM IS ON” will appear in the LCD indicating the alarm is

enabled. With the alarm enabled, the notification icons will appear and an audible alarm will beep continuously

whenever a door is left open for more than 5 minutes. To disable the door ajar alarm, press the ALARM key

again and “DOOR ALARM IS OFF” will appear in the LCD.

ALARM NAVIGATION

*TO STOP ALARM BUZZER PRESS

refrigerator
door ajar

*

38°F

DOOR ALARM IS ON

EXIT

DOOR ALARM IS OFF

EXIT

ALARM

ALARM

ALARM

ALARM

38°F

MODE

LIGHT

ALARM

DOOR ALARM IS ON

EXIT

DOOR ALARM IS OFF

EXIT

38°F

30 INCH COLUMNS

21

•door alarm

NOTIFICATION ALERTS

The diagrams on these pages illustrate what a customer may see in the LCD if the appliance needs attention.

NOTIFICATION ALERTS

38°F

•defrost

•high temp

•showroom mode

•communication error

•service required

38°F

MODE

LIGHT

ALARM

TRUE RESIDENTIAL

22

®

23 - 29

B a s i c e l e c t r O n i c c O n t r O l O p e r a t i O n s

D u a l z O n e

PRESERVE THE MOMENT

®

30 INCH COLUMNS

23

BASIC ELECTRONIC CONTROL OPERATIONS

UNIT ON/OFF

All units are shipped in ON Mode. When electricity is supplied to the appliance, a short power up diagnostics

test is initiated followed by one audible beep, the lights energizing and temperature readings appearing in the

LCD.

HOME SCREEN ON / OFF

ZONE

ZONE

OFF

55°F

45°F

MODE

MODE

LIGHT

LIGHT

ALARM

ALARM

55°F

OFF

45°F

(2 sec)

PLEASE NOTE THAT THOUGH POSSIBLE TO DISPLAY TEMPERATURES IN FAHRENHEIT OR
CELSIUS, IN MOST CASES FAHRENHEIT READINGS ARE SHOWN IN THIS MANUAL.

TRUE RESIDENTIAL

24

®

TEMPERATURE ADJUSTMENT

To adjust set-point, press the ZONE button to highlight the zone for adjustment. Once the zone is highlighted,

press DOWN or UP key on the control panel in multiple key strokes until the desired set-point is achieved. Each

key stroke equals a one degree change and is accompanied by an audible beep. When the desired set-point is

reached, press the ZONE button to return to “HOME” screen.

NOTES:

• THE TEMPERATURE RANGES FROM 40°F (4.4°C) TO 65°F (18.3°C) IN EITHER SECTION OF
THE UNIT

• INITIAL FACTORY SET-POINTS ARE 55°F (12.7°C) IN THE UPPER ZONE AND 45°F (7.2°C) IN

THE LOWER ZONE.

• THE INITIAL STROKE OF THE UP OR DOWN KEY WILL CHANGE THE PREVIOUS SET-POINT BY
ONE DEGREE.

SET POINT NAVIGATION

ZONE

ZONE 1 UPPER

ZONE

OR

55°F

55°F

ZONEZONE

ZONE 1 UPPER

55°F

ZONE 1 UPPER

55°F

45°F

MODE

MODE

LIGHT

ALARM

ZONE 2 LOWER

45°F

LIGHT

ALARM

ZONE

55°F

45°F

UPPER ZONE 55ºF / LOWER ZONE 45ºF

30 INCH COLUMNS

25

MODE NAVIGATION

m

S

n

e

Scree

n

The following pages illustrate unique customer input operations performed at the control panel. The input
operations described are: HOLIDAY MODE, TEMPERATURE UNIT SELECTION MODE AND VACATION MODE.

NOTES: (HOLIDAY MODE)

• SET-POINTS CANNOT BE CHANGED AND MANUAL DEFROST CANNOT BE INITIATED.

• THE FOLLOWING HOLDS TRUE IN ACCORDANCE WITH STAR-K REQUIREMENTS:

- Freezer defrosting functions will convert to a fixed time base sequence.

- The compartment/zone thermistors will still detect cut-in and cut-out, which is the determining factor to
start/stop the cooling process, but there will be a random sixteen (16) to twenty-one (21) second delay
before cooling begins/ends.

- The phrase “HOLIDAY MODE ACTIVE” in the LCD remains energized when the door is closed.

MODE NAVIGATION

ZONE

55°F

HOLIDAY MODE

TEMPERATURE ºF
VACATION MODE

45°F

MODE

MODE

55°F

45°F

MODE

LIGHT

ALARM

HOLIDAY MODE

TEMPERATURE ºF
VACATION MODE

SERVICE REPORT

EXIT

HOLIDAY MODE ACTIVE
PRESS ANY KEY TO EXIT

HOLIDAY MODE

TEMPERATURE ºF

VACATION MODE

HOLIDAY MODE

TEMPERATURE ºF

VACATION MODE

SERVICE REPORT

EXIT

SERVICE REPORT

EXIT

TRUE RESIDENTIAL

26

TEMPERATURE IS

MODE

FAHRENHEIT
PRESS ANY KEY TO EXIT

VACATION MODE ACTIVE

MODE

MODE ENDS ON NEXT DOOR
OPENING

MODE

Return fro
ervice Scree

MODE

Back to Hom

®

NO SERVICE REQUIRED

55°F

45°F

ACCENT LIGHTING SYSTEM

S

creen

All models are equipped with an accent lighting system in the refrigerator and or freezer compartment(s).

To change the accent lighting color, press the LIGHT key once until you see “CHANGE COLOR” press the

LIGHT button once again to start . Press the “LIGHT” button once again to lock in your desired

color.

DOOR or ON will appear in the LCD indicating the accent lights are enabled. With the accent lighting system

ON, the LED’s will be energized and stay illuminated when the door is closed, in the DOOR position the lighting

system will only be energized with the door opening.

COLOR CHANGE

To change colors of the LED’s, press the light button once until you see “CHANGE COLOR”. Press the “LIGHT”

button once and release to start cycling through . Press the “LIGHT” button again to hold the color

option you desire.

LIGHT NAVIGATION

ZONE

55°F

CHANGE COLOR

LIGHT MODE DOOR
BACKLIGHT DOOR

CHANGE COLOR

LIGHT MODE DOOR

BACKLIGHT DOOR

45°F

EXIT

EXIT

LIGHT

LIGHT

LIGHT

55°F

45°F

LIGHT

MODE

ALARM

CHANGE COLOR
LIGHT MODE DOOR
BACKLIGHT DOOR

ON

EXIT

CHANGE COLOR
LIGHT MODE DOOR

EXIT

LIGHT

ON

BACKLIGHT DOOR

CHANGE COLOR
LIGHT MODE DOOR
BACKLIGHT DOOR

EXIT

LIGHT

Back to Home

55°F

45°F

30 INCH COLUMNS

27

ALARM NAVIGATION (DOOR AJAR ALARM FEATURE ON/OFF)

e

Scree

n

All Residential Series units are equipped with a door ajar alarm feature. To enable the door ajar alarm, press

the ALARM key on the control panel and “DOOR ALARM IS ON” will appear in the LCD indicating the alarm is

enabled. With the alarm enabled, the notification icons will appear and an audible alarm will beep continuously

whenever a door is left open for more than 5 minutes. To disable the door ajar alarm, press the ALARM key

again and “DOOR ALARM IS OFF” will appear in the LCD.

ALARM NAVIGATION

ZONE

*TO STOP ALARM BUZZER PRESS

55°F

refrigerator
door ajar

*

DOOR ALARM IS ON

EXIT

DOOR ALARM IS OFF

EXIT

ALARM

45°F

55°F

ALARM

ALARM

ALARM

Back to Hom

45°F

MODE

LIGHT

ALARM

DOOR ALARM IS ON

EXIT

DOOR ALARM IS OFF

EXIT

55°F

45°F

TRUE RESIDENTIAL

28

®

NOTIFICATION ALERTS

The diagrams on these pages illustrate what a customer may see in the LCD if the appliance needs attention.

NOTIFICATION ALERTS

ZONE

55°F

•defrost

•high temp

•showroom mode

•communication error

•service required

45°F

55°F

45°F

MODE

LIGHT

ALARM

•door alarm

•zone 1 upper high temp

•zone 2 lower high temp

30 INCH COLUMNS

29

s h e l V i n g

r e f r i g e r a t O r s t O r a g e

30 - 32

f r e e z e r s t O r a g e

r e m O V i n g t h e D O O r s

k i c k p l a t e i n s t a l l a t i O n

TRUE RESIDENTIAL

30

PRESERVE THE MOMENT

®

®

SHELVING

All shelving and door bins come packaged inside the unit.

REFRIGERATOR STORAGE

GL ASS SHELVES

Remove the top foam piece holding the glass shelves. Carefully remove shelves and set aside. Remove all other
packing material. To install, insert glass shelf into the shelf standards on the back wall, with the front tilted
upward, and then lower the front until it stops. To remove or adjust a glass shelf, tilt up, and then lift up and out.

DOOR BINS

The door bins are located in the bottom drawer of the refrigerator. To install, push tabs into the slots in the door
and slide downward unit it stops. To remove or adjust a door bin, lift up and away from door back.

FINAL GLASS SHELF INSTALLATION

NOTE: BE CAUTIOUS OF PLACING TALL ITEMS IN TOP DOOR BIN, AS ITEMS MIGHT INTERFERE
WITH UI CONTROL PANEL.

DRAWERS

To remove a drawer, pull drawer forward until it stops. Use a Phillips screw driver to remove the two (2) screws
securing the drawer to the slides, then lift the drawer up and out of unit. To reinstall, pull drawer slides all the
way forward on unit, and then slide the drawer onto the slides until the hook on the back of the slide is over top
of the drawer, reinstall the screws using the Phillips screw driver.

FINAL DOOR BIN INSTALLATION

30 INCH COLUMNS

31

FREEZER STORAGE

WIRE SHELVES

Remove the top foam piece holding the wire shelves. Carefully remove shelves and set aside. Remove all other
packing material. To install, insert wire shelf into the shelf standards on the back wall, with the front tilted upward,
and then lower the front until it stops. To remove or adjust a wire shelf, tilt up, and then lift up and out.

WIRE BASKETS

FINAL WIRE SHELF INSTALLATION

To remove a basket, pull drawer forward until it stops. Use a Phillips screw driver to remove the two (2) screws
securing the basket to the slides, then lift the basket up and out of unit. To reinstall, pull drawer slides all the way
forward on unit, and then slide the basket onto the slides until the hook on the back of the slide is over top of the
rails, reinstall the screws using the Phillips screw driver.

REMOVING THE DOORS

Open the top louver grill. With the door open at 90 degrees, lift the door straight up and out of the hinges.
To re-install, hold the door 90 degrees to the opening and align hinge posts to the hinges. Lower the door into place.

KICK PLATE INSTALLATION

The kick plate is shipped with the unit but not attached to allow access to level the unit. Once the unit is level,
the kick plate attaches to the front, bottom of the unit with magnets located on the left and right.

KICK PLATE MAGNETSKICK PLATE INSTALLED KICK PLATE

TRUE RESIDENTIAL

32

®

s t a i n l e s s s t e e l e q u i p m e n t c a r e a n D c l e a n i n g

g e n e r a l m a i n t e n a n c e

33 - 36

D a t a ta g

c O n t a c t u s

w a r r a n t y s t a t e m e n t

PRESERVE THE MOMENT

®

30 INCH COLUMNS

33

STAINLESS STEEL EQUIPMENT CARE AND CLEANING

CAUTION: DO NOT USE ANY STEEL WOOL,
ABRASIVE OR CHLORINE BASED PRODUCTS TO

CLEAN STAINLESS STEEL SURFACES.

STAINLESS STEEL OPPONENTS

There are three basic things which can break down
your stainless steel’s passivity layer and allow

corrosion to rear its ugly head.

1. Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be

abrasive to stainless steel’s surface.

2. Deposits left on your stainless steel can leave

spots. You may have hard or soft water depending

on what part of the country you live in. Hard water

can leave spots. Hard water that is heated can

leave deposits if left to sit too long. These deposits

can cause the passive layer to break down and

rust your stainless steel.

All deposits left from food prep or service should

be removed as soon as possible.

3. Chlorides are present in table salt, food, and

water. Household and industrial cleaners are the

worst type of chlorides

to use.

RECOMMENDED CLEANERS FOR CERTAIN SITUATIONS /

ENVIRONMENTS OF STAINLESS STEEL

A. Soap, ammonia and detergent medallion applied

with a cloth or sponge can be used for routine

cleaning.

NOTE: THE USE OF STAINLESS STEEL
CLEANERS OR OTHER SUCH SOLVENTS IS NOT
RECOMMENDED ON PLASTIC PARTS. WARM
SOAP AND WATER WILL SUFFICE.

8 STEPS THAT CAN HELP PREVENT RUST ON STAINLESS STEEL:

1. USING THE CORRECT CLEANING TOOLS

Use non-abrasive tools when cleaning your stainless steel

products. The stainless steel’s passive layer will not be
harmed by soft cloths and plastic scouring pads. Step 2
tells you how to find the polishing marks.

2. CLEANING ALONG THE POLISH LINES

Polishing lines or “grain” are visible on some stainless

steels. Always scrub parallel to visible lines on some
stainless steels. Use a plastic scouring pad or soft cloth
when you cannot see the grain.

3. USE ALK ALINE, ALK ALINE CHLORINATED OR NON-
CHLORIDE CONTAINING CLEANERS

While many traditional cleaners are loaded with chlorides,

the industry is providing an ever increasing choice of non­chloride cleaners. If you are not sure of your cleaner’s
chloride content contact your cleaner supplier. If they
tell you that your present cleaner contains chlorides,
ask if they have an alternative. Avoid cleaners containing
quaternary salts as they can attack stainless steel, causing
pitting and rusting.

4. WATER T REATMENT

To reduce deposits, soften the hard water when possible.

Installation of certain f ilters can remove corrosive and
distasteful elements. Salts in a properly maintained water
softener can be to your advantage. Contact a treatment
specialist if you are not sure of the proper water
treatment.

B. Arcal 20, Lac-O-Nu Ecoshine applied provides

barrier film for fingerprints and smears.

C. Cameo, Talc, Zud First Impression is applied by

rubbing in the direction of the polished lines for

stubborn stains and discoloring.

D. Easy-off and De-Grease It oven aid are excellent

for removals on all finishes for grease-fatty acids,

blood and burnt-on foods.

E. Any good commercial detergent can be applied

with a sponge or cloth to remove grease and oil.

F. Benefit, Super Sheen, Sheila Shine are good for

restoration / passivation.

TRUE RESIDENTIAL

34

®

5. MAINTAINING THE CLEANLINESS OF YOUR FOOD
EQUIPMENT

Use cleaners at the recommended strength (alkaline

chlorinated or non-chloride). Avoid build-up of hard
stains by cleaning frequently. When boiling water with
your stainless steel equipment, the single most likely cause
of damage is chlorides in the water. Heating any cleaners
containing chlorides will have the same damaging effects.

6. RINSE

When using chlorinated cleaners you must rinse and wipe

dry immediately. It is better to wipe standing cleaning
agents and water as soon as possible. Allow the stainless
steel equipment to air dry. Oxygen helps maintain the
passivity film on stainless steel.

7. HYDROCHLORIC ACID (MURIATIC ACID) SHOULD NEVER
BE USED ON STAINLESS STEEL

8. REGULARLY RESTORE/PASSIVATE STAINLESS STEEL

GENERAL MAINTENANCE

Keeping the condenser coil clean will minimize required service and lower electrical cost. The condenser coil is
accessible from the front. The condenser coil should be cleaned by removing dust and other build-up from the
tube assembly with vacuum or a cleaning rag. When properly cleaned you should be able to see through the tube
assembly. Warranty does not cover cleaning the condenser coil.

DATA TAG

Please have your serial # on hand so we can better assist you. The serial# is a 7-digit number located on the left
hand side wall by the pull out wire basket in freezers, and the upper drawer in refrigerators.

CON TAC T US

CUSTOMER SERVICE
Phone: 8 8 8 -616 - 8783
www.true-residential.com

STEP 1. Open the top drawer and lift the glass shelf up and or out of the unit.

STEP 2. Locate the serial # and model # off the tag for all service/parts

related correspondence.

WARRANTY DEPARTMENT
Phone: [phone]
[e-mail]

SERVICE DEPARTMENT

Phone: [phone]
[e-mail]

30 INCH COLUMNS

35

TRUE RESIDENTIAL® SERIES

LIMITED WARRANTY STATEMENT

LIMITED 30 DAY COSMETIC WARRANTY

Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30)
days from the date of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of
original retail purchase. This limited warranty excludes any type of freight / concealed damage.

THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013.
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up
in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of
three (3) years from the date of original installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first.

SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR *For units purchased after Feb 1, 2013.
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing
to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6)
years from the date of original installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer,
whichever occurs first.

SEVEN THROUGH TWELVE-YEAR SEALED SYSTEM WARRANTY - PARTS ONLY *For units shipped from True after Feb 1, 2017
and REGISTERED via True’s Product Registration Page – TRUE warrants its hermetically sealed system: compressor, evaporator coil,
condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under normal
and proper use and maintenance service period of Twelve (12) years from the date of original installation but not to exceed twelve (12)
years and three (3) months after shipment from the manufacturer, whichever occurs first. Product must be registered with True to qualify
for this warranty. Factory seconds and clear Ice machines are excluded from this warranty.

TERMS APPLICABLE TO EACH WARRANTY

Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the
repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time
labor charges only and reasonable travel time, as determined by TRUE.

WARRANTY CLAIMS

All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of
cabinet, proof of purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to
TRUE along with the above listed information.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.

NO CONSEQUENTIAL DAMAGES. TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential
damages, including without limitation, losses or damages arising from food or product spoilage claims whether or not on account or
refrigeration failure.

WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. Any such assignment or transfer shall void the warranties herein made and shall void all warranties, express or implied,
including any warranty or merchantability or fitness for a particular purpose.

IMPROPER USAGE. TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from
improper usage or installation or failure to clean and/or maintain product as set forth in the warranty packet provided with the unit.

ALTERATION OR NEGLECT. TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been
subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood,
or act of God.

IMPROPER ELECTRICAL CONNECTIONS. TRUE is not responsible for the repair or replacement of failed or damaged components
resulting from electrical power failure, high or low voltage, use of extension cords, or improper grounding of the unit.

YOUR RIGHTS UNDER STATE LAW.

This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of consequential damages or a limitation on how long an implied warranty lasts, so the above exclusion or
limitation may not apply to you.

OUTSIDE U.S./CANADA. This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold
or used outside the United States or Canada.

SUBMIT WARRANTY CLAIMS TO: True Residential
2001 East Terra Lane
O’Fallon MO 63366
[e-mail]

TRUE RESIDENTIAL

36

®

MS • 5/17 • API2335

NOTES

NOTES

CONTACT US

www.true-residential.com

toll free [phone]

212530

RD · REV 7.17