True TC400 Owner's Manual

*Assembly Guide & Warranty Card Included

C400 TREADMILL

T

OWNER’S MANUAL

Transcend Console

Escalate9 Console

Emerge Console

Revision 052418

T

C400 TREADMILL OWNERS MANUAL

IMPORTANT:

All Products shown are prototype. Actual product delivered may vary.
Product specifications, features & software are subject to change without notice.
For the most up to date owner’s manual please visit www.truefitness.com.
For documents in additional languages please visit www.truefitness.com/document-library/29/international-manuals

IMPORTANTE:

Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir.
Especificaciones de productos, características y software están sujetas a cambios sin previo aviso.
Para la más actualizada de este manual del propietario, por favor visite www.truefitness.com
Para los documentos en otros idiomas, por favor visite www.truefitness.com/document-library/29/international-manuals

IMPORTANT:

Tous les produits présentés sont prototype. Le produit réel livré peut varier.
Spécifications du produit, caractéristiques et logiciels sont sujettes à modification sans préavis.
Pour la plus à jour le manuel du propriétaire s'il vous plaît visitez www.truefitness.com.
Pour

documents dans des langues supplémentaires, veuillez www.truefitness.com/document-library/29/international-manuals de visite

重要提示：

显示所有产品的原型。实际交付的产品可能有所不同
产品规格，功能和软件如有更
迄今为止对于大多数的使用说明书，
对于其他语言的文档，请访问www.truefitness.com/document-library/29/international-manuals

改，恕不另行通知

请访问www.truefitness.com

:مﺎھ

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و ،ﺞﺗﻧﻣﻟا تﺎﻔﺻاوﻣ ﺞﻣارﺑﻟاو تازﯾﻣﻟارﯾﯾﻐﺗﻠﻟ ﺔﻠﺑﺎﻗ رﺎﻌﺷإ نود.

ﻟ لﺻﯾ ﺎﻣ مظﻌﻣنﻵا ﻰﺗﺣ كﻟﺎﻣﻟا لﯾﻟد ةرﺎﯾز ﻰﺟرﯾ

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تادﻧﺗﺳﻣﻠﻟ تﺎﻐﻟ ﻲﻓ ﻰﺟرﯾ ،ﺔﯾﻓﺎﺿإ ةرﺎﯾز

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WICHTIG:

Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann variieren.
Produkt-Spezifikationen, Funktionen und Software können sich ohne vorherige Ankündigung ändern.
In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truefitness.com.
Für Dokumente in weiteren Sprachen finden Sie unter www.truefitness.com/document-library/29/international-manuals

BELANGRIJK:

Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen.
Product specificaties, eigenschappen & software zijn onderhevig aan verandering zonder kennisgeving.
Voor de meest actuele handleiding van de eigenaar kunt u terecht www.truefitness.com.
Voor documenten in andere talen kunt u terecht op www.truefitness.com/document-library/29/international-manuals

ВАЖНО:

Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться.
Технические характеристики, особенности и программного обеспечения могут быть изменены без предварительного
уведомления.
Для получения самой последней на сегодняшний день руководство по эксплуатации пожалуйста, посетите
www.truefitness.com

.Для документов на другие языки, пожалуйста, посетите www.truefitness.com/document-library/29/international-manuals

Truefitness.com / 800.426.6570 / 636.272.7100

T

C400 TREADMILL OWNERS MANUAL

Frank Trulaske, founder and CEO of TRUE, has had the same simple philosophy of delivering superior products, service

and support for over 30 years. Today, TRUE is the global leader in premium cardio equipment for the commercial and

residential markets. Our goal is to be the leader in technology, innovation, performance, safety and style. TRUE has

received many awards for its commercial and retail product over the years and remains the benchmark for the industry.

Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used in all its cardio

products, both commercial and residential alike.

The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of

truly extraordinary treadmills, indoor cycles and elliptical cross-trainers. As a result, people all over the world are

benefiting from the TRUE experience. Innovation across the full product line has made TRUE successful and is a

trademark of the TRUE heritage. TRUE’s patented Heart Rate Control® technology is just one of the remarkable ways we

deliver simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and

fitness goals.

TRUE strives to perfect biomechanically correct and orthopedically comfortable, functional products. Whether it be the

mesh seat in the recumbent bike, the Soft Step® in the elliptical cross-trainers or the Soft System® in our treadmills, we

deliver the best.

At the heart of our success is the relentless and systematic life testing of both our products and their components. We

have dedicated employees who understand our philosophy is to deliver the best products in the world.

Our goal is not to sell the most cardio products in the world, but to deliver the world’s best premium equipment for our

customers’ health and fitness solutions.

To own a TRUE machine is to be part of an exclusive fitness community that delivers results – your results.

Thank you for becoming a part of the TRUE experience.

TRANSCEND ALL OTHERS!

Truefitness.com / 800.426.6570 / 636.272.7100

Chapter 1: Safety Instructions

T

C400 TREADMILL OWNERS MANUAL

TABLE OF CONTENTS

Safety Instructions 1
Use of Safety Key 4
Space Requirements 4
Grounding Instructions 5
Power Requirements 6
Warning Decals 7
Compliances 7

Chapter 2: Assembly Instructions

Pre-Assembly Check List
Treadmill Assembly Steps

Chapter 3: Product Overview

Treadmill Overview

Chapter 4: Care & Maintenance

Care & Maintenance
Cleaning the Equipment
Running Belt Alignment
Tensioning the Running Belt
Treadmill Lubrication
Leveling the Treadmill
Other Scheduled Preventive Maintenance
Long Term Storage

:

9
11

20

22
22
23

24
24
25
25
25

Chapter 5: Customer Service

Contacting Service
Contacting Sales
Reporting Freight Claims or Parts

Chapter 6: Additional Information

Troubleshooting Guide

Wiring Diagrams

Chapter 7: Warranty Information

Warranty Information

Truefitness.com / 800.426.6570 / 636.272.7100

Damage

26
26
27

28

35

37

CHAPTER 1: SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE SAFETY INSTRUCTIONS

This

treadmill is intended for a commercial or institutional setting. This owner’s manual should be accessible to all

personal trainers, faculty, and members.

WARNING: All EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE TREADMILL.

WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising may result in
serious injury or death. If you feel faint, stop exercising immediately.

WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a warning is
presented electronically.

TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program,
particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high
cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness
professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness,
pain or shortness of breath, he or she must stop immediately.

WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning or
attempting any maintenance activity. Do not handle the plug with wet hands.

WARNING: To reduce the risk of burns, fire, electric shock or injury, it is imperative to connect each product to a
properly grounded 110V electrical outlet. A risk of electrical shock may result from improper connection of the
equipment’s grounding conductor. Check with a qualified electrician if you are unsure about proper grounding
techniques. Do not modify the plug provided with this product. If it will not fit an electrical outlet, have a proper
outlet installed by a qualified electrician. Your TRUE Fitness product must be properly grounded to reduce risk of
shock if the treadmill malfunctions. Your treadmill is equipped with an electrical cord, which includes an
equipment grounding conductor and a grounding plug. The plug must be inserted into an outlet that has been
properly installed and grounded in accordance with all local codes and ordinances. A temporary adapter cannot
be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp outlet is
not available, a qualified electrician must install one.

WARNING: Do not move the equipment by lifting the console. Do not use the console as a handlebar during a workout.

WARNING: This product contains chemicals known to the state of California to cause cancer and birth defects or other
reproductive harm.

WARNING: Keep equipment stable on flat ground.

WARNING: Replace warning labels that may be worn, damaged or missing

WARNING: Replace any non-working or damaged components; remove the unit from service until repair is
performed.

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CHAPTER 1: SAFETY INSTRUCTIONS

WARNING: To reduce the risk of burns, fire and electric shock or injury to persons, follow these instructions:

• This appliance should never be left unattended when plugged in.

• Do not use any type of extension cord with this product.

• Unplug it from the outlet when not in use and before any servicing.

• Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops

airflow.

WARNING: Risk of personal injury-crushing hazard when treadmill is in operation - Keep feet, hands, and
fingers away from moving parts.

CAUTION:

• Health related injuries may result from incorrect or excessive use of exercise equipment.

• Do not use typing or web surfing features at excessive speeds. Always stabilize yourself by holding a stationary

handle when using typing or web surfing features. (Varies by console option)

• Do not use the contact heart rate grips as a handlebar during a workout.

• Any changes or modifications to this equipment could void the product warranty.

• To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.

• Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped,

damaged, or even partially immersed in water. Contact TRUE Customer Service for a replacement.

• Use a TRUE AC power cord or AC/DC adapter only.

• *Note the plug configuration for the power adapter may vary by country.

• Position this product so the power cord plug is accessible to the user.

• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a

handle. Do not run the power cord along the side or under the treadmill.

• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a
similarly qualified person to avoid a hazard.

• Do not use this product in areas where aerosol spray products are being used or where oxygen is being
administered. Such substances create the danger of combustion and explosion.

• Always follow the console instructions for proper operation.

• Close supervision is necessary when used near children under the age of 15, or disabled persons.

• Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme

temperature changes

• Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any
obstructing material.

• Never insert objects into any openings in this product. If an object should drop inside, turn off the power, unplug
the power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer
Service.

• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with
lids are recommended.

• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make
sure no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces
and towels away from moving parts.

• Do not reach into or underneath the unit, or tip it on its side during operation.

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CHAPTER 1: SAFETY INSTRUCTIONS

CAUTION (continued):

• Use correc

• Do not allow animals on or near the equipment while in operation.

• Use the side handrails whenever additional stability is required. In case of emergency, such as tripping, the side

handrails should be grabbed and the user should place his/her feet on the side platforms. The front handlebars
should be used to grasp the heart rate sensors or to rest the hand on while operating the activity zone keys, but not
for stability, emergency, or continuous use.

• Do not exceed maximum user weight of 400 lbs (181 kg).

• Do not use if you have a cold or fever.

• When using this exercise machine, basic precautions should always be followed.

• Use this equipment only for its intended use as described in this manual.

• Do not use attachments not recommended by the manufacturer.

• Allow only trained personnel to service this equipment.

• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out

of reach of the equipment while it is in motion.

• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards involved.

• Children shall not play with the appliance.

• Cleaning and user maintenance shall not be made by children without supervision.

• Allow only one person at a time on the equipment while it’s operating.

• It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.

• To avoid injury stand on the side rails before starting the treadmill.

• Avoid exiting treadmill while leaving the tread belt in motion.

• Never walk or jog backwards on the treadmill.

t ergonomic positioning while running on treadmill.

CAUTION:

• To avoid serious injury, do not touch the incline rack while the treadmill is in use.

• To avoid serious injury, do not touch the belt while the treadmill is in use.

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CHAPTER 1: SAFETY INSTRUCTIONS

3

USE OF SAFETY KEY (E-STOP):

• Attach the safety cl

• Attach the magnetic key to the treadmill console assembly.

ip to your clothing before each workout and when treadmill is in use. (See Fig 2)

1

2

Space Requirements:

ASTM (USA) and EN (European) regulations require a minimum of 20” (0.5m) on each side of the treadmill and a 79” (2
m) safety z

one at the rear of the treadmill. (See Fig 1)

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CHAPTER 1: SAFETY INSTRUCTIONS

GROUNDING INSTRUCTIONS:

This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding
conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.

DANGER

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock.

• Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly

grounded. Do not modify the plug provided with the product. If it will not fit the outlet, have a proper outlet
installed by a qualified electrician.

• Do not remove the motor cover or you may risk injury due to electric shock.

• The 120-V model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug

illustrated in figure A. Make sure the product is connected to an outlet having the same configuration as the plug.
No adaptor should be used with this product.

• The 230-V model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped with a
specific electric cord and has a grounding plug that looks like the plug illustrated in figure B. Make sure that the
product is connected to an outlet having the same configuration as the plug in Figure B. No adapter should be
used with this product. If the product must be reconnected for use on a different type of electric circuit, the
reconnection should be made by qualified service personnel.

:

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CHAPTER 1: SAFETY INSTRUCTIONS

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CHAPTER 1: SAFETY INSTRUCTIONS

WARNING DECALS:

WARNING: Replace warning labels that may be worn, damaged or missing.

To replace any worn or missing warning decals contact TRUE FITNESS by visiting www.truefitness.com
customer service at 800-883-8783.

or contact

COMPLIANCES:

This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit
www.truefitness.com.

Truefitness.com / 800.426.6570 / 636.272.7100 7

CHAPTER 2: ASSEMBLY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

• Read and understand all instructions and warnings prior to use.

• Obtain a medical exam before beginning any exercise program. If at any time during exercise you

feel faint, dizzy, or experience pain, stop and consult your physician.

• Obtain proper instruction prior to use.

• This treadmill is intended for light commercial use only.

• Inspect the treadmill for incorrect, worn, or loose components and do not use until corrected,

replaced, or tightened prior to use.

• Do not wear loose or dangling clothing while using the treadmill.

• Care should be used when mounting or dismounting the treadmill.

• Read, understand, and test the emergency stop procedures before use.

• Disconnect all power before servicing the treadmill.

• Do not exceed maximum user weight of 400 lbs.

• Keep the top side of the moving surface clean and dry.

• Keep children and animals away.

• Use caution when moving and assembling treadmill.

• All exercise equipment is potentially hazardous. If attention is not paid to the conditions of

equipment usage, death, or serious injury could occur.

• Save these instructions.

Basic Guidelines for Setting Up Your Treadmill:

After removing the treadmill from the packaging, place your treadmill on a clean, level surface. Make sure the electrical
cord easily reaches a grounded three-pronged outlet and has enough slack to allow the deck to incline without tightening
the cord. Do not allow the treadmill assembly to rest on the cord.

Important Electrical Requirements – 120V:

Your TRUE treadmill requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. This means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but
you must ensure the treadmill does not share the circuit with anything else.

Important Electrical Requirements – 230V

Your TRUE treadmill requires a dedicated 230 volt, alternating current (AC), 15 amp grounded outlet circuit. This means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 230V AC 15 amp requirement, but
you must ensure the treadmill does not share the circuit with anything else.

Danger: Do not use an extension cord or ungrounded outlet.

The ground helps prevent electrical damage to your treadmill and enhances your safety by helping to prevent shock.
Check with a qualified electrician or serviceman if you are in doubt as to whether the treadmill is properly grounded. Do
not modify the plug provided with the treadmill if it will not fit the outlet. Have a proper outlet installed by a qualified
electrician.

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

Item

Description

Qty

A

Console Rack

1

B

Frame

1

C

Pedestal (L)

1

D

Pedestal (R)

1

E

Handrail (L)

1

F

Handrail (R)

1

G

Shoulder Cover-Top (L)

1

H

Shoulder Cover-Top I)

1

I

Shoulder Cover – Bottom (L)

1

J

Shoulder Cover – Bottom (R)

1

K

Power Cord

1

L

Console Cover

1

PRE-ASSEMBLY CHECK LIST:

Frame Components:

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

Item

Description

Qty

Where Used

a

Wire Tie

3

Cables

b

Bolt M8 x 1.25 x 75mm

8

Pedestals

c

Screw M4 x 0.7 x 10mm

19

Shoulder Cover-Top and Bottom

d

Washer M8 - Internal Tooth

20

Various

e

Bolt M8 x 1.25 x 80mm

4

Hand Rails

f

Bolt M8 x 1.25 x 40mm

8

Console Rack

g

Shoulder Plates

8

Console Rack

h

Tread Belt Lubricant

1

Under Tread belt

i

T- Spanner – 8mm

1

Tread Belt Adjustment

j

Wrench 17mm

1

Hex Head Bolt – Pedestal Front

k

Hex Key – 5mm

1

Various

PRE-ASSEMBLY CHECK LIST (continued):

Hardware Pack:

NOTE: Consult your TRUE Fitness TCS400 Treadmill Owner’s Manual for information related to item (h) Tread Belt
Lubricant for Tread Belt lubrication procedure and item (i) T-Spanner – 8mm for Tread belt Adjustment.

Tool Requirements:

• Hex Key – 5mm, T-Spanner-8 mm, Wrench 17mm (included with hardware kit)

• 7/16 Open End Wrench (not included)

• Long Nose Pliers (not included)

• #2 Phillips Screwdriver (not included)

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS:

STEP 1: Remove Motor Cover:

a) Remove two screws (l) and two

Motor Decoration Covers from
Frame.

b) Remove seven screws (m) and
Motor Cover from Frame.
c) Set hardware to the side for use in
step 4.

STEP 2: Pedestal Installation:

a) Check that Hex Head Bolts are
backed out enough to clear the
Pedestals when insta
b) Install Pedestal – R (D) into
pedestal support on Frame (B) while
pulling four cables out of pedestal
support as shown in Fig. 2-1.

NOTE: Be careful not to pinch cables.
c) Install Pedestal – L (C) into

pedestal support on Frame.
d) Using 5mm Hex Key, install but do
not tighten eight Bolts-M8 x 75mm
(b) and Washers-M8 (d) as shown .

Required Hardware:

8 M8 x 75mm Bolts (b)

lled.

8 Internal Tooth M8 Washers (d)

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

STEP 3-1: Frame Cable Connections:

a) Route the COAX, AUXPS, I/O,
and COMM cables to the front of
the

treadmill frame.

Connect AUXPS

Cable Here

Connect COMM

Cable Here

Connect COAX

Cable Here

b) Connect the COMM cable to the
network jack o

c) Remove nut and washer from front

COAX Cable.

of
d) Pass front of COAX Cable through
hole in electrical panel and install
washer and tighten nut using 1/2 inch
open end wrench on nut and long
nose pliers on connector portion of
cable.

n the power plate.

Connect I/O

Cable Here

Connect

COMM

Cable Here

Pass COAX

Cable

Through Here

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

Step 3-3 Power Inlet Assembly-220V (Optional):

a) Remove any power cords that might be attached to the
unit. Note: This step can be performed without removing
the motor cover. The power inlet assembly can safely be
pulled out about 4 inches.

b) Remove the power inlet assembly-110V from the

power panel assembly. Keep the three screws M5 x .8 for
later in this step.

c) Install the 220V power inlet assembly as follows:
Disconnect the wires one at a time as you transfer them
from the original 110V panel to the 220V panel. Note:
The 220V panel has a green, blue, and a brown color dot
on it. The colored dots correspond to which color cables
should be installed at those locations. Begin moving the
GREEN/YELLOW wire over to the GREEN dot. Next,
move the BLUE wire over to the BLUE dot. Lastly, move
the BROWN wire over to the BROWN dot.

d) Secure the power inlet assembly-220V to the power

panel assembly using three screws M5 x .8.

Hardware Required:

3 screws M5 x .8

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13

CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

STEP 4: Console Rack and Motor Cover Installation:

a) Install Console Rack (A) onto

e

Hex Nut

Hex Screw

Pedestals R & L by resting Console
Rack tubing on top of Pedestal tubing
cradles.
b) Using 5 mm Hex Key, install but
do not tighten, 8 Shoulder Plates (g),
8 Bolts-M8 x 40mm (f) and 8 internal
tooth washers (d) through Console
Rack tubing and into Pedestal tubing
cradles. Once all eight bolts are
installed, tighten all bolts.
c) Tighten the 8 Bolts that secure
Pedestals to Frame. (see step 2)
d) Use a 17mm wrench to tighten two
Hex Head Bolts until secure against
Pedestal legs. Then tighten two nuts
to secure Hex Head Bolts. See Fig 4-1.

Required Hardware:

8 Shoulder P

8 M8 x 40mm Bol

8 Internal Tooth M8 Washers (d)

) Place Motor Cover onto frame.
Using a Phillips Screwdriver, install
Motor Cover into Frame with seven
Motor Cover screws. Install Motor
Decoration Covers with two screws as
shown.

Required Hardware:

Hardware from step 1.

lates (g)

ts (f)

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

STEP 5: Console Rack Cable Connections:

STEP 6: Handrail Installation:

STEP 7: Top Shoulder Covers:

a. Using a Phillips screwdriver, install

a) Connect the COAX, AUXPS,
COMM and I/O cables coming from

the right pedestal to the
corresponding wires in the console
rack.
NOTE: All four connections are made
for any Console model.

a) Insert Handrails (E, F) onto
Pedestals and secure with 4 Bolts -M8
x 80mm (c) and Internal Tooth
Washer M8 (d) using 5 mm Hex Key.

Required Hardware:

4 M8 x 80mm bolts (c)

4 Internal Tooth M8 Washers (d)

Shoulder Cover Top pieces Left (G)
and Right (H) with three Screws M4 x
10mm (c) on each side as shown.
CAUTION: Make sure cabling is
NOT pinched during installation.

Required Hardware:

Qty. 6 M4 x 10mm screws(c)

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

STEP 8: Bottom Shoulder Covers:

a) Using a Phillips screwdriver, install
Shoulder Cover Bottom pieces Left (I)
and Right (J) with five Screws M4 x
10mm (c) on each side as shown.
CAUTION: Make sure cabling is
NOT pinched during installation.

Required Hardware:

10 M4 x 10mm screws (c)

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CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

STEP 9A Console Mast Assembly:

Place the two bottom console mounting screws
inside the bottom keyholes on the console mast
assembly. Partially thread the two top console
mounting screws into the console. Fully tighten all
four console mounting screws.

Note: Ensure all cable connections are routed
inside the console mast assembly to prevent cable
pinching.

Note: Refer to the respective console manual
included with your console for wiring connections.

Hardware Required:

Part Number 00567800
Qty 4: M5 x 12 bolts

STEP 9B Rear Console Cover:

a) Attach the rear console cover (L)
with 3 Screws M4 x 10mm (c) as
shown.
Note: For sp
instructions, see the corresponding
section at the end of Chapter 2:
Assembly Instructions.

Required Hardware:

ecific console assembly

3 M4 x 10mm screws (c)

Truefitness.com / 800.426.6570 / 636.272.7100 17

CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

STEP 10: Power Cord Installation:

a) Insert Power Cord into Power Inlet
shown to the right.

NOTE:

appear different from the figure to the right.

POWER SWITCH: ― = ON, O = OFF

CIRCUIT BREAKER: In the event the
current drawn by the treadmill
exceeds a specified value, the Circuit
Breaker portion of the power on/off
switch will operate. The rocker lever
will automatically release and position
itself to a position half way between
on and off, thus opening the power
circuit.
If this should occur, please wait 10
minutes and then reset the Circuit
Breaker by rocking the power switch
fully to the OFF position (O), and
then rocking the power switch back to
the ON position (-). If it does not
reset, or the Circuit Breaker operates
again udner normal use, contact True
Fitness at 1-800-883-8783.

220V Front Electrical Panel will

Coax Cable

Power Inlet

V Shown)

(110

Power Switch

Network Port

Note: The above picture shows the power switch in the OFF
position (O) for reference.

Port

Circuit Breaker Positions

220V

110V

Truefitness.com / 800.426.6570 / 636.272.7100

18

CHAPTER 2: ASSEMBLY INSTRUCTIONS

TREADMILL ASSEMBLY STEPS (continued):

STEP 11: Unit Leveling (if needed):

a) Ensure treadmill incline rack wheels

on the floor and not on cardboard, packaging, etc.
b) Using a 15/16 inch open end wrench, loosen nut A on
Right Rear Foot (only side adjustable).

c) Using a level or estimating by sight, turn section B of foot

clockwise, or counter-clockwise, using a 7/8 inch open end
wrench to level the rear of tread
d) Tighten nut A until it is secured against bottom of treadmill.
Note: The recommended gap between (A) and (B) is 1/4" on a flat
floor.

mill.

and rear feet are resting

STEP 12 Attach Safety Key:

NOTE: The safety key and
attachment cord are wrapped around
plate during shipping as shown.

a) Unwind safety key and cord from
plate.

c) Attach Safety Key magnet to front
of Center Pod as shown.
d) Attach Safety Key clip to plate
located on Console Rack (when not
working out).
e) Attach clip to clothing at the
beginning of any workout.

CAUTION: Read treadmill Owner’s
Manual before attempting any
workout.

Truefitness.com / 800.426.6570 / 636.272.7100 19

MAGNET

CLIP

LANYARD

ATTACHED

TO PLATE

CHAPTER 3: PRODUCT OVERVIEW

Console Assembly
Straddle Covers

Belt

Leveling Feet

On/Off Switch,

Power Cord

Belt Adjustment

Contact Heart

Rate Pad

Contact Heart

Rate Pad

Safety (E-Stop)

Key

Quick Access

Keys

TREADMILL OVERVIEW:

Bolts

Truefitness.com / 800.426.6570 / 636.272.7100 20

Circuit Breaker, and

CHAPTER 3: PRODUCT OVERVIEW

TREADMILL OVERVIEW (continued):

Console Assembly:

The console allows the user to set up a workout program and control the treadmill during a workout (For console
overview and operation instructions refer to chapter 4).

Quick Access Keys:

Allows the user to quickly start, stop and wake the treadmill or make fast, convenient adjustments to the incline level or
speed of the treadmill.

Contact Heart Rate Pads:

Allows the user to check their heart rate without wearing a wireless chest strap.
*For increased safety and accuracy this feature should only be used when the belt speed is below 4 mph.

Safety (E-Stop) Key:

A tethered safety device designed to attach to both the user and the treadmill console. Removal of the key from the console
will stop belt motion to prevent injury in an emergency.
*The safety key must be in place on the treadmill, and should be attached to the user’s clothing. The treadmill will not
operate if the safety key is not attached to the treadmill.

Belt:

The moving surface of the treadmill on which the user walks or runs.

Straddle Covers:

Stationary covers on either side of the belt, which allows the user to safely straddle the belt during startup or in the event of
an emergency.

Belt Adjustment Bolts:

An adjustment system that allows the users to adjust the belt tracking and tension as needed.

On/Off Switch:

Allows users or faculty to turn the power on or off to the treadmill.

Circuit Breaker:

A safety device designed to protect the treadmill from excessive electrical current.

Power Cord:

Delivers power from the wall outlet to the treadmill.

Leveling Feet:

An adjustable system used to aid in the leveling the treadmill.

Truefitness.com / 800.426.6570 / 636.272.7100 21

CHAPTER 4: CARE & MAINTENANCE

CARE & MAINTENANCE:

It is important to perform the minor maintenance tasks described in this section. Failure to maintain the treadmill as
described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from
its power source before cleaning or performing any maintenance tasks.

Inspection:

TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect
the treadmill daily. Check for worn, frayed or missing safety lanyards. Replace missing or worn safety lanyards
immediately. Do not exercise on the treadmill without attaching the safety clip to your clothing. Look and listen for
slipping belts, loose fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment
may be in need of service. If any of these are noticed, obtain service. Do not attempt to use the treadmill until proper
service has been performed or damaged parts have been replaced.

Important:

If you determine that the treadmill needs service, make sure that the treadmill cannot be used inadvertently. Turn the unit
off, and then unplug the power cord from its power source. Remove the magnetic safety key and safety clip and store it in
a safe place. Make sure other users know that the treadmill needs service.
*To order parts or to contact a TRUE Authorized Service representative, please visit www.truefitness.com.

CLEANING THE EQUIPMENT:

After Each Use:

• Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a
soft cloth and wipe all exposed surfaces.

• Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a soft
cloth and wipe the surface of the console. This helps remove fingerprints, dust, and dirt.

Weekly:

• Vacuum any dust or dirt that might have accumulated under or around the treadmill, any motor cover vents and
under the straddle covers. Clogged air vents can prevent adequate cooling to the drive motor, incline motor, and
motor control board causing a shortened life.

• Check for proper running belt alignment and tension. If running belt adjustment is required see sections
RUNNING BELT ALIGNMENT: and TENSIONING THE RUNNING BELT: below.

CAUTION:

Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness
Warranty. Never pour water or spray liquids on any part of the treadmill. Allow the treadmill to dry completely before
using. Frequently vacuum the floor underneath the unit to prevent the accumulation of dust and dirt, which can affect the
smooth operation of the unit. Use a soft nylon scrub brush to clean the running belt. Do not clean directly underneath the
treadbelt. Most of the working mechanisms are protected inside the motor cover and base of the treadmill. However, for
efficient operation, the treadmill relies on low friction. To keep the friction low, the unit’s running belt, staging platforms,
and internal mechanisms must be as clean as possible.

Truefitness.com / 800.426.6570 / 636.272.7100 22

CHAPTER 4: CARE & MAINTENANCE

RUNNING BELT ALIGNMENT:

Proper belt alignment allows the belt to remain centered and ensures smooth operation. Realigning the belt takes a few
simple adjustments. If you are unsure about this procedure, call the TRUE Service Department.

CAUTION:

l care must be taken when aligning the running belt. Turn off the treadmill while adjusting or working near the rear

Specia
roller. Remove any loose clothing and tie back your hair. Be very careful to keep your fingers and any other object clear of
the belt and rollers, especially in front of the roller and behind the deck. The treadmill will not stop immediately if an
object becomes caught in the belt or rollers.

CAUTION:

If you hear any chafing or the running belt appears to be getting damaged, stop the running belt immediately by pressing
the STOP key. Contact the TRUE Service Department. Walk around to the rear of the unit and observe the belt for a few
minutes. The belt should be centered on the running deck. If the belt drifts off center, you must make adjustments.

Important:

Failure to align the belt may cause the belt to tear or fray, which may not be covered under the TRUE Fitness Warranty.
To stop the running belt, press the STOP key. Turn the treadmill off.

CAUTION:

For your safety, use the power switch to turn off the treadmill before making any adjustments. Do not adjust the running
belt when someone is standing on the unit.

CAUTION:

Do not turn the adjusting bolt more than ¼ turn at a time. Over tightening the bolt can damage the treadmill. If you are
unsure how to adjust the running belt, call the TRUE Service Department.

If the running belt is too far to the right side:

• Locate the belt adjustment bolts in the rear end caps of the
treadmill. (To determine left and right, stand at the rear of the
treadmill and face the display).

• Using the appropriate size Allen wrench or socket turn the
RIGHT adjustment bolt clockwise ¼ turn.

• Turn the treadmill on and start the belt at 3mph keeping off
the unit.

• Allow 2 minutes for the belt to adjust itself.

• Repeat the above steps if additional adjustment is necessary.

Truefitness.com / 800.426.6570 / 636.272.7100 23

CHAPTER 4: CARE & MAINTENANCE

RUNNING BELT ALIGNMENT (continued):

If the running belt is too far to the left side:

• Locate the belt adjustment bolts in the rear end caps of the
treadmill. (To determine left and right, stand at the rear of the
treadmill and face the display).

• Using the appropriate size Allen wrench or socket turn the
LEFT adjustment bolt clockwise ¼ turn.

• Turn the treadmill on and start the belt at 3mph keeping off
the unit.

• Allow 2 minutes for the belt to adjust itself.

• Repeat the above steps if additional adjustment is necessary.

TENSIONING THE RUNNING BELT:

If there is a slipping or jerking sensation when running on the treadmill, the running belt may require tightening. In most
cases the belt has stretched from use. Tensioning the belt takes a few simple adjustments. If you are unsure about this
procedure, call the TRUE Service Department.

• Locate the b
the treadmill.

• Using the appropriate size Allen wrench or socket turn
BOTH adjustment bolts clockwise ¼ turn.

• Turn the treadmill on and start the belt and check if the
slipping continues. Repeat the above steps if additional
adjustment is necessary.

elt adjustment bolts in the rear end caps of

TREADMILL LUBRICATION:

For commercial use over 20 hours per week, TRUE recommends lubricating every three months.

• Loosen

• Lift the belt and apply the lubricant to the center of the deck.

• Center and re-tensio

• Walk on the treadmill at 2MPH for about 60 seconds to

spread

the belt adjustment bolts in the rear end caps.

n the belt using the directions above.

the lubricant evenly through the belt and deck.

Truefitness.com / 800.426.6570 / 636.272.7100 24

*Please c
proper lubricants.

ontact your dealer or visit www.truefitness.com to obtain the

CHAPTER 4: CARE & MAINTENANCE

LEVELING THE TREADMILL:

The treadmill has adjustable rear leveling feet. Make sure that the running surface is level.
If the treadmill is placed on an uneven surface, adjusting the rear feet can help, but may not
completely compensate for extremely uneven surfaces.

OTHER SCHEDULED PREVENTIVE MAINTENANCE:

TRUE r
your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician.

ecommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact

Scheduled Preventive Maintenance:

Record time, distance and hours from the console.

•

Check error log in console.

•

Check running belt and drive belt tension and tracking.

•

Remove the motor cover and vacuum any debris out of the drive motor, speed sensor cage, motor control board

•

and heat sink motor compartment.

Move treadmill and vacuum underneath.

•

Lubricate elevation pivot points including rear stabilizing feet and the lift motor screw.

•

Lubricate walking belt and deck.

•

Inspect all fasteners.

•

Inspect all electrical connections.

•

Inspect all components for abnormal or premature wear.

•

CAUTION:

Use only TRUE Fitness certified service providers.

LONG TERM STORAGE:

When the treadmill is not in use for any length of time, turn it off. Make sure that the power cord is unplugged from the
power source and is positioned so that it will not become damaged or interfere with people or other equipment.

Storing the Chest Strap:

Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the
chest strap from extremes in temperature. Do not store it in a place that may be exposed to temperatures below 32° F
(0° C). To clean the chest strap, use a sponge or soft cloth dampened in mild soap and water. Dry the surface thoroughly
with a clean towel.

Truefitness.com / 800.426.6570 / 636.272.7100 25

CHAPTER 5: CUSTOMER SERVICE

CONTACTING SERVICE:

TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the
request. After information has been gathered you may choose to contact your selling dealer or local service company to
set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truefitness.com
and use our dealer locator to obtain the contact information for the closest dealer).

You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
[e-mail] Monday – Friday during normal business hours.

TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366

1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: [e-mail]

CONTACTING SALES:

Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the
appropriate sales representative to answer your questions.

TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366

1.800.426.6570
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: [e-mail]

Truefitness.com / 800.426.6570 / 636.272.7100 26

CHAPTER 5: CUSTOMER SERVICE

REPORTING FREIGHT OR PARTS DAMAGE:

Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.

Severe Damage:

Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE
Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once
we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the
shipment is multiple boxes.

Slight Damage:

The box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something is
indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure the
photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness
customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during
normal business hours.

Concealed Damage:

You may receive a shipment that looks intact and discover once the box has been opened that there are hidden
damages. Please notify the carrier immediately. We will not be able to file a claim if the carrier is not notified in a timely
manner. Once you have called the carrier you will need to gather the serial number, model number, description and
photos of damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours.

Truefitness.com / 800.426.6570 / 636.272.7100 27

CHAPTER 6: ADDITIONAL INFORMATION

Malfunction

Possible Cause

Corrective Action

Unit turned off

Verify the On/Off switch is at the ON position

Damaged power cord

Replace power cord

Power cord not fully seated in
socket

No power at outlet

Using a voltmeter verify power at outlet

Damaged power cord

Replace power cord

Safety e-stop key not fully engaged

Re-engage the safety/e-stop key to the console

Insufficient power

Verify output voltage from 20A outlet with a voltmeter

Error code is displayed on console

Pinched or loose main
communication cable

No User Present displayed on
screen

User weight must be over 90lbs. Verify No User Present
settings in console.

Adjust treadmill with rear leveling feet. See Chapter 5:
Running Belt Alignment

Adjust belt tracking

See Chapter 5: Centering the Running Belt

Walking belt

when stepping

Walking belt is rubbing a straddle

Adjust belt tracking. See Chapter 5: Centering the Running

Foreign object may be stuck under
walking belt

Inspect under the unit. Remove and object that may be under
the unit.

Foreign object may be stuck in
motor compartment

Roller bearings may be damaged

Drive motor may be damaged

TROUBLESHOOTING GUIDE:

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800­883-8783 for assistance with troubleshooting and diagnostics.

Inspect power connection at the unit and outlet

No Power

The location of the circuit breaker is next to the On/Off

Tripped circuit breaker

switch. Verify the circuit breaker is not open. If the breaker is
open reset.

Unit resets or
pauses randomly

Walking belt is
off center

hesitates or slips

Rubbing sound
from treadmill
when in
operation

Power cord not fully seated in
socket

Uneven floor

Adjust belt tension See Chapter 5: Tensioning the Running Belt

Lubricate running belt See Chapter 5: Treadmill Lubrication

cover

Inspect power connection at the unit and outlet

Contact TRUE Fitness Customer Service Department

Belt

Contact TRUE Fitness Customer Service Department

Drive belt may be misaligned

TRUEfitness.com / 800.426.6570 / 636.272.7100 28

CHAPTER 6: ADDITIONAL INFORMATION

Transmitter belt contacts are not
making good contact with the skin

Re-adjust the transmitter belt so that it is in full contact with
the skin

Contacts on the transmitter belt are
not moist

Transmitter belt is not within 3 feet
(1 meter) of the heart rate receiver

Adjust your position on the belt so that you are within 3 feet
(1 meter) of the console

The battery inside the transmitter
belt is depleted

Another user wearing a compatible

meter) of the unit

Fault Code

Category

Description

Cause

Corrective Action

Power cycle

Re-configure console

Re-install
software/firmware

Contact dealer or TRUE
service

Console Configure
incorrectly

Power cycle

Re-configure console

Re-install
software/firmware

Contact dealer or TRUE
service

Console Configure
incorrectly

Power cycle

Re-configure console

Incline Motor out of
range

Loose Cable

TROUBLESHOOTING GUIDE (continued):

Moisten the contacts on the transmitter belt

replace the transmitter belt with a compatible transmitter belt

Heart rate is
displaying
erratically or not
displaying

Fault CN00:
Corrupted
Console
Configuration

transmitter strap is within 3 foot (1

Environmental interference from
high voltage power lines

Environmental interference from
computers

Environmental interference from
motor driven appliances

Environmental interference from
cell or cordless phone

Environmental interference from
Wi-Fi router

Corrupted brainboard

Console

configuration - fails integrity
check

Move the units so that there is more space in-between units

Move the unit to another position within the room or move
the cause of the interference until heart rate reading are
stable. If the probable source of interference is plugged into
the same outlet move the suspect source to another outlet.

Corrupt software

Firmware and software
versions are not
compatible

Fault CN01:
Internal Fault

Fault CN02:
Invalid Console
Configuration

Console Math error - software

The product configuration data

Console

has failed validation checks
(incline ranges make no sense,
etc.)

TRUEfitness.com / 800.426.6570 / 636.272.7100 29

Corrupt Software

Contact dealer or TRUE
service

CHAPTER 6: ADDITIONAL INFORMATION

Fault CN03:
Stuck Key

Membrane Key stuck
down/closed

Membrane key is
damaged

Contact dealer or TRUE
service

Power cycle

Check cable connections

MCB

Console

Power cycle

Check cable Connection

Console Configure
incorrectly

Console Configure
incorrectly

Power cycle

Re-configure console

Loose Cable

Check cable connections

Fault CN07:

Timeout

Retry calibration

Verify AC Voltage at
Outlet

Console displays Fault

Power cycle

Check cable connections

Run incline calibration

value out of range

service

Safety Key not engaged

Re-insert safety key

Loose Cable

Check cable connections

Contact dealer or TRUE
service

Console Catch

Power cycle

Safety Key not engaged

Reinsert safety key

Loose Cable

Check cable connections

Contact dealer or TRUE
service

Power cycle

Contact dealer or TRUE
service

Power cycle

Reconfigure Console

Re-install
software/firmware

Contact dealer or TRUE
service

TROUBLESHOOTING GUIDE (continued):

Console

Fault CN04:
Lower Board
Comm Fault
(Treadmill
Only)

Fault CN05: No
Lower Control

Fault CN06:
Config
Mismatch

Calibration

Fault CN08:
Calibration
Failed - Lower
Limit Not
Reached

Console

Console

Console

Console

Console

Brainboard fails to receive timely
communication responses from
lower board - Fault after 3 retries

No lower board connected to
console - detection wires not
connected.

Console is configured for a
product different than that to
which it is connected.

Incline Calibration was not able
to complete within allowed time.

During incline calibration, the
incline stalled before reaching
what should be the lower limit.

Loose Cable

Smart Card

Loose Cable

Low AC Line Voltage

Calibration not saved.
Incline disabled.

Incline Potentiometer

Contact dealer or TRUE
service

Re-configure console

Contact dealer or TRUE

Fault CN09:
Insert Safety Key

Fault CN10: E­Stop Fault

Fault CN24: BB
Comm Fault

Fault CN25:
Firmware
Mismatch

Console Emergency Circuit opened

Console

Console

Console

A test of the emergency circuit
has failed

SBC cannot communicate with
Brainboard

Firmware on brainboard not
compatible with SBC software

TRUEfitness.com / 800.426.6570 / 636.272.7100 30

Switch Damaged

Switch Damaged

Console

Corrupt software

Firmware and software
versions are not
compatible

CHAPTER 6: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE (continued):

Lubricate treadbelt

Contact dealer or TRUE
service

Check drive belt and
walking belt Tension

Low Line Voltage

Dirty or misaligned
speed sensor

Lubricate treadbelt

Contact dealer or TRUE
service

Line Voltage

Check AC line voltage

Dirty or misaligned
speed sensor

Contact dealer or TRUE
service

User is holding belt back

Do not try to stop belt

Lubricate treadbelt

Dirty or misaligned
speed sensor

Dirty or misaligned
speed sensor

Contact dealer or TRUE
service

Lubricate treadbelt

Contact dealer or TRUE
service

Console displays Fault

Incline disabled.

Power cycle

Check cable connections

Run incline calibration

Incline Potentiometer
value out of range

Acme Nut Jammed

motor bearings

Console displays Fault

Power cycle

Check cable connections

Run incline calibration

Power cycle

Check cable connections

Run incline calibration

Incline Potentiometer

Contact dealer or TRUE

High Belt Deck Friction

Fault SP01: Belt
Under Speed

Fault SP02: Belt
Over Speed

Fault SP03: Belt
Over Accel

Fault SP04: No
Speed Signal

Speed

Speed

Speed

Speed

Tread motor rpm is below target
rpm

Tread motor rpm is higher than
target rpm

Tread belt speed increasing too
quickly

Speed sensor is not providing
speed data

High belt tension

Contact dealer or TRUE
service

High Belt Deck Friction

High Belt Deck Friction

Contact dealer or TRUE
service

High Belt Deck Friction

Low Line Voltage Check AC line voltage

Calibration not saved.

Fault IN01:
Incline Stall

Fault IN02:
Incline Out of
Range

Fault IN03:
Incline Run
Fault

Incline

Incline

Incline

Incline not moving when
commanded

Incline value is out of the
calibrated range - does not occur
during calibration

Incline moving when not
commanded

TRUEfitness.com / 800.426.6570 / 636.272.7100 31

Calibration not saved.
Incline disabled.

Incline Potentiometer
value out of range

Console displays Fault
Calibration not saved.
Incline disabled.

value out of range

Contact dealer or TRUE
service

Contact dealer or TRUE
service

service

CHAPTER 6: ADDITIONAL INFORMATION

Console displays Fault

Power cycle

Check cable connections

Run incline calibration

value out of range

service

Fault A101:

Controller Fault

Power cycle

Contact dealer or TRUE
service

Fault A102:

Power cycle

Contact dealer or TRUE
service

Controller Fault

Loose Cable

Check cable connections

Contact dealer or TRUE
service

Fault A104:

Controller Fault

Loose Cable

Check cable connections

Contact dealer or TRUE
service

Fault A105:

Loose Cable

Check cable connections

Contact dealer or TRUE
service

Controller Fault

Loose Cable

Check cable connections

Contact dealer or TRUE
service

Fault A107:

Controller Fault

Loose Cable

Check cable connections

Contact dealer or TRUE
service

Power cycle

Check cable connections

Contact dealer or TRUE
service

Power cycle

Check cable connections

Contact dealer or TRUE

Fault A110:

Controller Fault

Line Voltage

Check AC line voltage

Contact dealer or TRUE
service

TROUBLESHOOTING GUIDE (continued):

Fault IN04:
Incline
Max/Min

Motor

Motor
Controller Fault

Fault A103:
Motor

Motor

Motor
Controller Fault

Fault A106:
Motor

Incline value is out of expected

Incline

AC MCB 2.5 VDC Ref Status Motor Control Board

AC MCB 1.65 VDC Ref Status Motor Control Board

AC MCB Phase B Current Sensor

AC MCB Phase A Current Sensor

AC MCB Phase C Circuit Open

AC MCB Phase B Circuit Open

operating range - may indicate
that it is disconnected.

Calibration not saved.
Incline disabled.

Incline Potentiometer

Motor Control Board

Motor Control Board

Motor Control Board

Motor Control Board

Contact dealer or TRUE

Motor

Fault A108:
Motor
Controller Fault

Fault A109:
Motor
Controller Fault

Motor

AC MCB Phase A Circuit Open

AC MCB

AC MCB

AC MCB DCLink Bus Under Voltage

DCLink Bus Overvoltage
(MAX_VDC1)

Critical DCLink Bus Overvoltage
(MAX_VDC2)

TRUEfitness.com / 800.426.6570 / 636.272.7100 32

Motor Control Board

Loose Cable Connection

Motor Control Board

Loose Cable Connection

Motor Control Board

Motor Control Board

service

CHAPTER 6: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE (continued):

Dirty or misaligned
speed sensor

Contact dealer or TRUE
service

Lubricate treadbelt

Contact dealer or TRUE
service

Low Line Voltage

Check AC line voltage

Power cycle

Check cable connections

Contact dealer or TRUE
service

Dirty or misaligned
speed sensor

Contact dealer or TRUE
service

Lubricat treadbelt

Contact dealer or TRUE
service

Low Line Voltage

Check AC line voltage

Lubricat treadbelt

Contact dealer or TRUE
service

Low Line Voltage

Check AC line voltage

Lubricat treadbelt

Contact dealer or TRUE
service

Low Line Voltage

Check AC line voltage

Loose Cable Connection

Check cable connections

Drive Motor

service

MCB

Loose Cable Connection

Check cable connections

Drive Motor

MCB

Loose Cable Connection

Check cable connections

Drive Motor

Contact dealer or TRUE
MCB

Loose Cable Connection

Check cable connections

Drive Motor

Contact dealer or TRUE
MCB

Loose Cable Connection

Check cable connections

Drive Motor

service

MCB

Fault A111:
Motor
Controller Fault

AC MCB Illegal Speed Command

High Belt Deck Friction

Fault A112:
Motor
Controller Fault

Fault A113:
Speed Sensor
Fault

Fault A114:
Motor Over
Temp

Fault A115:
Motor Over
Temp

Fault A116:
Motor
Controller Fault

AC MCB Phase over current(RMS)

AC MCB Faulty Speed Sensor

AC MCB Heat Sink Over Temperature

AC MCB

AC MCB Brake Gate Driver Fault

Over Temperature on Motor
Drive

Loose Cable Connection

Motor Control Board

High Belt Deck Friction

High Belt Deck Friction

High Belt Deck Friction

Contact dealer or TRUE

Fault A117:
Motor
Controller Fault

Fault A118:
Motor
Controller Fault

Fault A119:
Motor
Controller Fault

Fault A120:
Motor
Controller Fault

AC MCB Phase A low Gate Driver Fault

AC MCB Phase B Low Gate Driver Fault

AC MCB Phase C Low Gate Driver Fault

AC MCB Output Peak Over Current

TRUEfitness.com / 800.426.6570 / 636.272.7100 33

Contact dealer or TRUE
service

service

service

Contact dealer or TRUE

CHAPTER 6: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE (continued):

Loose Cable Connection

Check cable connections

Drive Motor

service

MCB

Loose Cable Connection

Check cable connections

Drive Motor

MCB

Loose Cable Connection

Check cable connections

Drive Motor

Contact dealer or TRUE
Loose Cable Connection

Check cable connections

Drive Motor

MCB

Loose Cable Connection

Check cable connections

Drive Motor

service

MCB

Loose Cable Connection

Check cable connections

Drive Motor

MCB

Power cycle

Check cable connections

Run incline calibration

Set incline motor 0%
grade value

motor bearings

Lubricate treadbelt

Contact dealer or TRUE
service

Low Line Voltage

Check AC line voltage

Fault A121:
Motor
Controller Fault

Fault A122:
Motor
Controller Fault

Fault A123:
Motor
Controller Fault

Fault A124:
Motor
Controller Fault

Fault A125:
Motor
Controller Fault

Fault A126:
Motor
Controller Fault

Fault A127:
Motor
Controller Fault

AC MCB Phase A High Gate Driver Fault

AC MCB Phase B High Gate Driver Fault

AC MCB Phase C High Gate Driver Fault

AC MCB DCLink Bus Overvoltage

AC MCB Phase C Current Sensor

AC MCB PFC Driver Fault

AC MCB Elevation Peak Over Current

MCB

Console displays Fault
Calibration not saved.
Incline disabled.

Incline Potentiometer
value out of range

Acme Nut Jammed

Contact dealer or TRUE

Contact dealer or TRUE
service

service

Contact dealer or TRUE
service

Contact dealer or TRUE

Contact dealer or TRUE
service

Contact dealer or TRUE
service

Fault A128:
Motor
Controller Fault

AC MCB PFC Over Temperature

TRUEfitness.com / 800.426.6570 / 636.272.7100 34

High Belt Deck Friction

CHAPTER 6: ADDITIONAL INFORMATION

WIRING DIAGRAMS:

Truefitness.com / 800.426.6570 / 636.272.7100 35

CHAPTER 6: ADDITIONAL INFORMATION

WIRING DIAGRAMS:

Truefitness.com / 800.426.6570 / 636.272.7100 36

CHAPTER 7: WARRANTY INFORMATION

Commercial Limited Warranty

TC400 Treadmill

Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com/support

All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:

Frame* Lifetime

Motor
Drive Motor
Motor Controller

Parts

Transcend Touchscreen
Electrical
Wear Items
Cosmetics

Labor
Parts
Motor
Cosmetics

Connectivity
Headphone Jack &
USB Port

NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use which
includes facilities where usage is in excess of 8 hours per day.
This includes all dues-paying facilities (regardless of usage)
as well as many non-dues-paying facilities. If this product
will not be used in this particular setting, please contact
TRUE as this warranty is void.

Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for two years from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.

Parts: The treadmill electrical parts and wear items are
warranted for defects in material and workmanship for

5 Years
5 Years

3 Years

5 Years
5 Years

6 Months

2 Years
2 Years

6 Months

90 Days Parts,
No Labor

five years with two years labor warranty. The Transcend
touchscreen console is warranted for defects in material and
workmanship for three years with two years labor warranty.
This limited warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/
installation, failure to follow instructions and warnings in
owner’s manual, accident, misuse, abuse, unauthorized
modification, or failure to provide reasonable and necessary
maintenance. *TRUE Fitness shall not warrant the performance
of the heart rate system on its products, as the heart rate
system performance varies, based on user’s physiology, age,
method of use and other factors. * This limited warranty shall
not apply to software version upgrades.

Cosmetics: The treadmill cosmetic parts are warranted for
defects in material and workmanship for six months with
labor warranty to match the parts warranty period. This
limited warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthorized modication, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to but may not be limited to plastic covers,
shrouds, caps, badges, overlays, paint, coatings, and grips.

Connectivity: Headphone jack and USB Port are warranted for
defects in material and workmanship for 90 days with no labor
warranty.

Labor: Labor is covered for a period of two years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.

Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366

1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST

truetness.com / 800.426.6570 / 1.636.272.7100

Truetness.com / 800.426.6570 / 636.272.7100

37

CHAPTER 7: WARRANTY INFORMATION

Keep this page for your records

Commercial Limited Warranty

TC400 Treadmill

Save Time and Register Online!
Activate Multiple Warranties at www.truetness.com/support

THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT,

The above Limited Warranty is subject to and will be in
accordance with the conditions set forth below:

1. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL

RIGHTS AND YOU MANY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE.

2. This Limited Warranty can be processed only if the Warranty
Registration Form is completed on-line; or if the attached form
is lled in, signed by the original purchaser and mailed to
TRUE within 30 days of purchaser’s receipt of this Product. The
serial number must be intact on the Product for this Limited
Warranty to be valid.

3. This Limited Warranty applies to the product only while the
Product remains in the possession of the original purchaser and
is not transferable.

4. This Limited Warranty becomes VALID ONLY if the Product
is initially assembled/installed by a TRUE authorized dealer/
technician (if anyone other than a TRUE authorized dealer/
technician initially assembles and installs the Product, this
Limited Warranty will be void unless the written authorization
of TRUE is rst obtained).

5. This Limited Warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/
installation, failure to follow instructions and warnings in
owner’s manual, accident, misuse, abuse, unauthorized
modication, or failure to provide reasonable and necessary
maintenance (as referenced in the owner’s manual.)

6. This Limited Warranty applies only to the cost of repair or
replacement of parts and does not include labor (beyond
the above warranty period), transportation, service, return
and freight charges associated therewith except as expressly
specied herein.

7. This Limited Warranty shall not apply to: Service calls to
correct installation of the equipment or instruction to owners
on how to use the equipment; or any labor costs incurred
beyond the applicable labor warranty period.

8. This Limited Warranty, which is given expressly and in lieu
of all other express warranties, constitutes the only warranty
made by TRUE.

9. ANY IMPLIED WARRANTY, INCLUDING WITHOUT

LIMITATION THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN
DURATION AND REMEDY TO THE TIME PERIOD COVERED BY
THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

10. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE
AND EXCLUSIVE REMEDIES AND TRUE’S ENTIRE LIABILITY
FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE’S
LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED

NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:

Warranty labor reimbursement or warranty parts rights may
not be transferred to, reassigned to, a third party without the
express written consent of TRUE. Even jobbing out warranty
labor requires TRUE’s written approval.

TC400 TREADMILL SERIAL NUMBERS:

The TC400 treadmill comes with two serial numbers; one on
the base and one on the display console (see diagram below).
The serial number on the base is located on motor cover
above the on/off switch. The console serial number is located
on the bottom right side of each console. Please write down
your serial numbers

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

SAMPLE SERIAL NUMBER STICKER:

below and keep for your records.

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

Truetness.com / 800.426.6570 / 636.272.7100

38

CHAPTER 7: WARRANTY INFORMATION

Commercial Limited Warranty

TC400 Treadmill

Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on-line
now to truetness.com/support and register your product. The information you provide will never be distributed to any other
individuals or agencies for any purpose. If you prefer to mail your warranty card, have the owner of the product complete the
information below and return it to TRUE Fitness within 30 days from the date of equipment installation.

Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.

To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness, 865 Ho Road,
St. Louis, MO 63366 (or save postage and register online at www.truetness.com/support)

Commercial Warranty Registration

3. Please indicate your type of facility:

PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:

CONSOLE SERIAL NUMBER:

BASE SERIAL NUMBER:

___ a. Apartment/Condo ___ b. Corporate Fitness Center
___ c. Municipality ___ d. Health Club/Gym/Spa
___ e. Hotel/Resort ___ f. Military Base
___ g. Student Rec Center ___ h. Other

4. What other types of equipment does your company currently

own?
___ a. Treadmill Brand ________________
___ b. Bike Brand ________________
___ c. Elliptical Brand ________________
___ d. Free Weights/Gym Brand ________________

Model Type: TC400 Commercial Treadmill

Date of Purchase

Your Company Name

Contact First Name

Contact Last Name

Address

City State ZIP

Email Address Website

Phone Fax

1. Where did you rst learn about TRUE?
___ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________

2. Why did you purchase a TRUE product?
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Quality Construction
___ e. Performance ___ f. TRUE Reputation
___ g. Other_________________________

5. How many people use your facility on a daily basis?
___ a. <25 ___ b. 25-75
___ c. 76-150 ___ d. 150+

6. Do you plan to purchase more tness equipment
in the next 6-12 months?

____ Yes ____ No

7. If you answered “yes” to question 6, what type do you

plan to purchase?
____ a. Treadmill ____ b. Elliptical
____ c. Stationary Bike ____ d. Free Weights
____ e. Gym ____ f. Other ______________

8. Would you recommend TRUE to other club owners?
____ Yes ____ No

9. You are a valued TRUE customer and your suggestions

allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:

truetness.com / 800.426.6570 / 1.636.272.7100

Truetness.com / 800.426.6570 / 636.272.7100

39