Page 1
* Assembly Guide & Warranty Card Included
SPECTRUM ELLIPTICAL
OWNER’S MANUAL
Model# XS1000 Revision 091418
Page 2
SPECTRUM ELLIPTICAL OWNERS MANUAL
IMPORTANT:
All products shown are prototype. Actual product delivered may vary.
Product specications, features & soware are subject to change without notice.
For the most up-to-date owner’s manual please visit www.truetness.com.
For documents in additional languages please visit www.truetness.com/resources/document-library/
IMPORTANTE:
Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir.
Especicaciones de productos, características y soware están sujetas a cambios sin previo aviso.
Para la más actualizada de este manual del propietario, por favor visite www.truetness.com
Para los documentos en otros idiomas, por favor visite www.truetness.com/resources/document-library/
IMPORTANT: Tous les produits présentés sont prototype. Le produit réel livré peut varier. Spécications du
produit, caractéristiques et logiciels sont sujettes à modication sans préavis. Pour la plus à jour le manuel du
propriétaire s'il vous plaît visitez www.truetness.com. Pour documents dans des langues supplémentaires,
veuillez www.truetness.com/resources/document-library/ de visite
重要提示： 显示所有产品的原型。实际交付的产品可能有所不同产品规格，功能和软件如有更改，恕不另
行通知迄今为止对于大多数的使用说明书，请访问www.truetness.com 对于其他语言的文档，请访问
www.truetness.com/resources/document-library/
ھام:
جمیع المنتجات المعروضة ھي النموذج. قد تختلف المنتج الفعلي تسلیمھا.
مواصفات المنتج، والمیزات والبرامج قابلة للتغییر دون إشعار.
لمعظم ما یصل حتى الآن دلیل المالك یرجى زیارة www.truetness.com.
للمستندات في لغات إضافیة، یرجى زیارة www.truetness.com/resources/document-library/
WICHTIG: Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann
variieren. Produkt-Spezikationen, Funktionen und Soware können sich ohne vorherige Ankündigung
ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truetness.com. Für
Dokumente in weiteren Sprachen nden Sie unter www.truetness.com/resources/document-library/
BELANGRIJK: Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen.
Product specicaties, eigenschappen & soware zijn onderhevig aan verandering zonder kennisgeving. Voor
de meest actuele handleiding van de eigenaar kunt u terecht www.truetness.com. Voor documenten in andere
talen kunt u terecht op www.truetness.com/resources/document-library/
ВАЖНО: Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться.
Технические характеристики, особенности и программного обеспечения могут быть изменены без
предварительного уведомления. Для получения самой последней на сегодняшний день руководство по
эксплуатации пожалуйста, посетите www.truetness.com
.Для документов на другие языки, пожалуйста, посетите www.truetness.com/resources/document-library/
Truetness.com / 800.426.6570 / 636.272.7100
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SPECTRUM ELLIPTICAL OWNERS MANUAL
A MESSAGE TO OUR CUSTOMERS
Frank Trulaske began TRUE Fitness® over thirty-ve year ago with the simple philosophy of delivering superior
tness products, service, and support. Today, TRUE is the global leader in premium tness equipment for the
commercial and residential markets. Our goal is to be the leader in technology, innovation, performance, safety
and style. TRUE has received many awards for its product over the years and remains the benchmark for the
industry. Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used
in all its products, both commercial and residential alike.
e proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line
of extraordinary cardio and strength equipment. As a result, people all over the world are beneting from the
TRUE experience. Innovation across the full product line has made TRUE successful and is a trademark of the
TRUE heritage. TRUE’s patented Heart Rate Control technology is just one of the remarkable ways we deliver
simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and
tness goals.
At the heart of our success is the relentless and systematic life testing of both our products and their components.
We have dedicated employees who understand our philosophy is to deliver the best products in the world.
Our goal is to deliver the world’s best premium equipment for our customers’ health and tness solutions.
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SPECTRUM ELLIPTICAL OWNERS MANUAL
TABLE OF CONTENTS:
Chapter 1: Safety Instructions
Safety Instructions ..................................................................................................................................................................5
Space Requirements ...............................................................................................................................................................8
Elliptical Entry and Exit Safety .............................................................................................................................................8
Grounding Instructions .........................................................................................................................................................9
Power Requirements ............................................................................................................................................................10
Warning Decals.....................................................................................................................................................................11
Compliances ..........................................................................................................................................................................11
Proper Training Position .....................................................................................................................................................11
Chapter 2: Assembly Instructions
Pre Assembly Checklist .......................................................................................................................................................13
Assembly Steps ......................................................................................................................................................................14
Wiring Diagram....................................................................................................................................................................23
Exploded Diagram ...............................................................................................................................................................24
Chapter 3: Product Overview
Product Overview ................................................................................................................................................................25
Chapter 4: Care & Maintenance
Care & Maintenance ............................................................................................................................................................27
Cleaning the Equipment ......................................................................................................................................................27
Other Scheduled Preventive Maintenance ........................................................................................................................28
Long Term Storage ...............................................................................................................................................................28
Chapter 5: Customer Service
Contacting Service ...............................................................................................................................................................29
Contacting Sales ...................................................................................................................................................................29
Reporting Freight or Parts Damage ...................................................................................................................................30
Chapter 6: Additional Information
Troubleshooting Guide ........................................................................................................................................................31
Chapter 7: Warranty Information
Warranty Registration ..........................................................................................................................................................34
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CHAPTER 1: SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
is equipment is intended for a commercial or institutional setting. is owner’s manual should be accessible to all
personal trainers, faculty, and members.
WARNING: ALL EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE
EQUIPMENT.
WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising
may result in serious injury or death. If you feel faint, stop exercising immediately.
WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a
warning is presented electronically.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program,
particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high
cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a tness
professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness,
pain or shortness of breath, he or she must stop immediately.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning
or attempting any maintenance activity. Do not handle the plug with wet hands.
WARNING: To reduce the risk of burns, re, electric shock, or injury, it is imperative to connect
each product to a properly grounded 110V electrical outlet. A risk of electrical shock may result from improper
connection of the equipment’s grounding conductor. Check with a qualied electrician if you are unsure about
proper ground techniques. Do not modify the plug provided wiht this product. If it will not t an electrical outlet,
have a proper outlet installed by a qualied electrician. Your TRUE Fitness product must be properly grounded
to reduce risk of shock if the equipment malfunctions. Your equipment is equipped with an electrical cord, which
includes an equipment grounding conductor and a grounding plug. e plug must be inserted into an outlet that
has been properly installed and grounded in accordance with all local codes and ordinances. A temporary adapter
cannot be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp
outlet is not available, a qualied electrician must install one.
WARNING: Do not move the equipment by liing the console. Do not use the console as a handlebar
during a workout.
WARNING: is product contains chemicals known to the state of California to cause cancer and birth
defects or other reproductive harm.
WARNING: Keep equipment stable on at ground.
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING: Replace warning labels that may be worn, damaged, or missing.
WARNING: Replace any non-working or damaged components, remove the unit from service until
repair is performed.
WARNING: To reduce the risk of burns, re, and electric shock or injury to persons, follow these
instructions:
• is appliance should never be le unattended when plugged in.
• Do not use any type of extension cord with this product.
• Unplug it from the outlet when not in use and before any servicing.
• Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops airow.
WARNING: Risk of personal injury-crushing hazard when equipment is in operation - Keep feet,
hands, and ngers away from moving parts.
CAUTION:
• Health related injuries may result from incorrect or excessive use of exercise equipment.
• Do not use typing or web surng features at excessive speeds. Always stabilize yourself by holding a stationary handle
when using typing or web surng features. (Varies by console option)
• Do not use the contact heart rate grips as a handlebar during a workout.
• Any changes or modications to this equipment could void the product warranty.
• To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.
• Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged,
or even partially immersed in water. Contact TRUE Customer Service for a replacement.
• Use a TRUE AC power cord or AC/DC adapter only.
* Note the plug conguration for the power adapter may vary by country.
• Position this product so the power cord plug is accessible to the user.
• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a
handle. Do not run the power cord along the side or under the equipment.
• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a
similarly qualied person to avoid a hazard.
• Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered.
Such substances create the danger of combustion and explosion.
• Always follow the console instructions for proper operation.
• Close supervision is necessary when used near children under the age of 15, or disabled persons.
• Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature
changes.
• Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any obstructing
material.
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CHAPTER 1: SAFETY INSTRUCTIONS
CAUTION:
• Health related injuries may result from incorrect or excessive use of exercise equipment.
• Never insert objects into any openings in this product. If an object should drop inside, turn o the power, unplug the
power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer Service.
• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids
are recommended.
• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure
no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels
away from moving parts.
• Do not reach into or underneath the unit, or tip it on its side during operation.
• Use correct ergonomic positioning while running on equipment.
• Do not allow animals on or near the equipment while in operation.
• Use the side handrails whenever additional stability is required. In case of emergency, such as tripping, the side
handrails should be grabbed and the user should place his/her feet on the side platforms. e front handlebars should
be used to grasp the heart rate sensors or to rest the hand on while operating the activity zone keys, but not for
stability, emergency, or continuous use.
• Do not exceed maximum user weight of 400 lbs (181 kg).
• Do not use if you have a cold or fever.
• When using this exercise machine, basic precautions should always be followed.
• Use this equipment only for its intended use as described in this manual.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of
reach of the equipment while it is in motion.
• is appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
• Allow only one person at a time on the equipment while it’s operating.
• It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
• To avoid injury stand on the side rails before starting the equipment.
• Avoid exiting equipment while leaving the tread belt in motion.
• Never walk or jog backwards on the equipment.
• Do not change the incline of the equipment by placing objects under it.
• To avoid serious injury, do not touch the incline rack while the equipment is in use.
• To avoid serious injury, do not touch the belt while the equipment is in use.
• Do not operate under blanket or pillow. Excessive heating can occur and cause re, electric shock, or injury to persons.
• See Grounding Instructions.
• On the machine power switch, the “1” means that the machine power is switched “ON” and the “0” means the
machine power is switched “OFF”.
• Before servicing the motor area or removing the motor cover, please contact TRUE service.
• Do not place hand near the running belt when the unit is in operation.
• To avoid serious injury, remove and store the power cord when the machine is not in use.
• Noise emission under load is higher than without load.
• A-weighted emission sound pressure level at the trainer’s ear: 67dBA.
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CHAPTER 1: SAFETY INSTRUCTIONS
SPACE REQUIREMENTS:
TRUE’s recommendation is to leave a 39” (0.9m) safety zone at rear of elliptical. e sides of the unit should be at least 24”
(0.6m) away from the wall or obstructions. (See Fig 1)
ELLIPTICAL ENTRY AND EXIT SAFETY:
Elliptical Entry: Elliptical Exit:
• Step up onto the rear step.
• Step up onto the side
platforms.
• Grip the heartrate handlebars
for stability while
stepping onto the lowest
pedal.
• Place opposite foot onto the
other pedal.
Note: e elliptical trainer is not equipped with a free wheel, therefore the moving parts are
unable to stop immediately.
• Stop pedaling by slowing leg motion and
applying slight resistance to the upper
exercise arms.
• While gripping the heartrate handlebars for
stability, step from the highest pedal onto
the side platform.
• Place the opposite foot on the other side
platform.
• Step down to the rear step.
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CHAPTER 1: SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS:
is product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. is product is equipped with a cord having an equipment-grounding
conductor and a grounding plug. e plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.
DANGER:
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
• Check with a qualied electrician or serviceman if you are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product. If it will not t the outlet, have a proper outlet
installed by a qualied electrician.
• Do not remove the motor cover or you may risk injury due to electric shock.
• 120-Volt: is model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in gure A. Make sure the product is connected to an outlet having the same conguration as the
plug. No adaptor should be used with this product.
• 230-Volt: is model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped
with a specic electric cord and has a grounding plug that looks like the plug illustrated in gure B. Make sure
that the product is connected to an outlet having the same conguration as the plug in Figure B. No adapter
should be used with this product. If the product must be reconnected for use on a dierent type of electric
circuit, the reconnection should be made by qualied service personnel.
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CHAPTER 1: SAFETY INSTRUCTIONS
SAMPLE
WARNING DECALS:
WARNING: Replace warning labels that may be worn, damaged, or missing.
To replace any worn or missing decals contact TRUE FITNESS by visiting www.truetness.com or contact customer
service at 800-883-8783.
COMPLIANCES:
is equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit
www.truetness.com.
PROPER TRAINING POSITION:
• Users should keep both feet on the pedals (A) during the
workout.
• During a workout the user’s hand should grasp the upper
exercise arms (B).
• Users should remain standing throughout their workout.
A
B
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CHAPTER 2: ASSEMBLY GUIDE
IMPORTANT SAFETY INSTRUCTIONS
• Read and understand all instructions and warnings prior to use.
• Obtain a medical exam before beginning any exercise program. If at any time during exercise you
feel faint, dizzy, or experience pain, stop and consult your physician.
• Obtain proper instruction prior to use.
• is unit is intended for commercial use only.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected,
replaced,or tightened prior to use.
• Do not wear loose or dangling clothing while using the unit.
• Care should be used when mounting or dismounting the unit.
• Read, understand, and test the emergency stop procedures before use.
• Disconnect all power before servicing the unit.
• Do not exceed maximum user weight of 400 lbs.
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling unit.
• All exercise equipment is potentially hazardous. If attention is not paid to the conditions
ofequipment usage, death, or serious injury could occur.
• Save these instructions.
WARNING!
If you are connecting this machine to a power source other than 110V, you must install the required transformer
before powering on the machine. e transformer installation instructions are included with the transformer.
Step-Down Transformer
Voltage Range: 180-260V
Hertz: 50/60 Hz
Amperage: 3A max
Step-Up Transformer
Voltage Range: 75-100V
Hertz: 50/60 Hz
Amperage: 8A max
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CHAPTER 2: ASSEMBLY GUIDE
PRE-ASSEMBLY CHECK LIST:
Tools Required (not included):
• Phillips screwdriver
• M6 Hex Key
• M8 Hex Key
• M10 Hex Key
• 17mm wrench
CAUTION:
• It is recommended that two people unpack and assemble elliptical.
• Remove bands from packaging and pull top from pallet.
• Remove all parts from packaging. Leave machine on pallet.
• For each step use hardware in the corresponding bag.
WARNING:
DO NOT use an impact drill when assembling plastic components!
Parts Identication:
Use this page to identify the parts used in each step.
Exercise Arms
Steps 6 & 7
Heart Rate Handlebars
Step 5
Pedestal
Step 1
Footskates & Pedal Tubes
Steps 11, 12, & 13
Step Up Tube
Step 2
Console
Step 14
Console Mast
Step 4
Draw Bars
Step 10
Chin Bar
Steps 8 & 9
Base
Step 1
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Measure Doorways:
Measure all doorways, hallways and stairwells to make sure that the 34.5” frame can t through them. If it will not t,
move all parts to the nal location and assemble machine in that location. If the machine needs to be placed on its
side, separate the upper pedestal from the base and keep the le side foam packaging attached to the base to help avoid
damaging the plastic covers as shown.
a) Disconnect the cables from the lower
board.
b) Separate the Network cable and
COAX cable at the base of the right
pedestal.
c) Disconnect the Ground cable on the
right pedestal hinge.
Lower Board Ground Cable Coax Cable
Network Cable
d) Remove the shoulder bolts on each
pedestal hinge and carefully remove the
pedestal from the elliptical base.
NOTE: e elliptical base can be set
on its LEFT side, but ONLY with the
attached foam packaging underneath it.
Shoulder Bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 1 Fold Up and Install Pedestal:
a) Remove the container lid and top layer of parts
and packaging.
b) Remove all loose parts and packaging materials.
c) Leave the machine base on the shipping container
until Step 3.
d) Li the Pedestal into an upright position.
e) Secure each Pedestal to the Base
using 6 M10 1.5 x 20mm bolts and
an 8mm allen wrench.
Hardware Required:
12 M10 1.5 x 20mm Bolts
STEP 2 Install Step Up Tube and Cover:
a) Attach the step tube to the rear of
the machine using the
2 M10 1.5 x 75mm bolts and
a 13mm socket.
b) Attach the plastic step using the
4 M5 0.8 x 12mm screws.
Hardware Required :
4 M5 0.8 x 25 mm Bolts
2 M8 1.25 x 70mm Bolts
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M10 1.25 x 70mm bolts M5 0.8 x 25 bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 3 Remove Unit from Pallet:
a) Using the Step up tube, li the unit at the rear.
b) Carefully walk the unit forward to remove it from
the pallet.
STEP 4 Route Cable and Install Console Mast:
a) Slide the USB data cable through the opening in the
Console Mast toward the front of the machine (in the
direction of the arrow shown to the right).
b) Secure the console mast to the unit
using 4 M8 1.25 x 16mm bolts and a
6mm allen wrench.
Hardware Required:
4 M8 1.25x16mm Bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 5 Install Heart Rate Handle Bars:
a) Connect Cardio Arm Heart Rate Cable.
b) CAREFULLY slide the handle bar onto
Pedestal and tuck the Heart Rate Cable into
the metal tube. Make sure to not pinch the
heart rate wires.
c) Use 3 M6 1.0 x 10mm bolts, 3 at
washers, and 3 spacers on each side
to tighten the handle bars onto the
Pedestal.
Hardware Required:
STEP 6 Install Upper Exercise Arms:
a) Install each upper arm with 4 M8 1.25 x
20mm bolts using a 6mm hex key.
Hardware Required:
8 Tapered M8 x 16 mm bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 7 Connect Cables & Install Exercise Arm Covers:
a) Connect remote access key cable at the base of each Upper Exercise
Arm.
b) Attach the Exercise Arm Covers
using 2 M5 0.8 x 25mm and 1 M5 0.8
x 12mm screws per side.
Hardware Required:
4 M5 0.8 x 25 mm bolts
2 M5 0.8 x 12 mm bolts
*DO NOT use an impact drill when
assembling plastic components.
STEP 8 Install Chin-Bar Tube:
a) Slide the Chin Bar over the posts on
the front of the unit.
b) Secure using 4 M8 1.25 x 16mm bolts.
Hardware Required:
4 M8 1.25 x 16mm bolts
Note:
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If this unit is being connected to a power souce other than 110v,
install the required power transformer NOW. e transformer
instructions are included in the transformer packaging.
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 9 Install Chin-Bar Covers and Gasket:
a) Attach the inner and outer chin-bar
covers using 6 M5 0.8 x 12 mm screws
and 1 M5 0.8 x 50 mm screw.
*Screw locations shown on the right.
b) Slide the black rubber gaskets down
the pedestal uprights until they are snug
against the newly installed chin bar covers.
Short Screw
Hardware Required:
12 M5 0.8 x 12 mm bolts
2 M5 0.8 x 50 mm bolts
2 Flat Washers
*DO NOT use an impact drill when
assembling plastic components.
STEP 10 Install Draw-Bars:
a) Secure the bottom of each drawbar
using 4 M8x 12 bolts and 4 M8 curved
washers, but do not fully tighten.
Short Screw
Long Screw
& Washer
Hardware Required:
8 M8 1.25 x 12 mm bolts
8 Curved Washers
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 10 Install Draw-Bars:
b) Slide each drawbar onto its sha and
install and fully tighten M10 1.5x75mm
bolt, at washer and M10 nut with a 17mm
socket and wrench.
c) Tighten the bottom 8 bolts with 6mm
allen wrench.
Hardware Required:
2 M10 x 75mm Bolts
2 M10 Nuts 2 Flat Washers
STEP 11 Install Pedal Tubes:
a) Use 2 M10 x 80 mm bolts and 2 M10 nuts
to attach the Pedal Tubes, but do not fully
tighten.
Hardware Required:
2 M10 x 80 mm bolts
2 M10 Nuts
b) Ensure that the Pedal Tubes are centered
on the cranksha rollers.
c) Fully tighten the pedal tube bolts.
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 12 Install Pedal Tube Plastic Knuckle Covers:
a) Attach the front pedal tube
covers using 8 M5x12mm screws.
Hardware Required:
8 M5 x 12 mm bolts
*DO NOT use an impact drill when
assembling plastic components.
STEP 13 Install Footskates & Footpads:
a) Attach each plastic footskate to the pedal tube
using 4 M6 1.0 x 12 mm screws.
Hardware Required:
8 M6 1.0x12mm Screws
*DO NOT use an impact drill when
assembling plastic components.
b) Insert the footpads into the
plastic footskates and ensure they
are secured by the fastening strips.
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
STEP 14 Attach Rear Console Plastic:
a) Attach the Rear Console Cover using one M5 08.x12mm bolt.
Hardware Required:
1 M5 0.8 x 12 mm bolts
*DO NOT use an impact drill when
assembling plastic components.
STEP 15 Floor Levelers:
a) If necessary, adjust 3 levelers on
bottom of machine to accommodate
uneven ooring.
STEP 16 Final Unit Connections:
a) Power Cable
b) Coax Cable (optional)
c) Network Cable (optional)
d) Additional unit power (optional)
*Up to 3 Spectrum (TS1000) Ellipticals
can be chained together and powered
via the additional unit power port.
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Page 23
CHAPTER 2: ASSEMBLY GUIDE
WIRING DIAGRAM:
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Page 24
CHAPTER 2: ASSEMBLY GUIDE
EXPLODED DIAGRAM:
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Page 25
CHAPTER 3: PRODUCT OVERVIEW
SPECTRUM OVERVIEW:
Contact Heart Rate Pads
Upper Exercise Arms
Quick Access Keys
Console Assembly
Foot Pads
Leveling Feet
Side Steps
Coaxial Port
Ethernet Port
Power Cord
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Page 26
CHAPTER 3: PRODUCT OVERVIEW
SPECTRUM OVERVIEW:
Console Assembly:
e console allows the user to set up a workout program and control the elliptical during a workout (For console
overview and operation instructions refer to the owner’s manual for the selected console option).
Upper Exercise Arms:
Moving handles on the elliptical that provide resistance to the upper body during a workout.
Quick Access Keys:
Allows the user to quickly mak fast, convenient adjustments to the workout intensity or elliptical stride length.
Contact Heart Rate Pads:
Allows the user to check their heart rate without wearing a wireless chest strap.
Side Steps:
e stationary steps on either side of the elliptical, which allow the user to safely straddle the footpads during
startup, to isolate upper body, or in the event of an emergency.
Foot Pads:
Moving pedals on the elliptical that provide resistance to the lower body during a workout.
Leveling Feet:
An adjustable system used to aid in the leveling the elliptical.
Coaxial Port:
Delivers television signal to the unit.
Ethernet Port:
Used to provide a network connection for compatible console options.
Power Cord:
Delivers power from the wall outlet to the elliptical.
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Page 27
CHAPTER 4: CARE & MAINTENANCE
CARE & MAINTENANCE:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the elliptical as
described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from
its power source before cleaning or performing any maintenance tasks.
Inspection:
TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect the
elliptical daily. Check for worn, frayed or missing safety lanyards. Replace missing or worn safety lanyards immediately.
Do not exercise on the elliptical without attaching the safety clip to your clothing. Look and listen for slipping belts, loose
fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment may be in need
of service. If any of these are noticed, obtain service. Do not attempt to use the elliptical until proper service has been
performed or damaged parts have been replaced.
Important:
If you determine that the elliptical needs service, make sure that the elliptical cannot be used inadvertently. Turn the unit
o, and then unplug the power cord from its power source. Remove the magnetic safety key and safety clip and store it in a
safe place. Make sure other users know that the elliptical needs service.
*To order parts or to contact a TRUE Authorized Service representative, please visit www.truetness.com.
CLEANING THE EQUIPMENT:
Aer Each Use:
• Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a so
cloth and wipe all exposed surfaces.
• Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a so cloth
and wipe the surface of the console. is helps remove ngerprints, dust, and dirt.
Week l y :
• Vacuum any dust or dirt that might have accumulated under or around the elliptical, any motor cover vents and under
the straddle covers. Clogged air vents can prevent adequate cooling to the drive motor, incline motor, and motor
control board causing a shortened life.
• Check for proper running belt alignment and tension. If running belt adjustment is required, see sections “RUNNING
BELT ALIGNMENT” and “TENSIONING THE RUNNING BELT” in the following pages.
CAUTION:
Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness
Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the elliptical to dry completely before
using. Frequently vacuum the oor underneath the unit to prevent the accumulation of dust and dirt, which can aect the
smooth operation of the unit. Use a so nylon scrub brush to clean the running belt. Do not clean directly underneath the
treadbelt. Most of the working mechanisms are protected inside the motor cover and base of the elliptical. However, for
ecient operation, the elliptical relies on low friction. To keep the friction low, the unit’s running belt, staging platforms,
and internal mechanisms must be as clean as possible.
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Page 28
CHAPTER 4: CARE & MAINTENANCE
OTHER SCHEDULED PREVENTIVE MAINTENANCE:
TRUE recommends that quarterly scheduled maintenance be performed by a qualied service technician. Please contact
your dealer or visit www.truetness.com to contact a local TRUE authorized service technician.
Scheduled Preventive Maintenance:
• Check error log in console.
• Remove shroud covers and vacuum any debris out of the speed sensor, control electronics and moving parts.
• Move unit and vacuum underneath.
• Check belt tension and tracking.
• Inspect all fasteners.
• Inspect all electrical connections.
• Inspect all components for abnormal or premature wear.
CAUTION:
Use only TRUE Fitness certied service providers.
LONG TERM STORAGE:
When the treadmill is not in use for any length of time, turn it o. Make sure that the power cord is unplugged from the
power source and is positioned so that it will not become damaged or interfere with people or other equipment.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the
chest strap from extremes in temperature. Do not store it in a place that may be exposed to temperatures below 32° F
(0° C). To clean the chest strap, use a sponge or so cloth dampened in mild soap and water. Dry the surface thoroughly
with a clean towel.
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Page 29
CHAPTER 5: CUSTOMER SERVICE
CONTACTING SERVICE:
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the
request. Aer information has been gathered you may choose to contact your selling dealer or local service company to
set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truetness.com and
use our dealer locator to obtain the contact information for the closest dealer).
You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
service@truetness.com Monday – Friday during normal business hours.
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: service@truetness.com
CONTACTING SALES:
Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the
appropriate sales representative to answer your questions.
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.426.6570
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: sales@truetness.com
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Page 30
CHAPTER 5: CUSTOMER SERVICE
REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE
Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once
we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the
shipment is multiple boxes.
Slight Damage:
e box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something
is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure
the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness
customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during
normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.
Please notify the carrier immediately. We will not be able to le a claim if the carrier is not notied in a timely manner.
Once you have called the carrier you will need to gather the serial number, model number, description and photos of
damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling
800.426.6570 Monday-Friday during normal business hours.
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Page 31
CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
is troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truetness.com for current product manuals and contact the TRUE Service Department at 800-883-8783 for
assistance with troubleshooting and diagnostics.
Malfunction Possible Cause Corrective Action
Unit turned o Verify the On/O switch is at the ON position
Damaged power cord Replace power cord
No Power
Unit resets
or pauses
randomly
Resistance
hesitates or
slips when
pedaling
Power cord not fully seated in
socket
No power at wall outlet Using a voltmeter to verify power at wall outlet
Optional ERP board damaged Contact TRUE Fitness Customer Service Department (If applicable)
Battery is discharged Charge the battery overnight with optional power supply
Motor control board damaged Contact TRUE Fitness Customer Service Department
Damaged power cord Replace power cord
Power cord not fully seated in
socket
Insucient power Verify output voltage from 20A outlet with a voltmeter
Error code is displayed on console Contact TRUE Fitness Customer Service Department
Speed sensor out of alignment Contact TRUE Fitness Customer Service Department
Pinched or loose main
communication cable
Loose belt tension Contact TRUE Fitness Customer Service Department
Inspect power connection at the unit and outlet
Inspect power connection at the unit and outlet
Contact TRUE Fitness Customer Service Department
Uneven oor Adjust equipment with leveling feet.
Rubbing or
knocking
sound from
unit when in
operation
Brake assembly may be damaged Contact TRUE Fitness Customer Service Department
Loose hardware See Chapter 5: inspections
Loose pedal See Chapter 5: inspections
Bearings may be damaged Contact TRUE Fitness Customer Service Department
Drive belt may be misaligned Contact TRUE Fitness Customer Service Department
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Page 32
CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
Malfunction Possible Cause Corrective Action
No TV
displayed or
low quality
Heart rate is
displaying
erratically
or not
displaying
Low or bad video signal
Loose F type connecter (coaxial
cable)
Encrypted video Obtain set top box from video provider
Channels or format type not correct
Tuner Invalid Contact TRUE Fitness Customer Service Department
Transmitter belt contacts are not
making good contact with the skin
Contacts on the transmitter belt are
not moist
Transmitter belt is not within 3 feet (1
meter) of the heart rate receiver
Transmitter belt is not the correct
frequency or is encoded
e battery inside the transmitter belt
is depleted
Another user wearing a compatible
transmitter strap is within 3 foot (1
meter) of the unit
Environmental interference from
high voltage power lines
Environmental interference from
computers
Environmental interference from
motor driven appliances
Environmental interference from cell
or cordless phone
Environmental interference from Wi-
Fi router
Contact video provider
NTCS dBmV0 through 15.6 ATCS/QAM dBmV-10 through 15.5
Inspect all connections
Verify video type with provider; analog (NTCS), digital air
(ATCS), digital cable (QAM)
Rescan TV channels
Re-adjust the transmitter belt so that it is in full contact with the
skin
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3 foot (1
meter) of the console
Polar equip or compatible receiver use 4.8kHz un-encoded
receiver
Replace the transmitter belt with a compatible transmitter belt
Move the units so that there is more space in-between units
Move the unit to another position within the room or move the
cause of the interference until heart rate reading are stable. If the
probable source of interference is plugged into the same outlet
move the suspect source to another outlet.
Fault Code Category Description Cause Corrective Action
Fault CN00:
Corrupted
Console
Conguration
Fault CN01:
Internal Fault
Console
Console Math error - soware
Corrupted brainboard
conguration - fails
integrity check
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Corrupt soware
Firmware and soware
versions are not
compatible
Console congured
incorrectly
Corrupt Soware
Power cycle
Re-congure console
Re-install soware/rmware
Contact dealer or TRUE service
Power cycle
Re-congure console
Re-install soware/rmware
Contact dealer or TRUE service
Page 33
CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
Fault Code Category Description Cause Corrective Action
Fault CN02:
Invalid Console
Conguration
Fault CN03:
Stuck Key
Fault CN04:
Lower Board
Comm Fault
(Treadmill Only)
Fault CN05: No
Lower Control
Fault CN06:
Cong Mismatch
Console
Console
Console
Console
Console
e product
conguration data has
failed validation checks
(incline ranges make no
sense, etc.)
Membrane Key stuck
down/closed
Brainboard fails
to receive timely
communication
responses from lower
board - Fault aer 3
retries
No lower board
connected to console
- detection wires not
connected.
Console is congured
for a product dierent
than that to which it is
connected.
Console congured
incorrectly
Loose cable Contact dealer or TRUE service
Membrane key is
damaged
Unit is congured as a
treadmill
Loose cable
Console congured
incorrectly
Console congured
incorrectly
Loose cable Check cable connections
Contact dealer or TRUE service
Power cycle
Re-congure console
Re-congure console
Power cycle
Check cable connections
Recongure console
Power cycle
Re-congure console
Fault CN07:
Calibration
Timeout
Fault CN08:
Calibration Failed
- Lower Limit
Not Reached
Fault CN11:
Calibration Failed
- Upper Limit
Not Reached
Fault CN24: BB
Comm Fault
Fault CN25:
Firmware
Mismatch
Fault X101: Stride
Adjust Stall
Fault X102: Stride
Adjust Runaway
Stride Calibration was
Console
Console
Console
Console
Console
Lower Board Stride Motor Stall
Lower Board Stride Motor Runaway
not able to complete
within allowed time.
During Stride
calibration, the motor
stalled before reaching
what should be the lower
limit.
During Stride
calibration, the motor
stalled before reaching
what should be the upper
limit.
SBC cannot
communicate with
Brainboard
Firmware on brainboard
not compatible with SBC
soware
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Low AC Line Voltage
Potentiometer value is
out of range
Potentiometer value is
out of range
Console
Corrupt soware
Firmware and soware
versions are not
compatible
Jammed or overheated
motor
Stride motor not moving
as expected
Retry calibration
Verify AC Voltage at Outlet
Contact dealer or TRUE service
Contact dealer or TRUE service
Power cycle
Contact dealer or TRUE service
Power cycle
Recongure Console
Re-install soware/rmware
Contact dealer or TRUE service
Contact dealer or TRUE service
Contact dealer or TRUE service
Page 34
CHAPTER 7: WARRANTY INFORMATION
Save Time and Register Online!
Activate Multiple Warranties at truetness.com
COMMERCIAL LIMITED WARRANTY
SPECTRUM XS1000 ELLIPTICAL
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
Frame* Lifetime
Parts
Transcend Touchscreen
Escalate15 Console
Electrical
Wear Items
Cosmetics
Labor
Parts
Cosmetics
Device Connectivity
Headphone Jack &
USB Port
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use which
includes non-dues paying facilities where usage does not
exceed 8 hours per day. If this product will not be used in
this particular setting, please contact TRUE as this warranty
is void.
3 Year
3 Year
3 Year
3 Year
6 Months
3 Years
6 months
90 Days Parts,
No Labor
damage or equipment failure resulting from or caused by
improper assembly/installation, failure to follow instructions
and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance.* TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors.* This limited
warranty shall not apply to software version upgrades.
Cosmetics: The elliptical cosmetic parts are warranted for
defects in material and workmanship for six months with
labor warranty to match the parts warranty period. This
limited warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthorized modication, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to but may not be limited to plastic covers,
shrouds, caps, badges, overlays, paint, coatings, and grips.
Device Connectivity: Device Connectivity elements;
headphone jack and USB Port are warranted for defects in
material and workmanship for 90 days with no labor warranty.
Labor: Labor is covered for a period of three years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for two years from date of purchase. * This
limited warranty on structural frame does not include paint or
coatings.
Parts: The elliptical electrical parts and wear items are
warranted for defects in material and workmanship for three
years with three years labor warranty. The Transcend
touchscreens and Escalate15 consoles are warranted for
defects in material and workmanship for three years with three
years labor warranty. This limited warranty does not cover
Truetness.com / 800.426.6570 / 636.272.7100 34 of 36
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
Page 35
CHAPTER 7: WARRANTY INFORMATION
SAMPLE
Save Time and Register Online!
Activate Multiple Warranties at truetness.com
COMMERCIAL LIMITED WARRANTY
SPECTRUM XS1000 ELLIPTICAL
1. THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MANY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE.
2. This Limited Warranty can be processed only if the
Warranty Registration Form is completed on-line; or if the
attached form is lled in, signed by the original purchaser and
mailed to TRUE within 30 days of purchaser’s receipt of this
Product. The serial number must be intact on the Product for
this Limited Warranty to be valid.
3. This Limited Warranty applies to the product only
while the Product remains in the possession of the original
purchaser and is not transferable.
4. This Limited Warranty becomes VALID ONLY if the
Product is initially assembled/installed by a TRUE authorized
dealer/ technician (if anyone other than a TRUE authorized
dealer/ technician initially assembles and installs the
Product, this Limited Warranty will be void unless the written
authorization of TRUE is rst obtained).
5. This Limited Warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/ installation, failure to follow instructions and
warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable and
necessary maintenance (as referenced in the owner’s manual.)
6. This Limited Warranty applies only to the cost of repair
or replacement of parts and does not include labor (beyond
the above warranty period), transportation, service, return
and freight charges associated therewith except as expressly
specied herein.
7. This Limited Warranty shall not apply to: Service
calls to correct installation of the equipment or instruction
to owners on how to use the equipment; or any labor costs
incurred beyond the applicable labor warranty period.
8. This Limited Warranty, which is given expressly and
in lieu of all other express warranties, constitutes the only
warranty made by TRUE.
9. ANY IMPLIED WARRANTY, INCLUDING WITHOUT
LIMITATION THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN
DURATION AND REMEDY TO THE TIME PERIOD COVERED BY
THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
10. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE
AND EXCLUSIVE REMEDIES AND TRUE’S ENTIRE LIABILITY
FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE’S
LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED
THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT,
NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may not
be transferred to, reassigned to, a third party without the express
written consent of TRUE. Even jobbing out warranty labor
requires TRUE’s written approval.
XS1000 ELLIPTICAL SERIAL NUMBERS:
The XS1000 elliptical comes with two serial numbers; one on the
base and one on the display console (see diagram below). The
serial number on the base is located on the front inside sheet
metal on the bottom right hand side. The console serial number
is located on the bottom right side of each console. Please write
down your serial numbers below and keep for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER
BASE SERIAL NUMBER
SAMPLE SERIAL NUMBER STICKER:
Keep this page for your records
Truetness.com / 800.426.6570 / 636.272.7100 35 of 36
Page 36
CHAPTER 7: WARRANTY INFORMATION
COMMERCIAL LIMITED WARRANTY
SPECTRUM XS1000 ELLIPTICAL
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way,
please go on-line now to truetness.com and register your product. The information you provide will never
be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty card,
have the owner of the product complete the information below and return it to TRUE Fitness within 30 days
from the date of equipment installation.
Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.
To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness,
865 Ho Road, St. Louis, MO 63366 (or save postage and register online at www.truetness.com)
Commercial Warranty Registration
3. Please indicate your type of facility:
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
Model Type
Date of Purchase
Your Company Name
___ a. Apartment/Condo ___ b. Corporate Fitness Center
___ c. Municipality ___ d. Health Club/Gym/Spa
___ e. Hotel/Resort ___ f. Military Base
___ g. Student Rec Center ___ h. Other
4. What other types of equipment does your company currenly own?
___ a. Treadmill Brand ________________
___ b. Bike Brand ________________
___ c. Elliptical Brand ________________
___ d. Free Weights/Gym Brand ________________
5. How many people use your facility on a daily basis?
___ a. <25 ___ b. 25-75
___ c. 76-150 ___ d. 150+
6. Do you plan to purchase more tness equipment
in the next 6-12 months?
____ Yes ____ No
Contact First Name
Contact Last Name
Address
City State ZIP
Email Address Website
Phone Fax
1. Where did you rst learn about TRUE?
___ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________
2. Why did you purchase a TRUE product?
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Quality Construction
___ e. Performance ___ f. TRUE Reputation
___ g. Other_________________________
Truetness.com / 800.426.6570 / 636.272.7100 36 of 36
7. If you answered “yes” to question 6, what type do you
plan to purchase?
____ a. Treadmill ____ b. Elliptical
____ c. Stationary Bike ____ d. Free Weights
____ e. Gym ____ f. Other ______________
8. Would you recommend TRUE to other club owners?
____ Yes ____ No
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
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