True RESIDENTIAL Series, TUI-15-R-SS-B, TUI-15-L-OP-B, TUI-15-L-SS, TUI-15-R-OP-B User Manual

IN DEX

TRUE RESIDENTIAL

®

15 INCH CLEAR ICE MACHINE

INSTALL GUIDE AND USER’S MANUAL

PRESERVE THE MOMENT

®

THANK YOU

FOR YOUR PURCHASE

C ONTEN T S

INSTALLATION CHECKLIST 1

15 INCH TRUE ICE® MACHINE MODELS 3

FEATURES OF THE TRUE ICE® MACHINE 6
OWNERSHIP 6
SAFETY PRECAUTIONS 6
PROPER DISPOSAL AND CFC DISPOSAL 7
WARNING & SAFETY LABELS 7
UNCRATING 8
ELECTRICAL SPECIFICATIONS 9

INSTALLATION SPECIFICATIONS 12-14
INSTALLATION SPECIFICATIONS FOR SOLID PANEL AND INTEGRATED PANEL (OP) 15 -19
INSTALLING DOOR STOP 20
PLUMBING CONNECTIONS 20
LEVELING ICE MACHINE 21
WATER SUPPLY 21
DRAIN CONNECTION 22
WATER FILTER 23
POSITION THE UNIT 23
PUMPING HEIGHTS 24-25
DRAIN ALARM (DRN) 26

TRUE PRECISION CONTROL® OPERATION AND TRUE ICE® MACHINE COMPONENTS 29
BEFORE OPERATING 32
ICE MAKING SEQUENCE 32
POWER AND BIN LIGHT 33
CUBE SIZE ADJUSTMENT 33
BIN THERMOSTAT / ICE LEVEL ADJUSTMENTS 34
BREAKER RESET 34
WATER QUALITY SETTING 34

GENERAL MAINTENANCE 37
WATER SHUTTERS, ICE CHUTE, AND PUMP CLEAN-OUT CAP 38
SPRAY BAR DISASSEMBLY 39
WATER FILTER REPLACEMENT AND REPLACEMENT PARTS 40
CONDENSER CLEANING INSTRUCTIONS 40
STAINLESS STEEL EQUIPMENT CARE AND CLEANING 41
DESCALING AND SANITIZING 42-43
EXTERIOR CLEAN, WINTERIZING AND RESTART INSTRUCTIONS 43
FREQUENTLY ASKED QUESTIONS 44
WARRANTY 45

INSTALLATION CHECKLIST

Use this checklist during installation to ensure that no part of the process has been overlooked.

Has an authorized True dealer or licensed installer inspected stainless steel surfaces for imperfection?

(Cosmetic defects are covered by a limited 30-day warranty)

Have all packaging materials and tape been removed?

Is the water temperature always between 40˚F (4˚C) and 100˚F (38˚C)?

Is the power cord plugged into a properly grounded three-prong outlet in accordance

with all applicable electrical codes?

Have the water supply and drain connections been made?

Has the ice machine drain line been routed into an open drain with no more than eight feet (2.4 m) of rise

and 100 feet (33 m) of run?

Is the unit leveled properly with all leveling legs making contact with the floor?

Has the door stop been installed? (If required)

Are panels attached securely and properly aligned? (Overlay cabinets only)

Has the machine been set for the local water quality?

Has the water filter been installed?

Is the water supply turned on?

Have the connections been checked for water leaks?

Is the machine turned on and working properly?

Have the first two batches of ice been discarded?

Does the machine shut off when ice is held against the thermostat tube?

Has the customer reviewed the unit’s operation in this manual?

Has the customer reviewed the schedule of maintenance of the machine?

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

1

15 INCH STAINLESS STEEL

STAINLESS STEEL DOOR (SS)

TM

15 INCH TRUE

TUI-15-R/L-SS-B

ICE MACHINE

15 INCH OVERLAY PANEL

SOLID PANEL READY DOOR (OP)

TM

15 INCH TRUE

TUI-15-R/L-OP-B

ICE MACHINE

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

3

FEATURES OF THE ICE MACHINE

OWNERSHIP

SAFETY PRECAUTIONS

5 - 9

PROPER DISPOSAL AND CFC DISPOSAL

WARNING & SAFETY LABELS

UNCRATING

ELECTRICAL SPECIFICATIONS

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

5

FEATURES OF THE TRUE™ ICE MACHINE

SAFETY PRECAUTIONS

• Produces up to 70 pounds of ultra-clear gourmet
ice cubes per day.

• Stores 28 pounds of ice cubes.

• Three-Character LED display tells you what your
machine is doing.

• Auto-clean sequence for walk-away cleaning
simplicity.

• Cleaning time remaining is shown on the display.

• Drain pump standard on all models.

• Built-in water filter insures that no parts are
exposed to unfiltered water.

• Fourteen-Color LED bin light.

• High quality ice scoop and built-in scoop holder
included.

• Automatic filter change reminder.

• UL approved for outdoor use.

• Industry-leading True Warranty on page 42.

• This ice machine must be properly installed
and located in accordance with the installation
instructions before it is used.

• Do not allow children to climb, stand or hang
on the ice machine. They could damage the ice
machine and seriously injure themselves.

• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.

• Keep hands away from the “pinch point” areas and
gaps between the doors and cabinet. Small areas
are not necessarily safe.

• Unplug the ice machine before cleaning behind
the kickplate or making repairs.

• Setting power switch to OFF only removes power
from the refrigeration system, it does not remove
power from other circuits. To fully power-down the
machine it must be unplugged.

OWNERSHIP

TO INSURE THAT YOUR UNIT WORKS PROPERLY
FROM THE FIRST DAY, IT MUST BE INSTALLED
PROPERLY.

NOTE: WE HIGHLY RECOMMEND A TRAINED
INSTALLER, PLUMBER OR ELECTRICIAN INSTALL
YOUR TRUE RESIDENTIAL® ICE MACHINE. THE
COST OF A PROFESSIONAL INSTALLATION IS
MONEY WELL SPENT.

Before you start to install your True Residential® Ice
Machine, carefully inspect it for freight damage. If
damage is discovered, immediately file a claim with
the delivery freight carrier. True is not responsible for
damage incurred during shipment.

Any questions about the installation please
contact your True dealer or True Technical Service
Department at 844-746-9423. Please have your
model and serial numbers available when you call our
Service Department.

NOTE: WE STRONGLY RECOMMEND
THAT ANY SERVICING BE PERFORMED
BY A QUALIFIED INDIVIDUAL.

WARNING: PROPER INSTALLATION REQUIRES
CONNECTION TO THE WATER SUPPLY, A DRAIN
AND A DEDICATED ELECTRICAL CIRCUIT. THESE
CONNECTIONS ARE THE RESPONSIBILITIES OF
THE INSTALLER. IMPROPER CONNECTIONS CAN
RESULT IN PERSONAL INJURY, PROPERTY DAMAGE
AND IMPROPER OPERATION. THE ICE MACHINE
MUST BE INSTALLED ACCORDING TO ALL
APPLICABLE NATIONAL, STATE AND LOCAL
CODES AND REGULATIONS.

6

TRUE RESIDENTIAL

®

INSTALLATION SPECIFICATIONS

INSTALLATION SPECIFICATIONS FOR SOLID PANEL

AND INTEGRATED PANEL (OP)

INSTALLING DOOR STOP

PLUMBING CONNECTIONS

11 - 26

LEVELING ICE MACHINE

WATER SUPPLY

DRAIN CONNECTION

WATER FILTER

PUMPING HEIGHTS

DRAIN ALARM (DRN)

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

11

15 INCH STAINLESS STEEL

ICE MACHINE TUI-15-R/L-SS-B

A

7/8

"

14

B

¾

"

25

7/8

"

23

FRONT

FRONT

VIEW

VIEW

OF

30

ICE MACHINE

3/16

"

4

11/16

"

3

SIDE

SIDE VIEW

VIEW

OF

ICE MACHINE

34

½

"

1

C

TOP VIEW

TOP

OF

VIEW

ICE MACHINE

¼

"

SURROUNDING CABINETRY

16

7/8

"

37

SURROUNDING CABINETRY

¼

"

12

TRUE RESIDENTIAL

®

Dimensions may vary by ± 1/8"

15 INCH OVERLAY PANEL

ICE MACHINE TUI-15-R/L-OP-B

A

7/8

"

14

B

7/8

"

¾

"

23
23

1/8

"

C

FRONT

VIEW

OF
ICE

29

SIDE VIEW

OF

¾

"

ICE MACHINE

34

¼

"

TOP VIEW

OF

ICE MACHINE

21

5/8

"

MACHINE

SURROUNDING CABINETRY

½

"

1

1/8

"

4

*3

¾

"

SURROUNDING CABINETRY

¼

"

16

Dimensions may vary by ± 1/8"

*Including 3/4" thick panel (provided by others)

NOTE: UNIT IS SHOWN WITH OPTIONAL PANEL / HANDLE PROVIDED BY OTHERS.

14

TRUE RESIDENTIAL

®

CUSTOM PANEL INSTALLATION

Overlay units can be fitted with custom panels to match adjacent cabinetry. Two specification options for panels
sizes are given in these instructions for overlay units: Standard overlays and Integrated Panels. The standard
overlay panel dimensions fully cover the provided appliance door. The integrated panel options extend above the
door and conceal the hinge assembly to match full overlay cabinet doors. See pictures below for reference.

STANDARD OVERLAY PANEL

INTEGRATED OVERLAY PANEL

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

15

CUSTOM PANEL INSTALLATION - SOLID PANEL PANEL

STANDARD OVERLAY PANEL

PANEL BRACKETS (988675) MOUNT

IN THESE TWO LOCATIONS TO

HOLD BOTTOM OF OVERLAY PANEL

7/8

"

23

¾

"

23

1/8

"

SIDE

VIEW

1/8

"

4

¾

*3

"

SOLID DOOR PANEL DIMENSIONS

Door Panel Width 14 5/8

Door Panel Height 29 23/32

34

¼

"

Door Panel Depth 3/4" max

½

"

1

Door Panel Weight 10 lb. max.

"

"

*Including 3/4" thick panel (provided by others)

16

TRUE RESIDENTIAL

®

30 1/8"

3/4"

A

B

5/8"

14 5/8"

30 1/8"

3/4"

A

B

5/8"

14 5/8"

B

14 5/8"

3/4"

A

B

5/8"

9/16"

DETAIL A

SCALE 1 : 1

1"

DETAIL B

SCALE 1 : 1

14 5/8"

B

14 5/8"

CUSTOM PANEL INSTALLATION

STANDARD OVERLAY PANEL

SOLID DOOR 15 INCH

DOOR PANEL WIDTH 14

DOOR PANEL HEIGHT 29

DOOR PANEL DEPTH 3/4" max

DOOR PANEL WEIGHT 20 lb. max

RAIL STYLE DIMENSION 2” min

5/8

23/32

"

"

INTEGRATED OVERLAY PANEL

SOLID DOOR 15 INCH

DOOR PANEL WIDTH 14

DOOR PANEL HEIGHT 30

DOOR PANEL DEPTH 3/4" max

DOOR PANEL WEIGHT 20 lb. max

RAIL STYLE DIMENSION 2" min

5/8

1/8

"

"

29

23/32

"

14 5/8"

15 INCH

FRONT

14 5/8"

15 INCH

FRONT

3/4"

A

14 5/8"

B

15 INCH

BACK

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

1"

DETAIL B

SCALE 1 : 1

17

WATER FILTER

The built-in water filter is designed to filter sediment,
remove unpleasant taste and odor and inhibit scale.
The life expectancy of the filter is twelve months for low
scale water and six months if the water has a high level
of scale. The ice machine monitors how long the filter
has been in operation and will display “FLT” when the
filter needs to be replaced. See water filter replacement
instructions on page 37.

Replacement water filters are available through your
True dealer or online store at www.true-residential.com.

CAUTION: INSTALL THE WATER FILTER BEFORE
TURNING ON THE WATER SUPPLY TO THE ICE
MACHINE.

CAUTION: DO NOT ALLOW THE ICE MACHINE TO
BE EXPOSED TO TEMPERATURES BELOW 32°F
(0°C) AS THIS WILL CAUSE ANY WATER IN THE
MACHINE TO FREEZE. FAILURES CAUSED BY
EXPOSURE TO FREEZING TEMPERATURES ARE

NOT COVERED BY THE WARRANTY.

POSITION THE UNIT

Once the unit has been leveled and connected to a
drain, the water supply can be connected and turned
on. The unit can then be plugged in and energized.

Once these steps are complete, slide the unit into its
final desired position, presumably inside the cabinetry.
You should then proceed to the “BEFORE OPERATING”
step on page 30.

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

23

(8FT MAX)

WITH 3/8" O.D. HOSE

PUMPING HEIGHTS

STANDARD PUMP

96"

24

TRUE RESIDENTIAL

®

3/8” union

adapter

(Provided)

3/8” push to

1/2” I.D. barb

(Provided)

3/8” O.D. HOSE

(Provided)

STANDARD PUMP WITH
3/8" O.D. HOSE TO 5/8” O.D. HOSE

5/8” O.D. HOSE

(Not provided)

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

25

DRAIN ALARM (DRN)

• The control will automatically signal and shut off
the water supply in the event of a drain failure.

• If a clogged drain clears the display will read
“DRN- OFF”.

CAUTION: ADHERE TO LOCAL AND STATE
PLUMBING CODES.

DO NOT EXCEED THE MAXIMUM PLUMBING
HEIGHTS FOR THE GIVEN SETUP. THE DRAIN
ALARM IS INITIATED BY THE CONTROL
BOARD IN THE EVENT OF IMPROPER
DRAINAGE.

VERIFY THE ICE MAKER DRAINS THROUGH
TWO CYCLES WITHOUT ANY ALARM DURING
INSTALLATION.

26

TRUE RESIDENTIAL

®

TRUE PRECISION CONTROL® OPERATION AND

TRUE ICE® MACHINE COMPONENTS

BEFORE OPERATING

POWER AND BIN LIGHT

28- 32

ICE MAKING SEQUENCE AND CUBE SIZE ADJUSTMENT

BIN THERMOSTAT / ICE LEVEL ADJUSTMENTS

BREAKER RESET

WATER QUALITY SETTING

28

TRUE RESIDENTIAL

®

º

F

º

C

ICE

º

F

º

C

ICE

BEFORE OPERATING

ICE MAKING SEQUENCE

To insure ice quality, please clean and sanitize
this machine prior to first use. To ensure proper
operation, follow the installation checklist at the
front of this manual.

NOTE: COSTS ASSOCIATED WITH ADJUSTMENTS,
CLEANING AND SANITIZING PROCEDURES
IN THIS GUIDE ARE NOT COVERED BY THE
WARRANTY.

WARNING: DO NOT USE THE ICE MACHINE TO
STORE ANYTHING OTHER THAN ICE.

WARNING: DO NOT OPERATE EQUIPMENT THAT
HAS BEEN MISUSED, NEGLECTED, DAMAGED,
ALTERED OR MODIFIED IN ANY WAY.

Your True Ice® machine will produce one batch
of ice (24 cubes) roughly every 30 minutes. The
following steps occur during ice making:

HARVEST / FILL – The ice machine always begins
in the harvest mode. Display will read “HAr.” During
harvest all the ice cubes are melted free from the
evaporator. The ice machine does this by warming
up the evaporator with warm refrigerant. During
harvest the ice machine will also fill with water and
drain off any excess/residual ice making water. At
start up the harvest will last two minutes.

ICE MAKING – During ice making the display will
read “ICE.” Water is sprayed into the inverted ice
cups while the evaporator is cooled. This causes
ultra-clear ice cubes to form inside each ice cup.
The compressor, condenser fan and water pump
all operate during this mode. The ice machine
automatically adjusts the freeze time based on the
ambient air temperature.

FULL BIN – The ice machine shuts off automatically
when the bin is full of ice. A full bin is detected
when ice touches the bin thermostat tube. The
machine will come back on when ice is no longer in
contact with the thermostat tube.

32

TRUE RESIDENTIAL

®

POWER

SIZE

CUBE SIZE ADJUSTMENT

• Press the power button once to begin ice
making operation. Press the button a second
time to turn the ice machine off.

• When unit is plugged in, the control board
goes through a sequence of checks to verify all
sensors are working properly.

• The drain system is energized when power is
supplied to the unit. It automatically turns on
when it senses water in the drain tube.

• Display will show “OFF” until the power button
is pressed.

• If the unit powers the drain pump but the drain
remains clogged for five minutes, the display will
show “drn” and cut power to the unit.

• If unit is too cold (below 50˚F), too hot, or
if the temperature probe is unplugged or
has failed, the unit shuts down and displays
an error message.

Pressing the

button repeatedly allows you to

toggle between the available cubes sizes.

There are five cube sizes possible, where

“1” = smallest, “5” = largest.

NOTE: CUBE SIZE VARIATION IS RELATIVELY SMALL.
WHEN SET TO “1”, THE CUBES WILL BE HOLLOW, LIKE
A THIMBLE OR SHOT GLASS. WHEN SET TO “5”, THE
CUBES WILL BE SOLID. ALWAYS LET THE MACHINE
MAKE TWO BATCHES OF ICE BEFORE RESETTING THE
THICKNESS.

BIN LIGHT

Use the

•

PRESS THE

•

HOLD THE

LIGHT

button as follows:

LIGHT

BUTTON REPEATEDLY TO
CYCLE THROUGH THE 14 PRESET DESIGNER
COLORS.

LIGHT

BUTTON FOR FIVE SECONDS

TO TOGGLE THE BIN LIGHT ON OR OFF.

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

33

BIN THERMOSTAT / ICE LEVEL
AD JU ST MEN T

The bin thermostat senses when ice has reached
the top of the bin and shuts the machine off.
The thermostat is adjusted at the factory for
room-temperature operation and normally will not
require adjustment.

To check the operation of the bin thermostat, hold
three ice cubes in contact with the thermostat tube
in the bin. The machine should stop making ice
within five minutes. Display will read “FUL”. Then
remove the ice cubes. The machine should then
restart within five minutes.

If necessary, the level of ice in the bin can be
adjusted by turning the bin thermostat screw. This
screw is located just behind the kickplate on the
left side of the machine. Turn the screw clockwise
to raise the ice level, counter-clockwise to lower the
ice level.

Bin thermostat / Ice level adjustment is located
behind front kickplate. Remove front kickplate.

Use a standard screwdriver:

WATER QUALITY SETTING

Your True Ice® machine may operate differently
depending on the water quality setting of the
machine. To determine your water quality, it is
recommend to purchase a water quality test kit from
a local source.

LOW SCALE (“LSC” ON THE DISPLAY):
When set to LSC, the machine will make ice more
quickly, harvest more quickly and will require a filter
change every 12 months.

HIGH SCALE (“HSC” ON THE DISPLAY):
When set to HSC, the machine will allow more time
for freezing and harvesting ice to compensate for
the presence of scale. The water filter should be
replaced more frequently.

Press and hold the

CLEAN

simultaneously for three seconds to toggle between
the LOW SCALE (“LSC”) and HIGH SCALE (“HSC”)
water quality settings on the machine. Set unit
to LSC when the total dissolved solids (TDS) are
below 300 mg/L. Set unit to “HSC” when the total
dissolved solids (TDS) are above 300 mg/L.

and

SIZE

buttons

RAISE ICE LEVEL - Turn adjustment clockwise to
raise ice level.

LOWER ICE LEVEL - Turn adjustment counter­clockwise to lower ice level.

ICE LEVEL ADJUSTMENT

BREAKER SWITCH

BREAKER RESET

The breaker switch is located behind the kickplate.
If the unit trips, flip the switch down. To reset, flip
the switch up.

34

TRUE RESIDENTIAL

®

34 - 43

GENERAL MAINTENANCE

WATER SHUTTERS, ICE CHUTE, AND PUMP CLEAN-OUT CAP SPRAY

BAR DISASSEMBLY

WATER FILTER REPLACEMENT AND REPLACEMENT PARTS

CONDENSER CLEANING

STAINLESS STEEL CLEANING INSTRUCTIONS

DESCALING AND SANITIZING

WINTERIZING INSTRUCTIONS AND RESTART

FREQUENTLY ASKED QUESTIONS

36

TRUE RESIDENTIAL

®

WARRANTY

GENERAL MAINTENANCE

You are responsible for maintaining the ice machine
in accordance with the instructions in this manual.
Maintenance procedures are not covered by the
warranty.

WARNING: IF YOU DO NOT UNDERSTAND THE
PROCEDURES OR SAFETY PRECAUTIONS THAT
MUST BE FOLLOWED, CALL YOUR LOCAL TRUE
SERVICE REPRESENTATIVE TO PERFORM THE

MAINTENANCE PROCEDURES FOR YOU.

True recommends that you perform the following
maintenance procedures a minimum of once every
six months to ensure reliable, trouble-free operation.

1. EXTERIOR CLEANING:
Perform as needed. Follow the stainless steel
cleaning instructions listed on page 38 to insure
your machine always looks like new.

2. DESCALING AND SANITIZING:
Perform every six months. Follow the
instructions on pages 38-39 or the instructions
on the inside of the ice machine door.

3. WATER FILTER REPLACEMENT:
Replace the water filter a minimum of every
twelve months. More frequent replacement
may be required if you have poor water quality.
Follow the instructions on page 37.

4. CONDENSER CLEANING:
For optimum operation, clean your condenser
every six months using the instructions on
p a g e 37.

Maintenance Weekly Semi-Annual Annual

Clean Cabinet Exterior

Sanitize Ice Machine

Descale Ice Machine

Clean Condenser Coil

Change the
Water Filter

Check Ice Quality

x x x

x x x x

x x x x

x x x

x x x

x x x x x

After Prolonged

Shutdown

At Start-Up

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

37

WATER SHUTTERS

Water shutters prevent spraying water from
escaping the evaporator compartment.

Removing water shutters for cleaning:

1. Lift shutter shaft out of recesses on either
end of shaft.

2. To reinstall, insert ends of shaft into
recesses above either side of evaporator
compartment opening.

ICE CHUTE

The ice chute is seated over the spray nozzles
and allows ice to fall into the bin. It must be
firmly positioned over the spray bar, with the front
edge inside the water trough. Spray nozzles must
align with the slots in the ice chute or spray water
will fall into the bin.

WATER SHUTTERS

1. Grab chute and lift up to remove.

2. To reinstall ice chute, grab chute and position
over water spray nozzles. Make sure front
edge is inside of water trough.

PUMP CLEAN-OUT CAP

1. Remove clamp.

2. Pull down clean-out cap.

3. To reinstall, slide cap over hole
underneath pump. Replace clamp.

ICE CHUTE

CAP

CLAMP

38

TRUE RESIDENTIAL

®

SPRAY BAR DISASSEMBLY

The spray bar is located in the water trough and
supplies water to the individual ice making cups.
Water from the pump sprays through the nozzles,
located on the upper portion of the tubes.

Removing spray bar for cleaning:

1. Grab spray bar with one hand and the water
supply hose (located below spray bar) with the
other hand.

2. Carefully pull the two apart.

3. To reinstall spray bar attach the water supply
hose to the bottom of the spraybar assembly.
Re-seat the spray bar in the evaporator
compartment.

SPRAY BAR

SPRAY BAR

ICE CHUTE

WATER SHUTTERS

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

39

WATER FILTER REPLACEMENT

REPLACEMENT PARTS

The built-in water filter is designed to filter
sediment, remove unpleasant taste and odor and
inhibit scale. The filter is shipped inside the ice
machine and must be installed prior to running the
ice machine. Install the filter by inserting it into the
opening on the front of the machine and twisting it
clockwise to lock it in place.

NOTE: PRIOR TO INSTALLATION OF THE FILTER,
LUBRICATE THE O-RINGS OF THE FILTER.

True maintains a record of the serial number
for your unit. If at any time during the life of
your unit, a part is needed, you may obtain
that part by furnishing the model number and
serial number to the company from whom you
purchased your machine.

For replacement parts contact your True dealer
or call True parts department at 844-849-6179.

Inquires can be sent to:

[e-mail]

[phone] • toll free [phone]

CONDENSER CLEANING
INSTRUCTIONS

• Keeping the condenser coil clean will minimize
required service and lower electrical cost.

THE ICE MACHINE WILL NOT MAKE ICE IF THE
WATER FILTER IS NOT INSTALLED.

The life expectancy of the filter is twelve months for
low-scale water and six months if the water has a
high level of scale. The ice machine monitors how
long the filter has been in operation and will display
“FLT” when the filter needs to be replaced.

Replacement water filters are available through your
True dealer.

CAUTION: DO NOT ALLOW THE ICE MACHINE TO
BE EXPOSED TO TEMPERATURES BELOW 32˚F
(0˚C) AS THIS WILL CAUSE ANY WATER IN THE
MACHINE OR IN THE WATER FILTER TO FREEZE.
FAILURES CAUSED BY EXPOSURE TO FREEZING
TEMPERATURES ARE NOT COVERED BY THE

WA RRA NTY.

• The condenser coil should be cleaned by
removing dust and other build-up from the
tube assembly with vacuum or a clean rag.

1. Remove kickplate.

2. Vacuum or use clean rag to remove dust
build-up from coil.

3. Re-install kickplate.

KI CKPL AT E

40

TRUE RESIDENTIAL

®

STAINLESS STEEL EQUIPMENT CARE AND CLEANING

CAUTION: DO NOT USE ANY STEEL WOOL,
ABRASIVE OR CHLORINE BASED PRODUCTS TO

CLEAN STAINLESS STEEL SURFACES.

STAINLESS STEEL OPPONENTS

There are three basic things which can break down
your stainless steel’s passivity layer and allow

corrosion to rear its ugly head.

1. Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be

abrasive to stainless steel’s surface.

2. Deposits left on your stainless steel can leave
spots. You may have hard or soft water depending
on what part of the country you live in. Hard water
can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits
can cause the passive layer to break down and
rust your stainless steel.
All deposits left from food prep or service should
be removed as soon as possible.

3. Chlorides are present in table salt, food, and
water. Household and industrial cleaners are the
worst type of chlorides
to use.

NOTE: THE USE OF STAINLESS STEEL
CLEANERS OR OTHER SUCH SOLVENTS IS NOT
RECOMMENDED ON PLASTIC PARTS. WARM
SOAP AND WATER WILL SUFFICE.

8 STEPS THAT CAN HELP PREVENT RUST ON STAINLESS
STEEL:

1. USING THE CORRECT CLEANING TOOLS

Use non-abrasive tools when cleaning your stainless steel

products. The stainless steel’s passive layer will not be
harmed by soft cloths and plastic scouring pads. Step 2
tells you how to find the polishing marks.

2. CLEANING ALONG THE POLISH LINES

Polishing lines or “grain” are visible on some stainless

steels. Always scrub parallel to visible lines on some
stainless steels. Use a plastic scouring pad or soft cloth
when you cannot see the grain.

3. USE ALKALINE, ALKALINE CHLORINATED OR NON-
CHLORIDE CONTAINING CLEANERS

While many traditional cleaners are loaded with chlorides,

the industry is providing an ever increasing choice of non­chloride cleaners. If you are not sure of your cleaner’s
chloride content contact your cleaner supplier. If they
tell you that your present cleaner contains chlorides,
ask if they have an alternative. Avoid cleaners containing
quaternary salts as they can attack stainless steel, causing
pitting and rusting.

RECOMMENDED CLEANERS FOR CERTAIN SITUATIONS /
ENVIRONMENTS OF STAINLESS STEEL

A. Soap, ammonia and detergent medallion applied

with a cloth or sponge can be used for routine
cleaning.

B. Arcal 20, Lac-O-Nu Ecoshine applied provides

barrier film for fingerprints and smears.

C. Cameo, Talc, Zud First Impression is applied by

rubbing in the direction of the polished lines for
stubborn stains and discoloring.

D. Easy-off and De-Grease It oven aid are excellent

for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.

E. Any good commercial detergent can be applied

with a sponge or cloth to remove grease and oil.

F. Benefit, Super Sheen, Sheila Shine are good for

restoration / passivation.

4. WATER TREATMENT

To reduce deposits, soften the hard water when possible.

Installation of certain f ilters can remove corrosive and
distasteful elements. Salts in a properly maintained water
softener can be to your advantage. Contact a treatment
specialist if you are not sure of the proper water
treatment.

5. MAINTAINING THE CLEANLINESS OF YOUR F OOD
EQUIPMENT

Use cleaners at the recommended strength (alkaline

chlorinated or non-chloride). Avoid build-up of hard
stains by cleaning frequently. When boiling water with
your stainless steel equipment, the single most likely cause
of damage is chlorides in the water. Heating any cleaners
containing chlorides will have the same damaging effects.

6. RINSE

When using chlorinated cleaners you must rinse and wipe

dry immediately. It is better to wipe standing cleaning
agents and water as soon as possible. Allow the stainless
steel equipment to air dry. Oxygen helps maintain the
passivity film on stainless steel.

7. HYDROCHLORIC ACID (MURIATIC ACID) SHOULD NEVER
BE USED ON STAINLESS STEEL

8. REGULARLY RESTORE/PASSIVATE STAINLESS STEEL

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

41

CLEAN

CLEAN

CLEAN

CLEAN

CLEAN

SANITIZING

WINTERIZING INSTRUCTIONS

1. Mix 1.5 fluid ounces (3 tablespoons) of 5.25%
hypochlorite solution (chlorine bleach) with 3
gallons of warm water.

2. Use 1/2 of the solution to sanitize the removed
parts. Soak the parts in the solution. Do not rinse
the parts after sanitizing.

3. Use the remaining solution to sanitize the interior
surfaces of the machine and the bin.
Do not rinse the sanitized areas.

4. Replace all components.

5. Press and hold the
three seconds.

6. When the machine says “Add”, pour 2 teaspoons of

5.25% hypochlorite solution (chlorine bleach) into
the spray compartment.

7. When the cleaning cycle is complete, the machine
will resume its previous mode
(either OFF or ICE).

8. Immediately rinse off and dry any exterior areas
where sanitizing solution may have spilled.

CLEAN

button for

Use the following instructions to prepare your ice
machine for storage or winterization:

1. Descale and sanitize the ice machine per
the instructions in this manual or reference
the cleaning and maintenance videos on our
YouTube channel at True Residential.

2. Turn off the water supply.

3. Disconnect the incoming water line from
the back of the unit.

4. Remove the water filter by twisting it counter
clockwise and pulling it out of the unit. Discard
the water filter.

5. Drain the evaporator compartment by removing
the pump clean-out cap.

6. Pour 1 gallon of propylene glycol (RV antifreeze)
into the bin drain to fill the drain pump.

7. Once the drain pump shuts off and all the
propylene glycol is drained, unplug the unit or
turn off the circuit breaker.

8. Wipe down the interior bin with a dry clean
cloth.

EXTERIOR CLEANING

Wipe with a damp cloth to remove dust and dirt. Use a
solution of mild dish soap and water if a greasy residue
persists. Wipe dry with a clean,
soft cloth. Never use abrasives, chlorinated or citrus­based cleaners on exterior panels.

9. Re-install the pump clean-out cap.

RESTART INSTRUCTIONS

Use the following instructions to restart your ice
machine after winterization:

1. Install a new water filter in the unit.

2. Reconnect the incoming water line
and turn on the water supply.

3. Plug in the unit.

4. Descale the ice machine per the instructions on
page 39.

5. Press the power button to start ice making.

NOTE: THE FRESH WATER THAT IS INTRODUCED
DURING DESCALING AND START-UP WILL FLUSH
THE PROPYLENE GLYCOL DOWN THE DRAIN.

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

43

FREQUENTLY ASKED QUESTIONS

CLEAN

Q. WHY IS THE MACHINE RUNNING BUT NOT MAKING ANY ICE?

A. The machine will run but not make ice if there is no

water supplied to the machine. Check to make sure the
water is turned on and that the water filter is installed
properly.

Q. WHY DOES THE MACHINE SAY “FUL” BUT THE ICE BIN ISN’T

FULL?

A. This is caused by an improperly adjusted thermostat.

Adjust the thermostat as needed using the instructions
on page 32.

Q. WHY IS THERE WARM AIR COMING FROM THE BOTTOM/FRONT

OF THE ICE MACHINE (KICKPLATE AREA)?

A. This is normal as heat dissipation is part of the ice

making process for this machine.

Q. WHY IS THE ICE MACHINE MAKING LESS ICE THAN BEFORE?

A. If the ambient temperature or the water temperature

goes up significantly, the amount of ice the machine
can make will go down. Likewise if the condenser coil
becomes obstructed or dirty, ice production will drop.
For optimal ice production, make sure the front of the
condenser coil, located behind the kickplate, is clean.

Q. WHY DOESN’T THE MACHINE MAKE ICE AFTER I PUT IT

THROUGH A CLEAN CYCLE?

A. After cleaning, the machine will resume doing whatever

it was doing before cleaning. If you want it to make ice
after a clean, make sure it is in the ICE mode when you
press the

button to start cleaning.

Q. WHY IS MY ICE MACHINE NOT MAKING FULL CUBES?

A. Your unit may need to be descaled and/or water filter

may need to be changed.

44

TRUE RESIDENTIAL

®

TRUE RESIDENTIAL® SERIES

LIMITED WARRANTY STATEMENT

LIMITED 30 DAY COSMETIC WARRANTY

Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30)
days from the date of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of
original retail purchase. This limited warranty excludes any type of freight / concealed damage.

THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013.
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up
in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of
three (3) years from the date of original installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first.

SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR *For units purchased after Feb 1, 2013.
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing
to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6)
years from the date of original installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer,
whichever occurs first.

SEVEN THROUGH TWELVE-YEAR SEALED SYSTEM WARRANTY - PARTS ONLY *For units shipped from True after Feb 1, 2017
and REGISTERED via True’s Product Registration Page – TRUE warrants its hermetically sealed system: compressor, evaporator coil,
condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under normal
and proper use and maintenance service period of Twelve (12) years from the date of original installation but not to exceed twelve (12)
years and three (3) months after shipment from the manufacturer, whichever occurs first. Product must be registered with True to qualify
for this warranty. Factory seconds and clear Ice machines are excluded from this warranty.

TERMS APPLICABLE TO EACH WARRANTY

Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the
repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time
labor charges only and reasonable travel time, as determined by TRUE.

WARRANTY CLAIMS

All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of
cabinet, proof of purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to
TRUE along with the above listed information.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.

NO CONSEQUENTIAL DAMAGES. TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential
damages, including without limitation, losses or damages arising from food or product spoilage claims whether or not on account or
refrigeration failure.

WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. Any such assignment or transfer shall void the warranties herein made and shall void all warranties, express or implied,
including any warranty or merchantability or fitness for a particular purpose.

IMPROPER USAGE. TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from
improper usage or installation or failure to clean and/or maintain product as set forth in the warranty packet provided with the unit.

ALTERATION OR NEGLECT. TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been
subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood,
or act of God.

IMPROPER ELECTRICAL CONNECTIONS. TRUE is not responsible for the repair or replacement of failed or damaged components
resulting from electrical power failure, high or low voltage, use of extension cords, or improper grounding of the unit.

YOUR RIGHTS UNDER STATE LAW.

This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of consequential damages or a limitation on how long an implied warranty lasts, so the above exclusion or
limitation may not apply to you.

ENVIRONMENTAL ATTRIBUTES. Any and all environmental attributes, including environmental offset credit rights, with respect to
TRUE® refrigeration units manufactured after September 1, 2015, shall remain the property of True Manufacturing Co., Inc. and are not
transferred..

OUTSIDE U.S./CANADA. This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold
or used outside the United States or Canada.

SUBMIT WARRANTY CLAIMS TO: True Residential
2001 East Terra Lane
O’Fallon MO 63366
[e-mail]

MS • 10/2018 • API2408

15 INCH TRUE ICETM MACHINE INSTALL GUIDE

45

46

TRUE RESIDENTIAL

®

NOTES

CONTACT US

www.true-residential.com

(636)24 0-240 0 • toll free [phone]

974 9 89

BP · Rev.11.18 · MISC_ 2189