Tri-Tronics Sport 50S, Sport 60S, Sport 80C, Multi Sport 2S, Sport 80M Owner's Manual

Tri-Tronics Owner’s Guide

Sport®Series Remote Trainers

Models covered:

Sport®50SSport®60

S

Sport®80C Sport®80M

Sport®65 BPR

S

Multi•Sport®2SMulti•Sport®3

S

TRI-TRONICS OWNER’S GUIDE

CONGRATULATIONS!

You have purchased one of the finest dog training products available.

All Tri-Tronics Remote Trainers are proudly made in the USA.

Tri-Tronics Remote Trainers have been specially designed to meet

the needs of all dog trainers, from top winning professionals

to people training their very first dog. We manufacture

a variety of models – you can be sure that one of them

will be the right choice for your training needs.

Tri-Tronics takes great pride in the design, manufacture, service and

safety of all our products. We always want to hear from you, our

customer. If you have Internet access, you can visit our web site

24 hours a day at tritronics.com for the latest information

available regarding your product and our support services,

for training information, or to purchase accessories for your

Tri-Tronics Remote Trainer. We can also be reached at

s u p p o rt @ t r i t ro n i c s . c o m or by calling toll free at 1 - 8 0 0 - 4 5 6 - 4 3 4 3.

Thank you for choosing Tri-Tronics, and happy training.

Product Specifications

Product specification features may change without notice or
obligation since Tri-Tronics is committed to a policy of
continuous improvement.

Certain Tri-Tronics products are covered by one or more of these
U.S. patent numbers: 4794402, 4802482, 5054428, 5099797,
5193484, 5471954, D298872, 4947795, 4202293, 4335682, D410206,
6178439B1, D445706S, D446144S, 6549133, D445,707S and
patents pending.

Owner’s Registration Reply Card

Please take a moment to complete and re t u rn the Owner's
R e g i s t r a t i o n Reply Card. When you do, you'll be "on file" at
Tri-Tronics. This will help ensure timely, no-questions-asked
warranty work should you need it. You may also register on
our web site at tritronics.com.

Second Edition, March, 2004

Published by Tri-Tronics, Inc., Tucson, Arizona

Copyright © 2004 Tri-Tronics, Inc.

All rights reserved. Printed in the USA.

CONGRATULATIONS!

Sport®50S, Sport®60S, Sport®80C, Sport®80M, Sport®65 BPRS,

Multi•Sport®2S, Multi•Sport®3Sare registered

trademarks of Tri-Tronics Incorporated.

TABLE OF CONTENTS

QUICK GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

FEATURE GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

MODEL GUIDE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

INSTALLING THE COLLAR STRAP . . . . . . . . . . . . . . . . . . . 7

SELECTING CONTACT POINT LENGTH . . . . . . . . . . . . . . . 8

INSTALLING THE TRANSMITTER ANTENNA . . . . . . . . . . 9

MIGHTY MICRO ANTENNA . . . . . . . . . . . . . . . . . . . . . . . . 9

TURNING THE REMOTE TRAINER ON AND OFF. . . . . . . . 9

FITTING THE COLLAR ON THE DOG . . . . . . . . . . . . . . . 10

SETTING THE INTENSITY. . . . . . . . . . . . . . . . . . . . . . . . . 11

USING THE STIMULATION BUTTONS . . . . . . . . . . . . . . . 12

THE “N” SETTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

USING THE TONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

USING THE BEEPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

RANGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

RADIO SIGNAL ISSUES . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

FCC COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

BATTERY CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Transmitter Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Collar Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Storing a Remote Trainer. . . . . . . . . . . . . . . . . . . . . . . 17

CARE AND CLEANING. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

SERVICE AND WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . 19

PRODUCT SAFETY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

TROUBLESHOOTING GUIDE . . . . . . . . . . . . . . . . . . . . . . . 21

Notes:

QUICK GUIDE

Before You Start…

1. Install the collar strap(s) (page 7).

2. Install the transmitter antenna (page 9).

3. Charge collar battery for 14 hours (page 16).

The transmitter is shipped with a 9-volt battery already

installed, and does not need to be charged.

4. Select the correct length contact points for your dog’s coat.

(page 8).

Using the Remote Trainer

1. Turn the collar on: Press the gray button on the collar

next to the contact points. The collar light will start
blinking and you will hear two tones, confirming that
the collar is on. (A rapid blink means that collar batteries
are low.) To turn the collar off, repeat the turn-on
process. One tone confirms that the collar is off (page 9).

2. Fit the collar on the dog: Fasten the collar strap

midway between dog's ears and shoulders, and buckle
s n u g l y. The collar light should face toward the dog’s nose.
Do not leave a collar on a dog continuously (page 10).

3. Select an intensity level for training: Level 1/2 is the

lowest; level 5 is the highest. Release the transmitter
button when changing levels during training. Intensity

selection tips are in your training manual and video (page 11).

4. Transmitter buttons (page 2):

Select the button that will produce the desired type and
level of stimulation (Model Guide on page 4).

Note that when the intensity dial for the Sport®50S,
Sport®60Sand Sport®65 BPRSis set to “N”, all

transmitter buttons are disabled and stimulation

cannot occur (page 13).

Also note that when the intensity dial for the
Sport®80C, Sport®80M, Multi•Sport®2Sand
Multi•Sport®3Sis set to “T”, any transmitter button will
activate the no-stimulation signal tone (page 13).

Quick Guide Page 1

Page 2 Sport®Series

Intensity Dial

(N or T, 1/2, 1, 2, 3, 4, 5)

Antenna

Transmitter

Buttons

See Model Guide on pages 4-5

Transmitter Light

Lanyard Loop

FEATURE GUIDE

SPORT®SERIES TRANSMITTER

Feature Guide Page 3

Contact Points

Collar
Charging Jack

Collar Light

On/Off Switch

Long or short length.
Select “long” for dogs
with heavy coats.

SPORT®SERIES COLLAR

Page 4 Sport®Series

MODEL GUIDE

All models have an intensity dial with 6 intensity levels of
stimulation, from mild 1/2 to strong 5. Total number of levels
of each type of stimulation are given for each model.

Black button – momentary stimulation
Red button – continuous stimulation
(Buttons do not function when intensity
dial is set on “N”)

Black button – momentary stimulation
Red button – continuous stimulation
Green button – no-stimulation signal tone
(Buttons do not function when intensity
dial is set on “N”)

Lower red button – lower level continuous
stimulation
Upper red button – higher level continuous
stimulation
Black button – momentary stimulation

The no-stimulation signal tone is
p roduced by any button when the
intensity dial is set on “T”

Lower black button – lower level
momentary stimulation
Upper black button – higher level
m o m e n t a ry stimulation
Red button – continuous stimulation

The no-stimulation signal tone is
p roduced by any button when the
intensity dial is set on “T”

Sport®60

S

6 continuous
6 momentary

Sport®80C

12 continuous
6 momentary

Sport®80M

12 momentary
6 continuous

Sport®50

S

6 continuous
6 momentary

Model Guide Page 5

Green button – continuous stimulation
from collar with green strap
Orange button – continuous stimulation
from collar with orange strap

When the intensity dial is on “T”, the
no-stimulation signal tone is produced
instead of stimulation

Green button – continuous stimulation
from collar with green strap
Orange button – continuous stimulation
from collar with orange strap
Yellow button – continuous stimulation
from collar with yellow strap

When the intensity dial is on “T”, the
no-stimulation signal tone is produced
instead of stimulation

Black button – momentary stimulation
Red button – continuous stimulation
Orange button – turn beeper on/off*

Buttons do not function when intensity
dial is set on “N.”

*Beeper operation is covered in the Tri-Tronics Beeper Owner’s Guide

M u l t i • S p o rt®2

S

6 continuous
for each dog

M u l t i • S p o rt®3

S

6 continuous
for each dog

Sport®65 BPR

S

6 continuous
6 momentary

Collar Light

Action Collar Function

Double flash Collar is turned on
Glows steadily Collar is receiving signal from

transmitter

Single long flash Collar has just been turned off
(3.5 seconds)

Rapid flash * Low batteries. Recharge the

collar soon

Glows steadily Collar is charging
while on charger

* If the batteries are low at the time the collar is turned

on, the low battery signal can be delayed by up to 20
seconds. Also note that in cold weather the low battery light
may come on prematurely.

Transmitter Light

Action Transmitter Function

Illuminates when a Transmitting
button is pressed

Flashes rapidly when Low battery.
a button is pressed. Unit will not operate.

Replace the 9-volt battery.

Page 6 Sport®Series

INSTALLING THE COLLAR STRAP

Your Remote Trainer is shipped
with the receiver separate from
the collar strap. Install the strap
as shown. On multi-dog units
(the Multi•Sport®2Sand
Multi•Sport®3S), be sure to
install the correct color strap
on each receiver. Use the strap
that matches the colored dot
on the receiver.

You can easily adjust the strap for different sized necks by
sliding the receiver along the strap. If the strap is too long for
your dog, you can cut off excess length. Leave enough length
to go through any D-ring or keeper that is present (see
"Fitting the Collar on the Dog" page 10). Note that you will
need extra strap length to go around the Beeper, so do not cut
the collar strap of the Sport®65 BPRSuntil after you have
installed both the Beeper and the receiver on the strap.

You may also use any collar strap that fits the receiver.

Installing the Collar Strap Page 7

Slide the correct color strap through one side of the receiver, then
through the other side. Snug the strap firmly against the surface of
the receiver. Position the buckle where it is convenient for the size
of your dog's neck.

Page 8 Sport®Series

SELECTING CONTACT POINT LENGTH

Your Remote Trainer comes with two sets of contact points –
long and short.

The shorter points are installed in the unit at the factory and
are suitable for most coat lengths. For dogs with especially
long hair or thick undercoats, the long contact points will
give the best possible contact.

To change the contact points, always use the small wrench
supplied with your Remote Trainer. Avoid using tools which
may cause you to over-tighten the contact points.

Periodically check contact points for tightness.

Insert screw-in contact points as shown and only tighten with
the small wrench supplied with the Remote Trainer. Do not
over-tighten. Check contact points periodically for tightness.

INSTALLING THE TRANSMITTER ANTENNA

Screw the transmitter antenna into
the top of the transmitter. Hold the
antenna near the base and tighten

firmly by hand. Check the antenna
regularly for tightness.

MIGHTY MICRO ANTENNA

( S p o rt®80C and Sport®8 0 M )

The Sport®80C and 80M come with two
antennas, the regular 3-inch one, and

the convenient Mighty Micro antenna

that is 1-1/2 inches long. The Mighty

M i c ro antenna will give you appro x i m a t e l y
60% of the range of the regular antenna (i.e., one-third of a
mile). Use the antenna that is right for the range you need.

The Mighty Micro antenna is available as an accessory for use
with other Tr i - Tronics Remote Trainer models. Contact your
Tr i - Tronics dealer or our Customer Service Depart m e n t .

TURNING THE REMOTE TRAINER ON AND OFF

The Remote Trainer consists of a hand-held transmitter and
a radio receiver on the dog’s collar. The collar must be turned
on before it can receive signals from the transmitter. To save
battery life, turn the collar off between training sessions.

To turn the Remote Trainer collar on, press the gray button
on the collar. The collar light will start blinking or “double
flash” (page 6) and you will hear two tones, confirming that
the collar is on.

To turn the collar off, press the gray button. You will hear
one tone confirming that the collar is off.

You can also turn a collar off by placing it on its charger.

Installing the Transmitter Antenna • Mighty Micro Antenna • On and Off Page 9

Hold the antenna

near its base and

tighten by hand.

When the collar
light blinks red,
the collar is on

On/off Switch

FITTING THE COLLAR ON THE DOG

Place the collar strap in the middle of the dog’s neck. The
receiver should be on the underside of his neck. Place the
receiver so the light is facing forw a rd (toward the dog’s nose).

Tighten the buckle by holding it with two fingers as you pull
the strap snug. Do not put any fingers under the strap as
you tighten it. Always slip the free end of the collar strap
through any D-ring or keeper that is present, and both sides
of a double-sided buckle.

You can easily adjust the
strap for different sized necks
by sliding the receiver along
the strap. If the collar strap is
too long for your dog, you
can cut off excess strap
length. Leave enough length
to go through the D-ring or
keeper with about three inches

to spare. Note: Do not cut the
collar strap of the Sport®65 BPRSuntil after you have also
installed the Beeper on the strap.

Please note that Remote Trainers are not designed to be
worn continuously by a dog. To prevent irritation caused
by rubbing, remove the collar for at least eight hours out
of every 24-hour period. See the important message about
avoiding skin irritation on page 20.

Page 10 Sport®Series

To tighten the collar on the

dog, hold the buckle as shown
and draw the strap snug.
Remote Trainers need to be
snug for consistent stimulation.

SETTING THE INTENSITY

Your Remote Trainer can give corrections at different intensity
levels, so you can match the level of correction to both the
training situation and your dog’s temperament. To adjust
intensity level before or during training, use the intensity dial
on the top of the transmitter.

The transmitter intensity dial gives you a choice of 6 intensities.

Intensity Dial Levels

Level N: Transmitter is off – no stimulation or tone when

a button is pressed *

Level T: The stimulation button produces tone instead of

stimulation **
Level 1/2: E s p e c i a l l yl o wi n t e n s i t yf o re x t r e m e l ys e n s i t i v ed o g s
Level 1: Very low intensity
Level 2: Low intensity
Level 3: Medium intensity
Level 4: Medium-high intensity
Level 5: High intensity

Release the stimulation button when increasing or decreasing
intensity using the intensity dial. Also note that moving the
intensity dial while a stimulation button is held down will
stop the stimulation. This is a safety feature.

If you are not experienced at using Remote Trainers, there are
intensity selection tips in the training manual and video that
came with your Remote Trainer.

Setting the Intensity Page 11

*Sport®50S, Sport®60Sand Sport®65BPR

S

**Sport®80C, Sport®80M, Multi•Sport®2Sand Multi•Sport®3

S

USING THE STIMULATION BUTTONS

All Sport®Series models other than the Multi•Sport®2Sand
Multi•Sport®3Soffer two types of stimulation, “continuous”
and “momentary.” The black button(s) applies momentary
stimulation. The red button(s) applies continuous stimulation.

Multi•Sport®2Sand Multi•Sport®3Smodels offer continuous
stimulation only. Pressing the colored transmitter button –
green, orange, or yellow – will cause the collar with the
matching colored strap to apply continuous stimulation.
(Be sure you have installed the correct color strap on each
receiver, as described on page 7.)

Note that for a button to apply stimulation the intensity dial
must be on a number (not on the “N” or “T” setting). Some
Sport®Series models have the “N” setting on the intensity dial
and some have the “T” setting. Please see the “Model Guide”
(pages 4-5) for the features of your model.

Continuous Stimulation

The trainer controls timing of continuous stimulation.
Continuous stimulation stays on while the transmitter button
is pressed, up to a “time out” of about nine seconds. (If the
collar times out, release the button briefly to restore collar
function. Time-out is a very rare occurrence, and most
corrections will be far shorter than the time-out period.)

Momentary Stimulation

The duration of momentary stimulation is pre-set.
Momentary stimulation stays on only very briefly, no matter
how long the button is pressed. To produce a second momen­tary correction, press the button again. To produce a series of
momentary corrections, press the button for each correction.

Multi-Dog Models

The Multi•Sport®2Sallows you to control two dogs at a time.
The Multi•Sport®3Sallows you to control three dogs at a
time. Each color-coded transmitter button – green, orange, or
yellow – corrects the dog who is wearing that color strap.

Page 12 Sport®Series

The intensity level when you correct each dog will be the
one indicated by the intensity dial. Therefore, when training
more than one dog using a Multi•Sport®2Sor Multi•Sport®3

S

transmitter, you should check the intensity dial before
correcting a different dog. By doing this, you can be sure that
the intensity is what you want for that dog's correction.

THE “N” SETTING
(Sport®50S, Sport®60Sand Sport®65 BPRS)

When the intensity knob is set on “N” (“neutral”), all transmitter
buttons are disabled and cannot activate the stimulation, t o n e ,
or Beeper on/off functions. This feature can be used to pre v e n t
unwanted stimulation during times that your transmitter
might be accidentally bumped against objects. Remember to
move the dial to a number if you need to activate any of the
collar functions.

USING THE TONE
(Does not apply to Sport®50Sor Sport®65 BPRS)

The Sport®60Scollar makes an audible tone when you
press the small green button.*

The Sport®80C, Sport®80M, Multi•Sport®2Sand
Multi•Sport®3Scollars make an audible tone when any
button is pressed while the intensity dial is set on “T.”

The meaning of the tone is determined by your dog’s training.
It can mean a particular command, a warning, praise, etc.
The training materials that come with your Remote Trainer
describe the use of this feature in more detail.

USING THE BEEPER
(Sport®65 BPRS)

Pressing the small orange button on the Sport®65 BPR

S

transmitter turns the Beeper on or off at a distance, up to
1/2 mile away. Note that for the transmitter to control the
Beeper, the Beeper must be turned on. For complete
information about using the Beeper that comes with the
Sport®65 BPRS, see the separate Beeper manual included
with that model. *

* The intensity dial must be set on a number (not “N”) for the small
button to operate the tone (Sport®60S) or Beeper (Sport®65 BPRS).

The “N” setting • Using the Tone • Using the Beeper Page 13

RANGE

Your Remote Trainer has a range of one-half mile (one-third
mile with the Mighty Micro antenna). Terrain, weather,
vegetation, transmission from other radio devices in the area,
and other factors affect the range. For the very best range,
hold the transmitter overhead. Also, be sure not to rest your
finger on the antenna when transmitting.

RADIO SIGNAL ISSUES

Modern microprocessor technology virtually eliminates the
possibility that your collar could be unintentionally set off
by someone else with a Tri-Tronics product. Please contact
our Customer Service Department at [e-mail]
or 1-800-456-4343 with any questions.

FCC COMPLIANCE

The manufacturing of Tri-Tronics Remote Trainers involves
exacting production methods, precise tuning, and stringent
quality control tests. In addition, these products are designed
and manufactured to operate within Federal Communication
Commission (FCC) specifications. It is a violation of FCC rules
to modify your equipment.

Tri-Tronics verifies its products to operate under Part 95
of FCC regulations. Unauthorized modifications to your
equipment could result in its not meeting specifications
and thus violating FCC regulations. Adjustments should only
be performed by technically qualified personnel authorized by
Tri-Tronics. To continue to meet FCC operating specifications,
any replacement of circuit components (including antennas)
must meet Tri-Tronics manufacturing specifications. The
transmitter should only be operated with the Tri-Tronics
antenna installed.

This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.

Page 14 Sport®Series

Battery Care Page 15

BATTERY CARE

The Sport®Series Remote Trainers have rechargeable Nickel
Metal Hydride (NiMH) batteries in the collar, and one
replaceable 9-volt battery in the transmitter. The collar
battery should be recharged periodically, as described below.
The transmitter battery will last for many months, or even
years, depending on usage.

Transmitter Battery

Your Sport®Series transmitter is shipped with one 9-volt
battery installed. If you see the transmitter light flash rapidly
when a button is pressed, it is time to replace the
transmitter battery.

To change the battery, unscrew the small Phillips head screw
on the back of the transmitter, and lift the battery cover off.
Remove the old battery and install the new battery in the
correct direction. Use a Panasonic, Duracell or Eveready
standard (not “ultra”) 9-volt alkaline battery. Note that some
batteries will be too long and will not fit correctly. Never
force a battery into this compartment.

Replace the battery cover, tighten the Phillips head screw
(do not over-tighten), and check for transmitter function
by pressing a button while you watch the transmitter light.
If the light does not illuminate, you may have installed the
battery backwards. If so, take it out and turn it around.

The larger battery

terminal should
touch the larger
transmitter contact.

– +

– +

Collar Batteries

Initial Charge. Charge the collar for about 14 hours before
first using the unit.

When to Recharge. When the light on the collar blinks
rapidly, you need to recharge the collar soon. Note that
battery performance is reduced in cold weather. Expect to
recharge more often. The amount of time that collar batteries
have left after the low battery indicator comes on depends
on how you use your Remote Trainer during training, the
temperature (less time remains during cold weather), and
other factors. Normally you will be able to complete your
training session after you see the low battery indicator,
but when the weather is very cold, this won’t be true.

How to Charge. Charge batteries at room temperature. Do
not charge at temperatures below freezing. Remember that
it takes several hours for cold batteries to come up to room
temperature.

Lift the rubber protection flap from the collar charging jack.
Plug the charger into the wall outlet and insert the charging
plug into the collar jack. The collar light will glow red to
indicate that current is flowing.

Note that you can charge two collars at the same time with
one charger.

Please note: Never press the on/off button on the collar while
it is on charge.

After charging, reinstall the rubber protection cap correctly
to keep dirt and debris out of your charging jack. Keeping the
charging jack clean ensures that your charger makes good
contact. If the collar charging jack becomes dirty, clean it as
described in the section, “Care and Cleaning” (page 18).

If the protective cover becomes lost or damaged, you will
find replacement covers included with your Remote Trainer.
You can also contact our Customer Service Department for
additional protective covers.

Use only the correct Tri-Tronics charger to charge your collar.
Using the wrong type of charger may damage batteries or the
collar itself. Do not charge batteries that are not installed in
a collar.

Page 16 Sport®Series

Charging Time. C h a rge your collar for at least 14 hours. It's okay
to use your collar before the 14 hours are up; it will function
normally. A 14-hour charge ensures full battery capacity. You
can leave your collar on charge when not in use, if you wish.

Replacing Collar Batteries. Proper battery care will help ensure
maximum life from your rechargeable collar batteries. When
your collar batteries do need to be replaced, you can replace
them yourself with parts obtained from Tri-Tronics. Follow
the instructions that come with the replacement battery pack.
Contact your local officials to find out whether any special
disposal requirements applying to used NiMH batteries are
in effect where you live.

While collar batteries are user-replaceable, they are not
intended to be “field-replaceable.” Open a collar away from
the field to avoid contamination. Open a collar only for the
purpose of replacing batteries.

Storing a Remote Trainer

Before storing your Remote Trainer for an extended period,
charge the collar for 14 hours. Thereafter, charge every
three months while the collar is in storage, and charge for
14 hours immediately before first use. If the storage time
will exceed six months, remove the 9-volt battery from
the transmitter. It's always best to store a Remote Tr a i n e r
at room temperature .

Battery Care Page 17

CARE AND CLEANING

A little care can extend the life of your Remote Trainer and
reduce service costs.

Charging Jack

Keep the protection flap secured over the battery charging
jack. If the charging jack becomes dirty, flush thoroughly with
clean tap water. If debris still remains, you can use the point
of a toothpick to loosen remaining debris.

Contact Point Tightness

Periodically check for tightness. If tightening is necessary, use
the plastic tool that comes with the Remote Trainer.

Antenna

Regularly check for tightness. If it becomes loose, hold it at
the base and tighten firmly by hand.

Cleaning

Wash the collar with clean drinking water, especially after
exposure to brackish, salt, or alkaline water. Use a small
b rush to remove any foreign materials around the screws
and contact points.

Extending Battery Life

Caring for your batteries will prolong their useful life
significantly. Don't leave the Remote Trainer in very warm
areas such as on the dashboard or in the glove box of your car
while in the sun. Storing any type of batteries at high
temperatures can significantly shorten battery life. Also avoid
storing the batteries in extremely cold areas. Follow the
battery charging instructions on page 16.

Page 18 Sport®Series

SERVICE AND WARRANTY

Customer Service

We hope that this manual has been helpful. If you have
any questions, or you suspect your Remote Trainer is
malfunctioning, please email our Customer Service
Department at [e-mail] or call us at

1-800-456-4343.

Before you call, please read the “Troubleshooting Guide”
on page 21.

Factory Warranty

The Sport®Series Remote Trainer is covered by a two-year
warranty on parts and labor. The warranty is transferable
to a new owner, but does not cover physical damage or abuse.
The warranty is also void if the Remote Trainer has been
altered or unauthorized service work has been attempted.

Repair Procedure

Always call our Customer Service Department before sending
your Remote Trainer in for repairs.

If you send your Remote Trainer in for repair, either while
under warranty or out of warranty, we may replace it with
a reconditioned unit.

Service and Warranty Page 19

PRODUCT SAFETY

Important: Your dog should be able to wear the collar
comfortably for several hours at a time. The collar is not
designed, however, to be worn continuously. To prevent
irritation caused by rubbing, remove the collar for at least
eight hours out of every 24-hour period. Also, remote
training collars are designed to be worn snug, and a
collar that is worn too loose can contribute to skin
irritation. Take a few moments each day to inspect
the dog’s neck for signs of redness or irritation caused
by such rubbing. If signs of skin irritation appear,
temporarily discontinue use of the Remote Trainer.

Scientific animal safety studies have been designed and
conducted for Tr i - Tronics by veterinarians and physiologists
at a major university. The scientific investigations involved
parameters of electrical stimulation that are similar to
those in your Remote Tr a i n e r. The scientific studies
tested for possible card i o p u l m o n a ry and epidermal effects
of Tr i - Tronics electrical stimulation applied to the ventral
s u rface of the neck of healthy dogs. These studies found
no clinically significant changes in electro c a rdiograms,
blood pre s s u res, or pro p e rties of the skin underlying the
contact points.

Tri-Tronics Remote Trainers have the added safety feature
of the “N” (neutral) setting on the transmitter. At times when
your transmitter might be accidentally bumped against
objects during use, you can leave the intensity dial turned to
“N” to prevent any possibility of an unwanted stimulation.

Please note: Even though Tri-Tronics products are safe,
they are intended for use only in the training of healthy
dogs. It is always wise before any type of training to
have your dog checked by a veterinarian.

Page 20 Sport®Series

TROUBLESHOOTING GUIDE

SPECIAL NOTE: COLD WEATHER PERFORMANCE

All batteries experience a normal drop in voltage during
cold weather. As a battery powered device, your Remote
Trainer can be affected by normal voltage drops during
winter months and experience such things as:

• Batteries can run down more rapidly

• Unit can be “dead” before you expected based on last charg i n g

• Stimulation can be less strong

• Unit can turn itself off while training (evidence of low

batteries)

For best performance during winter months, follow
these guidelines:

1.Keep the unit at room temperature when it is not being
used. Do not store overnight in unheated areas such as
vehicles, sheds, or garages. When traveling, transport your
Remote Trainer in the passenger cab, not in the back of
the truck.

2.Charge the unit at room temperature. If the unit is cold,
give it two hours to reach room temperature before charg i n g .

3.Charge more frequently and allow a full 14-hour charge
whenever possible. Note: The Sport®Series collar may be
left on the charger when not in use (“trickle charg e ” ) .

4.Check frequently for the low battery indicator, and always
check just prior to training.

PROBLEM #1: No stimulation when a transmitter
button is pressed.

The collar has not been activated. The collar must be
turned on or it won’t work at all. Page 9 .

The transmitter intensity dial is set on “N” or “T”.

Select a numbered position. Page 11.

An antenna is not installed in the transmitter, or is
broken or loose. The antenna must be inserted in the

transmitter for proper radio communication between it and
the collar. Page 9. Check the antenna for physical damage and
replace, if needed.

The batteries in either the collar or the transmitter are
dead. Recharge or replace, as needed. Page 15.

Troubleshooting Guide Page 21

The collar batteries are not taking a charge. Either
you need new batteries (page 16) or the battery charger is
not working. See whether the collar light is glowing red while
connected to the charger. The power may not be working.
Try another wall outlet. If using a power strip, make sure
it is switched on and working.

You are using the wrong transmitter. If you own more
than one Sport®Series transmitter, or train with someone
who has a Sport®Series unit, check that you have not
accidentally switched transmitters.

PROBLEM #2: The Remote Trainer doesn’t have range,
or the range has been significantly reduced.

The antenna is not installed in the transmitter or is
broken or loose. The antenna must be installed in the

transmitter for proper function. Page 9. Check the antenna
for physical damage and replace if needed.

You are using the short range antenna. The Mighty Micro
antenna gives 60% of normal range. Use the regular 3-inch
antenna for maximum range.

Either you or the dog is shielded by a metal structure.

Metal fences, chain link dog enclosures, screen doors, buildings,
and other metal structures can affect the radio signal. Operate
the Remote Trainer away from these structures.

The receiver is on backwards. Position the collar so that the
light faces toward the dog’s nose. Page 10.

You’re experiencing temporary radio interference. Radio
signals from nearby CBs and walkie talkies can reduce range.
Wait a short while then try again, or move to another area.

PROBLEM #3: The stimulation seems too high,
not high enough, or the dog does not seem to
feel it at all.

The collar strap is not tight enough. The collar should be
snug. Contact points must press against the dog’s skin to
provide efficient, consistent stimulation. Page 10.

The intensity position is not correct. The ideal intensity
level depends on the dog and the training situation.

Page 22 Sport®Series

Try a different level. See the training manual and video that
came with your Remote Trainer. Also note that in very
cold weather, you may need to use a slightly higher setting
to achieve the same level of intensity. Remember that the
stimulation button must be released for the new setting
to take effect. Page 11.

The contact points are too short for the dog’s coat type.

Use the long contact points instead. Page 8.
The transmitter intensity dial is set on “N” or “T.” Select

a numbered position. Page 11.

The batteries in either the collar or the transmitter are
dead. Recharge or replace as needed. Page 15.

Debris or contaminants are interfering with electrical
stimulation. Clean the collar and contact point area. Page 18.

PROBLEM #4: The collar light indicates low charge
very quickly.

The unit has been left on between training sessions.

Make sure the collar is turned off after use. Page 9.
You are training in very cold weather. The low battery

indicator comes on prematurely in very cold weather. Page 16.
Make sure the batteries are well charged. Page 16.

P R O B L E M #5. The collar deactivates itself while
t r a i n i n g .

The batteries have run down. The collar light may require
20 seconds to register “low batteries” after you turn the unit
on. Check the collar after 20 seconds to see if the low battery
indicator is on. You normally can complete a training session
after the low battery indicator flashes, but not in very cold
weather.

Make sure the batteries are well charged. Page 16.

Troubleshooting Guide Page 23

PROBLEM #6. The collar light glows steadily even
though the collar is not stimulating.

You’re experiencing temporary radio interference. The
light may illuminate when it receives any radio signal, even
from other Tri-Tronics transmitters. This does not mean that
stimulation is occurr i n g .

PROBLEM #7. The collar light does not come on when
the charger is plugged in.

Debris in collar charging jack. Carefully clean the charging
jack as described on page 18.

Faulty chargers. C a l l 1 - 8 0 0 - 4 5 6 - 4 3 4 3 or visit our web site at
t r i t ro n i c s . c o m to order a re p l a c e m e n t .

No AC current. Make sure the outlet you are using

is operating.

PROBLEM #8. The collar beeps when it is first
connected to a charger.

A single beep when first connected to the charger is not a
malfunction.

Page 24 Sport®Series