TRI-TRONICS OWNER’S GUIDE
Tri-Tronics Owner’s Guide
The Field Series
and Pro Series Remote Trainers
Trashbreaker Ultra
Upland Special
Models covered:
Classic 70
XLS
• Pro 100
XLS
• Field 90
XLS
• Flyway Special
XLS
• Pro 200
XLS
• Pro 500
XLS
XLS
CONGRATULATIONS!
CONGRATULATIONS!
TABLE OF CONTENTS
You have purchased one of the finest dog training products available.
All Tri-Tronics Remote Trainers are proudly made in the USA.
Tri-Tronics Remote Trainers have been specially designed to meet
the needs of all dog trainers, from top winning professionals
to people training their very first dog. We manufacture
a variety of models – you can be sure that one of them
will be the right choice for your training needs.
Tri-Tronics takes great pride in the design, manufacture, service and
safety of all our products. We always want to hear from you, our
customer. If you have Internet access, you can visit our web site
24 hours a day at tritronics.com for the latest information available
regarding your product and our support services,
for training information, or to purchase accessories for your
Tri-Tronics Remote Trainer. We can also be reached at
support@tritronics.com or by calling toll free at
1-800-456-4343.
Thank you for choosing Tri-Tronics, and happy training.
Product Specifications
Product specifications features may change without notice or
obligation since Tri-Tronics is committed to a policy of
continuous improvement.
Certain Tri-Tronics products are covered by one or more of these
U.S. patent numbers: 4794402, 4802482, 5054428, 5099797,
5193484, 5471954, D298872, 4947795, 4202293, 4335682, D410206,
6061037, 6170439, 6549133, D445707, D446144S, D445,707
and patents pending.
Owner’s Registration Reply Card
Please take a moment to complete and return the Owner’s
Registration Reply Card. When you do, you’ll be “on file” at
Tri-Tronics. This will help ensure timely, no-questions-asked
warranty work should you need it. You may also register on
our website at tritronics.com.
Classic 70
Upland Special
XLS
, Field 90, Trashbreaker Ultra
XLS
, Pro 100
XLS
, Pro 200
XLS
, Pro 500
XLS
, Flyway Special
trademarks of Tri-Tronics Incorporated.
XLS
are registered
XLS
,
QUICK GUIDE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
FEATURE GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
INSTALLING THE COLLAR STRAP . . . . . . . . . . . . . . . . . . . 7
SELECTING CONTACT POINT LENGTH . . . . . . . . . . . . . . . 8
INSTALLING THE TRANSMITTER ANTENNA . . . . . . . . . . 9
TURNING THE REMOTE TRAINER ON AND OFF . . . . . . 10
FITTING THE COLLAR ON THE DOG. . . . . . . . . . . . . . . . 10
SETTING THE INTENSITY. . . . . . . . . . . . . . . . . . . . . . . . . 12
USING THE STIMULATION BUTTONS . . . . . . . . . . . . . . . 13
THE “N” SETTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USING THE TONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USING THE BEEPER (Upland Special
XLS
) . . . . . . . . . . . . . . . 15
EXPECTED RANGE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
RADIO SIGNAL ISSUES . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
FCC COMPLIANCE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
MULTI-DOG MODELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
BATTERY CHARGING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CARE AND CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SERVICE AND WARRANTY . . . . . . . . . . . . . . . . . . . . . . . 20
PRODUCT SAFETY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Second Edition, April, 2004
Published by Tri-Tronics, Inc., Tucson, Arizona
Copyright © 2004 Tri-Tronics, Inc.
All rights reserved. Printed in the USA.
TROUBLESHOOTING GUIDE. . . . . . . . . . . . . . . . . . . . . . . 21
Notes:
QUICK GUIDE
Before You Start…
1. Install the collar strap(s) See page 7.
2. Install the transmitter antenna See page 9.
3. Charge collar and transmitter batteries for 14 hours
See page 17.
4. Select the correct length contact points for your dog’s coat.
See page 8.
Using the Remote Trainer
1. Turn the collar on: Press the gray button on the collar
next to the contact points until the collar light starts
blinking. You will also hear two tones, confirming that
the collar is on. (A rapid blink means that collar batteries
are low.) Repeat the turn-on process to turn the collar off.
One tone confirms that the collar is off. See page 10.
2. Fit the collar on the dog: Fasten the collar strap midway
between the dog's ears and shoulders, and buckle
snugly. The collar light faces towards the dog's nose.
Do not leave a collar on a dog continuously. See page 10.
3. Select an intensity level for training: Level 1 is the
lowest; level 6 is the highest. Release the transmitter
button when changing levels during training. Intensity
selection tips are in the training manual and video that
came with your Remote Trainer. See pages 12-13.
4. Stimulation: Select the button that will produce the
d e s i red type and level of stimulation for your model. See
the chart on page 14 for model features. Note that when
the intensity selector is set on “N”, the transmitter buttons
a re disabled (does not apply to the Field 90 or multi-d o g
versions of the Classic 70
5. Tone and Beeper button: On selected models, the
transmitter light is a push-button that controls an
audible tone in the collar. On the Upland Special
this button turns the Beeper on or off remotely.
See page 15.
6. Multi-dog models: Select the active collar by moving a
toggle switch, selecting a different color button, or both,
depending on model. See page 16.
X L S
and the Tr a s h b reaker Ultra
X L S
XLS
,
) .
Quick Guide Page 1
FEATURE GUIDE
(Pro 200
XLS
Shown)
Intensity
Knob
Selects intensity
Transmitter
Charging Jack
Removable
Button Guard
Use all or part
Antenna
Transmitter
Light
See chart on page 6
for functions
On selected models,
this light is also a
push-button which
controls tone or
the Beeper
Stimulation
Buttons
On/off Switch
Contact Points
Long or short length.
Select long for dogs
with heavy coats.
Collar Light
Collar
Charging Jack
Page 2 Remote Trainer Feature Guide Page 3
FEATURE GUIDE
Stimulation
Feature Range Types Transmitter Total Tone B e e p e r * * Multi-dog Options
Buttons* Levels of
Model Stimulation
Classic 70
XLS
One mile Continuous One red 6 Yes*** No 2-, 3-, 4-, 5- and
(1-dog model) (all continuous) 6-dog units available
Field 90 One mile Continuous One red 12 Yes No 2-, and 3- dog units
Momentary One black (6 continuous available
6 momentary)
Trashbreaker Two miles Continuous One red 6 Yes*** No 2-, 3-, 4-, 5- and
XLS
Ultra
Flyway One mile Continuous One red 24 No No 2-dog units available
XLS
Special
Momentary Two black (18 momentary,
(1-dog model) (all continuous) 6-dog units available
6 continuous)
Upland One mile Continuous One red 24 No Yes 2-dog units available
XLS
Special
Momentary Two black (18 momentary,
6 continuous)
XLS
Pro 100
One mile Continuous Two red 24 Yes No 2-dog units available
Momentary One black (18 continuous,
6 momentary)
XLS
Pro 200
One mile Continuous One red 24 Yes No 2-dog units available
Momentary Two black (18 momentary,
6 continuous)
XLS
Pro 500
One mile Continuous Two black 36 Yes No 2-dog units available
Momentary One mode (18 momentary,
switch 18 continuous)
* For button functions, see page 14.
** A separate manual covering the Upland Special
XLS
Beeper is shipped with this model.
*** Multi-dog versions of this model have Tone-on-Dial. When the intensity dial is set on “T”,
the active collar will make tone instead of stimulation when the button is pressed.
Page 4 Remote Trainer Feature Guide Page 5
Collar Light
Action Collar Function
Double flash Collar is turned on
Glows steadily Collar is receiving signal
from transmitter
Single long flash Collar has just been
(3.5 seconds) turned off
Rapid flash Low batteries. Recharge the
collar soon
Glows steadily Collar is charging
while on charger
Note that in cold weather the low battery light may
come on prematurely.
Transmitter Light
Action Transmitter Function
Glows steadily while Transmitting
a button is pressed
Blinks rapidly (8 times Low batteries. Recharge
per second) while a the transmitter soon
stimulation button
is pressed
Glows steadily while Transmitter is charging
on charger
INSTALLING THE COLLAR STRAP
Your Remote Trainer is shipped with the receiver separate
from the collar strap. Install the strap as shown in the
illustrations.
On multi-dog units, be sure to install the correct color strap
on each receiver. Use the colored strap that matches the
colored dot on the receiver. On 4-, 5-, and 6-dog models, the
white-striped straps should be installed on the receivers with
the same colored dot and a white dot.
Slide the correct color strap through one side of the receiver,
then through the other side. Snug the strap firmly against the
surface of the receiver. Position the buckle where it is convenient
for the size of your dog's neck.
You can easily adjust the strap for different sized necks by
sliding the receiver along the strap. If the strap is too long for
your dog, you can cut off excess length. Leave enough length
to go through any D-ring or keeper that is present.
(See “Fitting the Collar on the Dog” page 10.)
Note: Do not cut the strap of an Upland Special
you have also installed the Beeper on the strap.
You may also use any collar strap that fits the receiver.
XLS
until after
Page 6 Remote Trainer Installing the Collar Strap Page 7
SELECTING CONTACT POINT LENGTH
Your Remote Trainer comes with two sets of contact points –
short and long.
The short points are installed in the unit at the factory and
are suitable for most coat lengths. For dogs with especially
long hair or thick undercoats, the long contact points will
give the best possible contact.
To change the contact points, always use the small wrench
supplied with your Remote Trainer. Avoid using tools which
may cause you to over-tighten the contact points.
Periodically check contact points for tightness.
INSTALLING THE TRANSMITTER ANTENNA
Screw the transmitter antenna into the top of the transmitter.
Hold the antenna near the base and tighten by hand. Do not
over-tighten. The Field 90 comes with two antennas. The
standard 7.5 inch antenna and the new Mighty Micro
Antenna that gives you 60% of standard range, more than
1000 yds. The Mighty Micro Antenna is available as an
accessory for other models covered by this manual.
Insert screw-in contact points as shown and only tighten with
the small wrench supplied with the Remote Trainer. Do not
over-tighten. Check contact points periodically for tightness.
Hold the antenna near its base and tighten by hand.
Page 8 Remote Trainer Installing the Transmitter Antenna Page 9
TURNING THE REMOTE TRAINER ON AND OFF
The Remote Trainer consists of a hand-held transmitter and
a radio receiver on the dog’s collar. The collar must be turned
on before it can receive signals from the transmitter. Between
training sessions, you should turn the collar off to save
battery life.
To turn the Remote Trainer collar on, press the gray button
on the collar. The collar light will start blinking (“double flash”)
and you will hear two tones, confirming that the collar is on.
To turn the collar off, press the gray button. The collar light
will make one long flash to indicate that the collar is turned
off. You will hear one tone, confirming that the collar is off.
You can also turn a collar off by placing it on its charger.
FITTING THE COLLAR ON THE DOG
Place the collar strap in the middle of the dog’s neck.
The receiver should be on the underside of his neck.
Place the receiver so the light is facing forward (towards
the dog’s nose).
Tighten the buckle by holding it with two fingers as you
pull the strap snug. Do not put any fingers under the strap
as you tighten it. Make it snug. Remote Trainers need to be
snug to work properly. A loose collar can cause inconsistent
stimulation.
Always slip the
free end of the
collar strap
through the D-ring.
With models that have
a rectangular buckle,
be sure to slip the free
end of the strap
through both sides
of the buckle.
You can easily adjust the strap for different sized necks by
sliding the receiver along the strap. If the collar strap is too
long for your dog, you can cut off excess strap length. Leave
enough length to go through the D-ring or keeper with about
three inches to spare.
Note: Do not cut the strap of an Upland Special
XLS
until after
you have also installed the Beeper on the strap.
Please note that Remote Trainers are not designed to be
worn continuously by a dog. To prevent irritation caused by
rubbing, remove the collar for at least eight hours out of every
24-hour period. See the important message about avoiding
skin irritation on page 20.
Also please note that a leash can be attached to the D-ring on
models that have a collar buckle, but should not be attached
to the metal keeper on models that have a rectangular buckle.
To tighten the collar on the
dog, hold the buckle as shown
and draw the strap snug.
Remote Trainers need to be
snug for consistent stimulation.
Page 10 Remote Trainer Fitting the Collar on the Dog Page 11
SETTING THE INTENSITY
Your Remote Trainer can give corrections at different intensity
levels, so you can match the level of correction to both the
training situation and your dog’s temperament.
There are two ways to adjust intensity levels while training.
One way is to use the intensity knob on the top of the
transmitter, as explained in this section. All Tri-Tronics
Remote Trainers give you this method of adjusting
stimulation intensity.
The other way is to use the transmitter buttons, as explained
on page 13. This method does not apply to the Classic 70
Trashbreaker Ultra
XLS
or Field 90.
The transmitter intensity gives you a choice of 6 intensities.
Intensity Knob Levels
Level N: Transmitter is off – no stimulation or tone
when a button is pressed
Level T: The stimulation button produces tone instead of
stimulation
Level 1: Very low intensity
Level 2: Low intensity
Level 3: Medium intensity
Level 4: Medium-high intensity
Level 5: High intensity
Level 6: Very high intensity
Release the stimulation button when increasing or decreasing
intensity using the intensity knob.
If you are not experienced at using Remote Trainers, there are
intensity selection tips in the training booklet and video that
came with your Remote Trainer.
XLS
,
USING THE STIMULATION BUTTONS
Tri-Tronics Remote Trainers offer two types of stimulation,
“continuous” and “momentary” (Classic 70
XLS
Ultra
offer only continuous stimulation).
Continuous Stimulation
The timing of continuous stimulation is controlled by the
trainer. Continuous stimulation stays on while the
transmitter button is pressed, up to the “time out” period,
described below.
Momentary Stimulation
The duration of momentary stimulation is pre-set.
Momentary stimulation stays on only very briefly, no matter
how long the button is pressed. To produce a second momentary correction, press the button again. To produce a series of
momentary corrections, press the button for each correction.
Instantly Selectable Intensity
Most Tri-Tronics Remote Trainer models have more than one
stimulation button. This feature allows the trainer to choose
instantly among low, medium, and high stimulation. This
selection feature applies to either continuous or momentary
stimulation, or to both, depending on the model.
Being able to select low, medium, or high stimulation by
touch, using buttons, means that you do not need to look at
the transmitter when you select intensity levels – you can
keep your eyes on the dog at all times. It also means that
intensity changes are instantaneous. These features are an
advantage in many training situations.
Time-out Period
The time-out period is approximately nine seconds. If the
collar times out, release the button briefly to restore collar
function. Please see the chart on the next page for the
features of your model.
XLS
and Trashbreaker
Page 12 Remote Trainer Using the Stimulation Buttons Page 13
Continuous
Classic 70
Trashbreaker Ultra
(one-dog models)
THE “N” SETTING (Does not apply to the multi-dog
XLS
or multi-dog Trashbreaker Ultra
Continuous
Momentary
Classic 70
When the intensity knob is set on “N” (“neutral”), all transmitter
buttons are disabled and cannot activate the stimulation, t o n e ,
or Beeper on/off functions. This feature can be used to pre v e n t
unwanted stimulation during times that your transmitter
XLS
XLS
Field 90
might be accidentally bumped against objects. Remember to
move the knob to a number if you need to activate any of the
collar functions.
XLS
)
XLS
Continuous
Medium
momentary
Low
momentary
Flyway Special
Upland Special
Both
buttons
high
momentary
XLS
XLS
XLS
Pro 200
Medium continuous
or momentary
Momentary
Medium
continuous
Low
continuous
Pro 100
Toggle switch
selects continuous
or momentary mode
Both
buttons
high
continuous
XLS
USING THE TONE (Does not apply to the Flyway Special
or the Upland Special
XLS
).
Some Remote Trainer models can make an audible tone
coming from the collar. The chart on pages 4 and 5 shows
which Remote Trainer models include this feature. The
meaning of the tone is determined by your dog’s training.
The training materials that came with your Remote Tr a i n e r
describe the use of this feature in more detail.
Tone Button
The transmitter light is also a push-button on models other
than the Flyway Special
Classic 70
XLS
and Trashbreaker Ultra
the tone except on the Upland Special
XLS
and the multi-dog version of the
XLS
. This button activates
XLS
(See “Using the
Beeper”, below). The tone does not work when the intensity
Low continuous
or momentary
Pro 500
Continuous.
Activates collar
with yellow
strap
Continuous.
Activates
collar with
orange strap
2- and 3-dog
Classic 70
Trashbreaker Ultra
Page 14 Remote Trainer Using the Tone • Using the Beeper • The “N” Setting Page 15
XLS
and
Continuous.
Activates
collar with
green strap
XLS
Both buttons
high continuous
or momentary
XLS
Toggle switch
selects active
collar (LEFT
for solid collar
straps, and
RIGHT for
straps with
white strips
4-, 5-, and 6-dog
Classic 70
Trashbreaker Ultra
Continuous.
Activates collar
with yellow or
yellow and white
strap
Activates collar
with orange or
orange and white
strap
Activates collar
with green or
green and white
strap
XLS
and
XLS
knob is set on “N.”
On selected models
the light on top of
the transmitter is a
push-button that
operates the tone
or the Beeper.
USING THE BEEPER (Upland Special
XLS
Models Only)
Pressing the button on the top of the transmitter turns the
Beeper on or off at a distance. This feature does not work
when the intensity knob is set on “N.” For complete
information about using the Beeper that comes with the
Upland Special
XLS
, see the separate Beeper manual included
with that model.
EXPECTED RANGE
Your Remote Trainer has a range of one mile (two miles on
the Trashbreaker Ultra
transmission from other radio devices in the area, and other
factors affect range. The Mighty Micro Antenna will give you
60% of normal range.
XLS
). Terrain, weather, vegetation,
transmitter buttons are pressed. The colored spot next
to the transmitter toggle switch indicates which collar
will be active. The chart on pages 4 and 5 shows the
strap colors for the multi-dog models.
When installing collar straps, be sure to install the correct
color strap on each receiver (page 7). Use the strap that
matches the colored dot on the receiver.
RADIO SIGNAL ISSUES
Modern microprocessor technology virtually eliminates the
possibility that your collar could be unintentionally set off
by someone else with a Tri-Tronics product. Please email our
Customer Service Department at support@tritronics.com
or call us at 1-800-456-4343 with any questions.
FCC COMPLIANCE
The manufacturing of Tri-Tronics Remote Trainers involves
exacting production methods, precise tuning, and stringent
quality control tests. In addition, these products are designed
and manufactured to operate within Federal Communication
Commission (FCC) specifications. It is a violation of FCC rules
to modify your equipment.
Tri-Tronics certifies its products to operate under Part 95
of FCC regulations. Unauthorized modifications to your
equipment could result in its not meeting specifications
and thus violating FCC regulations. Adjustments should only
be performed by technically qualified personnel authorized by
Tri-Tronics. To continue to meet FCC operating specifications,
any replacement of circuit components (including antennas)
must meet Tri-Tronics manufacturing specifications. The
transmitter should only be operated with the Tri-Tronics
antenna installed.
MULTI-DOG MODELS
On two- through six-dog models, the toggle switch next to
the transmitter buttons selects one collar to be “active.” The
active collar is the one that will apply stimulation, make
the tone, or operate the Beeper when the appropriate
BATTERY CHARGING
Note that battery performance is reduced in cold weather.
Expect to recharge more often.
When to Recharge
When the light on either the collar or transmitter blinks
rapidly, you need to recharge it soon. The amount of time
that batteries have left after the low battery indicator comes
on depends on how heavily you use your Remote Trainer
during training, the temperature (less time remains during
cold weather), and other factors. After you see the low battery
indicator on the collar, you will normally be able to complete
your training session. These times will be substantially
shorter in cold weather.
Transmitter charger and
charging jack
How to Charge
C h a rge batteries at room temperature. Do not charge at
t e m p e r a t u res below freezing. Remember that it takes s e v e r a l
hours for cold batteries to come up to room temperature .
Lift the protection covers from the charging jacks. Plug t h e
c h a rger into the wall outlet and insert charg i n g plugs into the
collar and transmitter jacks. Collar and transmitter lights will
indicate that current is flowing.
Please note: Never press the on/off button on the collar while
it is on charge.
Collar charger
and charging jack
Page 16 Remote Trainer Battery Charging Page 17
After charging, reinstall the protection caps on the collar and
transmitter jacks to keep dirt, debris, and water out of the
charging jacks. Keeping the charging jacks clean ensures that
your chargers make good contact. If the collar charging jack
becomes dirty, clean it as described in the section, “Care and
Cleaning” (page 19). We have included several replacement
protection caps with your Remote Trainer in case your jack
protection cap becomes lost or damaged, if these are
unavailable, please contact our Customer Service Department
for a replacement.
Use only the correct Tri-Tronics charger to charge your
Remote Trainer. Using the wrong type of charger will not
charge your unit, and may even damage batteries or the unit
itself. Do not charge batteries that are not installed in a
Remote Trainer. Note that you can charge two collars or a
collar and transmitter at the same time. It is not re c o m m e n d e d
to charge two transmitters at the same time. Do not use the
charger from an XL Series Tri-Tronics transmitter to charge
an XLS or Field 90 transmitter.
Charging Time
Charge your Remote Trainer for at least 14 hours. It's okay
to use your Remote Trainer before the 14 hours are up; it
will function normally. A 14-hour charge ensures full
battery capacity. You can leave your collar and transmitter on
charge when not in use, if you wish.
Storing a Remote Trainer
Before storing your Remote Trainer for an extended period,
charge it for 14 hours. Thereafter, charge every three months
while the unit is in storage, and charge for 14 hours before
first use.
Replacing the Batteries
Both the transmitter and collar have user-replaceable Nickel
Metal Hydride (NiMH) batteries. Proper battery care will
help ensure maximum life from your batteries. When your
batteries do need to be replaced, you can replace them
yourself with parts obtained from Tri-Tronics.
Don’t open your transmitter or receiver until after you have
received the replacement battery pack. Carefully read the
instructions. Only the battery compartments of your Remote
Trainer are user-accessible. Opening any other part of your
Remote Trainer could cause damage.
While Tr i - Tronics Remote Trainer batteries are user- re p l a c e a b l e ,
they are not intended to be “field replaceable.” Open battery
compartments only for the purpose of replacing a battery.
Open them away from the field to avoid contamination.
Please contact your local officials to find out whether any
special disposal requirements apply where you live.
CARE AND CLEANING
A little care can extend the life of your Remote Trainer and
reduce service costs.
Charging Jacks
Keep the protection caps secured over the charging jacks on
the transmitter and collar. If the collar charging jack becomes
dirty, flush thoroughly with clean tap water. If debris still
remains, you can use the point of a toothpick to loosen
remaining debris.
Contact Point Tightness
Periodically check for tightness. If tightening is necessary,
use the plastic tool that comes with the Remote Trainer.
Antenna
Periodically check for tightness. If it becomes loose, hold it
near the base and tighten by hand.
Cleaning
Wash the collar with clean drinking water, especially after
exposure to brackish, salt, or alkaline water. Use a small
b rush to remove any foreign materialsaround the screws
and contact points.
Extending Battery Life
Caring for your batteries will prolong their useful life
significantly. Don't leave the Remote Trainer in very warm
areas such as on the dashboard or in the glovebox of your car
while in the sun. Storing any type of batteries at high temperatures can significantly shorten battery life. Also avoid storing
the batteries in extremely cold areas. Follow the battery
charging instructions on page 17.
Page 18 Remote Trainer Care and Cleaning Page 19
SERVICE AND WARRANTY
Customer Service
We hope that this manual has been helpful to you. If you
have any questions concerning it, or if you suspect that your
Remote Trainer is malfunctioning, please email our Customer
Service Department at support@tritronics.com or call us at
1-800-456-4343.
Before you call, please read the “Troubleshooting Guide”
on page 21.
Factory Warranty
The Remote Trainer is covered by a two-year warranty on
parts and labor. The warranty is transferable to a new owner,
but does not cover physical damage or abuse. The warranty
is also void if the Remote Trainer has been altered or
unauthorized service work has been attempted.
Repair Procedure
Always call our Customer Service Department before sending
your Remote Trainer in for repairs.
If you send your Remote Trainer in for repair, either while
under warranty or out of warranty, we may replace it with
a reconditioned unit.
PRODUCT SAFETY
Important: Your dog should be able to wear the collar
comfortably for several hours at a time. The collar is not
designed, however, to be worn continuously. To prevent
irritation caused by rubbing, remove the collar for at least
eight hours out of every 24-hour period. Also, remote
training collars are designed to be worn snug, and a
collar that is worn too loose can contribute to skin
irritation. Take a few moments each day to inspect
the dog’s neck for signs of redness or irritation caused
by such rubbing. If signs of skin irritation appear,
temporarily discontinue use of the Remote Trainer.
Scientific animal safety studies have been designed and
conducted for Tr i - Tronics by veterinarians and physiologists
at a major university. The scientific investigations involved
parameters of electrical stimulation that are similar to
those in your Remote Tr a i n e r. The scientific studies
Page 20 Remote Trainer Product Safety • Troubleshooting Guide Page 21
tested for possible card i o p u l m o n a ry and epidermal effects
of Tr i - Tronics electrical stimulation applied to the ventral
s u rface of the neck of healthy dogs. These studies found
no clinically significant changes in electro c a rdiograms,
blood pre s s u res, or pro p e rties of the skin underlying the
contact points
Please note: Even though Tri-Tronics products are safe,
they are intended for use only in the training of healthy
dogs. It is always wise before any type of training to
have your dog checked by a veterinarian.
TROUBLESHOOTING GUIDE
SPECIAL NOTE: COLD WEATHER PERFORMANCE
All batteries experience a normal drop in voltage during
cold weather. As a battery powered device, your Remote
Trainer can be affected by normal voltage drops during
winter months and experience such things as:
• Batteries can run down more rapidly
• Unit can be “dead” before you expected based on last charg i n g
• Stimulation can be less strong
• Unit can turn itself off while training (evidence of low
batteries)
For best performance during winter months, follow
these guidelines:
1.Keep the unit at room temperature when it is not being used.
Do not store overnight in unheated areas such as vehicles,
sheds, or garages. When traveling, transport your Remote
Trainer in the passenger cab, not in the back of the tru c k .
2.Charge the unit at room temperature. If the unit is cold,
give it two hours to reach room temperature before charg i n g .
3.Charge more frequently and allow a full 14-hour charge
whenever possible. Note: The Remote Trainer may be left
on the charger when not in use (“trickle charg e ” ) .
4.Check frequently for the low battery indicator, and always
check just prior to training.
PROBLEM #1: No stimulation – the collar light won’t
illuminate when a transmitter button is pressed.
The collar has not been activated. The collar must be
turned on or it won’t work at all. Page 10.
The transmitter intensity knob is set on “N” or “T.” Select a
numbered position. Page 12.
An antenna is not installed in the transmitter, or is
broken or loose. The antenna must be inserted in the
transmitter for proper radio communication between it and
the collar. Page 9. Check the antenna for physical damage and
replace if needed.
The batteries in the collar and/or transmitter need
charging. Recharge the batteries following the recommended
charging instructions. Page 17.
The batteries are not taking a charge. Either you need new
batteries (page 18) or a battery charger is not working. The
lights on the transmitter and collar show whether current is
going through the charger when the charger is plugged into
the collar or transmitter charging jack. Finally, be sure the
electrical outlet is working. If you’re not sure, try another
outlet. If using a power strip, make sure it is switched on
and working.
You are using the wrong transmitter. If you own more
than one Remote Trainer, or are training with someone
who also has a Remote Trainer, check that you have not
accidentally switched transmitters.
PROBLEM #2: The Remote Trainer doesn’t have range,
or the range has been significantly reduced.
The antenna is not installed in the transmitter. The
antenna must be installed in the transmitter for proper radio
communication between the transmitter and the collar.
Page 9. Check the antenna for physical damage and replace
if needed.
Either you or the dog is shielded by a metal structure.
Metal fences, chain link dog enclosures, screen doors,
buildings, and other metal structures can affect the
radio signal. Operate the Remote Trainer away from
these structures.
The receiver is on backwards. Position the collar so that
the light faces toward the dog’s nose. Page 10.
You’re experiencing temporary radio interference.
The radio signals from nearby CBs and walkie talkies can
reduce range. Wait a short while then try again, or move to
another area.
PROBLEM #3: The stimulation seems too high, not
high enough, or the dog does not seem to feel it
at all.
The collar strap is not tight enough. The collar should be
snug. Contact points must press against the dog’s skin to
provide efficient, consistent stimulation. Page 10.
The transmitter intensity knob is set on “N” or “T”. Select
a numbered position. Page 12.
The intensity position is not correct. The ideal intensity
level depends on the dog and the training situation. Try a
different level. See the training manual and video that came
with your Remote Trainer. Remember that the stimulation
button must be released for the new setting to take effect.
Page 12.
The contact points are too short for the dog’s coat type.
Use the long contact points instead. Page 8.
The batteries in the collar and/or transmitter need
charging. Recharge the batteries following the recommended
charging instructions. Page 17.
Debris or contaminants are interfering with electrical
stimulation. Clean the collar and contact point area. Page 19.
PROBLEM #4: The transmitter or collar light indicates
low charge very quickly.
The unit has been left on between training sessions.
Make sure the collar is turned off after use. Page 10.
You are training in very cold weather. The low battery
Page 22 Remote Trainer Troubleshooting Guide Page 23
indicator comes on prematurely in very cold weather. Page 6.
Make sure the batteries are well charged. Page 17.
P R O B L E M #5. The collar deactivates itself while training.
The batteries have run down during a training session.
The collar light may not indicate low battery status until
at least 20 seconds after you have turned the collar on.
Check the light after this time to determine low battery
status. Page 6.
Make sure the batteries are well charged. Page 17.
PROBLEM #6. The collar light glows steadily even
though the collar is not stimulating.
You’re experiencing temporary radio interference.
The light may illuminate when it receives any radio signal,
even from other Tri-Tronics transmitters. This does not
indicate that stimulation is occurring.
PROBLEM #7. The collar or transmitter light does not
come on when the charger is plugged in.
Debris in charging jack. Carefully clean the charging jack as
described on page 19.
Faulty chargers. C a l l 1 - 8 0 0 - 4 5 6 - 4 3 4 3 or visit our web site at
t r i t ro n i c s . c o m to order a re p l a c e m e n t .
No AC current. Make sure the outlet you are using
is operating.
PROBLEM #8. The collar beeps when it is first
connected to a charger.
A single beep when first connected to the charger is not a
malfunction.
Page 24 Remote Trainer
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