Tri-Tronics Owner’s Guide
T h e F i e l d S e r i e s a n d
P r o f e s s i o n a l S e r i e s
R e m o t e T r a i n e r s
Models covered:
Classic 70 • Trashbreaker UltraXL• Beagler
Flyway SpecialXL• Upland Special
Pro 100XL• Pro 200XL• Pro 500
XL
XL
XL
T R I - T R O N I C S
CONGRATULATIONS!
You have purchased one of the finest dog training products available.
Tri-Tronics Remote Trainers have been specially designed to meet
the needs of all dog trainers, from top winning professionals
to people training their very first dog. We manufacture
a variety of models – you can be sure that one of them
will be the right choice for your training needs.
Tri-Tronics takes great pride in the design, manufacture, service and
safety of all our products. We always want to hear from you, our
customer. Our Customer Service Department can be reached at
1-800-456-4343. Or visit us on-line at www.tritronics.com.
Thank you for choosing Tri-Tronics, and happy training.
Product Specifications
Product specifications may change without notice or obligation since
Tri-Tronics is committed to a policy of continuous improvement.
Certain Tri-Tronics products are covered by one or more of these U.S.
patent numbers: 4794402, 4802482, 5054428, 5099797, 5193484,
5471954, D298872, 4947795, 4202293, 4335682, D410206, 6178439
and patents pending.
Tri-Tronics products are made in the USA. However, certain materials
may be sourced from quality suppliers in other countries.
Owner’s Registration Reply Card
Please take a moment to complete and return the Owner’s
Registration Reply Card. When you do, you’ll be “on file” at
Tri-Tronics. This will help ensure timely, no-questions-asked
warranty work should you need it. You may also register on
our website at www.tritronics.com.
First Edition June 2001
Published by Tri-Tronics, Inc., Tucson, Arizona
Copyright © 2001 Tri-Tronics, Inc.
All rights reserved. Printed in the USA.
T R I - T R O N I C S
Tab le Of Contents
TABLE OF CONTENTS
QUICK GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FEATURE GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INSTALLING THE COLLAR STRAP . . . . . . . . . . . . . . . . . . .
SELECTING CONTACT POINT LENGTH . . . . . . . . . . . . . .
INSTALLING THE TRANSMITTER ANTENNA . . . . . . . . .
TURNING THE REMOTE TRAINER ON AND OFF . . . . . . .
FITTING THE COLLAR ON THE DOG . . . . . . . . . . . . . . . .
SETTING THE INTENSITY. . . . . . . . . . . . . . . . . . . . . . . . . .
USING THE STIMULATION BUTTONS. . . . . . . . . . . . . . . .
USING THE TONE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USING THE BEEPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EXPECTED RANGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RADIO SIGNAL ISSUES . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MULTI-DOG MODELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
11
13
15
16
18
18
19
19
19
20
1
2
7
9
BATTERY CHARGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CARE AND CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SERVICE AND WARRANTY . . . . . . . . . . . . . . . . . . . . . . . .
PRODUCT SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TROUBLESHOOTING GUIDE . . . . . . . . . . . . . . . . . . . . . . .
21
24
25
26
28
T R I - T R O N I C S
Notes:
N o t e s
T R I - T R O N I C S
Qu ick Guide
QUICK GUIDE
Before You Start…
1. Install the collar strap(s) (page 7).
2. Install the transmitter antenna (page 10).
3. Charge collar and transmitter batteries
for 14 hours (page 21).
Using the Remote Trainer
1. Turn the collar on: Set the intensity knob on 0 (zero).
Hold the transmitter within 10 feet of the collar and
hold a button down for about 5 seconds. The collar light
double-blinks to confirm it is turned on. (A rapid blink
means that collar batteries are low.) Move the intensity
knob off of 0 (zero) for training. Repeat the turn-on
process to turn the collar off.
2. Fit the collar on the dog: Fasten the collar strap midway
between the dog's ears and shoulders, and buckle
snugly. The collar light faces towards the dog's nose. Do
not leave a collar on a dog continuously. See page 14.
3. Select an intensity level for training: Level 1 is the
lowest; level 6 is the highest (level 5 is the highest on
the Classic 70). Release the transmitter button when
c h a n g i n g levels during training. Intensity selection
tips are in the training manual and video that came
with your Remote Trainer.
4. Stimulation: If you are unfamiliar with the stimulation
features of your model, see the chart on page 17.
5. Tone and Beeper button: On selected models, the
transmitter light is a push-button that controls an
audible tone in the collar. On the Upland SpecialXL,
this button turns the Beeper on or off remotely.
6. Multi-dog models: The color-coded transmitter toggle
switch selects the active collar.
Quick Guide Page 1
T R I - T R O N I C S
Feature Guid e
FEATURE GUIDE
(Pro 200 Shown)
Antenna
Intensity
Knob
Activates collar
and selects
intensity
Transmitter
Charging Jack
Transmitter
Light
See chart on page 6
for functions
On selected models,
this light is also a
push-button which
controls tone or
the Beeper.
Removable
Button Guard
Use all or part
Stimulation
Buttons
Page 2 Remote Trainer
T R I - T R O N I C S
Feature Guid e
D-Ring
Contact Points
Fixed or interchangeable
length, depending on
model.
Collar
Charging Jack
Keeper
Collar Light
Feature Guide Page 3
T R I - T R
Feature
Stimulation
Feature Contact Range Intensity Types
Points Knob
Model Levels
Classic 70 Fixed length One mile 1-5 Continuous
XL
Beagler
Interchangeable One mile 1-6 Continuous***
length Momentary
Trashbreaker Interchangeable Two miles 1-6 Continuous
XL
Ultra
Flyway Interchangeable One mile 1-6 Continuous
XL
Special
Upland Interchangeable One mile 1-6 Continuous
XL
Special
Pro 100
length
length Momentary
length Momentary
XL
Interchangeable One mile 1-6 Continuous
length Momentary
XL
Pro 200
Interchangeable One mile 1-6 Continuous
length Momentary
XL
Pro 500
Interchangeable One mile 1-6 Continuous
length Momentary
Page 4 Remote Trainer
Guide
Transmitter Total Tone B e e p e r * * Multi-dog Options
Buttons* Levels of (Strap Colors)
Stimulation
One red 5 Yes No 2-dog units available
Two black 18 No No 2-dog units available
One red 6 Yes No 2-dog units available
One red 24 No No No multi-dog units
Two black (18 momentary, available
One red 24 No Yes 2-dog units available
Two black (18 momentary, (orange, green)
Two red 24 Yes No 2-dog units available
One black (18 continuous, (red, blue)
One red 24 Yes No 2-dog units available
Two black (18 momentary, (red, blue)
Two black 36 Yes No 2-dog units available
One mode (18 momentary, (red, blue)
switch 18 continuous)
(all continuous) (red, blue)
(12 momentary, (green, yellow)
6 continuous***) 3-dog units available
(green, yellow, orange)
(all continuous) (red, blue)
3-dog units available
(red, blue, green)
6 continuous)
6 continuous)
6 momentary)
6 continuous)
* For button functions, see page 17.
** A separate manual covering the Upland SpecialXLBeeper is shipped with that model.
*** BeaglerXLcontinuous stimulation (“extended stimulation”) has a 4-second time-out.
Feature Guide Page 5
T R I - T R O N I C S
Collar Light
Action Collar Function
Double flash Collar is turned on
Glows steadily Collar is receiving signal
Single long flash Collar has just been
(3.5 seconds) turned off
Rapid flash * Low batteries. Recharge the
Glows steadily Collar is charging
while on charger
* It may take up to 20 seconds after the collar is turned
on for the light to begin signaling low batteries. Also
note that in cold weather the low battery light may
come on prematurely.
Transmitter Light
Action Transmitter Function
Glows steadily while Transmitting
a button is pressed
Blinks rapidly (8 times Low batteries. Recharge
per second) while a the transmitter soon
stimulation button
is pressed
Glows steadily while Transmitter is charging
on charger
Feature Guide
from transmitter
collar soon
Page 6 Remote Trainer
T R I - T R O N I C S
Installing the Collar Stra p
INSTALLING THE COLLAR STRAP
Your Remote Trainer is shipped with the receiver
separate from the collar strap. Install the strap as shown
in the illustrations.
On multi-dog units, be sure to install the correct color strap
on each receiver. Use the colored strap that matches the
colored dot on the receiver.
Slide the correct color strap through one side of the receiver,
then through the other side. Snug the strap firmly against the
surface of the receiver. Position the buckle where it is convenient
for the size of your dog's neck.
Installing the Collar Strap Page 7
T R I - T R O N I C S
You can easily adjust the strap for different sized necks by
sliding the receiver along the strap. If the strap is too long for
your dog, you can cut off excess length. Leave enough length
to go through the D-ring (see “Fitting the Collar on the Dog”
page 13).
You may also use any collar strap that fits the receiver.
Installing the Collar Stra p
Page 8 Remote Trainer
T R I - T R O N I C S
Se lecting Con tact Point Length
SELECTING CONTACT POINT LENGTH
(Does Not Apply to Classic 70)
Your Remote Trainer comes with two sets of contact
points – long and short.
The shorter points are installed in the unit at the factory and
are suitable for most coat lengths. For dogs with especially
long hair or thick undercoats, the long contact points will
give the best possible contact.
To change the contact points, always use the small wrench
supplied with your Remote Trainer. Avoid using tools which
may cause you to over-tighten the contact points.
Periodically check contact points for tightness.
Insert screw-in contact points as shown and only tighten with
the small wrench supplied with the Remote Trainer. Do not
over-tighten. Check contact points periodically for tightness.
Selecting Contact Point Length Page 9
T R I - T R O N I C S
Install ing the Transmitter A ntenna
INSTALLING THE TRANSMITTER ANTENNA
Screw the transmitter antenna into the top of the transmitter.
Hold the antenna near the base and tighten by hand. Do not
over-tighten.
Hold the antenna near its base and tighten by hand.
Page 10 Remote Trainer
T R I - T R O N I C S
Tu rning the Remote Trai ner On and Off
TURNING THE REMOTE TRAINER ON AND OFF
The Remote Trainer consists of a hand-held transmitter and
a radio receiver on the dog’s collar. The collar must be turned
on before it can receive signals from the transmitter. Between
training sessions, you should turn the collar off to save
battery life.
To turn the Remote Trainer collar on, set the transmitter
intensity knob to the number 0 (zero). Hold the transmitter
close to the collar (any distance between 2 and 10 feet). Hold
down any transmitter button as you watch the light on the
front of the receiver. When the light begins flashing red, the
collar is turned on and capable of receiving signals from the
transmitter. This process takes about 5 seconds.
Note that it takes about 20 seconds after turn-on before
the collar can apply stimulation.
When the intensity knob is on
zero, pressing any transmitter
button turns the collar on or off.
Move the knob to a number
other than zero for training.
When the collar light blinks
red, the collar is turned on.
Turning the Remote Trainer On and Off Page 11
T R I - T R O N I C S
Tu rning the Remote Trainer On and Off
To turn the collar off, repeat this process. The collar light
will make one long red flash to indicate that the collar is
now turned off.
After turning on the collar, it is a good idea to move the
intensity knob to a number other than 0 (zero) so you don't
accidentally turn the collar off when correcting the dog for
the first time. However, at times when your transmitter
might be accidentally bumped against objects during use, you
can leave the intensity knob turned to 0 (zero) to prevent any
possibility of an unwanted stimulation.
Turning the Remote Trainer On and Off
(1) Hold transmitter close to collar (up to 10 feet apart)
(2) Set transmitter intensity knob on zero.
(3) Hold any transmitter button down for about 5 seconds.
(4) Watch collar light for confirming signal.
(5) Turn intensity knob to a number other than zero
for training.
You can also turn a collar off by placing it on its charger. This
feature allows you to turn a collar off if you cannot find its
transmitter or the transmitter batteries have run down.
Page 12 Remote Trainer
T R I - T R O N I C S
Fit ting the Collar o n th e Dog
FITTING THE COLLAR ON THE DOG
Place the collar strap in the middle of the dog’s neck.
The receiver should be on the underside of his neck.
Place the receiver so the light is facing forward (towards
the dog’s nose).
Tighten the buckle by holding it with two fingers as you
pull the strap snug. Do not put any fingers under the
strap as you tighten it. Make it snug, Remote Trainers
need to be snug to work properly. A loose collar can
cause inconsistent stimulation.
To tighten the collar on the
dog, hold the buckle as shown
and draw the strap snug.
Remote Trainers need to be
snug for consistent stimulation.
Always slip the
free end of the
collar strap
through the D-ring.
When using the
BeaglerXL, be sure
to slip the free end
of the strap through
both sides of
the buckle.
Fitting the Collar on the Dog Page 13
T R I - T R O N I C S
Fitting the Collar on the Dog
You can easily adjust the strap for different sized necks by
sliding the receiver along the strap. If the collar strap is too
long for your dog, you can cut off excess strap length. Leave
enough length to go through the D-ring with about 3
inches to spare.
Please note that Remote Trainers are not designed to be
worn continuously by a dog. To prevent irritation caused by
rubbing, remove the collar for at least eight hours out of every
24 hour period. See the important message about avoiding
skin irritation on page 26.
Page 14 Remote Trainer
T R I - T R O N I C S
Se tting the Intensity
SETTING THE INTENSITY
Your Remote Trainer can give corrections at different intensity
levels, so you can match the level of correction to both the
training situation and your dog’s temperament.
There are two ways to adjust intensity level while training.
One way is to use the intensity knob on the top of the
transmitter, as explained in this section. All Tri-Tronics
Remote Trainers give you this method of adjusting
stimulation intensity.
The other way is to use the transmitter buttons, as explained
on page 16. This method does not apply to those models
which have only one transmitter button (Classic 70 and
Trashbreaker UltraXL).
The transmitter intensity knob gives you a choice of 6
intensities (5 levels of intensity on the Classic 70).
Intensity Knob Levels
Level 0: Transmitter is off – no stimulation.
Pressing a button activates collar to
receive signals
Level 1: Very low intensity
Level 2: Low intensity
Level 3: Medium intensity
Level 4: Medium-high intensity
Level 5: High intensity
Level 6: Very high intensity (not available on the Classic 70)
When increasing or decreasing intensity using the intensity
knob, be sure you have released the stimulation buttons,
or your new intensity selection will not take effect.
If you are not experienced at using Remote Trainers, there are
intensity selection tips in the training booklet and video that
came with your Remote Trainer.
Setting the Intensity Page 15
T R I - T R O N I C S
Using the Stimulation Buttons
USING THE STIMULATION BUTTONS
Tri-Tronics Remote Trainers offer two types of stimulation,
“continuous” and “momentary” (Classic 70 and Trashbreaker
UltraXLoffer only continuous stimulation).
Continuous Stimulation
The timing of continuous stimulation is controlled by
the trainer. Continuous stimulation stays on while the
transmitter button is pressed, up to the “time out” period,
described below.
Momentary Stimulation
The timing of momentary stimulation is pre-set. Momentary
stimulation stays on only very briefly, no matter how long the
button is pressed. To produce a second momentary correction,
press the button again. To produce a series of momentary
corrections, press the button for each correction.
Instantly Selectable Intensity
Most Tri-Tronics Remote Trainer models have more than one
stimulation button. This feature allows the trainer to choose
instantly among low, medium, and high stimulation. This
selection feature applies to either continuous or momentary
stimulation, or to both, depending on the model.
Being able to select low, medium, or high stimulation by
touch, using buttons, means that you do not need to look at
the transmitter when you select intensity levels – you can
keep your eyes on the dog at all times. It also means that
intensity changes are instantaneous. These features are an
advantage in many training situations.
Time-out Period
The time-out period is about 9 seconds for all models except
the BeaglerXL. The time-out period on the BeaglerXLis about 4
seconds (“extended stimulation”). If the collar times out,
release the button briefly to restore collar function.
Page 16 Remote Trainer
T R I - T R O N I C S
Us ing the Stimulation Buttons
Please see the chart below for the features of your model.
Continuous
Continuous
Medium
momentary
Low
momentary
Both
buttons
high
momentary
Classic 70 Flyway Special
Trashbreaker Ultra
Medium
momentary
Low
momentary
Beagler
Medium continuous
XL
Both
buttons
continuous
(“extended
stimulation”)
XL
or momentary
Low continuous
or momentary
Pro 500
Upland Special
Pro 200
Momentary
Medium
continuous
Low
continuous
Pro 100
Toggle switch
selects continuous
or momentary mode
Both buttons
high continuous
or momentary
XL
XL
XL
XL
Both
buttons
high
continuous
XL
Using the Stimulation Buttons Page 17
T R I - T R O N I C S
Using the Tone and Beeper
USING THE TONE (Does not apply to the Beagler
XL
,
Flyway SpecialXL, or the Upland SpecialXL.)
Some Remote Trainer models can make an audible tone
coming from the collar. The chart on pages 4 and 5 shows
which Remote Trainer models include this feature. The
meaning of the tone is determined by your dog’s training.
It can mean a particular command, a warning, praise, etc.
The training materials that came with your Remote Trainer
describe the use of this feature in more detail.
Tone Button
The transmitter light is also a push-button. To activate the
tone, press this button. The intensity knob must be on a
number other than 0 (zero) for the tone to work. If the
intensity knob is on 0 (zero), pressing the tone button
turns the collar on and off (page 11).
On selected models
the light on top of
the transmitter is a
push-button that
operates the tone
or the Beeper.
USING THE BEEPER (Upland Special
XL
Models Only)
Pressing the button on the top of the transmitter turns the
Beeper on or off at a distance. The intensity knob must be
on a number other than 0 (zero) for the button to operate
the Beeper. If the intensity knob is on 0 (zero), pressing this
button turns the collar on and off (page 11). For complete
information about using the Beeper that comes with the
Upland SpecialXL, see the separate Beeper manual included
with those models.
Page 18 Remote Trainer
T R I - T R O N I C S
Expected Range • Radio Signal Issues • FCC
EXPECTED RANGE
Your Remote Trainer has a range of one mile (two miles on
the Trashbreaker UltraXL). Terrain, weather, vegetation,
transmission from other radio devices in the area, and other
factors affect range.
RADIO SIGNAL ISSUES
Modern microprocessor technology virtually eliminates the
possibility that your collar could be unintentionally set off
by someone else with a Tri-Tronics product. Please call
our Customer Service Department at 1-800-456-4343
with any questions.
FCC COMPLIANCE
The manufacturing of Tri-Tronics Remote Trainers involves
exacting production methods, precise tuning, and stringent
quality control tests. In addition, these products are designed
and manufactured to operate within Federal Communication
Commission (FCC) specifications. It is a violation of FCC rules
to modify your equipment.
Tri-Tronics certifies its products to operate under Part 95
of FCC regulations. Unauthorized modifications to your
equipment could result in its not meeting specifications
and thus violating FCC regulations. Adjustments should only
be performed by technically qualified personnel authorized by
Tri-Tronics. To continue to meet FCC operating specifications,
any replacement of circuit components (including antennas)
must meet Tri-Tronics manufacturing specifications. The
transmitter should only be operated with the Tri-Tronics
antenna installed.
Expected Range • Radio Signal Issues • FCC Page 19
T R I - T R O N I C S
Multi-Dog Models
MULTI-DOG MODELS
On two- and three-dog models, the toggle switch next to the
transmitter buttons selects one collar to be “active.” The
active collar is the one that will apply stimulation, make
the tone, or operate the Beeper when the appropriate
transmitter buttons are pressed. The colored spot next
to the transmitter toggle switch indicates which collar
will be active. The chart on pages 4 and 5 shows the
strap colors for the multi-dog models.
When installing collar straps, be sure to install the correct
color strap on each receiver (page 7). Use the strap that
matches the colored dot on the receiver.
Page 20 Remote Trainer
T R I - T R O N I C S
Bat tery Charging
BATTERY CHARGING
When to Recharge
When the light on either the collar or transmitter blinks
rapidly, you need to recharge it soon. The amount of time
that batteries have left after the low battery indicator comes
on depends on how heavily you use your Remote Trainer
during training, the temperature (less time remains during
cold weather), and other factors. After you see the low battery
indicator on the collar, you will normally be able to complete
your training session. After you see the low battery indicator
on the transmitter, you will have about two hours left.
How to Charge
Make sure there is no moisture in the collar charging jack when
you attach the charger because moisture can interfere with
proper charging. Charge batteries at room temperature. Do not
charge at temperatures below freezing. Remember that it takes
several hours for cold batteries to come up to room temperature.
Lift the protection covers from the charging jacks. Plug t h e
charger into the wall outlet, then insert the correct charging
plug into the collar or transmitter jack. The lights will glow
red to indicate that current is flowing. The transmitter light
may dim after some time on the charger; this is normal and
does not indicate a malfunction. When you are finished
charging, unplug the lead from the device you are charging
before disconnecting the charger from the wall.
Transmitter charger and
charging jack
Battery Charging Page 21
Collar charger
and charging jack
T R I - T R O N I C S
Battery Charging
Reinstall the protection caps on the collar and transmitter
jacks to keep dirt, debris, and water out of the charging jacks.
Be sure you seat the collar jack cover down firmly so that
it is level with the surface of the collar, as shown in the
illustration. Keeping the charging jacks clean and dry ensures
that your chargers make good contact. If the collar charging
jack becomes dirty, clean it as described in the section, “Care
and Cleaning” (page 24). If either jack protection cap becomes
lost or damaged call our Customer Service Department for
a replacement.
Protection cap
fitted properly
Protection cap not fitted
properly. Moisture and debris
can enter charging jack.
Use only the correct Tri-Tronics chargers to charge your
Remote Trainer. Using the wrong type of charger may damage
batteries or the unit itself. Do not charge batteries that are not
installed in a Remote Trainer.
Charging Time
Charge your Remote Trainer for at least 14 hours. It's okay
to use your Remote Trainer before the 14 hours are up; it
will function normally. A 14 hour charge ensures full
battery capacity.
Page 22 Remote Trainer
T R I - T R O N I C S
To get maximum life from your collar batteries, we recommend
that you don't charge for more than 20 hours at a time.
Occasionally exceeding the 20 hour limit will not harm the
functioning of your batteries. However, this product is not
intended to be left on a charger indefinitely.
Storing a Remote Trainer
Before storing your Remote Trainer for an extended period,
charge it for 14 hours. Thereafter, charge every two months
while the unit is in storage, and charge for 14 hours before
first use.
Replacing the Batteries
Both the transmitter and collar have user-replaceable Nickel
Metal Hydride (NiMH) batteries. Proper battery care will
help ensure maximum life from your batteries. When your
batteries do need to be replaced, you can replace them
yourself with parts obtained from Tri-Tronics.
Don’t open your transmitter/receiver until after you have
received the replacement battery pack. Carefully read the
instructions. Only the battery compartments of your Remote
Trainer are user-accessible. Opening any other part of your
Remote Trainer could cause damage.
While Tr i - Tronics Remote Trainer batteries are user- r e p l a c e a b l e ,
they are not intended to be “field replaceable.” Open battery
compartments only for the purpose of replacing a battery.
Open them away from the field to avoid contamination.
Bat tery Charging
Please contact your local officials to find out whether any
special disposal requirements apply where you live.
Battery Charging Page 23
T R I - T R O N I C S
Care and Cleaning
CARE AND CLEANING
A little care can extend the life of your Remote Trainer and
reduce service costs.
Charging Jacks
Keep the protection caps secured over the charging jacks on
the transmitter and collar. If the collar charging jack becomes
dirty, flush thoroughly with clean tap water. If debris still
remains, you can use the point of a toothpick to loosen
remaining debris. Be careful not to bend the contacts inside
the jack. Important: Be sure to allow the collar jack to dry
thoroughly after washing it before you connect a charger,
or proper charging may not occur.
Contact Point Tightness
Periodically check for tightness. If tightening is necessary,
use the plastic tool that comes with the Remote Trainer.
Antenna
Periodically check for tightness. If it becomes loose, hold it
near the base and tighten by hand.
Cleaning
Wash the collar with clean drinking water, especially after
exposure to brackish, salt, or alkaline water. Use a small
brush to remove any foreign materials around the screws
and contact points.
Extending Battery Life
Caring for your batteries will prolong their useful life
significantly. Don’t leave the Remote Trainer in very warm
areas such as the dashboard of your car when closed in the
sun. Storing any type of batteries at high temperatures can
significantly shorten battery life. Also avoid storing the
batteries in extremely cold areas. Follow the battery
charging instructions on page 21.
Page 24 Remote Trainer
T R I - T R O N I C S
Ser vice and Wa r r a n t y
SERVICE AND WARRANTY
Customer Service
We hope that this manual has been helpful to you. If you
have any questions concerning it, or if you suspect that your
Remote Trainer is malfunctioning, please call our Customer
Service Department at 1-800-456-4343.
Before you call, please read the “Troubleshooting Guide”
on page 28.
Factory Warranty
The Remote Trainer is covered by a two-year warranty on
parts and labor. The warranty is transferable to a new owner,
but does not cover physical damage or abuse. The warranty
is also void if the Remote Trainer has been altered or
unauthorized service work has been attempted.
Repair Procedure
Always call our Customer Service Department before sending
your Remote Trainer in for repairs.
If you send your Remote Trainer in for repair, either while
under warranty or out of warranty, we may replace it with
a reconditioned unit.
Service and Warranty Page 25
T R I - T R O N I C S
Product Safety
PRODUCT SAFETY
Important: Your dog should be able to wear the collar
comfortably for several hours at a time. The collar is not
designed, however, to be worn continuously. To prevent
irritation caused by rubbing, remove the collar for at least
eight hours out of every 24 hour period. Also, remote
training collars are designed to be worn snug, and a
collar that is worn too loose can contribute to skin
irritation. Take a few moments each day to inspect
the dog’s neck for signs of redness or irritation caused
by such rubbing. If signs of skin irritation appear,
temporarily discontinue use of the Remote Trainer.
Scientific animal safety studies have been designed and
conducted for Tr i - Tronics by veterinarians and physiologists
at a major university. The scientific investigations involved
parameters of electrical stimulation that are similar to
those in your Remote Tr a i n e r. The scientific studies
tested for possible cardiopulmonary and epidermal effects
of Tr i - Tronics electrical stimulation applied to the ventral
surface of the neck of healthy dogs. These studies found
no clinically significant changes in electrocardiograms,
blood pressures, or properties of the skin underlying the
contact points.
Tri-Tronics Remote Trainers have two independent circuits
that are designed to inhibit excessive electrical stimulation.
One is located in the transmitter, the other is in the collar.
Like all other parts of our products, these safety circuits
receive special attention in Tri-Tronics environmental,
reliability, and quality analysis.
Page 26 Remote Trainer
T R I - T R O N I C S
Tri-Tronics Remote Trainers have the added safety feature
of level 0 (zero) on the transmitter. At times when your
transmitter might be accidentally bumped against objects
during use, you can leave the intensity dial turned to 0 (zero)
to prevent any possibility of an unwanted stimulation.
Please note: Even though Tri-Tronics products are safe,
they are intended for use only in the training of healthy
dogs. It is always wise before any type of training to
have your dog checked by a veterinarian.
Product Safety
Product Safety Page 27
T R I - T R O N I C S
Troubleshooting Guide
TROUBLESHOOTING GUIDE
PROBLEM #1: No stimulation – the collar light won’t
illuminate when a transmitter button is pressed.
The collar has not been activated. The collar must be
turned on or it won’t work at all. Page 11.
The transmitter intensity knob is set on zero. Select a
position other than 0 (zero). Page 11.
An antenna is not installed in the transmitter, or is
broken or loose. The antenna must be inserted in the
transmitter for proper radio communication between it and
the collar. Page 10. Check the antenna for physical damage
and replace if needed.
The batteries in the collar and/or transmitter need
charging. Recharge the batteries following the recommended
charging instructions. Page 21.
The batteries are not taking a charge. Either you need new
batteries (page 23) or a battery charger is not working. The
lights on the transmitter and collar show whether current is
going through the charger when the charger is plugged into
the collar or transmitter charging jack. Finally, be sure the
electrical outlet is working. If you’re not sure, try another
outlet. If using a power strip, make sure it is switched on
and working.
You are using the wrong transmitter. If you own more
than one Remote Trainer, or are training with someone
who also has a Remote Trainer, check that you have not
accidentally switched transmitters.
Page 28 Remote Trainer
T R I - T R O N I C S
PROBLEM #2: The Remote Trainer doesn’t have range,
or the range has been significantly reduced.
The antenna is not installed in the transmitter. The
antenna must be installed in the transmitter for proper radio
communication between the transmitter and the collar.
Page 10. Check the antenna for physical damage and replace
if needed.
Either you or the dog is shielded by a metal structure.
Metal fences, chain link dog enclosures, screen doors,
buildings, and other metal structures can affect the
radio signal. Operate the Remote Trainer away from
these structures.
The receiver is on backwards. Position the collar so that the
light faces toward the dog’s nose. Page 13.
You’re experiencing temporary radio interference.
The radio signals from nearby CBs and walkie talkies can
reduce range. Wait a short while then try again, or move to
another area.
PROBLEM #3: The stimulation seems too high, not high
enough, or the dog does not seem to feel it at all.
The collar strap is not tight enough. The collar should be
snug. Contact points must press against the dog’s skin to
provide efficient, consistent stimulation. Page 13.
The intensity position is not correct. The ideal intensity
level depends on the dog and the training situation. Try a different level. See the training manual and video that came with
your Remote Trainer. Remember that the stimulation button
must be released for the new setting to take effect. Page 15.
The contact points are too short for the dog’s coat type.
Use the long contact points instead. Page 9. (Does not apply
to the Classic 70.)
Troubleshoot ing Guide
Troubleshooting Guide Page 29
T R I - T R O N I C S
The batteries in the collar and/or transmitter need
charging. Recharge the batteries following the recommended
charging instructions. Page 21.
Debris or contaminants are interfering with electrical
stimulation. Clean the collar and contact point area. Page 24.
PROBLEM #4: The collar is difficult to turn on
or turn off.
Begin the turn-on or turn-off cycle again. Occasionally
you will need two tries to turn the collar on or off. For best
results when turning the collar off, watch the collar light and
begin pressing the transmitter button when the collar light is
not flashing.
The transmitter intensity knob is not set on zero.
Select the 0 (zero) position for activating and deactivating
the collar. Page 11.
The transmitter is too close to the collar. Hold it farther
away, up to 10 feet. Page 11.
You are using the wrong transmitter. If you own more
than one Remote Trainer, or are training with someone else
who also has a Remote Trainer, check that you have not
accidentally switched transmitters.
An antenna is not installed in the transmitter, or is
broken or loose. The antenna must be inserted in the
transmitter for proper radio communication between it and
the collar. Page 10. Check the antenna for physical damage
and replace if needed.
You’re experiencing temporary radio interference. Wait a
short while then try again, or move to another area.
Troubleshooting Guide
Page 30 Remote Trainer
T R I - T R O N I C S
PROBLEM #5: The transmitter or collar light indicates
low charge very quickly.
The unit has been left on between training sessions.
Make sure the collar is turned off after use. Page 11.
You are training in very cold weather. The low battery
indicator comes on prematurely in very cold weather. Page 6.
Make sure the batteries are well charged. Page 21.
P R O B L E M #6. The collar deactivates itself while training.
The intensity knob is set on zero. Select a position other
than 0 (zero) while training or you can inadvertently turn
the unit off. Page 11.
The batteries have run down during a training session.
The collar light may not indicate low battery status until
at least 20 seconds after you have turned the collar on.
Check the light after this time to determine low battery
status. Page 6.
Make sure the batteries are well charged. Page 21.
PROBLEM #7. The collar light glows steadily even
though the collar is not stimulating.
You’re experiencing temporary radio interference.
The light may illuminate when it receives any radio signal,
even from other Tri-Tronics transmitters. This does not
indicate that stimulation is occurring.
Tro ubleshooting Guide
Troubleshooting Guide Page 31
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