The manufacturer of the Automated T eller Machine (ATM) product(s) described
herein makes no representations or warranties, either expressed or implied, by or
with respect to anything in this manual, and shall not be liable for any implied
warranties of fitness for a particular purpose or for any indirect, special, or
consequential damages. Information in this document is subject to change
without notice and does not represent a commitment on the part of the
manufacturer.
** CAUTION **
Changes or modifications not expressly approved by Triton
Systems could void the regulatory compliance approval
and the warranty. Use of this pr oduct in a manner other
than those described in this manual may result in personal
injury!
FCC COMPLIANCE
(US units with modems)
Statement of Compliance: This equipment complies with Part 68 of the FCC
rules. Located in the control area of the ATM is the product label. This label
lists the FCC registration number and ringer equivalence number of the unit. If
requested, this information must be provided to the telephone company. USOC/
FIC Codes: When ordering service from the telephone company for the XPseries ATMs, the following information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise
wiring and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by ACTA. A compliant telephone cord and modular
plug is provided with this product. The telephone cord is designed to be
connected to a compatible modular jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of
the devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of the RENs should not exceed five (5). T o
be certain of the number devices that may be connected to a line, as determined
by the local RENs, contact the local telephone company.
ii
MODEL RL/FT5000
Harm to the Network: If the XP-series ATMs cause harm to the telephone
network, the telephone company will notify the customer that a temporary
discontinuation of service may be required. If advanced notice is not possible,
the telephone company will notify the customer as soon as possible. You will be
advised of your right to file a complaint with the FCC if you believe it’s necessary .
Notification of Changes in Telephone Company Equipment: The telephone
company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the equipment. If this happens, the telephone
company will provide advanced notice in order for you to make necessary
modifications to maintain uninterrupted service.
Repairs and Returns: If telecom compatibility trouble is experienced with the
XP- series ATMs, you may contact for repairs and warranty information: T riton
at 1-228-868-1317
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may
request that you disconnect the equipment until the problem is resolved. Repairs
should be made only by qualified factory representatives.
XP
USER MANUAL
Party Lines: The XP-series ATMs must not be used on party lines.
Alarm Equipment: The XP-series ATMs should have their own dedicated phone
line. Do not install the ATMs on the same line as alarm equipment.
Electrical Safety Advisory: Telephone companies report that electrical surges,
typically lightening transients, are very destructive to customer equipment
connected to AC power sources. This has been identified as a major nationwide
problem. A commercially available, power surge suppressor, is recommended
for use with the XP-series ATMs to minimize damage in the event of an electrical
surge.
CANADIAN IC COMPLIANCE
Notice:
The Industry Canada label identifies certified equipment. This certification
means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate terminal equipment technical requirements document(s). The department does not guarantee
the equipment will operate to the user’s satisfaction.
iii
MODEL RL/FT5000XP USER MANUAL
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this
equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection
authority or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected
to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
AVIS:
L ’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette
certifie que le matériel est conforme aux normes de protection, d’exploitation et
de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le
Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de
l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le
raccorder aux installations de 1’entreprise locale de télécommunication. Le
matériel doit également être installé en suivant une méthode acceptée de
raccordement. L ’abonné ne doit pas oublier qu’il est possible que la comformité
aux conditions énoncées cidessus n’empêche pas la dégradation du service
dans certaines situations.
iv
MODEL RL/FT5000
Les réparations de matériel homologué doivent être coordonnées par un
représentant désigné par le fournisseur. L’entreprise de télécommunications
peut demander à I’utilisateur de débrancher un appareil à la suite de réparations
ou de modifications effectuées par l’utilisateur ou à cause de mauvais
fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à
la terre de la source d’énergie électrique, des lignes téléphoniques et des
canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette
précaution est particulièrement importante dans les régions rurales.
Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements luimême; il doit avoir recours à an service d’inspection des installations électriques,
ou à un électricien, selon le cas.
XP
USER MANUAL
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal
indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface.
La terminaison d’une interface téléphonique peut consister en une combinaison de
quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de
la sonnerie de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/
482/EC for pan-European single terminal connection to the Public Switched
Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in the different countries, the approval does not, of
itself, give unconditional assurance of successful operation on every PSTN
network termination point. In the event of problems, contact your equipment
supplier in the first instance. This unit uses only Dual-Tone Multi-Frequency
(DTMF) address signaling.
EMISSIONS (EMI)
(US Requirements)
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference
that may cause undesired operation.
v
MODEL RL/FT5000XP USER MANUAL
NOTE:
This equipment has been tested and found to comply with the limits for a Class
A digital device pursuant to Part 15 of FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense. Changes or modifications to this unit not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
CANADIAN REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set in the Radio Interference Regulations of the Canadian
Department of Communications. This Class A digital apparatus complies with
Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant
les limites applicables aux appareils numeriques de la Class A prescrites dans le
Reglement sur le brouillage radioelectrique edicte par le ministere des
Communications du Canada. Cet appareil numerique de la classe A est conforme
a la norme NMB-003 Canada.
UK REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment, this product may cause
radio interference in which case the user may be required to take adequate
measures.
This publication is protected by copyright and all rights are reserved. No part of
it may be reproduced or transmitted by any means or in any form, without prior
consent in writing from Triton Systems of Delaware, Inc.
The information in this publication has been carefully checked and is believed
to be accurate. However, Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this
document. In no event will Triton Systems of Delaware, Inc. be liable for direct,
indirect, special, incidental, or consequential damages resulting from any defect
or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware,
Inc. reserves the right to make improvements in its documentation and the
products it describes at any time, without notice or obligation.
TRADEMARK ACKNOWLEDGEMENTS
Microsoft Windows is a registered trademark of Microsoft Corporation in the
United States and/or other countries. Triton Connect and Prism are trademarks
of Triton Systems of Delaware, Inc. CashWorks is a trademark of CashW orks,Inc.
PaySpot is a trademark of Euronet Worldwide. Western Union is a registered
trademark of Western Union Holdings, Inc. Intel is a registered trademark of
Intel Corporation.
vii
MODEL RL/FT5000XP USER MANUAL
WARRANTY STA TEMENT
Manufacturer warrants that the products delivered to a distributor will perform
in accordance with the Manufacturer’s published specifications for thirteen
months from date of shipment in Long Beach, MS.
Manufacturer’s warranty shall not apply to any damage resulting from abuse,
negligence, accident, or to any loss or damage to the products while in transit.
Written notice and explanation of circumstances surrounding any claims that
the goods have proved defective in material or workmanship shall be given
promptly from the distributor to the manufacturer. No claim may be made, or
action brought, by or through a distributor after the expiration of 14 months
following any alleged breach of warranty.
Distributor’s sole and exclusive remedy in the event of defect is expressly
limited to the replacement or correction of such defective parts by manufacturer at its election and sole expense, except there shall be no obligation to
replace or repair items which, by their nature, are expendable. If Manufacturer
is unable to replace or repair the defective parts, Manufacturer shall refund to
Distributor that portion of the purchase price allocable pays to such goods.
No representation or other affirmation of fact not set forth herein, including but
not limited to statements regarding capacity, suitability for use, or performance
of the goods, shall be or be deemed to be a warranty or representation by
Manufacturer for any purpose, nor give rise to any liability or obligation of
Manufacturer whatever.
Except as specifically provided in this document, there are no other warranties
expressed or implied including, but not limited to, any implied warranties or
merchantability or fitness for a particular purchase.
LIMITATIONOF LIABILITY
In no event shall manufacturer be liable for loss of profits or incidental, indirect, special, consequential or other similar damages arising out of any breach
of this contract or obligations under this contract.
DEFENSEOF INFRINGEMENT CLAIMS
If notified promptly in writing of any action (and all prior claims relating to such
action) brought against the Distributor based on a claim that Distributor’s use of
the goods infringes a patent or other intellectual property right, and if given
access by Distributor to any information distributor has regarding such alleged
infringement, Manufacturer agrees to defend Distributor in such action at its
expense and will pay any costs or damages finally awarded against Distributor
viii
MODEL RL/FT5000
in any such action, provided the Manufacturer shall have had sole control of the
defense of any such action and all negotiations for its settlement or compromise.
In the event that a final injunction shall be obtained against the Distributor’s use
of the goods or any of their parts by reason of infringement of a patent or other
intellectual property right or if in Manufacturer’s opinion the goods are likely to
become the subject of a claim of infringement of a patent or other intellectual
property right, Manufacturer will, at its option and at its expense, either procure
for the Distributor the right to continue using the goods, replace or modify the
same so they become non-infringing or grant the Distributor a credit for such
goods as depreciated and accept their return. The depreciation shall be an equal
amount per year over the lifetime of the goods as established by Manufacturer.
Manufacturer shall not have any liability to the Distributor under any provision
of this clause if any infringement, or claim thereof, is based upon: (i) the use of
the goods in combination with other goods or devices which are not made by
Manufacturer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the Distributor of any information, date, service, or applications assistance; or (iv) the use of the goods with modifications made by the Distributor.
The Distributor shall hold Manufacturer harmless against any expense, judgment or loss for infringement of any patent or other intellectual property right
which results from Manufacturer’s compliance with the Distributor’s designs,
specifications or instructions. No costs or expenses shall be incurred for the
account of Manufacturer without the written consent of Manufacturer. The
foregoing states the entire liability of manufacturer with respect to infringement of patents or other intellectual property right by the goods or any part
thereof, or by their operation.
XP
USER MANUAL
INTERPRETATIONAND OTHER PAROLE EVIDENCE
This writing is intended by the parties as final expression of their agreement and
is intended also as a complete and exclusive statement of the terms of their
agreement. No course of prior dealing between the parties and no usage of the
trade shall be relevant to supplement or explain any term used in these terms and
conditions. Acceptance or acquiescence in a course of performance rendered
under these terms and conditions shall not be relevant to determine the meaning
of these terms and conditions even though the accepting or acquiescing party
has knowledge of the performance and opportunity for objection. Whenever a
term defined by the Uniform Commercial Code, as adopted in Mississippi, is
used in these terms and conditions, the definition contained in the code is to
control.
ix
MODEL RL/FT5000XP USER MANUAL
MODIFICATIONS
These terms and conditions can be modified or rescinded only by writing signed
by both the parties or their duly authorized agents.
WAIVER INEFFECTIVE
No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the
claim or right unless the waiver or renunciation is supported by consideration
and is in writing signed by the aggrieved party. Waiver by either Manufacturer
or Distributor of a breach by the other of any provision of these terms and
conditions shall not be deemed a waiver of future compliance therewith, and
such provisions shall remain in full force and effect.
STATUTEOF LIMITATIONS
Any action by the Distributor or Manufacturer for breach of these terms and
conditions must be commenced within one (1) year after the cause of action has
accrued.
APPLICABLE LAW
These terms and conditions shall be governed by and construed in accordance
with the provisions of the Uniform Commercial Code as adopted by the State of
Mississippi.
BANKRUPTCY
In the event of any proceedings, voluntary or involuntary, in bankruptcy or
insolvency by or against Distributor, or in the event of the appointment, with or
without the Distributor’s consent, of an assignee for the benefit of creditors or
of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any
unfilled part of these terms and conditions without any liability whatsoever.
PARTS ONLY LIMITED MANUFACTURER’S WARRANTY
Triton Systems of Delaware, Inc. warrants the components of each XP-series
ATM, excluding software and related documentation, against any defect in
materials and/or workmanship for a period of 13 months from the shipping date.
If a component fails due to defects in materials and/or workmanship within the
warranty period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for labor or other costs associated with
installing the components and the failed component shall be returned to Triton
at the purchaser’s expense. T riton shall not be responsible for misuse or abuse
of a unit and any attempts to remove or deface the serial number or date code on
a unit or any component thereof, or any attempt to repair a unit or to repair or
replace any component by anyone other than a service technician authorized by
Triton shall void this warranty.
x
MODEL RL/FT5000
Limited Warranty covers normal use. T riton does not warrant or cover
damage:
•occurring during shipment of the equipment or components from or to
Triton’ s facilities;
•caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;
•caused by a disaster such as fire, flood, wind, earthquake, lightning, or
other acts of God;
•caused by failure to provide a suitable installation environment for the
equipment, including but not limited to, faulty wiring in the building in
which the equipment is installed, installation in a facility with uncontrolled
environmental conditions, failure to provide a dedicated electrical circuit on
which the equipment operates, and/or lack of proper earth grounding for
the equipment;
•caused by the use of the equipment for purposes other than those for
which it was designed;
•resulting from improper maintenance;
•caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton or its suppliers be liable for any special,
incidental, or consequential damages based upon breach of warranty, breach of
contract, negligence, strict liability, or any other legal theory. Such damages
include, but are not limited to, loss of profits, loss of revenue, loss of data, loss
of use of the equipment or any associated equipment, cost of capital, cost of
substitute or replacement equipment, facilities or services, downtime, purchaser’s
time, the claims of third parties, including customers, and injury to property.
XP
USER MANUAL
DISCLAIMEROF WARRANTIES
The warranty stated above is the only warranty applicable to this product. All
other warranties, expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby
disclaimed. No oral or written information, or advice given by Triton, its agents
or employees shall create a warranty or in any way increase the scope of this
warranty.
SHIPPING DAMAGE
All equipment is shipped Free On Board (FOB), Triton’ s facilities. The organization or individual who has purchased the equipment assumes responsibility for
the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to
your place of destination, we recommend the following course of action:
xi
MODEL RL/FT5000XP USER MANUAL
•If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage on the “receipt of delivery” paperwork.
If this is not possible, call them as soon as possible to report the damage.
•T ake photographs of the damaged packaging prior to opening the boxes. If
this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc.
Keep all of the packaging for inspection by the shipping company.
•If you unpack the equipment, take photographs of the damaged equipment.
If this is not possible, make note of the damages.
•You must file a claim with the shipper for shipping damages immediately
after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen
carrier the policies and procedures regarding shipping damage claims prior to
selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to arrange for a replacement unit to be shipped as
soon as possible. The purchaser will be billed for the replacement unit. T riton’s
repair technicians will repair the damaged unit after it is returned to our facilities.
W e will credit the purchaser’s account for the full purchase price of the damaged
unit, minus the cost of returning the unit to “like new” condition. Under no
circumstances does Triton authorize anyone to complete structural damage
repairs in the field. Therefore, we will not ship primary structural parts, such as
a cabinet head or main cabinet body for repair in the field.
AUTHORIZED INSTALLATIONAND SERVICE PROVIDERS
Triton utilizes several nationwide and regional authorized third party maintenance providers. Triton recommends all ATMs be installed and serviced by
service technicians certified by Triton. This includes authorized third party
service technicians and technicians who have been factory trained by Triton to
service ATM equipment. Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product.
Please contact Triton’ s T echnical Services department at (800) 259-6672 for a list
of our third party service providers and/or to obtain information on the requirements and procedures for becoming a certified Triton service technician.
xii
MODEL RL/FT5000
XP
USER MANUAL
TRITON’S TECHNICAL SERVICES DEPARTMENT
The primary purpose of the Technical Services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment
manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided
for convenience. The Technical Services department operates to serve our
customers. The staff is trained to follow our policies and procedures to ensure
fair and uniform treatment of all our customers.
AUTOMATED VOICE MAIL SYSTEM
Our goal is to have a ‘live’ person answer 100% of all incoming calls (during
regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice mail system will answer
the call, indicate to the caller that all Technical Support specialists are busy
assisting others, and ask the caller to leave detailed information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller should
state:
•their name,
•the organization for which they work,
•the serial number of the equipment they are calling about,
•detailed description of the problem that they are experiencing, and
•phone number where they can be reached, including area code.
As Technical Support specialists become available, they check for voice mail
messages and return calls in the order in which they were received. By providing the information requested in the voice mail, the technician can be prepared
when your call is returned. Triton asks you to be patient if you must leave voice
mail and assures you that your call is important to us and that we will respond
promptly .
CALLSFOR SERVICEOR REPAIR
Calls for service or repair will be accepted from authorized service technicians
only. End users must contact either the sales organization that placed the
equipment or an authorized third party service organization to obtain service.
The sections that follow describe the policies and procedures that relate to the
repair and replacement of malfunctioning equipment.
xiii
MODEL RL/FT5000XP USER MANUAL
QUESTIONSON OPERATIONOF EQUIPMENT
Technical support is available to owners of Triton equipment and to qualified
service personnel. When calling for help with the configuration or operation of
a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is
provided during normal business hours for the life of the product.
When calling for help with an operational problem, please have available information pertaining to the nature of the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of the processor
that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries,
and fund status must be directed to the processor. Triton does not have access
to the information needed to answer questions relating to specific transactions.
APPENDIX B - GLOSSARYOF TERMS ............................................ B-1
PRISM 912 RELEASE NOTES:
1.0.21
1.2.22
1.0.23
DOCUMENT UPDATES
Oct 23 2009 Journal printer no longer offered
xx
SECTION 1
NTRODUCTION
I
1
MODEL RL/FT5000XP USER MANUAL
What’s in This Manual
This manual describes the operating features of the RL/FT5000
family. The setup and operating procedures given in this manual are generally
applicable to any RL5000XP or FT5000
XP
PC-based ATM. If your ATM does not
have the ability to perform some of the features described in this manual, it is
because your processor does not support the feature or the dispenser was
purchased without that particular option.
XP
-series A TM
PC-BASED MODELS
The PC-based units consist of Models RL5000 and FT5000 operating on
Microsoft® Windows® XP application. Furthermore, Triton’s Prism™ ATM
software provides banks with a simple HTML interface. This revolutionary configuration offers vendors independence through XFS and makes possible a
long list of revenue generating value-added services.
Both units are equipped with an NMD-100 multi-cassette dispenser mechanism
capable of dispensing currency and non-currency items (stamps, coupons, etc)
from up to four (4) cassettes, configurable.
CLASSOF SERVICE (BUSINESS-VS-LEVEL 1)
The basic RL/FT5000XP cabinet is UL certified for Business Hours Service. This
means that the currency should be removed from the dispenser and stored in a
safe location when the business is closed to the public. Other cabinets may be
UL certified as “Level 1”, providing additional security and the ability to store
currency during non-business hours. The RL5000
allowing access to the dispensing mechanism and currency cassettes from the
front (control-panel side) of the unit. The FT5000XP is a rear-access machine.
XP
is a front-access machine,
OPERA TING SYSTEM
Both PC-based units use Windows® XP platform, a robust technological design
that provides increased stability and improved speed while maintaining reliability and low cost of ownership. The operating system supports Windows file
formats for adding custom logos and advertisements. In addition, it features
Triton’s completely custom designed motherboard.
Americans with Disabilities Act (ADA) compliant.
Audio transactions for the visually impaired.
Encrypting Pin Pad (EPP) to comply with all international encryption
standards, Triple DES compliant, optional metal EPP.
UL291 Business Hours cabinet or optional UL291 Level 1 Safe.
Electronic lock or optional Kaba Mas Cencon lock.
Multi-lingual capabilities.
Dial-up 56k baud internationally certified modem and TCPIP (Ethernet)
communications; optional wireless, SNA / SDLC, and Bisync.
4
INTRODUCTION
RL5000
XP
FT5000
XP
ST ANDARD FEATURES
Standard features of the XP-series ATMs are summarized in the following paragraphs.
ACCESSAND TRANSACTION SECURITY
Password-Controlled Access.
Access to the ATM’ s Management Functions is protected by a password-based
access scheme. The ATM provides a “Master” password level of access and a
flexible system of “User-level” passwords. The master password provides full
access to the ATM’s Management Functions, while User-level passwords provide access to a subset of those functions, as determined by the holder of the
master password.
T ransaction Encryption.
The ATM protects all transaction and message traffic to and from the unit, using
strong encryption techniques.
MAC Data Encryption Support
The ATM implements support for the Message Authentication Code (MAC)
data encryption protocol. This capability is typically referred to as “MACing”.
MACing is a protocol supported by some processors and provides another
level of encryption protection for message traffic to and from the ATM.
5
MODEL RL/FT5000XP USER MANUAL
Encrypting PIN Pad (EPP) Entry Device Support
Secure EPP entry device is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad. The EPP is compliant
with all international encryption standards, Triple DES, and Visa® requirements.
MULTIMEDIA INTERFACE (AUDIO/VIDEO)
The ATM’ s SVGA color display can display text and graphical content in a wide
range of colors, providing an interesting and dynamic experience to the customer. In addition, graphics can be printed on receipts. Supported multimedia
features include: T ext Effects, Ad Screens, Receipt Graphics, and Audio Output.
T ext Effects
Various special effects such as scrolling, blinking, or fading can be applied to
text messages that appear on the color display.
Ad Screens
An ad screen is a promotional or advertising graphic or motion video clip that is
displayed on the screen. Ad screens can be displayed while the terminal is idle
and while the customer transaction is being processed.
Receipt Printer Graphics
Bit-mapped graphic images (BMP) can be printed on the receipt. Like ad screen
graphics, receipt graphics are usually downloaded to the terminal via the host
processor.
Audio Output
The integrated speakers enhance the media experience by offering audio output
of voice and/or music content.
STORAGEOF FILES
The ATM can store management reports, such as the results of close operations
or diagnostic tests. Graphics files are stored and retrieved from the internal hard
disk. You may also save reports to an external memory device.
VOICE-ENABLED TRANSACTIONS
The ATM is able to provide voice feedback to sight-impaired users. By plugging
a set of headphones into the integrated headphone jack, users can receive
spoken assistance as they perform a transaction.
6
INTRODUCTION
COMMUNICATIONS
The XP-series ATMs support communication with the transaction processor
using a variety of communications technologies. These include TCPIP, SNA/
SDLC, and BiSync.
TCPIP (Ethernet)
This method is used in applications where a central Local Area Network, or
LAN, is used to connect multiple ATMs to a central server. The ATM can be
treated as either a client or server on the network, while the server provides the
interface to a transaction processing system.
SNA/SDLC
Systems Network Architecture/Synchronous Data Link Control (SNA/SDLC) is
IBM’s version of bit-oriented protocol. SDLC is the link level protocol and SNA
provides the intelligence for the connection. SNA and SDLC use a series of
commands to control the flow of data through the network
BiSync
A major category of synchronous communications protocols used in mainframe
networks. Bisync communications require that both sending and receiving devices are synchronized before transmission of data is started. In the IBM world,
bisync was superseded by SDLC.
ELECTRONIC JOURNAL
The ATM stores transaction records, status, and other activity data in a journal
record that is stored in the ATM’ s PC hard drive. The number of journal entries
that can be stored is only limited by how much memory is available on the hard
drive.
This information can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of those records can be made. Journal
entries may be viewed, printed, saved, and archived to the terminal hard drive or
to an external memory device.
TERMINAL SETTLEMENT
A suite of close functions are provided to facilitate daily balancing of the ATM’ s
internal record of transaction activity with the processor’s transaction records.
7
MODEL RL/FT5000XP USER MANUAL
MULTI-LANGUAGE SUPPORT
The ATM has a screen language option. This option allows the terminal user to
select a preferred language (such as Spanish or French) to conduct a transaction.
MESSAGES
These are informational messages that give important information to the customer before, during, and after a transaction. Messages can be locally customized to meet local requirements. They include greeting and exit messages, terminal owner and surcharge owner identification, marketing messages, and news
tickers.
TRANSACTIONAND ACCOUNT TYPE CONFIGURATION
This feature enables the terminal operator to select the types of transactions
(transfers or balance inquiries) or accounts (e.g. savings or credit card) that will
be presented to the customer. This feature does not affect the availability of
checking account withdrawal transactions, which are always presented.
REAR SERVICE PANEL (RSP)
(MODEL FT5000XP)
The RSP provides convenient user-access to most Management functions from
inside the facility. It also provides easy access to the dispensing mechanism,
loading receipt paper, and terminal shutdown.
Rear Service Panel
8
SECTION 2
BASIC OPERA TION
9
MODEL RL/FT5000XP USER MANUAL
INTRODUCTION
This section describes the basic operation of the terminal. The following topics
are covered:
1.Control Panel Layout. Describes the layout of the terminal’s control panel.
2.Keypad Operation. Describes the use of the alphanumeric keypads.
3.Screen Function Keys. Describes the use of the screen keys.
4.Rear Service Panel.
5.Menu-Based Operation. Provides a general overview of the terminal display
interface.
6.Accessing Management Functions. Describes the password entry
procedure that must be followed in order to access the Management
Functions area.
7.Voice-Enabled Transactions. Provides voice feedback via an integrated
output jack, enabling sight-impaired users to plug in a set of headphones
and receive spoken instructions to assist them in using the ATM.
CONTROL PANEL LAYOUT (RL/FTXP)
The user interface of the terminal consists of the LCD display, receipt chute,
card reader, headphone jack (visually impaired), and 24 keys on three keypads
(menu and main keypads).
Receipt
chute
Menu keys
Main keypadHeadphone jack
Fig. 2-1a. Control panel layout (RL
10
LCD screen
XP
)
Card reader
Loading...
+ 177 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.