Triton FT5000XP User Manual

MODEL RL/FT5000
XP
PC-BASED ATMS
USER MANUAL
VERSION 2.0
TDN 07102-00057B Oct 23 2009
CORPORATE HEADQUARTERS:
21405 B Street
Phone: (228) 575-3188
Fax: (228) 575-3200
COPYRIGHT NOTICE
© 2008 Delaware Capital Formation, Inc. All Rights Reserved. T riton Systems of Delaware, Inc. is an operating company of Dover Electronics, Inc., a subsid­iary of Dover Corporation (NYSE-DOV). DOVER, the DOVER logo and the Dover family of marks and TRITON, the TRITON logo and the Triton family of marks are registered trademarks of Delaware Capital Formation, Inc., a wholly owned subsidiary of Dover Corporation.
MODEL RL/FT5000XP USER MANUAL
DISCLAIMER
The manufacturer of the Automated T eller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special, or consequential damages. Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
** CAUTION **
Changes or modifications not expressly approved by Triton Systems could void the regulatory compliance approval and the warranty. Use of this pr oduct in a manner other than those described in this manual may result in personal injury!
FCC COMPLIANCE
(US units with modems)
Statement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the ATM is the product label. This label lists the FCC registration number and ringer equivalence number of the unit. If requested, this information must be provided to the telephone company. USOC/ FIC Codes: When ordering service from the telephone company for the XP­series ATMs, the following information should be supplied: Universal Service Order Code (USOC): RJ-11C The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). T o be certain of the number devices that may be connected to a line, as determined by the local RENs, contact the local telephone company.
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Harm to the Network: If the XP-series ATMs cause harm to the telephone network, the telephone company will notify the customer that a temporary discontinuation of service may be required. If advanced notice is not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it’s necessary .
Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.
Repairs and Returns: If telecom compatibility trouble is experienced with the XP- series ATMs, you may contact for repairs and warranty information: T riton at 1-228-868-1317
Triton Systems of Delaware, Inc.
522 East Railroad Street Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.
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Party Lines: The XP-series ATMs must not be used on party lines.
Alarm Equipment: The XP-series ATMs should have their own dedicated phone line. Do not install the ATMs on the same line as alarm equipment.
Electrical Safety Advisory: Telephone companies report that electrical surges, typically lightening transients, are very destructive to customer equipment connected to AC power sources. This has been identified as a major nationwide problem. A commercially available, power surge suppressor, is recommended for use with the XP-series ATMs to minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE
Notice:
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, opera­tional, and safety requirements as prescribed in the appropriate terminal equip­ment technical requirements document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
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Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equip­ment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative desig­nated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications com­pany cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connec­tions of the power utility, telephone lines and internal metallic water pipe sys­tem, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such con­nections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device pro­vides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
AVIS:
L ’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les docu­ments concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L ’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées cidessus n’empêche pas la dégradation du service dans certaines situations.
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Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui­même; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.
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AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/ 482/EC for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the indi­vidual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, contact your equipment supplier in the first instance. This unit uses only Dual-Tone Multi-Frequency (DTMF) address signaling.
EMISSIONS (EMI)
(US Requirements)
This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired operation.
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NOTE:
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
CANADIAN REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus complies with Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.
UK REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.
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NOTICES
Copyright © Delaware Capital Formation, Inc., 2006.
ALL RIGHTS RESERVED
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.
The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc. assumes no respon­sibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to make improvements in its documentation and the products it describes at any time, without notice or obligation.
TRADEMARK ACKNOWLEDGEMENTS
Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Triton Connect and Prism are trademarks of Triton Systems of Delaware, Inc. CashWorks is a trademark of CashW orks,Inc. PaySpot is a trademark of Euronet Worldwide. Western Union is a registered trademark of Western Union Holdings, Inc. Intel is a registered trademark of Intel Corporation.
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WARRANTY STA TEMENT
Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach, MS.
Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.
Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer. No claim may be made, or action brought, by or through a distributor after the expiration of 14 months following any alleged breach of warranty.
Distributor’s sole and exclusive remedy in the event of defect is expressly limited to the replacement or correction of such defective parts by manufac­turer at its election and sole expense, except there shall be no obligation to replace or repair items which, by their nature, are expendable. If Manufacturer
is unable to replace or repair the defective parts, Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods.
No representation or other affirmation of fact not set forth herein, including but not limited to statements regarding capacity, suitability for use, or performance of the goods, shall be or be deemed to be a warranty or representation by Manufacturer for any purpose, nor give rise to any liability or obligation of
Manufacturer whatever.
Except as specifically provided in this document, there are no other warranties expressed or implied including, but not limited to, any implied warranties or
merchantability or fitness for a particular purchase.
LIMITATION OF LIABILITY
In no event shall manufacturer be liable for loss of profits or incidental, indi­rect, special, consequential or other similar damages arising out of any breach of this contract or obligations under this contract.
DEFENSE OF INFRINGEMENT CLAIMS
If notified promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor
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MODEL RL/FT5000
in any such action, provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compro­mise.
In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or modify the same so they become non-infringing or grant the Distributor a credit for such goods as depreciated and accept their return. The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer.
Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim thereof, is based upon: (i) the use of the goods in combination with other goods or devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the fur­nishing to the Distributor of any information, date, service, or applications as­sistance; or (iv) the use of the goods with modifications made by the Distributor. The Distributor shall hold Manufacturer harmless against any expense, judg­ment or loss for infringement of any patent or other intellectual property right which results from Manufacturer’s compliance with the Distributor’s designs, specifications or instructions. No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer. The
foregoing states the entire liability of manufacturer with respect to infringe­ment of patents or other intellectual property right by the goods or any part thereof, or by their operation.
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INTERPRETATION AND OTHER PAROLE EVIDENCE
This writing is intended by the parties as final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions. Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection. Whenever a term defined by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and conditions, the definition contained in the code is to control.
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MODIFICATIONS
These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents.
WAIVER INEFFECTIVE
No claim or right arising out of or relating to a breach of these terms and condi­tions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party. Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith, and such provisions shall remain in full force and effect.
STATUTE OF LIMITATIONS
Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.
APPLICABLE LAW
These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.
BANKRUPTCY
In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for the benefit of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever.
PARTS ONLY LIMITED MANUFACTURERS WARRANTY
Triton Systems of Delaware, Inc. warrants the components of each XP-series ATM, excluding software and related documentation, against any defect in materials and/or workmanship for a period of 13 months from the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished component, at its dis­cretion. Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser’s expense. T riton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty.
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MODEL RL/FT5000
Limited Warranty covers normal use. T riton does not warrant or cover damage:
occurring during shipment of the equipment or components from or to Triton’ s facilities;
caused by accident, impact with other objects, dropping, falls, spilled liq­uids, or immersion in liquids;
caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;
caused by failure to provide a suitable installation environment for the equipment, including but not limited to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates, and/or lack of proper earth grounding for the equipment;
caused by the use of the equipment for purposes other than those for which it was designed;
resulting from improper maintenance;
caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, downtime, purchaser’s time, the claims of third parties, including customers, and injury to property.
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DISCLAIMER OF WARRANTIES
The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or implied (including all implied warranties of mer­chantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty.
SHIPPING DAMAGE
All equipment is shipped Free On Board (FOB), Triton’ s facilities. The organiza­tion or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your place of destination, we recommend the following course of action:
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If possible, call the shipping company before the driver leaves your deliv­ery site. Make note of the damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage.
T ake photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note of key points, such as whether the equip­ment is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the packaging for inspection by the shipping company.
If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make note of the damages.
You must file a claim with the shipper for shipping damages immediately after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condi­tion, Triton will work with you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. T riton’s repair technicians will repair the damaged unit after it is returned to our facilities. W e will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to “like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main cabinet body for repair in the field.
AUTHORIZED INSTALLATION AND SERVICE PROVIDERS
Triton utilizes several nationwide and regional authorized third party mainte­nance providers. Triton recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment. Installation or repairs attempted by unauthorized ser­vice technicians may void the warranty or warranty claims denied on the prod­uct.
Please contact Triton’ s T echnical Services department at (800) 259-6672 for a list of our third party service providers and/or to obtain information on the require­ments and procedures for becoming a certified Triton service technician.
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TRITONS TECHNICAL SERVICES DEPARTMENT
The primary purpose of the Technical Services department is to provide assis­tance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.
AUTOMATED VOICE MAIL SYSTEM
Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On occasion, however, call loads may exceed the capac­ity of the staff. When this occurs, an automated voice mail system will answer the call, indicate to the caller that all Technical Support specialists are busy assisting others, and ask the caller to leave detailed information about the na­ture of the call.
Should it become necessary to leave a voice mail message, the caller should state:
their name,
the organization for which they work,
the serial number of the equipment they are calling about,
detailed description of the problem that they are experiencing, and
phone number where they can be reached, including area code.
As Technical Support specialists become available, they check for voice mail messages and return calls in the order in which they were received. By provid­ing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly .
CALLS FOR SERVICE OR REPAIR
Calls for service or repair will be accepted from authorized service technicians only. End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service. The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment.
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QUESTIONS ON OPERATION OF EQUIPMENT
Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a ser­vice technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.
When calling for help with an operational problem, please have available infor­mation pertaining to the nature of the trouble. This includes the type of equip­ment, examples of what is or is not happening, and the name of the processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to the processor. Triton does not have access to the information needed to answer questions relating to specific transactions.
CONT ACT INFORMATION
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
SALES:
1 (800) 367-7191 1 (228) 868-1317
1 (228) 868-0437 (Fax)
SERVICE:
1 (800) 259-6672 (Technical Support)
1 (228) 575-3229 Fax (T echnical Support)
1 (228) 868-0859 Fax (Parts)
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CONTENTS
SECTION 1 - INTRODUCTION ........................................................1
WHATS IN THIS MANUAL ................................................................................2
PC-BASED MODELS .........................................................................................2
CLASS OF SERVICE (BUSINESS-VS-LEVEL 1).......................................................... 2
OPERATING SYSTEM ......................................................................................... 2
FEATURE HIGHLIGHTS ....................................................................................... 4
STANDARD FEATURES ....................................................................................... 5
ACCESS AND TRANSACTION SECURITY ........................................................ 5
MULTIMEDIA INTERFACE (AUDIO/VIDEO).................................................... 6
STORAGE OF FILES .................................................................................... 6
VOICE-ENABLED TRANSACTIONS ................................................................ 6
COMMUNICATIONS .....................................................................................7
ELECTRONIC JOURNAL ............................................................................... 7
TERMINAL SETTLEMENT ............................................................................7
MULTI-LANGUAGE SUPPORT ......................................................................8
MESSAGES ...............................................................................................8
REAR SERVICE PANEL (MODEL FTXP) ........................................................8
SECTION 2 - BASIC OPERATION ................................................... 9
INTRODUCTION ................................................................................................. 10
CONTROL PANEL LAYOUT ................................................................................. 10
KEYPAD OPERATION ........................................................................................ 11
SCREEN FUNCTION KEYS ..................................................................................12
REAR SERVICE PANEL (MODEL FTXP) ............................................................... 13
MENU-BASED OPERATION................................................................................. 14
VOICE-ENABLED TRANSACTIONS ....................................................................... 15
SECTION 3 - REPLENISHING CASSETTES ........................................ 17
INTRODUCTION ................................................................................................. 18
DISPENSING MECHANISM (NMD-100) ............................................................... 18
NOTE CONDITION ............................................................................................. 18
REPLENISHING CASSETTES ................................................................................ 20
REMOVING NOTE CASSETTES ...................................................................... 20
OPENING NOTE CASSETTES ........................................................................ 21
LOADING NOTE CASSETTES ........................................................................ 22
INSTALLING NOTE CASSETTES ..................................................................... 23
REMOVING THE REJECT CASSETTE ...................................................................... 24
OPENING THE REJECT CASSETTE ........................................................................ 24
INSTALLING THE REJECT CASSETTE ..................................................................... 25
VERIFY OPERA TION ..........................................................................................26
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CONTENTS
SECTION 4 - PREVENT ATIVE MAINTENANCE .................................... 27
INTRODUCTION ................................................................................................. 28
REPLENISHING THE RECEIPT PAPER (MODEL RLXP)............................................ 28
REPLENISHING THE RECEIPT PAPER (MODEL FTXP)............................................ 31
REPLENISHING THE JOURNAL PRINTER (OPTIONAL) .............................................33
CLEANING THE ENCLOSURE .............................................................................. 37
CLEANING THE DISPLAY ................................................................................... 37
CARD READER CLEANING ................................................................................. 37
SECTION 5 - MANAGEMENT FUNCTIONS ....................................... 39
INTRODUCTION ................................................................................................. 40
WHAT IS PRISM 912-EMULATION ........................................................................ 40
XP PRISM SOFTWARE ARCHITECTURE .................................................................42
DISPLAY POWER-UP SEQUENCE ........................................................................ 44
ACCESSING THE MANAGEMENT FUNCTIONS MENU ............................................. 44
SWITCHING SCREENS (MODEL FT
FUNCTION AVAILABILITY .................................................................................. 47
MANAGEMENT REPORTS ................................................................................... 48
TERMINAL SETTLEMENT FUNCTIONS ................................................................49
TERMINAL CLOSE FUNCTIONS ........................................................................... 50
VIEW A TM SETTLEMENT TOTALS ...................................................................... 51
CLEAR A TM SETTLEMENT TOTALS.................................................................... 52
REPLENISH CASSETTE(S) ................................................................................... 53
XP)
................................................................................................................
46
DIAGNOSTICS ................................................................................................. 54
DIAGNOSTIC FUNCTIONS ................................................................................... 56
CASH DISPENSER ............................................................................................. 57
CASH DISPENSER STATUS ........................................................................... 58
PURGE .....................................................................................................59
TEST DISPENSE ......................................................................................... 60
FORCE UNLOCK CASSETTE .........................................................................61
INJECT NEW CASSETTE ID .......................................................................... 6 2
UNLOCK / LOCK ALL CASSETTES ...............................................................63
CARD READER .................................................................................................64
CARD READER STATUS .............................................................................. 65
SCAN CARD .............................................................................................66
TRACK 3 READ / WRITE ............................................................................ 67
RESET ...................................................................................................... 67
PRINTER .......................................................................................................... 68
DEVICE STATUS ......................................................................................... 69
PRINT TEST DATA ...................................................................................... 70
RESET ...................................................................................................... 70
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KEYPAD.......................................................................................................... 71
KEYPAD DEVICE STATUS ............................................................................ 72
TEST KEYPAD .......................................................................................... 73
CLEAR TAMPER ........................................................................................ 74
RESET ...................................................................................................... 74
GENERAL I/O DIAGNOSTICS .............................................................................. 75
LED INDICATORS ...................................................................................... 75
HEADPHONE TEST ....................................................................................76
SAFE DOOR TEST ...................................................................................... 76
CABINET DOOR TEST ................................................................................. 77
PRINTER POSITION TEST ............................................................................. 77
PREVIEW SAMPLE VOICE ........................................................................... 77
ELECTRONIC JOURNAL .................................................................................... 78
ELECTRONIC JOURNAL FUNCTIONS ..................................................................... 79
EXPORT UNAUDITED RECORDS ........................................................................... 80
DISPLAY LAST X RECORDS ................................................................................ 81
JOURNAL STATISTICS ......................................................................................... 82
JOURNAL SETTINGS ............................................................................................... 83-84
AUTO EXPORT .......................................................................................... 83
AUTO DELETE .......................................................................................... 83
DELETE INTERVAL (DAYS) .......................................................................... 84
DELETE RECORDS OLDER THAN (DAYS) ..................................................... 84
SAVE SETTINGS / EXIT ................................................................................ 84
PASSWORD MAINTENANCE .............................................................................. 85
PASSWORD MAINTENANCE FUNCTIONS .............................................................. 86
CHANGE USER PASSWORD ................................................................................ 87
CHANGE USER NAME .......................................................................................88
MODIFY USER A CCESS ......................................................................................... 89-91
ADD USER ...................................................................................................... 92
REMOVE USER ................................................................................................. 93
TERMINAL USERS ............................................................................................. 94
USER ACCESS REPORT ...................................................................................... 95
CHANGE USERS PASSWORD .............................................................................. 96
SYSTEM PARAMETERS .....................................................................................97
SYSTEM PARAMETERS FUNCTIONS ......................................................................98
GENERAL SETTINGS .......................................................................................... 99
TIME ZONE / DATA / TIME ......................................................................... 99
SELECT SCREEN FILE ....................................................................................... 100
SHUTDOWN / RESTART TERMINAL ...................................................................... 101
PERFORM SOFTWARE UPDATES .......................................................................... 102
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MODEL RL/FT5000XP USER MANUAL
CONTENTS
TERMINAL CONFIGURATION ............................................................................ 103
TERMINAL CONFIGURATION FUNCTIONS ............................................................. 106
GENERAL PARAMETERS .................................................................................... 107
TERMINAL NUMBER .................................................................................. 107
SEND CABINET ALARM STATUS ..................................................................107
SELECT CABINET ALARM STATUS CODE ......................................................107
SEND SAFE DOOR ALARM STATUS .............................................................. 107
ENTER / EXIT MAINTENANCE STATUS OPTIONS .............................................108
SAVE GENERAL PARAMETERS / EXIT ............................................................ 108
COUPONS ........................................................................................................109
STATE SETTINGS ...............................................................................................110
USE OVERLAY SCREEN FOR AMOUNT ENTRY ............................................... 110
USE ENTER KEY TO TERMINATE AMOUNT ENTRY .........................................110
MAP ENTER KEY FOR AMOUNT ENTRY .......................................................110
USE ENTER KEY TO TERMINATE INPUT INFORMATION ................................... 110
MAP ENTER KEY FOR INPUT INFORMATION ................................................. 110
SAVE SETTINGS / EXIT ................................................................................ 110
CASH DISPENSER SETUP ................................................................................... 111
GENERAL SETTINGS ................................................................................... 112
REPORT ERROR STATUS AS LOGICAL ..................................................... 112
TRAP STATUS THRESHOLD (CONSECUTIVE SHUTTER ERRORS) ................. 112
AUTOMATIC CASH RETRACT ................................................................113
REPORT DISPENSER COMPLETION STATUS .............................................113
SELECT PARTIAL DISPENSE STATUS ...................................................... 113
SAVE SETTINGS / EXIT ........................................................................113
912 HOST LOGICAL CASSETTE MAPPING ................................................... 114-115
CONFIGURE CASSETTES .............................................................................. 116
MEDIA TYPE .................................................................................... 117
CURRENCY CODE .............................................................................. 117
CURRENCY VARIANT .......................................................................... 118
CURRENCY VALUE ............................................................................. 118
NON-CURRENCY VALUE ..................................................................... 118
MEDIA WIDTH.................................................................................. 118
MEDIA LENGTH .................................................................................118
SAVE SETTINGS / EXIT ........................................................................118
SCREEN SETUP ................................................................................................119
GEOMETRY (ROW, COLUMN) ......................................................................119
SAVE SETTINGS / EXIT ................................................................................ 119
AUDIO SETUP ..................................................................................................120
GENERAL SETTINGS ................................................................................... 121
IMPORT - REPEAT KEY SPEECH DATA / ORIENTATION MESSAGE .................... 122
PREVIEW - REPEAT KEY SPEECH / ORIENTATION MESSAGE / SAMPLE VOICE .. 123
xviii
MODEL RL/FT5000
XP
USER MANUAL
CONTENTS
PRINTER SETUP ................................................................................................ 124
GENERAL SETTINGS ................................................................................... 125
USE BLACK MARK PAPER .................................................................. 125
CONFIGURE - RECEIPT PRINT FORM / COUPON PRINT FORM ......................... 126
TEST - RECEIPT FORM SETTINGS / COUPON FORM SETTINGS .......................... 127
COMMUNICATION ............................................................................................. 128
GENERAL SETTINGS ................................................................................... 129
MAC-ING ........................................................................................ 129
ETHERNET SETTINGS .................................................................................. 130
USE DHCP TO OBTAIN TERMINAL IP ADDRESS ....................................132
TERMINAL IP ADDRESS ......................................................................132
SUBNET MASK .................................................................................. 132
GATEWAY ADDRESS ........................................................................... 132
USE DHCP SERVER TO OBTAIN DNS SERVER ADDRESS ........................ 132
PRIMARY / A LTERNATE DNS SERVER ................................................... 132
PRIMARY WINS SERVER .................................................................... 133
HOST COMMUNICATION PROTOCOL SETTINGS ............................................... 134
TCP/IP PROTOCOL SETTINGS .............................................................. 134
SNA SETTINGS .................................................................................. 136
EICON CARD SETTINGS .............................................................................. 138
KEY MANAGEMENT ......................................................................................... 139
KEY MANAGEMENT FUNCTIONS ........................................................................140
KEY MANAGEMENT LOGIN ............................................................................... 140
ENTER A KEY .................................................................................................. 141
ENTER B KEY ..................................................................................................143
CHANGE PASSWORD FOR USER 1 / USER 2 ......................................................... 1 4 4
TERMINAL STATUS ..........................................................................................145
TERMINAL STATUS FUNCTIONS ........................................................................... 146
DISPLAY CONFIGURATION SUMMARY ................................................................. 147
SAVE PARAMETERS TO EXTERNAL STORAGE ........................................................ 148
RESTORE PARAMETERS FROM EXTERNAL STORAGE ..............................................149
EXPORT TRACE FILES ....................................................................................... 150
XP SOFTWARE ARCHITECTURE WITHOUT PRISM (VDM)................................... 151
VENDOR DEPENDENT MODE (VDM) DIAGNOSTICS MENU .................................. 152
JOURNAL PRINTER ............................................................................................ 153
DEVICE STATUS ................................................................................................ 154
PRINT TEST DATA ............................................................................................. 1 55
RESET ............................................................................................................. 155
XP SOFTWARE ARCHITECTURE WITHOUT PRISM (3RD PARTY APPLICATION) ...... 156
xix
MODEL RL/FT5000XP USER MANUAL
CONTENTS
SECTION 6 - ERROR CODES (WOSA / TERMINAL) ....................... 157
INTRODUCTION ................................................................................................. 158
NMD ERROR CODES ........................................................................................ 159
CARD READER ERROR CODES ........................................................................... 162
RECEIPT PRINTER ERROR CODES ........................................................................ 163
APPENDIX A - ELECTRONIC LOCK ................................................ A-1
ENTERING THE COMBINATION ............................................................................A-2
LOCKOUT FEATURE .......................................................................................... A-2
CHANGING THE COMBINATION ........................................................................... A-2
BATTERY LOW WARNING ................................................................................. A-3
CHANGING THE BATTERY .................................................................................. A-3
APPENDIX B - GLOSSARY OF TERMS ............................................ B-1
PRISM 912 RELEASE NOTES:
1.0.21
1.2.22
1.0.23
DOCUMENT UPDATES
Oct 23 2009 Journal printer no longer offered
xx
SECTION 1
NTRODUCTION
I
1
MODEL RL/FT5000XP USER MANUAL
What’s in This Manual
This manual describes the operating features of the RL/FT5000 family. The setup and operating procedures given in this manual are generally applicable to any RL5000XP or FT5000
XP
PC-based ATM. If your ATM does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased without that particular option.
XP
-series A TM
PC-BASED MODELS
The PC-based units consist of Models RL5000 and FT5000 operating on Microsoft® Windows® XP application. Furthermore, Triton’s Prism™ ATM software provides banks with a simple HTML interface. This revolutionary con­figuration offers vendors independence through XFS and makes possible a long list of revenue generating value-added services.
Both units are equipped with an NMD-100 multi-cassette dispenser mechanism capable of dispensing currency and non-currency items (stamps, coupons, etc) from up to four (4) cassettes, configurable.
CLASS OF SERVICE (BUSINESS-VS-LEVEL 1)
The basic RL/FT5000XP cabinet is UL certified for Business Hours Service. This means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public. Other cabinets may be UL certified as “Level 1”, providing additional security and the ability to store currency during non-business hours. The RL5000 allowing access to the dispensing mechanism and currency cassettes from the front (control-panel side) of the unit. The FT5000XP is a rear-access machine.
XP
is a front-access machine,
OPERA TING SYSTEM
Both PC-based units use Windows® XP platform, a robust technological design that provides increased stability and improved speed while maintaining reliabil­ity and low cost of ownership. The operating system supports Windows file formats for adding custom logos and advertisements. In addition, it features Triton’s completely custom designed motherboard.
2
INTRODUCTION
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3
MODEL RL/FT5000XP USER MANUAL
Feature Highlights
Important features of the RLXP/FTXP family are highlighted in the following list:
One to four cassette friction feed multi-denomination dispensing mechanism.
Front or rear delivery of banknotes and other value media such as tickets, stamps, phone cards, and vouchers.
(Model FT5000
and keyboard. Allows access to Management functions for security and ease of cassette loading and diagnostics.
XP
) Rear Service Panel (RSP) with 10.4" SVGA color display
Graphics- capable 80 mm thermal receipt printer with presenter. Optional
journal printer is available for saving journal records using traditional method of printed copy of the electronic journal.
Enlarged (800-by-600) SVGA color LCD display (10.4 ") supports attention-getting
graphics and full-motion video.
High capacity electronic journal (2 Mb) stores transaction information for
viewing, printout, or analysis.
Dip-style card reader; optional dip EMV smart card reader, EMV motorized
card reader (Track 1, 2, 3 read), or EMV motorized card reader / encoder (Track 1, 2, 3 read, Track 3 write).
Americans with Disabilities Act (ADA) compliant.Audio transactions for the visually impaired.
Encrypting Pin Pad (EPP) to comply with all international encryption
standards, Triple DES compliant, optional metal EPP.
UL291 Business Hours cabinet or optional UL291 Level 1 Safe.Electronic lock or optional Kaba Mas Cencon lock.Multi-lingual capabilities.
Dial-up 56k baud internationally certified modem and TCPIP (Ethernet)
communications; optional wireless, SNA / SDLC, and Bisync.
4
INTRODUCTION
RL5000
XP
FT5000
XP
ST ANDARD FEATURES
Standard features of the XP-series ATMs are summarized in the following para­graphs.
ACCESS AND TRANSACTION SECURITY
Password-Controlled Access.
Access to the ATM’ s Management Functions is protected by a password-based access scheme. The ATM provides a “Master” password level of access and a flexible system of “User-level” passwords. The master password provides full access to the ATM’s Management Functions, while User-level passwords pro­vide access to a subset of those functions, as determined by the holder of the
master password.
T ransaction Encryption.
The ATM protects all transaction and message traffic to and from the unit, using strong encryption techniques.
MAC Data Encryption Support
The ATM implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MACing”. MACing is a protocol supported by some processors and provides another level of encryption protection for message traffic to and from the ATM.
5
MODEL RL/FT5000XP USER MANUAL
Encrypting PIN Pad (EPP) Entry Device Support
Secure EPP entry device is an encryption system that offers additional protec­tion for the customer PIN during entry at the ATM keypad. The EPP is compliant with all international encryption standards, Triple DES, and Visa® requirements.
MULTIMEDIA INTERFACE (AUDIO/VIDEO)
The ATM’ s SVGA color display can display text and graphical content in a wide range of colors, providing an interesting and dynamic experience to the cus­tomer. In addition, graphics can be printed on receipts. Supported multimedia features include: T ext Effects, Ad Screens, Receipt Graphics, and Audio Output.
T ext Effects
Various special effects such as scrolling, blinking, or fading can be applied to text messages that appear on the color display.
Ad Screens
An ad screen is a promotional or advertising graphic or motion video clip that is displayed on the screen. Ad screens can be displayed while the terminal is idle
and while the customer transaction is being processed.
Receipt Printer Graphics
Bit-mapped graphic images (BMP) can be printed on the receipt. Like ad screen graphics, receipt graphics are usually downloaded to the terminal via the host processor.
Audio Output
The integrated speakers enhance the media experience by offering audio output of voice and/or music content.
STORAGE OF FILES
The ATM can store management reports, such as the results of close operations or diagnostic tests. Graphics files are stored and retrieved from the internal hard
disk. You may also save reports to an external memory device.
VOICE-ENABLED TRANSACTIONS
The ATM is able to provide voice feedback to sight-impaired users. By plugging a set of headphones into the integrated headphone jack, users can receive spoken assistance as they perform a transaction.
6
INTRODUCTION
COMMUNICATIONS
The XP-series ATMs support communication with the transaction processor using a variety of communications technologies. These include TCPIP, SNA/
SDLC, and BiSync.
TCPIP (Ethernet)
This method is used in applications where a central Local Area Network, or LAN, is used to connect multiple ATMs to a central server. The ATM can be treated as either a client or server on the network, while the server provides the interface to a transaction processing system.
SNA/SDLC
Systems Network Architecture/Synchronous Data Link Control (SNA/SDLC) is IBM’s version of bit-oriented protocol. SDLC is the link level protocol and SNA provides the intelligence for the connection. SNA and SDLC use a series of commands to control the flow of data through the network
BiSync
A major category of synchronous communications protocols used in mainframe networks. Bisync communications require that both sending and receiving de­vices are synchronized before transmission of data is started. In the IBM world, bisync was superseded by SDLC.
ELECTRONIC JOURNAL
The ATM stores transaction records, status, and other activity data in a journal record that is stored in the ATM’ s PC hard drive. The number of journal entries that can be stored is only limited by how much memory is available on the hard drive.
This information can be retrieved at a later date. When needed, just the informa­tion desired can be recalled and a printout of those records can be made. Journal entries may be viewed, printed, saved, and archived to the terminal hard drive or to an external memory device.
TERMINAL SETTLEMENT
A suite of close functions are provided to facilitate daily balancing of the ATM’ s internal record of transaction activity with the processor’s transaction records.
7
MODEL RL/FT5000XP USER MANUAL
MULTI-LANGUAGE SUPPORT
The ATM has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish or French) to conduct a transac­tion.
MESSAGES
These are informational messages that give important information to the cus­tomer before, during, and after a transaction. Messages can be locally custom­ized to meet local requirements. They include greeting and exit messages, termi­nal owner and surcharge owner identification, marketing messages, and news tickers.
TRANSACTION AND ACCOUNT TYPE CONFIGURATION
This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (e.g. savings or credit card) that will be presented to the customer. This feature does not affect the availability of checking account withdrawal transactions, which are always presented.
REAR SERVICE PANEL (RSP)
(MODEL FT5000XP)
The RSP provides convenient user-access to most Management functions from inside the facility. It also provides easy access to the dispensing mechanism, loading receipt paper, and terminal shutdown.
Rear Service Panel
8
SECTION 2
BASIC OPERA TION
9
MODEL RL/FT5000XP USER MANUAL
INTRODUCTION
This section describes the basic operation of the terminal. The following topics are covered:
1. Control Panel Layout. Describes the layout of the terminal’s control panel.
2. Keypad Operation. Describes the use of the alphanumeric keypads.
3. Screen Function Keys. Describes the use of the screen keys.
4. Rear Service Panel.
5. Menu-Based Operation. Provides a general overview of the terminal display
interface.
6. Accessing Management Functions. Describes the password entry
procedure that must be followed in order to access the Management Functions area.
7. Voice-Enabled Transactions. Provides voice feedback via an integrated
output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM.
CONTROL PANEL LAYOUT (RL/FTXP)
The user interface of the terminal consists of the LCD display, receipt chute, card reader, headphone jack (visually impaired), and 24 keys on three keypads (menu and main keypads).
Receipt chute
Menu keys
Main keypad Headphone jack
Fig. 2-1a. Control panel layout (RL
10
LCD screen
XP
)
Card reader
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