Page 1
THAMES
concentric exposed
thermostatic mini mixer shower
Installation and
operating instructions
Installers ple ase note these I nstruc tIons are to be lef t wIth the user
2180766D - July 2012
Page 2
Concentric exposed thermostatic mixer shower
CONTENTS Page
MAIN COMPONENTS .................................................................... 1
INTRODUCTION............................................................................ 2
SITE REQUIREMENTS
SAFETY WARNINGS ....................................................................... 2
PLUMBING REQUIREMENTS
WATER SYSTEM REQUIREMENTS .................................................... 3
TYPICAL DOMESTIC INSTALLATIONS
INSTALLATION
FITTING THE MIXER
ANTI-SCALD PROTECTION
LEAK TESTING ............................................................................... 9
COMMISSIONING ......................................................................... 9
ADJUSTING THE MAXIMUM TEMPERATURE SETTING
OPERATING THE SHOWER
APPROVALS
FLOW CHART ............................................................................... 12
DIMENSIONS
SPARE PARTS
MAINTENANCE
Cleaning the filters ........................................................................ 15
FAULT FINDING
Guarantee, service policy, etc.
.................................................................................. 12
..................................................................... 2
.......................................................... 3
...........................................4 - 6
............................................................................... 7
....................................................................... 8
............................................................ 9
................... 10
............................................................ 11
............................................................................... 13
................................................................................. 14
............................................................................ 15
.........................................................................16 - 17
..................................................rear cover
To check the product suitability for commercial and multiple installations, please contact Triton’s
specification advisory service before installation.
Telephone:
Facsimile:
0844 980 0730
0844 980 0744
E mail:
technical@tritonshowers.co.uk
Page 3
Concentric exposed thermostatic mixer shower
MAIN COMPONENTS
Main components
Fig.1
1
2
5
6
3
7
4
Ref. Description
1. Mixer shower body
2. Blanking plug
3. Outlet adapter
4. Flow regulator
All dimensions listed in this fitting book regarding the product and installation are approximate.
5. Mounting plate
6. Wall trim X2
7. Inlet nut and Olive X2
- 110mm elbow adaptors X2 - not shown
*All kits are for illustration purposes only and are not supplied unless otherwise stated.
1
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Concentric exposed thermostatic mixer shower
INTRODUCTION
This book contains all the necessary fitting and
operating instructions for your Triton mixer
shower. Please read them carefully and read
through the whole of this book before beginning
your installation.
The shower installation must be carried out by
a suitably competent person and in sequence of
this instruction book.
Care taken during the installation will give a long
and trouble free life from your mixer shower.
SITE REQUIREMENTS
The installation must be in accordance with
water supply (water fittings) regulation 1999
and/or local Bylaws.
Water pressure requirements
Running water pressure:
Low presure - 0.1 bar min.
1.0 bar max.
High pressure - 0.5 bar min.
5.0 bar max.
Maximum static water pressure:
Low & High pressure - 10 bar
This mixer shower is designed for use with
traditional low pressure ‘gravity’ water systems,
using a cold water cistern and hot water cylinder
as well as for the higher pressure systems found
in the UK up to a maximum of 5 bar running
pressure.
For effective operation of the internal seals, the
maximum static pressure must not be exceeded.
Pressure reducing valve
On sites where the running pressure is above 5
bar, the use of a suitably sized pressure reducing
valve fitted in the cold mains supply pipe work
can provide nominally equal pressures at the
mixer shower.
Replacement parts can be ordered from Triton Customer
Service. See ‘spare parts’ for details and part numbers.
Water minimum flow rate
For best performance within the specified running
pressure range a minimum flow of 8 litres per
minute should be available to both inlets.
Water temperature requirements
Maximum hot water temperature: = 80°C
Recommended maximum: = 65°C
Minimum hot water temperature: = 55°C
Maximum cold water temperature: = 25°C
NOTE: Valves operating outside these conditions
cannot be guaranteed by the Scheme to operate
as Type 2 valves.
The mixer shower MUST NOT be subjected to
water temperatures above 80°C.
BS 6700 recommends that the temperature of
stored water should never exceed 65°C.
A stored water temperature of 60°C is
considered sufficient to meet all normal
requirements and will minimise the effects of
scale in hard water areas.
Water temperature adjustment and
thermal safety
The mixed water temperature can be adjusted
from cold through to a top limit which must
be preset during installation with full anti-scald
protection throughout the range (35°C to 40°C)
providing the hot water temperature at the inlet
remains 10°C above the outlet temperature.
Should there be a loss of flow to either incoming
supply then- water from the shower will stop or
be reduced until both supplies are restored.
SAFETY WARNINGS
a. DO NOT choose a position where the shower
could become frozen.
b. DO NOT connect this mixer shower to any
form of tap or fitting not recommended by
the manufacturer.
c. DO NOT allow the inlet pressure or flow
rates to operate outside the guidelines laid
out in ‘site requirements’.
d. DO NOT connect the mixer shower to a
gravity hot supply and a mains cold supply
(or vice versa).
2
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Concentric exposed thermostatic mixer shower
PLUMBING REQUIREMENTS
DO NOT use jointing compounds on any pipe
fittings for the installation,
DO NOT solder fittings near the mixer unit
as heat can transfer along the pipework and
damage the mixer valve.
IMPORTANT:
• ThelayoutandsizingofpipeworkMUST
be such that nominally equal inlet supply
pressures are achieved and the effects of
other draw-offs are minimised.
• Thepipe-workshouldbeinstalledsuch
that other taps and appliances being
operated elsewhere on the premises do not
significantly affect the flow
• Whenconnectingpipe-workavoidusing
tight 90° elbows; swept or formed bends will
give the best performance.
• Thehotwaterpipeentrymustbemadeto
the left-hand side inlet, marked HOT, ‘H’ or
with a red/orange label.
• Suitableisolatingvalves(complyingwith
Water Regulations and Bylaws) must be fitted
on the hot and cold water supplies to the
shower as an independent means of isolating
the water supplies should maintenance or
servicing be necessary.
• Itispreferabletoushthepipe-worktoclear
the system of debris and check for leaks
before connecting to the mixer.
• Themixerinletscontainremovablelters
that may become blocked if debris is not
flushed through before fitting.
(Commercial applications)
• Tritonrecommendsforallcommercial
applications that, easily accessible, in-line
filters are used to aid maintenance.
Hard water areas
a. If it is intended to operate the shower
in areas of hard water (above 200-ppm
temporary hardness), a scale inhibitor may
have to be fitted. For advice on the Triton
scale inhibitor, please contact Customer
Service.
b. For best performance the showerhead MUST be
regularly cleaned to remove scale and debris.
WATER SYSTEM REQUIREMENTS
This mixer shower is suitable for: -
• Gravitywatersystems
• Pumpedgravitysystems.
• Fullymodulatingtypecombinationboilers
• Multi-pointhotwaterheaters.
• Thermalstorage,
• Unventedsystems
When installing this mixer with a Combination or
multi-point boiler, it may be necessary to install
flow regulation.
Check that the appliance is capable of delivering
hot water at a minimum switch-on flow rate
of 3 litres per minute. At flow rates between 3
and 8 litres per minute, the appliance must be
capable of raising the water temperature to 52°C
(minimum).
Water temperature at the inlet of the mixer valve
must remain relatively constant when flow rate
adjustments are made (refer to the applianceoperating manual to confirm compatibility with
this mixer shower).
Where thermal store systems and instantaneous
gas water heaters are used, if excessive drawoff take place the appliance may not be able to
maintain an adequate output temperature. This
could result in the shower temperature becoming
noticeably cooler.
Flow regulators can be fitted with high-pressure
water systems to reduce flow rate and assist
economy.
The hot supply temperature MUST remain a
minimum of 10°C hotter than the required blend
temperature for optimum performance.
3
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Concentric exposed thermostatic mixer shower
*Fig.2
Stop valve
supply
*Fig.3
*(diagrammatic view – not to scale)
Cold supply
Minimum head
Hot supply
Alternative supply
(must be below
vent pipe tee)
Cold water
cistern
Gate
valve
Cold
water
mains
Hot water
cylinder
Drain
valve
Other
draw-offs
Draw-off must point down
to avoid airlock issues
*(diagrammatic view – not to scale)
Service
valves
Mixer
Mixer
TYPICAL DOMESTIC INSTALLATIONS
Domestic gravity fed systems (fig.2)
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures. There must be a
minimum of one metre head of water. The
minimum head distance is measured from the
base of the cold water cistern to top of the
showerhead.
Kit
If valves are gravity, fed then supply pressure
should be verified to ensure conditions of use
are appropriate for the valve.
Pumped gravity fed systems (fig.3)
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures.
The mixer unit may be used with a gravity fed
system with a pump to boost pressures as shown;
please refer to the pump installation guide to
establish the minimum head requirements for
automatic operation of the pump.
Stop valve
Cold
water
mains
supply
Drain
valve
Cold water
cistern
Alternative supply
(must be below
vent pipe tee)
Gate
valve
Hot water
cylinder
Other
draw-offs
Draw-off must point
down to avoid airlock
issues
Cold supply
Minimum head
Hot
supply
Service
valve
Mixer
Mixer
Pump
Isolating switch or
pull cord switch
(both fused at 3A)
Ring main
Service
valve
*(kits are for illustration purposes only)
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Concentric exposed thermostatic mixer shower
Instantaneous gas-heated systems, e.g.
combination boilers (
The shower control MUST be installed with a
multi-point gas water heater or combination
boiler of a fully modulating design (i.e.
to maintain relatively stable hot water
temperatures).
A drop tight pressure reducing valve MUST
be fitted if the supply pressures exceed 5 bar
running.
An expansion vessel MAY be fitted, and regularly
maintained, to prevent the shower mixer
being damaged by excess pressures. This may
already be installed within the boiler (check with
manufacturer) and is in addition to the normally
larger central heating expansion vessel.
fig.4)
Unvented mains pressure systems (fig.5)
The shower control can be installed with an
unvented, stored hot water cylinder.
For systems with no cold water take off after the
appliance reducing valve, it will be necessary to
fit an additional drop tight pressure-reducing
valve when the mains pressure is over 5 bar. The
drop tight pressure reducing valve must be set at
the same value as the unvented package pressure
reducing valve.
Note: An additional expansion vessel may be
required if a second pressure-reducing valve is
installed. This does not apply to packages with a
cold take off after the pressure-reducing valve to
the cylinder.
*Fig.4
Cold
mains
supply
*Fig.5
*(diagrammatic view – not to scale)
Kit
Mixer
Mixer
Service
valves
Stop
tap
Expansion
Hot water
vessel
Pressure
reducing valve
Combination
boiler
*(diagrammatic view – not to scale)
Mixer
Safety devices
not shown
Service
valves
CH flow
CH return
Kit
*(kits are for illustration purposes only)
Unvented
hot water
storage unit
Pressure
reducing valves
Stop tap
Balanced cold mains supply
Cold mains supply
Expansion
vessel
5
Page 8
Concentric exposed thermostatic mixer shower
*Fig.6
*(diagrammatic view – not to scale)
Mixer
Blender
Hot
Service
valves
Expansion
vessel
Pressure
reducing valve
Cold mains supply
water
Stop tap
valve
Return
Mains pressurised thermal store systems (fig.6)
Packages of this type, fitted with a tempering
valve (blender valve) can be used. A drop tight
pressure reducing valve MUST be fitted if the
supply pressures exceed 5 bar running.
An expansion vessel MUST be fitted, and
regularly maintained, to ensure, the unit, is
not damaged by excess pressures. This may
already be installed externally or internally within
the thermal store (check with thermal store
manufacturer).
Flow
Boiler
*(kits are for illustration purposes only)
6
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Concentric exposed thermostatic mixer shower
Height of
showerhead
and shower
to suit user’s
requirement.
Approx
30 - 35mm
Approx
150mm
or
110mm
INSTALLATION
Preparing the mixer valve
Check the contents to make sure all parts are
present.
Before starting the mixer installation, make
sure all the openings on the valve are carefully
covered to stop ingress of any debris, etc. while
routing the supply pipework.
The shower valve is suitable for exposed installation
onto solid wall, a stud partition wall, dry lined wall
or fixing to a laminate cubicle or panel.
Siting of the shower and accessories
Refer to (fig.7) for correct siting of the shower.
The mixer valve should be positioned, as
detailed, with all controls within comfortable
reached of the user.
The accessories (showerhead, riser rail) can be
positioned above or to either side of the shower,
refer to (fig.7).
The valve must be installed in a position that
allows for easy access for future maintenance
and commissioning.
Supply pipe work
Complete the pipework to the shower area
having decided on the position of the shower
and direction of pipe entry (for example rising,
falling or rear entry)
The hot and cold water pipes should not
be permanently attached to the wall within
one metre of the valve, before installation is
complete, to allow for final adjustment of the
valve position.
*Fig.7
*(diagrammatic view – not to scale)
Rear entry supplies
Using a spirit level, mark the route of incoming
hot and cold water supply pipes at a distance
of either 150mm, or 110mm (approximately)
between centres (depending on the adaptors
fitted (fig.8).
*(kits are for illustration purposes only)
Fig.8
Please note: Mixer is supplied with 150mm and
110mm adaptors.
7
Page 10
Concentric exposed thermostatic mixer shower
Fig.9
Fig.10
Elbow
150mm adaptor
O ring seal
Grub screw
Elbow
110mm adaptor
Grub screw
Fig.11
FITTING THE MIXER
Mark the position of the four locating screws
for the mounting plate, although if installing to
a solid brick wall using two diagonal holes will
usually be enough.
Drill and plug the wall.
(An appropriate drill bit should be used. If the
wall is brick, plasterboard or a soft building block,
appropriate wall plugs and screws should be fitted).
Fit the mounting plate onto the wall (fig.9).
The inlet elbows allow for either rising, falling or
rear entry hot and cold water supplies. The elbows
have ‘O’ ring seals (fig.10) to the body and do
not require PTFE tape or other means of sealing
- (see page 15 Fig.A for elbow disassembly and filter
cleaning).
See (fig.11) for how to install the 150mm or
110mm adaptors and elbows. A suitable tool
should be used to tighten the adaptors into the
body - (a 20 pence coin for example).
Note: Do not over tighten the adaptors
and care should be taken not to create
sharp edges on the tightening surfaces.
IMPORTANT:
Make sure that all the supply pipework has
been flushed through before fitting the mixer.
Fit the trim onto the inlet water pipes followed
by the nut and olive (fig.12).
Connect the hot water supply to the inlet marked
HOT, ‘H’ or red/orange label and connect the
cold water supply to the inlet marked COLD, ‘C’
or blue label (fig.12).
Tighten all compression fittings.
Tighten all the grub screws to secure the mixer to
mounting plate.
Flow regulation
A flow regulator is supplied for use with highpressure water systems and may be fitted with
any of the systems listed to reduce flow rate and
assist economy.
Elbow
8
Page 11
Concentric exposed thermostatic mixer shower
To fit the flow regulator
To fit the flow regulator, place it into the
bottom of the outlet adaptor. Please note the
flow regulator is only designed to work in one
direction (fig.13).
ANTI-SCALD PROTECTION
It is important that the mixer valve is tested
regularly to prevent the risk of scalding and
guarantee user safety. This can be carried out as
follows: with the mixer blend temperature set
at 38°C isolate the cold water supply. The outlet
flow rate will reduce to a safe level.
LEAK TESTING
Direct the outlet of the mixer to waste. Open the
isolating valves to the shower and check for leaks.
Remedy any leaks found.
COMMISSIONING
Start the water flow by rotating the flow control.
Make sure that both the hot and cold water
supplies are fully open and at (or near to) their
design temperature and pressures, and are within
the requirements as stated.
Make sure the temperature control is at the
maximum temperature setting.
Allow the shower to run at the maximum
temperature setting until the water temperature
has stabilised. Rotate the temperature control
until your desired maximum showering
temperature is reached.
The mixer has a temperature stop to prevent
accidental rotation to higher temperatures. This
is adjustable to provide a maximum temperature
of 35°C - 45°C and should be checked on site to
guarantee user safety.
Temperature adjustment range
The mixed water temperature can be adjusted
from cold through to a top limit (which can
be pre-set during installation – factory set
at approximately 38°C) with full anti-scald
protection throughout the range.
Fig.12
HOT
Trim
Nut
Olive
COLD
Fig.13
Water ow
leaving mixer
Outlet adaptor
Insert in this direction
Angled top
section
Flow regulator
Note: the angled top section of the flow
regulator MUST be facing the outgoing
direction of the water leaving the mixer.
9
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Concentric exposed thermostatic mixer shower
Fig.14
Flat edge of
the Maximum
temperature stop
in the 12 o’clock
Maximum
temperature
stop pin
position
Fig.15
ADJUSTING THE MAXIMUM
TEMPERATURE SETTING
(and fitting the levers)
The maximum temperature stop factory set to
38°C (this can be adjusted during installation).
Note: Before fitting the levers the
maximum temperature should be checked
on site to guarantee user safety
• Toadjustthemaximumtemperaturesetting,
remove the temperature control knob.
• Allowthewatertorununtilthetemperature
has stabilised, adjust the temperature control
spindle by hand (fig.14).
• Whentheshoweringtemperatureis
satisfactory turn off the shower.
• Fitthetemperatureknob,makingsurethe
maximum temperature stop pin is as close to
the flat edge of the maximum temperature
stop as possible (fig.15).
• Toassembletheflowandtemperature
controls, please see (fig.16) (see fig.15 for
the position of the maximum temperature stop).
Secure the controls in place with the retaining
grub screws and fit the levers (fig.16).
Recommended outlet temperatures
The BuildCert TMV scheme recommends the
following set maximum mixed water outlet
temperatures for use in all premises:
44°C - for bath fill but see notes below.
41°C - for showers.
41°C - for washbasins.
38°C - for bidets.
The mixed water temperatures must never
exceed 46°C at terminal fitting.
Pin positioned as close
to the at edge as possible
The British Burns Association recommends 37 to
37.5°C as a comfortable bathing temperature
for children. In premises covered by the Care
Standards Act 2000, the maximum mixed water
outlet temperature is 43°C.
10
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Concentric exposed thermostatic mixer shower
Temperature
control
Flow control
On
Off
Hot
Cold
OPERATING THE SHOWER
(fig.17)
• Tostarttheshower,turntheOn/Offow
control clockwise until it hits the stop for
maximum flow.
• Tostoptheshower,turntheOn/Offow
control anti-clockwise until it hits the stop.
• Toadjusttheshoweringtemperaturerotate
the temperature control – clockwise for cooler
and anti-clockwise for hotter.
CAUTION: Exposed metal surfaces may
become hot during use.
Fig.16
Temp
control
Fig.17
Washer A
Flow control
Washer B
Maximum
temp stop
Grub
screw
Levers
11
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Concentric exposed thermostatic mixer shower
APPROVALS
This mixer valve has been designed to comply with the requirements of: BS EN 1111
BS EN 1287
WRAS
FLOW CHART
bar
4.8
4.2
3.6
3.0
2.4
1.8
1.2
0.6
0.0
0.0 3
•Flowrateat38°C
•Flowcontrolfullyopen
•Openoutlet
•Noowregulatortted
6 9 12 15 18 21 24 27 30 33 36
Pressure/Flow rate
l/min
12
Page 15
DIMENSIONS
Concentric exposed thermostatic mixer shower
117mm
35mm
G1/2
ø55mm
G1/2
150mm
All dimensions listed in this fitting book regarding the product and installation are approximate.
13
69mm
Page 16
SPARE PARTS
Concentric exposed thermostatic mixer shower
3
1
8
9
4
Ref. Description Part No.
1. Elbow assembly complete: 83313870
2. Nut and Olive 83312790
3. Mounting plate 83313890
4. Handle assembly 86002960
5. Plug 83313900
6. Adapter 83313910
5
9
2
6
7
Ref. Description Part No.
7. Flow regulators are available from Triton at
the following ratings:
(3 Ltr/min) 22010310
(4 Ltr/min) 22011740
(5 Ltr/min) 22011750
(6 Ltr/min) 22011760
(7 Ltr/min) 22011610
(8 Ltr/min) Supplied 22011280
8. 110mm adaptor 86003140
9. Ser vice kit 83314150
14
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Concentric exposed thermostatic mixer shower
MAINTENANCE
The following maintenance procedure must
be carried out for commercial and health care
premises, but is not necessarily required for
domestic installations.
Maintenance of the unit is required to give
continued performance after installation and that
it continues to provide scald prevention.
Note: A thermostatic mixing valve in need of
maintenance can be undetectable in normal
use and only becomes apparent when a
disruption occurs in the hot or cold water supply
temperatures or pressures.
The frequency of routine maintenance of the
internal of the valve will depend mainly on the
water supply condition. Experience of local
conditions will dictate the intervals for inspection
and in-service testing; guidance has been
given below which can be adjusted for local
requirements.
a) Initially check the filters for debris once every
three months and clean if necessary.
b) Perform a thermal shut off test
every three months, and check the
maximum temperature setting. See the
‘Commissioning’ section for the details of
this test and readjustment of the maximum
temperature setting if required.
c) If the maximum water temperature varies
by more than 2°C from the commissioned
setting then carry out the following checks
•Checktheisolatingvalvesarefullyopen.
•Checktheinternalsurfaceforscaling.
If the body requires descaling then it should be
removed from the pipework to carry this work out
(all rubber parts must be removed before descaling).
•Checkthefunctionofthenon-returnvalves
The non-return valves (NRVs) prevent cross-flow
between hot and cold supplies under unequal
pressure conditions. They are designed for long
life with no maintenance.
If these checks do not highlight the reason
for the temperature variation, then internal
components will require replacement; please see
the spare parts list.
Cleaning
Triton recommends that all products are cleaned
using warm, soapy water.
Do not use abrasive or aggressive chemical
cleaning products as this may affect the product
surface finish and invalidate your guarantee.
Cleaning the filters (fig.A)
It is advised that this should be carried out by a
qualified person.
• Turnoffthewatersuppliesbeforestarting.
• RemoveHotandColdelbows.
• Loosentheretaininggrubscrewandpullthe
adaptor from the elbow assembly.
• Removetheretainingclipandvalve.
• Washthelterthoroughlyunderrunningwater,
use a suitable brush to remove all debris.
• Reassembleinreverseorder.
Elbow
Elbow adaptor
Non-return
valve
Grub screw
Filter
Retaining clip
Fig.A
Disinfection
Where chlorine is used for the disinfection
of water systems all relevant guidelines and
approved codes of practice must be strictly
followed. Failure to comply with the relevant
guidelines and approved codes of practice may
invalidate your guarantee.
WARNING!
DO NOT use ‘powerful’ abrasive or
solvent cleaning fluids when cleaning the
shower as they may damage the fittings.
15
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Concentric exposed thermostatic mixer shower
FAULT FINDING
The following can be carried out by a competent person
Problem/Symptom Cause Action/Cure
1 Water too hot.
2
Water too cold.
1.1 Temperature control
incorrectly commissioned.
1.2
Not enough cold
water flowing through
shower.
1.3
Increase in the
ambient cold water
temperature.
1.4
Cold water supply
blocked.
1.5
High volume of cold
water drawn off elsewhere.
Temperature control
2.1
incorrectly commissioned.
2.2
Not enough hot
water flowing through
shower.
2.3
Decrease in the
ambient cold water
temperature.
2.4
Insufficient hot water
supplies from the heating system.
1.1.1 Refer to commissioning section.
1.2.1
Reposition the temperature control.
1.3.1
Reposition the temperature control.
1.4.1
Turn off shower and consult a competent
plumber or contact Customer Service.
1.5.1
Reduce the simultaneous demand from the
mains supply.
Refer to commissioning section.
2.1.1
2.2.1
Reposition the temperature control
2.3.1 Reposition the temperature control
2.4.1
Make sure heating appliance is set to maxi-
mum or has sufficient stored hot water.
2.4.2
Make sure heating appliance is igniting by
trying a hot water tap elsewhere.
3
High water flow
and/or poor
performance
on a mains fed
system.
2.5
Hot water supply
blocked or restricted.
Flow regulator not
3.1
fitted.
Turn off shower and consult a competent
2.5.1
plumber or contact Customer Service.
3.1.1
Fit the supplied flow regulator (see ‘To fit a
flow regulator’ on page 9).
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Concentric exposed thermostatic mixer shower
FAULT FINDING
Problem/Symptom Cause Action/Cure
4 Water does not
flow or shower
pattern collapses
when another
outlet is turned
on.
The following is recommended for a professional qualified installer only
Water too cold.
5
Shower controls
6
noisy when in
use.
7
Shower will not
shut off.
4.1 Water supplies cut off.
4.2
Shower unit blocked.
4.3
Blockage in pipework.
4.4
Showerhead blocked.
4.5
System not capable
of supplying multiple
outlets at the same
time.
5.1
Running pressure is
excess of maximum
recommended.
Running pressure in
6.1
excess of maximum
recommended.
7.1
. Pipework not flushed
out before connecting
to the unit. Internal
components damaged.
4.1.1 Check water elsewhere in house and if
necessary contact local water company.
4.2.1
Inspect the filters. Clean if necessary.
4.3.1 Turn off the shower and consult a suitably
competent plumber.
4.4.1
Clean the showerhead.
4.5.1 Reduce the simultaneous demand.
4.5.2 Make sure stop or service valve is fully
open.
4.5.3 Check if there is sufficient water pressure.
5.1.1 Fit a pressure reducing valve.
Fit a pressure reducing valve.
6.1.1
7.1.1
Service valve.
17
Page 20
UK SERVICE POLICY
In the event of a product fault or complaint occurring, the following
procedure should be followed:
1. Telephone Customer Service on 0844 980 0750 having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase and, where
applicable, details of the particular fault.
2. If required, the Customer Service Advisor will arrange
for a qualified engineer to call.
3. All products attended to by a Triton service engineer must be installed
in full accordance with the Triton installation guide applicable to the
product. (Every product pack contains an installation guide, however,
they can also be bought via our Customer Service Spares Department).
4. Our engineer will require local parking and if a permit is required this
must be available to the engineer on arrival at the call.
5. It is essential that you or an appointed representative (who must
be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof
of purchase.
6. Where a call under the terms of guarantee has been booked and
the failure is not product related (i.e. scaling and furring, incorrect
water pressure, pressure relief device operation or electrical/plumbing
installation fault) a charge will be made. A charge will also be issued
if nobody is at home when the service engineer calls or adequate
parking/permit is not available.
7. If the product is no longer covered by the guarantee an up front fixed
fee will be charged before the site visit.
8. Should proof of purchase not be available on an “in-guarantee” call,
or should the service engineer find that the product is no longer
under guarantee, the engineer will charge the same fixed price and
the customer will be expected to pay the engineer before he leaves.
If payment is not made on the day an administration charge will be
added to the fixed charge.
9. If a debt is outstanding from a previous visit, or from any other Triton
purchase. Triton reserves the right to withhold service until the debt
has been settled.
10. Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with respect.
Should any employee feel threatened or receive abuse, either verbally
or physically, Triton reserves the right to withhold service and will
support the employee with a legal prosecution.
Replacement Parts Policy
It is the policy of Triton Showers to maintain parts availability for the
duration of production and a period of 5 years thereafter in accordance
with industry standards. In the event of a spare part not being available a
substitute part will be supplied.
Spare parts can be ordered via our online spare parts store, or by
telephoning Triton Spares Department. Payment should be made by
credit/debit card (excluding American Express or Diners Card). Payment
can also be made by pre-payment of a pro-forma invoice, by cheque or
postal order.
Telephone orders are based on information given during of the call. Before
contacting Triton, please verify your requirements using the information
contained in the user guide. Triton cannot accept liability for incorrect part
identification.
TRITON STANDARD GUARANTEE
Triton guarantee this product against all mechanical
defects arising from faulty workmanship or materials
for a period of five years for domestic use only, from
the date of purchase, provided that it has been
installed by a competent person in full accordance
with the fitting instructions.
Any part found to be defective during this guarantee
period we undertake to repair or replace at our
option without charge so long as it has been
properly maintained and operated in accordance
with the operating instructions, and has not been
subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton.
This guarantee applies only to products installed
within the United Kingdom and does not apply to
products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1. Breakdown due to: a) use other than domestic
use by you or your resident family; b) wilful act
or neglect; c) any malfunction resulting from the
incorrect use or quality of electricity, gas or water
or incorrect setting of controls; d) failure to install
in accordance with this installation guide.
2. Repair costs for damage caused by foreign
objects or substances.
3. Total loss of the product due to non-availability
of parts.
4. Compensation for loss of use of the product or
consequential loss of any kind.
5. Call out charges where no fault has been found
with the appliance.
6. Call out charges where the water supply cannot
be isolated, this includes consequential losses
arising from unserviceable supply valves.
7. The cost of repair or replacement of pressure
relief devices, showerheads, hoses, riser rails and/
or wall brackets, isolating switches, electrical
cable, fuses and/or circuit breakers or any other
accessories installed at the same time.
8. The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing
damage, breakdown, malfunction caused by
corrosion, furring, pipe scaling, limescale, system
debris or frost.
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
3-1-2012
TRITON reserve the right to change product specification without prior notice. E&OE. © TRITON SHOWERS 2012
Customer Service: % 0844 980 0750
Trade Installer Hotline:
www.tritonshowers.co.uk
E-mail: serviceenquiries@tritonshowers.co.uk
0844 980 0730
%
0844 980 0744
Fax:
Page 21
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