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CARNIVAL
Instruction manual
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Triton CARNIVAL Instruction manual

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CARNIVAL
Thermostatic mixer shower with diverter
Installation and
operating instructions
The showerhead and hose supplied with this product are an integral
part of the safety of your shower. Failure to use genuine Triton
parts may cause injury and will invalidate your warranty
2181148B - January 2016
CONTENTS Page
Main components ......................................................................... 1
Introduction ................................................................................ 2 -3
Typical domestic installations .......................................................4 - 5
Preparing the mixer valve .............................................................. 6
Siting of the shower ....................................................................... 6
Supply pipework ............................................................................ 7
Variable ttings .............................................................................. 8
Making good ................................................................................. 9
Fitting the mixer ............................................................................ 9
Fitting the riser/xed head rail ....................................................... 9
Leak testing .................................................................................. 10
Commissioning ............................................................................. 11
Temperature adjustment range ..................................................... 11
Adjusting the maximum temperature setting ................................ 11
Operating the shower ................................................................... 13
Operating the diverter .................................................................. 13
Dimensions ................................................................................... 14
Bar mixer ttings (optional) ........................................................... 15
Spare parts ...............................................................................16 - 17
Maintenance ................................................................................ 18
Fault Finding ..............................................................................19 - 20
Guarantee, service policy, etc. ..................................................rear cover
Installers ple ase note these I nstruc tIons are to be lef t wIth the user
MAIN COMPONENTS
Fig.1
A. Thermostatic mixer valve
B. Riser pipe
C. Bracket and slider
D. Fixed head pipe
E. Fixed showerhead
F. Handset
G. Handset hose
H. Connector X2
I. Cover trim X2
Fig.1
D
E
F
C
G
B
H
All dimensions listed in this fitting book regarding the product and installation are approximate.
*All kits are for illustration purposes only and are not supplied unless otherwise stated.
1
A
I
INTRODUCTION
This book contains all the necessary tting and operating instructions for your Triton mixer shower. Please read them carefully and read through the whole of this book before beginning your installation.
The shower installation must be carried out by a suitably competent person and in sequence of this instruction book.
Care taken during the installation will give a long and trouble free life from your mixer shower.
SITE REQUIREMENTS
The installation must be in accordance with Water Regulations and Bylaws.
Water pressure requirements
Running water pressure:
From 5 Meter head.
(0.5 bar min.)
5.0 bar max.
Maximum static water pressure:
Mains 10 bar
This mixer shower is designed for use with higher pressure systems found in the UK up to a maximum of 5 bar running pressure.
For effective operation of the internal seals, the maximum static pressure must not be exceeded.
Pressure reducing valve
On sites where the running pressure is above 5 bar, the use of a suitably sized pressure reducing valve tted in the cold mains supply pipe work can provide nominally equal pressures at the mixer shower.
Replacement parts can be ordered from Triton Customer Service. See ‘spare parts’ for details and part numbers.
Water minimum ow rate
For best performance within the specied running pressure range a minimum ow of 8 litres per minute should be available to both inlets.
Water temperature requirements
Maximum hot water temperature: = 80°C
Recommended maximum: = 65°C
Minimum hot water temperature: = 52°C
Maximum cold water temperature: = 20°C
The mixer shower MUST NOT be subjected to water temperatures above 80°C.
BS 6700 recommends that the temperature of stored water should never exceed 65°C.
A stored water temperature of 60°C is considered sufcient to meet all normal requirements and will minimise the effects of scale in hard water areas.
Water temperature adjustment and
thermal safety
The mixed water temperature can be adjusted from cold through to a top limit which must be preset during installation with full anti-scald protection throughout the range (35°C to 40°C) providing the hot water temperature at the inlet remains 10°C above the outlet temperature.
Should there be a loss of ow to either incoming supply then- water from the shower will stop or be reduced until both supplies are restored.
SAFETY WARNINGS
a. DO NOT choose a position where the shower
could become frozen.
b. DO NOT connect this mixer shower to any
form of tap or tting not recommended by the manufacturer.
c. DO NOT allow the inlet pressure or ow
rates to operate outside the guidelines laid out in ‘site requirements’.
d. DO NOT connect the mixer shower to a
gravity hot supply and a mains cold supply (or vice versa).
2
PLUMBING REQUIREMENTS
DO NOT use jointing compounds on any pipe
ttings for the installation,
DO NOT solder ttings near the mixer unit as heat can transfer along the pipework and damage the mixer valve.
IMPORTANT:
• The layout and sizing of pipework MUST be such that nominally equal inlet supply pressures are achieved and the effects of other draw-offs are minimised.
• The pipe-work should be installed such that other taps and appliances being operated elsewhere on the premises do not signicantly affect the ow
• When connecting pipe-work avoid using tight 90° elbows; swept or formed bends will give the best performance.
• The hot water pipe entry must be made to the left-hand side inlet, marked HOT, ‘H’ or with a red/orange label.
• Suitable isolating valves (complying with Water Regulations and Bylaws) must be tted on the hot and cold water supplies to the shower as an independent means of isolating the water supplies should maintenance or servicing be necessary.
• It is preferable to ush the pipe-work to clear the system of debris and check for leaks before connecting to the mixer.
• The mixer inlets contain removable lters that may become blocked if debris is not ushed through before tting.
(Commercial applications)
• The manufacturer recommends for all commercial applications that, easily accessible, in-line lters are used to aid maintenance.
Hard water areas
a. If it is intended to operate the shower
in areas of hard water (above 200-ppm temporary hardness), a scale inhibitor may have to be tted.
b. For best performance the showerhead MUST be
regularly cleaned to remove scale and debris.
WATER SYSTEM REQUIREMENTS
This mixer shower is suitable for: -
• Pumped gravity systems.
• Fully modulating type combination boilers
• Multi-point hot water heaters.
• Thermal storage,
• Unvented systems
When installing this mixer with a Combination or multi-point boiler, it may be necessary to install ow regulation.
Check that the appliance is capable of delivering hot water at a minimum switch-on ow rate of 3 litres per minute. At ow rates between 3 and 8 litres per minute, the appliance must be capable of raising the water temperature to 52°C (minimum).
Water temperature at the inlet of the mixer valve must remain relatively constant when ow rate adjustments are made (refer to the appliance­operating manual to conrm compatibility with this mixer shower).
Where thermal store systems and instantaneous gas water heaters are used, if excessive draw­off take place the appliance may not be able to maintain an adequate output temperature. This could result in the shower temperature becoming noticeably cooler.
Flow regulators can be tted to the inlet pipework with high-pressure water systems to reduce ow rate and assist economy.
The hot supply temperature MUST remain a minimum of 10°C hotter than the required blend temperature for optimum performance.
3
*Fig.2
Stop valve
Cold water mains
supply
*Fig.3
*(diagrammatic view – not to scale)
Cold water
Alternative supply
(must be below
vent pipe tee)
Gate valve
Hot water
cylinder
Drain valve
Other
draw-offs
Draw-off must point
down to avoid airlock
cistern
issues
Cold supply
Minimum head
Hot
supply
Service
valve
*(diagrammatic view – not to scale)
Mixer
Pump
Isolating switch
or pull cord switch (both fused at 3A)
Service
valve
Ring main
TYPICAL DOMESTIC INSTALLATIONS
Pumped gravity fed systems (g.2)
The shower control MUST be fed from a cold water cistern and hot water cylinder providing nominally equal pressures.
The mixer unit may be used with a gravity fed system with a pump to boost pressures as shown; please refer to the pump installation guide to establish the minimum head requirements for
automatic operation of the pump
Instantaneous gas-heated systems, e.g. combination boilers (g.3)
The shower control MUST be installed with a multi-point gas water heater or combination boiler of a fully modulating design (i.e. to maintain relatively stable hot water temperatures).
A drop tight pressure reducing valve MUST be tted if the supply pressures exceed 5 bar running.
An expansion vessel MAY be tted, and regularly maintained, to prevent the shower mixer being damaged by excess pressures. This may already be installed within the boiler (check with manufacturer) and is in addition to the normally larger central heating expansion vessel.
Cold mains supply
Mixer
Service
valves
Stop
Hot water
Expansion
reducing valve
tap
vessel
Pressure
Combination
boiler
CH flow
CH return
4
Unvented mains pressure systems (g.4)
The shower control can be installed with an unvented, stored hot water cylinder.
For systems with no cold water take off after the appliance reducing valve, it will be necessary to t an additional drop tight pressure-reducing valve when the mains pressure is over 5 bar. The drop tight pressure reducing valve must be set at the same value as the unvented package pressure reducing valve.
Note: An additional expansion vessel may be required if a second pressure-reducing valve is installed. This does not apply to packages with a cold take off after the pressure-reducing valve to the cylinder.
Mains pressurised thermal store systems (g.5)
Packages of this type, tted with a tempering valve (blender valve) can be used. A drop tight pressure reducing valve MUST be tted if the supply pressures exceed 5 bar running.
An expansion vessel MUST be tted, and regularly maintained, to ensure, the unit, is not damaged by excess pressures. This may already be installed externally or internally within the thermal store (check with thermal store manufacturer).
*Fig.4
Pressure
reducing
*Fig.5
*(diagrammatic view – not to scale)
Safety devices
not shown
Unvented hot water
storage unit
valves
Balanced cold mains supply
Stop tap
Cold mains supply
*(diagrammatic view – not to scale)
Service valves
Expansion
vessel
Mixer
Mixer
Blender
Hot
valve
water
Service
valves
Expansion
vessel
Pressure
reducing valve
Stop tap
Cold mains supply
Return
Flow
Boiler
5
Height of
showerhead
and shower to suit user’s requirement.
Handset can be positioned
either side
of the rail.
*Fig.6
*(diagrammatic view – not to scale)
INSTALLATION
PREPARING THE MIXER VALVE
Check the contents to make sure all parts are present.
Before starting the mixer installation, make sure all the openings on the valve are carefully covered to stop ingress of any debris, etc. while routing the supply pipework.
The shower valve is suitable for exposed installation onto solid wall, a stud partition wall, dry lined wall or xing to a laminate cubicle or panel.
SITING OF THE SHOWER AND ACCESSORIES
Refer to (g.6) for correct siting of the shower.
The mixer valve should be positioned, as detailed, with all controls within comfortable reached of the user.
The handset can be positioned above or to either side of the shower.
Fig.7
Divertor Assembly
6
150mm
between
centres
285
400
370
640
55 - 75
Divertor Assembly
PRE ADJUSTMENT OF THE SHOWER BEFORE INSTALLING
The mixer valve, leaves the factory with the diverter assembly rotated through 90º, as shown in (g.7). Before installing the mixer valve the diverter assembly will need to be rotated through 90º to face forward, as shown in (g.8)
Fig.9
Once the diverter assembly has been rotated to face forward, as shown in (g.9), the small
retaining grub screw located at the rear of the diverter assembly must be fully tightened.
Fig.8
IMPORTANT
Consideration must be given for
the adequate ceiling space for the
installation of this shower. Please see
the dimensions shown in Fig.10.
Fig.10
All dimensions listed in this fitting book regarding the product and installation are approximate.
WARNING!
Riser pipework MUST not be cut.
The product may not perform within
stated specications if altered.
Alteration may invalidate the warranty.
7
Fig.11
Fig.12
Seal around the variable connectors
SUPPLY PIPE WORK
Complete the pipework to the shower area having decided on the position of the shower and direction of pipe entry (for example rising, falling or rear entry)
The hot and cold water pipes should be securely attached within the wall or panel to support the valve and prevent movement after installation.
VARIABLE FITTINGS
The supply pipes can be routed from the side, rising, rear or falling and must end in suitable ttings (g.11) to accept the variable connectors.
The variable connectors can be used to connect to ½” BSP female elbow ttings in solid wall installations. The inlet centres on the variable connectors have a degree of adjustment to allow for misalignment of pipe work.
The hot and cold supply pipes must be anchored rigidly to support the valve and stop any movement after installation.
Note: It is advised to use a suitable sealer around the variable connector where it enters the wall to stop water ingress. (g.12).
• Flush out the pipework in accordance with Water Regulations and Bylaws.
• Screw the supplied collars onto the ttings until tight to the wall.
8
Slider/holder
assembly
Press and hold
button to unlock
mechanism
Lower shower arm
WARNING!
Check there are no hidden cables or
pipes before drilling holes for wall
plugs. Use great care when using
power tools near water. The use of
a residual current device (RCD) is
recommended.
MAKING GOOD
Make good the wall and complete the tiling.
FITTING THE MIXER
Offer the shower valve to the ttings and, checking that the sealing washers are in place, screw the unions onto the ttings.
FITTING THE RISER/FIXED HEAD RAIL
• Mark the centre hole for the wall bracket (see g.10).
Note: The elongated hole in the wall bracket allows for a small amount of adjustment.
• Drill and plug the wall
(the wall plugs are suitable for most brick walls – use an appropriate masonry drill, but if the wall is plasterboard or a soft building block, use suitable wall plugs and an appropriate drill bit).
• Secure the bracket to the wall (g.13).
• Seat the upper part of the rail into the rail support, making sure the bracket engages the hexagonal fitting and the ‘O’ ring is in place (fig.14).
• Using a suitable screwdriver, tighten the retaining screw to secure the rail into the support. Screw the bottom part of the rail to the upper section and tighten.
• While depressing the button on the handset holder (fig.15), slide the holder onto the rail below the bracket.
Fig.13
Fig.14
Fig.15
Upper rail
‘O’ ring
Rail support
bottom rail
Retaining screw
9
Lower shower arm
Rubber seal
Diverter
collar
Washers
Showerhead
Fig.16
Fig.17
Fig.18
Grub screw
• Slide the Diverter collar and Rubber seal
(making sure the tapered part of the seal is at the bottom) over the base of the riser
rail assembly and fit into the outlet of the diverter (fig.16).
• Carefully locate the rail holder into the
wall bracket (fig.17). Secure in place by tightening the grub screw in the bracket. Tighten the diverter collar.
• Screw the fixed head (fig.18) to the riser/
fixed head rail. Make sure the sealing washer is in place and screw tight to seal the joint.
Fitting the hose and handset
• Connect one end of the flexible hose to the
bottom outlet connector (fig.19) on the diverter valve, making sure that the sealing washer is in place.
• Screw the other end of the hose to the handset then locate the handset into the handset holder.
Important: It is the conical end of the hose which grips into the holder. The showerhead will not fit in the holder without the hose attached.
LEAK TESTING
Fit the hose to the outlet and direct it to waste. Open the isolating valves to the shower and check for leaks. Remedy any leaks found.
Fig.19
10
COMMISSIONING
Important: Make sure that all supply pipework has been ushed through before commissioning.
Start the water ow by rotating the ow control
Make sure that both the hot and cold water supplies are fully open and at (or near to) their design temperature and pressures, and are within the requirements as stated.
Make sure the temperature control is at the maximum temperature setting.
Allow the shower to run at the maximum temperature setting until the water temperature has stabilised. Rotate the temperature control until your desired maximum showering temperature is reached.
The mixer has a temperature stop to prevent accidental rotation to higher temperatures. This is adjustable to provide a maximum temperature of 35°C – 45°C and should be checked on site to guarantee user safety.
TEMPERATURE ADJUSTMENT RANGE
The mixed water temperature can be adjusted from cold through to a top limit (which can be pre-set during installation – factory set at approximately 38°C) with full anti-scald protection throughout the range.
Fig.20
Fig.21
Spindle
Adjusting the maximum temperature override setting
• Remove the temperature control by removing the end cap and unscrewing the retaining screw (g.20).
• Turn the flow control to full flow. With a steady flow running, adjust the temperature valve spindle until the temperature is about 38°C (fig.21).
• When you are satised with the temperature turn the ow control off. Ret the temperature control (fig.22). Secure with the screw and replace the end cap.
Fig.22
Override button
11
Fig.23
Flow control
Fig.24
OPERATING THE SHOWER AND DIVERTER
• To start the mixer, rotate the On/Off ow control (left-hand side) fully anti-clockwise for maximum ow.
• To stop the water ow, rotate the On/Off ow control fully clockwise (g.23).
• To adjust the water temperature, rotate the temperature control (right-hand side) – clockwise for cool or anti-clockwise for hot (g.24).
• To overcome the maximum temperature stop, press the override button and turn (g.24).
Override button
Temperature control
12
Operating the diverter
The diverter fitted to this product has two position settings.
The first position allows the user to select the “fixed” shower head and the second position selects the “hand held” shower head.
The positions are selected by rotating the handle clockwise or anticlockwise (g.25 - 26).
Caution: Exposed metal surfaces may become hot during use.
Fig.25
Position 1
=
Fixed head
Fig.26
13
Position 2
=
Handset
DIMENSIONS
100mm
1/2” BSP
Ø 20mm
115mm
135mm
3/4” BSP
280mm
150mm
70mm
All dimensions listed in this tting book regarding the product and installation are approximate.
14
BA
C
*BAR MIXER FITTINGS
Ref. Description Part No.
A. Bar mixer bracket assembly (In-wall fixing) ...........................................................UNBMXBKT
B. Bar mixer fittings, exposed (Wall fittings - for surface Ø15mm pipe)......................UNBMXFIXEX
C. Bar brackets, push-fit (Wall fixings - for common through wall 15mm tails)..........UNBMXFIXBT
D
D. Straight connector.................................................................................................UNPIPCON
The bar mixer ttings can be purchased from Customer Spares. Please check that they are suitable for your installation requirements before ordering.
15
SPARE PARTS
4
3
7
5
2
1
Ref. Description Part No.
1. Flow control & temperature... 83315730 control knob set
2. Knob trim and screw ............. 83310890
3. Diverter assembly ................... 83308560
4. Nut – chrome ........................ 83311230
13
1
6
2
5. Flow control cartridge ............ 83308570
6. Thermostatic cartridge ........... 83308580
7. Trim pack X2 ......................... 86001150
– Screw pack ............................ 83309280
16
SPARE PARTS
10
12
11
14
9
8
Ref. Description Part No.
8. Lower shower arm ................. 88400039
9. Bracket and slider pack .......... 86003960
10. Upper shower arm ................. 88400041
11. Fixed showerhead .................. 88600021
12. Handset ................................. 88500076
13. Non ret valve X2 (Includes nut)
14. Flexible hoses available in the following
sizes:
1.00 m chrome hose
1.25 m chrome hose
1.75 m chrome hose
17
Filter
O ring
MAINTENANCE
The following maintenance procedure must be carried out for commercial and health care premises, but is not necessarily required for domestic installations.
Maintenance of the unit is required to give continued performance after installation and that it continues to provide scald prevention.
Note: A thermostatic mixing valve in need of maintenance can be undetectable in normal use and only becomes apparent when a disruption occurs in the hot or cold water supply temperatures or pressures.
The frequency of routine maintenance of the internal of the valve will depend mainly on the water supply condition. Experience of local conditions will dictate the intervals for inspection and in-service testing; guidance has been given below which can be adjusted for local requirements.
a) Initially check the lters for debris once every
three months and clean if necessary.
b) Perform a thermal shut off test
every three months, and check the maximum temperature setting. See the ‘Commissioning’ section for the details of this test and readjustment of the maximum temperature setting if required.
c) If the maximum water temperature varies
by more than 2°C from the commissioned setting then carry out the following checks
• Check the isolating valves are fully open.
• Check the internal surface for scaling.
If the body requires descaling then it should be removed from the pipework to carry this work out (all rubber parts must be removed before descaling).
• Check the function of the non-return valves
The non-return valves (NRVs) prevent cross-ow between hot and cold supplies under unequal pressure conditions. They are designed for long life with no maintenance.
If these checks do not highlight the reason for the temperature variation, then internal components will require replacement; please see the spare parts list.
Cleaning
The manufacturer recommends that all products are cleaned using warm, soapy water.
Do not use abrasive or aggressive chemical cleaning products as this may affect the product surface nish and invalidate your guarantee.
Cleaning the lters (g.A)
It is advised that this should be carried out by a qualied person.
It is advised that a qualied person should carry this out.
Turn off the water supplies before starting.
To gain access to the lters remove the unit from the inlet ttings.
Remove the sealing washers from the inlets.
Wash thoroughly under running water to remove all debris using a suitable brush. Ret the sealing washer and reassemble the shower onto the inlet ttings.
Fig.A
Disinfection
Where chlorine is used for the disinfection of water systems all relevant guidelines and approved codes of practice must be strictly followed. Failure to comply with the relevant guidelines and approved codes of practice may invalidate your guarantee.
WARNING!
DO NOT use ‘powerful’ abrasive or
solvent cleaning uids when cleaning the
shower as they may damage the ttings.
18
FAULT FINDING
The following can be carried out by a competent person
Problem/Symptom Cause Action/Cure
1 Water too hot.
2 Water too cold.
1.1 Temperature control
incorrectly commis­sioned.
1.2 Not enough cold
water flowing through shower.
1.3 Increase in the
ambient cold water temperature.
1.4 Cold water supply
blocked.
1.5 High volume of cold
water drawn off else­where.
2.1 Temperature control
incorrectly commis­sioned.
2.2 Not enough hot
water flowing through shower.
2.3 Decrease in the
ambient cold water temperature.
2.4 Insufficient hot water
supplies from the heat­ing system.
2.5 Hot water supply
blocked or restricted.
2.6 Flow regulator not fit-
ted (HP systems only).
1.1.1 Refer to commissioning section.
1.2.1 Reposition temperature control knob
1.3.1 Reposition temperature control knob.
1.4.1 Turn off the shower and consult a
competent plumber or contact Triton Customer Service.
1.5.1 Reduce the simultaneous demand from the
supply.
2.1.1 Refer to 'commissioning' section.
2.2.1 Reposition temperature control knob
2.3.1 Reposition temperature control knob
2.4.1 Make sure heating appliance is set to maxi-
mum or has sufficient stored hot water.
2.4.2 Make sure heating appliance is igniting by
trying a hot water tap elsewhere.
2.5.1 Turn off shower and consult a compe-
tent plumber or contact Triton Customer Service.
2.6.1 Contact customer service.
3 High water flow
and/or poor performance on a mains fed system.
3.1 Flow regulators not
fitted.
3.1.1 Contact customer service.
19
FAULT FINDING
Problem/Symptom Cause Action/Cure
4 Water does not
flow or shower pattern collapses when another outlet is turned on.
The following is recommended for a professional qualified installer only
5 Water too cold.
6 Shower controls
noisy while in use.
7 Shower will not
shut off.
4.1 Water supplies cut off.
4.2 Shower unit blocked.
4.3 Blockage in pipework.
4.4 Showerhead blocked.
4.5 System not capable
of supplying multiple outlets at the same time.
5.1 Running pressure in
excess of maximum recommended.
6.1 Running pressure in
excess of maximum recommended.
7.1 Flow control cartridge
worn.
4.1.1 Check water elsewhere in house and if
necessary contact local water company.
4.2.1 Inspect the inlet filters. Clean if necessary.
4.3.1 Turn off the shower and consult a suitably
competent plumber.
4.4.1 Clean showerhead.
4.5.1 Reduce the simultaneous demand.
4.5.2 Make sure stop/service valves are fully
open.
4.5.3 Check if sufficient water pressure.
5.1.1 Fit a pressure reducing valve.
6.1.1 Fit a pressure reducing valve.
7.1.1 Renew flow control cartridge.
20
21
UK SERVICE POLICY
In the event of a product fault or complaint occurring, the following procedure should be followed:
1. Telephone Customer Service on 024 7637 2222 having available, your details including post code, the model number and power rating of the product, together with the date of purchase and, where applicable, details of the particular fault.
2. If required, the Customer Service Advisor will arrange for a qualified engineer to call.
3. All products attended to by a Triton service engineer must be installed in full accordance with the Triton installation guide applicable to the product. (Every product pack contains an installation
guide, however, they can also be bought via our Customer Service Spares Department).
4. Our engineer will require local parking and if a permit is required this must be available to the engineer on arrival at the call.
5. It is essential that you or an appointed representative (who must be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof of purchase.
6. Where a call under the terms of guarantee has been booked and the failure is not product related (i.e. scaling and furring, incorrect water
pressure, pressure relief device operation or electrical/plumbing installation fault) a charge will be made. A charge will also be issued if
nobody is at home when the service engineer calls or adequate parking/permit is not available.
7. If the product is no longer covered by the guarantee an up front fixed fee will be charged before the site visit.
8. Should proof of purchase not be available on an “in-guarantee” call, or should the service engineer find that the product is no longer under guarantee, the engineer will charge the same fixed price and the customer will be expected to pay the engineer before he leaves. If payment is not made on the day an administration charge will be added to the fixed charge.
9. If a debt is outstanding from a previous visit, or from any other Triton purchase. Triton reserves the right to withhold service until the debt has been settled.
10. Triton takes the health, safety and wellbeing of its employees very seriously and expects customers to treat all staff members with respect. Should any employee feel threatened or receive abuse, either verbally or physically, Triton reserves the right to withhold service and will support the employee with a legal prosecution.
Replacement Parts Policy
Availability: It is the policy of the manufacturer to maintain parts
availability for the duration of production and a period of ve years thereafter, in accordance with industry standards.
Spare parts are available via our website, www.tritonshowers.co.uk, or by telephoning Triton Customer Service Spares Department. Payment should be made by credit/debit card (excluding American Express or Diners Card). Payment can also be made by pre-payment of a pro forma invoice by cheque or money order.
Telephone orders are based on information given during of the call.
Before contacting Triton, please verify your requirements using the information contained in the supplied user guide. Triton cannot accept liability for incorrect part identication.
TRITON STANDARD GUARANTEE
With the exception of accessories, Triton guarantee the product against all manufacturing defects for a period of 5 years (for domestic use only) from the date of purchase, provided that it has been installed by a competent person in full accordance with the tting instructions.
All accessories such as shower heads, hoses and riser rails carry a 1 year parts only guarantee against manufacturing defects.
Any part found to be defective during this guarantee period we undertake to repair or replace at our option without charge so long as it has been properly maintained and operated in accordance with the operating instructions, and has not been subject to misuse or damage. This product must not be taken apart, modied or repaired except by a person authorised by Triton. This guarantee applies only to products installed within the United Kingdom and does not apply to products used commercially. This guarantee does not affect your statutory rights.
What is not covered:
1. Breakdown due to: a) use other than domestic use by
you or your resident family; b) wilful act or neglect; c) any malfunction resulting from the incorrect use or
quality of electricity, gas or water or incorrect setting of controls; d) failure to install in accordance with this installation guide
2. Claims for missing parts once the product has been
installed.
3. Repair costs for damage caused by foreign objects or
substances.
4. Total loss of the product due to non-availability of parts.
5. Compensation for loss of use of the product or
consequential loss of any kind.
6. Call out charges where no fault has been found with the
appliance.
7. The cost of repair or replacement of pressure relief
devices, showerheads, hoses, riser rails and/or wall brackets, isolating switches, electrical cable, fuses and/or circuit breakers or any other accessories installed at the same time.
8. The cost of routine maintenance, adjustments, overhaul
modications or loss or damage arising therefrom, including the cost of repairing damage, breakdown, malfunction caused by corrosion, furring,
9. Call out charges where the water supply cannot be
isolated, this includes consequential losses arising from unserviceable supply valves.
For the latest Terms & Conditions, please see:
www.tritonshowers.co.uk
Triton Showers Triton Road Nuneaton Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
12-01-2015 - 5 yr mix
TRITON reserve the right to change product specification without prior notice. E&OE. © TRITON SHOWERS 2015
Customer Service: 024 7637 2222
Fax: 02476 324504
www.tritonshowers.co.uk
E-mail: serviceenquiries@tritonshowers.co.uk
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