Triton 97XX Operation Manual

MODEL 97XX-SERIES
CASH DISPENSER
OPERATION MANUAL
VERSION 2.0
TDN 07102-00042B 03/2003
CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION)
RETURN ADDRESS:
522 E. Railroad Street 21405 B Street Long Beach, MS 39560 Long Beach, MS 39560 PHONE: (228) 868-1317 FAX: (228) 868-0437
COPYRIGHT NOTICE
Copyright © Delaware Capital Formation, Inc., 2002, 2003. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form, by any means whatsoever, without the express written permission of Delaware Capital Formation, Inc. DOVER and the DOVER logo are registered trademarks of Delaware Capital Formation, Inc., a wholly-owned subsidiary of Dover Corporation.
CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
DISCLAIMER
The manufacturer of the Cash Dispenser product(s) dewcribed herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special or consequential damages. Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUAL MA Y RESUL T IN PERSONAL INJURY.
FCC COMPLIANCE
St atement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the A TM is the Product Label. This label list s the FCC registration number and ringer equivalence number of the unit. If requested, this information must be provided to the telephone company. At the time of this printing, the 97XX FCC Part 68 registration number was US:51KDT08B9700. USCO/FIC Codes: When ordering service from the telephone company for the 97XX series Cash Dispenser, the following information should be supplied: Universal Service Order Code (USOC): RJ-11C The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected to a telephone line. Excesssive RENs on a telephoneline may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). To be certain of the number devices that may be connected to a line, as determined by the local RENs, contact the local telephone company.
Harm to the Network: If the 97XX series Cash Dispenser causes harm to the telephone network, the telephone company will notify the customer that a temporary discontinuous of service may be required. If advanced notice is not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it’s necessary.
Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its facailies, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.
Repairs and Returns: If telecom compatibility trouble is experienced with the Model 97XX series Cash Dispenser, you may contact for repairs and warranty information: Triton at 1-228-868-1317
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
Party Lines: The Model 97XX series Cash Dispenser must not be used on party lines. Alarm Equipment: The Model 97XX series Cash Dispenser should have its own dedicated phone line. Do not install
the 97XX on the same line as alarm equipment. Electrical Safety Advisory: telephone comp anies report that electrical surges, typically lightening transients, are very
destructive to customer equipment connected to AC power sources. This has been identified as a major nationwide problem. A commercially available, power surge suppressor, is recommended for use with the Model 97Xx to minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the equipment meets tele­communications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier . Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications com­pany cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un app areil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single termi­nal connection tro the public switched telephone network (PSTN). However, due to differences between the indi­vidual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, contact your equipment supplier in the first instance. This unit uses only DTMF address signaling.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
EMISSIONS (EMI)
This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expence. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
CANADIAN EMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus complies with Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux app areils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.
UK / AUSTRALIAN EMISSION REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
TRITON SYSTEMS, INC.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
Contents
SECTION 1 - INTRODUCTION.............................................................................................. 1-1
What’s in This Manual .......................................................................................................................................... 1-2
Cash Dispenser Families .....................................................................................................................................1-2
Class of Service (Business-vs-Level 1) ................................................................................................................ 1-2
Security Vault Access (Front-vs-Rear)..................................................................................................................1-2
Feature Highlights ................................................................................................................................................ 1-3
Standard Features ................................................................................................................................................1-4
256-Color Display................................................................................................................................................. 1-4
Selectable Background Screen-Graphic...............................................................................................................1-4
Voice-Enabled T ransactions................................................................................................................................. 1-4
MAC Data Encryption Support ............................................................................................................................. 1-4
SPED PIN Entry Device Support.......................................................................................................................... 1-4
DATAPAK 3000 Communications Protocol Support ............................................................................................. 1-5
Close Scheduling .................................................................................................................................................1-5
Exit Message........................................................................................................................................................ 1-5
Predial Capability .................................................................................................................................................1-5
Alarm Thresholds ................................................................................................................................................. 1-5
Transaction and Account Type Configuration .......................................................................................................1-6
Electronic Journal................................................................................................................................................. 1-6
Distributor EPROM Access With Challenge ......................................................................................................... 1-7
Status Monitoring.................................................................................................................................................. 1-7
Language Option.................................................................................................................................................. 1-7
International Monetary Support ............................................................................................................................ 1-7
Six-Digit Amount Entry Fields............................................................................................................................... 1-7
Receipt Printer Paper Low Option ........................................................................................................................1-7
AD Screens .......................................................................................................................................................... 1-8
T ext-Based AD Screens .......................................................................................................................................1-8
Receipt Printer Graphics ...................................................................................................................................... 1-8
Prize Coupons Option .......................................................................................................................................... 1-8
Receipt Option......................................................................................................................................................1-9
Triton Connect...................................................................................................................................................... 1-9
Extended Amounts ............................................................................................................................................. 1-10
Date/Time Format .............................................................................................................................................. 1-10
Dispense Counter............................................................................................................................................... 1-10
SECTION 2 - BASIC OPERATION ........................................................................................ 2-1
Introduction ..........................................................................................................................................................2-2
Menu-based Operation......................................................................................................................................... 2-2
Keypad Operation ................................................................................................................................................ 2-3
Accessing Management Functions....................................................................................................................... 2-5
SECTION 3 - INITIAL SETUP................................................................................................ 3-1
Cash Dispenser Parameter Categories................................................................................................................ 3-2
Parameter Importance Levels .............................................................................................................................. 3-3
Cash Dispenser Setup Parameters ......................................................................................................................3-4
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
SECTION 4 - CURRENCY HANDLING ................................................................................. 4-1
New or Uncirculated Note Defects ....................................................................................................................... 4-3
Preparing Notes ................................................................................................................................................... 4-3
Preparing Used Notes ..........................................................................................................................................4-3
Preparing New or Uncirculated Notes .................................................................................................................. 4-3
MODEL 9700-SERIES ......................................................................................................................................... 4-4
Replenishing Cassettes........................................................................................................................................ 4-4
MODEL 9705-SERIES ......................................................................................................................................... 4-7
Removing the Currency Cassette......................................................................................................................... 4-7
Loading the Currency Cassette ............................................................................................................................4-8
Removing the Reject Cassette ........................................................................................................................... 4-10
Reinstalling the Dispenser Mechanism............................................................................................................... 4-11
MODEL 9710-SERIES ....................................................................................................................................... 4-12
Removing the Note Tray..................................................................................................................................... 4-12
Removing Rejected Notes.................................................................................................................................. 4-12
Loading the Note Tray........................................................................................................................................ 4-12
MODEL 9750-SERIES ....................................................................................................................................... 4-15
Removing Note Cassettes.................................................................................................................................. 4-15
Opening Note Cassettes .................................................................................................................................... 4-15
Loading Note Cassettes ..................................................................................................................................... 4-16
Installing Note Cassettes.................................................................................................................................... 4-17
Removing the Reject Vault ................................................................................................................................. 4-17
Opening the Reject Vault.................................................................................................................................... 4-18
Closing the Reject Vault ..................................................................................................................................... 4-18
Installing the Reject Vault ................................................................................................................................... 4-18
Verify Operation.................................................................................................................................................. 4-19
SECTION 5 - MANAGEMENT FUNCTIONS ......................................................................... 5-1
Introduction .......................................................................................................................................................... 5-2
Accessing the Management Functions Menu....................................................................................................... 5-2
Function Availability.............................................................................................................................................. 5-2
MANAGEMENT FUNCTIONS.............................................................................................................................. 5-4
CLOSE .................................................................................................................................................................5-5
SCHEDULE CLOSE............................................................................................................................................. 5-6
CHANGE SCHEDULE.......................................................................................................................................... 5-7
SEND TERMINAL TOTALS ..................................................................................................................................5-8
TRIAL CLOSE ...................................................................................................................................................... 5-9
DAY CLOSE ....................................................................................................................................................... 5-10
CASSETTE CLOSE ........................................................................................................................................... 5-11
TRIAL CASSETTE CLOSE ................................................................................................................................ 5-12
CASSETTE CLOSE ........................................................................................................................................... 5-13
ENTER QTY. IN CASSETTE.............................................................................................................................. 5-14
SELECT CASSETTE.......................................................................................................................................... 5-15
TRIAL CASSETTE CLOSE (ALL)....................................................................................................................... 5-16
DIAGNOSTICS................................................................................................................................................... 5-17
STATUS.............................................................................................................................................................. 5-18
PURGE .............................................................................................................................................................. 5-20
TEST DISPENSE ............................................................................................................................................... 5-21
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
FORMA T GRAPHIC MEMORY .......................................................................................................................... 5-22
TEST RECEIPT PRINTER ................................................................................................................................. 5-23
VERSION #’S .....................................................................................................................................................5-24
MORE DIAGNOSTICS....................................................................................................................................... 5-25
INJECT NEW CASSETTE ID ............................................................................................................................. 5-26
RESET/TEST MODEM....................................................................................................................................... 5-27
FORCE UNLOCK CASSETTE ........................................................................................................................... 5-28
SCAN CARD ...................................................................................................................................................... 5-30
LANGUAGE/IDIOMA.......................................................................................................................................... 5-31
ENGLISH/INGLES ............................................................................................................................................. 5-32
SPANISH/ESPANOL .......................................................................................................................................... 5-33
ENABLE/DISABLE CUST. OPTION ................................................................................................................... 5-34
JOURNAL........................................................................................................................................................... 5-35
PRINT JOURNAL ............................................................................................................................................... 5-36
CLEAR JOURNAL.............................................................................................................................................. 5-37
PRINT LAST X ENTRIES................................................................................................................................... 5-38
CASSETTE SERVICE........................................................................................................................................ 5-39
PASSWORD MAINTENANCE............................................................................................................................ 5-40
MASTER PASSWORD ....................................................................................................................................... 5-41
ADMINISTRA TION PASSWORD ....................................................................................................................... 5-42
TERMINAL CONFIGURATION........................................................................................................................... 5-43
PRINTER SETTINGS......................................................................................................................................... 5-44
SET PRINT LENGTH ......................................................................................................................................... 5-45
LOW RECEIPT PAPER ......................................................................................................................................5-46
PRINTER GRAPHICS ........................................................................................................................................ 5-47
RANDOM/LEVEL PRIZE COUPONS................................................................................................................. 5-48
PRINTED COUPONS ........................................................................................................................................ 5-49
ENTER LEVEL PRIZE MSG............................................................................................................................... 5-50
ENTER RANDOM PRIZE MSG. ......................................................................................................................... 5-51
ENABLE/DISABLE COUPON AWARDS ............................................................................................................ 5-52
SET LEVEL PRIZE AMOUNT............................................................................................................................. 5-53
SET RANDOM WINNING % .............................................................................................................................. 5-54
DISPENSED COUPONS.................................................................................................................................... 5-55
SELECT LEVEL COUPON CASS. ..................................................................................................................... 5-56
SELECT RANDOM COUPON CASS. ................................................................................................................ 5-57
ENABLE/DISABLE COUPON AWARDS ............................................................................................................ 5-58
SET LEVEL PRIZE AMOUNT............................................................................................................................. 5-59
SET RANDOM WINNING % .............................................................................................................................. 5-60
CHANGE MESSAGES ....................................................................................................................................... 5-61
MARKETING MESSAGE ................................................................................................................................... 5-62
SURCHARGE MESSAGES ............................................................................................................................... 5-63
WELCOME MESSAGE ...................................................................................................................................... 5-65
SURCHARGE OWNER...................................................................................................................................... 5-66
EXIT MESSAGE................................................................................................................................................. 5-67
STORE MESSAGE ............................................................................................................................................ 5-68
TERMINAL OWNER........................................................................................................................................... 5-69
TERMINAL PARAMETERS ................................................................................................................................5-70
SET TERMINAL # .............................................................................................................................................. 5-71
RESET SEQ #.................................................................................................................................................... 5-72
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
SURCHARGE MODE......................................................................................................................................... 5-73
SURCHARGE PERCENT .................................................................................................................................. 5-74
ENABLE/DISABLE SURCHARGE ..................................................................................................................... 5-75
SURCHARGE LOCA TION ................................................................................................................................. 5-76
BLOCK ISO’S..................................................................................................................................................... 5-77
SURCHARGE AMOUNT .................................................................................................................................... 5-79
CASSETTE SETUP ........................................................................................................................................... 5-80
RELEARN BILL THICKNESS............................................................................................................................. 5-81
LOW CURRENCY.............................................................................................................................................. 5-82
INTERNATIONAL CURRENCY.......................................................................................................................... 5-83
MAXIMUM AMOUNT.......................................................................................................................................... 5-84
MULTIPLE AMOUNT.......................................................................................................................................... 5-85
MAX NON-CASH ............................................................................................................................................... 5-86
EXTENDED AMOUNT ....................................................................................................................................... 5-87
CASSETTE PARAMETERS ............................................................................................................................... 5-88
SET BILL DIMENSION....................................................................................................................................... 5-89
VALUE................................................................................................................................................................ 5-90
TYPE.................................................................................................................................................................. 5-91
SERVICE............................................................................................................................................................ 5-92
CURRENCY DATA............................................................................................................................................. 5-93
CASSETTE ........................................................................................................................................................ 5-95
DESCRIPTION................................................................................................................................................... 5-96
PRIMARY DESCRIPTION.................................................................................................................................. 5-97
SECONDARY DESCRIPTION ........................................................................................................................... 5-98
FAST CASH AMOUNT ....................................................................................................................................... 5-99
KEY MANAGEMENT........................................................................................................................................ 5-100
ENTER MAC MASTER KEY ............................................................................................................................ 5-101
ENTER PIN MASTER KEY .............................................................................................................................. 5-103
INJECT MASTER KEYS ............................................................................................................. ..................... 5-105
ENTER MAC WORKING KEY.......................................................................................................................... 5-106
ENTER PIN WORKING KEY............................................................................................................................ 5-108
DOWNLOAD WORKING KEYS ....................................................................................................................... 5-110
TELEPHONE.....................................................................................................................................................5-111
PRIMARY NUMBER......................................................................................................................................... 5-112
BACKUP NUMBER .......................................................................................................................................... 5-113
DA T AP AK ACCESS CODE............................................................................................................................... 5-114
PREDIAL ON/OFF............................................................................................................................................ 5-115
COMPUSERVE ID ........................................................................................................................................... 5-116
MODEM SETUP............................................................................................................................................... 5-117
DIAL MODE...................................................................................................................................................... 5-118
DIAL RATE ....................................................................................................................................................... 5-119
BAUD RATE ..................................................................................................................................................... 5-120
MODEM SETUP STRING ................................................................................................................................ 5-121
RESET/TEST MODEM..................................................................................................................................... 5-122
MORE (TERMINAL PARAMETERS)................................................................................................................ 5-123
ADJUST CONTRAST....................................................................................................................................... 5-124
RECEIPT OPTION ........................................................................................................................................... 5-125
TRITON CONNECT ......................................................................................................................................... 5-126
PRIMARY NUMBER......................................................................................................................................... 5-127
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
BACKUP NUMBER .......................................................................................................................................... 5-128
ALARM NUMBERS .......................................................................................................................................... 5-129
PRIMARY ALARM NUMBER ........................................................................................................................... 5-130
BACKUP ALARM NUMBER ............................................................................................................................. 5-131
ENABLE/DISABLE CALL BACK....................................................................................................................... 5-132
ENABLE/DISABLE TRITON CONNECT .......................................................................................................... 5-133
A TM MONIT ORING.......................................................................................................................................... 5-134
STATUS MONITORING.................................................................................................................................... 5-135
HEARTBEAT MESSAGE.................................................................................................................................. 5-136
AD SCREENS .................................................................................................................................................. 5-139
COMMUNICATION HEADER........................................................................................................................... 5-140
MORE (TERMINAL PARAMETERS)................................................................................................................ 5-141
ALARM THRESHOLDS.................................................................................................................................... 5-142
SET LOW CASH THRESHOLD ....................................................................................................................... 5-143
SET JOURNAL THRESHOLD.......................................................................................................................... 5-144
SET SCHEDULED JOURNAL.......................................................................................................................... 5-145
BACKGROUND GRAPHICS ............................................................................................................................ 5-146
VIEW/MODIFY OPTIONS ................................................................................................................................ 5-147
ACTIVATE ........................................................................................................................................................ 5-148
DEACTIVATE ................................................................................................................................................... 5-149
SELECT FEATURE NUMBER.......................................................................................................................... 5-150
DATE / TIME FUNCTIONS............................................................................................................................... 5-151
SET DATE FORMAT ........................................................................................................................................ 5-152
SET DATE / TIME............................................................................................................................................. 5-153
SET DATE ........................................................................................................................................................ 5-154
SET TIME......................................................................................................................................................... 5-155
TRANSACTION TYPES ................................................................................................................................... 5-156
ACCOUNT TYPES ........................................................................................................................................... 5-157
SECTION 6 - MAINTENANCE............................................................................................... 6-1
Introduction .......................................................................................................................................................... 6-2
Replenishing the Receipt Paper ...........................................................................................................................6-2
Cleaning the Enclosure ........................................................................................................................................ 6-4
Cleaning the Display ............................................................................................................................................ 6-4
Card Reader Cleaning.......................................................................................................................................... 6-4
Card Reader Problems......................................................................................................................................... 6-5
Communication Problems .................................................................................................................................... 6-6
SECTION 7 - JOURNAL ENTRIES ....................................................................................... 7-1
Journal Entries ..................................................................................................................................................... 7-2
SECTION 8 - ERROR RECOVERY ....................................................................................... 8-1
Resetting the Cash Dispenser.............................................................................................................................. 8-3
Miscellaneous Error Codes .................................................................................................................................. 8-3
SECTION 9 - CUSTOMER TRANSACTIONS ...................................................................... 9-1
Introduction .......................................................................................................................................................... 9-2
Customer Transactions ........................................................................................................................................ 9-2
Voice-Enabled T ransactions................................................................................................................................. 9-5
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
APPENDIX A - MECHANICAL LOCK ...................................................................................A-1
About the Dial.......................................................................................................................................................A-2
To Lock.................................................................................................................................................................A-2
Changing the Combination ...................................................................................................................................A-2
APPENDIX B - ELECTRONIC LOCK.................................................................................... B-1
Entering the Combination.....................................................................................................................................B-2
Changing the Combination ...................................................................................................................................B-2
Lockout Feature ...................................................................................................................................................B-2
Bad Battery/Battery Replacement ........................................................................................................................B-3
APPENDIX C - WARRANTY POLICY ...................................................................................C-1
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SECTION 1 - INTRODUCTION

What’s in This Manual
This manual describes the operating features of the Model 97XX­series Cash Dispenser family.
The setup and operating procedures given in this manual are gen­erally applicable to any Model 97XX-series Cash Dispenser. If your Cash Dispenser does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased with­out that particular option.
In this manual, the terms Cash Dispenser, Dispenser, or Terminal are used interchangeably.

Cash Dispenser Families

The 97XX Cash Dispenser family consists of a number of Cash Dispenser models. The primary diference between the various mod­els is in the type of dispensing mechanism installed. The dispens­ing mechanism holds and dispenses currency.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
The 97XX family includes the 9700, 9705, 9710 and 9750 Cash Dispenser series. Each series, such as 9700-Series or 9710-Se­ries, uses a dispensing mechanism that is unique to that series.
Each model in a model series, such as 9700-Series, uses the same type of dispensing mechanism, but provides other features that distinguish it from the other models in the series. The two primary characteriestics that differentiate the various models in a series are: 1.) Class of Service and 2.) Security Vault Access Type

Class of Service (Business-vs-Level 1)

The basic Model 97XX is U.L. certified for Business Hours Ser­vice. This means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public. Other dispensers in the 97XX family may be U.L. certified as “Level 1,” providing additional security and the ability to store currency during non-business hours.

Security Vault Access (Front-vs-Rear)

The basic-model Cash Dispenser is a front-access machine, al­lowing access to the dispensing mechanism and currency cassettes from the front (control-panel side) of the unit. The rear-access mod­els allow equivalent access from the rear of the unit.
WHAT IS A CASH DISPENSER?
A Cash Dispenser of fers your custom­ers the standard services commonly available from an Automatic Teller Machine (ATM), such as cash with­drawals, transfer of funds between accounts, and balance inquiries.
Once a withdrawal has been com­pleted, the transaction processor (the organization that handles the connec­tion between the terminal and the banking system “network”) automati­cally debits the customer’s account. The processor credits the merchant’s account for the amount of the with­drawal plus any surcharge (if appli­cable) at the end of the business day .
As is typically the case with non-bank (“retail”-style) ATMs, the Cash Dis­penser does not accept cash depos­its.
TRITON SYSTEMS, INC.
1-2

Feature Highlights

Important features of the Model 97XX Cash Dispenser family are highlighted in the following list:
! Supports dial-up, LAN-based, or wireless (CDPD, VSAT and
Radio-Pad) communications.
! Satisfies Americans with Disabilities Act (ADA) specifications
for height and access.
! Audio output provides user-action feedback, as well as
headphone accessible audible prompting for sight-impaired customers.
! Multi-function, dip-style Card Reader supports magnetic stripe
cards or "smart" cards.
! Intuitive, user-friendly keypad and display interface.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
97XX without topper.
! Fixed-head thermal printer designed for quiet operation.
! Integrated, lighted advertising panels. Supports an optional,
integrated full-motion video display.
! 320-by-240, 256-color LCD display supports attention-getting
graphics and user-selectable background screens. Monochrome display available as an option.
! Supports remote setup, configuration and monitoring via T riton
Connect™.
! Supports single-cassette or multi-cassette configurations,
depending upon installed dispensing mechanism.
! Dispenses U.S. and international currency types, as well as
other paper-based media such as coupons or tickets.
! High-capacity electronic journal can store transactions for later
printout and analysis.
! Modular architecture eases troubleshooting and servicing. ! Small footprint design makes placement easier. ! Cabinets available in UL 291 Business Hours Service or UL
291 Level 1 Safe models.
97XX cabinet with optional backlit advertising topper (or full-motion video display panel).
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Standard Features

St andard features of the 97XX Cash Dispenser are summarized in the following paragraphs.

256-Color Display

The terminal LCD screen can display text and graphics in 256 col­ors, providing a richer visual experience to the user. Optional mono­chrome displays supported.

Selectable Background Screen-Graphic

This feature places a user-defined graphical screen or image on the screen background. Fixed screen elements such as menu but­tons and labels will “float” above the background graphic. You can use this feature to enhance the appearance of the display , support advertising campaigns, branding opportunities, or other purposes.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series

Voice-Enabled Transactions

The terminal provides voice feedback via an integrated headphone jack, enabling sight-impaired users to plug in a set of headphones and receive spoken assistance as they perform a transaction. See Section 9, Customer Transactions, for more information on this feature.

MAC Data Encryption Support

The ATM implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”. NOTE: This feature is currently only available in the Triton Standard versions of ATM Software.
MACing provides increased protection for message traffic to and from the ATM.

SPED PIN Entry Device Support

Secure PIN Entry Device (SPED) is an encryption system that of­fers additional protection for the customer PIN during entry at the ATM keypad.
Headphones are used for voice­enabled transactions.
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DATAPAK 3000 Communications Protocol Support

The DATAPAK 3000 protocol enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market re­gion), who in turn provide connectivity to the appropriate transac­tion processor. NOTE: This feature is only available for use in the Canadian market.
DATAPAK 3000 connectivity is typically faster and more cost-ef­fective than a direct dial-up connection between the ATM and the transaction processor.

Close Scheduling

This function enables the operator of the terminal to establish a time at which the terminal will automatically initiate a close opera­tion with the processor. If only manual initiation of a close is de­sired, this feature can be turned off.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series

Exit Message

This feature allows a message to be displayed to the customer at the conclusion of a transaction. The content of the message is determined by the operator.

Predial Capability

By initiating the call to the processor immediately after the PIN is keyed in, the actual transaction, once selected, can be completed more quickly. If desired, the predial capability can be disabled, in which case the call to the processor will not be made until after the customer actually chooses a transaction.

Alarm Thresholds

NOTE: This feature must be used in conjunction with Triton Con­nect version 3.0 or later.
This feature enables the terminal to detect and automatically re­port the following conditions to a remote personal computer (PC) that is running Triton Connect (version 3.0 or later):
1.) The level of cash in the cassette has fallen below a pre-defined threshold.
2.) The number of journal entries has risen above a pre-defined threshold.
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3.) Scheduled transfer of electronic journal data to a remote Triton Connect host computer. This time can be set at the terminal or via Triton Connect

Transaction and Account Type Configuration

This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (savings or credit card) that will be presented to the customer. This feature does not affect the availability of checking account withdrawal trans­actions, which are always presented.

Electronic Journal

The Cash Dispenser features a solid state electronic journal. The electronic journal is based on proven Triton technology and pro­vides improved reliability and ease of use.
The details of each transaction are stored in the journal’s memory, and can be retrieved at a later date. When needed, just the infor­mation desired can be recalled and a printout of the records made.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Connect sof tware package the information can be sent to a remote PC (Personal Computer) for storage and subsequent analysis.
The information in the electronic journal is maintained in a safe and secure environment. The journal is physically located in the lower security cabinet of the unit, making it as secure as the cash itself. Even after a transaction record has been printed to the re­ceipt printer, it can still be read and printed again. Old records are retained in the electronic journal until 2045 records have been stored, at which time the journal must be printed or cleared.
The software on the terminal makes it easy to retrieve stored infor­mation as often as necessary . From the operator’s standpoint, use of the journal is simple. All that is required of the operator is to do a PRINT JOURNAL command on a regular basis.
Typically , the journal should be printed out whenever a DA Y CLOSE is completed, although this is not a requirement.
When the PRINT JOURNAL command is selected, only the records acquired since the last PRINT JOURNAL command will be printed. Therefore, you don’t have to keep track of what record was printed last, because the terminal does it for you.
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If the printed copy of a group of records is accidentally lost or de­stroyed, or the receipt printer runs out of paper before completely printing a group of records, it is a simple matter to reprint them, since they remain stored in the journal (until overwritten, as ex­plained earlier).

Distributor EPROM Access With Challenge

This feature provides increased security by allowing each distribu­tor to select their own unique EPROM access code for each termi­nal they sell or service. Procedures for entering and changing the EPROM Access Code are cont ained in the Cash Dispenser Instal­lation and Service Manual.

Status Monitoring

This feature (not available with all versions of the terminal’s oper­ating software) allows information about the operational status of the terminal to be provided to the processor. The feature is acti­vated using the terminal’s Management Functions.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series

Language Option

The Cash Dispenser has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish) when beginning an ATM transaction.

International Monetary Support

This feature allows installation and service personnel to select one of a number of monetary symbols (such as C, ¢, $, ƒ, L, Pt., £, Q, ¥) that describe the type of currency that will be dispensed by the Cash Dispenser. The default symbol can be viewed and changed through the Management Functions.

Six-Digit Amount Entry Fields

U.S. domestic versions of the terminal operating software allow up to six digits to be entered in all fields where a cash amount is ex­pected. Some international versions of the software allow extended field-lengths (see Extended Fields).

Receipt Printer Paper Low Option

This features allows the end user to determine whether or not the terminal is allowed to continue processing transactions when the receipt printer paper is low.
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Graphics Memory
The terminal is equipped with dedicated Graphics Memory, which enables graphical Ad screens to be downloaded and displayed on the Cash Dispenser’s LCD screen.

AD Screens

An Ad Screen is a promotional or advertising graphic that is dis­played on the Cash Dispenser LCD screen. It is displayed alter­nately with the Customer Welcome screen graphic (while the ter­minal is idle) and while a customer transaction is being processed. Triton Connect Software Release 1.8 or higher is required to sup­port the use of AD Screens.

T ext-Based AD Screens

Text-based AD Screens can be displayed to the customer while the terminal is performing a transaction. A maximum of four text­based ads can be displayed during the interval that the “Transac­tion Processing - Please Wait” message screen is being shown to the customer. Each ad consists of up to eight lines of text, and each ad can be displayed for an operator-specified duration.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
The messages are created and downloaded to the terminal using Triton Connect Software Release release 1.8 or above.

Receipt Printer Graphics

Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in “.bmp” format to be downloaded to the terminal. This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions. This fea­ture utilizes the Cash Dispenser’s Graphics Memory.

Prize Coupons Option

The Cash Dispenser may be configured to award “prize coupons” to customers on a random chance or a withdrawal amount-deter­mined basis. Coupons are awarded as printed messages pre­sented to the customer on a separate receipt. The messages con­sist of four lines of text, with up to 40 characters in each line. The text of the message is entered from the terminal’s keypad.
There are two methods of awarding coupons. The RANDOM ap­proach awards coupons randomly within a specified percentage range (such as 3% of transactions) set in the management Func­tions.
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The LEVEL approach awards a coupon to each customer that with­draws an amount equal to or greater than a specific dollar value that is set in the Management Functions.
When a coupon is awarded, the cash dispenser beeps a distinc­tive tone, displays a message to alert the customer and prints a coupon after the money is dispensed (but before the customer re­ceipt is printed). The prize coupon is printed on a separate receipt and a full cut is made between the coupon and the customer re­ceipt.

Receipt Option

This feature gives customers the option of receiving or not receiv­ing a receipt after completing a withdrawal transaction. The fac­tory default for the RECEIPT OPTION is disabled, meaning a re­ceipt will always be issued after each withdrawal transaction.
If the RECEIPT OPTION is enabled, the customer is given the option of choosing to receive or not receive a printed receipt at the end of the withdrawal transaction. If the customer fails to make a choice, the receipt will be printed automatically after a 40-second delay.

Triton Connect

Triton Connect is an optional software package available through your service provider that facilitates remote data retrieval and moni­toring of your Triton Systems Cash Dispenser. The advantages of this feature are reduced service calls and simplified terminal con­figuration changes, which in turn provides more immediate and economical service for you.
The Triton Connect sof tware runs on a remote host computer , and uses standard dial-up telephone lines to access and monitor the terminal. Triton Connect operates by dialing up the terminal and retrieving its data.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
WHAT IS TRITON CONNECT?
Triton Connect is PC (Personal Com­puter) based software that enables you to remotely your terminals.
Triton Connect increases efficiency and reduces costs associated with managing terminals. Significant ad­vantages include:
Operation on a single, stand-alone PC or in a networked environment
Can perform a wide range of moni­toring and control functions from a central location.
Supports CDPD (cellular-wireless), dial-up and satellite communications with remote terminals.
The Triton Connect host computer can monitor your Cash Dispenser 24 hours a day, seven days a week, and can receive an incoming call from the Cash Dispenser if there is a system error or service is required.
The Terminal Configuration options in the Management Functions area enable you to activate or deactivate Triton Connect access to the terminal.
Key information about the status of the terminal is collected and stored at a central location by your service provider.
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With this data, customer transaction reports can be developed that make it easy to monitor your Cash Dispenser’s performance, sched­ule cash replenishment, and provide instant status for service dis­patch should a problem occur.

Extended Amounts

The standard length of a currency amount entry field is 6 charac­ters in U. S. domestic versions of the terminal operating software. In some international applications this length is insufficient to allow the entry of the full range of monetary values available in the local currency type. The Extended Amounts feature allows the selection of 12-character currency amount entry fields for those applications that require it.
Once selected, the Cash Dispenser can accept the entry of ex­tended amounts for customer withdrawal and transfer transactions. The feature is activated using the terminal’s Management Func­tions.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series

Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/ MM/YY as the format the terminal will use when printing receipts and other reports.

Dispense Counter

This features counts the number of bills that have been dispensed from the currency cassette and prints the total on the Receipt Printer Test report
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SECTION 2 - BASIC OPERATION

Introduction

This chapter describes the basic operation of the terminal. The following topics are covered:
1.) Menu-Based Operation. This section gives a general overview of the terminal display interface.
2.) Keypad Operation. Describes the layout and use of the display and alphanumeric keypads.
3.) Changing to Management Functions. Describes how to access the terminal’s Management Functions.

Menu-based Operation

The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time inter­val, usually 30 seconds. The timeout length may vary depending on the function being performed.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Cus­tomer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30­second countdown period the terminal will automatically go to the Customer Welcome screen.
When the unit is turned on, the dispenser will beep once and the Top Menu, shown in Figure 2-1, will appear on the display screen after a few seconds. From the Top Menu, you can either:
1.) Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS.
2.) Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.
If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen (a ben­efit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).
Figure 2-1, T op menu.
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SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series

Keypad Operation

See Figure 2-2. The user interface of the terminal consists of the LCD display and 24 rubber keys on three keypads. The primary menu navigation keys are arranged in two four-key groups, one group on either side of the LCD display . The main keypad consist s of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display.
All of the keys that a customer would use to conduct transactions have an integral raised Braille symbol to conform to the require­ments of the Americans with Disabilities Act. To activate a key, press it until a beep is heard. If the key does not beep, it means that the key is not active for the current function, or the key was not pressed firmly enough.
The entry of numeric characters via the keypad is straightforward: simply press the desired key. However, in certain management function screens it may be necessary to enter alphabetic charac­ters, a procedure that requires a little more explanation. On such screens a flashing cursor will be evident on the display , represent­ing the location where the next character you enter will be dis­played. To enter a letter or punctuation mark, you will first press the <CTRL> key (the blank key in the lower right-hand corner of the keypad), and then you will press the number that has the letter or other character you want.
LCD Screen
Receipt Chute
Main Keypad
Card Reader
Figure 2-2, Control Panel Interface.
Menu Keys
Headphone Jack
Each of the numbered keys (<0> through <9>) has six characters available. See Figure 2-3, Alphanumeric Keypad, and Table 2-1, Keypad Characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional char­acters, while the <1> key shows two alphabetic characters (‘QZ’).
The first character on the first key (0-9) you press after the <CTRL> key will be displayed at the current cursor position. Pressing the same key repeatedly will cycle the displayed letter through the avail­able character choices for that key (X1-X6). When the desired character is displayed, press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat these steps to enter the next character.
The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in a character. These keys will auto-repeat if held down for more than one second.
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The <CLEAR> key can be used to clear an entry and start over. The <CANCEL> key will abort the current transaction.
The keys located beside the display are called the Screen Keys. They are used in the selection of menu functions. A Screen Key is only active when a function or menu option name is displayed be­side the key.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
123
QZ ABC DEF
456
GHI JKL MNO
789
PRS TUV WXY
0
Figure 2-3, Alphanumeric keypad.
ENTER
CLEAR
CANCEL
T able 2-1, Keypad Characters.
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Accessing Management Functions

You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any one of the three procedures listed below:
1. If the Customer Welcome screen is being displayed, press and hold down the <CTRL> key; while holding down the <CTRL> key, press the <1> key. Release both keys. After a moment the Top Menu screen (shown in Figure 2-1) will be displayed. Select the MANAGEMENT FUNCTIONS option.
2. Reset the terminal by removing and reapplying power to the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.
3. Remove and then reapply power to the terminal using the ON/ OFF switch located on the right side of the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
The Top Menu allows you to choose one of two options, CUS­TOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Se­lecting CUSTOMER TRANSACTIONS changes the display to the Customer Welcome screen so the terminal is ready to perform customer transactions. Selecting MANAGEMENT FUNCTIONS opens the password screen, which in turn provides access to menus that are used for changing or viewing terminal parameters.
Whenever the MANAGEMENT FUNCTIONS choice is selected, the terminal will ask for a password to be entered. For a first-time configuration, enter the default MASTER P ASSWORD of ’123456’ on the keypad and then press the <ENTER> key. This ‘default’ password will be valid until it is changed.
**NOTE**
The operator of the terminal must change the MAS­TER PASSWORD to a new password when the instal­lation is complete.
The Top Menu serves an alternative purpose in the event of a ma­chine malfunction or other error condition. Such conditions are nor­mally reported by an “OUT OF SERVICE” message screen. The typical response to this message is to reset the terminal. After re­setting the terminal the Top Menu screen will display any appli­cable status messages and error code numbers.
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The two options presented in such instances will be RESET ER­ROR and MANAGEMENT FUNCTIONS. Press RESET ERROR to attempt to clear the error, or enter the MANAGEMENT FUNC­TIONS area, as desired. See Section 8, Error Recovery, for more information.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
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SECTION 3 - INITIAL SETUP

Cash Dispenser Parameter Categories

There are a number of setup parameters that must be configured when a Cash Dispenser is installed. Generally speaking, these pa­rameters can be grouped into the following major categories:
! Communications
! Security
! Surcharging
! Currency Settings
! Cassette Setup
! Transactions
SECTION 3 - INITIAL SETUPOPERATION MANUAL - MODEL 97XX-Series
! Receipts
! Coupons
! Languages
! Messages
! Ad Screens
! Date/Time Settings
! Status Monitoring
! Close
! User Interface
! Options
Each area consists of one or more individual parameters. In terms of Cash Dispenser operation, the importance level of individual parameters within a category can be described as Critical, Re- quired, Important, or User-Defined.
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Parameter Importance Levels

Critical
The parameters with this importance level are primarily those that represent the minimum number of parameters that must be cor­rectly configured in order to process transactions. In addition, be­cause of the importance of protecting access to the Cash Dispenser Management Functions, the access password parameters are also included in this category . The primary parameters in this category include various Communications and Security (including access password) parameters.
Required
These parameters further satisfy your transaction processor’s setup or operational requirements. Parameters in this area define the ability of your Cash Dispenser to offer various types of transac­tions, to correctly present those transactions to the customer and to accurately record those transactions. Surcharging, Currency, Cassette and Transactions parameters fall into this category.
SECTION 3 - INITIAL SETUPOPERATION MANUAL - MODEL 97XX-Series
Important
These parameters are used to manage transaction activity record­keeping, enable remote monitoring of Cash Dispenser operation, and to ensure receipts and other records are accurately annotated with the correct date and time. St atus Monitoring, Close and Date/ Time parameters are included in this category.
User-Defined
These parameters are configured at your discretion, and are used to customize the appearance and functionality of the Cash Dis­penser to meet the unique language needs of your intended cus­tomers, adjust user interface appearance, satisfy advertising or promotional requirements, or meet other locale-specific require­ments. The management of optional features is also included in this area. Languages, Receipts, Coupons, Messages, Ad Screens, User Interface and Options parameters fall into this category.
NOTE: The importance-level of individual parameters as described in this manual is provided as a general guide, to assist you in un­derstanding and prioritizing the setup requirements of your Cash Dispenser. If, after evaluating your unique requirements, you feel that a parameter is more (or less) important to your particular needs, you are free to treat that parameter accordingly.
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