CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
DISCLAIMER
The manufacturer of the Cash Dispenser product(s) dewcribed herein makes no representations or warranties,
either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied
warranties of fitness for a particular purpose or for any indirect, special or consequential damages. Information in this
document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUAL MA Y RESUL T IN
PERSONAL INJURY.
FCC COMPLIANCE
St atement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the
A TM is the Product Label. This label list s the FCC registration number and ringer equivalence number of the unit. If
requested, this information must be provided to the telephone company. At the time of this printing, the 97XX FCC
Part 68 registration number was US:51KDT08B9700.
USCO/FIC Codes: When ordering service from the telephone company for the 97XX series Cash Dispenser, the
following information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and
modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular
jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected
to a telephone line. Excesssive RENs on a telephoneline may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). To be certain of the number
devices that may be connected to a line, as determined by the local RENs, contact the local telephone company.
Harm to the Network: If the 97XX series Cash Dispenser causes harm to the telephone network, the telephone
company will notify the customer that a temporary discontinuous of service may be required. If advanced notice is
not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right
to file a complaint with the FCC if you believe it’s necessary.
Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its
facailies, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the
telephone company will provide advanced notice in order for you to make necessary modifications to maintain
uninterrupted service.
Repairs and Returns: If telecom compatibility trouble is experienced with the Model 97XX series Cash Dispenser,
you may contact for repairs and warranty information: Triton at 1-228-868-1317
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request that you disconnect the
equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
Party Lines: The Model 97XX series Cash Dispenser must not be used on party lines.
Alarm Equipment: The Model 97XX series Cash Dispenser should have its own dedicated phone line. Do not install
the 97XX on the same line as alarm equipment.
Electrical Safety Advisory: telephone comp anies report that electrical surges, typically lightening transients, are very
destructive to customer equipment connected to AC power sources. This has been identified as a major nationwide
problem. A commercially available, power surge suppressor, is recommended for use with the Model 97Xx to
minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate
to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may not prevent degradation of service in
some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier . Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all
the devices does not exceed 5.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme
aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent
les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois
pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise
locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de
raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus
n’empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur.
L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un app areil à la suite de réparations
ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie
électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble.
Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas
tenter de faire ces raccordements lui-même; il doit avoir recours à an service d’inspection des installations électriques,
ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de
terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en
une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie
de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single terminal connection tro the public switched telephone network (PSTN). However, due to differences between the individual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of
successful operation on every PSTN network termination point. In the event of problems, contact your equipment
supplier in the first instance. This unit uses only DTMF address signaling.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
EMISSIONS (EMI)
This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expence. Changes or modifications to this
unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
CANADIAN EMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the
Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus
complies with Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux app areils
numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des
Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.
UK / AUSTRALIAN EMISSION REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
What’s in This Manual .......................................................................................................................................... 1-2
Class of Service (Business-vs-Level 1) ................................................................................................................ 1-2
Standard Features ................................................................................................................................................1-4
Voice-Enabled T ransactions................................................................................................................................. 1-4
MAC Data Encryption Support ............................................................................................................................. 1-4
DATAPAK 3000 Communications Protocol Support ............................................................................................. 1-5
Close Scheduling .................................................................................................................................................1-5
Distributor EPROM Access With Challenge ......................................................................................................... 1-7
Status Monitoring.................................................................................................................................................. 1-7
Language Option.................................................................................................................................................. 1-7
International Monetary Support ............................................................................................................................ 1-7
Receipt Printer Paper Low Option ........................................................................................................................1-7
AD Screens .......................................................................................................................................................... 1-8
T ext-Based AD Screens .......................................................................................................................................1-8
Date/Time Format .............................................................................................................................................. 1-10
New or Uncirculated Note Defects ....................................................................................................................... 4-3
Preparing Used Notes ..........................................................................................................................................4-3
Preparing New or Uncirculated Notes .................................................................................................................. 4-3
MODEL 9700-SERIES ......................................................................................................................................... 4-4
MODEL 9705-SERIES ......................................................................................................................................... 4-7
Removing the Currency Cassette......................................................................................................................... 4-7
Loading the Currency Cassette ............................................................................................................................4-8
Removing the Reject Cassette ........................................................................................................................... 4-10
Reinstalling the Dispenser Mechanism............................................................................................................... 4-11
MODEL 9710-SERIES ....................................................................................................................................... 4-12
Removing the Note Tray..................................................................................................................................... 4-12
Loading the Note Tray........................................................................................................................................ 4-12
MODEL 9750-SERIES ....................................................................................................................................... 4-15
Removing the Reject Vault ................................................................................................................................. 4-17
Opening the Reject Vault.................................................................................................................................... 4-18
Closing the Reject Vault ..................................................................................................................................... 4-18
Installing the Reject Vault ................................................................................................................................... 4-18
Accessing the Management Functions Menu....................................................................................................... 5-2
Function Availability.............................................................................................................................................. 5-2
CLOSE .................................................................................................................................................................5-5
TRIAL CLOSE ...................................................................................................................................................... 5-9
DAY CLOSE ....................................................................................................................................................... 5-10
CASSETTE CLOSE ........................................................................................................................................... 5-11
TRIAL CASSETTE CLOSE ................................................................................................................................ 5-12
CASSETTE CLOSE ........................................................................................................................................... 5-13
ENTER QTY. IN CASSETTE.............................................................................................................................. 5-14
TEST DISPENSE ............................................................................................................................................... 5-21
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
FORMA T GRAPHIC MEMORY .......................................................................................................................... 5-22
TEST RECEIPT PRINTER ................................................................................................................................. 5-23
VERSION #’S .....................................................................................................................................................5-24
MORE DIAGNOSTICS....................................................................................................................................... 5-25
INJECT NEW CASSETTE ID ............................................................................................................................. 5-26
PRINT LAST X ENTRIES................................................................................................................................... 5-38
SET PRINT LENGTH ......................................................................................................................................... 5-45
LOW RECEIPT PAPER ......................................................................................................................................5-46
ENTER LEVEL PRIZE MSG............................................................................................................................... 5-50
ENTER RANDOM PRIZE MSG. ......................................................................................................................... 5-51
SET LEVEL PRIZE AMOUNT............................................................................................................................. 5-53
SET RANDOM WINNING % .............................................................................................................................. 5-54
SET LEVEL PRIZE AMOUNT............................................................................................................................. 5-59
SET RANDOM WINNING % .............................................................................................................................. 5-60
STORE MESSAGE ............................................................................................................................................ 5-68
SET TERMINAL # .............................................................................................................................................. 5-71
RELEARN BILL THICKNESS............................................................................................................................. 5-81
INTERNATIONAL CURRENCY.......................................................................................................................... 5-83
MAXIMUM AMOUNT.......................................................................................................................................... 5-84
MAX NON-CASH ............................................................................................................................................... 5-86
SET BILL DIMENSION....................................................................................................................................... 5-89
FAST CASH AMOUNT ....................................................................................................................................... 5-99
ENTER MAC MASTER KEY ............................................................................................................................ 5-101
ENTER PIN MASTER KEY .............................................................................................................................. 5-103
ENTER MAC WORKING KEY.......................................................................................................................... 5-106
ENTER PIN WORKING KEY............................................................................................................................ 5-108
DOWNLOAD WORKING KEYS ....................................................................................................................... 5-110
BACKUP NUMBER .......................................................................................................................................... 5-113
DA T AP AK ACCESS CODE............................................................................................................................... 5-114
COMPUSERVE ID ........................................................................................................................................... 5-116
CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
BACKUP NUMBER .......................................................................................................................................... 5-128
PRIMARY ALARM NUMBER ........................................................................................................................... 5-130
BACKUP ALARM NUMBER ............................................................................................................................. 5-131
A TM MONIT ORING.......................................................................................................................................... 5-134
STATUS MONITORING.................................................................................................................................... 5-135
AD SCREENS .................................................................................................................................................. 5-139
COMMUNICATION HEADER........................................................................................................................... 5-140
MORE (TERMINAL PARAMETERS)................................................................................................................ 5-141
DATE / TIME FUNCTIONS............................................................................................................................... 5-151
SET DATE FORMAT ........................................................................................................................................ 5-152
SET DATE / TIME............................................................................................................................................. 5-153
SET DATE ........................................................................................................................................................ 5-154
SET TIME......................................................................................................................................................... 5-155
Replenishing the Receipt Paper ...........................................................................................................................6-2
Cleaning the Enclosure ........................................................................................................................................ 6-4
Cleaning the Display ............................................................................................................................................ 6-4
Communication Problems .................................................................................................................................... 6-6
Resetting the Cash Dispenser.............................................................................................................................. 8-3
Voice-Enabled T ransactions................................................................................................................................. 9-5
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CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
APPENDIX A - MECHANICAL LOCK ...................................................................................A-1
About the Dial.......................................................................................................................................................A-2
To Lock.................................................................................................................................................................A-2
Changing the Combination ...................................................................................................................................A-2
APPENDIX B - ELECTRONIC LOCK.................................................................................... B-1
Entering the Combination.....................................................................................................................................B-2
Changing the Combination ...................................................................................................................................B-2
Bad Battery/Battery Replacement ........................................................................................................................B-3
APPENDIX C - WARRANTY POLICY ...................................................................................C-1
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SECTION 1 - INTRODUCTION
What’s in This Manual
This manual describes the operating features of the Model 97XXseries Cash Dispenser family.
The setup and operating procedures given in this manual are generally applicable to any Model 97XX-series Cash Dispenser. If your
Cash Dispenser does not have the ability to perform some of the
features described in this manual, it is because your processor
does not support the feature or the dispenser was purchased without that particular option.
In this manual, the terms Cash Dispenser, Dispenser, or Terminal
are used interchangeably.
Cash Dispenser Families
The 97XX Cash Dispenser family consists of a number of Cash
Dispenser models. The primary diference between the various models is in the type of dispensing mechanism installed. The dispensing mechanism holds and dispenses currency.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
The 97XX family includes the 9700, 9705, 9710 and 9750 Cash
Dispenser series. Each series, such as 9700-Series or 9710-Series, uses a dispensing mechanism that is unique to that series.
Each model in a model series, such as 9700-Series, uses the same
type of dispensing mechanism, but provides other features that
distinguish it from the other models in the series. The two primary
characteriestics that differentiate the various models in a series
are: 1.) Class of Service and 2.) Security Vault Access Type
Class of Service (Business-vs-Level 1)
The basic Model 97XX is U.L. certified for Business Hours Service. This means that the currency should be removed from the
dispenser and stored in a safe location when the business is closed
to the public. Other dispensers in the 97XX family may be U.L.
certified as “Level 1,” providing additional security and the ability
to store currency during non-business hours.
Security Vault Access (Front-vs-Rear)
The basic-model Cash Dispenser is a front-access machine, allowing access to the dispensing mechanism and currency cassettes
from the front (control-panel side) of the unit. The rear-access models allow equivalent access from the rear of the unit.
WHAT IS A CASH DISPENSER?
A Cash Dispenser of fers your customers the standard services commonly
available from an Automatic Teller
Machine (ATM), such as cash withdrawals, transfer of funds between
accounts, and balance inquiries.
Once a withdrawal has been completed, the transaction processor (the
organization that handles the connection between the terminal and the
banking system “network”) automatically debits the customer’s account.
The processor credits the merchant’s
account for the amount of the withdrawal plus any surcharge (if applicable) at the end of the business day .
As is typically the case with non-bank
(“retail”-style) ATMs, the Cash Dispenser does not accept cash deposits.
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Feature Highlights
Important features of the Model 97XX Cash Dispenser family are
highlighted in the following list:
! Supports dial-up, LAN-based, or wireless (CDPD, VSAT and
Radio-Pad) communications.
! Satisfies Americans with Disabilities Act (ADA) specifications
for height and access.
! Audio output provides user-action feedback, as well as
headphone accessible audible prompting for sight-impaired
customers.
! Multi-function, dip-style Card Reader supports magnetic stripe
cards or "smart" cards.
! Intuitive, user-friendly keypad and display interface.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
97XX without topper.
! Fixed-head thermal printer designed for quiet operation.
! Integrated, lighted advertising panels. Supports an optional,
graphics and user-selectable background screens.
Monochrome display available as an option.
! Supports remote setup, configuration and monitoring via T riton
Connect™.
! Supports single-cassette or multi-cassette configurations,
depending upon installed dispensing mechanism.
! Dispenses U.S. and international currency types, as well as
other paper-based media such as coupons or tickets.
! High-capacity electronic journal can store transactions for later
printout and analysis.
! Modular architecture eases troubleshooting and servicing.
! Small footprint design makes placement easier.
! Cabinets available in UL 291 Business Hours Service or UL
291 Level 1 Safe models.
97XX cabinet with optional backlit
advertising topper (or full-motion video
display panel).
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Standard Features
St andard features of the 97XX Cash Dispenser are summarized in
the following paragraphs.
256-Color Display
The terminal LCD screen can display text and graphics in 256 colors, providing a richer visual experience to the user. Optional monochrome displays supported.
Selectable Background Screen-Graphic
This feature places a user-defined graphical screen or image on
the screen background. Fixed screen elements such as menu buttons and labels will “float” above the background graphic. You can
use this feature to enhance the appearance of the display , support
advertising campaigns, branding opportunities, or other purposes.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
Voice-Enabled Transactions
The terminal provides voice feedback via an integrated headphone
jack, enabling sight-impaired users to plug in a set of headphones
and receive spoken assistance as they perform a transaction. See
Section 9, Customer Transactions, for more information on this
feature.
MAC Data Encryption Support
The ATM implements support for the Message Authentication Code
(MAC) data encryption protocol. This capability is typically referred
to as “MAC-ing”. NOTE: This feature is currently only available in
the Triton Standard versions of ATM Software.
MACing provides increased protection for message traffic to and
from the ATM.
SPED PIN Entry Device Support
Secure PIN Entry Device (SPED) is an encryption system that offers additional protection for the customer PIN during entry at the
ATM keypad.
Headphones are used for voiceenabled transactions.
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DATAPAK 3000 Communications Protocol
Support
The DATAPAK 3000 protocol enables the ATM to interface with
designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. NOTE: This feature is only available for use in the
Canadian market.
DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the
transaction processor.
Close Scheduling
This function enables the operator of the terminal to establish a
time at which the terminal will automatically initiate a close operation with the processor. If only manual initiation of a close is desired, this feature can be turned off.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
Exit Message
This feature allows a message to be displayed to the customer at
the conclusion of a transaction. The content of the message is
determined by the operator.
Predial Capability
By initiating the call to the processor immediately after the PIN is
keyed in, the actual transaction, once selected, can be completed
more quickly. If desired, the predial capability can be disabled, in
which case the call to the processor will not be made until after the
customer actually chooses a transaction.
Alarm Thresholds
NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.
This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer (PC)
that is running Triton Connect (version 3.0 or later):
1.) The level of cash in the cassette has fallen below a pre-defined
threshold.
2.) The number of journal entries has risen above a pre-defined
threshold.
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3.) Scheduled transfer of electronic journal data to a remote Triton
Connect host computer. This time can be set at the terminal or
via Triton Connect
Transaction and Account Type Configuration
This feature enables the terminal operator to select the types of
transactions (transfers or balance inquiries) or accounts (savings
or credit card) that will be presented to the customer. This feature
does not affect the availability of checking account withdrawal transactions, which are always presented.
Electronic Journal
The Cash Dispenser features a solid state electronic journal. The
electronic journal is based on proven Triton technology and provides improved reliability and ease of use.
The details of each transaction are stored in the journal’s memory,
and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
Normally, journal data is printed by the unit’s receipt printer, but
with the optional Triton Connect sof tware package the information
can be sent to a remote PC (Personal Computer) for storage and
subsequent analysis.
The information in the electronic journal is maintained in a safe
and secure environment. The journal is physically located in the
lower security cabinet of the unit, making it as secure as the cash
itself. Even after a transaction record has been printed to the receipt printer, it can still be read and printed again. Old records are
retained in the electronic journal until 2045 records have been
stored, at which time the journal must be printed or cleared.
The software on the terminal makes it easy to retrieve stored information as often as necessary . From the operator’s standpoint, use
of the journal is simple. All that is required of the operator is to do
a PRINT JOURNAL command on a regular basis.
Typically , the journal should be printed out whenever a DA Y CLOSE
is completed, although this is not a requirement.
When the PRINT JOURNAL command is selected, only the records
acquired since the last PRINT JOURNAL command will be printed.
Therefore, you don’t have to keep track of what record was printed
last, because the terminal does it for you.
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If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer runs out of paper before completely
printing a group of records, it is a simple matter to reprint them,
since they remain stored in the journal (until overwritten, as explained earlier).
Distributor EPROM Access With Challenge
This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service. Procedures for entering and changing the
EPROM Access Code are cont ained in the Cash Dispenser Installation and Service Manual.
Status Monitoring
This feature (not available with all versions of the terminal’s operating software) allows information about the operational status of
the terminal to be provided to the processor. The feature is activated using the terminal’s Management Functions.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
Language Option
The Cash Dispenser has a screen language option. This option
allows the terminal user to select a preferred language (such as
Spanish) when beginning an ATM transaction.
International Monetary Support
This feature allows installation and service personnel to select one
of a number of monetary symbols (such as C, ¢, $, ƒ, L, Pt., £, Q,
¥) that describe the type of currency that will be dispensed by the
Cash Dispenser. The default symbol can be viewed and changed
through the Management Functions.
Six-Digit Amount Entry Fields
U.S. domestic versions of the terminal operating software allow up
to six digits to be entered in all fields where a cash amount is expected. Some international versions of the software allow extended
field-lengths (see Extended Fields).
Receipt Printer Paper Low Option
This features allows the end user to determine whether or not the
terminal is allowed to continue processing transactions when the
receipt printer paper is low.
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Graphics Memory
The terminal is equipped with dedicated Graphics Memory, which
enables graphical Ad screens to be downloaded and displayed on
the Cash Dispenser’s LCD screen.
AD Screens
An Ad Screen is a promotional or advertising graphic that is displayed on the Cash Dispenser LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the terminal is idle) and while a customer transaction is being processed.
Triton Connect Software Release 1.8 or higher is required to support the use of AD Screens.
T ext-Based AD Screens
Text-based AD Screens can be displayed to the customer while
the terminal is performing a transaction. A maximum of four textbased ads can be displayed during the interval that the “Transaction Processing - Please Wait” message screen is being shown to
the customer. Each ad consists of up to eight lines of text, and
each ad can be displayed for an operator-specified duration.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
The messages are created and downloaded to the terminal using
Triton Connect Software Release release 1.8 or above.
Receipt Printer Graphics
Triton Connect Software Release 1.8 or higher allows a bit-mapped
graphic image in “.bmp” format to be downloaded to the terminal.
This graphic is printed on the receipt when the PRINTED GRAPHIC
option is enabled through the Management Functions. This feature utilizes the Cash Dispenser’s Graphics Memory.
Prize Coupons Option
The Cash Dispenser may be configured to award “prize coupons”
to customers on a random chance or a withdrawal amount-determined basis. Coupons are awarded as printed messages presented to the customer on a separate receipt. The messages consist of four lines of text, with up to 40 characters in each line. The
text of the message is entered from the terminal’s keypad.
There are two methods of awarding coupons. The RANDOM approach awards coupons randomly within a specified percentage
range (such as 3% of transactions) set in the management Functions.
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The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value
that is set in the Management Functions.
When a coupon is awarded, the cash dispenser beeps a distinctive tone, displays a message to alert the customer and prints a
coupon after the money is dispensed (but before the customer receipt is printed). The prize coupon is printed on a separate receipt
and a full cut is made between the coupon and the customer receipt.
Receipt Option
This feature gives customers the option of receiving or not receiving a receipt after completing a withdrawal transaction. The factory default for the RECEIPT OPTION is disabled, meaning a receipt will always be issued after each withdrawal transaction.
If the RECEIPT OPTION is enabled, the customer is given the
option of choosing to receive or not receive a printed receipt at the
end of the withdrawal transaction. If the customer fails to make a
choice, the receipt will be printed automatically after a 40-second
delay.
Triton Connect
Triton Connect is an optional software package available through
your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Cash Dispenser. The advantages of
this feature are reduced service calls and simplified terminal configuration changes, which in turn provides more immediate and
economical service for you.
The Triton Connect sof tware runs on a remote host computer , and
uses standard dial-up telephone lines to access and monitor the
terminal. Triton Connect operates by dialing up the terminal and
retrieving its data.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
WHAT IS TRITON CONNECT?
Triton Connect is PC (Personal Computer) based software that enables
you to remotely your terminals.
Triton Connect increases efficiency
and reduces costs associated with
managing terminals. Significant advantages include:
Operation on a single, stand-alone PC
or in a networked environment
Can perform a wide range of monitoring and control functions from a
central location.
Supports CDPD (cellular-wireless),
dial-up and satellite communications
with remote terminals.
The Triton Connect host computer can monitor your Cash Dispenser
24 hours a day, seven days a week, and can receive an incoming
call from the Cash Dispenser if there is a system error or service is
required.
The Terminal Configuration options in the Management Functions
area enable you to activate or deactivate Triton Connect access to
the terminal.
Key information about the status of the terminal is collected and
stored at a central location by your service provider.
TRITON SYSTEMS, INC.1-9
With this data, customer transaction reports can be developed that
make it easy to monitor your Cash Dispenser’s performance, schedule cash replenishment, and provide instant status for service dispatch should a problem occur.
Extended Amounts
The standard length of a currency amount entry field is 6 characters in U. S. domestic versions of the terminal operating software.
In some international applications this length is insufficient to allow
the entry of the full range of monetary values available in the local
currency type. The Extended Amounts feature allows the selection
of 12-character currency amount entry fields for those applications
that require it.
Once selected, the Cash Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions.
The feature is activated using the terminal’s Management Functions.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
Date/Time Format
This option allows the operator to select either MM/DD/YY or DD/
MM/YY as the format the terminal will use when printing receipts
and other reports.
Dispense Counter
This features counts the number of bills that have been dispensed
from the currency cassette and prints the total on the Receipt Printer
Test report
TRITON SYSTEMS, INC.
1-10
SECTION 2 - BASIC OPERATION
Introduction
This chapter describes the basic operation of the terminal. The
following topics are covered:
1.) Menu-Based Operation. This section gives a general overview
of the terminal display interface.
2.) Keypad Operation. Describes the layout and use of the display
and alphanumeric keypads.
3.) Changing to Management Functions. Describes how to
access the terminal’s Management Functions.
Menu-based Operation
The terminal operates as a menu driven system. Messages and
menu options presented on the LCD display screen guide the user’s
actions. The desired menu option is selected by pressing one of
the screen keys located to the left and right of the display. For the
purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending
on the function being performed.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
When a screen timeout occurs, a screen is presented which asks
the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the
user is returned to the function that was active prior to the timeout.
If the user does not make a selection within an additional 30second countdown period the terminal will automatically go to the
Customer Welcome screen.
When the unit is turned on, the dispenser will beep once and the
Top Menu, shown in Figure 2-1, will appear on the display screen
after a few seconds. From the Top Menu, you can either:
1.) Activate the terminal to perform customer transactions by
pressing the key next to CUSTOMER TRANSACTIONS.
2.) Enter the terminal system management area by pressing the
key next to MANAGEMENT FUNCTIONS.
If you do not select a menu choice within 30 seconds the terminal
will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the
terminal will automatically begin accepting customer transactions
shortly after power is restored).
Figure 2-1, T op menu.
TRITON SYSTEMS, INC.
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SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
Keypad Operation
See Figure 2-2. The user interface of the terminal consists of the
LCD display and 24 rubber keys on three keypads. The primary
menu navigation keys are arranged in two four-key groups, one
group on either side of the LCD display . The main keypad consist s
of 10 alphanumeric keys, two arrow keys and four large control
keys, all located in a 16-key group beneath the LCD display.
All of the keys that a customer would use to conduct transactions
have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act. To activate a key,
press it until a beep is heard. If the key does not beep, it means
that the key is not active for the current function, or the key was not
pressed firmly enough.
The entry of numeric characters via the keypad is straightforward:
simply press the desired key. However, in certain management
function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such
screens a flashing cursor will be evident on the display , representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press
the <CTRL> key (the blank key in the lower right-hand corner of
the keypad), and then you will press the number that has the letter
or other character you want.
LCD Screen
Receipt Chute
Main Keypad
Card Reader
Figure 2-2, Control Panel Interface.
Menu Keys
Headphone Jack
Each of the numbered keys (<0> through <9>) has six characters
available. See Figure 2-3, Alphanumeric Keypad, and Table 2-1,
Keypad Characters. On most of these keys (<2> through <9>), the
first three of the available characters are alphabetic, and are printed
on the keycap above the number character. Two keys, the <0> and
<1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).
The first character on the first key (0-9) you press after the <CTRL>
key will be displayed at the current cursor position. Pressing the
same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6). When the desired
character is displayed, press the <RIGHT ARROW> key to ‘lock it
in’ and move the cursor to the next position. Repeat these steps to
enter the next character.
The <RIGHT ARROW> and <LEFT ARROW> keys are used in
most alphanumeric data entry situations. The <LEFT ARROW> is
used to back up and erase a character. The <RIGHT ARROW> is
used to lock in a character. These keys will auto-repeat if held
down for more than one second.
TRITON SYSTEMS, INC.2-3
The <CLEAR> key can be used to clear an entry and start over.
The <CANCEL> key will abort the current transaction.
The keys located beside the display are called the Screen Keys.
They are used in the selection of menu functions. A Screen Key is
only active when a function or menu option name is displayed beside the key.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
123
QZABCDEF
456
GHIJKLMNO
789
PRSTUVWXY
0
Figure 2-3, Alphanumeric keypad.
ENTER
CLEAR
CANCEL
T able 2-1, Keypad Characters.
TRITON SYSTEMS, INC.
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Accessing Management Functions
You can enter the terminal MANAGEMENT FUNCTIONS main
menu screen by performing any one of the three procedures listed
below:
1. If the Customer Welcome screen is being displayed, press and
hold down the <CTRL> key; while holding down the <CTRL>
key, press the <1> key. Release both keys. After a moment
the Top Menu screen (shown in Figure 2-1) will be displayed.
Select the MANAGEMENT FUNCTIONS option.
2. Reset the terminal by removing and reapplying power to the
terminal. When the Top Menu is displayed select
MANAGEMENT FUNCTIONS.
3. Remove and then reapply power to the terminal using the ON/
OFF switch located on the right side of the card cage inside
the upper enclosure of the terminal. When the Top Menu is
displayed select MANAGEMENT FUNCTIONS.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display to the
Customer Welcome screen so the terminal is ready to perform
customer transactions. Selecting MANAGEMENT FUNCTIONS
opens the password screen, which in turn provides access to menus
that are used for changing or viewing terminal parameters.
Whenever the MANAGEMENT FUNCTIONS choice is selected,
the terminal will ask for a password to be entered. For a first-time
configuration, enter the default MASTER P ASSWORD of ’123456’
on the keypad and then press the <ENTER> key. This ‘default’
password will be valid until it is changed.
**NOTE**
The operator of the terminal must change the MASTER PASSWORD to a new password when the installation is complete.
The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen. The
typical response to this message is to reset the terminal. After resetting the terminal the Top Menu screen will display any applicable status messages and error code numbers.
TRITON SYSTEMS, INC.2-5
The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS. Press RESET ERROR
to attempt to clear the error, or enter the MANAGEMENT FUNCTIONS area, as desired. See Section 8, Error Recovery, for more
information.
SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 97XX-Series
TRITON SYSTEMS, INC.
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SECTION 3 - INITIAL SETUP
Cash Dispenser Parameter Categories
There are a number of setup parameters that must be configured
when a Cash Dispenser is installed. Generally speaking, these parameters can be grouped into the following major categories:
! Communications
! Security
! Surcharging
! Currency Settings
! Cassette Setup
! Transactions
SECTION 3 - INITIAL SETUPOPERATION MANUAL - MODEL 97XX-Series
! Receipts
! Coupons
! Languages
! Messages
! Ad Screens
! Date/Time Settings
! Status Monitoring
! Close
! User Interface
! Options
Each area consists of one or more individual parameters. In terms
of Cash Dispenser operation, the importance level of individual
parameters within a category can be described as Critical, Re-quired, Important, or User-Defined.
TRITON SYSTEMS, INC.
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Parameter Importance Levels
Critical
The parameters with this importance level are primarily those that
represent the minimum number of parameters that must be correctly configured in order to process transactions. In addition, because of the importance of protecting access to the Cash Dispenser
Management Functions, the access password parameters are also
included in this category . The primary parameters in this category
include various Communications and Security (including access
password) parameters.
Required
These parameters further satisfy your transaction processor’s setup
or operational requirements. Parameters in this area define the
ability of your Cash Dispenser to offer various types of transactions, to correctly present those transactions to the customer and
to accurately record those transactions. Surcharging, Currency,
Cassette and Transactions parameters fall into this category.
SECTION 3 - INITIAL SETUPOPERATION MANUAL - MODEL 97XX-Series
Important
These parameters are used to manage transaction activity recordkeeping, enable remote monitoring of Cash Dispenser operation,
and to ensure receipts and other records are accurately annotated
with the correct date and time. St atus Monitoring, Close and Date/
Time parameters are included in this category.
User-Defined
These parameters are configured at your discretion, and are used
to customize the appearance and functionality of the Cash Dispenser to meet the unique language needs of your intended customers, adjust user interface appearance, satisfy advertising or
promotional requirements, or meet other locale-specific requirements. The management of optional features is also included in
this area. Languages, Receipts, Coupons, Messages, Ad Screens,
User Interface and Options parameters fall into this category.
NOTE: The importance-level of individual parameters as described
in this manual is provided as a general guide, to assist you in understanding and prioritizing the setup requirements of your Cash
Dispenser. If, after evaluating your unique requirements, you feel
that a parameter is more (or less) important to your particular needs,
you are free to treat that parameter accordingly.
TRITON SYSTEMS, INC.3-3
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