Triton 9700 Operation Manual

COMMON ERROR CODES

RESETTING ERRORS

COMMUNICATION PROBLEMS

CARD READER PROBLEMS

MANAGEMENT FUNCTIONS

NOTIFY

ATTENDANT

RESET ATM RESET ERROR

RESET ATM: OPEN THE ATM CONTROL PANEL AND LOCATE THE POWER SWITCH ON THE LEFT SIDE OF THE POWER MODULE AT THE REAR OF THE ENCLOSURE. PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).

RESET ERROR: AFTER AN A TM RESET, THE RESET ERROR AND MANAGEMENT OPTIONS APPEAR. SELECT THE RESET ERROR OPTION. IF THE PROBLEM HAS BEEN CORRECTED, THE A TM SHOULD RETURN TO NORMAL OPERATION.

TEMPORARIL Y OUT

OF SERVICE

ERROR CODE #XXX

CONTACT SERVICE PERSONNEL

ACCESS INSTRUCTIONS

1. AT ATM WELCOME SCREEN, PRESS AND HOLD DOWN <CTRL> KEY (LOWER-RIGHT CORNER OF KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH KEYS. IF WELCOME SCREEN IS NOT DISPLAYED, RESET ATM USING PROCEDURE . TOP MENU, OR RESET ERROR/MANAGEMENT MENU SHOULD APPEAR.

2. SELECT MANAGEMENT OPTION. ENTER PASSWORD TO ACCESS MANAGEMENT FUNCTIONS MENU.

CAN’T READ CUSTOMER CARD

1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. TRY TO READ THE CARD. IF PROBLEM STILL EXISTS, RESET ATM USING INSTRUCTIONS IN . TR Y T O READ THE CARD. IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.

2. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE .

3. SELECT DIAGNOSTICS OPTION. SELECT MORE DIAGNOSTICS OPTION. SELECT SCAN CARD OPTION.

5. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7.

6. OPEN ATM CONTROL PANEL. REMOVE AND THEN RECONNECT DATA CABLE (RIBBON CABLE) ON CARD READER. CLOSE ATM CONTROL PANEL.

7. RESET ATM USING PROCEDURE . TRY TO READ A CARD. IF PROBLEM STILL EXISTS, CONTACT YOUR SERVICE PROVIDER.

CAN’T INSERT CARD FULLY

1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.

2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.

3. CLOSE THE ATM CONTROL P ANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.

COMMUNICATION ERROR

1. RESET ATM USING PROCEDURE . IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.

2. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM BOTTOM PLUG ON LEFT SIDE OF POWER MODULE (AT REAR OF ENCLOSURE). PLUG IN THE BASE UNIT (NOT THE HANDSET) OF A TELEPHONE. LISTEN FOR DIAL TONE.

3. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL P ANEL. CONT ACT YOUR ATM SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 4.

4. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A TELEPHONE. LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.

SYSTEM UNAVAILABLE

ERROR

CODE

139 140

141 148

151

182

183

MEANING

FEED FAILURE

PRINTER NOT RESPONDING

PRINTER TIMEOUT

PAPER JAM

ELECTRONIC

JOURNAL

WRITE FAILURE

ELECTRONIC

JOURNAL FULL

CURRENCY

CASSETTE

LOW

RECEIPT

PRINTER

PAPER LOW

RECOMMENDED ACTIONS

1. REMOVE AND OPEN CASSETTE.

2. IF THERE IS CURRENCY IN CASSETTE, GO TO STEP 3. If NOT, LOAD CURRENCY. GOTO STEP 4.

3. IS CURRENCY OF GOOD QUALITY? IF YES, GO TO STEP 4. IF NO, OBTAIN GOOD QUALITY CURRENCY. CONTINUE WITH STEP 4.

4. SHUFFLE CURRENCY. REPACK CASSETTE.

5. REPLACE CASSETTE USING PROCEDURE .

6. RESET ERROR USING PROCEDURE . IF ERROR CLEARS, GO TO STEP 8. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

7. DO A TEST DISPENSE. IF ERROR DOES NOT RETURN, PLACE A TM BACK IN SERVICE.

8. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

1. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.

2. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. REMOVE JAM, IF PRESENT. CLOSE A TM CONTROL PANEL.

3. RESET ERROR USING PROCEDURE . IF ERROR CLEARS, GOTO STEP 6. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

4. PERFORM RECEIPT PRINTER TEST.

5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

1. PRINT OR CLEAR THE JOURNAL USING PROCEDURE .

2. RESET ERROR USING PROCEDURE . IF ERROR CLEARS, PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

1. UNLOCK SECURITY CABINET. REMOVE CURRENCY CASSETTE.

2. ADD CURRENCY TO CASSETTE. REPLACE CASSETTE USING PROCEDURE . CLOSE AND LOCK SECURITY CABINET.

3. RESET ERROR USING PROCEDURE . IF ERROR CLEARS, GO TO STEP 4. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

4. DO A TEST DISPENSE.

5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

1. OPEN ATM CONTROL PANEL.

2. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.

3. CLOSE CONTROL PANEL. RESET ERROR USING PROCEDURE . IF ERROR CLEARS, GOTO STEP 5. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

4. PERFORM RECEIPT PRINTER TEST.

5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

CASSETTE/DAY CLOSE

JOURNAL

SERVICE PROVIDER

REPLENISHING CASSETTES

REPLACING RECEIPT PRINTER PAPER

CASSETTE CLOSE

1. GO TO MANAGEMENT FUNCTIONS USING PROCEDURE . SELECT CLOSE OPTION. CHOOSE CASSETTE CLOSE. SELECT CASSETTE A. SELECT CASSETTE CLOSE. CASSETTE CLOSE RECEIPT PRINTS.

2. REMOVE CASSETTE. COUNT CASH. CASH IN CASSETTE (INCLUDING REJECT NOTES) SHOULD EQUAL REMAINING AMOUNT VALUE ON RECEIPT.

3. LOAD CASSETTE, USING PROCEDURE . REPLACE CASSETTE. SELECT ENTER QTY. IN CASSETTE FROM CLOSE MENU. ENTER NUMBER OF BILLS LOADED IN CASSETTE. PERFORM A TRIAL CASSETTE CLOSE. KEEP RECEIPT AS RECORD OF BEGINNING CASSETTE BALANCE. PLACE ATM IN SERVICE.

DAY CLOSE

1. SELECT DAY CLOSE OPTION. RECEIPT PRINTS. NOTE: IF ATM DAY CLOSE IS NOT PERFORMED AT SAME TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT MATCH TERMINAL SETTLEMENT AMOUNT ON DAY CLOSE RECEIPT.

2. PLACE ATM IN SERVICE.

ACCESS MANAGEMENT FUNCTIONS USING PROCEDURE AND SELECT THE JOURNAL OPTION. TO CLEAR THE JOURNAL: SELECT THE CLEAR JOURNAL OPTION. THIS WILL AUDIT ALL UNPRINTED JOURNAL RECORDS. AUDITED RECORDS WILL NOT BE PRINTED WHEN THE PRINT JOURNAL COMMAND IS USED.

ACCESS MANAGEMENT FUNCTIONS USING PROCEDURE AND SELECT THE JOURNAL OPTION. TO PRINT THE JOURNAL SELECT THE PRINT JOURNAL OPTION. THIS WILL PRINT ALL RECORDS THAT HAVE NOT BEEN AUDITED. THE RECORDS WILL BE MARKED. TO PRINT PREVIOUSLY AUDITED OR PRINTED JOURNAL RECORDS, USE THE PRINT LAST X ENTRIES OPTION.

CLEAR JOURNAL

PRINT JOURNAL

STEP ACTION

REMOVE

CASSETTE.

STEP

LIFT REJECT TRAY .

PUSH PACKER PLATE TO REAR AND LOCK.

ACTION

STEP ACTION

CUT REMAINING PAPER TO ALLOW REMOVAL.

PRESS FEED BUTTON TO CLEAR PAPER FROM PAPER PATH.

LIFT SPINDLE TO TAKE-OUT HOLE AND REMOVE PAPER ROLL AND SPINDLE.

STEP

PLACE SPINDLE IN NEW PAPER ROLL.

ACTION

PLACE NEW PAPER ROLL ON BRACKET. MAKE SURE PAPER FEEDS FROM BOTTOM!

FEED END OF PAPER INTO FEED SLOT.

USE KEY TO PRIME CASSETTE

(GREEN WINDOW).

SLIDE CASSETTE ON TO

LOADING TRAY.

LIFT TOP.

CHECK

4 8

REJECT TRAY .

LOAD CURRENCY.

UNLOCK PACKER PLATE.

CLOSE TOP .

REMOVE CASSETTE FROM LOADING TRAY .

USE KEY TO PRIME CASSETTE (GREEN WINDOW).

REPLACE CASSETTE.

REMOVE SPINDLE FROM OLD PAPER ROLL.

THIS AREA FOR SERVICE PROVIDER CONTACT INFORMATION:

PAPER WILL FEED AUTOMA TICALLY.