Triton 9670 Operation Manual

ULTI

ASH

(MODELS 9650/9670)

OPERATION MANUAL

TDN 07103-00083 03/00

-C

ASSETTE

ISPENSER

Version 4.1

CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION)

RETURN ADDRESS:

522 E. Railroad Street 21405 B Street Long Beach, MS 39560 Long Beach, MS 39560 PHONE: (228) 868-1317 FAX: (228) 868-0437

Copyright © 2000 Triton Systems , Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form, by any means whatsoever, without the express written permission of Triton Systems, Inc.

MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

FCC COMPLIANCE

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class A digital device, persuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expence.

MODELS 9650/9670

Warning:

Note:

CANADIAN EMISSION REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.

AUSTRALIAN EMISSION REQUIREMENTS

Warning:

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Triton Systems, Inc.

MODELS 9650/9670

ULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

TRITON SYSTEMS, INC.

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MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

MODELS 9650/9670

AVIS:

L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements luimême; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

Triton Systems, Inc.

MODELS 9650/9670

MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

CONTENTS

ECTION 1 - INTRODUCTION ........................................................................................................................... 1-1

WHAT’S NEW IN ATM SOFTWARE RELEASE 4.1 ........................................................................................ 1-2

EPROM UPGRADE REQUIREMENT .......................................................................................................... 1-2

WHAT’S IN THIS MANUAL ........................................................................................................................ 1-3

WHAT IS A CASH DISPENSER? ................................................................................................................ 1-3

BALANCING DAILY TRANSACTIONS ............................................................................................................ 1-4

SECTION 2 - FEATURES ................................................................................................................................ 2-1

MULTI-CASSETTE CASH DISPENSERS ........................................................................................................ 2-2

NEW FEATURES .................................................................................................................................... 2-2

STANDARD FEATURES OF THE MULTI-CASSETTE CASH DISPENSERS .............................................................. 2-3

SECTION 3 - OPERATION AND SETUP .............................................................................................................. 3-1

BASIC OPERATION ................................................................................................................................. 3-2

MENU BASED OPERATION ....................................................................................................................... 3-2

KEYPAD OPERATION ............................................................................................................................... 3-3

CHANGING TO MANAGEMENT FUNCTIONS ................................................................................................... 3-5

INITIAL CASH DISPENSER CONFIGURATION ................................................................................................. 3-6

ADDITIONAL PARAMETERS ....................................................................................................................... 3-8

SETUP PARAMETERS ............................................................................................................................ 3-10

SECTION 4 - HANDLING CASSETTES ................................................................................................................ 4-1

INTRODUCTION ...................................................................................................................................... 4-2

DISPENSING MECHANISM ........................................................................................................................ 4-2

MEDIA CONDITION ................................................................................................................................. 4-2

REMOVING NOTE CASSETTES .................................................................................................................. 4-4

INSTALLING NOTE CASSETTES .................................................................................................................. 4-5

OPENING NOTE CASSETTES .................................................................................................................... 4-5

LOADING NOTE CASSETTES..................................................................................................................... 4-6

REMOVING THE REJECT VAULT ................................................................................................................ 4-9

OPENING THE REJECT VAULT ................................................................................................................ 4-10

CLOSING THE REJECT VAULT................................................................................................................. 4-10

INSTALLING THE REJECT VAULT .............................................................................................................. 4-11

SECTION 5 - MANAGEMENT FUNCTIONS ........................................................................................................... 5-1

INTRODUCTION ...................................................................................................................................... 5-2

ACCESSING THE MANAGEMENT FUNCTIONS MENU ....................................................................................... 5-2

FUNCTION AVAILABILITY .......................................................................................................................... 5-3

MANAGEMENT FUNCTIONS CHART ............................................................................................................ 5-3

FUNCTION: MANAGEMENT FUNCTIONS (MAIN MENU) ................................................................. 5-5

FUNCTION: CLOSE ............................................................................................................................. 5-6

FUNCTION: SCHEDULE CLOSE .................................................................................................. 5-7

FUNCTION: CHANGE SCHEDULE ........................................................................................ 5-8

FUNCTION: SEND TERMINAL TOTALS ....................................................................................... 5-9

FUNCTION: TRIAL CLOSE ......................................................................................................... 5-10

FUNCTION: DAY CLOSE ............................................................................................................. 5-11

FUNCTION: CASSETTE CLOSE ................................................................................................. 5-12

FUNCTION: TRIAL CASSETTE CLOSE ............................................................................... 5-13

FUNCTION: CASSETTE CLOSE .......................................................................................... 5-14

TRITON SYSTEMS, INC.

MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

ODELS 9650/9670

CONTENTS

UNCTION: ENTER QTY. IN CASSETTE ............................................................................. 5-15

FUNCTION: SELECT CASSETTE......................................................................................... 5-16

FUNCTION: TRIAL CASSETTE CLOSE (ALL) ............................................................................ 5-17

FUNCTION: DIAGNOSTICS............................................................................................................... 5-18

FUNCTION: STATUS ................................................................................................................... 5-19

FUNCTION: PURGE .................................................................................................................... 5-20

FUNCTION: TEST DISPENSE .................................................................................................... 5-21

FUNCTION: FORMAT MEMORY EXP. CARD ............................................................................. 5-22

FUNCTION: TEST RECEIPT PRINTER ...................................................................................... 5-23

FUNCTION: VERSION #’S .......................................................................................................... 5-24

FUNCTION: MORE DIAGNOSTICS ............................................................................................ 5-25

FUNCTION: INJECT NEW CASSETTE ID ............................................................................ 5-26

FUNCTION: RESET/TEST MODEM...................................................................................... 5-27

FUNCTION: FORCE UNLOCK CASSETTES ........................................................................ 5-28

FUNCTION: SCAN CARD ..................................................................................................... 5-30

FUNCTION: LANGUAGE/IDIOMA...................................................................................................... 5-31

FUNCTION: ENGLISH/INGLES .................................................................................................... 5-32

FUNCTION: SPANISH/ESPANOL................................................................................................ 5-33

FUNCTION: ENABLE/DISABLE CUST. OPTION ........................................................................ 5-34

FUNCTION: JOURNAL ...................................................................................................................... 5-35

FUNCTION: PRINT JOURNAL .................................................................................................... 5-36

FUNCTION: CLEAR JOURNAL ................................................................................................... 5-37

FUNCTION: PRINT LAST X ENTRIES ........................................................................................ 5-38

FUNCTION: CASSETTE SERVICE.................................................................................................... 5-39

FUNCTION: PASSWORD MAINTENANCE ........................................................................................ 5-40

FUNCTION: MASTER PASSWORD ............................................................................................ 5-41

FUNCTION: ADMINISTRATION PASSWORD ............................................................................. 5-42

FUNCTION: TERMINAL CONFIGURATION ...................................................................................... 5-43

FUNCTION: PRINTER SETTINGS .............................................................................................. 5-44

FUNCTION: SET PRINT LENGTH ........................................................................................ 5-45

FUNCTION: LOW RECEIPT PAPER ..................................................................................... 5-46

FUNCTION: PRINTER GRAPHICS ....................................................................................... 5-47

FUNCTION: RANDOM/LEVEL PRIZE COUPONS ...................................................................... 5-48

FUNCTION: PRINTED COUPONS........................................................................................ 5-49

FUNCTION: ENTER LEVEL PRIZE MSG. ...................................................................... 5-50

FUNCTION: ENTER RANDOM PRIZE MSG. ................................................................. 5-51

FUNCTION: ENABLE/DISABLE COUPON AWARDS ..................................................... 5-52

FUNCTION: SET LEVEL PRIZE AMOUNT ..................................................................... 5-53

FUNCTION: SET RANDOM WINNING % ....................................................................... 5-54

FUNCTION: DISPENSED COUPONS .............................................................................. 5-55

FUNCTION: SELECT LEVEL COUPON CASSETTE ..................................................... 5-56

FUNCTION: SELECT RANDOM COUPON CASSETTE................................................. 5-57

FUNCTION: ENABLE/DISABLE COUPON AWARDS ..................................................... 5-58

FUNCTION: SET LEVEL PRIZE AMOUNT ..................................................................... 5-59

FUNCTION: SET RANDOM WINNING % ....................................................................... 5-60

FUNCTION: CHANGE MESSAGES ............................................................................................ 5-61

FUNCTION: MARKETING MESSAGE .................................................................................. 5-62

FUNCTION: SURCHARGE MESSAGES .............................................................................. 5-64

FUNCTION: WELCOME MESSAGE ..................................................................................... 5-65

Triton Systems, Inc.

MODELS 9650/9670

CONTENTS

UNCTION: SURCHARGE OWNER ..................................................................................... 5-66

FUNCTION: EXIT MESSAGE ................................................................................................ 5-67

FUNCTION: STORE MESSAGE ........................................................................................... 5-68

FUNCTION: TERMINAL OWNER.......................................................................................... 5-69

FUNCTION: SET TERMINAL PARAMETERS ............................................................................ 5-70

FUNCTION: SET TERMINAL # ............................................................................................. 5-71

FUNCTION: RESET SEQ # ................................................................................................... 5-72

FUNCTION: SURCHARGE MODE ........................................................................................ 5-73

FUNCTION: SURCHARGE PERCENT ........................................................................... 5-74

FUNCTION: ENABLE/DISABLE SURCHARGE MODE ................................................. 5-75

FUNCTION: SURCHARGE LOCATION .......................................................................... 5-76

FUNCTION: BLOCK ISO’S ............................................................................................. 5-77

FUNCTION: SURCHARGE AMOUNT ............................................................................. 5-79

FUNCTION: CASSETTE SETUP .......................................................................................... 5-80

FUNCTION: RELEARN BILL THICKNESS ..................................................................... 5-81

FUNCTION: INTERNATIONAL CURRENCY .................................................................. 5-82

FUNCTION: MAXIMUM AMOUNT .................................................................................. 5-83

FUNCTION: MAX. NON-CASH ....................................................................................... 5-84

FUNCTION: EXTENDED AMOUNT ................................................................................ 5-85

FUNCTION: CASSETTE PARAMETERS ........................................................................ 5-86

FUNCTION: SET BILL DIMENSION ......................................................................... 5-87

FUNCTION: VALUE .................................................................................................. 5-88

FUNCTION: TYPE .................................................................................................... 5-89

FUNCTION: SERVICE .............................................................................................. 5-90

FUNCTION: CURRENCY DATA ............................................................................... 5-91

FUNCTION: CASSETTE........................................................................................... 5-93

FUNCTION: DESCRIPTION ..................................................................................... 5-94

FUNCTION: PRIMARY DESCRIPTION ............................................................. 5-95

FUNCTION: SECONDARYDESCRIPTION ........................................................ 5-96

FUNCTION: FAST CASH AMOUNT................................................................................ 5-97

FUNCTION: KEY MANAGEMENT......................................................................................... 5-98

FUNCTION: ENTER MAC MASTER KEY ....................................................................... 5-99

FUNCTION: ENTER PIN MASTER KEY ....................................................................... 5-101

FUNCTION: INJECT MASTER KEYS ........................................................................... 5-103

FUNCTION: ENTER MAC WORKING KEY .................................................................. 5-104

FUNCTION: ENTER PIN WORKING KEY .................................................................... 5-106

FUNCTION: DOWNLOAD WORKING KEYS ................................................................ 5-108

FUNCTION: TELEPHONE ................................................................................................... 5-109

FUNCTION: PRIMARY NUMBER ................................................................................. 5-110

FUNCTION: BACKUP NUMBER ....................................................................................5-111

FUNCTION: DATAPAK ACCESS CODE ....................................................................... 5-112

FUNCTION: PREDIAL ................................................................................................... 5-113

FUNCTION: COMPUSERVE ID .................................................................................... 5-114

FUNCTION: MODEM SETUP ....................................................................................... 5-115

FUNCTION: DIAL MODE ........................................................................................ 5-116

FUNCTION: DIAL RATE ......................................................................................... 5-117

FUNCTION: BAUD RATE ....................................................................................... 5-118

FUNCTION: MODEM SETUP STRING .................................................................. 5-119

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ODELS 9650/9670

CONTENTS

UNCTION: RESET/TEST MODEM ....................................................................... 5-120

FUNCTION: MORE TERMINAL PARAMETERS ........................................................................ 5-121

FUNCTION: ADJUST VOLUME/CONTR ............................................................................. 5-122

FUNCTION: RECEIPT OPTION .......................................................................................... 5-123

FUNCTION: TRITON CONNECT ........................................................................................ 5-124

FUNCTION: PRIMARY NUMBER ................................................................................. 5-125

FUNCTION: BACKUP NUMBER ................................................................................... 5-126

FUNCTION: ALARM NUMBERS ................................................................................... 5-127

FUNCTION: PRIMARY ALARM NUMBER ............................................................. 5-128

FUNCTION: BACKUP ALARM NUMBER ............................................................... 5-129

FUNCTION: ENABLE/DISABLE CALL BACK ............................................................... 5-130

FUNCTION: ENABLE/DISABLE TRITON CONNECT ................................................... 5-131

FUNCTION: ATM MONITORING ........................................................................................ 5-132

FUNCTION: STATUS MONITORING ........................................................................... 5-133

FUNCTION: HEARTBEAT MESSAGE ......................................................................... 5-134

FUNCTION: AD SCREENS ................................................................................................. 5-137

FUNCTION: COMMUNICATION HEADER .......................................................................... 5-138

FUNCTION: MORE.............................................................................................................. 5-139

FUNCTION: ALARM THRESHOLDS ............................................................................ 5-140

FUNCTION: SET LOW CASH THRESHOLD ......................................................... 5-141

FUNCTION: SET JOURNAL THRESHOLD ............................................................ 5-142

FUNCTION: SET SCHEDULED JOURNAL ............................................................ 5-143

FUNCTION: VIEW/MODIFY OPTIONS ............................................................................... 5-144

FUNCTION: ACTIVATE ................................................................................................. 5-145

FUNCTION: DEACTIVATE ............................................................................................ 5-146

FUNCTION: SELECT FEATURE NUMBER .................................................................. 5-147

FUNCTION: DATE/TIME FUNCTIONS .............................................................................................. 5-148

FUNCTION: SET DATE FORMAT.............................................................................................. 5-149

FUNCTION: SET DATE/TIME .................................................................................................... 5-150

FUNCTION: SET DATE ....................................................................................................... 5-151

FUNCTION: SET TIME ........................................................................................................ 5-152

FUNCTION: TRANSACTION TYPES ................................................................................................ 5-153

FUNCTION: ACCOUNT TYPES ........................................................................................................ 5-154

SECTION 6 - MAINTENANCE ........................................................................................................................... 6-1

CLEANING THE ENCLOSURE ..................................................................................................................... 6-2

CLEANING THE DISPLAY .......................................................................................................................... 6-2

CARD READER MAINTENANCE.................................................................................................................. 6-2

REPLENISHING THE RECEIPT PAPER ......................................................................................................... 6-3

SECTION 7 - JOURNAL ENTRIES ..................................................................................................................... 7-1

JOURNAL ENTRIES ................................................................................................................................. 7-2

SECTION 8 - ERROR RECOVERY ..................................................................................................................... 8-1

INTRODUCTION ...................................................................................................................................... 8-2

ERROR RECOVERY ................................................................................................................................ 8-2

RESETTING THE CASH DISPENSER ............................................................................................................ 8-3

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CONTENTS

ECTION 9 - INTERPRETING RETURN CODES .................................................................................................... 9-1

INTRODUCTION ...................................................................................................................................... 9-2

READING RETURN CODES ....................................................................................................................... 9-2

GENERAL STATUS CODES ....................................................................................................................... 9-3

THE STATUS FUNCTION .......................................................................................................................... 9-6

APPENDIX A - MECHANICAL COMBINATION LOCK INSTRUCTIONS ...................................................................... A-1

ABOUT THE DIAL ................................................................................................................................... A-2

UNLOCKING 3-NUMBER COMBINATIONS ..................................................................................................... A-2

TO LOCK ............................................................................................................................................. A-2

CHANGING THE COMBINATION.................................................................................................................. A-3

APPENDIX B - ELECTRONIC COMBINATION LOCK INSTRUCTIONS ...................................................................... B-1

ENTERING COMBINATION ......................................................................................................................... B-2

CHANGING COMBINATION ........................................................................................................................ B-2

LOCKOUT FEATURE ................................................................................................................................ B-2

BATTERY REPLACEMENT ......................................................................................................................... B-2

APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES ...................................................................... C-1

PARTS-ONLY LIMITED MANUFACTURER’S WARRANTY ................................................................................... C-3

DISCLAIMER OF WARRANTIES ..................................................................................................................C-3

SHIPPING DAMAGE ................................................................................................................................ C-4

AUTHORIZED INSTALLATION AND SERVICE PROVIDERS ...................................................................................C-4

TRITON’S TECHNICAL SERVICES DEPARTMENT ............................................................................................ C-5

CONTACT INFORMATION .......................................................................................................................... C-6

APPENDIX D - CASH DISPENSER INSTALLATION INSTRUCTIONS ........................................................................ D-1

INTRODUCTION ...................................................................................................................................... D-2

INSTALLING THE CASH DISPENSER CABINET ...............................................................................................D-2

INSTALLING THE DISPENSING MECHANISM...................................................................................................D-3

COMPLETING THE PHYSICAL INSTALLATION ..................................................................................................D-5

TEST DISPENSE .................................................................................................................................... D-6

APPENDIX E - CASSETTE ADJUSTMENT PROCEDURE ..................................................................................... E-1

INTRODUCTION ...................................................................................................................................... E-2

NOTE MEASUREMENTS ........................................................................................................................... E-2

PRELIMINARY PREPARATIONS ................................................................................................................... E-2

NOTE LENGTH ADJUSTMENT .................................................................................................................... E-2

NOTE WIDTH ADJUSTMENT ..................................................................................................................... E-7

INDEX ...................................................................................................................................................... I-1

TRITON SYSTEMS, INC.

SECTION 1

INTRODUCTION

MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

MODELS 9650/9670

SECTION 1 - INTRODUCTION

WHAT’S NEW IN ATM SOFTWARE RELEASE 4.1

The newest release of ATM operating software, Version 4.1, offers a number of new features and benefits. These include:

• IMPROVED MONOCHROME AD GRAPHIC DISPLAY SUPPORT. The rendering of gray-scale images

has been improved significantly. The availability of a more life-like rendering of monochrome graphics can make the use of these images a more appealing option in certain applications.

• 256-COLOR AD GRAPHIC DISPLAY SUPPORT. ATM Software Release 4.1 delivers support for

the new 256-color display feature of Triton Systems ATMs. Ad Graphic screens can now be displayed using a richer palette of 256 colors.

• “MAC” DATA ECRYPTION SUPPORT. ATM Software Release 4.1 implements support for the

Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”. This feature provides increased protection for message traffic to and from the ATM. The SPED option (described next) is required to take advantage of

MAC-ing.

• SECURE PIN ENTRY DEVICE SUPPORT. The newest ATM EPROM upgrade, along with Soft-

ware Release 4.1, support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device, or SPED. SPED is an encryption system that offers additional protection of the customer PIN during entry at the ATM keypad. SPED is an option, and is only re-

quired if MAC-ing support is desired.

• DATAPAK 3000 COMMUNICATIONS PROTOCOL SUPPORT. ATM Software Release 4.1 is

DATAPAK 3000 protocol-compliant. This new capability enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor. This feature is only available for ATMs operating in Canada.

EPROM UPGRADE REQUIREMENT

The new features of ATM Software Release 4.1 require a corresponding upgrade to the Cash Dispenser’s EPROM chip, which is located on the Memory Module. The EPROM version required is SD02.01 or higher.

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MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 1 - INTRODUCTION

HAT’S IN THIS MANUAL

This manual describes all operating features of the following Single-Cassette Cash Dispensers:

1.) Model 9650. UL291 Business Hours Service Listed.

2.) Model 9670. UL291 Level 1, 24-Hour Service Listed.

Business Hours Service means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public. Level 1, 24-Hour Service means that the dispenser can provide round-the-clock currency protection.

The setup and operating procedures given in this manual are applicable to the Single-Cassette Cash Dispenser models listed above. If the Cash Dispenser you are using does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased without that particular option.

In this manual, the terms Cash Dispenser, Dispenser, or Terminal are used interchangeably, and refer to any of the Single-Cassette Cash Dispenser models listed above.

WHAT IS A CASH DISPENSER?

A Cash Dispenser offers your customers the standard services commonly available from an Automatic Teller Machine (ATM), such as cash withdrawals, transfer of funds between accounts, and balance inquiries.

Once a withdrawal has been completed, the transaction processor (the organization that handles the connection between the terminal and the banking system “network”) automatically debits the customer’s account. The processor credits the merchant’s account for the amount of the with- drawal plus any surcharge (if applicable) at the end of the business day.

As is typically the case with non-bank (“retail”-style) ATMs, the Cash Dispenser does not accept cash deposits.

BALANCING DAILY TRANSACTIONS

The Cash Dispenser keeps track of all transactions and provides simple printed reports to assist in maintaining accurate balance records. The DAY CLOSE function, for example, summarizes the transaction activities of the previous business day. The CASSETTE CLOSE function summarizes the activities since the cash cassette was last loaded.

1-3

TRITON SYSTEMS, INC.

MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

MODELS 9650/9670

SECTION 1 - INTRODUCTION

The exact details of the closing procedure vary slightly, depending upon the sponsoring network. The closing procedures that are applicable in most cases are described in detail in Section 5, Management Functions.

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1-4

SECTION 2

FEATURES

MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

MODELS 9650/9670

SECTION 2 - FEATURES

MULTI-CASSETTE CASH DISPENSERS

The general features of the Multi-Cassette Cash Dispenser family are described in Table 2-1:

Table 2-1. Features of the model 9650/9670

• High-quality, low-cost multi-cassette operation.

• UL 291 Business Hours Service (model 9650) or Level 1 (model 9670)

• 24-Hour Service models available.

• Uses an ordinary dial-up telephone line, instead of an expensive leased line.

• 2400 bps (bits-per-second) modem standard (optional 14400 and 33600 bps modems

available).

• Cassettes hold appoximately 3000 new notes (actual capacity depends upon currency

quality and thickness) each for maximum time between cash replenishment cycles.

• Friction-feed cash dispensing mechanism stores rejected notes in a separate cassette

for safekeeping and ease of accountability.

• High-capacity electronic journal can store up to 2045 of the most recent

transactions for later printout.

• Intuitive, user-friendly keyboard and display interface.

• 320 x 240 dot resolution gray-scale (16 shades of gray) backlit Liquid Crystal

Display (LCD). Optional 256-Color LCD display support available.

• Flush-mounted magnetic dip-style card reader.

• Fixed-head thermal printer designed for quiet operation.

NEW FEATURES

The version 4.1 release of terminal operating software provides significant enhancements to the capabilities of the 9650-series Cash Dispenser. These new features are summarized in the following paragraphs.

•

Improved Monochrome Graphic Display Support

The rendering of gray-scale images has been improved significantly. The availability of a more life-like rendering of monochrome graphics can make the use of these images a more appealing option in certain applications.

TRITON SYSTEMS, INC.

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MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 2 - FEATURES

•

256-Color Ad Graphic Display Support

ATM Software Release 4.1 delivers support for the new 256-color display feature of Triton Systems ATMs. Ad Graphic screens can now be displayed using a richer palette of 256 colors.

•

MAC Data Encryption Support

ATM Software Release 4.1 implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”. NOTE: This

feature is currently only available in the Triton Standard version of ATM Software Release

4.1. Also, the SPED option (described below) is required to support MACing.

MACing Provides increased protection for message traffic to and from the ATM.

•

SPED PIN Entry Device Support

The newest ATM EPROM upgrade, along with Software Release 4.1, support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device, or SPED. Note that the SPED option is required in order to support MACing. SPED is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad.

•

DATAPAK 3000 Communications Protocol Support

ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant. This new capability enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market region), who in turn provide connectivity to the appropriate transaction processor. NOTE: This

feature is only available for use in the Canadian market.

DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor.

STANDARD FEATURES OF THE MULTI-CASSETTE CASH DISPENSER

The following paragraphs provide descriptions of the standard features of the Cash Dispenser.

•

Close Scheduling

This function enables the operator of the terminal to establish a time at which the terminal will automatically initiate a close operation with the processor. If only manual initiation of a close is desired, this feature can be turned off.

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MULTI-CASSETTE CASH DISPENSER OPERATION MANUAL

MODELS 9650/9670

SECTION 2 - FEATURES

•

Exit Message

This feature allows a message to be displayed to the customer at the conclusion of a transaction. The content of the message is determined by the operator.

•

Predial Capability

By initiating the call to the processor immediately after the PIN is keyed in, the actual transaction, once selected, can be completed more quickly. If desired, the predial capability can be disabled, in which case the call to the processor will not be made until after the customer actually chooses a transaction.

•

Alarm Thresholds

NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.

This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer (PC) that is running Triton Connect (version 3.0 or later):

1.) The level of cash in the cassette has fallen below a pre-defined threshold.

2.) The number of journal entries has risen above a pre-defined threshold.

3.) Scheduled transfer of electronic journal data to a remote Triton Connect host computer. This time can be set at the terminal or via Triton Connect

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Transaction and Account Type Configuration

This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (savings or credit card) that will be presented to the customer. This feature does not affect the availability of checking account withdrawal transactions, which are always presented.

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Electronic Journal

The Cash Dispenser features a solid state electronic journal, instead of the traditional mechanical journal printer. The electronic journal is based on proven Triton technology and provides improved reliability and ease of use.

The details of each transaction are stored in the journal’s memory, and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.

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Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Connect software package the information can be sent to a remote PC (Personal Computer) for storage and subsequent analysis.

The information in the electronic journal is maintained in a safe and secure environment. The journal is physically located in the lower security cabinet of the unit, making it as secure as the cash itself. Even after a transaction record has been printed to the receipt printer, it can still be read and printed again. Old records are retained in the electronic journal until 2045 records have been stored, at which time the journal must be printed or cleared.

The software on the terminal makes it easy to retrieve stored information as often as necessary. From the operator’s standpoint, use of the journal is simple. All that is required of the operator is to do a PRINT JOURNAL command on a regular basis. Typically, the journal should be printed out whenever a DAY CLOSE is completed, although this is not a requirement.

When the PRINT JOURNAL command is selected, only the records acquired since the last PRINT JOURNAL command will be printed. Therefore, you don’t have to keep track of what record was printed last, because the terminal does it for you.

If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer runs out of paper before completely printing a group of records, it is a simple matter to reprint them, since they remain stored in the journal (until overwritten, as explained earlier).

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Distributor EPROM Access With Challenge

This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service. Procedures for entering and changing the EPROM Access Code are contained in the Cash Dispenser Installation and Service Manual.

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Status Monitoring

This feature (not available with all versions of the terminal’s operating software) allows information about the operational status of the terminal to be provided to the processor. The feature is activated using the terminal’s Management Functions.

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Language Option

The Cash Dispenser has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish) when beginning an ATM transaction.

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International Monetary Support

This feature allows installation and service personnel to select one of a number of monetary symbols (such as C, ¢, $, ƒ, L, P dispensed by the Cash Dispenser. The default symbol can be viewed and changed through the Management Functions.

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Six-Digit Amount Entry Fields

U.S. domestic versions of the terminal operating software allow up to six digits to be entered in all fields where a cash amount is expected. Some international versions of the software allow extended field-lengths (see Extended Fields).

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Receipt Printer Paper Low Option

£, Q, ¥) that describe the type of currency that will be

t.,

This features allows the end user to determine whether or not the terminal is allowed to continue processing transactions when the receipt printer paper is low.

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Quad-Port Module

The Quad-Port Module is a serial interface board that provides four independently assignable and software configurable serial I/O ports. These ports are RS-232C compliant interfaces that can support baud rates through 33,600 baud.

The capabilities of the module are such that new Cash Dispenser features that require serial interfaces can readily be supported. The LED Sign is an example of an option that requires the Quad-Port Module.

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Memory Expansion Modules

To take advantage of the new graphics handling features of the Cash Dispenser, the terminal must be equipped with at least one Memory Expansion Module. Memory Expansion Modules are available with the following memory capacity:

l 1 Megabyte (Part Number 09600-00004) l 2 Megabytes (Part Number 09600-00031) l 4 Megabytes (Part Number 09600-00032)

Two Memory Expansion Modules can be installed in slots four and five of the terminal’s Electronic Enclosure.

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Jumper Settings

Memory Expansion Modules have jumpers that must be installed in the right position to operate correctly. The Memory Expansion Module installed in slot 4 of the card cage must have the jumpers across pins 1 and 2 of J1 and J2. If a second Memory Expansion Module is installed, it will be put in slot 5 of the card cage. The jumpers on the second Module must be installed across pins 2 and 3 of J1 and J2.

Formatting a Memory Module

A Memory Expansion Module is formatted so that it is ready to accept downloaded files from the Triton Connect Host Computer. All Single-Cassette Cash Dispenser Memory Expansion Modules are shipped from the factory formatted. If it becomes necessary to format a Memory Expansion Module, it can be accomplished by two methods.

Formatting a Memory Expansion Module from a Triton Connect Host Computer

The first method uses Triton Connect to send a message to the terminal from the Triton Connect Host Computer that tells it to format a Memory Expansion Module. It uses the Reformat Memory Options found in the Ad Graphics/File Manager folder of the Terminal Parameters Option in the Triton Connect Terminal Manager to format the Module. There are separate options to format memory modules 1 and 2.

Formatting a Memory Expansion Module at the Local Terminal

The Memory Expansion Modules can also be formatted from the local terminal through the Management Functions. Refer to Section 5, Management Functions, for procedures.

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AD Screens

An Ad Screen is a promotional or advertising graphic that is displayed on the Cash Dispenser LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the terminal is idle) and while a customer transaction is being processed. Triton Connect Software Release 1.8 or higher is required to support the use of AD Screens.

Triton Connect has the ability to format 16-bit color graphics for use in AD Screens (this requires the optional 16-color LCD display), to format monochrome graphics for use in receipt printouts, and to create text-based messages.

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Once formatted, the graphics and text-based messages can be downloaded to a terminal by the Triton Connect host computer. The time of day a specific Ad Screen is displayed and the duration it will be displayed can also be controlled.

To display AD Screens a terminal must have at least one optional Memory Expansion Module installed. All Cash Dispensers can display text-based Ad Screens with no additional hardware.

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Text-Based AD Screens

Text-based AD Screens can be displayed to the customer while the terminal is performing a transaction. A maximum of four text-based ads can be displayed during the interval that the “Transaction Processing - Please Wait” message screen is being shown to the customer. Each ad consists of up to eight lines of text, and each ad can be displayed for an operator-specified duration. The messages are created and downloaded to the terminal using Triton Connect Software Release release 1.8 or above.

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Receipt Printer Graphics

Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in “.bmp” format to be downloaded to the terminal. This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions. This feature requires the addition of a Memory Expansion Module.

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Prize Coupons Option

The Cash Dispenser may be configured to award “prize coupons” to customers on a random chance or a withdrawal amount-determined basis. Coupons are awarded as printed messages presented to the customer on a separate receipt. The messages consist of four lines of text, with up to 40 characters in each line. The text of the message is entered from the terminal’s keypad.

There are two methods of awarding coupons. The RANDOM approach awards coupons randomly within a specified percentage range (such as 3% of transactions) set in the management Functions.

The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value that is set in the Management Functions.

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Figure 2-1. Prize Coupon.

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When a coupon is awarded, the cash dispenser beeps a distinctive tone, displays a message to alert the customer and prints a coupon after the money is dispensed (but before the customer receipt is printed). The prize coupon is printed on a separate receipt and a full cut is made between the coupon and the customer receipt.

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Receipt Option

This feature gives customers the option of receiving or not receiving a receipt after completing a withdrawal transaction. The factory default for the RECEIPT OPTION is disabled, meaning a receipt will always be issued after each withdrawal transaction.

If the RECEIPT OPTION is enabled, the customer is given the option of choosing to receive or not receive a printed receipt at the end of the withdrawal transaction. If the customer fails to make a choice, the receipt will be printed automatically after a 40-second delay.

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Color Display Option

The Cash Dispenser can be equipped with an optional 16-color LCD display. As with the standard gray-scale display, the customer is guided through a transaction by selecting various options from menus that are presented on the LCD. Additionally, the terminal has the capability of displaying promotional information (AD Screens) in color while it is idle or when the customer is waiting for a transaction to be completed.

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Triton Connect

Triton Connect is an optional software package available through your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Cash Dispenser. The advantages of this feature are reduced service calls and simplified terminal configuration changes, which in turn provides more immediate and economical service for you.

The Triton Connect software runs on a remote host computer, and uses standard dial-up telephone lines to access and monitor the terminal. Triton Connect operates by dialing up the terminal and retrieving its data.

The Triton Connect host computer can monitor your Cash Dispenser 24 hours a day, seven days a week, and can receive an incoming call from the Cash Dispenser if there is a system error or service is required.

The Terminal Configuration options in the Management Functions area enable you to activate or deactivate Triton Connect access to the terminal.

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Key information about the status of the terminal is collected and stored at a central location by your service provider. With this data, customer transaction reports can be developed that make it easy to monitor your Cash Dispenser’s performance, schedule cash replenishment, and provide instant status for service dispatch should a problem occur.

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Extended Amounts

The standard length of a currency amount entry field is 6 characters in U. S. domestic versions of the terminal operating software. In some international applications this length is insufficient to allow the entry of the full range of monetary values available in the local currency type. The Extended Amounts feature allows the selection of 12-character currency amount entry fields for those applications that require it.

Once selected, the Cash Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions. The feature is activated using the terminal’s Management Functions.

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LED Sign Option

This option consists of a display panel and associated hardware and firmware that enables a Cash Dispenser to display messages and animated themes using a variety of special effects. The LED Sign is available in either Lowtopper or Hightopper versions.

The LED Sign requires version 3.0 (or higher) Terminal Software, a Quad-Port Module, and a version SD01.04 (or higher) EPROM. To control the LED Sign, you will need Triton Connect for Windows 95, version 1.9.1 or later. The LED Sign can also be operated using an optional hand-held infrared remote control.

Specific instructions for operating the LED Sign are contained in the Triton Connect User Manual, or the LED Sign Remote Control Operation Manual, as applicable.

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Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the terminal will use when printing receipts and other reports.

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Dispense Counter

This features counts the number of bills that have been dispensed from the currency cassette and prints the total on the Receipt Printer Test report

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OPERATION AND SETUP

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BASIC OPERATION

This chapter describes the basic operation and setup of the Cash Dispenser. The procedures are applicable to any of the Single-Cassette Cash Dispensers in the model 9650/9670 product line.

MENU-BASED OPERATION

The Cash Dispenser operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display (see Figure 3-2). For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the Cash Dispenser will automatically go to the Customer Welcome screen.

Figure 3-1. The TOP MENU display.

When the unit is turned on, the dispenser will beep once and the Top Menu, shown in Figure 3-1, will appear on the display screen after a few seconds. From the Top Menu, you can either:

1.) Activate the Cash Dispenser to perform customer transactions by pressing the key next to

CUSTOMER TRANSACTIONS.

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2.) Enter the Cash Dispenser system management area

by pressing the key next to MANAGEMENT FUNCTIONS.

If you do not select a menu choice within 30 seconds the Cash Dispenser will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored).

KEYPAD OPERATION

The user interface of the Cash Dispenser consists of the LCD display and 24 rubber keys on three keypads. The primary menu navigation keys are arranged in two four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display.

SCREEN KEYS

ALPHANUMERIC KEYS

Figure 3-2. Cash Dispenser Keypad.

BLUE KEY

All of the keys that a customer would use to conduct transactions have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act. To activate a key, press it until a beep is heard. If the key does not beep, it means that the key is not active for the current function, or the key was not pressed firmly enough.

The entry of numeric characters via the keypad is straightforward: simply press the desired key. However, in certain management function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such screens a flashing cursor will be evident on the display, representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press the <BLUE> key, and then you will press the number that has the letter or other character you want.

Each of the numbered keys (<0> through <9>) has six characters available. See Figure 3-3, Alphanumeric Keypad, and Table 3-1, Keypad Characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).

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ABC

DEF

CANCEL

3 1 2

GHI

PRS

JKL

TUV

MNO

WXY

CHANGE

Figure 3-3. Alphanumeric Keypad.

SRETCARAHCDAPYEK

1X2X3X4X5X6X

1Q Z ecapS~!@

2A B C # $ %

3D E F ^ * _

4G H I ( ) |

5J K L \ / "

6M N O ; :

)nepO(etouQelgniS

7P R S ? < >

8T U V [ ] ñ

9W X Y { }

)esolC(etouQelgniS

0, . - & = +

Table 3-1. Keypad Characters.

The first character on the first key (0-9) you press after the <BLUE> key will be displayed at the current cursor position. Pressing the same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6). When the desired character is displayed, press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat these steps to enter the next character.

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The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in a character. These keys will auto-repeat if held down for more than one second.

The <CHANGE> key can be used to clear an entry and start over. The <CANCEL> key will abort the current transaction.

The keys located beside the display are called the Screen Keys. They are used in the selection of menu functions. A Screen Key is only active when a function or menu option name is displayed beside the key.

CHANGING TO MANAGEMENT FUNCTIONS

You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any one of the three procedures listed below:

1. The Customer Welcome screen shows an animation of a hand inserting and removing a card, with a message describing how to begin a transaction. If this screen is being displayed, press and hold down the <BLUE> key; while holding down the <BLUE> key, press the <1> key. Release both keys. After a moment the Top Menu screen (shown in Figure 3-1) will be displayed. Select the MANAGEMENT FUNCTIONS option.

2. Reset the Cash Dispenser by pressing and releasing the Reset Switch found on the front panel of the Memory Module, which is located in the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.

3. Remove and then reapply power to the terminal using the ON/OFF switch located on the right side of the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.

The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display to the Customer Welcome screen so the Cash Dispenser is ready to perform customer transactions. Selecting MANAGEMENT FUNCTIONS opens the password screen, which in turn provides access to menus that are used for changing or viewing terminal parameters.

Whenever the MANAGEMENT FUNCTIONS choice is selected, the Cash Dispenser will ask for a password to be entered. For a first-time configuration, enter the default MASTER PASSWORD of ’123456’ on the keypad and then press the <OK> key. This ‘default’ password will be valid until it is changed.

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**NOTE**

The operator of the Cash Dispenser must change the MASTER PASSWORD

to a new number when the installation is complete.

The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen. The typical response to this message is to reset the Cash Dispenser. After resetting the Cash Dispenser the Top Menu screen will display any applicable status messages and error code numbers.

The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS. Press RESET ERROR to attempt to clear the error, or enter the MANAGEMENT FUNCTIONS area, as desired. See Section 8, Error Recovery, for more information.

INITIAL CASH DISPENSER CONFIGURATION

There are a number of configuration parameters that must be set when a Cash Dispenser is installed. These parameters do not need to be set in any particular order, but they MUST be entered into the Cash Dispenser to enable customer transactions to take place. Once they are set, they are retained internally, even when the Cash Dispenser is turned off.

Detailed procedures describing the step-by-step setup of each terminal parameter are located in Section 5 of this manual.

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Terminal Number

The TERMINAL NUMBER is a unique string of alphanumeric characters (numbers and/or letters) that identifies your Cash Dispenser to the processor. The TERMINAL NUMBER is assigned to your Cash Dispenser by your processor

The TERMINAL NUMBER and TELEPHONE NUMBER MUST be set before the Cash Dispenser can go on-line and before the communications key can be downloaded.

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Telephone Number

The Cash Dispenser communicates to your host processor over a dial up phone line. The phone number of the processor must be entered before live transactions can be performed.

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