Triton 9610 Operation Manual

SINGLE-CASSETTE CASH DISPENSER

OPERATION MANUAL

(MODEL 9610)

VERSION 1.1

TDN 07103-00005 06/01

CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION)

RETURN ADDRESS:

522 E. Railroad Street 21405 B Street
Long Beach, MS 39560 Long Beach, MS 39560
PHONE: [phone]
FAX: [phone]

COPYRIGHT NOTICE

Copyright © 2001 Triton Systems , Inc. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
human or computer language, in any form, by any means whatsoever, without the express
written permission of Triton Systems, Inc.

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

DISCLAIMER

The manufacturer of the Cash Dispenser product(s) described herein makes no representations or warranties,
either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied
warranties of fitness for a particular purpose or for any indirect, special or consequential damages. Information in
this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.

FCC COMPLIANCE

Warning:

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

Note:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.

CANADIAN EMISSION REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the
Radio Interference Regulations of the Canadian Department of Communications.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils
numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des
Communications du Canada.

AUSTRALIAN EMISSION REQUIREMENTS

Warning:

This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.

iiTRITON SYSTEMS, INC.

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the equipment meets tele­communications network protective, operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate
to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company . The equipment must also be installed using an acceptable method of connec­tion. The customer should be aware that compliance with the above conditions may not prevent degradation of
service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications com­pany cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all
the devices does not exceed 5.

TRITON SYSTEMS, INC.

iii

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

AVIS:

L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme
aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent
les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois
pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise
locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de
raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus
n’empêche pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur.
L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations
ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie
électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble.
Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas
tenter de faire ces raccordements lui-même; il doit avoir recours à an service d’inspection des installations électriques,
ou à un électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de
terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister
en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie
de tous les dispositifs n’exède pas 5.

ivTRITON SYSTEMS, INC.

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

Contents

SECTION 1 - INTRODUCTION............................................................................................................................ 1-1

What’s in This Manual .......................................................................................................... ................................ 1-2

Business Hours Service ....................................................................................................................................... 1-2

Single-Cassette Cash Dispenser Features .......................................................................................................... 1-2

Standard Features................................................................................................................................................1-3

Improved Monochrome Graphic Display Support................................................................................................. 1-3

256-Color Ad Graphic Display Support ................................................................................................................ 1-3

MAC Data Encryption Support ............................................................................................................................. 1-3

SPED PIN Entry Device Support.......................................................................................................................... 1-3

DATAPAK 3000 Communications Protocol Support ............................................................................................. 1-4

Standard Features of the Single-Cassette Cash Dispenser ................................................................................. 1-4

Close Scheduling ................................................................................................................................................. 1-4

Exit Message........................................................................................................................................................ 1-4

Predial Capability ................................................................................................................................................. 1-4

Alarm Thresholds ................................................................................................................................................. 1-4

Transaction and Account Type Configuration....................................................................................................... 1-5

Electronic Journal................................................................................................................................................. 1-5

Distributor EPROM Access With Challenge ......................................................................................................... 1-6

Status Monitoring ................................................................................................................................................. 1-6

Language Option.................................................................................................................................................. 1-6

International Monetary Support ............................................................................................................................ 1-6

Six-Digit Amount Entry Fields............................................................................................................................... 1-7

Receipt Printer Paper Low Option ........................................................................................................................ 1-7

Quad-Port Module ................................................................................................................................................ 1-7

Memory Expansion Modules ................................................................................................................................ 1-7

Jumper Settings ................................................................................................................................................... 1-7

Formatting a Memory Module............................................................................................................................... 1-8

Formatting a Memory Expansion Module from a Triton Connect Host Computer ................................................ 1-8

Formatting a Memory Expansion Module at the Local Terminal........................................................................... 1-8

AD Screens .......................................................................................................................................................... 1-8

Text-Based AD Screens ....................................................................................................................................... 1-9

Receipt Printer Graphics ...................................................................................................................................... 1-9

Prize Coupons Option .......................................................................................................................................... 1-9

Receipt Option ................................................................................................................................................... 1-10

Color Display Option .......................................................................................................................................... 1-10

Triton Connect.................................................................................................................................................... 1-10

Extended Amounts ............................................................................................................................................. 1-11

LED Sign Option ................................................................................................................................................ 1-11

Date/Time Format .............................................................................................................................................. 1-11

Dispense Counter............................................................................................................................................... 1-11

SECTION 2 - BASIC OPERA TION ...................................................................................................................... 2-1

Introduction .......................................................................................................................................................... 2-2

Menu-based Operation......................................................................................................................................... 2-2

Keypad Operation ................................................................................................................................................ 2-3

Accessing Management Functions ...................................................................................................................... 2-4

TRITON SYSTEMS, INC.

v

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

SECTION 3 - INITIAL SETUP.............................................................................................................................. 3-1

Initial Setup Parameters ....................................................................................................... ................................ 3-2

Other Required Parameters ................................................................................................................................. 3-4

Setup Parameter List............................................................................................................................................ 3-6

SECTION 4 - CURRENCY HANDLING ............................................................................................................... 4-1

Media Condition ................................................................................................................................................... 4-2

Unacceptable Notes ............................................................................................................. ................................ 4-2

Preparing New or Uncirculated Notes .................................................................................................................. 4-2

Preparing Used Notes .......................................................................................................................................... 4-2

Removing the Note Tray....................................................................................................................................... 4-3

Removing Rejected Notes.................................................................................................................................... 4-3

Loading the Note Tray.......................................................................................................................................... 4-3

SECTION 5 - MANAGEMENT FUNCTIONS ....................................................................................................... 5-1

Introduction .......................................................................................................................................................... 5-2

Accessing the Management Functions Menu....................................................................................................... 5-2

Function Availability.............................................................................................................................................. 5-2

Management Functions Chart .............................................................................................................................. 5-3

Function: MANAGEMENT FUNCTIONS.............................................................................................................. 5-6

Function: CLOSE ................................................................................................................................................. 5-7

Function: SCHEDULE CLOSE ............................................................................................................................ 5-8

Function: CHANGE SCHEDULE ......................................................................................................................... 5-9

Function: TRIAL CASSETTE BALANCE ........................................................................................................... 5-10

Function: TRIAL CLOSE ........................................................................................................... ......................... 5-11

Function: DAY CLOSE....................................................................................................................................... 5-12

Function: SEND TERMINAL TOTALS ............................................................................................................... 5-13

Function: ENTER QTY. IN CASSETTE.............................................................................................................. 5-14

Function: CASSETTE CLOSE ........................................................................................................................... 5-15

Function: DIAGNOSTICS .................................................................................................................................. 5-16

Function: STATUS ............................................................................................................................................. 5-17

Function: PURGE .............................................................................................................................................. 5-18

Function: TEST DISPENSE ......................................................................................................... ...................... 5-19

Function: FORMAT MEMORY EXP. CARD ....................................................................................................... 5-20

Function: TEST RECEIPT PRINTER................................................................................................................. 5-21

Function: VERSION #’S ..................................................................................................................................... 5-22

Function: MORE DIAGNOSTICS....................................................................................................................... 5-23

Function: RESET/TEST MODEM ...................................................................................................................... 5-24

Function: SCAN CARD ...................................................................................................................................... 5-25

Function: LANGUAGE/IDIOMA ......................................................................................................................... 5-26

Function: ENGLISH/INGLES ............................................................................................................................. 5-27

Function: SPANISH/ESPANOL .......................................................................................................................... 5-28

Function: ENABLE/DISABLE CUST. OPTION ........................................................................................... ........ 5-29

Function: JOURNAL .......................................................................................................................................... 5-30

Function: PRINT JOURNAL............................................................................................................................... 5-31

Function: CLEAR JOURNAL ......................................................................................................... .................... 5-32

Function: PRINT LAST X ENTRIES.................................................................................................. ................. 5-33

Function: PASSWORD MAINTENANCE ........................................................................................................... 5-34

Function: MASTER PASSWORD ....................................................................................................................... 5-35

viTRITON SYSTEMS, INC.

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

Function: ADMINISTRATION PASSWORD ....................................................................................................... 5-36

Function: TERMINAL CONFIGURATION .......................................................................................................... 5-37

Function: PRINTER SETTINGS ........................................................................................................................ 5-38

Function: SET PRINT LENGTH ......................................................................................................................... 5-39

Function: LOW RECEIPT PAPER ..................................................................................................... ................. 5-40

Function: PRINTER GRAPHICS........................................................................................................................ 5-41

Function: RANDOM/LEVEL PRIZE COUPONS ............................................................................................ .... 5-42

Function: ENTER LEVEL PRIZE MSG. ................................................................................................ ............. 5-43

Function: ENTER RANDOM PRIZE MSG. ........................................................................................................ 5-44

Function: ENABLE/DISABLE COUPON AWARDS............................................................................................ 5-45

Function: SET LEVEL PRIZE AMOUNT ............................................................................................................ 5-46

Function: SET RANDOM WINNING % .............................................................................................................. 5-47

Function: CHANGE MESSAGES....................................................................................................................... 5-48

Function: MARKETING MESSAGE ................................................................................................................... 5-49

Function: SURCHARGE MESSAGES .................................................................................................... ........... 5-50

Function: WELCOME MESSAGE ...................................................................................................................... 5-52

Function: SURCHARGE OWNER....................................................................................................... ............... 5-53

Function: EXIT MESSAGE ................................................................................................................................ 5-54

Function: STORE MESSAGE ............................................................................................................................ 5-55

Function: TERMINAL OWNER .......................................................................................................................... 5-56

Function: TERMINAL PARAMETERS ................................................................................................................ 5-57

Function: SET TERMINAL # .............................................................................................................................. 5-58

Function: RESET SEQ #.................................................................................................................................... 5-59

Function: SURCHARGE MODE........................................................................................................ ................. 5-60

Function: SURCHARGE PERCENT .................................................................................................................. 5-61

Function: ENABLE/DISABLE SURCHARGE ..................................................................................................... 5-62

Function: SURCHARGE LOCATION ................................................................................................................. 5-63

Function: BLOCK ISO’S..................................................................................................................................... 5-64

Function: SURCHARGE AMOUNT.................................................................................................................... 5-66

Function: CASSETTE SETUP ........................................................................................................................... 5-67

Function: LOW CURRENCY .............................................................................................................................. 5-68

Function: INTERNATIONAL CURRENCY.......................................................................................................... 5-69

Function: MAXIMUM AMOUNT ......................................................................................................................... 5-70

Function: MULTIPLE AMOUNT ......................................................................................................................... 5-71

Function: EXTENDED AMOUNT ....................................................................................................... ................ 5-72

Function: FAST CASH AMOUNT....................................................................................................................... 5-73

Function: KEY MANAGEMENT ......................................................................................................................... 5-74

Function: ENTER MAC MASTER KEY .............................................................................................................. 5-75

Function: ENTER PIN MASTER KEY ................................................................................................................ 5-77

Function: INJECT MASTER KEYS .................................................................................................... ................ 5-79

Function: ENTER MAC WORKING KEY ........................................................................................................... 5-80

Function: ENTER PIN WORKING KEY ............................................................................................................. 5-82

Function: DOWNLOAD WORKING KEYS ......................................................................................................... 5-84

Function: TELEPHONE ..................................................................................................................................... 5-85

Function: PRIMARY NUMBER .......................................................................................................................... 5-86

Function: BACKUP NUMBER ............................................................................................................................ 5-87

Function: DATAPAK ACCESS CODE ................................................................................................... ............. 5-88

Function: PREDIAL ON/OFF ............................................................................................................................. 5-89

Function: COMPUSERVE ID ............................................................................................................................. 5-90

TRITON SYSTEMS, INC.

vii

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

Function: MODEM SETUP ................................................................................................................................ 5-91

Function: DIAL MODE ....................................................................................................................................... 5-92

Function: DIAL RATE......................................................................................................................................... 5-93

Function: BAUD RATE....................................................................................................................................... 5-94

Function: MODEM SETUP STRING .................................................................................................................. 5-95

Function: RESET/TEST MODEM ...................................................................................................................... 5-96

Function: MORE (TERMINAL PARAMETERS)............................................................................................ ...... 5-97

Function: ADJUST VOLUME/CONTR ............................................................................................................... 5-98

Function: RECEIPT OPTION ............................................................................................................................. 5-99

Function: TRITON CONNECT ......................................................................................................................... 5-100

Function: PRIMARY NUMBER ........................................................................................................................ 5-101

Function: BACKUP NUMBER .......................................................................................................................... 5-102

Function: ALARM NUMBERS .......................................................................................................................... 5-103

Function: PRIMARY ALARM NUMBER ........................................................................................................... 5-104

Function: BACKUP ALARM NUMBER............................................................................................................. 5-105

Function: ENABLE/DISABLE CALL BACK ...................................................................................................... 5-106

Function: ENABLE/DISABLE TRITON CONNECT .......................................................................................... 5-107

Function: ATM MONITORING........................................................................................................ .................. 5-108

Function: STATUS MONITORING ..................................................................................................... .............. 5-109

Function: HEARTBEAT MESSAGE ................................................................................................................. 5-110

Function: AD SCREENS ............................................................................................................ ...................... 5-113

Function: COMMUNICATION HEADER .......................................................................................................... 5-114

Function: MORE (TERMINAL PARAMETERS)............................................................................................ .... 5-115

Function: ALARM THRESHOLDS ................................................................................................................... 5-116

Function: SET LOW CASH THRESHOLD ....................................................................................................... 5-117

Function: SET JOURNAL THRESHOLD ......................................................................................................... 5-118

Function: SET SCHEDULED JOURNAL ......................................................................................................... 5-119

Function: VIEW/MODIFY OPTIONS ................................................................................................................ 5-120

Function: ACTIVATE ........................................................................................................................................ 5-121

Function: DEACTIVATE ................................................................................................................................... 5-122

Function: SELECT FEATURE NUMBER ......................................................................................................... 5-123

Function: DATE / TIME FUNCTIONS ................................................................................................. ............. 5-124

Function: SET DATE FORMAT ........................................................................................................................ 5-125

Function: SET DATE / TIME ............................................................................................................................ 5-126

Function: SET DATE........................................................................................................................................ 5-127

Function: SET TIME.............................................................................................................. ........................... 5-128

Function: TRANSACTION TYPES ................................................................................................................... 5-129

Function: ACCOUNT TYPES........................................................................................................................... 5-130

SECTION 6 - MAINTENANCE ............................................................................................................................. 6-1

Introduction .......................................................................................................................................................... 6-2

Cleaning the Enclosure ........................................................................................................................................ 6-2

Cleaning the Display ............................................................................................................................................ 6-3

Replenishing the Receipt Paper........................................................................................................................... 6-3

Card Reader Cleaning.......................................................................................................................................... 6-5

Card Reader Problems......................................................................................................................................... 6-5

Can’t Insert Card Fully.......................................................................................................................................... 6-5

Communication Problems .................................................................................................................................... 6-6

viiiTRITON SYSTEMS, INC.

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610

SECTION 7 - JOURNAL ENTRIES ..................................................................................................................... 7-1

Journal Entries ..................................................................................................................................................... 7-2

SECTION 6 - MAINTENANCE ............................................................................................................................. 8-1

Introduction .......................................................................................................................................................... 8-2

Error Recovery ..................................................................................................................................................... 8-2

Resetting the Cash Dispenser.............................................................................................................................. 8-2

Miscellaneous Error Codes .................................................................................................................................. 8-3

APPENDIX A - MECHANICAL LOCK .................................................................................................................A-1

About the Dial.......................................................................................................................................................A-2

To Lock.................................................................................................................................................................A-2

Changing the Combination...................................................................................................................................A-2

APPENDIX B - ELECTRONIC LOCK ................................................................................................................. B-1

APPENDIX C - WARRANTY POLICY ................................................................................................................ C-1

TRITON SYSTEMS, INC.

ix

SECTION 1

INTRODUCTION

What’s in This Manual

This manual describes all operating features of the Model 9610
Single-Cassette Cash Dispenser.

The setup and operating procedures given in this manual are ap­plicable to the Model 9610 Single-Cassette Cash Dispenser. If your
Cash Dispenser does not have the ability to perform some of the
features described in this manual, it is because your processor
does not support the feature or the dispenser was purchased with­out that particular option.

In this manual, the terms Cash Dispenser, Dispenser, or Terminal
are used interchangeably .

Business Hours Service

The Model 9610 is certified for Business Hours Service. This means
that the currency should be removed from the dispenser and stored
in a safe location when the business is closed to the public.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

Single-Cassette Cash Dispenser Features

The general features of the Model 9610 Single-Cassette Cash Dis­penser are summarized in the following list:

• Uses an ordinary dial-up telephone line, instead of an expensive
leased line.

• 2400 bps (bits-per-second) modem standard (optional 14400
and 33600 bps modems available).

• Note tray holds approximately 750-1000 notes (average 800
notes). Actual capacity depends upon currency quality and
thickness.

• Storage compartment integrated into note tray holds rejected
notes for safekeeping and ease of accountability.

• Reliable friction-feed cash dispensing mechanism.

• High-capacity electronic journal can store up to 2045 of the

most recent transactions for later printout.

• Intuitive, user-friendly keypad and display interface.

• 320 x 240 dot resolution gray-scale (16 shades of gray) backlit

Liquid Crystal Display (LCD). Optional Color LCD display
available.

TRITON SYSTEMS, INC.

1-2

• Flush-mounted magnetic dip-style card reader.

• Fixed-head thermal printer designed for quiet operation.

• Modular design for ease of maintenance.

Standard Features

The standard features of the 9610 Cash Dispenser are summa­rized in the following paragraphs.

Improved Monochrome Graphic Display Support

The rendering of gray-scale images has been improved signifi­cantly . The availability of a more life-like rendering of monochrome
graphics can make the use of these images a more appealing op­tion in certain applications.

256-Color Ad Graphic Display Support

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

ATM Software Release 4.1 (and higher) delivers support for the
new 256-color display feature of Triton Systems A TMs. Ad Graphic
screens can now be displayed using a richer palette of 256 colors.

MAC Data Encryption Support

ATM Software Release 4.1 (and higher) implements support for
the Message Authentication Code (MAC) data encryption proto­col. This capability is typically referred to as “MAC-ing”. NOTE:
This feature is currently only available in the Triton Standard ver­sion of ATM Software Release 4.1. Also, the SPED option (de­scribed below) is required to support MACing.

MACing Provides increased protection for message traffic to and
from the ATM.

SPED PIN Entry Device Support

The newest ATM EPROM upgrade, along with Software Release

4.1, support an optional feature of Triton Systems ATMs known as

the Secure PIN Entry Device, or SPED. Note that the SPED option
is required in order to support MACing.

SPED is an encryption system that offers additional protection for
the customer PIN during entry at the ATM keypad.

TRITON SYSTEMS, INC.

1-3

DATAPAK 3000 Communications Protocol Sup­port

ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant.
This new capability enables the ATM to interface with designated
DATAPAK intermediaries (in the Canadian market region), who in
turn provide connectivity to the appropriate transaction processor.
NOTE: This feature is only available for use in the Canadian mar­ket.

DATAPAK 3000 connectivity is typically faster and more cost-ef­fective than a direct dial-up connection between the ATM and the
transaction processor.

Standard Features of the Single-Cassette Cash
Dispenser

The following paragraphs provide descriptions of the standard fea­tures of the Cash Dispenser.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

Close Scheduling

This function enables the operator of the terminal to establish a
time at which the terminal will automatically initiate a close opera­tion with the processor. If only manual initiation of a close is de­sired, this feature can be turned off.

Exit Message

This feature allows a message to be displayed to the customer at
the conclusion of a transaction. The content of the message is
determined by the operator.

Predial Capability

By initiating the call to the processor immediately after the PIN is
keyed in, the actual transaction, once selected, can be completed
more quickly. If desired, the predial capability can be disabled, in
which case the call to the processor will not be made until after the
customer actually chooses a transaction.

Alarm Thresholds

NOTE: This feature must be used in conjunction with Triton Con­nect version 3.0 or later.

This feature enables the terminal to detect and automatically re­port the following conditions to a remote personal computer (PC)
that is running Triton Connect (version 3.0 or later):

TRITON SYSTEMS, INC.

1-4

1.) The level of cash in the cassette has fallen below a pre-defined
threshold.

2.) The number of journal entries has risen above a pre-defined
threshold.

3.) Scheduled transfer of electronic journal data to a remote Triton
Connect host computer. This time can be set at the terminal or
via Triton Connect

Transaction and Account Type Configuration

This feature enables the terminal operator to select the types of
transactions (transfers or balance inquiries) or accounts (savings
or credit card) that will be presented to the customer. This feature
does not affect the availability of checking account withdrawal trans­actions, which are always presented.

Electronic Journal

The Cash Dispenser features a solid state electronic journal, in­stead of the traditional mechanical journal printer. The electronic
journal is based on proven Triton technology and provides improved
reliability and ease of use.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

The details of each transaction are stored in the journal’s memory ,
and can be retrieved at a later date. When needed, just the infor­mation desired can be recalled and a printout of the records made.

Normally, journal data is printed by the unit’s receipt printer, but
with the optional Triton Connect software package the information
can be sent to a remote PC (Personal Computer) for storage and
subsequent analysis.

The information in the electronic journal is maintained in a safe
and secure environment. The journal is physically located in the
lower security cabinet of the unit, making it as secure as the cash
itself. Even after a transaction record has been printed to the re­ceipt printer, it can still be read and printed again. Old records are
retained in the electronic journal until 2045 records have been
stored, at which time the journal must be printed or cleared.

The software on the terminal makes it easy to retrieve stored infor­mation as often as necessary . From the operator’s standpoint, use
of the journal is simple. All that is required of the operator is to do
a PRINT JOURNAL command on a regular basis.

Typically , the journal should be printed out whenever a DA Y CLOSE
is completed, although this is not a requirement.

TRITON SYSTEMS, INC.

1-5

When the PRINT JOURNAL command is selected, only the records
acquired since the last PRINT JOURNAL command will be printed.
Therefore, you don’t have to keep track of what record was printed
last, because the terminal does it for you.

If the printed copy of a group of records is accidentally lost or de­stroyed, or the receipt printer runs out of paper before completely
printing a group of records, it is a simple matter to reprint them,
since they remain stored in the journal (until overwritten, as ex­plained earlier).

Distributor EPROM Access With Challenge

This feature provides increased security by allowing each distribu­tor to select their own unique EPROM access code for each termi­nal they sell or service. Procedures for entering and changing the
EPROM Access Code are contained in the Cash Dispenser Instal­lation and Service Manual.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

Status Monitoring

This feature (not available with all versions of the terminal’s oper­ating software) allows information about the operational status of
the terminal to be provided to the processor. The feature is acti­vated using the terminal’s Management Functions.

Language Option

The Cash Dispenser has a screen language option. This option
allows the terminal user to select a preferred language (such as
Spanish) when beginning an ATM transaction.

International Monetary Support

This feature allows installation and service personnel to select one
of a number of monetary symbols (such as C, ¢, $, ƒ, L, Pt., £, Q,
¥) that describe the type of currency that will be dispensed by the
Cash Dispenser. The default symbol can be viewed and changed
through the Management Functions.

Six-Digit Amount Entry Fields

U.S. domestic versions of the terminal operating software allow up
to six digits to be entered in all fields where a cash amount is ex­pected. Some international versions of the software allow extended
field-lengths (see Extended Fields).

TRITON SYSTEMS, INC.

1-6

Receipt Printer Paper Low Option

This features allows the end user to determine whether or not the
terminal is allowed to continue processing transactions when the
receipt printer paper is low.

Quad-Port Module

The Quad-Port Module is a serial interface board that provides
four independently assignable and software configurable serial I/
O ports. These ports are RS-232C compliant interfaces that can
support baud rates through 33,600 baud.
The capabilities of the module are such that new Cash Dispenser
features that require serial interfaces can readily be supported.
The LED Sign is an example of an option that requires the Quad­Port Module.

Memory Expansion Modules

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

To take advantage of the new graphics handling features of the
Cash Dispenser, the terminal must be equipped with at least one
Memory Expansion Module. Memory Expansion Modules are avail­able with the following memory capacity:

1 Megabyte (Part Number 9600-0004)
2 Megabytes (Part Number 9600-0031)
4 Megabytes (Part Number 9600-0032)

Two Memory Expansion Modules can be installed in slots four and
five of the terminal’s Electronic Enclosure.

Jumper Settings

Memory Expansion Modules have jumpers that must be installed
in the right position to operate correctly. The Memory Expansion
Module installed in slot 4 of the card cage must have the jumpers
across pins 1 and 2 of J1 and J2. If a second Memory Expansion
Module is installed, it will be put in slot 5 of the card cage. The
jumpers on the second Module must be installed across pins 2
and 3 of J1 and J2.

Formatting a Memory Module

A Memory Expansion Module is formatted so that it is ready to
accept downloaded files from the Triton Connect Host Computer.
All Single-Cassette Cash Dispenser Memory Expansion Modules
are shipped from the factory formatted. If it becomes necessary to
format a Memory Expansion Module, it can be accomplished by
two methods.

TRITON SYSTEMS, INC.

1-7

Formatting a Memory Expansion Module from a
Triton Connect Host Computer

The first method uses Triton Connect to send a message to the
terminal from the Triton Connect Host Computer that tells it to for­mat a Memory Expansion Module. It uses the Reformat Memory
Options found in the Ad Graphics/File Manager folder of the T ermi­nal Parameters Option in the Triton Connect Terminal Manager to
format the Module. There are separate options to format memory
modules 1 and 2.

Formatting a Memory Expansion Module at the
Local Terminal

The Memory Expansion Modules can also be formatted from the
local terminal through the Management Functions. Refer to Sec­tion 5, Management Functions, for procedures.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

AD Screens

An Ad Screen is a promotional or advertising graphic that is dis­played on the Cash Dispenser LCD screen. It is displayed alter­nately with the Customer Welcome screen graphic (while the ter­minal is idle) and while a customer transaction is being processed.
Triton Connect Software Release 1.8 or higher is required to sup­port the use of AD Screens.

Triton Connect has the ability to format 16-bit color graphics for
use in AD Screens (this requires the optional 16-color LCD dis­play), to format monochrome graphics for use in receipt printouts,
and to create text-based messages.

Once formatted, the graphics and text-based messages can be
downloaded to a terminal by the Triton Connect host computer.
The time of day a specific Ad Screen is displayed and the duration
it will be displayed can also be controlled.

To display AD Screens a terminal must have at least one optional
Memory Expansion Module installed. All Cash Dispensers can
display text-based Ad Screens with no additional hardware.

TRITON SYSTEMS, INC.

1-8

Text-Based AD Screens

Text-based AD Screens can be displayed to the customer while
the terminal is performing a transaction. A maximum of four text­based ads can be displayed during the interval that the “Transac-
tion Processing - Please Wait” message screen is being shown to
the customer. Each ad consists of up to eight lines of text, and
each ad can be displayed for an operator-specified duration. The
messages are created and downloaded to the terminal using Tri­ton Connect Software Release release 1.8 or above.

Receipt Printer Graphics

Triton Connect Software Release 1.8 or higher allows a bit-mapped
graphic image in “.bmp” format to be downloaded to the terminal.
This graphic is printed on the receipt when the PRINTED GRAPHIC
option is enabled through the Management Functions. This fea­ture requires the addition of a Memory Expansion Module.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

Prize Coupons Option

The Cash Dispenser may be configured to award “prize coupons”
to customers on a random chance or a withdrawal amount-deter­mined basis. Coupons are awarded as printed messages pre­sented to the customer on a separate receipt. The messages con­sist of four lines of text, with up to 40 characters in each line. The
text of the message is entered from the terminal’s keypad.

There are two methods of awarding coupons. The RANDOM ap­proach awards coupons randomly within a specified percentage
range (such as 3% of transactions) set in the management Func­tions.

The LEVEL approach awards a coupon to each customer that with­draws an amount equal to or greater than a specific dollar value
that is set in the Management Functions.

When a coupon is awarded, the cash dispenser beeps a distinc­tive tone, displays a message to alert the customer and prints a
coupon after the money is dispensed (but before the customer re­ceipt is printed). The prize coupon is printed on a separate receipt
and a full cut is made between the coupon and the customer re­ceipt.

TRITON SYSTEMS, INC.

1-9

Receipt Option

This feature gives customers the option of receiving or not receiv­ing a receipt after completing a withdrawal transaction. The fac­tory default for the RECEIPT OPTION is disabled, meaning a re­ceipt will always be issued after each withdrawal transaction.

If the RECEIPT OPTION is enabled, the customer is given the
option of choosing to receive or not receive a printed receipt at the
end of the withdrawal transaction. If the customer fails to make a
choice, the receipt will be printed automatically after a 40-second
delay.

Color Display Option

The Cash Dispenser can be equipped with an optional 16-color
LCD display . As with the standard gray-scale display , the customer
is guided through a transaction by selecting various options from
menus that are presented on the LCD. Additionally, the terminal
has the capability of displaying promotional information (AD
Screens) in color while it is idle or when the customer is waiting for
a transaction to be completed.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

Triton Connect

Triton Connect is an optional software package available through
your service provider that facilitates remote data retrieval and moni­toring of your Triton Systems Cash Dispenser. The advantages of
this feature are reduced service calls and simplified terminal con­figuration changes, which in turn provides more immediate and
economical service for you.

The Triton Connect software runs on a remote host computer , and
uses standard dial-up telephone lines to access and monitor the
terminal. Triton Connect operates by dialing up the terminal and
retrieving its data.

The Triton Connect host computer can monitor your Cash Dispenser
24 hours a day , seven days a week, and can receive an incoming
call from the Cash Dispenser if there is a system error or service is
required.

The Terminal Configuration options in the Management Functions
area enable you to activate or deactivate Triton Connect access to
the terminal.

Key information about the status of the terminal is collected and
stored at a central location by your service provider.

TRITON SYSTEMS, INC.

1-10

With this data, customer transaction reports can be developed that
make it easy to monitor your Cash Dispenser’s performance, sched­ule cash replenishment, and provide instant status for service dis­patch should a problem occur.

Extended Amounts

The standard length of a currency amount entry field is 6 charac­ters in U. S. domestic versions of the terminal operating software.
In some international applications this length is insufficient to allow
the entry of the full range of monetary values available in the local
currency type. The Extended Amounts feature allows the selection
of 12-character currency amount entry fields for those applications
that require it.

Once selected, the Cash Dispenser can accept the entry of ex­tended amounts for customer withdrawal and transfer transactions.
The feature is activated using the terminal’s Management Func­tions.

SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 9610

LED Sign Option

This option consists of a display panel and associated hardware
and firmware that enables a Cash Dispenser to display messages
and animated themes using a variety of special effects. The LED
Sign is available in either Lowtopper or Hightopper versions.

The LED Sign requires version 3.0 (or higher) Terminal Software,
a Quad-Port Module, and a version SD01.04 (or higher) EPROM.
T o control the LED Sign, you will need T riton Connect for Windows
95, version 1.9.1 or later. The LED Sign can also be operated us­ing an optional hand-held infrared remote control.

Specific instructions for operating the LED Sign are contained in
the Triton Connect User Manual, or the LED Sign Remote Control
Operation Manual, as applicable.

Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/
MM/YY as the format the terminal will use when printing receipts
and other reports.

Dispense Counter

This features counts the number of bills that have been dispensed
from the currency cassette and prints the total on the Receipt Printer
Test report

TRITON SYSTEMS, INC.

1-11

SECTION 2

BASIC OPERATION

Introduction

This chapter describes the basic operation of the terminal. The
following topics are covered:

1.) Menu-Based Operation. This section gives a general overview
of the terminal display interface.

2.) Keypad Operation. Describes the layout and use of the display
and alphanumeric keypads.

3.) Changing to Management Functions. Describes how to
access the terminal’s Management Functions.

Menu-based Operation

The terminal operates as a menu driven system. Messages and
menu options presented on the LCD display screen guide the user’s
actions. The desired menu option is selected by pressing one of
the screen keys located to the left and right of the display . For the
purpose of security many screens timeout after a preset time inter­val, usually 30 seconds. The timeout length may vary depending
on the function being performed.

SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 9610

When a screen timeout occurs, a screen is presented which asks
the user if more time is needed. If the user chooses NO, the Cus­tomer Welcome screen will be presented. If YES is chosen, the
user is returned to the function that was active prior to the timeout.
If the user does not make a selection within an additional 30­second countdown period the terminal will automatically go to the
Customer Welcome screen.

When the unit is turned on, the dispenser will beep once and the
Top Menu, shown in Figure 2-1, will appear on the display screen
after a few seconds. From the Top Menu, you can either:

1.) Activate the terminal to perform customer transactions by
pressing the key next to CUSTOMER TRANSACTIONS.

2.) Enter the terminal system management area by pressing the
key next to MANAGEMENT FUNCTIONS.

If you do not select a menu choice within 30 seconds the terminal
will automatically default to the Customer Welcome screen (a ben­efit of this feature is that in the event of a power interruption the
terminal will automatically begin accepting customer transactions
shortly after power is restored).

TRITON SYSTEMS, INC.

2-2

Keypad Operation

See Figure 2-2. The user interface of the terminal consists of the
LCD display and 24 rubber keys on three keypads. The primary
menu navigation keys are arranged in two four-key groups, one
group on either side of the LCD display . The main keypad consists
of 10 alphanumeric keys, two arrow keys and four large control
keys, all located in a 16-key group beneath the LCD display.

All of the keys that a customer would use to conduct transactions
have an integral raised Braille symbol to conform to the require­ments of the Americans with Disabilities Act. To activate a key,
press it until a beep is heard. If the key does not beep, it means
that the key is not active for the current function, or the key was not
pressed firmly enough.

The entry of numeric characters via the keypad is straightforward:
simply press the desired key. However, in certain management
function screens it may be necessary to enter alphabetic charac­ters, a procedure that requires a little more explanation. On such
screens a flashing cursor will be evident on the display , represent­ing the location where the next character you enter will be dis­played. To enter a letter or punctuation mark, you will first press
the <BLUE> key, and then you will press the number that has the
letter or other character you want.

SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 9610

Each of the numbered keys (<0> through <9>) has six characters
available. See Figure 2-3, Alphanumeric Keypad, and Table 2-1,
Keypad Characters. On most of these keys (<2> through <9>), the
first three of the available characters are alphabetic, and are printed
on the keycap above the number character. T wo keys, the <0> and
<1>, are different. The <0> key does not show any additional char­acters, while the <1> key shows two alphabetic characters (‘QZ’).

The first character on the first key (0-9) you press after the <BLUE>
key will be displayed at the current cursor position. Pressing the
same key repeatedly will cycle the displayed letter through the avail­able character choices for that key (X1-X6). When the desired
character is displayed, press the <RIGHT ARROW> key to ‘lock it
in’ and move the cursor to the next position. Repeat these steps to
enter the next character.

The <RIGHT ARROW> and <LEFT ARROW> keys are used in
most alphanumeric data entry situations. The <LEFT ARROW> is
used to back up and erase a character. The <RIGHT ARROW> is
used to lock in a character. These keys will auto-repeat if held
down for more than one second.

TRITON SYSTEMS, INC.

2-3

The <CHANGE> key can be used to clear an entry and start over.
The <CANCEL> key will abort the current transaction.

The keys located beside the display are called the Screen Keys.
They are used in the selection of menu functions. A Screen Key is
only active when a function or menu option name is displayed be­side the key.

SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 9610

Accessing Management Functions

You can enter the terminal MANAGEMENT FUNCTIONS main
menu screen by performing any one of the three procedures listed
below:

1. If the Customer Welcome screen is being displayed, press and
hold down the <BLUE> key; while holding down the <BLUE>
key, press the <1> key. Release both keys. After a moment
the Top Menu screen (shown in Figure 2-1) will be displayed.
Select the MANAGEMENT FUNCTIONS option.

TRITON SYSTEMS, INC.

2-4

2. Reset the terminal by removing and reapplying power to the
terminal. When the Top Menu is displayed select
MANAGEMENT FUNCTIONS.

3. Remove and then reapply power to the terminal using the ON/
OFF switch located on the right side of the card cage inside
the upper enclosure of the terminal. When the Top Menu is
displayed select MANAGEMENT FUNCTIONS.

The Top Menu allows you to choose one of two options, CUS­TOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Se­lecting CUSTOMER TRANSACTIONS changes the display to the
Customer Welcome screen so the terminal is ready to perform
customer transactions. Selecting MANAGEMENT FUNCTIONS
opens the password screen, which in turn provides access to menus
that are used for changing or viewing terminal parameters.

Whenever the MANAGEMENT FUNCTIONS choice is selected,
the terminal will ask for a password to be entered. For a first-time
configuration, enter the default MASTER P ASSWORD of ’123456’
on the keypad and then press the <OK> key. This ‘default’ pass­word will be valid until it is changed.

SECTION 2 - BASIC OPERATIONOPERATION MANUAL - MODEL 9610

**NOTE**

The operator of the terminal must change the MAS­TER PASSWORD to a new password when the instal­lation is complete.

The Top Menu serves an alternative purpose in the event of a ma­chine malfunction or other error condition. Such conditions are nor­mally reported by an “OUT OF SERVICE” message screen. The
typical response to this message is to reset the terminal. After re­setting the terminal the Top Menu screen will display any appli­cable status messages and error code numbers.

The two options presented in such instances will be RESET ER­ROR and MANAGEMENT FUNCTIONS. Press RESET ERROR
to attempt to clear the error, or enter the MANAGEMENT FUNC­TIONS area, as desired. See Section 8, Error Recovery, for more
information.

TRITON SYSTEMS, INC.

2-5

SECTION 3

INITIAL SETUP

Initial Setup Parameters

There are a number of configuration parameters that must be set
when a Cash Dispenser is installed. These parameters do not need
to be set in any particular order, but they MUST be entered into the
Cash Dispenser to enable customer transactions to take place.
Once they are set, they are retained internally , even when the Cash
Dispenser is turned off.

Detailed procedures describing the step-by-step setup of each ter­minal parameter are located in Section 5 of this manual.

Terminal Number

The Terminal Number is a unique string of alphanumeric charac­ters (numbers and/or letters) that identifies your Cash Dispenser
to the processor. The Terminal Number is assigned to your Cash
Dispenser by your processor

SECTION 3 - INITIAL SETUPOPERATION MANUAL - MODEL 9610

The Terminal Number and TELEPHONE NUMBER MUST be set
before the Cash Dispenser can go on-line and before the commu­nications key can be downloaded.

Telephone Number

The Cash Dispenser communicates to your host processor over a
dial up phone line. The phone number of the processor must be
entered before live transactions can be performed.

Surcharge Mode

Some networks allow a surcharge, or terminal fee, to be imposed
on withdrawal transactions. If surcharges are in use on your net­work, you are required to notify the customer of the possibility of
an additional fee before the transaction is processed. The cus­tomer must be given a chance to cancel the transaction.

Setting the SURCHARGE MODE to ENABLED will cause the sur­charge warning screen to be displayed after the customer’s card is
inserted. The surcharge warning screen notifies the customer of a
possible fee and its amount. The customer is given the opportu­nity to cancel the transaction at no charge or to accept the sur­charge and continue with the transaction.

If your network does not allow surcharges, the SURCHARGE
MODE must be set to DISABLED.

TRITON SYSTEMS, INC.

3-2