Triton 9600 Operation Manual

RESET ATM: DO THIS AS A FIRST STEP WHEN AN OUT OF SERVICE CONDITION EXISTS. TO RESET THE ATM, OPEN THE ATM CONTROL PANEL AND PRESS THE SWITCH ON THE SECOND CARD FROM THE TOP IN THE CARD CAGE.

RESET ERROR: AFTER AN ATM RESET THE

ERRERR

ERR

ERRERR

THE CORRECTED, THE ATM SHOULD RETURN TO NORMAL OPERATION.

1.) IF ATM IS SHOWING WELCOME SCREEN,PRESS AND

2.) SELECT

RESETTING ERRORS

RESET ATM RESET ERROR

RESETRESET

RESET

RESETRESET

RESET

OROR

MANMAN

OR AND

MAN

OROR

MANMAN

RESET ERRRESET ERR

RESET ERR

RESET ERRRESET ERR

GEMENTGEMENT

GEMENT OPTIONS APPEAR. SELECT

GEMENTGEMENT

OROR

OR OPTION. IF THE PROBLEM HAS BEEN

OROR

RESETRESET

MANAGEMENT FUNCTIONS

ACCESS INSTRUCTIONS

<BL<BL

HOLD DOWN THE AND THEN RELEASE BOTH KEYS. IF WELCOME SCREEN IS NOT DISPLAYED, OPEN A TM CONTROL PANEL. ENSURE POWER SWITCH ON SIDE OF CARD CAGE IS ON (I) AND PRESS THE SECOND CARD FROM TOP IN CARD CAGE. AFTER A FEW MOMENTS THE MENU SCREEN SHOULD APPEAR.

MANMAN

MAN

MANMAN

TO ACCESS THE MANAGEMENT FUNCTIONS MENU.

UE>UE>

<BL

UE> KEY, PRESS THE

<BL<BL

UE>UE>

RESETRESET

ERRERR

RESET

ERR

RESETRESET

ERRERR

GEMENTGEMENT

GEMENT OPTION. ENTER PASSWORD

GEMENTGEMENT

<1><1>

<1> KEY

<1><1>

RESETRESET

RESET SWITCH ON

RESETRESET

OR/MANOR/MAN

GEMENTGEMENT

OR/MAN

GEMENT

OR/MANOR/MAN

GEMENTGEMENT

CARD READER PROBLEMS

TEMPORARILY

OUT OF SERVICE

ERROR CODE #XXX

CONTACT SERVICE PERSONNEL

NOTIFY

ATTENDANT

MANAGEMENT FUNCTIONS

DIAGNOSTICS

LANGUAGE

IDIOMA

JOURNAL

PASSWORD

MAINTENANCE

TERMINAL

CONFIGURATION

EXIT

CAN’T READ CUSTOMER CARD

1.) RESET THE ATM USING THE INSTRUCTIONS IN STILL EXISTS, CONTINUE WITH STEP 2 BELOW.

2.) ACCESS THE MANAGEMENT FUNCTIONS MAIN MENU USING THE INSTRUCTIONS IN

DIADIA

3.) SELECT THE

4.) SELECT THE

5.) INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7 BELOW.

6.) OPEN THE ATM CONTROL PANEL. REMOVE AND THEN RECONNECT THE DATA CABLE (RIBBON CABLE) ON THE CARD READER. CLOSE THE ATM CONTROL PANEL.

7.) RESET THE ATM. TRY TO READ A CARD. IF THE PROBLEM STILL EXISTS, CONTACT YOUR SERVICE PROVIDER.

GNOSTICSGNOSTICS

DIA

GNOSTICS OPTION. SELECT THE

DIADIA

GNOSTICSGNOSTICS

SCAN CARDSCAN CARD

SCAN CARD OPTION.

SCAN CARDSCAN CARD

A ABOVE. TRY TO READ A CARD. IF THE PROBLEM

B ABOVE.

MORE DIAMORE DIA

GNOSTICSGNOSTICS

MORE DIA

GNOSTICS OPTION.

MORE DIAMORE DIA

GNOSTICSGNOSTICS

CAN’T INSERT CARD FULLY

1.) OPEN THE ATM CONTROL P ANEL T O ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT.

EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.

2.) IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF CARD-

BOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.

3.) CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY

INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.

COMMUNICATION ERROR

1.) RESET THE ATM USING THE INSTRUCTIONS IN CONTINUE WITH STEP 2 BELOW.

2.) OPEN THE ATM CONTROL P ANEL. PLUG THE BASE UNIT OF A TELEPHONE (NOT THE HANDSET) INTO THE PHONE JACK ON THE THIRD CARD FROM THE TOP IN THE CARD CAGE.

3.) LISTEN FOR A DIAL TONE. IF THERE IS A DIAL TONE, UNPLUG THE TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONT ACT YOUR ATM SERVICE PROVIDER.

4.) IF THERE IS NO DIAL TONE, PLUG THE TELEPHONE INTO THE WALL JACK FOR THE A TM PHONE LINE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE .

COMMUNICATION PROBLEMS

SYSTEM UNAVAILABLE

A ABOVE. IF THE PROBLEM STILL EXISTS,

ERROR

CODE

139 140

141 148

151

182

183

MEANING

FEED FAILURE

PRINTER NOT RESPONDING

PRINTER TIMEOUT

PAPER JAM

ELECTRONIC

JOURNAL

WRITE FAILURE

ELECTRONIC

JOURNAL FULL

CURRENCY

CASSETTE

LOW

RECEIPT

PRINTER

PAPER LOW

COMMON ERROR CODES

RECOMMENDED ACTIONS

1.) REMOVE AND OPEN CASSETTE.

2.) IF THERE IS CURRENCY IN THE CASSETTE, GOTO STEP 3. If NOT, LOAD CURRENCY. GOTO STEP 4.

3.) IS CURRENCY OF GOOD QUALITY? IF YES, GOTO STEP 4. IF NO, OBTAIN CURRENCY OF GOOD QUALITY AND CONTINUE WITH STEP 4.

4.) SHUFFLE CURRENCY.

5.) REPACK CASSETTE.

6.) REPLACE CASSETTE USING PROCEDURE

7.) RESET ERROR. IF ERROR CLEARS GOTO STEP 8. IF ERROR DOES NOT CLEAR CONTACT SERVICE PROVIDER.

8.) DO A TEST DISPENSE.

9.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

1.) OPEN THE ATM CONTROL P ANEL ANDCHECK PRINTER PAPER P ATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.

2.) REMOVE JAM, IF PRESENT.

3.) CHECK PAPER ST ATUS. REPLACE PAPER IF LOW OR EMPTY .

4.) CLOSE THE ATM CONTROL PANEL.

5.) RESET ERROR. IF ERROR CLEARS, GOTO STEP 6. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

6.) PERFORM RECEIPT PRINTER TEST.

7.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

1.) PRINT OR CLEAR THE JOURNAL USING PROCEDURE

2.) RESET THE ERROR USING PROCEDURE THE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

1.) REMOVE THE CURRENCY CASSETTE.

2.) RESET THE ERROR USING PROCEDURE NEXT STEP. IF ERRORDOES NOT CLEAR, CONTACT SERVICE PROVIDER.

3.) ADD CURRENCY TO CASSETTE AND REPLACE USING PROCEDURE

4.) DO A TEST DISPENSE.

5.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

1.) OPEN THE ATM CONTROL PANEL.

2.) CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.

3.) CLOSE CONTROL PANEL.

4.) RESET ERROR USING PROCEDURE STEP 5. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.

5.) PERFORM RECEIPT PRINTER TEST.

6.) IF ERROR DOES NOT RE-OCCUR, PLACE ATM BACK IN SERVICE. IF ERROR OCCURS AGAIN, CONTACT SERVICE PROVIDER.

A. IF ERROR CLEARS, PLACE

A. IF ERROR CLEARS, GOTO

CASSETTE/DA Y CLOSE

CASSETTE CLOSE

CLCL

1.) GO TO MANAGEMENT FUNCTIONS USING INSTRUCTIONS IN

2.) CHOOSE

3.) REMOVE CASSETTE. COUNT CASH. CASH IN CASSETTE (INCLUDING REJECT TRAY) SHOULD EQUAL

4.) LOAD CASSETTE WITH CURRENCY USING PROCEDURE

5.) WHEN CASSETTE IS REPLACED IN ATM, SELECT

CASSETTE CLCASSETTE CL

CASSETTE CL

CASSETTE CLCASSETTE CL

REMAINING AMOUNT ON RECEIPT.

NUMBER OF BILLS (NOT THE VALUE) LOADED INTO THE CASSETTE.

OSEOSE

OSE. THE CASSETTE CLOSE RECEIPT PRINTS.

OSEOSE

ENTER QENTER Q

ENTER Q

ENTER QENTER Q

B. SELECT

TYTY

OSEOSE

OSE OPTION.

CLCL

OSEOSE

IN CASSETTE IN CASSETTE

IN CASSETTE OPTION AND ENTER

IN CASSETTE IN CASSETTE

DAY CLOSE

Y CLY CL

1.) SELECT SAME TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT MATCH TERMINAL SETTLEMENT AMOUNT ON DAY CLOSE RECEIPT.

2.) PRESS

OSEOSE

Y CL

OSE OPTION. RECEIPT PRINTS. NOTE: IF ATM DAY CLOSE IS NOT PERFORMED AT

Y CLY CL

OSEOSE

EXITEXIT

EXIT AS NEEDED TO RETURN TO CUSTOMER WELCOME SCREEN.

EXITEXIT

JOURNAL

CLEAR JOURNAL

ACCESS MANAGEMENT FUNCTIONS (SEE JOURNAL: SELECT THE RECORDS. AUDITED RECORDS WILL NOT BE PRINTED WHEN THE PRINT JOURNAL COMMAND IS USED.

CLEAR JOURNCLEAR JOURN

CLEAR JOURN

CLEAR JOURNCLEAR JOURN

B) AND SELECT THE

ALAL

AL OPTION. THIS WILL AUDIT ALL UNPRINTED JOURNAL

ALAL

JOURNJOURN

ALAL

JOURN

AL OPTION. TO CLEAR THE

JOURNJOURN

ALAL

PRINT JOURNAL

ACCESS MANAGEMENT FUNCTIONS (SEE THE JOURNAL: SELECT THE BEEN AUDITED. THE RECORDS WILL BE MARKED. TO PRINT PREVIOUSLY AUDITED OR PRINTED JOURNAL RECORDS, USE THE

PRINT JOURNPRINT JOURN

PRINT JOURN

PRINT JOURNPRINT JOURN

PRINT LAST X ENTRIESPRINT LAST X ENTRIES

PRINT LAST X ENTRIES COMMAND.

PRINT LAST X ENTRIESPRINT LAST X ENTRIES

STEP

REMOVE CASSETTE.

ACTION

B) AND SELECT THE

ALAL

AL OPTION. THIS WILL PRINT ALL RECORDS THAT HAVE NOT

ALAL

REPLENISHING CASSETTES

STEP

JOURNJOURN

ALAL

JOURN

AL OPTION. TO PRINT

JOURNJOURN

ALAL

LIFT REJECT TRAY.

PUSH PACKER PLATE TO REAR AND LOCK.

ACTION

STEP

IF PAPER REMAINS ON THE ROLL, CUT THE PAPER BETWEEN THE ROLL AND THE PRINTER.

USE THE FEED BUTTON TO REMOVE ANY

PAPER IN THE P APER PATH.

PUSH THE PAPER SPOOL TO THE LARGE OPENING END OF THE BRACKET FOR REMOVAL.

REPLACING RECEIPT PRINTER PAPER

ACTION

STEP

PLACE PAPER AND SPOOL ON BRACKET. CUT END OF ROLL MUST FEED FROM THE TOP. PUSH PAPER AND SPOOL INTO OPERATING POSITION ON BRACKET.

ACTION

FEED END OF ROLL INTO PRINTER PATH ENTRANCE. FEED PAPER FROM THE TOP OF THE ROLL!

USE KEY TO PRIME CASSETTE

(GREEN WINDOW).

SLIDE CASSETTE ON TO

LOADING TRAY.

LIFT TOP .

CHECK

4 8

REJECT TRAY.

LOAD CURRENCY.

UNLOCK PACKER PLATE.

CLOSE TOP .

REMOVE CASSETTE FROM LOADING TRAY.

USE KEY TO PRIME CASSETTE (GREEN WINDOW).

REPLACE CASSETTE.

PLACE SPOOL IN NEW ROLL. CUT EDGE OF PAPER CLEANLY.

THIS AREA FOR SERVICE PROVIDER CONTACT INFORMATION:

PRINTER WILL AUTO FEED PAPER TO EXIT.

SERVICE PROVIDER